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#27
digital life

AT&T Digital Life

Similar to: Frontpoint Security

Our Score
6.2
User Score
1.4

Visit Site

Our Score
6.2
User Score
1.4
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
795

This Review is maintained by Chase Sagum

Review Last Updated: January 10, 2017

Headquartered in Dallas, Texas, AT&T Digital Life provides home security and automation services to residents in 34 states. The company offers several pieces of home security equipment, including video cameras, remote door locks, garage controls, smart lights, and energy management tools. In addition to Digital Life’s 24/7 security monitoring, customers can quickly and easily access their Digital Life wireless home security system from anywhere in the world via mobile app.

The Good

  • Free in-home consultations
  • 24/7 professional monitoring
  • Free standard installations
  • Home automation services available
  • Remote access via mobile app

Free In-Home Consultations

AT&T Digital Life offers free in-home consultations to interested consumers. This helps to ensure that the customer will purchase the equipment and service plan that is best for them and their particular home.

24/7 Professional Monitoring

Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.

Free Standard Installations

AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.

Home Automation Services Available

If you’re interested in home automation services, AT&T offers smart locks, smart lights, smart thermostats, smart appliances, and garage controls. However, these features come at an additional cost.

Remote Access via Mobile App

Customers can access and control their home security system remotely with AT&T Digital Life’s mobile app, which available for iOS, Android, and Windows devices.

The Bad

  • More expensive than some competitors
  • Minimum 2-year agreement
  • Early cancellation fees may apply
  • Poor customer reviews 

More Expensive than Some Competitors

Upon signing up with Digital Life, customers are required to put $39.99 to $99.99 down, depending on which package they’ve selected. Additionally, AT&T’s monthly monitoring fees range from $39.99 to $64.99 per month, which is higher than industry average. Check out the Equipment Review section below for specific package pricing information.

Minimum 2-Year Agreement

AT&T Digital Life’s minimum service agreement is 24 months, which means that customers will either be locked into a contract for at least two years or have to pay steep cancellation fees.

Early Cancellation Fees Apply

Customers do have the option to get out of their Digital Life contract—at a price. Early cancellation fees start at $640 and go up from there, depending on how much time you have left in your agreement.

Poor Customer Reviews

Based on user reviews we’ve received, common customer complaints include installation problems and delays, billing issues resulting in fees, and poor customer service. AT&T Digital Life currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 500+ people have shared their experience here with AT&T Digital Life and on average, those people have said their experience was roughly a 2/10.

The Bottom Line

AT&T Digital Life offers high-quality equipment and provides its customers with free standard installations, 24/7 monitoring, and an easy-to-use mobile app. They also require their customers to sign into a two-year contract that can only be cancelled by paying a steep fee. These are all pretty common features with other home security providers. The big thing to watch out for with AT&T Digital Life are the customer reviews. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.5
$34.99
$99

#3

5.6
$34.95-49.95
$99

#27
digital life

1.4
$39.99
$0

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795 AT&T Digital Life Reviews

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  1. User Score
    0
    January 8th, 2018
    1 people found this review helpful!
    I will say this I will NEVER recommend this company to ANYONE! I’ve had problems from the beginning to the end but this is just the last straw for me! They are a bunch of liars! I wish I could make this up!! I tried multiple times to get them change my address when I moved the last person I spoke with straight lied! She told me I had 45 days to change over to my new place and a week later I receive for 500 dollars nowhere near what I owe and the price to cancel it! Now after complaining and requesting a phone call because their customer service is TERRIBLE it is in collections! What the heck is going on! You guys rather loose a customer and receive a bad review. I don’t understand you guys logic. You are a terrible company and if this is how you run, you are no better than a thief!
    Read More
  2. User Score
    0
    January 8th, 2018
    0 people found this review helpful!
    They are really bad with communication and telling people the truth I will never use them again!
    Read More
  3. User Score
    0
    January 6th, 2018
    0 people found this review helpful!
    Expensive horrible service. I was suckered into digital through a bundle. The technician who installed my service was incompetent and rude. They had to send someone else out to fix all of his mistakes. When issues arise, it takes forever to schedule an appointment. Cameras don’t work all of the time and customer service is hard to deal with.
    Read More
  4. User Score
    0
    January 2nd, 2018
    0 people found this review helpful!
    Four times the alarm went off and we did not receive any phone call or notification this is absolutely unacceptable. We terminated our contract after 2 1/2 years and own the equipment but are still unable to use the audible side of the alarm due to lack of service and I know when I signed up they told me once I owed it I could use it with or without digilife service WRONG !!! Everything about this service is WRONG it took me two days just to cancel my service they made it very difficult and I was at an AT&T store. The manager at the store was apologizing to me while leaving he was embarrassed.
    Read More
  5. User Score
    0
    January 1st, 2018
    1 people found this review helpful!
    I made the mistake I choosing them. Because they
    promise they would come back and fix things the system until it was right.
    Don’t believe them. I had people already hacking into my system and it barely been a month.
    When I ask for Tech support they refuse to send someone
    out. They just transfer you around
    And I am a quote valued customer
    I was so scared on New Years Eve I had to sleep with a gun
    What fun.
    Read More
  6. User Score
    1
    December 29th, 2017 Pittsburgh, PA
    0 people found this review helpful!
    had ATT DIGITAL LIFE for 15 months. There service reps are the worst. They do not care if your connected . I can not get an appointment for 2 week to resolve issue. My system is test mode. I live alone. I feel unsafe and when I ask to get out of contract the cost is 250 dollars.I have equipment running up my electric for something that’s not working. There is 5 items plugged in. I do not feel safe in my home and I have spent over 5 hours on telephone support. I ask to file complaint and they say I can’t through website. I want some answers of why Ihave to wait so long for a tech to come to house and since I feel unsafe why they will not let me out off contract so I can pick up a company to give me the safety I need?
    Read More
  7. User Score
    0
    December 28th, 2017 Midland, MI
    0 people found this review helpful!
    I began having problems with AT&T Digital Life 4 days after it was installed when I tried to call for a service call the operator in India argued with me for almost an hour would not give me a phone number for service department nor would she transfer me to the service department their collection people have been calling me two and three times a day for at least 3 months now I called them after about 3 weeks of not getting service and told them to cancel my account they called me back 15 minutes later and said they were not cancelling my account it was then that I found out that they had an arbitrary 14 day. In which to cancel without penalty but it was there delays and stalling that made me go over that limit not my fault they are a terrible company to do any kind of business with take care nothing about their customers only the money
    Read More
  8. User Score
    1
    December 27th, 2017 Saint Paul, MN
    0 people found this review helpful!
    Who knows how good the system is? One would actually have to get it installed. We are on our third waiting period for them to get to our house and perform the install. Now we are told they cannot make that.

    What a total joke. I assume that whatever subcontractor they send out will be unfamiliar with the system, in a hurry because he is two-three days late with installs.

    The customer Loyalty dept. is a haha and incapable of communicating beyond ” I am so sorry”.

    Read More
  9. User Score
    0
    December 26th, 2017
    2 people found this review helpful!
    My digital life goes down all the time. Call customer service they don’t speak english. Don’t k ow what their doing. Canceling my account
    BUY BEWARE
    Read More
  10. User Score
    0
    December 12th, 2017
    1 people found this review helpful!
    I have had AT&T service for almost 2 years. It has never worked for more than a couple of weeks at a time. I have been trying to get out of my contract and so far have not been able to.
    It goes down and when I try to put my password in so I have use of the camera, it locks me out and I can’t use the camera or tablet . Even after I talk to customer service (usually on the phone with them a couple of hours), it goes down again after having just got it up. I am so fed up with this company and as soon as I can I will be changing. I’m thinking about going to the better Business Bureau.
    Read More
  11. User Score
    0
    December 12th, 2017 New York, NY
    1 people found this review helpful!
    The worst customer service ever. The card was updated three times for automated payment but keep on sending bills with penalty. i upgraded on app and called individually.
    agents like Tiffany who could not answer any questions and superviser like cory CB932H took 30 min to come to line. Horrible experience.
    they should hire individual with some talent and experience.
    Read More
  12. User Score
    0
    December 11th, 2017 Warwick, NY
    1 people found this review helpful!
    NEVER AGAIN I SPENT 2000.00 TO SETUP MY SYSTEM AFTER THE CONTACT WAS OVER I CALLED TO LOWER MY PRICE INSTEAD THE CANCELLED MY SERVICE NO I HAVE NO SERVICE CAN NOT ARM MY SYSTEM OR LOOK AT MY CAMS GOING BACK TO ADT
    Read More
  13. User Score
    0
    December 11th, 2017 Brooklyn, NY
    1 people found this review helpful!
    If I could give a negative score I would. I hate this service. If I could get out of it I would. Name something the service does and it’s terrible. Installation–awful. Failed my local inspection. Customer service? There isn’t any. That’s a complete joke. What a terrible company. If I could quit my job, I would make my life’s goal to shut this business down and make sure every employee never had a job again.
    Read More
  14. User Score
    1
    December 5th, 2017
    3 people found this review helpful!
    We purchased cameras and other extra equipment at start of service. Now that we no longer have the service we are unable to have the any use of the extra equipment we purchased. We were not happy with the service, the camera at front of the house failed to record UPS thefts from front of house, main battery goes down fast and tech needs to come out to fix. When we cancelled our service I had to almost battle my way through the LONG process with Customer Service.
    Read More
  15. User Score
    9
    December 4th, 2017 Powder Springs, GA
    0 people found this review helpful!
    I must be a lucky one . I have had this in my home for 2 years and have had ZERO issues .
    Did cannot 1 time to help with motion detector programing issue( It was to set up for no detection when I was home and they spent all the time I needed.
    Read More
  16. User Score
    0
    December 2nd, 2017
    1 people found this review helpful!
    Poor, poor service. Countless calls ignored. 2 cameras haven’t worked since July, the applied 182.00 to wrong account and refuse to correct and apply to my acct. or refund.
    They are changing ownership so they don’t seem to care.
    Read More
  17. User Score
    0
    December 1st, 2017 Chicopee, MA
    2 people found this review helpful!
    I called to dispute my last bill payment spoke to Katrina just now and we went around in circles , she would not get a supervisor on the phone , after she said she consulted with one .
    Service canceled in October yet being charged for November. This is such an inconvenience especially when the customer service does not help at all . Terrible and will not be recommending digital life to anyone!
    Read More
  18. User Score
    1
    November 27th, 2017 Boynton Beach, FL
    1 people found this review helpful!
    The system rarely worked–had to have several service calls and then get charged for them! Forget about cancelling early–it’s a nightmare–and you’ll be hounded for hundreds of dollars.
    Go elsewhere–you’ll be sorry you purchased this service from ATT.
    Read More
  19. User Score
    1
    November 26th, 2017
    0 people found this review helpful!
    We’ve had ATT Digital Life for about a year now. We’ve had issues right from the start and we were hopeful since we’ve been long standing customers with AT&T. We had an initial assessment completed and based on the assessment we agreed to have it installed. The odd thing about the assessment, the representative did not show up at the agreed time and was on the phone during the entire assessment informing the person on the phone of all the details of our house. The representative indicated that we would hear back shortly for an installation appointment. After a week, we were not contacted. I reached out to ATT and they indicated they had no record of the visit or having the assessment done. We asked for an immediate installation of the system in our house from ATT and indicated that we did not want the same rep back (which they almost sent). It took the rep over 6 hours to install the system. Once installed, you have to use their app to schedule events to use the camera, lock doors, turn on lights, etc. The app is extremely unreliable and crashes often. We are now stuck in a 2 year contract and would not recommend this system to anyone. We asked to add another camera which would cost an addition $250 plus installation fee. I purchased a NEST camera instead and have been more than impressed with it’s performance, much better than the ATT camera. One other important point, ATT use their own proprietary wireless system so you cannot connect it to a home automation system. I would not recommend ATT Digital Life to anyone and can’t wait to have it replaced.
    Read More
  20. User Score
    0
    November 24th, 2017
    1 people found this review helpful!
    They tell you the system works remotely with few rare minor “ issues”. I travel for work and can’t be making monthly or weekly appointments. Their devices require frequent servicing between battery replacement and camera failure that needs a replacement. The system was not working for weeks and they did not want to give credit or refund. I get it that sometimes a battery change is needed but every 14 days? At 13$ a battery? Looking for replacement company. If you call them for trouble shooting it’s like “ I hope I get somebody that knows their stuff “ but it usually takes about 3 phone calls to get anywhere. I would not recommend them at all unless you like to stay home and wait for the repair man.
    Read More

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Our Score
6.2
User Score
1.4
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
795
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,076