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#11
ackerman1-130x130

Ackerman Security

Biggest Customer Gripe: Renewal Policy (read reviews)

Our Score
7.5
User Score
4.3

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Our Score
7.5
User Score
4.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
$19.95

Up-Front Costs

Activation, Install & Equipment
DOS

Technology & Equip.

10/10 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Pay Balance

Monitoring

Response Time
Wireless

Time in Business

Total # of years
48 Years

A+

Negative Rep

10/10= Bad Reputation
3

SDM Rank

Top 100 Company Rank
22

Index

Quality Index (Below 413 is good)
602

Number of Reviews

User reviews here on BHSC
58

This Review is maintained by Isaac Ericksen

Review Last Updated: April 5, 2016

Ackerman Security Systems has been providing security solutions in the Georgia, Washington D.C., Maryland, and Virginia regions since 1967. The company provides custom-built security systems that are geared towards suiting the homeowner’s situation. Ackerman does not require customers to bundle packages or services and they provide a free consultation to help customers with their purchasing decision. However, in the company’s eagerness to get customers to call for a free consultation, little useful information (e.g., contract information, renewal policy, etc.) is available anywhere online, preventing Ackerman from competing with top home security companies.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.6
$19.99
$0

#2

8.4
$34.99
$99.95

#3

4.2
$34.99
$0

#11
ackerman1-130x130

4.3
$19.95
DOS

The Good

  • Low Monthly Rates
  • Custom-Built Security Systems
  • Home Automation Options
  • Internet Monitoring Available

Ackerman Security provides one of the most affordable home security systems in the industry. For only $19.95 a month, customers can receive a full array of home security devices, including motion sensors, security cameras, touchscreens, and glassbreak sensors. Each Ackerman security system is custom-built to ensure the client’s specific home security needs are being completely addressed. Ackerman provides a free consultation to help give customers an idea of the system requirements before they have to buy.

Ackerman also provides a number of impressive home automation options you can add to your security system. Customers can arm/disarm their systems, control locks, thermostats, and lights, receive text and email notifications, and even view live video all through Ackerman’s mobile app. In addition to building custom home security and automation systems, Ackerman Security Systems provides professional monitoring service for burglary, fire, and medical emergencies. All systems have the option for broadband internet monitoring, which can be either a handy backup or less intrusive alternative to traditional landline monitoring.

The Bad

  • Limited Availability
  • Poor Transparency
  • Potential Upfront Costs
  • Annual Renewal Policy
  • Poor Customer Service

Ackerman Security has only three service areas: Atlanta, GA, Washington D.C., and Philadelphia, PA. While this small-market approach is not necessarily unique in home security, industry leaders can boast a truly nationwide presence, with service locations in nearly every major city or metro area. And though Ackerman Security only serves three major cities/metros, that is not the company’s biggest problem; Ackerman Security has very poor online transparency, meaning important company information cannot immediately be found without reaching out to a customer service representative or scheduling a free quote/consultation.

Ackerman’s poor online transparency poses risks to customers in a few different ways. First off, customers will have no idea what kind of upfront costs (if any) they will be dealing with. Other home security companies that provide custom systems will usually charge customers for the price of the equipment, or some kind of activation/installation fee. Ackerman provides no such information on its site. Several customers have also complained about Ackerman Security’s automatic renewal policy (again, mentioned nowhere on-site). Regardless of whether customers want to extend their contracts or not, Ackerman renews their contracts automatically. According to customer reports, though Ackerman subscribers have 60 days to cancel their subscription, they will still have to pay the remaining balance of their contract.

It may be important to note that common concerns of current customers report poor experiences with individual sales representatives. The complaints range from misrepresentation of overall cost, confusion regarding cancellation policies and improper installation. Some customers have even reported never receiving a legible copy of their contract.

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The Bottom Line

From what information is available, Ackerman Security appears to provide everything a comprehensive home security and home automation system requires. The company provides one of the lowest monthly rates in the industry, and customers are guaranteed a custom-built home security system to address their specific preferences and needs. However, Ackerman provides very little information upfront to help customers make an informed decision ahead of time; for contract specifics, customers will need to schedule a free consultation.

While customers in Atlanta, D.C., and Philadelphia may find little wrong with Ackerman Security Systems, they are still strongly encouraged to investigate top home security companies before making a decision.

Ackerman’s goal is to help secure their customer’s homes by protecting each vulnerable area of the property. They do not believe in a “one size fits all” type of approach which is why they do not have pre-determined home security packages available. While having the ability to customize the system is desirable, it does make it difficult to figure out the costs of Ackerman’s service prior to the consultation and quote process.

Technology and Equipment Overview

Ackerman provides a customized experience for all of their customers. When you sign up, you will have the option of building your own security system. Since the customer knows where their home is the most vulnerable to a break-in, Ackerman believes it is best to have a customized security package.

When building a system, customers can receive the following if they decide:

  • Keypad – comes with illuminated keys and easy-to-read display
  • Glass break sensor – has a sensing method that reduces false alarms
  • Motion detectors – complete with a pet immunity mode
  • Remote control – provides some home automation features
  • Video cameras – available for indoor and outdoor usage
  • Fire and smoke detectors – photoelectric smoke detectors detect smoldering fires while the heat detectors detect fast flames
  • CO detectors – utilizes electrochemical sensing technology to sense low levels of CO that may be hazardous

There are also options for upgraded technology, choosing between hard-wired or wireless monitoring as well as additional security features. Home automation equipment includes:

  • Smart control panels – allows homeowners to control the security system, lights, locks, and thermostat
  • Smart door locks – lock and unlock doors with mobile devices
  • Smart thermostat control – allows for maximizing comfort and energy savings
  • Remote light control – sets up schedules to control lights remotely
  • Video cameras – remotely access live feeds of a home’s activity
  • Security alerts – instant notifications will be sent in the event of an emergency

Ackerman also allows customers to keep their existing equipment and transfer security and monitoring control over to Ackerman.

Pricing and Packages

There are not necessarily packages for customers to choose from since Ackerman customizes each individual system. Alarm monitoring starts at $19.95/month, but it is not clear what home automation monitoring will cost. A quote will be necessary to know exactly what Ackerman will cost month-to-month for all services.

Those who visit the company’s website certainly provides a strong sense of what the company offers and a general idea of what to expect on a month to month basis in terms of basic costs of external monitoring; however, there is no place on the website that provides details regarding installation fees or system specifications. Additional efforts on the consumers behalf will have to be taken to find individual quotes for equipment.

Contract and Cancellation

Ackerman Security Systems provides a customizable service. Often times, this means that customers will need to purchase the security equipment since it will be suited for their unique living situation. Since Ackerman customers buy their security and automation equipment, there are no long-term contracts associated with the service. Contracts are often associated with home security providers that loan the equipment to their customers throughout the duration of the service period. By owning the system outright, Ackerman customers do not have to worry about getting locked into an agreement.

Because there are no contracts associated with the Ackerman service, customers can cancel at any time without paying additional charges or early termination fees.

Installation

Ackerman has professional technicians come into the home to install the system. There will be a scheduled appointment where a certified technician will install the wireless system and make sure activation is handled properly.

If a customer already owns a home security system and all accompanying parts, a technician will still come to the property to make sure the transferring of control to Ackerman is handled successfully.

Monitoring

Ackerman utilizes wireless alarm monitoring, which means customers will not need a phone line for their system to be activated. Monthly monitoring starts at $19.95/month, but that can vary based on home automation services or whether the system is for commercial purposes.

For potential customers who already own a home security system but decide to switch to Ackerman, there is an option that allows transferring of control. In these situations, Ackerman will provide free monitoring when the switch takes place.

Ackerman professional monitoring covers burglary, fire, and medical emergencies. All monitoring is backed up and covered 24/7.

To learn more about Ackerman home security, visit their website for more information. For more information on other home security providers, view other company profiles.

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58 Ackerman Security Reviews

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  1. User Score
    1
    September 20th, 2016 Fayetteville, GA
    0 people found this review helpful!
    Service security system is not working and when you call them all of a sudden it works.
    Read More
  2. User Score
    0
    September 17th, 2016 Capitol Heights, MD
    0 people found this review helpful!
    The most unprofessional service I have ever received. The tech showed up when I wasn’t home. Ironically my friend was over and told the tech to come back. The tech then proceeded to communicate to me through my friend instead of calling me directly. Long story short, came home to see the system installed and no one knew what was the master code or security code that the tech set up. Cancelling Ackerman ASAP!!!!!
    Read More
  3. User Score
    0
    September 4th, 2016 Mcdonough, GA
    0 people found this review helpful!
    My home was broken into I call Ackman security and the salesman signed me up sold me I didn’t understand locked me in for 3 years as a senior citizens I can keep up the payment but I can’t cancel for another years and half they will’m or lower my payment or will they work with me I hate Ackman security
    Read More
  4. User Score
    3
    September 2nd, 2016 Washington, DC
    0 people found this review helpful!
    I paid for an expensive system on a three year contract with Ackerman. Their business model can be summed up as: “sell hard; hide as many costs as possible; drive revenue for your service business; deliver cheap customer service; give reasonable support to your customers ONLY when they threaten to quit service or sue.” Every little aspect of our system requires am $80 service visit. I hate this company.
    Read More
  5. User Score
    1
    August 8th, 2016 Herndon, VA
    0 people found this review helpful!
    After 3 years and lots of purchases from them and now cannot even get a new key pad as its not working.

    NOT HAPPY. DO THEY CARE ABOUT LONG TERM CUSTOMERS? NOT YET

    Read More
  6. User Score
    10
    July 12th, 2016 Philadelphia, PA
    0 people found this review helpful!
    My sales consultant Brandon Hill was fast, courteous and very professional. He explained everything about the system clearly and patiently answered aĺl of my questions. I would refer Ackerman Security to anyone.
    Read More
  7. User Score
    0
    July 8th, 2016 MI
    2 people found this review helpful!
    On Wed, Jun 29, 2016 at 9:35 AM, A wrote:

    Hi Andrew,

    Calling from Airport, I am very disappointed – Technician came yesterday afternoon to do the installation- He had the original order & not modified order, did not have all the equipment ordered – Anyway activated the system with whatever he could install, left and false alarm came on even though there was no alarm set by us – Police came – He called back saying it happens sometimes when new system is installed

    Before leaving home for airport was activating alarm but did not activate – Called Ackerman security at 2 am & they tried their best for 10 minutes- Nothing happened thus left house with NO ALARM

    What a way to introduce new client to your services – I want you to cancel my contract due to NON DELIVERY of services as promised

    All wireless equipment has been put in and not wired one as you had advised upon your initial sales visit

    We will be back on July 7th & please have someone come and take away whatever is installed NOT TO WORK

    You started with 1 order and then instead of modifying that order created another one – Got email for Monday installation between 8 to 10, nobody came and after we called were advised Tuesday- 2 onwards

    Please reply confirming cancellation of contract due to all above

    Anil Rajan

    Update on July 8 after returning from vacation – No one from Ackerman has called or replied

    Read More
  8. User Score
    0
    July 1st, 2016 Lithonia, GA
    2 people found this review helpful!
    I called the day after a service call because the original problem had not been solved and the technician said it may be low battery but I had 10 days to schedule another visit to replace the batteries or I would have to pay the service fee again $89.95 for half hour. I call the next day, spoke with a rude customer service rep who said the earliest slot would be after the 10 days. I said that was unacceptable and she put me on hold. After 40 minutes I hung up and called back, got a different rep who told me that is the only date available but I may be able to speak with a supervisor to have the fee waived because it is not totally my fault. I cannot wait to get out of my contract.
    Read More
  9. User Score
    2
    June 22nd, 2016 Marietta, GA
    3 people found this review helpful!
    When I called for a billing issue, the customer service rep asked me for my passcode. I would not give the passcode and he refused to talk to me, said I need to read the contract I signed for the procedure that an account passcode is needed to call for any services, and he said that he is looking at the passcode now he just need to confirm that to talk to me. I insisted that I am not giving the passcode out no matter what, I then got transferred to speak with a supervisor. The supervisor defend their policy just as the Rep did. I did not get the billing issue resolved, and consider cancel my account. Long story short, Ackerman billed me every other month for the quarterly bill, I over paid. Is the security company right to have clients passcode readily in front of all employees? In my opinion, the passcode should be dot dot dot, and only available for the monitoring stuffs during emergency to identify the home owner. Is anyone out there have a similar experiences? Do you give your passcode to a billing clerk in a security company but all you wanted is to discuss the billing issues?
    Read More
  10. User Score
    0
    June 17th, 2016 Atlanta, GA
    3 people found this review helpful!
    Cancellation is the worst – they are trying to charge me hidden fees and didn’t inform me of an auto renewed contract.
    But in general the service was not great. App wasn’t easy to use. Online account wasn’t easy to use. Any changes in general were very difficult.
    Read More
  11. User Score
    10
    June 13th, 2016 Suwanee, GA
    0 people found this review helpful!
    Our salesperson Ben Hioe (pronounced Hugh) was highly knowledgeable, professional, thorough in assessing our needs and didn’t try to oversell our security needs. He was available for questions before, during and after the install. I would highly recommend Ben and Ackerman Security for all your security needs. We love our new system!

    Suwanee, GA Resident

    Read More
  12. User Score
    10
    June 5th, 2016 Roswell, GA
    1 people found this review helpful!
    The Best People are the Reason to Choose Ackerman
    Recently we had a problem with our Ackerman Security alarm system that is over twenty years old and has had amazingly few problems over these years. The Ackerman Security Systems Service Manager, Andrew Terazzas, sent a technician who is an expert on these systems, Charles Caniff, to quickly fix the problem. It is because Ackerman Security has the best people, who are knowledgeable, courteous, and willing to make an extra effort to assure customer satisfaction, that we have been Ackerman customers for so long. We continue to recommend Ackerman Security Systems.
    Read More
  13. User Score
    10
    May 20th, 2016 Powder Springs, GA
    1 people found this review helpful!
    I had the opportunity to meet with Brian Lewis from Ackerman Security a few days ago regarding home security options for my home. Wow!!! was I am impressed. Not only was he professional and courteous but more importantly he explained the many options and plans that Ackerman offered in a way that was comfortable. I didn’t feel like it was a sales pitch. It felt more like I was attending a class and was being taught how security systems worked. It was very educational. I’ve purchased security systems before and owned many homes but this guy was the best salesperson I’ve ever encountered. I will definitely consider Ackerman for my home security.
    Read More
  14. User Score
    1
    May 4th, 2016 Alexandria, VA
    1 people found this review helpful!
    Andre Murdock

    April 19th, 2016 Smyrna, GA

    literally had the same experience as Andre Murdock. Murdock below

    0 people found this review helpful!

    was an absolute rip off. they installed my system then said oh you cant use with your door. And when you go to cancel they want to bill you for remainder of service with them. terrible company and a complete rip off. sales associate told me i could cancel at any time. and that was a lie.

    Read More
  15. User Score
    1
    May 4th, 2016 Centreville, VA
    3 people found this review helpful!
    I called for a quote / visit and they said someone would be here on a date and time and no one shows up.
    Read More
  16. User Score
    0
    April 29th, 2016 Whitesburg, GA
    4 people found this review helpful!
    WORST COMPANY EVER!!!! We had a system installed a few years ago, has not worked properly ever since. We have had several technicians out to “fix” it only to find out that they mess something else up! Several technicians have never even showed up. Every time we call to try and cancel our contract with them because they are not holding up their end they tell us they will put us in collections! But yet we cant even turn the alarm on!!! And our home was broken into a few weeks ago to top it all off!!!! DO NOT USE ACKERMAN!!!! :(
    Read More
  17. User Score
    10
    April 27th, 2016 Saint Paul, MN
    1 people found this review helpful!
    I had the pleasure of meeting and talking ‘Security’ with the Ackerman Sales person, Juan. Very professional. I was very pleased with the level of knowledge he exhibited. In fact, I was so pleased, I ordered 2 systems for different properties. The Installers Frank and Bryant were equally knowledgeable and profressional. Thanks Guys…Your Customer Service is A-1.

    Reviews of the Systems coming a little later.

    Read More
  18. User Score
    0
    April 19th, 2016 Smyrna, GA
    3 people found this review helpful!
    was an absolute rip off. they installed my system then said oh you cant use with your door. And when you go to cancel they want to bill you for remainder of service with them. terrible company and a complete rip off. sales associate told me i could cancel at any time. and that was a lie.
    Read More
  19. User Score
    0
    March 23rd, 2016 Duluth, GA
    4 people found this review helpful!
    My son spoke with the Ackerman salesman from Norcross, Ga that accused him of stealing the sunglasses and agreed ed to pay him $50.00 but I called and offered to pay the whole $1120.00 BUT in actual reality we gave this guy our debit card information my son even told him were he works and the guy has been inside of our house and we even left him alone a couple of times while he said he was waiting for his computer. Before he left my spouse pulled up he did not greet him he hurried to get into his car. We wanted to feel safer but now we may have to even move because this guy has our personal information. LESSON LEARNED DO NOT IN ITF ANYONE IN TO YOU HOME NO MATTER WHAT COMPANY THE ARE REPRESENTING.
    Read More
  20. User Score
    10
    February 20th, 2016 Snellville, GA
    1 people found this review helpful!
    Great customer service. Rep was extremely helpful and knowledgeable about the product and what would be best
    Read More

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Our Score
7.5
User Score
4.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
$19.95

Up-Front Costs

Activation, Install & Equipment
DOS

Technology & Equip.

10/10 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Pay Balance

Monitoring

Response Time
Wireless

Time in Business

Total # of years
48 Years

A+

Negative Rep

10/10= Bad Reputation
3

SDM Rank

Top 100 Company Rank
22

Index

Quality Index (Below 413 is good)
602

Number of Reviews

User reviews here on BHSC
58
Our Score
9.4
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,246