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amp_security

AMP Security

$39.99 monthly monitoring

Our Score
4.7
User Score
3.4
Our Score
4.7
User Score
3.4
Rank this Company

Ratings Breakdown

Price

$39.99

Up-Front Costs

Activation, Install & Equipment
$199

Technology & Equip.

10/10 = BEST
9/10

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Pay Balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
5 Years

C

Customer Support

Good, Bad, Limited
Bad

Number of Reviews

User reviews here on BHSC
16

This Review is maintained by Jordan Zornes

Review Last Updated: April 8, 2016

amp-homeScreen Shot 2015-08-13 at 1.26.29 PM

AMP security specializes in installing security systems for homes and businesses. They will send a qualified consultant to your place who will listen to your concerns, and then provide you with expert advice. You’ll then be able to have a security system installed that’s specifically tailored to your needs.

Rank Chart
Monthly Price
Upfront Costs
Has Video
Review

#1

$19.99
$0
Yes

#2

$34.99
$99.95
Yes

#3

$24.99
$0
Yes

#124
amp_security

$39.99
$199
Yes

Security System Overview

AMP Security uses Honeywell equipment in their home security systems. The Honeywell Touch i5000 is the brains of the AMP Security system. Some of Honeywell’s Touch i5000 unique features include: full-color touch screen, two-way voice GSM cell, news alerts, and home control integration.

They offer a complete line of security system components, customer service, and monitoring at all times. Their line of products include:

  • Honeywell alarm panels
  • Sensors for door/window
  • Glass breakage sensors
  • Sensors for flooding and smoke
  • Motion detectors
  • Fob remotes
  • Medical alert pendant

They also provide different monitoring options. Some of these options allow you to control your security system and watch video monitoring of your property with your smartphone or computer.

The Good

AMP Security has been in business since 03/02/2009, according to the BBB. They’ve had sufficient experience as a company to handle your security system needs. The expert advice they offer can help ensure that important details aren’t overlooked. The line of products they offer and install offer a range of options which can make any place more secure. The motion sensors are powered by long-lasting batteries, rather than electrical lines. They’ll continue to offer customer support after the security system has been installed, in case you have questions or concerns.

The Bad

Since AMP Security has been in business, there have been 73 complaints made against them to the BBB. Only one of these complaints have not been resolved, and three of these complaints have not been resolved in a satisfactory way for the customer. According to the BBB, AMP Security has had 28 complaints regarding advertising or sales issues. Also, there have been 35 complaints regarding problems that had to do with their products or services. Ten other complaints that were reported to the BBB were in regards to billing or collection. Their rating with the BBB is a C.

In addition, AMP Security does not offer any information on pricing, installation cost, or contract length on their web site. We called AMP customer service to retrieve that information, they told us we would have to be contacted by a sales agent at their earliest convenience.

The Bottom Line

It’s worth the time to deal with professionals that will not only take the time to work out the best security system for you, but will also install it. Their ongoing customer support is very helpful, particularly if problems with the security system do occur later.

D. TERM AND EARLY TERMINATION

“The initial term commences on the day service begins (or such other date required by applicable law).  THIS AGREEMENT WILL AUTOMATICALLY CONTINUE FOR SUCCESSIVE 12 MONTH REVEWAL TERMS, UNLESS WE RECEIVE A WRITTEN CANCELLATION NOTICE FROM YOU AT LEAST THIRTY DAYS PRIOR TO THE END OF THE TERM, OR WE OTHERWISE TERMINATE THIS AGREEMENT.”

Why it’s important

Once the initial 60 month contract is finished a new 12 month agreement will automatically renew unless you write AMP and notify them that you do not want to continue services with them.  This written notification much be delivered to them at least 30 days prior to the end of the contract.

H. SEVEN DAY ORIENTATION PERIOD

“FOR 7 DAYS YOUR SECURITY SYSTEM WILL BE IN A SUSPENDED MODE- WE WILL NOT DISPATCH AUTHORITIES FOR INTRUSION OR PANIC ALARMS, BUT WILL ONLY CALL YOUR PREMISES TO DETERMINE IF ASSISTANCE IS NEEDED.”

Why it’s important

For the first seven days the customer’s system will not dispatch emergency responders under any circumstances.  This is a practice period meant to give the home owners a chance to get used to the system.

J. NOTICE OF CANCELLATION

“You, the buyer, may cancel this transaction at any time prior to midnight of the third business day.”

Why it’s important

The only real way new customers can get out of the contract early without paying massive fees is if they cancel within the first three business days of signing the contract.

7. CUSTOMER’S DUTIES

“You may be charged a fee of up to $35.00 if moving the system requires us to change your emergency contact information.”

Why it’s important

If you or someone in the household gets a new phone number plan on paying $35 dollars to AMP to update this information with them.

8. SUSPENSION, TERMINATION AND DEFAULT.

“If you terminate this Agreement during any term (other than for our breach of this Agreement, or pursuant to Section 10), You will pay the early termination fee of $1250.”

“If we terminate this agreement for nonpayment or other default by You, You agree to pay all amounts previously invoiced in addition to the above early termination fee and, to the extent permitted by law and unless prohibited by, Our actual cost of collection, including attorneys’ fees, if this matter is referred to collection.”

Why it’s important

If you cancel the agreement early you not only owe AMP the remainder of the monthly monitoring fees but also a termination fee of $1250.  For example, if after 6 months you have to cancel the contract then you will owe them $70(monthly fee) X 54 months (remaining months) + $1250 (termination fee) = $5,030.  This does not include the possible collections or attorneys’ fees that you might also have to cover.  

13. ENTIRE AGREEMENT

“This agreement may not be changed by any oral statements made by us or by our representatives.”

Why it’s important

If you are signing with AMP through one of their door-to-door sales representatives be careful not to make any verbal agreements with them as they are not binding.  Instead, request that all addendums be in writing.  

Are there any inaccuracies in this review? We take accuracy very seriously and would love your feedback. Visit our Request Reconsideration page and send us your feedback today!

16 AMP Security Reviews

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  1. User Score
    3
    March 22nd, 2016 La Vergne, TN
    2 people found this review helpful!
    Saleseman came by and offered to upgrade my services for free. They provided newer technology for my home. Due to moving I need to cancel my service. I called and was bounced around several times between “monitoring customer service”, a disconnect, reconnected to a previous customer service rep, and finally to AMP. I speak with the customer rep and he proceeds to tell me it is a $1250 cancellation fee or I somehow ask the new tennants to continue the service or I transfer to my new home for a fee. I explain that the salesman did not explain the termination process. I don’t have $1250 to just give or pay my monthly payment when I’m no longer living there. I offered to pay $200 for cancellation as good faith and misunderstandings and rep was very unwilling to help.

    As a company they are not taking responsibility for their actions. They are finding ways to lure you in and lock you into rates and policies that are not explained well.The sales person was a very easy going guy and made the process simple but left out important details.

    The technician who installed my system messed up my heating/ac configurations. Nice guy but not bright on set up. I had to call my heating/ac service man to reconfigure my unit which cost me extra money.

    Words of advice is to be aware of these saleman and company. After reading these reviews I feel the same pains and hope any new customers reads these items prior to signing up.

    Read More
  2. User Score
    0
    September 16th, 2015 Denver, CO
    5 people found this review helpful!
    I would have a hard time calling the sales person we worked with an expert. He sold my wife a security system that is leaving almost half of our ground floor access points unmonitored. The contract she signed is for 5 years and the system is costing us $56.99 a month. Thank God for the 3 day right to cancel, we will definitely be taking advantage of that. Now we’ll see what they try to get from us for coming to remove the system they installed. FYI, the article I read on WSMV shows their BBB rating as a D, that might be because that TV station is in a different area.
    Read More
  3. User Score
    1
    August 5th, 2015 Oakland, CA
    7 people found this review helpful!
    So glad to have found these reviews and thanks to those who took the time to post them. My mother had signed the contract 2 days ago and I hadn’t read it. Upon reading it today we were quoted one monthly price and contract was $15 higher. And then saw the five year contract spoken of in previous postings. During the sales presentation we talked about not wanting to be in a time contract and were told we could quit the service at any time. Not what the contract said. Luckily we were within the 3 business day cancellation period and cancelled today.

    In addition, although the young man doing the installation was very nice he some how disconnected our phone service and we’ve had no house phone for 3 days.

    Fortunately the day we canceled, a technician came by to finish the installation and he reconnected our phone.

    Read More
  4. User Score
    10
    July 14th, 2015 Brentwood, MD
    5 people found this review helpful!
    I had AMP install a system in my home February 2014. The sales rep and technicians were very knowledgeable and professional. I highly recommend this company. I see they have complaints. My only suggestion is understand the contract and what you’re getting into before going a head with it. That goes for any contract or service you sign up for.
    Read More
  5. User Score
    0
    June 3rd, 2015 Walnut Creek, CA
    7 people found this review helpful!
    They are deceptive. A guy stopped by our house today and right out of the gate lied to me. He said our home was an “advertising home” for our current alarm provider. He said that his company (honeywell, guardian, whatever) provided the equipment for the company we used and wanted to upgrade our equipment – for free! I talked to him for a little while, but was really bothered by his patter, and the fact that the paperwork he left me for proposed new equipment (I didn’t agree to any changes) said AMP Security. I called my alarm company, they said they had no one out walking the neighborhoods, and that they would not have someone come to my door unless they contacted me first. He totally misrepresented himself and his company. I would never use a company that tries to start a business relationship by lying.
    Read More
  6. User Score
    0
    June 3rd, 2015 Richmond, VA
    18 people found this review helpful!
    Scammers; came to my house, told me everything would be totally free since they were testing out my area and wanted advertising. After four hours of aggressive and pushy sales pitch and having hardware installed I was totally worn down, then I find out that I’m paying $55 per month for FIVE years. I can only cancel if I pay $1,250 up front which I can’t afford. I still have another 4 years to go and I’m struggling to pay the monthly fee but they could care less. FALSE sale’s pitch, Aggressive salespeople. I felt totally worn down and pressured into this service!!!
    Read More
  7. User Score
    10
    May 22nd, 2015 Richmond, VA
    10 people found this review helpful!
    Sales reps arrived at my door on Wednesday, May 20, 2015, and they were very friendly and polite. I welcomed them in to my home and enjoyed their presentation. I had to leave so therefore they asked if they could return the next day around 1:00 p.m. Eddie returned on Thursday at the time he specified and had checked out the information I had given him and had a plan that would fit my situation. I was very impressed by his interest in the security of my home. I learned a lot about security systems from him. Eddie remained until the technician [Jeff] arrived. The technician was very thorough in his work and knowledgeable about the equipment and knew how to troubleshoot when something was not responding as it should. He left the property clean and secured. Thanks for great employees. I highly recommend this company and especially these three employees.
    Read More
  8. User Score
    10
    May 7th, 2015 Ogden, UT
    10 people found this review helpful!
    We upgraded our system a few months ago with AMP who put a Guardian Security system in our home. It is easy to like a system like this since they are so simple to use especially with the ability to control from the phone. The touch screen is nice too since we like to leave a window open during the cooler months and leaving one sensor off was a pain on our last system, However the reason for my review is because my wife and I set our alarm off accidentally by opening our bedroom window the other night while it was armed. The alarm immediately went off and by the time I walked to the keypad they were already talking to me over the intercom. I was really impressed especially since previous systems we had were quick but not even close to that fast. I could hear the girl on the intercom loud and clear. That gave me a little more piece of mind knowing that if it had been a real burglar they would have responded very quickly.

    The only issue I have wasn’t actually their fault. I wanted the garage door opener feature. I have an idrive garage door opener and it is one of the few that are not compatible with the garage door feature. That was a bummer but I understand that my garage door motor is not the standard type. They hooked me up with a smart dead bolt instead though and now I can lock my front door from my phone.

    Overall it was a great experience and I have already recommended to my two sisters who also got the system.

    Read More
  9. User Score
    0
    March 25th, 2015 Bakersfield, CA
    11 people found this review helpful!
    Well now I know to check with the BBB before committing to something that sounds to good to be true…

    1. SALES REP
    (Sean) had great customer service (of course) but everything out of his mouth was lie…

    – I explained I was monitoring my credit closely and did not want to run it because I did not want a hard inquiry. He assured me nothing would go on my credit because I did not give my SSN and he pays a fee of $15 to ensure it goes down as a soft inquiry.

    Next morning I get an alert saying I have a new HARD INQUIRY??!!!

    – Sean repeatedly told me the monthly fee would be no more than $1 a day and at the end when I am signing forms he reveals my monthly dues will be $55.99 a month before taxes.

    – Sean showed up at my door step at 6:00 PM. It had been a long work day and I was busy with my kids homework, dinner, my own homework and other things around the house. I told him we may need to schedule the installation for a day when I had more time. He repeatedly said “his techs are down the street and once they get here it will be no more than 30 minutes, tops”

    The techs were there in 20 minutes and started right away but did not leave until 11:00 PM!!!

    2. TECHNICIANS

    – The tecs argued amongst themselves about the placement of the key pad, chose a wall and thrashed it before deciding to move it to another wall. They did apologize and gave us a “free” key chain (that did not work) and said they would be back Saturday morning before noon to repair the damages to the wall.

    – Saturday comes around and they were a no call, no show.
    12:00 – I called the sales rep to find out what was going on he informed me they were on the way.
    1:00 – Tech calls and says he’s stopping at Home Depot and will be on his way.
    4:00 – I call tech, he answers and hangs up, I call again, he sends it to voicemail and texted back “I’m busy right now, what’s up?”

    Monday morning I spoke to customer service, we set up an appointment for them to come out and pick up the equipment Tuesday afternoon.

    Again…. I sat there and waited, and waited… NEVER SHOWED!!

    – Now I have to be inconvenienced once again because the only way I can get my wall fixed is to have three different contractors come out and give estimates of the damage, then after faxing them the info AMP will choose which one they want to go with. After it is repaired I will get reimbursed (supposedly)

    Supposedly they will be there today for sure to pick up the equipment.

    At this point I am so frustrated with this company that I want the CRAP (motion sensor does not even work) out of my home and I never want to deal with them again!!!

    I know it will be a waste of time to expect this untruthful company to reimburse me for the damage they caused to my home.

    Their credibility is out the window and I will also be reporting this to BBB

    Read More
  10. User Score
    1
    March 6th, 2015 Phoenix, AZ
    6 people found this review helpful!
    Terrible, it beeps all the time
    Read More
  11. User Score
    10
    January 26th, 2015 Phoenix, AZ
    4 people found this review helpful!
    This system is best on the market.
    Read More
  12. User Score
    0
    January 16th, 2015 Chicago, IL
    6 people found this review helpful!
    Worst customer service that I have EVER SEEN. We have to call back constantly to get updates from this company for their services. I called 17 days ago to follow-up and they HAVE YET to call. Unacceptable!
    Read More
  13. User Score
    0
    January 9th, 2015 Sun City, CA
    9 people found this review helpful!
    ABSOLUTE WORST ALARM COMPANY. SALESPERSON MISREPRESENTED HIMSELF, ILLEGALLY INTERFERED WITH EXISTNG CONTRACT, OVER 100 COMPLAINTS, DID NOT COMPLETE SERVICE THAT SAID THEY WOULD AND NOW IM STUCK WITH THEM FOR 5 YEARS. WILL HIGHLY RECOMMEND TO NOT USE THEM EVER.
    Read More
  14. User Score
    0
    September 10th, 2014 Franklin, WI
    10 people found this review helpful!
    1. Their sales rep, Chris Wright, saw that I had Monotronics as my security company so he lied and said he was from Monotronics and that he was there to “upgrade” my security.
    2. After the whole sales pitch, which all sounded good, he pulls out a contract that says “Amp Security” After confessing that he was not from Monotronics we still decided to switch
    3. Amp said that we should call Monotronics to cancel our plan with them. Then once we got the settlement amount ($1,170) from them that he would send someone over to get it and they would pay it. The contract doe snot state this but Chris assured us that the language had not been updated yet and that they would do it.
    4. We got the letter from Monotronics and I could no longer (to this day) get Chris to answer a call, so I called Amp and the customer service person said that I should fax over the settlement and they would pay it.
    5. A week after faxing the settlement I get a message from Amp stating that they have received the fax and they were going to pay the settlement.
    6. weeks later I get a call from Monotronics stating that I am past due on my bill. They never received a payment from Amp Security.
    7. I call AMP Security and they said that they have decided NOT to pay the settlement amount and that 2 days prior they canceled my security account without my knowledge.
    8. My wife talked to a manager named “Tyler” was was very rude and obnoxious about the whole thing.

    Be forewarned, this company will lie to get in your door, make promises they never plan on keeping, and will give your rotten customer service. Don’t believe me, look at their Better Business Bureau grade (http://www.bbb.org/utah/business-reviews/burglar-alarm-systems-dealers-monitoring-and-service/amp-security-in-american-fork-ut-22310844). I’ll save you time, it’ s a “F” and now I see why. I’m going back to Monotronics.

    Read More
  15. User Score
    10
    July 12th, 2014 Rancho Cucamonga, CA
    6 people found this review helpful!
    We had AMP install an alarm system in our home two years ago after checking out a few other places. It seemed like the other alarm companies we spoke with offered cheap equipment and cookie cutter packages. AMP have us a touchscreen system with the ability to control it with our phone and customized the sensors to fit our concerns. We haven’t had any issues. We have accidentally set it off a few times and someone comes over the speaker within seconds. Being able to control the alarm from my iphone is one of the best features. We just recently moved and we called to see what our options were and they moved the system to our new home for free right away. They have been great and we recommend them.
    Read More
  16. User Score
    0
    July 7th, 2014 Richmond, VA
    12 people found this review helpful!
    AMP Security is a high pressure, not completely honest, home security system company who preys on the older population. I am one of them. Any other security company you would not have to wait 5 years to cancel a contract. I have only had the service for a month and will be moving end of 2014 and was told I would keep it the whole time, transfer it or pay over $700 early termination fee. Is this a cell phone contract, really??! The salesman had an install team at my front door before the ink was dry on my paperwork. I felt pressured and rushed with no time to think about what I wanted to do. I have contact Utah’s BBB but based on other complaints I doubt anything will be done. I am moving the end of the year and they are threatening with me a collections if I do not transfer or take their service with me. I will NEVER, EVER recommend this company to anyone I care about and I can only hope now that AMP reconsiders pulling the system out of my house and just letting me give (30) days notice. I want any reminder of their service out of my home. They are a sleazy, slimy, fast talking overbearing opportunistic company. Really sad that business is that poor that they have to strong arm older people into taking their service.
    Read More

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Our Score
4.7
User Score
3.4
Rank this Company

Ratings Breakdown

Price

$39.99

Up-Front Costs

Activation, Install & Equipment
$199

Technology & Equip.

10/10 = BEST
9/10

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Pay Balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
5 Years

C

Customer Support

Good, Bad, Limited
Bad

Number of Reviews

User reviews here on BHSC
16
Our Score
9.4
User Score
8.5
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
860