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#59
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Select Security

Similar to: Vivint

Our Score
4.7
User Score
0.4

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Our Score
4.7
User Score
0.4
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
-

Up-Front Costs

Activation, Install & Equipment
$99-299

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
-

Cancellation Policy

Can you cancel contract?
-

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
42

This Review is maintained by Chase Sagum

Review Last Updated: January 14, 2017

In 1998 Patrick Egan, founder, established Select Security, Inc, which installed and secured over 24,000 homes and businesses across a large swath of the country.

Security System Overview

Select Security offers a variety of starting packages to meet the needs of their customers, however, their basic and cheapest package is a cellular-based system that does not require a phoneline and uses 2GIG wireless technology.  This package starts at $100 for the upfront costs and $54.99/month for 60 months to cover monitoring fees.  Included in this package is:

  • 1 touch screen panel
  • 3 door/window sensors
  • 1 motion sensor
  • Siren
  • Key fob
  • 24/hr monitoring

This system is smart phone compatible which allows the customer to control their entire home security system from their phone.

The Good

The most impressive part of Select Security’s basic package is the lifetime equipment warranty.  For the full life of the contract all equipment and batteries are covered and can be serviced by a full-time technician at no cost.  The only time customers are required to pay out of pocket is if the equipment was broke at the fault of the user (e.g. the ladder knocks the door sensor off).  For newer customers it is also important to note that while Select Security is a younger company it was started by Mr. Patrick Egan, who started and ran the Commonwealth Security company in 1971.  During that time, the Commonwealth Company grew to become one of the top security companies nationwide, with over 30,000 customers and 10 office locations.  Furthermore, since starting Select Security they have acquired over 24,000 customers and have become one of the biggest home security companies in the mid-Atlantic region.  Because of this tremendous growth Select has been named to SDM’s best 100 list for three straight years.

The Bad

Another problem for the cost-conscious customer is the expensive monthly rate.  A typical rate ranges from $30-$40; however Select Security is much more costly at $55/month.  Some of these extra costs might be due to trying to recuperate some of the costs of providing a lifetime warranty.  But regardless the reason, it is one of the more expensive monthly rates for a starting package on the market. Replacements for equipment like a touch screen will also cost $50 to cover the service trip charge. The parts and labor are free, but there is a fee still associated with replacing parts.

The Bottom Line

Select Security is a growing company, with offices in PA, OH, UT, and CA.  As a larger company they are able to provide more amenities than other smaller companies. However, if you are concerned about possible poor customer relations or cost savings then it might be wise to search elsewhere for your home security needs.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.5
$34.99
$99

#3

5.6
$34.95-49.95
$99

#59
large

0.4
-
$99-299

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42 Select Security Reviews

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  1. User Score
    1
    January 11th, 2018
    0 people found this review helpful!
    If you are looking for a reliable security system from an honest company STAY AWAY FROM SELECT SECURITY.They cannot get their services(2 way voice response,panel glassbreak,disarm picture notification etc.)to work correctly every time.They go so far as to direct the installers to mislead the customers as to the effectiveness of these services when they dont work.
    Read More
  2. User Score
    1
    January 11th, 2018
    0 people found this review helpful!
    If you are looking for a reliable security system from an honest company STAY AWAY FROM SELECT SECURITY.They cannot get their services(2 way voice response,panel glassbreak,disarm picture notification etc.)to work correctly every time.They go so far as to direct the installers to mislead the customers as to the effectiveness of these services when they dont work.
    Read More
  3. User Score
    0
    January 10th, 2018
    0 people found this review helpful!
    This company is a SCAM ARTIST!!! THEY GET YOU TO SIGN THIS CONTRACT FOR 5 YEARS AND THEN AUTO RENEW YOUR CONTRACT FOR FIVE MORE YEARS. THE CUSTOMER SERVICE PEOPLE LIE AND SWINDLE
    YOU ON THE PHONE AND SAY THERE IS NOTHING THEY CAN DO.THEN I ASKED TO SPEAK TO A SUPERVISOR AND SHE LIES AND SAYS SHE IS A SUPERVISOR. STAY AWAY FROM HIS COMPANY!! I WILL BE GETTING AN ATTORNEY.
    Read More
  4. User Score
    1
    January 6th, 2018 Cincinnati, OH
    0 people found this review helpful!
    I was an Alarm Force customer. I had a false alram and no one called me to verify and then they called the police. I am finding a new security system provider. 1/6/18
    Read More
  5. User Score
    0
    December 6th, 2017
    2 people found this review helpful!
    This Company is TERRIBLE> STAY AWAY FROM THEM.

    They will not answer the phone.
    I’ve had to leave voice mails to try and get help.

    They will not send Techs out except Mon. thru Thurs 9 A. M. to 3:30 P. M.

    Equipment does not work half of the time and when you complain they tell you
    that you need to upgrade and then try to charge crazy prices and up your monthly rate.

    My Alarm System did not work correctly for 2 months and finally not at all for a week.

    My wife and I both called and then when I called to cancel they said we had never called.

    STAY AWAY

    Read More
  6. User Score
    1
    November 2nd, 2017 Atlanta, GA
    2 people found this review helpful!
    Wow….after reading the comments below…I guess I will add my 2 cents. I was with Alarm Force for over 10 years. I was seriously shocked how badly things got messed up when i requested my service be transferred to a new house. I called and scheduled the transfer only to find out today that the installation I set up for my new home was instead set up for previous house I had just sold in error by SS. The sad part is when i called and repeatedly asked for them to fix it i was told no, they WOULD NOT install my service that I scheduled today. Please buyer beward…customer service they are not. The president of the company really needs to read about these unhappy consumers.
    Read More
  7. User Score
    0
    November 1st, 2017 Tobyhanna, PA
    1 people found this review helpful!
    Canceling service.. did not return phone call after cancellation of service, but still billed. Had a smaller service company bought out by Select. Finally got in touch with someone but they really don’t seem to care blame everything on the customer. Will never recommend in future and will be cancelling three accounts.
    Read More
  8. User Score
    0
    November 1st, 2017 Cincinnati, OH
    2 people found this review helpful!
    they took over my monitoring after alarm force I guess sold the business they were great this new outfit is HORRIBLE I tripped my alarm the alarm went off no two call so I called them put on hold for 3.30 minutes I canceled today going with adt
    Read More
  9. User Score
    0
    November 1st, 2017 Nanticoke, PA
    2 people found this review helpful!
    Are you kidding me? Had system already installed when I took over management of my mothers business. Realized how bad of a company they were and decided to do away with them. Saw my contract was up and stopped paying bill. Received letter saying I was responsible for 2800.00 of a new auto renew 5 year contract. Called costumer service. And the best they could offer was to pay 1/2 the five year contract to get out. This has to be criminal. No letter , no email, no phone call. Just an auto renewal for freakin five years. This company is desperate and relies on sneaky tactics to steal your money.
    Read More
  10. User Score
    0
    October 31st, 2017 Campbellsville, KY
    0 people found this review helpful!
    Horrible business practices! I wish that we would have never used this company. We normally do not write reviews in our family, but we felt like we needed to warn other people… Hopefully they will not get ripped off as we have been. Apparently this company thinks it is okay, to automatically renew your contract. We have been in a security contract with them for years. We have recently moved to a new home, and needed to disconnect the service. When we called to disconnect the service, they indicated that we would need to pay the remainder of the year in order to cancel the service, or we can use the service in our new home. We may have used them again… but for the fact that they are ripping us off, doesn’t exactly motivate us to continue with them in our next home. I have called their so called customer service department a few times, each time asking for a supervisor… that never returns my call. My husband has called a few times and also has never had a supervisor return his call. Buyer beware. This company does not care about you, and will bleed your wallet.
    Read More
  11. User Score
    0
    October 17th, 2017 Bowling Green, KY
    0 people found this review helpful!
    Awful service, Put on hold for 45 minutes, Then hung up on, Called again, waited on hold an hour and I gave up. Will be getting rid of them. Stay away
    Read More
  12. User Score
    0
    October 4th, 2017
    1 people found this review helpful!
    This company has absolutely HORRIBLE customer service!!! Do NOT spend your money with this company. I was an Alarm Force company for many years. I cancelled my service with them at the end of August 2016 due to selling my home and relocating. I was given a confirmation number for the cancellation at the time I called to cancel. Fast forward 2 months and they are still drafting the $37.39 from my account. I called Alarm Force and was given the number for Select Security as they are now servicing all US accounts. I called Select Security and was told that I am under contract (which I’m not – it was a month to month service) and was told that I never returned the signed cancellation form (which I never received nor was I told that it was required) and that the money that had been drafted for September and October could not be refunded. I asked to speak to someone in charge and was told that “Ken would call me back”. I asked for “Ken’s” last name and his number and was told that I could not have that information. THIS COMPANY IS A COMPLETE RIP OFF! DO NOT USE THEM! I had to notify my bank to stop any future auto drafts from this company. They are CROOKS!
    Read More
  13. User Score
    0
    October 2nd, 2017
    0 people found this review helpful!
    Buyer beware. This company preys on people in the hopes they will cancel their contracts due to poor service or disreputable sales people telling you things that are not true. The line that tells about the 5 year contract, which the salesmen do not tell you about, is so small you need a magnifying glass to read it. After you want to cancel they come after you for full payment.
    Read More
  14. User Score
    0
    September 5th, 2017 New York, NY
    1 people found this review helpful!
    THE MOST DIFFICULT COMPANY I HAVE EVER WORKED WITH – WHENEVER THEY HAVE A SYSTEM FAILURE ON THEIR EQUIPMENT THEY CALL ME BETWEEN 1:30 AM – 3:30AM – WE HAVE ASK THEY TIME AND TIME AGAIN TO PLEASE TEST THEIR SYSTEM SO IF THE Y DO HAVE A FAILURE THEY CAN CALL US BEFORE 11:00AM – NO CONVERSATION WITH THIS UNPROFESSIONAL COMPANY SEEMS TO GET THE POINT ACROSS – IT IS ALMOST AS THEY ARE DOING IT ON PURPOSE. THIS IS A VERY BAD COMPANY
    Read More
  15. User Score
    0
    August 22nd, 2017
    2 people found this review helpful!
    Canceled Select Security in Feb. of 2017 after very poor customer service. Told that I had 2 1/2 more years on contract even though I DID not sign additional pages accepting this three yr contract. Would not refund any payments for the first year although I had 6 months left on year contract. NOW they insist on billing me for the additional 2 years even though they are not monitoring this home. I have called customer service and showed them contract which was NOT signed they still are billing me and now charging a late fee. STAY AWAY from this company, David Stonehouse Mt Bethel PA 18013
    Read More
  16. User Score
    0
    August 10th, 2017 Mount Washington, KY
    1 people found this review helpful!
    Buyer beware. read your entire contract carefully. What was suppose to be a one year contract was for five.( My fault ) Service is terrible. Many hiddien cost!
    Read More
  17. User Score
    0
    July 24th, 2017 Tampa, FL
    3 people found this review helpful!
    Ranked # 64th in the United States, the worst thing that has occurred is Alarm Force a Canadian Company sold their US agreements to Select Security in June 2017. We are stuck with a terrible security monitoring company if we have signed an agreement.
    Read More
  18. User Score
    0
    May 19th, 2017 Douglassville, PA
    3 people found this review helpful!
    After 11 years with Select Security, decided it was time to retire, at 70 years, and move from Penna to North Carolina. Contacted the company for termination of service and was told I owed them $1170 because, as contained in the briefly produced, explained and signed contract, Select Security automatically renews the contract every 5 years, without notifying the customer and, the customer is responsible for the remainder of the contract – in my case $1170!

    The answer to my question, ‘Who knows when they will move or decides to move based upon the expiration date of their 5 year contract?, was – “it’s in the contract”.

    Would only waive the charge if the new owners use their service – setting them up for the happy surprise when THEY move – or, if we continued to use their service in the new home in North Carolina, where the process will continue if I pass before my wife and she’ll get smacked with the bolus charge when she moves.

    As an, ‘aw shucks’ good faith item, they offered to decrease the amount by half – to $558.

    Their profits apparently rely upon the ambush charge when folks need to move. I’m ashamed that I was less then diligent in examining all the paperwork that the the salesperson pushed my way. A sucker is born is every minute and Select Security found me.

    Please pass this along!

    Read More
  19. User Score
    3
    February 17th, 2017 Burke, VA
    4 people found this review helpful!
    Select Security took over responsibility for monitoring and servicing my home system when the owner of Five Star Security, my original company, retired in the spring of 2016. So far I am not impressed with the new arrangement, and I expect I’ll be looking for another home security company as soon as my contract allows, unless things improve significantly. A promised office in the DC area has apparently not been established. Their has been no followup or welcoming communication from Select Security since the takeover, and I did not receive a proper bill for monitoring services until I received a payment overdue notice 2 months after the due date. Problems I have had with my system since before the takeover have continued, but they are not especially significant and I have just given up on resolving them.
    Read More
  20. User Score
    0
    December 20th, 2016 Lexington, KY
    3 people found this review helpful!
    This company is a complete FAIL. Trapped in the contract from the company they bought. Horrible equipment that never worked right and blew false alarms almost every time we had it on. Malfunctioning base-pad alarms 5-6 times a night and randomly throughout the day. When I’d call for service told “well, we are not seeing any reading here for that, and if we send a tech it will be 75$ per hour”. Just canceling now that the five-year contract is finally up is turning out to be a nightmare of hassles of links not working, pdf docs not filling out, and more hoops to jump through to get this handled. Evasive language in requested confirmations make it look like it’s not solid. Run away!
    Read More

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Our Score
4.7
User Score
0.4
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
-

Up-Front Costs

Activation, Install & Equipment
$99-299

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
-

Cancellation Policy

Can you cancel contract?
-

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
42
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,076