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#26
digital life

AT&T Digital Life

Similar to: Frontpoint Security

Our Score
6.2
User Score
1.5

Visit Site

Our Score
6.2
User Score
1.5
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
679

This Review is maintained by Chase Sagum

Review Last Updated: January 10, 2017

Headquartered in Dallas, Texas, AT&T Digital Life provides home security and automation services to residents in 34 states. The company offers several pieces of home security equipment, including video cameras, remote door locks, garage controls, smart lights, and energy management tools. In addition to Digital Life’s 24/7 security monitoring, customers can quickly and easily access their Digital Life wireless home security system from anywhere in the world via mobile app.

The Good

  • Free in-home consultations
  • 24/7 professional monitoring
  • Free standard installations
  • Home automation services available
  • Remote access via mobile app

Free In-Home Consultations

AT&T Digital Life offers free in-home consultations to interested consumers. This helps to ensure that the customer will purchase the equipment and service plan that is best for them and their particular home.

24/7 Professional Monitoring

Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.

Free Standard Installations

AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.

Home Automation Services Available

If you’re interested in home automation services, AT&T offers smart locks, smart lights, smart thermostats, smart appliances, and garage controls. However, these features come at an additional cost.

Remote Access via Mobile App

Customers can access and control their home security system remotely with AT&T Digital Life’s mobile app, which available for iOS, Android, and Windows devices.

The Bad

  • More expensive than some competitors
  • Minimum 2-year agreement
  • Early cancellation fees may apply
  • Poor customer reviews 

More Expensive than Some Competitors

Upon signing up with Digital Life, customers are required to put $39.99 to $99.99 down, depending on which package they’ve selected. Additionally, AT&T’s monthly monitoring fees range from $39.99 to $64.99 per month, which is higher than industry average. Check out the Equipment Review section below for specific package pricing information.

Minimum 2-Year Agreement

AT&T Digital Life’s minimum service agreement is 24 months, which means that customers will either be locked into a contract for at least two years or have to pay steep cancellation fees.

Early Cancellation Fees Apply

Customers do have the option to get out of their Digital Life contract—at a price. Early cancellation fees start at $640 and go up from there, depending on how much time you have left in your agreement.

Poor Customer Reviews

Based on user reviews we’ve received, common customer complaints include installation problems and delays, billing issues resulting in fees, and poor customer service. AT&T Digital Life currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 500+ people have shared their experience here with AT&T Digital Life and on average, those people have said their experience was roughly a 2/10.

The Bottom Line

AT&T Digital Life offers high-quality equipment and provides its customers with free standard installations, 24/7 monitoring, and an easy-to-use mobile app. They also require their customers to sign into a two-year contract that can only be cancelled by paying a steep fee. These are all pretty common features with other home security providers. The big thing to watch out for with AT&T Digital Life are the customer reviews. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.4
$19.99-$42.99
$0

#2

8.0
$34.99
$99

#3

6.2
$34.95-49.95
$99

#26
digital life

1.5
$39.99
$0

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679 AT&T Digital Life Reviews

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  1. User Score
    0
    June 21st, 2017 South Jordan, UT
    2 people found this review helpful!
    The WORST and I mean THE WORST delivery (Their site is ALWAYS down), their equipment sucks, and the Customer Service is the worst I have EVER dealt with!!

    Steer Clear!!

    Read More
  2. User Score
    1
    June 21st, 2017 NY
    1 people found this review helpful!
    Had them install 2 cameras. 2 months later, our car was broken into right in fron of our new outdoor camera. It picked up absolutely nothing! Not even a shadow. no clear view of anything at all! this was the only reason we installed them – car burgleries. service was 100% absent. att did nothing to resolve the issue. we canceled and got ADP as we should have initially. Do not use ATT for security!
    Read More
  3. User Score
    0
    June 20th, 2017 Alpharetta, GA
    1 people found this review helpful!
    RUN AWAY!!!!!!!!! DO NOT USE THIS COMPANY!!!!!! I am on hold at this very moment with “customer service” and have been for over 30MINS!! After about 6mos. of service and countless complaints about their ARCHAIC equipment, Digital Life suspended my account for lack of payment..because they stopped sending the bill! I was contacted around 5mos. later about the bill and asked that they send me a bill so it could be paid. No disputes..just send. the. bill. Never received another call NOR THE BILL!!! Instead what I got was a Letter of Collections for $500+ for “cancellation of service” after THEY cancelled the service! THEY HAVEN’T EVEN REQUESTED THE RETURN OF ANY OF THEIR EQUIPMENT and it’s been almost 10MOS. since my account was cancelled!!!! So today, after numerous calls and POLITELY requesting to speak with a supervisor, I’ve been placed “on hold” for almost an hour and counting now! I KNOW this newly acquired company DOES NOT meet AT&T’s usual business standards, so I will definitely be running this up the chain. Hold time just ended with “customer service” after over 55mins and I was asked if I would mind holding the line again…smh So I’M TELLING!!!
    Read More
  4. User Score
    0
    June 19th, 2017 Nashville, TN
    3 people found this review helpful!
    I had Digital life installed in March of this year 2017 for the first two months it worked perfectly, since June the Keypad and Siren constantly go Offline, first Technician arrived and said it was Frequency problem between the Keypad and Siren, he left it worked fine for a day, Second Technician arrived said the Siren was placed too far away from the DSL Box, although the technician who installed it said we could place it in ANY electrical plug within the home, he left worked fine next day both Keypad and Siren go offline, Third visit by the same technician that came the second time, he walked in and said the DSL box was in the wrong place and would have to be re-installed elsewhere, I threw him out, so if you want this wonderful alarm system that your held for two years in your home go for it but be warned the technicians all have different ideas as to what should be and what shouldn’t for the same system
    Read More
  5. User Score
    1
    June 16th, 2017
    2 people found this review helpful!
    Your analogy and comments are spot-on. As an X installer working for AT&T contractor through MasTec. We see it first-hand as in; cheap labor, High turnover with its labor force, poor management at all levels. Shame on AT&T to take a backseat on security for their customers.

    The product is good. The backend systems need to brought up too speed and better maintenance. Step up AT&T make your product and service (5 Nines). And having companies like MasTec installing your system is brutal rethink your strategy and make your product and services shine your AT&T we look towards you for good leadership and a solid product that can protect our families in the United States

    Read More
  6. User Score
    0
    June 14th, 2017
    3 people found this review helpful!
    I would NOT recommend AT&T digital life to my worst enemy. I had the service for less than a year. Several times for days at a time, I was not able to set my alarm. What’s the point in having security if it’s not working? What am I paying for? I would call and be on hold for over an hour. I guess everyone with them was having the same issue at the same time. I would often get hung up on after being on hold. After 8 months of having problems, I called and finally got someone on the phone. The rep informed me to allow a technician to look at it and if it could not be fixed, I could cancel with no cancellation fee. I agreed, but the technician said that it could not be fixed and that I should cancel. So I did. Now AT&T is trying to charge me a cancellation fee. I have called to discuss. They are rude and hang up on me. I’ve written letters for them to listen to the phone call that was recorded. They refuse to do so or respond to my letters. I have written the BBB on them. They sent back a lie in response. I’m going to let everyone I can know to NOT ever get AT&T digital life….NO WAY!!!
    Read More
  7. User Score
    0
    June 11th, 2017 Springdale, AR
    1 people found this review helpful!
    We continuously had the same problems with a bad sensor and a touch screen door lock. I finally had enough and asked them to stop service due to the same issues over and over again. They are charging me a cancellation fee even though the system never functioned as advertised. They said they were charging me because I refused to have a technician come out and diagnose the problem. I refused because they had already been out several times for the same issue and it kept occurring. I would not recommend this system at all.
    Read More
  8. User Score
    1
    June 10th, 2017 Valrico, FL
    2 people found this review helpful!
    After AT&T tech installed the black box, my home security alarm stool ad working.
    I called customer service who said the black box doesn’t work with a landline, which was the problem & that the installer should have known.

    So they apologized, but I’m def getting rid of at&t!

    Read More
  9. User Score
    0
    June 8th, 2017
    4 people found this review helpful!
    I have been a customer of AT&T for 15 years. When I upgraded my new cell phone through AT&T I saw the New Digital Life security system I am a business owner and I thought this would be a good thing for my home, plus 6 months ago it was 50$ A month. The first month of having this system I came home to my door unlocked everyday. I called customer service and complained about this it was fix after multiple calls and no call backs I finally got one call back said they couldn’t explain why the touch pads then the next month I had problems with the new one that they just replaced and they told me that the touch pads were faulty the first 2 months of having the service. Then experience weeks at a time where the the camera screen was black on my one camera they gave me a 4 hour time frame that I had to be at my house and no adjustments or anything were given to me for the tardiness of these technicians.
    Read More
  10. User Score
    0
    June 6th, 2017 Saint Paul, MN
    2 people found this review helpful!
    Absolute worst customer service I have ever encountered!!!!!!!!
    Read More
  11. User Score
    0
    June 5th, 2017 Fort Lauderdale, FL
    1 people found this review helpful!
    ATT Digital Life provided absolutely horrible response time when contacting the customer service department. My initial phone contact placed me in touch with an agent whose voice indicated absolute disinterest in answering my question, and who also provided me with an incorrect answer to my question. Shortly after that, having made numerous attempts to sign in on the website, I then called the customer service phone number again. Twice, I called and after having waited over 15 minutes each time, I gave up. As soon as my contract expires, I will cancel the service.
    Read More
  12. User Score
    0
    June 5th, 2017 Stillwater, OK
    2 people found this review helpful!
    A total waste of time and MONEY. DO NOT SIGN UP FOR THIS SERVICE.
    Read More
  13. User Score
    0
    June 5th, 2017
    1 people found this review helpful!
    Called one week before I wanted the service cancelled and I was assured my account would be cancelled and I would receive a cancellation email once the service was terminated.

    One week later, I never received an email. I tried to access my account online on a desktop and also on the app on my iPhone and both methods were unsuccessful.

    So, I called again and was told the account was not cancelled because I had not agreed to the early termination fee, which was a blatant lie. I once again asked to have the account cancelled and was told that it was cancelled immediately at that very moment. I asked for a confirmation and was told that I would receive an email. And again, I did not receive an email.

    Earlier today, I contacted them via the live chat on their website, as I am still not able to access my account online or via the app and was told that my account was still active and that I would have to call to cancel again.

    Extremely annoyed and would never recommend the digital life service to anyone.

    Read More
  14. User Score
    1
    June 4th, 2017
    1 people found this review helpful!
    I’ve had the service for over a year …. I have regretted it from day one… but two year contract got me stuck. It is the most disappointed service and technical product I have ever seen. The company has no clue as to what they are doing. The app stops working without any reason and you c get stuck inside or outside your home. The service is horrible no one would pick up the phone at the call center and will make false commitments, I was told several times that someone would call me to visit my home to fix the problem no one ever did. Installation service experience was horrible technician didn’t know what he was doing. You get charged for false alarms all the time for no reason. And no one calls after alarm.
    Read More
  15. User Score
    0
    June 2nd, 2017
    1 people found this review helpful!
    Worst alarm company ever. They actively stole money from me. When I tried to resolve the situation, they basically said they don’t care and I ended up cancelling my account.

    I needed to replace a broken door alarm, they sent me a new device with the stipulation that if I didn’t send the old device back to them, they would charge me $40. I sent the old device back, they charged me anyways. I could never get them to refund the money.

    Read More
  16. User Score
    0
    June 2nd, 2017 Temple Hills, MD
    1 people found this review helpful!
    AT&T Digital Life did not watch my house.I purposely set off my alarm. I did not receive a call, a text, or an email regarding the alarm going off. I had the system replaced. A week went by before they even noticed there was a problem. I cancelled the service and they continued to charge me a monthly fee. They did not cancel the account in the early part of the year to continue the monthly charge. I called back in late March and the same thing happened. I called back today and they want to charge me additional month fee and an additional cancellation. They apologized that no one noticed that the alarm went off and that no one contacted me. I asked where is the safety in your apology? What would you do if someone broke into my residence? No response given.
    Read More
  17. User Score
    0
    May 31st, 2017 Edison, NJ
    1 people found this review helpful!
    the worst customer service this company is the worst do not use them
    Read More
  18. User Score
    0
    May 30th, 2017
    1 people found this review helpful!
    So bad.
    Cancelled within the one week time period they give you before you’re locked in. Still got charged for the first month. Managed to reverse it with them. But now months later I have a notice from a debt collector stating due to my unpaying of the bill it’s now been placed with collections.
    Seriously? No wonder they’re not going to be around much longer.
    Typing this while on hold waiting for someone in billing to answer. It’s been about 10 mins so far.
    Horrible!
    Read More
  19. User Score
    1
    May 28th, 2017
    3 people found this review helpful!
    We recently moved to an apartment complex and cannot use a security system on the floor our apartment is on. Digital Life refuses to wave the early termination fee because a security system is allowed on the 1st floor of our complex. The help center for cancellation or moving service is in Jamaica BTW.

    During the time we had Digital Life we had frequent issues with the app not working, the camera not recording, and not always receiving the notifications we wanted.

    Very disappointed.

    Read More
  20. User Score
    2
    May 27th, 2017
    1 people found this review helpful!
    RUN , DON’T SIGN UP ! MINE IS ALWAYS OFF LINE ! ALWAYS REPLACING BATTERIES, i HAVE HAD REPAIR TECHS OUT TWICE, AND I HAVE ONLY HAD THIS SERVICE A COUPLE OF MONTHS. All I can say is shame on A T & T FOR HAVING THIS BAD OF SERVICE IN THERE NAME.
    Read More

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Our Score
6.2
User Score
1.5
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
679
Our Score
9.0
User Score
8.4
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,946