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Reviews for AlarmForce | 2019 Home Security Company Reviews
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#21
Reviews for AlarmForce | 2019 Home Security Company Reviews

AlarmForce

This Canadian-based home security system is no longer available. Now serviced by TELUS, AAA Secure, NextGen Home Security, Bell Smart Home, or Select Security.

Our Score
6.4
User Score
1.5
Our Score
6.4
User Score
1.5
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Varies

Install & Equipment Fee

Varies

Contract Length

Varies

Cancellation Policy

Varies

System Relocation Fee

Varies

Number of Reviews

127

This Review is maintained by Chase Sagum

Review Last Updated: September 18, 2019

AlarmForce was a Canadian-based home security company acquired by Bell Canada in 2017. Since then, it appears that they exist under different names throughout Canada and the United States. To find a home security system still in operation, see our top companies.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#21
Reviews for AlarmForce | 2019 Home Security Company Reviews

1.5
Varies
Varies

They provide home automation, home security, and alarms for individuals and businesses. The company’s equipment. Equipment from the company is provided by Alarm.com

Pros

LifeTime Warranty on Equipment

*This information applied to AlarmForce before they were acquired in 2017

AlarmForce also offers a free lifetime equipment warranty in the event that one of your home security devices malfunctions unexpectedly. In addition to the latest home security devices, AlarmForce also provides home automation options and backup cellular monitoring, so that no matter where you go you’ll be able to control important devices like locks, cameras, and more.

While its equipment is high-quality, customers may be disappointed to find that less standard equipment is offered with AlarmForce’s $29.99-a-month monitoring. Each home security package from AlarmForce comes standard with two door/window contacts. Homeowners with more than one window and one door to cover must pay for additional contacts.

Cons

Negative AlarmForce Reviews

Most of the negative reviews for AlarmForce left on Best Home Security Companys in the last year address the changes in ownership. Overall, people are not happy with their new alarm company, no matter which one they got stuck with. The most popular complaint is that customer service is either poor or nonexistent with these new companies. Other common complaints include:

  • Having a contract with a company they did not sign up with, and needing to send in written confirmation of their cancellation.
  • Alarm system malfunctions (especially when getting ahold of the right customer service people can be difficult).
  • Difficulty with home security app, or alarm app not working.

Review of AlarmForce from 2019, describing what happened when Bell took over their home security contract. Read more reviews of AlarmForce below.

AlarmForce Review from 2019 on BestHomeSecurityCompanys.com

Appears to No Longer Exist

As of 2017, AlarmForce became a subsidiary of Bell Canada Enterprises, BCE. From 1988 to 2004, this company serviced Canada only. When they were acquired, BCE siphoned off customers in Western Canada to Telus. Customers in Eastern Canada now have their home security systems monitored by various BCE companies. The following is a list of Canadian provinces and which companies now service former AlarmForce customers

Available Only to Canada until 2004

  • Alberta: acquired by TELUS in this region
  • British Columbia: acquired by TELUS in this region
  • Saskatchewan: acquired by TELUS in this region
  • Manitoba: Under the BCE company, AAA Secure
  • New Brunswick: Under the BCE company, NextGen Home Security
  • Newfoundland and Labrador: Under the BCE company, NextGen Home Security
  • Nova Scotia: Under the BCE company, NextGen Home Security
  • Prince Edward Island: Under the BCE company, NextGen Home Security
  • Ontario: Under the BCE company, Bell Smart Home or Bell Security and Automation
  • Quebec: Under the BCE company, Bell Smart Home or Bell Security and Automation

In 2004, AlarmForce expanded its reach into the U.S. in the following states: North Carolina, Ohio, Georgia, Minnesota, Florida. In 2017, they sold their contracts with U.S. customers to Select Security. This company has an average consumer rating of 0.4 out of 10 on Best Home Security Companys.

Our Recommendation

Since 2019, every review of AlarmForce on our site has been negative. Most of these are customers touching on their dissatisfaction with whatever company AlarForce and Bell Canada Enterprises sold their contracts to. We do not recommend working with AlarmForce at this time. If you are in the United States, we recommend checking out Protect America. If you are in Canada, we recommend seeing if Frontpoint is in your province.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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127 AlarmForce Reviews

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  1. User Score
    0
    September 23rd, 2016 Saint Petersburg, FL
    7 people found this review helpful!
    I fulfilled my contract and I am trying to cancel service, they refuse to answer my e-mails or send me the UPS label to send equipment back they are holding me hostage to their company. I need help I am a veteran who is going through cancer treatments and don’t need this stress.
    Read More
  2. User Score
    2
    September 17th, 2016 Tampa, FL
    6 people found this review helpful!
    We purchased over $300 in equipment for our house in 2013 and had Alarm Force install. Two years later we moved to a small apartment and had a lot of extra equipment left over from the install. The tech took all that equipment that I had paid for back with him.

    In September 2016 we move to a large town home where I would like to cover all the windows again. Guess what? I have to repurchase all the equipment that the tech took back with him. It seems to me that this is false advertising where you buy the equipment and then the company demands to have it all back. Maybe it’s time to contact our State Representative to inquire about a possible class action lawsuit for false advertising.

    When trying to cancel the AlarmForce service, it took three calls and untold time on hold to have them cancel the service. I do not recommend this company.

    Read More
  3. User Score
    1
    August 17th, 2016 Cincinnati, OH
    1 people found this review helpful!
    I chose the company because I remembered their jingle. The CSR told me it was two years. But when I signed up it was three. Also even though I had automatic withdrawal they were always sending notices that they could not get the money. After several months of that, i checked with the bank only to be told noone tried to withdraw the funds. Then one day when my alarm went off they called to verify and the person that was in my home answered and told them it was okay. My key fob broke off and I asked the installer for another, he took the one and refused to give another. Though they told me that a person would come out to remove at contract end, it took them months to send me a shipping label. And wanted to to pay for service for the extra months. So glad I did not renew, actually got new service a year before their contract ended- they were paid and their service was not hooked up in my home.
    Read More
  4. User Score
    0
    August 9th, 2016 Marietta, GA
    3 people found this review helpful!
    We “inherited” the alarm contract in our home from alarmforce. We have had the service for less than a month. I am so 100% disappointed in the service and the product. The camera is absolutely horrible. You have no way of controlling or making changes to your account online. When attempting to cancel you have to pay the full remaining balance of what it would be otherwise.

    Their equipment is similar to products offered over 10 years ago. That’s why it is “cheap”.

    Read More
  5. User Score
    2
    July 17th, 2016
    8 people found this review helpful!
    I was an AlarmForce customer for 11years. During that time I received mediocre service and actually had to pay them for a battery for their base unit… Not once did they offer me a system upgrade or even contact me to see how they were doing. I accidentally set off my alarm a while back and I waited for just about 10 minutes for them to respond and ‘voice threaten me’. This combined with the fact that a customer in Edmonton had his house burgled and the did not respond for iver an hour I thought it might be time for a change. I changed to another company and AlarmForce decided to continue to bill me even thought I had sent them back their equipment within the time stated. When I contacted customer service they told me they could charge me for up to 2 months as I was under a contract. I told the CSR that my contract obligation was fulfilled 8 years prior… They told me basically too bad so sad… Long story short… Stay far away from these clowns… Poor service all the way around!
    Read More
  6. User Score
    0
    June 28th, 2016 Bellevue, WA
    2 people found this review helpful!
    Fall Detection system service malfunctions and has very poor range. Cannot go outside – customer service said to “open a window” each time I go outside. So ridiculous. Don’t waste you time or money. Talk to Lifeline.ca. The difference between the two companies, and services is HUGE.

    Have cancelled within the first few days and I am being charged for 3 months. TERRIBLE!

    Read More
  7. User Score
    0
    June 26th, 2016 Suwanee, GA
    2 people found this review helpful!
    cancelled service OVER 60 Days in advance of the contract end date and was still charged. this company is terrible…even tried to charge us dollars to have technician take down equipment that wasn’t even screwed into the wall. TOTAL RIP OFF, GO WITH A REPUTABLE COMPANY
    Read More
  8. User Score
    0
    June 26th, 2016 GA
    3 people found this review helpful!
    I had alarm force for 3 years and terminated my contract at the end of this period and shipped back the equipment on time. However, alarm force still charged me an additional $33 after my contract was terminated for no reason. Spoke to them on the phone and they gave an excuse contrary to what the termination email instructions stated. For this reason I consider this company fraudulent and would highly recommend NOT using alram force for your home security.
    Read More
  9. User Score
    0
    June 22nd, 2016
    2 people found this review helpful!
    Contract almost impossible to get out of even when the agreed length of contract has expired. This company uses unethical practivces beware.
    Read More
  10. User Score
    0
    June 18th, 2016
    3 people found this review helpful!
    Fraud, where the installer added wording to my contract after leaving my home, without my knowledge and hurrying me to endorse the contract;

    The installer spent almost 5 hours installing the ONE unit, showing incompetence;

    Over-charging me for services not rendered on my contract; among other discrepancies.

    Run away from this company… of fraudulent actions and no transparency.

    Read More
  11. User Score
    1
    June 9th, 2016
    2 people found this review helpful!
    Beyond frustrated at this company. They did install the product and no hiddien fees – hence the one thing they did right and one star I’ll give them. When the alarm went off while I was out of province they sent the police to the wrong address and then when it went off a second time they did not send anyone!!! Then I move and transfer the account to the new tenants. Nearly 2 years later I get notified I owe ove a thousand as they did not transfer it correctly and I’m on the hook unless of course I return the equipment. Although its tempting to break into my old house and steal the equipment back (let’s face it they will send the police to the wrong house anyways so I won’t get caught) I have morals so won’t. Bottom line – don’t use them to protect your home. Although, your neighbors house may be fine.
    Read More
  12. User Score
    0
    June 5th, 2016
    1 people found this review helpful!
    Terrible customer service representatives, I was told I would be called back in 1 hour four days ago, equipment (video relay) fails all the time and alarm force wants 100% of the remaining balance to cancel something that doesn’t even work. I will be leaving as soon as my 36 month term is complete
    Read More
  13. User Score
    1
    June 1st, 2016 Columbus, OH
    1 people found this review helpful!
    First the technology: Alarm Force provides old, outdated equipment that breaks down repeatedly. Their sensors dont work about half the time and I’ve never seen their motion sensors work. I’ve had their equipment for 9 years and they still want it back – who are they supplying 9year old equipment to?
    Customer Service: They put you on hold for 35-40 minutes when you want to cancel. They require two months notice for cancellation(!?) and will bill you an extra month regardless. This is low cost, crappy service andI’m guessing they dont have a lot of return customers so then they get rude and unhelpful on the phone.
    Read More
  14. User Score
    1
    May 27th, 2016
    1 people found this review helpful!
    I switched over to Alarmforce because they are rated how high. I have never been so disappointed in my life with this poor quality alarm system they installed in my house. I have armed my system again with my back door open again and the Alarmforce does not have the technology to let you know the door is open. It is funny ADT has the technology to have a digital display on their keypad to tell you the back door is open.
    Read More
  15. User Score
    10
    May 23rd, 2016 Concord, NC
    0 people found this review helpful!
    Great customer service. Have been with Alarmforce for 4 years and have no complaints. The system works fine.
    Read More
  16. User Score
    0
    May 21st, 2016 Canton, GA
    4 people found this review helpful!
    We activated the alarm, we came home about 1 am and forgot the alarm was activated. As soon as we opened the door, the alarm went off. We couldn’t remember the password to disactivated it, and then finally after many tries, we finally disactivated it. They were supposed to call to ask for the secret password and to see what happened. 4 hours later they called us and said “Sorry” in the mean time the robbers even have time to prepare a sandwhich, drink a cup of coffee, and Alarm Force resolves the problem with a “Sorry”. Besides, the sensor on the Door Porch wasn’t working. Now, they put me into collection and want me to pay a lot of money for a service that we don’t have anymore. Supposley, we have a contract with them, but who failed first? Who broke the contract? Them! They gave me a guarantee of high quality of good service and put a system that wasn’t working. Will you give your money to a company that doesn’t meet the satisfaction of their customers?? Besides, they put my daughter into collection, my daughter is innocent because I AM THE ONE WHO MADE THE DEAL WITH THEM, NOT MY DAUGHTER. Something is not right, they are acting illegaly. If you have a problem or a similar problem with Alarm Force, let’s join us together, and fight for our rights. There must be a way to stop this nonsense that they are doing. (Ruining the integrity of people that believe in their merchandise they sell.)

    To all who have problems with Alarm force, seek for help. Let’s go to the consumer affairs. Someone is going to have to stop the Alarm Force company of their frauds. Fight for your rights!! If we need to go to court, let’s fight them in court and we will see. We are not alone. Now I have a professional company. I am very happy. Protecting my family that is very important to me. With this company, you,your family, and your belongings, are not safe. Terrible!!!!!!!!!!!! Very disappointed!!!!! I have read all the other reviews and I agree that their company service is very horrible!! Waiting on the phone for 30-45 mins.

    Read More
  17. User Score
    0
    May 11th, 2016
    0 people found this review helpful!
    You’re tight up by a conyract
    Read More
  18. User Score
    1
    March 30th, 2016 Rocky Mount, NC
    3 people found this review helpful!
    I am very dissatisfied. It was in my husband’s name and now they want me to pay a balance that I was unaware of and an extra $100. When we moved here we picked up a contract and was not given proper information. We are now separated and I don’t understand why I can’t cancel the service that I don’t want. Customer service is terrible and rude.
    Read More
  19. User Score
    1
    March 22nd, 2016 Parsippany, NJ
    3 people found this review helpful!
    This company is terrible compared to other big ones in the market. They are also trying to sell you everything initially and very nice to begin with. Once they have you they really dont care.

    I moved states and bought out my contract and they stil nickel and dimed me for a pick up fee for equipment. Really horrible.

    Would not recommend them to anyone

    Anand

    Read More
  20. User Score
    0
    March 21st, 2016 Chicago, IL
    2 people found this review helpful!
    The equipment quit working after a year. Still had to fulfill our contract. Canceled after 3 years (which is what was in the contract) and sent the equipment back. They are still billing for 2 additional months as they state they need 60 day cancellation notice.
    Read More

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Our Score
6.4
User Score
1.5
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Varies

Install & Equipment Fee

Varies

Contract Length

Varies

Cancellation Policy

Varies

System Relocation Fee

Varies

Number of Reviews

127
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444