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#18
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Alarm.com

Similar to: Frontpoint Security

Our Score
7.1
User Score
2.0

Visit Site

Our Score
7.1
User Score
2.0
Rank this Company

Ratings Breakdown

Price

Monthly Monitoring
$40–60

Up-Front Costs

Activation, Install & Equipment
$100–200

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24+ months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
36

This Review is maintained by Chase Sagum

Review Last Updated: June 4, 2018

Alarm.com is an industry leader in both home security and home automation technology. At their heart, Alarm.com is a technology company, and that shows in their diverse product line as well as the industry-leading mobile and smartwatch integrations for their products. They are a company that is passionate about enhancing the connection that their customers have with their homes. With more than 2 million active home security and home automation customers, Alarm.com is one of the largest security and smart home providers in the nation.

The Good

  • All-In-One Provider
  • Exclusive Technology
  • White-Label Service

Alarm.com stands out when you think of the traditional security company. Some key benefits provided by Alarm.com are that they are an all-in-one technology provider: home security, home automation, video monitoring, etc. There is no need to bundle with multiple companies to fully protect and automate your home.

Alarm.com features award-winning technology. They were the first security technology company to provide a smartwatch app that works hand-in-hand with their security/home automation system. With Alarm.com’s technology, you can manage your system remotely from your smartphone, smartwatch, or a computer. This technology includes setting the thermostat, locking the front door, viewing camera feeds, or making sure the lights are turned off. You are also able to set up custom notifications, so you know when the kids get home from school or if a package has arrived on the front porch.

With Alarm.com’s nationwide network of authorized security dealers, you receive the perks of a large company with the comfort of a local dealer. Monitoring and service calls take place with the local partner. While the technology and support are available to you through that partner for Alarm.com. This white-label business model allows for 24/7 support and a local touch.

The Bad

  • Not For Non-Tech-Savvy Homeowners
  • Rural Areas Can Have Poor Connection
  • Non-Specific Pricing Model

While Alarm.com can be great for the emerging technology-affluent generation, it is not very user-friendly for those who aren’t familiar with smartphone apps. And while national security partners do provide tutorials and online account setup/access to the Alarm.com cloud network, many customers find that a one-time tutorial doesn’t quite suit their needs for fully utilizing the expanded features of their home security and home automation system.

Alarm.com runs on a cloud-based cellular system. Cellular systems can be advantageous because they do not require a landline to function; however, for areas that have weak or limited mobile connections, i.e., many rural areas, the security, and home automation systems may cease to work if it loses the cellular signal. Without a wired option for their technology, Alarm.com has chosen to ostracize those who live outside of or in limited mobile service areas.

One disadvantage of having a nationwide white-labeled network of authorized dealers is that pricing is never quite consistent. In fact, Alarm.com doesn’t even list pricing on their website, but rather they leave that up to their local/regional partners. With no transparency in pricing, it can be difficult to shop within the desired budget range without requesting customized quotes/bids.

The Bottom Line

Alarm.com provides a great selection of home security and home automation services. Their technology is state-of-the-art, and it allows for full home management from your smart device, as well as customized notifications to ensure that you have full control over your home. With their nationwide network of authorized partners, customers receive the benefits of a large company with the local touch that comes with their regional dealer. With almost exclusively positive online reviews, Alarm.com seems like a good bet when considering your home security needs.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#18
alarmcom-logo

2.0
$40–60
$100–200

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36 Alarm.com Reviews

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  1. User Score
    0
    September 14th, 2018 San Antonio, TX
    0 people found this review helpful!
    If I was anyone interested in buying or looking at Alarm.com, I would first call their Customer Service number. My issue has been ongoing for days. All I got in the end was this message from a Customer Service with Alarm.com: Hello Robert,

    Thank you for the follow up. We appreciate you passing along the numbers used in this call so that we can investigate your call. We are very sorry, again, for what you experienced. While receiving feedback like this is never easy, it is the only way a company like ours can learn and grow. We take this very seriously and will seek to improve based on what we learn from this situation. We would like to thank you once again for taking the time to report this. If you have additional feed back or questions for us, please let us know.

    Regards,

    Alarm.com CORE

    Just to let you know. I did call Brinks, Links, and etc. All of them told me the same things. Alarm.com has Customer Service issues and some said, “It has been ongoing for years”.

    In the end, it is only a warning. Get burned, but at least I tried to reach out to Alarm.com and now I am reaching out to the community.

    Sincerely,

    Robert

    Read More
  2. User Score
    0
    September 13th, 2018 San Diego, CA
    0 people found this review helpful!
    After a couple false positive we are afraid to use the unit. Called to cancel and was told there would be a $2000.00 buy at fee and I was stuck with another 3 years 10 months. Serviceman took over an hour to figure out how to get on my wifi and they actually charged me for the sevice. The alarm stay mode now is worse as it make loud beep noise for 2 minutes. Not going to use that feature anymore. $45.00 a month for this garbage!! Buyer beware.
    Read More
  3. User Score
    0
    September 9th, 2018
    0 people found this review helpful!
    We have had an ADT for over 8 years and wanted to upgrade. What a HUGE mistake that was. They came in replaced what they had to left the rest of the gear old panel on wall battery but rook all the rest. Within the first 3 hours of tech leaving our sump pump kept going off contacted ADT for some sort support HAHA what another joke kept getting put through to another person. Called tech support which don’t exists. Had another tech come out and replace the new sensor with another new sensor he left and an hour later samething started happening. By this time I’ve already had enough called back again got put through to more people that could not fix the issue.now battery is totally dead on panel and it won’t do anything not even 24 hrs old what a joke. Next time the Competition comes knocking they will get my service.
    Read More
  4. User Score
    1
    August 20th, 2018
    0 people found this review helpful!
    Garbage company and never look after their customers
    Service very poor
    Customer service isn’t qualified to be talking to customers
    Fake promises
    Read More
  5. User Score
    0
    August 17th, 2018 Pomona, CA
    0 people found this review helpful!
    The system does not work as sold! Customer Service Manager does not return calls as he says he will. They will try to lock you into a long term contract…do not get suckered into signing the contract. I have had to add two routers to the system and the system still does not work.
    The cameras do not work properly, there are long delays in the alarms even connecting when you try to view your home. The system is supposed to disarm itself once you pull up in the driveway of your home and it does not work.. It does not even turn the alarm off when you walk in the door. Feature is totally useless. Find another company to secure your home with as all you will get from AMP SMART, ALARM.COM is a bunch of false promises.
    Read More
  6. User Score
    0
    July 25th, 2018
    0 people found this review helpful!
    This company constantly spams my cell phone, will not stop calling.

    I don’t care how awesome the product is, I will NEVER do business with a company that harasses people this way.

    Read More
  7. User Score
    10
    July 17th, 2018 Boca Raton, FL
    1 people found this review helpful!
    Wow i am shocked how is Alarm.com number 19? I tried some of the companies on the list and they actually use alarm.com software and some how re brand it. Anyways alarm.com is awesome i found a company that does discount alarm.com monitoring for $15/month no contract and they took over my existing system. i have had them for years and it really is responsive. some of your top companies btw re-brand alarm.com app are listed higher than alarm.com not sure im not sure i understand that.
    Read More
  8. User Score
    0
    July 17th, 2018 TX
    1 people found this review helpful!
    I purchased this alarm system via Guardian last spring. Within a few months, the front door lock key pad starting cracking from the Texas heat. It has finally gotten to the point that it bothered me enough to call Guardian. I was told when I signed up that all equipment was covered under a service contract. Apparently that is a lie. Only items specific to the alarm system are covered. “Home Automation” equipment is not. They want 105.00 just for a service call to come look at it. Very frustrated that what I was told is not accurate. Very much a bait and switch tactic. Be careful.
    Read More
  9. User Score
    0
    June 20th, 2018
    0 people found this review helpful!
    This company has come to my house numerous times to sell me a system and even though I keep telling them that I already have one, they keep coming. Cassie came today and actually tried my door handle after I purposely did not answer the door. How creepy! They are scammers.
    Read More
  10. User Score
    0
    June 15th, 2018
    0 people found this review helpful!
    Buggy, pitched by lying dishonest salespeople, never works right.

    absolute garbage. Avoid at all costs.

    Read More
  11. User Score
    0
    June 14th, 2018 Irving, TX
    1 people found this review helpful!
    Alarm.com STINKS! They keep changing the web settings, thus causing my system not to work right! I sent the A/C schedule. It is at 82 when I am at work. They did something to the interface, and my air went to 74 while I was at work! This cost me money. Anytime I create a work order, they close it , with NO action! When I complain, they point the finger at the local provider. EVERY Season , I have to reset everything because they mess it up! The keep chaining the GUI, and they don’t tell us! We are left to figure it out! There is NO Flow to their new interface! THEY STINK!! I wish there was another way to do this and bypass these idiots!
    Read More
  12. User Score
    1
    June 2nd, 2018
    0 people found this review helpful!
    App is horrible
    Never lets me arm never lets me disarm
    Operators can help arm dosarm remotely
    Console randomly beep once a day till a button is pressed
    The app never takes pics
    “Oh it beeps bc its the area”
    Haha
    I wasnt born yesterday
    Read More
  13. User Score
    0
    May 25th, 2018
    3 people found this review helpful!
    GARBAGE! The system glitches and changes our security system settings without any notification or warning so false alarms occur. Alarm.com has no idea why the glitches happen. I was told that they wouldn’t investigate why this happens because it is localized to my issue and I’m not a big enough deal. GARBAGE!!!
    Read More
  14. User Score
    5
    May 9th, 2018 Ville Platte, LA
    0 people found this review helpful!
    Had new Windows installed and needed some window security check, Kurt came by and was very nice and very knowledgable did a great job and everything is working fine, thank you Kurt.
    Read More
  15. User Score
    0
    May 4th, 2018 Colorado Springs, CO
    2 people found this review helpful!
    The way this product was pitched, wow totally my bad for not having a list of questions up front but this turns out to be a 5 YEAR agreement, not 1. The product was installed and seemed ok, we had to have door bell camera replaced with in months. Not even 9 months into this ordeal and almost every sensor seems to have gone bad in that EVERY DAY it reports that the windows are being tampered with, or that my door is open and EVERY time its false. It is such a nuisance that even should we really need it, I doubt it will perform. Getting in touch with someone to answer questions or explain things–like pulling teeth. I emailed again hoping to get an answer in writing but no holding my breath.
    Read More
  16. User Score
    0
    March 28th, 2018
    4 people found this review helpful!
    Very poor service. On 3 different occassion, there has been damage and/or theft to my property in my driveway- directly in view of their “motion sensitive” cameras. On neither occassion was there footage recorded. I and my wife had both lost time from work to accommodate the many technicians that have come and gone. They were never able to fix the camera issues but still refused to release us from our contract to find a real alarm company. I hate the day that I ever let these people into my home. THEY ARE THE REAL THIEVES.
    Read More
  17. User Score
    1
    February 19th, 2018 Ephrata, PA
    4 people found this review helpful!
    Wife received a call from this security co the day after her car was broken into. Interesting, you think?? Poor customer service. Each time you have contact it will be someone in an entirely different area of the country. Did not receive doorbell initially, and still haven’t received the remote light bulbs. Camera motion recording, which is the reason we wanted something, is an absolute joke. About 5-10 second clips at 5 FPS. Black and white nighttime. And, great at recording rain, snow and fog. Hundreds of clips per night. But, does not record human or even vehicle activity, 15 feet away from the camera. Company remotely made changes to the settings, still the same problem. Doorbell video recording turned off because the flags blowing in the wind set it off. If someone were to break into the car again, this $55/month system will be absolutely USELESS. What is the point?? We decided we made a mistake, and wanted to give back the equipment and cancel. After only 2 weeks, “too bad”. You signed a 3 year contract. They are right. So we are stuck with a useless monthly bill. Pathetic, shady business practice. STAY FAR AWAY.
    Read More
  18. User Score
    2
    January 22nd, 2018
    7 people found this review helpful!
    Maybe through the alarm panel alone service may be good, but as for outdoor cameras , absolutely garbage, dont work when it snows or rains day or night, reset several times for picking up.objects but dont matter, just cheap quality but e pensive to buy cameras, what is the sense of having them shut off most of the time cause they misread.????
    Read More
  19. User Score
    2
    December 22nd, 2017
    3 people found this review helpful!
    Coustomer service sucks hung up 3 times on me
    Read More
  20. User Score
    2
    November 21st, 2017 San Rafael, CA
    3 people found this review helpful!
    Very disappointed. Many false alarms. Knox Security and Alanm.com blame on equipment and software. Failed camera and motion sensor at first. After false police reports, they were changed. Have had temperature alarms for extreme temperatures for 3 weeks. They can’t seem to stop this. Now they are saying communications from Alarm.com is blocked to system. This is new. Daily issues with system. My winter house has Eccbee thermostats and Blink cameras. Works 100% better at 10% of the price. Very disappointed.
    Read More

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Our Score
7.1
User Score
2.0
Rank this Company

Ratings Breakdown

Price

Monthly Monitoring
$40–60

Up-Front Costs

Activation, Install & Equipment
$100–200

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24+ months

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
36
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,248