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AMP Security

Similar to: Vivint

Our Score
7.0
User Score
7.7

Visit Site

Our Score
7.0
User Score
7.7
Rank this Company

Ratings Breakdown

Price

$39.99+

Up-Front Costs

Activation, Install & Equipment
$88

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Blanace

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
182

This Review is maintained by Chase Sagum

Review Last Updated: June 28, 2018

Headquartered in American Fork, UT, AMP Security (or AMP Smart) specializes in installing security systems for homes and businesses. The security company will send a qualified consultant to customers’ homes who will listen to concerns and provide expert advice on which AMP system may be best suited for the home. AMP Smart not only creates a security system custom tailored to the customers home, but they also provide cutting-edge home automation technology. The security company has locations all over the US but does not provide alarm services in every state.

Security System Overview

AMP Security uses Honeywell equipment in their home security systems. The Honeywell Touch i5000 is the brains of the AMP Security system. Some of Honeywell’s Touch i5000 unique features include full-color touch screen, two-way voice GSM cell, news alerts, and home control integration.

They offer a complete line of security system components, customer service, and monitoring at all times. Their line of products include:

  • Honeywell alarm control panel
  • Sensors for door/window
  • Glass breakage sensors
  • Sensors for flooding and smoke
  • Motion detectors
  • Fob remotes
  • Medical alert pendant

Home automation products include:

  • Smart panel
  • Smart door locks
  • Smart outlet module 
  • Door cameras
  • Indoor smart camera
  • Amp Smart thermostat
  • Motion image sensor
  • Light control
  • Geofencing

Geofencing is smart automation feature offered by the alarm company. It is a digital perimeter around your property that allows users to link AMP system devices. Customers can sync their AMP alarm and AMP Smart home automation systems with a smartphone so your home knows when you are away or approaching. When you come within a predetermined distance of your home, the mobile app network will prepare your home for your arrival without having to use the control panel.

Home security and automation can all be accessed and controlled from mobile devices via the AMP mobile app. Availability, however, is dependent on different monitoring options and what is chosen. Some of these options allow you to control your security system and watch video monitoring of your property with your smartphone or computer, yet some do not. The garage door, lights, air conditioning, locks, and even TV can be preprogrammed to how you’d like them for your arrival.

The Good

AMP Security has been in business since March 2009. They’ve had sufficient experience as a company to handle your security system needs. The expert advice the alarm company offers can help ensure that important details aren’t overlooked. The line of products they offer and install offer a range of options which can make any place more secure. The motion sensors are powered by long-lasting batteries, rather than electrical lines. They’ll continue to offer customer support after the security system has been installed, in case you have questions or concerns.

The Bad

If you have AMP Security and decide to cancel it will cost $1,250 or the remaining of your account balance, whichever ends up being less. In addition, it is difficult to find information on AMP Security’s pricing, installation cost, or contract length on their website. We called AMP customer service to retrieve that information, they told us we would have to be contacted by a sales agent at their earliest convenience.

Additionally AMP security reviews have not been so favorable with the Better Business Bureau, causing it’s BBB rating to suffer.

The Bottom Line

It’s worth the time to deal with professionals that will not only take the time to work out the best security system for you, but will also install it. AMP systems use top of the line technology. Their ongoing customer support is very helpful, particularly if problems with the security system do occur later. However, our best reviews have received a lot of mixed opinions about the company’s services that may be worth looking into.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#19
AMP_Security-logo

7.7
$39.99+
$88

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182 AMP Security Reviews

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  1. User Score
    1
    August 10th, 2018
    0 people found this review helpful!
    Not only do I constantly need to “troubleshoot” my front door security, but when I wanted to cancel my service.. after more than a year of trying to find a resolve…I was told that I signed a 5 year contract and the fee to cancel was outrageous! I most certainly did NOT sign a 5 year contract, so the service rep lied.
    Shame on AMP for such a smarmy practice.
    Read More
  2. User Score
    0
    August 3rd, 2018 Oceanside, CA
    1 people found this review helpful!
    After 5 minutes of talking without letting me say anything, when he said he was going to take his shoes off and come inside, I stopped him and said we weren’t interested. After a few times saying this, he turned to leave and said, well I will go where there’s more intelligent people.
    If that’s the kind of sales people they use, why would ANYONE want their product?
    Read More
  3. User Score
    0
    July 30th, 2018
    0 people found this review helpful!
    We have had AMP Security systems for 3 months. It still does not work correctly. The time is still off by one hour instead of 4 hours. So if we have a true emergency we will be dead by the time an ambulance or local police arrive.

    The system is not reliable and we are literally throwing money away. We want to cancel this subscription because it is not what they advertised it to be and has not worked correctly since day one. We do not feel safe and secure with AMP and we want all of our money back.

    Read More
  4. User Score
    9
    July 27th, 2018 Corpus Christi, TX
    0 people found this review helpful!
    Excellent system! Professional and knowledgeable technicians. We’ve had good customer service and the system works great! I love being able to control everything from their app on my smartphone.
    Read More
  5. User Score
    0
    July 21st, 2018
    0 people found this review helpful!
    First of all the sales man ignored the no solicitation sign on the door. They had a good sales pitch, but very pushy. Told them we were intrested. However after doing some further investigation i learned they worked off commission. That would explain the pushing to sell the system. After calling to cancel the installation. The rep hung up on me. VERY UNPROFESSIONAL .
    Read More
  6. User Score
    0
    July 21st, 2018
    1 people found this review helpful!
    Beware of shady business practices! Gentleman came to our house to sell when I was not home, he was interested, heard what they had to say. Then.. convinced him to sign at the bottom of a form where he asked for names of any adults living in the house and our address to “see if we were eligible for any home owner discounts” so he signed, next thing I know a hard inquiry to my credit appeared. Ummm, excuse me.. when did I give permission for you to pull my credit? My husband doesn’t even know my social nor did he give him his.. Guy came back next day and I asked him how he got my social.. He said he didn’t, but showed me at the bottom of the form where he told him to sign and it said we may pull your credit. Ok firstly, I didn’t sign it, secondly, pulling my credit off my name and address?? Oh noooooo! Sorry, this should be illegal. Dropped my credit by 11 points just by them doing this. I’ve worked hard on my credit to buy this house and this is just wrong! Need to train your salemen to not lie in order to get that signature. He very clearly didn’t tell him that was being done..l
    Read More
  7. User Score
    1
    July 16th, 2018
    1 people found this review helpful!
    I wanted an alarm system as my wife was developing Alzheimer’s Disease and she wandered at night. I wanted something to wake me up if she walked out the door. The AMP salesman stopped by with aggressive high pressure sales. I caved before shopping around. It’s expensive. The sensors on the doors fell off as the glue pad didn’t hold. The company demands $750 to cancel the high priced monthly subscription. I wished I would have shopped around. Simply….I don’t like this company at all.
    Read More
  8. User Score
    0
    July 13th, 2018 Mount Holly, NC
    0 people found this review helpful!
    This system worked only about 2 weeks .Was installed in my home by a boyfriend that was going to pay the cost.Amp ran my credit and bill me for the system I never signed a contract and never recived one. They installed in my home when I was not home with out checking anyones credit till after completed.Now they want cancel out of my name. They have poor install cut my paneling up for display and left wires so the door and cameras can be cut from outside. Beware of this company 99.00 charge ended up close to 400.00
    Read More
  9. User Score
    4
    July 4th, 2018
    1 people found this review helpful!
    Unlike other monitoring companies, Amp Smart is not open 24/7/365. If you have a problem you must e mail them and a tech person/customer service MAY contact you in 48 hours. My system has continual issues with sensors. Techs have no real answers. When I ask if I can have my sensors serviced, I am told to wait for another call which may take another day. I get continual calls that my Glass Break sensor is on alert when nothing is really happening. They WILL alert the police even when you ask them not to. Extremely bad customer service. I wish I had never signed up for this. I can’t trust the system and now rarely activate it because I’ll always get a call saying my system is sending alerts. And even when I say don’t call police, they do anyway.
    Read More
  10. User Score
    6
    June 13th, 2018 Cincinnati, OH
    2 people found this review helpful!
    They are charging me $60.00 per month which seems higher than any of the pricing I have been able to find for monthly service.
    Read More
  11. User Score
    0
    May 24th, 2018
    1 people found this review helpful!
    I was approached and was told that I would receive free system and monitoring for placement of a sign in in yard. After got started on paperwork I find out I have to pay 49.00 monitoring fee. A bit later and Now an activation charge. sheet shows normal activation at 349.00 and I was getting reduction to 49.00
    I sent him packing.
    Read More
  12. User Score
    10
    May 12th, 2018
    0 people found this review helpful!
    Great customer service, excellent equipment
    Read More
  13. User Score
    10
    May 4th, 2018
    0 people found this review helpful!
    Just wanted to say that in my opinion Amp Smart is a amazing security company..the rep was amazing when I had a question she called her manager and answered my questions with no hesitation.Im very happy with my system. I feel very at ease and protected and my rep has also called me personally to make sure I was doing ok and I’m completely satisfied
    Read More
  14. User Score
    0
    April 11th, 2018
    2 people found this review helpful!
    AMP Smart came by my house and disregarded my no soliciting sign, they wouldn’t leave immediately when my wife pointed it out. It was incredibly disrespectful. Terrible company!
    Read More
  15. User Score
    10
    March 25th, 2018 Tucson, AZ
    2 people found this review helpful!
    Best I’ve had to date! A lot more coverage than Moni provided for nearly the same price. Equipment far superior to what we had previously to include the added door camera . Customer service turned out to be superb in responding to a billing error with senior management getting personally involved to ensure our satisfaction. It is rare when we can highly recommend a company, but this one, so far, has proven superior to most!
    Read More
  16. User Score
    0
    December 18th, 2017 Compton, CA
    2 people found this review helpful!
    AMP failed to provide me with the service they promised. I was told if not satisfied with the service after 6 months they would return me back to the service I had prior to signing a contract with AMP.
    After 6 months AMP could not provide me with the service. AMP did not complete the installment. My garage control never worked, the glass brake was never installed, and the main panel is inoperative.
    If you have AMP Security and decide to cancel it will cost $1,000 or the remaining of your account balance, which ever ends up being less. In addition, it is difficult to find information on AMP Security’s pricing, installation cost, or contract length on their web site.
    End result, I had to contact an Attorney to resolve this matter. Buyer beware.

    .

    Read More
  17. User Score
    0
    November 30th, 2017 Imperial, NE
    0 people found this review helpful!
    `I had the system from AMP Smart installed in august 2017 was told to move out of my rental home in September because I had it installed in it. had it uninstalled September 26 2017 account was to be frozen until I Move. we found a home the first week of October signed paperwork on October 31st and asked to have the alarm reinstalled they told me that they could have it installed on November 11th 2017 and it was installed on November 13th 2017 I have been told so many times that October would be forgiven then turn around and they want there money. I have hade their equipment for 3 1/2 mounts and so far it has coasted me $379.00 and only used the system for 1 1/2 mounts and the system is not working right they will be back in December 14th to look at it. best advise is don’t use them.
    Read More
  18. User Score
    0
    November 22nd, 2017 Jasonville, IN
    1 people found this review helpful!
    I’m slightly peeved right now, which is probably why I’m actually taking the time to write this review.

    My monitor has been a blank screen for a few days now, it originally was flashing low battery, then shut off.

    I called for assistance, super nice CSR, she spoke with IT and they said it is showing low battery, just plug it back in and give it 12 hours it should be fine… I then explained to CSR the unit plug is literally screwed to the outlet, as in you cannot remove the plug or it can’t fall out unless you take a screwdriver to it! So the next step is to send out a Tech to look over the panel/plug setup, however that will cost you $25.

    I then asked about the cancellation option, since I felt that the product itself had the issue, not due to our negligence and we should not have to pay for the Tech visit.
    She was happy to oblige then hit me with the $1200 cancellation fee…Seriously!
    Well go ahead and send out the Tech for $25, Gee Thanks.

    I feel that the Tech fee should be based on the issue at hand..if it’s an equipment malfunction, it should be their dime, not mine.

    Sincerely,
    Just venting

    Read More
  19. User Score
    0
    September 26th, 2017
    1 people found this review helpful!
    I have had amp smart for less than 60 days. The sales man Kyle Seiter sold the system falsely and told me only what I needed to hear to sign. I was lied too and mislead by the sales rep. The door bell doesn’t work for my house. It is connected by an extension cord that I ran in the attic. I was told there would be an update soon that allowed the chime to be heard on the inside panel. After talking to the tech, he says that is 12 months away at least. I can’t hear anyone at the door cause it doesn’t chime inside the house only outside. I was not told I needed a existing door bell for that to work. I have a sign saying to knock posted by the doorbell. The z-wave light bulbs don’t work for the front or back porch. I have the wrong setup to run just one light. My switches run multiple lights and these light bulbs don’t work for flood lights. These bulbs are just sitting in the closet. The video camera disconnects and reconnects randomly in the middle of the night. After the last service techs visit (Sept 26th, the only way for the video camera to work is for me to pay for a wifi extension. The system is faulty, now they ask for me to pay for something else to get the camera to work! The worst part is on Aug 31 the alarm went off while I was away and I missed there call. 45 min after the alarm was set off, I was able to get ahold of someone and they said no authorities had been called ….!!! What is the point of any of this system at this moment? I was sold a alarm system that is wrong for me and my house. No one from this company will wave the contract that is threatening my credit if I don’t pay for 5 years or pay the outrages cancellation fee. They keep sending techs out to fix it and even the tech will speak to them about my issue, that only 1 of the 5 components work for my home. The customer service rep would not hear what the tech was saying. He is totally in agreement with what I am explaining. They refuse to cancel and want to replace the equipment with new equipment which I don’t need. They want me to pick from the list equipment to replace the things that don’t work for my setup. The only thing that would work is a front door pad lock. I have a front door pad lock. I don’t want to replace anything cause it is just there way of pushing me around. I don’t want the system! They won’t put a manager on the phone that will work with me. I don’t want the AMP SMART system. I don’t want you to send a tech to fix it, you won’t listen to anything the tech just told you today. I do not want you to trade/replace equipment for other equipment. AMP SMART I want you to collect your equipment and stop charging me ASAP. I will not pay your cancellation fee, I have had the system for less than 60 days and less than half the components do not work the way the sales man Kyle Seiter explained. You didn’t contact the authorities 45 min after an alarm was setoff. That is way over the line when that happened. Holding me to a contract after all this and AMP SMART not hold too there end, this is criminal. As a disabled vet who was taken advantage of at my own doorstep, I ask how can this be legal?
    Read More
  20. User Score
    4
    August 21st, 2017
    2 people found this review helpful!
    We we’re lied to by the sales agent. Installers damaged our home, no recourse and rude customer service which always put you on hold and Direct u in by the wrong direction
    Read More

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Our Score
7.0
User Score
7.7
Rank this Company

Ratings Breakdown

Price

$39.99+

Up-Front Costs

Activation, Install & Equipment
$88

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Blanace

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
182
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,238