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#27
AT&T

AT&T Digital Life

Similar to: Frontpoint Security

Our Score
6.2
User Score
1.3

Visit Site

Our Score
6.2
User Score
1.3
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
827

This Review is maintained by Chase Sagum

Review Last Updated: February 12, 2018

Headquartered in Dallas, Texas, AT&T Digital Life provides home security and automation services to residents in 34 states. The company offers several pieces of home security equipment, including video cameras, remote door locks, garage controls, smart lights, and energy management tools. In addition to Digital Life’s 24/7 security monitoring, customers can quickly and easily access their Digital Life wireless home security system from anywhere in the world via its mobile app.

The Good

  • Free in-home consultations
  • 24/7 professional monitoring
  • Free standard installations
  • Home automation services available
  • Remote access via mobile app

Free In-Home Consultations

AT&T Digital Life offers free in-home consultations to interested consumers. This helps to ensure that the customer will purchase the equipment and service plan that is best for them and their particular home.

24/7 Professional Monitoring

Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.

Free Standard Installations

AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.

Home Automation Services Available

If you’re interested in home automation services, AT&T offers smart locks, smart lights, smart thermostats, smart appliances, and garage controls. However, these features come at an additional cost.

Remote Access via Mobile App

Customers can access and control their home security system remotely with AT&T Digital Life’s mobile app, which available for iOS, Android, and Windows devices.

The Bad

  • More expensive than some competitors
  • Minimum 2-year agreement
  • Early cancellation fees may apply
  • Poor customer reviews 

More Expensive than Some Competitors

Upon signing up for Digital Life, customers are required to put $39.99 to $99.99 down, depending on which package they’ve selected. Additionally, AT&T’s monthly monitoring fees range from $39.99 to $64.99 per month, which is higher than the industry average. Check out the Equipment Review section below for specific package pricing information.

Minimum 2-Year Agreement

AT&T Digital Life’s minimum service agreement is 24 months, which means that customers will either be locked into a contract for at least two years or have to pay steep cancellation fees.

Early Cancellation Fees Apply

Customers do have the option to get out of their Digital Life contract—at a price. Early cancellation fees start at $640 and go up from there, depending on how much time you have left in your agreement.

Poor Customer Reviews

Based on user reviews we’ve received, common customer complaints include installation problems and delays, billing issues resulting in fees, and poor customer service. AT&T Digital Life currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 500+ people have shared their experience here with AT&T Digital Life, and on average, those people have said their experience was roughly a 2/10.

The Bottom Line

AT&T Digital Life offers high-quality equipment and provides its customers with free standard installations, 24/7 monitoring, and an easy-to-use mobile app. They also require their customers to sign into a two-year contract that can only be canceled by paying a steep fee. These are all pretty common features with other home security providers. The big thing to watch out for with AT&T Digital Life is the customer reviews. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$19.99-$42.99
$0

#2

7.3
$34.99
$99

#3

3.1
29.99-59.95
$99

#27
AT&T

1.3
$39.99
$0

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827 AT&T Digital Life Reviews

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  1. User Score
    1
    April 11th, 2018 Seattle, WA
    0 people found this review helpful!
    Very poor system. App seldom works correctly and recorded videos are difficult to view. They will not download even to a connected computer. 5 months to go and I can’t wait to dump them. Customer service insists you be home to fix issues. If I was home all the time I wouldn’t need security systems.
    Read More
  2. User Score
    0
    April 6th, 2018
    0 people found this review helpful!
    Terrible overpriced product. System shows we need to replace battery (2-3 time). After finally reaching someone in customer service told to reset the system meaning I will have to get extra tall ladder to reach the system.. I am too old for this . Also shows several doors & windows off line; beepers stopped working on two doors. Camera shows a delayed image not live. Not always able to get online to pay bill or reach website.
    Read More
  3. User Score
    0
    April 4th, 2018
    0 people found this review helpful!
    Have a inside camera that stopped working last year and they fixed it. Several months later it stopped working AGAIN. Came out to check it out and told us they can NOT fix it.
    So I’m paying for service that does not work.
    Customer service is really poor. You spend hours on the phone with no call back and nothing fixed or??? Very poor service. I guess I’m going to have to go to another service.
    Read More
  4. User Score
    0
    April 4th, 2018
    0 people found this review helpful!
    Camera’s do not stream in real time. 1 camera will stream as if it is day time while 1 camera will stream as if it were night time at the same time.
    Read More
  5. User Score
    0
    March 28th, 2018
    0 people found this review helpful!
    Ok so when it was installed I was pleased with the system. After 2 weeks parts started falling off all over my house. These DIY pieces they install are cheaply made and do not stick properly, so all my sensors on windows are constantly falling off. This actually set my alarm off 3 separate occasions. Not one time did the digital life team call my phone to verify there was not an emergency. The tablet that comes with it does not function. It freezes constantly and glitches often. This is by far the biggest mistake my household has made letting these yahoos set this garbage system up in my home. I don’t even want the equipment any longer but was told its “mine”. Customer service is atrocious, quality of system is atrocious, billing department has their head up their back side. This system is not worth the money, find a different carrier.
    Read More
  6. User Score
    0
    March 27th, 2018 Rialto, CA
    1 people found this review helpful!
    I’m moving and called to cancelled sevice but wait to long in line and transfer me to 3 time another line and ask me same question . That day i dont have time to waiting and call back later but samething transfer a lot and hold very long then finally i can cancel and received an email.but I still have charge I tried to access my account online on a desktop and also but can not
    It mean I gonna contract them again so bad

    Extremely dissatisfied and would never recommend the digital life service to anyone

    Read More
  7. User Score
    0
    March 26th, 2018
    0 people found this review helpful!
    Consumer beware!!! Before opting for this security system read all the reviews. While it is a clean and user friendly system it does not work to its contract agreement. Within the first year I had service out 3 times. The cameras did not record any data and I was told it was the sensor and it would correct the issue. The cameras spent 6 months without recording any data from that service on. I only discovered this because of neighborhood burglaries that prompted me to look at my clips. To my surprise nothing has recorded. Out of fear I decided to look at the live stream during my graveyard shift and realized that some of the streaming was in day time while others were filming at night. As you can imagine I immediately discontinued service and have been fighting for credit of a disconnection fee for product that does not function properly.
    Read More
  8. User Score
    0
    March 22nd, 2018
    1 people found this review helpful!
    Despite employees promising to fix account, despite recording employees numbers, they continue with harassment. This company lies while pretending to want to assist. You willl literally spend hours on phone calls in which they will transfer you to hold for .. right now 54 min and call still not picked up by so called supervisors.DISHONEST,ANTAGONISTIC,POOR SERVICE!
    NEVER EVER CHOOSE THIS COMPANY ESP ATT DIGLIIFE
    Read More
  9. User Score
    0
    March 21st, 2018 Petaluma, CA
    0 people found this review helpful!
    Is a piece of crap. Doesn’t work half the time. Doesn’t even record half the time when it is working. Completely unreliable. Customer Service is terrible. Can’t delete videos half the time. Overall, a complete waste of money.
    Read More
  10. User Score
    0
    March 21st, 2018 Waterbury, CT
    0 people found this review helpful!
    For 10 months in a row the automatic bill pay does not work even though they swear on their life that it is going to work the next month. Every month collections call me saying I didn’t pay my bill. Dealing with these incompetent idiots is a part time job. I’m done and I will never go back!!!!! AT&T is a communication company that is horrible in communicating.
    Read More
  11. User Score
    1
    March 16th, 2018 Allentown, PA
    1 people found this review helpful!
    Camera are lousy. The just sit there. They don’t scan. Half the time they don’t take pictures. The app on phone is terrible. Shuts itself off while watching the camera or viewing pictures. If watching ithe camera with direct tv it shuts off if no activity after 3 minutes so you can’t watch it live. Not happy
    Patti
    Read More
  12. User Score
    0
    March 8th, 2018
    2 people found this review helpful!
    HORRIBLE!!!! only decided to use the alarm system because I was told repeatedly that they would transfer all of the equipment when I moved at no charge. I knew I would be moving prior to the 2 year contract period ending and this was a deciding factor. Called today to transfer my service and was told it would be $499 “new startup package fee”. I explained that I was told numerous times they would transfer at no charge. Their response was… “that was a promotion that we are no longer offering” and to cancel I would be charged an early termination fee. I certainly understand promotions and how they work. This was definitely not presented to me as a promotion and would not make any sense to tell me about a “move out” promotion while installing a system. I am so furious with this company. I will be cancelling my cable and internet with them as well. THEY SHOULD BE FINED AND NOT ALLOWED TO BLATANTLY LIE AND RIP PEOPLE OFF. I WILL NEVER DO BUSINESS WITH ANY PART OF THIS COMPANY. DIGITAL LIFE CUSTOMER SERVICE IS ALSO TERRIBLE! BUYER BEWARE!!!! RUN THE OTHER DIRECTION
    Read More
  13. User Score
    0
    March 8th, 2018
    2 people found this review helpful!
    BEWARE!!!! Poor customer service, system has been acting poorly, keypad loosing power, keypad going into sleep mode (keypad going dark, need to touch buttons so it initialize ) system going offline and earliest technicians can come in 2 weeks,
    Worst customer service.
    Read More
  14. User Score
    0
    March 7th, 2018
    2 people found this review helpful!
    WORST COMPANY I HAVE EVER DEALT WITH. I have called 43 times to attempt to cancel my service. The alarm randomly goes off. Now I am moving. 2 months I have been getting the run around from these pathetic people. I am STILL TRYING TO CANCEL. They have hung up on me 23 times. They have transferred me to nothing. They have given me dead phone numbers to call.
    Read More
  15. User Score
    0
    March 6th, 2018 Memphis, TN
    2 people found this review helpful!
    After having this service for over 4 yrs, I decided to move. I have been told that I have to continue to pay for the alarm system at my old address even though its an apartment & I do not live there anymore. This is crazy. I was told by one rep that all I had to do was transfer my services to the new address, however after staying on hold trying to get ahold of someone from the “move dept’ over a week span of staying on hold hours at a time, just to be told that I have to pay $400 to transfer my current service. SMH CLEARLY these depts so not talk with each other and no one knows ANYTHING. WORST service I have ever had in my life. I will not continue to put my safety in jeopardy waiting for a callback so I have decided to go with another provider although I am STUCK paying for services where I do not live anymore. Craziest thing EVER!! I would NOT recommend AT&T Digital Life to my worst enemy! They SUCK!!!!! Customer Service is the WORST. Save your money & time & go with a different security service provider other than AT&T. Save yourself the headache.
    Read More
  16. User Score
    1
    March 2nd, 2018 Las Vegas, NV
    1 people found this review helpful!
    I am rating Digital Life a 1 instead of 0 because their mobile app has improved greatly over the past 6 months.
    We have been with Digital Life for 14 months already. In that time frame, we have had to have technicians out to our house on 7 occasions. Our front door lock goes off-line randomly and will stay off-line until a technician comes out. The last time a technician was out, a manager came with him, they ran a lot of tests and finally told me that there is nothing they can do to keep my door lock on-line. I called customer service and spoke with many managers and all of them told me the same thing, that even though their equipment could not provide the service that we signed up for, we still had a contract.
    Today, we had an alarm go off in our house and the alarm continued for over 3 minutes. We never received a call from their monitoring service. I called customer service and they informed me that the alarm was only present for 14 seconds. I know for a fact that it was sounding for over 3 minutes.
    We are loyal AT&T cell phone users and Direct TV, however, we will look elsewhere when our contract is over for Digital Life.
    Terrible customer service, faulty equipment, and not providing the service that they promised when we signed up for them is enough for me to run from these guys.
    Read More
  17. User Score
    0
    March 1st, 2018
    1 people found this review helpful!
    Very expensive system to have compared to competitors. They will charge you a lot for add-ons.
    Read More
  18. User Score
    0
    February 28th, 2018 Stamford, CT
    1 people found this review helpful!
    What a nightmare trying to cancel this service!!!! Trying since Jan (paid up til March which is the end of my contract), representative refused to cancel service in Jan, stated I had to call back at the end of Feb (it is the end of Feb so I called) now trying to say I have a balance when I paid thru the contract last month. They said they are charging another month because it’s after the 20th! Which they never told me or I would have made sure I called. No matter what I said this rep tried to get me to keep the service even cutting the bill in half. These people are trained not except CANCEL MY SERVICE no matter how many times you say it (my husband counted 6 times I said it). So I asked to pro rate from the 20th to March 1st (which I shouldn’t have to pay a penny more) at first they refused but after asking for a supervisor all of a sudden it can be pro rated and I’ll be charged from Feb 20-Mar 1. Rep would not tell me that amount but states a bill will be sent out on Mar 1 WHAT A SCAM!!!!
    Read More
  19. User Score
    0
    February 24th, 2018 Pomona, CA
    1 people found this review helpful!
    The app is very inconsistent. The solution center (fixing problems) is never available. The chat line is AI and never able to address the problem. When you ask for a live person, the waits are insufferable. The phone reps are actually very responsive, but if you have an issue you’re going to spend at least an hour on the phone. Every time I’ve had a problem, it required sending out replacement equipment.

    I had ADT for many years with no problems. Stay away from these AT&T.

    Read More
  20. User Score
    0
    February 24th, 2018
    1 people found this review helpful!
    Have had system for 1-1/2 years. Alarm has gone off 4 times in the middle of the night for no reason. Never received call from service. Have called customer service 4 times, each telling me that they did a system check and everything was fine. One time sent new battery and said that would solve the problem. It did not. Filed claim with BBB.
    Read More

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Our Score
6.2
User Score
1.3
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
827
Our Score
9.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,118