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#23
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AlarmForce

Similar to: SimpliSafe

Our Score
6.5
User Score
1.8

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Our Score
6.5
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Monthly price
$29.99-$54.99

Up-Front Costs

Activation, Install & Equipment
$0-$199

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
None

Cancellation Policy

Can you cancel contract?
$0

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
105

This Review is maintained by Chase Sagum

Review Last Updated: June 5, 2018

AlarmForce protects over 250,000 people across North America with live two-way security. AlarmForce has been in business for over 30 years and has maintained a great reputation with customers since its start in 1988. AlarmForce offers two-way voice and video monitoring, a flat monthly fee of $29.99, and a free equipment warranty on all of its products. However, AlarmForce provides less standard equipment than top home security companies with comparable price points, has restricted availability, and its contract and cancellation policy has generated several customer complaints.

The Good

  • No Upfront Costs
  • Free Equipment Warranty
  • Home Automation Options
  • No Door-to-Door Sales

AlarmForce is one of the more affordable home security solutions on the market. With no upfront costs (zero equipment and installation fees), and a monthly monitoring rate that caps at $29.99, AlarmForce’s affordability is not many steps behind industry leaders. AlarmForce also offers a free lifetime equipment warranty in the event that one of your home security devices malfunctions unexpectedly. In addition to the latest home security devices, AlarmForce also provides home automation options and backup cellular monitoring, so that no matter where you go you’ll be able to control important devices like locks, cameras, and more. AlarmForce provides backup cellular monitoring in the event your house loses electrical power.

One thing that makes AlarmForce unique in the industry is its advertising campaign. One-hundred percent of its customers are generated through media advertising and referrals – not door-to-door sales. A common grievance in the industry comes in the form of pushy and dishonest home security salesmen, and the fact that AlarmForce has been in business since the late eighties suggests high-quality equipment and service.

The Bad

  • Less Equipment Provided
  • Limited Availability
  • Contract and Cancellation Policy
  • Poor Online Transparency

While its equipment is high-quality, customers may be disappointed to find that less standard equipment is offered with AlarmForce’s $29.99-a-month monitoring. Each home security package from AlarmForce comes standard with two door/window contacts. Homeowners with more than one window and one door to cover must pay for additional contacts. And while the Canada-based company is making headway in the United States market, its availability is restricted to only three Canadian Provinces and five US states. Top home security companies boast a nationwide presence.

Many customers have reported issues with AlarmForce’s contract and cancellation policy. Additionally, if customers choose to end their contract at any time, or refuse to renew, AlarmForce will take the equipment back. Other companies will allow you to keep your equipment as long as the balance of the contract is paid off. These problems are likely due to AlarmForce’s poor online transparency. The terms of the contract are nowhere to be found on AlarmForce’s website, and customers will be required to either request a quote to reach out to customer service directly before these questions can be answered.

The Bottom Line

AlarmForce provides home security assistance that is comparable to most home security companies, and at a less expensive monthly rate. From what we can tell with AlarmForce, customers will not be pressured or duped by deceptive sales tactics that sometimes accompany other companies; on the other hand, lack of door-to-door sales is no guarantee that customers will receive all the information they need upfront. The lack of accessible information on specific contract terms may yield unwanted surprises for customers who sign. Customers are encouraged to investigate top-rated home security companies before making a decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#23
Alarm-Force-logo

1.8
$29.99-$54.99
$0-$199

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105 AlarmForce Reviews

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  1. User Score
    1
    September 25th, 2018
    3 people found this review helpful!
    Well my alarm went off (false alarm) and nobody called. I called them after 15 minutes, was rerouted tonsomewhere in the USA who could not identify me and could not help and didn’t sound particularly concerned. I’m done. Not the first time.
    Read More
  2. User Score
    0
    September 4th, 2018
    3 people found this review helpful!
    Had a break in happen in the first month I opened my new business. Undortanetly the thieves had smashes my door and gotten in. It being 3:00AM pst I was asleep. Alarm forces tried to contact me but as any person at 3:00AM I was asleep in the time spand from 3:00 until 3:30AM they had continued to try and contact me. But yet they did not contact the police in that time spand. As I was told they did not disbatch the police because only one alarm had gone off. In my first month of business I had a smashed door a product stolen and the theif got off Scott free because the police were not disbatched. I was very disappointed at this point and will no longer continue my services.
    Read More
  3. User Score
    0
    August 27th, 2018
    3 people found this review helpful!
    THIS IS SUCH A LIE. I m moving in with my elderly Mother and they told me I still have to pay for the alarm for the full three years from renewal even thought I don’t use it and have SOLD this house. HORRIBLE and deceptive company and when they talked me into it they told me I could cancel if I MOVED .LIARS and SNAKES!!!!
    Read More
  4. User Score
    0
    August 23rd, 2018
    2 people found this review helpful!
    I have never ever received customer service this bad in my life. The broken promises are relentless. The lies are consistent. DO NOT USE THIS COMPANY
    Read More
  5. User Score
    0
    August 21st, 2018
    3 people found this review helpful!
    Sad Service
    an hour on their phone , left 2 messages no replies
    you will not be able to cancel
    Read More
  6. User Score
    0
    August 10th, 2018
    4 people found this review helpful!
    I left a review an hour ago. I’m still on hold. 2 hours and counting. I’ve set off my home alarm twice and received no “two way” communication. Go to their website and click on live chat. Says no agents available. What a surprize. Telus…. complete idiots. Stick to looking after telephones. Leave the alarms to the pros.
    Read More
  7. User Score
    0
    August 10th, 2018
    4 people found this review helpful!
    Telus bought Alarm force in Western Canada. Surprize. No more customer service. As I type this I’ve been on hold for over an hour. I got bored so I set my alarm off. It cycled for a full 5 minutes. No 2 way voice communication, Nothing. Complete garbage.
    Read More
  8. User Score
    1
    August 3rd, 2018
    5 people found this review helpful!
    So Alarm Force sold to Telus. Okay, I have time left on my 2 year contract with Alarm Force so I am thinking Telus bought that contract, the provider is changing but should be okay. Wow, was I mistaken. They spent a full day installing their equipment which is based on Alarm.com. Nice stuff and works well.

    But then I get a bill for $273.95 for the install and the equipment. Why? Telus bought the contract, so why do I have to pay this. I have tried to reach them but forget getting through. The Telus contact us for escalation does not include the alarm division so a complete waste of time. Wait time on the phone is always “over 1 hour”.

    Oh, and by the way. The other day my wife mistakenly set the alarm. She gave them our secure word we provided and the person who responded could not find it. She ended up having to provide other verification like her name. So much for the security of this system.

    Still trying to reach them but I cannot recommend these guys. A while back Telus famously had a notice to consumers that they understood their service was not good and pledged to do better. Well Mr. E, hollow words.

    Read More
  9. User Score
    0
    July 25th, 2018
    3 people found this review helpful!
    I’ve been a client if alarmforce for 8 years.
    The first system was good for awhile then it continually stopped working I was told it was outdated equipment and they offered to come update it with their new cameras. I had a contract for 2 years and continued on for 5 more yrs with no contract till the old system stopped working
    When they came to update system they had me sign the form as usual at the end of service visit which was never explained as new contract or 3 yrs.
    After being a loyal customer they got me for another contract through trickery
    Dont sign with alarmforce
    There is no loyalty
    Read More
  10. User Score
    0
    July 18th, 2018
    3 people found this review helpful!
    Just took a look at my credit score and summary. I noticed this company went ahead and pulled a hard copy report from my credit agency which effected my credit score. I did not sign up with them I was simply inquiring about an alarm system. Beware!!
    Read More
  11. User Score
    0
    July 11th, 2018
    7 people found this review helpful!
    I was a customer of alarmforce for many years before Telus bought it out. It was a well run business that valued its clientele. After Telus took over that situation changed and the service went down hill. As a result, I would not recommend Alarmforce/Telus. I wish Telus had stuck to phone and internet services and left Alarmforce alone. It’s a shame.
    Read More
  12. User Score
    0
    June 25th, 2018
    3 people found this review helpful!
    Unable to relocate the service, really hard to cancel the service, bad customer service.
    Read More
  13. User Score
    0
    June 16th, 2018
    6 people found this review helpful!
    This company is impossible to get rid of. We tried to cancel our service 2.5 years ago when we moved out of our building. They said we had a year to run on our contract. So we told them okay we will pay for another year but cancel our service after that. We did not check our credit card as we have too many accounts to monitor them all. They continued to bill us for more than a year after our contract had been completed. When we canceled payment on our credit card they called to say we owed them for equipment even though we knew we had returned it. Nevertheless we agreed to pay nearly $300 for equipment to get them off our back. They then took the information off our cheque and started billing our bank account for monthly fees. We contacted the bank and had the payments charged back. Now they are calling us again saying we owe them for equipment. Do not deal with this company.
    Read More
  14. User Score
    0
    June 2nd, 2018 Santa Clara, CA
    3 people found this review helpful!
    My contract is up with Alarmforce next week and they sent me an email “reminding” me of the contract. Concerning the 60 notice, I don’t see how anyone can charge after a contract is satisfied. Anyway, I’m more upset with the customer service. Here is part of an email that I recently sent.

    “I want to add that I have been very dissatisfied with your service since I moved to a new address 1 ½ years ago. I have not been able to use your app since I have moved. Your tech set up the system in the new house and the app did not work. I called your customer service and was asked to perform several checks, which did not help. I was then told that someone would call to set up an appointment for someone to come out. After several days, I called back and was told that someone tried to contact me and could not, so, you cancelled the request. I do not answer calls when I don’t recognize the number, and, no one left a message. I was again told that someone would contact me, and, a year and a half later, I still can’t use the app. Now, last weekend we were headed out of town with the system on “away” and received a call that the motion detector was activated. We were close enough to return and checked on the house. We found no issues and left. We received another call about the motion detector and decided to mute it for 72 hours. We were told that a request for service would be initiated. On Monday, we left for work and put the system on “away”. Again, I received a call concerning the motion detector and the girl on the phone said that she would put in a request for service. I stated that there should already be a request; she said it did not show one. She said that it did show that I called, but, no request for service. So, for a week now, we cannot set the alarm when we leave the house.

    I will never use your service again, and, I will tell everyone that I know to tell everyone that they know, to never use your service.”

    I hope this helps someone to make the right decision, and stay away from Alarmforce/ Select Security

    Read More
  15. User Score
    0
    May 17th, 2018
    3 people found this review helpful!
    Very negative experience. We had a break in but the camera didn’t record. The previous month we had used our 1000 motion captures. At the beginning of the next month the security system did not reset and when a break in happened the front camera did not record the thieves.

    The camera did not record one action the whole month and upon phoning in I was told that customers are required to call in or somehow manually reset the system after they achieve their allotment. This is impractical and not at all intuitive.

    Read More
  16. User Score
    0
    May 16th, 2018
    3 people found this review helpful!
    Alarm force is by far the worst alarm company anyone can have when you actually have an emergency. The sad part is I had referred them a lot of business. I received a call at 1am one morning when I was out of town. They told me my alarm was triggered. I asked if I was being robbed, they said no the fire men are in your house. I asked if my house was on fire, they said “I dunno! Call 9-1-1!” I pay for cameras, and also the guard. I asked if they dispatched the guards, they didn’t. I asked them too and tonupdate me. They never did. I asked to speak to a manager, they said none was on. I drive home 3hrs at 2am in a complete panic. Thank God the fire damage was minimal but I’m still traumatized by this horrible service. I’ve been trying for three days to cancel my service and they either keep you on hold so long then THEY disconnect you, or they keep transferring you to different departments! But if you select sales they answer right away but refuse to let you cancel. I will also be reporting this to the better business bureau to was so bad.
    Read More
  17. User Score
    0
    May 15th, 2018
    3 people found this review helpful!
    Ever since BCE has taken over Alarmforce I’ve noticed a decline in service and an increase in wait times.. “Classic Bell” now they want to charge me $75 for a service call when it used to be $50 dollars. People at Alarmforce use to care about the customers but now it seems like it’s all about the money and the customer second.
    Read More
  18. User Score
    0
    May 1st, 2018
    7 people found this review helpful!
    I had alarmforce at my old home, when I sold the home I notified alarm force of the move and the date I would be there. They made appointment for me that would have them there 1 week later after I took possession of the new home. On the day they were supposed to show, they called me and said that they would have to reschedule due to overbooking appointments. Alarm force said they would call me back to reschedule, a month went by and I never heard from anyone. I then called them back and I was told the representative for that department will have to call me back. At this point I had gotten used to not having an alarm and before I knew it another 2 months had passed. I then called them back and said that I want to cancel the contract as Alarmforce was not fulfilling their end of the agreement and providing me monitoring service, they had no problem still taking money from my account during this whole time. I asked what am I paying for and what are they were monitoring if my is not even hooked up. This company is just like any other with contracts, they hide behind them and only have it work in there favour. To this day nobody on my block has alarm force and I am going to keep sharing this story so that more people out there stop using them or avoid signing up with them.
    Such a horrible company!
    Read More
  19. User Score
    0
    April 26th, 2018
    5 people found this review helpful!
    Appalling customer service. Had a technician cancel 1 hour prior to installation when they require 24 hours from us to cancel. I have been waiting a week and have yet to receive any contact to reschedule the installation for my third account with AlarmForce.
    I will be seeking out another company
    Read More
  20. User Score
    0
    April 15th, 2018
    5 people found this review helpful!
    Worst technical support team, including the very rude supervisor I’ve ever experienced. My security code was changed from the word I set up in August 2017 to an 8 digit password I never set up n’or was I informed or contacted about. First the tech support rep, very hard to talk to and unreceptive to all my concerns, had a hard time discerning what the problem was. Then couldn’t tell me how or when my security code got changed as there was no “record of it”. This back and forth too way too long. He offered to have a supervisor call me back. The supervisor called me back but was rude and deflective right at the start. I asked him how my security code could get changed without me knowing. All he kept saying was there was no record of that code. No effort to to look in to why or how. No apology for this. Just kept giving the same answer. I kept having to explain my concern, he then got even spicier, raised his voice. Wouldn’t look in to the problem. Completely unreal. I told him this is the worst tech support I’ve ever gotten and have no interest in paying your company anymore. He facetiously said “ok”.
    The previous rep I spoke to said there was an update in there system a few months ago and something could’ve happened with that. However when he further looked in to it, changed his stance on that and said I never had that code.
    Very messed up and very weird.
    I will be cancelling my services with them.
    Read More

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Our Score
6.5
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Monthly price
$29.99-$54.99

Up-Front Costs

Activation, Install & Equipment
$0-$199

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
None

Cancellation Policy

Can you cancel contract?
$0

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
105
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,252