Best Home Security Companys

121 Companies 14,042 Real Customer Reviews

#21
Vivint(HomeSecurity)

Vivint Reviews

Reviews of Vivint from real customers
(1,916 verified)

Our Score
6.8
User Score
1.8

See Top Rated

Our Score
6.8
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
1,916

Overall Score

Based on ranking criteria
6.8 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Nationwide availability: Vivint is available in all 50 states so customers all around the nation have access to its products and services.
  • Multiple equipment options and automation features: With Vivint’s base security package, customers receive a touchscreen control panel, a smoke detector, a door/window sensor, a motion detector, and a key fob. The key fob can be used to arm or disarm the system without having to enter the home. Additional equipment is also available, including recessed door sensors, glass break detectors, flood/freeze sensors, carbon monoxide detectors, tilt sensors, small appliance controls, doorbell cameras, smart thermostats, panic pendants, and more.
  • Lifetime warranty: Vivint offers a lifetime equipment warranty on all of its home security and home automation devices, which covers both defective parts and normal wear and tear. This warranty applies for as long as you are a paying Vivint customer.
  • Remote access via mobile app: Access the entire control panel with the Vivint Sky mobile app. It allows customers to arm and disarm their security system, view and record live video feeds from the doorbell camera, lock and unlock doors, control the temperature of their home, and more. Customers also receive instant alerts if door or garage door sensors are triggered.  The application even integrates voice control capabilities using Amazon Echo.
  • 60 month contract: Customers are required to agree to a 5 year contract, which is longer than the industry average. If a customer would like to end their contract with Vivint before the term is over, they are required to pay off the remaining contract balance in full.
  • Expensive rates: Monthly monitoring rates start at $39.99/month and go up from there. There are several competing home security companies that do not charge any upfront fees and have lower monthly rates.
  • Customer service complaints: Former and current Vivint customers have complained of deceptive sales tactics, poor customer service, poor billing practices and slow technician response.
  • Our recommendation: With a 60 month contract and high monthly monitoring fees, we recommend a more affordable and flexible option such as Frontpoint Security and Protect America,
Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
45.99+
$99

#21
Vivint(HomeSecurity)

1.8
$39.99+
$0

Most Helpful Reviews From Vivint Customers

  1. User Score
    0
    Dizzle Traccz
    October 14th, 2018 
    This system has NOT worked properly since we first purchased it. We have had to call customer service numerous times for them to try to fix the system and they have never fixed it. When it was first Installed they did NOT install all the components we paid for. Had to call back and reschedule for them to install ALL the equipment that we ordered. Customer service is completely useless they try to make the consumer repair the item over the phone without threatening to charge a service fee. The app NEVER works properly. I had a smoke detector go off a few days ago and because there was a glitch on the panel (which there is ALWAYS something wrong with it) the panel was not charging and disconnected the emergency responders call. He then had to call my husband at work WHO WAS NOT HOME to confirm the house was NOT burning down and he is NOT suppose to get calls at work yet miraculously he did answer during work. The thermostat NEVER works properly. Had a $200 electric bill thanks to Vivint not explaining the settings on the panel I called customer service and all they tried to do was pressure me into signing a 48 month contract to get an upgrade panel they wouldn't even offer a free service to our system to confirm over the next 30 day cancellation period that they require to ensure our system was working properly during that required 30 day cancelation period.Read More
  2. User Score
    0
    Rebecca Bush
    October 12th, 2018 Rapid City, SD
    It seems Vivint has a great sales pitch and that is where their greatness ends. Not quite a year into having the system and my cameras rarely, if ever work. I have spent HOURS on the phone with customer service to fix the issues. Each time I have the system fixed, another camera goes down, or my personal favorite, none of them record or allow playback. DO NOT purchase this system, it is not reliable.Read More

1,916 Vivint Reviews

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  1. User Score
    10
    November 12th, 2013 Orem, UT
    1 people found this review helpful!
    I have had my Vivint home automation system for almost a year and I love it! The convenience is awesome. I love being connected to my home even when I am out of town or away. It is so easy to be able to control my lights or thermostats from my phone. The energy savings I have received from the programmable thermostat is amazing. I also love that I can check the cameras at anytime so I know what is going on when I am away. I set the alarm and sleep soundly every night because I know I am protected. A great system and I highly recommend it every chance I get!
    Read More
  2. User Score
    10
    November 11th, 2013 Orem, UT
    1 people found this review helpful!
    I love our Vivint system. My husband and I are away at work most of the day, so it is nice to know that Vivint has us covered when we are away. It also relieves the stress of having to check the house when I come home at night because I know our home is monitored and we are protected. Saves us money on our home owners insurance and utilities. The equipment and technology is so much better than our last company. Totally worth it!
    Read More
  3. User Score
    1
    November 10th, 2013 Salt Lake City, UT
    2 people found this review helpful!
    Had this company for a year and then had to cancel. Very poor service and company, spent countless hours over the phone with the company. Payed off a 3 year bill for the only year that I used it because there was no way out of the contract. Then about 1.5 years later the company starts charging my bill again. I had signed the document to have them stop the service and then they start to automatically withdrawal my money. How is that even legal?
    Read More
  4. User Score
    10
    November 8th, 2013 Orem, UT
    1 people found this review helpful!
    I had a Vivint system installed (security and home automation) about two months ago. We have loved all aspects of it. My wife and I can go out on a date and check in on the kids by accessing the cameras via the app. We also like that we can arm the system remotely from our car. Once, we did accidentally forget to disarm the system in the morning as my kids were heading out to school and the alarm went off. We quickly disarmed it, but the cool thing was, I received a call within a minute from Vivint asking me if everything was OK. Awesome service.
    Read More
  5. User Score
    1
    November 2nd, 2013 Palatka, FL
    1 people found this review helpful!
    Could NEVER get the system up and working in its entirety. Door lock batteries died after one week, Vinit stated go buy new batteries. Techs that came out did not have the knowledge to solve problems,.
    Read More
  6. User Score
    10
    October 24th, 2013 Largo, FL
    2 people found this review helpful!
    I have had the original alarm system for 6 years. One day, Vivint called me up and told me I had a lot of upgrades if I renewed my contract. I was very pleased with the company and the offer so I renewed. They gave me a new Go-pad another motion detector for the hallway, two more sensors for doors, and our smoke detector. They threw in the smoke detector monitoring for no extra cost.(Which by the way, the insurance company gave us a break on our home owner insurance for having monitored smoke alarms.) All of that was free. So one other benefit if you could call it that, I lost my job just before we came out of contract. I wanted to pause my monitoring service till I found another job. Because we were under contract they would not do that. However, they did reduce my monthly monitoring fee by almost half for 3 months. I’m sure they would have done it for another 3 months, but I did not need it. Finally, I like this company. I like the equipment. I like the service. I like the flexibility. I really like controlling my alarm system from my smart phone. I give them a 9 cause nothing is perfect.
    Read More
  7. User Score
    10
    October 9th, 2013 Las Vegas, NV
    1 people found this review helpful!
    The Las Vegas sales person was up front with me about the contract terms and cancellation process, if it should happen. The installers were friendly and went above and beyond in order to figure out the appropriate wiring for the thermostat, which was unique in a new house, compared to other installs. The team genuinely wanted to meet my needs, and nor did I feel the sales person tried to push items on me that I did not need.
    Read More
  8. User Score
    10
    September 22nd, 2013
    1 people found this review helpful!
    Instillation was fast and they were super friendly. Everything works well an is easy to use. I am looking forward to a long relationship with Vivint
    Read More
  9. User Score
    5
    August 16th, 2013 Georgetown, TX
    3 people found this review helpful!
    I just had the system installed on 1 Aug so I can’t give a fair rating at this time. Since the house came prewired, the installation took less than 3 hours for the install Tech to remove my old Alarm System and wire in the new equipment. He was very polite and explained everything to me as he installed it. Besides the main “GO’ Pad, I also had 2 other keypads installed at entry doors. I noticed that the key pads did not show the status of the alarm system, and that certainly was not going to work for me. I contacted Customer Service during my trial period, and explained the my frustration and problem with the keypads. BLUF, I was unhappy with the keypads and ready to go back to my old Alarm Company. The customer service Rep was very understanding, and offered to replace one of the keypads (my choice) with the mini “GO” (TS1) pad for free. I felt like that was a fair offer and accepted. The Rep was also kind enough to overnight the TS1 pad to the installer, which he promptly installed the next day. I was very pleased with the Customer service Rep and installation Tech. Like Theresa, I hope I never have to use the system, but if I do, I hope their equipment and response time is as good as they say it is.
    Read More
  10. User Score
    0
    July 30th, 2013 Alamosa, CO
    1 people found this review helpful!
    CAN NOT rate at this time, just installed on 7/29/13. However, I hope and pray, based on reviews that I have just read that we will not experience any of the issues that other customers have shared on your site. TRUE, they did not clean their mess and we were not OFFERED a trial period. I will/would not hesitate to discontinue our service in the future if we ever encounter any problems. Hopefully, there will never be an incident where we will have to utilize the equipment. NOTE: I, also did read some POSITUVE reviews. . . Written by John, Theresa’s husband of 18 years.
    Read More
  11. User Score
    1
    July 13th, 2013 Lansing, MI
    7 people found this review helpful!
    Lansing MI.
    I tried out Vivints security system for the trial period and decided it wasn’t for me and my family. When I decided this and contacted them to discontinue the service they were rude. when they came to remove the tech. was rude to my wife and father that lives with me as well as didn’t put the cover back on the outlet the equipment was tied into when we have 5 kids in our house hold with the youngest being 2 years old. Never again will I use this service or recommend them to another person.
    Read More
  12. User Score
    1
    May 24th, 2013 West Jordan, UT
    4 people found this review helpful!
    Horrible experience in Conway, AR. I had another Alarm System that was fully functional but since I was on a month-to-month basis I let the door-to-door rep talk me into switching. Took installers over 12 hours (performed on 3 consecutive evenings) to complete switchover, they left my home phone line disconnected and I had to call AT&T to have that repaired, left cosmetic damage that needed repaired.
    Read More
  13. User Score
    1
    May 12th, 2013 Stamford, CT
    7 people found this review helpful!
    Vivant is a predatory company using poorly disclosed long-term contract terms to take advantage of consumers. Salesman lied about cancellation terms. I negotiated and settled with the company 1-year later. After another year they hired a collection agency to collect the original amount. I cannot wait for class action lawyers to pursue action here as they did with cellular carriers abusing long-term contract cancellation terms. Do your self a favor – go with a local company that doesn’t lie to you.
    Read More
  14. User Score
    2
    March 19th, 2013 Greensboro, NC
    3 people found this review helpful!
    I was draw to Vivint because of the cellular system used instead of land line. The salesman promised that all the equipment installed would have the same features as that old CPI system had. However, this turned out to be untrue, the keypads in the bedroom and at the exit to garage does not indicate the status of the system so the alarm goes off often because I cannot see or hear the alarm or see the status, the central console is to far away. Since they won’t make it right, I will be shopping another system when the contract ends. I don’t like companies that renege on their promises.
    Read More
  15. User Score
    1
    March 1st, 2013 Denver, CO
    2 people found this review helpful!
    The company last year gave us one month free and now is not willing to do this. It appears that this was a gimmick to get us hooked as customers.
    I would suggest shopping carefully before making your choice.
    Read More
  16. User Score
    10
    February 9th, 2013 Fort Smith, AR
    3 people found this review helpful!
    So thankful I have your system, tonight I had a stove fire without your system going off I don’t want to imagine what would of happen! Luckily it warned me and I was Abel to put out the fire! Thank you!
    Read More

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Our Score
6.8
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
1,916

Overall Score

Based on ranking criteria
6.8 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10