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#28
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AMP Security

$39.99 monthly monitoring

Our Score
6.8
User Score
8.9

Visit Site

Our Score
6.8
User Score
8.9
Rank this Company

Ratings Breakdown

Price

$39.99

Up-Front Costs

Activation, Install & Equipment
$88

Technology & Equip.

10/10 = BEST
9/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Yes w/ fee

Monitoring

Response Time
Fast

Time in Business

Total # of years
9 Years

B-

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
88

This Review is maintained by Isaac Ericksen

Review Last Updated: August 25, 2016

AMP security specializes in installing security systems for homes and businesses. They will send a qualified consultant to your place who will listen to your concerns, and then provide you with expert advice. You’ll then be able to have a security system installed that’s specifically tailored to your needs.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.7
$19.99
$0

#2

8.3
$34.99
$99.95

#3

4.3
$34.99
$0

#28
amp_security

8.9
$39.99
$88

Security System Overview

AMP Security uses Honeywell equipment in their home security systems. The Honeywell Touch i5000 is the brains of the AMP Security system. Some of Honeywell’s Touch i5000 unique features include: full-color touch screen, two-way voice GSM cell, news alerts, and home control integration.

They offer a complete line of security system components, customer service, and monitoring at all times. Their line of products include:

  • Honeywell alarm panels
  • Sensors for door/window
  • Glass breakage sensors
  • Sensors for flooding and smoke
  • Motion detectors
  • Fob remotes
  • Medical alert pendant

They also provide different monitoring options. Some of these options allow you to control your security system and watch video monitoring of your property with your smartphone or computer.

The Good

AMP Security has been in business since March 2009, according to the BBB. They’ve had sufficient experience as a company to handle your security system needs. The expert advice they offer can help ensure that important details aren’t overlooked. The line of products they offer and install offer a range of options which can make any place more secure. The motion sensors are powered by long-lasting batteries, rather than electrical lines. They’ll continue to offer customer support after the security system has been installed, in case you have questions or concerns.

The Bad

Since AMP Security has been in business, there have been 147 complaints made against them to the BBB. Only one of these complaints have not been resolved, and three of these complaints have not been resolved in a satisfactory way for the customer. According to the BBB, AMP Security has had 28 complaints regarding advertising or sales issues. Also, there have been 35 complaints regarding problems that had to do with their products or services. Ten other complaints that were reported to the BBB were in regards to billing or collection. Their rating with the BBB is a B-.

If you have AMP Security and decide to cancel it will cost $1,250 or the remaining of your account balance, which ever ends up being less. In addition, it is difficult to find information on AMP Security’s pricing, installation cost, or contract length on their web site. We called AMP customer service to retrieve that information, they told us we would have to be contacted by a sales agent at their earliest convenience.

The Bottom Line

It’s worth the time to deal with professionals that will not only take the time to work out the best security system for you, but will also install it. Their ongoing customer support is very helpful, particularly if problems with the security system do occur later.

D. TERM AND EARLY TERMINATION

“The initial term commences on the day service begins (or such other date required by applicable law).  THIS AGREEMENT WILL AUTOMATICALLY CONTINUE FOR SUCCESSIVE 12 MONTH REVEWAL TERMS, UNLESS WE RECEIVE A WRITTEN CANCELLATION NOTICE FROM YOU AT LEAST THIRTY DAYS PRIOR TO THE END OF THE TERM, OR WE OTHERWISE TERMINATE THIS AGREEMENT.”

Why it’s important

Once the initial 60 month contract is finished a new 12 month agreement will automatically renew unless you write AMP and notify them that you do not want to continue services with them.  This written notification much be delivered to them at least 30 days prior to the end of the contract.

H. SEVEN DAY ORIENTATION PERIOD

“FOR 7 DAYS YOUR SECURITY SYSTEM WILL BE IN A SUSPENDED MODE- WE WILL NOT DISPATCH AUTHORITIES FOR INTRUSION OR PANIC ALARMS, BUT WILL ONLY CALL YOUR PREMISES TO DETERMINE IF ASSISTANCE IS NEEDED.”

Why it’s important

For the first seven days the customer’s system will not dispatch emergency responders under any circumstances.  This is a practice period meant to give the home owners a chance to get used to the system.

J. NOTICE OF CANCELLATION

“You, the buyer, may cancel this transaction at any time prior to midnight of the third business day.”

Why it’s important

The only real way new customers can get out of the contract early without paying massive fees is if they cancel within the first three business days of signing the contract.

7. CUSTOMER’S DUTIES

“You may be charged a fee of up to $35.00 if moving the system requires us to change your emergency contact information.”

Why it’s important

If you or someone in the household gets a new phone number plan on paying $35 dollars to AMP to update this information with them.

8. SUSPENSION, TERMINATION AND DEFAULT.

“If you terminate this Agreement during any term (other than for our breach of this Agreement, or pursuant to Section 10), You will pay the early termination fee of $1250.”

“If we terminate this agreement for nonpayment or other default by You, You agree to pay all amounts previously invoiced in addition to the above early termination fee and, to the extent permitted by law and unless prohibited by, Our actual cost of collection, including attorneys’ fees, if this matter is referred to collection.”

Why it’s important

If you cancel the agreement early you not only owe AMP the remainder of the monthly monitoring fees but also a termination fee of $1250.  For example, if after 6 months you have to cancel the contract then you will owe them $70(monthly fee) X 54 months (remaining months) + $1250 (termination fee) = $5,030.  This does not include the possible collections or attorneys’ fees that you might also have to cover.  

13. ENTIRE AGREEMENT

“This agreement may not be changed by any oral statements made by us or by our representatives.”

Why it’s important

If you are signing with AMP through one of their door-to-door sales representatives be careful not to make any verbal agreements with them as they are not binding.  Instead, request that all addendums be in writing.  

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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88 AMP Security Reviews

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  1. User Score
    10
    August 25th, 2016 Charlotte, NC
    0 people found this review helpful!
    Amp did a great job. They provided my wife and I with peace of mind. Very grarefuel to work with the employees who did the sale and install. Thanks AMP.
    Read More
  2. User Score
    10
    August 23rd, 2016 Denver, CO
    0 people found this review helpful!
    Nicoli was a great installer. He got our new system installed quickly, explained everything clearly and was very professional. Best installation experience in a long time, for sure.
    Read More
  3. User Score
    10
    August 23rd, 2016 Castro Valley, CA
    0 people found this review helpful!
    I like the alarm that was put in my home. I feel secure with it. My husband is now in a care facility and having the alarm at my home makes me feel safe. Levi was the young man that helped set me up, the system was explained very well. The technician Dan did a great job and came back the help make sure everything was working properly.
    Read More
  4. User Score
    0
    August 22nd, 2016 Panorama City, CA
    0 people found this review helpful!
    Horrible service! I do not recommend this service for your home. I have been with this company for 6 years they didn’t even cover every window or doors in my house and they have never come to check my system and or updated since. Now that we called because the pieces have been falling off the windows in June it is now August, 2 months later now responding to that call in June. Ridiculous we never had called them before and it took them 2 months to have a technician out here. Worst service and now to cancel our contract has expired and they say they automatically renew for a year on its own in which none of this was mention no calls from them nothing. First they said $90 to cancel and now there say 200 and somthing to cancel.
    Read More
  5. User Score
    10
    August 20th, 2016 Denver, CO
    0 people found this review helpful!
    Everything great.
    no surprises very fast. Would recommend to a friend
    Read More
  6. User Score
    10
    August 20th, 2016 North Royalton, OH
    0 people found this review helpful!
    The installation was very quick and prompt. No waiting a week to get it.
    The package is very affordable and love the uprgrades.
    Was very unique how the salesmen approached us at our door. Love Honeywell.
    The panel is awesome and very easy to use. User friendly. Liked the key fob features. For the price you get good products.
    Read More
  7. User Score
    10
    August 20th, 2016 Greensboro, NC
    0 people found this review helpful!
    kevin *** installed a amp security system in my house. he was very knowledgeable and answered all of the questions i had and it was installed the same day. i would highly recommend this service to anyone.
    Read More
  8. User Score
    10
    August 20th, 2016 Arvada, CO
    0 people found this review helpful!
    Cason was very professional with everything he did. He even removed an old part of my first system that was very bothersome. He answered questions I had, showed me how to use the alarm and the app. Very nice, very courteous, very professional.
    Read More
  9. User Score
    10
    August 20th, 2016 Hopewell, VA
    0 people found this review helpful!
    Kam did an excellent job setting up the Alarm System. Worked really hard and stayed until the job was complete. Very polite guy. I would recommend him to everyone in the neighborhood.
    Read More
  10. User Score
    10
    August 19th, 2016 Hudson, OH
    0 people found this review helpful!
    The service was above and beyond the call of duty. Very professional and helpful most definitely.
    Everything was clear. I don’t think is going to be any surprises down the road. The tech making our key fobs work was very important. I’d recommend AMP to family and friends. Monitronics was slow at responding to any alarms.
    Read More
  11. User Score
    10
    August 19th, 2016 Hayward, CA
    0 people found this review helpful!
    I think that Levi Yeager was a very nice person to deal with. He was very helpful in explaining the system to us. He came by two separate times after the installation was completed to review the system with me. I like the doorbell camera that was placed on the system. The picture quality was sharp and I like that I can see who is at my door and this gives me sense of better security.
    Read More
  12. User Score
    10
    August 19th, 2016 Castro Valley, CA
    0 people found this review helpful!
    I have the new security system installed. Levi convinced me that it’s perfect for my home and Dan installed it the same day. Everything worked like a charm. Now, I don’t have to worry about home while away.
    Read More
  13. User Score
    10
    August 18th, 2016 Cleveland, OH
    0 people found this review helpful!
    Nick was great, real nice and probably couldn’t have had a better person in here. Mike was just as nice as nick was. Install was fast and very efficient. I’d recommend AMP to anyone.
    Read More
  14. User Score
    10
    August 18th, 2016 Columbus, OH
    0 people found this review helpful!
    Nick was good at explaining everything in detail and he was also courteous. Mike did a good job installing and not leaving a mess. The installation process was clean and quick.
    Read More
  15. User Score
    9
    August 17th, 2016 Denver, CO
    0 people found this review helpful!
    Super friendly
    Super honest
    The camera door bell is a must & a blessing.
    Read More
  16. User Score
    10
    August 17th, 2016 Denver, CO
    0 people found this review helpful!
    Everyone was very professional quick and helpful in securing our home. We would do it again.
    Read More
  17. User Score
    10
    August 16th, 2016 Denver, CO
    0 people found this review helpful!
    Both the salesman and install team were incredibly friendly and professional.
    Read More
  18. User Score
    9
    August 16th, 2016 Albuquerque, NM
    0 people found this review helpful!
    James was great, Nicholai was great, and everyone I spoke to on the phone was good. I understand the importance of verifying information before installing these systems in a home, but the whole process took 3.5 hours of my only day off this week. It was a part of my day I really needed to get some things done that I won’t be able to accomplish this week. The whole process took way too long for something I wasn’t anticipating doing. Otherwise I’m a happy as I can be so far.
    Read More
  19. User Score
    10
    August 15th, 2016 Greensboro, NC
    0 people found this review helpful!
    AMP did a great job. Two sales ladies came to my house today who were very professional and showed me logical reasons why I needed an upgrade. The install was great as well. I am very pleased with my experience.
    Read More
  20. User Score
    10
    August 13th, 2016 Denver, CO
    0 people found this review helpful!
    Got a new security system and installation of said system. Things went well, they were all very pleasant, clean, and professional. The setup went quickly and without any issues.
    Read More

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Our Score
6.8
User Score
8.9
Rank this Company

Ratings Breakdown

Price

$39.99

Up-Front Costs

Activation, Install & Equipment
$88

Technology & Equip.

10/10 = BEST
9/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Yes w/ fee

Monitoring

Response Time
Fast

Time in Business

Total # of years
9 Years

B-

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
88
Our Score
9.4
User Score
8.7
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,213