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#32
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AMP Smart

5-year contract and high monthly costs for home security and home automation.

Our Score
6.0
User Score
6.9
Our Score
6.0
User Score
6.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$60.99

Install & Equipment Fee

$99

Contract Length

60 Months

Cancellation Policy

Pay Blanace

System Relocation Fee

Undisclosed

Number of Reviews

209

This Review is maintained by Chase Sagum

Review Last Updated: October 1, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

5.0
$34.95-59.99
$199-499

#32
AMP_Security-logo

6.9
$60.99
$99

Pros

Positive AMP Smart Reviews

Most of the positive AMP security reviews are over 2 years old. The seven positive reviews they’ve had in the last couple of years mention that the company has high-quality equipment and that they like that there are low fees. The customer service is described as responsive.

Customer review of AMP Security on Best Home Security Companys

Home Geofencing

Geofencing is a smart automation feature offered by the alarm company. It is a digital perimeter around your property that allows users to link AMP system devices. Customers can sync their AMP alarm and AMP Smart home automation systems with a smartphone so your home knows when you are away or approaching. When you come within a predetermined distance of your home, the app network will prepare your home for your arrival without having to use the control panel.

Cons

Long Contract; High Cancellation Fees

If you have AMP security and decide to cancel it will cost $1,250 or the remaining of your account balance, whichever ends up being less. In addition, it is difficult to find information on AMP Smart’s pricing, installation cost, or contract length on their website. We called AMP customer service to retrieve that information, they told us we would have to be contacted by a sales agent at their earliest convenience.

Negative AMP Smart Reviews

On our site in 2019, most of the reviews on AMP Smart have been negative. Below are the most common complaints people have about AMP. You can also jump to our verified customer reviews below and read them for yourself.

  • 5-year contract not explained
  • Automatic contract renewal
  • No cancellation/ cancellation needed in writing 2 months before your contract ends
  • High early termination fee
  • Difficult to get technical service
  • Doorbell camera malfunctions
  • High-pressure sales representatives

Complaint against AMP Smart on Best Home Security Companys

Our Recommendation

While they offer quality equipment, the high cancellation costs and other unknowns prevent us from recommending their services. Prospective customers should look into Protect America and Frontpoint.


About AMP Smart’s Equipment

AMP Smart uses Alarm.com equipment in their home security systems that feature voice control. Home security and automation can all be accessed and controlled from mobile devices via the AMP app. Availability, however, is dependent on different monitoring options and what is chosen. Some of these options allow you to control your security system and watch video monitoring of your property with your smartphone or computer, yet some do not. The garage door, lights, air conditioning, locks, and even TV can be preprogrammed to how you’d like them for your arrival.

Home Security and Home Automation Equipment (monitor with the AMP Smart Mobile App)

AMP smart locks – keypad from Yale to lock / unlock the door. You can check the status of your door through your phone and lock your door remotely.

AMP smart control panel – Smart doorbell camera – AMP uses the Skybell camera that works in virtually all temperatures. This 180-degree view lets you see who is at your door and offers two-way audio communication. You can record video, capture a photo, live stream, and night vision. This camera has a 5x zoom and 1080p HD. You can even turn the doorbell on silent mode.

Window and door sensors – Get a text alert when doors and windows are opened. AMP Security’s sensors are small, so they’re easy to hide, and they have a battery life of 8 to 10 years.

Garage door opener – Open and close your garage from your phone. The company’s Geofencing alerts you if you leave your driveway without closing your garage door.

Smart outlets – Plug the smart outlet into any electrical outlet to control it remotely. With the AMP Smart outlets, you can also set schedules and dim lights.

Motion image sensor – These motion sensors with a built-in camera so when your motion sensor goes off, you can see what is actually going on in your home. The motion image sensor records clips, live streams, and works at night.

Indoor camera – Record and live stream video with AMP Smart indoor cameras. You can also set up text alerts.

Asset safe – This safe is 0.5 cubic feet and has an electronic lock. Because it’s a smart lock, it notifies you every time it’s open. Features 2 emergency override keys.

Other equipment for home security and automation include:

  • Geofencing
  • Smart thermostat
  • Smoke detector
  • Carbon monoxide detector
  • Flood sensor
  • Glass break sensor
  • Medical alert bracelet

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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209 AMP Smart Reviews

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  1. User Score
    0
    August 28th, 2019 Colorado Springs, CO
    0 people found this review helpful!
    This company is the worst company to do business. Two weeks to get a service man out. Door bell alarm very cheap, not working after a 2 weeks after installation. Didn’t give contract found out you do not have but 3day to cancel.
    Read More
  2. User Score
    1
    August 10th, 2019
    1 people found this review helpful!
    Hard sell door to door salesman. He caught my husband right out of shoulder surgery and on pain meds and gave him a hard pitch. We now have stapled cords to our walls for the installation. Looks really bad because it is in the foyer of our front door. Salesman told us it was for advertising AMP SMART and the system would be free if we would advertise with AMP SMART signs!! Total bogus! We now owe over 2000 dollars.
    Read More
  3. User Score
    0
    July 20th, 2019
    0 people found this review helpful!
    Poor customer service!!! I cannot ever get tech support or assistance when needed, including holidays and weekends. I also agree with other reviews stating that this company HIDES behind other companies. I would STRONGLY discourage this alarm system, company, and so-called service.
    Read More
  4. User Score
    0
    July 10th, 2019 Chattanooga, TN
    0 people found this review helpful!
    They hide behind Other companies like Guardian and when you call them to finish out your contract, They tell you there is an auto renewal after you haven’t heard a peep out of them for almost 5 years so they get you for another year. Screw this company and it’s practices.
    Read More
  5. User Score
    0
    July 4th, 2019 Columbus, OH
    2 people found this review helpful!
    Everything their sales rep says is a lie
    Garbage equipment, sensors taped to the wall fell off and shattered, cameras don’t work, can’t access anything from the control panel, app doesn’t work. Costs are high, $75+, $2000 early termination fee, the cost of the equipment is 3 times what it would be to buy something similar off the shelf.
    AVOID AT ALL COSTS OR IT WILL COST YOU.
    Read More
  6. User Score
    0
    June 21st, 2019
    1 people found this review helpful!
    The rep came to my door and said his boss wanted him to ask me if they could put a sign in my yard for advertising. Even tho I asked multiple times, he swore there was no cost to me. In return, however, they would install some equipment in my home in a couple of weeks to thank me! REALLY?!! After I told him that made no sense he got angry and left. I would avoid this company at all cost!
    Read More
  7. User Score
    5
    June 5th, 2019
    2 people found this review helpful!
    I have used AMP for my security system needs for 4 years, however one of those years was not by choice. I signed up for 3 years of monitoring service with a sales rep that came door to door. I don’t have any major complaints with the system or the monitoring service. The rep was nice enough and explained the monitoring services and equipment in a non forcing manner, but he was trying really hard to get me to sign a 5 yr contract. He tried so hard that he even marked 5 yrs on the contract and tried to get me to sign it, I caught the mistake and had him correct it. After the sale was complete, the installer, completed everything as promised. My experience with customer service has been pretty average, not great.
    My biggest surprise came when I wanted to cancel at the end of my 3 year term. I called customer service and was informed that I had to cancel, in writing to the address listed on the original contract, 45 days ahead of the contract ending. I was then informed that the state of TN allows monitoring companies to automatically renew your contract for one additional year if you do not cancel the contract at the end of your initial term. This is why I said I had it for 4 years but only signed up for 3. I called AMP at the end of 4th year to verify the process for cancelling my contract, I was informed that the cancellation department would contact me in 1-3 business days to walk me through the procedure. It seems that I need to be ready for an aggressive attempt at retaining my business as most companies can walk you through the cancellation process while on the original phone call. I don’t think that I will use AMP again.
    Read More
  8. User Score
    0
    June 5th, 2019 Tampa, FL
    1 people found this review helpful!
    The AMP Smart salesmen who knocked on my door last December could sell a refrigerator to an Eskimo. They were likeable and friendly. All I wanted was a doorbell that worked. I liked the idea of having one linked to my phone to let me see who is at my door when I’m away or in the bathtub. I didn’t want a security system, but it came with the doorbell. They came back later that day and told me my neighbor across the street had subscribed to the system. A bold-faced lie. My neighbor was out of town that week, and the house-sitter didn’t open the door to the salesmen.
    The alarm system was a complete nuisance.
    The 24-hour right to cancel is not enough time. It took ten days to determine that the doorbell didn’t work. Only two people rang my doorbell during that time. I discovered there was a 20-minute delay between the time they pushed my doorbell and they appeared on my phone’s screen. When I called Customer Service, the representative told me that my WiFi was too weak for the system. (The salesmen and installer must have known this when they installed it, but didn’t bother to tell me.) When I said I wanted to cancel the system, she put me on hold for half an hour. Another rep came on the line and offered to lower the monthly bill if I kept the system. Why would I pay even a nickel for a system that doesn’t work? She put me on hold for another half hour. A young man came on the line and took my information to cancel the system and have the equipment removed. Since it took ten days to discover the system didn’t work, I had to pay a cancellation fee of over $1000. They didn’t offer to refund my first month’s payment, even though I didn’t have the system for a full month. Now I have holes in my wall where the alarm system had been…a constant reminder of my scam experience.
    Read More
  9. User Score
    0
    May 21st, 2019 Charlotte, NC
    0 people found this review helpful!
    Horrible sales people who push their way into your house, do not explain the contract parameters and misleading about how long it will take to install. I would have never signed a 5 yr contract had I known and had no time to even mull it over because they had to install it right then and there. Not to mention I had 4 kids running around and no time to think period!
    Cancelled because I was moving. I was told that if I had a hardship over $5000 that I would be eligible to have the contract null and void. Sent in hardship invoices totaling over $6000 and was then denied?!?
    Just horrible service from beginning to end!
    Read More
  10. User Score
    0
    May 20th, 2019 Tampa, FL
    0 people found this review helpful!
    I had these people come to my door, bad mouth Vivint security system and decided to go with AMP and left Vivint. The worst mistake I ever made. Every single month since they install the system, never works correctly and a tech needs to come out and fix. Their customer service/repair team don’t understand what they are doing. They gave me two month free of service, but if I didn’t need the security I wouldn’t have ordered it. Need the system more than free of service. Don’t buy this product, for they do not know what they are doing and they will talk crap to keep you as a customer.
    Read More
  11. User Score
    0
    May 7th, 2019
    0 people found this review helpful!
    I would give less if possible. Sales guy was slimmy and scam artist. He told us we would get 3K worth of FREE equipment. After everything was installed they tried to make us sign an INTEREST FREE payment agreement. We told them it is not what we agreed to and that they could tale everything & leave. Installation guy called his office and it spunded like we we’re not the first to have this problem that day. He would not take equipment down and said sales rep would call us back. He randomly showed up the following day. I politely informed him that what he sold us on was not what we received & that it was a Sunday to please leave our family at peace and take the equipment. He did not leave and used pressure sales tactics. After my husband had to firmly tell him to leave he did.

    Furthermore, the equipment is sub par. It is slow when you try to access it from your phone and most of the time the door bell camera does not connect. As soon as electricityor internet goes down you have zero security. In FL during hurricane season that is not good…. we know this because it has been a month and no one has returned our phone call to return the equipment. Would NEVER recommend – in fact I am sure to mention to avoid it to anyone I hear looking for security.

    Read More
  12. User Score
    2
    April 24th, 2019
    0 people found this review helpful!
    Signup for AMP Smart if you want to OVERPAY! Plus they will do a hard credit check, while denying it and try to get you into a 5-year contract with no cancellation options.
    Read More
  13. User Score
    10
    April 1st, 2019
    0 people found this review helpful!
    Solicitors promoting this product with no info on costs. Said they were the #1 security providers in America
    Read More
  14. User Score
    0
    March 22nd, 2019 Richmond, VA
    0 people found this review helpful!
    You are sweet talked into a 5 year contract and there is no way to disconnect without paying for the whole five years.
    Read More
  15. User Score
    0
    March 18th, 2019
    1 people found this review helpful!
    First of all I was told that I could cancel this service in five days so when I called to cancel they told me no you should cancel in three days so the verbal agreement that I had with the sales rep meant nothing also this service has been very poor the monitoring system will say that I have a door open when there is no door open so it will set off an alarm it has also said that the l Glass was b breaking call the police out there was no glass broken! I don’t even use the Service anymore but I’m still paying for it I also tried to get a hardship cancellation and they would not allow it ! For god sake never get this service it sucks
    Read More
  16. User Score
    0
    March 7th, 2019
    1 people found this review helpful!
    They sale them self well but you have to watch out for the things they are not willing to tell you on the contract easy to get into but will cost you to get out so make sure they explain and read the contract the only give you three days to get out of it which is not long enough to see if it’s worth it the Mistake I made and it cost me and didn’t get everything I was supposed to get there good just to get you to sign the contract anything over a thousand clip on your video you want to watch you have to pay for which other unlimited and they don’t tell you that you get a thousand clip a month wouldn’t recommend to no one now I am stuck with equipment I can use
    Read More
  17. User Score
    0
    January 23rd, 2019
    1 people found this review helpful!
    Worst mistake we made. Had to call company to get a copy of my contract. Called them first and wanted to cancel. $1250 to cancel and told me my contract was a 5 year contract. When it was installed we were told it was a 2 year contract. Nothing was said about automatic renewal. Found that out when I received copy of contract. U must write them 30 days before the end of the contract. Not easy to work with and when I called them they were rude. Do Not go with this company.
    Read More
  18. User Score
    4
    December 30th, 2018
    2 people found this review helpful!
    Be careful with this company, they have a very expensive cancellation fee and do not inform you about it before you sign the contract. Also they do offer only a 5 years contract while other companies do two or three years for a lesser monthly payment.
    Read More
  19. User Score
    0
    December 4th, 2018 Cleveland, OH
    3 people found this review helpful!
    I highly regret going with AMP smart for our security system. Very expensive for what you get. And what you get is crap. Half the time our doorbell camera and house mounted cameral don’t pick up movement outside our house, no matter how many times we play with the camera settings or call customer service. It also only records for a certain amount of time per clip. So if someone is breaking into your backyard and taking things out of your shed, for example, it *may* capture them but only for about 10 seconds. But then it will capture 200 clips of the wind blowing in the middle of the night and use up your clip limit. Oh yea, there’s that too that they DO NOT TELL YOU. You’re only allotted a certain number of clips per month. You can PAY ADDITIONAL for more clips, which is asinine considering what they charge for this garbage service to begin with. This company is scam. We have had them close to a year now and I’m seriously considering just paying the hefty cancellation fee, which will sadly, end up being a fraction of the total cost of our 5 YEAR CONTRACT they dupe you into. Just horrible….STAY AWAY FROM THIS COMPANY!
    Read More
  20. User Score
    0
    November 12th, 2018 Walnut, CA
    3 people found this review helpful!
    This is one of the worst companies I have ever dealt with. 2 months after my initial install the women stopped working. I contacted them many times and they advised me they had no 1 to service said within 4 weeks. I waited the 4 weeks nobody ever showed up i call them again and they advised me that they have no 1 scheduled to come service the equipment. I rescheduled and still no one could come out. After several months, I advised t by email that I am not going to pay for something that is not working. The worst customer service and alarm equipment ever! DO NOT DO BUSINESS WITH THIS COMPANY.
    Read More

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Our Score
6.0
User Score
6.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$60.99

Install & Equipment Fee

$99

Contract Length

60 Months

Cancellation Policy

Pay Blanace

System Relocation Fee

Undisclosed

Number of Reviews

209
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,414