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#64
AckermanSecurity-Logo

Ackerman Security Reviews

Similar to: ADT Security

Our Score
4.3
User Score
3.2

Compare to #1

Our Score
4.3
User Score
3.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
602

Number of Reviews

User reviews here on BHSC
127

Overall Score

Based on ranking criteria
4.3 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: November 12, 2018

Most Helpful Reviews

  1. User Score
    0
    Kenneth Paul Tuschl
    September 7th, 2018 
    After having landline service years ago, they changed our system to wireless that never worked. When we called to try and get it fixed, they wanted to charge us $100 to send out a technician. We have called to cancel, sent the Cancellation letter, sent multiple e-mails. DO NOT USE ACKERMAN, they will rip you off.Read More
  2. User Score
    1
    Babcock
    July 30th, 2018 Decatur, GA
    Hardwired smoke detector wouldn't stop going off, did everything told to do to stop it (no battery, wired to main battery system), disabled the entire system an called for service. We were told no service for a week, between 12 and 4. Finally hear at 3:40 that he will be there in 30 minutes or more! I don't blame the technician, I blame Ackerman for poor customer service. We have been with Ackerman for 40 plus years, it might be time to look somewhere else, hmmm.Read More

The Good

  • Custom-Built Security Systems
  • Home Automation Options
  • Internet Monitoring Available

Ackerman Security provides one of the most affordable home security systems in the industry. For only $19.95 a month, customers can receive a full array of home security devices, including motion sensors, security cameras, touchscreens, and glass-break sensors. Each Ackerman security system is custom-built to ensure the client’s specific home security needs are being completely addressed. Ackerman provides a free consultation to help give customers an idea of the system requirements before they have to buy.

Ackerman also provides a number of impressive home automation options you can add to your security system. Customers can arm/disarm their systems, control locks, thermostats, and lights, receive text and email notifications, and even view live video all through Ackerman’s mobile app. In addition to building custom home security and automation systems, Ackerman Security Systems provides professional monitoring service for burglary, fire, and medical emergencies. All systems have the option for broadband internet monitoring, which can be either a handy backup or less intrusive alternative to traditional landline monitoring.

The Bad

  • Limited Availability
  • Poor Transparency
  • Potential Upfront Costs
  • Annual Renewal Policy
  • Poor Customer Service

Ackerman Security has only three service areas: Atlanta, GA, Washington D.C., and Philadelphia, PA. While this small-market approach is not necessarily unique in the home security sector, industry leaders can boast a truly nationwide presence, with service locations in nearly every major city or metro area. And though Ackerman Security only serves three major cities/metros, that is not the company’s biggest problem; Ackerman Security has very poor online transparency, meaning important company information cannot immediately be found without reaching out to a customer service representative or scheduling a free quote/consultation.

Ackerman’s poor online transparency poses risks to customers in a few different ways. First off, customers will have no idea what kind of upfront costs (if any) they will be dealing with. Other home security companies that provide custom systems will usually charge customers for the price of the equipment, or some kind of activation/installation fee. Ackerman provides no such information on its site. Several customers have also complained about Ackerman Security’s automatic renewal policy (again, mentioned nowhere on-site). Regardless of whether customers want to extend their contracts or not, Ackerman renews their contracts automatically.

It may be important to note that common concerns of current customers report poor experiences with individual sales representatives. The complaints range from misrepresentation of overall cost, confusion regarding cancellation policies and improper installation. Some customers have even reported never receiving a legible copy of their contract.

The Bottom Line

From what information is available, Ackerman Security appears to provide everything a comprehensive home security and home automation system requires. The company provides one of the lowest monthly rates in the industry, and customers are guaranteed a custom-built home security system to address their specific preferences and needs. However, Ackerman provides very little information upfront to help customers make an informed decision ahead of time; for contract specifics, customers will need to schedule a free consultation.

While customers in Atlanta, D.C., and Philadelphia may find little wrong with Ackerman Security Systems, they are still strongly encouraged to investigate top home security companies before making a decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#64
AckermanSecurity-Logo

3.2
Undisclosed
Undisclosed

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127 Ackerman Security Reviews

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  1. User Score
    0
    October 11th, 2018
    0 people found this review helpful!
    ✖Warning✖ Do Not sign a contract or do business with Ackerman Security. They do business out of an Atlanta Georgia PO Box 933374. The #1 FLAG they’re Crooks.They are a dishonest, incompetent shoestring scammer business that will try any dishonest trick there is to STOP you from CANCELLING their worthless service. Do not trust your belongings or your house or your well-being with them. They are a waste of time and $$$. There cameras and security equipment that they butcher your house installing are warrantied for 1 year. Then they tell you “you own it, it’s your problem” They will not honor there warranty claims. Their warranty promises in literature are worthless. Get a SECURITY system ANYWHERE else but don’t get it from Ackerman Security. Try “SimpliSafe” That’s what I did. http://www.simplisafe.com ACKERMAN is one of the worst B/S security companies in America and should be run out of business as I suspect they will be soon at the rate there are losing customers.

    Signed, F/U from MD

    Read More
  2. User Score
    0
    September 9th, 2018 Stone Mountain, GA
    1 people found this review helpful!
    Ackerman is horrible. We have been with them for over 10 years. For the past few weeks, the system has randomly been going off during the night. Imagine being startled out of your sleep to a loud siren. The first time we hid in the closet and called the police. Ackerman never called. The next two times we called Ackerman and still they were not receiving a signal. They sent a technician out 1 week later and he said nothing was wrong without doing anything. We were promised a refund for the past two months that they were not monitoring us. Instead of refund, they gave us a credit for future months which was useless since we plan on canceling the service. Well the alarm just went off again and i received the worst customer service agent ever. She told me that it is not their service, it was our system which they installed. She then wanted to offer me a credit in the amount of $19 for a land line even though we pay much more for wireless. She was rude, disrespectful and mean. I will never recommend Ackerman.
    Read More
  3. User Score
    0
    September 7th, 2018
    1 people found this review helpful!
    After having landline service years ago, they changed our system to wireless that never worked. When we called to try and get it fixed, they wanted to charge us $100 to send out a technician. We have called to cancel, sent the Cancellation letter, sent multiple e-mails. DO NOT USE ACKERMAN, they will rip you off.
    Read More
  4. User Score
    0
    August 17th, 2018
    1 people found this review helpful!
    I purchased a system on July 15, 2018. The chime was barely audible. When I complained, the technician(Jesse) said contact sales person(Kevin) which I did on July 16. Several calls and technicians later, the chime is still extremely low. In fact, my patio door opened and I could not hear the chime when in kitchen. I came out to find someone coming in my living room. I live in an apartment condo. One Akermann technician didn’t even bother to come to keep appointment. He called and said nothing could be done. One month later the sales person came to check it out. He agreed it’s too low. He said I have to buy a another system and upgrade (pay more)to get a louder chime. And here’s the rub, Akermann refuses to let me cancel the contract. I don’t feel safe in my own home. I’m a senior on a fixed income with medical conditions.I feel duped.WARNING! Stay away.
    Read More
  5. User Score
    0
    August 16th, 2018
    3 people found this review helpful!
    I am having so much hard time with this service. I had wired security system. Ackerman couldn’t change into wireless system completely as they promise. After having technician countless times, still I am not able to use the system.
    Read More
  6. User Score
    0
    August 9th, 2018
    2 people found this review helpful!
    My property was recently vandalized and I called this company this morning because I am in need of surveillance cameras and an alarm. The scheduled someone to come out to my at 4:30. After finishing my laundry and other things around the house, I looked at the time and it was 5:30. No one came, or had the decency to call to let me know that they weren’t coming. After telling the rep that I was going look into other companies, she assured me they were the best and most inexpensive in the long run. I just added another day of fear and sleepless night to my family that was caused by an intruder who lives across from me and is not detained because of his age and possibly a gang member. Thank you Ackerman! Great customer service.
    Read More
  7. User Score
    1
    July 30th, 2018 Decatur, GA
    1 people found this review helpful!
    Hardwired smoke detector wouldn’t stop going off, did everything told to do to stop it (no battery, wired to main battery system), disabled the entire system an called for service. We were told no service for a week, between 12 and 4. Finally hear at 3:40 that he will be there in 30 minutes or more! I don’t blame the technician, I blame Ackerman for poor customer service.
    We have been with Ackerman for 40 plus years, it might be time to look somewhere else, hmmm.
    Read More
  8. User Score
    0
    July 2nd, 2018
    2 people found this review helpful!
    If I could give Ackerman Security a review rating of -10 stars I would!! I would not recommend this Company to my worst enemy! That is how aggravated I am with how they have treated me and their inability to stand by their Mission Statement (quoted): “To secure your home with quality products!” I purchased surveillance cameras in January 2018 in order to be able to use evidence of my situation in the court’s system and with the police. I have a stalker, whom harasses me daily. He has physically harmed me, makes me feel defenseless and mentally, psychologically & emotionally disturbs me! He makes me feel unsafe. I’ve filed 3 peace orders against him, yet he still comes around when I’m not home.He sets off my car’s alarm in the wee hours of the night! He bangs loudly on my front door In the middle of the night. This has caused problems with the other tenants I live in close quarters to!!! The noise level of his banging travels and is heard from those tenants whom live above me and next to me. This convict & his obnoxious behavior has caused drama in all areas of my life. So,as a woman living alone & trying to find the best solution to stop this guy from harassing me; I decided to pay for a surveillance camera system with Ackerman Security. Technically, I could not even afford it but I needed something to put an end to my being harassed and allow me to feel safe.I have been completely UNABLE to use my security system since I purchased it in January, 2018. When the cameras where initially installed the technicians explained NOTHING to me on how to use the products I had purchased which consisted of: Wireless Monitoring, Surveillance, local 24 hour certified, monitoring and remote video & storage, video banging system. With so much technology to learn I should have been taught on the proper use of what I had bought. I received no direction on its use. From that day forward we approach the second issue. I was locked out of my own security system’s account immediately after installation & the technicians had left! I could not get in with the password I created & could not view my camera surveillance system. I called customer service & they sent out a technician that was rude, inattentive and explained NOTHING TOO ME other than, “ok it’s fixed, it should work now!” That was not the case. He claimed to have fixed the problem. The outcome, I was still shut out of my own security system using the new password I created. I still Could not view my cameras. Again I called, & requested another technician come out and solve the problem. I distinctly made it clear that I preferred a different technician than the previous one due to his rudeness. Another technician came out, after about 2 cancelled appointments on his end & one no-show. The outcome, he corrected nothing & basically said there was nothing he could do for me.Than a 3rd technician came out & than a fourth. Than the 5th time a technician came out with a manager! Apparently I had the incorrect software & the wrong app downloaded on my phone. With all the visits from technicians NONE OF THEM COULD SOLVE THE PROBLEM. As a customer of Ackerman Security shouldn’t I have maybe been informed that the app for my iPhone had changed for the monitoring of my home from anywhere, anytime, anyplace with use of the iPhone app. Nor was I Informed on the change in software to the monitor that gives access to viewing the outside of your home from you laptop on their website. So the final time a tech came out with a manager it resulted with them figuring out the problem! They needed to take my box/monitor that controls my camera system on the outside of my house!! So this occurs sometime in April, 2018. The manager assured me the monitoring box/system would be updated & returned to me immediately ensuring upon its return I would FINALLY have a working surveillance camera system!! It is now June 22, 2018 and my system’s box has yet to be returned.Sometime in May I had a scheduled appointment with a technician to come out to my home and hook my monitor box back up because it had been fixed. He was to arrive between 1pm-4pm. I cleared my schedule for this day!! The technician never showed up nor did he return any of my phone calls or texts. This was not the first time I re-arranged my schedule to have a technician come out using a 4 hour window time frame. Once again, they were a no show for the appointment. No phone call no nothing did I receive any of the times they just didn’t show up for an appt.
    Also, Ackerman Security does not even confirm appointments with their customers. How can a company not confirm that a specific day and time will work for their customer? They just choose a time & date & send you an email!
    So just to clarify I spent $1500 on a surveillance camera system with Ackerman Security with the main reasoning being to protect myself and my home from my stalker!!! By now I could have had SO Many videos of my harasser that would have had him immediately put in jail. But I do not have any evidence owed to not being able to access my camera system since my initial purchase of it in January, 2018. I have not been able to make use oF &/or even access my camera system one time since the original purchase date and installation date! Ive had to call 911 one night to request a cop sit out front of my house so that I felt safe enough to fall asleep because my stalker was obnoxious. Eventually, following numerous phone calls made on my behalf to Ackerman, I was finally able to speak with a supervisor sometime in May that assured me the issue/problem would be handled. I requested a partial refund and Ackerman Security did issue me $500. In my opinion for the inconvenience, stress & anxiety this company has caused me I deserve a FULL REFUND! On the other hand; although I was able to get in touch with a supervisor my life and safety are still at risk and the supervisor continues to completely ignore my phone calls & messages. At this point I’m going to contact the better business bureau & do everything in my power to get this company to do what they promise to do for their customers! Ive still heard nothing about my monitoring system and it’s being fixed,updated to the latest software and/or when another technician will come out to finally fix the problem! The importance of monitoring the outside of my house could put a complete scumbag in jail!! If I had what I paid for This scumbag would have been in jail a long time ago with the video footage I could have caught & taken to the police & the court’s system. This is my 3rd peace order against this person. Im able to provide paperwork that proves I have a “fatal attraction” situation on my hands. He is the MAIN reason I sought protection and monitoring for my home. Still the supervisor ignores my phone calls & messages. I will continue to contact ackerman security as much as I need to in order to A.) request more of a refund and B.) get my surveillance camera system up and running properly so I can provide evidence for my circumstances. I don’t feel safe in my own home! Let me just clarify one more time, I purchased 2 of Ackerman’s BEST, high-tech Surveillance camera systems is in the early month of January, 2018 that monitor the The front & side of my home. NOT ONCE HAVE I BENEFITED FROM MY CAMERAS! BETTER YET; NOT ONCE HAS THE SYSTEM EVEN WORKED FOR ME AND HAS CONTINUOUSLY LOCKED ME OUT OF MY OWN SECURITY SYSTEM! This problem stems entirely from Ackerman Security and I have done nothing to the system that may have jeopardized its ability to properly monitor the outside of my home!!! This is taken directly from Ackerman Security’s Facebook page under their “About” Section: “People want REAL security & Monitoring is the MOST IMPORTANT PART of any security system. In addition, the system itself should be designed to protect a particular home or business.” What I have explained concerning my experience with Ackerman Security completely contradicts what they promise & promote to do for their customers. I paid them for my surveillance system, they have an obligation to ensure my camera system is working so that I feel safe. I literally am dealing with a psychopath & it’s the very reason I purchased surveillance. I’ve called Ackerman security roughly 35 times since the initial installment to correct this problem. I feel completely ignored by them, taken advantage of and disagree with their “MISSION STATEMENT!!” They have been merely unprofessional, unapologetic, have been the least bit concerned with my safety & my current situation. Finally, they have portrayed to me that they are just a complete contradiction regarding the manner in which they sell their company’s values. I think…actually I’m sure that I have a law suite on my hands against Ackerman Security!!!
    Read More
  9. User Score
    0
    June 26th, 2018 Atlanta, GA
    2 people found this review helpful!
    We have been a customer for 14 years and needed to shut off our service. They told me we needed to pay $238+. Claimed we have auto-renew in contract. Well, They have changed their service format, changed their price, among other things which represent an automatic breach of contract. We left them because their monitoring has gone downhill for years. If an alarm is shut of in 60 seconds they totally ignore it. Thank GOD we never had intruders. Their customer service is terrible and it almost appears their reps on the phone are trained to be confrontational. I run a very large company in Atlanta and Ackerman is a perfect model, on so many levels, of what not do to as an organization.
    Read More
  10. User Score
    1
    June 11th, 2018
    2 people found this review helpful!
    The monitoring portion of their service has been good. Their equipment has been very bad, especially the SKYTELL video doorbell. In the past 8 months. the doorbell has failed multiple times. Ackerman is extremely slow to respond to the outages of t he doorbell. Last month, I call in a complaint that it was not working again (the unit was replaced in November). After about 9 days they got a technician to me house and he immediately agreed to take it completely out because the company could not replace the defective units or provide customer support. I was told that I would receive a refund for that part of the system I bought. The confirming email never came and I cannot get a Ackerman rep to call me back to verify the promised refund. I have not disputed the initial charge for the equipment with the credit card company and intend to replace Ackerman with another company and their equipment asap. John R. T.
    Read More
  11. User Score
    0
    June 2nd, 2018 Upper Marlboro, MD
    2 people found this review helpful!
    I WAS TRICKED AND LIED TO BY THE SALESMAN THAT CAME INTO MY HOME, GIVEN EQUIPMENT I DID NOT ASK FOR OR WANT. IT HAS BEEN ALMOST A MONTH AND I HAVE NOT RECIEVED THE VIDEO CAMERA I ORDERED YET AND 3 TECHS HAVE COME OUT AND I STILL DONT HAVE A WORKING CAMERA. I HAVE RECIEVED THE WORST CUSTOMER SERVICE. IF I HAVE TO I AM GOING TO TAKE THEE PEOPLE TO COURT BECAUSE OF THE TREATMENT I HAVE BEEN GIVEN.
    Read More
  12. User Score
    1
    May 18th, 2018
    3 people found this review helpful!
    Terrible service, called many times to schedule a service call due to a faulty panel and every time I called there was no one available in their scheduling dept. Odd. We were promised that service would be can be felled with no penalty….they lied and charged us. Steer clear of akerman
    Read More
  13. User Score
    10
    May 17th, 2018
    3 people found this review helpful!
    I am enjoying all the Features of my new security system I am new at this but it’s for my own safety away from my home and at home.Kevin explained everything to me and so did the technician who cake out to intstall my system I am very happy with my services.
    Vangie B.
    Read More
  14. User Score
    1
    May 1st, 2018
    3 people found this review helpful!
    The 30-second alarm guarantee is all marketing hype. When you challenge them on it they will use all kinds of excuses, it is your alarm equipment ( which they say they can come check for a 75 service fee ), it is the weather, the phone company etc. It is a joke. The local law enforcement in my area has stopped responding to their dispatch requests because they owed them so much money for false alarms. If you call to complain you get caught up in phone maze, transfers and broken promises for callbacks. My advice would be to stay away.
    Read More
  15. User Score
    0
    May 1st, 2018 Wimberley, TX
    2 people found this review helpful!
    I was misled by the first representative. I was told that, if I signed a 3 year agreement and moved before the agreement ended that the contract would cancel. When we moved and I tried to cancel, the representative told me I was obligated to pay the remaining year.
    Read More
  16. User Score
    0
    April 7th, 2018 Washington, DC
    2 people found this review helpful!
    If I could give this company 0 stars I would. Do not consider using this company if you want operable wireless cameras. I live in DC and have a camera installed on my front porch. It is supposed to record an event every time something is within range of the camera. It has not worked consistently since the instal. I have lost hours from work having to have a technician look at the camera, replace cords, etc. I have had several incidents with the cameras not working and theft and damage was done to my home. The representative from Ackerman were not helpful at all when calling the service number 888-999-1070. I spoke with an assistant supervisor, Mike he shared that all he could assist me with is troubleshooting my key pad. After having a package stolen an my mailbox damaged I am not pleased at all with the customer service from this company. I plan to discontinue service and go with another company with more reliable wireless cameras and customer service. POOR CUSTOMER SERVICE AND INOPERABLE WIRELESS CAMERAS!
    Read More
  17. User Score
    2
    March 21st, 2018
    3 people found this review helpful!
    we moved into our home in Sept. 2017. the precious owners had Ackerman. we did not want to continue the service. when it started beeping we called to hAve the system removed. a technician came and removed a battery from the control panel, and we had no other issues, until 2 days ago it began beeping again. I called the company and they were not able to tell me anything over the phone due to liability and told me to call back 2 hours later and talk to the service desk. then the loud alarm started BLARRING in our home still with no help. called back at 8am and now no technician available and we have to pay 89 service fee!!! Not acceptable. if we ever do want a security system it will not be with this company. Their other advice was to utube how to remove the system myself.
    Read More
  18. User Score
    0
    March 20th, 2018 Herndon, VA
    4 people found this review helpful!
    Fraud Alert…. beware, you can never exit this service. It cost me $276 to cancel my service because I need to notify them 60 days before the policy automatically renews annually. The salesman never explains this to me, only the 3 years contract. I’ve been a customer since January 2011 and after my first 3 years, I’ve been trying to cancel with no success. They have changed the monthly fee and changed their service to a machine that calls instead of an operator which is a breach of their contract. I was also told that they don’t stop your monthly billing because they need a letter from me releasing them from liability. This is a scam. Once you are in, you can’t get out.
    Read More
  19. User Score
    0
    March 12th, 2018 Annapolis, MD
    3 people found this review helpful!
    Horrible customer service, tech screamed at my finance and accused her of making false accusations. First of all who allows their techs to communicate with the customers on that basis and second of all no manager ever called us to say anything about what had happened. We were never told how to use the alarm and they keep sending the messages to the wrong person. Obviously they do not care about their customers, once they have you on the contract your just another charge every month. If somebody would have taked the time to call and act like they care at all maybe it would of been different. Who runs this company anyways
    Read More
  20. User Score
    2
    March 2nd, 2018 Atlanta, GA
    3 people found this review helpful!
    At one time, Ackerman was a business that I admired. They were consistently responsive to me as a customer, and they were always prompt when needed for any maintenance on the home system we have. Last year during some construction, I had them come to the house to install a door contact. At that service, I chose to go ahead and upgrade to wireless monitoring. All was good. Later, we decided to install two glass break detectors. It took A LONG TIME to get the service done to install the detectors. I literally had to call six or seven times. Someone always took my info, but no one ever actually called back. Finally, after complaining repeatedly, it got done. However, after this work was performed, things went entirely off the rails. I called Ackerman to speak with someone about how poor the response time was to address the installation of these two glass break detectors. I finally got the area manager, Clinton H. He apologized and assured me that we would not have this issues ever again, and gave me his “direct line.” After this conversation, we found that our app to control arming and disarming the system quit working. Our key fob for the alarm quit working fully. I tried to call Mr. H. to speak with him about getting these issues fixed. His “direct line” went straight to a full voicemail box. My repeated emails went without response. I called multiple times and left messages with the people who answer the phones – confirming that Clinton H. still is the Manager. I was told he still is – but he is almost always “at lunch, but will call me back.” Guess what …. he never calls back. I urge anyone considering Ackerman to look elsewhere. We will likely switch to another monitoring system as well. They have stopped being a company that stands behind their product, and I have zero faith in their management.
    Read More

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Our Score
4.3
User Score
3.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
602

Number of Reviews

User reviews here on BHSC
127

Overall Score

Based on ranking criteria
4.3 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,261

Overall Score

Based on ranking criteria
9.0 /10