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#66
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Ackerman Security

Similar to: ADT Security

Our Score
4.3
User Score
3.6

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Our Score
4.3
User Score
3.6
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
602

Number of Reviews

User reviews here on BHSC
97

This Review is maintained by Chase Sagum

Review Last Updated: January 7, 2017

Ackerman Security Systems has been providing security solutions in the Georgia, Washington D.C., Maryland, and Virginia regions since 1967. The company provides custom-built security systems that are geared towards suiting the homeowner’s situation. Ackerman does not require customers to bundle packages or services and they provide a free consultation to help customers with their purchasing decision. However, in the company’s eagerness to get customers to call for a free consultation, little useful information (e.g., contract information, renewal policy, etc.) is available anywhere online, preventing Ackerman from competing with top home security companies.

The Good

  • Custom-Built Security Systems
  • Home Automation Options
  • Internet Monitoring Available

Ackerman Security provides one of the most affordable home security systems in the industry. For only $19.95 a month, customers can receive a full array of home security devices, including motion sensors, security cameras, touchscreens, and glass-break sensors. Each Ackerman security system is custom-built to ensure the client’s specific home security needs are being completely addressed. Ackerman provides a free consultation to help give customers an idea of the system requirements before they have to buy.

Ackerman also provides a number of impressive home automation options you can add to your security system. Customers can arm/disarm their systems, control locks, thermostats, and lights, receive text and email notifications, and even view live video all through Ackerman’s mobile app. In addition to building custom home security and automation systems, Ackerman Security Systems provides professional monitoring service for burglary, fire, and medical emergencies. All systems have the option for broadband internet monitoring, which can be either a handy backup or less intrusive alternative to traditional landline monitoring.

The Bad

  • Limited Availability
  • Poor Transparency
  • Potential Upfront Costs
  • Annual Renewal Policy
  • Poor Customer Service

Ackerman Security has only three service areas: Atlanta, GA, Washington D.C., and Philadelphia, PA. While this small-market approach is not necessarily unique in home security, industry leaders can boast a truly nationwide presence, with service locations in nearly every major city or metro area. And though Ackerman Security only serves three major cities/metros, that is not the company’s biggest problem; Ackerman Security has very poor online transparency, meaning important company information cannot immediately be found without reaching out to a customer service representative or scheduling a free quote/consultation.

Ackerman’s poor online transparency poses risks to customers in a few different ways. First off, customers will have no idea what kind of upfront costs (if any) they will be dealing with. Other home security companies that provide custom systems will usually charge customers for the price of the equipment, or some kind of activation/installation fee. Ackerman provides no such information on its site. Several customers have also complained about Ackerman Security’s automatic renewal policy (again, mentioned nowhere on-site). Regardless of whether customers want to extend their contracts or not, Ackerman renews their contracts automatically.

It may be important to note that common concerns of current customers report poor experiences with individual sales representatives. The complaints range from misrepresentation of overall cost, confusion regarding cancellation policies and improper installation. Some customers have even reported never receiving a legible copy of their contract.

The Bottom Line

From what information is available, Ackerman Security appears to provide everything a comprehensive home security and home automation system requires. The company provides one of the lowest monthly rates in the industry, and customers are guaranteed a custom-built home security system to address their specific preferences and needs. However, Ackerman provides very little information upfront to help customers make an informed decision ahead of time; for contract specifics, customers will need to schedule a free consultation.

While customers in Atlanta, D.C., and Philadelphia may find little wrong with Ackerman Security Systems, they are still strongly encouraged to investigate top home security companies before making a decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$19.99-$42.99
$0

#2

7.7
$34.99
$99

#3

5.9
$34.95-49.95
$99

#66
ackerman1-130x130

3.6
Undisclosed
Undisclosed

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97 Ackerman Security Reviews

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  1. User Score
    2
    September 13th, 2017 Duluth, GA
    0 people found this review helpful!
    Awful customer service – the woman actually compared the Company to COMCAST, which we all know has the worst customer service! Why does no one in customer service understand that without customers they would not have a job?
    Read More
  2. User Score
    2
    August 13th, 2017
    0 people found this review helpful!
    I have been with Ackerman since 2011. I upgraded my system in 2015. After my husband past, I found I could no longer afford my home and moved out of state. Ackerman refused to cancel the contract and told me I owed them in access of $1200. I have requested several times for consideration. If I had stayed in the area, I would have transferred my system but that was not possible. There must be better companies to deal with.
    Read More
  3. User Score
    2
    July 25th, 2017
    1 people found this review helpful!
    We have been customers of Ackerman since 1998. All was fine until 2012 when we changed telephone service from Bell South to Comcast phone service. Although we have paid for Ackerman monitoring service continually, we learned from the Ackerman technician last month that our security system does not work with the Comcast phone service, and apparently has not been working since we switched phone service in 2012.
    I understand we are at fault for not “testing the system monthly,” as the people I’ve spoken to at Ackerman are quick to point out. However, we had an Ackerman technician here at least once for service since 2012 (battery replacement in 2014) and although the invoice said “Tested signals – OK,” it was not possible that the call in service functioned.
    I have tried to cancel our service. My first call was at 5:15 pm last week, but the office was closed. On Friday 7/22 I called at 4:43, and was transferred to the “Customer Loyalty” department for cancellation. After over 30 minutes on hold, I called again on another phone and was told the department was closed, and they were sorry I was on hold for what ended up being, literally, 45 minutes because I really wanted to get this behind me. I insisted on speaking to a manager, and a manager (“Ms. J”) did call back over an hour later and apologized, but still could not cancel my service but said she would pass along my complaint to her supervisor.
    Today I got through to the cancellation department, and was told I need to complete paperwork, after which I am required to give a 60 day notice to cancel my service. They said it was “for my home security.”
    Just wanted to share this – customer beware! I am giving them a 2 rather than a 0 for 1) the early years of satisfactory service, 2) the most recent tech who was honest enough to tell us our service could not have been working since 2012, and 3) “Marcelle” who I spoke to today, who, although delivering news on Ackerman’s extortionist 60 day cancellation policy, was as pleasant as she could be. She said a manager would call me back today, and even called me back to say (not surprisingly) that the manager would indeed not be calling back today, but to expect a call back tomorrow morning.
    Read More
  4. User Score
    0
    July 18th, 2017
    2 people found this review helpful!
    Beware of Ackerman security they have no moving clause in their contract. If you sign a contract with them and you move out of their service area they will go after you to pay it in full. They do this even though they can provide you with no service for your money. This is a terrible way to do business it is totally unethical.
    Read More
  5. User Score
    0
    July 13th, 2017
    0 people found this review helpful!
    Tech misdiagnosed problem, salesman sold me wrong equipment with a new three year contract, all prepaid. Still not working and i am out about $300. By the way, i am a longtime customer or Zi would have never agreed to this.
    Read More
  6. User Score
    0
    June 27th, 2017
    0 people found this review helpful!
    Just THE WORST!
    This company has no follow-up, minimal customer responses and they are obviously completely overwhelmed.
    Switching to them is the single worst decision I have ever made.

    A power failure must have drained the 9V back-up battery and now the alarm system beeps endlessly at night. FORTUNATELY, I know how to turn the whole system off; if my wife were here alone she would have to hear this all day and all night!

    Ackerman’s time window–AND I pay extra for their “wire maintenance plan”–SIX FRIGGING DAYS!! Can you believe that?

    Read More
  7. User Score
    1
    June 16th, 2017 Waldorf, MD
    0 people found this review helpful!
    Ackerman is terrible. Shady service people repairing with used parts and willing to do side work installing cameras and smoke alarms on the side purchased from e-bay. The service takes days and the Georgia office is nice but the local service people could give a rats behind that your system is down.
    Read More
  8. User Score
    0
    May 28th, 2017 Atlanta, GA
    0 people found this review helpful!
    HORRIBLE PRODUCT! The sensor fell off of the white cardboard attached to the window that they initially attached and changed out several times. I reattached it, AGAIN, and now the yellow caution light is on. I call to get it cleared, as I have done quite a few times before, and the young man tells me that the only way to get it cleared is to have a technician come out. ARE YOU CRAZY? I’m not paying for that when you can assist me over the phone. He couldn’t, I Googled, set off the alarm and they call me. I tell the lady what happens, she’s trying to have me pay a fee to a technician come out as well. Spoke with a supervisor. Guess what, SHE DOESN’T KNOW EITHER! What a joke! She has me put a code in to bypass that zone so if someone wants to break in, THEY CAN because no one there can assist me. I can’t WAIT until this contract is up. NEVER AGAIN ACKERMAN!
    Read More
  9. User Score
    1
    May 24th, 2017
    1 people found this review helpful!
    I noticed an error message on our panel and called to see if our alarm is working. They said they haven’t received a signal from us in months. However, I could still set the alarm and the lights showed ready. I asked them to cancelmy sservice and he told me i had to do this in writing via email. I can’t locate the email address to contact anyone on their website. I call back and they say they are in sales and do not have the email address to provide. That department is open until 5. This has been a total waste of money.
    Read More
  10. User Score
    0
    May 20th, 2017 PA
    0 people found this review helpful!
    Worst customer service.Do NOT use their services
    Read More
  11. User Score
    0
    May 11th, 2017 Alexandria, VA
    0 people found this review helpful!
    Since being back with Ackerman it has been problem after problem. I reactivated my system on good faith that the service had changed. I paid the past due balance on the faith that the representative said that the service was better. They upgraded my system and assured me that nothing would change. I haven’t had basement coverage since. They reactivated the system upstairs and did nothing for the basement it’s been over a month since I complained about this issue and I’m now being told that nothing can be done not unless I pay $89.95. I purchase this system from Ackerman in 2012 and upgraded to digital in 2016 it has not been a year and I have had piss poor service. This is unfair and rip off. I spoke Michelle a customer service representative that showed no compassion for my safety and she was short and rude. She was told to tell me that it’s nothing they can do by her supervisor Andrew. I feel as though this is unjust. Ackerman is a piss poor alarm system company and I will make it my business to let anyone that want an alarm system to not choose Ackerman. This company run gimmicks and they are fraudulent not to mention the customer service is poor. You train and send your agents out in the community to sale these systems and they do not tell you all the hidden shenanigans that’s in the contract. I’m very displeased with the customer service and the insulation that was done. I can’t even enjoy my system the way I use to, because the reactivation was done poorly, now you want me to pay for your technician’s poor work Ackerman a fraudulent company stay away go with ADT or another company as I should have done.
    Read More
  12. User Score
    0
    May 4th, 2017
    3 people found this review helpful!
    Ackerman’s sales practices are very deceptive and dishonest. They will tell you that a firm term contract is not necessary because they will take over monitoring existing equipment. They will then ask you to “authorize” the installation of a new control panel and connect to that existing equipment, and you do that by signing an electronic hand held device, so you don’t really know what you are signing. It is only later when you want to cancel that you find out you signed a long term contract, which you were not able to read on that hand held device. Very deceptive. There are several honest companies out there, my advice is to stay away from Ackerman.
    Read More
  13. User Score
    1
    May 3rd, 2017
    1 people found this review helpful!
    Out of the entire month I had it it didn’t work for 3 weeks… I prefer to go with another company I wanted to cancel a day after they installed it and they wanted to charge me $350 I will never use them there is to many hidden information don’t do it
    Read More
  14. User Score
    0
    May 3rd, 2017 Washington, DC
    2 people found this review helpful!
    I signed a three year contract with Ackerman. I paid, in full, the first year of $239.40 in Feb. 2017. I get another charge on my credit card in April 2017, without my consent. I called to inquire and they said the additional cost was for a tax increase and would occur every year. They went on to say that they didn’t need my consent to charge this additional cost to my credit card. I was livid at this time. How could a company be able to keep charging you, after you have paid for the year and use your credit card without consent? I then proceed to cancel this contract and they said it would cost me $478.80 to cancel. Lesson learned. When this contract is up, I will definitely be going back to ADT.
    Read More
  15. User Score
    0
    May 2nd, 2017
    2 people found this review helpful!
    If you’re thinking about getting their service, please DON’T! They have a 3 year contract, their panel is really bad and not loud enough and when you call to complaint they say they will call you back and send a tech over and they don’t do. You call again and go over the same process and nothing gets resolved. You get upset and try to cancel but you’re stuck on this 3 year contract. I live in a 3 level town house and if I’m on the second floor and the siren goes off I won’t hear it. REALLY BAD! Plus and most important, when the siren goes off, it takes them 30 minutes to check on you.
    This is my sincere review. Do not go for this companie.
    Read More
  16. User Score
    9
    April 3rd, 2017 Atlanta, GA
    0 people found this review helpful!
    I called Ackerman security to cancel my service due to the salesman…he wouldn’t return calls…sold me services I didn’t want…ect. I was very upset until I called the retention department and spoke to Kim…she was very calm…and walked me threw all the errors and corrected them as we spoke…she even asked me to call her back in a couple of weeks for follow up and possible info about saving more money on my system.
    Read More
  17. User Score
    1
    March 23rd, 2017 Dawsonville, GA
    7 people found this review helpful!
    I have had Ackerman Security for about 12 years and have been satisfied for about the first 8 of those years until things started going bad. I converted to wireless about 2 years ago and have been introduced to the worst customer service possible. Techs who didn’t arrive or even call, calls placed on hold over and over, false alarms at 5:00 in the morning that don’t ring in to Ackerman and problems with cancellation services. I will never recommend Ackerman to my friends again. I’m currently trying to cancel and get a refund, but so far, I haven’t been able to even talk to someone who seems able or willing to help me.
    Read More
  18. User Score
    1
    March 3rd, 2017 Catonsville, MD
    3 people found this review helpful!
    unreliable. like talking to people who speak a different language. Don’t show up on time for appointments. Stay awy if you have your right sense.
    Read More
  19. User Score
    10
    February 20th, 2017
    1 people found this review helpful!
    Technician Joseph H arrived at 9 a.m. today and provided service most excellent. Mr. H, a very seasoned technician, sets a standard of excellence. He provided some of the best technical service I have ever experienced with any technician with any service. He made sure that a sensor device was installed correctly–not sort of correctly–as had been committed by the fellow who did the first installation and then skipped out. I gave Mr. H an unopened motion sensor which had been left (apparently mistakenly) by the fellow who did the half-vast job of installation. I would like to thank whoever assigned Mr. H to service my problem profusely. Mr. H is a treasure of a technician. It’s a horrible travesty that more people do not take the time and effort like Mr. H to treat each customer as if he or she were a kindred relative. Sincerely, HG P.S. I’m now extremely likely to recommend Ackerman Security to friends and relatives only because of the experience I had today with Joseph H service call.
    Read More
  20. User Score
    0
    February 13th, 2017 Schwenksville, PA
    4 people found this review helpful!
    I had picked this company from the commercial because they seemed so sincere, and I really needed the protection from a stalker that had already attacked me once, and was arrested 8 times from me taking his picture in front of my house. the state victim service paid in full for 1 year of service, the salesman brought his supervisor, looked over my existing equipment, at first I was told they would use my existing sensors and infer red cameras, ( which are way better than there’s). But the salesman seen what the state was paying, and was like a kid in the candy store he ordered all new things except the wall panel, and the month bill quoted was now 4 times that amount. Since day 1 I had problems with the system and my cameras, but since I didn’t pay the payment when I called about the issues I was cursed out by customer service 3 times and then told if I am not pleased they will just shut off my system, I was going to keep them if the service worked out for me. there cameras capture everything except people, only every 30 mins, when it’s supposed to be by motion, I have move leaves blowing video than anything, and the system went off twice while I was away for over an hour, no call, no police response, a neighbor called me, and I had to unarm it remotely, WOW I would advise any and everyone to not walk run away from Ackerman if you care about your safety.
    Read More

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Our Score
4.3
User Score
3.6
Rank this Company

Ratings Breakdown

Price

Monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
602

Number of Reviews

User reviews here on BHSC
97
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,037