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#26
digital life

AT&T Digital Life

Similar to: Frontpoint Security

Our Score
6.2
User Score
1.6

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Our Score
6.2
User Score
1.6
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
611

This Review is maintained by Chase Sagum

Review Last Updated: January 10, 2017

Headquartered in Dallas, Texas, AT&T Digital Life provides home security and automation services to residents in 34 states. The company offers several pieces of home security equipment, including video cameras, remote door locks, garage controls, smart lights, and energy management tools. In addition to Digital Life’s 24/7 security monitoring, customers can quickly and easily access their Digital Life wireless home security system from anywhere in the world via mobile app.

The Good

  • Free in-home consultations
  • 24/7 professional monitoring
  • Free standard installations
  • Home automation services available
  • Remote access via mobile app

Free In-Home Consultations

AT&T Digital Life offers free in-home consultations to interested consumers. This helps to ensure that the customer will purchase the equipment and service plan that is best for them and their particular home.

24/7 Professional Monitoring

Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.

Free Standard Installations

AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.

Home Automation Services Available

If you’re interested in home automation services, AT&T offers smart locks, smart lights, smart thermostats, smart appliances, and garage controls. However, these features come at an additional cost.

Remote Access via Mobile App

Customers can access and control their home security system remotely with AT&T Digital Life’s mobile app, which available for iOS, Android, and Windows devices.

The Bad

  • More expensive than some competitors
  • Minimum 2-year agreement
  • Early cancellation fees may apply
  • Poor customer reviews 

More Expensive than Some Competitors

Upon signing up with Digital Life, customers are required to put $39.99 to $99.99 down, depending on which package they’ve selected. Additionally, AT&T’s monthly monitoring fees range from $39.99 to $64.99 per month, which is higher than industry average. Check out the Equipment Review section below for specific package pricing information.

Minimum 2-Year Agreement

AT&T Digital Life’s minimum service agreement is 24 months, which means that customers will either be locked into a contract for at least two years or have to pay steep cancellation fees.

Early Cancellation Fees Apply

Customers do have the option to get out of their Digital Life contract—at a price. Early cancellation fees start at $640 and go up from there, depending on how much time you have left in your agreement.

Poor Customer Reviews

Based on user reviews we’ve received, common customer complaints include installation problems and delays, billing issues resulting in fees, and poor customer service. AT&T Digital Life currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 500+ people have shared their experience here with AT&T Digital Life and on average, those people have said their experience was roughly a 2/10.

The Bottom Line

AT&T Digital Life offers high-quality equipment and provides its customers with free standard installations, 24/7 monitoring, and an easy-to-use mobile app. They also require their customers to sign into a two-year contract that can only be cancelled by paying a steep fee. These are all pretty common features with other home security providers. The big thing to watch out for with AT&T Digital Life are the customer reviews. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.5
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.6
$34.95-49.95
$99

#26
digital life

1.6
$39.99
$0

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611 AT&T Digital Life Reviews

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  1. User Score
    0
    March 22nd, 2017 Irving, TX
    0 people found this review helpful!
    We have had problems for almost a year, every time I call they have me tweak something on my end. I have almost zero coverage on my yard at this point bc my trees were setting it off. Some dude backs into my driveway this morning and somehow there is no recording for 5 minutes until he pulls across the street straight into my neighbor’s driveway. It only recorded for 30 secs even though we have it set to a minute. Who knows what the guy did but the pd officer that showed up to view the video (we are having lots of car breakins lately) commented on how pathetic this service is. Now they want me to pay $375 to get out. I wasn’t going to give bad reviews until the manager I spoke with was trying to get me to change more settings. After a year of service and a very reduced field of view after all of their try this bs I’m done. Piss poor service!
    Read More
  2. User Score
    0
    March 21st, 2017 Newark, NJ
    1 people found this review helpful!
    DigitalLife has not worked correctly in months. I was assaulted right in front of the camera for more than 10 minutes. The camera did not pick up one take. When I talked to coustomer service they keep saying they are updating the system to make it better. I am paying now for it to work and I need it to work now! I will be back.
    Read More
  3. User Score
    0
    March 21st, 2017 Fort Myers, FL
    0 people found this review helpful!
    Improper assessment of reinstatement fee.
    Read More
  4. User Score
    0
    March 16th, 2017
    2 people found this review helpful!
    I’ve had AT&T Digital Life for two months now. It breaks down at least weekly and doesn’t work until a technician comes out to repair it. It’s been essentially unusable. We tried to have it taken out but they said they would charge us $600 if we discontinued the service.
    Read More
  5. User Score
    2
    March 16th, 2017 Bethlehem, PA
    2 people found this review helpful!
    First and foremost I liked their service and was actually impressed in the beginning. We even upgraded to the outdoor camera and the keypad door locking system. Then as the months went by we noticed and we thought it must be system upgrades, the system wont recognize our account and so we keep resetting our account password. We also though maybe an outage. All these we just assumed because every time we call their customer service if not you will wait for a good half an hour to talk to someone or who you get is not professional on the phone or not courteous.

    Recently we had an issue and the system has no power to it when the only thing my husband did was to disconnect the internet as we were rearranging the furniture in the room. I found the trouble shoot tab on their webpage and starting chatting with their tech/ rep named Trever. Almost 2 hours, nothing was resolved and he said a technician is required at this time. I did made him aware that we cant till the next day. Bottom line is we agreed for the tech to come in our house today and even provided the number of my husband so that the tech can call. My husband have to leave work 1 hour early just to accommodate the tech, meaning he lost an hour pay and an occurrence because he left early. Only to find out when I finally called because there was no one who came, that indeed there was no tech appointment. BS!!!…And of course I was so angry and I was requested for a supervisor. Mind you I was calling as well from work and I was almost done with my hour. I have to call them back because I was on hold and cant no longer wait. When finally I spoke with someone to cancel my service she connected to the tech thinking maybe something can be resolved at that end. I made myself clear that there is nothing to be resolved even if they are saying that I should given them the chance to get it resolved. My reply is I certainly did and went out of our way but it’s someone else’s wrongdoings or not doing their job that caused this issue. I was told that If I refused to get a tech come to our house on the schedules that they are providing, then I have to pay the early termination fee of $130. I told them, I wanted the service cancelled because I am a very unsatisfied customer, and the service I paid for was not provided. We didn’t have an alarm system for more than 24hours. I was told well if you terminate you wont get another company anyhow right away. The nerve.! Well I eventually got their supervisor. She said the same thing basically. I told her paying the fee is not a problem, but out of respect for my husband , he lost time and acquired an occurrence from work, plus me paying it is too much on our plate. These people when they talk to me sounded only they mean just pure business. I refused to pay the termination fee. And I told them they should investigate whoever that rep/tech that we chat online, who never did his job right and did not even have a notation on anything about the transaction yesterday. They are even offering me $30 for the inconvenience fee for not having the alarm system for a period of time. Poor service, frequently fluctuating signals. And certain reps are unprofessional.

    Read More
  6. User Score
    0
    March 16th, 2017 Jupiter, FL
    1 people found this review helpful!
    We had AT&T Digital Life alarm system installed over a year ago. The original technician could not get the keypad working and just left. Since then 4 other technicians have been sent and finally the 4th technician was able to get the keypad working. AT&T was automatically taking the money from our bank account for over a year and we never even had the system on line and monitored. The monitoring company would call several times per week to let us know we were not online. Now that they have billed us for 13 months and are now saying they will only credit back 2 months. They are outright thieves and we will never use another AT&T product again. Since this has happened I have switched 38 cell phone lines from AT&T over to Verizon and will vocalize my displeasure with all my business associates and friends. You are done stealing anymore money from me AT&T !!!
    Read More
  7. User Score
    0
    March 15th, 2017
    2 people found this review helpful!
    This is the worst experience I have ever had. When I first called the customer service agent quoted me a price of $30 monthly plus tax (of course) since I had purchased house with all the equipment. I confirmed price several times with agent. At the time of installation I was told by tech. it would be a higher monthly price. Called and was transferred to what seem all over the nation until It was settled. Not even a month later got a $300 bill. Called customer service and again was on the phone for hours. I was the only one that took notes and since their trained customer service agents didn’t they could not help me. I cancelled service since I did not want to get robbed for the next two years of contract. I see them a thieves with a license.
    Read More
  8. User Score
    1
    March 13th, 2017 Commerce City, CO
    1 people found this review helpful!
    anytime I have called for Shriner service I have to wait at LEAST 20 minutes. Then when I finally get someone on the phone I have to explain to them what’s going on even when they have my information saved. They have no idea who I am. I am placed on multiple holds. The time it takes me to finish a call is on average 45min to an hour and a half. The customer service representatives are fairly nice but their accents are so thick I can barely understand them. I asked to speak to a supervisor and was told that “there are other people waiting on hold and you’re taking up their time” it’s absolutely incredible to me that they actually have this bad of service because the actual security system works well, the people who install it are nice enough and the respond time is great.
    Read More
  9. User Score
    1
    March 11th, 2017 Bel Air, MD
    1 people found this review helpful!
    They have SO many problems with this system I can’t believe they are still selling it!!!! Every time I have an issue which is ALOT they are at my house for at least 4 hours sometime 6 or 8 hours trying to figure it out and then after 6 hours they leave because they don’t have the correct parts and I’ll have to reschedule another time. They should pay you for your time if the problem is on their end which it always is!!!! Do not get this system you will be very unhappy, they just can’t seem to figure it out.
    Read More
  10. User Score
    0
    March 11th, 2017 Newtonville, MA
    1 people found this review helpful!
    I had the worst time using this product. I am tech savvy but could never get my thermostat to work. The tech interface was hard to use and when I wasn’t accessing it through my phone but manually, the thermostat was even more confusing.

    The alarm system worked well though – but they never told me I had to register the alarm with the local police authorities and that I would be charged for false alarms, something that would have lead to further research on my part before buying.

    The sales (at the AT&T store) lead me to believe that the product would be billed through AT&T (instead I received a separate invoice) and that I would have a reduction in my AT&T bill that would compensate me for the first year’s charges. They lied.

    When I called to complain, customer service asked if I had read the contract and then told me about the cancellation fees.

    I let it ride for a year and then cancelled, paying the fee of $350. I did it on principle. However, now I am stuck with this substandard equipment with no hope of dumping it and no idea how to take it all out of the house.

    This whole product is a way to sell stuff that is old school technology linked to your phone that has old school interfaces that don’t work. There isn’t a manual that makes sense for it either. Crazy. Stay as far away from this product as possible.

    Read More
  11. User Score
    0
    March 10th, 2017 Shawnee, OK
    1 people found this review helpful!
    The equipment and product is awful and not worth the effort. And they charge for every little item or question. I’d rather have tin cans tied to the door knob than continue with the”product.”
    Read More
  12. User Score
    0
    March 10th, 2017 Silver Spring, MD
    1 people found this review helpful!
    This is the worst security system ever. I was between ADT and Digital life but since I use AT&T for my cell phone, I thought this would be easier. They were prompt about coming out and it worked well for 3 months. However, from Jan on, the system would go offline every day and render the keypad useless. I had 4 technicians come out on separate occasions and they each addressed the problems but it lasted 1-2 days. In addition to moving the main box and drilling into my walls on 3 occasions, the online service people weren’t much help. Similar to the DELL flowsheet, they try to troubleshoot by having you remove different devices and resend signals from their home base prior to sending out a technician. After 4 technicians in 1 month, I told them that’s enough and I want to cancel. Then they tried to slap me with an early cancellation fee. Why do they expect me to pay for services they don’t render?

    I strongly suggest you do not use ATT Digital life unless you want an alarm system that doesn’t work at a price substantially higher than their competitors

    Read More
  13. User Score
    0
    March 10th, 2017
    1 people found this review helpful!
    Over the one year we’ve had this service, there have been issues with keypad, app, monitoring, communication, multiple tech visits, and when contacting customer support, plan to be on hold anywhere from 24-53 minutes before you get a live person. Most recent phone support call: 2 hours 12 minutes. We are 600 miles away, the system is showing armed, but Digital Life says no guarantee it is being properly monitored. Cameras not working, and told it will take 3 weeks to get them working again.
    Read More
  14. User Score
    0
    March 9th, 2017
    1 people found this review helpful!
    The customer service experience is horrible. Supervisors are detached and disconnected to your needs. Be prepared to be on hold for 12-15 minutes on any call.
    Read More
  15. User Score
    0
    March 9th, 2017 Denver, CO
    0 people found this review helpful!
    All I have to say is I tried and tired again to work with this company and system. Needless to say my system breaks every other week, I have to usually have to wait on hold for at least 30 mins on hold before I get an agent when calling customer support. Company has came out to my house several times to repair equipment that does not work and continues not to work.

    When I decided to cancel they made me jump through MAJOR hoops to cancel and would not let me out of my contract.

    I set a cancelation appointment, but instead they sent a technician out to repair it and not remove it. When I called to turn appointment from a repair to a cancel while technician was there, they told me they cannot in-install their equipment and still would not cancel account. They said to let technician repair equipment AGAIN and that they would give me a discount on my monthly bill. I don’t want a discount on my monthly bill, I want my home protected with a system that works!

    What’s the point of a home security system if it does not work? I don’t feel safe in my own house and AT&T does not allow customers out of their contract even if their equipment does not work and wont in-install it. I told them I don’t even care about the cancelation fee, at this point I just want system out. They didn’t take care of me.

    With my experience, even if AT&T develops the best state of the art system in the future, I would NEVER go back to them, nor can I recommend product to anyone!

    AT&T does NOT take care of their customers and its clear they are just worried about collecting money from them instead of providing a functional working product that is reliable. What IF someone broke into my house and my system didn’t work, would AT&T take responsibly and pay for the damages? They clearly don’t care about the product and service and safety they are providing, ONLY a way to make extra money beyond phones.

    Ive never had an experience with a company that provided an awful product that they would not take care of their customers. Shame on AT&T!

    Read More
  16. User Score
    2
    March 8th, 2017
    1 people found this review helpful!
    I had my truck stolen from my driveway so that same week we went to sign up for Digital Life. The next week my house was broken into (turns out it was my neighbor who stole my truck/broke into my home) but the surveillance camera was CRUCIAL for bruglar identification purposes. Cops saw the videos and arrested him shortly after.

    Because of how crucial the surveillance video was, is why i give them an extremely low rating.

    Ever since the break in i regularly monitor all video captured by our security cameras and have noticed that sometimes it takes DAYS for video to show on the PC and Android app. In case of another burglary my security camera would be USELESS because id have nothing to show to the police. I called customer service and they told me it was due to maintenance and would EVENTUALLY be fixed. Sure enough the videos show a few days later but by the time those videos come up they could easily delete themselves because of the 250gb storage space and self cleaning options.

    I believe this is a huge downfall because it could be crucial for police to have a description of any offenders in your home and you have nothing to show for days.

    Read More
  17. User Score
    2
    March 8th, 2017
    2 people found this review helpful!
    Ok! My wife and I where getting new phones and the sales guy said hey, we have a deal on digital life security going on right now. He advised us it would be a one year contract and that after that we could cancel if we where not happy. Well be being a full time Fire fighters and gone often, told my wife hey let’s get it for you and the kids to be safe. After an ordeal with the install.( all the equipment did not come that I was promised would be installed). About 8 months or so into our contract my wife was diagnosed with an illness one one wants to here, the big Country word. So I called to see how much longer we had on our contract cause our bills where getting tight with so many doctor bills. They told told me I was in a two year contract and that they don’t have a one year contract. So after fussing with them about it, I was told I had to do the two years or pay a crazy amount for opting out early which I could not do at the time. After about two more months we got behind one months payment, I came home my camera was off and my air conditioning was not working. This was about mid July first of Aug, so I called digital life to see why it was not working and they said from a lack of payment on the antimated answer service. It was friday and I tried to get up with someone to pay my pass due, cause my daughter has asthma and it’s like 100 degrees outside. I never did get up with anyone, but on Monday I called and had a come to Jesus meeting with them. They advised me that there phone system was down and know one could call in. Lucky she did not have an attack over the weekend. And my keyless entry on the front door would not unlock, so after talking to them they told me they have the right to turn off my thermostat or control it themselves and the keyless door entry. So because of one month of lack of payment they had my thermostat off and front door lock so I could not even get in my own house. Luckily I did not put a keyless entry on the back door so I was able to get in my house. In saying all this my attorney and some others are investigating how they can legally do that to people. I cancelled my service and advised there corporate office that I would advise everyone I know and can the message to that there system sucks and that it is an invasion of on homes and that they are no better than the thieves I was trying to keep out. Do what you want but I do not recommend this company at all.
    Read More
  18. User Score
    0
    March 7th, 2017 Cincinnati, OH
    2 people found this review helpful!
    equipment has ongoing malfunctions, billing is inaccurate, cust reps will promise you anything but take no action. They will not let you out of contract even though equipment fails.
    Read More
  19. User Score
    1
    March 6th, 2017
    3 people found this review helpful!
    Digital life Alarm system has many logging on problems, having to wait 24 hours to relog on is unexceptal. Very unhappy with service. Would definatly look at other alarm companies.
    Read More
  20. User Score
    0
    March 6th, 2017 Dallas, TX
    3 people found this review helpful!
    Clueless service agents who put you on hold every time you have a question about a simple charge. I think their goal is to leave you on hold long enough that you just give up and hang up. I spent 1 hour and 20 minutes disputing a $39.99 charge which was on my ATT statement but they couldn’t find it on their systems. I even offered to email or fax them my statement from their own company but they just kept putting me on hold. AT&T is just a badly run company all around but Digital life is a new low.
    Read More

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Our Score
6.2
User Score
1.6
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
611
Our Score
9.0
User Score
8.5
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,852