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Headquartered in Dallas, Texas, AT&T Digital Life provides home security and automation services to residents in 34 states. The company offers several pieces of home security equipment, including video cameras, remote door locks, garage controls, smart lights, and energy management tools (you can review more detailed equipment and package information in the Equipment Review section below). In addition to Digital Life’s 24/7 security monitoring, customers can quickly and easily access their Digital Life wireless home security system from anywhere in the world via mobile app.
- Free in-home consultations
- 24/7 professional monitoring
- Free standard installations
- Home automation services available
- Remote access via mobile app
Free In-Home Consultations
AT&T Digital Life offers free in-home consultations to interested consumers. This helps to ensure that the customer will purchase the equipment and service plan that is best for them and their particular home.
24/7 Professional Monitoring
Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.
Free Standard Installations
AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.
Home Automation Services Available
If you’re interested in home automation services, AT&T offers smart locks, smart lights, smart thermostats, smart appliances, and garage controls. However, these features come at an additional cost.
Remote Access via Mobile App
Customers can access and control their home security system remotely with AT&T Digital Life’s mobile app, which available for iOS, Android, and Windows devices.
- More expensive than some competitors
- Minimum 2-year agreement
- Early cancellation fees starting at $640
- Poor customer reviews
More Expensive than Some Competitors
Upon signing up with Digital Life, customers are required to put $29.99 to $99.99 down, depending on which package they’ve selected. Additionally, AT&T’s monthly monitoring fees range from $39.99 to $64.99 per month, which is higher than industry average. Check out the Equipment Review section below for specific package pricing information.
Minimum 2-Year Agreement
AT&T Digital Life’s minimum service agreement is 24 months, which means that customers will either be locked into a contract for at least two years or have to pay steep cancellation fees.
Early Cancellation Fees Starting at $640
Customers do have the option to get out of their Digital Life contract—at a price. Early cancellation fees start at $640 and go up from there, depending on how much time you have left in your agreement.
Poor Customer Reviews
Based on user reviews we’ve received, common customer complaints include installation problems and delays, billing issues resulting in fees, and poor customer service. Read real customer reviews below.
AT&T Digital Life requires a minimum two-year service agreement for new customers. Each contract will come with its own separate equipment fees and monthly charges.Customers should look over the contract carefully before signing to ensure they understand all terms and fees associated with the agreement.
Terminating the contract has its own process, which an AT&T Digital Life representative can assist with. If for any reason the customer decides to cancel prior to the end of the contract, an early termination fee, which typically ranges from $740 to $840, will be charged.
AT&T Digital Life offers three packages:
- $29.99 due at signing
- $39.99/month with 2-year security agreement
Smart Security & Automation
- $49.99 due at signing
- $54.99/month with 2-year security agreement
Premium Security & Automation
- $99.99 due at signing
- $64.99/month with 2-year security agreement
Smart Security and Automation
Premium Security and Automation
All three of AT&T Digital Life’s packages come with 24/7 professional monitoring, as well as a mobile app, which allows customers to monitor and control their own system via their smartphone.
Monitoring for the automation packages includes:
- Video monitoring – view live or recorded video footage
- Door lock status – remotely lock or unlock doors
- Energy monitoring – conserve energy by adjusting temperature and control of appliances
- Water detection monitoring – monitors leaks and ambient temperature
AT&T Digital Life home security and automation packages require professional installation, which means there is no do-it-yourself option. However, there is no additional charge for an AT&T Digital Life professional installation; it is considered part of the standard service once the first fee has been paid.
Customers are responsible to schedule a time for the Digital Life technician to come out and install the system. Additionally, the customer will need to be present during the installation.
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