Ackerman Security Systems has been providing security solutions in the Georgia, Washington D.C., Maryland, and Virginia regions since 1967. The company provides custom-built security systems that are geared towards suiting the homeowner’s situation. Ackerman does not require customers to bundle packages or services and they provide a free consultation to help customers with their purchasing decision. However, in the company’s eagerness to get customers to call for a free consultation, little useful information (e.g., contract information, renewal policy, etc.) is available anywhere online, preventing Ackerman from competing with top home security companies.
- Custom-Built Security Systems
- Home Automation Options
- Internet Monitoring Available
Ackerman Security provides one of the most affordable home security systems in the industry. For only $19.95 a month, customers can receive a full array of home security devices, including motion sensors, security cameras, touchscreens, and glass-break sensors. Each Ackerman security system is custom-built to ensure the client’s specific home security needs are being completely addressed. Ackerman provides a free consultation to help give customers an idea of the system requirements before they have to buy.
Ackerman also provides a number of impressive home automation options you can add to your security system. Customers can arm/disarm their systems, control locks, thermostats, and lights, receive text and email notifications, and even view live video all through Ackerman’s mobile app. In addition to building custom home security and automation systems, Ackerman Security Systems provides professional monitoring service for burglary, fire, and medical emergencies. All systems have the option for broadband internet monitoring, which can be either a handy backup or less intrusive alternative to traditional landline monitoring.
- Limited Availability
- Poor Transparency
- Potential Upfront Costs
- Annual Renewal Policy
- Poor Customer Service
Ackerman Security has only three service areas: Atlanta, GA, Washington D.C., and Philadelphia, PA. While this small-market approach is not necessarily unique in home security, industry leaders can boast a truly nationwide presence, with service locations in nearly every major city or metro area. And though Ackerman Security only serves three major cities/metros, that is not the company’s biggest problem; Ackerman Security has very poor online transparency, meaning important company information cannot immediately be found without reaching out to a customer service representative or scheduling a free quote/consultation.
Ackerman’s poor online transparency poses risks to customers in a few different ways. First off, customers will have no idea what kind of upfront costs (if any) they will be dealing with. Other home security companies that provide custom systems will usually charge customers for the price of the equipment, or some kind of activation/installation fee. Ackerman provides no such information on its site. Several customers have also complained about Ackerman Security’s automatic renewal policy (again, mentioned nowhere on-site). Regardless of whether customers want to extend their contracts or not, Ackerman renews their contracts automatically.
It may be important to note that common concerns of current customers report poor experiences with individual sales representatives. The complaints range from misrepresentation of overall cost, confusion regarding cancellation policies and improper installation. Some customers have even reported never receiving a legible copy of their contract.
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