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AckermanSecurity-Logo
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Our Score
4.3
User Score
3.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.95

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

182

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

5.0
$34.95-59.99
$199-499

#72
AckermanSecurity-Logo

3.0
$19.95
Undisclosed

Pros

Affordable Systems

Ackerman Security provides one of the most affordable home security systems in the industry. For only $19.95 a month, customers can receive a full array of home security devices, including motion sensors, security cameras, touchscreens, and glass-break sensors. Each Ackerman security system is custom-built to ensure the client’s specific home security needs are being completely addressed. Ackerman provides a free consultation to help give customers an idea of the system requirements before they have to buy.

Home Automation

Ackerman also provides a number of impressive home automation options you can add to your security system including door sensors, wireless monitoring, various detectors, and other security equipment. Customers can arm/disarm their systems, control locks, thermostats, and lights, receive text and email notifications, and even view live video surveillance camera footage all through Ackerman’s mobile app.

Monitoring Service

In addition to building custom home security and automation systems, Ackerman Security systems provides professional monitoring service for burglars, fire situations, and medical emergencies. All systems have the option for broadband internet monitoring, which can be either a handy backup or less intrusive alternative to traditional landline monitoring.

Money-Back Guarantee

Ackerman strives to provide more in the customer service department by offering a 200% money-back guarantee. The company states on its website that they will pay customers double what they lost if their homes are robbed while under an armed Ackerman security system. The monitoring service will pay 100% of the affected customer’s insurance deductible and then pay them the same amount in cash.

Cons

Common Complaints

Common concerns of current customers report poor experiences with individual sales representatives. The complaints range from misrepresentation of overall cost, confusion regarding cancellation policies and improper installation. Some customers have even reported never receiving a legible copy of their contract.

Limited State Availability

According to the Ackerman website, the company only appears to service select parts of Georgia. Other companies in the home security industry cover either several or all 50 states in the U.S.

Top-Rated Companies Are Typically Available Nationwide

Our Recommendation

Ackerman Security does offer affordable systems, solid home automation options, a strong monitoring service, and money-back guarantee. Unfortunately, the company does have some customer complaints and has limited state availability.

In comparison to other security providers Ackerman Security does seem to have some limitations. And there is not a lot of public information around key points of business such as the company’s installation, equipment, technology, and contract requirements. For these reasons, we recommend that every potential customer read Ackerman security reviews and look into companies like Protect America and Frontpoint.

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182 Ackerman Security Reviews

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  1. User Score
    10
    June 27th, 2019
    1 people found this review helpful!
    The technician, Clay, was very thorough.
    He assessed the situation and went straight into addressing the problems.
    Clay was great.
    Thank you.
    Read More
  2. User Score
    10
    June 26th, 2019
    1 people found this review helpful!
    Great customer service the sales staff were very professional
    Read More
  3. User Score
    10
    June 26th, 2019
    0 people found this review helpful!
    Good, knowledgeable technician. On schedule.
    Read More
  4. User Score
    9
    June 25th, 2019
    0 people found this review helpful!
    Customer service is awesome. They really try to accommodate you when needed and reasonable prices.
    Read More
  5. User Score
    0
    June 21st, 2019
    5 people found this review helpful!
    PLEASE AVOID THIS COMPANY AT ALL COSTS!

    All of the negative reviews are correct! I’ve had service issues with this company. My panel has read no long range radio for months now. They’ve sent a technician out several times and the system is still not fixed. As one person stated early, I had to call them and inform them about the issue. If you were truly monitoring my account why wasn’t a phone call placed to me to let me know that my system was not sending a signal to the monitoring station. So what am I paying for?!?! As of February I was done. I spoke with a representative, paid out the reminder of my contract and asked them the cancel my service as of April. Here we are June and I am still receiving a bill. For what? I cancelled my service and now they want me to pay $300+ dollars for another year.

    Read More
  6. User Score
    10
    June 18th, 2019
    3 people found this review helpful!
    We’ve been customers for over 6 years and we wanted to add some additional services. Our salesperson was knowledgeable and worked with us to find the best fit. Our technician is always the same person and we have a great working relationship with him.
    Read More
  7. User Score
    10
    June 18th, 2019
    2 people found this review helpful!
    very prompt and friendly service.
    Read More
  8. User Score
    10
    June 17th, 2019
    1 people found this review helpful!
    We have not had our service long but we are happy with our relationship with the sales rep Mr. K. Chatman. He explained things to our satisfaction. We will see what the future holds…
    Read More
  9. User Score
    10
    June 17th, 2019 Powder Springs, GA
    1 people found this review helpful!
    The salesman explained with detail all my options. He is very professional and friendly at the same time.
    Read More
  10. User Score
    10
    June 15th, 2019
    1 people found this review helpful!
    The technician arrived on time and quickly installed the new door sensor.
    Read More
  11. User Score
    1
    June 14th, 2019
    4 people found this review helpful!
    Awful company, slimy weasel sales person will overpromise and not tell you about the “yearly auto renewal” which renews for a higher price and on a year by year term. Cancelling even if moving you have to pay the full year and get this, you have to send a intent to cancel by snail mail, no fax, no email, no online, no over the phone. Unbelievably shady and I recommend you avoid at all costs!
    Read More
  12. User Score
    10
    June 14th, 2019 Fairburn, GA
    1 people found this review helpful!
    Great customer friendly personnel and the price is just right for my pocket. Thank you .
    Read More
  13. User Score
    9
    June 14th, 2019
    0 people found this review helpful!
    Anthony H and Scott L were both very punctual and efficient. They gave me options that was best for my budget. They answered any and all questions to my understanding and explained all features. Thank you guys and Ackerman Security!!
    Read More
  14. User Score
    10
    June 13th, 2019 Warner Robins, GA
    0 people found this review helpful!
    The explanation was very detailed ! They told me all of my options & even gave me financial scenarios. They weren’t pushy at all!! Which was the best thing.
    Read More
  15. User Score
    10
    June 13th, 2019
    0 people found this review helpful!
    I am happy with my security provider. Ackerman makes me feel that my family is safe and secure. Their customer service team is always willing to help. I did get upset when I was told I had to upgrade my system, but the more I thought about it, how can I get upset with them for technology evolving. They have the equipment that I need to upgrade to and its not their fault. It was much easier to pay to have my phone upgraded without complaining so why should I complain about upgrading my alarm. I am proud to be a part of the Ackerman family.
    Read More
  16. User Score
    0
    May 30th, 2019 Sykesville, MD
    4 people found this review helpful!
    Signed a three year contract upon installation it had a auto renewal, I went to cancel just after noticing it and two weeks after it renewed only for them to tell me there is nothing you can do other than pay a full year in advance to cancel now or pay the monthly fee for next twelve months. I feel that paying for two months would have been fair considering there is a 60 day notice required but nope you are stuck. I was going to only cancel my home contract but will be canceling my business one also.
    Read More
  17. User Score
    0
    May 3rd, 2019
    1 people found this review helpful!
    I have never contacted this company for any service yet they call me every single day to tell me about an alarm at an address in a state I’ve never lived. I have asked them to remove my number from their system so many times I’m tired of calling to ask. My voicemail box stays full (all the calls go directly to voicemail now) and I am unable to effectively use my phone for work or personal purposes as they have started calling me from other numbers.
    Read More
  18. User Score
    0
    May 1st, 2019
    4 people found this review helpful!
    Extremely poor service, salesmen lied about equipment and contracts, equipment failure to perform, poor support, hidden contracts, extremely hard to get out of contact, failure to notify alarms, failure to follow thru complaints. They will only contact you when they want their money.
    Read More
  19. User Score
    0
    April 22nd, 2019
    4 people found this review helpful!
    It looks like Ackerman is notorious for omitting their cancellation policy to the customers. You find out the procedure when you try to cancel. The sales consultant, billing dept. and customer service is incompetent and they all need to be retrained. I guess it is true, you get what you pay for (their $19.95 monthly fee).
    Read More
  20. User Score
    1
    April 13th, 2019
    3 people found this review helpful!
    I was with Ackerman for a year. I will say they responded to all issues, but so has my current, lower priced, no contract provider. I left due to the auto renewal in the contract. If my life changes, such as a job relocation, I need a company that’s more flexible. The AUTO renewal seems 100% one-sided for Ackerman; there’s no offset to the customer (like an annual AUTO increasing retention or “Loyalty” discount). I don’t buy their replies that, “We need contracts to plan on future staffing needs;” that’s a weak response in my opinion. I’ll never again sign a contract with a company who is simply providing a service (meaning I had my own hardware already, Ackerman installed nothing but the celluar responder that I did pay extra for upfront) without giving me something in return. There was no offset to signing a service contract with Ackerman, it’s not like they were providing me an outstanding deal with the pricing either. I started 6 months out with a FedEx signature required cancellation notice, then a 60 day and then a 30 day notice. This company is too greedy in my opinion. They’re out of their minds if they think the future trend is people are going to sign contracts with no offset. There are better options out there. No contracts tend to keep companies listening, responding and consumer prices, service highly competitive. Of course Ackerman doesn’t favor that approach. I like that I can leave my current provider at any time if I’m not happy, I have to relocate, or simply because I feel like it. I have all control. Pretty simple, you want something from me (such as an auto renewal contract), you need to give me something in return. That wasn’t the case with Ackerman.
    Read More

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Our Score
4.3
User Score
3.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.95

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

182
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,414