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#27
digital life

AT&T Digital Life

Similar to: Frontpoint Security

Our Score
6.2
User Score
1.5

Visit Site

Our Score
6.2
User Score
1.5
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
720

This Review is maintained by Chase Sagum

Review Last Updated: January 10, 2017

Headquartered in Dallas, Texas, AT&T Digital Life provides home security and automation services to residents in 34 states. The company offers several pieces of home security equipment, including video cameras, remote door locks, garage controls, smart lights, and energy management tools. In addition to Digital Life’s 24/7 security monitoring, customers can quickly and easily access their Digital Life wireless home security system from anywhere in the world via mobile app.

The Good

  • Free in-home consultations
  • 24/7 professional monitoring
  • Free standard installations
  • Home automation services available
  • Remote access via mobile app

Free In-Home Consultations

AT&T Digital Life offers free in-home consultations to interested consumers. This helps to ensure that the customer will purchase the equipment and service plan that is best for them and their particular home.

24/7 Professional Monitoring

Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.

Free Standard Installations

AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.

Home Automation Services Available

If you’re interested in home automation services, AT&T offers smart locks, smart lights, smart thermostats, smart appliances, and garage controls. However, these features come at an additional cost.

Remote Access via Mobile App

Customers can access and control their home security system remotely with AT&T Digital Life’s mobile app, which available for iOS, Android, and Windows devices.

The Bad

  • More expensive than some competitors
  • Minimum 2-year agreement
  • Early cancellation fees may apply
  • Poor customer reviews 

More Expensive than Some Competitors

Upon signing up with Digital Life, customers are required to put $39.99 to $99.99 down, depending on which package they’ve selected. Additionally, AT&T’s monthly monitoring fees range from $39.99 to $64.99 per month, which is higher than industry average. Check out the Equipment Review section below for specific package pricing information.

Minimum 2-Year Agreement

AT&T Digital Life’s minimum service agreement is 24 months, which means that customers will either be locked into a contract for at least two years or have to pay steep cancellation fees.

Early Cancellation Fees Apply

Customers do have the option to get out of their Digital Life contract—at a price. Early cancellation fees start at $640 and go up from there, depending on how much time you have left in your agreement.

Poor Customer Reviews

Based on user reviews we’ve received, common customer complaints include installation problems and delays, billing issues resulting in fees, and poor customer service. AT&T Digital Life currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 500+ people have shared their experience here with AT&T Digital Life and on average, those people have said their experience was roughly a 2/10.

The Bottom Line

AT&T Digital Life offers high-quality equipment and provides its customers with free standard installations, 24/7 monitoring, and an easy-to-use mobile app. They also require their customers to sign into a two-year contract that can only be cancelled by paying a steep fee. These are all pretty common features with other home security providers. The big thing to watch out for with AT&T Digital Life are the customer reviews. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$19.99-$42.99
$0

#2

7.8
$34.99
$99

#3

6.1
$34.95-49.95
$99

#27
digital life

1.5
$39.99
$0

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720 AT&T Digital Life Reviews

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  1. User Score
    0
    August 17th, 2017 Monroe, NC
    0 people found this review helpful!
    We have had horrible issues since the system was installed, multiple sensors would fail at the same time and tech support couldn’t figure it out. Most of the time the security alarm wouldn’t activate due to issues with various sensors. I called to cancel service since we were moving out of state and my average wait time was 90+ minutes for 3 days in a row. Absolutely horrible customer service! We are so glad to finally stop wasting our money on a sub-par home convenience system- this is definitely not a home security system since it barely works!
    Read More
  2. User Score
    0
    August 17th, 2017 Philadelphia, PA
    0 people found this review helpful!
    Att Digital Life system is worst system ever created. They have the worst customer service and monitoring system in the industry. I unplugged my system for 1 week and no one ever contacted me to find out why they are not receiving feedback from my system. My family could have been in danger, and no one ever called. Needless to say, I terminated my contract due to improper monitoring of my system and I am disputing the early termination fee.
    Read More
  3. User Score
    1
    August 14th, 2017 Chanute, KS
    0 people found this review helpful!
    DON”T BUY THIS SERVICE! My daughter’s installation appointment for Friday was cancelled because I did not confirm text messages/telephone voice messages that i NEVER received! I got.exactly one call (the voicemail was garbled) and one e-mail ceremonially welcoming me and lauding my forthcoming appointment with no mention made that I needed to confirm. With children in college, my phone is ALWAYS handy and NO messages go unseen. We moved her in on Friday night and my daughter lives alone and NEEDS this service. She has NO carbon monoxide protection and NO security.. I called again tonight to try to get help and did not YELL or SWEAR, and they hung up on me! What kind of shoddy customer service is that? I was asking for help! I have NEVER, EVER been treated like that. They were UNAPOLOGETIC and not worthy of my business. Unfortunately, my hands are tied and I am in a contract. I have NO voice and no one cared enough to work overtime to keep my daughter safe or take any steps out of their beaten path to make me a satisfied customer and do the RIGHT thing. If I can find anything else, I will get out of this contract. even if I have to retain an attorney or contact a local TV station. I did not pay for this service for my entertainment but for my daughters safety! I am currently WAITING, WAITING for her rescheduled install more than two weeks away from the original and my child is NOT SAFE!
    Read More
  4. User Score
    2
    August 14th, 2017 East Lansing, MI
    0 people found this review helpful!
    I was misled up front on the cost.

    The installation was a mess. Smoke detector is supposed to be 1’ from the ceiling – it was 4’ down. Glass break sensor placed in the LR where it couldn’t be missed instead of locating behind something. Both had to be moved, leaving holes in the wall that I had to repair. He installed the door lock. After he left, the door couldn’t be locked – not even manually! I had to change out the striker plate to fix – couldn’t wait a week for them to come back..

    The original outdoor camera went off line for hours every day. They finally replaced it – this one only goes off line a few times a week.

    The central control unit sometimes sends out a loud alarm, even in the middle of the night. The support center says it’s due to radio interference. They said they’d send a tech with a “spectrum analyzer” to check it out. The tech arrived and said he couldn’t do anything without a spectrum analyzer and they weren’t allowed to have them. They’ve been here about a dozen times and blamed a remote thermometer located outside. I brought it in and placed it next to the unit and didn’t get an alarm for a week. They are grasping at straws.

    IMO, the most serious issue: the system is not pro-actively monitored. Your system can stop working for weeks while you’re away and they won’t notice. If you call them, they can see that it’s unavailable and maybe see a reason why but it’s up to you to call them to report the problem.

    Read More
  5. User Score
    0
    August 8th, 2017
    2 people found this review helpful!
    This digital life product stinks. It has not worked for months. 6 service dallas and cannot fix. Cameras never record. There no longer is visual proof that the alarm is set. DO NOT BUY THIS PRODUCT
    Read More
  6. User Score
    0
    August 8th, 2017 Fort Worth, TX
    2 people found this review helpful!
    Terrible customer service. On hold for over 20 minutes every time you call to talk to someone. When you do they read from a script and won’t deviate from the script. If you ask to speak to someone else, it’s the same script. Waited over a month to get service on a move and I kept calling back because nobody called me. Was stuck and couldn’t cancel because of early termination fee. Then they put me on another 24 month service contract. I can’t win – I can’t believe I am stuck with them!!!!! Nobody wants to help you.

    The product is too bulky and tear up your walls. Technician couldn’t get the sensors right and was there all day. He left without getting it right. We had to call and talk to a technician who helped us and my husband figured that there was an extra sensor that was not ours and needed to inactivate so we can put our alarm on. Where did this sensor come from?

    Read More
  7. User Score
    0
    August 8th, 2017 Nashville, TN
    1 people found this review helpful!
    I had a Digital life system installed at my home a few months ago, everything worked fine for about two months, then the problems started, The Keypad would go “Offline” the Siren would “Loss of Power” several technicians came to the house, each one would do something different, the last one said the System was “Installed in the wrong place” wanted to move the box closer to the Keypad and siren which would mean having it in the lounge, yet ATT Digital stated “Professional Installation” have to suffer now since under a two year contract, but the minute that’s up it’s GOING!!!
    Read More
  8. User Score
    1
    August 7th, 2017
    3 people found this review helpful!
    Equipment not compatible with our a.c. unit and our garage door opener, we gave called to get system removed but they kept sending a tech out, tech said that there system is not compatible with our a.c. unit or garage door opener, it voided our warranty on our a.c. unit, now they say we own 800 dollars constellation fee, we have to change batteries in our thermostat ever two days, so we have decided to get a lawyer to handle this cause they want hear what we have to say, they suck, we are going back to back to vivant. We was jyst trying to consolidate all our accounts with at&t and direct tv internet all in one bill, wrong thing to do now I can’t up grade my cell phone until we pay 800 dollars cancellation fee
    Read More
  9. User Score
    1
    August 7th, 2017
    1 people found this review helpful!
    CUSTOMER SERVICE AND THEIR PROGRAM SHOULD BE TRASHED. BILLING ME FOR ANOTHER MONTH AND I SOLD MY HOUSE PREVIOUS MONTH, EVEN AFTER I CANCELLED MY CONTRACT AFTER 2 YEARS AND 4 MONTHS. OVER SEASON 3RD PARTY REPS REFUSED TO TRANSFER ME TO A AMERICAN SUPERVISOR. DONT BUY AT&T DIGITAL LIFE…IT IS A LIFE SENTENCE WITH HIDDEN FEES!!! 4 PHONE CALLS LATER AND STILL UNRESOLVED!!!!!

    CLINT A CHURCH
    VERY UNHAPPY CUSTOMER

    Read More
  10. User Score
    0
    August 3rd, 2017
    3 people found this review helpful!
    Horrible….think again if you believe that your system is monitoring for fire….nope you have to purchase another pkg. for that. I’m not sure if I believe that the police are, yet I’m paying for it. Tried to cancel and there is a crazy fee. I am not confident at all that if something were to happen that this system would help.
    Read More
  11. User Score
    0
    August 2nd, 2017 Dallas, TX
    3 people found this review helpful!
    Camera rarely picked anything up or picked up every minute for hours on end, technician came out several times. Reduced field so that the trees wouldn’t set it off, the field of motion was so small it couldn’t even pick up someone walking in the yard.
    Every vacation we took there always seemed to be something that would take it offline. They expected me to have my senior citizen neighbor go in and try to find the equipment to hit the reset.
    Stopped recording a man getting out his car in my driveway, stopped recording for 15 minutes until he was leaving my driveway.
    We moved and disconnected the wifi, they called 2 weeks later saying they weren’t getting a signal from our equipment.
    Won’t let us out of the contract due to poor equipment and service. Majority of the time I try to pay my bill the app is not working properly and if you call they charge a fee to pay by phone. Horrible service all the way around. STAY AWAY!
    Read More
  12. User Score
    0
    August 2nd, 2017
    3 people found this review helpful!
    Faulty installation, doors sensors never stay in place. Not worth the price. Poor customer service not knowledgeable of their product to answer questions in regard to billing. Enough to make me cancel all other att services and I have had their cell phone service for over 20 years! Do not get alarm system with this company in less you like paying a lot of money for a useless alarm.
    Read More
  13. User Score
    0
    August 1st, 2017 Miami, FL
    1 people found this review helpful!
    I was lied to and mislead about the cost of this system when I signed up for AT&T internet, telephone and DirecTV. I was repeated told this was a part of my services package for a total monthly charge of $155 for the first 2 years. That’s an outright lie; it’s separate billing and is a separate and very expensive charge at $59.97/month.
    Read More
  14. User Score
    0
    August 1st, 2017
    2 people found this review helpful!
    I ordered and paid for door bell January 2017and have not received the item. They keep telling the item on backorder. I am going to cancel Digital Life after my two years. This was a wait of money.
    Read More
  15. User Score
    0
    July 31st, 2017 Alpharetta, GA
    2 people found this review helpful!
    CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE! I NEED TO TRANSFER SERVICES TO MY NEW PLACE AND I GET TRANSFERRED TO THREE DIFFERENT PEOPLE (HAVING TO EXPLAIN MYSELF TO EACH PERSON) ONLY FOR THE LAST AGENT TO TELL ME THEYLL PUT THE REQUEST IN AND SOMEONE COULD CALL BACK ANYWHERE BETWEEN 48-72 HOURS TO SET UP THE REQUEST. I AM A 15+ YEARS ATT CUSTOMER AND DIGITAL LIFE IS BY FAR THE WORST WHEN IT COMES TO CUSTOMER SERVICE.

    HATE IT HATE IT HATE IT!!!! ONCE MY 2 YEAR IS UP I AM GONE!!!!

    Read More
  16. User Score
    0
    July 28th, 2017 Madison, WI
    1 people found this review helpful!
    I have had this service for 18 months now and running over the equipment would be too good for it. The cameras constantly go offline. Can’t wait until my contract is done so I can take my business someplace else.
    Read More
  17. User Score
    0
    July 28th, 2017 Marlton, NJ
    0 people found this review helpful!
    7-28-17
    If your planning on getting this service look somewhere else.
    In February of 2015 I contacted for this service ever since I got my camera has never worked more then 3 days consecutively
    . I had the service department out at least 15 times to no avail still doesn’t work. This week I set up another service call for today Friday the 28th. . Yesterday they told me to make sure I was home on Friday between 8am and 12pm today they called me and said they cancelled my appointment because they couldn’t make it, After complaining they set another for between1 and 4 pm ( let’s see if they show up) then I get a phone call say I need a $99.00 co pay for a camera that never worked .

    Let’s talk about customer service how many times can a customer get hanged up on ? It happens a lot the warning sign is I’ll transfer you yea right .
    Shemika is an expert in hanging up on you. Twice today
    They would get a minus review but I can’t find one.

    Read More
  18. User Score
    1
    July 28th, 2017 Redmond, WA
    0 people found this review helpful!
    I never write reviews, but this time wanted to share what I believe is the most unprofessional and dishonest customer service I experienced ever. I was (and apparently still am) a Digital Life customer for about two years. We have moved to the new house with hope that Digital Life will be relocated as well. Unfortunately there is no ATT signal in that area which was confirmed by AT&T. We canceled the service 6 months ago and tried to close the account. Tried and tried. Closed it two times already, however, the account was reactivated again and again. Long story short, we are on the third round trying to cancel the account going through multiple departments, hours of phone calls and promises that “this is your final bill”. I feel it will never end and we will be forced to pay forever for the service that does not exist. And good luck to anyone who tries to find a representative who can actually talk about the subject and does not just read the scripts.
    Read More
  19. User Score
    1
    July 27th, 2017
    1 people found this review helpful!
    Don’t have access to change info, service always report errors. When alarm goes off it takes too much time for company to call. Customer services lines always busy hold wait over 20 minutes. If an emergency occurs the alarm that goes off is where you better be prepared because this company will not respond in a timely manner.
    Read More
  20. User Score
    0
    July 26th, 2017
    0 people found this review helpful!
    I just had at&t DigitalLife installed yesterday, it hasn’t been 24 hours yet and my camera is reading off line!! Tried to troubleshoot and it still doesn’t work. I have to wait for 3 days before a tech can come back out. I tried to call customer service and was on hold for 45 mins before I hung up 😡.. The keypad has a delay so I have to stand there and wait to see if ithe system is going to arm or disarm. It takes up 4 outlets throughout my house. This system is horrible! WOULD NOT RECOMMEND!! Canceling since I’m still within my 2 weeks trial period.
    Read More

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Our Score
6.2
User Score
1.5
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
720
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,013