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Ackerman Security Reviews

Reviews of Ackerman Security from real customers
(135 verified)

Our Score
4.3
User Score
3.2

See Top Rated

Our Score
4.3
User Score
3.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
$19.95

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
602

Number of Reviews

User reviews here on BHSC
135

Overall Score

Based on ranking criteria
4.3 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 21, 2019

  • Systems: Ackerman Security provides one of the most affordable home security systems in the industry. For only $19.95 a month, customers can receive a full array of home security devices, including motion sensors, security cameras, touchscreens, and glass-break sensors. Each Ackerman security system is custom-built to ensure the client’s specific home security needs are being completely addressed. Ackerman provides a free consultation to help give customers an idea of the system requirements before they have to buy.
  • Home Automation: Ackerman also provides a number of impressive home automation options you can add to your security system. Customers can arm/disarm their systems, control locks, thermostats, and lights, receive text and email notifications, and even view live video all through Ackerman’s mobile app.
  • Monitoring: In addition to building custom home security and automation systems, Ackerman Security Systems provides professional monitoring service for burglary, fire, and medical emergencies. All systems have the option for broadband internet monitoring, which can be either a handy backup or less intrusive alternative to traditional landline monitoring.
  • Common Complaints: Common concerns of current customers report poor experiences with individual sales representatives. The complaints range from misrepresentation of overall cost, confusion regarding cancellation policies and improper installation. Some customers have even reported never receiving a legible copy of their contract.
  • Our Recommendation: There are several questions that surround Ackerman’s business. There is not a lot of public information around key points of business such as installation and contract requirements. For these reasons, we recommend potential customers look into Protect America and Frontpoint.

Most Helpful Reviews From Ackerman Security Customers

  1. User Score
    0
    Kenneth Paul Tuschl
    September 7th, 2018 
    After having landline service years ago, they changed our system to wireless that never worked. When we called to try and get it fixed, they wanted to charge us $100 to send out a technician. We have called to cancel, sent the Cancellation letter, sent multiple e-mails. DO NOT USE ACKERMAN, they will rip you off.Read More
  2. User Score
    1
    Babcock
    July 30th, 2018 Decatur, GA
    Hardwired smoke detector wouldn't stop going off, did everything told to do to stop it (no battery, wired to main battery system), disabled the entire system an called for service. We were told no service for a week, between 12 and 4. Finally hear at 3:40 that he will be there in 30 minutes or more! I don't blame the technician, I blame Ackerman for poor customer service. We have been with Ackerman for 40 plus years, it might be time to look somewhere else, hmmm.Read More

135 Ackerman Security Reviews

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  1. User Score
    0
    January 16th, 2019
    1 people found this review helpful!
    This company is a big scam. They advertised saying “NO LONG TERM CONTRACT”. Guess what, YOU ARE RESPONSIBLE FOR WHOLE YEAR OF MONITORING IF YOU DON’T CANCEL within 3 business days of Contract. WORSE YET, the contract AUTO renews for another YEAR if you don’t cancel at least 60 days prior to Expiration. I can’t believe that I got talked into such a contract, or the scanned copy that they emailed is fraudulent. Their customer service is also a joke. Don’t believe the advertising they do, you will have a problem once you sign up.

    RUN FROM THIS COMPANY, DON’T WALK….

    Read More
  2. User Score
    0
    January 11th, 2019 Brogue, PA
    1 people found this review helpful!
    As a security company, I would think they would have better policies regarding PII (personally identifiable information) and data. In order to ask general information about my service, NOT specific to my account or home, I needed to provide the customer service agent with a) my full name, b) my home address, and c) The SECRET PASSWORD that I provide to the alarm company to verify MY IDENTITY in situations where the alarm goes off. The customer service agent AND MANAGER, refused to provide me with any information unless i told them this information. This process is obviously extremely flawed and quite frankly ridiculous and offensive. I’ll be cancelling my service.
    Read More
  3. User Score
    1
    January 4th, 2019 Tucker, GA
    1 people found this review helpful!
    Don’t ever use them. They lie during their sales pitch saying that there is no contract and you pay monthly but when you really do cancel your account they ask for the remainder of the year paid in full. I’m going through my contract and I don’t see such clause! Save yourself the hassle and don’t use their service.
    Read More
  4. User Score
    0
    December 31st, 2018
    1 people found this review helpful!
    Ackerman Security is a company with policies that are made to make sense to only them.
    I called to cancel my policy in October because I was moving to an apartment temporarily while I was working on securing another home. The sale rep told me to hold the account for a few months for no charge and then reactivate at the new location. I was with them for six years at my old resident and thought I would give them a shot. I got a bill for the time it was on hold and I called to find out why. They told me to discard, but I thought I would cancel because the hold period was not enough time for me. Unbeknownst to me, they renewed a contract (they advertise no contracts) while I was on hold for these months and asked for a 300+ cancellation fee. After I told them I was not told about this when I called to cancel and then cohersed into putting on hold they dropped it to 160.

    I should have just cancelled. They knew what they were doing when they told me this without disclosing the other information. The “loayalty” department rep basically didn’t care for what had transpired and so here I am stuck with a 160 dollar bill for nothing. I could have gave it to a more just cause then this greedy security company. Won’t be going with Ackerman anymore!

    Read More
  5. User Score
    0
    December 28th, 2018
    2 people found this review helpful!
    Terrible service. BEWARE of this company and their fine prints. They are a bunch of #$% scam artists. They will automatically “ENROLL” you into an agreement. After I call to cancel, I only got informed that I have to pay the remaining 8 months total ~$300 before they can cancel my service. So basically I’m paying for security service that I will not receive for the next 8 months! PLEASE THINK TWICE before you sign up with these SCAMMERS! There are many DIY service out there with no Contracts and these kind of SCAM tactics.
    Read More
  6. User Score
    0
    December 17th, 2018
    3 people found this review helpful!
    Had new windows put in had to have window sensors replaced. Call Ackerman to have someone come out and reconnect. Was never told about any reconnection fee. The guy comes out and reconnect the sensor and email me a bill for $104.60. he was there for 20mins. I called Ackerman only to told I was outside my contact therefore I had to pay the replacement fee. I wasn’t aware I had a contract since I have had the service for over 5yrs.. I asked to speak with a supervisor, put me on hold she comes back and said that someone will call me back in 48hrs but she was sorry but nothing she can do. Dropping them a rip off. They should have told me upfront. Or advised me how to reconnect the sensor myself.
    Read More
  7. User Score
    0
    December 11th, 2018
    2 people found this review helpful!
    I requested my account to be closed in March and they still charged me even up to December. They are corporate thieves.
    Read More
  8. User Score
    0
    November 24th, 2018 Philadelphia, PA
    2 people found this review helpful!
    Horrible experience with this scamming company! They installed a security touch panel in my house, a door bell camera that worked only for about 3 hours, the camera that i requested to be installed in back of the house was never installed, every time i called to ask when they are sending someone out to install the camera, they kept telling that there waiting to get a technician with a ladder to install my camera, this went on for over 30 days until i just called and told them to remove there equipment from my home and cancel my account, i was paying for a service that never worked. They couldn’t even reimburse me for my payment that i made when i initially set up this service. I was ripped off, they dropped off a bunch of junk at my house that didn’t work and took my money for nothing. Stay away from this company they only have junk equipment, cant even get a ladder to install there cameras. Super bad company!!
    Read More
  9. User Score
    0
    October 11th, 2018
    2 people found this review helpful!
    ✖Warning✖ Do Not sign a contract or do business with Ackerman Security. They do business out of an Atlanta Georgia PO Box 933374. The #1 FLAG they’re Crooks.They are a dishonest, incompetent shoestring scammer business that will try any dishonest trick there is to STOP you from CANCELLING their worthless service. Do not trust your belongings or your house or your well-being with them. They are a waste of time and $$$. There cameras and security equipment that they butcher your house installing are warrantied for 1 year. Then they tell you “you own it, it’s your problem” They will not honor there warranty claims. Their warranty promises in literature are worthless. Get a SECURITY system ANYWHERE else but don’t get it from Ackerman Security. Try “SimpliSafe” That’s what I did. http://www.simplisafe.com ACKERMAN is one of the worst B/S security companies in America and should be run out of business as I suspect they will be soon at the rate there are losing customers.

    Signed, F/U from MD

    Read More
  10. User Score
    0
    September 9th, 2018 Stone Mountain, GA
    4 people found this review helpful!
    Ackerman is horrible. We have been with them for over 10 years. For the past few weeks, the system has randomly been going off during the night. Imagine being startled out of your sleep to a loud siren. The first time we hid in the closet and called the police. Ackerman never called. The next two times we called Ackerman and still they were not receiving a signal. They sent a technician out 1 week later and he said nothing was wrong without doing anything. We were promised a refund for the past two months that they were not monitoring us. Instead of refund, they gave us a credit for future months which was useless since we plan on canceling the service. Well the alarm just went off again and i received the worst customer service agent ever. She told me that it is not their service, it was our system which they installed. She then wanted to offer me a credit in the amount of $19 for a land line even though we pay much more for wireless. She was rude, disrespectful and mean. I will never recommend Ackerman.
    Read More
  11. User Score
    0
    September 7th, 2018
    3 people found this review helpful!
    After having landline service years ago, they changed our system to wireless that never worked. When we called to try and get it fixed, they wanted to charge us $100 to send out a technician. We have called to cancel, sent the Cancellation letter, sent multiple e-mails. DO NOT USE ACKERMAN, they will rip you off.
    Read More
  12. User Score
    0
    August 17th, 2018
    3 people found this review helpful!
    I purchased a system on July 15, 2018. The chime was barely audible. When I complained, the technician(Jesse) said contact sales person(Kevin) which I did on July 16. Several calls and technicians later, the chime is still extremely low. In fact, my patio door opened and I could not hear the chime when in kitchen. I came out to find someone coming in my living room. I live in an apartment condo. One Akermann technician didn’t even bother to come to keep appointment. He called and said nothing could be done. One month later the sales person came to check it out. He agreed it’s too low. He said I have to buy a another system and upgrade (pay more)to get a louder chime. And here’s the rub, Akermann refuses to let me cancel the contract. I don’t feel safe in my own home. I’m a senior on a fixed income with medical conditions.I feel duped.WARNING! Stay away.
    Read More
  13. User Score
    0
    August 16th, 2018
    5 people found this review helpful!
    I am having so much hard time with this service. I had wired security system. Ackerman couldn’t change into wireless system completely as they promise. After having technician countless times, still I am not able to use the system.
    Read More
  14. User Score
    0
    August 9th, 2018
    4 people found this review helpful!
    My property was recently vandalized and I called this company this morning because I am in need of surveillance cameras and an alarm. The scheduled someone to come out to my at 4:30. After finishing my laundry and other things around the house, I looked at the time and it was 5:30. No one came, or had the decency to call to let me know that they weren’t coming. After telling the rep that I was going look into other companies, she assured me they were the best and most inexpensive in the long run. I just added another day of fear and sleepless night to my family that was caused by an intruder who lives across from me and is not detained because of his age and possibly a gang member. Thank you Ackerman! Great customer service.
    Read More
  15. User Score
    1
    July 30th, 2018 Decatur, GA
    4 people found this review helpful!
    Hardwired smoke detector wouldn’t stop going off, did everything told to do to stop it (no battery, wired to main battery system), disabled the entire system an called for service. We were told no service for a week, between 12 and 4. Finally hear at 3:40 that he will be there in 30 minutes or more! I don’t blame the technician, I blame Ackerman for poor customer service.
    We have been with Ackerman for 40 plus years, it might be time to look somewhere else, hmmm.
    Read More
  16. User Score
    0
    July 2nd, 2018
    4 people found this review helpful!
    If I could give Ackerman Security a review rating of -10 stars I would!! I would not recommend this Company to my worst enemy! That is how aggravated I am with how they have treated me and their inability to stand by their Mission Statement (quoted): “To secure your home with quality products!” I purchased surveillance cameras in January 2018 in order to be able to use evidence of my situation in the court’s system and with the police. I have a stalker, whom harasses me daily. He has physically harmed me, makes me feel defenseless and mentally, psychologically & emotionally disturbs me! He makes me feel unsafe. I’ve filed 3 peace orders against him, yet he still comes around when I’m not home.He sets off my car’s alarm in the wee hours of the night! He bangs loudly on my front door In the middle of the night. This has caused problems with the other tenants I live in close quarters to!!! The noise level of his banging travels and is heard from those tenants whom live above me and next to me. This convict & his obnoxious behavior has caused drama in all areas of my life. So,as a woman living alone & trying to find the best solution to stop this guy from harassing me; I decided to pay for a surveillance camera system with Ackerman Security. Technically, I could not even afford it but I needed something to put an end to my being harassed and allow me to feel safe.I have been completely UNABLE to use my security system since I purchased it in January, 2018. When the cameras where initially installed the technicians explained NOTHING to me on how to use the products I had purchased which consisted of: Wireless Monitoring, Surveillance, local 24 hour certified, monitoring and remote video & storage, video banging system. With so much technology to learn I should have been taught on the proper use of what I had bought. I received no direction on its use. From that day forward we approach the second issue. I was locked out of my own security system’s account immediately after installation & the technicians had left! I could not get in with the password I created & could not view my camera surveillance system. I called customer service & they sent out a technician that was rude, inattentive and explained NOTHING TOO ME other than, “ok it’s fixed, it should work now!” That was not the case. He claimed to have fixed the problem. The outcome, I was still shut out of my own security system using the new password I created. I still Could not view my cameras. Again I called, & requested another technician come out and solve the problem. I distinctly made it clear that I preferred a different technician than the previous one due to his rudeness. Another technician came out, after about 2 cancelled appointments on his end & one no-show. The outcome, he corrected nothing & basically said there was nothing he could do for me.Than a 3rd technician came out & than a fourth. Than the 5th time a technician came out with a manager! Apparently I had the incorrect software & the wrong app downloaded on my phone. With all the visits from technicians NONE OF THEM COULD SOLVE THE PROBLEM. As a customer of Ackerman Security shouldn’t I have maybe been informed that the app for my iPhone had changed for the monitoring of my home from anywhere, anytime, anyplace with use of the iPhone app. Nor was I Informed on the change in software to the monitor that gives access to viewing the outside of your home from you laptop on their website. So the final time a tech came out with a manager it resulted with them figuring out the problem! They needed to take my box/monitor that controls my camera system on the outside of my house!! So this occurs sometime in April, 2018. The manager assured me the monitoring box/system would be updated & returned to me immediately ensuring upon its return I would FINALLY have a working surveillance camera system!! It is now June 22, 2018 and my system’s box has yet to be returned.Sometime in May I had a scheduled appointment with a technician to come out to my home and hook my monitor box back up because it had been fixed. He was to arrive between 1pm-4pm. I cleared my schedule for this day!! The technician never showed up nor did he return any of my phone calls or texts. This was not the first time I re-arranged my schedule to have a technician come out using a 4 hour window time frame. Once again, they were a no show for the appointment. No phone call no nothing did I receive any of the times they just didn’t show up for an appt.
    Also, Ackerman Security does not even confirm appointments with their customers. How can a company not confirm that a specific day and time will work for their customer? They just choose a time & date & send you an email!
    So just to clarify I spent $1500 on a surveillance camera system with Ackerman Security with the main reasoning being to protect myself and my home from my stalker!!! By now I could have had SO Many videos of my harasser that would have had him immediately put in jail. But I do not have any evidence owed to not being able to access my camera system since my initial purchase of it in January, 2018. I have not been able to make use oF &/or even access my camera system one time since the original purchase date and installation date! Ive had to call 911 one night to request a cop sit out front of my house so that I felt safe enough to fall asleep because my stalker was obnoxious. Eventually, following numerous phone calls made on my behalf to Ackerman, I was finally able to speak with a supervisor sometime in May that assured me the issue/problem would be handled. I requested a partial refund and Ackerman Security did issue me $500. In my opinion for the inconvenience, stress & anxiety this company has caused me I deserve a FULL REFUND! On the other hand; although I was able to get in touch with a supervisor my life and safety are still at risk and the supervisor continues to completely ignore my phone calls & messages. At this point I’m going to contact the better business bureau & do everything in my power to get this company to do what they promise to do for their customers! Ive still heard nothing about my monitoring system and it’s being fixed,updated to the latest software and/or when another technician will come out to finally fix the problem! The importance of monitoring the outside of my house could put a complete scumbag in jail!! If I had what I paid for This scumbag would have been in jail a long time ago with the video footage I could have caught & taken to the police & the court’s system. This is my 3rd peace order against this person. Im able to provide paperwork that proves I have a “fatal attraction” situation on my hands. He is the MAIN reason I sought protection and monitoring for my home. Still the supervisor ignores my phone calls & messages. I will continue to contact ackerman security as much as I need to in order to A.) request more of a refund and B.) get my surveillance camera system up and running properly so I can provide evidence for my circumstances. I don’t feel safe in my own home! Let me just clarify one more time, I purchased 2 of Ackerman’s BEST, high-tech Surveillance camera systems is in the early month of January, 2018 that monitor the The front & side of my home. NOT ONCE HAVE I BENEFITED FROM MY CAMERAS! BETTER YET; NOT ONCE HAS THE SYSTEM EVEN WORKED FOR ME AND HAS CONTINUOUSLY LOCKED ME OUT OF MY OWN SECURITY SYSTEM! This problem stems entirely from Ackerman Security and I have done nothing to the system that may have jeopardized its ability to properly monitor the outside of my home!!! This is taken directly from Ackerman Security’s Facebook page under their “About” Section: “People want REAL security & Monitoring is the MOST IMPORTANT PART of any security system. In addition, the system itself should be designed to protect a particular home or business.” What I have explained concerning my experience with Ackerman Security completely contradicts what they promise & promote to do for their customers. I paid them for my surveillance system, they have an obligation to ensure my camera system is working so that I feel safe. I literally am dealing with a psychopath & it’s the very reason I purchased surveillance. I’ve called Ackerman security roughly 35 times since the initial installment to correct this problem. I feel completely ignored by them, taken advantage of and disagree with their “MISSION STATEMENT!!” They have been merely unprofessional, unapologetic, have been the least bit concerned with my safety & my current situation. Finally, they have portrayed to me that they are just a complete contradiction regarding the manner in which they sell their company’s values. I think…actually I’m sure that I have a law suite on my hands against Ackerman Security!!!
    Read More
  17. User Score
    0
    June 26th, 2018 Atlanta, GA
    4 people found this review helpful!
    We have been a customer for 14 years and needed to shut off our service. They told me we needed to pay $238+. Claimed we have auto-renew in contract. Well, They have changed their service format, changed their price, among other things which represent an automatic breach of contract. We left them because their monitoring has gone downhill for years. If an alarm is shut of in 60 seconds they totally ignore it. Thank GOD we never had intruders. Their customer service is terrible and it almost appears their reps on the phone are trained to be confrontational. I run a very large company in Atlanta and Ackerman is a perfect model, on so many levels, of what not do to as an organization.
    Read More
  18. User Score
    1
    June 11th, 2018
    3 people found this review helpful!
    The monitoring portion of their service has been good. Their equipment has been very bad, especially the SKYTELL video doorbell. In the past 8 months. the doorbell has failed multiple times. Ackerman is extremely slow to respond to the outages of t he doorbell. Last month, I call in a complaint that it was not working again (the unit was replaced in November). After about 9 days they got a technician to me house and he immediately agreed to take it completely out because the company could not replace the defective units or provide customer support. I was told that I would receive a refund for that part of the system I bought. The confirming email never came and I cannot get a Ackerman rep to call me back to verify the promised refund. I have not disputed the initial charge for the equipment with the credit card company and intend to replace Ackerman with another company and their equipment asap. John R. T.
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  19. User Score
    0
    June 2nd, 2018 Upper Marlboro, MD
    3 people found this review helpful!
    I WAS TRICKED AND LIED TO BY THE SALESMAN THAT CAME INTO MY HOME, GIVEN EQUIPMENT I DID NOT ASK FOR OR WANT. IT HAS BEEN ALMOST A MONTH AND I HAVE NOT RECIEVED THE VIDEO CAMERA I ORDERED YET AND 3 TECHS HAVE COME OUT AND I STILL DONT HAVE A WORKING CAMERA. I HAVE RECIEVED THE WORST CUSTOMER SERVICE. IF I HAVE TO I AM GOING TO TAKE THEE PEOPLE TO COURT BECAUSE OF THE TREATMENT I HAVE BEEN GIVEN.
    Read More
  20. User Score
    1
    May 18th, 2018
    4 people found this review helpful!
    Terrible service, called many times to schedule a service call due to a faulty panel and every time I called there was no one available in their scheduling dept. Odd. We were promised that service would be can be felled with no penalty….they lied and charged us. Steer clear of akerman
    Read More
  21. User Score
    10
    May 17th, 2018
    4 people found this review helpful!
    I am enjoying all the Features of my new security system I am new at this but it’s for my own safety away from my home and at home.Kevin explained everything to me and so did the technician who cake out to intstall my system I am very happy with my services.
    Vangie B.
    Read More
  22. User Score
    1
    May 1st, 2018
    4 people found this review helpful!
    The 30-second alarm guarantee is all marketing hype. When you challenge them on it they will use all kinds of excuses, it is your alarm equipment ( which they say they can come check for a 75 service fee ), it is the weather, the phone company etc. It is a joke. The local law enforcement in my area has stopped responding to their dispatch requests because they owed them so much money for false alarms. If you call to complain you get caught up in phone maze, transfers and broken promises for callbacks. My advice would be to stay away.
    Read More
  23. User Score
    0
    May 1st, 2018 Wimberley, TX
    3 people found this review helpful!
    I was misled by the first representative. I was told that, if I signed a 3 year agreement and moved before the agreement ended that the contract would cancel. When we moved and I tried to cancel, the representative told me I was obligated to pay the remaining year.
    Read More
  24. User Score
    0
    April 7th, 2018 Washington, DC
    3 people found this review helpful!
    If I could give this company 0 stars I would. Do not consider using this company if you want operable wireless cameras. I live in DC and have a camera installed on my front porch. It is supposed to record an event every time something is within range of the camera. It has not worked consistently since the instal. I have lost hours from work having to have a technician look at the camera, replace cords, etc. I have had several incidents with the cameras not working and theft and damage was done to my home. The representative from Ackerman were not helpful at all when calling the service number 888-999-1070. I spoke with an assistant supervisor, Mike he shared that all he could assist me with is troubleshooting my key pad. After having a package stolen an my mailbox damaged I am not pleased at all with the customer service from this company. I plan to discontinue service and go with another company with more reliable wireless cameras and customer service. POOR CUSTOMER SERVICE AND INOPERABLE WIRELESS CAMERAS!
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  25. User Score
    2
    March 21st, 2018
    4 people found this review helpful!
    we moved into our home in Sept. 2017. the precious owners had Ackerman. we did not want to continue the service. when it started beeping we called to hAve the system removed. a technician came and removed a battery from the control panel, and we had no other issues, until 2 days ago it began beeping again. I called the company and they were not able to tell me anything over the phone due to liability and told me to call back 2 hours later and talk to the service desk. then the loud alarm started BLARRING in our home still with no help. called back at 8am and now no technician available and we have to pay 89 service fee!!! Not acceptable. if we ever do want a security system it will not be with this company. Their other advice was to utube how to remove the system myself.
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  26. User Score
    0
    March 20th, 2018 Herndon, VA
    5 people found this review helpful!
    Fraud Alert…. beware, you can never exit this service. It cost me $276 to cancel my service because I need to notify them 60 days before the policy automatically renews annually. The salesman never explains this to me, only the 3 years contract. I’ve been a customer since January 2011 and after my first 3 years, I’ve been trying to cancel with no success. They have changed the monthly fee and changed their service to a machine that calls instead of an operator which is a breach of their contract. I was also told that they don’t stop your monthly billing because they need a letter from me releasing them from liability. This is a scam. Once you are in, you can’t get out.
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  27. User Score
    0
    March 12th, 2018 Annapolis, MD
    4 people found this review helpful!
    Horrible customer service, tech screamed at my finance and accused her of making false accusations. First of all who allows their techs to communicate with the customers on that basis and second of all no manager ever called us to say anything about what had happened. We were never told how to use the alarm and they keep sending the messages to the wrong person. Obviously they do not care about their customers, once they have you on the contract your just another charge every month. If somebody would have taked the time to call and act like they care at all maybe it would of been different. Who runs this company anyways
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  28. User Score
    2
    March 2nd, 2018 Atlanta, GA
    4 people found this review helpful!
    At one time, Ackerman was a business that I admired. They were consistently responsive to me as a customer, and they were always prompt when needed for any maintenance on the home system we have. Last year during some construction, I had them come to the house to install a door contact. At that service, I chose to go ahead and upgrade to wireless monitoring. All was good. Later, we decided to install two glass break detectors. It took A LONG TIME to get the service done to install the detectors. I literally had to call six or seven times. Someone always took my info, but no one ever actually called back. Finally, after complaining repeatedly, it got done. However, after this work was performed, things went entirely off the rails. I called Ackerman to speak with someone about how poor the response time was to address the installation of these two glass break detectors. I finally got the area manager, Clinton H. He apologized and assured me that we would not have this issues ever again, and gave me his “direct line.” After this conversation, we found that our app to control arming and disarming the system quit working. Our key fob for the alarm quit working fully. I tried to call Mr. H. to speak with him about getting these issues fixed. His “direct line” went straight to a full voicemail box. My repeated emails went without response. I called multiple times and left messages with the people who answer the phones – confirming that Clinton H. still is the Manager. I was told he still is – but he is almost always “at lunch, but will call me back.” Guess what …. he never calls back. I urge anyone considering Ackerman to look elsewhere. We will likely switch to another monitoring system as well. They have stopped being a company that stands behind their product, and I have zero faith in their management.
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  29. User Score
    0
    February 21st, 2018 Columbia, MD
    2 people found this review helpful!
    Horrible. We’ve had them for a year now, and it’s been nothing but trouble the entire time.

    First, just getting our system set up and working properly was a nightmare. It took 2 months and 3 different technicians to finally get it working.

    Then, two days ago our alarm was triggered at 7am. Ackerman called to make sure we were ok, and when I replied that I wanted them to dispatch the police, they wouldn’t do so unless I gave them my passcode. So I hung up on them and called the police myself. After I got off the phone with 911, I noticed I had a voicemail on my phone. That’s right, Ackerman called back and left me a voicemail. Yes, a voicemail. They left me a voicemail to make sure we were ok.

    Today I called their customer service to inquire about ending my contract early (over $800 to do so, by the way) and to complain about the incident two days ago. Turns out their policy is to ask for the passcode every time. If you don’t/can’t/won’t give it, they call again. If they still don’t get it after that second call, then, and only then, will they call the police.

    For the record, they do show that they called the police after that second call to me (where the left a voicemail). But the police department noted that I’d already called them and they’d already dispatched someone. (In other words, it’s faster to just call the police yourself rather than relying on the security company you pay to do it for you.)

    Bottom line – if I ask you to call the police, then CALL THE POLICE!!! It’s what we pay you for!

    I would only recommend Ackerman if you like all of the following:
    1. Being locked into 3-year contracts
    2. Dealing with inept technicians
    3. Dealing with terrible customer service
    4. Putting your family’s safety at risk because of a company’s idiotic “policy”

    Read More
  30. User Score
    0
    February 14th, 2018 Wilmington, DE
    1 people found this review helpful!
    I setup a scheduled appointment over a month ago to get a wireless speaker installed in my bedroom. The tech showed up without the equipment and told me a product to order. When he came back out to install the product he told me to order, he said it was the incorrect product and he would grab the correct product from the warehouse and get installed. Fast forward 2-3 weeks when he gets back to do it, he installs the product and leaves it charging right next to the system. I go to put in my room last night thinking it was working. I test out this morning and it is not working. I put the speaker right next to the system and now the system is saying there is a loss of sensor zone.

    When the company called because my alarm went off and was disabled, I voice my displeasure with the caller who says thanks for choosing Ackerman and hangs up on me.

    I am beyond frustrated at this point with everyone I have come into contact with this Company. I am ready to cancel my service and switch to another Company.

    Read More
  31. User Score
    1
    February 7th, 2018
    2 people found this review helpful!
    I have requested 3 times to cancel my service, I speak to a representative and they promise to have someone call me back about cancelling, they never do, a month has went by still no answer
    Read More
  32. User Score
    0
    February 6th, 2018
    2 people found this review helpful!
    You do not want to do business with this company. .On 2 occasions the service people came out.($ 89.00 fee) and was unable to fix the system., They left me with a partial unsecured home each time. Even though they are not able to fix the malfunctions in the system they will not release me from the contract. The supervisor option is if I leave the company I will pay for the remaining 8 months of the 3 year contract or pay for a cellular system at 15% off so that I would have security. Remember it is Ackerman who is unable to fix the problem but it is the customer who must pay.
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  33. User Score
    0
    January 12th, 2018
    4 people found this review helpful!
    A service call to address my window issue took more than a week
    A sales call to install new devices never happened since sales person showed up did not have the sales order
    Subsequent calls were not addressed
    Above all – they have a 12 month renewing contract which requires written cancellation before 60 days.
    They also expect you to cancel by writing a letter.
    Very poor service, customer service.
    This company is all about making money from mediocre service and cancellation fees.
    They make ton of money in cancellation services. Mine is 300 plus dollars. I bought all my equipment and not that they gave for free. I paid for maintenance and not that they gave it for free.

    Customers should open their eyes about this company and their policies.

    Read More
  34. User Score
    0
    December 5th, 2017 Fairfax, VA
    4 people found this review helpful!
    This company has very misleading business practices with their fees- especiallly charges for dispatches. They will say a dispatch is needed, when it is not, only to inform you of the $89/per 30 minute fee after the visit. Also, the visit is another chance to push products you don’t need. If you signed up for direct debit for payment you will have to dipsutw with your bank. This is just one example. They should not be trusted with your finances or security.
    Read More
  35. User Score
    0
    October 31st, 2017
    3 people found this review helpful!
    After having been with Ackerman for over 2 years, I ran into a personal situation where I requested my account be put on hold. I was told that I could not put my account on hold but that it would have to be cancelled. I even explained to them my personal situation but they did not care to work with me. They are not the Customer Loyalty company that they say they are!!!
    There are too many other really good security companies here in Atlanta so what I recommend is that you use a security company other than Ackerman. That is what I plan to do. What a disappointment; they really don’t care about the Customer!!!!
    Read More
  36. User Score
    0
    October 16th, 2017 Decatur, GA
    3 people found this review helpful!
    Were not monitoring my alarm for 2 months, never called when my alarm went off. They were receiving the signal, then said they were not . Said that it was a courtesy by them to let me know if my alarm signal was not being received. Agent gave me two months free to cover the months that I paid for and that they were not covering my system. Now when I went to cancel my alarm, they are charging me for those months(which I already paid for). They are awful. Act as though you are working for them when it is the other way around….
    Read More
  37. User Score
    0
    October 3rd, 2017 Signal Mountain, TN
    5 people found this review helpful!
    I have tried to cancel service with this company for 6 months. We moved my mother and they refuse to discontinue service. I have sat on hold with them for over 40 minutes before someone told me that I had to fill out forms to cancel and they had to be mailed. Then they wanted a death certificate because it was in my fathers name (he died in 2004) and refused to cancel without it. Funny, they sure did cash the checks that were not in his name….

    I will NEVER do business with Ackerman again and will tell everyone I know how they are ripping off customers

    Read More
  38. User Score
    10
    September 25th, 2017 Villa Rica, GA
    2 people found this review helpful!
    have been with them for nearly 10 yr’s have been treated well and had great service
    Read More
  39. User Score
    2
    September 13th, 2017 Duluth, GA
    7 people found this review helpful!
    Awful customer service – the woman actually compared the Company to COMCAST, which we all know has the worst customer service! Why does no one in customer service understand that without customers they would not have a job?
    Read More
  40. User Score
    2
    August 13th, 2017
    6 people found this review helpful!
    I have been with Ackerman since 2011. I upgraded my system in 2015. After my husband past, I found I could no longer afford my home and moved out of state. Ackerman refused to cancel the contract and told me I owed them in access of $1200. I have requested several times for consideration. If I had stayed in the area, I would have transferred my system but that was not possible. There must be better companies to deal with.
    Read More
  41. User Score
    2
    July 25th, 2017
    9 people found this review helpful!
    We have been customers of Ackerman since 1998. All was fine until 2012 when we changed telephone service from Bell South to Comcast phone service. Although we have paid for Ackerman monitoring service continually, we learned from the Ackerman technician last month that our security system does not work with the Comcast phone service, and apparently has not been working since we switched phone service in 2012.
    I understand we are at fault for not “testing the system monthly,” as the people I’ve spoken to at Ackerman are quick to point out. However, we had an Ackerman technician here at least once for service since 2012 (battery replacement in 2014) and although the invoice said “Tested signals – OK,” it was not possible that the call in service functioned.
    I have tried to cancel our service. My first call was at 5:15 pm last week, but the office was closed. On Friday 7/22 I called at 4:43, and was transferred to the “Customer Loyalty” department for cancellation. After over 30 minutes on hold, I called again on another phone and was told the department was closed, and they were sorry I was on hold for what ended up being, literally, 45 minutes because I really wanted to get this behind me. I insisted on speaking to a manager, and a manager (“Ms. J”) did call back over an hour later and apologized, but still could not cancel my service but said she would pass along my complaint to her supervisor.
    Today I got through to the cancellation department, and was told I need to complete paperwork, after which I am required to give a 60 day notice to cancel my service. They said it was “for my home security.”
    Just wanted to share this – customer beware! I am giving them a 2 rather than a 0 for 1) the early years of satisfactory service, 2) the most recent tech who was honest enough to tell us our service could not have been working since 2012, and 3) “Marcelle” who I spoke to today, who, although delivering news on Ackerman’s extortionist 60 day cancellation policy, was as pleasant as she could be. She said a manager would call me back today, and even called me back to say (not surprisingly) that the manager would indeed not be calling back today, but to expect a call back tomorrow morning.
    Read More
  42. User Score
    0
    July 18th, 2017
    9 people found this review helpful!
    Beware of Ackerman security they have no moving clause in their contract. If you sign a contract with them and you move out of their service area they will go after you to pay it in full. They do this even though they can provide you with no service for your money. This is a terrible way to do business it is totally unethical.
    Read More
  43. User Score
    0
    July 13th, 2017
    3 people found this review helpful!
    Tech misdiagnosed problem, salesman sold me wrong equipment with a new three year contract, all prepaid. Still not working and i am out about $300. By the way, i am a longtime customer or Zi would have never agreed to this.
    Read More
  44. User Score
    0
    June 27th, 2017
    3 people found this review helpful!
    Just THE WORST!
    This company has no follow-up, minimal customer responses and they are obviously completely overwhelmed.
    Switching to them is the single worst decision I have ever made.

    A power failure must have drained the 9V back-up battery and now the alarm system beeps endlessly at night. FORTUNATELY, I know how to turn the whole system off; if my wife were here alone she would have to hear this all day and all night!

    Ackerman’s time window–AND I pay extra for their “wire maintenance plan”–SIX FRIGGING DAYS!! Can you believe that?

    Read More
  45. User Score
    1
    June 16th, 2017 Waldorf, MD
    2 people found this review helpful!
    Ackerman is terrible. Shady service people repairing with used parts and willing to do side work installing cameras and smoke alarms on the side purchased from e-bay. The service takes days and the Georgia office is nice but the local service people could give a rats behind that your system is down.
    Read More
  46. User Score
    0
    May 28th, 2017 Atlanta, GA
    3 people found this review helpful!
    HORRIBLE PRODUCT! The sensor fell off of the white cardboard attached to the window that they initially attached and changed out several times. I reattached it, AGAIN, and now the yellow caution light is on. I call to get it cleared, as I have done quite a few times before, and the young man tells me that the only way to get it cleared is to have a technician come out. ARE YOU CRAZY? I’m not paying for that when you can assist me over the phone. He couldn’t, I Googled, set off the alarm and they call me. I tell the lady what happens, she’s trying to have me pay a fee to a technician come out as well. Spoke with a supervisor. Guess what, SHE DOESN’T KNOW EITHER! What a joke! She has me put a code in to bypass that zone so if someone wants to break in, THEY CAN because no one there can assist me. I can’t WAIT until this contract is up. NEVER AGAIN ACKERMAN!
    Read More
  47. User Score
    1
    May 24th, 2017
    4 people found this review helpful!
    I noticed an error message on our panel and called to see if our alarm is working. They said they haven’t received a signal from us in months. However, I could still set the alarm and the lights showed ready. I asked them to cancelmy sservice and he told me i had to do this in writing via email. I can’t locate the email address to contact anyone on their website. I call back and they say they are in sales and do not have the email address to provide. That department is open until 5. This has been a total waste of money.
    Read More
  48. User Score
    0
    May 20th, 2017 PA
    2 people found this review helpful!
    Worst customer service.Do NOT use their services
    Read More
  49. User Score
    0
    May 11th, 2017 Alexandria, VA
    2 people found this review helpful!
    Since being back with Ackerman it has been problem after problem. I reactivated my system on good faith that the service had changed. I paid the past due balance on the faith that the representative said that the service was better. They upgraded my system and assured me that nothing would change. I haven’t had basement coverage since. They reactivated the system upstairs and did nothing for the basement it’s been over a month since I complained about this issue and I’m now being told that nothing can be done not unless I pay $89.95. I purchase this system from Ackerman in 2012 and upgraded to digital in 2016 it has not been a year and I have had piss poor service. This is unfair and rip off. I spoke Michelle a customer service representative that showed no compassion for my safety and she was short and rude. She was told to tell me that it’s nothing they can do by her supervisor Andrew. I feel as though this is unjust. Ackerman is a piss poor alarm system company and I will make it my business to let anyone that want an alarm system to not choose Ackerman. This company run gimmicks and they are fraudulent not to mention the customer service is poor. You train and send your agents out in the community to sale these systems and they do not tell you all the hidden shenanigans that’s in the contract. I’m very displeased with the customer service and the insulation that was done. I can’t even enjoy my system the way I use to, because the reactivation was done poorly, now you want me to pay for your technician’s poor work Ackerman a fraudulent company stay away go with ADT or another company as I should have done.
    Read More
  50. User Score
    0
    May 4th, 2017
    5 people found this review helpful!
    Ackerman’s sales practices are very deceptive and dishonest. They will tell you that a firm term contract is not necessary because they will take over monitoring existing equipment. They will then ask you to “authorize” the installation of a new control panel and connect to that existing equipment, and you do that by signing an electronic hand held device, so you don’t really know what you are signing. It is only later when you want to cancel that you find out you signed a long term contract, which you were not able to read on that hand held device. Very deceptive. There are several honest companies out there, my advice is to stay away from Ackerman.
    Read More

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Our Score
4.3
User Score
3.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
$19.95

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
602

Number of Reviews

User reviews here on BHSC
135

Overall Score

Based on ranking criteria
4.3 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,299

Overall Score

Based on ranking criteria
9.0 /10