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AckermanSecurity-Logo
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Our Score
4.3
User Score
3.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.95

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

186

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#72
AckermanSecurity-Logo

3.0
$19.95
Undisclosed

Pros

Affordable Systems

Ackerman Security provides one of the most affordable home security systems in the industry. For only $19.95 a month, customers can receive a full array of home security devices, including motion sensors, security cameras, touchscreens, and glass-break sensors. Each Ackerman security system is custom-built to ensure the client’s specific home security needs are being completely addressed. Ackerman provides a free consultation to help give customers an idea of the system requirements before they have to buy.

Home Automation

Ackerman also provides a number of impressive home automation options you can add to your security system including door sensors, wireless monitoring, various detectors, and other security equipment. Customers can arm/disarm their systems, control locks, thermostats, and lights, receive text and email notifications, and even view live video surveillance camera footage all through Ackerman’s mobile app.

Monitoring Service

In addition to building custom home security and automation systems, Ackerman Security systems provides professional monitoring service for burglars, fire situations, and medical emergencies. All systems have the option for broadband internet monitoring, which can be either a handy backup or less intrusive alternative to traditional landline monitoring.

Money-Back Guarantee

Ackerman strives to provide more in the customer service department by offering a 200% money-back guarantee. The company states on its website that they will pay customers double what they lost if their homes are robbed while under an armed Ackerman security system. The monitoring service will pay 100% of the affected customer’s insurance deductible and then pay them the same amount in cash.

Cons

Common Complaints

Common concerns of current customers report poor experiences with individual sales representatives. The complaints range from misrepresentation of overall cost, confusion regarding cancellation policies and improper installation. Some customers have even reported never receiving a legible copy of their contract.

Limited State Availability

According to the Ackerman website, the company only appears to service select parts of Georgia. Other companies in the home security industry cover either several or all 50 states in the U.S.

Top-Rated Companies Are Typically Available Nationwide

Our Recommendation

Ackerman Security does offer affordable systems, solid home automation options, a strong monitoring service, and money-back guarantee. Unfortunately, the company does have some customer complaints and has limited state availability.

In comparison to other security providers Ackerman Security does seem to have some limitations. And there is not a lot of public information around key points of business such as the company’s installation, equipment, technology, and contract requirements. For these reasons, we recommend that every potential customer read Ackerman security reviews and look into companies like Protect America and Frontpoint.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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186 Ackerman Security Reviews

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  1. User Score
    0
    October 21st, 2015 Atlanta, GA
    5 people found this review helpful!
    These folks continued to take money from my checking account for almost a year and now telling me a refund is not warranted with no explanation as to why. I was a faithful customer for over 7 years and never expected Ackerman to show such lack of integrity and fairness. I was told that someone would call me back over 2 weeks ago and no has called as of today. I will NOT ALLOW these folks to TAKE my money.
    Read More
  2. User Score
    0
    October 14th, 2015 Marietta, GA
    7 people found this review helpful!
    Ackerman Security provides good service, until you opt to cancel. I informed a company representative that since I had cancelled my home phone I would also like to cancel service with Ackerman. I was told it would be taken care.of and my account would be noted. Three months later I received a charge for contract renewal. I called to inquire and was told my account was still active. I was told that I would have to submit a letter in order to cancel service. I agreed and asked if I would be refunded after receipt of the letter. No. In effect, Ackerman would like for me to pay for the upcoming year of service that my home is not equipped for and I do not want. I filed a complaint with the BBB.
    Read More
  3. User Score
    0
    October 10th, 2015 Washington, DC
    4 people found this review helpful!
    Ackerman is the biggest scam in alarms. I have been trying to get them to refund a fee I paid for a service they did not perform.They never like to give a copy of the contract, its”my laptop is having a problem and I will mail you a copy” which you never receive. If I don’t get my refund I plan to sue the agent and the company.
    Read More
  4. User Score
    0
    October 9th, 2015 Dacula, GA
    5 people found this review helpful!
    I was a long-time (5+ years) customer of Ackerman. Overall was pretty pleased with service. In late July my wife called them out for a falsing sensor and had a few changes made to the system, which changed the billing. Somehow the auto payment had not gone thru for two cycles (it was being paid on an Amex that is used for high expenses so I never noticed the small charge wasn’t there. Anyway, long story short I called in to Ackerman this week to review account and inquire about adding cameras, and I was told that my monitoring service had been discontinued on July 13th and we had not had service since that time, and I was now in collections. Thank God we have not had an intruder or anything during that time. So much for relying on their service. No calls, no statements, no demand letters….nothing. I cannot stress enough something is very wrong with this companies invoicing, customer service and customer loyalty approach. The technicians have always been great, but the company as a whole is a zero.
    Read More
  5. User Score
    0
    September 22nd, 2015 Calhoun, GA
    4 people found this review helpful!
    i am disappointed with ackerman security. my security status system indicated low battery @ front door. replaced batteries , and status system still indicated low battery. called akerman security systems and the young lady i spoke with said the system would recognize new batteries within 24-48 hrs. , then reset itself. never happened. i called ackerman security three additional times because the problem continued for a week . bottom line i paid $85.00 for replacement batteries for motion detector. i realize my motion detector does not have a low battery indicator , but my contract does identify each piece of equipment in my house. the technician who scheduled a service call , not mentioning $85.00 fee should have mentioned the motion detector batteries. called ackerman security this morning 9/21/15 after repairs were completed , ask to speak with supervisor and was told one was not available at that moment . representative said supervisor would return call today. as of 11:00 p.m.
    no return call.
    i hope my experiences benefit someone else .
    Read More
  6. User Score
    0
    September 1st, 2015 Atlanta, GA
    4 people found this review helpful!
    i am disappointed with ackerman security. I was so happy to get ackerman and when i reached out to them because my system blanked out they started quoting me numbers and prices to send someone out. i had only had the system for 2 months why pay more money if i just had gotten it. i called my salesman demetrice who apologized and stated he would call me back on monday. I had yet to receive a call and that was back in may. I talked to a nice young lady who apologized for no one calling me back and that she would eliminate the fees and she would call me back the next day because i stated i went with another service provider. Unfortunately, she did not but after a couple if weeks i hadn’t heard from anyone nor saw any bills. However, last month i got a bill from ackerman and i wondered wow how did this start again. So today i decided to call and all i got was transferred six times, yelled at told that my account has gotten transferred to collections… As of 7/21/2015 i had a balance of $57.90 and a statement to prove it but she stated that i basically was lying . I hung up called another person she basically repeated what Sheresa said because they were next to each other. But then she stated it was a clerical error they did send me a bill but now i have to pay $837 if i want to get out of collections. How? yes i have a contract fee but how did it jump from $28.95 to $837 in one day. I was willing to pay $150 today for what i owe and two months in advanced even though i was told that it was canceled. They told me it was nothing they could do and if i want to avoid collections to pay $837 with them. Honestly what has happened to customer service. My whole neighborhood is ackerman and i will be talking to them about this scenario to let them know what type of company they are dealing with. A company who has employees like Sheresa who tell me there isn’t anything she can do, to deal with the collections agency and was just plain disrespectful.
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  7. User Score
    10
    August 25th, 2015 Riverdale, GA
    1 people found this review helpful!
    Peter gave a great explanation of product and services. I appreciated the honesty with providing the best option that fits my needs. Most importantly, he was not late for the appointment!
    Read More
  8. User Score
    4
    July 20th, 2015 Reston, VA
    8 people found this review helpful!
    Service was good until we needed to cancel due to a move. Then it was difficult to get them to acknowledge that we cancelled our service. We filled out the forms needed and sent them in via email, and regular mail. I called again to talk to someone about the billing to recieve our money back for being billed when we had sent in a cancelation request. I had to send another email with the form as proof that we cancelled in the time I stated.
    Very difficult to get them to stop billing you, and get your money back for being over billed.
    Read More
  9. User Score
    10
    June 15th, 2015 Dalton, GA
    1 people found this review helpful!
    The Security Consultant Ian Edwards was awesome. Every detail pertaining to the operation of the system, cost and installation process was explained. If you are fortunate enough to get his consultant, you will see and feel exactly why I feel he is the fantastic. Thanks for the consult.
    Read More
  10. User Score
    10
    June 11th, 2015 Marietta, GA
    1 people found this review helpful!
    We had an excellent visit with Dean Gabriel, answered all our questions & had our system in in no time. Very personable! Thanks again Dean.
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  11. User Score
    9
    May 27th, 2015 Cumming, GA
    3 people found this review helpful!
    We have been Ackerman customers for over 6 years. All personnel we have dealt with have always been prompt and professional. We have upgraded our system several times to maintain the “newest and best.” We highly recommend this company.
    Read More
  12. User Score
    0
    April 29th, 2015 Silver Spring, MD
    10 people found this review helpful!
    Where do I even begin. They lied and said that they could beat ADT in price and service, but the truth is that their cost includes NO service calls, no batteries, no coming out to check what’s wrong.. nothing! We literally had our system beaping for DAYS (every 1.5 minutes btw) before it was resolved. They said they would be charging us to come out (which they told us when we signed up was covered), and additionally that we couldn’t come out for 3 days. We have small children and our sleep was consistently interrupted until they fixed the issue. They nickle and dime you for everything, even a battery! They apparently have an increased price that includes a PORTION of service calls, but that takes them above their competitors prices. The last straw was today.

    Further, they sent us a delinquent notice thorugh a creditor because our card expired (expiration date renewed) instead of trying to reach out to us to resolve the issue. We called to cancel because this took us over the top in frustration, and when we did, we were told that was fine, but we would have to pay through the end of our contract regardless – an additional 2 months!!!!

    This is an absolutely TERRIBLE company. No one knows what they are doing, and I would not recommend them EVER!!!

    Read More
  13. User Score
    10
    March 31st, 2015 Rockville, MD
    0 people found this review helpful!
    always dependable and reliable for a fair price
    Read More
  14. User Score
    2
    March 11th, 2015 Hyattsville, MD
    10 people found this review helpful!
    The customers service is horrible. I have been a customer for 2 years and lost my key remote. I have been calling and calling for more than 3 months and NO one has called by back or has YET to arrange replacement of my device but they sure take my payment ontime. When I call customer service no one seems to know the process and transfers me to parts but no one calls me back. Totally unacceptable
    Read More
  15. User Score
    2
    February 7th, 2015 Atlanta, GA
    6 people found this review helpful!
    This company charges unfairly for service calls. One example is a 10’dollar gasoline charge on top of an 80 dollar service call. Also their definition of “new customer” as compared to an “existing customer “.
    Read More
  16. User Score
    1
    January 10th, 2015 Conyers, GA
    9 people found this review helpful!
    Ackerman Security is by far the worst when it comes to customer service. We were sold the wireless system with the understanding that it would be safer. This increased our monthly cost; however, we were willing to pay this because it was supposed safer. Well since that time we have experienced 3 outages, one of which happened today. I called Ackermam after putting our system onto test and there was no signal or call from Ackerman. When I got a representative I was told that if I wanted someone to come today I would have to pay a $189 service fee. If they came during normal business hours I would have to pay $89. This was unacceptable from a customer service perspective because I am in essence paying for someone to come and flip a switch and repair faulty equipment. The agent forwarded our case to a supervisor who called us back 3 hours later only to tell us that the customer service manager was not on until Monday. So we are basically left without a security system until we can find another provider. Because of this we are leaving Ackerman and moving to another provider. The customer reps and salesman suck…just like Ackerman does. So long Ackerman and thank yoy for nothing but headaches during our time with you and your lack of customer service. I will go on every social page I can find to let the world know just how low your rates and service really are!
    Read More
  17. User Score
    10
    December 30th, 2014 Lithonia, GA
    1 people found this review helpful!
    My Representative, was absolutely fabulous! She arrived at my home on time in a highly professional manor and ready to take care of my needs. Here knowledge of the products was great. She delivered everything that was promised and her follow up was impeccable. I highly recommend Ackerman. Their monitoring fees are considerably less than what I was receiving. Glad I made the switch!
    Read More
  18. User Score
    6
    November 19th, 2014 Alexandria, VA
    4 people found this review helpful!
    We have had Ackerman Security for the past six years, paid nearly $1,000 in up-front equipment costs as well as $38 monthly for monitoring over wireless system. One window unit is giving us an error code and Ackerman states they need to charges us $89 for a service call. After paying Ackerman nearly $5k over the past six years, I’m looking to switch.
    Read More
  19. User Score
    10
    November 18th, 2014 Snellville, GA
    0 people found this review helpful!
    I love the company. Everything went well and we are very satisfied with the installation and the monitoring.
    Read More
  20. User Score
    1
    November 2nd, 2014 Roswell, GA
    10 people found this review helpful!
    To make a long story short, we had an old alarm system that used an older cellular protocol to communicate alarms to Ackerman. In April the service that monitored that protocol was discontinued, therefore our alarm system was not being monitored. Ackerman made no effort to inform customers of this. We eventually found out our system was not communicating with Ackerman both through an automated call and by triggering the alarm accidentally and not getting a call from the monitoring service. A service call was scheduled, and the technician told us our radio was no good and a new radio was installed in August – no mention that the cellular monitoring service for my type of radio was taken offline. To summarize the entire issue Ackerman came out 2 more times because the radio was not working and then tried to up sell me a new system after determining the new radio was not compatible with my system. In the lat visit their technician was honest and told me about the cellular monitoring being taken offline in April. In the past 4 months I have talked to Ackerman 6 or 7 times, was told 3 times a manager would return my calls which never happened, and I asked Ackerman to refund my money for the monitoring and terminated service. The radio has been removed and I have received only a partial refund for the radio no refund for the monitoring they were not providing, and I was also billed for 2 more months when I terminated my contract. You can read more in my BBB complaint, id #27381063.
    Read More

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Our Score
4.3
User Score
3.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.95

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

186
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444