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#25
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AlarmForce

This Canadian-based home security system is no longer available. Now serviced by TELUS, AAA Secure, NextGen Home Security, Bell Smart Home, or Select Security.

Our Score
6.4
User Score
1.5
Our Score
6.4
User Score
1.5
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Varies

Install & Equipment Fee

Varies

Contract Length

Varies

Cancellation Policy

Varies

System Relocation Fee

Varies

Number of Reviews

124

This Review is maintained by Chase Sagum

Review Last Updated: June 20, 2019

AlarmForce was a Canadian-based home security company acquired by Bell Canada in 2017. Since then, it appears that they exist under different names throughout Canada and the United States. To find a home security system still in operation, see our top companies.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#25
Alarm-Force-logo

1.5
Varies
Varies

They provide home automation, home security, and alarms for individuals and businesses. The company’s equipment. Equipment from the company is provided by Alarm.com

Pros

LifeTime Warranty on Equipment

*This information applied to AlarmForce before they were acquired in 2017

AlarmForce also offers a free lifetime equipment warranty in the event that one of your home security devices malfunctions unexpectedly. In addition to the latest home security devices, AlarmForce also provides home automation options and backup cellular monitoring, so that no matter where you go you’ll be able to control important devices like locks, cameras, and more.

While its equipment is high-quality, customers may be disappointed to find that less standard equipment is offered with AlarmForce’s $29.99-a-month monitoring. Each home security package from AlarmForce comes standard with two door/window contacts. Homeowners with more than one window and one door to cover must pay for additional contacts.

Cons

Negative AlarmForce Reviews

Most of the negative reviews for AlarmForce left on Best Home Security Companys in the last year address the changes in ownership. Overall, people are not happy with their new alarm company, no matter which one they got stuck with. The most popular complaint is that customer service is either poor or nonexistent with these new companies. Other common complaints include:

  • Having a contract with a company they did not sign up with, and needing to send in written confirmation of their cancellation.
  • Alarm system malfunctions (especially when getting ahold of the right customer service people can be difficult).
  • Difficulty with home security app, or alarm app not working.

Review of AlarmForce from 2019, describing what happened when Bell took over their home security contract. Read more reviews of AlarmForce below.

AlarmForce Review from 2019 on BestHomeSecurityCompanys.com

Appears to No Longer Exist

As of 2017, AlarmForce became a subsidiary of Bell Canada Enterprises, BCE. From 1988 to 2004, this company serviced Canada only. When they were acquired, BCE siphoned off customers in Western Canada to Telus. Customers in Eastern Canada now have their home security systems monitored by various BCE companies. The following is a list of Canadian provinces and which companies now service former AlarmForce customers

Available Only to Canada until 2004

  • Alberta: acquired by TELUS in this region
  • British Columbia: acquired by TELUS in this region
  • Saskatchewan: acquired by TELUS in this region
  • Manitoba: Under the BCE company, AAA Secure
  • New Brunswick: Under the BCE company, NextGen Home Security
  • Newfoundland and Labrador: Under the BCE company, NextGen Home Security
  • Nova Scotia: Under the BCE company, NextGen Home Security
  • Prince Edward Island: Under the BCE company, NextGen Home Security
  • Ontario: Under the BCE company, Bell Smart Home or Bell Security and Automation
  • Quebec: Under the BCE company, Bell Smart Home or Bell Security and Automation

In 2004, AlarmForce expanded its reach into the U.S. in the following states: North Carolina, Ohio, Georgia, Minnesota, Florida. In 2017, they sold their contracts with U.S. customers to Select Security. This company has an average consumer rating of 0.4 out of 10 on Best Home Security Companys.

Our Recommendation

Since 2019, every review of AlarmForce on our site has been negative. Most of these are customers touching on their dissatisfaction with whatever company AlarForce and Bell Canada Enterprises sold their contracts to. We do not recommend working with AlarmForce at this time. If you are in the United States, we recommend checking out Protect America. If you are in Canada, we recommend seeing if Frontpoint is in your province.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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124 AlarmForce Reviews

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  1. User Score
    0
    July 2nd, 2019
    0 people found this review helpful!
    I used to like AlarmForce and have been with them for nearly ten years, but since Bell bought them out, I am getting more and more fed up with them. Every time I call in, I wait on average for more than 20 minutes to speak to anyone. I don’t want to email you. I don’t want to leave a message. I want to speak to a live person.

    They used to change all the batteries for free for you once every few years, since I am renting a fair bit of their equipment, but now, they want to charge a $99 service call or I can pay $5 and have a single battery sent to me. Good service guys! I can buy the same stupid battery on Amazon for about $0.50 or less. Given that they buy them in bulk, they probably pay perhaps $0.10 per battery. Nice profit margin.

    I really detest Bell and I have refused to use them for anything in more than a decade for exactly this kind of money grubbing nonsense.

    The glass break sensor activated a few months ago and they actually did call me, but it turned out to be a low battery. Stupid thing does not give you a battery low warning like their other sensors, it just triggers an alarm. I had to ask them if any other motion sensors had tripped or just the one in the upstairs bedroom. I actually had to tell them what happened because I have had the very same thing happen to me before and I did not believe I had been broken in.

    The final tipping point will be when some of the equipment wears out that I am renting and then tell me that they no longer have replacement equipment for it and I will have to buy a new system or enter into a long term lease or some nonsense. A tech who was out here not that long ago actually did tell me that they were getting rid of these older systems and of course they want you to shell out a ton of money for the new and magical system

    This is not the cheapest option around, but if they are not going to provide decent service, then at some point I am going to give them the heave ho for good. I wouldn’t recommend them to anyone.

    DO NOT DEAL WITH THEM!!!!

    Read More
  2. User Score
    1
    July 1st, 2019
    0 people found this review helpful!
    Was instructed to deal with one “customer service agent” and “case manager” when she realized there was a “credit” that was to be processed and issued, simply passed the buck to a different person? “I think you better take it up with this department”?

    Alarm components hugely unreliable! Fails to open front door just when you need the feature and all the while your 80 year old father stands outside in the cold.

    Front camera goes off constantly when windy at the lowest automation setting, but misses the UPS delivery and following package theft?

    Kind of cool to see yourself coming and going at first, but has left me wondering why the control panel that is in the master bedroom comes on, only when I enter the room and start making any noise? Whether their eavesdropping or not, is just creepy feature! The equipment is bad, and the support is worse!

    Highly not recommended!

    Read More
  3. User Score
    9
    June 27th, 2019
    1 people found this review helpful!
    I have set off my alarm twice now in 2 days and I must admit they have come on and asked if I was okay.. So they are responding quite quickly.. So I dont know why others are having problems…
    Read More
  4. User Score
    0
    June 25th, 2019
    0 people found this review helpful!
    I have had Alarm Force (Now Bell Smart Home) since 2016, unwillingly. My ex-boyfriend signed up for the account because we suspected I had a stalker. In the end, it turned out HE was the stalker the entire time, so this entire mess has just been the icing on the cake of this insane abusive relationship I have been trying to forget about.

    Unbeknownst to me- he used my credit card to do so. He ordered the $62.00/month option, which included 2 outdoor cameras, a system connected fire alarm, and an extra keypad along with the home base. In the end, it turned out HE was the stalker the entire time, so this entire mess has just been the icing on the cake of this insane abusive relationship I have been trying to put in the past.

    To start with, it has been over 2 years since this was set up, and I have NEVER had the cameras I am paying for installed. I have tried twice; the first time my internet was not strong enough to support them, and then when I switched to a new internet provider, trying to get someone to come in to get the cameras set up was difficult. When I finally made an appt., the installer called in sick. I never heard from them again.

    I have NEVER used this service, and have not even turned on the alarm since it was set up. I cannot even access any online option or app, as, no matter how many times I have called and requested, it is set up under my Ex’s email account, and I cannot access anything, despite them telling me I can access it through my email. The first time I accidentally burnt something on the stove- the alarm was going off and the operator was yelling at my through the base for my password. I HAD never set this up as my Ex had done everything, so I had no password to tell her. I had to actually wait for them to send me a letter in the mail to be able to give them that code over the phone to be able to set up a password for myself.

    I have recently started to call to complain and try to get my money back, or come to some sort of resolution because it is absolutely ridiculous that I am paying so much money for something I don’t even possess or use, nor can I access anything online.
    I called on April 7th, and unfortunately I didn’t write down the name and extension of who I was talking to, but she assured me they would give me 2 months free, and bump me down to $39.99/month. (Still not even CLOSE to being fair for NOT EVEN HAVING the service I have been paying for for over 2 years). A few weeks go by, and I again, get charged the same fee of $62.00. I call them back once more on May 3rd. and speak to Olivia, ext. 171. She says there is NO NOTE about the 2 free months(??????), but there is a note about the new monthly fee change. She assures me she’ll call me back in a day or two when her manager is back in. I HAVE NEVER RECEIVED a call back. And the next month, my charge comes through again- $62.00.

    ABSOLUTELY NOTHING WAS DONE TO CHANGE ANYTHING. THIS COMPANY IS HAPPILY TAKING MONEY FROM ITS CUSTOMERS WITHOUT IMPLEMENTING ANYTHING DISCUSSED THROUGH CUSTOMER SERVICE CALLS. IT IS TAKING ADVANTAGE USING THESE INSANE CONTRACTS THEY OFFER, WHICH IN MY OPINION SHOULD NOT BE LEGAL.

    Why must I be roped into having this unnecessary Alarm system for THREE YEARS????? What gives them the right to such a contract? It’s unbelievable. I would have to pay out the entire contract AND a fee to get out of it early. And from what I see in fellow reviews- that usually doesn’t stop them from continuing to take payments. DO NOT USE THIS COMPANY!!!!!!

    Read More
  5. User Score
    0
    May 24th, 2019
    0 people found this review helpful!
    Very poor service I’ve been without a working system since the beginning of March now end of May
    Read More
  6. User Score
    0
    May 10th, 2019
    0 people found this review helpful!
    Have booked 3 appointments and nobody shows up. Really bad customer service.
    Read More
  7. User Score
    0
    April 27th, 2019
    0 people found this review helpful!
    Did not respond to alarm, then hung up on me when I requested a refund.
    Read More
  8. User Score
    0
    April 23rd, 2019
    1 people found this review helpful!
    Since BELL took over from Alarm Force our monitoring system is pretty useless. We have set off the alarm twice and it either takes the ‘Monitors’ minutes to contact you…if they do all all. Thank god there was no serious issue where we needed help (The whole reason for the alarm system and monitoring !!)
    The so-called ‘Monitors’ sound bored and uninterested in why the alarm was set……We left BELL many years ago due to bad service and now we have to put up with this change from Alarm Force to BELL……One more month and we are dropping BELL once again. Hate this company for so many reasons!!!!!!

    Alarm Force was the best…always on their toes and called through as the alarm was going off….Great staff who sounded genuinely concerned!

    BELL CANADA SUCKS!!!!!
    .

    Read More
  9. User Score
    0
    February 13th, 2019
    1 people found this review helpful!
    We moved into our new house back in 2009, had Alarm force install our security system as we had heard good things and constantly heard their Ad’s on the radio.
    For the first few yrs it seemed like a good fit. We had tripped the alarm a few times ourselves and every time a dispatch operator would come on over the two-way speaker/mic. The technology was very basic, and now being more educated on alarm security – the service was garbage. Recently before we cancelled and Telus took over the monitoring service; my husband tripped the alarm. This time there was no dispatch operator, no call. Nothing. So what I am lead to believe is that we have paid for the past 8-12 months and that money could have just been thrown down the toilet as they were in fact not monitoring our property AT ALL. I’m sure glad Telus with them being part of the telcom monopoly really has the integrity not scam their customers. 1/10 or better yet 0/10.
    Read More
  10. User Score
    0
    January 27th, 2019 Durham, NC
    3 people found this review helpful!
    Awful equipment! The system malfunctioned for most of the duration of my contract. As soon as they “fixed” what was wrong, I would get random false alarms shortly after. They refused to let me out of my contract even though they weren’t providing adequate service. If I had the time, I would’ve taken them to court, as I’m sure this was a breach. I just turned off the system and basically paid them for nothing until my contract was up. Complete crooks. When my contract was up, I switched over to CPI and can’t be happier.
    Read More
  11. User Score
    0
    January 19th, 2019
    3 people found this review helpful!
    Absolutely criminal company! Signed up for alarm force after I was robbed and assulted at work. I was suffering from ptsd and they got me to sign up for 3 years. After the first year and a half we moved and didn’t want to have the system at the new place. They told us we still had 1.5 years left on the contract so we’d have to pay cancellation penalty of about $300 and return equipment so that is what we decided to do. After we paid and sent equipment back, I never heard from them for over 3 years. Then I get a phone call from a creditor saying I owed the $300 still. I explained that I paid it and could prove that with my credit card statements. I never heard from them again. Went to go for a mortgage almost 5 years later, and have a claim on my credit from a collection company for now $400, citing unpaid fees to alarm force. I don’t even know how this company gets away with legally ripping people off. Stay away from this company and if you are with them, keep every record for every dime you give them. And get everything in writing.
    Read More
  12. User Score
    0
    January 10th, 2019
    6 people found this review helpful!
    We signed on for video monitoring when it was alarm force. Because of the doorbell location near our inset door it is pretty well useless at night time. Because it reflects off of the gray brick beside the doorbell camera and it turns everything into complete blackness so you can’t see if someone’s trying to break into your car. When Bell took over The customer service and quality completely declined which we expected given our past experience as a bell mobility and a bell telephone previous customer. We have contacted a couple of times to try and get the new app working to no avail. they didn’t even communicate with us to tell us that there was a new app that they created specifically and that the alarm force app that we’ve been using for years that worked perfectly was no longer going to be useful. Since the new app we can’t control our garage door we get weird alarms going off at all times no one contacts us. We’ve made arrangements two Times now for someone to come out figure out why the garage door controls do not work and no one has shown up and nobody has called. And because we also have an outdoor camera and a doorbell camera we know they didn’t come when we weren’t here. Steer clear!
    Read More
  13. User Score
    0
    December 17th, 2018
    3 people found this review helpful!
    Understand your contract before you sign up. I just cancelled after many years of service. I was told I have to (1) Cancel by sending written notificatoin – no problem (2) Must return original equipment at MY COST! and (3) Must give a 60 day written notice for cancellation. The get paid an additional 60 days of every contract. This is WRONG!!!
    Read More
  14. User Score
    0
    December 17th, 2018
    4 people found this review helpful!
    Since Telus took over Alarmforce, it has been terrible. They upgraded the internet and now it does not work, the cameras are not clear nor functioning properly. We are concerned about lack of coverage from the inconsistency in the system working. You cannot call and have someone deal with it as they are two departments. One for internet and one for system. We had alarmforce for 4 years with not one issue and now it has been an ongoing weekly issue. I would not recommend and we are looking at changing services.
    Read More
  15. User Score
    0
    December 16th, 2018 Hartselle, AL
    1 people found this review helpful!
    Have had and used Alarm Force for over 3 years with excellent service, wonderful company and would have & Did highly recommend them BUT NOW BELL has bought them out !
    And now nothing works the same….spiel is that it is same employees, same system, etc, but why now after all this time of an excellent system , in just a few months am I having all these problems ?

    And even better, I am away and have to rely on my daughter checking house, telling me time and time again system is not working, only to have another seri e call and be told everything is now working fine…..

    To make matters even more user friendly, when you need service, you must make an appointment , probably will be a week from date of call, and……now , you must have someone go to house, and sit and wait for a 4 – 5 hour window and hope technician shows up, because often they just call it a day and go home…..then , you have to start process all over again.

    I DO NOT RECOMMEND YOU EVER USE THIS SYSTEM

    Read More
  16. User Score
    0
    December 7th, 2018
    3 people found this review helpful!
    Alarm went off when I was out of town.
    My mother (who was watching the house) disabled them. Once she called me I tried to call the company to see why it went off in the first place and I still can’t find a number that is working at this time of night.
    Read More
  17. User Score
    0
    November 6th, 2018
    4 people found this review helpful!
    With the recent switch over from Alarm force to Telus the customer service is the worst service I’ve ever seen. If you like waiting 60-90 minutes on the phone, and to deal with staff that doesn’t seem to understand their own products, this company is right for you. Stay away at all costs.
    Read More
  18. User Score
    0
    November 5th, 2018
    4 people found this review helpful!
    Bad service! Telus is still sending me bills for a service I do not use, this is terrible. I cannot reach them on the phone at all even after trying over and over again
    Read More
  19. User Score
    1
    October 30th, 2018
    3 people found this review helpful!
    Receiving false alarms in te middle of.the night and no one connects to us via the box. Tech support doesn’t know even which one is the panic button. We don’t know who to phone to check if our alarm is ok or not after having false alarm (We Did not trigger it and alarm force does not want to tell us what is happening). There is a third company involved to answer the alarms but how to find them if they don’t co tact us??? We are staying on a wait for oven 1 hour to talk to a customer service with Telus alarm forse???
    What if anything actually happened to us.
    We imagined that we buy some security but this is not the case. Just money grabber and zero accountabity on their end. As soon as our contract is over we are cancelling them!
    Do not reccomend them.
    In the first year of service we stayed without functioning alarm because they refused to believe that their box was faulty. It took them numerous times to come to our home to tell me it was all ok but it was not because half the doors were not getting detected by the main box. I gave up for some time than we approached them again. It is time waste on our end to deal with faulty equipment and appointments with them.
    We pay for no service!!!
    Read More
  20. User Score
    1
    September 25th, 2018
    6 people found this review helpful!
    Well my alarm went off (false alarm) and nobody called. I called them after 15 minutes, was rerouted tonsomewhere in the USA who could not identify me and could not help and didn’t sound particularly concerned. I’m done. Not the first time.
    Read More

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Our Score
6.4
User Score
1.5
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Varies

Install & Equipment Fee

Varies

Contract Length

Varies

Cancellation Policy

Varies

System Relocation Fee

Varies

Number of Reviews

124
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378