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#65
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Ackerman Security

Similar to: ADT Security

Our Score
4.3
User Score
3.6

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Our Score
4.3
User Score
3.6
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
602

Number of Reviews

User reviews here on BHSC
101

This Review is maintained by Chase Sagum

Review Last Updated: January 7, 2017

Ackerman Security Systems has been providing security solutions in the Georgia, Washington D.C., Maryland, and Virginia regions since 1967. The company provides custom-built security systems that are geared towards suiting the homeowner’s situation. Ackerman does not require customers to bundle packages or services and they provide a free consultation to help customers with their purchasing decision. However, in the company’s eagerness to get customers to call for a free consultation, little useful information (e.g., contract information, renewal policy, etc.) is available anywhere online, preventing Ackerman from competing with top home security companies.

The Good

  • Custom-Built Security Systems
  • Home Automation Options
  • Internet Monitoring Available

Ackerman Security provides one of the most affordable home security systems in the industry. For only $19.95 a month, customers can receive a full array of home security devices, including motion sensors, security cameras, touchscreens, and glass-break sensors. Each Ackerman security system is custom-built to ensure the client’s specific home security needs are being completely addressed. Ackerman provides a free consultation to help give customers an idea of the system requirements before they have to buy.

Ackerman also provides a number of impressive home automation options you can add to your security system. Customers can arm/disarm their systems, control locks, thermostats, and lights, receive text and email notifications, and even view live video all through Ackerman’s mobile app. In addition to building custom home security and automation systems, Ackerman Security Systems provides professional monitoring service for burglary, fire, and medical emergencies. All systems have the option for broadband internet monitoring, which can be either a handy backup or less intrusive alternative to traditional landline monitoring.

The Bad

  • Limited Availability
  • Poor Transparency
  • Potential Upfront Costs
  • Annual Renewal Policy
  • Poor Customer Service

Ackerman Security has only three service areas: Atlanta, GA, Washington D.C., and Philadelphia, PA. While this small-market approach is not necessarily unique in home security, industry leaders can boast a truly nationwide presence, with service locations in nearly every major city or metro area. And though Ackerman Security only serves three major cities/metros, that is not the company’s biggest problem; Ackerman Security has very poor online transparency, meaning important company information cannot immediately be found without reaching out to a customer service representative or scheduling a free quote/consultation.

Ackerman’s poor online transparency poses risks to customers in a few different ways. First off, customers will have no idea what kind of upfront costs (if any) they will be dealing with. Other home security companies that provide custom systems will usually charge customers for the price of the equipment, or some kind of activation/installation fee. Ackerman provides no such information on its site. Several customers have also complained about Ackerman Security’s automatic renewal policy (again, mentioned nowhere on-site). Regardless of whether customers want to extend their contracts or not, Ackerman renews their contracts automatically.

It may be important to note that common concerns of current customers report poor experiences with individual sales representatives. The complaints range from misrepresentation of overall cost, confusion regarding cancellation policies and improper installation. Some customers have even reported never receiving a legible copy of their contract.

The Bottom Line

From what information is available, Ackerman Security appears to provide everything a comprehensive home security and home automation system requires. The company provides one of the lowest monthly rates in the industry, and customers are guaranteed a custom-built home security system to address their specific preferences and needs. However, Ackerman provides very little information upfront to help customers make an informed decision ahead of time; for contract specifics, customers will need to schedule a free consultation.

While customers in Atlanta, D.C., and Philadelphia may find little wrong with Ackerman Security Systems, they are still strongly encouraged to investigate top home security companies before making a decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.5
$34.99
$99

#3

5.7
$34.95-49.95
$99

#65
ackerman1-130x130

3.6
Undisclosed
Undisclosed

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101 Ackerman Security Reviews

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  1. User Score
    0
    October 31st, 2017
    0 people found this review helpful!
    After having been with Ackerman for over 2 years, I ran into a personal situation where I requested my account be put on hold. I was told that I could not put my account on hold but that it would have to be cancelled. I even explained to them my personal situation but they did not care to work with me. They are not the Customer Loyalty company that they say they are!!!
    There are too many other really good security companies here in Atlanta so what I recommend is that you use a security company other than Ackerman. That is what I plan to do. What a disappointment; they really don’t care about the Customer!!!!
    Read More
  2. User Score
    0
    October 16th, 2017 Decatur, GA
    1 people found this review helpful!
    Were not monitoring my alarm for 2 months, never called when my alarm went off. They were receiving the signal, then said they were not . Said that it was a courtesy by them to let me know if my alarm signal was not being received. Agent gave me two months free to cover the months that I paid for and that they were not covering my system. Now when I went to cancel my alarm, they are charging me for those months(which I already paid for). They are awful. Act as though you are working for them when it is the other way around….
    Read More
  3. User Score
    0
    October 3rd, 2017 Signal Mountain, TN
    1 people found this review helpful!
    I have tried to cancel service with this company for 6 months. We moved my mother and they refuse to discontinue service. I have sat on hold with them for over 40 minutes before someone told me that I had to fill out forms to cancel and they had to be mailed. Then they wanted a death certificate because it was in my fathers name (he died in 2004) and refused to cancel without it. Funny, they sure did cash the checks that were not in his name….

    I will NEVER do business with Ackerman again and will tell everyone I know how they are ripping off customers

    Read More
  4. User Score
    10
    September 25th, 2017 Villa Rica, GA
    0 people found this review helpful!
    have been with them for nearly 10 yr’s have been treated well and had great service
    Read More
  5. User Score
    2
    September 13th, 2017 Duluth, GA
    2 people found this review helpful!
    Awful customer service – the woman actually compared the Company to COMCAST, which we all know has the worst customer service! Why does no one in customer service understand that without customers they would not have a job?
    Read More
  6. User Score
    2
    August 13th, 2017
    3 people found this review helpful!
    I have been with Ackerman since 2011. I upgraded my system in 2015. After my husband past, I found I could no longer afford my home and moved out of state. Ackerman refused to cancel the contract and told me I owed them in access of $1200. I have requested several times for consideration. If I had stayed in the area, I would have transferred my system but that was not possible. There must be better companies to deal with.
    Read More
  7. User Score
    2
    July 25th, 2017
    5 people found this review helpful!
    We have been customers of Ackerman since 1998. All was fine until 2012 when we changed telephone service from Bell South to Comcast phone service. Although we have paid for Ackerman monitoring service continually, we learned from the Ackerman technician last month that our security system does not work with the Comcast phone service, and apparently has not been working since we switched phone service in 2012.
    I understand we are at fault for not “testing the system monthly,” as the people I’ve spoken to at Ackerman are quick to point out. However, we had an Ackerman technician here at least once for service since 2012 (battery replacement in 2014) and although the invoice said “Tested signals – OK,” it was not possible that the call in service functioned.
    I have tried to cancel our service. My first call was at 5:15 pm last week, but the office was closed. On Friday 7/22 I called at 4:43, and was transferred to the “Customer Loyalty” department for cancellation. After over 30 minutes on hold, I called again on another phone and was told the department was closed, and they were sorry I was on hold for what ended up being, literally, 45 minutes because I really wanted to get this behind me. I insisted on speaking to a manager, and a manager (“Ms. J”) did call back over an hour later and apologized, but still could not cancel my service but said she would pass along my complaint to her supervisor.
    Today I got through to the cancellation department, and was told I need to complete paperwork, after which I am required to give a 60 day notice to cancel my service. They said it was “for my home security.”
    Just wanted to share this – customer beware! I am giving them a 2 rather than a 0 for 1) the early years of satisfactory service, 2) the most recent tech who was honest enough to tell us our service could not have been working since 2012, and 3) “Marcelle” who I spoke to today, who, although delivering news on Ackerman’s extortionist 60 day cancellation policy, was as pleasant as she could be. She said a manager would call me back today, and even called me back to say (not surprisingly) that the manager would indeed not be calling back today, but to expect a call back tomorrow morning.
    Read More
  8. User Score
    0
    July 18th, 2017
    6 people found this review helpful!
    Beware of Ackerman security they have no moving clause in their contract. If you sign a contract with them and you move out of their service area they will go after you to pay it in full. They do this even though they can provide you with no service for your money. This is a terrible way to do business it is totally unethical.
    Read More
  9. User Score
    0
    July 13th, 2017
    2 people found this review helpful!
    Tech misdiagnosed problem, salesman sold me wrong equipment with a new three year contract, all prepaid. Still not working and i am out about $300. By the way, i am a longtime customer or Zi would have never agreed to this.
    Read More
  10. User Score
    0
    June 27th, 2017
    1 people found this review helpful!
    Just THE WORST!
    This company has no follow-up, minimal customer responses and they are obviously completely overwhelmed.
    Switching to them is the single worst decision I have ever made.

    A power failure must have drained the 9V back-up battery and now the alarm system beeps endlessly at night. FORTUNATELY, I know how to turn the whole system off; if my wife were here alone she would have to hear this all day and all night!

    Ackerman’s time window–AND I pay extra for their “wire maintenance plan”–SIX FRIGGING DAYS!! Can you believe that?

    Read More
  11. User Score
    1
    June 16th, 2017 Waldorf, MD
    0 people found this review helpful!
    Ackerman is terrible. Shady service people repairing with used parts and willing to do side work installing cameras and smoke alarms on the side purchased from e-bay. The service takes days and the Georgia office is nice but the local service people could give a rats behind that your system is down.
    Read More
  12. User Score
    0
    May 28th, 2017 Atlanta, GA
    2 people found this review helpful!
    HORRIBLE PRODUCT! The sensor fell off of the white cardboard attached to the window that they initially attached and changed out several times. I reattached it, AGAIN, and now the yellow caution light is on. I call to get it cleared, as I have done quite a few times before, and the young man tells me that the only way to get it cleared is to have a technician come out. ARE YOU CRAZY? I’m not paying for that when you can assist me over the phone. He couldn’t, I Googled, set off the alarm and they call me. I tell the lady what happens, she’s trying to have me pay a fee to a technician come out as well. Spoke with a supervisor. Guess what, SHE DOESN’T KNOW EITHER! What a joke! She has me put a code in to bypass that zone so if someone wants to break in, THEY CAN because no one there can assist me. I can’t WAIT until this contract is up. NEVER AGAIN ACKERMAN!
    Read More
  13. User Score
    1
    May 24th, 2017
    2 people found this review helpful!
    I noticed an error message on our panel and called to see if our alarm is working. They said they haven’t received a signal from us in months. However, I could still set the alarm and the lights showed ready. I asked them to cancelmy sservice and he told me i had to do this in writing via email. I can’t locate the email address to contact anyone on their website. I call back and they say they are in sales and do not have the email address to provide. That department is open until 5. This has been a total waste of money.
    Read More
  14. User Score
    0
    May 20th, 2017 PA
    1 people found this review helpful!
    Worst customer service.Do NOT use their services
    Read More
  15. User Score
    0
    May 11th, 2017 Alexandria, VA
    1 people found this review helpful!
    Since being back with Ackerman it has been problem after problem. I reactivated my system on good faith that the service had changed. I paid the past due balance on the faith that the representative said that the service was better. They upgraded my system and assured me that nothing would change. I haven’t had basement coverage since. They reactivated the system upstairs and did nothing for the basement it’s been over a month since I complained about this issue and I’m now being told that nothing can be done not unless I pay $89.95. I purchase this system from Ackerman in 2012 and upgraded to digital in 2016 it has not been a year and I have had piss poor service. This is unfair and rip off. I spoke Michelle a customer service representative that showed no compassion for my safety and she was short and rude. She was told to tell me that it’s nothing they can do by her supervisor Andrew. I feel as though this is unjust. Ackerman is a piss poor alarm system company and I will make it my business to let anyone that want an alarm system to not choose Ackerman. This company run gimmicks and they are fraudulent not to mention the customer service is poor. You train and send your agents out in the community to sale these systems and they do not tell you all the hidden shenanigans that’s in the contract. I’m very displeased with the customer service and the insulation that was done. I can’t even enjoy my system the way I use to, because the reactivation was done poorly, now you want me to pay for your technician’s poor work Ackerman a fraudulent company stay away go with ADT or another company as I should have done.
    Read More
  16. User Score
    0
    May 4th, 2017
    4 people found this review helpful!
    Ackerman’s sales practices are very deceptive and dishonest. They will tell you that a firm term contract is not necessary because they will take over monitoring existing equipment. They will then ask you to “authorize” the installation of a new control panel and connect to that existing equipment, and you do that by signing an electronic hand held device, so you don’t really know what you are signing. It is only later when you want to cancel that you find out you signed a long term contract, which you were not able to read on that hand held device. Very deceptive. There are several honest companies out there, my advice is to stay away from Ackerman.
    Read More
  17. User Score
    1
    May 3rd, 2017
    2 people found this review helpful!
    Out of the entire month I had it it didn’t work for 3 weeks… I prefer to go with another company I wanted to cancel a day after they installed it and they wanted to charge me $350 I will never use them there is to many hidden information don’t do it
    Read More
  18. User Score
    0
    May 3rd, 2017 Washington, DC
    3 people found this review helpful!
    I signed a three year contract with Ackerman. I paid, in full, the first year of $239.40 in Feb. 2017. I get another charge on my credit card in April 2017, without my consent. I called to inquire and they said the additional cost was for a tax increase and would occur every year. They went on to say that they didn’t need my consent to charge this additional cost to my credit card. I was livid at this time. How could a company be able to keep charging you, after you have paid for the year and use your credit card without consent? I then proceed to cancel this contract and they said it would cost me $478.80 to cancel. Lesson learned. When this contract is up, I will definitely be going back to ADT.
    Read More
  19. User Score
    0
    May 2nd, 2017
    3 people found this review helpful!
    If you’re thinking about getting their service, please DON’T! They have a 3 year contract, their panel is really bad and not loud enough and when you call to complaint they say they will call you back and send a tech over and they don’t do. You call again and go over the same process and nothing gets resolved. You get upset and try to cancel but you’re stuck on this 3 year contract. I live in a 3 level town house and if I’m on the second floor and the siren goes off I won’t hear it. REALLY BAD! Plus and most important, when the siren goes off, it takes them 30 minutes to check on you.
    This is my sincere review. Do not go for this companie.
    Read More
  20. User Score
    9
    April 3rd, 2017 Atlanta, GA
    0 people found this review helpful!
    I called Ackerman security to cancel my service due to the salesman…he wouldn’t return calls…sold me services I didn’t want…ect. I was very upset until I called the retention department and spoke to Kim…she was very calm…and walked me threw all the errors and corrected them as we spoke…she even asked me to call her back in a couple of weeks for follow up and possible info about saving more money on my system.
    Read More

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Our Score
4.3
User Score
3.6
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
602

Number of Reviews

User reviews here on BHSC
101
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,057