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Reviews for Vivint | 2019 Home Security Company Reviews
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Reviews for Vivint | 2019 Home Security Company Reviews

Vivint

Offers home security and smart home automations. Purchase via phone or in person only. Customer reviews rate Vivint 1.5 out of 10 for poor customer service: (read reviews)

Our Score
5.2
User Score
1.4

Call For Quote  855-510-5172

Our Score
5.2
User Score
1.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-49.99

Install & Equipment Fee

$500-1800

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

$99

Number of Reviews

2,357

This Review is maintained by Chase Sagum

Review Last Updated: October 16, 2019

Vivint Smart Home offers home security, security cameras, and home automation devices for residential homes. Right now, the company has no activation fee. However, if you opt to finance your equipment, you’re locked into a 5-year contract with high monthly fees. Check out Vivint Reviews Below to see what customers are saying about the security provider and post your own review of Vivint.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#52
Reviews for Vivint | 2019 Home Security Company Reviews

1.4
$39.99-49.99
$500-1800

Pros

Vivint Smart Home Automation Features

One of the ways Vivint is trying to separate from the competition is by positioning themselves as more of a ‘home automation’ solution. Customers can use either Vivint’s SkyControl Panel or Google Home as a hub to control and communicate with all their smart home devices. The great thing about the SkyControl Panel is that it uses two-way audio to communicate with Vivint’s monitoring team, so customers have instant access to support.

To control smart devices remotely, homeowners can use the Vivint Smart Home app. Vivint’s app is highly rated in the Apple app store (4.6/5) and Google Play (4.5/5). With the app, you can control and see the following:

  • Arm and disarm home security
  • Lock and unlock your front door
  • Check the status of your window and door locks
  • Open garage door
  • View live feed on doorbell camera
  • Use two-way audio with doorbell camera
  • View live feed on indoor and outdoor camera
  • Turn lights on, off, and dim
  • Adjust smart thermostat
  • View smoke detectors

Vivint’s home automation system is compatible with common smart home hubs, such as Amazon Echo, Google Home, and Amazon Alexa. For environment controls, Vivint sells both the Element Thermostat and Nest Thermostat. For lighting, Vivint integrates with Philips Hue – LED bulbs that you can control the brightness levels of with your voice or mobile app.

Month-to-Month Contract Option

If you purchase all of your equipment upfront from Vivint, you can be on a month-to-month monitoring contract with them, meaning you can cancel at any time. Without purchasing equipment upfront, Vivint locks customers into a 5-year contract. This month-to-month contract is a great option for those who want to own their equipment immediately, which will cost anywhere from $500 to $1800, depending on what equipment you want to purchase.

Cons

Costly Equipment + High Monthly Monitoring

Vivint’s 24/7 monitoring packages start at $39.99 per month and go up to $49.99/month for video monitoring. This is a bit higher than other leading industry providers, considering equipment needs to be purchased separately. Specifically, their lowest plan is priced considerably higher than other industry-leading providers and their respective lower plans.

The table below compares home security systems from Vivint, Protect America, and Frontpoint. The two big differences you’ll notice between Vivint and Protect America is 1) upfront costs and 2) customer satisfaction. Protect America doesn’t have any upfront fees, Frontpoint has low upfront fees, and Vivint has high upfront fees. Next, Protect America customers rate them an average of 8 out of 10, while Vivint customers rate the company an average of 1 out of 10. Another point worth mentioning is Vivint’s 5-year contract vs a 3-year contract from the compared companies.

  Vivint Protect America Frontpoint
Equipment Upfront $500 - $1800 $0 $69 - $833
Basic Alarm Monitoring $29.99 $19.99 - $41.99 $34.99
Video Monitoring $49.99 $24.99 - $49.99 $49.99
Contract 5-year 3-year 3-year
Installation Professional; $50 - $200 DIY DIY
Customer Rating 1/10 8/10 7/10

Undisclosed Pricing

Another point worth mentioning is that Vivint doesn’t display their package or individual equipment pricing on their website. Instead, the company relies on door-to-door salesmen to advertise technology and pricing. In order to sign up with Vivint or get an estimate, you’ll either need to talk to a salesman in person or speak to customer service reps. In our section below on negative Vivint security reviews, note that the door-to-door salesmen sometimes have high-pressure sales tactics, don’t fully explain the contract, and make some homeowners feel like they have to make an instant decision.

5-Year Contract

Vivint provides equipment free of charge, with one major caveat. You’re basically signing a 5-year (60-month) home security contract. And these contracts aren’t too forgiving for those who want to cancel their home security or are moving. A customer is expected to pay the remaining balance of their contract in the event that they try to cancel early.

Vivint has professional installation service- there is no option for DIY installation – which some people prefer. The company charges $50-$200 for this professional installer.

Negative Vivint Reviews

There are many negative Vivint reviews from customers on our site and the majority of them touch on poor customer service and the long contract that ranges from difficult to impossible to get out of. Common themes among these customer service reviews include:

  • Deceptive sales tactics
  • Poor service
  • Poor billing practices
  • Slow technician response time

You may be wondering why there are so many negative reviews of the Vivint alarm on BestHomeSecurityCompanys.com, when other review sites rate them high and have positive reviews. Unlike other review sites, we do not allow companies to pay to remove reviews, nor do we filter out reviews just to boost or lower a company’s overall score. We have received over 1,500 negative reviews here on this website regarding Vivint from real customers.

Compare Reviews to Protect America

Our Recommendation

Vivint is a well-known home security company that does not charge for its devices upfront. The smartphone mobile app allows you to control your home security systems and smart home devices from wherever you are. However, with a 5-year contract and high monthly monitoring rates, Vivint’s home security systems may be too expensive. Most importantly, we recommend choosing a company with better customer reviews. There are also more affordable home security companies that don’t tie you down with long contracts and have a deeper history of high-level customer service. 


Vivint Home Security and Smart Home Packages

Vivint has various home security solutions (24/7 professional monitoring) with a variety of equipment available. If you use their monitoring services, you will be personally alerted via the Vivint Smart Home app, and if your alarm goes off, their customer service reps will call you and assess your situation before dispatching emergency personnel.

How Much Does Vivint Cost?

Vivint offers three home monitoring packages: one for home security, one for home security and locks, and one for video monitoring. The prices listed below are for monitoring only. You can purchase your equipment upright at cost, or you can finance your equipment for an additional $5 to $30 per month, depending on how much equipment you want.

Smart Protect: $29.99/month

  • SkyControl Panel (smart hub)
  • Vivint Smart Home mobile app
  • Alarm – burglary detection
  • Door / window sensor
  • Motion sensor
  • Glass break sensor
  • Smoke / fire sensor
  • Carbon monoxide sensor
  • Flood / water sensor

Smart Protect + Control: $39.99/month

  • Monitors equipment in the Smart Protect package
  • Smart door lock
  • Smart garage door control

Smart Complete: $44.99-49.99/month

  • Monitors equipment in the Smart Protect + Control package
  • Vivint Doorbell Camera: HD camera, 180-degree view, night vision, two-way audio, live streaming, custom push notifications, and visitor detection.
  • Vivint Outdoor Camera Pro: 1080p video and HD zoom, 140-degree view, night vision, two-way communication, detects threats, and sends notifications to your phone.
  • Vivint Ping indoor camera: HD wide-angle lens, two-way communication, infrared night vision, one-touch calling, and custom mobile notifications.

If you purchase a video monitoring subscription from Vivint, you can have 30 days of cloud storage for up to four cameras (doorbell camera, outdoor and indoor camera. Add another camera for additional costs. The 30-days includes 24/7 camera footage stored to the Vivint Smart Drive (1TB).

Car Guard

  • Car maintenance reminders
  • Location tracking
  • Tamper alert
  • Sync with your home automation or home security system

How Do I Cancel Vivint?

To cancel your monitoring contract with Vivint, you will need to send in a written request that includes your name, address, and account number. If you are in a 5-year contract with Vivint, you will have to pay the entire balance of your contract when you cancel. Make sure to cancel within the window the company gives you. Customers who have tried to cancel even a couple of hours outside of their cancellation window have been denied.

How Long is Vivint’s Contract?

When you do not purchase equipment upfront, you will need to sign a 5-year contract with them. If you want to purchase all of your equipment upfront, you can be on a month-to-month contract. Don’t want to pay for equipment upfront or be locked into a 5-year contract? Check out Protect America.

Does Vivint Offer Solar?

Yes, Vivint Solar operates separately from Vivint Smart Home. Customers may be able to integrate their solar panels with their Vivint Smart Home and manage all from one hub.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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  1. User Score
    0
    October 22nd, 2019
    4 people found this review helpful!
    We have been with Vivint for over 5yrs with a contract we have paid for our outdated equipment. I’ve spoke to people in their loyalty department about lowing our bill now that everything is paid for now they want us to agree to another contract. We have been paying $69.99 for over five years for just monitoring service when new customers pay only $29.99-$49.99 for much equipment. The company does not care about their customers they don’t care if we leave even if we where loyal to them. They even said we are paying to much for what we have.
    Read More
  2. User Score
    0
    October 20th, 2019
    3 people found this review helpful!
    Original sales person lied to us about the service. Customer service ,particularly their customer loyalty department, is in unhelpful on must needs. Contract ended in August. Moved me to month to month without asking ( not in the contract). After sending them 4 emails they have continued to not stop the contract and want to charge me more. This outfit will swendle you any way they can.
    Read More
  3. User Score
    1
    October 19th, 2019
    1 people found this review helpful!
    3 1/2 year Vivint customer, and almost done w/my 4 year contract! Don’t be fooled by their fancy equipment and theirs initial sales pitch. The system and customer service sucks. I have had so many problems w/this system: not recording motion, not recording at all, goes off line, cameras going black, door sensors not working, disconnecting from WiFi, not updating automatically when it should. And when you call the reps or techs… they have no clue on how to fix. They will run you through a series of test (time consuming!), and it still doesn’t fix the problem. Also, in order to do these test…the reps/tech will have you enter an in-house codes to bypass system. Guess what? I’ve had so many problems w/this system that I already know their codes to bypass system-smh. Save your money! I have purchased additional cams from RING- which work 10 times better and 10 times cheaper w/out the commitment. Don’t get married to Vivint like I did, or you’ll be waiting for the day that the divorce is final like I am!
    Read More
  4. User Score
    0
    October 19th, 2019 Lubbock, TX
    3 people found this review helpful!
    I am so glad I am given the option to give this company a 0. They are without a doubt the biggest scam company I have ever dealt with. DO NOT get stuck in a contract with them because they will just continue to steal money from you and give false promises when selling you the equipment.
    Read More
  5. User Score
    0
    October 18th, 2019 Los Angeles, CA
    2 people found this review helpful!
    Their tech is unreliable and goes down frequently. Too many long calls with support.
    Read More
  6. User Score
    1
    October 17th, 2019
    1 people found this review helpful!
    Had Vivint sense 2011 got into a new contract 2018 was not informed that it was a five-year contract. Also not informed that in that contract items purchase in the beginning of the new five-year contract freezes ( a waiting period) for you to upgrade or add more cameras you have to wait two years before the end of the contract to upgrade and use the payment plan a that’s added to your monthly payment or pay cash up front for the add on items. nonsense.
    Read More
  7. User Score
    0
    October 16th, 2019 Montgomery, AL
    2 people found this review helpful!
    STAY AWAY!!! This company is ridiculous. First, they make you sign a 5 YEAR contract, which is beyond crazy. Second, if something ever breaks and you need a replacement then you have to pay the $49 service fee to have a technician come out and replace it…every….single….time. Lastly, we deiced to cancel after 6 years (well after our contract ended) and it’s not a simple process nor do they tell you all the details. You can’t just call and cancel, you have to send an email and then it won’t be cancelled for 30 DAYS, yeah you read that right 30 days and you still have to pay the monthly fee for the month that you don’t even want their services for and when your service is finally cancelled after 30 days you only get a partial refund of the monthly fee you paid AFTER you cancelled your account. If you cancel something it should be cancelled right away not a whole 30 days later. This company is a joke!
    Read More
  8. User Score
    0
    October 14th, 2019
    2 people found this review helpful!
    I moved into a house with the set up installed from previous owner. I had to sign up with them to be able to control the thermostat at $42.?? A month to do so. Then I was one the phone with them for 7 hours so they could sign me up but then had me signed onto a different address, now the pad does not lock or lock my doors, it has no idea when they are locked or not. I am definitely not pleased with this company and I would not refure this company. I tried getting ahold of them via Facebook Messenger and they seem the message about the doors but never replied. It won’t even register to my phone app like they said it would. On top of that I had to get them to check the signals for fire, police and EMS, when I tried it on the phone with them, ALL emergency response members were contacted and sent to my house. I am currently waiting for the bill of $60 for each emergency response vehicle that showed up…… I JUST WANTED TO CHANGE THE TEMPERATURE OF THE HOUSE!
    Read More
  9. User Score
    0
    October 14th, 2019
    3 people found this review helpful!
    Worst experience ever! Choosing this security company has been the worst mistake of my life. We have had nothing but issues since the moment we signed the paper.
    Read More
  10. User Score
    0
    October 11th, 2019 Chevy Chase, MD
    3 people found this review helpful!
    We had a brake in happen. At the very moment none of the cameras were recording and Vivint was not able to dispatch the police. So the very thing I hired and trusted this company for it failed to do.
    Read More
  11. User Score
    0
    October 10th, 2019
    2 people found this review helpful!
    They are constantly sending JUNK mail and annoying notices of installing there system on your electronic devices. They are hard to delete and persistent. They should just roll over and disappear with this aggressive, abusive and intolerant ad campaign.
    Read More
  12. User Score
    0
    October 10th, 2019
    2 people found this review helpful!
    Terrible company! They were charging me for services that were never installed in my home . They were calling and harassing my for money for services that were never installed in my home . They called me a liar saying I had services installed that were never installed . They sent a tech out to see if I was lying . Their car guard service has never worked from day 1 . They offered me 5 dollars (legit) for my troubles . I wanted to cancel my service because I hadnt been having a good experience since day one but I was told I had to honor my contract , even though Vivint hasnt honored their end from the beginning . I will never recommend this company to anyone . They suck!
    Read More
  13. User Score
    0
    October 10th, 2019
    1 people found this review helpful!
    without question the worst in the business. . . DON’T EVEN TALK TO THE REPS SELLING THEIR DEFECTIVE, DEFICIENT AND BROKEN SYSTEMS. THESE GUYS ARE A SCAM AND A COMPLETE FRAUD.

    the equipment doesn’t work, never worked from day one, and the company won’t fix it. in my opinion, this is a criminal organization that should be shut down by state or federal regulators. a tragedy that we didn’t read reviews on this site before we fell for vivnt’s fraudulent representations

    Read More
  14. User Score
    0
    October 10th, 2019 Kansas City, MO
    2 people found this review helpful!
    STAY AWAY FROM THIS COMPANY. I have only written one negative review in my life. This one is worse. Read along with me. I went with Vivint for our home security for the smart home integration and the fact that they would do all the installation for us. Reviews were mixed, but, ultimately… they seemed like they had strong technology. I was willing to spend the premium to have the work completed and everything integrated into a single system. Once the sales guy scheduled our installation, that’s when the fun begins. Had to have them come out three separate times to get it right (before the most recent issues, which would make it 4 trips) – total of 6 hours of installation. The first installation, they told me they couldn’t install the doorbell because there was no power outlet available (seems odd that’s necessary and annoying they didn’t ask about this over the phone) and couldn’t install the door lock because of what was currently there (a door handle integrated with a door lock). So, we rescheduled to have those items resolved. He left. About 10 minutes after he left, we noticed that the A/C wasn’t blowing cold air. We called him and asked him to come back. When he arrived, he claimed he knew the issue and it was a quick solution. He went out and decided to “jump start” the A/C by hitting the fan with a stick (seriously, I supplied him with a broom stick). It didn’t work. Fast forward 45 minutes, and he eventually called someone and they had him downstairs rewiring something by the furnace. Still not sure what he did down there, but, it ended up working, so, we dismissed it. I should note at this point, we have a very nice home that was a rebuild in 2002, so new electrical, plumbing, etc. We bought this house about 2 months ago and obviously had it fully inspected, including a separate inspection on the HVAC system – A/C, water heater, and furnace… everything was working fine. Prior to the second installation appointment, we hired an electrician to run an outlet right inside the front door. On the day of the second installation, I removed the current door handle so they could install the new lock, since they couldn’t do that part. They cancelled the appointment the day of and couldn’t reschedule for another two days. Therefore, we had nothing there for the next two days – no door lock and no door handle TO THE FRONT DOOR OF OUR HOUSE. (The irony of wanting a security system and getting a front door that won’t close/lock, is rather amusing). The next month or so, the system operated fairly well, although, we did have issues with the door lock not locking completely and one of the door sensors. Up until this point… all things I can deal with. But, the next part is where I have lost my mind. My wife and I took a trip for 5 days. When we came back from our trip, Fall had hit and it was time to turn the furnace on for the first time in our new home. Turned the Vivint supplied thermostat to heat and… nothing. No power to the fan, no heat, nothing. So, I called my HVAC contractor. They came out, charged the $99 service fee, and tested everything to determine the error was occurring from the thermostat. He said he could fix it by installing a Nest and manually turned on the furnace, which was blowing warm air. I told him that Vivint will make it right. I called Vivint and explained everything. We spent the next 48 minutes on the phone troubleshooting the thermostat, which required a number of tools. They told me they could send a new thermostat out and it would BE HERE IN 7-10 DAYS. Yes. You’re reading that correctly. They screwed up the installation of my system, made me troubleshoot it, and then told me that I would have to wait a week in my 55 degree house before they would ship me a new device that I would have to then INSTALL BY MYSELF. It doesn’t stop here. I was able to talk them into shipping the device to me in two days. It arrived today and I called them to help walk me through the installation. First time I called, it was a 15 minute wait time. It disconnected after 10 minutes. Called back. Another 15 minute wait time. Finally get a hold of them and we start the nightmare. Fast forward 1 hour and 13 minutes later (I’ll save you the details) and the same issue is still occurring. After nearly begging, they agreed to have an employee (i.e. independent contractor) come out to resolve the issue the following day. Guess what? I get a text (not a call) that they will be coming out in two days. So, we will now be heading into 5 days without heat in our home. We have no heat and the low temperature tonight is 38 degrees. BECAUSE OF VIVINT. I just called them and the wait time was 15 minutes to talk to someone. I asked for supervisor. That was another 15 minute wait time. He got on the line and told me he needs to make a call to another department. At 30 minutes now. Add that to the clock. They have agreed to come out today, but, I have a strong feeling that they will be unsuccessful in fixing their screw-up.
    Read More
  15. User Score
    0
    October 9th, 2019
    3 people found this review helpful!
    My wife decided to give them a deposit of $80 with no strings attached. I told her after budgeting and hearing the entire financial cost of their services that we simply were currently not ready to purchase this stuff. It’s been almost a month, we have called them many times, asked for our money back, and they have not returned it. They even took out a monthly payment which we never agreed to since they never installed anything. We had a SAMS club sales associate try to sell us their product and this is why my wife agreed to meet with them. Their cancelation system is horrible. The guy in charge of helping us was CJ M. I don’t want to hear anyone responding back to this review saying that you’ve tried blah blah blah because you haven’t tried anything.
    Read More
  16. User Score
    0
    October 8th, 2019 Omaha, NE
    3 people found this review helpful!
    This is the worst system ever purchased. I bought 2 home worth of systems and they have NEVER work correctly. I got tired of calling constantly and then being told I was going to be charged if someone came out. I just paid off one house and monitoring but still wanted to use what I could for the cameras. I was just told today I cannot use the app since I canceled monitoring? Who the heck would spend this much money if I could ONLY use it while monitorng and I could have bought several different systems to monitor my own house without paying for it.SO it is basically useless to me. A waste of money and I will make sure I post this everywhere. So dissapointed that Best Buy Vivint people never informed me of this important fact. SO now I have an expensive system that I can only see when I am in . the house from my panel. THe app doesnt work on the phone when .I am away from the house. Thermostats never work eitther
    Read More
  17. User Score
    0
    October 7th, 2019 Denham Springs, LA
    1 people found this review helpful!
    BEWARE OF DOORS UNLOCKING ON THEIR OWN!!!! My alarms kept going off for no reason & the worst thing that could EVER happen having small children happened. The front door unlocked by itself on multiple occasions. It has become the very opposite of feeling secure. It’s down right scary and creepy to me now. Like everyone else on here says, it cannot be canceled at any point. We have replaced the door with a regular door knob. Very scary stuff!
    Read More
  18. User Score
    0
    October 7th, 2019
    2 people found this review helpful!
    All they do is steal your money. They overcharge for the equipment and said they will fix it. Wait for the 3 days past so you won’t be able to cancel. They will never fixed it. You will overpay for the equipment.
    Read More
  19. User Score
    0
    October 2nd, 2019
    3 people found this review helpful!
    Vivint has very deceptive sales tactics, i was under the impression that i was signing a 24 month contract, and when we tried to cancel we were told it would cost $1800 , and that we are under a 60 month contract which we never agreed to, also if your a day late on your payment they start harassing you every day until you pay even if you give them the date on which you can pay. The customer service is also horrible
    Read More
  20. User Score
    0
    October 2nd, 2019 Galena, OH
    3 people found this review helpful!
    HORRIBLE Customer service – promises of referrals, yet never to be received. If you call or chat them you only get transferred over and over again.
    Read More

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Our Score
5.2
User Score
1.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-49.99

Install & Equipment Fee

$500-1800

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

$99

Number of Reviews

2,357
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431