Best Home Security Companys

132 Companies 16,819 Real Customer Reviews

AckermanSecurity-Logo
Current

What Others Are
Researching Right Now:

Our Score
4.3
User Score
3.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.95

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

186

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#72
AckermanSecurity-Logo

3.0
$19.95
Undisclosed

Pros

Affordable Systems

Ackerman Security provides one of the most affordable home security systems in the industry. For only $19.95 a month, customers can receive a full array of home security devices, including motion sensors, security cameras, touchscreens, and glass-break sensors. Each Ackerman security system is custom-built to ensure the client’s specific home security needs are being completely addressed. Ackerman provides a free consultation to help give customers an idea of the system requirements before they have to buy.

Home Automation

Ackerman also provides a number of impressive home automation options you can add to your security system including door sensors, wireless monitoring, various detectors, and other security equipment. Customers can arm/disarm their systems, control locks, thermostats, and lights, receive text and email notifications, and even view live video surveillance camera footage all through Ackerman’s mobile app.

Monitoring Service

In addition to building custom home security and automation systems, Ackerman Security systems provides professional monitoring service for burglars, fire situations, and medical emergencies. All systems have the option for broadband internet monitoring, which can be either a handy backup or less intrusive alternative to traditional landline monitoring.

Money-Back Guarantee

Ackerman strives to provide more in the customer service department by offering a 200% money-back guarantee. The company states on its website that they will pay customers double what they lost if their homes are robbed while under an armed Ackerman security system. The monitoring service will pay 100% of the affected customer’s insurance deductible and then pay them the same amount in cash.

Cons

Common Complaints

Common concerns of current customers report poor experiences with individual sales representatives. The complaints range from misrepresentation of overall cost, confusion regarding cancellation policies and improper installation. Some customers have even reported never receiving a legible copy of their contract.

Limited State Availability

According to the Ackerman website, the company only appears to service select parts of Georgia. Other companies in the home security industry cover either several or all 50 states in the U.S.

Top-Rated Companies Are Typically Available Nationwide

Our Recommendation

Ackerman Security does offer affordable systems, solid home automation options, a strong monitoring service, and money-back guarantee. Unfortunately, the company does have some customer complaints and has limited state availability.

In comparison to other security providers Ackerman Security does seem to have some limitations. And there is not a lot of public information around key points of business such as the company’s installation, equipment, technology, and contract requirements. For these reasons, we recommend that every potential customer read Ackerman security reviews and look into companies like Protect America and Frontpoint.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

186 Ackerman Security Reviews

1. Select Your Rating:

90
29
9
2
3
3
1
2
5
42
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    10
    May 20th, 2016 Powder Springs, GA
    2 people found this review helpful!
    I had the opportunity to meet with Brian Lewis from Ackerman Security a few days ago regarding home security options for my home. Wow!!! was I am impressed. Not only was he professional and courteous but more importantly he explained the many options and plans that Ackerman offered in a way that was comfortable. I didn’t feel like it was a sales pitch. It felt more like I was attending a class and was being taught how security systems worked. It was very educational. I’ve purchased security systems before and owned many homes but this guy was the best salesperson I’ve ever encountered. I will definitely consider Ackerman for my home security.
    Read More
  2. User Score
    1
    May 4th, 2016 Alexandria, VA
    3 people found this review helpful!
    Andre Murdock

    April 19th, 2016 Smyrna, GA

    literally had the same experience as Andre Murdock. Murdock below

    0 people found this review helpful!

    was an absolute rip off. they installed my system then said oh you cant use with your door. And when you go to cancel they want to bill you for remainder of service with them. terrible company and a complete rip off. sales associate told me i could cancel at any time. and that was a lie.

    Read More
  3. User Score
    1
    May 4th, 2016 Centreville, VA
    4 people found this review helpful!
    I called for a quote / visit and they said someone would be here on a date and time and no one shows up.
    Read More
  4. User Score
    0
    April 29th, 2016 Whitesburg, GA
    5 people found this review helpful!
    WORST COMPANY EVER!!!! We had a system installed a few years ago, has not worked properly ever since. We have had several technicians out to “fix” it only to find out that they mess something else up! Several technicians have never even showed up. Every time we call to try and cancel our contract with them because they are not holding up their end they tell us they will put us in collections! But yet we cant even turn the alarm on!!! And our home was broken into a few weeks ago to top it all off!!!! DO NOT USE ACKERMAN!!!! :(
    Read More
  5. User Score
    10
    April 27th, 2016 Saint Paul, MN
    1 people found this review helpful!
    I had the pleasure of meeting and talking ‘Security’ with the Ackerman Sales person, Juan. Very professional. I was very pleased with the level of knowledge he exhibited. In fact, I was so pleased, I ordered 2 systems for different properties. The Installers Frank and Bryant were equally knowledgeable and profressional. Thanks Guys…Your Customer Service is A-1.

    Reviews of the Systems coming a little later.

    Read More
  6. User Score
    0
    April 19th, 2016 Smyrna, GA
    4 people found this review helpful!
    was an absolute rip off. they installed my system then said oh you cant use with your door. And when you go to cancel they want to bill you for remainder of service with them. terrible company and a complete rip off. sales associate told me i could cancel at any time. and that was a lie.
    Read More
  7. User Score
    0
    March 23rd, 2016 Duluth, GA
    5 people found this review helpful!
    My son spoke with the Ackerman salesman from Norcross, Ga that accused him of stealing the sunglasses and agreed ed to pay him $50.00 but I called and offered to pay the whole $1120.00 BUT in actual reality we gave this guy our debit card information my son even told him were he works and the guy has been inside of our house and we even left him alone a couple of times while he said he was waiting for his computer. Before he left my spouse pulled up he did not greet him he hurried to get into his car. We wanted to feel safer but now we may have to even move because this guy has our personal information. LESSON LEARNED DO NOT IN ITF ANYONE IN TO YOU HOME NO MATTER WHAT COMPANY THE ARE REPRESENTING.
    Read More
  8. User Score
    10
    February 20th, 2016 Snellville, GA
    2 people found this review helpful!
    Great customer service. Rep was extremely helpful and knowledgeable about the product and what would be best
    Read More
  9. User Score
    10
    February 18th, 2016 Atlanta, GA
    4 people found this review helpful!
    I am glad that i chose Ackerman Security. Marty was my sales consultant and was ble to explain everything related to features, pricing and the systems available. Marty’s customer service was excellent and he was knowledgeable about all products and services.
    Read More
  10. User Score
    1
    February 17th, 2016 Canton, GA
    6 people found this review helpful!
    The salesman told us multiple lies. I cancelled installation, after realizing i did not want to go with Ackerman. The salesman never processed my credit for our down payment, even after telling me he did.
    Read More
  11. User Score
    10
    February 17th, 2016 Atlanta, GA
    2 people found this review helpful!
    We love Ackerman Security ! We used them for both our home and business,. Great services, friendly, and fast! Ben our sales guy is awesome ! Very friendly and dependable!
    Read More
  12. User Score
    10
    February 10th, 2016 GA
    1 people found this review helpful!
    The sales consultant , installation specialist and customer service representative were very professional, informative and proficient. I’m very pleased with the quality of product service I’ve received from Ackerman Security.
    Read More
  13. User Score
    0
    February 2nd, 2016 Atlanta, GA
    8 people found this review helpful!
    This is quite possibly the worst company I have ever dealt with. I have tried to cancel by calling, scanning a cancellation letter, and even mailing a letter. They will not stop charging me. I don’t even live in the apartment anymore. If I could give any less than a zero I would.
    Read More
  14. User Score
    0
    February 2nd, 2016 Athens, GA
    8 people found this review helpful!
    Ackerman DOES have a contract which AUTOMATICALLY RENEWS even when you buy the equipment. They require a 60 day notice for cancellation but you still have to pay for the auto-renewed year (whatever portion is left). DO NOT TRUST THEM. Crappy copy of the contract that is almost unreadable and they don’t go over it. Yes everything is my fault. Ha ha. Not anymore.
    Read More
  15. User Score
    10
    January 18th, 2016 Decatur, GA
    4 people found this review helpful!
    I’m not too sure where to begin. This company has some of the most knowledgeable and professional security specialist that I have had the pleasure to encounter. The sales representative Ms.Keeya was on point with my family’s. Security needs . She even calls my wife and some of our friends whom we have in common to follow up on how our service is going. I’m not to sure, but if this is A page from Ackerman security sales book then I’m sold. Service after the sale… Love it. Thanks for your great prices and sales representative.
    Read More
  16. User Score
    0
    January 16th, 2016 GA
    4 people found this review helpful!
    I called to inquire about service my sales person came out and was courteous friendly and very informative . after he left the disaster happened . It took a whole week to finally get a tech out to install and THEN when he arrive he was RUDE,unfriendly,never said 2 words to me . H e installed things without my permission and the threw this price at me that was never even discussed . I have never been treated so BAD in all my life . They sales person worked so hard to get my business just to have the tech ruin it all I would like all to know BRIAN from the fairburn team you SUCK !!! And if you need to go to Diversity training classes ad you are clearly not good with people of color and you are a poor representation of Ackerman and if I owed this company you would not be the kind of tech representing me…..
    Read More
  17. User Score
    9
    January 10th, 2016 Atlanta, GA
    3 people found this review helpful!
    Basic system is dependable, priced right, and good reps. Installation was good. For a basic system, I am very happy
    Read More
  18. User Score
    1
    December 9th, 2015 Lithonia, GA
    6 people found this review helpful!
    Beware of the annual renewal policy! It cost me $200+ to cancel my service because I had forgot about the 60 day notice before your policy automatically renews Annually. I have been a customer for almost three years now and I thought was in the clear from any committments. Our system was damaged by a power surge, and the service group is professional but expensive. ACKERMAN quoted me around $1000 to fix. I got a Quote from Jackson EMC to replace my system for half the price without any contracts. I called ACKERMAN to cancel and they informed me of my $200 cancelation fee, then proceeded to tell me they would match the quote by JEMC. I don’t care for people who conduct business like that.

    To top it off, after our system went down ACKERMAN never called until a week later to inquire about the system being offline. And it was about two months that they had absolutely no problems billing me for service that isn’t being provided when my system was down till the day I cancelled with a parting gift of $200 cancellation fee.

    Oh wait, they don’t stop your monthly billing for service (which they haven’t provided for months now) because they need a letter from me releasing them from liability. What kind of scam is this. What about an obligation to provide a service that someone is being forced to pay for?

    Read More
  19. User Score
    0
    December 6th, 2015 Stockbridge, GA
    6 people found this review helpful!
    They are horrible. My alarm went off at my house but Ackerman took almost an hour to respond and send the police over. Again tonight the alarm accidentally went off again and I called Ackerman almost an hour and I am still waiting on tbe phone for tbem. You will regret dealing with. Customer service is also horrible.
    Read More
  20. User Score
    5
    December 4th, 2015 VA
    6 people found this review helpful!
    So my alarm recently went off when I was not home. I got a call on my cell home to let me know and was asked if I wanted the police to go by. I said yes. I was asked for my password and was told the police would be called. I also left the location where I was to go home and meet the police. On the way home, I called Ackerman back and asked if the police arrived because I didn’t want to go in without them being there. I was told that the police were “on the scene” and that if I didn’t hear anything everything was fine. I was told that the police would only call Akerman back if there was a problem. I go home. see no police car and going by what the Akerman phone rep told me that the police had been on the scene already. I go into the house with a neighbor watching from his porch. As I walking around, my door bell rings and its the police. They told me tthat this was the first time they had arrived.. and that I should have NEVER entered the premises. I was mislead by Ackerman and could have gotten hurt. Fortunately, it was a false alarm. Ackerman needs to train their phone reps and not present inaccurate information that could cause bodily harm.
    Read More

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
4.3
User Score
3.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.95

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

186
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431