Vivint

Vivint

9.4

Our Score

9.5

User Score

Vivint Smart Home offers home security, security cameras, and home automation devices for residential homes. The company does not charge an upfront fee for setting up your home security system — this is a rare luxury in the home security industry. Vivint also offers a month-to-month contract option for customers who decide to purchase their equipment upfront.

Additionally, looking at five different review websites, Vivint has the highest aggregate score across all five sites. This makes Vivint the #1 home security company.

We highly recommend you contact Vivint Smart Home to see what they can offer you.

Go to Vivint Smart Home's Site

Pros

  • Vivint Smart Home Automation Features
  • Month-to-Month Contract Options
  • No Upfront Fee
  • Cancellation Policy

Vivint Smart Home Automation Features

One of the ways Vivint is trying to separate from the competition is by positioning themselves as more of a 'home automation' solution. Customers can use either Vivint's SkyControl Panel or Google Home as a hub to control and communicate with all their smart home devices. The great thing about the SkyControl Panel is that it uses two-way audio to communicate with Vivint's monitoring team, so customers have instant access to support.

To control smart devices remotely, homeowners can use the Vivint Smart Home app. Vivint's app is highly rated in the Apple app store (4.6/5) and Google Play (4.5/5). With the app, you can control and see the following:

  • Arm and disarm home security
  • Lock and unlock your front door
  • Check the status of your window and door locks
  • Open garage door
  • View live feed on doorbell camera
  • Use two-way audio with doorbell camera
  • View live feed on indoor and outdoor camera
  • Turn lights on, off, and dim
  • Adjust smart thermostat
  • View smoke detectors

Vivint's home automation system is compatible with common smart home hubs, such as Amazon Echo, Google Home, and Amazon Alexa. For environment controls, Vivint sells both the Element Thermostat and Nest Thermostat.

For lighting, Vivint integrates with Philips Hue - LED bulbs that you can control the brightness levels of with your voice or mobile app.

Month-to-Month Contract Option

If you purchase all of your equipment upfront from Vivint, you can be on a month-to-month monitoring contract with them, meaning you can cancel at any time. Without purchasing equipment upfront, Vivint locks customers into a 5-year contract.

This month-to-month contract is a great option for those who want to own their equipment immediately, which will cost anywhere from $500 to $1800, depending on what equipment you want to purchase.

No Upfront Fees

One of the best parts of Vivint Smart Home's pricing packages is that if you decide you don't want to purchase all of your equipment upfront you can opt out. The downside to choosing no upfront fees is that you must then sign a 5-year contract with Vivint.

Many customers have preferred to purchase their equipment upfront and have the month-to-month contract option.

Cancellation Policy

Another upside to Vivint's 'month-to-month contract' option is that it means you can cancel anytime without having to pay the full balance of your remaining contract.

Issues with cancellation and termination fees are by far the most complained about aspect from customers. So a company like Vivint that offers a way out of contracts without financial repurcussions is one that deserves your trust.

Cons

  • Costly Equipment
  • Undisclosed Pricing

Costly Equipment

Vivint's 24/7 monitoring packages start at $29.99 per month and go up to $49.99/month for video monitoring.

This price is just about average among industry security providers, considering equipment needs to be purchased separately.

Undisclosed Pricing

Another point worth mentioning is that Vivint doesn't display their package or individual equipment pricing on their website.

Instead, the company relies on door-to-door salesmen to advertise technology and pricing.

In order to sign up with Vivint or get an estimate, you'll either need to talk to a salesman in person or speak to customer service reps.

Our Recommendation

Vivint is one of the most well-known home security companies that does not charge for its devices upfront and offers a month-to-month contract option.

The smartphone mobile app allows you to control your home security systems and smart home devices from wherever you are.

We highly recommend Vivint Smart Home if you value month-to-month contracts and affordable pricing. Though it is not the cheapest home security company in the industry (its prices are pretty average), we believe that it does offer the highest value.

That's why we've named Vivint Smart Home the #1 Home Security Company in the industry.

Go to Vivint Smart Home's Site


Vivint Smart Home Customer Reviews

Vivint Smart Home has received 4 stars out of 5 with over 3,500 reviews. The company's responsiveness to concerns and complaints remains its defining quality when it comes to customer service. When customers have complaints, Vivint ensures that concerns are met.

However, as is shown below, customers are satisfied with the company's home security system and response times. Customers mainly applaud Vivint's professionalism when contacting customer service representatives and also mention the quality of their alarm systems.

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Vivint Home Security and Smart Home Packages

Vivint has various home security solutions (24/7 professional monitoring) with a variety of equipment available.

If you use their monitoring services, you will be personally alerted via the Vivint Smart Home app, and if your alarm goes off, their customer service reps will call you and assess your situation before dispatching emergency personnel.

How Much Does Vivint Cost?

Vivint Home Security's equipment costs anywhere between $599 to $1,789+. The company also offers three home monitoring packages: one for home security, one for home security and locks, and one for video monitoring.

The prices listed below are for monitoring only. You can purchase your equipment upright at cost, or you can finance your equipment for an additional $5 to $30 per month, depending on how much equipment you want.

Smart Protect: $29.99/month

  • SkyControl Panel (smart hub)
  • Vivint Smart Home mobile app
  • Alarm - burglary detection
  • Door / window sensor
  • Motion sensor
  • Glass break sensor
  • Smoke / fire sensor
  • Carbon monoxide sensor
  • Flood / water sensor

Smart Protect + Control: $39.99/month

  • Monitors equipment in the Smart Protect package
  • Smart door lock
  • Smart garage door control

Smart Complete: $44.99-49.99/month

  • Monitors equipment in the Smart Protect + Control package
  • Vivint Doorbell Camera: HD camera, 180-degree view, night vision, two-way audio, live streaming, custom push notifications, and visitor detection.
  • Vivint Outdoor Camera Pro: 1080p video and HD zoom, 140-degree view, night vision, two-way communication, detects threats, and sends notifications to your phone.
  • Vivint Ping indoor camera: HD wide-angle lens, two-way communication, infrared night vision, one-touch calling, and custom mobile notifications.

If you purchase a video monitoring subscription from Vivint, you can have 30 days of cloud storage for up to four cameras (doorbell camera, outdoor and indoor camera. Add another camera for additional costs. The 30-days includes 24/7 camera footage stored to the Vivint Smart Drive (1TB).

Car Guard

  • Car maintenance reminders
  • Location tracking
  • Tamper alert
  • Sync with your home automation or home security system

How Do I Cancel Vivint?

To cancel your monitoring contract with Vivint, you will need to send in a written request that includes your name, address, and account number.

If you have a month-to-month contract with Vivint, you won't need to pay any cancellation fee at all.

However, if you are in a 5-year contract with Vivint, you will have to pay the entire balance of your contract when you cancel. Make sure to cancel within the window the company gives you. Customers who have tried to cancel even a couple of hours outside of their cancellation window have been denied.

How Long is Vivint's Contract?

When you do not purchase equipment upfront, you will need to sign a 5-year contract with them. If you want to purchase all of your equipment upfront, you can be on a month-to-month contract.

Does Vivint Offer Solar?

Yes, Vivint Solar operates separately from Vivint Smart Home. Customers may be able to integrate their solar panels with their Vivint Smart Home and manage all from one hub.

Go to Vivint Smart Home's Site

Ratings Breakdown
Monthly Monitoring Fee $29.99-$49.99
Install & Equipment Fee $500-$1800
Contract Length Month-to-Month
Cancellation Policy No Fee w/ Month-to-Month
System Relocation Fee $99
Review Last Updated: June 23, 2020

Expert Reviews

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