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#139
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Select Security

$54.99 monthly monitoring

Our Score
4.0
User Score
0.5

Visit Site

Our Score
4.0
User Score
0.5
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
$54.99

Up-Front Costs

Activation, Install & Equipment
$100

Technology & Equip.

10/10 = BEST
6/10

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
12 Years

F

Customer Support

Good, Bad, Limited
Bad

SDM Rank

Top 100 Company Rank
48

Number of Reviews

User reviews here on BHSC
19

This Review is maintained by Isaac Ericksen

Review Last Updated: April 8, 2016

In 1998 Patrick Egan, founder, established Select Security, Inc, which installed and secured over 24,000 homes and businesses across a large swath of the country.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.7
$19.99
$0

#2

8.3
$34.99
$99.95

#3

4.3
$34.99
$0

#139
large

0.5
$54.99
$100

Security System Overview

Select Security offers a variety of starting packages to meet the needs of their customers, however, their basic and cheapest package is a cellular-based system that does not require a phoneline and uses 2GIG wireless technology.  This package starts at $100 for the upfront costs and $54.99/month for 60 months to cover monitoring fees.  Included in this package is:

  • 1 touch screen panel
  • 3 door/window sensors
  • 1 motion sensor
  • Siren
  • Key fob
  • 24/hr monitoring

This system is smart phone compatible which allows the customer to control their entire home security system from their phone.

The Good

The most impressive part of Select Security’s basic package is the lifetime equipment warranty.  For the full life of the contract all equipment and batteries are covered and can be serviced by a full-time technician at no cost.  The only time customers are required to pay out of pocket is if the equipment was broke at the fault of the user (e.g. the ladder knocks the door sensor off).  For newer customers it is also important to note that while Select Security is a younger company it was started by Mr. Patrick Egan, who started and ran the Commonwealth Security company in 1971.  During that time, the Commonwealth Company grew to become one of the top security companies nationwide, with over 30,000 customers and 10 office locations.  Furthermore, since starting Select Security they have acquired over 24,000 customers and have become one of the biggest home security companies in the mid-Atlantic region.  Because of this tremendous growth Select has been named to SDM’s best 100 list for three straight years.

The Bad

Based on their B rating with the BBB it is apparent that they have had some issues with customer service.  Many individuals felt that they were not dealt with fairly and that information was withheld at the time of installation.  Another problem for the cost-conscious customer is the expensive monthly rate.  A typical rate ranges from $30-$40; however Select Security is much more costly at $55/month.  Some of these extra costs might be due to trying to recuperate some of the costs of providing a lifetime warranty.  But regardless the reason, it is one of the more expensive monthly rates for a starting package on the market. Replacements for equipment like a touch screen will also cost $50 to cover the service trip charge. The parts and labor are free, but there is a fee still associated with replacing parts.

The Bottom Line

Select Security is a growing company, with offices in PA, OH, UT, and CA.  As a larger company they are able to provide more amenities than other smaller companies. However, if you are concerned about possible poor customer relations or cost savings then it might be wise to search elsewhere for your home security needs.

Section 1. D.

Lease – The Company Agrees to lease the System to the customer for an initial term of 5 years from the installation date and the customer agrees to pay the company the lease fee. After the initial term, the lease service will automatically renew for successive 5 year terms unless cancelled by either party in writing at least thirty days before the end of the initial term or any renewal term.

Why it’s important

Make sure that if after the initial five year contract ends you do not want to continue service that you notify them at least 30 days prior to the end of the contract. Otherwise, they will automatically renew the agreement for an indefinite number of repeating 5-year terms.

Section 3

Limited Warranty – For 90 days from the date when the System is substantially installed, the company warrants that if any part of the system does not work because of a defect or because of ordinary wear and tear, the company will repair or replace that part at no charge to the customer. The company may use reconditioned parts in making repairs, but the company warrants the replacement parts only for the remainder of the warranty period.

Why it’s important

If within the first 90 days some of the equipment breaks Select Security will replace it with refurbished equipment and only insure the used equipment for the reminder of the 90 days. After that, it is up to the customer to pay for any repairs.

Section 7

System Changes – The customer agrees to obtain all permits and licenses and pay all taxes, fines and other assessments, including sales taxes. The Company’s fees are based upon existing taxes and charges, and the Company ca increase the company’s fees to reflect changes in these taxes or charges. After the first year the company may increase its fees if it notifies the customers in writing. If the customer is unwilling to pay the increased fees, it must notify the company that it wishes to terminate this agreement within 30 days after receiving notice of the increased fees from the company. The company then may either terminate the agreement or reduce the fees back to their previous levels thereby binding the customer to the remaining term of this agreement.

Why it’s important

If Select Security increases your rate for whatever reason you can fight it. You must present it to them in writing and from there they can either keep your payments at the lower rate or terminate the contract. Either way, you do not have to accept higher rate changes.

Yearly Company Information

Year Monthly Revenue Customers Gross Rev. ($mil) Full Time Employees
2012 $374,000 9,182 $9.1 121
2011 $340,000 7,850 $6.5 105
2010 $235,000 6,197 $5.1 60

Taken from sdmmag.com

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19 Select Security Reviews

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  1. User Score
    0
    August 1st, 2016 York, PA
    0 people found this review helpful!
    They just informed me that if i don’t spend $200 on an updated 4g card for my system or sign a new 5 year contract then I will still have to pay for my service but it won’t work. So I get to pay $50 a month for service that doesn’t work for the rest of my ridiculously long contract? Fraudulent, SCAMMERS. STAY AWAY!
    Read More
  2. User Score
    0
    June 24th, 2016 Reading, PA
    1 people found this review helpful!
    Got my system 4 years ago. The salesman never explained that the contract has to continue even if I’m no longer living in the house. Sold my home and moving away where there is no Select Security and I have to pay the year that is left in the contract without using the service. Select Security is the most expensive security service in the market and their policies are against the customer. The personal in customer service is rude with the client. I guess they have to deal with this problem daily due to company policies.
    Read More
  3. User Score
    0
    January 28th, 2016 Shinnston, WV
    3 people found this review helpful!
    In this there is no number less than zero. We had this company for 11 years and they were bought out by another company. suddenly we have problem with soft ware and instead fixing the problem, they choose to throw us under the bus for more money and they don’t back the equipment they sold. They want to sell new equipment for more money and raise the monthly charge. There customer service sucks right down with the pigs, or should I insult the pigs that way. it is strange that there is a soft ware problem in there system. I know another customer that has the same problem. Has me thinking fraud in this company.
    Read More
  4. User Score
    0
    October 29th, 2015 Watsontown, PA
    2 people found this review helpful!
    The company recognizes that their auto-renewal is unethical, and that their practice of not complying with the Pennsylvania Senate Bill 991 requirement of notifying customers at least 30 days prior to the effective date of that auto-renewal is unethical (but they claim that it isn’t illegal because the original contract was signed before the law took effect) but that they will enforce it anyway and send the account to collections if we don’t pay. Oh, but they’ll settle for half (just under $900) of the remaining 4 years and 3 months of undelivered services for which we were auto-renewed, but won’t negotiate any farther than that. Oh, and the fact that we had conversations (one-sided as they were for most of the time, as their sales department is the most unresponsive I’ve run across) about our need to switch or alter our service with Select Security is irrelevant to the fact that they didn’t mention anything about a contract being in effect until AFTER we had already contracted with another provider due to both their unresponsiveness and ridiculous pricing structure… nevermind that. We were just talking to sales, and apparently sales isn’t required to disclose to customers that they are under contract and will be slammed with these penalties if they decide to leave because the company is a disaster.
    Read More
  5. User Score
    0
    August 7th, 2015 Allison Park, PA
    3 people found this review helpful!
    Very POOR customer service! They DO NOT return phone calls. Only deal with this security system if you WANT your house or business burglarized! Customer service rep continually cut me off whenever I tried to talk . Problems with my system yet they FAILED to notify me of these issues & cashed my checks immediately upon receiving.
    Read More
  6. User Score
    0
    June 23rd, 2015 Potomac, MD
    2 people found this review helpful!
    Select security a FRAUD company

    If you see this company just run away this is a SCAM company!!!!

    We used to have a different security company and one day, the select security guy shows up at our front door. He stated that they wanted to do an upgrade on our old system. I asked them clearly if this is the same company and the man replied YES. So we opened our house for these people. I was reassured because basically the technician used the same old security system from the house. The only thing that he changed was the panel. At the end of the service he handed me a form from his iPad to sign which I thought was an acknowledgement of the work he just done. Never mentioned contract or whatsoever!!! It turns out to be a brand new contract. My old security company fined me for early termination. I called select security back and was told there is nothing they can do to help. We ended up paying the fees and go along with select security with the idea that as soon the contract is over, these guys will be out of the windows. My monthly payment supposed to be $42/month. They were actually charged me $56/month. I didn’t find out until several months later when my wife checked the credit card statement. I called them back about this and was told that there are $5 taxes for the state of Maryland….even that, my monthly payment shouldn’t be $56!!! They agreed to correct the mistake. My last straw came when lest than 6months, the panel broke. We were told that select security will fix any defective equipment and now they want us to pay to have the panel fix. That was it for us. We wanted out of this contract and fast!!!! I expressly called them and left many voicemails, send them letter, email them, to request a cancellation. They did nothing!!! Select security continues sending us a recurring bill for the past 10 months for service they never provide….this is a FRAUD company. They lied to us from day one to the end. I finally get hold of someone and I am awaiting the cancelation fees bill. We will definitively seek a lawyer for this. This is a SCAM company that people should be aware of….

    Read More
  7. User Score
    2
    April 27th, 2015 Cincinnati, OH
    3 people found this review helpful!
    A company that loves to use the old bait and switch. Installed a security system for our company. Key fob access and security cameras. The key fob system is spotty at best and the camera system was presented as being accessible from online and turns out it is not. Also issue with camera sectors going out constantly.

    They quoted the entire system, then constantly come back and say there is too much equip for the system and we need an upgrade.

    I recommend avoiding this company

    Read More
  8. User Score
    1
    April 2nd, 2015 Hollidaysburg, PA
    3 people found this review helpful!
    Canceled service in 2013 and they say we owe over $250.00 for monitoring services. They are hard to deal with and are still trying to have us pay a bill for which we did not authorize.
    Read More
  9. User Score
    0
    February 19th, 2015 Morgantown, PA
    5 people found this review helpful!
    Select Security was suggested to me through my local electric supply as I had said I was interested in security for my new home. A lady named Marie had called me with sales information and she was the RUDEST person I’ve ever encountered on a customer service/sales standpoint. She tried to bully me into the sale and then proceeded to tell me I was a liar and that I could not afford $44.95 a month for security. I am sharing this experience with everyone I know.
    Read More
  10. User Score
    0
    February 10th, 2015 Morgantown, WV
    4 people found this review helpful!
    Terrible security. It’s all about SELECT SECURITY and not about the customers. Never go with this company. Terrible decision on my part. AWFUL!!
    Read More
  11. User Score
    2
    December 9th, 2014 Philadelphia, PA
    3 people found this review helpful!
    I was originally with another company that installed and did the monitoring. I had no issues that were not able to be corrected in one service call. This company later sold to Select Security and its been nothing but one problem after another. Multiple service calls for the same issue of which I was billed for every call. False alarms every other week. More than 15 calls in three years letting me know that my battery was low though they were unable to correct the battery issue. Alrams going off in the middle of the night and with the incorect password (because i was startled) kept asking for the password (good thing i wasnt being robbed). Medical alert and fire calls with no sign of EMS, Fire, or police even though they are only a mile from my house. That’s right, they don’t notify the authorties unless you beg. Trying to cancel..forget it. they lock you into a 5 year contract and don’t hold up their end of the contract (like giving my family peace of mind, security, or a working system)
    Overall, poor service and poor ability to correct issues. My family felt less safe with Select Security as our security company. Call anyone else but Select Security.. You’ll be better off.
    Read More
  12. User Score
    1
    November 12th, 2014 Ashburn, VA
    1 people found this review helpful!
    Very poor customer service. Trying to cancel service due to moving and they want to bill you for any remaining months on a “contract”. You have to sign a 5 year contract initially and once that is over, you are renewed on an annual basis. However, you don’t sign anything to “extend” the contract, they just do it and then tell you that you are violating the contract when you cancel the account. However, they are happy to sell you new service or to contact the new homeowner to see if they want the service. It is stressful enough to move but to deal with people who have this “I;m better than you attitude”, it makes everything that much worse. Why would I want to continue paying for a service that 1. I will not be using because I will no longer be in the home? 2. I did not agree in writing to “extend” their contract. 3. Why would I pay for service for the new homeowner for several months? They can pay their own bills.

    When you call to cancel, you have to send a request in writing by e-mail. Then when you do that, they don’t respond and you have to follow up with them. Then they tell you that you are responsible for 6 more months of monitoring service. They act like you owe them and they are doing you a favor. And these are supposed to be the people that “help” you when you have someone break into your home? No thanks. I’ll take my chances.

    Read More
  13. User Score
    0
    November 10th, 2014 Dallas, TX
    1 people found this review helpful!
    THE WORST SECURITY COMPANY EVER! Do NOT sign with this company. The system it self is no good. There is no one local like they say there is and it takes FOREVER to even get help. We have an issue with our system EVERY MONTH. Low battery, motion detectors or just the system it self. VERY rude customer service. I wish we would have stayed with ADT for our company.
    Read More
  14. User Score
    1
    August 22nd, 2014 Austin, TX
    3 people found this review helpful!
    When a call is placed for a service technician, they promise they will call back but don’t. It does not matter if you have an urgent problem. Even placing an emergency service request goes on deaf ears. Three various customer agents were incredibly rude and expressed a I-could-not-care-less attitude when my mother called today. So not impressed and wish I could cancel. Additionally, the sales rep who sold me the service lied about the company being local. It is not. And, he lied about the final price. It is $15 more than he quoted, per month.
    Read More
  15. User Score
    0
    August 17th, 2014 Lancaster, PA
    3 people found this review helpful!
    Never sign with this company. They are liars. I should have never left my old security system. they were very helpful they drew us in with a false sense of trust. It was the worst decision I ever made. STAY AWAY!
    Read More
  16. User Score
    0
    July 22nd, 2014 Chagrin Falls, OH
    1 people found this review helpful!
    These people are the most dishonest people I have ever done business with. When “FM Systems” sold out to them noone called or came to the house to explain anything. All they did was sent a contract in the mail and a letter introducing them as the new service provider and demanding a signature on the contract. They will not let you out of the contract without paying off the balance and are nothing more than thieves. Like several people have stated in other reviews “They prey on the elderly”!! When I recently tried to cancel the contract I was lied to, told I would need to pay off the balance, and the customer service rep “Cindy” offered to have some one come buy and upgrade the service… Which would have made the contract that has 3 years left start over with a new 5 year contract! DO NOT EVER LET THESE PEOPLE IN YOUR HOUSE FOR ANY REASON!!!
    Read More
  17. User Score
    0
    February 10th, 2014 Pleasant Grove, UT
    2 people found this review helpful!
    The Select Security representative came to our door and told us that the equipment and installation would be free, because my mother-in-law was elderly, and obviously needed a Med-Alert device, based on the wheel chair lift at our house. After numerous false alarms, after which my wife was called in the middle of the night each time, the one time my mother-in-law actually needed help, she could not remember the PIN code for the device. She could not be helped, so the whole service is worthless.
    My mother-in-law passed away about three months after we got the service, and we were then told we could not cancel the service for 5 years. Why would anybody in their right mind agree to a 5-year contact to protect a woman then in her 90′s?
    This is a group of slimy bastards. Don’t ever accept their assurances or their service.
    Read More
  18. User Score
    2
    December 11th, 2013 Altoona, PA
    2 people found this review helpful!
    Their contracts are confusing to even the more educated consumer. BEWARE the five year contract term! It renews automatically and any modifications also lock you in to another five year term. Unfortunately this isn’t clear at all and they aren’t helpful or understanding.
    Read More
  19. User Score
    0
    November 6th, 2013 Harrisburg, PA
    1 people found this review helpful!
    I’m a bit disappointed with how they handle my 91 year old grandmother. She cannot use the system and I have been informed has been locked into a 5-year contract. Why do people prey on the elderly???
    Read More

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Our Score
4.0
User Score
0.5
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
$54.99

Up-Front Costs

Activation, Install & Equipment
$100

Technology & Equip.

10/10 = BEST
6/10

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
12 Years

F

Customer Support

Good, Bad, Limited
Bad

SDM Rank

Top 100 Company Rank
48

Number of Reviews

User reviews here on BHSC
19
Our Score
9.4
User Score
8.7
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,209