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#8
alarm_force

AlarmForce

Similar to: SimpliSafe

Our Score
8.1
User Score
2.0

Visit Site

Our Score
8.1
User Score
2.0
Rank this Company

Ratings Breakdown

Price

Monthly price
$29.99-$54.99

Up-Front Costs

Activation, Install & Equipment
$0-$199

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
None

Cancellation Policy

Can you cancel contract?
$0

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
81

This Review is maintained by Chase Sagum

Review Last Updated: February 1, 2017

AlarmForce protects over 250,000 people across North America with live two-way security. AlarmForce has been in business for over 25-years and has maintained a great reputation with customers since its start in 1988. AlarmForce offers two-way voice and video monitoring, a flat monthly fee of $29.99, and a free equipment warranty on all of its products. However, AlarmForce provides less standard equipment than top home security companies with comparable price points, has restricted availability, and its contract and cancellation policy has generated several customer complaints.

The Good

  • No Upfront Costs
  • Free Equipment Warranty
  • Home Automation Options
  • No Door-to-Door Sales

AlarmForce is one of the more affordable home security solutions on the market. With no upfront costs (zero equipment and installation fees), and a monthly monitoring rate that caps at $29.99, AlarmForce’s affordability is not many steps behind industry leaders. AlarmForce also offers a free lifetime equipment warranty in the event that one of your home security devices malfunctions unexpectedly. In addition to the latest home security devices, AlarmForce also provides home automation options and backup cellular monitoring, so that no matter where you go you’ll be able to control important devices like locks, cameras, and more. AlarmForce provides backup cellular monitoring in the event your house loses electrical power.

One thing that makes AlarmForce unique in the industry is its advertising campaign. One-hundred percent of its customers are generated through media advertising and referrals – not door-to-door sales. A common grievance in the industry comes in the form of pushy and dishonest home security salesmen, and the fact that AlarmForce has been in business since the late eighties suggests high-quality equipment and service.

The Bad

  • Less Equipment Provided
  • Limited Availability
  • Contract and Cancellation Policy
  • Poor Online Transparency

While its equipment is high-quality, customers may be disappointed to find that less standard equipment is offered with AlarmForce’s $29.99-a-month monitoring. Each home security package from AlarmForce comes standard with two door/window contacts. Homeowners with more than one window and one door to cover must pay for additional contacts. And while the Canada-based company is making headway in the United States market, its availability is restricted to only three Canadian Provinces and five US states. Top home security companies boast a nationwide presence.

Many customers have reported issues with AlarmForce’s contract and cancellation policy. Additionally, if customers choose to end their contract at any time, or refuse to renew, AlarmForce will take the equipment back. Other companies will allow you to keep your equipment as long as the balance of the contract is paid off. These problems are likely due to AlarmForce’s poor online transparency. The terms of the contract are nowhere to be found on AlarmForce’s website, and customers will be required to either request a quote to reach out to customer service directly before these questions can be answered.

The Bottom Line

AlarmForce provides home security assistance that is comparable to most home security companies, and at a less expensive monthly rate. From what we can tell with AlarmForce, customers will not be pressured or duped by deceptive sales tactics that sometimes accompany other companies; on the other hand, lack of door-to-door sales is no guarantee that customers will receive all the information they need upfront. The lack of accessible information on specific contract terms may yield unwanted surprises for customers who sign. Customers are encouraged to investigate top-rated home security companies before making a decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.6
$34.99
$99

#3

5.9
$34.95-49.95
$99

#8
alarm_force

2.0
$29.99-$54.99
$0-$199

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81 AlarmForce Reviews

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  1. User Score
    0
    October 6th, 2017
    1 people found this review helpful!
    HORRIBLE customer service!! I tried to cancel and as soon as I mentioned cancellation, the customer service rep put me on hold and then the call abruptly ended. It took me 3 HOURS to cancel the service. I had called a month prior and they told me to call back in a month–they gave me an exact date to call back–so when I called back they told me my contract was “way over” but I would be charged for the rest of the month. When I told the rep this–Gina M.–said there was no documentation that I spoke with someone. Also, shoddy equipment. I should have stayed with ADT. Don’t wasted your time or money.
    Read More
  2. User Score
    0
    October 5th, 2017
    0 people found this review helpful!
    ALARMFORCE FRAUD
    DON’T USE ALARMFORCE
    SAVE YOUR MONEY AND TIME

    I’ve been a customer of Alarmforce for 7 yrs now,
    My first alarm system with Alarmforce seemed to always stop working at times which is very frustrating so Alarmforce suggested I upgrade to their new system which I did at extra cost to me and it’s been a nightmare ever since, this system is worse then the last one and continues to stop working, my repeated attempts to have Alarmforce come and remove their faulty system is fruitless as supposedly when I upgraded at their suggestion it automatically put me back in a contract for 3 yrs , this was not mentioned when they offered to upgrade to fix the problem so know I’m stuck with a faulty alarm and a contract. I had the technician out 2 days ago to fix a camera, I had to wait 2 and a half weeks for an appointment, the technician fixed the one camera again and now the other camera is not working at all again.
    I did this in plenty of time as I was going away for vacation for 3 weeks and wanted to make sure it was all working while I am away.
    Now I have no security while I’m away. Great job alarmforce.
    When I needed the alarm to work last month when I was alone with the kids and there was an intruder on my property the cameras again were down so the police had no evidence that he was on my property.
    I just want you to come and get the alarm and be done with it.
    I don’t need the extra frustration, I got the alarm in 2010 for protection as I’m a single parent and on a budget and now I’m still paying for it and it doesn’t work properly.
    UPDATE
    Well Alarmforce came to fix my front camera and after it was installed ithe trchnician showed me the camera pic and it was all shaded and dark with a purple lens over it, the technician said the purple picture it was showing would go away in half an hour or so after it adjusted to the light which of course it didn’t, they came out again and changed the camera twice again before it worked properly, they informed me as I was concerned that when the doorbell was rung it no longer ringed to my phone so I could talk to the person at my door,that option was no longer available and now it would send a notification to my phone but it takes 2. 1/2 minutes before I get the alert and by then the person has left as their was no answer. I called into the office about this and they told me they would correct it remotely, they sure did as now when there is motion at any of the cameras it sends me 12 notifications for each motion which kills my phone battery in a very short time. I called Alarmforce again today to try to fix this problem and was told the new cameras has some defects that they are working on and hope to fix it soon.
    Please don’t get caught up in the conversation with them that they would come out and replace the faulty equipment with up to date ones then they don’t tell you they just got you with another 3 year contract.
    After being with this company as a client for 7 years and many days off of work to stay home and wait for repeated repairs they offer to cancel if I pay them 1236.00 plus tax??
    I am taking this to the CRTC and Consumer Protection offices and also have a few newspaper contacts doing a story on the Alarmforce Reviews and how they are not a good choice as an alarm company, The thousands of reviews say it all, there are no happy customers at this company. There are many bad reviews by clients that have no contract and sent the equipment back to Alarmforce only to be told it was never received then they were charged outrages fees for the equipment they sent back.
    This is how they treat their customers at Alarmforce.

    Read More
  3. User Score
    0
    September 19th, 2017
    1 people found this review helpful!
    The ALARM FORCE is a hoax as they won’t tell you any details if the alarm goes off, due to legal liability. Mine went off the other day and they have dispatched the guards without telling me additional information (i.e.: procedures, the guards time of arrival, etc.). I’ve arrived home, checked the perimeter and the guards were not there. What a terrible service. They have told me that if I cancel they will charge me the remainder of the contract. Thoughts on cancellation?
    Read More
  4. User Score
    10
    September 8th, 2017
    1 people found this review helpful!
    We have been with this company for probably 17 years….we have yet to find fault with anything including customer service…why would anyone not be with Alarm Force!!!
    Read More
  5. User Score
    0
    August 23rd, 2017
    2 people found this review helpful!
    SAVE YOURSELF! DO NOT DEAL WITH ALARMFORCE. They are dishonest, greedy and unreliable.
    Read More
  6. User Score
    1
    August 17th, 2017
    1 people found this review helpful!
    They are great at getting the equipment installed and making sure you sign the contract and pretty much no where to be found until you need to resign a contract or complain.
    Read More
  7. User Score
    0
    August 8th, 2017
    1 people found this review helpful!
    First entering the contract all went well, then the slow billing statements. If I made payments in advance I had to call them because the payments never posted. Called well in advance to advise we would like to cancel upon completion of two year contract and still received a bill 5 months later for each month. Their reason because you must call them to cancel. Then received another bill for the equipment not being returned when I contested and filed a complaint with the BBB then they sent a UPS paid parcel envelope for their equipment. That was returned and I would recommend this company ever to anyone.
    Read More
  8. User Score
    0
    August 1st, 2017
    1 people found this review helpful!
    Worst customer service ever I have experienced. Have contract with them for three years and made only one appointment within the three years for battery replacement. However the technician didn’t turn up. Wasted my whole day for work.
    Read More
  9. User Score
    0
    July 24th, 2017 Benson, NC
    3 people found this review helpful!
    i had a contract with this company for 5 years. the first 3 years was OK. After that the system started to fail, fals Alarms the camera not working, when disarmed it armed it self after a minute. Even last year I wanted to cancel services and they told me that I`m to late to do so and my contract extended automatically for another year. So today I called Alarm force again to cancel service and found out, that Alarm force isn`t alarm force anymore and is now called Select Security. Still. They really don`t make it easy to cancel. But the new provider told me, that Alarm force last year could have cancel services because I just had a month to month service. Not happy at all with this company. Terrible service, unreliable and absolutely not to recommend. Buy your own equipment and your better off. Thats what I did.
    Read More
  10. User Score
    5
    July 6th, 2017 Saint Petersburg, FL
    2 people found this review helpful!
    I use this now but am moving to another state and hope that I can cancel my contract without a lot of hassell. I would not use them again because of their equipment always needing new batteries. I have had to replace batteries at least three or more times a year and that’s to much and to expensive for their batteries and not to mention the fact that I am insecure about the real coverage that I am getting from them. so I would not use them again.
    Read More
  11. User Score
    1
    July 3rd, 2017
    2 people found this review helpful!
    Unreliable and faulty equipment. What I save in monthly fees ends up costing me in missed work for tech support visits.
    Read More
  12. User Score
    1
    June 27th, 2017 New York, NY
    1 people found this review helpful!
    Alarmforce are always available when you call, but they don’t show up for appointments and don’t call to advise you they won’t be there. We scheduled an appointment on May 2nd for our move on June 23rd. Today is June 27th and they still haven’t provided us with a new install date. I can’t recommend their service.
    Read More
  13. User Score
    0
    June 19th, 2017
    3 people found this review helpful!
    Terrible Company to deal with. When I moved I left the system and the new home owner was to take it over. Alarm Force has been nothing but difficult. They told us on the phone to leave the system and it would be changed to the new name. Now they have put me in the Canada Collections for over $1,000.00 and insist I took the equipment from the house. I did not. The new owner has called them on many occasions & been told it was all good, the equipment was all there, yet again today we are both fighting it out again with Alarm Force. I DO NOT RECOMMEND THUS COMPANY AT ALL! EVER! This is the worst way to begin retirement.
    Read More
  14. User Score
    0
    June 12th, 2017
    2 people found this review helpful!
    Contracted them for 3yrs. Paid in full. Have all statements, cancelled checks, cancellation confirmation. They send my account to collections for $300. Poor record keeping on there part. I provided all proof to collections and they ignore my documents and ruin credit anyways. With continued harrassment over a fraudulent $300, that isnt owed. Stay away from Alarm Force, they will ruin your credit even if you fulfill your contract.
    Read More
  15. User Score
    3
    June 2nd, 2017
    3 people found this review helpful!
    Alarm force took an hour to send a security guard. When I called customer service, they started in with ‘there’s no guaranteed response time’, ‘it’s not our fault; we contact another security company to come to the property. When I said the guard took an hour, they didn’t stop making excuses. They said it seems long, but offered no apology. They didn’t even offer to call the security company to find out why they were so late and whether they would do better in the future. The bottom line is they have no idea what security is. They figure they can show up, whenever, like tourists, and witness whatever happened. The worst thing is they don’t even contact the police until AFTER the security guard arrives. So there is no security. Three year contract… Now I get it!
    Read More
  16. User Score
    2
    May 24th, 2017
    1 people found this review helpful!
    Well I got alarm force installed and they told me they will upgrade my cameras in 3 months I agreed guess what a year down the road they want me to commit for extra 3 years and pay 400 up top to get the promised service what ever they committed they don’t deliver on it. So don’t get this service. Alas force sucks.
    Read More
  17. User Score
    0
    April 24th, 2017
    3 people found this review helpful!
    Cancellation requires you pay all the unused monthly fees for the balance of your 36 month contract.
    Read More
  18. User Score
    0
    April 20th, 2017
    4 people found this review helpful!
    How can you have “Security” for your home when you have a bunch of crooks working for this company. I am extremely disappointed in the service; the customer care and above all the cancellation process. My agreement had ended in 2010 so a year later I decided the service was no good due to replacing batteries (for which I had to pay for) due to malfunction with the system which resulted in the city Police coming to my condo on 2 occasions (I was told that if they would respond to another call from this Alarm service, that I would be charged) hence why I wanted to cancel. I called to cancel and wrote a detailed email, which I kept (in fact kept all written correspondance – suggest you do the same if you are cancelling your service) I was told by AlarmForce customer care (haha another joke) that I need to send the equipment back , agent said she’ll send box – I never got it, followed up by email and never got a response, called and was told someone would call yet they never did, wrote again and spoke to bank to stop monthly charge, bank couldn’t indicating dispute needs to be settled between client and supplier. Tried again then emergencies within family arose along with other things still throughout all this time since 2012 to March 2017 AlarmForce kept taking the money. System has been unplugged since 2012 and only now have reached o ut indicating their records show I have requested a cancellation. There is more but I don’t want to write out a novel here. This is the worst company I have ever dealt with
    Read More
  19. User Score
    10
    April 7th, 2017
    1 people found this review helpful!
    A Plus Excellent service neat installation. Very courteous installer. No disappointments anywhere. And, No suprise add ons
    Read More
  20. User Score
    0
    April 6th, 2017
    0 people found this review helpful!
    we went with alarm force only because the house we moved into had the security system already installed. First camera we had set up was absolute garbage and was such junky quality that when someone walked up to our door you couldn’t even make out who they were, even if it was someone you knew. called and complained and they told us they had a new and improved system with cameras they would come and upgrade us for free. Came and installed old camera and installed door bell camera. Much better quality but know we couldn’t watch our camera from our phone and we weren’t getting notifications because their wasn’t a “strong enough signal” they came back and uninstalled the doorbell camera, and installed a new camera where our first had been.By doing this we now lost the audio but the quality was good. We started noticing that we weren’t getting notifications when our camera was triggered. We tried using the app and changing settings and going online and it was a headache and we could not figure it out. finally called them again, they walked me through it and it apparently works now. Previously i had this set up and when there would be storms it would trip our sensor and we would end up getting a million notifications, every minute, so i asked the tech guy if there was a way i could easily turn this off for when a situation like that occurred. He told me if that happens i need to call them and they will walk me through it. Which is super annoying.there should be a simple on off switch i can do myself, he walked me through the steps in changing the sensitivity and sensor. We also “ran out of storage” once because over night there was a storm and it recorded all night, we used a whole month of storage in ONE NIGHT. There isn’t an easy way to just delete the saved video to get your storage back, you have to pay for more storage of course, surprise surprise.
    So there isn’t an easy way to turn your sensor off during storms, and as a result you use your storage and have to pay more to actually be able to use your alarm system for what its purpose is, which is to record unexpected activity.

    we foolishly signed up for a new 3 year contract before all of this happened and in order to get out of it now we have to pay our monthly fee times the amount of months we have left, which is absolutely ridiculous. I have an alarm system and honestly don’t feel safe at all with it because of all of the “bugs” in the app and system itself. ridiculously unhappy with alarm force. Their customer service is the only thing they have going for them and i honestly feel sorry for all the people that do work their customer service. their app, website, and system is complete garbage, you would be better off going to home depot and buying the doorbell video recording system then dealing with this

    I’m counting down the days till i can afford to cancel my contract

    Read More

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Our Score
8.1
User Score
2.0
Rank this Company

Ratings Breakdown

Price

Monthly price
$29.99-$54.99

Up-Front Costs

Activation, Install & Equipment
$0-$199

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
None

Cancellation Policy

Can you cancel contract?
$0

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
81
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,046