Positive AMP Smart Reviews
Most of the positive AMP security reviews are over 2 years old. The seven positive reviews they've had in the last couple of years mention that the company has high-quality equipment and that they like that there are low fees. The customer service is described as responsive.
Geofencing is a smart automation feature offered by the alarm company. It is a digital perimeter around your property that allows users to link AMP system devices. Customers can sync their AMP alarm and AMP Smart home automation systems with a smartphone so your home knows when you are away or approaching. When you come within a predetermined distance of your home, the app network will prepare your home for your arrival without having to use the control panel.
Long Contract; High Cancellation Fees
If you have AMP security and decide to cancel it will cost $1,250 or the remaining of your account balance, whichever ends up being less. In addition, it is difficult to find information on AMP Smart's pricing, installation cost, or contract length on their website. We called AMP customer service to retrieve that information, they told us we would have to be contacted by a sales agent at their earliest convenience.
Negative AMP Smart Reviews
On our site in 2019, most of the reviews on AMP Smart have been negative. Below are the most common complaints people have about AMP. You can also jump to our verified customer reviews below and read them for yourself.
- 5-year contract not explained
- Automatic contract renewal
- No cancellation/ cancellation needed in writing 2 months before your contract ends
- High early termination fee
- Difficult to get technical service
- Doorbell camera malfunctions
- High-pressure sales representatives
About AMP Smart's Equipment
AMP Smart uses Alarm.com equipment in their home security systems that feature voice control. Home security and automation can all be accessed and controlled from mobile devices via the AMP app. Availability, however, is dependent on different monitoring options and what is chosen. Some of these options allow you to control your security system and watch video monitoring of your property with your smartphone or computer, yet some do not. The garage door, lights, air conditioning, locks, and even TV can be preprogrammed to how you'd like them for your arrival.
Home Security and Home Automation Equipment (monitor with the AMP Smart Mobile App)
AMP smart locks - keypad from Yale to lock / unlock the door. You can check the status of your door through your phone and lock your door remotely.
AMP smart control panel - Smart doorbell camera - AMP uses the Skybell camera that works in virtually all temperatures. This 180-degree view lets you see who is at your door and offers two-way audio communication. You can record video, capture a photo, live stream, and night vision. This camera has a 5x zoom and 1080p HD. You can even turn the doorbell on silent mode.
Window and door sensors - Get a text alert when doors and windows are opened. AMP Security's sensors are small, so they're easy to hide, and they have a battery life of 8 to 10 years.
Garage door opener - Open and close your garage from your phone. The company's Geofencing alerts you if you leave your driveway without closing your garage door.
Smart outlets - Plug the smart outlet into any electrical outlet to control it remotely. With the AMP Smart outlets, you can also set schedules and dim lights.
Motion image sensor - These motion sensors with a built-in camera so when your motion sensor goes off, you can see what is actually going on in your home. The motion image sensor records clips, live streams, and works at night.
Indoor camera - Record and live stream video with AMP Smart indoor cameras. You can also set up text alerts.
Asset safe - This safe is 0.5 cubic feet and has an electronic lock. Because it's a smart lock, it notifies you every time it's open. Features 2 emergency override keys.
Other equipment for home security and automation include:
- Smart thermostat
- Smoke detector
- Carbon monoxide detector
- Flood sensor
- Glass break sensor
- Medical alert bracelet
|Monthly Monitoring Fee||$60.99|
|Install & Equipment Fee||$99|
|Contract Length||60 Months|
|Cancellation Policy||Pay Blanace|
|System Relocation Fee||Undisclosed|
|Number of Reviews||211|
|Review Last Updated: January 24, 2020|
Real Customer Reviews
The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.
In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.
Mary Martin Ashburn, VA
Feb 6, 2020
Have 3months left on this 5years but when I called to make sure they disconnect our service the gentleman told me that it was automatically updated for 5 more years. We didn’t want this service for any longer
Lance Lohrenz San Jose, CA
Jan 22, 2020
Don't do it! Horrible company! Technicians will do a shotty job installing and leave damage to your home, aside form not picking up after themselves. techs have no expertise or legitimate training. Same as hiring the teenager down street and just letting them do whatever. Once installed pray you never have any issues (unlikely), because in most areas they only have 1 part time technician with a highly limited availability to do maintenance and repairs.
Sharon Sisneros Colorado Springs, CO
Aug 28, 2019
This company is the worst company to do business. Two weeks to get a service man out. Door bell alarm very cheap, not working after a 2 weeks after installation. Didn't give contract found out you do not have but 3day to cancel.
Aug 10, 2019
Hard sell door to door salesman. He caught my husband right out of shoulder surgery and on pain meds and gave him a hard pitch. We now have stapled cords to our walls for the installation. Looks really bad because it is in the foyer of our front door. Salesman told us it was for advertising AMP SMART and the system would be free if we would advertise with AMP SMART signs!! Total bogus! We now owe over 2000 dollars.
Jul 21, 2019
Poor customer service!!! I cannot ever get tech support or assistance when needed, including holidays and weekends. I also agree with other reviews stating that this company HIDES behind other companies. I would STRONGLY discourage this alarm system, company, and so-called service.
Shasta Pearce Chattanooga, TN
Jul 10, 2019
They hide behind Other companies like Guardian and when you call them to finish out your contract, They tell you there is an auto renewal after you haven't heard a peep out of them for almost 5 years so they get you for another year. Screw this company and it's practices.
William C Griffiths Columbus, OH
Jul 4, 2019
Everything their sales rep says is a lie Garbage equipment, sensors taped to the wall fell off and shattered, cameras don't work, can't access anything from the control panel, app doesn't work. Costs are high, $75+, $2000 early termination fee, the cost of the equipment is 3 times what it would be to buy something similar off the shelf. AVOID AT ALL COSTS OR IT WILL COST YOU.
Jun 22, 2019
The rep came to my door and said his boss wanted him to ask me if they could put a sign in my yard for advertising. Even tho I asked multiple times, he swore there was no cost to me. In return, however, they would install some equipment in my home in a couple of weeks to thank me! REALLY?!! After I told him that made no sense he got angry and left. I would avoid this company at all cost!
Jun 5, 2019
I have used AMP for my security system needs for 4 years, however one of those years was not by choice. I signed up for 3 years of monitoring service with a sales rep that came door to door. I don't have any major complaints with the system or the monitoring service. The rep was nice enough and explained the monitoring services and equipment in a non forcing manner, but he was trying really hard to get me to sign a 5 yr contract. He tried so hard that he even marked 5 yrs on the contract and tried to get me to sign it, I caught the mistake and had him correct it. After the sale was complete, the installer, completed everything as promised. My experience with customer service has been pretty average, not great. My biggest surprise came when I wanted to cancel at the end of my 3 year term. I called customer service and was informed that I had to cancel, in writing to the address listed on the original contract, 45 days ahead of the contract ending. I was then informed that the state of TN allows monitoring companies to automatically renew your contract for one additional year if you do not cancel the contract at the end of your initial term. This is why I said I had it for 4 years but only signed up for 3. I called AMP at the end of 4th year to verify the process for cancelling my contract, I was informed that the cancellation department would contact me in 1-3 business days to walk me through the procedure. It seems that I need to be ready for an aggressive attempt at retaining my business as most companies can walk you through the cancellation process while on the original phone call. I don't think that I will use AMP again.
Janet Rockey Tampa, FL
Jun 5, 2019
The AMP Smart salesmen who knocked on my door last December could sell a refrigerator to an Eskimo. They were likeable and friendly. All I wanted was a doorbell that worked. I liked the idea of having one linked to my phone to let me see who is at my door when I'm away or in the bathtub. I didn't want a security system, but it came with the doorbell. They came back later that day and told me my neighbor across the street had subscribed to the system. A bold-faced lie. My neighbor was out of town that week, and the house-sitter didn't open the door to the salesmen. The alarm system was a complete nuisance. The 24-hour right to cancel is not enough time. It took ten days to determine that the doorbell didn't work. Only two people rang my doorbell during that time. I discovered there was a 20-minute delay between the time they pushed my doorbell and they appeared on my phone's screen. When I called Customer Service, the representative told me that my WiFi was too weak for the system. (The salesmen and installer must have known this when they installed it, but didn't bother to tell me.) When I said I wanted to cancel the system, she put me on hold for half an hour. Another rep came on the line and offered to lower the monthly bill if I kept the system. Why would I pay even a nickel for a system that doesn't work? She put me on hold for another half hour. A young man came on the line and took my information to cancel the system and have the equipment removed. Since it took ten days to discover the system didn't work, I had to pay a cancellation fee of over $1000. They didn't offer to refund my first month's payment, even though I didn't have the system for a full month. Now I have holes in my wall where the alarm system had been...a constant reminder of my scam experience.
Michelle Dovel Charlotte, NC
May 21, 2019
Horrible sales people who push their way into your house, do not explain the contract parameters and misleading about how long it will take to install. I would have never signed a 5 yr contract had I known and had no time to even mull it over because they had to install it right then and there. Not to mention I had 4 kids running around and no time to think period! Cancelled because I was moving. I was told that if I had a hardship over $5000 that I would be eligible to have the contract null and void. Sent in hardship invoices totaling over $6000 and was then denied?!? Just horrible service from beginning to end!
Brian Grady Tampa, FL
May 20, 2019
I had these people come to my door, bad mouth Vivint security system and decided to go with AMP and left Vivint. The worst mistake I ever made. Every single month since they install the system, never works correctly and a tech needs to come out and fix. Their customer service/repair team don't understand what they are doing. They gave me two month free of service, but if I didn't need the security I wouldn't have ordered it. Need the system more than free of service. Don't buy this product, for they do not know what they are doing and they will talk crap to keep you as a customer.
May 7, 2019
I would give less if possible. Sales guy was slimmy and scam artist. He told us we would get 3K worth of FREE equipment. After everything was installed they tried to make us sign an INTEREST FREE payment agreement. We told them it is not what we agreed to and that they could tale everything & leave. Installation guy called his office and it spunded like we we're not the first to have this problem that day. He would not take equipment down and said sales rep would call us back. He randomly showed up the following day. I politely informed him that what he sold us on was not what we received & that it was a Sunday to please leave our family at peace and take the equipment. He did not leave and used pressure sales tactics. After my husband had to firmly tell him to leave he did. Furthermore, the equipment is sub par. It is slow when you try to access it from your phone and most of the time the door bell camera does not connect. As soon as electricityor internet goes down you have zero security. In FL during hurricane season that is not good.... we know this because it has been a month and no one has returned our phone call to return the equipment. Would NEVER recommend - in fact I am sure to mention to avoid it to anyone I hear looking for security.
Apr 24, 2019
Signup for AMP Smart if you want to OVERPAY! Plus they will do a hard credit check, while denying it and try to get you into a 5-year contract with no cancellation options.
Apr 1, 2019
Solicitors promoting this product with no info on costs. Said they were the #1 security providers in America
Raj Richmond, VA
Mar 23, 2019
You are sweet talked into a 5 year contract and there is no way to disconnect without paying for the whole five years.
Mar 19, 2019
First of all I was told that I could cancel this service in five days so when I called to cancel they told me no you should cancel in three days so the verbal agreement that I had with the sales rep meant nothing also this service has been very poor the monitoring system will say that I have a door open when there is no door open so it will set off an alarm it has also said that the l Glass was b breaking call the police out there was no glass broken! I don't even use the Service anymore but I'm still paying for it I also tried to get a hardship cancellation and they would not allow it ! For god sake never get this service it sucks
Mar 7, 2019
They sale them self well but you have to watch out for the things they are not willing to tell you on the contract easy to get into but will cost you to get out so make sure they explain and read the contract the only give you three days to get out of it which is not long enough to see if it's worth it the Mistake I made and it cost me and didn't get everything I was supposed to get there good just to get you to sign the contract anything over a thousand clip on your video you want to watch you have to pay for which other unlimited and they don't tell you that you get a thousand clip a month wouldn't recommend to no one now I am stuck with equipment I can use
Jan 23, 2019
Worst mistake we made. Had to call company to get a copy of my contract. Called them first and wanted to cancel. $1250 to cancel and told me my contract was a 5 year contract. When it was installed we were told it was a 2 year contract. Nothing was said about automatic renewal. Found that out when I received copy of contract. U must write them 30 days before the end of the contract. Not easy to work with and when I called them they were rude. Do Not go with this company.
Dec 30, 2018
Be careful with this company, they have a very expensive cancellation fee and do not inform you about it before you sign the contract. Also they do offer only a 5 years contract while other companies do two or three years for a lesser monthly payment.
Danielle Cleveland, OH
Dec 4, 2018
I highly regret going with AMP smart for our security system. Very expensive for what you get. And what you get is crap. Half the time our doorbell camera and house mounted cameral don't pick up movement outside our house, no matter how many times we play with the camera settings or call customer service. It also only records for a certain amount of time per clip. So if someone is breaking into your backyard and taking things out of your shed, for example, it *may* capture them but only for about 10 seconds. But then it will capture 200 clips of the wind blowing in the middle of the night and use up your clip limit. Oh yea, there's that too that they DO NOT TELL YOU. You're only allotted a certain number of clips per month. You can PAY ADDITIONAL for more clips, which is asinine considering what they charge for this garbage service to begin with. This company is scam. We have had them close to a year now and I'm seriously considering just paying the hefty cancellation fee, which will sadly, end up being a fraction of the total cost of our 5 YEAR CONTRACT they dupe you into. Just horrible....STAY AWAY FROM THIS COMPANY!
Jesus Carreon Walnut, CA
Nov 12, 2018
This is one of the worst companies I have ever dealt with. 2 months after my initial install the women stopped working. I contacted them many times and they advised me they had no 1 to service said within 4 weeks. I waited the 4 weeks nobody ever showed up i call them again and they advised me that they have no 1 scheduled to come service the equipment. I rescheduled and still no one could come out. After several months, I advised t by email that I am not going to pay for something that is not working. The worst customer service and alarm equipment ever! DO NOT DO BUSINESS WITH THIS COMPANY.
Oct 12, 2018
worst home security system on the market do not buy their products they are rude and do not bill correctly and their systems break down on the weekly DO NOT GET THEIR PRODUCTS!!!!!!
Oct 2, 2018
BUYER BEWARE. Do yourself a favor and RUN if AMP Smart Security tries to sell you their services. In July, 2016, a rep of theirs came to our home and informed us that our alarm security provider at the time (ADT) was "no longer monitoring this area," and that AMP Security had been sent to replace our service with Guardian. We naively signed with them (although the rep conveniently didn't leave a copy of the agreement, and, when I later called about it, they said it had been emailed to me). I wish I had called ADT to verify their claim. It turns out that it was a complete fabrication on the part of the sales rep. ADT never stopped monitoring our area. AMP Smart lied to us. Please understand that AMP Smart is a third party managing your service. You are not dealing directly with your monitoring company. They sold us on Guardian, and then, two years later, switched monitoring services on us with no notification and no new yard signs or window stickers. I didn't even know they'd bait-and-switched us until I called Guardian to get the numbers I needed for our city's permit updates. Guardian informed me that they hadn't been monitoring our house for months and that they were no longer doing business with AMP Smart. (Can't say I blame them.) When I called to cancel due to all of the misleading practices, they said I would have to pay over $1,000.00 in early cancellation fees. So, we are stuck in contract with AMP Smart for 33 more months. After that, we'll switch back to an ethical and professional security company. I hope this review prevents someone from making the same mistake that we did.
Sep 26, 2018
Amazing equipment. My home is smart homed out! Thier cameras blew a away the ones I that I installed myself last year. I also added some things off Amazon and added them to thier system myself! A Google home now controls my zwave lights and the whole amp smart system including the thermostat and deadbolt I got from them. Never thought changing my home into a smart home could be this easy.
Sep 24, 2018
Very responsive customer service. Far better than any company I’ve had before.
Sep 10, 2018
At the end of the day I was looking for a company that would protect my home the right way. They made it so affordable with no out of pocket cost for the Equipment and they installed it for free. I would highly recommend this company. Great service!
Sep 8, 2018
WORST SERVICE EVER! In less than a month after installation we've had 4 false alarms due to faulty equipment, twice police were dispatched. We had two windows that would not arm, the door bell feature works randomly. We have called to complain 8 times and still the service isn't working 100%. 4 hours after calling, another false alarm! The police say if we get one more a charge of $200 will be given to us. Throughout this whole nightmarish ordeal their customer service has been complacent. No urgency to get it fixed. Today is Saturday and they won't send anyone out until Thursday! WARNING: do NOT open your door to these people! They promise 24 contact. Not true: weekends and holidays you get no answer. Hopefully the thieves keep this schedule too. I personally feel AMP services are a "SCAM". Steer clear, do not purchase this service!
Aug 28, 2018
Made the worst decision ever by converting over to Amp Smart. I've had the system for maybe a month and has yet to work properly. Everytime I've left my home or went out of town my system continues to go off. They've came out several times and have yet to fix the problem. At this point I do not have a peace of mind. I had my suspension about this company and should have went with my instinct. I have been a nervous wreck since. DO-NOT GO WITH THIS COMPANY.
Aug 10, 2018
Not only do I constantly need to "troubleshoot" my front door security, but when I wanted to cancel my service.. after more than a year of trying to find a resolve...I was told that I signed a 5 year contract and the fee to cancel was outrageous! I most certainly did NOT sign a 5 year contract, so the service rep lied. Shame on AMP for such a smarmy practice.
Cheryl Oceanside, CA
Aug 3, 2018
After 5 minutes of talking without letting me say anything, when he said he was going to take his shoes off and come inside, I stopped him and said we weren't interested. After a few times saying this, he turned to leave and said, well I will go where there's more intelligent people. If that's the kind of sales people they use, why would ANYONE want their product?
Jul 30, 2018
We have had AMP Security systems for 3 months. It still does not work correctly. The time is still off by one hour instead of 4 hours. So if we have a true emergency we will be dead by the time an ambulance or local police arrive. The system is not reliable and we are literally throwing money away. We want to cancel this subscription because it is not what they advertised it to be and has not worked correctly since day one. We do not feel safe and secure with AMP and we want all of our money back.
Lisa Gay Taylor Corpus Christi, TX
Jul 28, 2018
Excellent system! Professional and knowledgeable technicians. We’ve had good customer service and the system works great! I love being able to control everything from their app on my smartphone.
Jul 21, 2018
First of all the sales man ignored the no solicitation sign on the door. They had a good sales pitch, but very pushy. Told them we were intrested. However after doing some further investigation i learned they worked off commission. That would explain the pushing to sell the system. After calling to cancel the installation. The rep hung up on me. VERY UNPROFESSIONAL .
Jul 21, 2018
Beware of shady business practices! Gentleman came to our house to sell when I was not home, he was interested, heard what they had to say. Then.. convinced him to sign at the bottom of a form where he asked for names of any adults living in the house and our address to “see if we were eligible for any home owner discounts” so he signed, next thing I know a hard inquiry to my credit appeared. Ummm, excuse me.. when did I give permission for you to pull my credit? My husband doesn’t even know my social nor did he give him his.. Guy came back next day and I asked him how he got my social.. He said he didn’t, but showed me at the bottom of the form where he told him to sign and it said we may pull your credit. Ok firstly, I didn’t sign it, secondly, pulling my credit off my name and address?? Oh noooooo! Sorry, this should be illegal. Dropped my credit by 11 points just by them doing this. I’ve worked hard on my credit to buy this house and this is just wrong! Need to train your salemen to not lie in order to get that signature. He very clearly didn’t tell him that was being done..l
Jul 17, 2018
I wanted an alarm system as my wife was developing Alzheimer's Disease and she wandered at night. I wanted something to wake me up if she walked out the door. The AMP salesman stopped by with aggressive high pressure sales. I caved before shopping around. It's expensive. The sensors on the doors fell off as the glue pad didn't hold. The company demands $750 to cancel the high priced monthly subscription. I wished I would have shopped around. Simply....I don't like this company at all.
Nancy Mount Holly, NC
Jul 14, 2018
This system worked only about 2 weeks .Was installed in my home by a boyfriend that was going to pay the cost.Amp ran my credit and bill me for the system I never signed a contract and never recived one. They installed in my home when I was not home with out checking anyones credit till after completed.Now they want cancel out of my name. They have poor install cut my paneling up for display and left wires so the door and cameras can be cut from outside. Beware of this company 99.00 charge ended up close to 400.00
Jul 4, 2018
Unlike other monitoring companies, Amp Smart is not open 24/7/365. If you have a problem you must e mail them and a tech person/customer service MAY contact you in 48 hours. My system has continual issues with sensors. Techs have no real answers. When I ask if I can have my sensors serviced, I am told to wait for another call which may take another day. I get continual calls that my Glass Break sensor is on alert when nothing is really happening. They WILL alert the police even when you ask them not to. Extremely bad customer service. I wish I had never signed up for this. I can't trust the system and now rarely activate it because I'll always get a call saying my system is sending alerts. And even when I say don't call police, they do anyway.
Genieve Caldwell-Foy Cincinnati, OH
Jun 13, 2018
They are charging me $60.00 per month which seems higher than any of the pricing I have been able to find for monthly service.
May 25, 2018
I was approached and was told that I would receive free system and monitoring for placement of a sign in in yard. After got started on paperwork I find out I have to pay 49.00 monitoring fee. A bit later and Now an activation charge. sheet shows normal activation at 349.00 and I was getting reduction to 49.00 I sent him packing.