Best Home Security Companys

124 Companies 15,808 Real Customer Reviews

Current

What Others Are
Researching Right Now:

Our Score
4.7
User Score
0.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$42.95-$54.95

Install & Equipment Fee

$149-$249

Contract Length

Undisclosed

Cancellation Policy

-

System Relocation Fee

Undisclosed

Number of Reviews

81

This Review is maintained by Chase Sagum

Review Last Updated: June 19, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#61

0.4
$42.95-$54.95
$149-$249

  • Warranty: The most impressive part of Select Security’s basic package is the lifetime equipment warranty.  For the full life of the contract, all equipment and batteries are covered and can be serviced by a full-time technician at no cost.  The only time customers are required to pay out of pocket is if the equipment was broke at the fault of the user (e.g. the ladder knocks the door sensor off).
  • Packages: Select Security offers two different packages: Select Home IQ and Connected Home IQ. The SelectHome IQ is the more standard of the two and costs $149 up-front and $42.95/month. The Connected Home IQ package costs $249 up-front and $54.95/month.
  • Availability: Select Security is a growing company, with offices in PA, OH, UT, and CA.
  • Installation: Select Security uses expert installers to take care of every SmartHome installation. This ensures that the job is done right and meets your exacting standards. From scheduling through final walkthrough, our professional team is committed to your satisfaction.
  • Our Recommendation: While Select Security offers some of the most advanced technology in the industry, they are more expensive than other providers and limit their customers when it comes to installation options. For these reasons, we recommend looking into other companies like Protect America or Frontpoint.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

81 Select Security Reviews

1. Select Your Rating:

61
14
4
1
1
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    June 21st, 2019
    0 people found this review helpful!
    Worse company ever they don’t know how to install fix problems with the security system tech support is no go operators are rude and don’t want to do there jobs and mangers don’t ever know how to do there job have had nothing but problems from day one would not get this security company
    Read More
  2. User Score
    0
    June 6th, 2019 Owensboro, KY
    0 people found this review helpful!
    I told them that I no longer needed their service they stated that I had auto renewed for an addition 36 months 2 months prior. I had started business with this company in 2016. They are now trying to secure payment through 2022 from at the tune of $800+!! I said no way . They keep calling me and bothering me. They state they have lowered it to $400 and I am not paying them anything for future service I don’t want. They are scam! Stay away!
    Read More
  3. User Score
    0
    May 15th, 2019
    0 people found this review helpful!
    I put a review up then took it down but this company deserve this review and it needs to stay. The amount of issues would take all day to write up and the list gets longer daily. The lack of communication inside this company is unimaginable. If you would like security along with massive headaches huge communication failures and bills months later stating these are for the taxes for your initial install then select is your company. Good luck to anyone that chooses select.
    Read More
  4. User Score
    0
    May 11th, 2019 Richmond, KY
    1 people found this review helpful!
    It was a good company when alarm force had it .this is the third complaint and it lasted months even after speaking and sending emails pictures, and videos of there services. This is the second theft on my property told them time and time again the cameras weren’t working properly at night zero visibility. I work out of town and gone sometimes months at a time.I WOULD NOT RECOMMEND THIS COMPANY.
    Read More
  5. User Score
    1
    April 29th, 2019
    0 people found this review helpful!
    Just terrible. I’ve had to have service calls weekly and scheduling is at least always a week out. That’s after always being on interminable hold every time you call. Just awful. Hate this company. Don’t even consider them!!!
    Read More
  6. User Score
    0
    April 18th, 2019
    0 people found this review helpful!
    I have tried to purchase a home security system through select and I have been waiting over a month for someone to contact me I spoke with a lady a week after I had sent an email to get an estimate and she told me someone would contact me within 24-48 business hours so then 2 1/2 weeks went by and nobody contacted me so I called again to address the issue and I spoke to same receptionist and she put me on hold to connect me to the representative for my area and she told me she was in a meeting and supposedly the receptionist sent the representative an email and her supervisor an email to contact me within 24 hours as this has been an ongoing issue the representative should have contacted me before the end of the shift and here it is 24 hours later and still not one call or email from them I haven’t even been able to purchase their services at this rate it’s better to take my money elsewhere and the trust for my home and family to be put in select security hands is VERY SCARY! when your a home security business customers should always be your main priority!
    Read More
  7. User Score
    0
    March 5th, 2019
    0 people found this review helpful!
    I was a customer of DFW Security and evidently Select Security bought my contract in June 2018. I’ve tried to renew my permit for 2019 and just discovered Select Security is not listed as one of the City of Carrollton Texas security providers. I sent DFW & Select Security my information during the change over. They even came out and added a siren (did a lousy job) and they’ve taken my money all of these months. Do a lot of research. I’ve got a lot of $$ invested in this contract and I’m not happy.
    Read More
  8. User Score
    0
    February 11th, 2019
    0 people found this review helpful!
    we had great service in Ohio under our old company, once Select took over it got bad then worse, no service for 2 weeks, monitors are clueless and rude,hopefully we can change soon
    Read More
  9. User Score
    1
    January 24th, 2019
    2 people found this review helpful!
    When I moved into my new home in Lawrenceville, Ga in 2015 I signed a contract with Alarm Force. I received notification from Select Security in 2017 saying that they will be taking over services for North America and that all my equipment had to be switched out. Since I had to purchase Select Security’s equipment they FORCED me to sign a new three year contract. I did not like this at all. I will never sign another contact for an alarm company. Select Security is very deceptive!!! I wrote a letter to cooperate headquarters and I never got a response! Terrible way to treat your customers!
    Read More
  10. User Score
    0
    January 23rd, 2019 Morgantown, WV
    6 people found this review helpful!
    BEWARE contract has “auto-renewal” language, renews for 30 months each time without any new signature. I called and spoke to rep to cancel my service without any disclosure about having time on my “contract” –I had a new service installed with another company and when I called to verify my service was off was told I have a contractual agreement to pay over $1000 for time remaining on my contract!!!
    NOT transparent at all.
    Poor customer support all along. Strongly recommend avoid dealing with this organiztion
    Read More
  11. User Score
    0
    December 31st, 2018
    3 people found this review helpful!
    Horrible company , wait you go to leave them. My contract had expired a year previously and my equipment was outdated. My equipment would not be good after this spring. I did not find this out until I updated my credit card. The charges for the new equipment and the monthly service would be quite a bit more than I have been paying. I canceled my service and they told me that they were still going to bill me for two months. Contacted my credit card company and waiting for the bill to post. The credit card company said they didn’t really know if they could do anything about it. I will be shopping for a new credit card company also. Go with ADT, very nice people and you can negotiate initial cost. ADT is a much better company
    Read More
  12. User Score
    2
    December 19th, 2018
    2 people found this review helpful!
    As I changed phone service from LAN to cable my alarm no longer worked. I contacted local office and they provided a quote for upgrade plus monitoring monthly charge. Months later I called the toll free number to discuss monthly fees b/c I received multiple less costly offers. The conversation immediately turned into a confrontation. I adamantly expressed I am interested in service, I am interested in upgrading, I just wanted to see if there was a promotion available. Then asked to speak to the manager and the manager was even worse. When I said forget it I’m just canceling she told me she would take me to court and I could be sued that I was held by a contract ( which was false). It only got worse from there. I never received an apology and every attempt to reconcile and inquire for service they wanted to talk about collections. Very, very unprofessional. I only went to them because I originally started with COMstar and had a completely different experience. I would not recommend them to anyone. Do not sign a contract with these people. They have no appreciation or respect for customers. They are aggressive and attempt to use contracts to bind customers vs offering good customer service. Very disappointing!
    Read More
  13. User Score
    0
    December 17th, 2018 Erie, PA
    2 people found this review helpful!
    Worst alarm company in the U.S.A you will waste your money Camera system is worst then you can buy from a Chinese shop on the corner ,and when they get you in a contract your done ,they have alarm company with no contract ,this is the worst out there
    Read More
  14. User Score
    0
    December 14th, 2018 Detroit, MI
    2 people found this review helpful!
    I signed 3 yrs. upgrade on their verbal description, after year their contract end up to be a 4 more pages exempting them salves from any responsibility except collecting the monies .No one would commit oneself if all pages are presented . I have little les then two yrs . left to endure this garbage . In mean time hopefully some law firm start class action suits and clean you clock. In addition I will contact State of Ohio Attorney general and the local TV station. Judging by “glorious “reviews you have so far more people won’t take this laying down .
    Read More
  15. User Score
    0
    December 12th, 2018 Harrisburg, PA
    2 people found this review helpful!
    What a lousy experience this was. They basically mounted their system over the old system in our house and the magnets kept failing. Our “FREE” security system has cost me almost $7000!!! My original 5 year contract expired in May of 2017. When my family and I went through a financial crisis, they “gladly” reduced my payment in 1/2 for 3 months. But wait, I then had to pay those reduced rates all back over the next 3 months.

    They talked me into 12 additional months of reduced cost coverage, but somehow, my contract renewed for an additional 12 months only 8 months later. Now they tell me I needed to call and email to cancel, and that my additional months pay is my fault, not theirs. What a ripoff

    WARNING: REMEMBER THE OLD SAYING. IF IT SOUNDS TOO GOOD TO BE TRUE, IT PROBABLY IS…

    Read More
  16. User Score
    0
    December 11th, 2018
    1 people found this review helpful!
    Oh how I wish that I’ve read the reviews before you con me in upgrade. Riding on coat tale of a great company ( AlarmForce ) Shroud written contract tell me you never had intention in putting costumers interest first . No one can find out in three days how poor your services are. Three years are more like a sentence then a satisfaction of good service. Last week it took a 45 minute of dialing until I got thru. Imagine little less than two years in putting up with your goth ya “ service “
    Read More
  17. User Score
    0
    November 28th, 2018
    3 people found this review helpful!
    They tell you they are a great company but. When I got my equipment they told me they only cover 2 doors 1 window anything extra is a extra cost there techs don’t know what there doing I have had. Nothing but issues from day one with equipment not working properly and when I tried to get out of contact due to no working equipment they want you pay for difference of contact who has that kind of money on hand to do that even there camera stink have gave them many changes to fix. All concerns but it’s a big waste of time.
    Read More
  18. User Score
    0
    November 10th, 2018 Denver, CO
    4 people found this review helpful!
    I was an alarm force customer for a few years before they sold to select security. Since then I have been extremely disappointed. We accidentally set our alarm off once and it took them more than 5minutes to call us. Unacceptable for a security system. Their cancellation policy is horrible and you have to pay to have their equipment returned to them. Never use this company! They are the WORST
    Read More
  19. User Score
    1
    September 24th, 2018
    2 people found this review helpful!
    It has been 4 days since they came to fix my outdoor camera. It is hanging by the wire in the outside gutter because the repairman did not have a bracket to mount it to the house. The serviceman man has been telling me for three days he will be here tomorrow to finish. Bad service.
    Read More
  20. User Score
    0
    September 12th, 2018 Louisville, KY
    1 people found this review helpful!
    I have had an issue with my system for over a month, I have called customer service 5 times and not once have I gotten a call back that I was promised. I wanted to cancel my service only to find out that I am under contract until June of next year and I refused to pay the fee to cancel(which is not stated in my contract). I finally got issue resolved yesterday once I stayed on the line and insisted talking to someone. How the system was fixe was purely on my suggestions of things to try. Worst customer service ever, can’t wait to get out of this!
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
4.7
User Score
0.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$42.95-$54.95

Install & Equipment Fee

$149-$249

Contract Length

Undisclosed

Cancellation Policy

-

System Relocation Fee

Undisclosed

Number of Reviews

81
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,370