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Vivint(HomeSecurity)
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Vivint(HomeSecurity)

Vivint Reviews

Reviews of Vivint from real customers
(2,033 verified)

Our Score
6.7
User Score
1.5

See Top Rated

Our Score
6.7
User Score
1.5
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
2,033

Overall Score

Based on ranking criteria
6.7 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: February 19, 2019

  • High monthly monitoring fees: Monitoring plans with Vivint start at $39.99 per month and go up based on a variety of additional package options. This is a bit higher than other leading industry providers. Specifically, their lowest plan is priced considerably higher than other industry leading providers and their respective lower plans.
  • A long, 60-month contract: Vivint provides the installation and equipment free of charge, but with one major caveat. You’re basically signing a 5-year (60-month) home security contract. And these contracts aren’t too forgiving. Customers are expected to pay the remaining balance of their contract in the event that they try to cancel early.
  • Solid home automation features: One of the ways Vivint is trying to separate from competition is by positioning themselves as more of a ‘home automation’ solution. Their mobile app allows you to control your home security system remotely. They also have a suite of additional home automation products and features such as temperature control, auto door locking, doorbell cameras and more.
  • Customer service complaints: Former and current Vivint customers have complained of deceptive sales tactics, poor customer service, poor billing practices and slow technician response times. We have received over 1,500 negative reviews here on this website regarding Vivint from real customers.
  • Our recommendation: With a 5-year contract and high monthly monitoring rates, the economics just don’t make sense for most home security seekers. We recommend much more affordable options that don’t tie you down with long contracts, and have a deeper history of high-level customer service. Frontpoint Security and Protect America are two options you should consider if you are interested in Vivint.

Most Helpful Reviews From Vivint Customers

  1. User Score
    0
    Dizzle Traccz
    October 14th, 2018 
    This system has NOT worked properly since we first purchased it. We have had to call customer service numerous times for them to try to fix the system and they have never fixed it. When it was first Installed they did NOT install all the components we paid for. Had to call back and reschedule for them to install ALL the equipment that we ordered. Customer service is completely useless they try to make the consumer repair the item over the phone without threatening to charge a service fee. The app NEVER works properly. I had a smoke detector go off a few days ago and because there was a glitch on the panel (which there is ALWAYS something wrong with it) the panel was not charging and disconnected the emergency responders call. He then had to call my husband at work WHO WAS NOT HOME to confirm the house was NOT burning down and he is NOT suppose to get calls at work yet miraculously he did answer during work. The thermostat NEVER works properly. Had a $200 electric bill thanks to Vivint not explaining the settings on the panel I called customer service and all they tried to do was pressure me into signing a 48 month contract to get an upgrade panel they wouldn't even offer a free service to our system to confirm over the next 30 day cancellation period that they require to ensure our system was working properly during that required 30 day cancelation period.Read More
  2. User Score
    0
    Rebecca Bush
    October 12th, 2018 Rapid City, SD
    It seems Vivint has a great sales pitch and that is where their greatness ends. Not quite a year into having the system and my cameras rarely, if ever work. I have spent HOURS on the phone with customer service to fix the issues. Each time I have the system fixed, another camera goes down, or my personal favorite, none of them record or allow playback. DO NOT purchase this system, it is not reliable.Read More

2,033 Vivint Reviews

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  1. User Score
    0
    December 17th, 2018 Tampa, FL
    5 people found this review helpful!
    I only ever write reviews for 2 reasons: Exceptional, or horrible service; unfortunately this review is for the latter. If you are teetering on the fence of getting security service from Vivint, just DON’T.

    The sales associates were persistent in getting my business and no sooner had the ink dried on the contract than did all the red flags start popping up…unfulfilled promises of “free” equipment; 4 straight weeks of rescheduled installations–which 7 months later have not been completed, EXTREMELY rude customer service, no correspondence to my repeated request to come pick up their equipment.

    The home security industry is growing rapidly and we, the consumers, have the advantage of picking from various providers at competitive price points. Vote with your wallet and save yourself the headache. Do not give these scammers your hard-earned money.

    Read More
  2. User Score
    1
    December 15th, 2018
    2 people found this review helpful!
    I’ve had my service for about a year, and so far have not had a single month where everything worked. My wall unit would never connect to my home internet, so they had to install a linksys modem to generate a separate signal. The wall unit frequently loses connection (2-3 time’s a month), and often I have to call to get it working. My cameras or doorbell also frequently go offline and have to be reinstalled, my window sensors fall off and have to be glued back on, my wall unit frequently will not charge, my glass break sensor goes off for anything (airsoft gun, soldering iron, elliptical, something falling on the floor), my fire detector went off when my heat came on for the first time and wouldn’t (in the middle of the night) go off until I called in, and now my smart lock has gone out. They had the replacement on back order for weeks, then sent me the wrong replacement and wouldn’t switch it out until I emailed pictures to prove what they sent, and charged me shipping for the wrong item, the return, and the replacement! Each time there is an issue I have to spend an hour on the phone, as the agents make me troubleshoot item after item, which I can’t do myself without calling because they lock the options on the wall unit so you need a passcode from them. So far, the only alerts have been false alarms or the unit refusing to charge and calling me to tell me. Now they Want $2,300 to cancel my service. Have used SimpliSafe at my vacation rental and not had a single problem in two years, plus it’s half the cost, and alerts me, instead of security or police, so I avoid false alarms. Would NEVER order this again, and will cancel my service as soon as I can do so without paying for the privilege.
    Read More
  3. User Score
    0
    December 15th, 2018
    1 people found this review helpful!
    Security deposit not refunded as guaranteed. On November 30, spoke to agent, Alex about their system. Made an appointment for December 5 for technician to come to my home for evaluation on my needs. He asked for a security deposit and took my credit card info. I cancelled the appointment the next day or so before December 5 after finding another local company. He assured me that the security deposit will be refunded within 3-5 days. WRONG!
    I called again on December 5 and December 12 and spoke to Thad on both times and he assured me. Today is December 15 and no refund of my security deposit. DO NOT do business with this company. They are quick to “sell” but not good for fulfilling their obligation and promise.
    Read More
  4. User Score
    2
    December 14th, 2018 Jacksonville, NC
    1 people found this review helpful!
    Contract to long, used my old equipment, don’t service equipment. I don’t know if it’s working or not. I dont know if I even got what I am paying for! I even got wires showing in some places.
    Read More
  5. User Score
    1
    December 13th, 2018 Wilmington, DE
    3 people found this review helpful!
    we took over an existing contract when we bought the home we are in now, the smoke alarm was going off so often and for no reason we had it disabled. strike one! very seldom could we lock or unlock the doors from the app. gave up trying strike two ! when calling for service the wait time is unacceptable and they usually want me to fix their system rather than send a tech. strike three !!! the cameras are constantly going off line which renders them useless they will record a car on the road 300 feet away but very seldom a car in the driveway It is extremely difficult to get out of their contract as they will not provide anything in writing just word of mouth over the phone! for 3 months we have not been using the system as it is unreliable to arm and monitor and service is too slow and hard to get. waiting for the day the contract is up and I can save some money on a service we seldom had. would NOT recommend. better to get your own costco cameras at a much lower cost
    Read More
  6. User Score
    1
    December 12th, 2018
    4 people found this review helpful!
    I’ve had nothing but problems. Doorbell camera constantly going off line and not revording. Issies with window sensors. I would not reccomend Vivint to my worst enemy. What a waste of money. If you’re considering Vivint you’re making a mistake.
    Read More
  7. User Score
    1
    December 11th, 2018
    4 people found this review helpful!
    I agree with the two reviews I just read. Equipment never works properly. Customer Service-poor. Customer Service kept telling me my router was too far away thus my problems. I finally had my Cable Company rewire and move my Router…did it improve my results re Vivant? No-not at all. I feel like I’ve spent half my life on the phone with them-they “reboot” my system and nothing changes.
    Read More
  8. User Score
    0
    December 11th, 2018
    2 people found this review helpful!
    This company is the worst!!!
    My door lock keypad motor broke, I’ve been waiting for new one for 2weeks now (yes sir we overnighted your item) so I call Vivint every 3 days and order had been cancelled 3x why I ask and never get an answer (we are overnighting your item). Honestly this is ridiculous plus they didn’t hesitate drafting there monthly bill guess what my home is being protected so how is this correct? There has to be a way to get out of this contract do to there stupidity negligence etc… If any can help me out pls!!!
    Read More
  9. User Score
    0
    December 10th, 2018
    5 people found this review helpful!
    Great sales pitch, but my salesman assured me that I could cancel my monitoring when my devices were paid off. He clearly stated that the contract was only the length of the payoff period, and it I paid off early then I could get out of my contract. He LIED, because now I’m stuck in a 5 year contract for a monitoring system I don’t even use. I would have never agreed if I hadn’t been misled into thinking I could cancel if need be, and now that I’ve had some unexpected and unavoidable expenses, I can’t afford to pay off the contract. I emphatically DO NOT recommend this company.
    Read More
  10. User Score
    0
    December 10th, 2018 Brooklyn, NY
    5 people found this review helpful!
    A company of capitalist CROOKS!
    My husband has a 92-year-old mother who cannot understand modern devices. We live in another state. He is trying to find care for her.
    After HOURS of multiple calls to cancel, this company called on a busy Monday morning trying to get more money for a coercive and illegally obtained contract.
    Once again, my husband had to deal with a supervisor to get this mess straightened out.
    These cooks should be sued.
    Vivint preys on the elderly and infirm.
    Read More
  11. User Score
    8
    December 6th, 2018 Salt Lake City, UT
    5 people found this review helpful!
    I am with Vivint Home since September of 2016, still under contract! We have had good service, we have an indoor camera that we can move around, we also have the doorbell camera, the doorbell camera is not amazing at recording (detecting) visitors though, but if you ring it, then you will be recorded! And whenever I had issues with my panel, wifi connection, tech stuff that I wasn’t able to fix myself, I called and they were super helpful and solved my problem. I wouldn’t say the product itself is AWESOME but the service they provided is very satisfactory in my opinion… so far my experiences with their agents have been very pleasant, every time I spoke with them I was treated fairly and they were able to fix whatever issue I had.
    Read More
  12. User Score
    0
    December 5th, 2018
    4 people found this review helpful!
    Dustin A done nothing but lie to me. Said my old contract would be paid off. During the survey he was telling me what to say. Told me that there was no contract. Lie Lie Lie.
    Read More
  13. User Score
    0
    December 4th, 2018
    5 people found this review helpful!
    Had service since May 2018. I have had more problems with the equipment. I pay monthly for services, but when you call for service everything is do it yourself. Vivint service sucks.
    Read More
  14. User Score
    2
    November 28th, 2018 Saint Paul, MN
    3 people found this review helpful!
    I signed up for a 42-month contract six years ago which had a yearly renewal with 30-notice clause– if you didn’t cancel 30 days before the end, it would renew for another year, locked in. So this year, I gave 30 days notice to cancel instead of renew to give me some time to evaluate alternatives (knowing they’d let me change my mind to their benefit, if I decided to continue), but five days later, after having charged me for the final month, they turned my account off. Sounds like selfish, infantile behavior. Well, my final month evaluation has a conclusive result, that’s for sure. VIVINT SUCKS
    Read More
  15. User Score
    0
    November 27th, 2018
    2 people found this review helpful!
    Total scam. Cancelled service using their archaic “email a signed letter and call us” system. Didn’t get processed, got billed for the next month. Got disconnected twice trying to call to get them to fix it.
    Read More
  16. User Score
    0
    November 27th, 2018
    3 people found this review helpful!
    I’ve been with Vivint for almost 8 years and after an issue with my doorbell camera and the replacement with a new one it has not worked as designed. After multiple calls and lackluster support I was forced to pay off my contract and take my business elsewhere because customer support informed me it was a software issue and they didn’t know when it would be fixed. Please stay away from Vivint.
    Read More
  17. User Score
    8
    November 26th, 2018 Savannah, GA
    1 people found this review helpful!
    I have had Vivint for about 15 months now and I am happy with their service/equipment. We purchased the security system, Nest thermostat and doorbell camera. The security system works as advertised and I like the security panel. The doorbell camera has great quality and I love being able to know when packages are delivered and check on the camera whenever we want. Their was some inconsistency at first with the camera with going offline here and there, but after doing a reset we have not had any issues since then. The Nest thermostat is fantastic with setting the right temperature and knowing when we are away to save us money.
    Negatives include them being on the higher end of pricing but you do get good products and solid customer service. I wish their contracts were not so long but again you are told that about 10 times before signing. All in all, I plan on to keep using them in the future and will most likely add more smart products to my home since the $49.99 monthly rate is guaranteed for life.
    Read More
  18. User Score
    0
    November 26th, 2018 Great Falls, MT
    4 people found this review helpful!
    Nothing ever works. If one thing goes down you spend an hour at the minimum on the phone with customer service doing the same stuff the website tells you do for troubleshooting. If it’s not one thing it’s another and they will tell you if your panel is working then you can’t say your equipment isn’t working. Their sales pitch of no contract is a lie because when you sign for your equipment you’re actually signing a contract.
    Read More
  19. User Score
    1
    November 25th, 2018 Lawton, OK
    4 people found this review helpful!
    November 2018.
    In July/August of this year, we purchased 3 cameras, doorbell camera, interior camera, and outdoor camera. None of which has worked properly since day one. Numerous hours of customer service calls, on the phone and service appointments.
    Cameras were ridiculously expensive and do not work properly or detect visitors as advertised. I wish I had not continued to do business with them, and had gone with a different company.
    I will be calling customer service tomorrow *AGAIN for same issues, have had a tech here twice in the last 2 weeks, and atleast once or twice a month since first installment.
    I will continue to call for appointments until they get it right, I dont care if its every day at this point…
    We paid a chunk of money for security cameras that are useless, they are a joke.
    All technicians were very polite and did what they could, im sure, but the equipment they have to work with is crap apparently.
    Read More
  20. User Score
    0
    November 21st, 2018
    2 people found this review helpful!
    Back in 2011, we got Vivint for home security. We asked all the necessary questions about cancellation policies, where to return equipment, etc. We had one camera near the sliding door in our living room that stopped working. Tried calling customer service, tech was supposed to come out, 3 days waiting, my husband (at the time) ended up figuring out how to fix it. About 3 months in of having the equipment, we had to move out of the house we were renting to a new apartment that didn’t allow us to bring Vivint over. Called customer service, spoke to a supervisor, explained the situation, gave them the information of the new community complex we’d be living in and they called me back a day later letting me know that they spoke to the property manager and verified that I couldn’t bring it with me. So it wasn’t a breach of contract so I wouldn’t be penalized for needing to end the service. They set up a date to send a tech out to collect the equipment. I was in the house for 30 days cleaning and getting everything out. Made 3 appts for a tech. They never came. The owners of the home came back, I told them the new date. Tech never came. During that time, I never got a bill. 7 YEARS passed. I recently inquired about student loan options. Guess who got a bill collectors notice asking for over $2000 in payment? I’m addressing this with a lawyer at the current moment.
    Read More
  21. User Score
    5
    November 20th, 2018
    3 people found this review helpful!
    The security system itself has worked well, and when we got it it was similarly priced to other companies. Now however, with other new companies we can find the same service for half the cost per month. Even though I have been a customer since 2013, I am still in a contract with them. Full disclosure, I did extend it, but that is because the salesperson I spoke with led me to believe the rates were going to increase, they did not thankfully. My advice is to be very wary of long contracts with them, they go to great lengths to keep you in an extended contract, so be certain you really want to stay with Vivint for the length of the contract.
    Read More
  22. User Score
    1
    November 20th, 2018
    4 people found this review helpful!
    Unfortunately, Vivint is not interested in customer solutions. The installation that was performed on our exterior camera was substandard to say the least. The camera was installed in an obviously wet environment. When I removed it from its location, it was completely full of water. Furthermore, the housing was not waterproof – the ethernet cable was exposed to the elements and submerged in ice and snow. It is no wonder that after a few months, the unit stopped working.

    After 90 minutes on the line with a Customer Solutions representative, I was transferred to a supervisor. The supervisor with whom I spoke was not interested in standing behind the workmanship (or lack thereof) of the original installation – instead, she chose to use a 90-day warranty to shield Vivint from any responsibility. Vivint’s decision to not help remedy the situation may be legally defensible, but it is absurd from a customer satisfaction point of view. Vivint chose to infuriate a paying customer rather than send out a replacement camera that costs them next to nothing.

    At this point, I have requested a call from someone who has the authority to rectify this situation. Absent that, we will be canceling our service and making a request for a full refund.

    Read More
  23. User Score
    0
    November 20th, 2018
    2 people found this review helpful!
    Literally the worst company ever! I would not recvomend this “business” to anyone. Hidden fees, shady contracts, and terrible installation process!
    So I have to keep them cause I have a contract with them! Stupid me. I have had two break ins with Vivint! The police were called and one person was actually caught sleeping in my home while I was away and the cops hauled him away! Vivint literally did nothing, no recording, absolutely nothing! My stick-um security system lost its stickiness thus the euiptment didn’t work! Wth?! That’s actually a thing!
    This last contract I was supposed to get out of my old by simply paying $800 but it entered me into a whole new 60 month contract. They broke my door, they broke my doorbell, they are just aweful! I hate Vivint!
    Read More
  24. User Score
    2
    November 19th, 2018
    0 people found this review helpful!
    When I first received the product it worked for a little bit. Over the past year or so I’ve paid $66 monthly for a product that rarely works. (I.e. the doorbell camera is constantly offline, the keypad on the door won’t allow me to reset my pin to the door, the app rarely allows me to lock the door from my phone.) Very frustrating
    Read More
  25. User Score
    10
    November 19th, 2018
    3 people found this review helpful!
    I might be a little different review than most on this, but I have a unique experience that I would like to share. My husband died and the account along with the loan for the equipment was in his name alone. Because of this, I needed to track down payments and I wanted to keep the system. Anyway, I made a phone call to pay the monthly payment in October. When I told them of my situation, I got a few calls and email correspondences stating that they were sorry about his passing and they would like to arrange some things in order to keep the system. I just got off the phone with a representative who not only said that the system loan was forgiven and I would not longer need to pay that fee, they also gave me a $10 per month discount to keep the system working. I will let everyone know how great Vivint is for customer service and keeping this customer happy.

    I have never had an issue with the equipment not working. When I have had false alarms, the main control panel has a live person who is friendly and helpful. Great service and great system.

    Read More
  26. User Score
    0
    November 16th, 2018
    2 people found this review helpful!
    A Vivint salesperson came to our house in Corpus Christi, he LIED and said they would buy us out of our ADT contract ,and told us we would only have to pay $22 dollars a month for monitoring and a system, we agreed and an hour later a technician came out, took down our ADT system and put a Vivint touchpad up and said he would return the following day to finish. I called Vivint to verify this while being within 3 day cancellation period, and no they don’t buy out your contract with ADT and I would have to pay $70 a month for FIVE years.(currently pay $35 per month with ADT)I cancelled it, Vivint person came out and removed the system and informed me they could not put ADT touchpad back in. It will cost me $93 per half hour for ADT to reinstall the system. My advice:NEVER answer the door for these vultures and liars from Vivint , swiftly ask them to get off your property.
    Read More
  27. User Score
    0
    November 16th, 2018
    1 people found this review helpful!
    Vivint probabaly has the worst the customer service. For about 5 or six months I have been fighting Vivint to cancel my account. For about 3 months they continued to charge me even after I canceled so I thought. I have spoken to many reps and a supervisor. They just lie to you and nothing gets done. I have not received a refund because they have not finalized my cancelation. It’s been 5 months… they just now put my account thru the cancelation part and god knows if I’ll ever see that refund. STAY AWAY FROM THIS COMPANY.
    Read More
  28. User Score
    0
    November 14th, 2018
    3 people found this review helpful!
    Did not dot disclose I was signing up for a 42 month contract. When I try to cancel because the doorbell camera kept malfunctioning I was told I had to wait for term of contract to end. That’s how I found that signing for the equipment installation was actually signing into a 42 month contract. Customer service is a joke. Better service at my local Burger King.
    Read More
  29. User Score
    0
    November 14th, 2018
    2 people found this review helpful!
    Equipment suck’s.always malfunctioning. Customer services just reboots panel.it freeze’s up.cant do anything.cant push panic button or anything.
    Read More
  30. User Score
    0
    November 14th, 2018 Manteca, CA
    2 people found this review helpful!
    pp was scheduled 10/26/18 to install when app was made I told the rep the house has been pre wired he said no problem I will let the tech know.The tech was unaware and said he needs approval to use a box hours later he left we got a call from another rep stating he would be out Monday we explained the entire situation and the supervisor was to assist him during this appointment she did not come with the tech and he told us there is no way to use the prewire the company does not do that and we would need to purchase 5 new sensors pay and a new motion detector. I told him hold on this was not told why didnt the tech take the old motion detector out from the old home. He said sorry but you would need to pay over $200 I was upset because the prewire had sensors already. So we paid it had to get this taken care of. Two days pass and the first tech calls us says he is ready to install using the prewire he has the box and approval, at this point I am furious. You mean to tell me the tech made us buy these new things when we could have used the prewire in our home. He said I am sorry I will get my supervisor to call you, well no call no text no email. I called back spoke to Chade she said she would assist and doesn’t understand why we needed to purchase more equipment.Her manager was helping another client so she said I will call you back I said I can wait she said it would be a while so I agreed ok well no call back. Yesterday I seen Vivint had withdrew another payment of $214 I call and said wait a minute what is going on I never authorized this payment I was not informed I do not even know why this is being charged he said to me well mam you did not pay the install fee and your first bill is due mind you we had to wait until 10/29 to get it installed and made a $50 payment on 10/26 so 3 days no service of which we paid I told the rep I am sorry this is a mistake he said no I dont know who told you this I told him the tech did he was right here in my face in my home and gave us our billing info and the first issue hasn’t even been resolved. We also had to pay for the install fee when vivint had came to remove the system they explained there would be no additional fees. This company is trying to scam us this huge company and not one supervisor can call us back. I can not ever speak to the same person I tried to email Chade back no response this is horrible service.
    Read More
  31. User Score
    0
    November 13th, 2018
    1 people found this review helpful!
    I was promised 6 months free service I was never given a contract to me properly when I called I was promised a refund which they canceled and didn’t tell me they’re probably does not work the way intended it does not seem to be up to date or work as well as it should consider what you’re paying for it other than the pushy salesman that twisted my arm into getting it nothing has been working properly since and the customer service is absolutely atrocious I would not recommend anyone to get this Vivint is absolutely horrible
    Read More
  32. User Score
    1
    November 13th, 2018
    2 people found this review helpful!
    When vivint employees failed to install equipment properly and our basement flooded we were unaware until extensive damage had been done. Had we been alerted to the flood (from the flood sensor we were paying monthly for) we would not have lost $10,000 of personal property. When I inquired about having this partly covered (as mentioned in our contract with vivint, $1500 coverage for damaged property) I was not only ignored for several weeks but brushed off immediately and told that this was OUR FAULT for having old updates on our equipment .. even after it had been confirmed that the equipment was never actually hooked up to the system. 1) we were NEVER informed that updates needed to be installed. Had we known this we would have checked periodically and done it. 2) any company that turns customer complaints against the customer does not have the customers best interest at heart. 3) Paying $80 a month for zero protection and even less customer service is not my idea of feelings protected.
    Read More
  33. User Score
    1
    November 13th, 2018 Norfolk, VA
    1 people found this review helpful!
    Vivint is a company with unscrupulous tactics. Almost every promise or statement that they make is wrong. We have been lied to about 4 to 5 times. We live our lives with integrity and we only want to do business with companies with the same integrity. Stay AWAY!
    Read More
  34. User Score
    0
    November 10th, 2018
    3 people found this review helpful!
    Had installed in business approximately 5 years ago. Cameras were terrible, faulty alarm system, etc. We actually disconnected and paid monthly bill for years, because every time we tried to cancel or get service corrected could talk to no one. Just kept transferring us to someone else who “that wasn’t their department, let me transfer you to someone who can help”. After at least 4 years I stopped auto pay with my bank. They told us because we never notified them we owed over $300.00. We paid it just to be done and followed instructions given to end contract including e-mail stating why we were ending relations. Now 1 month later they have sent us to collections. I am filing a complaint with Better Business Bureau! We have an acquaintance that went thru same experience!!!!!
    Read More
  35. User Score
    0
    November 8th, 2018
    0 people found this review helpful!
    This system is horrible and the consumer should not have to play repair tech over the phone. I refuse to and think there should be a class action lawsuit placed against vivint for selling a defective product. My smoke alarm goes off randomly for no reason at all and I have had the fire department out once. The camera stopped working over the garage and they had me on the phone for an hour and a half trying to troubleshoot and repair their system. I DO NOT WORK FOR VIVINT! Therefore, it is not my responsibility to repair your system I had installed in September that hasn’t worked since installation. The wifi quit connecting and they had to fix that. Then the camera, which is deleted now, and they have to fix that. And the fire detector that goes off at random times that they refuse to fix. Oh yeah and the main touch oad had to be replaced already also. The only thing that seems to work is the doorbell camera and the door and glass break sensors.
    Read More
  36. User Score
    0
    November 7th, 2018
    0 people found this review helpful!
    The quality of Vivint was horrible, used my internet service which I wasn’t told able. Cameras and doorbell dropped service at least once a month. And remember this is a security system that is too protect my family and property!!! When I called to have someone fix it, it takes hours to fix and is at late hours of the night.
    Poor, poor system!!!
    Read More
  37. User Score
    0
    November 3rd, 2018
    1 people found this review helpful!
    Terrible security. It has never worked since we got it installed. They want you to fix it yourself if there is a problem. They charge you to come out to fix THEIR equipment if it isnt working. Run from this company. They are scam artist.
    Read More
  38. User Score
    0
    November 2nd, 2018
    1 people found this review helpful!
    HORRIBLE CUSTOMER SERVICE AND THEIR CANCELLATION PROCESS IS ABSURD!!! DO NOT USE!!!!
    Read More
  39. User Score
    0
    November 2nd, 2018
    0 people found this review helpful!
    Honestly – who does a contract nowadays? Especially when you own the equipment outright? Their cancellation policies are terrible/nonexistent.

    Not to mention, you’re paying over double what you would pay simplisafe while receiving the same service with old technology. My burglar alarm went off three times over 6 months in the middle of the night for glass break sensors that were too sensitive. Certainly not worth the price and even less worth the hassle.

    Read More
  40. User Score
    1
    November 1st, 2018
    4 people found this review helpful!
    Really bad security something goes wrong with the system they come after a month system haven’t worked since they installed it I’m tired of calling and calling would never get a system there again
    Read More
  41. User Score
    0
    November 1st, 2018 Federal Way, WA
    3 people found this review helpful!
    I made the abhorrent mistake of answering my door in July 2017 from a Vivint Sales Rep. They offered a few incentives to get me away from a competitor. They had some interns that were in school in Utah come to the DC area for a few weeks and they installed my system. Within 15 minutes of them leaving, my system malfunctioned. From that moment on, it was a complete nightmare. Over the past year, I’ve called their support teams over 30 times. My biggest gripe is their cameras as they consistently malfunctioned. A service technician come to my house four times within a year to fix issues. Each time they came out, the fix was temporary. In regards to speaking to customer service, there is none. I’ve had reps hang up on me when I asked to speak to a manager or supervisor. I became so fed up with having an unreliable alarm system and going back and forth with Vivint over issues that they simply did not want to resolve, that I obtained an attorney. Once my attorney reached out to them, they started listening and they cancelled my contract. Please do not sign any contract with Vivint. You’d be doing yourself a disservice. Luckily my nightmare is over. Don’t be wooed over any incentives they provide. It’s only to lock you into a five year contract. And trust me, their customer service reps will gladly let you know that you’d have to pay several thousands of dollars to end your contract. DO NOT DO IT. RUN FROM VIVINT.
    Read More
  42. User Score
    1
    October 31st, 2018
    1 people found this review helpful!
    First of all sales rep did not mention that i was now in a contract found out only when i went to cancel service. So we waited until our contract was up then tried to cancel. For 3 months they continuously took money out of our account even though i called every month to tell them i had cancelled. I now have called again because our refund did not go back in our account instead they credited our account!!!!! Wow horrible company!
    Read More
  43. User Score
    0
    October 27th, 2018 Las Vegas, NV
    1 people found this review helpful!
    Awful customer service rude people. They hang up on
    Me for no reason. Crappy equipment never works don’t buy from Vivint
    Read More
  44. User Score
    0
    October 27th, 2018
    1 people found this review helpful!
    this is the WORST alarm company I have ever had, there service is the WORST EVER, I’ve have the alarm for like around 5 month and since day 1 I’ve had problems. to these day I still having problem’s, I call them every day or every other day cause the panel or camera’s are frozen
    Read More
  45. User Score
    1
    October 25th, 2018
    1 people found this review helpful!
    Crap. Customer service is horrible and they are rude. They basically refused to let me out of the contract even though they don’t even service the equipment. They won’t send anyone to fix it. They don’t return calls or texts. Our fire alarm went off for about 15 minutes and they didn’t even call to verify. We would have been in serious trouble had the alarm been a valid situation. Find another provider or buy your own system and install it yourself.
    Read More
  46. User Score
    0
    October 25th, 2018 Vernon, TX
    2 people found this review helpful!
    Had system for 2 months. Back door camera already out. Have contacted Vivint via chat and 2 phone calls. They will set appointment. Maybe up to 2 week wait, if then. Repairman coming to neighbor tomorrow but unable to help me. Not their procedure. Would like to get rid of system but am tied into contract. Do some research on this company before investing is my advice.
    Read More
  47. User Score
    0
    October 24th, 2018
    1 people found this review helpful!
    DO NOT PURCHASE THIS SYSTEM! My nest has not worked since I purchased in back in September 2017. When the heat works, the air does not. When the air works, the heat does not. I have spent just over $500.00 trying to get this repaired. It has been stressful. I regret this purchase. I will never recommend this to ANYONE!
    Read More
  48. User Score
    2
    October 24th, 2018 Macon, GA
    1 people found this review helpful!
    My vivint system has not been working for the last year. The batteries were replaced twice and they die within 2 days. Service techs are incompetent. I have not had a working system and then when I tried to cancel i was told that I couldn’t and that I have to give at lease annual notice or else I would be charged for time remaining on contract.
    Read More
  49. User Score
    1
    October 24th, 2018 Wichita, KS
    1 people found this review helpful!
    We are very disappointed in service and equipment. The sales person signed us up and twelve midnight putting system in. We have a long contract and have not had a ringing doorbell during the contract time. Replace it one time only rang on cell phone not in house. It fell off and they was us to pay $49.00 to have some one put it back on. Other people in neighborhood have same problem. Alarm ring and the people you select as backup for alarm get a call unlisted from Utah and don’t answer. Be careful what you buy!
    Read More
  50. User Score
    0
    October 24th, 2018 Louisville, KY
    1 people found this review helpful!
    To say I’m disappointed with the Vivint service would be an understatement. I originally purchased the system to help monitor packages that were being delivered to my house and prevent theft with their doorbell camera. After about a year of having the service, I had a package stolen from my porch directly where the camera was pointed. To my surprise, the motion activated camera did not record any of this. My wife happened to be pulling in when the thieves got back in their car. She was able to block them in from pulling out of our driveway, but they drove through our neighbor’s yard and got away. I also had a Vivint motion camera on the side of our house pointed directly at where they pulled out from… But somehow the motion of a full-size sedan driving directly in front of it was not enough to activate the motion detecting camera. The police were notified, but the thieves got away with my package. After this happened I called Vivint to cancel my service, because the only thing I bought it for failed when I needed it. I was told by Vivint that I could not cancel my service because I signed a contract that had not yet expired. My two options were to pay out the remainder of the contract, which would cost $1500+ or just continue to pay for the service that did not work until the contract was up. It’s sad to say that at the end of the day after having people literally steal something off my porch, the security company I pay monthly payments to, are the biggest criminals involved. I also tried to cancel my service when I moved, because not only do I not want it in my new house, but I’d like to not pay for a security system on a house I no longer own. This, unfortunately, is also something Vivint does not care about. Same rules still apply, either pay out your contract in full or keep paying until your contract is up. It’s without a doubt the worst customer service I have ever received, and I would never recommend it to anyone.
    Read More

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Our Score
6.7
User Score
1.5
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
238

Number of Reviews

User reviews here on BHSC
2,033

Overall Score

Based on ranking criteria
6.7 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10