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Select Security Reviews

Reviews of Select Security from real customers
(75 verified)

Our Score
4.7
User Score
0.5

See Top Rated

Our Score
4.7
User Score
0.5
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
$42.95-$54.95

Up-Front Costs

Activation, Install & Equipment
$149-$249

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
-

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
75

Overall Score

Based on ranking criteria
4.7 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 24, 2019

  • Warranty: The most impressive part of Select Security’s basic package is the lifetime equipment warranty.  For the full life of the contract, all equipment and batteries are covered and can be serviced by a full-time technician at no cost.  The only time customers are required to pay out of pocket is if the equipment was broke at the fault of the user (e.g. the ladder knocks the door sensor off).
  • Packages: Select Security offers two different packages: Select Home IQ and Connected Home IQ. The SelectHome IQ is the more standard of the two and costs $149 up-front and $42.95/month. The Connected Home IQ package costs $249 up-front and $54.95/month.
  • Availability: Select Security is a growing company, with offices in PA, OH, UT, and CA.
  • Installation: Select Security uses expert installers to take care of every SmartHome installation. This ensures that the job is done right and meets your exacting standards. From scheduling through final walkthrough, our professional team is committed to your satisfaction.
  • Our Recommendation: While Select Security offers some of the most advanced technology in the industry, they are more expensive than other providers and limit their customers when it comes to installation options. For these reasons, we recommend looking into other companies like Protect America or Frontpoint.

Most Helpful Reviews From Select Security Customers

  1. User Score
    1
    Richard & Kristin Hoeschele
    July 18th, 2018 Tampa, FL
    Their cancellation policy seems designed to punish those leaving their service. We had alarmforce when it was bought by select security. We were constantly pressed to update to the new system At best they would pay a portion of the expense. We decided to cancel. They demand a 60 days notice and requiring payment for those months even if they are no longer monitoring. additionally, They expect all equipment shipped back before they will cancel. In our case most of the equipment was purchased from alarm force. We were regular customers for almost five years.Read More
  2. User Score
    0
    Ron Collins
    July 5th, 2018 Milford, OH
    we had alarm force for the last several years, and their customer service was great. when the alarm went off, alarm force immediately came on to respond. when select security took over, and we accidentally set the alarm off, it took them several minutes to respond. luckily there was no emergency. i asked them about it and they blamed it on us having the alarm force legacy equipment. we are getting ready to move to a new home and will not be using select security.Read More

75 Select Security Reviews

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  1. User Score
    0
    March 5th, 2019
    0 people found this review helpful!
    I was a customer of DFW Security and evidently Select Security bought my contract in June 2018. I’ve tried to renew my permit for 2019 and just discovered Select Security is not listed as one of the City of Carrollton Texas security providers. I sent DFW & Select Security my information during the change over. They even came out and added a siren (did a lousy job) and they’ve taken my money all of these months. Do a lot of research. I’ve got a lot of $$ invested in this contract and I’m not happy.
    Read More
  2. User Score
    0
    February 11th, 2019
    0 people found this review helpful!
    we had great service in Ohio under our old company, once Select took over it got bad then worse, no service for 2 weeks, monitors are clueless and rude,hopefully we can change soon
    Read More
  3. User Score
    1
    January 24th, 2019
    2 people found this review helpful!
    When I moved into my new home in Lawrenceville, Ga in 2015 I signed a contract with Alarm Force. I received notification from Select Security in 2017 saying that they will be taking over services for North America and that all my equipment had to be switched out. Since I had to purchase Select Security’s equipment they FORCED me to sign a new three year contract. I did not like this at all. I will never sign another contact for an alarm company. Select Security is very deceptive!!! I wrote a letter to cooperate headquarters and I never got a response! Terrible way to treat your customers!
    Read More
  4. User Score
    0
    January 23rd, 2019 Morgantown, WV
    4 people found this review helpful!
    BEWARE contract has “auto-renewal” language, renews for 30 months each time without any new signature. I called and spoke to rep to cancel my service without any disclosure about having time on my “contract” –I had a new service installed with another company and when I called to verify my service was off was told I have a contractual agreement to pay over $1000 for time remaining on my contract!!!
    NOT transparent at all.
    Poor customer support all along. Strongly recommend avoid dealing with this organiztion
    Read More
  5. User Score
    0
    December 31st, 2018
    3 people found this review helpful!
    Horrible company , wait you go to leave them. My contract had expired a year previously and my equipment was outdated. My equipment would not be good after this spring. I did not find this out until I updated my credit card. The charges for the new equipment and the monthly service would be quite a bit more than I have been paying. I canceled my service and they told me that they were still going to bill me for two months. Contacted my credit card company and waiting for the bill to post. The credit card company said they didn’t really know if they could do anything about it. I will be shopping for a new credit card company also. Go with ADT, very nice people and you can negotiate initial cost. ADT is a much better company
    Read More
  6. User Score
    2
    December 19th, 2018
    2 people found this review helpful!
    As I changed phone service from LAN to cable my alarm no longer worked. I contacted local office and they provided a quote for upgrade plus monitoring monthly charge. Months later I called the toll free number to discuss monthly fees b/c I received multiple less costly offers. The conversation immediately turned into a confrontation. I adamantly expressed I am interested in service, I am interested in upgrading, I just wanted to see if there was a promotion available. Then asked to speak to the manager and the manager was even worse. When I said forget it I’m just canceling she told me she would take me to court and I could be sued that I was held by a contract ( which was false). It only got worse from there. I never received an apology and every attempt to reconcile and inquire for service they wanted to talk about collections. Very, very unprofessional. I only went to them because I originally started with COMstar and had a completely different experience. I would not recommend them to anyone. Do not sign a contract with these people. They have no appreciation or respect for customers. They are aggressive and attempt to use contracts to bind customers vs offering good customer service. Very disappointing!
    Read More
  7. User Score
    0
    December 17th, 2018 Erie, PA
    2 people found this review helpful!
    Worst alarm company in the U.S.A you will waste your money Camera system is worst then you can buy from a Chinese shop on the corner ,and when they get you in a contract your done ,they have alarm company with no contract ,this is the worst out there
    Read More
  8. User Score
    0
    December 14th, 2018 Detroit, MI
    2 people found this review helpful!
    I signed 3 yrs. upgrade on their verbal description, after year their contract end up to be a 4 more pages exempting them salves from any responsibility except collecting the monies .No one would commit oneself if all pages are presented . I have little les then two yrs . left to endure this garbage . In mean time hopefully some law firm start class action suits and clean you clock. In addition I will contact State of Ohio Attorney general and the local TV station. Judging by “glorious “reviews you have so far more people won’t take this laying down .
    Read More
  9. User Score
    0
    December 12th, 2018 Harrisburg, PA
    2 people found this review helpful!
    What a lousy experience this was. They basically mounted their system over the old system in our house and the magnets kept failing. Our “FREE” security system has cost me almost $7000!!! My original 5 year contract expired in May of 2017. When my family and I went through a financial crisis, they “gladly” reduced my payment in 1/2 for 3 months. But wait, I then had to pay those reduced rates all back over the next 3 months.

    They talked me into 12 additional months of reduced cost coverage, but somehow, my contract renewed for an additional 12 months only 8 months later. Now they tell me I needed to call and email to cancel, and that my additional months pay is my fault, not theirs. What a ripoff

    WARNING: REMEMBER THE OLD SAYING. IF IT SOUNDS TOO GOOD TO BE TRUE, IT PROBABLY IS…

    Read More
  10. User Score
    0
    December 11th, 2018
    1 people found this review helpful!
    Oh how I wish that I’ve read the reviews before you con me in upgrade. Riding on coat tale of a great company ( AlarmForce ) Shroud written contract tell me you never had intention in putting costumers interest first . No one can find out in three days how poor your services are. Three years are more like a sentence then a satisfaction of good service. Last week it took a 45 minute of dialing until I got thru. Imagine little less than two years in putting up with your goth ya “ service “
    Read More
  11. User Score
    0
    November 28th, 2018
    2 people found this review helpful!
    They tell you they are a great company but. When I got my equipment they told me they only cover 2 doors 1 window anything extra is a extra cost there techs don’t know what there doing I have had. Nothing but issues from day one with equipment not working properly and when I tried to get out of contact due to no working equipment they want you pay for difference of contact who has that kind of money on hand to do that even there camera stink have gave them many changes to fix. All concerns but it’s a big waste of time.
    Read More
  12. User Score
    0
    November 10th, 2018 Denver, CO
    3 people found this review helpful!
    I was an alarm force customer for a few years before they sold to select security. Since then I have been extremely disappointed. We accidentally set our alarm off once and it took them more than 5minutes to call us. Unacceptable for a security system. Their cancellation policy is horrible and you have to pay to have their equipment returned to them. Never use this company! They are the WORST
    Read More
  13. User Score
    1
    September 24th, 2018
    1 people found this review helpful!
    It has been 4 days since they came to fix my outdoor camera. It is hanging by the wire in the outside gutter because the repairman did not have a bracket to mount it to the house. The serviceman man has been telling me for three days he will be here tomorrow to finish. Bad service.
    Read More
  14. User Score
    0
    September 12th, 2018 Louisville, KY
    1 people found this review helpful!
    I have had an issue with my system for over a month, I have called customer service 5 times and not once have I gotten a call back that I was promised. I wanted to cancel my service only to find out that I am under contract until June of next year and I refused to pay the fee to cancel(which is not stated in my contract). I finally got issue resolved yesterday once I stayed on the line and insisted talking to someone. How the system was fixe was purely on my suggestions of things to try. Worst customer service ever, can’t wait to get out of this!
    Read More
  15. User Score
    0
    August 14th, 2018 Saint Paul, MN
    1 people found this review helpful!
    Select Security bought AlarmForce. They took over and did not inform customers of the change in writing or by email. I had Alarm Force set up on billing through my credit card which was changed due to fraud. The company failed to bill me for their fee after October of 2017 which has been verified by my credit card company. In July they attempted to bill me for their monthly fee and the charge was declined since I had a different number. This was the first time I had any notification that their payment was not processed. Now they are trying to bill me for service since last year and an additional 60 days of service to cancel. I am considering contacting the Attorney General about them to see what is legal in MN. Oh, and by the way, they want there 7 year old equipment back which they will undoubtedly throw in the toxic waste bin. Based on what customers are saying here, perhaps I need to move forward with the Attorney General.
    Read More
  16. User Score
    0
    August 14th, 2018
    2 people found this review helpful!
    Awful cancellation policy. I signed up for this service for a rental property and my tenants never armed it (I realize this is our fault). I tried to cancel after 1 year but was locked into a 3 year contract. I was told I could call in to cancel once this contract is up to not be charged a cancellation fee that totaled the remaining billable months. They would not cancel over the phone and I had to email. They are now making me return my equipment or I am charged $350 and are telling me I will be billed 60 days after this equipment is returned. Do not sign up with this company for a residential home!
    Read More
  17. User Score
    0
    July 31st, 2018 Fort Worth, TX
    1 people found this review helpful!
    Our alarm company DFW Security sold our contract to this company without so much as an acknowledgement while our account was on hold for 6 months due to building a new house and not having a place for an alarm system.

    Now this company is taking money out of our account and has never stepped foot in our home. We have NONE of their equipment. The equipment we had previously came with our previous house so it was left with the sale. And they WILL NOT stop charging our account. Shady, shady people. They obviously can only get business by taking it from another company without the customer’s consent.

    Read More
  18. User Score
    1
    July 21st, 2018
    3 people found this review helpful!
    Tolk over alarm force which was 26 a month. Does not support their equipment and wants to replace for more money. Cancellation policy is 60 days of billing and return of old equipment or you pay 350.00. Very unhappy
    Read More
  19. User Score
    1
    July 18th, 2018 Tampa, FL
    6 people found this review helpful!
    Their cancellation policy seems designed to punish those leaving their service. We had alarmforce when it was bought by select security. We were constantly pressed to update to the new system At best they would pay a portion of the expense. We decided to cancel. They demand a 60 days notice and requiring payment for those months even if they are no longer monitoring. additionally, They expect all equipment shipped back before they will cancel. In our case most of the equipment was purchased from alarm force. We were regular customers for almost five years.
    Read More
  20. User Score
    0
    July 6th, 2018 Johnstown, PA
    1 people found this review helpful!
    Deceived by sales persons that I was getting an upgrade to my current service with Vivint.
    Got locked into a 5 year contract. Carbon Monoxide detector went bad and two days later installed a new one and continued to get announcements from system about detector failure.Called and told new one installed and sent receipts showing purchase of new one and still had announcements over system. Simply fed up with company/customer service. Canceled service at end of contract.
    Read More
  21. User Score
    0
    July 5th, 2018 Milford, OH
    5 people found this review helpful!
    we had alarm force for the last several years, and their customer service was great. when the alarm went off, alarm force immediately came on to respond. when select security took over, and we accidentally set the alarm off, it took them several minutes to respond. luckily there was no emergency. i asked them about it and they blamed it on us having the alarm force legacy equipment.
    we are getting ready to move to a new home and will not be using select security.
    Read More
  22. User Score
    0
    June 29th, 2018 Memphis, TN
    3 people found this review helpful!
    Horrid customer service. Email takes days to respond and never answers the question, even one as simple as where do I send payments now. I really hate the day my long term security company sold to these clowns. If they can’t respond to a question or a need in a reasonable amount of time, I have no confidence they can respond to my security needs.
    Read More
  23. User Score
    1
    June 27th, 2018 Toney, AL
    3 people found this review helpful!
    Company does not have current contracts from companies they have purchased. They will over bill you after they take over contract. Changed from line phone to cellular to save money. Bought cell phone and paid for it. When they took over contract they started charging a mobile phone fee of $12.00. Cost more now than when I had land line. They also won’t tell you must cancel in writing to keep service going.
    Read More
  24. User Score
    10
    May 11th, 2018 Charlotte, NC
    1 people found this review helpful!
    I had an issue with the movement of 2 motion detectors during installation, after I posted a bad review I was contacted by select security. They came out in a timely manner moved and replaced the detectors. The employees Andy and Jason were great they explained how the unit works and all the perks with the unit . I will be a select security customer for life. Great Company !!!!! G. H.
    Read More
  25. User Score
    0
    May 9th, 2018 East Stroudsburg, PA
    7 people found this review helpful!
    FIND ANOTHER COMPANY. NOT GOOD.

    Terrible company to do business with. I ended up with them because my previous provider sold out to them. They never stepped foot in my home nor supplied any equipment. I honestly believe that I was mailed the contract to sign, and I believe it only consisted of 1 page. They auto sign you for 5 year intervals . Upon receiving a letter from them I was informed that I signed this contract. It was emailed to me as proof, however there were 4 pages total. At the bottom there were spaces for initials which I did not initial. They claim because I signed the first page it is a legal document. I am reporting them to the Attorney Generals Office and I suggest others do the same if you too have been misled or just plain lied to as I feel I have.

    Read More
  26. User Score
    0
    April 6th, 2018
    7 people found this review helpful!
    Do NOT sign a 5 year contract with this company. Read the fine print. you may cancel the services at any time, but that does not cancel the contract. you must continue to pay for the full 5 years, even if you have left and sold the house….NO EXCEPTIONS. This costs thousands over the years.
    In addition, the customer service is poor and though the technicians are usually okay, trying to make people understand your needs when on the phone is the pits!!!
    ****They simply are not upfront with you about the terms and the total cost once you sign on the dotted line. Don’t sign your life away
    Read More
  27. User Score
    0
    April 2nd, 2018
    3 people found this review helpful!
    This is the worst company to do business with.customer services stink would not recommend!!!
    Read More
  28. User Score
    0
    March 19th, 2018
    4 people found this review helpful!
    The absolute worst customer service I have ever experienced! I am so glad that my contract is over next month. TERRIBLE!
    Read More
  29. User Score
    0
    March 2nd, 2018 Erlanger, KY
    7 people found this review helpful!
    I am being billed for five months of monitoring service — a service that was never provided. This company’s customer service is lousy. They made zero effort to contact me after taking over AlarmForce company and never provided me with any correspondence. Another relative using their service required all new equipment because old equipment wasn’t compatible. It’s bad business to bill for monitoring that couldn’t have been provided in obsolete equipment. Would never recommend this company to anyone.
    Disgusted in Cincinnati
    Read More
  30. User Score
    0
    February 15th, 2018 Pittsburgh, PA
    5 people found this review helpful!
    Do not use this security service, their customer service rates a definite 0. They called and said our battery needed to be replaced and I asked where are the batteries located and what kind. They replied they did not know. Since this was early morning on New Years Eve, they said look for the batteries somewhere on the window and go to a store and buy them. In addition our alarm system kept beeping every minute and since it was a holiday, the person I called could not tell me how to stop the beeping. I will never recommend this company to anyone. Now we are going through the same problems as we are having home construction thus setting off the same beeping every minute. Plus you have a 5 year contract which is to be paid in if you cancel and the contract for 5 years totals $3000.
    Read More
  31. User Score
    0
    February 12th, 2018
    5 people found this review helpful!
    terrible save your money,dont call before they dispatch police,even though we have two way communication. we had alarm force which was great
    Read More
  32. User Score
    0
    February 5th, 2018 Portsmouth, NH
    8 people found this review helpful!
    This company is a scam do not purchase any security system from here. I was with them for 4 years and they offered to upgrade my system at no cost. They scammed me into a 3 year contract and now I’m selling my house but they won’t cancel my contract. I have nowhere to put their system but they said I can keep paying it monthly or pay $1000 to cancel the contract. What type of company does not let you freeze or suspend a contract until you have a home to put the system in. Their customer service is very unprofessional, you can hear them laughing in the background and they hang up on you several times if they can’t answer your questions. RIP OFF DO NOT BUY
    Read More
  33. User Score
    0
    January 18th, 2018
    6 people found this review helpful!
    Don’t waste your money! They lie about not putting you into a contract and then you’re in a contract for five years and their service is terrible.
    If you want a system when there truly is an issue they should catch but miss and instead you catch it, report it, and they ignore what you say when they contact you as if it’s a brand new problem over 14 HOURS later then this is the company for you. Last night my daughter and I discovered that every single door and motion sensor was not picking up on the alarm panel and tripping an alarm like it should. So I call in and say what’s going on, give what contact methods to use for today, and that I won’t be available by cell phone because oh you know gotta work. Twelve hours later their panel FINALLY realizes there’s a problem but they don’t call then do they? Nope they wait until over two more hours later so a total of 14 hours after I figured out nothing was working myself. Do they read the notes from last night about contact method? If you haven’t caught on my now the answer is no they didn’t so they call my cell phone as I’m trying to leave for work instead of emailing or contacting my direct work line. Then after I tell the girl what’s going on and that I don’t have time to deal with it because they didn’t listen to begin with and I just need to make sure they have my right contact info for sending me trouble shooting instructions. Does she listen, speed it up,  not waste my time? Funny haha that’s a joke nope she repeats every bloody thing I just said was wrong as if I hadn’t said a word and she was informing me of the revelation of new information. So pissed me off. Called back tell the guy to cancel service don’t have time to waste because I’m brushing my teeth while trying to get this done and rather than doing what’s asked he puts me on hold twice for a “supervisor” after I said I want it cancelled immediately because fourteen bloody hours and they don’t see a problem with that? What’s the point of a security system THAT DOESN’T WORK?!?! Don’t waste your time or money! Over a week and a half later still not working and no one has called me back about it, shocker.
    Read More
  34. User Score
    1
    January 11th, 2018
    6 people found this review helpful!
    If you are looking for a reliable security system from an honest company STAY AWAY FROM SELECT SECURITY.They cannot get their services(2 way voice response,panel glassbreak,disarm picture notification etc.)to work correctly every time.They go so far as to direct the installers to mislead the customers as to the effectiveness of these services when they dont work.
    Read More
  35. User Score
    1
    January 11th, 2018
    5 people found this review helpful!
    If you are looking for a reliable security system from an honest company STAY AWAY FROM SELECT SECURITY.They cannot get their services(2 way voice response,panel glassbreak,disarm picture notification etc.)to work correctly every time.They go so far as to direct the installers to mislead the customers as to the effectiveness of these services when they dont work.
    Read More
  36. User Score
    0
    January 10th, 2018
    7 people found this review helpful!
    This company is a SCAM ARTIST!!! THEY GET YOU TO SIGN THIS CONTRACT FOR 5 YEARS AND THEN AUTO RENEW YOUR CONTRACT FOR FIVE MORE YEARS. THE CUSTOMER SERVICE PEOPLE LIE AND SWINDLE
    YOU ON THE PHONE AND SAY THERE IS NOTHING THEY CAN DO.THEN I ASKED TO SPEAK TO A SUPERVISOR AND SHE LIES AND SAYS SHE IS A SUPERVISOR. STAY AWAY FROM HIS COMPANY!! I WILL BE GETTING AN ATTORNEY.
    Read More
  37. User Score
    1
    January 6th, 2018 Cincinnati, OH
    4 people found this review helpful!
    I was an Alarm Force customer. I had a false alram and no one called me to verify and then they called the police. I am finding a new security system provider. 1/6/18
    Read More
  38. User Score
    0
    December 6th, 2017
    8 people found this review helpful!
    This Company is TERRIBLE> STAY AWAY FROM THEM.

    They will not answer the phone.
    I’ve had to leave voice mails to try and get help.

    They will not send Techs out except Mon. thru Thurs 9 A. M. to 3:30 P. M.

    Equipment does not work half of the time and when you complain they tell you
    that you need to upgrade and then try to charge crazy prices and up your monthly rate.

    My Alarm System did not work correctly for 2 months and finally not at all for a week.

    My wife and I both called and then when I called to cancel they said we had never called.

    STAY AWAY

    Read More
  39. User Score
    1
    November 2nd, 2017 Atlanta, GA
    9 people found this review helpful!
    Wow….after reading the comments below…I guess I will add my 2 cents. I was with Alarm Force for over 10 years. I was seriously shocked how badly things got messed up when i requested my service be transferred to a new house. I called and scheduled the transfer only to find out today that the installation I set up for my new home was instead set up for previous house I had just sold in error by SS. The sad part is when i called and repeatedly asked for them to fix it i was told no, they WOULD NOT install my service that I scheduled today. Please buyer beward…customer service they are not. The president of the company really needs to read about these unhappy consumers.
    Read More
  40. User Score
    0
    November 1st, 2017 Tobyhanna, PA
    6 people found this review helpful!
    Canceling service.. did not return phone call after cancellation of service, but still billed. Had a smaller service company bought out by Select. Finally got in touch with someone but they really don’t seem to care blame everything on the customer. Will never recommend in future and will be cancelling three accounts.
    Read More
  41. User Score
    0
    November 1st, 2017 Cincinnati, OH
    7 people found this review helpful!
    they took over my monitoring after alarm force I guess sold the business they were great this new outfit is HORRIBLE I tripped my alarm the alarm went off no two call so I called them put on hold for 3.30 minutes I canceled today going with adt
    Read More
  42. User Score
    0
    November 1st, 2017 Nanticoke, PA
    6 people found this review helpful!
    Are you kidding me? Had system already installed when I took over management of my mothers business. Realized how bad of a company they were and decided to do away with them. Saw my contract was up and stopped paying bill. Received letter saying I was responsible for 2800.00 of a new auto renew 5 year contract. Called costumer service. And the best they could offer was to pay 1/2 the five year contract to get out. This has to be criminal. No letter , no email, no phone call. Just an auto renewal for freakin five years. This company is desperate and relies on sneaky tactics to steal your money.
    Read More
  43. User Score
    0
    October 31st, 2017 Campbellsville, KY
    3 people found this review helpful!
    Horrible business practices! I wish that we would have never used this company. We normally do not write reviews in our family, but we felt like we needed to warn other people… Hopefully they will not get ripped off as we have been. Apparently this company thinks it is okay, to automatically renew your contract. We have been in a security contract with them for years. We have recently moved to a new home, and needed to disconnect the service. When we called to disconnect the service, they indicated that we would need to pay the remainder of the year in order to cancel the service, or we can use the service in our new home. We may have used them again… but for the fact that they are ripping us off, doesn’t exactly motivate us to continue with them in our next home. I have called their so called customer service department a few times, each time asking for a supervisor… that never returns my call. My husband has called a few times and also has never had a supervisor return his call. Buyer beware. This company does not care about you, and will bleed your wallet.
    Read More
  44. User Score
    0
    October 17th, 2017 Bowling Green, KY
    1 people found this review helpful!
    Awful service, Put on hold for 45 minutes, Then hung up on, Called again, waited on hold an hour and I gave up. Will be getting rid of them. Stay away
    Read More
  45. User Score
    0
    October 4th, 2017
    3 people found this review helpful!
    This company has absolutely HORRIBLE customer service!!! Do NOT spend your money with this company. I was an Alarm Force company for many years. I cancelled my service with them at the end of August 2016 due to selling my home and relocating. I was given a confirmation number for the cancellation at the time I called to cancel. Fast forward 2 months and they are still drafting the $37.39 from my account. I called Alarm Force and was given the number for Select Security as they are now servicing all US accounts. I called Select Security and was told that I am under contract (which I’m not – it was a month to month service) and was told that I never returned the signed cancellation form (which I never received nor was I told that it was required) and that the money that had been drafted for September and October could not be refunded. I asked to speak to someone in charge and was told that “Ken would call me back”. I asked for “Ken’s” last name and his number and was told that I could not have that information. THIS COMPANY IS A COMPLETE RIP OFF! DO NOT USE THEM! I had to notify my bank to stop any future auto drafts from this company. They are CROOKS!
    Read More
  46. User Score
    0
    October 2nd, 2017
    0 people found this review helpful!
    Buyer beware. This company preys on people in the hopes they will cancel their contracts due to poor service or disreputable sales people telling you things that are not true. The line that tells about the 5 year contract, which the salesmen do not tell you about, is so small you need a magnifying glass to read it. After you want to cancel they come after you for full payment.
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  47. User Score
    0
    September 5th, 2017 New York, NY
    1 people found this review helpful!
    THE MOST DIFFICULT COMPANY I HAVE EVER WORKED WITH – WHENEVER THEY HAVE A SYSTEM FAILURE ON THEIR EQUIPMENT THEY CALL ME BETWEEN 1:30 AM – 3:30AM – WE HAVE ASK THEY TIME AND TIME AGAIN TO PLEASE TEST THEIR SYSTEM SO IF THE Y DO HAVE A FAILURE THEY CAN CALL US BEFORE 11:00AM – NO CONVERSATION WITH THIS UNPROFESSIONAL COMPANY SEEMS TO GET THE POINT ACROSS – IT IS ALMOST AS THEY ARE DOING IT ON PURPOSE. THIS IS A VERY BAD COMPANY
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  48. User Score
    0
    August 22nd, 2017
    3 people found this review helpful!
    Canceled Select Security in Feb. of 2017 after very poor customer service. Told that I had 2 1/2 more years on contract even though I DID not sign additional pages accepting this three yr contract. Would not refund any payments for the first year although I had 6 months left on year contract. NOW they insist on billing me for the additional 2 years even though they are not monitoring this home. I have called customer service and showed them contract which was NOT signed they still are billing me and now charging a late fee. STAY AWAY from this company, David Stonehouse Mt Bethel PA 18013
    Read More
  49. User Score
    0
    August 10th, 2017 Mount Washington, KY
    1 people found this review helpful!
    Buyer beware. read your entire contract carefully. What was suppose to be a one year contract was for five.( My fault ) Service is terrible. Many hiddien cost!
    Read More
  50. User Score
    0
    July 24th, 2017 Tampa, FL
    3 people found this review helpful!
    Ranked # 64th in the United States, the worst thing that has occurred is Alarm Force a Canadian Company sold their US agreements to Select Security in June 2017. We are stuck with a terrible security monitoring company if we have signed an agreement.
    Read More

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Our Score
4.7
User Score
0.5
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
$42.95-$54.95

Up-Front Costs

Activation, Install & Equipment
$149-$249

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
-

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
75

Overall Score

Based on ranking criteria
4.7 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10