Select Security

Select Security

4.2

Our Score

0.5

User Score

Select Security offers home and business security. They offer basic home security systems that customers can add equipment onto for an additional monthly fee or if they purchase it outright. Security controls are included in each security plan.

Pros

Lifetime Warranty on Equipment

The most impressive part of Select Security's basic package is the lifetime equipment warranty. For the full life of the contract, all equipment and batteries are covered and can be serviced by a full-time technician at no cost. The only time customers are required to pay out of pocket is if the equipment was broken at the fault of the user (e.g. the ladder knocks the door sensor off).

Professional, Free Installation

Select Security uses expert installers to take care of every SmartHome installation. This ensures that the job is done right and meets your exacting standards. From scheduling through the final walkthrough, our professional team is committed to your satisfaction. No matter how much equipment you purchase, installation is free.

Cons

Select Security Complaints

Select Security has a very poor rating on Best Home Security Companys. Their average score from customers is a 0.4 out of 10. Overall, Select Security reviews are very negative. Here are the most common things people are complaining about:

  • Issues with system functionality
  • Equipment failure
  • False alarms
  • Alarm Force being bought out by Select Security
  • Customer service miscommunication
  • Auto-renewal on contracts
  • Cancellation problems

High Costs

The company only has two packages and the only difference between the two is an indoor camera. Both packages are more expensive than other home security companies: $42.95/month for 3 window/door sensors and 1 motion sensor; $54.95 for the same equipment and an indoor camera. Protect America offers the same basic package for $19.99/month for landline monitoring ($41.99/month for cellular monitoring).

Our Recommendation

While Select Security offers some of the most advanced technology in the industry, they are more expensive than other providers and limit their customers when it comes to installation options. For these reasons, we recommend looking into our top home security systems.


Select Security Packages

Select Security offers two home security packages with free, professional installation. However, with each of these, you can add on the equipment you want and either pay for it upfront or add to your monthly payment. Both packages come with 24/7 monitoring.

Select Home IQ: $42.95/month
  • Touch screen control hub
  • 3 window/door sensors
  • 1 motion sensor
Connected Home IQ: $54.95/month
  • Touch screen control hub
  • Indoor camera
  • 3 window/door sensors
  • 1 motion sensor

The following is a list of equipment you can purchase upfront or pay for monthly.

Doorbell Camera: $249 or $2/month

Connect to your SmartHome control hub. Includes 2-way voice communication

Indoor Camera: $149 or $2/month

HD, 1080p camera with night vision. Includes 2-way voice communication

Outdoor Camera: $249 or $2/month

Live stream and video alerts to your phone. HD camera and low light capability.

Smart Lock: $179 or $5/month (each)

Use an access code to enter your home or unlock/lock from your phone.

Glass Sensor: $99 upfront

The sensor hears if glass breaks in your home within 20 feet.

Motion Sensors: $89

Pet immune for pets less than 40 lbs. Covers a 35-foot area and detects infrared heat sensors.

Smart Thermostat: $199 or $5/month

Can lower your energy bill by 5% to 15%. Control remotely

Other equipment includes:

  • Window/Door Sensors: $39
  • Smart Lights: $29 or $5/month
  • Appliance Control: $49 or $5/month
  • Smoke and Fire Detector: $99
  • Carbon Monoxide Detector: $109
  • Flood Sensor: $89
  • Keyfob: $39
  • Panic button: $49
  • Secondary Keypad: $199
Ratings Breakdown
Monthly Monitoring Fee $42.95-$54.95
Install & Equipment Fee $149-$249
Contract Length Undisclosed
Cancellation Policy -
System Relocation Fee Undisclosed
Number of Reviews 96
Review Last Updated: January 17, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

96 Select Security Reviews

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3. Review Validation:

0

Score

S K San Jose, CA

Mar 30, 2020

This is the WORST company ever. Do NOT use them for any reason...use anyone else!!! They will bill you for things you don't owe and the customer service is AWFUL and they are very dishonest!!!! They will try to collect money from you years later for an account that was closed PRIOR to them acquiring the company.

0

Score

Dave Dufala San Jose, CA

Mar 20, 2020

This is the worst Company out there trying to auto renew contracts from 20 years ago from a Company they acquired ! Stay away from them I think Simply Safe will put them out of buisness soon.

1

Score

bryan c. Chicago, IL

Mar 19, 2020

Upon an alarm drop only my wife got a phone call on her cell. I called and tried to straighten out this issue multiple times but it was never resolved for the 3 years that we had them. I also sold the house and moved and had difficulty in cancelling service. Make sure you cancel early and often. I was paying for the service on a vacant house for months.

7

Score

Ron Lowery Atlanta, GA

Feb 21, 2020

We had mostly good service from them after they took over Alarm Force up until recently when our motion alarm went off 3 days in a row falsely. Even then they performed as they should and called us and the police. They also allowed us to keep our former rate of $34 long after they took over. Not needing a system any longer and not wanting an upgrade that would have raised our rate we elected to cancel service. Having read a lot of the horror stories on here l expected the worse, but on the contrary they were professional and just asked for the standard 30 days notice, meaning l just had to pay one months service l won't get. But l understand that all alarm companies do that so no biggie. So l have no no complaints less they go back on their word. But l have all correspondence documented so l don't think they will.

0

Score

peppie h tandhasetti

Feb 21, 2020

I cancelled my contract, sent back the equipment (I have a photo of packing the equipment), sent the items UPS with tracking number, paid the early release fine and years later they are billing me. Alarm Force (prior to this company buying Alarm Force ) was good to work with.

0

Score

Marshall Davis

Feb 7, 2020

I was with a previous company acquired by Select Security for many years. (company purchase approx 2 years ago) Recently I experienced a breakin and the alarm panel was destroyed and lost connection with select security at approximatly 3:00AM (per select security). I was never notified of the loss of communication or police were never dispatched. When I called them at 8:30 they calmly told me that we(Select Security )lost communication with your (my) alarm panel at 3:00AM. I ask if that was not a clue there might be a problem! There has not been a good explanation to why Police were not dispatched.

0

Score

Nikki Ford

Jan 28, 2020

This company should not be in business, they’re very unprofessional and they take your money. Customer service is not in they’re vocabulary. My system hadn’t been working for at least 6 months and they was still taking my money after I requested it to be canceled.

0

Score

Marshall Davis

Jan 6, 2020

Had a burglary, burglars destroyed alarm panel. No response from select security. When I called to ask what there system recorded on my location they said lost communication during the night. I ask why I had not been notified, they indicated it was not unusual to loose communication and they do not notify that customer has. No protection. Insurance loss $50,000.

0

Score

Danny Errol Smith

Nov 7, 2019

We were originally with Alarm Force for several years and received outstanding service. That all changed when Select Security assumed control. In April 2019, I received an email stating they had to upgrade our system for the wireless connections. Little did I know we also has a 3 year contract (Alarm Force never has contracts). My wife and I agreed at that time for the contract. The system never worked. Although we had a "Pet Immune Sensor", it was going off at least once a week. We had the Fire Department and Police Department show up several times due to false alarms of which we received no notification. They never were able to fix the problems. All we wanted was to cancel the contract. On the telephone, they stated since they can not fix the problem the contract would be cancelled. We just received a bill for the remaining 30 months of the contract. AVOID SELECT SECURITY

0

Score

Matthew smith Osceola Mills, PA

Oct 30, 2019

Doesn't work very well Slow response time

1

Score

George Schaeffer

Sep 11, 2019

5 yr contract auto renewed. Expensive buy out. On hook even if property gets sold.

0

Score

Tommy ONeal

Sep 4, 2019

This company bought out DFW security which I had for 6 years. I cancelled my service with Select Security & now they are trying to charge me a 1 year penalty because they said I had a 3 year contract with them which is false. If they pursue this further & report this on my credit, I will take the to small claims court.

2

Score

Donna Harding

Jul 23, 2019

Not good. No response back for 4 days.

0

Score

Dinah Farrington

Jul 11, 2019

I tried for over two hours to get a customer service agent to answer my questions. As I am typing now still waiting The sad thing is I have been a customer since 2012.

0

Score

kathy johnson

Jul 1, 2019

Don't do business with this company! You can never leave! My account was sold from Alarm Force to them. I tried unsuccessfully from Sept. 2018 until present to cancel this service. I did not have a contract with this company and with Alarm Force I could cancel any time. After numerous phone calls, doing everything they ask (1st it was you must give us a 3 mos. notice but don't send your equipment back because it is dated & no longer in use, so I gave the 3 mos notice & continued to pay). Then it was you can't cancel because you didn't send your equipment back, so I sent it and have not used it or had it plugged in since Sept., 2018. They kept billing me. Now I am told you must pay $92 before it is cancelled!!!!!!!!!! Save yourself a lot of headaches and NEVER do business with these nuts! No matter what you do, give proper notice, pay the 3 mos, return the equipment after you were told it was obsolete & not to return it, you will still get billed every mo. & you can never leave.

0

Score

Jeanne Summerlin

Jun 22, 2019

Worse company ever they don't know how to install fix problems with the security system tech support is no go operators are rude and don't want to do there jobs and mangers don't ever know how to do there job have had nothing but problems from day one would not get this security company

0

Score

Tyler Owensboro, KY

Jun 6, 2019

I told them that I no longer needed their service they stated that I had auto renewed for an addition 36 months 2 months prior. I had started business with this company in 2016. They are now trying to secure payment through 2022 from at the tune of $800+!! I said no way . They keep calling me and bothering me. They state they have lowered it to $400 and I am not paying them anything for future service I don't want. They are scam! Stay away!

0

Score

Jon R Lonsdorf

May 15, 2019

I put a review up then took it down but this company deserve this review and it needs to stay. The amount of issues would take all day to write up and the list gets longer daily. The lack of communication inside this company is unimaginable. If you would like security along with massive headaches huge communication failures and bills months later stating these are for the taxes for your initial install then select is your company. Good luck to anyone that chooses select.

0

Score

Raed Farah Richmond, KY

May 11, 2019

It was a good company when alarm force had it .this is the third complaint and it lasted months even after speaking and sending emails pictures, and videos of there services. This is the second theft on my property told them time and time again the cameras weren't working properly at night zero visibility. I work out of town and gone sometimes months at a time.I WOULD NOT RECOMMEND THIS COMPANY.

1

Score

Kellie Longdon

Apr 29, 2019

Just terrible. I've had to have service calls weekly and scheduling is at least always a week out. That's after always being on interminable hold every time you call. Just awful. Hate this company. Don't even consider them!!!

0

Score

Tera Haas

Apr 18, 2019

I have tried to purchase a home security system through select and I have been waiting over a month for someone to contact me I spoke with a lady a week after I had sent an email to get an estimate and she told me someone would contact me within 24-48 business hours so then 2 1/2 weeks went by and nobody contacted me so I called again to address the issue and I spoke to same receptionist and she put me on hold to connect me to the representative for my area and she told me she was in a meeting and supposedly the receptionist sent the representative an email and her supervisor an email to contact me within 24 hours as this has been an ongoing issue the representative should have contacted me before the end of the shift and here it is 24 hours later and still not one call or email from them I haven't even been able to purchase their services at this rate it's better to take my money elsewhere and the trust for my home and family to be put in select security hands is VERY SCARY! when your a home security business customers should always be your main priority!

0

Score

Wilda May McColley

Mar 6, 2019

I was a customer of DFW Security and evidently Select Security bought my contract in June 2018. I've tried to renew my permit for 2019 and just discovered Select Security is not listed as one of the City of Carrollton Texas security providers. I sent DFW & Select Security my information during the change over. They even came out and added a siren (did a lousy job) and they've taken my money all of these months. Do a lot of research. I've got a lot of $$ invested in this contract and I'm not happy.

0

Score

paul

Feb 12, 2019

we had great service in Ohio under our old company, once Select took over it got bad then worse, no service for 2 weeks, monitors are clueless and rude,hopefully we can change soon

1

Score

Joel Marshall

Jan 24, 2019

When I moved into my new home in Lawrenceville, Ga in 2015 I signed a contract with Alarm Force. I received notification from Select Security in 2017 saying that they will be taking over services for North America and that all my equipment had to be switched out. Since I had to purchase Select Security’s equipment they FORCED me to sign a new three year contract. I did not like this at all. I will never sign another contact for an alarm company. Select Security is very deceptive!!! I wrote a letter to cooperate headquarters and I never got a response! Terrible way to treat your customers!

0

Score

Karen Fitzpatrick Morgantown, WV

Jan 23, 2019

BEWARE contract has "auto-renewal" language, renews for 30 months each time without any new signature. I called and spoke to rep to cancel my service without any disclosure about having time on my "contract" --I had a new service installed with another company and when I called to verify my service was off was told I have a contractual agreement to pay over $1000 for time remaining on my contract!!! NOT transparent at all. Poor customer support all along. Strongly recommend avoid dealing with this organiztion

0

Score

Doug

Dec 31, 2018

Horrible company , wait you go to leave them. My contract had expired a year previously and my equipment was outdated. My equipment would not be good after this spring. I did not find this out until I updated my credit card. The charges for the new equipment and the monthly service would be quite a bit more than I have been paying. I canceled my service and they told me that they were still going to bill me for two months. Contacted my credit card company and waiting for the bill to post. The credit card company said they didn't really know if they could do anything about it. I will be shopping for a new credit card company also. Go with ADT, very nice people and you can negotiate initial cost. ADT is a much better company

2

Score

Noha

Dec 19, 2018

As I changed phone service from LAN to cable my alarm no longer worked. I contacted local office and they provided a quote for upgrade plus monitoring monthly charge. Months later I called the toll free number to discuss monthly fees b/c I received multiple less costly offers. The conversation immediately turned into a confrontation. I adamantly expressed I am interested in service, I am interested in upgrading, I just wanted to see if there was a promotion available. Then asked to speak to the manager and the manager was even worse. When I said forget it I’m just canceling she told me she would take me to court and I could be sued that I was held by a contract ( which was false). It only got worse from there. I never received an apology and every attempt to reconcile and inquire for service they wanted to talk about collections. Very, very unprofessional. I only went to them because I originally started with COMstar and had a completely different experience. I would not recommend them to anyone. Do not sign a contract with these people. They have no appreciation or respect for customers. They are aggressive and attempt to use contracts to bind customers vs offering good customer service. Very disappointing!

0

Score

Rod Farah Erie, PA

Dec 17, 2018

Worst alarm company in the U.S.A you will waste your money Camera system is worst then you can buy from a Chinese shop on the corner ,and when they get you in a contract your done ,they have alarm company with no contract ,this is the worst out there

0

Score

Stan Vitkovic Detroit, MI

Dec 14, 2018

I signed 3 yrs. upgrade on their verbal description, after year their contract end up to be a 4 more pages exempting them salves from any responsibility except collecting the monies .No one would commit oneself if all pages are presented . I have little les then two yrs . left to endure this garbage . In mean time hopefully some law firm start class action suits and clean you clock. In addition I will contact State of Ohio Attorney general and the local TV station. Judging by “glorious “reviews you have so far more people won’t take this laying down .

0

Score

Richard Fox Harrisburg, PA

Dec 13, 2018

What a lousy experience this was. They basically mounted their system over the old system in our house and the magnets kept failing. Our "FREE" security system has cost me almost $7000!!! My original 5 year contract expired in May of 2017. When my family and I went through a financial crisis, they "gladly" reduced my payment in 1/2 for 3 months. But wait, I then had to pay those reduced rates all back over the next 3 months. They talked me into 12 additional months of reduced cost coverage, but somehow, my contract renewed for an additional 12 months only 8 months later. Now they tell me I needed to call and email to cancel, and that my additional months pay is my fault, not theirs. What a ripoff WARNING: REMEMBER THE OLD SAYING. IF IT SOUNDS TOO GOOD TO BE TRUE, IT PROBABLY IS...

0

Score

Stan Vitkovic

Dec 11, 2018

Oh how I wish that I've read the reviews before you con me in upgrade. Riding on coat tale of a great company ( AlarmForce ) Shroud written contract tell me you never had intention in putting costumers interest first . No one can find out in three days how poor your services are. Three years are more like a sentence then a satisfaction of good service. Last week it took a 45 minute of dialing until I got thru. Imagine little less than two years in putting up with your goth ya “ service “

0

Score

Jeanne

Nov 28, 2018

They tell you they are a great company but. When I got my equipment they told me they only cover 2 doors 1 window anything extra is a extra cost there techs don't know what there doing I have had. Nothing but issues from day one with equipment not working properly and when I tried to get out of contact due to no working equipment they want you pay for difference of contact who has that kind of money on hand to do that even there camera stink have gave them many changes to fix. All concerns but it's a big waste of time.

0

Score

Tanya Kirkland Denver, CO

Nov 10, 2018

I was an alarm force customer for a few years before they sold to select security. Since then I have been extremely disappointed. We accidentally set our alarm off once and it took them more than 5minutes to call us. Unacceptable for a security system. Their cancellation policy is horrible and you have to pay to have their equipment returned to them. Never use this company! They are the WORST

1

Score

Yvette Parsons

Sep 24, 2018

It has been 4 days since they came to fix my outdoor camera. It is hanging by the wire in the outside gutter because the repairman did not have a bracket to mount it to the house. The serviceman man has been telling me for three days he will be here tomorrow to finish. Bad service.

0

Score

June Meredith Louisville, KY

Sep 12, 2018

I have had an issue with my system for over a month, I have called customer service 5 times and not once have I gotten a call back that I was promised. I wanted to cancel my service only to find out that I am under contract until June of next year and I refused to pay the fee to cancel(which is not stated in my contract). I finally got issue resolved yesterday once I stayed on the line and insisted talking to someone. How the system was fixe was purely on my suggestions of things to try. Worst customer service ever, can't wait to get out of this!

0

Score

Carol LeDoux Saint Paul, MN

Aug 14, 2018

Select Security bought AlarmForce. They took over and did not inform customers of the change in writing or by email. I had Alarm Force set up on billing through my credit card which was changed due to fraud. The company failed to bill me for their fee after October of 2017 which has been verified by my credit card company. In July they attempted to bill me for their monthly fee and the charge was declined since I had a different number. This was the first time I had any notification that their payment was not processed. Now they are trying to bill me for service since last year and an additional 60 days of service to cancel. I am considering contacting the Attorney General about them to see what is legal in MN. Oh, and by the way, they want there 7 year old equipment back which they will undoubtedly throw in the toxic waste bin. Based on what customers are saying here, perhaps I need to move forward with the Attorney General.

0

Score

Josh Brichacek

Aug 14, 2018

Awful cancellation policy. I signed up for this service for a rental property and my tenants never armed it (I realize this is our fault). I tried to cancel after 1 year but was locked into a 3 year contract. I was told I could call in to cancel once this contract is up to not be charged a cancellation fee that totaled the remaining billable months. They would not cancel over the phone and I had to email. They are now making me return my equipment or I am charged $350 and are telling me I will be billed 60 days after this equipment is returned. Do not sign up with this company for a residential home!

0

Score

Tiffany Rendon Fort Worth, TX

Jul 31, 2018

Our alarm company DFW Security sold our contract to this company without so much as an acknowledgement while our account was on hold for 6 months due to building a new house and not having a place for an alarm system. Now this company is taking money out of our account and has never stepped foot in our home. We have NONE of their equipment. The equipment we had previously came with our previous house so it was left with the sale. And they WILL NOT stop charging our account. Shady, shady people. They obviously can only get business by taking it from another company without the customer's consent.

1

Score

Walter Mott

Jul 21, 2018

Tolk over alarm force which was 26 a month. Does not support their equipment and wants to replace for more money. Cancellation policy is 60 days of billing and return of old equipment or you pay 350.00. Very unhappy

1

Score

Richard & Kristin Hoeschele Tampa, FL

Jul 18, 2018

Their cancellation policy seems designed to punish those leaving their service. We had alarmforce when it was bought by select security. We were constantly pressed to update to the new system At best they would pay a portion of the expense. We decided to cancel. They demand a 60 days notice and requiring payment for those months even if they are no longer monitoring. additionally, They expect all equipment shipped back before they will cancel. In our case most of the equipment was purchased from alarm force. We were regular customers for almost five years.