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AMP Security Reviews

Reviews of AMP Security from real customers
(193 verified)

Our Score
7.0
User Score
7.7

See Top Rated

Our Score
7.0
User Score
7.7
Rank this Company

Ratings Breakdown

Price

Undisclosed

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Blanace

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
193

Overall Score

Based on ranking criteria
7.0 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 22, 2019

  • Equipment: AMP Security uses Honeywell equipment in their home security systems. The Honeywell Touch i5000 is the brains of the AMP Security system. Some of Honeywell’s Touch i5000 unique features include full-color touch screen, two-way voice GSM cell, news alerts, and home control integration.
  • Special Features: Geofencing is smart automation feature offered by the alarm company. It is a digital perimeter around your property that allows users to link AMP system devices. Customers can sync their AMP alarm and AMP Smart home automation systems with a smartphone so your home knows when you are away or approaching. When you come within a predetermined distance of your home, the mobile app network will prepare your home for your arrival without having to use the control panel.
  • Monitoring: Home security and automation can all be accessed and controlled from mobile devices via the AMP mobile app. Availability, however, is dependent on different monitoring options and what is chosen. Some of these options allow you to control your security system and watch video monitoring of your property with your smartphone or computer, yet some do not. The garage door, lights, air conditioning, locks, and even TV can be preprogrammed to how you’d like them for your arrival.
  • Cancellation: If you have AMP Security and decide to cancel it will cost $1,250 or the remaining of your account balance, whichever ends up being less. In addition, it is difficult to find information on AMP Security’s pricing, installation cost, or contract length on their website. We called AMP customer service to retrieve that information, they told us we would have to be contacted by a sales agent at their earliest convenience.
  • Our Recommendation: While they offer quality equipment, the high cancellation costs and other unknowns prevent us from recommending their services. Prospective customers should look into Protect America and Frontpoint.

Most Helpful Reviews From AMP Security Customers

  1. User Score
    0
    Nefetia Burris
    August 28th, 2018 
    Made the worst decision ever by converting over to Amp Smart. I've had the system for maybe a month and has yet to work properly. Everytime I've left my home or went out of town my system continues to go off. They've came out several times and have yet to fix the problem. At this point I do not have a peace of mind. I had my suspension about this company and should have went with my instinct. I have been a nervous wreck since. DO-NOT GO WITH THIS COMPANY.Read More
  2. User Score
    10
    Mike
    September 25th, 2018 
    Amazing equipment. My home is smart homed out! Thier cameras blew a away the ones I that I installed myself last year. I also added some things off Amazon and added them to thier system myself! A Google home now controls my zwave lights and the whole amp smart system including the thermostat and deadbolt I got from them. Never thought changing my home into a smart home could be this easy.Read More

193 AMP Security Reviews

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  1. User Score
    0
    January 23rd, 2019
    0 people found this review helpful!
    Worst mistake we made. Had to call company to get a copy of my contract. Called them first and wanted to cancel. $1250 to cancel and told me my contract was a 5 year contract. When it was installed we were told it was a 2 year contract. Nothing was said about automatic renewal. Found that out when I received copy of contract. U must write them 30 days before the end of the contract. Not easy to work with and when I called them they were rude. Do Not go with this company.
    Read More
  2. User Score
    4
    December 30th, 2018
    1 people found this review helpful!
    Be careful with this company, they have a very expensive cancellation fee and do not inform you about it before you sign the contract. Also they do offer only a 5 years contract while other companies do two or three years for a lesser monthly payment.
    Read More
  3. User Score
    0
    December 4th, 2018 Cleveland, OH
    2 people found this review helpful!
    I highly regret going with AMP smart for our security system. Very expensive for what you get. And what you get is crap. Half the time our doorbell camera and house mounted cameral don’t pick up movement outside our house, no matter how many times we play with the camera settings or call customer service. It also only records for a certain amount of time per clip. So if someone is breaking into your backyard and taking things out of your shed, for example, it *may* capture them but only for about 10 seconds. But then it will capture 200 clips of the wind blowing in the middle of the night and use up your clip limit. Oh yea, there’s that too that they DO NOT TELL YOU. You’re only allotted a certain number of clips per month. You can PAY ADDITIONAL for more clips, which is asinine considering what they charge for this garbage service to begin with. This company is scam. We have had them close to a year now and I’m seriously considering just paying the hefty cancellation fee, which will sadly, end up being a fraction of the total cost of our 5 YEAR CONTRACT they dupe you into. Just horrible….STAY AWAY FROM THIS COMPANY!
    Read More
  4. User Score
    0
    November 12th, 2018 Walnut, CA
    2 people found this review helpful!
    This is one of the worst companies I have ever dealt with. 2 months after my initial install the women stopped working. I contacted them many times and they advised me they had no 1 to service said within 4 weeks. I waited the 4 weeks nobody ever showed up i call them again and they advised me that they have no 1 scheduled to come service the equipment. I rescheduled and still no one could come out. After several months, I advised t by email that I am not going to pay for something that is not working. The worst customer service and alarm equipment ever! DO NOT DO BUSINESS WITH THIS COMPANY.
    Read More
  5. User Score
    0
    October 12th, 2018
    1 people found this review helpful!
    worst home security system on the market do not buy their products they are rude and do not bill correctly and their systems break down on the weekly DO NOT GET THEIR PRODUCTS!!!!!!
    Read More
  6. User Score
    0
    October 2nd, 2018
    1 people found this review helpful!
    BUYER BEWARE. Do yourself a favor and RUN if AMP Smart Security tries to sell you their services. In July, 2016, a rep of theirs came to our home and informed us that our alarm security provider at the time (ADT) was “no longer monitoring this area,” and that AMP Security had been sent to replace our service with Guardian.
    We naively signed with them (although the rep conveniently didn’t leave a copy of the agreement, and, when I later called about it, they said it had been emailed to me).
    I wish I had called ADT to verify their claim. It turns out that it was a complete fabrication on the part of the sales rep. ADT never stopped monitoring our area. AMP Smart lied to us.
    Please understand that AMP Smart is a third party managing your service. You are not dealing directly with your monitoring company. They sold us on Guardian, and then, two years later, switched monitoring services on us with no notification and no new yard signs or window stickers. I didn’t even know they’d bait-and-switched us until I called Guardian to get the numbers I needed for our city’s permit updates. Guardian informed me that they hadn’t been monitoring our house for months and that they were no longer doing business with AMP Smart. (Can’t say I blame them.)
    When I called to cancel due to all of the misleading practices, they said I would have to pay over $1,000.00 in early cancellation fees. So, we are stuck in contract with AMP Smart for 33 more months.
    After that, we’ll switch back to an ethical and professional security company.
    I hope this review prevents someone from making the same mistake that we did.
    Read More
  7. User Score
    10
    September 25th, 2018
    1 people found this review helpful!
    Amazing equipment. My home is smart homed out! Thier cameras blew a away the ones I that I installed myself last year. I also added some things off Amazon and added them to thier system myself! A Google home now controls my zwave lights and the whole amp smart system including the thermostat and deadbolt I got from them. Never thought changing my home into a smart home could be this easy.
    Read More
  8. User Score
    9
    September 23rd, 2018
    1 people found this review helpful!
    Very responsive customer service. Far better than any company I’ve had before.
    Read More
  9. User Score
    10
    September 10th, 2018
    1 people found this review helpful!
    At the end of the day I was looking for a company that would protect my home the right way. They made it so affordable with no out of pocket cost for the Equipment and they installed it for free. I would highly recommend this company. Great service!
    Read More
  10. User Score
    0
    September 8th, 2018
    2 people found this review helpful!
    WORST SERVICE EVER! In less than a month after installation we’ve had 4 false alarms due to faulty equipment, twice police were dispatched. We had two windows that would not arm, the door bell feature works randomly. We have called to complain 8 times and still the service isn’t working 100%. 4 hours after calling, another false alarm! The police say if we get one more a charge of $200 will be given to us. Throughout this whole nightmarish ordeal their customer service has been complacent. No urgency to get it fixed. Today is Saturday and they won’t send anyone out until Thursday! WARNING: do NOT open your door to these people! They promise 24 contact. Not true: weekends and holidays you get no answer. Hopefully the thieves keep this schedule too. I personally feel AMP services are a “SCAM”. Steer clear, do not purchase this service!
    Read More
  11. User Score
    0
    August 28th, 2018
    3 people found this review helpful!
    Made the worst decision ever by converting over to Amp Smart. I’ve had the system for maybe a month and has yet to work properly. Everytime I’ve left my home or went out of town my system continues to go off. They’ve came out several times and have yet to fix the problem. At this point I do not have a peace of mind. I had my suspension about this company and should have went with my instinct. I have been a nervous wreck since. DO-NOT GO WITH THIS COMPANY.
    Read More
  12. User Score
    1
    August 10th, 2018
    3 people found this review helpful!
    Not only do I constantly need to “troubleshoot” my front door security, but when I wanted to cancel my service.. after more than a year of trying to find a resolve…I was told that I signed a 5 year contract and the fee to cancel was outrageous! I most certainly did NOT sign a 5 year contract, so the service rep lied.
    Shame on AMP for such a smarmy practice.
    Read More
  13. User Score
    0
    August 3rd, 2018 Oceanside, CA
    3 people found this review helpful!
    After 5 minutes of talking without letting me say anything, when he said he was going to take his shoes off and come inside, I stopped him and said we weren’t interested. After a few times saying this, he turned to leave and said, well I will go where there’s more intelligent people.
    If that’s the kind of sales people they use, why would ANYONE want their product?
    Read More
  14. User Score
    0
    July 30th, 2018
    1 people found this review helpful!
    We have had AMP Security systems for 3 months. It still does not work correctly. The time is still off by one hour instead of 4 hours. So if we have a true emergency we will be dead by the time an ambulance or local police arrive.

    The system is not reliable and we are literally throwing money away. We want to cancel this subscription because it is not what they advertised it to be and has not worked correctly since day one. We do not feel safe and secure with AMP and we want all of our money back.

    Read More
  15. User Score
    9
    July 27th, 2018 Corpus Christi, TX
    0 people found this review helpful!
    Excellent system! Professional and knowledgeable technicians. We’ve had good customer service and the system works great! I love being able to control everything from their app on my smartphone.
    Read More
  16. User Score
    0
    July 21st, 2018
    1 people found this review helpful!
    First of all the sales man ignored the no solicitation sign on the door. They had a good sales pitch, but very pushy. Told them we were intrested. However after doing some further investigation i learned they worked off commission. That would explain the pushing to sell the system. After calling to cancel the installation. The rep hung up on me. VERY UNPROFESSIONAL .
    Read More
  17. User Score
    0
    July 21st, 2018
    1 people found this review helpful!
    Beware of shady business practices! Gentleman came to our house to sell when I was not home, he was interested, heard what they had to say. Then.. convinced him to sign at the bottom of a form where he asked for names of any adults living in the house and our address to “see if we were eligible for any home owner discounts” so he signed, next thing I know a hard inquiry to my credit appeared. Ummm, excuse me.. when did I give permission for you to pull my credit? My husband doesn’t even know my social nor did he give him his.. Guy came back next day and I asked him how he got my social.. He said he didn’t, but showed me at the bottom of the form where he told him to sign and it said we may pull your credit. Ok firstly, I didn’t sign it, secondly, pulling my credit off my name and address?? Oh noooooo! Sorry, this should be illegal. Dropped my credit by 11 points just by them doing this. I’ve worked hard on my credit to buy this house and this is just wrong! Need to train your salemen to not lie in order to get that signature. He very clearly didn’t tell him that was being done..l
    Read More
  18. User Score
    1
    July 16th, 2018
    3 people found this review helpful!
    I wanted an alarm system as my wife was developing Alzheimer’s Disease and she wandered at night. I wanted something to wake me up if she walked out the door. The AMP salesman stopped by with aggressive high pressure sales. I caved before shopping around. It’s expensive. The sensors on the doors fell off as the glue pad didn’t hold. The company demands $750 to cancel the high priced monthly subscription. I wished I would have shopped around. Simply….I don’t like this company at all.
    Read More
  19. User Score
    0
    July 13th, 2018 Mount Holly, NC
    0 people found this review helpful!
    This system worked only about 2 weeks .Was installed in my home by a boyfriend that was going to pay the cost.Amp ran my credit and bill me for the system I never signed a contract and never recived one. They installed in my home when I was not home with out checking anyones credit till after completed.Now they want cancel out of my name. They have poor install cut my paneling up for display and left wires so the door and cameras can be cut from outside. Beware of this company 99.00 charge ended up close to 400.00
    Read More
  20. User Score
    4
    July 4th, 2018
    2 people found this review helpful!
    Unlike other monitoring companies, Amp Smart is not open 24/7/365. If you have a problem you must e mail them and a tech person/customer service MAY contact you in 48 hours. My system has continual issues with sensors. Techs have no real answers. When I ask if I can have my sensors serviced, I am told to wait for another call which may take another day. I get continual calls that my Glass Break sensor is on alert when nothing is really happening. They WILL alert the police even when you ask them not to. Extremely bad customer service. I wish I had never signed up for this. I can’t trust the system and now rarely activate it because I’ll always get a call saying my system is sending alerts. And even when I say don’t call police, they do anyway.
    Read More
  21. User Score
    6
    June 13th, 2018 Cincinnati, OH
    2 people found this review helpful!
    They are charging me $60.00 per month which seems higher than any of the pricing I have been able to find for monthly service.
    Read More
  22. User Score
    0
    May 24th, 2018
    1 people found this review helpful!
    I was approached and was told that I would receive free system and monitoring for placement of a sign in in yard. After got started on paperwork I find out I have to pay 49.00 monitoring fee. A bit later and Now an activation charge. sheet shows normal activation at 349.00 and I was getting reduction to 49.00
    I sent him packing.
    Read More
  23. User Score
    10
    May 12th, 2018
    0 people found this review helpful!
    Great customer service, excellent equipment
    Read More
  24. User Score
    10
    May 4th, 2018
    0 people found this review helpful!
    Just wanted to say that in my opinion Amp Smart is a amazing security company..the rep was amazing when I had a question she called her manager and answered my questions with no hesitation.Im very happy with my system. I feel very at ease and protected and my rep has also called me personally to make sure I was doing ok and I’m completely satisfied
    Read More
  25. User Score
    0
    April 11th, 2018
    2 people found this review helpful!
    AMP Smart came by my house and disregarded my no soliciting sign, they wouldn’t leave immediately when my wife pointed it out. It was incredibly disrespectful. Terrible company!
    Read More
  26. User Score
    10
    March 25th, 2018 Tucson, AZ
    2 people found this review helpful!
    Best I’ve had to date! A lot more coverage than Moni provided for nearly the same price. Equipment far superior to what we had previously to include the added door camera . Customer service turned out to be superb in responding to a billing error with senior management getting personally involved to ensure our satisfaction. It is rare when we can highly recommend a company, but this one, so far, has proven superior to most!
    Read More
  27. User Score
    0
    December 18th, 2017 Compton, CA
    2 people found this review helpful!
    AMP failed to provide me with the service they promised. I was told if not satisfied with the service after 6 months they would return me back to the service I had prior to signing a contract with AMP.
    After 6 months AMP could not provide me with the service. AMP did not complete the installment. My garage control never worked, the glass brake was never installed, and the main panel is inoperative.
    If you have AMP Security and decide to cancel it will cost $1,000 or the remaining of your account balance, which ever ends up being less. In addition, it is difficult to find information on AMP Security’s pricing, installation cost, or contract length on their web site.
    End result, I had to contact an Attorney to resolve this matter. Buyer beware.

    .

    Read More
  28. User Score
    0
    November 30th, 2017 Imperial, NE
    0 people found this review helpful!
    `I had the system from AMP Smart installed in august 2017 was told to move out of my rental home in September because I had it installed in it. had it uninstalled September 26 2017 account was to be frozen until I Move. we found a home the first week of October signed paperwork on October 31st and asked to have the alarm reinstalled they told me that they could have it installed on November 11th 2017 and it was installed on November 13th 2017 I have been told so many times that October would be forgiven then turn around and they want there money. I have hade their equipment for 3 1/2 mounts and so far it has coasted me $379.00 and only used the system for 1 1/2 mounts and the system is not working right they will be back in December 14th to look at it. best advise is don’t use them.
    Read More
  29. User Score
    0
    November 22nd, 2017 Jasonville, IN
    1 people found this review helpful!
    I’m slightly peeved right now, which is probably why I’m actually taking the time to write this review.

    My monitor has been a blank screen for a few days now, it originally was flashing low battery, then shut off.

    I called for assistance, super nice CSR, she spoke with IT and they said it is showing low battery, just plug it back in and give it 12 hours it should be fine… I then explained to CSR the unit plug is literally screwed to the outlet, as in you cannot remove the plug or it can’t fall out unless you take a screwdriver to it! So the next step is to send out a Tech to look over the panel/plug setup, however that will cost you $25.

    I then asked about the cancellation option, since I felt that the product itself had the issue, not due to our negligence and we should not have to pay for the Tech visit.
    She was happy to oblige then hit me with the $1200 cancellation fee…Seriously!
    Well go ahead and send out the Tech for $25, Gee Thanks.

    I feel that the Tech fee should be based on the issue at hand..if it’s an equipment malfunction, it should be their dime, not mine.

    Sincerely,
    Just venting

    Read More
  30. User Score
    0
    September 26th, 2017
    3 people found this review helpful!
    I have had amp smart for less than 60 days. The sales man Kyle Seiter sold the system falsely and told me only what I needed to hear to sign. I was lied too and mislead by the sales rep. The door bell doesn’t work for my house. It is connected by an extension cord that I ran in the attic. I was told there would be an update soon that allowed the chime to be heard on the inside panel. After talking to the tech, he says that is 12 months away at least. I can’t hear anyone at the door cause it doesn’t chime inside the house only outside. I was not told I needed a existing door bell for that to work. I have a sign saying to knock posted by the doorbell. The z-wave light bulbs don’t work for the front or back porch. I have the wrong setup to run just one light. My switches run multiple lights and these light bulbs don’t work for flood lights. These bulbs are just sitting in the closet. The video camera disconnects and reconnects randomly in the middle of the night. After the last service techs visit (Sept 26th, the only way for the video camera to work is for me to pay for a wifi extension. The system is faulty, now they ask for me to pay for something else to get the camera to work! The worst part is on Aug 31 the alarm went off while I was away and I missed there call. 45 min after the alarm was set off, I was able to get ahold of someone and they said no authorities had been called ….!!! What is the point of any of this system at this moment? I was sold a alarm system that is wrong for me and my house. No one from this company will wave the contract that is threatening my credit if I don’t pay for 5 years or pay the outrages cancellation fee. They keep sending techs out to fix it and even the tech will speak to them about my issue, that only 1 of the 5 components work for my home. The customer service rep would not hear what the tech was saying. He is totally in agreement with what I am explaining. They refuse to cancel and want to replace the equipment with new equipment which I don’t need. They want me to pick from the list equipment to replace the things that don’t work for my setup. The only thing that would work is a front door pad lock. I have a front door pad lock. I don’t want to replace anything cause it is just there way of pushing me around. I don’t want the system! They won’t put a manager on the phone that will work with me. I don’t want the AMP SMART system. I don’t want you to send a tech to fix it, you won’t listen to anything the tech just told you today. I do not want you to trade/replace equipment for other equipment. AMP SMART I want you to collect your equipment and stop charging me ASAP. I will not pay your cancellation fee, I have had the system for less than 60 days and less than half the components do not work the way the sales man Kyle Seiter explained. You didn’t contact the authorities 45 min after an alarm was setoff. That is way over the line when that happened. Holding me to a contract after all this and AMP SMART not hold too there end, this is criminal. As a disabled vet who was taken advantage of at my own doorstep, I ask how can this be legal?
    Read More
  31. User Score
    4
    August 21st, 2017
    3 people found this review helpful!
    We we’re lied to by the sales agent. Installers damaged our home, no recourse and rude customer service which always put you on hold and Direct u in by the wrong direction
    Read More
  32. User Score
    2
    August 7th, 2017
    3 people found this review helpful!
    We had a salesman come to our new home tonight. We have only had the keys for 2 weeks and he was in our driveway standing around as we pulled in (who knows how long he had been there!!!). He was very pushy and continually asked to come inside. When we told him we weren’t decided yet on a company to go with, he was very pushy and began to shoot down why every other company was worthless in his books. We told him we didn’t want to make a decision on the spot and guess what he did? He showed up a few hours later asking if we had made a decision. I told him our decision was no and he said he would be willing to write out a fake check number for us to “try them out”. That was instantly alarming to me. He also told us numerous times that they would give us installation and the equipment for free IF we signed today. Along with that, we had to “promise” not to tell anyone else that we received this $2400 value for free, but had to talk up how wonderful the company was instead.

    Long story short- BEWARE. This company was very fishy, their sales tactics were awful, and they are pushy beyond words… hiding all of the fine print while they talk up why they are much better than any others. BEWARE, BEWARE, BEWARE.

    Read More
  33. User Score
    0
    August 4th, 2017 Midlothian, VA
    3 people found this review helpful!
    Horrible. Scetchey sales people. They were quick to put system in our home “unauthorized” and I’ve had two different appointments to have system removed and they have been no shows, no call or anything. They tore the ADT system from my wall (which was is MY name) all this without my knowledge. They did “finally” put my money back in my account because again it was installed without my knowledge or signature but the money was taken from MY account, they used a deposit slip to get my account information. They are NOT to be trusted and once that sales guy gets the system in your home no matter what he says you will never hear from him again even if you call and leave several messages. I’m in the process of having ADT reinstalled and I expect AMPSMart to pay for any insulation charges. I first have to get them to come get their system out of my house which isn’t an easy task.
    Read More
  34. User Score
    0
    July 26th, 2017
    5 people found this review helpful!
    This Company showed up at my Mom’s home , she is 83 yrs old . Two guys came to the door and told her that the security system she now has is upgrading and changed their name . They proceeded to lie and misrepresent themselves to her . Then after the two men got her to agree for the changes , a 3rd man came in and they proceeded to take out her current system , changed everything and are now taking / debiting a monthly payment from her checking account . They should be put out of business . I have reported them .
    Read More
  35. User Score
    0
    July 22nd, 2017
    3 people found this review helpful!
    I live in an HOA with no solisitation signs clearly posted. AMP employees have been in our neighborhood for the past week. They have visited my home 4 times in 2 days. Have told me they don’t have to follow the posted signs on homes or the HOA entrance signs.

    They may have great products however our 680 home HOA is running them out of our neighborhood. POOR SALES TACTICS

    Read More
  36. User Score
    9
    July 20th, 2017
    2 people found this review helpful!
    I recently had this system installed and so far have been very pleased
    Read More
  37. User Score
    0
    July 18th, 2017 Fishers, IN
    5 people found this review helpful!
    You will get stuck in a long contract paying for a system you don’t like. Early cancellation fee is $1800. They play the legal game better than the security game.
    Read More
  38. User Score
    5
    July 14th, 2017
    4 people found this review helpful!
    I had a salesman talk with me regarding putting in the ampsmart security ! He did his job on selling but NEVER INFORMED ME ABOUT RUNNING A HARD CREDIT REPORT!!!! Of course they say we need a signature to go ahead and get things started but not informing me that it’s a credit check! That means they have you on the phone and sign at the same time. Watch out for what u are signing ask what it is first! I can say shame on me! I’m also writing to the bbb as well!!!!
    Read More
  39. User Score
    0
    July 10th, 2017
    6 people found this review helpful!
    If I could leave a rating less than 0 – I would.
    They have horrible customer service if anything is amiss.
    They have a 60 month – yes 60 months (that’s 5 years) – and forget about trying to get out of it, even if you join the Peace Corps. I was told that was a volunteer service – so the best they could do is put my account on hold for 6 months but I still have to pay the 6 months eventually.
    Only way to get out is to pay 1,250.00 or sell your set up to someone else – maybe your enemy (is the only person I would give AMP too).
    Read More
  40. User Score
    2
    July 6th, 2017
    5 people found this review helpful!
    Doorbell camera works when it wants to. Called and they said the panel was installed to far away from the doorbell. They want me to pay for a repeater and a tech to install it. Garbage company. Wouldn’t recommend to anyone and when my contract is up I’m out.
    Read More
  41. User Score
    9
    June 28th, 2017 Montclair, CA
    3 people found this review helpful!
    Amp smart home security systems are the best to have. They are specifically geared to each individual home & work absolutely amazing! I love how I am able to control my home when I’m not home on levels that i haven’t seen a with any other company!
    Read More
  42. User Score
    0
    June 15th, 2017
    5 people found this review helpful!
    They posed as a different company to get themselves in the door. Very misleading company and unprofessional.
    Read More
  43. User Score
    0
    June 15th, 2017 Fort Wayne, IN
    6 people found this review helpful!
    Terrible, Poor Customer Service –

    Everything was fine until I attempted to move. I scheduled a move date and transfer of service 1 month prior to moving. AMP called 2 times to tell me a technician was not available on the days I requested. As you can imagine with moving, scheduling can be difficult. Once everything had been scheduled, I was called at 8:00 PM the night before the install to be advised it would not be completed because the install tech didn’t have the equipment. I am not sure how this was possible with several weeks of notice. When I called to explain my frustrations, I was told they could reschedule for 8 days later. I asked for a credit on my bill, to which the customer service rep replied “It is only a few dollars, and we typically don’t credit for such a small amount.” At this point, I was irate and asked to speak with management. I am currently still waiting for management to call me back. This is after the 48 hour promise I had to get a resolution. I simply just want to cancel my service due to all of these issues; however, I am told I still have to pay the early termination fee. Even though, the reason I want to cancel is because a failure of AMP to provide the service I signed up for. I am shocked that in 2017 anyone can still operate by this level of poor service. BUYER BEWARE!!!

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  44. User Score
    0
    June 13th, 2017 Lynchburg, VA
    6 people found this review helpful!
    AMP IS THE WORST COMPANY IN AMERICA!!!! Maybe you should worry about what your doing with the company before “you try to sell” to people who ALWAYS cancel 3 days later.
    Read More
  45. User Score
    9
    June 10th, 2017
    5 people found this review helpful!
    Love!! I had recently been thinking about getting an alarm for my house since I just moved into the neighborhood about 3- months ago and AMP Smart exceeded all my expectations in what I wanted in a security/smart home system. Love my doorbell camera. The sales representative was wonderful and I really feel like she did an awesome job with all my concerns. Was very impressed with the same- day install and how professional the technician was with answering all my questions. I would highly recommend this company. I did door-to-door sales in college so trust me when I say take the negative reviews (such as late knocking, no soliciting signs) with a grain of salt. My experience with AMP Smart so far has great. Thanks AMP for my smart home!!
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  46. User Score
    0
    June 8th, 2017 Yadkinville, NC
    6 people found this review helpful!
    There is no place to start at how BAD this alarm company is!!! I left ADT after 30 years of service to go with these rude, lying, pathetic people. DON”T DO IT!!! Buy a DOG instead – he will do more for you and your family than this place. The sales pitch bull crap that was give to us is a down right out LIE! Not one thing the sales person told us is true with this company!! I got screwed. I am trying hard to save anyone that hasn’t already!!! PLEASE, Please, please do not buy into this mess!! ADT was and IS SO much BETTER!
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  47. User Score
    0
    June 2nd, 2017
    6 people found this review helpful!
    After not reading my ”no soliciting'” sign, the sales person very awkwardly told me that he wanted to ask if I would help him and his boss out by putting one of their signs in my lawn since my house gets “such good traffic”. Why would I agree to advertise for a company that I’m not even using?
    He didn’t even bother introducing himself or his company, just kept tapping the “amp” sticker on his binder. Very strange. I politely said no and locked my door. I would think it would be appropriate for the security sales person to make you feel secure, not creeped out by unprofessional behavior.
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  48. User Score
    0
    May 31st, 2017 Richmond, VA
    6 people found this review helpful!
    AMP is by far the worst security company i’ve ever had! The sales tactics used by the representative was very pushy & fishy! Customer Service representatives are Nasty! I was misled about the cancellation time frame. They are ting to make me pay thousands of dollars for a service i had on had for 5 days! Do NOT DO BUSINESS WITH THEM!
    Read More
  49. User Score
    0
    May 19th, 2017
    6 people found this review helpful!
    These people are crooks. Their salesmen are pushy. Once we cancelled. Nothing but harassment. Salesman came back united, several times. Promising the world. This is so we would keep the system. Took over a month to get our money back. Do not do business with them.
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  50. User Score
    10
    May 5th, 2017
    3 people found this review helpful!
    Amp has the best equipment in the industry! I can manage my doorbell camera, door lock and garage all from my phone. Definitely impressed by their products and services. Best part about this system is I have a rare lock and warranty on all my equipment for 5 years :)
    Read More

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Our Score
7.0
User Score
7.7
Rank this Company

Ratings Breakdown

Price

Undisclosed

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Blanace

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
193

Overall Score

Based on ranking criteria
7.0 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,299

Overall Score

Based on ranking criteria
9.0 /10