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AMP Security

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Our Score
6.8
User Score
9.1

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Our Score
6.8
User Score
9.1
Rank this Company

Ratings Breakdown

Price

$39.99

Up-Front Costs

Activation, Install & Equipment
$88

Technology & Equip.

10/10 = BEST
9/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Yes w/ fee

Monitoring

Response Time
Fast

Time in Business

Total # of years
9 Years

B-

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
108

This Review is maintained by Isaac Ericksen

Review Last Updated: September 15, 2016

AMP security specializes in installing security systems for homes and businesses. They will send a qualified consultant to your place who will listen to your concerns, and then provide you with expert advice. You’ll then be able to have a security system installed that’s specifically tailored to your needs.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.6
$19.99 - $42.99
$0

#2

8.4
$34.99
$99.95

#3

4.2
$34.99
$0

#27
amp_security

9.1
$39.99
$88

Security System Overview

AMP Security uses Honeywell equipment in their home security systems. The Honeywell Touch i5000 is the brains of the AMP Security system. Some of Honeywell’s Touch i5000 unique features include: full-color touch screen, two-way voice GSM cell, news alerts, and home control integration.

They offer a complete line of security system components, customer service, and monitoring at all times. Their line of products include:

  • Honeywell alarm panels
  • Sensors for door/window
  • Glass breakage sensors
  • Sensors for flooding and smoke
  • Motion detectors
  • Fob remotes
  • Medical alert pendant

They also provide different monitoring options. Some of these options allow you to control your security system and watch video monitoring of your property with your smartphone or computer.

The Good

AMP Security has been in business since March 2009, according to the BBB. They’ve had sufficient experience as a company to handle your security system needs. The expert advice they offer can help ensure that important details aren’t overlooked. The line of products they offer and install offer a range of options which can make any place more secure. The motion sensors are powered by long-lasting batteries, rather than electrical lines. They’ll continue to offer customer support after the security system has been installed, in case you have questions or concerns.

The Bad

Since AMP Security has been in business, there have been 147 complaints made against them to the BBB. Only one of these complaints have not been resolved, and three of these complaints have not been resolved in a satisfactory way for the customer. According to the BBB, AMP Security has had 28 complaints regarding advertising or sales issues. Also, there have been 35 complaints regarding problems that had to do with their products or services. Ten other complaints that were reported to the BBB were in regards to billing or collection. Their rating with the BBB is a B-.

If you have AMP Security and decide to cancel it will cost $1,250 or the remaining of your account balance, which ever ends up being less. In addition, it is difficult to find information on AMP Security’s pricing, installation cost, or contract length on their web site. We called AMP customer service to retrieve that information, they told us we would have to be contacted by a sales agent at their earliest convenience.

The Bottom Line

It’s worth the time to deal with professionals that will not only take the time to work out the best security system for you, but will also install it. Their ongoing customer support is very helpful, particularly if problems with the security system do occur later.

D. TERM AND EARLY TERMINATION

“The initial term commences on the day service begins (or such other date required by applicable law).  THIS AGREEMENT WILL AUTOMATICALLY CONTINUE FOR SUCCESSIVE 12 MONTH REVEWAL TERMS, UNLESS WE RECEIVE A WRITTEN CANCELLATION NOTICE FROM YOU AT LEAST THIRTY DAYS PRIOR TO THE END OF THE TERM, OR WE OTHERWISE TERMINATE THIS AGREEMENT.”

Why it’s important

Once the initial 60 month contract is finished a new 12 month agreement will automatically renew unless you write AMP and notify them that you do not want to continue services with them.  This written notification much be delivered to them at least 30 days prior to the end of the contract.

H. SEVEN DAY ORIENTATION PERIOD

“FOR 7 DAYS YOUR SECURITY SYSTEM WILL BE IN A SUSPENDED MODE- WE WILL NOT DISPATCH AUTHORITIES FOR INTRUSION OR PANIC ALARMS, BUT WILL ONLY CALL YOUR PREMISES TO DETERMINE IF ASSISTANCE IS NEEDED.”

Why it’s important

For the first seven days the customer’s system will not dispatch emergency responders under any circumstances.  This is a practice period meant to give the home owners a chance to get used to the system.

J. NOTICE OF CANCELLATION

“You, the buyer, may cancel this transaction at any time prior to midnight of the third business day.”

Why it’s important

The only real way new customers can get out of the contract early without paying massive fees is if they cancel within the first three business days of signing the contract.

7. CUSTOMER’S DUTIES

“You may be charged a fee of up to $35.00 if moving the system requires us to change your emergency contact information.”

Why it’s important

If you or someone in the household gets a new phone number plan on paying $35 dollars to AMP to update this information with them.

8. SUSPENSION, TERMINATION AND DEFAULT.

“If you terminate this Agreement during any term (other than for our breach of this Agreement, or pursuant to Section 10), You will pay the early termination fee of $1250.”

“If we terminate this agreement for nonpayment or other default by You, You agree to pay all amounts previously invoiced in addition to the above early termination fee and, to the extent permitted by law and unless prohibited by, Our actual cost of collection, including attorneys’ fees, if this matter is referred to collection.”

Why it’s important

If you cancel the agreement early you not only owe AMP the remainder of the monthly monitoring fees but also a termination fee of $1250.  For example, if after 6 months you have to cancel the contract then you will owe them $70(monthly fee) X 54 months (remaining months) + $1250 (termination fee) = $5,030.  This does not include the possible collections or attorneys’ fees that you might also have to cover.  

13. ENTIRE AGREEMENT

“This agreement may not be changed by any oral statements made by us or by our representatives.”

Why it’s important

If you are signing with AMP through one of their door-to-door sales representatives be careful not to make any verbal agreements with them as they are not binding.  Instead, request that all addendums be in writing.  

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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108 AMP Security Reviews

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  1. User Score
    10
    September 19th, 2016
    0 people found this review helpful!
    I have been using my alarm system, set up by AMP Security, for a few months now. This is the first system I have ever had and it is very easy to use. Matt did an excellent job of making sure it was a good set up for my business. I would absolutely recommend them to my friends and family.
    Read More
  2. User Score
    10
    September 10th, 2016 Spokane, WA
    0 people found this review helpful!
    We are very pleased with the our new security system, the features are amazing. Levi Yeager is very professional and does a great job at explaining everything. Our installer, Jacob was also great to work with. Thanks for everything.
    Read More
  3. User Score
    10
    September 8th, 2016 GA
    0 people found this review helpful!
    Our sales rep Zac along with our technician Wyatt were great team to work with. Both were very knowledgeable and help to explain and demonstrate our new security system.
    Read More
  4. User Score
    9
    September 6th, 2016 Spokane, WA
    0 people found this review helpful!
    Good people, great service, great product
    Read More
  5. User Score
    10
    August 31st, 2016 Columbia, SC
    0 people found this review helpful!
    About a month or two ago a nice gentleman named Matt with AMP Security came by my house and upgraded my alarm system. I love that I can turn the alarm on and off from anywhere using the easy app on my phone. I had an issue with the equipment and had a technician that was available very quickly come by to fix it, since then I have been very pleased with my experience. I will definitely be referring my friends and family to their service in the future.
    Read More
  6. User Score
    10
    August 31st, 2016 Windsor, CO
    0 people found this review helpful!
    Best service we have had in a long time. We will have AMP back and NicolI anytime. Thanks amp. Was even earlier than they said it would be
    Read More
  7. User Score
    10
    August 31st, 2016 Colorado Springs, CO
    0 people found this review helpful!
    AMP was incredibly professional and answered all of my questions. I was pleased with the attentiveness of the representatives and technician. My family and I have been satisfied with the service. It has already been very beneficial.
    Read More
  8. User Score
    10
    August 30th, 2016 Charlotte, NC
    0 people found this review helpful!
    I absolutely love my new alarm with AMP Security! My previous alarm had a lot of issues and I’ve been wanting to upgrade for years. Matt with AMP stopped by a couple weeks ago and did a wonderful job of setting us up with a very easy to use system. I use it everyday and couldn’t imagine being without it.
    Read More
  9. User Score
    10
    August 30th, 2016 Greensboro, NC
    0 people found this review helpful!
    Just had my house set up with a new alarm system with AMP Security a few weeks ago. Matt did a 100% excellent job and I absolutely love it! My new doorbell camera is amazing and I love the sense of security i get from the whole system. Cant wait to refer my friends and family!
    Read More
  10. User Score
    10
    August 30th, 2016 Greensboro, NC
    0 people found this review helpful!
    Both the Salesman and System Installer were very respectful and professional. They made a point of checking in to make sure our questions/concerns were addressed. They both were extremely knowledgable about they respective jobs. Overall, we had a very pleasant experience from start to finish.
    Read More
  11. User Score
    10
    August 29th, 2016 GA
    0 people found this review helpful!
    I’ve had an alarm system in my house for years, this is my first time with AMP Security and I am more that satisfied with my experience with the company. The salesman Matt, was very informative and set us up with a great system. It is much easier to use than my prior system and gives me a great piece of mind. I referred them to my family members and will continue to in the future.
    Read More
  12. User Score
    10
    August 29th, 2016 Atlanta, GA
    0 people found this review helpful!
    I had my previous system for many years and recently had it upgraded with AMP Security. I love the new technology and had one of the wireless cameras install to watch my front yard. I am very pleased with the system and all around service. Matt, the salesman, was very thorough and set my home up very well.
    Read More
  13. User Score
    10
    August 27th, 2016 Clemmons, NC
    0 people found this review helpful!
    kevin was amazing answer all pd my question and was very profferisional. the technicians cleaned up everything after the work was done. i would highly recommend this system to anyone.
    Read More
  14. User Score
    10
    August 27th, 2016
    0 people found this review helpful!
    I’m enjoying the system with Amp alarm / Kevin a good sale man. Love the upgrade on the gald I switched companys. Highly recommended
    Read More
  15. User Score
    10
    August 27th, 2016 Phoenix, AZ
    0 people found this review helpful!
    Kevin stopped by my house and talked to us about the new security system. He wad well informed and very professional. All questions were answered to my satisfaction. I would highly recommend the system. I especially liked the remote access with my smart phone.
    Read More
  16. User Score
    10
    August 27th, 2016 Greensboro, NC
    0 people found this review helpful!
    Had my older alarm system upgraded with AMP security a few weeks ago and I absolutely love it. I had one of the new doorbell cameras added and I use it all the time! The feeling and piece of mind is unmatched and the salesman, Matt, was very straight forward and friendly.
    Read More
  17. User Score
    10
    August 27th, 2016 Greensboro, NC
    0 people found this review helpful!
    Recently was set up by Matt, with my new alarm with AMP security. I like it very much because it’s very simple. It gives me a great piece of mind that I am more secured in my home. I am very satisfied with my experience with the company.
    Read More
  18. User Score
    10
    August 27th, 2016
    0 people found this review helpful!
    Nicole was efficient
    Pleasant to work with
    Explain the process of operation fully. He is good.
    Read More
  19. User Score
    10
    August 27th, 2016 Westminster, CO
    0 people found this review helpful!
    Sales was great, really detailed on products and the instillation was fast and worked first time.
    Read More
  20. User Score
    10
    August 27th, 2016 Kannapolis, NC
    0 people found this review helpful!
    I recently upgraded my previous system and and now set up by AMP Security. Matt, the salesman that set me up, was very thorough and I love the new system. I am very happy with the whole experience.
    Read More

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Our Score
6.8
User Score
9.1
Rank this Company

Ratings Breakdown

Price

$39.99

Up-Front Costs

Activation, Install & Equipment
$88

Technology & Equip.

10/10 = BEST
9/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Yes w/ fee

Monitoring

Response Time
Fast

Time in Business

Total # of years
9 Years

B-

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
108
Our Score
9.4
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99 - $42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,246