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#27
digital life

AT&T Digital Life

Similar to: Frontpoint Security

Our Score
6.2
User Score
1.4

Visit Site

Our Score
6.2
User Score
1.4
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
755

This Review is maintained by Chase Sagum

Review Last Updated: January 10, 2017

Headquartered in Dallas, Texas, AT&T Digital Life provides home security and automation services to residents in 34 states. The company offers several pieces of home security equipment, including video cameras, remote door locks, garage controls, smart lights, and energy management tools. In addition to Digital Life’s 24/7 security monitoring, customers can quickly and easily access their Digital Life wireless home security system from anywhere in the world via mobile app.

The Good

  • Free in-home consultations
  • 24/7 professional monitoring
  • Free standard installations
  • Home automation services available
  • Remote access via mobile app

Free In-Home Consultations

AT&T Digital Life offers free in-home consultations to interested consumers. This helps to ensure that the customer will purchase the equipment and service plan that is best for them and their particular home.

24/7 Professional Monitoring

Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.

Free Standard Installations

AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.

Home Automation Services Available

If you’re interested in home automation services, AT&T offers smart locks, smart lights, smart thermostats, smart appliances, and garage controls. However, these features come at an additional cost.

Remote Access via Mobile App

Customers can access and control their home security system remotely with AT&T Digital Life’s mobile app, which available for iOS, Android, and Windows devices.

The Bad

  • More expensive than some competitors
  • Minimum 2-year agreement
  • Early cancellation fees may apply
  • Poor customer reviews 

More Expensive than Some Competitors

Upon signing up with Digital Life, customers are required to put $39.99 to $99.99 down, depending on which package they’ve selected. Additionally, AT&T’s monthly monitoring fees range from $39.99 to $64.99 per month, which is higher than industry average. Check out the Equipment Review section below for specific package pricing information.

Minimum 2-Year Agreement

AT&T Digital Life’s minimum service agreement is 24 months, which means that customers will either be locked into a contract for at least two years or have to pay steep cancellation fees.

Early Cancellation Fees Apply

Customers do have the option to get out of their Digital Life contract—at a price. Early cancellation fees start at $640 and go up from there, depending on how much time you have left in your agreement.

Poor Customer Reviews

Based on user reviews we’ve received, common customer complaints include installation problems and delays, billing issues resulting in fees, and poor customer service. AT&T Digital Life currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 500+ people have shared their experience here with AT&T Digital Life and on average, those people have said their experience was roughly a 2/10.

The Bottom Line

AT&T Digital Life offers high-quality equipment and provides its customers with free standard installations, 24/7 monitoring, and an easy-to-use mobile app. They also require their customers to sign into a two-year contract that can only be cancelled by paying a steep fee. These are all pretty common features with other home security providers. The big thing to watch out for with AT&T Digital Life are the customer reviews. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.6
$34.99
$99

#3

5.9
$34.95-49.95
$99

#27
digital life

1.4
$39.99
$0

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755 AT&T Digital Life Reviews

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  1. User Score
    0
    October 19th, 2017
    0 people found this review helpful!
    Horrible product. I had life shield before which was a great product, then AT&T bought DirecTV and switched me to their Life Shield platform. Half the time I don’t get a cell connection, so I cant arm or disarm the system, the app never works. I haven’t been able to pay my bill on line for 6 months now because the app wont let me add a card or change the expiration date of the one that is on record. Called multiple times to get it corrected, no luck.
    Read More
  2. User Score
    0
    October 18th, 2017
    0 people found this review helpful!
    You are nothing but scammer, I paid for over a year your services and I left home last week Oct. 16 2018 with a door opened with the alarm ON and I came back and nothing happened. no alarm , no police NO SERVICE on your part.. I unplug the monitor and the surveillance camera and NOTHING happened……. NOW, are you monitoring my house? or I am just paying you to enjoy the money. I will report this to BBB and I will publish this on the Internet so you can NOT do this again to millions of your customers.
    Read More
  3. User Score
    0
    October 14th, 2017
    0 people found this review helpful!
    10/14/17 I have att digital life applications on both my tablet and cell phone. 10/13/17 I lost the function use of the application on my cell phone and when customer service hanged up on me twice by charles and jeffry they confirmed that they don’t know what they’re doing. I opened up my tablet to see if their logo application works. I was able to sign-in but before I could use it I filled up a very long questionnaire survey and gave it the lowest rating 98% filled 1 for service and when I submitted it the application went 100% blank.
    Read More
  4. User Score
    0
    October 14th, 2017
    0 people found this review helpful!
    The worst company ever! Please save yourself from all the harassment and frustration caused by ATT Digital Life. Worst customer service- they have no idea what they are doing. We had many bad experiences -the latest being the one where we called because the security system was not working at all. When the technical support could not fix it, they gave an appointment for a technician to come out which is 2 weeks later. So they expect us to stay without security for that long. When we want to cancel the service because of this, they would not even waive off the cancellation fee. So we are paying to a security company who is really not securing our home, not sending emergency technicians to solve our problem and wasting 3-4 hours of our time on the phone and to add to that charging us extra cancellation fee to get rid of this harassment. When you call them, they will keep giving you different numbers to call and make you go round in circles without any end result. This is the WORST company ever.
    Read More
  5. User Score
    4
    October 13th, 2017
    0 people found this review helpful!
    Terrible. I am truly kicking myself for getting signed into this terrible 2 YEAR contract I cannot get out of! The camera rarely works like it is supposed to. I go out of town and items are left on my porch, the camera does not record when or who placed things on it. I call to find out why, wait on hold, get transferred twice. Then I am told to send a technician out I will have to pay a $99 fee—what? I am already paying $55. a month.
    Read More
  6. User Score
    0
    October 11th, 2017
    1 people found this review helpful!
    The AT&T store in Bastrop, Texas talked me into getting this service because it wouldn’t cost me anything and actually would lower my current AT&T bill by $35. She even wrote it down. Well, they came and installed it, the window security tabs from day one never stayed in the windows, the back door sensor never worked, and the best part of all, after the installation workers left, I discovered that they hung a huge box in the middle of the wall in my daughter’s bedroom . Behind the box is a huge hole that they drilled into my Sheetrock to install it, then about 30 days later I get a bill for $95. I immediately called and told her that I wasn’t supposed to pay anything fir the service that it was to be bundled into my other AT&T services and actually lower my bill by $30. When I told her that, she said they gave you the wrong information because that service can’t be bundled in with the other services and that I would be getting a bill for the service. AT&T is a rip off. Now they want me to pay $795 to cancel the service when they misrepresented the service and they damaged my wall!!!!
    Read More
  7. User Score
    1
    October 10th, 2017 Johnston, RI
    0 people found this review helpful!
    The worst company ever. Can never get through to speak to a supervisor was placed on hold to over a hour. Cancellation fees are very high. There are better companies out there.
    Read More
  8. User Score
    0
    October 5th, 2017 Brookshire, TX
    1 people found this review helpful!
    Worst costomer service . Cheap equipment brakes and good luck getting it fixed. Spent hours on the phone finally tired to cancel and they would just transfer or hang up. The last time they actually said they had no recorded of any of my five accounts
    Read More
  9. User Score
    0
    October 4th, 2017
    0 people found this review helpful!
    I just called, had an online chat, and called a retail location to find out information about AT&T Digital Life services.

    Online Chat: Gave me basic information but answers varied from the agent I spoke with
    Retail Location: Representative told me that AT&T no longer supports Digital Life services
    Call Agent: Couldn’t answer half my questions properly. I had to repeat my questions with further explanation.

    Every person I contacted couldn’t give me a straight answer, so I will be going with some other company that is well known for home security services.

    Read More
  10. User Score
    0
    September 29th, 2017 Chesterfield, MO
    0 people found this review helpful!
    The app never works. The website never works. Paying your bill is a nighmare. When it does work it is fine – a little expensive, but it seems ok.
    Read More
  11. User Score
    0
    September 26th, 2017
    0 people found this review helpful!
    his time I was connected to and overseas customer service who place me on hold. Then after 35 minutes this suddenly a dial tone. Thanks ATT Digital LIFE you SOB”S for some your terrible service! have spent $85. for a sign and flyers I plan on driving and parking in front of the ATT stores for a couple of months and calling the local television station and show the world how ATT takes care of the Disable Vets since we represent a large portion other customer base here in Texas and throughout the United States. Sickening! I bet they are owned by the Russians I know they helpmeet the current president elected too😡😡.
    Read More
  12. User Score
    0
    September 26th, 2017
    0 people found this review helpful!
    I signed on for a 2-year contract….we moved and I was told that I “had” to keep the service for the rest of the contract period, That time would be up Nov. 4, 2017. ATT is now saying that because we moved the contract period was automatically extended and I cannot disconnect the service without a cancellation charge. I was NOT told about this….they said that I signed something but they cannot produce the signed papers? Terrible customer service and I’ve been a loyal customer to ATT. Shows you that the loyalty is always one-sided!!
    Read More
  13. User Score
    0
    September 22nd, 2017 Tampa, FL
    1 people found this review helpful!
    I’ve had the AT&T system for approximately 2 years. In brief, the installation was a combo
    horror/comedy show that lasted 9 dos.
    My latest experience is that i returned home amid trying to surface from hurricane Irma’s
    damage to find my alarm screaming that the battery needed to be replaced. The screaming
    continued, despite punching the # sign that promises since…..for five full days.
    Yesterday I replaced the battery and the screaming continues.
    I’ve run the suggested auto assessment to determine that my system is in good order but the screaming continues.
    There are many other experiences I could relate here but please read these reviews carefully and escort any AT&T rep to the door. You can not reach a live person. This is worthless!
    Read More
  14. User Score
    0
    September 21st, 2017
    1 people found this review helpful!
    The worst alarm company EVER! Best to never use them and select another company who can keep an appointment. I can’t even get past the initial set up. They think it’s okay to have you wait for two weeks for an appt, then not show up. When you call they do not have a reason for not showing up, they just say we can reschedule you for the soonest appt which is a month later.
    Read More
  15. User Score
    0
    September 20th, 2017 Gulf Breeze, FL
    2 people found this review helpful!
    DO NOT get digital life! It sucks and the customer service sucks as well. They have people in foreign countries handling your account issues and they cannot understand a thing you are saying. VERY DISAPPOINTED!
    Read More
  16. User Score
    0
    September 19th, 2017
    3 people found this review helpful!
    Have the whole system. This is the biggest turd ever. Lost camera signal in May and it took 7 weeks for an appointment. On this appointment the technician showed up 2 hours early and entered my home with my minor daughter home alone. They were unable to repair at that time because they said it was my internet (which I had no issues). I was told to call a number that was given to me by the technician after the internet company came out and he’d log into the DLC. Well after multiple calls and voicemails to that number we were never able to speak with anyone. So here we go again. Had to schedule another service call which was 8 weeks later for September 18th between the hours of 4-7. At 8 pm I called to find out the status and was told that the technician would be there at 9 pm. I spent 2 1/2 hours on the phone being transferred 15 times and being treated like a piece of crap. I would really like this equipment out of my home. I was told I’d have to pay a fee of about 500 for breaking the contract. As far as I’m concerned AT&T broke the contract 4 months ago. I have contacted the local news about this situation and I’m not taking this lightly.
    Read More
  17. User Score
    0
    September 16th, 2017 Issaquah, WA
    1 people found this review helpful!
    1. Irresponsible customer service.
    2. Internally Customer Service, Billing, Field Support and Technical support has no internal communication, everyone works in silos.
    3. No accountability, we have serious issue, alarm is not working, their current wait timelines 30 days to setup an appointment, how can you trust this type of company that manage or protect your house.

    I highly recommend even if their service is free, to use it.

    Read More
  18. User Score
    0
    September 11th, 2017 Laveen, AZ
    3 people found this review helpful!
    We loved the service when we had it because of the ease of controlling everything on our cell phones. With that being said, theres plenty of other companies that this is accessible through as well. However the customer service at Digital Life is absolutely awful. You will be on hold for a while before you finally get through to an agent (so be prepared for that.) When we called to cancel (because we moved out of state), they were impossible to deal with. None of the people know what the heck they were doing. One person would say one thing and then we’d get a letter or email stating another. It went two months before we finally got so frustrated with the whole process and gave in. We will NOT be returning as a customer with them in the future and would not recommend anyone else to do so. Choose wisely, especially if you want an actual company who cares about their customers and the issues.
    Read More
  19. User Score
    0
    September 10th, 2017 Leander, TX
    3 people found this review helpful!
    The system never worked correctly since it was installed. They keep sending out repairman only for another component to fail the following mouth. The key pad just beeps constantly till I unplugged it. Can’t cancel the service because of the contract. I have AT&T for everything, phone, tv and internet. Once the contracts are up I am leaving and never coming back. The customer service sucks even if your a “valued customer”. Stay away!
    Read More
  20. User Score
    0
    September 9th, 2017
    1 people found this review helpful!
    I have had nothing but problems with the equipment since installed. I have had to call them back four times and the equipment still do not work. My husband has had to fix the equipment that was installed improperly and add batteries. Very poor work. The alarm has gone off and we have not had a response from the monitoring service and this had all been in the first two weeks of becoming a new Digital Life customer. I very much regret this choice
    Read More

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Our Score
6.2
User Score
1.4
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
755
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,046