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#59

Select Security

Similar to: Vivint

Our Score
4.7
User Score
0.5

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Our Score
4.7
User Score
0.5
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
-

Up-Front Costs

Activation, Install & Equipment
$99-299

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
-

Cancellation Policy

Can you cancel contract?
-

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
63

This Review is maintained by Chase Sagum

Review Last Updated: June 5, 2018

In 1998 Patrick Egan, founder, established Select Security, Inc, which installed and secured over 24,000 homes and businesses across a large swath of the country.

Security System Overview

Select Security offers a variety of starting packages to meet the needs of their customers, however, their basic and cheapest package is a cellular-based system that does not require a phone line and uses 2GIG wireless technology.  This package starts at $100 for the upfront costs and $54.99/month for 60 months to cover monitoring fees.  Included in this package is:

  • 1 touch screen panel
  • 3 door/window sensors
  • 1 motion sensor
  • Siren
  • Key fob
  • 24/hr monitoring

This system is smartphone compatible which allows the customer to control their entire home security system from their phone.

The Good

The most impressive part of Select Security’s basic package is the lifetime equipment warranty.  For the full life of the contract, all equipment and batteries are covered and can be serviced by a full-time technician at no cost.  The only time customers are required to pay out of pocket is if the equipment was broke at the fault of the user (e.g. the ladder knocks the door sensor off).  For newer customers, it is also important to note that while Select Security is a younger company it was started by Mr. Patrick Egan, who started and ran the Commonwealth Security company in 1971.  During that time, the Commonwealth Company grew to become one of the top security companies nationwide, with over 30,000 customers and 10 office locations.  Furthermore, since starting Select Security they have acquired over 24,000 customers and have become one of the biggest home security companies in the mid-Atlantic region.  Because of this tremendous growth Select has been named to SDM’s best 100 list for three straight years.

The Bad

Another problem for the cost-conscious customer is the expensive monthly rate.  A typical rate ranges from $30-$40; however, Select Security is much more costly at $55/month.  Some of these extra costs might be due to trying to recuperate some of the costs of providing a lifetime warranty.  But regardless the reason, it is one of the more expensive monthly rates for a starting package on the market. Replacements for equipment like a touch screen will also cost $50 to cover the service trip charge. The parts and labor are free, but there is a fee still associated with replacing parts.

The Bottom Line

Select Security is a growing company, with offices in PA, OH, UT, and CA.  As a larger company, they are able to provide more amenities than other smaller companies. However, if you are concerned about possible poor customer relations or cost savings then it might be wise to search elsewhere for your home security needs.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#59

0.5
-
$99-299

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63 Select Security Reviews

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  1. User Score
    1
    September 24th, 2018
    0 people found this review helpful!
    It has been 4 days since they came to fix my outdoor camera. It is hanging by the wire in the outside gutter because the repairman did not have a bracket to mount it to the house. The serviceman man has been telling me for three days he will be here tomorrow to finish. Bad service.
    Read More
  2. User Score
    0
    September 12th, 2018 Louisville, KY
    0 people found this review helpful!
    I have had an issue with my system for over a month, I have called customer service 5 times and not once have I gotten a call back that I was promised. I wanted to cancel my service only to find out that I am under contract until June of next year and I refused to pay the fee to cancel(which is not stated in my contract). I finally got issue resolved yesterday once I stayed on the line and insisted talking to someone. How the system was fixe was purely on my suggestions of things to try. Worst customer service ever, can’t wait to get out of this!
    Read More
  3. User Score
    0
    August 14th, 2018 Saint Paul, MN
    0 people found this review helpful!
    Select Security bought AlarmForce. They took over and did not inform customers of the change in writing or by email. I had Alarm Force set up on billing through my credit card which was changed due to fraud. The company failed to bill me for their fee after October of 2017 which has been verified by my credit card company. In July they attempted to bill me for their monthly fee and the charge was declined since I had a different number. This was the first time I had any notification that their payment was not processed. Now they are trying to bill me for service since last year and an additional 60 days of service to cancel. I am considering contacting the Attorney General about them to see what is legal in MN. Oh, and by the way, they want there 7 year old equipment back which they will undoubtedly throw in the toxic waste bin. Based on what customers are saying here, perhaps I need to move forward with the Attorney General.
    Read More
  4. User Score
    0
    August 14th, 2018
    0 people found this review helpful!
    Awful cancellation policy. I signed up for this service for a rental property and my tenants never armed it (I realize this is our fault). I tried to cancel after 1 year but was locked into a 3 year contract. I was told I could call in to cancel once this contract is up to not be charged a cancellation fee that totaled the remaining billable months. They would not cancel over the phone and I had to email. They are now making me return my equipment or I am charged $350 and are telling me I will be billed 60 days after this equipment is returned. Do not sign up with this company for a residential home!
    Read More
  5. User Score
    0
    July 31st, 2018 Fort Worth, TX
    0 people found this review helpful!
    Our alarm company DFW Security sold our contract to this company without so much as an acknowledgement while our account was on hold for 6 months due to building a new house and not having a place for an alarm system.

    Now this company is taking money out of our account and has never stepped foot in our home. We have NONE of their equipment. The equipment we had previously came with our previous house so it was left with the sale. And they WILL NOT stop charging our account. Shady, shady people. They obviously can only get business by taking it from another company without the customer’s consent.

    Read More
  6. User Score
    1
    July 21st, 2018
    1 people found this review helpful!
    Tolk over alarm force which was 26 a month. Does not support their equipment and wants to replace for more money. Cancellation policy is 60 days of billing and return of old equipment or you pay 350.00. Very unhappy
    Read More
  7. User Score
    1
    July 18th, 2018 Tampa, FL
    2 people found this review helpful!
    Their cancellation policy seems designed to punish those leaving their service. We had alarmforce when it was bought by select security. We were constantly pressed to update to the new system At best they would pay a portion of the expense. We decided to cancel. They demand a 60 days notice and requiring payment for those months even if they are no longer monitoring. additionally, They expect all equipment shipped back before they will cancel. In our case most of the equipment was purchased from alarm force. We were regular customers for almost five years.
    Read More
  8. User Score
    0
    July 6th, 2018 Johnstown, PA
    0 people found this review helpful!
    Deceived by sales persons that I was getting an upgrade to my current service with Vivint.
    Got locked into a 5 year contract. Carbon Monoxide detector went bad and two days later installed a new one and continued to get announcements from system about detector failure.Called and told new one installed and sent receipts showing purchase of new one and still had announcements over system. Simply fed up with company/customer service. Canceled service at end of contract.
    Read More
  9. User Score
    0
    July 5th, 2018 Milford, OH
    2 people found this review helpful!
    we had alarm force for the last several years, and their customer service was great. when the alarm went off, alarm force immediately came on to respond. when select security took over, and we accidentally set the alarm off, it took them several minutes to respond. luckily there was no emergency. i asked them about it and they blamed it on us having the alarm force legacy equipment.
    we are getting ready to move to a new home and will not be using select security.
    Read More
  10. User Score
    0
    June 29th, 2018 Memphis, TN
    0 people found this review helpful!
    Horrid customer service. Email takes days to respond and never answers the question, even one as simple as where do I send payments now. I really hate the day my long term security company sold to these clowns. If they can’t respond to a question or a need in a reasonable amount of time, I have no confidence they can respond to my security needs.
    Read More
  11. User Score
    1
    June 27th, 2018 Toney, AL
    0 people found this review helpful!
    Company does not have current contracts from companies they have purchased. They will over bill you after they take over contract. Changed from line phone to cellular to save money. Bought cell phone and paid for it. When they took over contract they started charging a mobile phone fee of $12.00. Cost more now than when I had land line. They also won’t tell you must cancel in writing to keep service going.
    Read More
  12. User Score
    10
    May 11th, 2018 Charlotte, NC
    0 people found this review helpful!
    I had an issue with the movement of 2 motion detectors during installation, after I posted a bad review I was contacted by select security. They came out in a timely manner moved and replaced the detectors. The employees Andy and Jason were great they explained how the unit works and all the perks with the unit . I will be a select security customer for life. Great Company !!!!! G. H.
    Read More
  13. User Score
    0
    May 9th, 2018 East Stroudsburg, PA
    3 people found this review helpful!
    FIND ANOTHER COMPANY. NOT GOOD.

    Terrible company to do business with. I ended up with them because my previous provider sold out to them. They never stepped foot in my home nor supplied any equipment. I honestly believe that I was mailed the contract to sign, and I believe it only consisted of 1 page. They auto sign you for 5 year intervals . Upon receiving a letter from them I was informed that I signed this contract. It was emailed to me as proof, however there were 4 pages total. At the bottom there were spaces for initials which I did not initial. They claim because I signed the first page it is a legal document. I am reporting them to the Attorney Generals Office and I suggest others do the same if you too have been misled or just plain lied to as I feel I have.

    Read More
  14. User Score
    0
    April 6th, 2018
    3 people found this review helpful!
    Do NOT sign a 5 year contract with this company. Read the fine print. you may cancel the services at any time, but that does not cancel the contract. you must continue to pay for the full 5 years, even if you have left and sold the house….NO EXCEPTIONS. This costs thousands over the years.
    In addition, the customer service is poor and though the technicians are usually okay, trying to make people understand your needs when on the phone is the pits!!!
    ****They simply are not upfront with you about the terms and the total cost once you sign on the dotted line. Don’t sign your life away
    Read More
  15. User Score
    0
    April 2nd, 2018
    1 people found this review helpful!
    This is the worst company to do business with.customer services stink would not recommend!!!
    Read More
  16. User Score
    0
    March 19th, 2018
    2 people found this review helpful!
    The absolute worst customer service I have ever experienced! I am so glad that my contract is over next month. TERRIBLE!
    Read More
  17. User Score
    0
    March 2nd, 2018 Erlanger, KY
    4 people found this review helpful!
    I am being billed for five months of monitoring service — a service that was never provided. This company’s customer service is lousy. They made zero effort to contact me after taking over AlarmForce company and never provided me with any correspondence. Another relative using their service required all new equipment because old equipment wasn’t compatible. It’s bad business to bill for monitoring that couldn’t have been provided in obsolete equipment. Would never recommend this company to anyone.
    Disgusted in Cincinnati
    Read More
  18. User Score
    0
    February 15th, 2018 Pittsburgh, PA
    4 people found this review helpful!
    Do not use this security service, their customer service rates a definite 0. They called and said our battery needed to be replaced and I asked where are the batteries located and what kind. They replied they did not know. Since this was early morning on New Years Eve, they said look for the batteries somewhere on the window and go to a store and buy them. In addition our alarm system kept beeping every minute and since it was a holiday, the person I called could not tell me how to stop the beeping. I will never recommend this company to anyone. Now we are going through the same problems as we are having home construction thus setting off the same beeping every minute. Plus you have a 5 year contract which is to be paid in if you cancel and the contract for 5 years totals $3000.
    Read More
  19. User Score
    0
    February 12th, 2018
    4 people found this review helpful!
    terrible save your money,dont call before they dispatch police,even though we have two way communication. we had alarm force which was great
    Read More
  20. User Score
    0
    February 5th, 2018 Portsmouth, NH
    6 people found this review helpful!
    This company is a scam do not purchase any security system from here. I was with them for 4 years and they offered to upgrade my system at no cost. They scammed me into a 3 year contract and now I’m selling my house but they won’t cancel my contract. I have nowhere to put their system but they said I can keep paying it monthly or pay $1000 to cancel the contract. What type of company does not let you freeze or suspend a contract until you have a home to put the system in. Their customer service is very unprofessional, you can hear them laughing in the background and they hang up on you several times if they can’t answer your questions. RIP OFF DO NOT BUY
    Read More

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Our Score
4.7
User Score
0.5
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
-

Up-Front Costs

Activation, Install & Equipment
$99-299

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
-

Cancellation Policy

Can you cancel contract?
-

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
63
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,252