Charles Ackerman started Ackerman Security after surviving a gunshot wound during a break in at his home in 1967. Already a successful commercial real estate developer, Ackerman decided to do something about the lack of security options in the home security industry.
With customer service as their first priority, Ackerman Security Systems quickly became Atlanta's most respected home security company.
Due to low Ackerman Security reviews, we recommend customers compare Ackerman to other top companies like Protect America, Link Interactive, and Frontpoint Home Security.
Affordable Security Systems and Products
Ackerman Security Systems provides one of the most affordable home security systems in the industry. For a monthly monitoring fee of $19.95, customers will receive 24/7 monitoring on fire, burglary, and carbon monoxide alarm situations.
Customers may also purchase a full array of home security devices, including motion sensors, security cameras, touchscreens, and glass-break sensors. Each Ackerman security system is custom-built to ensure the client's specific home security needs are being completely addressed. Ackerman provides a free consultation to help give customers an idea of the system requirements before they have to buy.
Other devices and security systems Ackerman provides:
- Motion Detectors
- Carbon Monoxide Detectors
- Video Doorbell
- Indoor Surveillance Cameras
- Outdoor Surveillance Cameras
- Video Recording
- Real-Time Video Viewing
- Home Automation
- Smart Locks
- Smart Thermostat
- Smart Lights
- Smart Video Cameras
- Voice Control
- Garage Door Control
Ackerman also provides a number of impressive home automation options you can add to your security system including door sensors, wireless monitoring, various detectors, and other security equipment.
Customers can arm/disarm their systems, control locks, thermostats, and lights, receive text and email notifications, and even view live video surveillance camera footage all through Ackerman's mobile app.
In addition to building custom home security and automation systems, Ackerman Security systems provides professional monitoring service for burglars, fire situations, and medical emergencies.
All systems have the option for broadband internet monitoring, which can be either a handy backup or less intrusive alternative to traditional landline monitoring.
Ackerman strives to provide more in the customer service department by offering a 200% money-back guarantee.
The company states on its website that they will pay customers double what they lost if their homes are robbed while under an armed Ackerman security system.
The monitoring service will pay 100% of the affected customer's insurance deductible and then pay them the same amount in cash.
Services Focused in Georgia Locations
While there is certainly a negative impact of only servicing one area, local companies do tend to have a higher focus on customer satisfaction. The Ackerman home security service area includes:
- DeKalb County
- Johns Creek
- Sandy Springs
- And more
Essentially, Ackerman Security Systems covers Northern Georgia down into Central Georgia. We recommend interested customers call Ackerman to see if their area falls within the company's service area.
Gated Pricing Information
Researching customers cannot get pricing information on home security devices until they provide contact information and even then, they must wait to receive a response (likely from a sales rep or technician).
It would be much more convenient for customers to be able to see pricing information upfront and ungated.
Common concerns of current customers report poor experiences with individual sales representatives.
The complaints range from misrepresentation of overall cost, confusion regarding cancellation policies and improper installation. Some customers have even reported never receiving a legible copy of their contract.
Limited State Availability
According to the Ackerman website, the company only appears to service select parts of Georgia. Other companies in the home security industry cover either several or all 50 states in the U.S.
Ackerman Security does offer affordable systems, solid home automation options, a strong monitoring service, and money-back guarantee. Unfortunately, the company does have some customer complaints and has limited state availability.
In comparison to every other alarm company, Ackerman ranks somewhere in the middle among companies like ADT and Xfinity Home Security.However, in comparison to the top home security providers, Ackerman Security does seem to have some limitations. And there is not a lot of public information around key points of business such as the company's installation, equipment, technology, and contract requirements.
|Monthly Monitoring Fee||$19.95|
|Install & Equipment Fee||Undisclosed|
|System Relocation Fee||Fees May Apply|
|Number of Reviews||197|
|Review Last Updated: April 03, 2020|
Real Customer Reviews
The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.
In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.
Jace Holmes San Jose, CA
Mar 24, 2020
misrepresentation of overall cost, confusion regarding cancellation policies and improper installation. Some customers have even reported never receiving a legible copy of their contract. this is a very true statement of Ackerman
Yolanda Ramirez San Jose, CA
Mar 5, 2020
I am not satisfied with this company. This man from Ackerman Security came to my door, let himself in my house rushing in. I told him I already have a contract with another Alarm Security System. He told me to look for my contract with them to see if it is up. I started looking for the documents in both of my bedrooms. He walks in to help me look for it. I went to my other bedroom to look in my drawers and he came in to look in my drawer and he found the old Monitronics document that had said the contract was up. I told him I am going to call my Alarm system to find out if I was still with them. He told me, NO not to call them because he will take care of it all and he will cancel me out. I signed the agreement papers and the call that they make to record over the phone. They lied to me. This man kept my Monitronics paper. They took two payments out of my bank account. Turn out that I did have A contract up until 2023 with my Alarm I have already. This man was so aggressive and in a hurry for me to have his service. I was trying to cancel with them. They told me i have to fill out a account cancellation form. They send me in the mail. They had told me over the phone they will cancel. I have to pay the total ending balance of $2,317.19 to have my service terminated. I explained everything this man from Ackerman Security did to me. I reported him to the police and I made a complaint to the Better Business Bureau. This man was pushing me into buying his Ackerman Security Service. Don't trust this man from there. Nor the company.
Johnathan Rouse San Jose, CA
Mar 5, 2020
DO NOT GET THIS!! Of course the sales people are nice and have big promises, their goal is to sell. However, things become over-priced and charges added on, but one assumes once you suffer the install fee's it will get better. Well after install and the install fee, everything went well. Our service started in 2013, and we did not go to cancel till 2020, when we sold out house and moved. Talking to cancel agent, she said I could not cancel it, but my husband had to as account holder. She asked if I would want to move my account to our new house and she could give me some deals. I agreed it might work and I would like a quote, we went through and I got the final quote. As I gave her our new address she told me that Ackerman did not service the new location. However, I was still not allowed to cancel and had to make my husband too. So we hung up, and I told him to call in. He called in and the same girl answered. She explained that he could not cancel over the phone, but she had to send him an email, he would need to print out a form and physically MAIL it in. When he asked if he could just scan and email it back, she said a physical form was required before they could cancel. We spent the rest of the day talking to different people, trying to get to someone who could maybe help us. We finally waited till almost the middle of the night and talked to the after-hours group, just to get away from this girl. We also did research on their website that said to cancel, due to a move, you only had to call in to cancel. So near midnight we called again, talked to another girl, and she was nice and wanted to help, but kept saying we had to wait till normal business hours. After venting to her of our horrific day, she sent us to talk to her after-hours boss. This lady was really nice and gave us encouragement, but said we did need to print out the form, but that we could email it back in, and did not have to mail it, as the first girl said. I got the exact email to send it to, and told her I would have the form to her in 10 minutes. She said she would move it forward for us in the morning, and was sorry for the hassle. SO, if you want hidden fee's, people who jerk you around, cancellation fiasco's that involve talking to people for hours, printing out forms, filling out forms, possibly physically mailing forms, and meanwhile paying for all this pleasure, this is the company for you. We cancelled 12 different companies to our house, once we sold. I got all 12 cancelled in the time it took to get through just 1 step of Cancellation for Ackerman. My husband even said.. at this rate, maybe we should just keep paying the monthly fee to save us from wasting on this time, might be worth it! And I strongly believe that is what they are counting on!!! If Ackerman can't figure out how to do online or on the phone cancellations, do you really want that level of intelligence protecting you???...
Highly Unsatisfied Customer
Feb 26, 2020
We purchased our home in August of 2019. An Ackerman Security rep came out to our house to discuss the options for home security. I'm a younger female who was at home alone at the time. I truly believe the rep took advantage of the fact that I am young and was home alone that day. I signed 5 or 6 different forms. There was an invoice for $455 that was due that I told the rep I could not afford to pay now or in the future; we just bought the house and I was poor...still am poor. He had 6 or 7 tabs on his screen and switched over a few tabs and stated "see it's zero'd over here!" I repeatedly asked him "So, the ONLY thing I am responsible for is the $35.45 a month for X amount of years?" Which he validated verbally while he was standing in my kitchen. Fast forward to January 2020 and I receive an invoice for that $455 that stated it has been overdue since September 2020 and that half is due immediately or my account will be turned over to collections; keep in mind I have called Ackerman Customer Service every other day for the past 2 months trying to resolve the amount due. When asked to setup monthly payments I am told that simply cannot be done that half is due immediately and the rest due in 2 weeks. If I wanted to cancel my account entirely it would have been over $2,000 to cancel. I strongly do NOT recommend Ackerman Security. Their customer service is nonexistent.
Beverly L McDonough, GA
Feb 7, 2020
I'm okay with the security service. IT IS ABSOLUTELY IMPOSSIBLE TO CANCEL A SIMPLY CONTRACT WITHOUT HAVING TO PAY AN ABSORBITANT AMOUNT OF MONEY! I purchased a camera outright a year ago. I am dissatisfied with how it works. Yet, I am required to pay for two additional years for A CAMERA I OWN AND AN APP THEY CAN KEEP. This company has the worst possible customer service contract information that is not made clear when entering into the contract. How crazy is it to own their camera but still required to pay $90 a year for the next two years when you desire to cancel?
Feb 5, 2020
Staff is fast and friendly Damien was very friendly and helpful. Diagnosed the problem (dead battery on a wireless device) and solved it quickly. When I called to schedule the appointment, the staff was friendly, understood the urgency and getting my system back up and running and scheduled the repair quickly.
Jan 30, 2020
Worst company ever. No customer support. Technician came in and disabled our neighbors security alarm and said nothing. Project managers never return calls or emails. Save yourself the grief and do not use this company
Jan 9, 2020
Horrible customer service..I changed my home and when I called them to cancel my account they asked for a written letter saying that's their process of terminating service (at this tech age that's how they want to keep you as a customer..the only place that asked me to send a letter for cancelling service is was my previous gym)...anyways they keep on billing me after sending the letter also..just horribly bad company..stay away.
Jan 8, 2020
Responding to Homeowners Concerns: After communicating unresolved concerns to office representatives, a a technician was dispatched to the home. All concerns were addressed promptly and resolved in two separate visits to the home. The outcome is considered satisfactory.
Paola Ashburn, VA
Dec 26, 2019
STAY AWAY FROM ACKERMAN! NO WONDER THEY KEEP LOSING BUSINESS AND NOT GROWING!!! I got Ackerman when I moved in to my house about three and a half years ago. The sales people were really nice and I was told that I had to stay on a 3-year contract so I was not responsible to pay for the equipment they upgraded me to, and then I was told after that I could cancel any time - LIES! They auto-renew your contract for a full year without telling you. Then you call to cancel, nobody mentions this to you, but they make it so hard for you to cancel, they beg you to stay with them and lower your price (but there is a catch, you have to sign a new contract for another year). They raise your voice to intimidate you when you try to cancel too and then they simply don't care and want to charge you a ridiculous amount of money to get out of the contract early. When I asked, why don't you bother sending me a renewal notice so I can decide whether to stay with you or not, and their answer was oh no m'am we don't do that. So, in summary, GO USE ANY OTHER SECURITY SYSTEM EXCEPT THESE ONES THAT TIE YOU TO A LONG TERM CONTRACT, SPECIALLY WHEN THEY DON'T SEND YOU A NEW ONE. We just found the Ring one in Costco for 175 (they have a $60 discount!) bucks and we will pay 10 dollars a month for monitoring.
Dec 23, 2019
I have had Ackerman for 5 years now. I must say I am truly pleased with their service. I just signed up another location of mines and added cameras to the location. The install was quick and efficient. The technician gave us a complete demo on how to use them and the remote services. Overall My family are pleased with Ackerman and we will refer everyone we know!
Rachel Green Atlanta, GA
Nov 8, 2019
I cannot begin to tell you how cheated I feel by this company. In 2015, we moved into an apartment that already had a security system. I wanted to have it monitored, so the 1st company I thought of was Ackerman. They came out, did a couple of adjustments to our system to make it able to report back to them and set it up. I was 19 at the time and oblivious to the fact these kind of companies will try to take advantage of you. They signed us up for a 3 YEAR long contract knowing we were renters (we were in an apartment building, so it was obvious).. Keep this in mind for later on in my review. We decided to move out of our apartment in 2016 to rent a house. We were only 1 year into our contract, so we had to keep the monitoring. However, the new house did not have a security system. So, Ackerman came out and renewed our 3 year long contract so that we could get a security system installed by adding it to our monthly payments. Keep in mind, we were still renters. In 2017, we decided to move again to another rental house. This time since we owned the actual system, we had them move the one they installed for us in 2016 to this new rental house. This is when the issues began. Whoever came to get this system up and running at our new place slipped up and admitted that he had no idea why we were put into a 3 year long contract EVER because they don't do that for renters. Apparently renters are only ever supposed to get 1 year long contracts. However, because we moved and had to pay to have them move it, we had to renew our contract yet again.... But, since he let us know it was only supposed to be a year, he renewed it for only 1 year rather than 3. My mind was blown. I was furious. However, there was nothing that could be done about it so I took the 1 year renewal and knew I was going to cancel it as soon as it was up. Well, it was up at the beginning of this year (2019). I promptly sent a letter to cancel our services with them and thought I was done with that.... Well, I wasn't. What Ackerman FAILS to tell you is that their systems will not work if they are not monitored by them. As soon as the system picks up that it cannot reach Ackerman's cell tower (or whatever it is called), it starts to blare the siren over and over again until you get it to connect again, making you have to unplug it. This basically renders the system as useless trash, because it begins blaring the alarm from the moment it is powered on to let you know that you are not connected. So, 3/4 of 2019 we had a powered down system hanging on our wall. Completely useless. When it originally happened, I called them to ask them to come out and make it so that it wouldn't do that and so we could just have the system on and not monitored and they told me it wasn't possible. So, I spent 3 years making payments on a system that we couldn't even use after the 3 years was up. When we moved out because we bought a house in October, I threw it into the trash where it belongs. I got SimpliSafe at our new home and I could not be happier. I got a keypad, 15 different types of sensors and a camera for the same price that I got a keypad and THREE sensors at Ackerman. You can also use the system without ever connecting it to being monitored by SimpliSafe. So, SHAME ON YOU Ackerman. Absolute shame on you.
Dan M. Norcross, GA
Nov 7, 2019
I have been with Ackerman Security for over 15 years. They are the best! They are very responsive and their customer service is superior in the business. Anytime we set the alarm off accidentally, they call in seconds. Their technicians have been with them for years and they know their customers well. One in particular, Sean R, has offered his cell number to call him if or when we have a problem. That's old fashion service that is rare to find these days. They are a great company and plan to stay with them for a long time.
R Woodcock Peachtree City, GA
Nov 5, 2019
Watch out for these scammers. Signed up for autopay monthly only to find out when I cancelled that they would charge for a full year after cancellation due to the fine print in the auto pay agreement. NOT what I was told when we signed up.
Oct 21, 2019
The most miserable company you will ever experience. They customer loyalty department is a joke - they a predatory in their practices if you attempt to cancel - regardless of no contract. TIt is impossible to get anything resolved as they just want to keep repeating the same nonsense and asking for the same form - over and over - they count on wearing you down. Go with ADT - true professionals.
Oct 16, 2019
I think this company is a scam. They do not answer their phones. I have canceled by service three times without success and they are still billing me. My next stop to to blast Facebook and the rest of social media to stay away from this company. They need to prove to me that they are legit.
Mike Jun Herndon, VA
Oct 9, 2019
If they can only communicate properly and clearly, they could have saved a loyal customer. Their customer service is under trained and inadequate. After speaking with their supervisor, she is not much better at getting any follow up calls. Imagine a security company with horrible communication.... Do you feel safe that your worldly possession is being looked after by a company that can't call you back and misinform you with what they promised? I'm moving on to a more reputable company who is more responsive and caring.
JOE PYATT Decatur, GA
Oct 7, 2019
We are very sorry for this rating, but services over the three years contract have had too many calls with little or no satisfactory results. The company needs to improve on technical training and interpersonal skills.
Raphael Cumming, GA
Oct 3, 2019
We canceled our service back in August, followed their cancellation policy, spent almost a hour on the phone explaining we had switched to a different vendor. Finally got the cancellation form, and my wife drove to their office to hand deliver the letter. After waiting for someone for almost 30 min; she finally met a rep who stamped the letter and took the check for the cancellation fee. Yes, I had to pay a cancellation fee after being a customer for 15 years. Now, we are in October - and received another invoice! I will never use these guys ever again.
Kaushal Sinha Alpharetta, GA
Oct 2, 2019
Predatory contractual agreement with auto renewal. If you read their agreement, you will see how big of a scam their service is. Avoid this company like plague
MaryJane Lewis Powder Springs, GA
Sep 27, 2019
I had this security coverage for over 10 years and when I moved to a different address, problems ensued. First, they charged me for moving the system, which was not supposed to happen, and then the technician which came out to install my new system caused problems for me and created great anxiety and fear from his accusations of how I tore the wiring on the new panel. Then, when I tried to cancel service, I was told over the phone it was cancelled on 03/18/19 but still keep getting recurring charges on my credit card. Highly unethical and frustrating and am trying to get from under this continuous charge, which I have yet been unable to do.
Sep 24, 2019
I found the member of the loyalty department very knowledgeable and very helpful. I walked away with a better understanding of my alarm and I love the way they treat their long time custoners!
NR Cumming, GA
Sep 21, 2019
DO NOT USE THERE SERVICE. Unfair Business Practice. Very un professional and cancellation policy.
Sep 17, 2019
they advertise $19.95 but that is only with hard wired home phone... wireless is about $35.00 a month.. system often hard to connect to on mobile app.
Sep 16, 2019
Ackerman Security billing/cancellation policy is far beyond devious, and there seems to be no way out unless you pay them thousands of dollars if you've been with them for only a month. I've had them for 7yrs at my old home, they installed a system in my new home but continued to charge me for the old system after repeated calls to stop. The tech that installed the new system in my home caused damage to my wall that I had to get fixed & I feel their service to the customer has dramatically declined. I was through with Ackerman Security and called to cancel, they told me they would email me a cancellation form & when I received the form it had a "contractual balance amount" - get this - for $2,885.80. You read that right! This company has very predatory cancellation tactics and should be investigated by The Federal Trade Commission (FTC), The Federal Communications Commission (FCC), and The Consumer Financial Protection Bureau (CFPB), for its deceptive billing/cancellation practices. It is clear this company has a history and pattern of taking advantage of past and present customers.
Sep 9, 2019
Predatory cancellation policy. I moved out of my house over 2 years ago, and notified Ackerman via phone at that time. To spite repeated requests to cancel the notifications and the account over the phone, they kept sending me phone calls and texts about "alarm outages". And I just found out that they've been charging me for monitoring this whole time! I asked if they could provide at least partial credit since this is obviously an error, but they said they could not. BE ADVISED: Apparently, in order to cancel the account, you have to ask to be transferred to their "Customer Loyalty Department" and request that they email you a form. The form has to be filled out and physically mailed in in order for the account to be cancelled.
Sep 6, 2019
I had an appointment set for the system to be installed and no one ever called or showed up. When I finally received a call another appointment was set, when the tech arrived he didn’t have the right equipment to do the installation. The tech said he would be back in 2 days and never showed call Ackerman office and was not able to get anyone on the phone. When I called the salesperson I was told that the system that was in the house was not compatible even though the same salesperson came to my house and checked the system to see if it could be used. Then I was told the price that I was quoted is no longer valid and the cost would be higher due to the main key pad not being compatible. They’re quick to want you to pay for the system and then do the old bait and switch. I would not recommend this company to anyone.
DANIEL J KANE
Sep 6, 2019
Spoke with them 3 times and they have failed to forward termination documents each time
Linda Lewes, DE
Aug 27, 2019
Use some other company. Ackerman Security SUCKS! The people, who handle follow-up calls, after an alarm goes off, are complete idiots. I am tired of police showing up at our doorstep, after I have told Ackerman that everything is okay and not to send the police, even after spelling out the security code. These phone monitors are IDIOTS! I hate to say that about a person, but it is true. I'm switching and will contact ADT.
Aug 19, 2019
Buyers beware! When you try to disconnect your service the boneheads at Ackerman will only accept a signed disconnect form, that must be sent via US Mail. Email confirmation is not accepted, nor do they allow a customer to fax in their cancellation. I tried to disconnect two months ago, gave 3 weeks advance notice of the date to disconnect my service, even chatted with a sweet little thing named Kristen F, who assured me my account would be shut down on the date I requested. Today I was billed AGAIN by Ackerman, and told they never received my letter/signed disconnect form from the US Postal service (big surprise!) I went to their office today, showed the receptionist my original signed form, which she took and then FAXED to her accounts department (don't accept faxes Ackerman.....what a crock of s--t!!!!) I think the Attorney General of Georgia will be hearing from me about what appears to be a process that Ackerman uses to bilk customers out of additional payments. Shame on you Ackerman!
Aug 14, 2019
I thought this was good service until I tried to cancel.I signed on with ackerman in june 2015. no equipment. I had my own equipment from a competitor and signed with ackerman for monthly monitoring only. after 4 years, my existing system was getting outdated so I called ackerman to get a quote on getting an upgraded system and monitoring. I told them to give me their best price because I am shopping for prices from 3 competitors. Ackerman was the most expensive and I went with a different company. when I call to cancel my monitoring, they tell me they can beat that price because I have been a customer since 2015. I tell them, they should have offered me that price before I decided to go with a different company. it's too late now. now they say, fine, we will cancel but you owe 330 dollars. for what? I have been on monthly monitoring only since June 2015. they say, well we automatically renew you for 1 year if you don't write us and tell us not to. you are renewed through 2020 so to leave, you have to pay us for those months of monitoring? there was nothing that I was ever made aware of in 4 years that requires that. I never had your equipment, still don't and if you think that kind of scam makes me want to use you for a new system, you are nuts. then they say I can't cancel until I sign an agreement they are sending to pay this 330? They say cancellation can't be verbal. I don't trust this company. I f you are thinking of using them....RUN!!!! they are not fair.
JDina Atlanta, GA
Jul 23, 2019
Worst customer service ever. Scam customers to auto renew. Paper form has to sent through certified mail to cancel. Suck customer's money.
Jul 9, 2019
This is one of the worst security establishment , more of a scam. They get you to sign a contract and service only works for couple of months and stops working but they keep billing you every three months and never really bothered about fixing the broken alarm system. STAY FAR AWAY FROM THIS THIEVES
Jul 5, 2019
We had a serious issue with the system after just changing the battery. Mr. Brian Operator 144 on 7 /5/19 between 9 and 10 am was very professional, patient and thorough, although we where impatient and upset. .excellent trouble shooting .outstanding patience .exemplary multitasking 5 Stars for his exemplary professionalism ! djefferson, capitol heights, md. july 5, 2019
Jul 4, 2019
Never had an issue. Very responsive
Jun 27, 2019
The technician, Clay, was very thorough. He assessed the situation and went straight into addressing the problems. Clay was great. Thank you.
Jun 26, 2019
Great customer service the sales staff were very professional
Jun 26, 2019
Good, knowledgeable technician. On schedule.
Jun 25, 2019
Customer service is awesome. They really try to accommodate you when needed and reasonable prices.
Jun 22, 2019
PLEASE AVOID THIS COMPANY AT ALL COSTS! All of the negative reviews are correct! I've had service issues with this company. My panel has read no long range radio for months now. They've sent a technician out several times and the system is still not fixed. As one person stated early, I had to call them and inform them about the issue. If you were truly monitoring my account why wasn't a phone call placed to me to let me know that my system was not sending a signal to the monitoring station. So what am I paying for?!?! As of February I was done. I spoke with a representative, paid out the reminder of my contract and asked them the cancel my service as of April. Here we are June and I am still receiving a bill. For what? I cancelled my service and now they want me to pay $300+ dollars for another year.