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Our Score
4.7
User Score
0.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$42.95-$54.95

Install & Equipment Fee

$149-$249

Contract Length

Undisclosed

Cancellation Policy

-

System Relocation Fee

Undisclosed

Number of Reviews

86

This Review is maintained by Chase Sagum

Review Last Updated: July 24, 2019

Select Security offers home and business security. They offer basic home security systems that customers can add equipment onto for an additional monthly fee or if they purchase it outright. Security controls are included in each security plan.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

5.0
$34.95-59.99
$199-499

#66

0.4
$42.95-$54.95
$149-$249

Pros

Lifetime Warranty on Equipment

The most impressive part of Select Security’s basic package is the lifetime equipment warranty. For the full life of the contract, all equipment and batteries are covered and can be serviced by a full-time technician at no cost. The only time customers are required to pay out of pocket is if the equipment was broken at the fault of the user (e.g. the ladder knocks the door sensor off).

Professional, Free Installation

Select Security uses expert installers to take care of every SmartHome installation. This ensures that the job is done right and meets your exacting standards. From scheduling through the final walkthrough, our professional team is committed to your satisfaction. No matter how much equipment you purchase, installation is free.

Cons

Select Security Complaints

Select Security has a very poor rating on Best Home Security Companys. Their average score from customers is a 0.4 out of 10. Overall, Select Security reviews are very negative. Here are the most common things people are complaining about:

  • Issues with system functionality
  • Equipment failure
  • False alarms
  • Alarm Force being bought out by Select Security
  • Customer service miscommunication
  • Auto-renewal on contracts
  • Cancellation problems

High Costs

The company only has two packages and the only difference between the two is an indoor camera. Both packages are more expensive than other home security companies: $42.95/month for 3 window/door sensors and 1 motion sensor; $54.95 for the same equipment and an indoor camera. Protect America offers the same basic package for $19.99/month for landline monitoring ($41.99/month for cellular monitoring).

Our Recommendation

While Select Security offers some of the most advanced technology in the industry, they are more expensive than other providers and limit their customers when it comes to installation options. For these reasons, we recommend looking into our top home security systems.


Select Security Packages

Select Security offers two home security packages with free, professional installation. However, with each of these, you can add on the equipment you want and either pay for it upfront or add to your monthly payment. Both packages come with 24/7 monitoring.

Select Home IQ: $42.95/month
  • Touch screen control hub
  • 3 window/door sensors
  • 1 motion sensor
Connected Home IQ: $54.95/month
  • Touch screen control hub
  • Indoor camera
  • 3 window/door sensors
  • 1 motion sensor

The following is a list of equipment you can purchase upfront or pay for monthly.

Doorbell Camera: $249 or $2/month

Connect to your SmartHome control hub. Includes 2-way voice communication

Indoor Camera: $149 or $2/month

HD, 1080p camera with night vision. Includes 2-way voice communication

Outdoor Camera: $249 or $2/month

Live stream and video alerts to your phone. HD camera and low light capability.

Smart Lock: $179 or $5/month (each)

Use an access code to enter your home or unlock/lock from your phone.

Glass Sensor: $99 upfront

The sensor hears if glass breaks in your home within 20 feet.

Motion Sensors: $89

Pet immune for pets less than 40 lbs. Covers a 35-foot area and detects infrared heat sensors.

Smart Thermostat: $199 or $5/month

Can lower your energy bill by 5% to 15%. Control remotely

Other equipment includes:

  • Window/Door Sensors: $39
  • Smart Lights: $29 or $5/month
  • Appliance Control: $49 or $5/month
  • Smoke and Fire Detector: $99
  • Carbon Monoxide Detector: $109
  • Flood Sensor: $89
  • Keyfob: $39
  • Panic button: $49
  • Secondary Keypad: $199

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86 Select Security Reviews

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  1. User Score
    1
    September 11th, 2019
    0 people found this review helpful!
    5 yr contract auto renewed. Expensive buy out. On hook even if property gets sold.
    Read More
  2. User Score
    0
    September 3rd, 2019
    1 people found this review helpful!
    This company bought out DFW security which I had for 6 years. I cancelled my service with Select Security & now they are trying to charge me a 1 year penalty because they said I had a 3 year contract with them which is false. If they pursue this further & report this on my credit, I will take the to small claims court.
    Read More
  3. User Score
    2
    July 22nd, 2019
    0 people found this review helpful!
    Not good. No response back for 4 days.
    Read More
  4. User Score
    0
    July 11th, 2019
    0 people found this review helpful!
    I tried for over two hours to get a customer service agent to answer my questions. As I am typing now still waiting
    The sad thing is I have been a customer since 2012.
    Read More
  5. User Score
    0
    July 1st, 2019
    0 people found this review helpful!
    Don’t do business with this company! You can never leave! My account was sold from Alarm Force to them. I tried unsuccessfully from Sept. 2018 until present to cancel this service. I did not have a contract with this company and with Alarm Force I could cancel any time. After numerous phone calls, doing everything they ask (1st it was you must give us a 3 mos. notice but don’t send your equipment back because it is dated & no longer in use, so I gave the 3 mos notice & continued to pay). Then it was you can’t cancel because you didn’t send your equipment back, so I sent it and have not used it or had it plugged in since Sept., 2018. They kept billing me. Now I am told you must pay $92 before it is cancelled!!!!!!!!!! Save yourself a lot of headaches and NEVER do business with these nuts! No matter what you do, give proper notice, pay the 3 mos, return the equipment after you were told it was obsolete & not to return it, you will still get billed every mo. & you can never leave.
    Read More
  6. User Score
    0
    June 21st, 2019
    0 people found this review helpful!
    Worse company ever they don’t know how to install fix problems with the security system tech support is no go operators are rude and don’t want to do there jobs and mangers don’t ever know how to do there job have had nothing but problems from day one would not get this security company
    Read More
  7. User Score
    0
    June 6th, 2019 Owensboro, KY
    1 people found this review helpful!
    I told them that I no longer needed their service they stated that I had auto renewed for an addition 36 months 2 months prior. I had started business with this company in 2016. They are now trying to secure payment through 2022 from at the tune of $800+!! I said no way . They keep calling me and bothering me. They state they have lowered it to $400 and I am not paying them anything for future service I don’t want. They are scam! Stay away!
    Read More
  8. User Score
    0
    May 15th, 2019
    1 people found this review helpful!
    I put a review up then took it down but this company deserve this review and it needs to stay. The amount of issues would take all day to write up and the list gets longer daily. The lack of communication inside this company is unimaginable. If you would like security along with massive headaches huge communication failures and bills months later stating these are for the taxes for your initial install then select is your company. Good luck to anyone that chooses select.
    Read More
  9. User Score
    0
    May 11th, 2019 Richmond, KY
    2 people found this review helpful!
    It was a good company when alarm force had it .this is the third complaint and it lasted months even after speaking and sending emails pictures, and videos of there services. This is the second theft on my property told them time and time again the cameras weren’t working properly at night zero visibility. I work out of town and gone sometimes months at a time.I WOULD NOT RECOMMEND THIS COMPANY.
    Read More
  10. User Score
    1
    April 29th, 2019
    0 people found this review helpful!
    Just terrible. I’ve had to have service calls weekly and scheduling is at least always a week out. That’s after always being on interminable hold every time you call. Just awful. Hate this company. Don’t even consider them!!!
    Read More
  11. User Score
    0
    April 18th, 2019
    0 people found this review helpful!
    I have tried to purchase a home security system through select and I have been waiting over a month for someone to contact me I spoke with a lady a week after I had sent an email to get an estimate and she told me someone would contact me within 24-48 business hours so then 2 1/2 weeks went by and nobody contacted me so I called again to address the issue and I spoke to same receptionist and she put me on hold to connect me to the representative for my area and she told me she was in a meeting and supposedly the receptionist sent the representative an email and her supervisor an email to contact me within 24 hours as this has been an ongoing issue the representative should have contacted me before the end of the shift and here it is 24 hours later and still not one call or email from them I haven’t even been able to purchase their services at this rate it’s better to take my money elsewhere and the trust for my home and family to be put in select security hands is VERY SCARY! when your a home security business customers should always be your main priority!
    Read More
  12. User Score
    0
    March 5th, 2019
    1 people found this review helpful!
    I was a customer of DFW Security and evidently Select Security bought my contract in June 2018. I’ve tried to renew my permit for 2019 and just discovered Select Security is not listed as one of the City of Carrollton Texas security providers. I sent DFW & Select Security my information during the change over. They even came out and added a siren (did a lousy job) and they’ve taken my money all of these months. Do a lot of research. I’ve got a lot of $$ invested in this contract and I’m not happy.
    Read More
  13. User Score
    0
    February 11th, 2019
    0 people found this review helpful!
    we had great service in Ohio under our old company, once Select took over it got bad then worse, no service for 2 weeks, monitors are clueless and rude,hopefully we can change soon
    Read More
  14. User Score
    1
    January 24th, 2019
    2 people found this review helpful!
    When I moved into my new home in Lawrenceville, Ga in 2015 I signed a contract with Alarm Force. I received notification from Select Security in 2017 saying that they will be taking over services for North America and that all my equipment had to be switched out. Since I had to purchase Select Security’s equipment they FORCED me to sign a new three year contract. I did not like this at all. I will never sign another contact for an alarm company. Select Security is very deceptive!!! I wrote a letter to cooperate headquarters and I never got a response! Terrible way to treat your customers!
    Read More
  15. User Score
    0
    January 23rd, 2019 Morgantown, WV
    7 people found this review helpful!
    BEWARE contract has “auto-renewal” language, renews for 30 months each time without any new signature. I called and spoke to rep to cancel my service without any disclosure about having time on my “contract” –I had a new service installed with another company and when I called to verify my service was off was told I have a contractual agreement to pay over $1000 for time remaining on my contract!!!
    NOT transparent at all.
    Poor customer support all along. Strongly recommend avoid dealing with this organiztion
    Read More
  16. User Score
    0
    December 31st, 2018
    4 people found this review helpful!
    Horrible company , wait you go to leave them. My contract had expired a year previously and my equipment was outdated. My equipment would not be good after this spring. I did not find this out until I updated my credit card. The charges for the new equipment and the monthly service would be quite a bit more than I have been paying. I canceled my service and they told me that they were still going to bill me for two months. Contacted my credit card company and waiting for the bill to post. The credit card company said they didn’t really know if they could do anything about it. I will be shopping for a new credit card company also. Go with ADT, very nice people and you can negotiate initial cost. ADT is a much better company
    Read More
  17. User Score
    2
    December 19th, 2018
    2 people found this review helpful!
    As I changed phone service from LAN to cable my alarm no longer worked. I contacted local office and they provided a quote for upgrade plus monitoring monthly charge. Months later I called the toll free number to discuss monthly fees b/c I received multiple less costly offers. The conversation immediately turned into a confrontation. I adamantly expressed I am interested in service, I am interested in upgrading, I just wanted to see if there was a promotion available. Then asked to speak to the manager and the manager was even worse. When I said forget it I’m just canceling she told me she would take me to court and I could be sued that I was held by a contract ( which was false). It only got worse from there. I never received an apology and every attempt to reconcile and inquire for service they wanted to talk about collections. Very, very unprofessional. I only went to them because I originally started with COMstar and had a completely different experience. I would not recommend them to anyone. Do not sign a contract with these people. They have no appreciation or respect for customers. They are aggressive and attempt to use contracts to bind customers vs offering good customer service. Very disappointing!
    Read More
  18. User Score
    0
    December 17th, 2018 Erie, PA
    2 people found this review helpful!
    Worst alarm company in the U.S.A you will waste your money Camera system is worst then you can buy from a Chinese shop on the corner ,and when they get you in a contract your done ,they have alarm company with no contract ,this is the worst out there
    Read More
  19. User Score
    0
    December 14th, 2018 Detroit, MI
    2 people found this review helpful!
    I signed 3 yrs. upgrade on their verbal description, after year their contract end up to be a 4 more pages exempting them salves from any responsibility except collecting the monies .No one would commit oneself if all pages are presented . I have little les then two yrs . left to endure this garbage . In mean time hopefully some law firm start class action suits and clean you clock. In addition I will contact State of Ohio Attorney general and the local TV station. Judging by “glorious “reviews you have so far more people won’t take this laying down .
    Read More
  20. User Score
    0
    December 12th, 2018 Harrisburg, PA
    2 people found this review helpful!
    What a lousy experience this was. They basically mounted their system over the old system in our house and the magnets kept failing. Our “FREE” security system has cost me almost $7000!!! My original 5 year contract expired in May of 2017. When my family and I went through a financial crisis, they “gladly” reduced my payment in 1/2 for 3 months. But wait, I then had to pay those reduced rates all back over the next 3 months.

    They talked me into 12 additional months of reduced cost coverage, but somehow, my contract renewed for an additional 12 months only 8 months later. Now they tell me I needed to call and email to cancel, and that my additional months pay is my fault, not theirs. What a ripoff

    WARNING: REMEMBER THE OLD SAYING. IF IT SOUNDS TOO GOOD TO BE TRUE, IT PROBABLY IS…

    Read More

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Our Score
4.7
User Score
0.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$42.95-$54.95

Install & Equipment Fee

$149-$249

Contract Length

Undisclosed

Cancellation Policy

-

System Relocation Fee

Undisclosed

Number of Reviews

86
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,415