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#23
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AlarmForce

Similar to: SimpliSafe

Our Score
6.4
User Score
1.5

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Our Score
6.4
User Score
1.5
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-$54.99

Install & Equipment Fee

Fees May Vary

Contract Length

None

Cancellation Policy

$0

System Relocation Fee

Free

Number of Reviews

119

This Review is maintained by Chase Sagum

Review Last Updated: May 21, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-$42.99
$0

#2

6.9
$34.99
$99

#3

4.6
$45.99+
$99

#23
Alarm-Force-logo

1.5
$29.99-$54.99
Fees May Vary

  • Fees: AlarmForce is one of the more affordable home security solutions on the market. AlarmForce doesn’t charge upfront costs (zero equipment and installation fees), and a monthly monitoring rate that caps at $29.99.
  • Equipment: AlarmForce also offers a free lifetime equipment warranty in the event that one of your home security devices malfunctions unexpectedly. In addition to the latest home security devices, AlarmForce also provides home automation options and backup cellular monitoring, so that no matter where you go you’ll be able to control important devices like locks, cameras, and more.
  • Add-on Equipment: While its equipment is high-quality, customers may be disappointed to find that less standard equipment is offered with AlarmForce’s $29.99-a-month monitoring. Each home security package from AlarmForce comes standard with two door/window contacts. Homeowners with more than one window and one door to cover must pay for additional contacts.
  • Common Complaints: Many customers have reported issues with AlarmForce’s contract and cancellation policy. Additionally, if customers choose to end their contract at any time, or refuse to renew, AlarmForce will take the equipment back. Other companies will allow you to keep your equipment as long as the balance of the contract is paid off.
  • Our Recommendation: Despite the initial affordability of the AlarmForce product, the equipment and service limitations keep us from recommending the AlarmForce service. Potential home security customers should look into other affordable options like Protect America and Frontpoint.

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119 AlarmForce Reviews

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  1. User Score
    0
    May 10th, 2019
    0 people found this review helpful!
    Have booked 3 appointments and nobody shows up. Really bad customer service.
    Read More
  2. User Score
    0
    April 27th, 2019
    0 people found this review helpful!
    Did not respond to alarm, then hung up on me when I requested a refund.
    Read More
  3. User Score
    0
    April 23rd, 2019
    0 people found this review helpful!
    Since BELL took over from Alarm Force our monitoring system is pretty useless. We have set off the alarm twice and it either takes the ‘Monitors’ minutes to contact you…if they do all all. Thank god there was no serious issue where we needed help (The whole reason for the alarm system and monitoring !!)
    The so-called ‘Monitors’ sound bored and uninterested in why the alarm was set……We left BELL many years ago due to bad service and now we have to put up with this change from Alarm Force to BELL……One more month and we are dropping BELL once again. Hate this company for so many reasons!!!!!!

    Alarm Force was the best…always on their toes and called through as the alarm was going off….Great staff who sounded genuinely concerned!

    BELL CANADA SUCKS!!!!!
    .

    Read More
  4. User Score
    0
    February 13th, 2019
    1 people found this review helpful!
    We moved into our new house back in 2009, had Alarm force install our security system as we had heard good things and constantly heard their Ad’s on the radio.
    For the first few yrs it seemed like a good fit. We had tripped the alarm a few times ourselves and every time a dispatch operator would come on over the two-way speaker/mic. The technology was very basic, and now being more educated on alarm security – the service was garbage. Recently before we cancelled and Telus took over the monitoring service; my husband tripped the alarm. This time there was no dispatch operator, no call. Nothing. So what I am lead to believe is that we have paid for the past 8-12 months and that money could have just been thrown down the toilet as they were in fact not monitoring our property AT ALL. I’m sure glad Telus with them being part of the telcom monopoly really has the integrity not scam their customers. 1/10 or better yet 0/10.
    Read More
  5. User Score
    0
    January 27th, 2019 Durham, NC
    3 people found this review helpful!
    Awful equipment! The system malfunctioned for most of the duration of my contract. As soon as they “fixed” what was wrong, I would get random false alarms shortly after. They refused to let me out of my contract even though they weren’t providing adequate service. If I had the time, I would’ve taken them to court, as I’m sure this was a breach. I just turned off the system and basically paid them for nothing until my contract was up. Complete crooks. When my contract was up, I switched over to CPI and can’t be happier.
    Read More
  6. User Score
    0
    January 19th, 2019
    3 people found this review helpful!
    Absolutely criminal company! Signed up for alarm force after I was robbed and assulted at work. I was suffering from ptsd and they got me to sign up for 3 years. After the first year and a half we moved and didn’t want to have the system at the new place. They told us we still had 1.5 years left on the contract so we’d have to pay cancellation penalty of about $300 and return equipment so that is what we decided to do. After we paid and sent equipment back, I never heard from them for over 3 years. Then I get a phone call from a creditor saying I owed the $300 still. I explained that I paid it and could prove that with my credit card statements. I never heard from them again. Went to go for a mortgage almost 5 years later, and have a claim on my credit from a collection company for now $400, citing unpaid fees to alarm force. I don’t even know how this company gets away with legally ripping people off. Stay away from this company and if you are with them, keep every record for every dime you give them. And get everything in writing.
    Read More
  7. User Score
    0
    January 10th, 2019
    6 people found this review helpful!
    We signed on for video monitoring when it was alarm force. Because of the doorbell location near our inset door it is pretty well useless at night time. Because it reflects off of the gray brick beside the doorbell camera and it turns everything into complete blackness so you can’t see if someone’s trying to break into your car. When Bell took over The customer service and quality completely declined which we expected given our past experience as a bell mobility and a bell telephone previous customer. We have contacted a couple of times to try and get the new app working to no avail. they didn’t even communicate with us to tell us that there was a new app that they created specifically and that the alarm force app that we’ve been using for years that worked perfectly was no longer going to be useful. Since the new app we can’t control our garage door we get weird alarms going off at all times no one contacts us. We’ve made arrangements two Times now for someone to come out figure out why the garage door controls do not work and no one has shown up and nobody has called. And because we also have an outdoor camera and a doorbell camera we know they didn’t come when we weren’t here. Steer clear!
    Read More
  8. User Score
    0
    December 17th, 2018
    3 people found this review helpful!
    Understand your contract before you sign up. I just cancelled after many years of service. I was told I have to (1) Cancel by sending written notificatoin – no problem (2) Must return original equipment at MY COST! and (3) Must give a 60 day written notice for cancellation. The get paid an additional 60 days of every contract. This is WRONG!!!
    Read More
  9. User Score
    0
    December 17th, 2018
    4 people found this review helpful!
    Since Telus took over Alarmforce, it has been terrible. They upgraded the internet and now it does not work, the cameras are not clear nor functioning properly. We are concerned about lack of coverage from the inconsistency in the system working. You cannot call and have someone deal with it as they are two departments. One for internet and one for system. We had alarmforce for 4 years with not one issue and now it has been an ongoing weekly issue. I would not recommend and we are looking at changing services.
    Read More
  10. User Score
    0
    December 16th, 2018 Hartselle, AL
    1 people found this review helpful!
    Have had and used Alarm Force for over 3 years with excellent service, wonderful company and would have & Did highly recommend them BUT NOW BELL has bought them out !
    And now nothing works the same….spiel is that it is same employees, same system, etc, but why now after all this time of an excellent system , in just a few months am I having all these problems ?

    And even better, I am away and have to rely on my daughter checking house, telling me time and time again system is not working, only to have another seri e call and be told everything is now working fine…..

    To make matters even more user friendly, when you need service, you must make an appointment , probably will be a week from date of call, and……now , you must have someone go to house, and sit and wait for a 4 – 5 hour window and hope technician shows up, because often they just call it a day and go home…..then , you have to start process all over again.

    I DO NOT RECOMMEND YOU EVER USE THIS SYSTEM

    Read More
  11. User Score
    0
    December 7th, 2018
    3 people found this review helpful!
    Alarm went off when I was out of town.
    My mother (who was watching the house) disabled them. Once she called me I tried to call the company to see why it went off in the first place and I still can’t find a number that is working at this time of night.
    Read More
  12. User Score
    0
    November 6th, 2018
    4 people found this review helpful!
    With the recent switch over from Alarm force to Telus the customer service is the worst service I’ve ever seen. If you like waiting 60-90 minutes on the phone, and to deal with staff that doesn’t seem to understand their own products, this company is right for you. Stay away at all costs.
    Read More
  13. User Score
    0
    November 5th, 2018
    4 people found this review helpful!
    Bad service! Telus is still sending me bills for a service I do not use, this is terrible. I cannot reach them on the phone at all even after trying over and over again
    Read More
  14. User Score
    1
    October 30th, 2018
    3 people found this review helpful!
    Receiving false alarms in te middle of.the night and no one connects to us via the box. Tech support doesn’t know even which one is the panic button. We don’t know who to phone to check if our alarm is ok or not after having false alarm (We Did not trigger it and alarm force does not want to tell us what is happening). There is a third company involved to answer the alarms but how to find them if they don’t co tact us??? We are staying on a wait for oven 1 hour to talk to a customer service with Telus alarm forse???
    What if anything actually happened to us.
    We imagined that we buy some security but this is not the case. Just money grabber and zero accountabity on their end. As soon as our contract is over we are cancelling them!
    Do not reccomend them.
    In the first year of service we stayed without functioning alarm because they refused to believe that their box was faulty. It took them numerous times to come to our home to tell me it was all ok but it was not because half the doors were not getting detected by the main box. I gave up for some time than we approached them again. It is time waste on our end to deal with faulty equipment and appointments with them.
    We pay for no service!!!
    Read More
  15. User Score
    1
    September 25th, 2018
    6 people found this review helpful!
    Well my alarm went off (false alarm) and nobody called. I called them after 15 minutes, was rerouted tonsomewhere in the USA who could not identify me and could not help and didn’t sound particularly concerned. I’m done. Not the first time.
    Read More
  16. User Score
    0
    September 4th, 2018
    7 people found this review helpful!
    Had a break in happen in the first month I opened my new business. Undortanetly the thieves had smashes my door and gotten in. It being 3:00AM pst I was asleep. Alarm forces tried to contact me but as any person at 3:00AM I was asleep in the time spand from 3:00 until 3:30AM they had continued to try and contact me. But yet they did not contact the police in that time spand. As I was told they did not disbatch the police because only one alarm had gone off. In my first month of business I had a smashed door a product stolen and the theif got off Scott free because the police were not disbatched. I was very disappointed at this point and will no longer continue my services.
    Read More
  17. User Score
    0
    August 27th, 2018
    6 people found this review helpful!
    THIS IS SUCH A LIE. I m moving in with my elderly Mother and they told me I still have to pay for the alarm for the full three years from renewal even thought I don’t use it and have SOLD this house. HORRIBLE and deceptive company and when they talked me into it they told me I could cancel if I MOVED .LIARS and SNAKES!!!!
    Read More
  18. User Score
    0
    August 23rd, 2018
    3 people found this review helpful!
    I have never ever received customer service this bad in my life. The broken promises are relentless. The lies are consistent. DO NOT USE THIS COMPANY
    Read More
  19. User Score
    0
    August 21st, 2018
    3 people found this review helpful!
    Sad Service
    an hour on their phone , left 2 messages no replies
    you will not be able to cancel
    Read More
  20. User Score
    0
    August 10th, 2018
    7 people found this review helpful!
    I left a review an hour ago. I’m still on hold. 2 hours and counting. I’ve set off my home alarm twice and received no “two way” communication. Go to their website and click on live chat. Says no agents available. What a surprize. Telus…. complete idiots. Stick to looking after telephones. Leave the alarms to the pros.
    Read More

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Our Score
6.4
User Score
1.5
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-$54.99

Install & Equipment Fee

Fees May Vary

Contract Length

None

Cancellation Policy

$0

System Relocation Fee

Free

Number of Reviews

119
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,353