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alarm_force

AlarmForce

Similar to: SimpliSafe

Our Score
7.0
User Score
2.2

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Our Score
7.0
User Score
2.2
Rank this Company

Ratings Breakdown

Price

Monthly price
$29.99

Up-Front Costs

Activation, Install & Equipment
$0.00

Technology & Equip.

10/10 = BEST
6/10

Contract Length

Total # of months
None

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
28

A+

Customer Support

Good, Bad, Limited
Good

Number of Reviews

User reviews here on BHSC
55

This Review is maintained by Chase Sagum

Review Last Updated: January 6, 2017

AlarmForce protects over 250,000 people across North America with live two-way security. AlarmForce has been in business for over 25-years and has maintained a great reputation with customers since its start in 1988. AlarmForce offers two-way voice and video monitoring, a flat monthly fee of $29.99, and a free equipment warranty on all of its products. However, AlarmForce provides less standard equipment than top home security companies with comparable price points, has restricted availability, and its contract and cancellation policy has generated several customer complaints.

The Good

  • No Upfront Costs
  • Free Equipment Warranty
  • Home Automation Options
  • No Door-to-Door Sales

AlarmForce is one of the more affordable home security solutions on the market. With no upfront costs (zero equipment and installation fees), and a monthly monitoring rate that caps at $29.99, AlarmForce’s affordability is not many steps behind industry leaders. AlarmForce also offers a free lifetime equipment warranty in the event that one of your home security devices malfunctions unexpectedly. In addition to the latest home security devices, AlarmForce also provides home automation options and backup cellular monitoring, so that no matter where you go you’ll be able to control important devices like locks, cameras, and more. AlarmForce provides backup cellular monitoring in the event your house loses electrical power.

One thing that makes AlarmForce unique in the industry is its advertising campaign. One-hundred percent of its customers are generated through media advertising and referrals – not door-to-door sales. A common grievance in the industry comes in the form of pushy and dishonest home security salesmen, and the fact that AlarmForce has been in business since the late eighties suggests high-quality equipment and service.

The Bad

  • Less Equipment Provided
  • Limited Availability
  • Contract and Cancellation Policy
  • Poor Online Transparency

While its equipment is high-quality, customers may be disappointed to find that less standard equipment is offered with AlarmForce’s $29.99-a-month monitoring. Each home security package from AlarmForce comes standard with two door/window contacts. Homeowners with more than one window and one door to cover must pay for additional contacts. And while the Canada-based company is making headway in the United States market, its availability is restricted to only three Canadian Provinces and five US states. Top home security companies boast a nationwide presence.

Many customers have reported issues with AlarmForce’s contract and cancellation policy. Additionally, if customers choose to end their contract at any time, or refuse to renew, AlarmForce will take the equipment back. Other companies will allow you to keep your equipment as long as the balance of the contract is paid off. These problems are likely due to AlarmForce’s poor online transparency. The terms of the contract are nowhere to be found on AlarmForce’s website, and customers will be required to either request a quote to reach out to customer service directly before these questions can be answered.

The Bottom Line

AlarmForce provides home security assistance that is comparable to most home security companies, and at a less expensive monthly rate. From what we can tell with AlarmForce, customers will not be pressured or duped by deceptive sales tactics that sometimes accompany other companies; on the other hand, lack of door-to-door sales is no guarantee that customers will receive all the information they need upfront. The lack of accessible information on specific contract terms may yield unwanted surprises for customers who sign. Customers are encouraged to investigate top-rated home security companies before making a decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$34.99-49.99
$99

#2

8.6
$43.49
$35

#3

7.0
$14.99
$229.96

#7
alarm_force

2.2
$29.99
$0.00

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55 AlarmForce Reviews

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  1. User Score
    0
    January 19th, 2017
    0 people found this review helpful!
    Cancelled end of September 2016 – but they took a payment from my account for October in error – have been waiting for 3 1/2 months to be refunded and have been strung along with many excuses
    Read More
  2. User Score
    8
    January 16th, 2017
    0 people found this review helpful!
    I have been with Alarmforce for a year now. I had issues with the quality of the cameras we had and they came and replaced them with their newer system. They are very friendly on the phone when I call them and always want to make the customer happy. I would recommend Alarmforce to family and friends. Thank you Alarmforce for your professionalism and maintaining high quality customer relations.

    Sandra Orchard

    Read More
  3. User Score
    9
    January 9th, 2017
    0 people found this review helpful!
    I’ve bee with Alarm Force since 2008 and have had no major issues! I am happy with the company thus far! False alarms by us were handled quickly! I had no issues with the equipment except with the batteries! Normal need to replace them.
    Read More
  4. User Score
    9
    December 22nd, 2016 IL
    0 people found this review helpful!
    Vincent M

    I had a great experience on the phone with the Alarmforce rep. I had several questions and he also helped me out with great customer service. Indy you are on top of your game, thank you so very much and keep up the great work.

    Read More
  5. User Score
    0
    December 15th, 2016
    2 people found this review helpful!
    I put in my 3 years … alarm went off a few times in one day and the company called my contact person. Positive feedback. That was first year of service. Since then, alarm was set off and no notification at all to me or contacts. My husband set off alarm by going into the garage and not going into house to shut off the alarm. All my contacts were home and I was in the area with my cell phone on. When I finally hit the end of my contract, I pulled the sensors from the doors, fully expecting to get a call because I still had a couple more weeks left in the contract, but I was getting a new system. No call. Nothing. I then unhooked all my equipment. Nothing.
    So I called them. I was told that my alarm NEVER went off in all 3 years. I am serious. Then when I informed the agent on the phone that they did in fact go off, I was told that it was my job to make sure and test the system every month. Why bother have a system then … since we sometimes travel for a month and just have someone looking after the place? No apology – Nothing.
    I wrote letter confirming end of my contract and when last payment would be made. Then more payments were taken out of my account. Early October 2016 I made them aware, figuring they would take care of it right away. WRONG!!!! This is December 15 and I am still waiting. Apparently it takes 4-6 WEEKS for this company to return a payment to a customer when they take it illegally from your account. Today I was told that it would be mailed out next week. Apparently, I misunderstood the email I received. The email said the “Refund PROCESS could take 4-6 weeks”. As far as I am concerned, their accounting department leaves a lot to be desired, and the poor clerk that I dealt with should receive danger pay! She is the one that has to inform the irate customer, and I hate to take it out on the messenger, but today was the last straw. Now, do I expect to receive my money soon? No. Is it a big amount? No. But now it is principle of the thing. If someone signs up for this alarm service, please be aware of how they do their business. My 3 years were a big waste of money, and there is no way I would ever recommend them to someone. They do not even have the decency to accept their shortcomings, or offer any sympathy. They were wrong. That is it. They took money out of my bank account without permission. If I did that to someone, the authorities would be all over me. I am not a happy camper!
    Please check around and compare the alarm system companies out there. I have a great one now. They monitor it for me, constantly, and yes it has been set off in error. And another bonus is that it is cheaper and I have more equipment than Alarm Force!!!
    Read More
  6. User Score
    2
    December 12th, 2016 Cambridge, OH
    1 people found this review helpful!
    This monitoring was fine while it was active but, as stated in many other reviews, it is a nightmare when canceling. I completed my contract of monitoring over 3 years. I was selling/closing on my house and moving out and cancelled the service. I was told, I need to leave the equipment because I don’t own it. I left the equipment. Now, they tell me they will continue charging my account until the equipment is returned even though the equipment is now in a house I don’t own. I told them I could call my bank and stop the charges and she said, “It doesn’t matter, we have your checking account on file.” She told me I have to call the new owners or my Realtor and get the equipment back or they will continue to charge me. That is not what their customer care representative said when I called the day before close. I am sure they were going to try to sucker in a new client. If your are looking for a good alarm system, I know the price is reasonable for Alarmforce, but, the nightmare, if you ever try to cancel, is not worth it. Good Luck.
    Read More
  7. User Score
    0
    November 28th, 2016
    1 people found this review helpful!
    If you want to deal with complete incompetence and a bunch of frauds then alarm force is the company for you.

    Took me over an hour on the phone with a girl who doesn’t understand English just to cancel my contract which by the way I agreed to pay the difference on. They said they’d have to send me an email in order to cancel which of course they never did send and continued billing me monthly.

    What kind of mivkey mouse company can’t even cancel your service over the phone? The girl was rude and was too stupid to even take down my email properly. Maybe if you want to make people cancel by email hire people competent enough to know how to understand basic English.

    Worst company ever. Can’t wait till it does go to collections so that I can at least deal with somebody who is equally rude but at least competent. Pretty sure the 90IQ person at the collections agency will at least know how to send an email.

    Read More
  8. User Score
    0
    October 26th, 2016
    0 people found this review helpful!
    This company are absolutely CROOKED. 16 years ago we moved into a house in a remote area and needed an alarm. I heard the ads fro Alarm Force and thought it sounded reasonable and cheap, so we went with them. After he installed it he told me that i had to sign up for a 5 year contract minimum! For 2 years we lived in that house and then moved to a house that did not need an alarm. I wanted to cancel and get out of the contract but they wouldn’t let me. They wanted me to pay for 3 years of not using it! I refused. 16 years later, we are suddenly getting calls like crazy at all hours of the night and early morning looking for payment from us!
    Read More
  9. User Score
    0
    September 23rd, 2016 Saint Petersburg, FL
    2 people found this review helpful!
    I fulfilled my contract and I am trying to cancel service, they refuse to answer my e-mails or send me the UPS label to send equipment back they are holding me hostage to their company. I need help I am a veteran who is going through cancer treatments and don’t need this stress.
    Read More
  10. User Score
    2
    September 17th, 2016 Tampa, FL
    2 people found this review helpful!
    We purchased over $300 in equipment for our house in 2013 and had Alarm Force install. Two years later we moved to a small apartment and had a lot of extra equipment left over from the install. The tech took all that equipment that I had paid for back with him.

    In September 2016 we move to a large town home where I would like to cover all the windows again. Guess what? I have to repurchase all the equipment that the tech took back with him. It seems to me that this is false advertising where you buy the equipment and then the company demands to have it all back. Maybe it’s time to contact our State Representative to inquire about a possible class action lawsuit for false advertising.

    When trying to cancel the AlarmForce service, it took three calls and untold time on hold to have them cancel the service. I do not recommend this company.

    Read More
  11. User Score
    1
    August 17th, 2016 Cincinnati, OH
    0 people found this review helpful!
    I chose the company because I remembered their jingle. The CSR told me it was two years. But when I signed up it was three. Also even though I had automatic withdrawal they were always sending notices that they could not get the money. After several months of that, i checked with the bank only to be told noone tried to withdraw the funds. Then one day when my alarm went off they called to verify and the person that was in my home answered and told them it was okay. My key fob broke off and I asked the installer for another, he took the one and refused to give another. Though they told me that a person would come out to remove at contract end, it took them months to send me a shipping label. And wanted to to pay for service for the extra months. So glad I did not renew, actually got new service a year before their contract ended- they were paid and their service was not hooked up in my home.
    Read More
  12. User Score
    0
    August 9th, 2016 Marietta, GA
    0 people found this review helpful!
    We “inherited” the alarm contract in our home from alarmforce. We have had the service for less than a month. I am so 100% disappointed in the service and the product. The camera is absolutely horrible. You have no way of controlling or making changes to your account online. When attempting to cancel you have to pay the full remaining balance of what it would be otherwise.

    Their equipment is similar to products offered over 10 years ago. That’s why it is “cheap”.

    Read More
  13. User Score
    2
    July 17th, 2016
    4 people found this review helpful!
    I was an AlarmForce customer for 11years. During that time I received mediocre service and actually had to pay them for a battery for their base unit… Not once did they offer me a system upgrade or even contact me to see how they were doing. I accidentally set off my alarm a while back and I waited for just about 10 minutes for them to respond and ‘voice threaten me’. This combined with the fact that a customer in Edmonton had his house burgled and the did not respond for iver an hour I thought it might be time for a change. I changed to another company and AlarmForce decided to continue to bill me even thought I had sent them back their equipment within the time stated. When I contacted customer service they told me they could charge me for up to 2 months as I was under a contract. I told the CSR that my contract obligation was fulfilled 8 years prior… They told me basically too bad so sad… Long story short… Stay far away from these clowns… Poor service all the way around!
    Read More
  14. User Score
    0
    June 28th, 2016 Bellevue, WA
    0 people found this review helpful!
    Fall Detection system service malfunctions and has very poor range. Cannot go outside – customer service said to “open a window” each time I go outside. So ridiculous. Don’t waste you time or money. Talk to Lifeline.ca. The difference between the two companies, and services is HUGE.

    Have cancelled within the first few days and I am being charged for 3 months. TERRIBLE!

    Read More
  15. User Score
    0
    June 26th, 2016 Suwanee, GA
    1 people found this review helpful!
    cancelled service OVER 60 Days in advance of the contract end date and was still charged. this company is terrible…even tried to charge us dollars to have technician take down equipment that wasn’t even screwed into the wall. TOTAL RIP OFF, GO WITH A REPUTABLE COMPANY
    Read More
  16. User Score
    0
    June 26th, 2016 GA
    2 people found this review helpful!
    I had alarm force for 3 years and terminated my contract at the end of this period and shipped back the equipment on time. However, alarm force still charged me an additional $33 after my contract was terminated for no reason. Spoke to them on the phone and they gave an excuse contrary to what the termination email instructions stated. For this reason I consider this company fraudulent and would highly recommend NOT using alram force for your home security.
    Read More
  17. User Score
    0
    June 22nd, 2016
    1 people found this review helpful!
    Contract almost impossible to get out of even when the agreed length of contract has expired. This company uses unethical practivces beware.
    Read More
  18. User Score
    0
    June 18th, 2016
    2 people found this review helpful!
    Fraud, where the installer added wording to my contract after leaving my home, without my knowledge and hurrying me to endorse the contract;

    The installer spent almost 5 hours installing the ONE unit, showing incompetence;

    Over-charging me for services not rendered on my contract; among other discrepancies.

    Run away from this company… of fraudulent actions and no transparency.

    Read More
  19. User Score
    1
    June 9th, 2016
    1 people found this review helpful!
    Beyond frustrated at this company. They did install the product and no hiddien fees – hence the one thing they did right and one star I’ll give them. When the alarm went off while I was out of province they sent the police to the wrong address and then when it went off a second time they did not send anyone!!! Then I move and transfer the account to the new tenants. Nearly 2 years later I get notified I owe ove a thousand as they did not transfer it correctly and I’m on the hook unless of course I return the equipment. Although its tempting to break into my old house and steal the equipment back (let’s face it they will send the police to the wrong house anyways so I won’t get caught) I have morals so won’t. Bottom line – don’t use them to protect your home. Although, your neighbors house may be fine.
    Read More
  20. User Score
    0
    June 5th, 2016
    0 people found this review helpful!
    Terrible customer service representatives, I was told I would be called back in 1 hour four days ago, equipment (video relay) fails all the time and alarm force wants 100% of the remaining balance to cancel something that doesn’t even work. I will be leaving as soon as my 36 month term is complete
    Read More

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Our Score
7.0
User Score
2.2
Rank this Company

Ratings Breakdown

Price

Monthly price
$29.99

Up-Front Costs

Activation, Install & Equipment
$0.00

Technology & Equip.

10/10 = BEST
6/10

Contract Length

Total # of months
None

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
28

A+

Customer Support

Good, Bad, Limited
Good

Number of Reviews

User reviews here on BHSC
55
Our Score
8.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99-49.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
12-36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
307