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AlarmForce Reviews

Reviews of AlarmForce from real customers
(113 verified)

Our Score
6.5
User Score
1.8

See Top Rated

Our Score
6.5
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Monthly price
$29.99-$54.99

Up-Front Costs

Activation, Install & Equipment
Fees May Vary

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
None

Cancellation Policy

Can you cancel contract?
$0

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
113

Overall Score

Based on ranking criteria
6.5 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Fees: AlarmForce is one of the more affordable home security solutions on the market. AlarmForce doesn’t charge upfront costs (zero equipment and installation fees), and a monthly monitoring rate that caps at $29.99.
  • Equipment: AlarmForce also offers a free lifetime equipment warranty in the event that one of your home security devices malfunctions unexpectedly. In addition to the latest home security devices, AlarmForce also provides home automation options and backup cellular monitoring, so that no matter where you go you’ll be able to control important devices like locks, cameras, and more.
  • Add-on Equipment: While its equipment is high-quality, customers may be disappointed to find that less standard equipment is offered with AlarmForce’s $29.99-a-month monitoring. Each home security package from AlarmForce comes standard with two door/window contacts. Homeowners with more than one window and one door to cover must pay for additional contacts.
  • Common Complaints: Many customers have reported issues with AlarmForce’s contract and cancellation policy. Additionally, if customers choose to end their contract at any time, or refuse to renew, AlarmForce will take the equipment back. Other companies will allow you to keep your equipment as long as the balance of the contract is paid off.
  • Our Recommendation: Despite the initial affordability of the AlarmForce product, the equipment and service limitations keep us from recommending the AlarmForce service. Potential home security customers should look into other affordable options like Protect America and Frontpoint.

Most Helpful Reviews From AlarmForce Customers

  1. User Score
    0
    Jade
    September 4th, 2018 
    Had a break in happen in the first month I opened my new business. Undortanetly the thieves had smashes my door and gotten in. It being 3:00AM pst I was asleep. Alarm forces tried to contact me but as any person at 3:00AM I was asleep in the time spand from 3:00 until 3:30AM they had continued to try and contact me. But yet they did not contact the police in that time spand. As I was told they did not disbatch the police because only one alarm had gone off. In my first month of business I had a smashed door a product stolen and the theif got off Scott free because the police were not disbatched. I was very disappointed at this point and will no longer continue my services.Read More
  2. User Score
    0
    Craig
    June 16th, 2018 
    This company is impossible to get rid of. We tried to cancel our service 2.5 years ago when we moved out of our building. They said we had a year to run on our contract. So we told them okay we will pay for another year but cancel our service after that. We did not check our credit card as we have too many accounts to monitor them all. They continued to bill us for more than a year after our contract had been completed. When we canceled payment on our credit card they called to say we owed them for equipment even though we knew we had returned it. Nevertheless we agreed to pay nearly $300 for equipment to get them off our back. They then took the information off our cheque and started billing our bank account for monthly fees. We contacted the bank and had the payments charged back. Now they are calling us again saying we owe them for equipment. Do not deal with this company.Read More

113 AlarmForce Reviews

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  1. User Score
    0
    January 10th, 2019
    0 people found this review helpful!
    We signed on for video monitoring when it was alarm force. Because of the doorbell location near our inset door it is pretty well useless at night time. Because it reflects off of the gray brick beside the doorbell camera and it turns everything into complete blackness so you can’t see if someone’s trying to break into your car. When Bell took over The customer service and quality completely declined which we expected given our past experience as a bell mobility and a bell telephone previous customer. We have contacted a couple of times to try and get the new app working to no avail. they didn’t even communicate with us to tell us that there was a new app that they created specifically and that the alarm force app that we’ve been using for years that worked perfectly was no longer going to be useful. Since the new app we can’t control our garage door we get weird alarms going off at all times no one contacts us. We’ve made arrangements two Times now for someone to come out figure out why the garage door controls do not work and no one has shown up and nobody has called. And because we also have an outdoor camera and a doorbell camera we know they didn’t come when we weren’t here. Steer clear!
    Read More
  2. User Score
    0
    December 17th, 2018
    0 people found this review helpful!
    Understand your contract before you sign up. I just cancelled after many years of service. I was told I have to (1) Cancel by sending written notificatoin – no problem (2) Must return original equipment at MY COST! and (3) Must give a 60 day written notice for cancellation. The get paid an additional 60 days of every contract. This is WRONG!!!
    Read More
  3. User Score
    0
    December 17th, 2018
    0 people found this review helpful!
    Since Telus took over Alarmforce, it has been terrible. They upgraded the internet and now it does not work, the cameras are not clear nor functioning properly. We are concerned about lack of coverage from the inconsistency in the system working. You cannot call and have someone deal with it as they are two departments. One for internet and one for system. We had alarmforce for 4 years with not one issue and now it has been an ongoing weekly issue. I would not recommend and we are looking at changing services.
    Read More
  4. User Score
    0
    December 16th, 2018 Hartselle, AL
    0 people found this review helpful!
    Have had and used Alarm Force for over 3 years with excellent service, wonderful company and would have & Did highly recommend them BUT NOW BELL has bought them out !
    And now nothing works the same….spiel is that it is same employees, same system, etc, but why now after all this time of an excellent system , in just a few months am I having all these problems ?

    And even better, I am away and have to rely on my daughter checking house, telling me time and time again system is not working, only to have another seri e call and be told everything is now working fine…..

    To make matters even more user friendly, when you need service, you must make an appointment , probably will be a week from date of call, and……now , you must have someone go to house, and sit and wait for a 4 – 5 hour window and hope technician shows up, because often they just call it a day and go home…..then , you have to start process all over again.

    I DO NOT RECOMMEND YOU EVER USE THIS SYSTEM

    Read More
  5. User Score
    0
    December 7th, 2018
    2 people found this review helpful!
    Alarm went off when I was out of town.
    My mother (who was watching the house) disabled them. Once she called me I tried to call the company to see why it went off in the first place and I still can’t find a number that is working at this time of night.
    Read More
  6. User Score
    0
    November 6th, 2018
    3 people found this review helpful!
    With the recent switch over from Alarm force to Telus the customer service is the worst service I’ve ever seen. If you like waiting 60-90 minutes on the phone, and to deal with staff that doesn’t seem to understand their own products, this company is right for you. Stay away at all costs.
    Read More
  7. User Score
    0
    November 5th, 2018
    2 people found this review helpful!
    Bad service! Telus is still sending me bills for a service I do not use, this is terrible. I cannot reach them on the phone at all even after trying over and over again
    Read More
  8. User Score
    1
    October 30th, 2018
    1 people found this review helpful!
    Receiving false alarms in te middle of.the night and no one connects to us via the box. Tech support doesn’t know even which one is the panic button. We don’t know who to phone to check if our alarm is ok or not after having false alarm (We Did not trigger it and alarm force does not want to tell us what is happening). There is a third company involved to answer the alarms but how to find them if they don’t co tact us??? We are staying on a wait for oven 1 hour to talk to a customer service with Telus alarm forse???
    What if anything actually happened to us.
    We imagined that we buy some security but this is not the case. Just money grabber and zero accountabity on their end. As soon as our contract is over we are cancelling them!
    Do not reccomend them.
    In the first year of service we stayed without functioning alarm because they refused to believe that their box was faulty. It took them numerous times to come to our home to tell me it was all ok but it was not because half the doors were not getting detected by the main box. I gave up for some time than we approached them again. It is time waste on our end to deal with faulty equipment and appointments with them.
    We pay for no service!!!
    Read More
  9. User Score
    1
    September 25th, 2018
    4 people found this review helpful!
    Well my alarm went off (false alarm) and nobody called. I called them after 15 minutes, was rerouted tonsomewhere in the USA who could not identify me and could not help and didn’t sound particularly concerned. I’m done. Not the first time.
    Read More
  10. User Score
    0
    September 4th, 2018
    4 people found this review helpful!
    Had a break in happen in the first month I opened my new business. Undortanetly the thieves had smashes my door and gotten in. It being 3:00AM pst I was asleep. Alarm forces tried to contact me but as any person at 3:00AM I was asleep in the time spand from 3:00 until 3:30AM they had continued to try and contact me. But yet they did not contact the police in that time spand. As I was told they did not disbatch the police because only one alarm had gone off. In my first month of business I had a smashed door a product stolen and the theif got off Scott free because the police were not disbatched. I was very disappointed at this point and will no longer continue my services.
    Read More
  11. User Score
    0
    August 27th, 2018
    4 people found this review helpful!
    THIS IS SUCH A LIE. I m moving in with my elderly Mother and they told me I still have to pay for the alarm for the full three years from renewal even thought I don’t use it and have SOLD this house. HORRIBLE and deceptive company and when they talked me into it they told me I could cancel if I MOVED .LIARS and SNAKES!!!!
    Read More
  12. User Score
    0
    August 23rd, 2018
    2 people found this review helpful!
    I have never ever received customer service this bad in my life. The broken promises are relentless. The lies are consistent. DO NOT USE THIS COMPANY
    Read More
  13. User Score
    0
    August 21st, 2018
    3 people found this review helpful!
    Sad Service
    an hour on their phone , left 2 messages no replies
    you will not be able to cancel
    Read More
  14. User Score
    0
    August 10th, 2018
    5 people found this review helpful!
    I left a review an hour ago. I’m still on hold. 2 hours and counting. I’ve set off my home alarm twice and received no “two way” communication. Go to their website and click on live chat. Says no agents available. What a surprize. Telus…. complete idiots. Stick to looking after telephones. Leave the alarms to the pros.
    Read More
  15. User Score
    0
    August 10th, 2018
    5 people found this review helpful!
    Telus bought Alarm force in Western Canada. Surprize. No more customer service. As I type this I’ve been on hold for over an hour. I got bored so I set my alarm off. It cycled for a full 5 minutes. No 2 way voice communication, Nothing. Complete garbage.
    Read More
  16. User Score
    1
    August 3rd, 2018
    6 people found this review helpful!
    So Alarm Force sold to Telus. Okay, I have time left on my 2 year contract with Alarm Force so I am thinking Telus bought that contract, the provider is changing but should be okay. Wow, was I mistaken. They spent a full day installing their equipment which is based on Alarm.com. Nice stuff and works well.

    But then I get a bill for $273.95 for the install and the equipment. Why? Telus bought the contract, so why do I have to pay this. I have tried to reach them but forget getting through. The Telus contact us for escalation does not include the alarm division so a complete waste of time. Wait time on the phone is always “over 1 hour”.

    Oh, and by the way. The other day my wife mistakenly set the alarm. She gave them our secure word we provided and the person who responded could not find it. She ended up having to provide other verification like her name. So much for the security of this system.

    Still trying to reach them but I cannot recommend these guys. A while back Telus famously had a notice to consumers that they understood their service was not good and pledged to do better. Well Mr. E, hollow words.

    Read More
  17. User Score
    0
    July 25th, 2018
    4 people found this review helpful!
    I’ve been a client if alarmforce for 8 years.
    The first system was good for awhile then it continually stopped working I was told it was outdated equipment and they offered to come update it with their new cameras. I had a contract for 2 years and continued on for 5 more yrs with no contract till the old system stopped working
    When they came to update system they had me sign the form as usual at the end of service visit which was never explained as new contract or 3 yrs.
    After being a loyal customer they got me for another contract through trickery
    Dont sign with alarmforce
    There is no loyalty
    Read More
  18. User Score
    0
    July 18th, 2018
    3 people found this review helpful!
    Just took a look at my credit score and summary. I noticed this company went ahead and pulled a hard copy report from my credit agency which effected my credit score. I did not sign up with them I was simply inquiring about an alarm system. Beware!!
    Read More
  19. User Score
    0
    July 11th, 2018
    7 people found this review helpful!
    I was a customer of alarmforce for many years before Telus bought it out. It was a well run business that valued its clientele. After Telus took over that situation changed and the service went down hill. As a result, I would not recommend Alarmforce/Telus. I wish Telus had stuck to phone and internet services and left Alarmforce alone. It’s a shame.
    Read More
  20. User Score
    0
    June 25th, 2018
    4 people found this review helpful!
    Unable to relocate the service, really hard to cancel the service, bad customer service.
    Read More
  21. User Score
    0
    June 16th, 2018
    6 people found this review helpful!
    This company is impossible to get rid of. We tried to cancel our service 2.5 years ago when we moved out of our building. They said we had a year to run on our contract. So we told them okay we will pay for another year but cancel our service after that. We did not check our credit card as we have too many accounts to monitor them all. They continued to bill us for more than a year after our contract had been completed. When we canceled payment on our credit card they called to say we owed them for equipment even though we knew we had returned it. Nevertheless we agreed to pay nearly $300 for equipment to get them off our back. They then took the information off our cheque and started billing our bank account for monthly fees. We contacted the bank and had the payments charged back. Now they are calling us again saying we owe them for equipment. Do not deal with this company.
    Read More
  22. User Score
    0
    June 2nd, 2018 Santa Clara, CA
    4 people found this review helpful!
    My contract is up with Alarmforce next week and they sent me an email “reminding” me of the contract. Concerning the 60 notice, I don’t see how anyone can charge after a contract is satisfied. Anyway, I’m more upset with the customer service. Here is part of an email that I recently sent.

    “I want to add that I have been very dissatisfied with your service since I moved to a new address 1 ½ years ago. I have not been able to use your app since I have moved. Your tech set up the system in the new house and the app did not work. I called your customer service and was asked to perform several checks, which did not help. I was then told that someone would call to set up an appointment for someone to come out. After several days, I called back and was told that someone tried to contact me and could not, so, you cancelled the request. I do not answer calls when I don’t recognize the number, and, no one left a message. I was again told that someone would contact me, and, a year and a half later, I still can’t use the app. Now, last weekend we were headed out of town with the system on “away” and received a call that the motion detector was activated. We were close enough to return and checked on the house. We found no issues and left. We received another call about the motion detector and decided to mute it for 72 hours. We were told that a request for service would be initiated. On Monday, we left for work and put the system on “away”. Again, I received a call concerning the motion detector and the girl on the phone said that she would put in a request for service. I stated that there should already be a request; she said it did not show one. She said that it did show that I called, but, no request for service. So, for a week now, we cannot set the alarm when we leave the house.

    I will never use your service again, and, I will tell everyone that I know to tell everyone that they know, to never use your service.”

    I hope this helps someone to make the right decision, and stay away from Alarmforce/ Select Security

    Read More
  23. User Score
    0
    May 17th, 2018
    3 people found this review helpful!
    Very negative experience. We had a break in but the camera didn’t record. The previous month we had used our 1000 motion captures. At the beginning of the next month the security system did not reset and when a break in happened the front camera did not record the thieves.

    The camera did not record one action the whole month and upon phoning in I was told that customers are required to call in or somehow manually reset the system after they achieve their allotment. This is impractical and not at all intuitive.

    Read More
  24. User Score
    0
    May 16th, 2018
    4 people found this review helpful!
    Alarm force is by far the worst alarm company anyone can have when you actually have an emergency. The sad part is I had referred them a lot of business. I received a call at 1am one morning when I was out of town. They told me my alarm was triggered. I asked if I was being robbed, they said no the fire men are in your house. I asked if my house was on fire, they said “I dunno! Call 9-1-1!” I pay for cameras, and also the guard. I asked if they dispatched the guards, they didn’t. I asked them too and tonupdate me. They never did. I asked to speak to a manager, they said none was on. I drive home 3hrs at 2am in a complete panic. Thank God the fire damage was minimal but I’m still traumatized by this horrible service. I’ve been trying for three days to cancel my service and they either keep you on hold so long then THEY disconnect you, or they keep transferring you to different departments! But if you select sales they answer right away but refuse to let you cancel. I will also be reporting this to the better business bureau to was so bad.
    Read More
  25. User Score
    0
    May 15th, 2018
    3 people found this review helpful!
    Ever since BCE has taken over Alarmforce I’ve noticed a decline in service and an increase in wait times.. “Classic Bell” now they want to charge me $75 for a service call when it used to be $50 dollars. People at Alarmforce use to care about the customers but now it seems like it’s all about the money and the customer second.
    Read More
  26. User Score
    0
    May 1st, 2018
    7 people found this review helpful!
    I had alarmforce at my old home, when I sold the home I notified alarm force of the move and the date I would be there. They made appointment for me that would have them there 1 week later after I took possession of the new home. On the day they were supposed to show, they called me and said that they would have to reschedule due to overbooking appointments. Alarm force said they would call me back to reschedule, a month went by and I never heard from anyone. I then called them back and I was told the representative for that department will have to call me back. At this point I had gotten used to not having an alarm and before I knew it another 2 months had passed. I then called them back and said that I want to cancel the contract as Alarmforce was not fulfilling their end of the agreement and providing me monitoring service, they had no problem still taking money from my account during this whole time. I asked what am I paying for and what are they were monitoring if my is not even hooked up. This company is just like any other with contracts, they hide behind them and only have it work in there favour. To this day nobody on my block has alarm force and I am going to keep sharing this story so that more people out there stop using them or avoid signing up with them.
    Such a horrible company!
    Read More
  27. User Score
    0
    April 26th, 2018
    5 people found this review helpful!
    Appalling customer service. Had a technician cancel 1 hour prior to installation when they require 24 hours from us to cancel. I have been waiting a week and have yet to receive any contact to reschedule the installation for my third account with AlarmForce.
    I will be seeking out another company
    Read More
  28. User Score
    0
    April 15th, 2018
    5 people found this review helpful!
    Worst technical support team, including the very rude supervisor I’ve ever experienced. My security code was changed from the word I set up in August 2017 to an 8 digit password I never set up n’or was I informed or contacted about. First the tech support rep, very hard to talk to and unreceptive to all my concerns, had a hard time discerning what the problem was. Then couldn’t tell me how or when my security code got changed as there was no “record of it”. This back and forth too way too long. He offered to have a supervisor call me back. The supervisor called me back but was rude and deflective right at the start. I asked him how my security code could get changed without me knowing. All he kept saying was there was no record of that code. No effort to to look in to why or how. No apology for this. Just kept giving the same answer. I kept having to explain my concern, he then got even spicier, raised his voice. Wouldn’t look in to the problem. Completely unreal. I told him this is the worst tech support I’ve ever gotten and have no interest in paying your company anymore. He facetiously said “ok”.
    The previous rep I spoke to said there was an update in there system a few months ago and something could’ve happened with that. However when he further looked in to it, changed his stance on that and said I never had that code.
    Very messed up and very weird.
    I will be cancelling my services with them.
    Read More
  29. User Score
    0
    March 11th, 2018
    3 people found this review helpful!
    All I can say is to avoid this company at all costs. One word describes them; dishonest. They simply do not understand the impact of long-term client engagement and satisfaction. When I first joined them, they told me that if I were to ever relocation to a city where their service is not available, I would be let out of my contract. I ended up moving from Calgary to Houston, and they decided I should stay on the hook for 2.5 years (which I did to avoid hurting my credit score). During my back and forth with them, I confronted them that they didn’t have a list of cities where they operate on their website and if I had know they can’t operate in a city where i could relocation, i would have reconsidered the service. Guess what? they disappeared on me for a week, then came back and updated their website and told me all the info is their. my fight with them was literraly the trigger to update their website.

    Cherry on top? after three years of paying for a service, i wasn’t using, i found out that the tenant who was in my house had accidentally packed the equipment with them when they left and I was not able to get it back. fair enough, my bad, i am responsible for this. But get this; after paying over a $1000 for this service, Alarm force charged my credit card another $367 for the equipment which was ancient technology and can be bought off Amazon for under $50. So this add pricing gouging to their resume.

    BCE made a bad move purchasing these guys. Simply toxic approach to customer management. I hope this review makes it out for people to learn about Alarm Force’s lack of customer appreciation.

    Read More
  30. User Score
    0
    February 3rd, 2018
    3 people found this review helpful!
    Had an alarm force appointment all set up was happy to have an alarm system in our home. The technician canceled on us I waited and waited with nobody coming I called the AlarmForce number to see what was going on and the team member had all my information wrong and said they called and left messages I received no message at all they didn’t have the right phone number and they were very pushy to make another appointment on days that weren’t good for me I kept telling him those days won’t work for us he was still pushy about it. I think if they made the mistake and canceled on us they should have apologized and rebooked for a day that worked for us cause of the inconvenience on their behalf. I don’t think that’s acceptable
    Read More
  31. User Score
    9
    January 7th, 2018
    1 people found this review helpful!
    Any time i have had to phone customer service i found them to be very helpful.Did not have to wait long.
    Read More
  32. User Score
    0
    December 17th, 2017 Zanesville, OH
    3 people found this review helpful!
    We have been with them for two years and I cannot wait for my contract to be over. 2 weeks after signing we started having issue we was told we have service. They want to up grade us for more money after 2 years we was told our System was old and that’s are issue.They want to charge us every time somthing goes wrong! We have to wait weeks to even get someone out here. Bottom line is our house is not Protected I waited seven minutes for someone to come on the intercom because the connection so bad!!! Then he asked me to Repeat myself several times and this amount of time my house could’ve been robbed and left the time the police would’ve been called this is a on going issue with them! Customer service is horrible Even the supervisor seem an educated about their system. Would not Recommend this company
    Read More
  33. User Score
    0
    October 6th, 2017
    3 people found this review helpful!
    HORRIBLE customer service!! I tried to cancel and as soon as I mentioned cancellation, the customer service rep put me on hold and then the call abruptly ended. It took me 3 HOURS to cancel the service. I had called a month prior and they told me to call back in a month–they gave me an exact date to call back–so when I called back they told me my contract was “way over” but I would be charged for the rest of the month. When I told the rep this–Gina M.–said there was no documentation that I spoke with someone. Also, shoddy equipment. I should have stayed with ADT. Don’t wasted your time or money.
    Read More
  34. User Score
    0
    October 5th, 2017
    7 people found this review helpful!
    ALARMFORCE FRAUD
    DON’T USE ALARMFORCE
    SAVE YOUR MONEY AND TIME

    I’ve been a customer of Alarmforce for 7 yrs now,
    My first alarm system with Alarmforce seemed to always stop working at times which is very frustrating so Alarmforce suggested I upgrade to their new system which I did at extra cost to me and it’s been a nightmare ever since, this system is worse then the last one and continues to stop working, my repeated attempts to have Alarmforce come and remove their faulty system is fruitless as supposedly when I upgraded at their suggestion it automatically put me back in a contract for 3 yrs , this was not mentioned when they offered to upgrade to fix the problem so know I’m stuck with a faulty alarm and a contract. I had the technician out 2 days ago to fix a camera, I had to wait 2 and a half weeks for an appointment, the technician fixed the one camera again and now the other camera is not working at all again.
    I did this in plenty of time as I was going away for vacation for 3 weeks and wanted to make sure it was all working while I am away.
    Now I have no security while I’m away. Great job alarmforce.
    When I needed the alarm to work last month when I was alone with the kids and there was an intruder on my property the cameras again were down so the police had no evidence that he was on my property.
    I just want you to come and get the alarm and be done with it.
    I don’t need the extra frustration, I got the alarm in 2010 for protection as I’m a single parent and on a budget and now I’m still paying for it and it doesn’t work properly.
    UPDATE
    Well Alarmforce came to fix my front camera and after it was installed ithe trchnician showed me the camera pic and it was all shaded and dark with a purple lens over it, the technician said the purple picture it was showing would go away in half an hour or so after it adjusted to the light which of course it didn’t, they came out again and changed the camera twice again before it worked properly, they informed me as I was concerned that when the doorbell was rung it no longer ringed to my phone so I could talk to the person at my door,that option was no longer available and now it would send a notification to my phone but it takes 2. 1/2 minutes before I get the alert and by then the person has left as their was no answer. I called into the office about this and they told me they would correct it remotely, they sure did as now when there is motion at any of the cameras it sends me 12 notifications for each motion which kills my phone battery in a very short time. I called Alarmforce again today to try to fix this problem and was told the new cameras has some defects that they are working on and hope to fix it soon.
    Please don’t get caught up in the conversation with them that they would come out and replace the faulty equipment with up to date ones then they don’t tell you they just got you with another 3 year contract.
    After being with this company as a client for 7 years and many days off of work to stay home and wait for repeated repairs they offer to cancel if I pay them 1236.00 plus tax??
    I am taking this to the CRTC and Consumer Protection offices and also have a few newspaper contacts doing a story on the Alarmforce Reviews and how they are not a good choice as an alarm company, The thousands of reviews say it all, there are no happy customers at this company. There are many bad reviews by clients that have no contract and sent the equipment back to Alarmforce only to be told it was never received then they were charged outrages fees for the equipment they sent back.
    This is how they treat their customers at Alarmforce.

    Read More
  35. User Score
    0
    September 19th, 2017
    2 people found this review helpful!
    The ALARM FORCE is a hoax as they won’t tell you any details if the alarm goes off, due to legal liability. Mine went off the other day and they have dispatched the guards without telling me additional information (i.e.: procedures, the guards time of arrival, etc.). I’ve arrived home, checked the perimeter and the guards were not there. What a terrible service. They have told me that if I cancel they will charge me the remainder of the contract. Thoughts on cancellation?
    Read More
  36. User Score
    10
    September 8th, 2017
    3 people found this review helpful!
    We have been with this company for probably 17 years….we have yet to find fault with anything including customer service…why would anyone not be with Alarm Force!!!
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  37. User Score
    0
    August 23rd, 2017
    4 people found this review helpful!
    SAVE YOURSELF! DO NOT DEAL WITH ALARMFORCE. They are dishonest, greedy and unreliable.
    Read More
  38. User Score
    1
    August 17th, 2017
    3 people found this review helpful!
    They are great at getting the equipment installed and making sure you sign the contract and pretty much no where to be found until you need to resign a contract or complain.
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  39. User Score
    0
    August 8th, 2017
    3 people found this review helpful!
    First entering the contract all went well, then the slow billing statements. If I made payments in advance I had to call them because the payments never posted. Called well in advance to advise we would like to cancel upon completion of two year contract and still received a bill 5 months later for each month. Their reason because you must call them to cancel. Then received another bill for the equipment not being returned when I contested and filed a complaint with the BBB then they sent a UPS paid parcel envelope for their equipment. That was returned and I would recommend this company ever to anyone.
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  40. User Score
    0
    August 1st, 2017
    5 people found this review helpful!
    Worst customer service ever I have experienced. Have contract with them for three years and made only one appointment within the three years for battery replacement. However the technician didn’t turn up. Wasted my whole day for work.
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  41. User Score
    0
    July 24th, 2017 Benson, NC
    4 people found this review helpful!
    i had a contract with this company for 5 years. the first 3 years was OK. After that the system started to fail, fals Alarms the camera not working, when disarmed it armed it self after a minute. Even last year I wanted to cancel services and they told me that I`m to late to do so and my contract extended automatically for another year. So today I called Alarm force again to cancel service and found out, that Alarm force isn`t alarm force anymore and is now called Select Security. Still. They really don`t make it easy to cancel. But the new provider told me, that Alarm force last year could have cancel services because I just had a month to month service. Not happy at all with this company. Terrible service, unreliable and absolutely not to recommend. Buy your own equipment and your better off. Thats what I did.
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  42. User Score
    5
    July 6th, 2017 Saint Petersburg, FL
    4 people found this review helpful!
    I use this now but am moving to another state and hope that I can cancel my contract without a lot of hassell. I would not use them again because of their equipment always needing new batteries. I have had to replace batteries at least three or more times a year and that’s to much and to expensive for their batteries and not to mention the fact that I am insecure about the real coverage that I am getting from them. so I would not use them again.
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  43. User Score
    1
    July 3rd, 2017
    5 people found this review helpful!
    Unreliable and faulty equipment. What I save in monthly fees ends up costing me in missed work for tech support visits.
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  44. User Score
    1
    June 27th, 2017 New York, NY
    3 people found this review helpful!
    Alarmforce are always available when you call, but they don’t show up for appointments and don’t call to advise you they won’t be there. We scheduled an appointment on May 2nd for our move on June 23rd. Today is June 27th and they still haven’t provided us with a new install date. I can’t recommend their service.
    Read More
  45. User Score
    0
    June 19th, 2017
    6 people found this review helpful!
    Terrible Company to deal with. When I moved I left the system and the new home owner was to take it over. Alarm Force has been nothing but difficult. They told us on the phone to leave the system and it would be changed to the new name. Now they have put me in the Canada Collections for over $1,000.00 and insist I took the equipment from the house. I did not. The new owner has called them on many occasions & been told it was all good, the equipment was all there, yet again today we are both fighting it out again with Alarm Force. I DO NOT RECOMMEND THUS COMPANY AT ALL! EVER! This is the worst way to begin retirement.
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  46. User Score
    0
    June 12th, 2017
    5 people found this review helpful!
    Contracted them for 3yrs. Paid in full. Have all statements, cancelled checks, cancellation confirmation. They send my account to collections for $300. Poor record keeping on there part. I provided all proof to collections and they ignore my documents and ruin credit anyways. With continued harrassment over a fraudulent $300, that isnt owed. Stay away from Alarm Force, they will ruin your credit even if you fulfill your contract.
    Read More
  47. User Score
    3
    June 2nd, 2017
    5 people found this review helpful!
    Alarm force took an hour to send a security guard. When I called customer service, they started in with ‘there’s no guaranteed response time’, ‘it’s not our fault; we contact another security company to come to the property. When I said the guard took an hour, they didn’t stop making excuses. They said it seems long, but offered no apology. They didn’t even offer to call the security company to find out why they were so late and whether they would do better in the future. The bottom line is they have no idea what security is. They figure they can show up, whenever, like tourists, and witness whatever happened. The worst thing is they don’t even contact the police until AFTER the security guard arrives. So there is no security. Three year contract… Now I get it!
    Read More
  48. User Score
    2
    May 24th, 2017
    5 people found this review helpful!
    Well I got alarm force installed and they told me they will upgrade my cameras in 3 months I agreed guess what a year down the road they want me to commit for extra 3 years and pay 400 up top to get the promised service what ever they committed they don’t deliver on it. So don’t get this service. Alas force sucks.
    Read More
  49. User Score
    0
    April 24th, 2017
    6 people found this review helpful!
    Cancellation requires you pay all the unused monthly fees for the balance of your 36 month contract.
    Read More
  50. User Score
    0
    April 20th, 2017
    6 people found this review helpful!
    How can you have “Security” for your home when you have a bunch of crooks working for this company. I am extremely disappointed in the service; the customer care and above all the cancellation process. My agreement had ended in 2010 so a year later I decided the service was no good due to replacing batteries (for which I had to pay for) due to malfunction with the system which resulted in the city Police coming to my condo on 2 occasions (I was told that if they would respond to another call from this Alarm service, that I would be charged) hence why I wanted to cancel. I called to cancel and wrote a detailed email, which I kept (in fact kept all written correspondance – suggest you do the same if you are cancelling your service) I was told by AlarmForce customer care (haha another joke) that I need to send the equipment back , agent said she’ll send box – I never got it, followed up by email and never got a response, called and was told someone would call yet they never did, wrote again and spoke to bank to stop monthly charge, bank couldn’t indicating dispute needs to be settled between client and supplier. Tried again then emergencies within family arose along with other things still throughout all this time since 2012 to March 2017 AlarmForce kept taking the money. System has been unplugged since 2012 and only now have reached o ut indicating their records show I have requested a cancellation. There is more but I don’t want to write out a novel here. This is the worst company I have ever dealt with
    Read More

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Our Score
6.5
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Monthly price
$29.99-$54.99

Up-Front Costs

Activation, Install & Equipment
Fees May Vary

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
None

Cancellation Policy

Can you cancel contract?
$0

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
113

Overall Score

Based on ranking criteria
6.5 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10