Ackerman Security

Ackerman Security

5.5

Our Score

5.7

User Score

Charles Ackerman started Ackerman Security after surviving a gunshot wound during a break in at his home in 1967. Already a successful commercial real estate developer, Ackerman decided to do something about the lack of security options in the home security industry.

With customer service as their first priority, Ackerman Security Systems quickly became Atlanta's most respected home security company.

Due to low Ackerman Security reviews, we recommend customers compare Ackerman to other top companies like Guardian Protection, Link Interactive, and Frontpoint Home Security.

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Pros

  • Affordable Security Systems and Products
  • Smart Home Automation
  • Monitoring Service
  • Money-Back Guarantee
  • Service Focused in Georgia Locations

Affordable Security Systems and Products

Ackerman Security Systems provides one of the most affordable home security systems in the industry.

For a monthly monitoring fee of $19.95, customers will receive 24/7 monitoring on fire, burglary, and carbon monoxide alarm situations. 

Customers may also purchase a full array of home security devices, including motion sensors, security cameras, touchscreens, and glass-break sensors.

Each Ackerman security system is custom-built to ensure the client's specific home security needs are being completely addressed.

Ackerman provides a free consultation to help give customers an idea of the system requirements before they have to buy.

Other devices and security systems Ackerman provides:

  • Motion Detectors
  • Carbon Monoxide Detectors
  • Video Doorbell
  • Indoor Surveillance Cameras
  • Outdoor Surveillance Cameras
  • Video Recording
  • Real-Time Video Viewing
  • Home Automation
  • Smart Locks
  • Smart Thermostat
  • Smart Lights
  • Smart Video Cameras
  • Voice Control
  • Garage Door Control

Smart Home Automation

Ackerman also provides a number of impressive home automation options you can add to your security system including door sensors, wireless monitoring, various detectors, and other security equipment.

Customers can arm/disarm their systems, control locks, thermostats, and lights, receive text and email notifications, and even view live video surveillance camera footage all through Ackerman's mobile app.

Monitoring Service

In addition to building custom home security and automation systems, Ackerman Security systems provides professional monitoring service for burglars, fire situations, and medical emergencies.

All systems have the option for broadband internet monitoring, which can be either a handy backup or less intrusive alternative to traditional landline monitoring.

Money-Back Guarantee

Ackerman strives to provide more in the customer service department by offering a 200% money-back guarantee.

The company states on its website that they will pay customers double what they lost if their homes are robbed while under an armed Ackerman security system.

The monitoring service will pay 100% of the affected customer's insurance deductible and then pay them the same amount in cash.

Services Focused in Georgia Locations

While there is certainly a negative impact of only servicing one area, local companies do tend to have a higher focus on customer satisfaction. The Ackerman home security service area includes:

  • Alpharetta
  • Athens
  • Brookhaven
  • Buckhead
  • Cumming
  • Decatur
  • DeKalb County
  • Fairburn
  • Fulton
  • Johns Creek
  • Lawrenceville
  • Marietta
  • Roswell
  • Sandy Springs
  • Smyrna
  • Stonecrest
  • Tucker
  • Woodstock
  • And more

Essentially, Ackerman Security Systems covers Northern Georgia down into Central Georgia.

We recommend interested customers call Ackerman to see if their area falls within the company's service area.

Cons

  • Gated Pricing Information
  • Common Complaints
  • Limited State Availability

Gated Pricing Information

Researching customers cannot get pricing information on home security devices until they provide contact information and even then, they must wait to receive a response (likely from a sales rep or technician).

It would be much more convenient for customers to be able to see pricing information upfront and ungated.

Common Complaints

Common concerns of current customers report poor experiences with individual sales representatives.

The complaints range from misrepresentation of overall cost, confusion regarding cancellation policies and improper installation.

Some customers have even reported never receiving a legible copy of their contract.

Limited State Availability

According to the Ackerman website, the company only appears to service select parts of Georgia. Other companies in the home security industry cover either several or all 50 states in the U.S.

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Our Recommendation

Ackerman Security does offer affordable systems, solid home automation options, a strong monitoring service, and money-back guarantee. Unfortunately, the company does have some customer complaints and has limited state availability. 

In comparison to every other alarm company, Ackerman ranks somewhere in the middle among companies like ADT and Xfinity Home Security.

However, in comparison to the top home security providers, Ackerman Security does seem to have some limitations.

And there is not a lot of public information around key points of business such as the company's installation, equipment, technology, and contract requirements.

For these reasons, we recommend that every potential customer read Ackerman security reviews and look into companies like Vivint Smart Home.

Ratings Breakdown
Monthly Monitoring Fee $19.95
Install & Equipment Fee Undisclosed
Contract Length Undisclosed
Cancellation Policy Undisclosed
System Relocation Fee Fees May Apply
Review Last Updated: June 23, 2020

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