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#10
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Ackerman Security

Biggest Customer Gripe: Renewal Policy (read reviews)

Our Score
7.5
User Score
4.7
Our Score
7.5
User Score
4.7
Rank this Company

Ratings Breakdown

Price

Monthly payment
$19.95

Up-Front Costs

Activation, Install & Equipment
DOS

Technology & Equip.

10/10 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Pay Balance

Monitoring

Response Time
Wireless

Time in Business

Total # of years
48 Years

A

Negative Rep

10/10= Bad Reputation
3

SDM Rank

Top 100 Company Rank
22

Index

Quality Index (Below 413 is good)
602

Number of Reviews

User reviews here on BHSC
42

This Review is maintained by Jordan Zornes

Review Last Updated: April 5, 2016

Ackerman Security Systems has been providing security solutions in the Georgia, Washington D.C., Maryland, and Virginia regions since 1967. The company provides custom-built security systems that are geared towards suiting the homeowner’s situation. Ackerman does not require customers to bundle packages or services and they provide a free consultation to help customers with their purchasing decision. However, in the company’s eagerness to get customers to call for a free consultation, little useful information (e.g., contract information, renewal policy, etc.) is available anywhere online, preventing Ackerman from competing with top home security companies.

Rank Chart
Monthly Price
Upfront Costs
Has Video
Review

#1

$19.99
$0
Yes

#2

$34.99
$99.95
Yes

#3

$24.99
$0
Yes

#10
ackerman1-130x130

$19.95
DOS
Yes

The Good

  • Low Monthly Rates
  • Custom-Built Security Systems
  • Home Automation Options
  • Internet Monitoring Available

Ackerman Security provides one of the most affordable home security systems in the industry. For only $19.95 a month, customers can receive a full array of home security devices, including motion sensors, security cameras, touchscreens, and glassbreak sensors. Each Ackerman security system is custom-built to ensure the client’s specific home security needs are being completely addressed. Ackerman provides a free consultation to help give customers an idea of the system requirements before they have to buy.

Ackerman also provides a number of impressive home automation options you can add to your security system. Customers can arm/disarm their systems, control locks, thermostats, and lights, receive text and email notifications, and even view live video all through Ackerman’s mobile app. In addition to building custom home security and automation systems, Ackerman Security Systems provides professional monitoring service for burglary, fire, and medical emergencies. All systems have the option for broadband internet monitoring, which can be either a handy backup or less intrusive alternative to traditional landline monitoring.

The Bad

  • Limited Availability
  • Poor Transparency
  • Potential Upfront Costs
  • Annual Renewal Policy
  • Poor Customer Service

Ackerman Security has only three service areas: Atlanta, GA, Washington D.C., and Philadelphia, PA. While this small-market approach is not necessarily unique in home security, industry leaders can boast a truly nationwide presence, with service locations in nearly every major city or metro area. And though Ackerman Security only serves three major cities/metros, that is not the company’s biggest problem; Ackerman Security has very poor online transparency, meaning important company information cannot immediately be found without reaching out to a customer service representative or scheduling a free quote/consultation.

Ackerman’s poor online transparency poses risks to customers in a few different ways. First off, customers will have no idea what kind of upfront costs (if any) they will be dealing with. Other home security companies that provide custom systems will usually charge customers for the price of the equipment, or some kind of activation/installation fee. Ackerman provides no such information on its site. Several customers have also complained about Ackerman Security’s automatic renewal policy (again, mentioned nowhere on-site). Regardless of whether customers want to extend their contracts or not, Ackerman renews their contracts automatically. According to customer reports, though Ackerman subscribers have 60 days to cancel their subscription, they will still have to pay the remaining balance of their contract.

It may be important to note that common concerns of current customers report poor experiences with individual sales representatives. The complaints range from misrepresentation of overall cost, confusion regarding cancellation policies and improper installation. Some customers have even reported never receiving a legible copy of their contract.

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The Bottom Line

From what information is available, Ackerman Security appears to provide everything a comprehensive home security and home automation system requires. The company provides one of the lowest monthly rates in the industry, and customers are guaranteed a custom-built home security system to address their specific preferences and needs. However, Ackerman provides very little information upfront to help customers make an informed decision ahead of time; for contract specifics, customers will need to schedule a free consultation.

While customers in Atlanta, D.C., and Philadelphia may find little wrong with Ackerman Security Systems, they are still strongly encouraged to investigate top home security companies before making a decision.

Ackerman’s goal is to help secure their customer’s homes by protecting each vulnerable area of the property. They do not believe in a “one size fits all” type of approach which is why they do not have pre-determined home security packages available. While having the ability to customize the system is desirable, it does make it difficult to figure out the costs of Ackerman’s service prior to the consultation and quote process.

Technology and Equipment Overview

Ackerman provides a customized experience for all of their customers. When you sign up, you will have the option of building your own security system. Since the customer knows where their home is the most vulnerable to a break-in, Ackerman believes it is best to have a customized security package.

When building a system, customers can receive the following if they decide:

  • Keypad – comes with illuminated keys and easy-to-read display
  • Glass break sensor – has a sensing method that reduces false alarms
  • Motion detectors – complete with a pet immunity mode
  • Remote control – provides some home automation features
  • Video cameras – available for indoor and outdoor usage
  • Fire and smoke detectors – photoelectric smoke detectors detect smoldering fires while the heat detectors detect fast flames
  • CO detectors – utilizes electrochemical sensing technology to sense low levels of CO that may be hazardous

There are also options for upgraded technology, choosing between hard-wired or wireless monitoring as well as additional security features. Home automation equipment includes:

  • Smart control panels – allows homeowners to control the security system, lights, locks, and thermostat
  • Smart door locks – lock and unlock doors with mobile devices
  • Smart thermostat control – allows for maximizing comfort and energy savings
  • Remote light control – sets up schedules to control lights remotely
  • Video cameras – remotely access live feeds of a home’s activity
  • Security alerts – instant notifications will be sent in the event of an emergency

Ackerman also allows customers to keep their existing equipment and transfer security and monitoring control over to Ackerman.

Pricing and Packages

There are not necessarily packages for customers to choose from since Ackerman customizes each individual system. Alarm monitoring starts at $19.95/month, but it is not clear what home automation monitoring will cost. A quote will be necessary to know exactly what Ackerman will cost month-to-month for all services.

Those who visit the company’s website certainly provides a strong sense of what the company offers and a general idea of what to expect on a month to month basis in terms of basic costs of external monitoring; however, there is no place on the website that provides details regarding installation fees or system specifications. Additional efforts on the consumers behalf will have to be taken to find individual quotes for equipment.

Contract and Cancellation

Ackerman Security Systems provides a customizable service. Often times, this means that customers will need to purchase the security equipment since it will be suited for their unique living situation. Since Ackerman customers buy their security and automation equipment, there are no long-term contracts associated with the service. Contracts are often associated with home security providers that loan the equipment to their customers throughout the duration of the service period. By owning the system outright, Ackerman customers do not have to worry about getting locked into an agreement.

Because there are no contracts associated with the Ackerman service, customers can cancel at any time without paying additional charges or early termination fees.

Installation

Ackerman has professional technicians come into the home to install the system. There will be a scheduled appointment where a certified technician will install the wireless system and make sure activation is handled properly.

If a customer already owns a home security system and all accompanying parts, a technician will still come to the property to make sure the transferring of control to Ackerman is handled successfully.

Monitoring

Ackerman utilizes wireless alarm monitoring, which means customers will not need a phone line for their system to be activated. Monthly monitoring starts at $19.95/month, but that can vary based on home automation services or whether the system is for commercial purposes.

For potential customers who already own a home security system but decide to switch to Ackerman, there is an option that allows transferring of control. In these situations, Ackerman will provide free monitoring when the switch takes place.

Ackerman professional monitoring covers burglary, fire, and medical emergencies. All monitoring is backed up and covered 24/7.

To learn more about Ackerman home security, visit their website for more information. For more information on other home security providers, view other company profiles.

Are there any inaccuracies in this review? We take accuracy very seriously and would love your feedback. Visit our Request Reconsideration page and send us your feedback today!

42 Ackerman Security Reviews

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  1. User Score
    10
    April 27th, 2016 Saint Paul, MN
    0 people found this review helpful!
    I had the pleasure of meeting and talking ‘Security’ with the Ackerman Sales person, Juan. Very professional. I was very pleased with the level of knowledge he exhibited. In fact, I was so pleased, I ordered 2 systems for different properties. The Installers Frank and Bryant were equally knowledgeable and profressional. Thanks Guys…Your Customer Service is A-1.

    Reviews of the Systems coming a little later.

    Read More
  2. User Score
    0
    April 19th, 2016 Smyrna, GA
    0 people found this review helpful!
    was an absolute rip off. they installed my system then said oh you cant use with your door. And when you go to cancel they want to bill you for remainder of service with them. terrible company and a complete rip off. sales associate told me i could cancel at any time. and that was a lie.
    Read More
  3. User Score
    0
    March 23rd, 2016 Duluth, GA
    1 people found this review helpful!
    My son spoke with the Ackerman salesman from Norcross, Ga that accused him of stealing the sunglasses and agreed ed to pay him $50.00 but I called and offered to pay the whole $1120.00 BUT in actual reality we gave this guy our debit card information my son even told him were he works and the guy has been inside of our house and we even left him alone a couple of times while he said he was waiting for his computer. Before he left my spouse pulled up he did not greet him he hurried to get into his car. We wanted to feel safer but now we may have to even move because this guy has our personal information. LESSON LEARNED DO NOT IN ITF ANYONE IN TO YOU HOME NO MATTER WHAT COMPANY THE ARE REPRESENTING.
    Read More
  4. User Score
    10
    February 20th, 2016 Snellville, GA
    1 people found this review helpful!
    Great customer service. Rep was extremely helpful and knowledgeable about the product and what would be best
    Read More
  5. User Score
    10
    February 18th, 2016 Atlanta, GA
    1 people found this review helpful!
    I am glad that i chose Ackerman Security. Marty was my sales consultant and was ble to explain everything related to features, pricing and the systems available. Marty’s customer service was excellent and he was knowledgeable about all products and services.
    Read More
  6. User Score
    1
    February 17th, 2016 Canton, GA
    2 people found this review helpful!
    The salesman told us multiple lies. I cancelled installation, after realizing i did not want to go with Ackerman. The salesman never processed my credit for our down payment, even after telling me he did.
    Read More
  7. User Score
    10
    February 17th, 2016 Atlanta, GA
    1 people found this review helpful!
    We love Ackerman Security ! We used them for both our home and business,. Great services, friendly, and fast! Ben our sales guy is awesome ! Very friendly and dependable!
    Read More
  8. User Score
    10
    February 10th, 2016 GA
    1 people found this review helpful!
    The sales consultant , installation specialist and customer service representative were very professional, informative and proficient. I’m very pleased with the quality of product service I’ve received from Ackerman Security.
    Read More
  9. User Score
    0
    February 2nd, 2016 Atlanta, GA
    3 people found this review helpful!
    This is quite possibly the worst company I have ever dealt with. I have tried to cancel by calling, scanning a cancellation letter, and even mailing a letter. They will not stop charging me. I don’t even live in the apartment anymore. If I could give any less than a zero I would.
    Read More
  10. User Score
    0
    February 2nd, 2016 Athens, GA
    5 people found this review helpful!
    Ackerman DOES have a contract which AUTOMATICALLY RENEWS even when you buy the equipment. They require a 60 day notice for cancellation but you still have to pay for the auto-renewed year (whatever portion is left). DO NOT TRUST THEM. Crappy copy of the contract that is almost unreadable and they don’t go over it. Yes everything is my fault. Ha ha. Not anymore.
    Read More
  11. User Score
    10
    January 18th, 2016 Decatur, GA
    3 people found this review helpful!
    I’m not too sure where to begin. This company has some of the most knowledgeable and professional security specialist that I have had the pleasure to encounter. The sales representative Ms.Keeya was on point with my family’s. Security needs . She even calls my wife and some of our friends whom we have in common to follow up on how our service is going. I’m not to sure, but if this is A page from Ackerman security sales book then I’m sold. Service after the sale… Love it. Thanks for your great prices and sales representative.
    Read More
  12. User Score
    0
    January 16th, 2016 GA
    3 people found this review helpful!
    I called to inquire about service my sales person came out and was courteous friendly and very informative . after he left the disaster happened . It took a whole week to finally get a tech out to install and THEN when he arrive he was RUDE,unfriendly,never said 2 words to me . H e installed things without my permission and the threw this price at me that was never even discussed . I have never been treated so BAD in all my life . They sales person worked so hard to get my business just to have the tech ruin it all I would like all to know BRIAN from the fairburn team you SUCK !!! And if you need to go to Diversity training classes ad you are clearly not good with people of color and you are a poor representation of Ackerman and if I owed this company you would not be the kind of tech representing me…..
    Read More
  13. User Score
    9
    January 10th, 2016 Atlanta, GA
    2 people found this review helpful!
    Basic system is dependable, priced right, and good reps. Installation was good. For a basic system, I am very happy
    Read More
  14. User Score
    1
    December 9th, 2015 Lithonia, GA
    3 people found this review helpful!
    Beware of the annual renewal policy! It cost me $200+ to cancel my service because I had forgot about the 60 day notice before your policy automatically renews Annually. I have been a customer for almost three years now and I thought was in the clear from any committments. Our system was damaged by a power surge, and the service group is professional but expensive. ACKERMAN quoted me around $1000 to fix. I got a Quote from Jackson EMC to replace my system for half the price without any contracts. I called ACKERMAN to cancel and they informed me of my $200 cancelation fee, then proceeded to tell me they would match the quote by JEMC. I don’t care for people who conduct business like that.

    To top it off, after our system went down ACKERMAN never called until a week later to inquire about the system being offline. And it was about two months that they had absolutely no problems billing me for service that isn’t being provided when my system was down till the day I cancelled with a parting gift of $200 cancellation fee.

    Oh wait, they don’t stop your monthly billing for service (which they haven’t provided for months now) because they need a letter from me releasing them from liability. What kind of scam is this. What about an obligation to provide a service that someone is being forced to pay for?

    Read More
  15. User Score
    0
    December 6th, 2015 Stockbridge, GA
    3 people found this review helpful!
    They are horrible. My alarm went off at my house but Ackerman took almost an hour to respond and send the police over. Again tonight the alarm accidentally went off again and I called Ackerman almost an hour and I am still waiting on tbe phone for tbem. You will regret dealing with. Customer service is also horrible.
    Read More
  16. User Score
    5
    December 4th, 2015 VA
    4 people found this review helpful!
    So my alarm recently went off when I was not home. I got a call on my cell home to let me know and was asked if I wanted the police to go by. I said yes. I was asked for my password and was told the police would be called. I also left the location where I was to go home and meet the police. On the way home, I called Ackerman back and asked if the police arrived because I didn’t want to go in without them being there. I was told that the police were “on the scene” and that if I didn’t hear anything everything was fine. I was told that the police would only call Akerman back if there was a problem. I go home. see no police car and going by what the Akerman phone rep told me that the police had been on the scene already. I go into the house with a neighbor watching from his porch. As I walking around, my door bell rings and its the police. They told me tthat this was the first time they had arrived.. and that I should have NEVER entered the premises. I was mislead by Ackerman and could have gotten hurt. Fortunately, it was a false alarm. Ackerman needs to train their phone reps and not present inaccurate information that could cause bodily harm.
    Read More
  17. User Score
    0
    October 21st, 2015 Atlanta, GA
    3 people found this review helpful!
    These folks continued to take money from my checking account for almost a year and now telling me a refund is not warranted with no explanation as to why. I was a faithful customer for over 7 years and never expected Ackerman to show such lack of integrity and fairness. I was told that someone would call me back over 2 weeks ago and no has called as of today. I will NOT ALLOW these folks to TAKE my money.
    Read More
  18. User Score
    0
    October 14th, 2015 Marietta, GA
    5 people found this review helpful!
    Ackerman Security provides good service, until you opt to cancel. I informed a company representative that since I had cancelled my home phone I would also like to cancel service with Ackerman. I was told it would be taken care.of and my account would be noted. Three months later I received a charge for contract renewal. I called to inquire and was told my account was still active. I was told that I would have to submit a letter in order to cancel service. I agreed and asked if I would be refunded after receipt of the letter. No. In effect, Ackerman would like for me to pay for the upcoming year of service that my home is not equipped for and I do not want. I filed a complaint with the BBB.
    Read More
  19. User Score
    0
    October 10th, 2015 Washington, DC
    3 people found this review helpful!
    Ackerman is the biggest scam in alarms. I have been trying to get them to refund a fee I paid for a service they did not perform.They never like to give a copy of the contract, its”my laptop is having a problem and I will mail you a copy” which you never receive. If I don’t get my refund I plan to sue the agent and the company.
    Read More
  20. User Score
    0
    October 9th, 2015 Dacula, GA
    4 people found this review helpful!
    I was a long-time (5+ years) customer of Ackerman. Overall was pretty pleased with service. In late July my wife called them out for a falsing sensor and had a few changes made to the system, which changed the billing. Somehow the auto payment had not gone thru for two cycles (it was being paid on an Amex that is used for high expenses so I never noticed the small charge wasn’t there. Anyway, long story short I called in to Ackerman this week to review account and inquire about adding cameras, and I was told that my monitoring service had been discontinued on July 13th and we had not had service since that time, and I was now in collections. Thank God we have not had an intruder or anything during that time. So much for relying on their service. No calls, no statements, no demand letters….nothing. I cannot stress enough something is very wrong with this companies invoicing, customer service and customer loyalty approach. The technicians have always been great, but the company as a whole is a zero.
    Read More

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Our Score
7.5
User Score
4.7
Rank this Company

Ratings Breakdown

Price

Monthly payment
$19.95

Up-Front Costs

Activation, Install & Equipment
DOS

Technology & Equip.

10/10 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Pay Balance

Monitoring

Response Time
Wireless

Time in Business

Total # of years
48 Years

A

Negative Rep

10/10= Bad Reputation
3

SDM Rank

Top 100 Company Rank
22

Index

Quality Index (Below 413 is good)
602

Number of Reviews

User reviews here on BHSC
42
Our Score
9.4
User Score
8.5
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
860