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#27
AT&T

AT&T Digital Life Reviews

Reviews of AT&T Digital Life from real customers
(898 verified)

Our Score
6.2
User Score
1.3

See Top Rated

Our Score
6.2
User Score
1.3
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
898

Overall Score

Based on ranking criteria
6.2 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Offers Multiple Security Packages: Customers can choose from three main packages.
    • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. Specific features are not specified on the Digital Life website.
    • Smart Security and Automation:  $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
    • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.
  • Free In-Home Consultations: AT&T Digital Life offers free in-home consultations to interested consumers. This helps to ensure that the customer will purchase the equipment and service plan that is best for them and their particular home.
  • 24/7 Professional Monitoring: Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.
  • Free Standard Installations: AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.
  • Minimum 2-Year Agreement: AT&T Digital Life’s minimum service agreement is 24 months, which means that customers will either be locked into a contract for at least two years or have to pay steep cancellation fees.
  • Early Cancellation Fees Apply: Customers do have the option to get out of their Digital Life contract—at a price. Early cancellation fees start at $640 and go up from there, depending on how much time you have left in your agreement.
  • Our Recommendation: With rather expensive packages and early cancellation fees, we recommend you research companies like Frontpoint Security and Protect America.

Most Helpful Reviews From AT&T Digital Life Customers

  1. User Score
    0
    Sarah Breen
    September 22nd, 2018 
    ATT digital should NOT be in the service of protecting people’s homes and families. My equipment has not worked one too many times for something unfortunate to happen in our home. I cancelled today, which leads to a whole other host of problems. Our thermostat is not working and incannotncontril the air in my home.Read More
  2. User Score
    0
    ROSE WILLS
    May 1st, 2018 Baltimore, MD
    AT& T digital Life was the worst security system I ever purchased. There customer service will lie to you and then when you want to cancel they hit you with the cancellation fee. The service from the moment of installation was a nightmare. First, was the security door lock which locked my entire family out of home due to the lock not working properly,. approximately two days after it was installed. Called customer service there was nothing they could do to get us access to home,so they informed us to contact lock smith and that they would reimburse us. So we did call lock smith and the next day they inform us they would not reimburse us. I wanted to cancel service at this point when they informed me that I would be subject to an early cancellation fee. So, I tried to work with them and they came out a changed the lock on the door, which still never worked properly. Secondly we notice that the system would read not arming. So we called again and they told us nothing was wrong we just had to pull the panel box off the wall and it would reset. The last and final problem was when we walked in the house and we failed to disarm the system. We noticed an hour later that we did not disarm the system and that the system never went off. Again we called and AT&T keeps lying could do nothing and threatens with early cancellation fees. The camera does not record, and a thief can completely burglarize your home and AT&T will still keep charging you for a system that does not work at all. So, they can charge me for the early cancellation fee, I will see them in court because I am the consumer and nobody should have to pay for a security system that absolutely does not work. It let's thieves in a totally locks you out. Worst security system ever made.Read More

898 AT&T Digital Life Reviews

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  1. User Score
    0
    January 17th, 2019
    0 people found this review helpful!
    This is by far the worst security service I have ever had. In the first few months of having the service there was a long list of problems. Sensors not working randomly and a malfunctioning keypad were the the first problems. The app was the most annoying thing to deal with especially when i was away from my home. Technicians came out and fixed the problems and the problems would start again, one by one. I was tired of calling in trouble shooting and being worried if my house was secure enough. I stopped paying a couple months after the security system was completely offline. They gave me a call and waved one month and assured me that they would fix the problems. I paid it and not long after that I was back with a crappy service. But unfortunately being under contract I would have to pay a large termination fee to get out of it. Even though the service rarely worked. I spoke with a supervisor to see if we can come to some agreement of a lower price. No luck… The termination fee is outrageous especially for the worst service out there. The only fault of mine in this is that I put my trust in Digital Life. To secure our home and give us peace of mind. But the contract is all they care about. Not the customer. The contract is to give them peace of mind. To make sure they get paid. Not to make sure the home is always secured. Do not make the same mistake i did. Get a trusted service who make sure your home is always secure.
    Read More
  2. User Score
    0
    January 14th, 2019 Corpus Christi, TX
    0 people found this review helpful!
    Tried to charge me $850 to transfer my services and I owned the equipment!!! No one would pay that amount, very poorly taking care of customers!!
    Read More
  3. User Score
    1
    January 12th, 2019
    0 people found this review helpful!
    I have had Digital Life for over 2 years on a 2 year contract. There customer service is terrible. They don’t understand the problem I’ve explained to them. My inside siren went off line. I tried what they suggested I did and it didn’t work. They set an appointment for a tech to come out and replace it. 5 minutes before they were to arrive they cancelled. I rescheduled and the tech replaced the siren. A day later it went offline again. I rescheduled another service call. The tech never showed when he was supposed to. I called this was the 23rd of December. They said he got tied up. I cancelled the call and said I would reschedule. I called and now they want to charge me a $99.00 service call because now my contract is over. And by the way their service call center is in Jamaica. Going to another home security company and canceling them this week. Stay away from them.
    Read More
  4. User Score
    0
    January 9th, 2019 Rancho Cucamonga, CA
    0 people found this review helpful!
    DO NOT SIGN UP FOR DIGITAL LIFE!! Always had issues, ended up getting the Ring and canceling Digital Life. Thought everything was taken care of, paid $176.00 to cancel. Two months later, I get another bill for $180. I talked to about 5 agents ( kept getting transferred). I agreed to pay $60.00 to resolve everything. Now, 2 months later, I have a bill for $120.00 which they sent to collections. I have spoke to 4 agents today, all very hard to understand, with no resolution. My resolution is to pay the bill. I am so done with At&T- now I am going to cancel our cell phones!!!
    Read More
  5. User Score
    0
    December 30th, 2018
    1 people found this review helpful!
    Half the time the English speaking customer service people speaking is so bad you cannot understand them. All of a suddenly the internet connection is invalid even though the wi-fi works on everything else. In addition you have to pay ATT $12.00 per month for a separate telephone line to connect the system. The DIGITAL PEOPLE SAY IT IS THE UVERSE PEOPLE AND THE UVERSE PEOPLE SAY IT IS THE DIGITAL PEOPLE

    THIS WHOLE SYSTEM IS ONE GIAT MESS

    Read More
  6. User Score
    0
    December 24th, 2018 Manheim, PA
    1 people found this review helpful!
    DO YOURSELF A HUGE FAVOR AND DO NOT SIGN UP OR BUY THIS SERVICE, the equipment doesn’t work properly. When you try to cancel they tell you you can. The customer service rep reviewed when and how much the last payment will bE, I made the so called last payment, two months later I get a cancellation letter and late fee for the last two months. COMPLETELY DISGUSTED WITH AT&T / DIRECTV / DIGITAL LIFE!!! THEY WOULD NOT RECTIFY THE ISSUE AND i AM FORCED TO PAY THE BILL.
    Read More
  7. User Score
    0
    December 22nd, 2018
    0 people found this review helpful!
    ATT digital life is awful. Even a large dog is better protection!

    The customer service is just awful as is their equipment. The equipment constantly goes off line and when you call their customer service, which is almost impossible to understand, they are clueless – they have no idea how to remedy the problem. It’s like they are all new employees who’ve never answered any questions belore. These guys are awful. Awful.

    Read More
  8. User Score
    0
    December 21st, 2018 Cambridge, MA
    1 people found this review helpful!
    I have tried to cancel my service only to get the run around when I speak with someone in customer service. When I spoke with an agent (I spoke to three…yes), I informed them of my intention to cancel service. Each time they asked me to verify my identity, the street address where service is provided and also my secret pass code. After they thank me for confirming the information, I was then informed that they could not help me and would need to transfer me to another department for further assistance. Each time, the sound quality of the call decreased. I now feel confident that I made the right decision in selecting another home security provider. Days earlier, I called to announce that I was intending to cancel the service because I had a new provider, the agent successfully sold me on the fact that I had 3 days after installation to cancel service and to callback afterwards to ensure my satisfaction with the new provider. BIG MISTAKE! I was offered a $15 discount off my monthly bill which escalated to $20 off when I didn’t bite at the initial counteroffer. I’ve learned that AT&T Digital Life has been price gouging me all this time. It is not a good feeling when you been a loyal customer for years. I finally was offered a call back from a person in Technical Support who empathized with my frustration. It should not be this difficult to cancel service.
    Read More
  9. User Score
    0
    December 7th, 2018 Warren, MI
    0 people found this review helpful!
    Was a subscriber for 3 years. Bought all the product ($$) and continually had error messages – including several false alarm Co2’s in which the fire department came out to find a 0% reading, a note that my hall alarm siren didn’t work, continuously having to replace the key pad battery, etc. I was able to still use the system at a 75% function rate so I didn’t bother with these little details until some point this summer. Everything started crashing after they shipped me a replacement tablet and after setting my alarm one evening, it never operated again. I tried to reset online several times (through my app – the tablet was a useless paperweight since it still thought my system was armed) and after none of their service call times work with my schedule (let alone the threat that they’d charge me $$ if it wasn’t their “fault” for coming out), I cancelled this November after paying $65 month for an inoperable system. In my call with them I was told that if I stayed they’d drop my monthly rate to $45 (which told me I’ve been over paying for who knows how long) but I still cancelled. While I wasn’t charged a cancellation fee like others have been, I still had to pay for another full month for a system that doesn’t work. They know it doesn’t work (they’d call about once a month to let me know they can’t get a signal to/from my home!) and even after talking to a manager, I was unable to get a pro-ration on things… there was “nothing” she could do since I “should’ve cancelled the service at he beginning of the month” instead.

    I had ADT for 5 years in my old home and should’ve stuck with a company that stood by their product/services, instead of bundling with AT&T thinking it was the smarter move. Their systems don’t talk (different apps, websites, log-ins, etc) and I there were no savings between my cell/uverse and digital life contracts.

    DON’T GET THEIR SYSTEM. It’s not worth the hassle.

    Read More
  10. User Score
    0
    November 27th, 2018 San Francisco, CA
    0 people found this review helpful!
    This is the worst service I’ve every tried to use. Payed for 2 years, almost never worked. Customer service’s slow, every time you call, you have to state the whole problem again. They don’t allow people to discuss issues in email. After several tries, I gave up, since I already had to waste my money, don’t want to waste so much of my time on this.
    Read More
  11. User Score
    0
    November 20th, 2018 Henderson, NV
    0 people found this review helpful!
    If I could use a negative number I would. Digital Life is pure garbage and it isn’t what you expect.
    Point 1. My alarm went of and sounded for 15 minutes. Nothing happened. No phone call, no text just nothing. I turned off the alarm. The next day I get a text about a low battery on one of the sensors.

    Point 2. I was also sold this system that they would send the police. However in Nevada, police don’t come out unless whatever set off the alarm is witnessed by at least 2 people. So my family is screwed there.

    Finally, what killed it for me is I inadvertently discovered the system simply did not work. My wife reached home from work ahead of me. I came in about 30 minutes later. We enter through the garage most times and thus the keypad is in that door. Normal day. I was expected a delivery and went to the front door to check. Opened the door and the alarm sounded. Weird because my wife came in the house and I followed later. I didn’t bother checking the keypad because she was already inside. I’m shocked and so is she. We both checked the door and the alarm was still set. But did nothing when triggered.
    Three separate calls, 3 tech visits and the system worked a few days then the same thing happened. When the offered to sell me a new system to resolve the issue, I have had enough.

    Read More
  12. User Score
    0
    November 18th, 2018 Fayetteville, AR
    0 people found this review helpful!
    useless system and customer service
    Read More
  13. User Score
    0
    November 15th, 2018 Montgomery, TX
    0 people found this review helpful!
    Key pad issues since October 25 2018 still not resolved. Three appointments no showed to fix the problem. They can only say we’re sorry. Even when I asked What about my protection and my property protection? They just say we’re sorry! Poor poor poor service! I may have to bite the bullet and pay the cancellation fee and contact an attorney.
    Read More
  14. User Score
    9
    November 7th, 2018 Alpharetta, GA
    0 people found this review helpful!
    Got the basic system, never had a problem. I do get tired of replacing the batteries in the window sensors, but I believe most security systems are the same in that regard. Installation went well, and minor issues were handled very well over the phone.
    Read More
  15. User Score
    0
    November 4th, 2018 Minneapolis, MN
    0 people found this review helpful!
    THIS PLACE NEVER EVER CALLS U AFTER YOUR ALARM GOES OFF NEVER. THIS IS A HORRIBLE HOME SECURITY SYSTEM. PLZ SAVE THE TIME AND GO ELSEWHERE. IM LEAVING MYSELF SOON.
    Read More
  16. User Score
    0
    November 1st, 2018
    1 people found this review helpful!
    Possibly the worst customer service ever and the system isn’t any better.. The cameras record when nothing is happening and when we have a delivery and they come to the rontdoor it never records.. I. Set up an appointment for a technician to come to our house he called on the phone and asked what the problem was. I tried my best to convey the problem and all I got out of it was I hear that a lot the cameras are super sensitive and nothing I can do about it..so they record all day and night when the wind blows but don’t record when someone comes to my door. Try your best to talk to someone in the USA that’s a joke. The only thing they are concerned with is getting their monthly payment on time..I would strongly recommend that no one waste their money on Digitallife.
    Read More
  17. User Score
    0
    October 20th, 2018 Clarkston, MI
    2 people found this review helpful!
    1. We were sold this system by an AT&T rep. that flat out lied to us. We were told repeatedly that there was NO contract . NO CONTRACT.
    2. After a year had to move in with my mother in law to help her out.
    We had to cancel the service due to my mother in law not wanting it put in her home and probably wouldn’t know how to use it. ( she’s 78 )
    3. Now come the early termination bills. Apparently the contract that you sign is when it gets installed, that the installer only explains is for the equipment and installation. Nothing about a 2 year contract.
    4. Contacted customer service multiple times to dispute the charges and have had 2 customer service reps. agree that I was lied to by a representative of AT&T. NO resolution.
    5. A year later and I am still dealing with this. Issue was sent to a senior rep., who wanted copies of the “contact ” ( Installation forms that they have ) that are buried in boxes in a 10 x 20 storage unit .

    AT&T HAS THE WORST CUSTOMER SERVICE THAT I HAVE EVER DEALT WITH . ….

    Read More
  18. User Score
    0
    October 17th, 2018 New Haven, CT
    2 people found this review helpful!
    everything about this customer service is POOR. My appointment was cancelled 6 plus time, they miss calculated my payment, messing up my auto pay, so much more. Now the door lock is saying I need to replace batteries and just got the system less than 6 months ago. I do not recommend this system to anyone.
    Read More
  19. User Score
    0
    October 16th, 2018 Roswell, GA
    1 people found this review helpful!
    Unable to fix connection remotely , and cannot get a technican for 10 days. And then the only time available is 4 to 7 PM. Customer service over the phone is very frustrating, reading a script with a foreign accent is very difficult for the consumer, but ATT is saving money by using call centers outside the US. They are not focused on the consumer, just making the most revenue and getting by with weak customer service. They have the worst ratings of any major company with no changes being made. Someone in the C-Suite of ATT needs to take notice. I will be changing companies.
    Read More
  20. User Score
    1
    October 3rd, 2018 Bryan, TX
    3 people found this review helpful!
    While the service was okay after my 2 year period was up I called to cancel service on 9-22-18. They tried to talk me into staying at reduced rate but said no. Realized on 10-3-18 service still active. Called again to cancel and asked why not as of 9-22. Said they could not do that. Only as of 10-3-18, You know calls are recorded, Terrible way to do business.
    Read More
  21. User Score
    0
    September 26th, 2018 Charleston, SC
    2 people found this review helpful!
    Their customer service is horrible! Every. single. time you call its an argument to get the simplest thing accomplished. It’s extremely frustrating and not even worth the $40.00 a month
    Read More
  22. User Score
    0
    September 25th, 2018
    2 people found this review helpful!
    Their customer service over the phone is terrible. The people answering are poorly trained and seldom know how to answer very basic questions.It’s a lot like they’ve never been asked these questions before. They always have “system problems” as an excuse for taking so much time to answer these questions. The only saving grace is that their home technicians happen to be great. Stay away from this service and go to Vivint who is just so much better
    Read More
  23. User Score
    0
    September 25th, 2018 Cincinnati, OH
    2 people found this review helpful!
    the cameras were never working and I was always calling them. I canceled my service and was told it would be 293 and I could make payments. I call to make a payment and was told it was now 325 and that it would go up every month. They have horrible service and just want their money.
    Read More
  24. User Score
    0
    September 22nd, 2018
    1 people found this review helpful!
    ATT digital should NOT be in the service of protecting people’s homes and families. My equipment has not worked one too many times for something unfortunate to happen in our home. I cancelled today, which leads to a whole other host of problems. Our thermostat is not working and incannotncontril the air in my home.
    Read More
  25. User Score
    1
    September 20th, 2018 Ogden, UT
    2 people found this review helpful!
    Horrible customer, worst of any business I’ve ever dealt with. I tried to cancel my contract 6 days before the actual end date, was told I’d have to pay a $27 early termination fee or call on the end date; they would not cancel then for an effective date 6 days in the future, so another annoying phone call with some person in the Philippines. When I did call back to cancel, a supervisor told me I’d have to pay a prorated final charge of $8.67 for the few days past the last billing cycle. About two weeks later I get a final bill for a full month, then in two weeks an email threatening collections if I don’t pay the full amount by the due date. When I called about this I was told they don’t prorate, by company policy. Strange the first supervisor wasn’t aware of this policy. So, I had to pay for almost a full month of a service I no longer have. The guy said he’s send me that policy, which may have never existed, until they wanted to get a little more money out of me. Whether a refund or a charge, any other company in my past dealings prorated. There are much better providers for home security; avoid this one like the plague.
    Read More
  26. User Score
    0
    September 18th, 2018
    2 people found this review helpful!
    I attempted to cancel my account and spent 20 minutes being questioned and trying to sell me to stay. I was told I had to answer a series of questions before it could be cancelled. When i refused to answer the questions and told him it was none of their business why I wanted to cancel I was refused to cancel till i gave them answers. I spent another 20 minutes asking for the call to be elevated and being put off unless i gave them myanswers. I am the customer and all Im required to do is tell you to cancel my service. Its nobody business why i cancelled or what brought me to Digital life in the first place. I will say after being treated that way I not only am cancelling my Digital life service but my Cell service and my Uverse tv service. I will never haveanything to do with AT&T
    Read More
  27. User Score
    1
    September 17th, 2018 Tampa, FL
    3 people found this review helpful!
    Please stay away!!!! You will be placed in a 2 year contract, if you move before the contract is over you will be charge $549 to transfer you service, no opts… if you decide to cancel your services you will be charge the remaining balance on your account which can be HUNDREDS of dollars, again no options. STAY AWAY!!!!!
    Read More
  28. User Score
    0
    September 13th, 2018 Nashville, TN
    0 people found this review helpful!
    service was the worst from the installation team to the monthly service calls with equipment failure gave up the last year of my contract and did not even have the main board attached – they called me 6 months later and said they are not receiving a signal from my smoke alarm. Cancelled the service the last day of the contract – paid the total amount due. 2 months later get a bill and they tell me my service is suspended and charge me a restoration charge – sure there will be some kind of class action against them in a few years and will be the first in line. Do not consider this (digital life) with these guys…
    Read More
  29. User Score
    3
    September 13th, 2018 Brookshire, TX
    0 people found this review helpful!
    Yeah, relatively they suck. They entered the home security / automation market without a long term strategy. Now they are just wading along, doing just enough to keep the lights on but not putting any real effort to refresh their products. For example, a wifi outlet is pretty common on the market, and sells for about $30-$35. Digital life offers a similar device for a whopping $150 + required $99 installation. So no, they don’t care if you go somewhere else for your home security automation, AT&T has bigger fish to fry.
    Read More
  30. User Score
    0
    September 12th, 2018 Wake Forest, NC
    2 people found this review helpful!
    I want to express my dissatisfaction with the service of my digital life service. I have had my service for almost 2 years paid my bill and have 2 more months on my contract. I was told at the beginning of my contract that if I moved my digital life would be moved with me for free. I just got off the phone with digital life to get my service moved to my new home and now they are saying I will have to pay over $500.00 to have it moved. This is false advertising and I will transfer my service to a more reputable security company. I would urge new customers to find a different security provider that honors there word and commitment!!!
    Read More
  31. User Score
    0
    September 12th, 2018
    2 people found this review helpful!
    I had digital life for 2 years and I was moving where I couldn’t bring it with me. There was 1 month left on the contract and I spoke to a representative on the phone August 2, 2018 and he said that I wouldn’t have any penalties or charges and that it was the final bill. September comes along and I get an email from Digital Life for a bill which was more than my monthly bill for having the service. Poor customer service and I was given false information over the phone. I wouldn’t recommend getting in a contract with digital life.
    Read More
  32. User Score
    0
    September 10th, 2018
    1 people found this review helpful!
    The customer service department has no idea how their own system works. I called to have them fix an issue with one of the sensors from when it was set up and she had no idea how to do it. Then I asked if I could have a technician come out and fix it and she said that would be $99. After that I wanted to speak to a manager so I waited for one to become available and then when I was transferred the line was dead and no one picked up. This is not the first bad experience I’ve had with customer service. This is at least the fifth bad experience and if I could cancel without paying a steep fee I would.
    Read More
  33. User Score
    0
    September 10th, 2018
    3 people found this review helpful!
    Trying to control my language as I try to explain the lowest level of product and customer service I have ever experienced (besides Isaac who just finally cancelled my device for me successfully…who would’ve known that is so hard of a task to complete!?)
    From the beginning it has sucked and I suffered through two years of paying for nothing because I’d rather do that than give in and pay the cancellation fee. There have been many occurrences but here are a few examples…
    1. Alarm set to STAY. I set off by accident when I woke up the next morning then entered code to end it. Usually an alarm company still calls to make sure all is okay. No call. When I called to ask why, they stated it must continually be going off for X amount of minutes before they call to check on you.
    2. Family came in town while we were at work for the day, alarm set to AWAY. We gave them a key but forgot to tell them alarm code (oops). By the time I saw my phone I had a missed call from Digital Life and a message stating they were sending cops because couldn’t get in touch with us (I was actually happy to see they were doing their jobs). End of the day I find out THEY NEVER dispatched cops. I forget what the reasoning was when I reported this to them.
    3. Asked to cancel my account due to these two circumstances and at this point feeling like I’m paying for nothing. Was told I’d have to pay cancellation fee or they could discount my monthly fee from $40 to $30. Did the math and decided to keep paying $30 a month since cheaper than cancelling.
    4. Called to cancel when contract up. First was told they would prorate the month since cancelling, next person told me I’d have to pay the whole month and they don’t know why anyone said they’d prorate because that’s not an option. Didn’t care at this point just wanted it cancelled….next month rolls around and I get another bill. Call DL and they say last month I called to ask about my cycle days….NO I called to cancel this POS alarm system! Then they procede to tell me they’ll do me a favor and prorate this last month since it didn’t happen last month! Isaac decided to be the first helpful person and say he would discount this month so I don’t have to pay for it. We’ll see if it was finally taken care of when next month rolls around.
    Digital life can kick rocks in my book. USELESS!
    Read More
  34. User Score
    3
    September 7th, 2018
    1 people found this review helpful!
    I kept wondering why I wasreceiving email delinquency messages. Two years ago I ask to have my billing address changed. I learned yesterday that my service address was changed not billing. Thus, no bill and I have no idea about what would have happed if an alarm sounded. Unlike my “service location “ I live in a high rise with lots of alarms.
    Read More
  35. User Score
    0
    September 6th, 2018
    0 people found this review helpful!
    Installation not good door contacts fall off will charge you to send tech out to fix sub par install. They want to send double side tape for you to fix. If contact is missing and you cam’t Send it back they charge to send another for you to do the repair.
    Read More
  36. User Score
    0
    August 23rd, 2018
    0 people found this review helpful!
    I notified Digital Life that I was moving from Miami to Tallahassee, Florida and I wanted my services moved. I was informed that Digital Life DOES NOT HAVE the capability of providing their services in that city. I was informed first that I would have to pay a cancellation of contract fee. I said how can that be IF you can’t give me service. They agreed, sent me a final bill after I had paid their final amount, which they confirmed balance at 0 after payment was received. At that time thought it is finished. NOt so, I received a paper bill to my Tallahassee address FROM AT&T, not Digital Life, from a mobile number and claiming payment of over $224 for services – no details, no explanation nothing. After calling AT&T billing and being sent even to the Fraud department (over 2 1/2 hours of being passed along), I was informed that I needed to reach out to Digital Life because they could not make any changes, but not to worry, all of their notes and personal communications with Digital Life would simply fix the problem if I called Digital Life at 855-288-2727. There were minimal erroneous notes and when I asked to speak to a Supervisor at Digital Life, I was put on hold. I have been on hold now for over 40 minutes without ANYONE coming back on the line. This is atrocious behavior both on ATT AND DIGITAL LIFE. I have kept records of the persons that I spoke today and have the paper confirmation. Yet, nobody cares. I am concerned that they will force me to pay for a service that they can’t provide by threatening me with collection. SHAME ON ATT for using these scammers, since I was informed that they are a contractor of ATT. Disgusting!!!!!
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  37. User Score
    0
    August 22nd, 2018 Santa Ana, CA
    0 people found this review helpful!
    The worse experience ever. They lie to you. They offer you products to lure you not to cancel but don’t deliver what they promised. They made me feel like I’m making things up to get products and services from them. They rely on their associate notes and the notes don’t show what they offer. They don’t care about their customer, all they care is that when you cancel, they’re get your money for nothing. NEVER EVER DEAL WITH THIS COMPANY!
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  38. User Score
    0
    August 17th, 2018 Norman, OK
    0 people found this review helpful!
    DO NOT FOR THE THE SAKE OF EVERYTHING GET THIS SERVICE!!!!!!! WORST SERVICE I HAVE EVER HAD!!!! EVEN NOW THAT I HAVE CANCELLED MY ACCOUNT I HAVE BEEN ON THE PHONE FOR ALMOST AN HOUR!!! BECAUSE THE REP DOESN’T KNOW HOW TO READ A FINAL BILL! WE ALSO HAD TO HAVE TECHS CONTINUOUSLY COME OUT TO MAKE REPAIRS AND WE EVEN HAD TO BUY SPECIAL BATTERIES WHICH WERE ALMOST $30 EACH! LONG STORY SHORT, ALARM HASN’T WORKED IN 9 MONTHS, PAYMENT CHANGES EVERY MONTH, REPS DONT KNOW WHATS GOING ON, AVERAGE PHONE CALL IS 2-3 HOURS LONG!
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  39. User Score
    1
    August 16th, 2018 CA
    0 people found this review helpful!
    I have had this service for a year and a half – it is horrible. The contact sensors go ‘offline’ or register an ‘open’ alarm when they are not open. The cameras go offline at least once a day. Customer service is mostly ‘self’ service… unplug the battery and then plug it back in… they send out news contacts for the home owner to change, and mail the old ones back. It is a $99 charge is they have to come to the house. Terrible, terrible, terrible, in 6 months I will find another service.
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  40. User Score
    0
    August 7th, 2018 Orlando, FL
    3 people found this review helpful!
    By far the WORST company I have ever dealt with!!!! Worst customer service… cannot answer a single question, disconnects you if they put you on hold, and completely INCOMPETENT!!! Use any other company!!!!
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  41. User Score
    0
    August 6th, 2018 Brewster, NY
    2 people found this review helpful!
    Terrible customer service. We have schedule now 3 appointments to have them come out and fix the system and all 3 have been a no show. There was no follow up or reschedule. I had to call to see what was going on and all they say is the tech is having issues (all 3 times) I have been waiting at my house now from 8am -12:30). Needless to say I am frustrated. Trying to get a supervisor on phone has been over 20 minutes.
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  42. User Score
    0
    August 6th, 2018
    1 people found this review helpful!
    This is to be one of the worst experiences with a company. I mean they almost reach a level of Comcast, the worst business in the country. I got the system installed in my business not realizing it’s for homes only. After having issues I learned the system was for homes anyway. I cancelled because the system errors were not being fixed. Because the system was installed in a business my service was discontinued.

    I asked to have to system uninstalled. I was told I had to take the system down myself. They won’t provide assistance due to me not being a customer so now my business is locked with the door pad. We now have to pay someone to scale the building, go thru a window and unlock the door. We are also responsible for all . equipment although it never should have been installed. But they simply wanted a sale. BTW you must cancel quickly because they only give you some ridiculously short time frame to cancel like less than a month. BEWARE!!

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  43. User Score
    0
    July 31st, 2018
    1 people found this review helpful!
    Customer service is not a word these people know. I have been on hold for 40 minutes today. This is the average time that you will stay on hold if you call customer service.
    I waited 4 months to get service on my control panel. I could not activate it from the control and the website was slow at times and I could not turn it off. So almost every day I got a call asking me why my alarm was going off.

    I wasted my time waiting at my house 7 times. 5 of those times they never showed and they said they did. One time they called me from New Orleans telling me they are on their way but they wanted to confirm my address. They then said oh ok they dispatched it to the wrong company. Then a moth later I had another appointment that was for 1-4. I waited and waited and then I come to find out the guy came at 9am. I asked them why he came at that time and they could not give me an answer. One other time this guy came to my house but he had the wrong number because again he was in the wrong neighborhood.
    Wasted money. Do not go with this company whatever you do. AT&T needs to hire more people and stop charging people for nothing.

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  44. User Score
    0
    July 31st, 2018
    3 people found this review helpful!
    AT&T couldn’t get the home security/video survallence system to work correctly in my home. After 3 different technicians came to try and fix it I ended up cancelling the service since they could not get it to work. I then received a bill for early cancellation. Even though they could not provide the service they want me to pay them $145.00 for cancelling early… DO NOT USE THIS COMPANY… They are threatening to turn me into collections and damage my credit if I don’t pay them for a service they could not provide me.
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  45. User Score
    1
    July 24th, 2018 Ellenwood, GA
    2 people found this review helpful!
    I have been a customer for a few years and called to cancel my service in April. Everything seemed to go fine until I received a collection call the other day. When I contacted them they said they did not show the notes cancelling my service so there was nothing they could do. I guess you have to go to their office and type your own notes. I will be cancelling my other AT&T services shortly.
    Read More
  46. User Score
    0
    July 23rd, 2018 Cave Creek, AZ
    3 people found this review helpful!
    Avoid at all cost! Without question the weakest security system offering on the market. AT&T could not care less about the customer/consumer I’ve had my system for 2 years and from day one we have had problems with the installation and AT&T customer service is horrible. I have not set the alarm once, NOT ONCE since installation. The only thing that AT&T is motivated to do is to sign you up, then you are owned. I signed up with Directv at the same time and we were given a “free” phone. Free my _ _ _ ! I have been paying monthly installments ever since. I have spoken to at least a dozen AT&T and Directv personnel and each points the finger at the other. I have cancelled Digital life and paid the early termination fee as it is less than the remaining three monthly payments. I will be AT&T in the rear view mirror in October when the contract is up and the same goes with Directv, AT&T mobile (3 phones and 2 tablets.) I will be doing the same with my 90 year old parents AT&T accounts (Directv, AT&T mobile 2 phones and 4 tablets.) You know what blows my mind? …. they don’t care. Bubbye!
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  47. User Score
    1
    July 19th, 2018 Little Rock, AR
    1 people found this review helpful!
    AT&T is on very shaky legal ground with the way they set up accounts. For example, on a property owned by two people, they allowed one person to set themselves as the account owner with exclusive access to the codes and monitoring. It is not legal in this country for a third party to bar a property owner access to their own property. To get access to the property they required that the owner have the ‘code’ that only one owner had. And in addition, they require a physical visit to the property to change a ‘billing’ chip in the system to complete the change of account ownership. This practice is extremely questionable and I would never ever recommend this service.
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  48. User Score
    1
    July 17th, 2018 Atlanta, GA
    0 people found this review helpful!
    We have subscribed to AT&T Digital Life for the past year and have experienced numerous issues to include equipment & service failure, billing issues and customer care. We bundled all services (cell phones, internet, DirecTV, phone and AT&T Digital Life security serviceswith out local AT&T store just to find out that representatives AT&T Digital Life security services did not recognize bundled services or honor the discounts promised. It’s been down hill ever since. Shop around and stay clear of AT&T.
    Read More
  49. User Score
    0
    July 16th, 2018 Fort Worth, TX
    0 people found this review helpful!
    all around bad service from advertising, sales, billing, cancellation , product and services and customer service, A T &T has gone to the dogs they should be ashamed that the company has gone so low
    Read More
  50. User Score
    0
    July 14th, 2018
    0 people found this review helpful!
    The service never worked. Their site would never load making it impossible to view live stream I paid for. Finally canceled 6 months after the issue was never resolved. I refuse to pay for canceling a service that never worked that they had no success in repairing. I should be remembered for the service I paid for that was never delivered.
    Read More

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Our Score
6.2
User Score
1.3
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
898

Overall Score

Based on ranking criteria
6.2 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10