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#23
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AlarmForce Reviews

Reviews of AlarmForce from real customers
(113 verified)

Our Score
6.5
User Score
1.8

See Top Rated

Our Score
6.5
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Monthly price
$29.99-$54.99

Up-Front Costs

Activation, Install & Equipment
Fees May Vary

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
None

Cancellation Policy

Can you cancel contract?
$0

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
113

Overall Score

Based on ranking criteria
6.5 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Fees: AlarmForce is one of the more affordable home security solutions on the market. AlarmForce doesn’t charge upfront costs (zero equipment and installation fees), and a monthly monitoring rate that caps at $29.99.
  • Equipment: AlarmForce also offers a free lifetime equipment warranty in the event that one of your home security devices malfunctions unexpectedly. In addition to the latest home security devices, AlarmForce also provides home automation options and backup cellular monitoring, so that no matter where you go you’ll be able to control important devices like locks, cameras, and more.
  • Add-on Equipment: While its equipment is high-quality, customers may be disappointed to find that less standard equipment is offered with AlarmForce’s $29.99-a-month monitoring. Each home security package from AlarmForce comes standard with two door/window contacts. Homeowners with more than one window and one door to cover must pay for additional contacts.
  • Common Complaints: Many customers have reported issues with AlarmForce’s contract and cancellation policy. Additionally, if customers choose to end their contract at any time, or refuse to renew, AlarmForce will take the equipment back. Other companies will allow you to keep your equipment as long as the balance of the contract is paid off.
  • Our Recommendation: Despite the initial affordability of the AlarmForce product, the equipment and service limitations keep us from recommending the AlarmForce service. Potential home security customers should look into other affordable options like Protect America and Frontpoint.

Most Helpful Reviews From AlarmForce Customers

  1. User Score
    0
    Jade
    September 4th, 2018 
    Had a break in happen in the first month I opened my new business. Undortanetly the thieves had smashes my door and gotten in. It being 3:00AM pst I was asleep. Alarm forces tried to contact me but as any person at 3:00AM I was asleep in the time spand from 3:00 until 3:30AM they had continued to try and contact me. But yet they did not contact the police in that time spand. As I was told they did not disbatch the police because only one alarm had gone off. In my first month of business I had a smashed door a product stolen and the theif got off Scott free because the police were not disbatched. I was very disappointed at this point and will no longer continue my services.Read More
  2. User Score
    0
    Craig
    June 16th, 2018 
    This company is impossible to get rid of. We tried to cancel our service 2.5 years ago when we moved out of our building. They said we had a year to run on our contract. So we told them okay we will pay for another year but cancel our service after that. We did not check our credit card as we have too many accounts to monitor them all. They continued to bill us for more than a year after our contract had been completed. When we canceled payment on our credit card they called to say we owed them for equipment even though we knew we had returned it. Nevertheless we agreed to pay nearly $300 for equipment to get them off our back. They then took the information off our cheque and started billing our bank account for monthly fees. We contacted the bank and had the payments charged back. Now they are calling us again saying we owe them for equipment. Do not deal with this company.Read More

113 AlarmForce Reviews

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  1. User Score
    0
    March 9th, 2015
    9 people found this review helpful!
    We went with Alarm Force for our commercial property after having it installed in our home.
    We had a break-in Feb 2015 and the thieves managed to bypass the motion sensors and just smashed the alarm box.
    Afterwards, we called AlarmForce and they said no signal was sent and accused us of maybe not setting the alarm. They couldn’t even tell me if it was armed or not even though we are 100% sure that we did.
    They told us we should have gotten the line cut service but the installation guy said it was not necessary in a commercial building and that we did not need additional motion sensors for the area where the alarm box was.
    We asked for a replacement system so that our property would be alarmed again and told us it would take 5 days.
    We tried to get out of our contract and they refused. So we have no security, no monitoring and paying for it still.
    We went with another company which has much higher quality equipment and better service and are still fighting AlarmForce to cancel our contract.
    Read More
  2. User Score
    0
    March 7th, 2015 Hilliard, OH
    7 people found this review helpful!
    Alarm Force customer service is horrible. The only thing they care about is their monthly fee and loves to threaten with collection services. DO NOT USE THIS COMPANY, YOU WILL BE SORRY!!!

    these people are crooks

    Read More
  3. User Score
    0
    February 2nd, 2015 Marietta, GA
    11 people found this review helpful!
    Awful product, no early termination must pay out full contract. Even after contract up, they are trying to charge me for the 4 year old equipment that was taken away by my current security company. They just hit me with a $558. I have left a message threatening legal action as I am not going to be bullied. Apparently, this is quite common practice for them.
    Read More
  4. User Score
    0
    January 16th, 2015 Cincinnati, OH
    10 people found this review helpful!
    we signed a three year contract. we stopped using the service after a year but since we signed a contract we had to uphold our end of the deal,so we paid the full contract price and cancelled the service. we were not told that we had to do anything else and since we had paid in full we assumed that was it. well 2 years later in Dec 2014 we see alarm force had taken money out of our checking, so we called and were told that they never received their equipment. ok i can understand that so i dont need or want your equipment so come and get it just like when i signed up for your service you sent someone here to put it all in. No, not only do they Not come and get it, they now want me to write an email with a list of this and that and why i am cancelling this service,something i thought i had done 2 years previous and they are going to keep billing me until i find a box and wait for their shipping label to send the equipment back. So did everything they wanted sent the crap back on Jan 5,waited 2 weeks for the shipping label, and look in my checking today,low and behold alarmforce has taken money out AGAIN. called them .yes they have their crap but………But What????? Dont use this company they are suppose to keep the crooks away,they are the crooks
    Read More
  5. User Score
    3
    January 13th, 2015
    6 people found this review helpful!
    Video camera needs to be improved. No internal light in camera to take clear images at night. Customer has to have a motion sensor light installed in order for images taken by the camera to be visible. Horrible and a rip off. If for some reason you want to cancel the service, you need to pay out the money for the whole 3 YEARS-whether you have service or not. WHAT A RIP OFF. Not even partial/a percentage of the cost. That is a scam and not fair! I will never sign up for this company again!!!
    Read More
  6. User Score
    0
    January 13th, 2015
    6 people found this review helpful!
    I have alarmforce and last year I bought a new home and needed the equipment set up at the new home. My appt was bumped for someone else to have this reinstalled. Needless to say it has been almost 8 months and the equipment is sitting in a shoebox in my closet. What I find remarkable is that they have no problem contacting me if a payment is missed but have no clue that my home is not hooked up with their service. This just proves that the monitoring service is horrible. I would never recommend this company to anyone.
    Read More
  7. User Score
    2
    December 28th, 2014
    3 people found this review helpful!
    I’ve been with the company for a couple of months and I received poor service from the equipment and the actual company. Not to long ago, I was cited by the police for 3 false alarms. That’s charging me $400.00 and liscensing fee; and did I mention they are not doing nothing about it. They still want there monthly payments. Now I informed the company they did a test over the phone and they said that its working fine. Then it goes off again when nobody was home. That day it was raining with heavy wind. Of course, I was charge again for a false alarm. I consistently get hung up on from customer service and no one is listening. Please do not go to Alarm force!!! They are horrible
    Read More
  8. User Score
    1
    December 11th, 2014
    3 people found this review helpful!
    This company is a well oiled scam in progress lots of marketing and a catchy song with phone number attached is them at there very best sub standard service for clients they have the mind set of high volume residual sales and could care less about you the client I guess Mr Matlin the CEO made too much money because the ball has definetly been dropped here the Blackberry of Alarm systems for your hard earned dollars shop around and read real reviews because if there is the day ypu do have an intruder in ypur house this system will let u down thank you for reading my review
    Read More
  9. User Score
    0
    October 24th, 2014 Clemmons, NC
    2 people found this review helpful!
    customer service with Julie was awful. everyone else was ok.
    Read More
  10. User Score
    0
    October 7th, 2014 Cincinnati, OH
    7 people found this review helpful!
    Alarm Force was horrible!!! There was no land line and so they installed something. It never worked. Installed in 11/2010 and we gave up by 04/2011. I paid the contract out for the 3 years and they began strong arm tactics to have their equipment returned. I was there when the technician removed a hallway sensor. Now they are harassing me for the cost of something their tech kept – Ha Ha Good Luck!! Do not deal with this company – Read the reviews!!!!
    Read More
  11. User Score
    1
    August 12th, 2014
    7 people found this review helpful!
    What a terrible company to deal with when things go wrong. I wouldn’t recommend this company to anyone looking for a home “security” system. Sure the alarm box they stick under your kitchen table (because the technician doesn’t want to do any more work than she needs too) will make a lot of noise when the alarm is triggered…but half the time the central station can’t hear you. A couple of times I waited to see how long the response time was and I eventually gave up. Cancelling the service is a nightmare. Be prepared to wait several weeks for your cancellation email to be “processed” (yes, you can only cancel via email and they don’t bother to acknowledge the cancellation for several weeks – or in my case when I threatened to file a complaint with BBB). My advice would be to send the email and then call back several days later to confirm they received it. I read on several forums that people sent in the cancellation email only to be told several weeks later that they never received it and had to resent it again. After they finally acknowledge your cancellation be prepared to wait another 2 weeks to receive the return box so you can return the equipment (nope, you can’t bring it back personally and of course they don’t pick it up). So after you send back the box with all the equipment, then you wait until they get around to checking inspecting what you sent and processing the return….and all the while you’re still paying for the service you don’t need. So cancel these jokers well in advance to avoid the hassle and paying them more money than they deserve.
    Read More
  12. User Score
    10
    April 13th, 2014 Rhine, GA
    4 people found this review helpful!
    We have had Alarm Force for 5 years and have always been completely satisfied with them. The few times that our alarm has gone off there was prompt response from the company and authorities. I personally like not having to worry about paying for the maintenance on the system. Their staff has always been helpful and always available.
    Read More
  13. User Score
    3
    April 12th, 2014 Greensboro, NC
    3 people found this review helpful!
    Very skimpy offering compared to other companies. We went with Alarm Force two years ago. We had to pay extra for door sensors because they only included two in the package. We are tied to a $31.00/mo payment and our contract runs out Oct. 2014. I’m shopping for another package with another company.
    Read More

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Our Score
6.5
User Score
1.8
Rank this Company

Ratings Breakdown

Price

Monthly price
$29.99-$54.99

Up-Front Costs

Activation, Install & Equipment
Fees May Vary

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
None

Cancellation Policy

Can you cancel contract?
$0

Moving Policy

Can you move with system?
Free

Number of Reviews

User reviews here on BHSC
113

Overall Score

Based on ranking criteria
6.5 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10