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#58
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Select Security

Similar to: Vivint

Our Score
4.7
User Score
0.4

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Our Score
4.7
User Score
0.4
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
-

Up-Front Costs

Activation, Install & Equipment
$99-299

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
-

Cancellation Policy

Can you cancel contract?
-

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
32

This Review is maintained by Chase Sagum

Review Last Updated: January 14, 2017

In 1998 Patrick Egan, founder, established Select Security, Inc, which installed and secured over 24,000 homes and businesses across a large swath of the country.

Security System Overview

Select Security offers a variety of starting packages to meet the needs of their customers, however, their basic and cheapest package is a cellular-based system that does not require a phoneline and uses 2GIG wireless technology.  This package starts at $100 for the upfront costs and $54.99/month for 60 months to cover monitoring fees.  Included in this package is:

  • 1 touch screen panel
  • 3 door/window sensors
  • 1 motion sensor
  • Siren
  • Key fob
  • 24/hr monitoring

This system is smart phone compatible which allows the customer to control their entire home security system from their phone.

The Good

The most impressive part of Select Security’s basic package is the lifetime equipment warranty.  For the full life of the contract all equipment and batteries are covered and can be serviced by a full-time technician at no cost.  The only time customers are required to pay out of pocket is if the equipment was broke at the fault of the user (e.g. the ladder knocks the door sensor off).  For newer customers it is also important to note that while Select Security is a younger company it was started by Mr. Patrick Egan, who started and ran the Commonwealth Security company in 1971.  During that time, the Commonwealth Company grew to become one of the top security companies nationwide, with over 30,000 customers and 10 office locations.  Furthermore, since starting Select Security they have acquired over 24,000 customers and have become one of the biggest home security companies in the mid-Atlantic region.  Because of this tremendous growth Select has been named to SDM’s best 100 list for three straight years.

The Bad

Another problem for the cost-conscious customer is the expensive monthly rate.  A typical rate ranges from $30-$40; however Select Security is much more costly at $55/month.  Some of these extra costs might be due to trying to recuperate some of the costs of providing a lifetime warranty.  But regardless the reason, it is one of the more expensive monthly rates for a starting package on the market. Replacements for equipment like a touch screen will also cost $50 to cover the service trip charge. The parts and labor are free, but there is a fee still associated with replacing parts.

The Bottom Line

Select Security is a growing company, with offices in PA, OH, UT, and CA.  As a larger company they are able to provide more amenities than other smaller companies. However, if you are concerned about possible poor customer relations or cost savings then it might be wise to search elsewhere for your home security needs.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.6
$34.99
$99

#3

5.9
$34.95-49.95
$99

#58
large

0.4
-
$99-299

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32 Select Security Reviews

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  1. User Score
    0
    October 17th, 2017 Bowling Green, KY
    0 people found this review helpful!
    Awful service, Put on hold for 45 minutes, Then hung up on, Called again, waited on hold an hour and I gave up. Will be getting rid of them. Stay away
    Read More
  2. User Score
    0
    October 4th, 2017
    0 people found this review helpful!
    This company has absolutely HORRIBLE customer service!!! Do NOT spend your money with this company. I was an Alarm Force company for many years. I cancelled my service with them at the end of August 2016 due to selling my home and relocating. I was given a confirmation number for the cancellation at the time I called to cancel. Fast forward 2 months and they are still drafting the $37.39 from my account. I called Alarm Force and was given the number for Select Security as they are now servicing all US accounts. I called Select Security and was told that I am under contract (which I’m not – it was a month to month service) and was told that I never returned the signed cancellation form (which I never received nor was I told that it was required) and that the money that had been drafted for September and October could not be refunded. I asked to speak to someone in charge and was told that “Ken would call me back”. I asked for “Ken’s” last name and his number and was told that I could not have that information. THIS COMPANY IS A COMPLETE RIP OFF! DO NOT USE THEM! I had to notify my bank to stop any future auto drafts from this company. They are CROOKS!
    Read More
  3. User Score
    0
    October 2nd, 2017
    0 people found this review helpful!
    Buyer beware. This company preys on people in the hopes they will cancel their contracts due to poor service or disreputable sales people telling you things that are not true. The line that tells about the 5 year contract, which the salesmen do not tell you about, is so small you need a magnifying glass to read it. After you want to cancel they come after you for full payment.
    Read More
  4. User Score
    0
    September 5th, 2017 New York, NY
    0 people found this review helpful!
    THE MOST DIFFICULT COMPANY I HAVE EVER WORKED WITH – WHENEVER THEY HAVE A SYSTEM FAILURE ON THEIR EQUIPMENT THEY CALL ME BETWEEN 1:30 AM – 3:30AM – WE HAVE ASK THEY TIME AND TIME AGAIN TO PLEASE TEST THEIR SYSTEM SO IF THE Y DO HAVE A FAILURE THEY CAN CALL US BEFORE 11:00AM – NO CONVERSATION WITH THIS UNPROFESSIONAL COMPANY SEEMS TO GET THE POINT ACROSS – IT IS ALMOST AS THEY ARE DOING IT ON PURPOSE. THIS IS A VERY BAD COMPANY
    Read More
  5. User Score
    0
    August 22nd, 2017
    1 people found this review helpful!
    Canceled Select Security in Feb. of 2017 after very poor customer service. Told that I had 2 1/2 more years on contract even though I DID not sign additional pages accepting this three yr contract. Would not refund any payments for the first year although I had 6 months left on year contract. NOW they insist on billing me for the additional 2 years even though they are not monitoring this home. I have called customer service and showed them contract which was NOT signed they still are billing me and now charging a late fee. STAY AWAY from this company, David Stonehouse Mt Bethel PA 18013
    Read More
  6. User Score
    0
    August 10th, 2017 Mount Washington, KY
    1 people found this review helpful!
    Buyer beware. read your entire contract carefully. What was suppose to be a one year contract was for five.( My fault ) Service is terrible. Many hiddien cost!
    Read More
  7. User Score
    0
    July 24th, 2017 Tampa, FL
    2 people found this review helpful!
    Ranked # 64th in the United States, the worst thing that has occurred is Alarm Force a Canadian Company sold their US agreements to Select Security in June 2017. We are stuck with a terrible security monitoring company if we have signed an agreement.
    Read More
  8. User Score
    0
    May 19th, 2017 Douglassville, PA
    2 people found this review helpful!
    After 11 years with Select Security, decided it was time to retire, at 70 years, and move from Penna to North Carolina. Contacted the company for termination of service and was told I owed them $1170 because, as contained in the briefly produced, explained and signed contract, Select Security automatically renews the contract every 5 years, without notifying the customer and, the customer is responsible for the remainder of the contract – in my case $1170!

    The answer to my question, ‘Who knows when they will move or decides to move based upon the expiration date of their 5 year contract?, was – “it’s in the contract”.

    Would only waive the charge if the new owners use their service – setting them up for the happy surprise when THEY move – or, if we continued to use their service in the new home in North Carolina, where the process will continue if I pass before my wife and she’ll get smacked with the bolus charge when she moves.

    As an, ‘aw shucks’ good faith item, they offered to decrease the amount by half – to $558.

    Their profits apparently rely upon the ambush charge when folks need to move. I’m ashamed that I was less then diligent in examining all the paperwork that the the salesperson pushed my way. A sucker is born is every minute and Select Security found me.

    Please pass this along!

    Read More
  9. User Score
    3
    February 17th, 2017 Burke, VA
    2 people found this review helpful!
    Select Security took over responsibility for monitoring and servicing my home system when the owner of Five Star Security, my original company, retired in the spring of 2016. So far I am not impressed with the new arrangement, and I expect I’ll be looking for another home security company as soon as my contract allows, unless things improve significantly. A promised office in the DC area has apparently not been established. Their has been no followup or welcoming communication from Select Security since the takeover, and I did not receive a proper bill for monitoring services until I received a payment overdue notice 2 months after the due date. Problems I have had with my system since before the takeover have continued, but they are not especially significant and I have just given up on resolving them.
    Read More
  10. User Score
    0
    December 20th, 2016 Lexington, KY
    2 people found this review helpful!
    This company is a complete FAIL. Trapped in the contract from the company they bought. Horrible equipment that never worked right and blew false alarms almost every time we had it on. Malfunctioning base-pad alarms 5-6 times a night and randomly throughout the day. When I’d call for service told “well, we are not seeing any reading here for that, and if we send a tech it will be 75$ per hour”. Just canceling now that the five-year contract is finally up is turning out to be a nightmare of hassles of links not working, pdf docs not filling out, and more hoops to jump through to get this handled. Evasive language in requested confirmations make it look like it’s not solid. Run away!
    Read More
  11. User Score
    1
    November 4th, 2016
    1 people found this review helpful!
    After 5 yrs it auto renews..sales person didnt say that at time of sale.
    Read More
  12. User Score
    0
    October 26th, 2016 Provo, UT
    3 people found this review helpful!
    I called to ask about what to do with the service because I am moving out of state, the woman I spoke with was not very nice and said you have to continue to pay the $70.00 a month till my 5 year contract was done or who ever bought my house could take it over. However I never knew I had a 5 year contract, they did not tell me this when the system was put in.. I am not happy at all with this company and I will let anyone know how I feel if the subject comes up. the woman I spoke with was condescending and made me feel stupid about the whole thing. . I really can not wait to get away from this company and will never use them again.
    I feel they really need to make sure people know that they are getting into a 5 year relationship with this company, I thought it was for 2 years!!
    Read More
  13. User Score
    0
    October 17th, 2016 Phoenixville, PA
    3 people found this review helpful!
    I wanted to cancel my Select Security service after 7 years, as I was very unhappy with their service. I was advised by the company that I had a contract for 5 years that automatically renewed after 5 years, for another 5 years, and that I would be charged $1,000 to cancel. I asked why I was not advised of automatic renewal when I signed up for the service or notified of an automatic renewal at the five year mark in 2014, and was told I should have read the contract fine print. This company is unethical and very poorly managed and I would stay well clear of them if looking for a home security system.
    Read More
  14. User Score
    0
    August 1st, 2016 York, PA
    3 people found this review helpful!
    They just informed me that if i don’t spend $200 on an updated 4g card for my system or sign a new 5 year contract then I will still have to pay for my service but it won’t work. So I get to pay $50 a month for service that doesn’t work for the rest of my ridiculously long contract? Fraudulent, SCAMMERS. STAY AWAY!
    Read More
  15. User Score
    0
    June 24th, 2016 Reading, PA
    4 people found this review helpful!
    Got my system 4 years ago. The salesman never explained that the contract has to continue even if I’m no longer living in the house. Sold my home and moving away where there is no Select Security and I have to pay the year that is left in the contract without using the service. Select Security is the most expensive security service in the market and their policies are against the customer. The personal in customer service is rude with the client. I guess they have to deal with this problem daily due to company policies.
    Read More
  16. User Score
    0
    January 28th, 2016 Shinnston, WV
    6 people found this review helpful!
    In this there is no number less than zero. We had this company for 11 years and they were bought out by another company. suddenly we have problem with soft ware and instead fixing the problem, they choose to throw us under the bus for more money and they don’t back the equipment they sold. They want to sell new equipment for more money and raise the monthly charge. There customer service sucks right down with the pigs, or should I insult the pigs that way. it is strange that there is a soft ware problem in there system. I know another customer that has the same problem. Has me thinking fraud in this company.
    Read More
  17. User Score
    0
    October 29th, 2015 Watsontown, PA
    5 people found this review helpful!
    The company recognizes that their auto-renewal is unethical, and that their practice of not complying with the Pennsylvania Senate Bill 991 requirement of notifying customers at least 30 days prior to the effective date of that auto-renewal is unethical (but they claim that it isn’t illegal because the original contract was signed before the law took effect) but that they will enforce it anyway and send the account to collections if we don’t pay. Oh, but they’ll settle for half (just under $900) of the remaining 4 years and 3 months of undelivered services for which we were auto-renewed, but won’t negotiate any farther than that. Oh, and the fact that we had conversations (one-sided as they were for most of the time, as their sales department is the most unresponsive I’ve run across) about our need to switch or alter our service with Select Security is irrelevant to the fact that they didn’t mention anything about a contract being in effect until AFTER we had already contracted with another provider due to both their unresponsiveness and ridiculous pricing structure… nevermind that. We were just talking to sales, and apparently sales isn’t required to disclose to customers that they are under contract and will be slammed with these penalties if they decide to leave because the company is a disaster.
    Read More
  18. User Score
    0
    August 7th, 2015 Allison Park, PA
    5 people found this review helpful!
    Very POOR customer service! They DO NOT return phone calls. Only deal with this security system if you WANT your house or business burglarized! Customer service rep continually cut me off whenever I tried to talk . Problems with my system yet they FAILED to notify me of these issues & cashed my checks immediately upon receiving.
    Read More
  19. User Score
    0
    June 23rd, 2015 Potomac, MD
    4 people found this review helpful!
    Select security a FRAUD company

    If you see this company just run away this is a SCAM company!!!!

    We used to have a different security company and one day, the select security guy shows up at our front door. He stated that they wanted to do an upgrade on our old system. I asked them clearly if this is the same company and the man replied YES. So we opened our house for these people. I was reassured because basically the technician used the same old security system from the house. The only thing that he changed was the panel. At the end of the service he handed me a form from his iPad to sign which I thought was an acknowledgement of the work he just done. Never mentioned contract or whatsoever!!! It turns out to be a brand new contract. My old security company fined me for early termination. I called select security back and was told there is nothing they can do to help. We ended up paying the fees and go along with select security with the idea that as soon the contract is over, these guys will be out of the windows. My monthly payment supposed to be $42/month. They were actually charged me $56/month. I didn’t find out until several months later when my wife checked the credit card statement. I called them back about this and was told that there are $5 taxes for the state of Maryland….even that, my monthly payment shouldn’t be $56!!! They agreed to correct the mistake. My last straw came when lest than 6months, the panel broke. We were told that select security will fix any defective equipment and now they want us to pay to have the panel fix. That was it for us. We wanted out of this contract and fast!!!! I expressly called them and left many voicemails, send them letter, email them, to request a cancellation. They did nothing!!! Select security continues sending us a recurring bill for the past 10 months for service they never provide….this is a FRAUD company. They lied to us from day one to the end. I finally get hold of someone and I am awaiting the cancelation fees bill. We will definitively seek a lawyer for this. This is a SCAM company that people should be aware of….

    Read More
  20. User Score
    2
    April 27th, 2015 Cincinnati, OH
    4 people found this review helpful!
    A company that loves to use the old bait and switch. Installed a security system for our company. Key fob access and security cameras. The key fob system is spotty at best and the camera system was presented as being accessible from online and turns out it is not. Also issue with camera sectors going out constantly.

    They quoted the entire system, then constantly come back and say there is too much equip for the system and we need an upgrade.

    I recommend avoiding this company

    Read More

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Our Score
4.7
User Score
0.4
Rank this Company

Ratings Breakdown

Price

Cellular monthly price
-

Up-Front Costs

Activation, Install & Equipment
$99-299

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
-

Cancellation Policy

Can you cancel contract?
-

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
32
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,046