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#65
AckermanSecurity-Logo

Ackerman Security

Similar to: ADT Security

Our Score
4.3
User Score
3.2

Visit Site

Our Score
4.3
User Score
3.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
602

Number of Reviews

User reviews here on BHSC
116

This Review is maintained by Chase Sagum

Review Last Updated: May 22, 2018

Since before man set foot on the moon, Ackerman has been known as the Sign of Real Security – for going above and beyond any other security provider in America to help homes and businesses achieve the highest level of safety possible. Ackerman Security claims to only charge those they protect the fairest price possible: HALF the cost of the old-school providers, for the same exact security systems, and a much higher level of security monitoring.

The Good

  • Custom-Built Security Systems
  • Home Automation Options
  • Internet Monitoring Available

Ackerman Security provides one of the most affordable home security systems in the industry. For only $19.95 a month, customers can receive a full array of home security devices, including motion sensors, security cameras, touchscreens, and glass-break sensors. Each Ackerman security system is custom-built to ensure the client’s specific home security needs are being completely addressed. Ackerman provides a free consultation to help give customers an idea of the system requirements before they have to buy.

Ackerman also provides a number of impressive home automation options you can add to your security system. Customers can arm/disarm their systems, control locks, thermostats, and lights, receive text and email notifications, and even view live video all through Ackerman’s mobile app. In addition to building custom home security and automation systems, Ackerman Security Systems provides professional monitoring service for burglary, fire, and medical emergencies. All systems have the option for broadband internet monitoring, which can be either a handy backup or less intrusive alternative to traditional landline monitoring.

The Bad

  • Limited Availability
  • Poor Transparency
  • Potential Upfront Costs
  • Annual Renewal Policy
  • Poor Customer Service

Ackerman Security has only three service areas: Atlanta, GA, Washington D.C., and Philadelphia, PA. While this small-market approach is not necessarily unique in the home security sector, industry leaders can boast a truly nationwide presence, with service locations in nearly every major city or metro area. And though Ackerman Security only serves three major cities/metros, that is not the company’s biggest problem; Ackerman Security has very poor online transparency, meaning important company information cannot immediately be found without reaching out to a customer service representative or scheduling a free quote/consultation.

Ackerman’s poor online transparency poses risks to customers in a few different ways. First off, customers will have no idea what kind of upfront costs (if any) they will be dealing with. Other home security companies that provide custom systems will usually charge customers for the price of the equipment, or some kind of activation/installation fee. Ackerman provides no such information on its site. Several customers have also complained about Ackerman Security’s automatic renewal policy (again, mentioned nowhere on-site). Regardless of whether customers want to extend their contracts or not, Ackerman renews their contracts automatically.

It may be important to note that common concerns of current customers report poor experiences with individual sales representatives. The complaints range from misrepresentation of overall cost, confusion regarding cancellation policies and improper installation. Some customers have even reported never receiving a legible copy of their contract.

The Bottom Line

From what information is available, Ackerman Security appears to provide everything a comprehensive home security and home automation system requires. The company provides one of the lowest monthly rates in the industry, and customers are guaranteed a custom-built home security system to address their specific preferences and needs. However, Ackerman provides very little information upfront to help customers make an informed decision ahead of time; for contract specifics, customers will need to schedule a free consultation.

While customers in Atlanta, D.C., and Philadelphia may find little wrong with Ackerman Security Systems, they are still strongly encouraged to investigate top home security companies before making a decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.0
$19.99-$42.99
$0

#2

7.3
$34.99
$99

#3

3.1
29.99-59.95
$99

#65
AckermanSecurity-Logo

3.2
Undisclosed
Undisclosed

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116 Ackerman Security Reviews

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  1. User Score
    1
    May 18th, 2018
    0 people found this review helpful!
    Terrible service, called many times to schedule a service call due to a faulty panel and every time I called there was no one available in their scheduling dept. Odd. We were promised that service would be can be felled with no penalty….they lied and charged us. Steer clear of akerman
    Read More
  2. User Score
    10
    May 17th, 2018
    0 people found this review helpful!
    I am enjoying all the Features of my new security system I am new at this but it’s for my own safety away from my home and at home.Kevin explained everything to me and so did the technician who cake out to intstall my system I am very happy with my services.
    Vangie B.
    Read More
  3. User Score
    1
    May 1st, 2018
    0 people found this review helpful!
    The 30-second alarm guarantee is all marketing hype. When you challenge them on it they will use all kinds of excuses, it is your alarm equipment ( which they say they can come check for a 75 service fee ), it is the weather, the phone company etc. It is a joke. The local law enforcement in my area has stopped responding to their dispatch requests because they owed them so much money for false alarms. If you call to complain you get caught up in phone maze, transfers and broken promises for callbacks. My advice would be to stay away.
    Read More
  4. User Score
    0
    May 1st, 2018 Wimberley, TX
    0 people found this review helpful!
    I was misled by the first representative. I was told that, if I signed a 3 year agreement and moved before the agreement ended that the contract would cancel. When we moved and I tried to cancel, the representative told me I was obligated to pay the remaining year.
    Read More
  5. User Score
    0
    April 7th, 2018 Washington, DC
    0 people found this review helpful!
    If I could give this company 0 stars I would. Do not consider using this company if you want operable wireless cameras. I live in DC and have a camera installed on my front porch. It is supposed to record an event every time something is within range of the camera. It has not worked consistently since the instal. I have lost hours from work having to have a technician look at the camera, replace cords, etc. I have had several incidents with the cameras not working and theft and damage was done to my home. The representative from Ackerman were not helpful at all when calling the service number 888-999-1070. I spoke with an assistant supervisor, Mike he shared that all he could assist me with is troubleshooting my key pad. After having a package stolen an my mailbox damaged I am not pleased at all with the customer service from this company. I plan to discontinue service and go with another company with more reliable wireless cameras and customer service. POOR CUSTOMER SERVICE AND INOPERABLE WIRELESS CAMERAS!
    Read More
  6. User Score
    2
    March 21st, 2018
    2 people found this review helpful!
    we moved into our home in Sept. 2017. the precious owners had Ackerman. we did not want to continue the service. when it started beeping we called to hAve the system removed. a technician came and removed a battery from the control panel, and we had no other issues, until 2 days ago it began beeping again. I called the company and they were not able to tell me anything over the phone due to liability and told me to call back 2 hours later and talk to the service desk. then the loud alarm started BLARRING in our home still with no help. called back at 8am and now no technician available and we have to pay 89 service fee!!! Not acceptable. if we ever do want a security system it will not be with this company. Their other advice was to utube how to remove the system myself.
    Read More
  7. User Score
    0
    March 20th, 2018 Herndon, VA
    1 people found this review helpful!
    Fraud Alert…. beware, you can never exit this service. It cost me $276 to cancel my service because I need to notify them 60 days before the policy automatically renews annually. The salesman never explains this to me, only the 3 years contract. I’ve been a customer since January 2011 and after my first 3 years, I’ve been trying to cancel with no success. They have changed the monthly fee and changed their service to a machine that calls instead of an operator which is a breach of their contract. I was also told that they don’t stop your monthly billing because they need a letter from me releasing them from liability. This is a scam. Once you are in, you can’t get out.
    Read More
  8. User Score
    0
    March 12th, 2018 Annapolis, MD
    1 people found this review helpful!
    Horrible customer service, tech screamed at my finance and accused her of making false accusations. First of all who allows their techs to communicate with the customers on that basis and second of all no manager ever called us to say anything about what had happened. We were never told how to use the alarm and they keep sending the messages to the wrong person. Obviously they do not care about their customers, once they have you on the contract your just another charge every month. If somebody would have taked the time to call and act like they care at all maybe it would of been different. Who runs this company anyways
    Read More
  9. User Score
    2
    March 2nd, 2018 Atlanta, GA
    0 people found this review helpful!
    At one time, Ackerman was a business that I admired. They were consistently responsive to me as a customer, and they were always prompt when needed for any maintenance on the home system we have. Last year during some construction, I had them come to the house to install a door contact. At that service, I chose to go ahead and upgrade to wireless monitoring. All was good. Later, we decided to install two glass break detectors. It took A LONG TIME to get the service done to install the detectors. I literally had to call six or seven times. Someone always took my info, but no one ever actually called back. Finally, after complaining repeatedly, it got done. However, after this work was performed, things went entirely off the rails. I called Ackerman to speak with someone about how poor the response time was to address the installation of these two glass break detectors. I finally got the area manager, Clinton H. He apologized and assured me that we would not have this issues ever again, and gave me his “direct line.” After this conversation, we found that our app to control arming and disarming the system quit working. Our key fob for the alarm quit working fully. I tried to call Mr. H. to speak with him about getting these issues fixed. His “direct line” went straight to a full voicemail box. My repeated emails went without response. I called multiple times and left messages with the people who answer the phones – confirming that Clinton H. still is the Manager. I was told he still is – but he is almost always “at lunch, but will call me back.” Guess what …. he never calls back. I urge anyone considering Ackerman to look elsewhere. We will likely switch to another monitoring system as well. They have stopped being a company that stands behind their product, and I have zero faith in their management.
    Read More
  10. User Score
    0
    February 21st, 2018 Columbia, MD
    0 people found this review helpful!
    Horrible. We’ve had them for a year now, and it’s been nothing but trouble the entire time.

    First, just getting our system set up and working properly was a nightmare. It took 2 months and 3 different technicians to finally get it working.

    Then, two days ago our alarm was triggered at 7am. Ackerman called to make sure we were ok, and when I replied that I wanted them to dispatch the police, they wouldn’t do so unless I gave them my passcode. So I hung up on them and called the police myself. After I got off the phone with 911, I noticed I had a voicemail on my phone. That’s right, Ackerman called back and left me a voicemail. Yes, a voicemail. They left me a voicemail to make sure we were ok.

    Today I called their customer service to inquire about ending my contract early (over $800 to do so, by the way) and to complain about the incident two days ago. Turns out their policy is to ask for the passcode every time. If you don’t/can’t/won’t give it, they call again. If they still don’t get it after that second call, then, and only then, will they call the police.

    For the record, they do show that they called the police after that second call to me (where the left a voicemail). But the police department noted that I’d already called them and they’d already dispatched someone. (In other words, it’s faster to just call the police yourself rather than relying on the security company you pay to do it for you.)

    Bottom line – if I ask you to call the police, then CALL THE POLICE!!! It’s what we pay you for!

    I would only recommend Ackerman if you like all of the following:
    1. Being locked into 3-year contracts
    2. Dealing with inept technicians
    3. Dealing with terrible customer service
    4. Putting your family’s safety at risk because of a company’s idiotic “policy”

    Read More
  11. User Score
    0
    February 14th, 2018 Wilmington, DE
    0 people found this review helpful!
    I setup a scheduled appointment over a month ago to get a wireless speaker installed in my bedroom. The tech showed up without the equipment and told me a product to order. When he came back out to install the product he told me to order, he said it was the incorrect product and he would grab the correct product from the warehouse and get installed. Fast forward 2-3 weeks when he gets back to do it, he installs the product and leaves it charging right next to the system. I go to put in my room last night thinking it was working. I test out this morning and it is not working. I put the speaker right next to the system and now the system is saying there is a loss of sensor zone.

    When the company called because my alarm went off and was disabled, I voice my displeasure with the caller who says thanks for choosing Ackerman and hangs up on me.

    I am beyond frustrated at this point with everyone I have come into contact with this Company. I am ready to cancel my service and switch to another Company.

    Read More
  12. User Score
    1
    February 7th, 2018
    0 people found this review helpful!
    I have requested 3 times to cancel my service, I speak to a representative and they promise to have someone call me back about cancelling, they never do, a month has went by still no answer
    Read More
  13. User Score
    0
    February 6th, 2018
    0 people found this review helpful!
    You do not want to do business with this company. .On 2 occasions the service people came out.($ 89.00 fee) and was unable to fix the system., They left me with a partial unsecured home each time. Even though they are not able to fix the malfunctions in the system they will not release me from the contract. The supervisor option is if I leave the company I will pay for the remaining 8 months of the 3 year contract or pay for a cellular system at 15% off so that I would have security. Remember it is Ackerman who is unable to fix the problem but it is the customer who must pay.
    Read More
  14. User Score
    0
    January 12th, 2018
    2 people found this review helpful!
    A service call to address my window issue took more than a week
    A sales call to install new devices never happened since sales person showed up did not have the sales order
    Subsequent calls were not addressed
    Above all – they have a 12 month renewing contract which requires written cancellation before 60 days.
    They also expect you to cancel by writing a letter.
    Very poor service, customer service.
    This company is all about making money from mediocre service and cancellation fees.
    They make ton of money in cancellation services. Mine is 300 plus dollars. I bought all my equipment and not that they gave for free. I paid for maintenance and not that they gave it for free.

    Customers should open their eyes about this company and their policies.

    Read More
  15. User Score
    0
    December 5th, 2017 Fairfax, VA
    2 people found this review helpful!
    This company has very misleading business practices with their fees- especiallly charges for dispatches. They will say a dispatch is needed, when it is not, only to inform you of the $89/per 30 minute fee after the visit. Also, the visit is another chance to push products you don’t need. If you signed up for direct debit for payment you will have to dipsutw with your bank. This is just one example. They should not be trusted with your finances or security.
    Read More
  16. User Score
    0
    October 31st, 2017
    1 people found this review helpful!
    After having been with Ackerman for over 2 years, I ran into a personal situation where I requested my account be put on hold. I was told that I could not put my account on hold but that it would have to be cancelled. I even explained to them my personal situation but they did not care to work with me. They are not the Customer Loyalty company that they say they are!!!
    There are too many other really good security companies here in Atlanta so what I recommend is that you use a security company other than Ackerman. That is what I plan to do. What a disappointment; they really don’t care about the Customer!!!!
    Read More
  17. User Score
    0
    October 16th, 2017 Decatur, GA
    2 people found this review helpful!
    Were not monitoring my alarm for 2 months, never called when my alarm went off. They were receiving the signal, then said they were not . Said that it was a courtesy by them to let me know if my alarm signal was not being received. Agent gave me two months free to cover the months that I paid for and that they were not covering my system. Now when I went to cancel my alarm, they are charging me for those months(which I already paid for). They are awful. Act as though you are working for them when it is the other way around….
    Read More
  18. User Score
    0
    October 3rd, 2017 Signal Mountain, TN
    3 people found this review helpful!
    I have tried to cancel service with this company for 6 months. We moved my mother and they refuse to discontinue service. I have sat on hold with them for over 40 minutes before someone told me that I had to fill out forms to cancel and they had to be mailed. Then they wanted a death certificate because it was in my fathers name (he died in 2004) and refused to cancel without it. Funny, they sure did cash the checks that were not in his name….

    I will NEVER do business with Ackerman again and will tell everyone I know how they are ripping off customers

    Read More
  19. User Score
    10
    September 25th, 2017 Villa Rica, GA
    1 people found this review helpful!
    have been with them for nearly 10 yr’s have been treated well and had great service
    Read More
  20. User Score
    2
    September 13th, 2017 Duluth, GA
    5 people found this review helpful!
    Awful customer service – the woman actually compared the Company to COMCAST, which we all know has the worst customer service! Why does no one in customer service understand that without customers they would not have a job?
    Read More

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Our Score
4.3
User Score
3.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
602

Number of Reviews

User reviews here on BHSC
116
Our Score
9.0
User Score
8.0
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,167