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#59

Select Security

Similar to: Vivint

Our Score
4.7
User Score
0.3

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Our Score
4.7
User Score
0.3
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
-

Up-Front Costs

Activation, Install & Equipment
$99-299

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
-

Cancellation Policy

Can you cancel contract?
-

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
50

This Review is maintained by Chase Sagum

Review Last Updated: February 6, 2018

In 1998 Patrick Egan, founder, established Select Security, Inc, which installed and secured over 24,000 homes and businesses across a large swath of the country.

Security System Overview

Select Security offers a variety of starting packages to meet the needs of their customers, however, their basic and cheapest package is a cellular-based system that does not require a phone line and uses 2GIG wireless technology.  This package starts at $100 for the upfront costs and $54.99/month for 60 months to cover monitoring fees.  Included in this package is:

  • 1 touch screen panel
  • 3 door/window sensors
  • 1 motion sensor
  • Siren
  • Key fob
  • 24/hr monitoring

This system is smartphone compatible which allows the customer to control their entire home security system from their phone.

The Good

The most impressive part of Select Security’s basic package is the lifetime equipment warranty.  For the full life of the contract, all equipment and batteries are covered and can be serviced by a full-time technician at no cost.  The only time customers are required to pay out of pocket is if the equipment was broke at the fault of the user (e.g. the ladder knocks the door sensor off).  For newer customers, it is also important to note that while Select Security is a younger company it was started by Mr. Patrick Egan, who started and ran the Commonwealth Security company in 1971.  During that time, the Commonwealth Company grew to become one of the top security companies nationwide, with over 30,000 customers and 10 office locations.  Furthermore, since starting Select Security they have acquired over 24,000 customers and have become one of the biggest home security companies in the mid-Atlantic region.  Because of this tremendous growth Select has been named to SDM’s best 100 list for three straight years.

The Bad

Another problem for the cost-conscious customer is the expensive monthly rate.  A typical rate ranges from $30-$40; however, Select Security is much more costly at $55/month.  Some of these extra costs might be due to trying to recuperate some of the costs of providing a lifetime warranty.  But regardless the reason, it is one of the more expensive monthly rates for a starting package on the market. Replacements for equipment like a touch screen will also cost $50 to cover the service trip charge. The parts and labor are free, but there is a fee still associated with replacing parts.

The Bottom Line

Select Security is a growing company, with offices in PA, OH, UT, and CA.  As a larger company, they are able to provide more amenities than other smaller companies. However, if you are concerned about possible poor customer relations or cost savings then it might be wise to search elsewhere for your home security needs.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$19.99-$42.99
$0

#2

7.3
$34.99
$99

#3

3.1
29.99-59.95
$99

#59

0.3
-
$99-299

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50 Select Security Reviews

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  1. User Score
    0
    April 6th, 2018
    0 people found this review helpful!
    Do NOT sign a 5 year contract with this company. Read the fine print. you may cancel the services at any time, but that does not cancel the contract. you must continue to pay for the full 5 years, even if you have left and sold the house….NO EXCEPTIONS. This costs thousands over the years.
    In addition, the customer service is poor and though the technicians are usually okay, trying to make people understand your needs when on the phone is the pits!!!
    ****They simply are not upfront with you about the terms and the total cost once you sign on the dotted line. Don’t sign your life away
    Read More
  2. User Score
    0
    April 2nd, 2018
    0 people found this review helpful!
    This is the worst company to do business with.customer services stink would not recommend!!!
    Read More
  3. User Score
    0
    March 19th, 2018
    1 people found this review helpful!
    The absolute worst customer service I have ever experienced! I am so glad that my contract is over next month. TERRIBLE!
    Read More
  4. User Score
    0
    March 2nd, 2018 Erlanger, KY
    2 people found this review helpful!
    I am being billed for five months of monitoring service — a service that was never provided. This company’s customer service is lousy. They made zero effort to contact me after taking over AlarmForce company and never provided me with any correspondence. Another relative using their service required all new equipment because old equipment wasn’t compatible. It’s bad business to bill for monitoring that couldn’t have been provided in obsolete equipment. Would never recommend this company to anyone.
    Disgusted in Cincinnati
    Read More
  5. User Score
    0
    February 15th, 2018 Pittsburgh, PA
    3 people found this review helpful!
    Do not use this security service, their customer service rates a definite 0. They called and said our battery needed to be replaced and I asked where are the batteries located and what kind. They replied they did not know. Since this was early morning on New Years Eve, they said look for the batteries somewhere on the window and go to a store and buy them. In addition our alarm system kept beeping every minute and since it was a holiday, the person I called could not tell me how to stop the beeping. I will never recommend this company to anyone. Now we are going through the same problems as we are having home construction thus setting off the same beeping every minute. Plus you have a 5 year contract which is to be paid in if you cancel and the contract for 5 years totals $3000.
    Read More
  6. User Score
    0
    February 12th, 2018
    3 people found this review helpful!
    terrible save your money,dont call before they dispatch police,even though we have two way communication. we had alarm force which was great
    Read More
  7. User Score
    0
    February 5th, 2018 Portsmouth, NH
    4 people found this review helpful!
    This company is a scam do not purchase any security system from here. I was with them for 4 years and they offered to upgrade my system at no cost. They scammed me into a 3 year contract and now I’m selling my house but they won’t cancel my contract. I have nowhere to put their system but they said I can keep paying it monthly or pay $1000 to cancel the contract. What type of company does not let you freeze or suspend a contract until you have a home to put the system in. Their customer service is very unprofessional, you can hear them laughing in the background and they hang up on you several times if they can’t answer your questions. RIP OFF DO NOT BUY
    Read More
  8. User Score
    0
    January 18th, 2018
    4 people found this review helpful!
    Don’t waste your money! They lie about not putting you into a contract and then you’re in a contract for five years and their service is terrible.
    If you want a system when there truly is an issue they should catch but miss and instead you catch it, report it, and they ignore what you say when they contact you as if it’s a brand new problem over 14 HOURS later then this is the company for you. Last night my daughter and I discovered that every single door and motion sensor was not picking up on the alarm panel and tripping an alarm like it should. So I call in and say what’s going on, give what contact methods to use for today, and that I won’t be available by cell phone because oh you know gotta work. Twelve hours later their panel FINALLY realizes there’s a problem but they don’t call then do they? Nope they wait until over two more hours later so a total of 14 hours after I figured out nothing was working myself. Do they read the notes from last night about contact method? If you haven’t caught on my now the answer is no they didn’t so they call my cell phone as I’m trying to leave for work instead of emailing or contacting my direct work line. Then after I tell the girl what’s going on and that I don’t have time to deal with it because they didn’t listen to begin with and I just need to make sure they have my right contact info for sending me trouble shooting instructions. Does she listen, speed it up,  not waste my time? Funny haha that’s a joke nope she repeats every bloody thing I just said was wrong as if I hadn’t said a word and she was informing me of the revelation of new information. So pissed me off. Called back tell the guy to cancel service don’t have time to waste because I’m brushing my teeth while trying to get this done and rather than doing what’s asked he puts me on hold twice for a “supervisor” after I said I want it cancelled immediately because fourteen bloody hours and they don’t see a problem with that? What’s the point of a security system THAT DOESN’T WORK?!?! Don’t waste your time or money! Over a week and a half later still not working and no one has called me back about it, shocker.
    Read More
  9. User Score
    1
    January 11th, 2018
    4 people found this review helpful!
    If you are looking for a reliable security system from an honest company STAY AWAY FROM SELECT SECURITY.They cannot get their services(2 way voice response,panel glassbreak,disarm picture notification etc.)to work correctly every time.They go so far as to direct the installers to mislead the customers as to the effectiveness of these services when they dont work.
    Read More
  10. User Score
    1
    January 11th, 2018
    3 people found this review helpful!
    If you are looking for a reliable security system from an honest company STAY AWAY FROM SELECT SECURITY.They cannot get their services(2 way voice response,panel glassbreak,disarm picture notification etc.)to work correctly every time.They go so far as to direct the installers to mislead the customers as to the effectiveness of these services when they dont work.
    Read More
  11. User Score
    0
    January 10th, 2018
    3 people found this review helpful!
    This company is a SCAM ARTIST!!! THEY GET YOU TO SIGN THIS CONTRACT FOR 5 YEARS AND THEN AUTO RENEW YOUR CONTRACT FOR FIVE MORE YEARS. THE CUSTOMER SERVICE PEOPLE LIE AND SWINDLE
    YOU ON THE PHONE AND SAY THERE IS NOTHING THEY CAN DO.THEN I ASKED TO SPEAK TO A SUPERVISOR AND SHE LIES AND SAYS SHE IS A SUPERVISOR. STAY AWAY FROM HIS COMPANY!! I WILL BE GETTING AN ATTORNEY.
    Read More
  12. User Score
    1
    January 6th, 2018 Cincinnati, OH
    3 people found this review helpful!
    I was an Alarm Force customer. I had a false alram and no one called me to verify and then they called the police. I am finding a new security system provider. 1/6/18
    Read More
  13. User Score
    0
    December 6th, 2017
    5 people found this review helpful!
    This Company is TERRIBLE> STAY AWAY FROM THEM.

    They will not answer the phone.
    I’ve had to leave voice mails to try and get help.

    They will not send Techs out except Mon. thru Thurs 9 A. M. to 3:30 P. M.

    Equipment does not work half of the time and when you complain they tell you
    that you need to upgrade and then try to charge crazy prices and up your monthly rate.

    My Alarm System did not work correctly for 2 months and finally not at all for a week.

    My wife and I both called and then when I called to cancel they said we had never called.

    STAY AWAY

    Read More
  14. User Score
    1
    November 2nd, 2017 Atlanta, GA
    7 people found this review helpful!
    Wow….after reading the comments below…I guess I will add my 2 cents. I was with Alarm Force for over 10 years. I was seriously shocked how badly things got messed up when i requested my service be transferred to a new house. I called and scheduled the transfer only to find out today that the installation I set up for my new home was instead set up for previous house I had just sold in error by SS. The sad part is when i called and repeatedly asked for them to fix it i was told no, they WOULD NOT install my service that I scheduled today. Please buyer beward…customer service they are not. The president of the company really needs to read about these unhappy consumers.
    Read More
  15. User Score
    0
    November 1st, 2017 Tobyhanna, PA
    3 people found this review helpful!
    Canceling service.. did not return phone call after cancellation of service, but still billed. Had a smaller service company bought out by Select. Finally got in touch with someone but they really don’t seem to care blame everything on the customer. Will never recommend in future and will be cancelling three accounts.
    Read More
  16. User Score
    0
    November 1st, 2017 Cincinnati, OH
    4 people found this review helpful!
    they took over my monitoring after alarm force I guess sold the business they were great this new outfit is HORRIBLE I tripped my alarm the alarm went off no two call so I called them put on hold for 3.30 minutes I canceled today going with adt
    Read More
  17. User Score
    0
    November 1st, 2017 Nanticoke, PA
    4 people found this review helpful!
    Are you kidding me? Had system already installed when I took over management of my mothers business. Realized how bad of a company they were and decided to do away with them. Saw my contract was up and stopped paying bill. Received letter saying I was responsible for 2800.00 of a new auto renew 5 year contract. Called costumer service. And the best they could offer was to pay 1/2 the five year contract to get out. This has to be criminal. No letter , no email, no phone call. Just an auto renewal for freakin five years. This company is desperate and relies on sneaky tactics to steal your money.
    Read More
  18. User Score
    0
    October 31st, 2017 Campbellsville, KY
    1 people found this review helpful!
    Horrible business practices! I wish that we would have never used this company. We normally do not write reviews in our family, but we felt like we needed to warn other people… Hopefully they will not get ripped off as we have been. Apparently this company thinks it is okay, to automatically renew your contract. We have been in a security contract with them for years. We have recently moved to a new home, and needed to disconnect the service. When we called to disconnect the service, they indicated that we would need to pay the remainder of the year in order to cancel the service, or we can use the service in our new home. We may have used them again… but for the fact that they are ripping us off, doesn’t exactly motivate us to continue with them in our next home. I have called their so called customer service department a few times, each time asking for a supervisor… that never returns my call. My husband has called a few times and also has never had a supervisor return his call. Buyer beware. This company does not care about you, and will bleed your wallet.
    Read More
  19. User Score
    0
    October 17th, 2017 Bowling Green, KY
    0 people found this review helpful!
    Awful service, Put on hold for 45 minutes, Then hung up on, Called again, waited on hold an hour and I gave up. Will be getting rid of them. Stay away
    Read More
  20. User Score
    0
    October 4th, 2017
    2 people found this review helpful!
    This company has absolutely HORRIBLE customer service!!! Do NOT spend your money with this company. I was an Alarm Force company for many years. I cancelled my service with them at the end of August 2016 due to selling my home and relocating. I was given a confirmation number for the cancellation at the time I called to cancel. Fast forward 2 months and they are still drafting the $37.39 from my account. I called Alarm Force and was given the number for Select Security as they are now servicing all US accounts. I called Select Security and was told that I am under contract (which I’m not – it was a month to month service) and was told that I never returned the signed cancellation form (which I never received nor was I told that it was required) and that the money that had been drafted for September and October could not be refunded. I asked to speak to someone in charge and was told that “Ken would call me back”. I asked for “Ken’s” last name and his number and was told that I could not have that information. THIS COMPANY IS A COMPLETE RIP OFF! DO NOT USE THEM! I had to notify my bank to stop any future auto drafts from this company. They are CROOKS!
    Read More

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Our Score
4.7
User Score
0.3
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
-

Up-Front Costs

Activation, Install & Equipment
$99-299

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
-

Cancellation Policy

Can you cancel contract?
-

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
50
Our Score
9.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,118