Best Home Security Companys

132 Companies 16,652 Real Customer Reviews

AckermanSecurity-Logo
Current

What Others Are
Researching Right Now:

Our Score
4.3
User Score
3.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.95

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

182

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

5.0
$34.95-59.99
$199-499

#72
AckermanSecurity-Logo

3.0
$19.95
Undisclosed

Pros

Affordable Systems

Ackerman Security provides one of the most affordable home security systems in the industry. For only $19.95 a month, customers can receive a full array of home security devices, including motion sensors, security cameras, touchscreens, and glass-break sensors. Each Ackerman security system is custom-built to ensure the client’s specific home security needs are being completely addressed. Ackerman provides a free consultation to help give customers an idea of the system requirements before they have to buy.

Home Automation

Ackerman also provides a number of impressive home automation options you can add to your security system including door sensors, wireless monitoring, various detectors, and other security equipment. Customers can arm/disarm their systems, control locks, thermostats, and lights, receive text and email notifications, and even view live video surveillance camera footage all through Ackerman’s mobile app.

Monitoring Service

In addition to building custom home security and automation systems, Ackerman Security systems provides professional monitoring service for burglars, fire situations, and medical emergencies. All systems have the option for broadband internet monitoring, which can be either a handy backup or less intrusive alternative to traditional landline monitoring.

Money-Back Guarantee

Ackerman strives to provide more in the customer service department by offering a 200% money-back guarantee. The company states on its website that they will pay customers double what they lost if their homes are robbed while under an armed Ackerman security system. The monitoring service will pay 100% of the affected customer’s insurance deductible and then pay them the same amount in cash.

Cons

Common Complaints

Common concerns of current customers report poor experiences with individual sales representatives. The complaints range from misrepresentation of overall cost, confusion regarding cancellation policies and improper installation. Some customers have even reported never receiving a legible copy of their contract.

Limited State Availability

According to the Ackerman website, the company only appears to service select parts of Georgia. Other companies in the home security industry cover either several or all 50 states in the U.S.

Top-Rated Companies Are Typically Available Nationwide

Our Recommendation

Ackerman Security does offer affordable systems, solid home automation options, a strong monitoring service, and money-back guarantee. Unfortunately, the company does have some customer complaints and has limited state availability.

In comparison to other security providers Ackerman Security does seem to have some limitations. And there is not a lot of public information around key points of business such as the company’s installation, equipment, technology, and contract requirements. For these reasons, we recommend that every potential customer read Ackerman security reviews and look into companies like Protect America and Frontpoint.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

182 Ackerman Security Reviews

1. Select Your Rating:

87
29
9
2
3
3
1
2
5
41
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    April 8th, 2019 San Francisco, CA
    3 people found this review helpful!
    Worse than a Cable Company! Moved out of our house for a renovation and Ackerman support told us we could freeze our account and then restart at the same rates, etc. once we moved back. Then, they tried to sell us on $1000 fee to start back up and wanted to raise our rates (while we are still locked in a contract). If we canceled, we owed a cancelation fee… then they started charging us again while our account was still frozen. Then after I called support multiple times (each time saying a supervisor wasn’t available – until I said I would wait on the phone until one was), they admitted verbally (a rep and a Supervisor)that we shouldn’t have been charged and they would reimburse us. Now they are denying they said it and making life miserable to leave. Beware of this company before you sign any contract… can’t believe TrustDale backs them.
    Read More
  2. User Score
    0
    March 25th, 2019 Alpharetta, GA
    4 people found this review helpful!
    Trying to collect an egregious amount of money because we’re leaving the state and want to cancel before 3 years are up. Horrible. This is the type of practice that is now illegal in fitness centers. This entire company is a scam and should be avoided at all costs.
    Read More
  3. User Score
    0
    March 19th, 2019
    3 people found this review helpful!
    Very problematic company, in order to cancel your account, not only they penalize you, you to send a letter in the mail or go in person to cancel or it will be renewed automatically, I sold the property and paid the balance and penalty and continued to receive bills, this is harassment, on top of that very rude customer service and the calls after the alarm goes off up to 50 seconds. Avoid this crappy service
    Read More
  4. User Score
    0
    March 16th, 2019 Loganville, GA
    1 people found this review helpful!
    I am moving to another state. Ackerman is not available at my new location. I have been a customer with Ackerman for 14 1/2 years. Appearently it is not possible to end a contract mid-year. I am required to pay for service I will not be receiving for the next 6 months. Look at the cancellation clause closely.
    Read More
  5. User Score
    1
    March 11th, 2019
    5 people found this review helpful!
    So I have been a customer for more than 5 years my contract was up February 2 2019 I know because I called to see before I decided to switch companies. The reason for the switch not good communication at all. They the answering machine repeatedly kept calling my cell number to say something wrong. I called back nothing was wrong with my system some one was to lazy to stop to auto calls. So I called to cancel they told me without notice that they renewed my plan for another 12 months… no one ask or called or sent me a email. I was very upset especially when they told me I would have to pay the next 12 months. I declined to ever sign another contract with them. No matter what the out come is!!!! Do not use this company
    Read More
  6. User Score
    0
    February 27th, 2019
    1 people found this review helpful!
    Moved into a new home that had service. Made an appointment to transfer account to our name. The alarm goes off at 2:00am (still don’t know why). We just want the alarm shut off. Call and talk with two people who hear the alarm blarring in my bedroom…”sorry, nothing we can do”…I won’t be a new customer.
    Read More
  7. User Score
    1
    February 20th, 2019 Conyers, GA
    4 people found this review helpful!
    Don’t get stuck!!
    If you are considering signing up with Ackerman, be aware of the contract you signed! I have Ackerman security for 5 years, I recently called to cancel my account, the girl transfer me to their cancellation department. The cancellation department asked many questions… she would not cancel my account on the spot, instead she emailed me the contract I signed 5 years ago, according to her this contract renew itself every year. This is February, so if I choose to cancel I will need to send them (the so called financial obligations of) over $160. A head up, there are many other security monitoring company will let you go freely; they have the confident while Ackerman don’t (to let customers cancel their account)!
    Read More
  8. User Score
    0
    January 16th, 2019
    7 people found this review helpful!
    This company is a big scam. They advertised saying “NO LONG TERM CONTRACT”. Guess what, YOU ARE RESPONSIBLE FOR WHOLE YEAR OF MONITORING IF YOU DON’T CANCEL within 3 business days of Contract. WORSE YET, the contract AUTO renews for another YEAR if you don’t cancel at least 60 days prior to Expiration. I can’t believe that I got talked into such a contract, or the scanned copy that they emailed is fraudulent. Their customer service is also a joke. Don’t believe the advertising they do, you will have a problem once you sign up.

    RUN FROM THIS COMPANY, DON’T WALK….

    Read More
  9. User Score
    0
    January 11th, 2019 Brogue, PA
    2 people found this review helpful!
    As a security company, I would think they would have better policies regarding PII (personally identifiable information) and data. In order to ask general information about my service, NOT specific to my account or home, I needed to provide the customer service agent with a) my full name, b) my home address, and c) The SECRET PASSWORD that I provide to the alarm company to verify MY IDENTITY in situations where the alarm goes off. The customer service agent AND MANAGER, refused to provide me with any information unless i told them this information. This process is obviously extremely flawed and quite frankly ridiculous and offensive. I’ll be cancelling my service.
    Read More
  10. User Score
    1
    January 4th, 2019 Tucker, GA
    3 people found this review helpful!
    Don’t ever use them. They lie during their sales pitch saying that there is no contract and you pay monthly but when you really do cancel your account they ask for the remainder of the year paid in full. I’m going through my contract and I don’t see such clause! Save yourself the hassle and don’t use their service.
    Read More
  11. User Score
    0
    December 31st, 2018
    3 people found this review helpful!
    Ackerman Security is a company with policies that are made to make sense to only them.
    I called to cancel my policy in October because I was moving to an apartment temporarily while I was working on securing another home. The sale rep told me to hold the account for a few months for no charge and then reactivate at the new location. I was with them for six years at my old resident and thought I would give them a shot. I got a bill for the time it was on hold and I called to find out why. They told me to discard, but I thought I would cancel because the hold period was not enough time for me. Unbeknownst to me, they renewed a contract (they advertise no contracts) while I was on hold for these months and asked for a 300+ cancellation fee. After I told them I was not told about this when I called to cancel and then cohersed into putting on hold they dropped it to 160.

    I should have just cancelled. They knew what they were doing when they told me this without disclosing the other information. The “loayalty” department rep basically didn’t care for what had transpired and so here I am stuck with a 160 dollar bill for nothing. I could have gave it to a more just cause then this greedy security company. Won’t be going with Ackerman anymore!

    Read More
  12. User Score
    0
    December 28th, 2018
    6 people found this review helpful!
    Terrible service. BEWARE of this company and their fine prints. They are a bunch of #$% scam artists. They will automatically “ENROLL” you into an agreement. After I call to cancel, I only got informed that I have to pay the remaining 8 months total ~$300 before they can cancel my service. So basically I’m paying for security service that I will not receive for the next 8 months! PLEASE THINK TWICE before you sign up with these SCAMMERS! There are many DIY service out there with no Contracts and these kind of SCAM tactics.
    Read More
  13. User Score
    0
    December 17th, 2018
    4 people found this review helpful!
    Had new windows put in had to have window sensors replaced. Call Ackerman to have someone come out and reconnect. Was never told about any reconnection fee. The guy comes out and reconnect the sensor and email me a bill for $104.60. he was there for 20mins. I called Ackerman only to told I was outside my contact therefore I had to pay the replacement fee. I wasn’t aware I had a contract since I have had the service for over 5yrs.. I asked to speak with a supervisor, put me on hold she comes back and said that someone will call me back in 48hrs but she was sorry but nothing she can do. Dropping them a rip off. They should have told me upfront. Or advised me how to reconnect the sensor myself.
    Read More
  14. User Score
    0
    December 11th, 2018
    5 people found this review helpful!
    I requested my account to be closed in March and they still charged me even up to December. They are corporate thieves.
    Read More
  15. User Score
    0
    November 24th, 2018 Philadelphia, PA
    2 people found this review helpful!
    Horrible experience with this scamming company! They installed a security touch panel in my house, a door bell camera that worked only for about 3 hours, the camera that i requested to be installed in back of the house was never installed, every time i called to ask when they are sending someone out to install the camera, they kept telling that there waiting to get a technician with a ladder to install my camera, this went on for over 30 days until i just called and told them to remove there equipment from my home and cancel my account, i was paying for a service that never worked. They couldn’t even reimburse me for my payment that i made when i initially set up this service. I was ripped off, they dropped off a bunch of junk at my house that didn’t work and took my money for nothing. Stay away from this company they only have junk equipment, cant even get a ladder to install there cameras. Super bad company!!
    Read More
  16. User Score
    0
    October 11th, 2018
    4 people found this review helpful!
    ✖Warning✖ Do Not sign a contract or do business with Ackerman Security. They do business out of an Atlanta Georgia PO Box 933374. The #1 FLAG they’re Crooks.They are a dishonest, incompetent shoestring scammer business that will try any dishonest trick there is to STOP you from CANCELLING their worthless service. Do not trust your belongings or your house or your well-being with them. They are a waste of time and $$$. There cameras and security equipment that they butcher your house installing are warrantied for 1 year. Then they tell you “you own it, it’s your problem” They will not honor there warranty claims. Their warranty promises in literature are worthless. Get a SECURITY system ANYWHERE else but don’t get it from Ackerman Security. Try “SimpliSafe” That’s what I did. http://www.simplisafe.com ACKERMAN is one of the worst B/S security companies in America and should be run out of business as I suspect they will be soon at the rate there are losing customers.

    Signed, F/U from MD

    Read More
  17. User Score
    0
    September 9th, 2018 Stone Mountain, GA
    4 people found this review helpful!
    Ackerman is horrible. We have been with them for over 10 years. For the past few weeks, the system has randomly been going off during the night. Imagine being startled out of your sleep to a loud siren. The first time we hid in the closet and called the police. Ackerman never called. The next two times we called Ackerman and still they were not receiving a signal. They sent a technician out 1 week later and he said nothing was wrong without doing anything. We were promised a refund for the past two months that they were not monitoring us. Instead of refund, they gave us a credit for future months which was useless since we plan on canceling the service. Well the alarm just went off again and i received the worst customer service agent ever. She told me that it is not their service, it was our system which they installed. She then wanted to offer me a credit in the amount of $19 for a land line even though we pay much more for wireless. She was rude, disrespectful and mean. I will never recommend Ackerman.
    Read More
  18. User Score
    0
    September 7th, 2018
    3 people found this review helpful!
    After having landline service years ago, they changed our system to wireless that never worked. When we called to try and get it fixed, they wanted to charge us $100 to send out a technician. We have called to cancel, sent the Cancellation letter, sent multiple e-mails. DO NOT USE ACKERMAN, they will rip you off.
    Read More
  19. User Score
    0
    August 17th, 2018
    4 people found this review helpful!
    I purchased a system on July 15, 2018. The chime was barely audible. When I complained, the technician(Jesse) said contact sales person(Kevin) which I did on July 16. Several calls and technicians later, the chime is still extremely low. In fact, my patio door opened and I could not hear the chime when in kitchen. I came out to find someone coming in my living room. I live in an apartment condo. One Akermann technician didn’t even bother to come to keep appointment. He called and said nothing could be done. One month later the sales person came to check it out. He agreed it’s too low. He said I have to buy a another system and upgrade (pay more)to get a louder chime. And here’s the rub, Akermann refuses to let me cancel the contract. I don’t feel safe in my own home. I’m a senior on a fixed income with medical conditions.I feel duped.WARNING! Stay away.
    Read More
  20. User Score
    0
    August 16th, 2018
    5 people found this review helpful!
    I am having so much hard time with this service. I had wired security system. Ackerman couldn’t change into wireless system completely as they promise. After having technician countless times, still I am not able to use the system.
    Read More

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
4.3
User Score
3.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.95

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

182
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,414