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Reviews for Alarm.com | 2019 Home Security Company Reviews
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Reviews for Alarm.com | 2019 Home Security Company Reviews

Alarm.com

Alarm.com is a smart home security and automation company. Offers high-tech equipment but contracts out services.

Our Score
7.0
User Score
1.6
Our Score
7.0
User Score
1.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$40-60

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

73

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

Alarm.com is an all-in-one technology provider. The company places a heavy emphasis on the tech equipment they offer and how it can integrate homes and businesses. These products are for tech-savvy individuals and include home security automation, energy management, property access, video monitoring, and wellness – all from their app. Those interested in Alarm.com must use a third party provider.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

5.0
$34.95-59.99
$199-499

#18
Reviews for Alarm.com | 2019 Home Security Company Reviews

1.6
$40-60
Undisclosed

Pros

High-Tech Equipment

Alarm.com is more than a home security company. They sell almost any smart home technology a tech-lover could want. With intelligent learning, Alarm.com’s equipment learns the patterns of day-to-day life, and are able to recognize inconsistencies in the home. Products they offer include:

  • Interactive Home Security System. Their home security system is professionally monitored 24/7. It’s also crash-proof, gives extreme weather alerts, and has a two-way voice system. The system uses a cellular connection.
  • Property Access. Customers can use an app to open and shut their garage door and lock the doors to their home.
  • Video Monitoring. Alarm.com has indoor and outdoor cameras, doorbell cameras, and video analytics. Owners can stream or playback recorded video within their app.
  • Wellness. Both seniors and families can benefit from the company’s wellness plan (similar to a medical alert device).
  • Energy Management. Control smart thermostats and lights to help save energy.

Alarm.com Smart Home Integrations

Alarm.com has always been top in the industry when it comes to new technology. The company was one of the first to offer an app for smartwatches. Their app in the Google Play store is rated 3.9/5, and 4.8/5 in the apple store. These are high ratings compared to other home security apps. Other app integrations they offer include:

  • Apple TV
  • Fire TV
  • Apple Watch
  • Amazon Alexa
  • Google Home

With Alarm.com’s technology, there is total remote access from a smartphone, smartwatch, or computer. For example, a customer can turn their lights on and off from wherever they are, check on kids that are home alone, and see when packages are delivered.

Cons

Alarm.com Complaints

  • Trying to get ahold of the company
  • Technical support
  • Unreliability of cameras
  • Home security contract (length and the cost to get out of the contract)
  • Alarm system not working properly or false alarms

Must Use Third-Party To Purchase

Alarm.com uses authorized security dealers to install and monitor their products. The company’s website does not list their authorized dealers on their website. Just to find out if there is an authorized dealer in a zip code, or who they are, interested parties need to send over full name, email address, and zip code to Alarm.com.

Undisclosed Information

Potentially customers will also need to send over their personal information just to get an idea of pricing. Alarm.com does not list costs on their site, as costs will vary from dealer to dealer. The company has this vague description of costs on its site, “Low upfront costs and ongoing monthly service fee similar to a cell phone…”. Overall, upfront costs will likely depend on which equipment from Alarm.com is used.

Monitoring costs may run from $40-60. Other reputable home security companies offer monitoring for as little as $19.99/month. Several more are in the $30-45 range.

Contract lengths are similarly undisclosed due to dealer preferences. Multiple reviewers mention that contracts can last up to five years and that customers must pay to cancel them when they move.

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Our Recommendation

Despite offering customized options for alarm and smart home automation, there is somewhat limited transparency in terms of what Alarm.com offers. Tech-savvy individuals may enjoy integrating their home with the many products offered by Alarm.com. However, those looking for a system more focused on home security will be able to find a less expensive system with shorter contract lengths. We recommend reading the reviews from Alarm.com customers below and comparing them to our top home security companies before making a decision.


Alarm.com Equipment

Smart Home Security Equipment

Alarm.com lets customers build their own system to get the exact products they want in their home. All smart home and home security devices offered by Alarm.com (and more) can be controlled via the Alarm.com mobile app. To find pricing information on the below equipment, contact Alarm.com to find a dealer near you.

  • Security panel (two-way voice control, crash and smash technology)
  • Indoor camera (video monitoring)
  • Outdoor camera
  • Doorbell camera
  • Smart lock
  • Image sensor
  • Garage door control
  • Window sensor (communicates with thermostat)
  • Smart thermostat
  • Temperature sensor
  • Extreme weather alerts
  • Smoke detector
  • Carbon monoxide detector
  • Light control
  • Water sensor
  • Pet tracker
  • Solar panels

 

 

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73 Alarm.com Reviews

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  1. User Score
    0
    October 21st, 2019
    0 people found this review helpful!
    I had four security cameras installed as they were the subcontractor for Eastlink. From the first day the cameras were installed they did not work. There phone app is the worst ever. Video clips would disappear and they would have no answer as to why. Installation looked terrible and when the installer pit in an svr he forgot to log out when leaving causing the system not to work

    Terrible experience

    Read More
  2. User Score
    0
    October 19th, 2019
    0 people found this review helpful!
    Horrible customer service! Countless tech issues with no explanation! Really horrible and frustrating service ADT merged with Alarm.com Bad move! Leaving customers feeling frustrated and cheated
    Read More
  3. User Score
    0
    October 17th, 2019 Mauldin, SC
    0 people found this review helpful!
    I just want to say that the worst idea ive ever had was purchasing an alarm through alarm.com. the doorbell has **** quality. Always says having trouble connecting even though the router is less than 5 foot from the doorbell. The notifications for someone leaving fence 1 or entering fence 1 work when they want to. I am a pretty smart guy with technology so i have deleted the doorbell and redone my notifications however still nothing i will be glad to get out of this contract i have with you and brinks and tell you how worthless your equipment is
    Read More
  4. User Score
    10
    October 14th, 2019 Mandeville, LA
    1 people found this review helpful!
    MOST IMPORTANTLY, This REVIEW is inaccurate and misleading; as ALARM.COM is NOT related in any way to the sales/service/support of the equipment they offers to the company which installed it. ALARM.COM is 100% THE BEST at that it does, and what it does is develop HIGH END, INCREDIBLY INTELLIGENT hardware and back end cloud services for the companies who wish to make use of it.

    If you are experiencing an issue, it is with YOUR ALARM COMPANY, not alarm.com
    ALARM.COM spends TONS of money on product development and created services for home automation and security notification which can be complicated for some end users, and as such they have chosen a business model which relies on qualified installers to ensure the end user is having a positive experience; that being said.. if your alarm company is crap – you will probably be displeased – and if you try to take it up with ALARM.COM, you will be disjointed because they aren’t going to help you.

    Read More
  5. User Score
    10
    October 6th, 2019
    2 people found this review helpful!
    I am reading all the reviews on Alarm.com about their service and how equipment doesn’t work. First of all , I am a customer of Alarm.com, but foremost I am customer of the alarm company who installed it.

    Alarm.com takes pride in their products and they DO WORK. If anyone on here is having difficulty with their system , call the guy who installed because he/she is the dealer of Alarm.com who programmed it, which they probably did not know what they were doing.

    Alarm.com does not have contracts for 5 years to alarm company provider does. They don’t have their own installers, the alarm company does. So any issue you have with your system call the guy who you pay the bill to, stop bashing Alarm.com, because it is very obvious you have no idea who or what you got yourself into.

    Read More
  6. User Score
    0
    August 29th, 2019 Terrell, TX
    1 people found this review helpful!
    Do not do business with this company! Stay away, they are very dishonest and their equipment does not work. read all the other review, they are all true. Alarm.com wants to charge me $1,200 to come out of my 5 year contract. I cant believe we signed a 5 year contract with a buyout. Not like us at all. I have filed a complaint with the BBB and will be pursuing legal course of action.
    Read More
  7. User Score
    0
    August 27th, 2019 Lake Village, IN
    2 people found this review helpful!
    Atrocious, zero support. Video cameras not recording. 5 tickets raised over 8 months. No response. No way to cancel online. No way to cancel on the phone (no one picks up).
    Read More
  8. User Score
    0
    August 17th, 2019
    3 people found this review helpful!
    Not honest, deceptive….on the first day of installation a tech puncture my ceiling and I dont believe he fell…..and they never reach out to fix my damage until I kept bugging and still I have to see…..but I will continue to push by whatever means court, media, Department of Consumer affairs, BBB, until they fix the damage they cause, but were quick to send a bill, NO OF THEM WANT TO HELP, terrible company,
    Read More
  9. User Score
    0
    August 17th, 2019
    4 people found this review helpful!
    alarm.com is the worst. i originally started out with Rock Solid securith and he merge with alarm.com so i figured i would get the same service i had .. that was a big NO!. We have been with alarm.com for a little over a year now. first the doorbell chime was never hooked up(wired never connected) and would not of course ring inside the house. the tech came out fumble around with the doorbell and now the camera does not work will not connect ot my wifi therefore it want hook up to mobile app. custosmer service wants us to know foremost that it will cost $90 for the tech to come out just to check it out. what a rotten company to have when they know that the crap they are promoting is worthless. and the only compatable equipment is ther stuff. a rating of “0” is so the rating for this company.
    Read More
  10. User Score
    1
    August 9th, 2019 Sugarcreek, OH
    4 people found this review helpful!
    I have used alarm.com for over a year now monitoring my security cameras. People can pull in my driveway and it never notifies me. However, I can have 15 recorded clips of the sun going behind a cloud because the lighting changes. JUNK!
    Read More
  11. User Score
    1
    July 23rd, 2019
    2 people found this review helpful!
    Had system for three years. Been having problems with video door bell and smoke detector. They want to charge me for coming out to replace their broken garbage That doesn’t seem to want to work in cold weather.
    Read More
  12. User Score
    1
    July 2nd, 2019
    4 people found this review helpful!
    Took 3 months to get doorbell camera and then they said we had to install when our contract said they would install at a later date. We installed and camera never worked so we upgraded our wifi system. Still didn’t work and kept loosing connection. After hours on the phone with the company and their techs and managers, we were told the doorbell was defective and they’d mail a new one. That was months ago and still nothing. We’ve spent hours of our time trying to resolve. We finally spent over $300 out of our pocket to by a nest. Wish we had not signed a contract. Worst service.
    Read More
  13. User Score
    1
    June 13th, 2019
    2 people found this review helpful!
    APP SUCKS WORKS HALF THE TIME. If you are lucky
    Read More
  14. User Score
    0
    June 6th, 2019
    4 people found this review helpful!
    We recently had a break in. Multiple emails were sent informing us of a pending alarm. Who reads emails at 6:15 in the morning. Calls were not made to people on the call list until 45 minutes later.

    I’ve worked with alarm monitoring companies in the past and people lost jobs for this type of mistake and full reimbursement of products lost were paid by the company

    Read More
  15. User Score
    5
    May 16th, 2019 Fairfax, VA
    9 people found this review helpful!
    I use 4 alarm.com dome cameras for my home and a Skybell door camera. The alarm.com dome cameras are very unreliable. In the past 10 months that I have had them, I had to call my security alarm company out to service the cameras numerous times to troubleshoot various problems which range from no video, cameras just stopping, night vision capability diminishing to the point of almost non-existence. On the plus side, my security company is good and has just exchanged cameras for me each time thus far. Despite having Verizon FiOS highest bandwidth, two of my cameras had to be hard -wired to the controller and SVR because the cameras would not “learn in” via WiFi. Finally, when I compare Ring footage and NEST camera footage I think Alarm.com cameras are less useful as a security device. Ring and Nest capture more details and the NEST can actually move to track an individual. At some point I may likely switch from Alarm.com cameras to NEST cams. I just hate to lose the money I have put into them.
    Read More
  16. User Score
    0
    May 4th, 2019
    6 people found this review helpful!
    i usually don’t write reviews. This company is horrible. We got this alarm system for our newly built home in November 2017. The first few months the alarm system worked great so we thought. We started to have problems with our doorbell camera. It wasn’t working on our app on our phones. Called the monitoring company and had to keep resetting the camera.. For the last 5 months kept having the same problem. My husband called the company and found out the main panel had went out. The company sent out a new panel when it arrived via U.P.S. It was the wrong panel. Company sent out circuit boards this time not the panel. My husband had to replace the circuit boards himself. Come to find out Alarm .com do not have any technicians in the field to fix the alarm system if it goes out. He had to call the technical support number and they will walk you through how to fix the problem. After spending 3 hours on the phone via video chat with them , he finally got the system working. I found the whole ordeal frustrating and on top of that our home wasn’t being monitored for all those months that the panel was down. So we were paying for months of monitoring that wasn’t working. The monitoring company refuse to refund or credit our account for those months.
    Read More
  17. User Score
    0
    May 1st, 2019 Waukegan, IL
    3 people found this review helpful!
    I have many Alexa apps. This is designed by an idiot. So, I would expect the idiot to improve after 2 years. Nope. The idiot is still the same old idiot.

    If this is what they do when they are making their daily impression,I just really don’t know whether to expect them to actually do anything.

    These guys were put here by my home automation company. And because of alarm.vom, I don’t think good things about them either.

    Read More
  18. User Score
    0
    April 30th, 2019 Sherman, TX
    8 people found this review helpful!
    Alarm.com is the worst company I ever dealt with. When they sale the system to you they don’t tell you everything. Example: The door bell camera only lets you get 1000 clips a month and it stops recording and you have to pay for more clips. But when I first got it I got unlimited clips. Their camera is no good some times it would not have no sound or picture and they tried to blame it on my internet but my internet connection was fine. My system just goes off by itself and you keep calling for service and no one comes to fix it. They tell you a tech is coming and they never show up. But they want your money but don’t give you no service.
    Read More
  19. User Score
    0
    April 29th, 2019 Seattle, WA
    5 people found this review helpful!
    I’ve had alarm.com for about three years now. It’s junk. My system frequently encounters issues where the alarm.com web site and mobile app simply stop responding to commands. For example, sending the command to turn on and off lights, unlock or lock doors simply fails today. On their web site and mobile app, they show the command being received. Unfortuantely, that doesn’t tell you whether or not the command succeeded as I found out the hard way (the commands are silently failing). The interface definitely has significant room for improvement and debugging and fixing the system should not require the service provider to come out. Remeber, this is an automated solution! Reliability is a huge disappointment as these issues occur REPEATEDLY every 4 to 6 months. I’m ditching this piece of junk for a better alternative that is reliable.
    Read More
  20. User Score
    3
    April 26th, 2019 Florence, SC
    5 people found this review helpful!
    Our family is currently protected by Alarm.com it’s been over a year; however, whenever you need technical support if something happens to your system is a very Big Hassle! Our problem has not been solved. We were told a tech can come May 13th and we would have to pay the tech $50 an hour. The saddest part about this is our problem is simple. We changed our Wi-fi password. So our equipment only needs to be updated to the new password. We’re called numerous of times. After holding 25-30 mins a friendIy tech answers ask for all your info, ask you the problem, place you on hold, and the call is dropped. We’ve never missed a payment or ever been late. I came on here not to recommend this company but they don’t have this option. I’m sure it’s many other people who will not recommend this company and stuck in their contract like us. (JGilmore)
    Read More

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Our Score
7.0
User Score
1.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$40-60

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

73
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,415