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AT&T Digital Life Reviews

Reviews of AT&T Digital Life from real customers
(909 verified)

Our Score
6.2
User Score
1.3

See Top Rated

Our Score
6.2
User Score
1.3
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
909

Overall Score

Based on ranking criteria
6.2 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 24, 2019

  • Offers Multiple Security Packages: Customers can choose from three main packages.
    • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. Specific features are not specified on the Digital Life website.
    • Smart Security and Automation:  $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
    • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.
  • Free In-Home Consultations: AT&T Digital Life offers free in-home consultations to interested consumers. This helps to ensure that the customer will purchase the equipment and service plan that is best for them and their particular home.
  • 24/7 Professional Monitoring: Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.
  • Free Standard Installations: AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.
  • Minimum 2-Year Agreement: AT&T Digital Life’s minimum service agreement is 24 months, which means that customers will either be locked into a contract for at least two years or have to pay steep cancellation fees.
  • Early Cancellation Fees Apply: Customers do have the option to get out of their Digital Life contract—at a price. Early cancellation fees start at $640 and go up from there, depending on how much time you have left in your agreement.
  • Our Recommendation: With rather expensive packages and early cancellation fees, we recommend you research companies like Frontpoint Security and Protect America.

Most Helpful Reviews From AT&T Digital Life Customers

  1. User Score
    0
    Sarah Breen
    September 22nd, 2018 
    ATT digital should NOT be in the service of protecting people’s homes and families. My equipment has not worked one too many times for something unfortunate to happen in our home. I cancelled today, which leads to a whole other host of problems. Our thermostat is not working and incannotncontril the air in my home.Read More
  2. User Score
    0
    ROSE WILLS
    May 1st, 2018 Baltimore, MD
    AT& T digital Life was the worst security system I ever purchased. There customer service will lie to you and then when you want to cancel they hit you with the cancellation fee. The service from the moment of installation was a nightmare. First, was the security door lock which locked my entire family out of home due to the lock not working properly,. approximately two days after it was installed. Called customer service there was nothing they could do to get us access to home,so they informed us to contact lock smith and that they would reimburse us. So we did call lock smith and the next day they inform us they would not reimburse us. I wanted to cancel service at this point when they informed me that I would be subject to an early cancellation fee. So, I tried to work with them and they came out a changed the lock on the door, which still never worked properly. Secondly we notice that the system would read not arming. So we called again and they told us nothing was wrong we just had to pull the panel box off the wall and it would reset. The last and final problem was when we walked in the house and we failed to disarm the system. We noticed an hour later that we did not disarm the system and that the system never went off. Again we called and AT&T keeps lying could do nothing and threatens with early cancellation fees. The camera does not record, and a thief can completely burglarize your home and AT&T will still keep charging you for a system that does not work at all. So, they can charge me for the early cancellation fee, I will see them in court because I am the consumer and nobody should have to pay for a security system that absolutely does not work. It let's thieves in a totally locks you out. Worst security system ever made.Read More

909 AT&T Digital Life Reviews

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  1. User Score
    9
    June 11th, 2014 Flowery Branch, GA
    1 people found this review helpful!
    have had this system for 8 months and had none of the problems described by others. Although I find it slightly pricy, the overall ability to monitor the cameras, see when the kids get home and toggle the lights when we are out of town is worth the peace of mind. Only once did my video go off and i had to upgrade teh app on my Ipad.
    Read More
  2. User Score
    0
    June 7th, 2014 Greenville, OH
    4 people found this review helpful!
    Customer service and quality control at AT&T Digital Life is horrible. Amazing that a business can survive over 100 years and have 100,000 customers and be this inept. The telephone support, on two separate occasions, mis-spelled my user ID. The on-line instructions for creating a password are incorrect, frustrating users. The area manager’s arrogance was typical of a corporate giant that has survived too many generations. Corporate customer service is automated – need I say more? The installation technicians were great. Too bad these guys aren’t running the Company.
    Read More
  3. User Score
    0
    June 3rd, 2014 San Jose, CA
    2 people found this review helpful!
    Worst service ever I would not recommend AT&T digital life to my worst enemy. Nothing works and you get calls form AT&T middle of the night at 2 and 3 in the morning telling you the system is off line and to have you trouble shoot it this happens to me 2 to 3 times a weeks and lack of sleep disrupts my day. They had tec come out 3X with no solution and they want to charge me $500 to cancel the service because of their incapability to deliver the service I’m paying for. Also system turns itself off if you think you have your alarm on when you set it on think again. Camera’s don’t work all the time. This has been nothing but pain for me loosing my sleep , staying home form work to have someone come out and try to fix things with no solution and after all this they are not even willing to cancel the service.
    Read More
  4. User Score
    0
    June 2nd, 2014 North Olmsted, OH
    3 people found this review helpful!
    I had Digital life installed Dec ’13. Cameras work sometimes sometimes not. I have been dealing with att on this matter since. I had to write to the headquarters just to get them to listen to me. Then I am told that I was the only one with this problem and it was probably my internet. Well guess what I have att uverse so there go that theory. So they had the cameras replaced the dlc box replaced and still no change. Now I have been told that several people are having the same problem. Would I recommend this, NEVER. Not until they fix all the problems.
    Read More
  5. User Score
    6
    May 28th, 2014 Anaheim, CA
    0 people found this review helpful!
    I have no complaints with the installer. He was prompt, professional & informative. The only thing he didn’t mention was the type of batteries needed when they get low. Here comes the frustration…After 3 phone calls to ATT, giving all my personal info/passwords & driving to 6 different stores, including an ATT store, I finally found the correct battery at Radio Shack. My opinion is that this company really needs to focus more on the education of their customer service dept. so they can send customers to 1 location with the correct size/style# of something as simple as a battery. Better stock up when you do find them!
    Read More
  6. User Score
    10
    May 28th, 2014 Houston, TX
    1 people found this review helpful!
    I want to start off saying we were very skeptical about the service we called around to different companies and we finally decided to go with at&t since we already had Uverse which worked very good. We got the digital life installed on May 14,2014 however we did have to have a conversion box installed which made the service take about 12 hours. After all said and done the installation went perfect the system was all clear no problems whatsoever. The installation was on time he was very professional everybody that came out to do there part was on time and very professional. The installer took his time and went over every aspect of the system with us and explained all of the functions of the system. We went on vacation and all the systems functioned properly the camera was clear which I was very happy with. All equipment worked properly. I want to say thanks to at&t for making this a pleasant experience. We will be getting another camera in the near future. Thanks for making my family feel safe and secure.
    Read More
  7. User Score
    10
    May 22nd, 2014 Alpharetta, GA
    1 people found this review helpful!
    The review on Digital Life is outdate and very vague. The service is great and i am very happy to have such a great company keep me proteccted. Who can tell with all those other companies i have never heard of.
    Read More
  8. User Score
    9
    April 6th, 2014 East Northport, NY
    1 people found this review helpful!
    Had a wonderful experience with the tech. Install was complete with no hiccups. My only reason for not giving them a 10 is the low beep sound when a door opens. I have little kids and would’ve liked it to be louder. AT&T is aware of the request by many and are working on it. Aside from that seems to me the system works fine
    Read More
  9. User Score
    1
    February 24th, 2014 Marietta, GA
    4 people found this review helpful!
    Buyer beware. Paid upfront fees for services desired. Paid to have my old security system to be removed. Digital Life service tech comes to house only to inform me cell service at my location was not strong enough to install. Now I have no alarm, fire, etc. coverage!
    Run around at AT&T Digital. On top of everything, tech would not take two boxes of their equipment (which was shipped to me by them)! Was told I would have to open, put return label, re-tape & I would need to take to UPS !
    Read More

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Our Score
6.2
User Score
1.3
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
909

Overall Score

Based on ranking criteria
6.2 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,299

Overall Score

Based on ranking criteria
9.0 /10