Vivint

Vivint

5.9

Our Score

1.4

User Score

Vivint Smart Home offers home security, security cameras, and home automation devices for residential homes. Right now, the company has no activation fee. However, if you opt to finance your equipment, you're locked into a 5-year contract with high monthly fees.

Because Vivint has received an abundance of negative customer reviews, we recommend you compare Vivint to the best home security companies in the industry.

Pros

Vivint Smart Home Automation Features

One of the ways Vivint is trying to separate from the competition is by positioning themselves as more of a 'home automation' solution. Customers can use either Vivint's SkyControl Panel or Google Home as a hub to control and communicate with all their smart home devices. The great thing about the SkyControl Panel is that it uses two-way audio to communicate with Vivint's monitoring team, so customers have instant access to support.

To control smart devices remotely, homeowners can use the Vivint Smart Home app. Vivint's app is highly rated in the Apple app store (4.6/5) and Google Play (4.5/5). With the app, you can control and see the following:

  • Arm and disarm home security
  • Lock and unlock your front door
  • Check the status of your window and door locks
  • Open garage door
  • View live feed on doorbell camera
  • Use two-way audio with doorbell camera
  • View live feed on indoor and outdoor camera
  • Turn lights on, off, and dim
  • Adjust smart thermostat
  • View smoke detectors

Vivint's home automation system is compatible with common smart home hubs, such as Amazon Echo, Google Home, and Amazon Alexa. For environment controls, Vivint sells both the Element Thermostat and Nest Thermostat. For lighting, Vivint integrates with Philips Hue - LED bulbs that you can control the brightness levels of with your voice or mobile app.

Month-to-Month Contract Option

If you purchase all of your equipment upfront from Vivint, you can be on a month-to-month monitoring contract with them, meaning you can cancel at any time. Without purchasing equipment upfront, Vivint locks customers into a 5-year contract. This month-to-month contract is a great option for those who want to own their equipment immediately, which will cost anywhere from $500 to $1800, depending on what equipment you want to purchase.

Cons

Costly Equipment + High Monthly Monitoring

Vivint's 24/7 monitoring packages start at $39.99 per month and go up to $49.99/month for video monitoring. This is a bit higher than other leading industry providers, considering equipment needs to be purchased separately. Specifically, their lowest plan is priced considerably higher than other industry-leading providers and their respective lower plans.

The table below compares home security systems from Vivint, Protect America, and Frontpoint. The two big differences you'll notice between Vivint and Protect America is 1) upfront costs and 2) customer satisfaction. Protect America doesn't have any upfront fees, Frontpoint has low upfront fees, and Vivint has high upfront fees. Next, Protect America customers rate them an average of 8 out of 10, while Vivint customers rate the company an average of 1 out of 10. Another point worth mentioning is Vivint's 5-year contract vs a 3-year contract from the compared companies.

Undisclosed Pricing

Another point worth mentioning is that Vivint doesn't display their package or individual equipment pricing on their website. Instead, the company relies on door-to-door salesmen to advertise technology and pricing. In order to sign up with Vivint or get an estimate, you'll either need to talk to a salesman in person or speak to customer service reps. In our section below on negative Vivint security reviews, note that the door-to-door salesmen sometimes have high-pressure sales tactics, don't fully explain the contract, and make some homeowners feel like they have to make an instant decision.

5-Year Contract

Vivint provides equipment free of charge, with one major caveat. You're basically signing a 5-year (60-month) home security contract. And these contracts aren't too forgiving for those who want to cancel their home security or are moving. A customer is expected to pay the remaining balance of their contract in the event that they try to cancel early.

Vivint has professional installation service- there is no option for DIY installation - which some people prefer. The company charges $50-$200 for this professional installer.

Negative Vivint Reviews

There are many negative Vivint reviews from customers on our site and the majority of them touch on poor customer service and the long contract that ranges from difficult to impossible to get out of. Common themes among these customer service reviews include:

  • Deceptive sales tactics
  • Poor service
  • Poor billing practices
  • Slow technician response time

You may be wondering why there are so many negative reviews of the Vivint alarm on BestHomeSecurityCompanys.com, when other review sites rate them high and have positive reviews. Unlike other review sites, we do not allow companies to pay to remove reviews, nor do we filter out reviews just to boost or lower a company's overall score. We have received over 1,500 negative reviews here on this website regarding Vivint from real customers.

Compare Reviews to Protect America

Our Recommendation

Vivint is a well-known home security company that does not charge for its devices upfront. The smartphone mobile app allows you to control your home security systems and smart home devices from wherever you are. However, with a 5-year contract and high monthly monitoring rates, Vivint's home security systems may be too expensive. Most importantly, we recommend choosing a company with better customer reviews. There are also more affordable home security companies that don't tie you down with long contracts and have a deeper history of high-level customer service. 


Vivint Home Security and Smart Home Packages

Vivint has various home security solutions (24/7 professional monitoring) with a variety of equipment available. If you use their monitoring services, you will be personally alerted via the Vivint Smart Home app, and if your alarm goes off, their customer service reps will call you and assess your situation before dispatching emergency personnel.

How Much Does Vivint Cost?

Vivint offers three home monitoring packages: one for home security, one for home security and locks, and one for video monitoring. The prices listed below are for monitoring only. You can purchase your equipment upright at cost, or you can finance your equipment for an additional $5 to $30 per month, depending on how much equipment you want.

Smart Protect: $29.99/month

  • SkyControl Panel (smart hub)
  • Vivint Smart Home mobile app
  • Alarm - burglary detection
  • Door / window sensor
  • Motion sensor
  • Glass break sensor
  • Smoke / fire sensor
  • Carbon monoxide sensor
  • Flood / water sensor

Smart Protect + Control: $39.99/month

  • Monitors equipment in the Smart Protect package
  • Smart door lock
  • Smart garage door control

Smart Complete: $44.99-49.99/month

  • Monitors equipment in the Smart Protect + Control package
  • Vivint Doorbell Camera: HD camera, 180-degree view, night vision, two-way audio, live streaming, custom push notifications, and visitor detection.
  • Vivint Outdoor Camera Pro: 1080p video and HD zoom, 140-degree view, night vision, two-way communication, detects threats, and sends notifications to your phone.
  • Vivint Ping indoor camera: HD wide-angle lens, two-way communication, infrared night vision, one-touch calling, and custom mobile notifications.

If you purchase a video monitoring subscription from Vivint, you can have 30 days of cloud storage for up to four cameras (doorbell camera, outdoor and indoor camera. Add another camera for additional costs. The 30-days includes 24/7 camera footage stored to the Vivint Smart Drive (1TB).

Car Guard

  • Car maintenance reminders
  • Location tracking
  • Tamper alert
  • Sync with your home automation or home security system

How Do I Cancel Vivint?

To cancel your monitoring contract with Vivint, you will need to send in a written request that includes your name, address, and account number. If you are in a 5-year contract with Vivint, you will have to pay the entire balance of your contract when you cancel. Make sure to cancel within the window the company gives you. Customers who have tried to cancel even a couple of hours outside of their cancellation window have been denied.

How Long is Vivint's Contract?

When you do not purchase equipment upfront, you will need to sign a 5-year contract with them. If you want to purchase all of your equipment upfront, you can be on a month-to-month contract. Don't want to pay for equipment upfront or be locked into a 5-year contract? Check out Protect America.

Does Vivint Offer Solar?

Yes, Vivint Solar operates separately from Vivint Smart Home. Customers may be able to integrate their solar panels with their Vivint Smart Home and manage all from one hub.

Ratings Breakdown
Monthly Monitoring Fee $39.99-$49.99
Install & Equipment Fee $500-$1800
Contract Length 60 Months
Cancellation Policy Undisclosed
System Relocation Fee $99
Number of Reviews 2,480
Review Last Updated: March 27, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

2,480 Vivint Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

1

Score

Craig

Sep 13, 2014

I was lied to from the moment the salesmen said hello to me on the telephone. I had a previous system in the house I just purchased and they never tested the lines. They arrive to do the install and everything that was supposed to be done and that I was assured would be done was told to me that it could not be done. I called VIVINT while the installer was their and they just tried to offer me more equipment for their screw ups. After the install was finished the installer said he was all done but could not alarm to of the back bedrooms because he could not find the wires. I asked to to take his equipment out NOW and get out of my house please. He looked at me in amazement. DO NOT TRUST THESE SALES PEOPLE AS THEY WILL YES YOU TO DEATH.

10

Score

Roy McAlister Stratford, TX

Sep 13, 2014

I like it. Have always been able to help me.

3

Score

robert Broken Arrow, OK

Sep 12, 2014

Extended contract 2 more years when I put the alarm in test mode foe 3 months and only had 4 months on the original contract. The alarm has had no power for 2 months and the battery is dead but they still charge me and will not cancel my contract. It is a good system to bad it is run by a corrupt company.

0

Score

eric El Paso, TX

Sep 12, 2014

Worst cust service EVER!!!!!! I HATE VIVINT

2

Score

johnson Elk Grove, CA

Sep 12, 2014

I really did like the system, although I did go back to ADT. The thing about the Vivint system is I had problems with it everyday. Everything looked really nice. I love the mobile app, but it just doesn't work that well as a security system. If somebody was to come in my house within the minute the alarm is going to go off, all they need to do is take that panel off the wall and there is no alarm. The system thinks you shut it off within the minute before the alarm goes off. Nothing is hardwired. The installer shows up in their own vehicle and they don't carry ladders, they had to use mine. I canceled within the three days so I wouldn't be stuck in that long contract, which is another thing that people need to know if you live in the state of California. I really wanted this system because of the looks of everything it looks a lot nicer than my ADT, but with my ADT I feel safe and it works I have no problems with my ADT system. I just didn't feel safe the system needs a lot of work and the installers should show up in a company vehicle with ladders and everything they need to do a install properly and hard wire the system for the main panel. It's a shame for this company not to have better leadership to understand to get vehicles for the installers to put out the money to have them show up like a professional team and do the install and they would gain so much if they would do that. Don't have these young guys and girls walking around neighborhoods doing installs at 1:00 in the morning and trying to choose a system as fast as they can so they get the sale. These are people's homes and if you did this right, this company would be great but they keep trying to get things done so fast and they're losing. If they did it right they would keep gaining and gaining and gaining on customers. Buy your installers company vehicles and do this right, don't just make them drive their own car. Most of this stuff is just common sense and it's a shame they don't get it because the equipment really looks nice but it needs to work nice to really protect homes and businesses. I'm under a new contract with ADT.

0

Score

Disgusted Draper, UT

Sep 11, 2014

To any possible future customers - PLEASE really think about t before you sign a contract with this company! They are pushy and fast talkers, worse than any car salesman I have seen. Once they have you locked into a contract they could not give 2 hoots about you. As soon as I can I am switching to another company that has NO CONTRACT. If they had truly great things to offer, they would not have to force you to stick around! Oh and by the way. Go on Amazon with the part #'s of what they are installing. I found one thing that they are charging $120 for that you can get for $23.99, and another that they charge $60 for that is $14.99. That is a 400% mark-up.

10

Score

hannah Murrieta, CA

Sep 11, 2014

Contacted them and they were up front with the quote and everything...very friendly and professional....answered all my questions too...I will post again once install is complete

0

Score

Michelle

Sep 10, 2014

Worst company ever!!!! They are theifves!!! I sold my home and they still want me to pay them for the equipment that's in the home I sold and the new owner is using it !! Really ??????

0

Score

Jason Barberton, OH

Sep 8, 2014

WORST HOME SECURITY COMPANY EVER!!! I signed up for Vivint and the next day I canceled to go back to ADT. 2 weeks later they auto drafted $200 from my checking account with no authorization. 5 weeks later I finally got a check and it bounced for insuficient funds, and I was charged for that too...my bank charged me for a returned check. 6 weeks later I'm still trying to get reimbursed. If you ever see these salesmen come to your door, save yourself alot of grief and just slam the door in their face.

0

Score

Pam Hoang TX

Sep 8, 2014

Rating =0 . Please do not try this system and please take my advise...Best regards. Pam N.

8

Score

Ray Denver, CO

Sep 6, 2014

We have had a great experience with vivint the only reason we don't give them a 10 is because we have been blessed and haven't needed them but we are ok with that

0

Score

Pete Seattle, WA

Sep 5, 2014

Do not use this company for you home security. Yes their website and videos make it seem like they are state of the art, but they are far from it. When i signed up their rep insisted they had the best CS, and Tech Support in the industry. I paid a 300.00 install and signed a two year contract (big mistake). First a supervisor called me up two days before install and told me they forgot to have me answer a series of questions. He told me it would just take a few minutes. The rep came on the phone and after 12 brutal minutes of her reading from a script and getting 100% flustered if I asked any questions she hung up on me. I called back and stated what happened and had to wait for call back. Another rep called me back and started all over from the beginning. Fast Forward to install day. My GF was at the house since I had to work. Installer used outside outlets instead of the hidden ones because he was lazy. He told her that they couldn't put them in french doors which is a 100% lie. After he left I come to find out he didn't install my remote lock and the remote switch didn't even work. Service: The cameras are 100% useless. I try to connect to them remotely and 90% of the time they don't work and i get an error message that the cameras are online, but they can't connect. Green lights are one but nothing. I called their tech support and after 50 minutes and their reps wouldn't even apologize and acted like robots they told me a tech would have to come. When you may ask. Well how about 3 weeks! 3 WEEKS??? What? Yes they only have two technicians in Seattle. WOW!!!! i also can't view any recordings. So now I have a non functioning system and have no idea when and if it will be fixed. Don't use them for your families security!

10

Score

Brian WA

Sep 4, 2014

I have had nothing but amazing service and I have had their system for 5+ years! Always had phenomenal service! Recommend them to everyone.

1

Score

SS North East, MD

Sep 4, 2014

Customer service is POOR. Faulty Equipment installed. I have contacted customer service multiple times over a period of several days and they assured me someone will be calling and coming out to repair the equipment. This is day 4 and I have not been contacted. POOR SERVICE!!!

10

Score

lester peden Kansas City, MO

Sep 4, 2014

Having service at one time with Apex, ADT prior to the installation recently Vivint Sky, this system is bar none the best. Since I paid for the equipment with ADT when my house was built in 2009, they use all the contacts on the doors, both wireless and hard wired, motion sensors, and glass sensors. The allowances were used to upgrade with three cameras, remote locks, water detector in the basement, remote light, additional door contacts, and window sensors on the basement windows. The installation was over 5 hours with no service charge, and it was completed as scheduled. The overall experience was totally professional. Oh yeah, I forgot that a friend that referred me received $50 and so did I.

1

Score

Tom Baric Little Elm, TX

Sep 2, 2014

I bought the whole package. Since I've had this my wife had a lay off at her job (of 35 years). And I tried to negotiate contract terms with Vivint. They could not have cared less! Even reducing some of the elements would have cost me an additional $99.00 fee. Adding salt to the wound the camera if terrible. It would be worthless an any identification efforts of who would have been recorded. I don't even recognize me! Further, I admit to foolishly signing a FOUR year contract! BUYER BEWARE. Go anywhere else.

8

Score

Bob Rosane North Platte, NE

Sep 2, 2014

Other than the price I have been very pleased with Vivint. Cordial customer service and "on the ball" reactions to alerts.

0

Score

Nirav Chesapeake, VA

Aug 31, 2014

the worst company ever. do not get in to their trap. i have to called 2 times in one year of service and both for the low battery message. first time when their tech comes to install the system they don't provide correct power source to the battery and all the sensor ends up getting power from batter only and once battery is dead they want money for the battery and charges for the tech to come and suffer from down time. you cant get out of the contract as well even though you suffer from all this as you will have to pay the same charges for remaining months on your contract. I highly recommend every one to look for the other company then this.

0

Score

Willie Whitmer Philadelphia, PA

Aug 27, 2014

I called about my camera. And all they wanted to do is charge me to come to my house so they could look at their camera.

0

Score

Teena Broken Arrow, OK

Aug 27, 2014

read the small print and make sure your elderly parents don't get themselves locked into a contract they don't understand... They had to pay for the contract for 3 years after they moved out of a home...

0

Score

Christina Chapmansboro, TN

Aug 26, 2014

This company is the worst company I have ever delt with in my life. They have charged me over 900 dollars for equipment I never received. They are liers and they promise me I didn't have to pay the installation fee and they have charged me twice for it. They have been horrible to deal with and I would like to take some legal action out on them. Company's should not be able to get away with stuff like this and I wished I would have NEVER. Signed up with them. Please if you read this choose another company. It will save you a lot of money. They tell you at the beginning that you get all this stuff free then they charge you.

7

Score

Terry Lemoine La Place, LA

Aug 26, 2014

I'll have to call for a smoke detector that is not working & the keypad does not beep when the door opens. So I won't know how the service is until I try to get this problem taken care of. Til then I will say I feel very secure with my system.

1

Score

Shanna B Amarillo, TX

Aug 26, 2014

I was still in the installation phase, but the customer service was already horrible. I was transferred to the same person twice and he introduced himself as someone else each time and told me that the sales person I spoke with the day before was out of the office. I know that he lied about who he was because the operator confirmed who he transferred me to. This company will say anything for a sale and is not very good at keeping up with potential customers. If this is any indication of how their security systems are managed, a person would be better off with no security system at all.

0

Score

B. Votaw League City, TX

Aug 25, 2014

All of the reviews that you read on this website are 100% TRUE! The customer service is AWFUL! They hold you to a 42 or 60 month contract, even if you sell your home and you are moving somewhere that will not allow Vivint to be installed. They actually told me that I could advertise on Craigslist to find someone to assume the remainder of my contract. If ever move to a location that does not have high speed internet, your video camera will not work. They do not care and still force you to pay them. This company does not use standard business practices and will NOT treat you fairly. They want your money and that is all they care about. You have been forewarned by myself and the many other Vivint owners on this website. DO NOT sign a contract with this company!!!!!

0

Score

Lillian Gary Breaux Bridge, LA

Aug 25, 2014

We were misled when signing the contract. Why would anyone sign a contract for 60 months.? We didn't buy a vehicle with Vivint. Our camera hardly ever works.. Vivint gets poor service from us.. I would never refer Vivint to anyone ever.

9

Score

Danielle Brice Newport News, VA

Aug 24, 2014

We just recently got the entire home security system set-up and we couldn't be happier! It's so easy to use and the app makes everything so easy to control. All the equipment is so nice and really gives us peace of mind. The technician was wonderful and had everything up and running in about an hour and took the time to teach us how to use everything. We were having some problems with the video camera so we had to call customer service and they were fantastic. They were so nice and so helpful. We did it a lot of research and compared a lot of companies, we definitely made the right choice with Vivint.

2

Score

stacy Chicago, IL

Aug 24, 2014

I've had a bad experience . Iv'e had service for less then a year and have had problems with the door lock connecting the panel freezing the camera not working also they installed a new smoke detector . But when I looked on my phone app as soon as the tech left it said there was problems with the smoke detector. We bought the latest equipment to so there's no excuse !

1

Score

Rob Lawton, OK

Aug 24, 2014

42 month contract became a 66 month contract for having it in test mode for two months at the last part of contract. I had 3 months left on contract put the alarm on test mode due to divorce and I wasnt paying for something I wasnt using. Wont end the contract just keep extending it, So if you have a system do not talk to the idiots at the customer service desk I think total they have added 36 months on top of the original 42 month contract. It is good system but if you have bad customer service then the system really doesn't matter.

3

Score

joey masone Philadelphia, PA

Aug 24, 2014

I'm not gonna put everything besides poor customer service Aug 18 I sent an email after being told to contact them with my issues on their fb page had someone contact me back after a few days and my last reply was 4 days ago (my second email) 

8

Score

Joni ball Decatur, GA

Aug 23, 2014

I have had no real problems with Vivint and I highly recommend them! Customer Service has been wonderful and the sales guy was very professional, knowledgeable and friendly!

0

Score

Steve Brandon, FL

Aug 23, 2014

I had a Sales rep knock on my door in Houston, Texas his name was Tim Jooste, he said he was a supervisor, and try to convince me to put a sign in my garden planter to advertise for his company. The whole sales pitch was a lie of manipulation to try to "qualify" my home for a an advertising account. To me He was trying to convince me that only 2 homes on the street were being selected. Then he tried to bribe me and buy out my remaining balance of current provider...Illegal to do this and He was a Supervisor...Not a good guy to represent and train other reps to do this . unethical. Unethical. Unethical...

3

Score

Ryan Krauss

Aug 22, 2014

Poor product. Purchased for the camera and the camera does not work. Salesman told us try it for 30 days, we did and want it removed but they told us 10 days. Stuck with it now. Have three holes in my wall from poor installation waiting for them to repair and keep getting the run around. Not happy!

2

Score

Gord Selinger

Aug 22, 2014

Their equipment gave lots of grief for the first year of our contract. Then they "improved" their computer software and claimed to have lost the billing information for our account. They called and called to get us to pay their bill all the while on line the account showed a balance owing of $0.00. Then finally after about 3 months of promising that a bill would be sent, we received a statement showing an outstanding balance of $139. We sent a check immediately. The account on line reflected the credit and reset to $0.00. A week later the account balance reset to $75. A few days later I received an email indicating that our account was overdue and late payment charges were being applied. The next day we received an automated phone call indicating that we must make arrangements to pay the overdue account balance. I checked on line and discovered that the balance showing was $227. Now one must ask how it is possible for Vivint to deserve to be paid for charges that accumulate so quickly without any bill being sent.

1

Score

eunique Clovis, CA

Aug 19, 2014

Terrible customer service and policies. All they want is your money. Its very apparent with the contract and how their sales representatives contact you. If I would have been able to do research first I would have never even considered purchasing their product. Many more bad experiences than good.

2

Score

Billie Donovan Tuscaloosa, AL

Aug 18, 2014

For the love of all that good and right RUN! Worst customer service, incompetent installers, etc., etc., etc. Problems with system from day 1 which were never resolved. With 8 months left on a 4 year contract we moved and had our system moved to the new house the day before leaving on a 3 week vacation. Someone pushed a wrong button and canceled service to BOTH houses leaving our new home and all our belongings unprotected. 2 1/2 months later we still have no service yet they're continuing to pull money out of our account and the REP SAYS HE HAS THE FINAL WORD AND WILL NOT STOP STEALING MY MONEY. I'm closing my checking account today to stop them because the bank says that only Vivint can stop it and Vivint refuses. They are thieves, plain and simple. Absolutely the worst.

0

Score

Derek small Racine, WI

Aug 17, 2014

Contract is up Discontinue my month to month service with Vivint due to the lack and disrespectful customer service I received when my entire system has been and still is down for over a month now. I have been a loyal customer for years and while I don't mind paying for top service equipment ,I refuse to pay for disrespectful customer service and the fact that I am paying for a security system to protect my home and my family that doesn't even work,and no one at Vivint seemed to care about that but was more concerned about payment of a non working system is beyond me. I wonder why the Service department and billing department never talk to each other. I think you guys need to fix this very important part of your company, the customer should never have to call so many different numbers and repeat the same information to the different departments. I also feel bad for recommending your company to so many family members and friends in the past I hope their experience is not like mind. In the future pay attention to your customers and treat them with the respect and understanding you did when you first talked to them about your system and please fix your systems in a timely manner no one should wait months for system repairs ,and remember the reason why your doing business in the first place ,to help people feel safe in their home, and to that point you have Failed. If you have any question , although I'm not expecting any communication due to the lack of your customer service ,feel free to contact me. I just hope this reaches someone that can make a difference.

0

Score

Scott saxon Sunnyvale, CA

Aug 14, 2014

Stay far away ! Thermostats and alarm went down, took 12 days for them to make a service call. My HEAT was on in the summer the entire time. Tech came and left and did not fix anything. Now alarm keeps beeping and was told had to wait another 11 days for service.

1

Score

Rhonda Hessner Saint Joseph, MO

Aug 14, 2014

After numerous calls to attempt to cancel my contract because I sold my home and the new owners elected to start a new account, using all the same equipment mind you, and Vivint thinks I should still pay them for 20 months when I no longer have a home with an alarm system in it. That is not what I was told by realtor or vivint customer service. Cant recommend them when they make it so hard when you move or sell your home.

1

Score

Matt Alhambra, CA

Aug 13, 2014

DO NOT USE THEM, they are unprofessional and unreliable And when they do make a mistake they do not own up to it and make it right.

0

Score

K,CCLANE Omaha, NE

Aug 13, 2014

FAILED TO SHOW UP FOR INSTALLATION, AND I CAN'T GET MY MONEY BACK. DON'T WASTE YOUR TIME WITH THESE PEOPLE