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#10
ackerman1-130x130

Ackerman Security

Biggest Customer Gripe: Renewal Policy (read reviews)

Our Score
7.5
User Score
4.4

News Update: Is Your Home Hackable?

Our Score
7.5
User Score
4.4
Rank this Company
Ratings Breakdown

Price

Monthly payment
$19.95

Up-Front Costs

Activation, Install & Equipment
DOS

Technology & Equip.

10/10 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Pay Balance

Monitoring

Response Time
Wireless

Time in Business

Total # of years
48 Years

A+

Negative Rep

10/10= Bad Reputation
3

SDM Rank

Top 100 Company Rank
22

Index

Quality Index (Below 413 is good)
602

Number of Reviews

User reviews here on BHSC
34

This Review is maintained by

Review Last Updated: February 4, 2016

Ackerman Security Systems has been providing security solutions in the Georgia, Washington D.C., Maryland, and Virginia regions since 1967. They provide custom-built security systems that are geared towards suiting the homeowner’s situation.

Rank Chart Monthly Price Upfront Costs Video Our Score
#1
$19.99 $0 Yes
9.4
#2
$34.99 $99.95 Yes
9.1
#3
$24.99 $0 Yes
8.8
#10
ackerman1-130x130
$19.95 DOS Yes
7.5

In addition to building customer home security and automation systems, Ackerman Security Systems provides professional monitoring service for burglary, fire, and medical emergencies. Ackerman does not require customers to bundle packages or services and they provide a free consultation to help customers with their purchasing decision.

The Good

Ackerman home security is one of the nation’s leaders in the customized home security package. Unlike other security companies, Ackerman does not have a one-size-fits-all approach to home security. A sales person will sit down with you and evaluate your home and work with you to build a security system that suits the unique requirements of your specific situation.

Ackerman also offers security feature add-ons. These include:

  • Water sensors – multiple sensing probes can detect water leaks in multiple areas of your home. There is also extra flexibility where the customer can decide between high and low sensitivity.
  • Temperature sensors – Ackerman customers have the ultimate flexibility to choose temperature settings. There is also a remote temperature probe that allows one to control the freezer.
  • Asset protection devices – sync monitoring station with actions that need to be taken when certain sensors go off
  • Medical alert system – for those who may be elderly, there is now a way to link the home security system to the medical alert system to maintain independence while remaining protected

In addition to home security upgrades, Ackerman offers a home automation package that is connected to the customized home security system.

The Bad

It may be important to note that common concerns of current customers report poor experiences with individual sales representatives. The complaints range from misrepresentation of overall cost, confusion regarding cancellation policies and improper installation.

Customers have expressed concerns over the following Ackerman business practices:

  1. Sales Representatives – When a customer is about to purchase a product, they should receive all of the information they need up-front without being pushed too hard. Some customers have experienced individual sales reps falsifying information or not being prepared to answer their questions.
  2. Advertising practices – Other consumers have felt mislead, especially on how much the service costs. Some claim that they saw one price, but were given a much higher rate due to home/property size.
  3. Additional fees – Since up-front costs are determined based on several different factors, some customers have found that they were charged for services that they weren’t aware of.

The Bottom Line

Ackerman Security has a reputation of providing a highly affordable home security service with a top rating from the BBB. Ultimately, Ackerman Security Systems is a company that uses long-established strategies to generate a client base, such as inviting their potential clients to get specific information from a salesperson. While this tactic makes some consumers feel uneasy, the company’s reputation speaks for itself. We recommend avoiding potential problems by taking your time with the salesperson and clarifying any details about your service before signing a contract.

The overall service Ackerman customers can expect include:

  • Wireless and phone line connecting
  • Home automation services
  • Customized home security systems
  • Almost 50 years of experience

Ackerman Home Security Expert Review

Ackerman’s goal is to help secure their customer’s homes by protecting each vulnerable area of the property. They do not believe in a “one size fits all” type of approach which is why they do not have pre-determined home security packages available. While having the ability to customize the system is desirable, it does make it difficult to figure out the costs of Ackerman’s service prior to the consultation and quote process.

Technology and Equipment Overview

Ackerman provides a customized experience for all of their customers. When you sign up, you will have the option of building your own security system. Since the customer knows where their home is the most vulnerable to a break-in, Ackerman believes it is best to have a customized security package.

When building a system, customers can receive the following if they decide:

  • Keypad – comes with illuminated keys and easy-to-read display
  • Glass break sensor – has a sensing method that reduces false alarms
  • Motion detectors – complete with a pet immunity mode
  • Remote control – provides some home automation features
  • Video cameras – available for indoor and outdoor usage
  • Fire and smoke detectors – photoelectric smoke detectors detect smoldering fires while the heat detectors detect fast flames
  • CO detectors – utilizes electrochemical sensing technology to sense low levels of CO that may be hazardous

There are also options for upgraded technology, choosing between hard-wired or wireless monitoring as well as additional security features. Home automation equipment includes:

  • Smart control panels – allows homeowners to control the security system, lights, locks, and thermostat
  • Smart door locks – lock and unlock doors with mobile devices
  • Smart thermostat control – allows for maximizing comfort and energy savings
  • Remote light control – sets up schedules to control lights remotely
  • Video cameras – remotely access live feeds of a home’s activity
  • Security alerts – instant notifications will be sent in the event of an emergency

Ackerman also allows customers to keep their existing equipment and transfer security and monitoring control over to Ackerman.

Pricing and Packages

There are not necessarily packages for customers to choose from since Ackerman customizes each individual system. Alarm monitoring starts at $19.95/month, but it is not clear what home automation monitoring will cost. A quote will be necessary to know exactly what Ackerman will cost month-to-month for all services.

Those who visit the company’s website certainly provides a strong sense of what the company offers and a general idea of what to expect on a month to month basis in terms of basic costs of external monitoring; however, there is no place on the website that provides details regarding installation fees or system specifications. Additional efforts on the consumers behalf will have to be taken to find individual quotes for equipment.

Contract and Cancellation

Ackerman Security Systems provides a customizable service. Often times, this means that customers will need to purchase the security equipment since it will be suited for their unique living situation. Since Ackerman customers buy their security and automation equipment, there are no long-term contracts associated with the service. Contracts are often associated with home security providers that loan the equipment to their customers throughout the duration of the service period. By owning the system outright, Ackerman customers do not have to worry about getting locked into an agreement.

Because there are no contracts associated with the Ackerman service, customers can cancel at any time without paying additional charges or early termination fees.

Installation

Ackerman has professional technicians come into the home to install the system. There will be a scheduled appointment where a certified technician will install the wireless system and make sure activation is handled properly.

If a customer already owns a home security system and all accompanying parts, a technician will still come to the property to make sure the transferring of control to Ackerman is handled successfully.

Monitoring

Ackerman utilizes wireless alarm monitoring, which means customers will not need a phone line for their system to be activated. Monthly monitoring starts at $19.95/month, but that can vary based on home automation services or whether the system is for commercial purposes.

For potential customers who already own a home security system but decide to switch to Ackerman, there is an option that allows transferring of control. In these situations, Ackerman will provide free monitoring when the switch takes place.

Ackerman professional monitoring covers burglary, fire, and medical emergencies. All monitoring is backed up and covered 24/7.

To learn more about Ackerman home security, visit their website for more information. For more information on other home security providers, view other company profiles.

Are there any inaccuracies in this review? We take accuracy very seriously and would love your feedback. Visit our Request Reconsideration page and send us your feedback today!

34 Ackerman Security Reviews

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12
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  1. User Score
    0
    February 2nd, 2016
    0 people found this review helpful!
    This is quite possibly the worst company I have ever dealt with. I have tried to cancel by calling, scanning a cancellation letter, and even mailing a letter. They will not stop charging me. I don’t even live in the apartment anymore. If I could give any less than a zero I would.
  2. User Score
    0
    February 2nd, 2016
    0 people found this review helpful!
    Ackerman DOES have a contract which AUTOMATICALLY RENEWS even when you buy the equipment. They require a 60 day notice for cancellation but you still have to pay for the auto-renewed year (whatever portion is left). DO NOT TRUST THEM. Crappy copy of the contract that is almost unreadable and they don’t go over it. Yes everything is my fault. Ha ha. Not anymore.
  3. User Score
    10
    January 18th, 2016
    0 people found this review helpful!
    I’m not too sure where to begin. This company has some of the most knowledgeable and professional security specialist that I have had the pleasure to encounter. The sales representative Ms.Keeya was on point with my family’s. Security needs . She even calls my wife and some of our friends whom we have in common to follow up on how our service is going. I’m not to sure, but if this is A page from Ackerman security sales book then I’m sold. Service after the sale… Love it. Thanks for your great prices and sales representative.
  4. User Score
    0
    January 16th, 2016
    0 people found this review helpful!
    I called to inquire about service my sales person came out and was courteous friendly and very informative . after he left the disaster happened . It took a whole week to finally get a tech out to install and THEN when he arrive he was RUDE,unfriendly,never said 2 words to me . H e installed things without my permission and the threw this price at me that was never even discussed . I have never been treated so BAD in all my life . They sales person worked so hard to get my business just to have the tech ruin it all I would like all to know BRIAN from the fairburn team you SUCK !!! And if you need to go to Diversity training classes ad you are clearly not good with people of color and you are a poor representation of Ackerman and if I owed this company you would not be the kind of tech representing me…..
  5. User Score
    9
    January 10th, 2016
    0 people found this review helpful!
    Basic system is dependable, priced right, and good reps. Installation was good. For a basic system, I am very happy
  6. User Score
    1
    December 9th, 2015
    0 people found this review helpful!
    Beware of the annual renewal policy! It cost me $200+ to cancel my service because I had forgot about the 60 day notice before your policy automatically renews Annually. I have been a customer for almost three years now and I thought was in the clear from any committments. Our system was damaged by a power surge, and the service group is professional but expensive. ACKERMAN quoted me around $1000 to fix. I got a Quote from Jackson EMC to replace my system for half the price without any contracts. I called ACKERMAN to cancel and they informed me of my $200 cancelation fee, then proceeded to tell me they would match the quote by JEMC. I don’t care for people who conduct business like that.

    To top it off, after our system went down ACKERMAN never called until a week later to inquire about the system being offline. And it was about two months that they had absolutely no problems billing me for service that isn’t being provided when my system was down till the day I cancelled with a parting gift of $200 cancellation fee.

    Oh wait, they don’t stop your monthly billing for service (which they haven’t provided for months now) because they need a letter from me releasing them from liability. What kind of scam is this. What about an obligation to provide a service that someone is being forced to pay for?

  7. User Score
    0
    December 6th, 2015
    0 people found this review helpful!
    They are horrible. My alarm went off at my house but Ackerman took almost an hour to respond and send the police over. Again tonight the alarm accidentally went off again and I called Ackerman almost an hour and I am still waiting on tbe phone for tbem. You will regret dealing with. Customer service is also horrible.
  8. User Score
    5
    December 4th, 2015
    0 people found this review helpful!
    So my alarm recently went off when I was not home. I got a call on my cell home to let me know and was asked if I wanted the police to go by. I said yes. I was asked for my password and was told the police would be called. I also left the location where I was to go home and meet the police. On the way home, I called Ackerman back and asked if the police arrived because I didn’t want to go in without them being there. I was told that the police were “on the scene” and that if I didn’t hear anything everything was fine. I was told that the police would only call Akerman back if there was a problem. I go home. see no police car and going by what the Akerman phone rep told me that the police had been on the scene already. I go into the house with a neighbor watching from his porch. As I walking around, my door bell rings and its the police. They told me tthat this was the first time they had arrived.. and that I should have NEVER entered the premises. I was mislead by Ackerman and could have gotten hurt. Fortunately, it was a false alarm. Ackerman needs to train their phone reps and not present inaccurate information that could cause bodily harm.
  9. User Score
    0
    October 21st, 2015
    1 people found this review helpful!
    These folks continued to take money from my checking account for almost a year and now telling me a refund is not warranted with no explanation as to why. I was a faithful customer for over 7 years and never expected Ackerman to show such lack of integrity and fairness. I was told that someone would call me back over 2 weeks ago and no has called as of today. I will NOT ALLOW these folks to TAKE my money.
  10. User Score
    0
    October 14th, 2015
    2 people found this review helpful!
    Ackerman Security provides good service, until you opt to cancel. I informed a company representative that since I had cancelled my home phone I would also like to cancel service with Ackerman. I was told it would be taken care.of and my account would be noted. Three months later I received a charge for contract renewal. I called to inquire and was told my account was still active. I was told that I would have to submit a letter in order to cancel service. I agreed and asked if I would be refunded after receipt of the letter. No. In effect, Ackerman would like for me to pay for the upcoming year of service that my home is not equipped for and I do not want. I filed a complaint with the BBB.
  11. User Score
    0
    October 10th, 2015
    2 people found this review helpful!
    Ackerman is the biggest scam in alarms. I have been trying to get them to refund a fee I paid for a service they did not perform.They never like to give a copy of the contract, its”my laptop is having a problem and I will mail you a copy” which you never receive. If I don’t get my refund I plan to sue the agent and the company.
  12. User Score
    0
    October 9th, 2015
    2 people found this review helpful!
    I was a long-time (5+ years) customer of Ackerman. Overall was pretty pleased with service. In late July my wife called them out for a falsing sensor and had a few changes made to the system, which changed the billing. Somehow the auto payment had not gone thru for two cycles (it was being paid on an Amex that is used for high expenses so I never noticed the small charge wasn’t there. Anyway, long story short I called in to Ackerman this week to review account and inquire about adding cameras, and I was told that my monitoring service had been discontinued on July 13th and we had not had service since that time, and I was now in collections. Thank God we have not had an intruder or anything during that time. So much for relying on their service. No calls, no statements, no demand letters….nothing. I cannot stress enough something is very wrong with this companies invoicing, customer service and customer loyalty approach. The technicians have always been great, but the company as a whole is a zero.
  13. User Score
    0
    September 22nd, 2015
    1 people found this review helpful!
    i am disappointed with ackerman security. my security status system indicated low battery @ front door. replaced batteries , and status system still indicated low battery. called akerman security systems and the young lady i spoke with said the system would recognize new batteries within 24-48 hrs. , then reset itself. never happened. i called ackerman security three additional times because the problem continued for a week . bottom line i paid $85.00 for replacement batteries for motion detector. i realize my motion detector does not have a low battery indicator , but my contract does identify each piece of equipment in my house. the technician who scheduled a service call , not mentioning $85.00 fee should have mentioned the motion detector batteries. called ackerman security this morning 9/21/15 after repairs were completed , ask to speak with supervisor and was told one was not available at that moment . representative said supervisor would return call today. as of 11:00 p.m.
    no return call.
    i hope my experiences benefit someone else .
  14. User Score
    0
    September 1st, 2015
    1 people found this review helpful!
    i am disappointed with ackerman security. I was so happy to get ackerman and when i reached out to them because my system blanked out they started quoting me numbers and prices to send someone out. i had only had the system for 2 months why pay more money if i just had gotten it. i called my salesman demetrice who apologized and stated he would call me back on monday. I had yet to receive a call and that was back in may. I talked to a nice young lady who apologized for no one calling me back and that she would eliminate the fees and she would call me back the next day because i stated i went with another service provider. Unfortunately, she did not but after a couple if weeks i hadn’t heard from anyone nor saw any bills. However, last month i got a bill from ackerman and i wondered wow how did this start again. So today i decided to call and all i got was transferred six times, yelled at told that my account has gotten transferred to collections… As of 7/21/2015 i had a balance of $57.90 and a statement to prove it but she stated that i basically was lying . I hung up called another person she basically repeated what Sheresa said because they were next to each other. But then she stated it was a clerical error they did send me a bill but now i have to pay $837 if i want to get out of collections. How? yes i have a contract fee but how did it jump from $28.95 to $837 in one day. I was willing to pay $150 today for what i owe and two months in advanced even though i was told that it was canceled. They told me it was nothing they could do and if i want to avoid collections to pay $837 with them. Honestly what has happened to customer service. My whole neighborhood is ackerman and i will be talking to them about this scenario to let them know what type of company they are dealing with. A company who has employees like Sheresa who tell me there isn’t anything she can do, to deal with the collections agency and was just plain disrespectful.
  15. User Score
    10
    August 25th, 2015
    1 people found this review helpful!
    Peter gave a great explanation of product and services. I appreciated the honesty with providing the best option that fits my needs. Most importantly, he was not late for the appointment!
  16. User Score
    4
    July 20th, 2015
    6 people found this review helpful!
    Service was good until we needed to cancel due to a move. Then it was difficult to get them to acknowledge that we cancelled our service. We filled out the forms needed and sent them in via email, and regular mail. I called again to talk to someone about the billing to recieve our money back for being billed when we had sent in a cancelation request. I had to send another email with the form as proof that we cancelled in the time I stated.
    Very difficult to get them to stop billing you, and get your money back for being over billed.
  17. User Score
    10
    June 15th, 2015
    1 people found this review helpful!
    The Security Consultant Ian Edwards was awesome. Every detail pertaining to the operation of the system, cost and installation process was explained. If you are fortunate enough to get his consultant, you will see and feel exactly why I feel he is the fantastic. Thanks for the consult.
  18. User Score
    10
    June 11th, 2015
    1 people found this review helpful!
    We had an excellent visit with Dean Gabriel, answered all our questions & had our system in in no time. Very personable! Thanks again Dean.
  19. User Score
    9
    May 27th, 2015
    2 people found this review helpful!
    We have been Ackerman customers for over 6 years. All personnel we have dealt with have always been prompt and professional. We have upgraded our system several times to maintain the “newest and best.” We highly recommend this company.
  20. User Score
    0
    April 29th, 2015
    7 people found this review helpful!
    Where do I even begin. They lied and said that they could beat ADT in price and service, but the truth is that their cost includes NO service calls, no batteries, no coming out to check what’s wrong.. nothing! We literally had our system beaping for DAYS (every 1.5 minutes btw) before it was resolved. They said they would be charging us to come out (which they told us when we signed up was covered), and additionally that we couldn’t come out for 3 days. We have small children and our sleep was consistently interrupted until they fixed the issue. They nickle and dime you for everything, even a battery! They apparently have an increased price that includes a PORTION of service calls, but that takes them above their competitors prices. The last straw was today.

    Further, they sent us a delinquent notice thorugh a creditor because our card expired (expiration date renewed) instead of trying to reach out to us to resolve the issue. We called to cancel because this took us over the top in frustration, and when we did, we were told that was fine, but we would have to pay through the end of our contract regardless – an additional 2 months!!!!

    This is an absolutely TERRIBLE company. No one knows what they are doing, and I would not recommend them EVER!!!

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Our Score
7.5
User Score
4.4
Rank this Company
Ratings Breakdown

Price

Monthly payment
$19.95

Up-Front Costs

Activation, Install & Equipment
DOS

Technology & Equip.

10/10 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Pay Balance

Monitoring

Response Time
Wireless

Time in Business

Total # of years
48 Years

A+

Negative Rep

10/10= Bad Reputation
3

SDM Rank

Top 100 Company Rank
22

Index

Quality Index (Below 413 is good)
602

Number of Reviews

User reviews here on BHSC
34
Our Score
9.4
User Score
8.5
Rank this Company
Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
777