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#7
alarm_force

AlarmForce

Similar to: SimpliSafe

Our Score
8.1
User Score
2.2

Visit Site

Our Score
8.1
User Score
2.2
Rank this Company

Ratings Breakdown

Price

Monthly price
$29.99-$54.99

Up-Front Costs

Activation, Install & Equipment
$0-$199

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
None

Cancellation Policy

Can you cancel contract?
$0

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
65

This Review is maintained by Chase Sagum

Review Last Updated: February 1, 2017

AlarmForce protects over 250,000 people across North America with live two-way security. AlarmForce has been in business for over 25-years and has maintained a great reputation with customers since its start in 1988. AlarmForce offers two-way voice and video monitoring, a flat monthly fee of $29.99, and a free equipment warranty on all of its products. However, AlarmForce provides less standard equipment than top home security companies with comparable price points, has restricted availability, and its contract and cancellation policy has generated several customer complaints.

The Good

  • No Upfront Costs
  • Free Equipment Warranty
  • Home Automation Options
  • No Door-to-Door Sales

AlarmForce is one of the more affordable home security solutions on the market. With no upfront costs (zero equipment and installation fees), and a monthly monitoring rate that caps at $29.99, AlarmForce’s affordability is not many steps behind industry leaders. AlarmForce also offers a free lifetime equipment warranty in the event that one of your home security devices malfunctions unexpectedly. In addition to the latest home security devices, AlarmForce also provides home automation options and backup cellular monitoring, so that no matter where you go you’ll be able to control important devices like locks, cameras, and more. AlarmForce provides backup cellular monitoring in the event your house loses electrical power.

One thing that makes AlarmForce unique in the industry is its advertising campaign. One-hundred percent of its customers are generated through media advertising and referrals – not door-to-door sales. A common grievance in the industry comes in the form of pushy and dishonest home security salesmen, and the fact that AlarmForce has been in business since the late eighties suggests high-quality equipment and service.

The Bad

  • Less Equipment Provided
  • Limited Availability
  • Contract and Cancellation Policy
  • Poor Online Transparency

While its equipment is high-quality, customers may be disappointed to find that less standard equipment is offered with AlarmForce’s $29.99-a-month monitoring. Each home security package from AlarmForce comes standard with two door/window contacts. Homeowners with more than one window and one door to cover must pay for additional contacts. And while the Canada-based company is making headway in the United States market, its availability is restricted to only three Canadian Provinces and five US states. Top home security companies boast a nationwide presence.

Many customers have reported issues with AlarmForce’s contract and cancellation policy. Additionally, if customers choose to end their contract at any time, or refuse to renew, AlarmForce will take the equipment back. Other companies will allow you to keep your equipment as long as the balance of the contract is paid off. These problems are likely due to AlarmForce’s poor online transparency. The terms of the contract are nowhere to be found on AlarmForce’s website, and customers will be required to either request a quote to reach out to customer service directly before these questions can be answered.

The Bottom Line

AlarmForce provides home security assistance that is comparable to most home security companies, and at a less expensive monthly rate. From what we can tell with AlarmForce, customers will not be pressured or duped by deceptive sales tactics that sometimes accompany other companies; on the other hand, lack of door-to-door sales is no guarantee that customers will receive all the information they need upfront. The lack of accessible information on specific contract terms may yield unwanted surprises for customers who sign. Customers are encouraged to investigate top-rated home security companies before making a decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.4
$19.99-$42.99
$0

#2

8.0
$34.99
$99

#3

6.3
$34.95-49.95
$99

#7
alarm_force

2.2
$29.99-$54.99
$0-$199

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65 AlarmForce Reviews

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  1. User Score
    0
    April 24th, 2017
    0 people found this review helpful!
    Cancellation requires you pay all the unused monthly fees for the balance of your 36 month contract.
    Read More
  2. User Score
    0
    April 20th, 2017
    2 people found this review helpful!
    How can you have “Security” for your home when you have a bunch of crooks working for this company. I am extremely disappointed in the service; the customer care and above all the cancellation process. My agreement had ended in 2010 so a year later I decided the service was no good due to replacing batteries (for which I had to pay for) due to malfunction with the system which resulted in the city Police coming to my condo on 2 occasions (I was told that if they would respond to another call from this Alarm service, that I would be charged) hence why I wanted to cancel. I called to cancel and wrote a detailed email, which I kept (in fact kept all written correspondance – suggest you do the same if you are cancelling your service) I was told by AlarmForce customer care (haha another joke) that I need to send the equipment back , agent said she’ll send box – I never got it, followed up by email and never got a response, called and was told someone would call yet they never did, wrote again and spoke to bank to stop monthly charge, bank couldn’t indicating dispute needs to be settled between client and supplier. Tried again then emergencies within family arose along with other things still throughout all this time since 2012 to March 2017 AlarmForce kept taking the money. System has been unplugged since 2012 and only now have reached o ut indicating their records show I have requested a cancellation. There is more but I don’t want to write out a novel here. This is the worst company I have ever dealt with
    Read More
  3. User Score
    10
    April 7th, 2017
    1 people found this review helpful!
    A Plus Excellent service neat installation. Very courteous installer. No disappointments anywhere. And, No suprise add ons
    Read More
  4. User Score
    0
    April 6th, 2017
    0 people found this review helpful!
    we went with alarm force only because the house we moved into had the security system already installed. First camera we had set up was absolute garbage and was such junky quality that when someone walked up to our door you couldn’t even make out who they were, even if it was someone you knew. called and complained and they told us they had a new and improved system with cameras they would come and upgrade us for free. Came and installed old camera and installed door bell camera. Much better quality but know we couldn’t watch our camera from our phone and we weren’t getting notifications because their wasn’t a “strong enough signal” they came back and uninstalled the doorbell camera, and installed a new camera where our first had been.By doing this we now lost the audio but the quality was good. We started noticing that we weren’t getting notifications when our camera was triggered. We tried using the app and changing settings and going online and it was a headache and we could not figure it out. finally called them again, they walked me through it and it apparently works now. Previously i had this set up and when there would be storms it would trip our sensor and we would end up getting a million notifications, every minute, so i asked the tech guy if there was a way i could easily turn this off for when a situation like that occurred. He told me if that happens i need to call them and they will walk me through it. Which is super annoying.there should be a simple on off switch i can do myself, he walked me through the steps in changing the sensitivity and sensor. We also “ran out of storage” once because over night there was a storm and it recorded all night, we used a whole month of storage in ONE NIGHT. There isn’t an easy way to just delete the saved video to get your storage back, you have to pay for more storage of course, surprise surprise.
    So there isn’t an easy way to turn your sensor off during storms, and as a result you use your storage and have to pay more to actually be able to use your alarm system for what its purpose is, which is to record unexpected activity.

    we foolishly signed up for a new 3 year contract before all of this happened and in order to get out of it now we have to pay our monthly fee times the amount of months we have left, which is absolutely ridiculous. I have an alarm system and honestly don’t feel safe at all with it because of all of the “bugs” in the app and system itself. ridiculously unhappy with alarm force. Their customer service is the only thing they have going for them and i honestly feel sorry for all the people that do work their customer service. their app, website, and system is complete garbage, you would be better off going to home depot and buying the doorbell video recording system then dealing with this

    I’m counting down the days till i can afford to cancel my contract

    Read More
  5. User Score
    0
    March 24th, 2017
    3 people found this review helpful!
    Horrible company to deal with. My contract was supposed to be cancelled back in 2014. Got a call in March 2017 saying my account has been sent to collections. The collections manager is a complete jerk who was not willing to discuss the situation at all, all he said was that he wanted the money. I was going to get them to hook up a new system on our new house but there is no way that is happening now. What a bunch of crooks!!!
    Read More
  6. User Score
    9
    March 12th, 2017
    1 people found this review helpful!
    Alarm Force has always been there for me. They replace the batteries for me every other year for free. Any bad equipment they replace right away for free. The technicians are knowledgeable and come out and work on the equipment fix any issues retest and then ensure I’m always satisfied. Customer service is always responsive. I had one sensor go bad that was giving false alarms they fixed that promptly. The online app works great, the system works great . I have friends with the same system and have the same comments. Alarm Force has always been good to us. There’s no longer a service contract length and I could quit anytime but choose not to. I definitely feel secure with Alarm Force in action.
    AB in MN.
    Read More
  7. User Score
    0
    March 11th, 2017
    1 people found this review helpful!
    absolutely horrible!! was broken into 5 times while I was at work and alarm force told me they had a computer glitch all 5 times!!! I had premium package paid for additional delivery took around 9 months charged me for installation. I will.not use again!!!
    Read More
  8. User Score
    0
    February 23rd, 2017 Saint Paul, MN
    1 people found this review helpful!
    We were customers for about 3 years and included my out of town mother in law on our contract. When we moved out of the house, and my mother in law happened to move out in a similar timeframe, we did not take the equipment off of the walls of the house. We did contact them to cancel the contract and thought we returned all of the equipment they wanted back. Every time they called, they harassed us about the new owners of the homes we just vacated – wanting us to market their company. Their contract was not clear on what to do with equipment that they had installed in the homes. Needless to say, after over a year of arguing with them, we just received a $400 from collections for Alarm Force equipment. We just paid it in order to be done with this. What an awful company to try and communicate with. Alarm Force, you stole $400 from my family.
    Read More
  9. User Score
    0
    February 3rd, 2017
    3 people found this review helpful!
    AlarmForce has indicated that they cannot find my account number that they gave me… so the only thing I can speculate is that they owe me $… no account number, no account, no $ owed.

    Be CERTAIN you read the ENTIRE contract from these clowns, rather than allowing their installation rep to bully you into endorsing the contract and be careful here as well, as I was given a used piece of garbage that broke at the wiring and these twits have actually indicated that it is up to me to do their job.

    Read More
  10. User Score
    4
    February 3rd, 2017 Columbus, OH
    2 people found this review helpful!
    Was considering renewing my service but they wanted to charge me more for the same service. The equipment that I have is outdated which includes the keypad.
    Been with this company for 3 years and a coworker highly recommended them. I eve recommended them to my family who also has service with them.
    The alert on the phone should come with the set up of service with all the packages.
    Not planning on renewing my services.
    Read More
  11. User Score
    0
    January 19th, 2017
    2 people found this review helpful!
    Cancelled end of September 2016 – but they took a payment from my account for October in error – have been waiting for 3 1/2 months to be refunded and have been strung along with many excuses
    Read More
  12. User Score
    8
    January 16th, 2017
    1 people found this review helpful!
    I have been with Alarmforce for a year now. I had issues with the quality of the cameras we had and they came and replaced them with their newer system. They are very friendly on the phone when I call them and always want to make the customer happy. I would recommend Alarmforce to family and friends. Thank you Alarmforce for your professionalism and maintaining high quality customer relations.

    Sandra Orchard

    Read More
  13. User Score
    9
    January 9th, 2017
    0 people found this review helpful!
    I’ve bee with Alarm Force since 2008 and have had no major issues! I am happy with the company thus far! False alarms by us were handled quickly! I had no issues with the equipment except with the batteries! Normal need to replace them.
    Read More
  14. User Score
    9
    December 22nd, 2016 IL
    0 people found this review helpful!
    Vincent M

    I had a great experience on the phone with the Alarmforce rep. I had several questions and he also helped me out with great customer service. Indy you are on top of your game, thank you so very much and keep up the great work.

    Read More
  15. User Score
    0
    December 15th, 2016
    4 people found this review helpful!
    I put in my 3 years … alarm went off a few times in one day and the company called my contact person. Positive feedback. That was first year of service. Since then, alarm was set off and no notification at all to me or contacts. My husband set off alarm by going into the garage and not going into house to shut off the alarm. All my contacts were home and I was in the area with my cell phone on. When I finally hit the end of my contract, I pulled the sensors from the doors, fully expecting to get a call because I still had a couple more weeks left in the contract, but I was getting a new system. No call. Nothing. I then unhooked all my equipment. Nothing.
    So I called them. I was told that my alarm NEVER went off in all 3 years. I am serious. Then when I informed the agent on the phone that they did in fact go off, I was told that it was my job to make sure and test the system every month. Why bother have a system then … since we sometimes travel for a month and just have someone looking after the place? No apology – Nothing.
    I wrote letter confirming end of my contract and when last payment would be made. Then more payments were taken out of my account. Early October 2016 I made them aware, figuring they would take care of it right away. WRONG!!!! This is December 15 and I am still waiting. Apparently it takes 4-6 WEEKS for this company to return a payment to a customer when they take it illegally from your account. Today I was told that it would be mailed out next week. Apparently, I misunderstood the email I received. The email said the “Refund PROCESS could take 4-6 weeks”. As far as I am concerned, their accounting department leaves a lot to be desired, and the poor clerk that I dealt with should receive danger pay! She is the one that has to inform the irate customer, and I hate to take it out on the messenger, but today was the last straw. Now, do I expect to receive my money soon? No. Is it a big amount? No. But now it is principle of the thing. If someone signs up for this alarm service, please be aware of how they do their business. My 3 years were a big waste of money, and there is no way I would ever recommend them to someone. They do not even have the decency to accept their shortcomings, or offer any sympathy. They were wrong. That is it. They took money out of my bank account without permission. If I did that to someone, the authorities would be all over me. I am not a happy camper!
    Please check around and compare the alarm system companies out there. I have a great one now. They monitor it for me, constantly, and yes it has been set off in error. And another bonus is that it is cheaper and I have more equipment than Alarm Force!!!
    Read More
  16. User Score
    2
    December 12th, 2016 Cambridge, OH
    5 people found this review helpful!
    This monitoring was fine while it was active but, as stated in many other reviews, it is a nightmare when canceling. I completed my contract of monitoring over 3 years. I was selling/closing on my house and moving out and cancelled the service. I was told, I need to leave the equipment because I don’t own it. I left the equipment. Now, they tell me they will continue charging my account until the equipment is returned even though the equipment is now in a house I don’t own. I told them I could call my bank and stop the charges and she said, “It doesn’t matter, we have your checking account on file.” She told me I have to call the new owners or my Realtor and get the equipment back or they will continue to charge me. That is not what their customer care representative said when I called the day before close. I am sure they were going to try to sucker in a new client. If your are looking for a good alarm system, I know the price is reasonable for Alarmforce, but, the nightmare, if you ever try to cancel, is not worth it. Good Luck.
    Read More
  17. User Score
    0
    November 28th, 2016
    4 people found this review helpful!
    If you want to deal with complete incompetence and a bunch of frauds then alarm force is the company for you.

    Took me over an hour on the phone with a girl who doesn’t understand English just to cancel my contract which by the way I agreed to pay the difference on. They said they’d have to send me an email in order to cancel which of course they never did send and continued billing me monthly.

    What kind of mivkey mouse company can’t even cancel your service over the phone? The girl was rude and was too stupid to even take down my email properly. Maybe if you want to make people cancel by email hire people competent enough to know how to understand basic English.

    Worst company ever. Can’t wait till it does go to collections so that I can at least deal with somebody who is equally rude but at least competent. Pretty sure the 90IQ person at the collections agency will at least know how to send an email.

    Read More
  18. User Score
    0
    October 26th, 2016
    2 people found this review helpful!
    This company are absolutely CROOKED. 16 years ago we moved into a house in a remote area and needed an alarm. I heard the ads fro Alarm Force and thought it sounded reasonable and cheap, so we went with them. After he installed it he told me that i had to sign up for a 5 year contract minimum! For 2 years we lived in that house and then moved to a house that did not need an alarm. I wanted to cancel and get out of the contract but they wouldn’t let me. They wanted me to pay for 3 years of not using it! I refused. 16 years later, we are suddenly getting calls like crazy at all hours of the night and early morning looking for payment from us!
    Read More
  19. User Score
    0
    September 23rd, 2016 Saint Petersburg, FL
    4 people found this review helpful!
    I fulfilled my contract and I am trying to cancel service, they refuse to answer my e-mails or send me the UPS label to send equipment back they are holding me hostage to their company. I need help I am a veteran who is going through cancer treatments and don’t need this stress.
    Read More
  20. User Score
    2
    September 17th, 2016 Tampa, FL
    4 people found this review helpful!
    We purchased over $300 in equipment for our house in 2013 and had Alarm Force install. Two years later we moved to a small apartment and had a lot of extra equipment left over from the install. The tech took all that equipment that I had paid for back with him.

    In September 2016 we move to a large town home where I would like to cover all the windows again. Guess what? I have to repurchase all the equipment that the tech took back with him. It seems to me that this is false advertising where you buy the equipment and then the company demands to have it all back. Maybe it’s time to contact our State Representative to inquire about a possible class action lawsuit for false advertising.

    When trying to cancel the AlarmForce service, it took three calls and untold time on hold to have them cancel the service. I do not recommend this company.

    Read More

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Our Score
8.1
User Score
2.2
Rank this Company

Ratings Breakdown

Price

Monthly price
$29.99-$54.99

Up-Front Costs

Activation, Install & Equipment
$0-$199

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
None

Cancellation Policy

Can you cancel contract?
$0

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
65
Our Score
9.0
User Score
8.4
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,905