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#48
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Alarm.com

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Our Score
5.2
User Score
--

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Our Score
5.2
User Score
--
Rank this Company

Ratings Breakdown

Price

Monthly Monitoring
$40–60

Up-Front Costs

Activation, Install & Equipment
$100–200

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
24+ months

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
2000

A

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
0

This Review is maintained by Chase Sagum

Review Last Updated: November 30, 2016

Alarm.com is an industry leader in both home security and home automation technology. At their heart, Alarm.com is a technology company, and that shows in their diverse product line as well as the industry-leading mobile and smartwatch integrations for their products. They are a company that is passionate about enhancing the connection that their customers have with their homes. With more than 2 million active home security and home automation customers, Alarm.com is one of the largest security and smart home providers in the nation.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$44.99
$99-499

#2

8.6
$43.49
$35

#3

7.2
$14.99
$229.96

#48
alarmcom-logo

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$40–60
$100–200

The Good

  • All-in-one Provider
  • Exclusive Technology
  • White-label Service

Alarm.com stands out when you think of the traditional security company. Some key benefits provided by Alarm.com are that they are an all-in-one technology provider: home security, home automation, video monitoring, etc. There is no need to bundle with multiple companies to fully protect and automate your home.

Alarm.com features award-winning technology. They were the first security technology company to provide a smartwatch app that works hand-in-hand with their security/home automation system. With Alarm.com’s technology, you can manage your system remotely from your smartphone, smartwatch, or a computer. This includes setting the thermostat, locking the front door, viewing camera feeds, or making sure the lights are turned off. You are also able to set up custom notifications so you know when the kids get home from school or if a package has arrived on the front porch.

With Alarm.com’s nationwide network of authorized security dealers, you receive the perks of a large company with the comfort of a local dealer. Monitoring and service calls generally takes place with the local partner, while the technology and support is available to you and through that partner for Alarm.com. This white-label business model allows for 24/7 support and a local touch.

The Bad

  • Not for Non Tech-savvy Homeowners
  • Rural Areas Can Have Poor Connection
  • Non-specific Pricing Model

While Alarm.com can be great for the emerging technology-affluent generation, it is not very user-friendly for those who aren’t familiar with smartphone apps. And while the nationwide security partners do provide tutorials and online account setup/access to the Alarm.com cloud network, many customers find that a one-time tutorial doesn’t quite suit their needs for fully utilizing the expanded features of their home security and home automation system.

Alarm.com runs on a cloud-based cellular system. This can be advantageous as it does not require a landline to function; however, for areas that have poor or limited cellular connections, ie. many rural areas, the security and home automation systems can simply cease to work if the cellular signal is lost. Without a wired option for their technology, Alarm.com has chosen to ostracize those who live outside of or in limited cellular communities.

One disadvantage about having a nationwide white-labeled network of authorized dealers is that pricing is never quite consistent. In fact, Alarm.com doesn’t even list pricing on their website, but rather they leave that up to their local/regional partners. With no transparency in pricing, it can be difficult to shop within a desired budget range without requesting customized quotes/bids.

The Bottom Line

Alarm.com provides a great selection of home security and home automation services. Their technology is state-of-the-art, and it allows for full home management from your smart device, as well as customized notifications to ensure that you have full control over your home. With their nationwide network of authorized partners, customers receive the benefits of a large company with the local touch that comes with their regional dealer. With almost exclusively positive online reviews, Alarm.com seems like a good bet when considering your home security needs.

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Our Score
5.2
User Score
--
Rank this Company

Ratings Breakdown

Price

Monthly Monitoring
$40–60

Up-Front Costs

Activation, Install & Equipment
$100–200

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
24+ months

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
2000

A

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
0
Our Score
8.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$44.99

Up-Front Costs

Activation, Install & Equipment
$99-499

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
295