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Reviews for Vivint | 2019 Home Security Company Reviews
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Reviews for Vivint | 2019 Home Security Company Reviews

Vivint

Offers home security and smart home automations. Purchase via phone or in person only. Customer reviews rate Vivint 1.5 out of 10 for poor customer service: (read reviews)

Our Score
5.2
User Score
1.4

Call For Quote  855-510-5172

Our Score
5.2
User Score
1.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-49.99

Install & Equipment Fee

$500-1800

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

$99

Number of Reviews

2,357

This Review is maintained by Chase Sagum

Review Last Updated: October 16, 2019

Vivint Smart Home offers home security, security cameras, and home automation devices for residential homes. Right now, the company has no activation fee. However, if you opt to finance your equipment, you’re locked into a 5-year contract with high monthly fees. Check out Vivint Reviews Below to see what customers are saying about the security provider and post your own review of Vivint.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#52
Reviews for Vivint | 2019 Home Security Company Reviews

1.4
$39.99-49.99
$500-1800

Pros

Vivint Smart Home Automation Features

One of the ways Vivint is trying to separate from the competition is by positioning themselves as more of a ‘home automation’ solution. Customers can use either Vivint’s SkyControl Panel or Google Home as a hub to control and communicate with all their smart home devices. The great thing about the SkyControl Panel is that it uses two-way audio to communicate with Vivint’s monitoring team, so customers have instant access to support.

To control smart devices remotely, homeowners can use the Vivint Smart Home app. Vivint’s app is highly rated in the Apple app store (4.6/5) and Google Play (4.5/5). With the app, you can control and see the following:

  • Arm and disarm home security
  • Lock and unlock your front door
  • Check the status of your window and door locks
  • Open garage door
  • View live feed on doorbell camera
  • Use two-way audio with doorbell camera
  • View live feed on indoor and outdoor camera
  • Turn lights on, off, and dim
  • Adjust smart thermostat
  • View smoke detectors

Vivint’s home automation system is compatible with common smart home hubs, such as Amazon Echo, Google Home, and Amazon Alexa. For environment controls, Vivint sells both the Element Thermostat and Nest Thermostat. For lighting, Vivint integrates with Philips Hue – LED bulbs that you can control the brightness levels of with your voice or mobile app.

Month-to-Month Contract Option

If you purchase all of your equipment upfront from Vivint, you can be on a month-to-month monitoring contract with them, meaning you can cancel at any time. Without purchasing equipment upfront, Vivint locks customers into a 5-year contract. This month-to-month contract is a great option for those who want to own their equipment immediately, which will cost anywhere from $500 to $1800, depending on what equipment you want to purchase.

Cons

Costly Equipment + High Monthly Monitoring

Vivint’s 24/7 monitoring packages start at $39.99 per month and go up to $49.99/month for video monitoring. This is a bit higher than other leading industry providers, considering equipment needs to be purchased separately. Specifically, their lowest plan is priced considerably higher than other industry-leading providers and their respective lower plans.

The table below compares home security systems from Vivint, Protect America, and Frontpoint. The two big differences you’ll notice between Vivint and Protect America is 1) upfront costs and 2) customer satisfaction. Protect America doesn’t have any upfront fees, Frontpoint has low upfront fees, and Vivint has high upfront fees. Next, Protect America customers rate them an average of 8 out of 10, while Vivint customers rate the company an average of 1 out of 10. Another point worth mentioning is Vivint’s 5-year contract vs a 3-year contract from the compared companies.

  Vivint Protect America Frontpoint
Equipment Upfront $500 - $1800 $0 $69 - $833
Basic Alarm Monitoring $29.99 $19.99 - $41.99 $34.99
Video Monitoring $49.99 $24.99 - $49.99 $49.99
Contract 5-year 3-year 3-year
Installation Professional; $50 - $200 DIY DIY
Customer Rating 1/10 8/10 7/10

Undisclosed Pricing

Another point worth mentioning is that Vivint doesn’t display their package or individual equipment pricing on their website. Instead, the company relies on door-to-door salesmen to advertise technology and pricing. In order to sign up with Vivint or get an estimate, you’ll either need to talk to a salesman in person or speak to customer service reps. In our section below on negative Vivint security reviews, note that the door-to-door salesmen sometimes have high-pressure sales tactics, don’t fully explain the contract, and make some homeowners feel like they have to make an instant decision.

5-Year Contract

Vivint provides equipment free of charge, with one major caveat. You’re basically signing a 5-year (60-month) home security contract. And these contracts aren’t too forgiving for those who want to cancel their home security or are moving. A customer is expected to pay the remaining balance of their contract in the event that they try to cancel early.

Vivint has professional installation service- there is no option for DIY installation – which some people prefer. The company charges $50-$200 for this professional installer.

Negative Vivint Reviews

There are many negative Vivint reviews from customers on our site and the majority of them touch on poor customer service and the long contract that ranges from difficult to impossible to get out of. Common themes among these customer service reviews include:

  • Deceptive sales tactics
  • Poor service
  • Poor billing practices
  • Slow technician response time

You may be wondering why there are so many negative reviews of the Vivint alarm on BestHomeSecurityCompanys.com, when other review sites rate them high and have positive reviews. Unlike other review sites, we do not allow companies to pay to remove reviews, nor do we filter out reviews just to boost or lower a company’s overall score. We have received over 1,500 negative reviews here on this website regarding Vivint from real customers.

Compare Reviews to Protect America

Our Recommendation

Vivint is a well-known home security company that does not charge for its devices upfront. The smartphone mobile app allows you to control your home security systems and smart home devices from wherever you are. However, with a 5-year contract and high monthly monitoring rates, Vivint’s home security systems may be too expensive. Most importantly, we recommend choosing a company with better customer reviews. There are also more affordable home security companies that don’t tie you down with long contracts and have a deeper history of high-level customer service. 


Vivint Home Security and Smart Home Packages

Vivint has various home security solutions (24/7 professional monitoring) with a variety of equipment available. If you use their monitoring services, you will be personally alerted via the Vivint Smart Home app, and if your alarm goes off, their customer service reps will call you and assess your situation before dispatching emergency personnel.

How Much Does Vivint Cost?

Vivint offers three home monitoring packages: one for home security, one for home security and locks, and one for video monitoring. The prices listed below are for monitoring only. You can purchase your equipment upright at cost, or you can finance your equipment for an additional $5 to $30 per month, depending on how much equipment you want.

Smart Protect: $29.99/month

  • SkyControl Panel (smart hub)
  • Vivint Smart Home mobile app
  • Alarm – burglary detection
  • Door / window sensor
  • Motion sensor
  • Glass break sensor
  • Smoke / fire sensor
  • Carbon monoxide sensor
  • Flood / water sensor

Smart Protect + Control: $39.99/month

  • Monitors equipment in the Smart Protect package
  • Smart door lock
  • Smart garage door control

Smart Complete: $44.99-49.99/month

  • Monitors equipment in the Smart Protect + Control package
  • Vivint Doorbell Camera: HD camera, 180-degree view, night vision, two-way audio, live streaming, custom push notifications, and visitor detection.
  • Vivint Outdoor Camera Pro: 1080p video and HD zoom, 140-degree view, night vision, two-way communication, detects threats, and sends notifications to your phone.
  • Vivint Ping indoor camera: HD wide-angle lens, two-way communication, infrared night vision, one-touch calling, and custom mobile notifications.

If you purchase a video monitoring subscription from Vivint, you can have 30 days of cloud storage for up to four cameras (doorbell camera, outdoor and indoor camera. Add another camera for additional costs. The 30-days includes 24/7 camera footage stored to the Vivint Smart Drive (1TB).

Car Guard

  • Car maintenance reminders
  • Location tracking
  • Tamper alert
  • Sync with your home automation or home security system

How Do I Cancel Vivint?

To cancel your monitoring contract with Vivint, you will need to send in a written request that includes your name, address, and account number. If you are in a 5-year contract with Vivint, you will have to pay the entire balance of your contract when you cancel. Make sure to cancel within the window the company gives you. Customers who have tried to cancel even a couple of hours outside of their cancellation window have been denied.

How Long is Vivint’s Contract?

When you do not purchase equipment upfront, you will need to sign a 5-year contract with them. If you want to purchase all of your equipment upfront, you can be on a month-to-month contract. Don’t want to pay for equipment upfront or be locked into a 5-year contract? Check out Protect America.

Does Vivint Offer Solar?

Yes, Vivint Solar operates separately from Vivint Smart Home. Customers may be able to integrate their solar panels with their Vivint Smart Home and manage all from one hub.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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  1. User Score
    0
    August 9th, 2019 Dallas, TX
    3 people found this review helpful!
    Prior to selling our house I spoke to Vivint and asked them that if I pay off all the equipment and leave it for the new owner and cancel my service would I be charged anything extra. They stated that if I pay it all off I would not be charged for not giving 30 days notice. I paid off the equipment and the new owner took it and started their own account. After paying it off Vivint required me to email them a cancelation request and proof of paying off the equipment. After doing this they still charged me a month of service. After 5-6 phone calls with the same exact speech from their reps every time, “your refund has been processed and you should have it in 72hrs” I still have not received my refund and it has been 6 weeks! I don’t even care about the money, it’s about how many other people are they taking advantage of if they do not check their charges and fight for what is right! I won’t even get into all the issues I had with their crappy equipment, customer service, and especially their installation when they drilled 4 holes threw my roof that I had to repair!
    Read More
  2. User Score
    0
    August 8th, 2019 Ann Arbor, MI
    2 people found this review helpful!
    My whole expereince with Vivint has been a nightmare. At the end of my contract I was automatically renewed without consent. When I moved into my new home I was informed by a Vivint rep that if I updated my equipment I would no longer be in a contract but would be on a month to month basis. I did this so I could get out of the contract. I recently changed providers and paid off my equipment, which was at a higher amount than what Vivint had originally quoted. I paid it off so I could get out of Vivint. I have since been told that I am still in a contract for 60 months and the only way to cancel is to pay off the contract. I told Vivint no and am taking this matter to the Oregon Attorney General. I noticed that Vivint has had 4,430 complaints over the last 3 years, an F rating with the BBB and 5 states have filed lawsuits over deceptive advertising and other issues. One lawsuit even mentioned that people were told that if they upgraded they would be on a month to month. Vivint is a scam and I don’t know why Vivint is still in business. Consumers be ware, DO NOT SIGN UP WITH VIVINT. YOU WILL BE LOCKED IN FOREVER>
    Read More
  3. User Score
    0
    August 7th, 2019
    1 people found this review helpful!
    Sold home and buyer said they will take over contract with 15 months left on agreement. New owners called to take over agreement that I was told was possible, but were told system is outdated and requires new agreement. I called Vivinit to find out why I’m stuck with agreement for. “Outdated Equipment “ and was told it’s not outdated and I’ll have to pay the remainder of contract or 15 more months. We aren’t buying a new home and can’t use the equipment, but they won’t release me or allow new owner to take over remainder of contract.

    Don’t believe when they say the agreement I’d transferable to new owners. They don’t care about anything but the monthly billing for all remaining months of agreement.

    Read More
  4. User Score
    0
    August 6th, 2019
    2 people found this review helpful!
    I had Vivint for 7 years and moved about half way through my first contract so they installed new equipment in my new house. But then I had a camera and a door lock that wasn’t working. I called and emailed and got no response from the company. I tried for about a month and still nothing. When I called to cancel my contract they told me I had to wait to the end of it otherwise pay the balance. I said there should be a discount because my equipment wasn’t working. Oh you should have contacted us they told me!!!! I did and got nowhere that why I’m canceling. I waited another month before I could cancel. Little did they neglect to tell me on the first call was if I had cancelled then(which I tried and the lady said i couldn’t) I might have saved myself a payment. But they took my last payment a month later after I had cancelled. This company is not about customer service. They want to lock you into a contract and leave with your monthly payments so you get nothing in return. I wouldn’t recommend this company to my worst enemy
    Read More
  5. User Score
    0
    August 6th, 2019 Rancho Cordova, CA
    2 people found this review helpful!
    If you plan on using this for only a specified amount of time, I would highly suggest using another company. I installed these cameras to look after my mother in her home and after she passed they made it virtually impossible for me to cancel, even asking me to send a death certificate to prove that she passed in order to process a refund. It was completely outrageous and to top it off, the cameras are not able to be used outside of their service, rendering them completely useless. I would not recommend at all, and was charged for over 5 months after canceling. I had to call and fax over 12 times just to get a cancelation 6 months after my initial cancelation forms. Would give negative stars if I could.
    Read More
  6. User Score
    0
    August 3rd, 2019 Birmingham, AL
    1 people found this review helpful!
    Worst alarm company ever. For three years we have had nothing but problems and they will never send anyone out. Paid enormous amount of money to install cameras and when I tell you that the service is bad I mean it! Please please stay away from this company.
    Read More
  7. User Score
    6
    August 2nd, 2019
    1 people found this review helpful!
    My house has been with Vivint for at least a year. the devices blow thourgh batteries like nobody business. My other issues have to be resetting every few days because signal drops. And now we have to change the batteries on the motion sensor in our living room and it uses batteries I’ve never seen before.
    Read More
  8. User Score
    0
    August 2nd, 2019
    1 people found this review helpful!
    I am so frustrated with this product! The cameras and doorbell are offline more often then they are online. Several times we’ve found someone thinking they were ringing our doorbell but given it was offline there was no chime. Of course the one time someone swiped something from our porch the camera was offline. Vivint customer service was actually good about coming out (five times) to take a look at the system and problem solve. Boosters were added, cameras were hardwired, we upgraded our modem and router…same results. All the while we were paying $50 a month to have the service monitored. They never offered to discount the fee. What REALLY stinks is that the equipment is not interchangeable with other home monitoring services. I would STRONGLY discourage anyone from going with VIVINT.
    Read More
  9. User Score
    0
    August 2nd, 2019
    1 people found this review helpful!
    Customer service is the worst We have faulty equipment they don’t want to come out and fix it I want to charge you to come out and fix their equipment bad customer service buyer beware the alarm systems are not worth it
    Read More
  10. User Score
    0
    August 2nd, 2019 Boise, ID
    2 people found this review helpful!
    This is a TERRIBLE company!! We purchased a home that has a Vivint thermostat controller (sellers took the rest of the home security system with them). I called Vivint to find out how to adjust the schedule/programming/temp controls. They told me that unless I purchased a FULL alarm package for the home then they WOULD NOT allow me access to the panel to control the system!!!!! IF they supported their products then I would have considered purchasing more.
    Read More
  11. User Score
    0
    August 1st, 2019
    2 people found this review helpful!
    Vivint is useless and a waste of money. We have a home in the city and a home at the lake. They have both systems so messed up that I just got an alarm email for our garage in the city and a phone call for the alarm being at the garage at the lake. Nobody can tell me which alarm it really is because They don’t even have the verbal passcodes for these two systems wrong. We have spent countless hours on the phone, over email and with technicians in our home over months trying to rectify Vivint’s mix up with no success. They talk to us like we are the idiots and do not know where we live. DO NOT GO WITH THIS USELESS ALARM SYSTEM.

    Sharon Smith

    Read More
  12. User Score
    3
    July 31st, 2019
    1 people found this review helpful!
    I really felt pressured to buy this system. I was told someone would come out to evaluate my security needs but he turned out to be the installer. After spending quite a while on the phone I let them install a basic system and paid upfront. It’s been a year and monitoring has gone up $5/month to $45. It’s too much for my needs and now I own a panel that I can’t monitor remotely. Should have looked into it more before I bought this but at least I’m not stuck with it for 5 years.
    Read More
  13. User Score
    0
    July 31st, 2019 Louisville, KY
    5 people found this review helpful!
    From day 1- a pushy salesperson who asked personal questions about if I lived in my home alone to where I worked. A Tech then shows up to do the installation and is still walking around my home at 11pm at night unscrewing my door knobs. He put an unnecessary hole in my new home wall, walked around aimlessly, then couldn’t finish the installation, promised to come back the next day and then couldn’t, came back eventually and wanted to put more holes in my wall (that was never the understanding of what was going to happen) I literally was so worked up about all the walking up and down the stairs and moving around aimlessly. Customer service is a complete joke and worthless on all points. I wish to God I had never allowed this company in my home. This is been a nightmare that I would rather do without living.
    Read More
  14. User Score
    0
    July 30th, 2019
    5 people found this review helpful!
    Terrible customer service. They don’t care about the customer at all. I was called man multiple times during my last call and had to ask for everything very specifically because they didn’t offer any service at all.
    Never follow up when they say they will.
    Never follow through with promises without a fight and aren’t worth anyone time or money.
    If you want to be taken advantage of for 100 bucks a month and treated like crap, there’s always tinder.
    Read More
  15. User Score
    0
    July 30th, 2019
    4 people found this review helpful!
    Things the salesman lied about:
    -No upfront costs only a monthly service fee
    -7-day trial period
    -Products have built in 4G connectivity

    Here is the truth:
    -They charge $1300 up front
    -The trial period is a 3-day trial period
    -Products draw on your home wifi

    If you contact customer service they will be extremely rude and will not help you and make the cancellation process extremely lengthy and difficult. Please do not sign anything with this company

    Read More
  16. User Score
    0
    July 30th, 2019 Bronx, NY
    3 people found this review helpful!
    From the start I began having problems. i.e 1/2019. up to this very day 7.30.2019 the service is extremely poor. There are sporadic days when I am able to view some activity. Not a reliable system. It is garbage. I am tired calling for help. I was never provided a copy of the contract even with multiple requests. And vivint would not let out of this contract, Even with such poor performance. How are they allowed to continue in business?. This is TERRIBLE. Worse service provider ever.
    Read More
  17. User Score
    1
    July 29th, 2019 Pomona, CA
    4 people found this review helpful!
    First of all the installation was a nightmare. The installer didn’t turn the power off and shocked himself. He also put holes in the walls. He didn’t put the cover plate on level and when I said something he said it doesn’t need to be level, uhm yes it does. He also managed to turn the furnace off creating all kinds of confusion as to why the heat wasn’t working. The salesman told us he would give us the first three months free because of the hassle. We never got those 3 months free, Vivent customer service said they can’t honor those sorts of promises. The system itself is spotty, the garage door has never worked. The video works sometimes but the door chime rarely works. Customer service is useless. We pulled the thermostat plate off to replace it and low and behold there is a huge hole in the wall where the installer broke the drywall. The hole is the size of a lemon. The vivent thermostat plate just covered it. What a joke! Let the patching begin. The whole experience has not been good. I would never recommend this service to anyone. It’s total crap and the customer service is worse. Go with someone else. Vivent is a nightmare and total waste of money!!
    Read More
  18. User Score
    1
    July 29th, 2019
    5 people found this review helpful!
    From a customer service stand point they always blame things on your network its NEVER their hardware. and if you door bell breaks or falls off they blame you, 2nd : there is No transparency, i am on a month to month monitoring at 49.00 which we dont use. i asked about cancelling , and it seems the app use is tied to the monitoring, (if course i was never told that during the shoddy sales tactic, also if i want to do areneal ( 2 yr agreement ) they will knock 15.00 a month off right way, WTF , so you have that much headroom of profits , sleezy, the system is decent, but everything else is about THEM NOT THE CUSTOMER, its like talking to a bad used car salesman, and they really are all about 28 yrs old. No cluse probably most of them its their 1st job. ….this company sucks to deal with. !!! period
    Read More
  19. User Score
    0
    July 28th, 2019
    4 people found this review helpful!
    Was approved by sales person who woke me up out of my sleep and talked me into buying a alarm system to find out everything she told me was a lie and I was billed for $1200 dollars when I was told that I would be paying monthly on a two year contract for $39.99 monthly and I called customer services and they did nothing to make things right
    Read More
  20. User Score
    1
    July 28th, 2019 West Monroe, LA
    4 people found this review helpful!
    I would NOT recommend Vivint! Salesmen are very misleading about cancellations and service! I was told I could cancel monitoring any time and just keep paying for equipment. I was not told I had to pay for equipment in full to cancel! Also, you do NOT have phone access any longer once ministering service is cancelled! Plus, equipment is a little pricy!
    Read More

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Our Score
5.2
User Score
1.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99-49.99

Install & Equipment Fee

$500-1800

Contract Length

60 Months

Cancellation Policy

Undisclosed

System Relocation Fee

$99

Number of Reviews

2,357
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431