Best Home Security Companys

121 Companies 12,614 Real Customer Reviews

Alarm-Force-logo
Current

What Others Are
Researching Right Now:

#23
Alarm-Force-logo

AlarmForce

Similar to: SimpliSafe

Our Score
6.5
User Score
1.8

Visit Site

Our Score
6.5
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Monthly price
$29.99-$54.99

Up-Front Costs

Activation, Install & Equipment
$0-$199

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
None

Cancellation Policy

Can you cancel contract?
$0

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
95

This Review is maintained by Chase Sagum

Review Last Updated: June 5, 2018

AlarmForce protects over 250,000 people across North America with live two-way security. AlarmForce has been in business for over 30 years and has maintained a great reputation with customers since its start in 1988. AlarmForce offers two-way voice and video monitoring, a flat monthly fee of $29.99, and a free equipment warranty on all of its products. However, AlarmForce provides less standard equipment than top home security companies with comparable price points, has restricted availability, and its contract and cancellation policy has generated several customer complaints.

The Good

  • No Upfront Costs
  • Free Equipment Warranty
  • Home Automation Options
  • No Door-to-Door Sales

AlarmForce is one of the more affordable home security solutions on the market. With no upfront costs (zero equipment and installation fees), and a monthly monitoring rate that caps at $29.99, AlarmForce’s affordability is not many steps behind industry leaders. AlarmForce also offers a free lifetime equipment warranty in the event that one of your home security devices malfunctions unexpectedly. In addition to the latest home security devices, AlarmForce also provides home automation options and backup cellular monitoring, so that no matter where you go you’ll be able to control important devices like locks, cameras, and more. AlarmForce provides backup cellular monitoring in the event your house loses electrical power.

One thing that makes AlarmForce unique in the industry is its advertising campaign. One-hundred percent of its customers are generated through media advertising and referrals – not door-to-door sales. A common grievance in the industry comes in the form of pushy and dishonest home security salesmen, and the fact that AlarmForce has been in business since the late eighties suggests high-quality equipment and service.

The Bad

  • Less Equipment Provided
  • Limited Availability
  • Contract and Cancellation Policy
  • Poor Online Transparency

While its equipment is high-quality, customers may be disappointed to find that less standard equipment is offered with AlarmForce’s $29.99-a-month monitoring. Each home security package from AlarmForce comes standard with two door/window contacts. Homeowners with more than one window and one door to cover must pay for additional contacts. And while the Canada-based company is making headway in the United States market, its availability is restricted to only three Canadian Provinces and five US states. Top home security companies boast a nationwide presence.

Many customers have reported issues with AlarmForce’s contract and cancellation policy. Additionally, if customers choose to end their contract at any time, or refuse to renew, AlarmForce will take the equipment back. Other companies will allow you to keep your equipment as long as the balance of the contract is paid off. These problems are likely due to AlarmForce’s poor online transparency. The terms of the contract are nowhere to be found on AlarmForce’s website, and customers will be required to either request a quote to reach out to customer service directly before these questions can be answered.

The Bottom Line

AlarmForce provides home security assistance that is comparable to most home security companies, and at a less expensive monthly rate. From what we can tell with AlarmForce, customers will not be pressured or duped by deceptive sales tactics that sometimes accompany other companies; on the other hand, lack of door-to-door sales is no guarantee that customers will receive all the information they need upfront. The lack of accessible information on specific contract terms may yield unwanted surprises for customers who sign. Customers are encouraged to investigate top-rated home security companies before making a decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.3
$34.99
$99

#3

3.4
29.99-59.95
$99

#23
Alarm-Force-logo

1.8
$29.99-$54.99
$0-$199

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

95 AlarmForce Reviews

1. Select Your Rating:

56
14
6
3
1
1
2
5
7
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    July 11th, 2018
    1 people found this review helpful!
    I was a customer of alarmforce for many years before Telus bought it out. It was a well run business that valued its clientele. After Telus took over that situation changed and the service went down hill. As a result, I would not recommend Alarmforce/Telus. I wish Telus had stuck to phone and internet services and left Alarmforce alone. It’s a shame.
    Read More
  2. User Score
    0
    June 25th, 2018
    0 people found this review helpful!
    Unable to relocate the service, really hard to cancel the service, bad customer service.
    Read More
  3. User Score
    0
    June 16th, 2018
    1 people found this review helpful!
    This company is impossible to get rid of. We tried to cancel our service 2.5 years ago when we moved out of our building. They said we had a year to run on our contract. So we told them okay we will pay for another year but cancel our service after that. We did not check our credit card as we have too many accounts to monitor them all. They continued to bill us for more than a year after our contract had been completed. When we canceled payment on our credit card they called to say we owed them for equipment even though we knew we had returned it. Nevertheless we agreed to pay nearly $300 for equipment to get them off our back. They then took the information off our cheque and started billing our bank account for monthly fees. We contacted the bank and had the payments charged back. Now they are calling us again saying we owe them for equipment. Do not deal with this company.
    Read More
  4. User Score
    0
    June 2nd, 2018 Santa Clara, CA
    0 people found this review helpful!
    My contract is up with Alarmforce next week and they sent me an email “reminding” me of the contract. Concerning the 60 notice, I don’t see how anyone can charge after a contract is satisfied. Anyway, I’m more upset with the customer service. Here is part of an email that I recently sent.

    “I want to add that I have been very dissatisfied with your service since I moved to a new address 1 ½ years ago. I have not been able to use your app since I have moved. Your tech set up the system in the new house and the app did not work. I called your customer service and was asked to perform several checks, which did not help. I was then told that someone would call to set up an appointment for someone to come out. After several days, I called back and was told that someone tried to contact me and could not, so, you cancelled the request. I do not answer calls when I don’t recognize the number, and, no one left a message. I was again told that someone would contact me, and, a year and a half later, I still can’t use the app. Now, last weekend we were headed out of town with the system on “away” and received a call that the motion detector was activated. We were close enough to return and checked on the house. We found no issues and left. We received another call about the motion detector and decided to mute it for 72 hours. We were told that a request for service would be initiated. On Monday, we left for work and put the system on “away”. Again, I received a call concerning the motion detector and the girl on the phone said that she would put in a request for service. I stated that there should already be a request; she said it did not show one. She said that it did show that I called, but, no request for service. So, for a week now, we cannot set the alarm when we leave the house.

    I will never use your service again, and, I will tell everyone that I know to tell everyone that they know, to never use your service.”

    I hope this helps someone to make the right decision, and stay away from Alarmforce/ Select Security

    Read More
  5. User Score
    0
    May 17th, 2018
    1 people found this review helpful!
    Very negative experience. We had a break in but the camera didn’t record. The previous month we had used our 1000 motion captures. At the beginning of the next month the security system did not reset and when a break in happened the front camera did not record the thieves.

    The camera did not record one action the whole month and upon phoning in I was told that customers are required to call in or somehow manually reset the system after they achieve their allotment. This is impractical and not at all intuitive.

    Read More
  6. User Score
    0
    May 16th, 2018
    0 people found this review helpful!
    Alarm force is by far the worst alarm company anyone can have when you actually have an emergency. The sad part is I had referred them a lot of business. I received a call at 1am one morning when I was out of town. They told me my alarm was triggered. I asked if I was being robbed, they said no the fire men are in your house. I asked if my house was on fire, they said “I dunno! Call 9-1-1!” I pay for cameras, and also the guard. I asked if they dispatched the guards, they didn’t. I asked them too and tonupdate me. They never did. I asked to speak to a manager, they said none was on. I drive home 3hrs at 2am in a complete panic. Thank God the fire damage was minimal but I’m still traumatized by this horrible service. I’ve been trying for three days to cancel my service and they either keep you on hold so long then THEY disconnect you, or they keep transferring you to different departments! But if you select sales they answer right away but refuse to let you cancel. I will also be reporting this to the better business bureau to was so bad.
    Read More
  7. User Score
    0
    May 15th, 2018
    0 people found this review helpful!
    Ever since BCE has taken over Alarmforce I’ve noticed a decline in service and an increase in wait times.. “Classic Bell” now they want to charge me $75 for a service call when it used to be $50 dollars. People at Alarmforce use to care about the customers but now it seems like it’s all about the money and the customer second.
    Read More
  8. User Score
    0
    May 1st, 2018
    5 people found this review helpful!
    I had alarmforce at my old home, when I sold the home I notified alarm force of the move and the date I would be there. They made appointment for me that would have them there 1 week later after I took possession of the new home. On the day they were supposed to show, they called me and said that they would have to reschedule due to overbooking appointments. Alarm force said they would call me back to reschedule, a month went by and I never heard from anyone. I then called them back and I was told the representative for that department will have to call me back. At this point I had gotten used to not having an alarm and before I knew it another 2 months had passed. I then called them back and said that I want to cancel the contract as Alarmforce was not fulfilling their end of the agreement and providing me monitoring service, they had no problem still taking money from my account during this whole time. I asked what am I paying for and what are they were monitoring if my is not even hooked up. This company is just like any other with contracts, they hide behind them and only have it work in there favour. To this day nobody on my block has alarm force and I am going to keep sharing this story so that more people out there stop using them or avoid signing up with them.
    Such a horrible company!
    Read More
  9. User Score
    0
    April 26th, 2018
    3 people found this review helpful!
    Appalling customer service. Had a technician cancel 1 hour prior to installation when they require 24 hours from us to cancel. I have been waiting a week and have yet to receive any contact to reschedule the installation for my third account with AlarmForce.
    I will be seeking out another company
    Read More
  10. User Score
    0
    April 15th, 2018
    3 people found this review helpful!
    Worst technical support team, including the very rude supervisor I’ve ever experienced. My security code was changed from the word I set up in August 2017 to an 8 digit password I never set up n’or was I informed or contacted about. First the tech support rep, very hard to talk to and unreceptive to all my concerns, had a hard time discerning what the problem was. Then couldn’t tell me how or when my security code got changed as there was no “record of it”. This back and forth too way too long. He offered to have a supervisor call me back. The supervisor called me back but was rude and deflective right at the start. I asked him how my security code could get changed without me knowing. All he kept saying was there was no record of that code. No effort to to look in to why or how. No apology for this. Just kept giving the same answer. I kept having to explain my concern, he then got even spicier, raised his voice. Wouldn’t look in to the problem. Completely unreal. I told him this is the worst tech support I’ve ever gotten and have no interest in paying your company anymore. He facetiously said “ok”.
    The previous rep I spoke to said there was an update in there system a few months ago and something could’ve happened with that. However when he further looked in to it, changed his stance on that and said I never had that code.
    Very messed up and very weird.
    I will be cancelling my services with them.
    Read More
  11. User Score
    0
    March 11th, 2018
    2 people found this review helpful!
    All I can say is to avoid this company at all costs. One word describes them; dishonest. They simply do not understand the impact of long-term client engagement and satisfaction. When I first joined them, they told me that if I were to ever relocation to a city where their service is not available, I would be let out of my contract. I ended up moving from Calgary to Houston, and they decided I should stay on the hook for 2.5 years (which I did to avoid hurting my credit score). During my back and forth with them, I confronted them that they didn’t have a list of cities where they operate on their website and if I had know they can’t operate in a city where i could relocation, i would have reconsidered the service. Guess what? they disappeared on me for a week, then came back and updated their website and told me all the info is their. my fight with them was literraly the trigger to update their website.

    Cherry on top? after three years of paying for a service, i wasn’t using, i found out that the tenant who was in my house had accidentally packed the equipment with them when they left and I was not able to get it back. fair enough, my bad, i am responsible for this. But get this; after paying over a $1000 for this service, Alarm force charged my credit card another $367 for the equipment which was ancient technology and can be bought off Amazon for under $50. So this add pricing gouging to their resume.

    BCE made a bad move purchasing these guys. Simply toxic approach to customer management. I hope this review makes it out for people to learn about Alarm Force’s lack of customer appreciation.

    Read More
  12. User Score
    0
    February 3rd, 2018
    2 people found this review helpful!
    Had an alarm force appointment all set up was happy to have an alarm system in our home. The technician canceled on us I waited and waited with nobody coming I called the AlarmForce number to see what was going on and the team member had all my information wrong and said they called and left messages I received no message at all they didn’t have the right phone number and they were very pushy to make another appointment on days that weren’t good for me I kept telling him those days won’t work for us he was still pushy about it. I think if they made the mistake and canceled on us they should have apologized and rebooked for a day that worked for us cause of the inconvenience on their behalf. I don’t think that’s acceptable
    Read More
  13. User Score
    9
    January 7th, 2018
    1 people found this review helpful!
    Any time i have had to phone customer service i found them to be very helpful.Did not have to wait long.
    Read More
  14. User Score
    0
    December 17th, 2017 Zanesville, OH
    2 people found this review helpful!
    We have been with them for two years and I cannot wait for my contract to be over. 2 weeks after signing we started having issue we was told we have service. They want to up grade us for more money after 2 years we was told our System was old and that’s are issue.They want to charge us every time somthing goes wrong! We have to wait weeks to even get someone out here. Bottom line is our house is not Protected I waited seven minutes for someone to come on the intercom because the connection so bad!!! Then he asked me to Repeat myself several times and this amount of time my house could’ve been robbed and left the time the police would’ve been called this is a on going issue with them! Customer service is horrible Even the supervisor seem an educated about their system. Would not Recommend this company
    Read More
  15. User Score
    0
    October 6th, 2017
    2 people found this review helpful!
    HORRIBLE customer service!! I tried to cancel and as soon as I mentioned cancellation, the customer service rep put me on hold and then the call abruptly ended. It took me 3 HOURS to cancel the service. I had called a month prior and they told me to call back in a month–they gave me an exact date to call back–so when I called back they told me my contract was “way over” but I would be charged for the rest of the month. When I told the rep this–Gina M.–said there was no documentation that I spoke with someone. Also, shoddy equipment. I should have stayed with ADT. Don’t wasted your time or money.
    Read More
  16. User Score
    0
    October 5th, 2017
    6 people found this review helpful!
    ALARMFORCE FRAUD
    DON’T USE ALARMFORCE
    SAVE YOUR MONEY AND TIME

    I’ve been a customer of Alarmforce for 7 yrs now,
    My first alarm system with Alarmforce seemed to always stop working at times which is very frustrating so Alarmforce suggested I upgrade to their new system which I did at extra cost to me and it’s been a nightmare ever since, this system is worse then the last one and continues to stop working, my repeated attempts to have Alarmforce come and remove their faulty system is fruitless as supposedly when I upgraded at their suggestion it automatically put me back in a contract for 3 yrs , this was not mentioned when they offered to upgrade to fix the problem so know I’m stuck with a faulty alarm and a contract. I had the technician out 2 days ago to fix a camera, I had to wait 2 and a half weeks for an appointment, the technician fixed the one camera again and now the other camera is not working at all again.
    I did this in plenty of time as I was going away for vacation for 3 weeks and wanted to make sure it was all working while I am away.
    Now I have no security while I’m away. Great job alarmforce.
    When I needed the alarm to work last month when I was alone with the kids and there was an intruder on my property the cameras again were down so the police had no evidence that he was on my property.
    I just want you to come and get the alarm and be done with it.
    I don’t need the extra frustration, I got the alarm in 2010 for protection as I’m a single parent and on a budget and now I’m still paying for it and it doesn’t work properly.
    UPDATE
    Well Alarmforce came to fix my front camera and after it was installed ithe trchnician showed me the camera pic and it was all shaded and dark with a purple lens over it, the technician said the purple picture it was showing would go away in half an hour or so after it adjusted to the light which of course it didn’t, they came out again and changed the camera twice again before it worked properly, they informed me as I was concerned that when the doorbell was rung it no longer ringed to my phone so I could talk to the person at my door,that option was no longer available and now it would send a notification to my phone but it takes 2. 1/2 minutes before I get the alert and by then the person has left as their was no answer. I called into the office about this and they told me they would correct it remotely, they sure did as now when there is motion at any of the cameras it sends me 12 notifications for each motion which kills my phone battery in a very short time. I called Alarmforce again today to try to fix this problem and was told the new cameras has some defects that they are working on and hope to fix it soon.
    Please don’t get caught up in the conversation with them that they would come out and replace the faulty equipment with up to date ones then they don’t tell you they just got you with another 3 year contract.
    After being with this company as a client for 7 years and many days off of work to stay home and wait for repeated repairs they offer to cancel if I pay them 1236.00 plus tax??
    I am taking this to the CRTC and Consumer Protection offices and also have a few newspaper contacts doing a story on the Alarmforce Reviews and how they are not a good choice as an alarm company, The thousands of reviews say it all, there are no happy customers at this company. There are many bad reviews by clients that have no contract and sent the equipment back to Alarmforce only to be told it was never received then they were charged outrages fees for the equipment they sent back.
    This is how they treat their customers at Alarmforce.

    Read More
  17. User Score
    0
    September 19th, 2017
    1 people found this review helpful!
    The ALARM FORCE is a hoax as they won’t tell you any details if the alarm goes off, due to legal liability. Mine went off the other day and they have dispatched the guards without telling me additional information (i.e.: procedures, the guards time of arrival, etc.). I’ve arrived home, checked the perimeter and the guards were not there. What a terrible service. They have told me that if I cancel they will charge me the remainder of the contract. Thoughts on cancellation?
    Read More
  18. User Score
    10
    September 8th, 2017
    3 people found this review helpful!
    We have been with this company for probably 17 years….we have yet to find fault with anything including customer service…why would anyone not be with Alarm Force!!!
    Read More
  19. User Score
    0
    August 23rd, 2017
    3 people found this review helpful!
    SAVE YOURSELF! DO NOT DEAL WITH ALARMFORCE. They are dishonest, greedy and unreliable.
    Read More
  20. User Score
    1
    August 17th, 2017
    2 people found this review helpful!
    They are great at getting the equipment installed and making sure you sign the contract and pretty much no where to be found until you need to resign a contract or complain.
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
6.5
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Monthly price
$29.99-$54.99

Up-Front Costs

Activation, Install & Equipment
$0-$199

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
None

Cancellation Policy

Can you cancel contract?
$0

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
95
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,206