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Reviews for AT&T Digital Life | 2019 Home Security Company Reviews
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#28
Reviews for AT&T Digital Life | 2019 Home Security Company Reviews

AT&T Digital Life

Similar to: Frontpoint Security

Our Score
6.1
User Score
1.2
Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

965

This Review is maintained by Chase Sagum

Review Last Updated: September 18, 2019

AT&T Digital Life offers wireless home security monitoring and home automation. Their monthly costs and upfront costs are slightly higher than competitors, which is offset with a shorter initial contract length. Customers can control alarms and automations through the Digital Life mobile app.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#28
Reviews for AT&T Digital Life | 2019 Home Security Company Reviews

1.2
$39.99
$149.99

Pros

2-Year Contract

AT&T Digital Life’s minimum contract length of 24 months. Most professional home security companies have a 3- to 5-year contract. The reason AT&T Digital Life can offer a short contract is because they have high up-front equipment fees. Other companies with no minimum contract length will have similarly high up-front fees.

24/7 Monitoring

Like most home security companies, Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.

Free Installations

AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.

Cons

Negative AT&T Digital Life Reviews

With nearly 1,000 reviews from real AT&T Digital Life customers, we believe we have an accurate consumer rating of 1 out 10 for the company. Best Home Security Companys never removes reviews in exchange for money with companies. Here is a summary of the biggest AT&T Digital Life complaints people have had in 2019:

  • Equipment. A few reviewers have had issues with AT&T Digital Life’s equipment – specifically the door sensors. Multiple reviews mention having to pay to re-install the equipment when they move, even though the company advertises “Free installations”.
  • Customer Service. Many reviewers are not happy with AT&T Digital Life’s poor customer service. Several mention that they are unable to effectively communicate with customer service agents.
  • Cancellation. As with most home security companies, customers can’t cancel their contract with AT&T Digital Life. Several customers are paying extra fees when the cancel, even when their contract is up.

Expensive Monitoring and Equipment

Customers can choose from three main packages.

  • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. This package includes a door sensor, motion sensor, window sensor, and an indoor siren.
  • Smart Security and Automation: $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
  • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.

Our Recommendation

With rather expensive packages and an abundance of negative reviews, we recommend you research companies like Frontpoint Security or Protect America, which starts at $19.99 a month for professional installation.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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965 AT&T Digital Life Reviews

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  1. User Score
    0
    March 16th, 2017
    4 people found this review helpful!
    I’ve had AT&T Digital Life for two months now. It breaks down at least weekly and doesn’t work until a technician comes out to repair it. It’s been essentially unusable. We tried to have it taken out but they said they would charge us $600 if we discontinued the service.
    Read More
  2. User Score
    2
    March 16th, 2017 Bethlehem, PA
    2 people found this review helpful!
    First and foremost I liked their service and was actually impressed in the beginning. We even upgraded to the outdoor camera and the keypad door locking system. Then as the months went by we noticed and we thought it must be system upgrades, the system wont recognize our account and so we keep resetting our account password. We also though maybe an outage. All these we just assumed because every time we call their customer service if not you will wait for a good half an hour to talk to someone or who you get is not professional on the phone or not courteous.

    Recently we had an issue and the system has no power to it when the only thing my husband did was to disconnect the internet as we were rearranging the furniture in the room. I found the trouble shoot tab on their webpage and starting chatting with their tech/ rep named Trever. Almost 2 hours, nothing was resolved and he said a technician is required at this time. I did made him aware that we cant till the next day. Bottom line is we agreed for the tech to come in our house today and even provided the number of my husband so that the tech can call. My husband have to leave work 1 hour early just to accommodate the tech, meaning he lost an hour pay and an occurrence because he left early. Only to find out when I finally called because there was no one who came, that indeed there was no tech appointment. BS!!!…And of course I was so angry and I was requested for a supervisor. Mind you I was calling as well from work and I was almost done with my hour. I have to call them back because I was on hold and cant no longer wait. When finally I spoke with someone to cancel my service she connected to the tech thinking maybe something can be resolved at that end. I made myself clear that there is nothing to be resolved even if they are saying that I should given them the chance to get it resolved. My reply is I certainly did and went out of our way but it’s someone else’s wrongdoings or not doing their job that caused this issue. I was told that If I refused to get a tech come to our house on the schedules that they are providing, then I have to pay the early termination fee of $130. I told them, I wanted the service cancelled because I am a very unsatisfied customer, and the service I paid for was not provided. We didn’t have an alarm system for more than 24hours. I was told well if you terminate you wont get another company anyhow right away. The nerve.! Well I eventually got their supervisor. She said the same thing basically. I told her paying the fee is not a problem, but out of respect for my husband , he lost time and acquired an occurrence from work, plus me paying it is too much on our plate. These people when they talk to me sounded only they mean just pure business. I refused to pay the termination fee. And I told them they should investigate whoever that rep/tech that we chat online, who never did his job right and did not even have a notation on anything about the transaction yesterday. They are even offering me $30 for the inconvenience fee for not having the alarm system for a period of time. Poor service, frequently fluctuating signals. And certain reps are unprofessional.

    Read More
  3. User Score
    0
    March 16th, 2017 Jupiter, FL
    1 people found this review helpful!
    We had AT&T Digital Life alarm system installed over a year ago. The original technician could not get the keypad working and just left. Since then 4 other technicians have been sent and finally the 4th technician was able to get the keypad working. AT&T was automatically taking the money from our bank account for over a year and we never even had the system on line and monitored. The monitoring company would call several times per week to let us know we were not online. Now that they have billed us for 13 months and are now saying they will only credit back 2 months. They are outright thieves and we will never use another AT&T product again. Since this has happened I have switched 38 cell phone lines from AT&T over to Verizon and will vocalize my displeasure with all my business associates and friends. You are done stealing anymore money from me AT&T !!!
    Read More
  4. User Score
    0
    March 15th, 2017
    2 people found this review helpful!
    This is the worst experience I have ever had. When I first called the customer service agent quoted me a price of $30 monthly plus tax (of course) since I had purchased house with all the equipment. I confirmed price several times with agent. At the time of installation I was told by tech. it would be a higher monthly price. Called and was transferred to what seem all over the nation until It was settled. Not even a month later got a $300 bill. Called customer service and again was on the phone for hours. I was the only one that took notes and since their trained customer service agents didn’t they could not help me. I cancelled service since I did not want to get robbed for the next two years of contract. I see them a thieves with a license.
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  5. User Score
    1
    March 13th, 2017 Commerce City, CO
    1 people found this review helpful!
    anytime I have called for Shriner service I have to wait at LEAST 20 minutes. Then when I finally get someone on the phone I have to explain to them what’s going on even when they have my information saved. They have no idea who I am. I am placed on multiple holds. The time it takes me to finish a call is on average 45min to an hour and a half. The customer service representatives are fairly nice but their accents are so thick I can barely understand them. I asked to speak to a supervisor and was told that “there are other people waiting on hold and you’re taking up their time” it’s absolutely incredible to me that they actually have this bad of service because the actual security system works well, the people who install it are nice enough and the respond time is great.
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  6. User Score
    1
    March 11th, 2017 Bel Air, MD
    1 people found this review helpful!
    They have SO many problems with this system I can’t believe they are still selling it!!!! Every time I have an issue which is ALOT they are at my house for at least 4 hours sometime 6 or 8 hours trying to figure it out and then after 6 hours they leave because they don’t have the correct parts and I’ll have to reschedule another time. They should pay you for your time if the problem is on their end which it always is!!!! Do not get this system you will be very unhappy, they just can’t seem to figure it out.
    Read More
  7. User Score
    0
    March 11th, 2017 Newtonville, MA
    1 people found this review helpful!
    I had the worst time using this product. I am tech savvy but could never get my thermostat to work. The tech interface was hard to use and when I wasn’t accessing it through my phone but manually, the thermostat was even more confusing.

    The alarm system worked well though – but they never told me I had to register the alarm with the local police authorities and that I would be charged for false alarms, something that would have lead to further research on my part before buying.

    The sales (at the AT&T store) lead me to believe that the product would be billed through AT&T (instead I received a separate invoice) and that I would have a reduction in my AT&T bill that would compensate me for the first year’s charges. They lied.

    When I called to complain, customer service asked if I had read the contract and then told me about the cancellation fees.

    I let it ride for a year and then cancelled, paying the fee of $350. I did it on principle. However, now I am stuck with this substandard equipment with no hope of dumping it and no idea how to take it all out of the house.

    This whole product is a way to sell stuff that is old school technology linked to your phone that has old school interfaces that don’t work. There isn’t a manual that makes sense for it either. Crazy. Stay as far away from this product as possible.

    Read More
  8. User Score
    0
    March 10th, 2017 Shawnee, OK
    1 people found this review helpful!
    The equipment and product is awful and not worth the effort. And they charge for every little item or question. I’d rather have tin cans tied to the door knob than continue with the”product.”
    Read More
  9. User Score
    0
    March 10th, 2017 Silver Spring, MD
    1 people found this review helpful!
    This is the worst security system ever. I was between ADT and Digital life but since I use AT&T for my cell phone, I thought this would be easier. They were prompt about coming out and it worked well for 3 months. However, from Jan on, the system would go offline every day and render the keypad useless. I had 4 technicians come out on separate occasions and they each addressed the problems but it lasted 1-2 days. In addition to moving the main box and drilling into my walls on 3 occasions, the online service people weren’t much help. Similar to the DELL flowsheet, they try to troubleshoot by having you remove different devices and resend signals from their home base prior to sending out a technician. After 4 technicians in 1 month, I told them that’s enough and I want to cancel. Then they tried to slap me with an early cancellation fee. Why do they expect me to pay for services they don’t render?

    I strongly suggest you do not use ATT Digital life unless you want an alarm system that doesn’t work at a price substantially higher than their competitors

    Read More
  10. User Score
    0
    March 10th, 2017
    1 people found this review helpful!
    Over the one year we’ve had this service, there have been issues with keypad, app, monitoring, communication, multiple tech visits, and when contacting customer support, plan to be on hold anywhere from 24-53 minutes before you get a live person. Most recent phone support call: 2 hours 12 minutes. We are 600 miles away, the system is showing armed, but Digital Life says no guarantee it is being properly monitored. Cameras not working, and told it will take 3 weeks to get them working again.
    Read More
  11. User Score
    0
    March 9th, 2017
    1 people found this review helpful!
    The customer service experience is horrible. Supervisors are detached and disconnected to your needs. Be prepared to be on hold for 12-15 minutes on any call.
    Read More
  12. User Score
    0
    March 9th, 2017 Denver, CO
    0 people found this review helpful!
    All I have to say is I tried and tired again to work with this company and system. Needless to say my system breaks every other week, I have to usually have to wait on hold for at least 30 mins on hold before I get an agent when calling customer support. Company has came out to my house several times to repair equipment that does not work and continues not to work.

    When I decided to cancel they made me jump through MAJOR hoops to cancel and would not let me out of my contract.

    I set a cancelation appointment, but instead they sent a technician out to repair it and not remove it. When I called to turn appointment from a repair to a cancel while technician was there, they told me they cannot in-install their equipment and still would not cancel account. They said to let technician repair equipment AGAIN and that they would give me a discount on my monthly bill. I don’t want a discount on my monthly bill, I want my home protected with a system that works!

    What’s the point of a home security system if it does not work? I don’t feel safe in my own house and AT&T does not allow customers out of their contract even if their equipment does not work and wont in-install it. I told them I don’t even care about the cancelation fee, at this point I just want system out. They didn’t take care of me.

    With my experience, even if AT&T develops the best state of the art system in the future, I would NEVER go back to them, nor can I recommend product to anyone!

    AT&T does NOT take care of their customers and its clear they are just worried about collecting money from them instead of providing a functional working product that is reliable. What IF someone broke into my house and my system didn’t work, would AT&T take responsibly and pay for the damages? They clearly don’t care about the product and service and safety they are providing, ONLY a way to make extra money beyond phones.

    Ive never had an experience with a company that provided an awful product that they would not take care of their customers. Shame on AT&T!

    Read More
  13. User Score
    2
    March 8th, 2017
    1 people found this review helpful!
    I had my truck stolen from my driveway so that same week we went to sign up for Digital Life. The next week my house was broken into (turns out it was my neighbor who stole my truck/broke into my home) but the surveillance camera was CRUCIAL for bruglar identification purposes. Cops saw the videos and arrested him shortly after.

    Because of how crucial the surveillance video was, is why i give them an extremely low rating.

    Ever since the break in i regularly monitor all video captured by our security cameras and have noticed that sometimes it takes DAYS for video to show on the PC and Android app. In case of another burglary my security camera would be USELESS because id have nothing to show to the police. I called customer service and they told me it was due to maintenance and would EVENTUALLY be fixed. Sure enough the videos show a few days later but by the time those videos come up they could easily delete themselves because of the 250gb storage space and self cleaning options.

    I believe this is a huge downfall because it could be crucial for police to have a description of any offenders in your home and you have nothing to show for days.

    Read More
  14. User Score
    2
    March 8th, 2017
    3 people found this review helpful!
    Ok! My wife and I where getting new phones and the sales guy said hey, we have a deal on digital life security going on right now. He advised us it would be a one year contract and that after that we could cancel if we where not happy. Well be being a full time Fire fighters and gone often, told my wife hey let’s get it for you and the kids to be safe. After an ordeal with the install.( all the equipment did not come that I was promised would be installed). About 8 months or so into our contract my wife was diagnosed with an illness one one wants to here, the big Country word. So I called to see how much longer we had on our contract cause our bills where getting tight with so many doctor bills. They told told me I was in a two year contract and that they don’t have a one year contract. So after fussing with them about it, I was told I had to do the two years or pay a crazy amount for opting out early which I could not do at the time. After about two more months we got behind one months payment, I came home my camera was off and my air conditioning was not working. This was about mid July first of Aug, so I called digital life to see why it was not working and they said from a lack of payment on the antimated answer service. It was friday and I tried to get up with someone to pay my pass due, cause my daughter has asthma and it’s like 100 degrees outside. I never did get up with anyone, but on Monday I called and had a come to Jesus meeting with them. They advised me that there phone system was down and know one could call in. Lucky she did not have an attack over the weekend. And my keyless entry on the front door would not unlock, so after talking to them they told me they have the right to turn off my thermostat or control it themselves and the keyless door entry. So because of one month of lack of payment they had my thermostat off and front door lock so I could not even get in my own house. Luckily I did not put a keyless entry on the back door so I was able to get in my house. In saying all this my attorney and some others are investigating how they can legally do that to people. I cancelled my service and advised there corporate office that I would advise everyone I know and can the message to that there system sucks and that it is an invasion of on homes and that they are no better than the thieves I was trying to keep out. Do what you want but I do not recommend this company at all.
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  15. User Score
    0
    March 7th, 2017 Cincinnati, OH
    3 people found this review helpful!
    equipment has ongoing malfunctions, billing is inaccurate, cust reps will promise you anything but take no action. They will not let you out of contract even though equipment fails.
    Read More
  16. User Score
    1
    March 6th, 2017
    3 people found this review helpful!
    Digital life Alarm system has many logging on problems, having to wait 24 hours to relog on is unexceptal. Very unhappy with service. Would definatly look at other alarm companies.
    Read More
  17. User Score
    0
    March 6th, 2017 Dallas, TX
    3 people found this review helpful!
    Clueless service agents who put you on hold every time you have a question about a simple charge. I think their goal is to leave you on hold long enough that you just give up and hang up. I spent 1 hour and 20 minutes disputing a $39.99 charge which was on my ATT statement but they couldn’t find it on their systems. I even offered to email or fax them my statement from their own company but they just kept putting me on hold. AT&T is just a badly run company all around but Digital life is a new low.
    Read More
  18. User Score
    1
    March 6th, 2017 Bixby, OK
    1 people found this review helpful!
    Last July our house was hit by a tornado it completely knocked our alarm system out it took over 3 months to do the repairs. When I contacted AT&T Digital Life to come out and fix the alarm I also told them that I wanted to upgrade my outside cameras. The salesman I spoke with talked me into cancelling my account and opening a new account so I can upgrade my package, I did that and proceeded with my order (which took 3 hours) I paid him over the phone for half of my equipment and then scheduled my install. The installer comes out and spends 8 hours and I asked him about my cameras which he told me that he did not have and were not on his install instructions. After he left I got on the phone with Digital Life and spent another 3 hours and finally was told it was above his pay grade and someone will call me in 48 hours which no one called me so back on the phone with Digital Life for another 3 hours until I found someone that actually wanted to help me she connected me with customer service I found out they could not find my money I paid him over the phone (which I have proof from my bank statement) which I thought I was fixed turned out it was not but they did correct my installation problems. They finally came back and installed what I paid for and everything was working great. Then 2 months goes by and my outside cameras stopped working I thought it was my WI FI so I called my WI FI provider and boosted my WI FI then I called to have someone come out to fix them. They sent out a guy who tried to fix them but could not so in a couple of days they sent out another guy who said he could not fix them and he would recommend that I just cancel my service. I called Digital Life and told them what the technicians told me and they had a area manager call me and she told me she was sending a AT&T Digital Life Engineer and his Supervisor out to look at the problem. When they called to confirm the appointment I found out it was the same guys that told me to cancel my service. I called Digital Life back and told them just to cancel my service that I have had it but they would not cancel until another technician came out to try and fix the problem I told them they could not send the same technicians from the same company because they keep telling me to cancel my account. So when the technician comes out he asked me why I didn’t cancel my account and I asked him if he worked with the other technicians that have been trying to fix and he said yes, frustrated he went to try and fix it and told me that my account was cancelled and that they would be out in a week to pick up the equipment so I can get a refund. When I didn’t here from them I got back on the phone with Digital Life and they told me my account was not cancelled. By now I am so tired of being lied to that I told her to cancel my service and told her how frustrated I was, when I asked her about the equipment she told me I owned it that I went pass my 14 day warranty. I asked her where she was at and she told me the Caribbean. That told me she really didn’t care she was just being polite. I have not found anyone to help me get my money back so I can go with another alarm company
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  19. User Score
    0
    March 5th, 2017
    1 people found this review helpful!
    First off, me and my husband moved to a place that already had a security system installed (at&t digital). So i called to have it turned on. Unfortunately I was unaware that a censor was not check by the installer. I was going through my basement door and found that the alarm did not go off. The only reason I found that out is because I forgot to turn off the alarm before going out the door. So I ran up stairs thinking my alarm was sounding well low and behold it did not. So i called them to let them know. Well they told me it would be a 40$ charge for them to install a censor on that door because it was after 14 days. WHAT THE HECK! why should I have to pay 40$ for a little censor that was not checked by the installer. They spent 5 hours at my home and that is CRAP!! It is not my job to baby sit Digital Life’s employees and now I have to pay for it. On top of that I am lock in for 2 years with my no security because of that 1 door, I will never recommend this company! EVER! I will write this review everywhere!
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  20. User Score
    10
    March 3rd, 2017
    1 people found this review helpful!
    I have never had a problem. Any time I have had to call them with an “issue” they were able to fix it over the network while I was on the phone. I have added features o my system over time, and all of them have worked great, and the technicians have been really good.
    Read More

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Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

965
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444