AMP Smart

AMP Smart

5.3

Our Score

6.6

User Score

AMP Smart uses Alarm.com equipment in their home security systems that feature voice control. Home security and automation can all be accessed and controlled from mobile devices via the AMP app.

Availability, however, is dependent on different monitoring options and what is chosen. Some of these options allow you to control your security system and watch video monitoring of your property with your smartphone or computer, yet some do not.

The garage door, lights, air conditioning, locks, and even TV can be preprogrammed to how you'd like them for your arrival.

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Pros

  • Positive AMP Smart Reviews
  • Home Geofencing

Positive AMP Smart Reviews

Most of the positive AMP security reviews are over 2 years old. The seven positive reviews they've had in the last couple of years mention that the company has high-quality equipment and that they like that there are low fees. The customer service is described as responsive.

Home Geofencing

Geofencing is a smart automation feature offered by the alarm company. It is a digital perimeter around your property that allows users to link AMP system devices. Customers can sync their AMP alarm and AMP Smart home automation systems with a smartphone so your home knows when you are away or approaching. When you come within a predetermined distance of your home, the app network will prepare your home for your arrival without having to use the control panel.

Cons

  • Long Contract; High Cancellation Fees
  • Negative AMP Smart Reviews

Long Contract; High Cancellation Fees

If you have AMP security and decide to cancel it will cost $1,250 or the remaining of your account balance, whichever ends up being less. In addition, it is difficult to find information on AMP Smart's pricing, installation cost, or contract length on their website. We called AMP customer service to retrieve that information, they told us we would have to be contacted by a sales agent at their earliest convenience.

Negative AMP Smart Reviews

On our site in 2019, most of the reviews on AMP Smart have been negative. Below are the most common complaints people have about AMP. You can also jump to our verified customer reviews below and read them for yourself.

  • 5-year contract not explained
  • Automatic contract renewal
  • No cancellation/ cancellation needed in writing 2 months before your contract ends
  • High early termination fee
  • Difficult to get technical service
  • Doorbell camera malfunctions
  • High-pressure sales representatives

Our Recommendation

While they offer quality equipment, the high cancellation costs and other unknowns prevent us from recommending their services. Prospective customers should look into Protect America and Frontpoint.


About AMP Smart's Equipment

Home Security and Home Automation Equipment (monitor with the AMP Smart Mobile App)

AMP smart locks - keypad from Yale to lock / unlock the door. You can check the status of your door through your phone and lock your door remotely.

AMP smart control panel - Smart doorbell camera - AMP uses the Skybell camera that works in virtually all temperatures. This 180-degree view lets you see who is at your door and offers two-way audio communication. You can record video, capture a photo, live stream, and night vision. This camera has a 5x zoom and 1080p HD. You can even turn the doorbell on silent mode.

Window and door sensors - Get a text alert when doors and windows are opened. AMP Security's sensors are small, so they're easy to hide, and they have a battery life of 8 to 10 years.

Garage door opener - Open and close your garage from your phone. The company's Geofencing alerts you if you leave your driveway without closing your garage door.

Smart outlets - Plug the smart outlet into any electrical outlet to control it remotely. With the AMP Smart outlets, you can also set schedules and dim lights.

Motion image sensor - These motion sensors with a built-in camera so when your motion sensor goes off, you can see what is actually going on in your home. The motion image sensor records clips, live streams, and works at night.

Indoor camera - Record and live stream video with AMP Smart indoor cameras. You can also set up text alerts.

Asset safe - This safe is 0.5 cubic feet and has an electronic lock. Because it's a smart lock, it notifies you every time it's open. Features 2 emergency override keys.

Other equipment for home security and automation include:

  • Geofencing
  • Smart thermostat
  • Smoke detector
  • Carbon monoxide detector
  • Flood sensor
  • Glass break sensor
  • Medical alert bracelet

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Ratings Breakdown
Monthly Monitoring Fee $60.99
Install & Equipment Fee $99
Contract Length 60 Months
Cancellation Policy Pay Blanace
System Relocation Fee Undisclosed
Number of Reviews 220
Review Last Updated: May 18, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

220 AMP Smart Reviews

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3. Review Validation:

0

Score

Billie Tampa, FL

May 21, 2020

Nothing explained about cancelling. No service. High monthly charges. Not told about a $2600. Cancellation fee. They damaged my ADT security systems and their door bell camera never worked.

0

Score

Bennely Coris Greensboro, NC

May 19, 2020

It has been a horrible 5 years, they used my own equipment to install and added some of theirs. The equipmt they added has being malfunctioning since day 1. A glassbreak that I told them to install in the leaving room was installed on my daughter's bedroom and not set up properly so every time she cried, play, the dog barks the damn thing goes off. It was sold to me as called us even to change batteries, we will be here, free of cost.. LIES.. I've been stood up by the technicians more time that I can count and suddenly there's a cost for their service and the cost changes depending who you get. I've had a Bunch of false alarms because they won't fix their equipment. They had a third party monitoring , this third party dropped the accounts and they took it inhouse, customers were not notify, They had no information on how the account was set up, with the previous company. How did I found out? Again the alarm went off and they did not called me, so I get home to find the cops holding my 10 yr old because the alarm lady told him he was an intruder. 4 years of HELL. Per the Contract, that's ground for cancellation but no either I wait or pay a ridiculous termination fee. If you get offered service through this company RUN AWAY.

0

Score

Mad as Hell Nashville, TN

May 14, 2020

This is the worse company ever. You are correct READ THE FINE PRINT. I wanted to change to a different company and did so before my contract was up and they still renewed it. I called, email and wrote for them to cancel and they kept on sending me bills and would never cancel my service as I requested verbally, via email and in writing. I don't see how their executives sleep at night.

0

Score

Linda S Jeffersonville, IN

Apr 21, 2020

Worst experience ever. Representative did not represent company correctly. He did not say is was for five years and when asked how much it would cost to cancel and he said, a couple hundred dollars.” I don’t call $1800 a couple hundred dollars. If presented the way it should have been I would not have signed. It is not a user friendly system. As a senior citizen I feel taken advantage of. All I kept hearing was you signed the contract. Yes I did sign , however, wrong information. I also should have seen a red flag when the installer showed up within five minutes. Please beware of this company. Shady.

7

Score

Aldridk G

Mar 30, 2020

Most of the reviews I’ve read here with few exceptions are mainly with the company’s customer service and the 5 yr contract w/auto renewal. We became customers due to a door to door sales rep. The contract -if anyone actually bothers to read everything they sign, clearly states that it’s for 5 yrs w/auto renewal. Hence, it’s all about “due diligence” on the customer. I like their equipment and the touchscreen command panel w/glass breakage sensor. We have a large home built in 1898. We ordered a package of two motion cameras for the side and rear of our house, two door sensors, 1 window sensor, a z-wave light bulb and the doorbell cam. There were a couple of glitches, but nothing major and up to date, aka- two years into the contract everything seems to be working fine. Moreover, the few times that I’ve had to contact customer service, they’ve been polite and helpful. Only required a tech to come out once, and that wasn’t a problem either.

0

Score

E Thomas

Mar 24, 2020

I had been totally confused about who to contact with issues. There was no explanation of the contract. I was happy with Guardian protection out of PA but with this outfit out of UT I felt very unsure about everything. They were not helpful when trying to cancel. Representative was clueless. Finally found someone in their “loyalty” department who finally made it simple. Sounds like they operate like any other UT MLM scheme.

0

Score

Izhar Sotelo

Mar 3, 2020

We purchased AMP Smart to obviously monitor our home. We opened a new business and needed help protecting all our equipment and home. I have never in my life had experienced such terrible service like the one AMP Smart has given us. Since day 1 we have had problems after problems. I work full time and need to constantly be taking time to call and fix issues all the time. The service representatives are NEVER helpful and ALWAYS RUDE. At one time we have even had representatives laugh at us. The cameras DO NOT work when they need to and the doorbell camera is constantly recording falling leaves and passing cars yet failed to protect our home when items where recently stolen from our property, and you guessed it, the cameras recorded NOTHING. We tried cancelling this terrible service and are now being told we need to pay a termination fee?!!!!! We were NEVER told this was a contract service! We asked many times before signing anything if at anytime we are not satisfied if we can cancel at any time with no penalties and we were told YES. At this point my wife Graciela and I, are over the top livid with this company! If you are thinking of purchasing this service think again! I repeat, DO NOT PURCHASE SERVICE WITH THIS COMPANY! I would honestly place a -5 star review if there was the option but sadly in order to post I had to place a 1-star, which is not even deserved! Want to make things right for me AMP? Then let me cancel my service with no penalty fees, because I will not continue service no matter how much you "try" to resolve this matter.

2

Score

Charles Gould

Feb 29, 2020

The Door sensors keep falling off and it has been a fight to get someone scheduled to come address the issue. AMP has sent replacement senors out and I installed them myself to avoid the $35 fee. On the third replacement and over an hour on the phone AMP finally waived the $35 service fee because of their technicians lack of installation and surface preparation knowledge. Also, the sales representatives stated the company had an A+ rating with the BBB when the their actual rating was and is a C+ due to a Government action against the company for misrepresentation. It appears as though bad habits die hard. I would not recommend doing business with AMP Security, inc.

1

Score

Lianne Williamson

Feb 26, 2020

This company needs to take their business and flush it down the sewer they are terrible customer service reps who hide their technicians in the bushes and then quickly sneak them in before you have a chance to say no to the service its horrible and trying to get it canceled is impossible

2

Score

Mary Martin Ashburn, VA

Feb 6, 2020

Have 3months left on this 5years but when I called to make sure they disconnect our service the gentleman told me that it was automatically updated for 5 more years. We didn’t want this service for any longer

0

Score

Lance Lohrenz

Jan 22, 2020

Don't do it! Horrible company! Technicians will do a shotty job installing and leave damage to your home, aside form not picking up after themselves. techs have no expertise or legitimate training. Same as hiring the teenager down street and just letting them do whatever. Once installed pray you never have any issues (unlikely), because in most areas they only have 1 part time technician with a highly limited availability to do maintenance and repairs.

0

Score

Sharon Sisneros Colorado Springs, CO

Aug 28, 2019

This company is the worst company to do business. Two weeks to get a service man out. Door bell alarm very cheap, not working after a 2 weeks after installation. Didn't give contract found out you do not have but 3day to cancel.

1

Score

Kandy

Aug 10, 2019

Hard sell door to door salesman. He caught my husband right out of shoulder surgery and on pain meds and gave him a hard pitch. We now have stapled cords to our walls for the installation. Looks really bad because it is in the foyer of our front door. Salesman told us it was for advertising AMP SMART and the system would be free if we would advertise with AMP SMART signs!! Total bogus! We now owe over 2000 dollars.

0

Score

D. Tyus

Jul 21, 2019

Poor customer service!!! I cannot ever get tech support or assistance when needed, including holidays and weekends. I also agree with other reviews stating that this company HIDES behind other companies. I would STRONGLY discourage this alarm system, company, and so-called service.

0

Score

Shasta Pearce Chattanooga, TN

Jul 10, 2019

They hide behind Other companies like Guardian and when you call them to finish out your contract, They tell you there is an auto renewal after you haven't heard a peep out of them for almost 5 years so they get you for another year. Screw this company and it's practices.

0

Score

William C Griffiths Columbus, OH

Jul 4, 2019

Everything their sales rep says is a lie Garbage equipment, sensors taped to the wall fell off and shattered, cameras don't work, can't access anything from the control panel, app doesn't work. Costs are high, $75+, $2000 early termination fee, the cost of the equipment is 3 times what it would be to buy something similar off the shelf. AVOID AT ALL COSTS OR IT WILL COST YOU.

0

Score

Roslyn Washington

Jun 22, 2019

The rep came to my door and said his boss wanted him to ask me if they could put a sign in my yard for advertising. Even tho I asked multiple times, he swore there was no cost to me. In return, however, they would install some equipment in my home in a couple of weeks to thank me! REALLY?!! After I told him that made no sense he got angry and left. I would avoid this company at all cost!

5

Score

Andrew Flores

Jun 5, 2019

I have used AMP for my security system needs for 4 years, however one of those years was not by choice. I signed up for 3 years of monitoring service with a sales rep that came door to door. I don't have any major complaints with the system or the monitoring service. The rep was nice enough and explained the monitoring services and equipment in a non forcing manner, but he was trying really hard to get me to sign a 5 yr contract. He tried so hard that he even marked 5 yrs on the contract and tried to get me to sign it, I caught the mistake and had him correct it. After the sale was complete, the installer, completed everything as promised. My experience with customer service has been pretty average, not great. My biggest surprise came when I wanted to cancel at the end of my 3 year term. I called customer service and was informed that I had to cancel, in writing to the address listed on the original contract, 45 days ahead of the contract ending. I was then informed that the state of TN allows monitoring companies to automatically renew your contract for one additional year if you do not cancel the contract at the end of your initial term. This is why I said I had it for 4 years but only signed up for 3. I called AMP at the end of 4th year to verify the process for cancelling my contract, I was informed that the cancellation department would contact me in 1-3 business days to walk me through the procedure. It seems that I need to be ready for an aggressive attempt at retaining my business as most companies can walk you through the cancellation process while on the original phone call. I don't think that I will use AMP again.

0

Score

Janet Rockey Tampa, FL

Jun 5, 2019

The AMP Smart salesmen who knocked on my door last December could sell a refrigerator to an Eskimo. They were likeable and friendly. All I wanted was a doorbell that worked. I liked the idea of having one linked to my phone to let me see who is at my door when I'm away or in the bathtub. I didn't want a security system, but it came with the doorbell. They came back later that day and told me my neighbor across the street had subscribed to the system. A bold-faced lie. My neighbor was out of town that week, and the house-sitter didn't open the door to the salesmen. The alarm system was a complete nuisance. The 24-hour right to cancel is not enough time. It took ten days to determine that the doorbell didn't work. Only two people rang my doorbell during that time. I discovered there was a 20-minute delay between the time they pushed my doorbell and they appeared on my phone's screen. When I called Customer Service, the representative told me that my WiFi was too weak for the system. (The salesmen and installer must have known this when they installed it, but didn't bother to tell me.) When I said I wanted to cancel the system, she put me on hold for half an hour. Another rep came on the line and offered to lower the monthly bill if I kept the system. Why would I pay even a nickel for a system that doesn't work? She put me on hold for another half hour. A young man came on the line and took my information to cancel the system and have the equipment removed. Since it took ten days to discover the system didn't work, I had to pay a cancellation fee of over $1000. They didn't offer to refund my first month's payment, even though I didn't have the system for a full month. Now I have holes in my wall where the alarm system had been...a constant reminder of my scam experience.

0

Score

Michelle Dovel Charlotte, NC

May 21, 2019

Horrible sales people who push their way into your house, do not explain the contract parameters and misleading about how long it will take to install. I would have never signed a 5 yr contract had I known and had no time to even mull it over because they had to install it right then and there. Not to mention I had 4 kids running around and no time to think period! Cancelled because I was moving. I was told that if I had a hardship over $5000 that I would be eligible to have the contract null and void. Sent in hardship invoices totaling over $6000 and was then denied?!? Just horrible service from beginning to end!

0

Score

Brian Grady Tampa, FL

May 20, 2019

I had these people come to my door, bad mouth Vivint security system and decided to go with AMP and left Vivint. The worst mistake I ever made. Every single month since they install the system, never works correctly and a tech needs to come out and fix. Their customer service/repair team don't understand what they are doing. They gave me two month free of service, but if I didn't need the security I wouldn't have ordered it. Need the system more than free of service. Don't buy this product, for they do not know what they are doing and they will talk crap to keep you as a customer.

0

Score

Heather Benge

May 7, 2019

I would give less if possible. Sales guy was slimmy and scam artist. He told us we would get 3K worth of FREE equipment. After everything was installed they tried to make us sign an INTEREST FREE payment agreement. We told them it is not what we agreed to and that they could tale everything & leave. Installation guy called his office and it spunded like we we're not the first to have this problem that day. He would not take equipment down and said sales rep would call us back. He randomly showed up the following day. I politely informed him that what he sold us on was not what we received & that it was a Sunday to please leave our family at peace and take the equipment. He did not leave and used pressure sales tactics. After my husband had to firmly tell him to leave he did. Furthermore, the equipment is sub par. It is slow when you try to access it from your phone and most of the time the door bell camera does not connect. As soon as electricityor internet goes down you have zero security. In FL during hurricane season that is not good.... we know this because it has been a month and no one has returned our phone call to return the equipment. Would NEVER recommend - in fact I am sure to mention to avoid it to anyone I hear looking for security.

2

Score

Mike Altman

Apr 24, 2019

Signup for AMP Smart if you want to OVERPAY! Plus they will do a hard credit check, while denying it and try to get you into a 5-year contract with no cancellation options.

10

Score

Debbie

Apr 1, 2019

Solicitors promoting this product with no info on costs. Said they were the #1 security providers in America

0

Score

Raj Richmond, VA

Mar 23, 2019

You are sweet talked into a 5 year contract and there is no way to disconnect without paying for the whole five years.

0

Score

Denise

Mar 19, 2019

First of all I was told that I could cancel this service in five days so when I called to cancel they told me no you should cancel in three days so the verbal agreement that I had with the sales rep meant nothing also this service has been very poor the monitoring system will say that I have a door open when there is no door open so it will set off an alarm it has also said that the l Glass was b breaking call the police out there was no glass broken! I don't even use the Service anymore but I'm still paying for it I also tried to get a hardship cancellation and they would not allow it ! For god sake never get this service it sucks

0

Score

Kelvin Stewart

Mar 7, 2019

They sale them self well but you have to watch out for the things they are not willing to tell you on the contract easy to get into but will cost you to get out so make sure they explain and read the contract the only give you three days to get out of it which is not long enough to see if it's worth it the Mistake I made and it cost me and didn't get everything I was supposed to get there good just to get you to sign the contract anything over a thousand clip on your video you want to watch you have to pay for which other unlimited and they don't tell you that you get a thousand clip a month wouldn't recommend to no one now I am stuck with equipment I can use

0

Score

William Girt

Jan 23, 2019

Worst mistake we made. Had to call company to get a copy of my contract. Called them first and wanted to cancel. $1250 to cancel and told me my contract was a 5 year contract. When it was installed we were told it was a 2 year contract. Nothing was said about automatic renewal. Found that out when I received copy of contract. U must write them 30 days before the end of the contract. Not easy to work with and when I called them they were rude. Do Not go with this company.

4

Score

Adam

Dec 30, 2018

Be careful with this company, they have a very expensive cancellation fee and do not inform you about it before you sign the contract. Also they do offer only a 5 years contract while other companies do two or three years for a lesser monthly payment.

0

Score

Danielle Cleveland, OH

Dec 4, 2018

I highly regret going with AMP smart for our security system. Very expensive for what you get. And what you get is crap. Half the time our doorbell camera and house mounted cameral don't pick up movement outside our house, no matter how many times we play with the camera settings or call customer service. It also only records for a certain amount of time per clip. So if someone is breaking into your backyard and taking things out of your shed, for example, it *may* capture them but only for about 10 seconds. But then it will capture 200 clips of the wind blowing in the middle of the night and use up your clip limit. Oh yea, there's that too that they DO NOT TELL YOU. You're only allotted a certain number of clips per month. You can PAY ADDITIONAL for more clips, which is asinine considering what they charge for this garbage service to begin with. This company is scam. We have had them close to a year now and I'm seriously considering just paying the hefty cancellation fee, which will sadly, end up being a fraction of the total cost of our 5 YEAR CONTRACT they dupe you into. Just horrible....STAY AWAY FROM THIS COMPANY!

0

Score

Jesus Carreon Walnut, CA

Nov 12, 2018

This is one of the worst companies I have ever dealt with. 2 months after my initial install the women stopped working. I contacted them many times and they advised me they had no 1 to service said within 4 weeks. I waited the 4 weeks nobody ever showed up i call them again and they advised me that they have no 1 scheduled to come service the equipment. I rescheduled and still no one could come out. After several months, I advised t by email that I am not going to pay for something that is not working. The worst customer service and alarm equipment ever! DO NOT DO BUSINESS WITH THIS COMPANY.

0

Score

cody johnson

Oct 12, 2018

worst home security system on the market do not buy their products they are rude and do not bill correctly and their systems break down on the weekly DO NOT GET THEIR PRODUCTS!!!!!!

0

Score

Chandra West

Oct 2, 2018

BUYER BEWARE. Do yourself a favor and RUN if AMP Smart Security tries to sell you their services. In July, 2016, a rep of theirs came to our home and informed us that our alarm security provider at the time (ADT) was "no longer monitoring this area," and that AMP Security had been sent to replace our service with Guardian. We naively signed with them (although the rep conveniently didn't leave a copy of the agreement, and, when I later called about it, they said it had been emailed to me). I wish I had called ADT to verify their claim. It turns out that it was a complete fabrication on the part of the sales rep. ADT never stopped monitoring our area. AMP Smart lied to us. Please understand that AMP Smart is a third party managing your service. You are not dealing directly with your monitoring company. They sold us on Guardian, and then, two years later, switched monitoring services on us with no notification and no new yard signs or window stickers. I didn't even know they'd bait-and-switched us until I called Guardian to get the numbers I needed for our city's permit updates. Guardian informed me that they hadn't been monitoring our house for months and that they were no longer doing business with AMP Smart. (Can't say I blame them.) When I called to cancel due to all of the misleading practices, they said I would have to pay over $1,000.00 in early cancellation fees. So, we are stuck in contract with AMP Smart for 33 more months. After that, we'll switch back to an ethical and professional security company. I hope this review prevents someone from making the same mistake that we did.

10

Score

Mike

Sep 26, 2018

Amazing equipment. My home is smart homed out! Thier cameras blew a away the ones I that I installed myself last year. I also added some things off Amazon and added them to thier system myself! A Google home now controls my zwave lights and the whole amp smart system including the thermostat and deadbolt I got from them. Never thought changing my home into a smart home could be this easy.

9

Score

Lee Otto

Sep 24, 2018

Very responsive customer service. Far better than any company I’ve had before.

10

Score

Juston Dospital

Sep 10, 2018

At the end of the day I was looking for a company that would protect my home the right way. They made it so affordable with no out of pocket cost for the Equipment and they installed it for free. I would highly recommend this company. Great service!

0

Score

Ginger Hawks

Sep 8, 2018

WORST SERVICE EVER! In less than a month after installation we've had 4 false alarms due to faulty equipment, twice police were dispatched. We had two windows that would not arm, the door bell feature works randomly. We have called to complain 8 times and still the service isn't working 100%. 4 hours after calling, another false alarm! The police say if we get one more a charge of $200 will be given to us. Throughout this whole nightmarish ordeal their customer service has been complacent. No urgency to get it fixed. Today is Saturday and they won't send anyone out until Thursday! WARNING: do NOT open your door to these people! They promise 24 contact. Not true: weekends and holidays you get no answer. Hopefully the thieves keep this schedule too. I personally feel AMP services are a "SCAM". Steer clear, do not purchase this service!

0

Score

Nefetia Burris

Aug 28, 2018

Made the worst decision ever by converting over to Amp Smart. I've had the system for maybe a month and has yet to work properly. Everytime I've left my home or went out of town my system continues to go off. They've came out several times and have yet to fix the problem. At this point I do not have a peace of mind. I had my suspension about this company and should have went with my instinct. I have been a nervous wreck since. DO-NOT GO WITH THIS COMPANY.

1

Score

Nellie Graham

Aug 10, 2018

Not only do I constantly need to "troubleshoot" my front door security, but when I wanted to cancel my service.. after more than a year of trying to find a resolve...I was told that I signed a 5 year contract and the fee to cancel was outrageous! I most certainly did NOT sign a 5 year contract, so the service rep lied. Shame on AMP for such a smarmy practice.

0

Score

Cheryl Oceanside, CA

Aug 3, 2018

After 5 minutes of talking without letting me say anything, when he said he was going to take his shoes off and come inside, I stopped him and said we weren't interested. After a few times saying this, he turned to leave and said, well I will go where there's more intelligent people. If that's the kind of sales people they use, why would ANYONE want their product?