Alarm.com

Alarm.com

3.3

Our Score

1.6

User Score

Alarm.com is an all-in-one technology provider. The company places a heavy emphasis on the tech equipment they offer and how it can integrate homes and businesses. These products are for tech-savvy individuals and include home security automation, energy management, property access, video monitoring, and wellness - all from their app. Those interested in Alarm.com must use a third party provider.

Pros

High-Tech Equipment

Alarm.com is more than a home security company. They sell almost any smart home technology a tech-lover could want. With intelligent learning, Alarm.com's equipment learns the patterns of day-to-day life, and are able to recognize inconsistencies in the home. Products they offer include:

  • Interactive Home Security System. Their home security system is professionally monitored 24/7. It's also crash-proof, gives extreme weather alerts, and has a two-way voice system. The system uses a cellular connection.
  • Property Access. Customers can use an app to open and shut their garage door and lock the doors to their home.
  • Video Monitoring. Alarm.com has indoor and outdoor cameras, doorbell cameras, and video analytics. Owners can stream or playback recorded video within their app.
  • Wellness. Both seniors and families can benefit from the company's wellness plan (similar to a medical alert device).
  • Energy Management. Control smart thermostats and lights to help save energy.

Alarm.com Smart Home Integrations

Alarm.com has always been top in the industry when it comes to new technology. The company was one of the first to offer an app for smartwatches. Their app in the Google Play store is rated 3.9/5, and 4.8/5 in the apple store. These are high ratings compared to other home security apps. Other app integrations they offer include:

  • Apple TV
  • Fire TV
  • Apple Watch
  • Amazon Alexa
  • Google Home

With Alarm.com's technology, there is total remote access from a smartphone, smartwatch, or computer. For example, a customer can turn their lights on and off from wherever they are, check on kids that are home alone, and see when packages are delivered.

Cons

Alarm.com Complaints

  • Trying to get ahold of the company
  • Technical support
  • Unreliability of cameras
  • Home security contract (length and the cost to get out of the contract)
  • Alarm system not working properly or false alarms

Must Use Third-Party To Purchase

Alarm.com uses authorized security dealers to install and monitor their products. The company's website does not list their authorized dealers on their website. Just to find out if there is an authorized dealer in a zip code, or who they are, interested parties need to send over full name, email address, and zip code to Alarm.com.

Undisclosed Information

Potentially customers will also need to send over their personal information just to get an idea of pricing. Alarm.com does not list costs on their site, as costs will vary from dealer to dealer. The company has this vague description of costs on its site, "Low upfront costs and ongoing monthly service fee similar to a cell phone...". Overall, upfront costs will likely depend on which equipment from Alarm.com is used.

Monitoring costs may run from $40-60. Other reputable home security companies offer monitoring for as little as $19.99/month. Several more are in the $30-45 range.

Contract lengths are similarly undisclosed due to dealer preferences. Multiple reviewers mention that contracts can last up to five years and that customers must pay to cancel them when they move.

See more Home Security Companies

Our Recommendation

Despite offering customized options for alarm and smart home automation, there is somewhat limited transparency in terms of what Alarm.com offers. Tech-savvy individuals may enjoy integrating their home with the many products offered by Alarm.com. However, those looking for a system more focused on home security will be able to find a less expensive system with shorter contract lengths. We recommend reading the reviews from Alarm.com customers below and comparing them to our top home security companies before making a decision.


Alarm.com Equipment

Smart Home Security Equipment

Alarm.com lets customers build their own system to get the exact products they want in their home. All smart home and home security devices offered by Alarm.com (and more) can be controlled via the Alarm.com mobile app. To find pricing information on the below equipment, contact Alarm.com to find a dealer near you.

  • Security panel (two-way voice control, crash and smash technology)
  • Indoor camera (video monitoring)
  • Outdoor camera
  • Doorbell camera
  • Smart lock
  • Image sensor
  • Garage door control
  • Window sensor (communicates with thermostat)
  • Smart thermostat
  • Temperature sensor
  • Extreme weather alerts
  • Smoke detector
  • Carbon monoxide detector
  • Light control
  • Water sensor
  • Pet tracker
  • Solar panels

 

 

Ratings Breakdown
Monthly Monitoring Fee $40-60
Install & Equipment Fee Undisclosed
Contract Length Undisclosed
Cancellation Policy Undisclosed
System Relocation Fee Undisclosed
Number of Reviews 79
Review Last Updated: January 17, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

79 Alarm.com Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

0

Score

Tod

Nov 11, 2019

I moved 3 years ago. When I moved, I called to move my service. I was told that I was on a month to month and that if I paid for a 12 month extension that they would cover the installation at my new home. I just called to cancel and was told that my contract was extended to 2021. Sneaky cheats!!! Do not use this company!!

0

Score

Vince Scharf Chandler, AZ

Nov 6, 2019

I am a alarm technician for the last 4 years. This product line has some nice features and initial installs go fairly well. The problems come during upgrades of there equipment. Very time consuming . There tech support is typically very difficult to get thru and requires a minimum of 1 hour wait . You then get to be pasted around there tech support personnel . There seams to be a big turn over in there tech support so chances of getting someone with experience to resolve your problem is hit or miss. I have been servicing this subpar equipment and could not refer anyone to purchase any of there products outside the basic cell communicator.

1

Score

RS Cooper Mooresville, NC

Oct 30, 2019

Purchased a video camera through one of their third party installers. I have had the video/motion cameras for 2 months. The camera doesn't reliably detect motion and when it does, the camera does not reliably record. I have had 2 tech visits to my home and problem was not reliably resolved. I am now told alarm.com doesn't warrant the camera when installed through a 3rd. Party.

0

Score

Manchester Plowing LLC

Oct 28, 2019

Don't update after 10-22-19 or you won't be able to log into the app. You can call customer service as I did, but after 20 minutes and no answer I hung up. It was great before the update..but now it's useless!

0

Score

Victor Areizaga

Oct 24, 2019

Watch out , they give you only 3 days to test the system, after that you are stuck for 5 years .

10

Score

Roger S Heitzeg La Jolla, CA

Oct 24, 2019

I'm a gadget freak and if this title fits you, then Alarm.com is what you want. Their stuff is top-notch. My local alarm company installed the base security/fire detection system, but I've installed all of the smart home stuff myself. 17 Light switches, two door locks, two garage door controllers, seven cameras (including door bell cam), six blinds, two Thermostats, six flood sensors with main water shut off and a sprinkler controller. They all work brilliantly and the best part is that they all work with one app and not the four or five apps that I see my friends using for their smart homes. The Echo integration is really good, but I do wish I could see my doorbell cam on my Echo Show like my neighbor can see his Nest doorbell cam on his Google Home. If your not tech savvy or don't have a reliable local alarm company that is affiliated with Alarm.com, then this isn't for you. But if you are, you'll be very very happy with it.

0

Score

Dan Markiewich

Oct 22, 2019

I had four security cameras installed as they were the subcontractor for Eastlink. From the first day the cameras were installed they did not work. There phone app is the worst ever. Video clips would disappear and they would have no answer as to why. Installation looked terrible and when the installer pit in an svr he forgot to log out when leaving causing the system not to work Terrible experience

0

Score

Dienna Garcia

Oct 19, 2019

Horrible customer service! Countless tech issues with no explanation! Really horrible and frustrating service ADT merged with Alarm.com Bad move! Leaving customers feeling frustrated and cheated

0

Score

MICHAEL SHACKELFORD Mauldin, SC

Oct 18, 2019

I just want to say that the worst idea ive ever had was purchasing an alarm through alarm.com. the doorbell has **** quality. Always says having trouble connecting even though the router is less than 5 foot from the doorbell. The notifications for someone leaving fence 1 or entering fence 1 work when they want to. I am a pretty smart guy with technology so i have deleted the doorbell and redone my notifications however still nothing i will be glad to get out of this contract i have with you and brinks and tell you how worthless your equipment is

10

Score

MTech Mandeville, LA

Oct 14, 2019

MOST IMPORTANTLY, This REVIEW is inaccurate and misleading; as ALARM.COM is NOT related in any way to the sales/service/support of the equipment they offers to the company which installed it. ALARM.COM is 100% THE BEST at that it does, and what it does is develop HIGH END, INCREDIBLY INTELLIGENT hardware and back end cloud services for the companies who wish to make use of it. If you are experiencing an issue, it is with YOUR ALARM COMPANY, not alarm.com ALARM.COM spends TONS of money on product development and created services for home automation and security notification which can be complicated for some end users, and as such they have chosen a business model which relies on qualified installers to ensure the end user is having a positive experience; that being said.. if your alarm company is crap - you will probably be displeased - and if you try to take it up with ALARM.COM, you will be disjointed because they aren't going to help you.

10

Score

Christopher Hummel

Oct 6, 2019

I am reading all the reviews on Alarm.com about their service and how equipment doesn't work. First of all , I am a customer of Alarm.com, but foremost I am customer of the alarm company who installed it. Alarm.com takes pride in their products and they DO WORK. If anyone on here is having difficulty with their system , call the guy who installed because he/she is the dealer of Alarm.com who programmed it, which they probably did not know what they were doing. Alarm.com does not have contracts for 5 years to alarm company provider does. They don't have their own installers, the alarm company does. So any issue you have with your system call the guy who you pay the bill to, stop bashing Alarm.com, because it is very obvious you have no idea who or what you got yourself into.

0

Score

Elliott Mackay Terrell, TX

Aug 30, 2019

Do not do business with this company! Stay away, they are very dishonest and their equipment does not work. read all the other review, they are all true. Alarm.com wants to charge me $1,200 to come out of my 5 year contract. I cant believe we signed a 5 year contract with a buyout. Not like us at all. I have filed a complaint with the BBB and will be pursuing legal course of action.

0

Score

DK Lake Village, IN

Aug 27, 2019

Atrocious, zero support. Video cameras not recording. 5 tickets raised over 8 months. No response. No way to cancel online. No way to cancel on the phone (no one picks up).

0

Score

Luis Delgado

Aug 18, 2019

Not honest, deceptive....on the first day of installation a tech puncture my ceiling and I dont believe he fell.....and they never reach out to fix my damage until I kept bugging and still I have to see.....but I will continue to push by whatever means court, media, Department of Consumer affairs, BBB, until they fix the damage they cause, but were quick to send a bill, NO OF THEM WANT TO HELP, terrible company,

0

Score

customer

Aug 17, 2019

alarm.com is the worst. i originally started out with Rock Solid securith and he merge with alarm.com so i figured i would get the same service i had .. that was a big NO!. We have been with alarm.com for a little over a year now. first the doorbell chime was never hooked up(wired never connected) and would not of course ring inside the house. the tech came out fumble around with the doorbell and now the camera does not work will not connect ot my wifi therefore it want hook up to mobile app. custosmer service wants us to know foremost that it will cost $90 for the tech to come out just to check it out. what a rotten company to have when they know that the crap they are promoting is worthless. and the only compatable equipment is ther stuff. a rating of "0" is so the rating for this company.

1

Score

Stacy J McGarvey Sugarcreek, OH

Aug 9, 2019

I have used alarm.com for over a year now monitoring my security cameras. People can pull in my driveway and it never notifies me. However, I can have 15 recorded clips of the sun going behind a cloud because the lighting changes. JUNK!

1

Score

Luther Spain

Jul 23, 2019

Had system for three years. Been having problems with video door bell and smoke detector. They want to charge me for coming out to replace their broken garbage That doesn’t seem to want to work in cold weather.

1

Score

Pamela Jonson

Jul 2, 2019

Took 3 months to get doorbell camera and then they said we had to install when our contract said they would install at a later date. We installed and camera never worked so we upgraded our wifi system. Still didn’t work and kept loosing connection. After hours on the phone with the company and their techs and managers, we were told the doorbell was defective and they’d mail a new one. That was months ago and still nothing. We’ve spent hours of our time trying to resolve. We finally spent over $300 out of our pocket to by a nest. Wish we had not signed a contract. Worst service.

1

Score

Kristie Morgan

Jun 13, 2019

APP SUCKS WORKS HALF THE TIME. If you are lucky

0

Score

Allison tatton

Jun 7, 2019

We recently had a break in. Multiple emails were sent informing us of a pending alarm. Who reads emails at 6:15 in the morning. Calls were not made to people on the call list until 45 minutes later. I’ve worked with alarm monitoring companies in the past and people lost jobs for this type of mistake and full reimbursement of products lost were paid by the company

5

Score

Deidre Fairfax, VA

May 17, 2019

I use 4 alarm.com dome cameras for my home and a Skybell door camera. The alarm.com dome cameras are very unreliable. In the past 10 months that I have had them, I had to call my security alarm company out to service the cameras numerous times to troubleshoot various problems which range from no video, cameras just stopping, night vision capability diminishing to the point of almost non-existence. On the plus side, my security company is good and has just exchanged cameras for me each time thus far. Despite having Verizon FiOS highest bandwidth, two of my cameras had to be hard -wired to the controller and SVR because the cameras would not "learn in" via WiFi. Finally, when I compare Ring footage and NEST camera footage I think Alarm.com cameras are less useful as a security device. Ring and Nest capture more details and the NEST can actually move to track an individual. At some point I may likely switch from Alarm.com cameras to NEST cams. I just hate to lose the money I have put into them.

0

Score

Yolanda

May 4, 2019

i usually don’t write reviews. This company is horrible. We got this alarm system for our newly built home in November 2017. The first few months the alarm system worked great so we thought. We started to have problems with our doorbell camera. It wasn’t working on our app on our phones. Called the monitoring company and had to keep resetting the camera.. For the last 5 months kept having the same problem. My husband called the company and found out the main panel had went out. The company sent out a new panel when it arrived via U.P.S. It was the wrong panel. Company sent out circuit boards this time not the panel. My husband had to replace the circuit boards himself. Come to find out Alarm .com do not have any technicians in the field to fix the alarm system if it goes out. He had to call the technical support number and they will walk you through how to fix the problem. After spending 3 hours on the phone via video chat with them , he finally got the system working. I found the whole ordeal frustrating and on top of that our home wasn’t being monitored for all those months that the panel was down. So we were paying for months of monitoring that wasn’t working. The monitoring company refuse to refund or credit our account for those months.

0

Score

Bill Brown (yes, I’m so disdainful I’m giving my real name) Waukegan, IL

May 2, 2019

I have many Alexa apps. This is designed by an idiot. So, I would expect the idiot to improve after 2 years. Nope. The idiot is still the same old idiot. If this is what they do when they are making their daily impression,I just really don’t know whether to expect them to actually do anything. These guys were put here by my home automation company. And because of alarm.vom, I don’t think good things about them either.

0

Score

Mrs Montgomery Sherman, TX

Apr 30, 2019

Alarm.com is the worst company I ever dealt with. When they sale the system to you they don't tell you everything. Example: The door bell camera only lets you get 1000 clips a month and it stops recording and you have to pay for more clips. But when I first got it I got unlimited clips. Their camera is no good some times it would not have no sound or picture and they tried to blame it on my internet but my internet connection was fine. My system just goes off by itself and you keep calling for service and no one comes to fix it. They tell you a tech is coming and they never show up. But they want your money but don't give you no service.

0

Score

Jonathan Held Seattle, WA

Apr 29, 2019

I've had alarm.com for about three years now. It's junk. My system frequently encounters issues where the alarm.com web site and mobile app simply stop responding to commands. For example, sending the command to turn on and off lights, unlock or lock doors simply fails today. On their web site and mobile app, they show the command being received. Unfortuantely, that doesn't tell you whether or not the command succeeded as I found out the hard way (the commands are silently failing). The interface definitely has significant room for improvement and debugging and fixing the system should not require the service provider to come out. Remeber, this is an automated solution! Reliability is a huge disappointment as these issues occur REPEATEDLY every 4 to 6 months. I'm ditching this piece of junk for a better alternative that is reliable.

3

Score

Kisha London Florence, SC

Apr 26, 2019

Our family is currently protected by Alarm.com it's been over a year; however, whenever you need technical support if something happens to your system is a very Big Hassle! Our problem has not been solved. We were told a tech can come May 13th and we would have to pay the tech $50 an hour. The saddest part about this is our problem is simple. We changed our Wi-fi password. So our equipment only needs to be updated to the new password. We're called numerous of times. After holding 25-30 mins a friendIy tech answers ask for all your info, ask you the problem, place you on hold, and the call is dropped. We've never missed a payment or ever been late. I came on here not to recommend this company but they don't have this option. I'm sure it's many other people who will not recommend this company and stuck in their contract like us. (JGilmore)

0

Score

M Benton, AR

Apr 24, 2019

Absolutely the worst customer service that I have dealt with. The technicians (if they can even be called that) are rude and unhelpful. They hang up the phone in the middle of troubleshooting when they are clueless as to what to do.

0

Score

Michelle Las Vegas, NV

Apr 18, 2019

I NEVER write reviews!! BUT I can’t say this enough!!! DO NOT PURCHASE ALARM.COM!!!! Do not!!! They tell you what you want to hear but after it’s installled and they have your payment you are stuck with a horable system. It can’t pick up a 250lb man walking in your house but it picks up and sends you 215 messages during the night because the wind is blowing a tree branch. Can’t pick up a person on camera unless it’s right in front of the camera? Costumer service ...horrible, can’t get the first guy that told you all the lies to come back out. Please research better! I wished we had!!

1

Score

R. Hernandez

Apr 5, 2019

Do not do business with this company! They contract their work out and seem to not care how their contractors handle business. Twice I’ve had connection problems and could not receive a call back for two months, so now I have a new router and have done what the app ask to do to connect new router no luck and again their contractor has left me hanging going on 3 months, do not do business with Total Connect in Modesto CA., and I get no help from Alarm.com they listen to my complaint then nicely say they have nothing they can do it’s the contract company that I cannot get in contact with that I need to talk with.

0

Score

troy

Apr 1, 2019

we have contacted brinks about a bill they said we owed 278 dollars first they said the tech put in a new camera witch he did not he just reconnected existing cameras, then they said he was here for 4 hours he was here under an hour they said after they talked to the tech we were responsible for the bill I don't have a problem paying for services but not paying for something that was not done now they wont even call us back

0

Score

Jose Lewiston, ID

Mar 28, 2019

I have owned a few Alarm.com system and related products for about 6 months now. I have had two devices fail and the system requires constant troubleshooting. This thing is not worth the price nor the time to keep working.

0

Score

Ajura

Mar 26, 2019

Won’t help at all. Told them my home has been without security and they haven’t responded. It’s been over 10 days. Don’t buy this. Get simplisafe instead. They expect you to read the fine print as your are locked in for 3 years! They don’t tell you that at all. It’s seriously insane.

0

Score

Norma Monroy Los Angeles, CA

Mar 25, 2019

This has to be the worst company I have ever had the displeasure of dealing with. From customer service to the actual installation. Every time I call, they reroute me to another department and it wasn't until this last time I called when I had the initial person who answers stay on the phone with me until they "resolved the issue," which in the end never was resolved anyhow even now 30 days after the call. It has been an ongoing issue for almost a year. They claim that they only have one expert on the West Coast to help with installation. They also have sent the expert who doesn't complete the work and lies about the work that has been completed in his work orders. I am so fed up and I actively shopping for another company so when my contract ends in April I will lose them. I am fed up with them and their customer service and overall product.

0

Score

Michael Vraja

Mar 19, 2019

Have outdoor cameras that record periodically. It will record a snowflake but it wont record a human walking in the yard. I've had 5 different tech support agents and one tech on site and they still cant figure out the problem. They said I can pay another $85 to bring another tech out and $60 for each additional hour. Camera are under warranty by the manufacturer but that cant give me new cameras unless another tech says they are malfunctioning. The other solution I got was that they can send me new different brands of cameras but they will have to extend my contract by 19 months. If I want to cancel then I would have to pay thousands to get out of the contract. Whatt a crock of you know what. This is the worst company ever. Better off going with another company. 100% dissatisfied!!!!!

0

Score

JAMES OSADCZUK

Feb 13, 2019

CALL CUSTOMER SERVICE, THERE IS NONE, TO MANY FALSE ALARMS, I GET CHARGED FOR FALSE ALARMS STUCK IN A CONTRACT DO NOT RECOMMEND THIS COMPANY

0

Score

Jake Barnett Greeley, CO

Jan 2, 2019

Terrible customer service, the salesman came to my house and told me I am not signing any sort of contract and if after 6 months I want to cancel my service then I am allowed to, do after about a year of service I decided to get rid of the security system and come to find out I signed a 5 year contract and under any circumstances I am not allowed to cancel my contract

0

Score

Barbara

Dec 20, 2018

I ordered a video doorbell through my alarm company, Brinks. The installation was through a contractor working with Brinks. However, he contacted ALarm.com for service. Before installation I contacted the contractor with some questions one of them was if the doorbell was 720 or 1080. I was told 1080. Great. After installation and checking the box I find it’s an obsolete 720. I’ve had the doorbell one week and no one will cancel this out of date doorbell. I am very upset. I have been with Moni/Brinks for years. I will be looking for a new company.

3

Score

Mike Lawell Panama City Beach, FL

Nov 30, 2018

Alarm.com controller functionality is very slow for automation, very limited in feature flexibility, planning on buying a new Z-Wave controller to handle the automation features for everything except alarm. Sad but true. Example, have a scene created to turn off all indoor lights... it take close to 30 seconds and more to turn off the lights after button pushed. I want a trigger for locking the door based upon exiting the geofence... not even possible. Vera Lite is much more flexible and actually responsive to feature requests... Alarm.com is completely non-responsive. For the cost I'm paying... it could be considered theft.

7

Score

Cory Stevens

Nov 24, 2018

I have had alarm.com equipment for a few weeks now and overall enjoy but haven’t had to utilize it much on the security cameras front, however, I will say that the fact that you can’t clear up space on false movements that count towards your 1000 recordings a month is a terrible feature. My system was installed by 5pm one day, by 5am the next day I was told my 1000 clip limit was up for the month? Now I don’t get notifications if something is actually going on for the rest of the month. Haven’t had to use the storage recorder yet to know how easy or difficult it is to use.

0

Score

Belenda MacFarland

Oct 22, 2018

I have an outdoor camera. A spider got on the camera and it recorded all night long. I got an e-mail that all of my recording time was used this month, even though I went to the website and deleted all the video recordings. I was advised the camera will start recording next month or I can pay more money and purchase more recording time this month. Seems pretty pathetic to me. I would not recommend an outdoor camera from alarm.com to anyone...run the other way.