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#18
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AMP Security

Similar to: Vivint

Our Score
7.1
User Score
8.0

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Our Score
7.1
User Score
8.0
Rank this Company

Ratings Breakdown

Price

$39.99+

Up-Front Costs

Activation, Install & Equipment
$88

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Blanace

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
171

This Review is maintained by Chase Sagum

Review Last Updated: May 23, 2018

Headquartered in American Fork, UT, AMP Security (or AMP Smart) specializes in installing security systems for homes and businesses. The security company will send a qualified consultant to customers’ homes who will listen to concerns and provide expert advice on which AMP system may be best suited for the home. AMP Smart not only creates a security system custom tailored to the customers home, but they also provide cutting-edge home automation technology. The security company has locations all over the US but does not provide alarm services in every state.

Security System Overview

AMP Security uses Honeywell equipment in their home security systems. The Honeywell Touch i5000 is the brains of the AMP Security system. Some of Honeywell’s Touch i5000 unique features include full-color touch screen, two-way voice GSM cell, news alerts, and home control integration.

They offer a complete line of security system components, customer service, and monitoring at all times. Their line of products include:

  • Honeywell alarm control panel
  • Sensors for door/window
  • Glass breakage sensors
  • Sensors for flooding and smoke
  • Motion detectors
  • Fob remotes
  • Medical alert pendant

Home automation products include:

  • Smart panel
  • Smart door locks
  • Smart outlet module 
  • Door cameras
  • Indoor smart camera
  • Amp Smart thermostat
  • Motion image sensor
  • Light control
  • Geofencing

Geofencing is smart automation feature offered by the alarm company. It is a digital perimeter around your property that allows users to link AMP system devices. Customers can sync their AMP alarm and AMP Smart home automation systems with a smartphone so your home knows when you are away or approaching. When you come within a predetermined distance of your home, the mobile app network will prepare your home for your arrival without having to use the control panel.

Home security and automation can all be accessed and controlled from mobile devices via the AMP mobile app. Availability, however, is dependent on different monitoring options and what is chosen. Some of these options allow you to control your security system and watch video monitoring of your property with your smartphone or computer, yet some do not. The garage door, lights, air conditioning, locks, and even TV can be preprogrammed to how you’d like them for your arrival.

The Good

AMP Security has been in business since March 2009. They’ve had sufficient experience as a company to handle your security system needs. The expert advice the alarm company offers can help ensure that important details aren’t overlooked. The line of products they offer and install offer a range of options which can make any place more secure. The motion sensors are powered by long-lasting batteries, rather than electrical lines. They’ll continue to offer customer support after the security system has been installed, in case you have questions or concerns.

The Bad

If you have AMP Security and decide to cancel it will cost $1,250 or the remaining of your account balance, whichever ends up being less. In addition, it is difficult to find information on AMP Security’s pricing, installation cost, or contract length on their website. We called AMP customer service to retrieve that information, they told us we would have to be contacted by a sales agent at their earliest convenience.

Additionally AMP security reviews have not been so favorable with the Better Business Bureau, causing it’s BBB rating to suffer.

The Bottom Line

It’s worth the time to deal with professionals that will not only take the time to work out the best security system for you, but will also install it. AMP systems use top of the line technology. Their ongoing customer support is very helpful, particularly if problems with the security system do occur later. However, our best reviews have received a lot of mixed opinions about the company’s services that may be worth looking into.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.0
$19.99-$42.99
$0

#2

7.3
$34.99
$99

#3

3.2
29.99-59.95
$99

#18
AMP_Security-logo

8.0
$39.99+
$88

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171 AMP Security Reviews

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  1. User Score
    10
    May 12th, 2018
    0 people found this review helpful!
    Great customer service, excellent equipment
    Read More
  2. User Score
    10
    May 4th, 2018
    0 people found this review helpful!
    Just wanted to say that in my opinion Amp Smart is a amazing security company..the rep was amazing when I had a question she called her manager and answered my questions with no hesitation.Im very happy with my system. I feel very at ease and protected and my rep has also called me personally to make sure I was doing ok and I’m completely satisfied
    Read More
  3. User Score
    0
    April 11th, 2018
    1 people found this review helpful!
    AMP Smart came by my house and disregarded my no soliciting sign, they wouldn’t leave immediately when my wife pointed it out. It was incredibly disrespectful. Terrible company!
    Read More
  4. User Score
    10
    March 25th, 2018 Tucson, AZ
    1 people found this review helpful!
    Best I’ve had to date! A lot more coverage than Moni provided for nearly the same price. Equipment far superior to what we had previously to include the added door camera . Customer service turned out to be superb in responding to a billing error with senior management getting personally involved to ensure our satisfaction. It is rare when we can highly recommend a company, but this one, so far, has proven superior to most!
    Read More
  5. User Score
    0
    December 18th, 2017 Compton, CA
    1 people found this review helpful!
    AMP failed to provide me with the service they promised. I was told if not satisfied with the service after 6 months they would return me back to the service I had prior to signing a contract with AMP.
    After 6 months AMP could not provide me with the service. AMP did not complete the installment. My garage control never worked, the glass brake was never installed, and the main panel is inoperative.
    If you have AMP Security and decide to cancel it will cost $1,000 or the remaining of your account balance, which ever ends up being less. In addition, it is difficult to find information on AMP Security’s pricing, installation cost, or contract length on their web site.
    End result, I had to contact an Attorney to resolve this matter. Buyer beware.

    .

    Read More
  6. User Score
    0
    November 30th, 2017 Imperial, NE
    0 people found this review helpful!
    `I had the system from AMP Smart installed in august 2017 was told to move out of my rental home in September because I had it installed in it. had it uninstalled September 26 2017 account was to be frozen until I Move. we found a home the first week of October signed paperwork on October 31st and asked to have the alarm reinstalled they told me that they could have it installed on November 11th 2017 and it was installed on November 13th 2017 I have been told so many times that October would be forgiven then turn around and they want there money. I have hade their equipment for 3 1/2 mounts and so far it has coasted me $379.00 and only used the system for 1 1/2 mounts and the system is not working right they will be back in December 14th to look at it. best advise is don’t use them.
    Read More
  7. User Score
    0
    November 22nd, 2017 Jasonville, IN
    0 people found this review helpful!
    I’m slightly peeved right now, which is probably why I’m actually taking the time to write this review.

    My monitor has been a blank screen for a few days now, it originally was flashing low battery, then shut off.

    I called for assistance, super nice CSR, she spoke with IT and they said it is showing low battery, just plug it back in and give it 12 hours it should be fine… I then explained to CSR the unit plug is literally screwed to the outlet, as in you cannot remove the plug or it can’t fall out unless you take a screwdriver to it! So the next step is to send out a Tech to look over the panel/plug setup, however that will cost you $25.

    I then asked about the cancellation option, since I felt that the product itself had the issue, not due to our negligence and we should not have to pay for the Tech visit.
    She was happy to oblige then hit me with the $1200 cancellation fee…Seriously!
    Well go ahead and send out the Tech for $25, Gee Thanks.

    I feel that the Tech fee should be based on the issue at hand..if it’s an equipment malfunction, it should be their dime, not mine.

    Sincerely,
    Just venting

    Read More
  8. User Score
    0
    September 26th, 2017
    1 people found this review helpful!
    I have had amp smart for less than 60 days. The sales man Kyle Seiter sold the system falsely and told me only what I needed to hear to sign. I was lied too and mislead by the sales rep. The door bell doesn’t work for my house. It is connected by an extension cord that I ran in the attic. I was told there would be an update soon that allowed the chime to be heard on the inside panel. After talking to the tech, he says that is 12 months away at least. I can’t hear anyone at the door cause it doesn’t chime inside the house only outside. I was not told I needed a existing door bell for that to work. I have a sign saying to knock posted by the doorbell. The z-wave light bulbs don’t work for the front or back porch. I have the wrong setup to run just one light. My switches run multiple lights and these light bulbs don’t work for flood lights. These bulbs are just sitting in the closet. The video camera disconnects and reconnects randomly in the middle of the night. After the last service techs visit (Sept 26th, the only way for the video camera to work is for me to pay for a wifi extension. The system is faulty, now they ask for me to pay for something else to get the camera to work! The worst part is on Aug 31 the alarm went off while I was away and I missed there call. 45 min after the alarm was set off, I was able to get ahold of someone and they said no authorities had been called ….!!! What is the point of any of this system at this moment? I was sold a alarm system that is wrong for me and my house. No one from this company will wave the contract that is threatening my credit if I don’t pay for 5 years or pay the outrages cancellation fee. They keep sending techs out to fix it and even the tech will speak to them about my issue, that only 1 of the 5 components work for my home. The customer service rep would not hear what the tech was saying. He is totally in agreement with what I am explaining. They refuse to cancel and want to replace the equipment with new equipment which I don’t need. They want me to pick from the list equipment to replace the things that don’t work for my setup. The only thing that would work is a front door pad lock. I have a front door pad lock. I don’t want to replace anything cause it is just there way of pushing me around. I don’t want the system! They won’t put a manager on the phone that will work with me. I don’t want the AMP SMART system. I don’t want you to send a tech to fix it, you won’t listen to anything the tech just told you today. I do not want you to trade/replace equipment for other equipment. AMP SMART I want you to collect your equipment and stop charging me ASAP. I will not pay your cancellation fee, I have had the system for less than 60 days and less than half the components do not work the way the sales man Kyle Seiter explained. You didn’t contact the authorities 45 min after an alarm was setoff. That is way over the line when that happened. Holding me to a contract after all this and AMP SMART not hold too there end, this is criminal. As a disabled vet who was taken advantage of at my own doorstep, I ask how can this be legal?
    Read More
  9. User Score
    4
    August 21st, 2017
    2 people found this review helpful!
    We we’re lied to by the sales agent. Installers damaged our home, no recourse and rude customer service which always put you on hold and Direct u in by the wrong direction
    Read More
  10. User Score
    2
    August 7th, 2017
    2 people found this review helpful!
    We had a salesman come to our new home tonight. We have only had the keys for 2 weeks and he was in our driveway standing around as we pulled in (who knows how long he had been there!!!). He was very pushy and continually asked to come inside. When we told him we weren’t decided yet on a company to go with, he was very pushy and began to shoot down why every other company was worthless in his books. We told him we didn’t want to make a decision on the spot and guess what he did? He showed up a few hours later asking if we had made a decision. I told him our decision was no and he said he would be willing to write out a fake check number for us to “try them out”. That was instantly alarming to me. He also told us numerous times that they would give us installation and the equipment for free IF we signed today. Along with that, we had to “promise” not to tell anyone else that we received this $2400 value for free, but had to talk up how wonderful the company was instead.

    Long story short- BEWARE. This company was very fishy, their sales tactics were awful, and they are pushy beyond words… hiding all of the fine print while they talk up why they are much better than any others. BEWARE, BEWARE, BEWARE.

    Read More
  11. User Score
    0
    August 4th, 2017 Midlothian, VA
    2 people found this review helpful!
    Horrible. Scetchey sales people. They were quick to put system in our home “unauthorized” and I’ve had two different appointments to have system removed and they have been no shows, no call or anything. They tore the ADT system from my wall (which was is MY name) all this without my knowledge. They did “finally” put my money back in my account because again it was installed without my knowledge or signature but the money was taken from MY account, they used a deposit slip to get my account information. They are NOT to be trusted and once that sales guy gets the system in your home no matter what he says you will never hear from him again even if you call and leave several messages. I’m in the process of having ADT reinstalled and I expect AMPSMart to pay for any insulation charges. I first have to get them to come get their system out of my house which isn’t an easy task.
    Read More
  12. User Score
    0
    July 26th, 2017
    3 people found this review helpful!
    This Company showed up at my Mom’s home , she is 83 yrs old . Two guys came to the door and told her that the security system she now has is upgrading and changed their name . They proceeded to lie and misrepresent themselves to her . Then after the two men got her to agree for the changes , a 3rd man came in and they proceeded to take out her current system , changed everything and are now taking / debiting a monthly payment from her checking account . They should be put out of business . I have reported them .
    Read More
  13. User Score
    0
    July 22nd, 2017
    3 people found this review helpful!
    I live in an HOA with no solisitation signs clearly posted. AMP employees have been in our neighborhood for the past week. They have visited my home 4 times in 2 days. Have told me they don’t have to follow the posted signs on homes or the HOA entrance signs.

    They may have great products however our 680 home HOA is running them out of our neighborhood. POOR SALES TACTICS

    Read More
  14. User Score
    9
    July 20th, 2017
    1 people found this review helpful!
    I recently had this system installed and so far have been very pleased
    Read More
  15. User Score
    0
    July 18th, 2017 Fishers, IN
    3 people found this review helpful!
    You will get stuck in a long contract paying for a system you don’t like. Early cancellation fee is $1800. They play the legal game better than the security game.
    Read More
  16. User Score
    5
    July 14th, 2017
    4 people found this review helpful!
    I had a salesman talk with me regarding putting in the ampsmart security ! He did his job on selling but NEVER INFORMED ME ABOUT RUNNING A HARD CREDIT REPORT!!!! Of course they say we need a signature to go ahead and get things started but not informing me that it’s a credit check! That means they have you on the phone and sign at the same time. Watch out for what u are signing ask what it is first! I can say shame on me! I’m also writing to the bbb as well!!!!
    Read More
  17. User Score
    0
    July 10th, 2017
    5 people found this review helpful!
    If I could leave a rating less than 0 – I would.
    They have horrible customer service if anything is amiss.
    They have a 60 month – yes 60 months (that’s 5 years) – and forget about trying to get out of it, even if you join the Peace Corps. I was told that was a volunteer service – so the best they could do is put my account on hold for 6 months but I still have to pay the 6 months eventually.
    Only way to get out is to pay 1,250.00 or sell your set up to someone else – maybe your enemy (is the only person I would give AMP too).
    Read More
  18. User Score
    2
    July 6th, 2017
    4 people found this review helpful!
    Doorbell camera works when it wants to. Called and they said the panel was installed to far away from the doorbell. They want me to pay for a repeater and a tech to install it. Garbage company. Wouldn’t recommend to anyone and when my contract is up I’m out.
    Read More
  19. User Score
    9
    June 28th, 2017 Montclair, CA
    3 people found this review helpful!
    Amp smart home security systems are the best to have. They are specifically geared to each individual home & work absolutely amazing! I love how I am able to control my home when I’m not home on levels that i haven’t seen a with any other company!
    Read More
  20. User Score
    0
    June 15th, 2017
    5 people found this review helpful!
    They posed as a different company to get themselves in the door. Very misleading company and unprofessional.
    Read More

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Our Score
7.1
User Score
8.0
Rank this Company

Ratings Breakdown

Price

$39.99+

Up-Front Costs

Activation, Install & Equipment
$88

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Blanace

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
171
Our Score
9.0
User Score
8.0
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,167