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AMP Security

Similar to: Vivint

Our Score
7.2
User Score
9.0

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Our Score
7.2
User Score
9.0
Rank this Company

Ratings Breakdown

Price

$39.99+

Up-Front Costs

Activation, Install & Equipment
$88

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Blanace

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
143

This Review is maintained by Chase Sagum

Review Last Updated: January 6, 2017

AMP security specializes in installing security systems for homes and businesses. They will send a qualified consultant to your place who will listen to your concerns, and then provide you with expert advice. You’ll then be able to have a security system installed that’s specifically tailored to your needs.

Security System Overview

AMP Security uses Honeywell equipment in their home security systems. The Honeywell Touch i5000 is the brains of the AMP Security system. Some of Honeywell’s Touch i5000 unique features include: full-color touch screen, two-way voice GSM cell, news alerts, and home control integration.

They offer a complete line of security system components, customer service, and monitoring at all times. Their line of products include:

  • Honeywell alarm panels
  • Sensors for door/window
  • Glass breakage sensors
  • Sensors for flooding and smoke
  • Motion detectors
  • Fob remotes
  • Medical alert pendant

They also provide different monitoring options. Some of these options allow you to control your security system and watch video monitoring of your property with your smartphone or computer.

The Good

AMP Security has been in business since March 2009.. They’ve had sufficient experience as a company to handle your security system needs. The expert advice they offer can help ensure that important details aren’t overlooked. The line of products they offer and install offer a range of options which can make any place more secure. The motion sensors are powered by long-lasting batteries, rather than electrical lines. They’ll continue to offer customer support after the security system has been installed, in case you have questions or concerns.

The Bad

If you have AMP Security and decide to cancel it will cost $1,250 or the remaining of your account balance, which ever ends up being less. In addition, it is difficult to find information on AMP Security’s pricing, installation cost, or contract length on their web site. We called AMP customer service to retrieve that information, they told us we would have to be contacted by a sales agent at their earliest convenience.

The Bottom Line

It’s worth the time to deal with professionals that will not only take the time to work out the best security system for you, but will also install it. Their ongoing customer support is very helpful, particularly if problems with the security system do occur later.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.4
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.5
$34.95-49.95
$99

#19
amp_security

9.0
$39.99+
$88

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143 AMP Security Reviews

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  1. User Score
    5
    April 24th, 2017
    0 people found this review helpful!
    Not very happy with their customer service. We’ve had hall motion detector issues twice. First time the tech came out and really didn’t do anything. Because guess what? About a month later, same issue. Then the tech never called/never showed up. That’s after us rearranging our schedules to be home for this. Had to do this twice! The next tech came out and fixed the problem. He was great. However, woke up this morning to find the whole system down. Not working at all. So, first we had to wait until the company opened up in Utah. So we wait. Then the scheduling department tells us that the earliest a tech can come out is Friday. Today is Monday. My husband spoke to the girl first. Apparently she kept saying that she couldn’t get anyone out sooner. Oookay. Then I called to climb the chain and spoke to Lizzie in scheduling. Best she could do was call the technician. He said he’d try to get to our house, but couldn’t guarantee it. I called a 2nd time (that’s 3 calls to the company in one morning) and spoke to Steve who is customer service manager. He at least had good customer service skills. He listened and told me he’d make our house a priority in case anyone cancelled. I realize other people have been waiting for the tech and rearranged their schedules, but you would think the company would allow for some prioritization or wiggle room in the schedules for priority issues. That makes for a very frustrated client.
    Read More
  2. User Score
    0
    March 30th, 2017 Frankfort, KY
    0 people found this review helpful!
    Bait and switch tactics! Do not let these sales people come in to your home. They take advantage of the homeowner (especially if they are older). I was told so many things that are not true and I fell for it. I have a Guardian sign in front of my house, but I do not have Guardian, I have AMP. ?????My thermostat was replaced with a cheap one (I was told that all equpment was Honeywell, a reputable company). Read the
    BBB reviews, do not have anything to do with this company.
    Read More
  3. User Score
    0
    February 27th, 2017
    2 people found this review helpful!
    Deceitful sales man. Originally night house that had Guardian and then a year later got a letter stating our contract was sold to Monitronics. 2 months after that Guardian salesman, Grant B, came to my door saying Guardian wanted our business backend by doing so they would up grade our system for free. All I needed to do to cancel the service we had with Monitronics was so wrote them a letter stating they would like to cancel our acct. in fact Grant wrote the letter himself on my computer with the address and information for Monitronics. Got a letter from Monitronics stating we r under contract with them till 2020 and can’t cancel. Called Guardian to have them resolve and they said it wasn’t them that sold me the contract but a third party call AMP Security. I had to cal them which they stated that in order to get out of their contract, I would have to pay $1250 or I would need to submit the buy out of the Monitronics contract which they may or may not pay out, since it would have to be approved by upper management. I will be getting my attorney involved. Deceitful
    Read More
  4. User Score
    10
    February 8th, 2017 Casa Grande, AZ
    0 people found this review helpful!
    He was very informative and helpful. He was very helpful with all the equipment we needed and very knowledgeable. Technician was helpful and help me with any questions I had and showed me how to use the system.
    Read More
  5. User Score
    10
    February 6th, 2017 Denver, CO
    0 people found this review helpful!
    Nicoli the technivian was so kind and checked everything. He had to do all my windows which was. A lot. I look forward to many years of guardians service
    Read More
  6. User Score
    0
    January 26th, 2017
    3 people found this review helpful!
    This is the email I sent to their corporate office.

    I am writing you to inform you of the unacceptable service that your company is providing for me. Your company came knocking on our door to sale your alarm system, we already had another alarm company which was working fine, but the salesman convinced us that your service was a lot better so we signed a 5 year contract. This occurred on January 6th and was installed the same day. The alarm worked all of 4 days day before it started malfunctioning, we called for service on the 11th and Guardian said they would set up a call for service with AMP and AMP would call us within 48 hours which they did not we had to call back again several times to speak to someone at AMP and finally a service call date was set for January 23rd, on January 3rd someone from AMP called and said that the tech person could not be here until February 13th which this is unacceptable so I called the company back that day to speak to a supervisor and was told a supervisor would call me back either that day or the next day, no one called, Today January 26th I called AMP and asked to speak to a supervisor but was not allowed to instead they said they would talk to the floor supervisor first and let them know my issue, After being on hold awhile the lady came back and said that I would get a month free I told her that was still unacceptable to have an alarm for over a month and only have 4 days monitored and I wanted the alarm fixed before February 13th , she basically said that was not going to happen until the February 13th. I told her if they could not provide he service that was contracted to me then I wanted to cancel the contact she said it would be around 1000.00 to do that. Why does your company provide such bad service by not fulfilling your end contract. Having a working alarm for only 4 days out (by February 13th will be) 35 days, This is not acceptable in any standards. Just to let you know this email will be send to the BBB along with a compliant, this will also be posted on all social media sites and everyone I know. You can not simply provide this quality of poor service and just say oh you will get a month free, I do not want a month free I want my alarm to be operational. I am going to everyone possible know what kind of company you a running before they sign a contract with your company,

    Read More
  7. User Score
    10
    January 20th, 2017 Littleton, CO
    0 people found this review helpful!
    I would like to give you guys the highest rating possible for customer service. nicoli has great knowledge of all products and customer service. he got all our devices working and explained everything very well. thanks sharon and fred
    Read More
  8. User Score
    10
    January 19th, 2017
    0 people found this review helpful!
    We have had guardian for about 6 months and it’s been great. They were flexible with our schedule and we’re still able to get our cameras fixed. We love seeing our driveway from our phones
    Read More
  9. User Score
    10
    January 18th, 2017 Gilbert, AZ
    0 people found this review helpful!
    Levi helped me sign up for my system and came back to my home the next day to follow up with me to make sure I understood everything. He was very professional and honest.
    Read More
  10. User Score
    1
    January 18th, 2017 Phoenix, AZ
    1 people found this review helpful!
    We were not told by the AMP Security representatives about ADT’s early canellations charges $700.00.. He was very pushy, and talked about everything but $700.00 (elephant in the room)…
    Read More
  11. User Score
    10
    January 14th, 2017 Louisville, KY
    0 people found this review helpful!
    Raymond Chan from AMP Smart came by my house and upgraded my alarm system. I love the Smart home Automation technology and the new system. We are loving the new Skybell HD, It lets our family see who is outside of our house rather than going to the door and it is great for packages at the door. The response time is way better than it was before for the new Lynx panel. I had an issue with the equipment and had a technician that was available very quickly come by to fix it, since then I have been very pleased with my experience. I will definitely be referring my friends and family to their service in the future.
    Read More
  12. User Score
    10
    January 10th, 2017 Seattle, WA
    0 people found this review helpful!
    My AMP technician, Kevin, was very courteous and professional. I appreciate his attention to detail and taking the time to respond to my special requests. I had a request that the alarm sensors be out of view. Kevin took the time to ensure all sensors were hidden. The system is controlled with a touchscreen panel that is very easy to use.
    Read More
  13. User Score
    10
    January 8th, 2017
    0 people found this review helpful!
    Excellent service and process. I was robbed in November and immediately got a system so I could feel more at ease. My new AMP system does just that. I have a Lynx 5200 with 6 zones. The service has been great with quick response when I’ve accidentally set it off. My rep, Kevin L, was knowledgeable, professional and courteous. The installer, David L, was also very knowledgeable, responsive and courteous. After my new door was replaced from the robbery, I had to set up another zone and David came out right away to connect it. The follow up process has been great as well. Overall, a top-notch experience!
    Read More
  14. User Score
    10
    January 6th, 2017 Westminster, CO
    0 people found this review helpful!
    Got my IPad working again and was very helpful in showing me other ways to work the camera
    Read More
  15. User Score
    10
    January 2nd, 2017
    0 people found this review helpful!
    Everything was great. Awesome service.
    Read More
  16. User Score
    10
    December 30th, 2016 Brighton, CO
    0 people found this review helpful!
    Ive had this secutity for about 8 months and we had somr problems with our internet but other than thst evryonr is so helpful and now we have our cameras working great. I told my friends all about it and i will continue to
    Read More
  17. User Score
    10
    December 29th, 2016
    0 people found this review helpful!
    Guardian has provided excellent service. We recently had a small issue with the Skybell app and Nicoli, who set up the service was great. Showed up when they said he would and 5 minutes later had the issue resolved and tested.
    Read More
  18. User Score
    10
    December 29th, 2016 Denver, CO
    0 people found this review helpful!
    We had an issue with our keypad it broke. Other than that it’s been great definitely my favorite security provider. Would recommend to a friend
    nikoli was super quick too
    Read More
  19. User Score
    10
    December 28th, 2016
    0 people found this review helpful!
    My guardian experiance has been almost perfect we had skybell troubles at first. I can see whos at my frint door and my home is orotected. The teck and the customer srrvice are very nice
    Read More
  20. User Score
    8
    December 28th, 2016
    0 people found this review helpful!
    It’s been a little hard to arrange this warranty work. I started getting a fault warning within a couple hours of getting my system installed. I called the first phone number I found in my paperwork and it was the wrong company. I was later able to find the number I needed and called to schedule a service. A few days before the scheduled service I was called and a voice mail left that the technician couldn’t make it and I’d need to call back to reschedule. For the next several weeks it seemed like phone tag (due to my job and work schedule it can be difficult to get things done during normal business hours) trying to get another appointment scheduled but finally did and again Nicoli was great.
    Read More

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Our Score
7.2
User Score
9.0
Rank this Company

Ratings Breakdown

Price

$39.99+

Up-Front Costs

Activation, Install & Equipment
$88

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Blanace

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
143
Our Score
9.0
User Score
8.4
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,879