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AT&T

AT&T Digital Life

Similar to: Frontpoint Security

Our Score
6.1
User Score
1.2

Visit Site

Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
924

This Review is maintained by Chase Sagum

Review Last Updated: January 24, 2019

  • Offers Multiple Security Packages: Customers can choose from three main packages.
    • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. Specific features are not specified on the Digital Life website.
    • Smart Security and Automation:  $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
    • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.
  • Free In-Home Consultations: AT&T Digital Life offers free in-home consultations to interested consumers. This helps to ensure that the customer will purchase the equipment and service plan that is best for them and their particular home.
  • 24/7 Professional Monitoring: Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.
  • Free Standard Installations: AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.
  • Minimum 2-Year Agreement: AT&T Digital Life’s minimum service agreement is 24 months, which means that customers will either be locked into a contract for at least two years or have to pay steep cancellation fees.
  • Early Cancellation Fees Apply: Customers do have the option to get out of their Digital Life contract—at a price. Early cancellation fees start at $640 and go up from there, depending on how much time you have left in your agreement.
  • Our Recommendation: With rather expensive packages and early cancellation fees, we recommend you research companies like Frontpoint Security and Protect America.

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924 AT&T Digital Life Reviews

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  1. User Score
    0
    February 10th, 2017 Louisville, KY
    3 people found this review helpful!
    This company is the WORST!!!! Although I don’t have a problem with the alarm itself, I have had a horrible time trying to transfer my service to my new home. The customer service is awful and I wouldn’t recommend this company to my worst enemy!!!
    Read More
  2. User Score
    10
    February 8th, 2017 Melbourne, FL
    3 people found this review helpful!
    I have had DL for 2 years now and have nothing but praise for the service. Main battery went bad and I had a new one within a week at no charge. Very reliable system and is constantly being upgraded with new features. Only drawback is to add a camera after you have service will incur a $100.00 plus fee to have installed.. I had a great installation and believe that is what it is all about for system reliability. Billing has been spot accurate and they are easy to get a hold of. Do not know what rock these others crawled out from.
    Read More
  3. User Score
    0
    February 3rd, 2017 Irving, TX
    4 people found this review helpful!
    At&T digital life is the absolute worst!!!! Does not work and they want to charge us $700 to cancel. Do not buy into free installation!!! Terrible terrible terrible!!! I wish I had read all reviews first
    Read More
  4. User Score
    0
    February 3rd, 2017 Lake Orion, MI
    6 people found this review helpful!
    Multiple service calls for “security” sensors not working, hard reboot several times, technicians coming 2 days in a row for the same issues and results. The latest issues were all sensors not registering i.e. off-line including smoke, motion and entry sensors. Is this a security system? Yesterday, February 2, 2017 the tech came out and re-synchronized the sensors, hard rebooted the system leaving with “everything working” , I was told.
    This was a repeat from the day before with the tech doing the same thing with the same results i.e. “everything is working”. Yet the next morning the sensors were Off-Line again.
    I have been on the phone a total of 6 hours over a period of 3 days. I am the CEO of a software company and understand business, software issues (which I believe is the issue) and technical support. However, I am re-routed through technical support to another department to cancel the agreement, then re-routed back to support to have a technician verify the system is not working. This morning, Friday, February 3, Digital Life texted me the system was not working and I should call them. If they know the system is not working why do I need to have another technician come out a third day in a row to tell them the system Is not working?
    Now, really reading the 2 year agreement contract, I have no legal position other than small claims court or binding arbitration….me against AT&T?…we know the outcome!
    Read More
  5. User Score
    1
    February 1st, 2017
    2 people found this review helpful!
    Horrible. Once they have you they treat you like dirt!!!!!
    Read More
  6. User Score
    0
    January 30th, 2017
    3 people found this review helpful!
    If i can save one person the frustration I have had since day 1, and i do mean day 1, I will be happy. My cameras went down less than 12 hours after install and I have had multiple and i mean multiple issues with my systemever since. Cameras going offline, garage door not opening, system going down etc etc etc. In the 10 months I have had this alarm, I have had no less than 7 service calls with each saying all is good (it wasn’t). Not to mention the several over the phone fixes. My daughter has been locked out on 3 occasions and now my system is malfuntioning due to a frequency interruption. Once my 2 years are up I will personally rip the system out and go back to a hard line system.
    If you choose to go forth with one of these systems all I can say is good luck and i wont say i told you so.
    Read More
  7. User Score
    0
    January 30th, 2017 East Setauket, NY
    1 people found this review helpful!
    Customer Service is horrible. Multiple equipment failures

    I am constantly sending back equipment for replacement. Sensors fail with a message of tamper detected even days after replacing batteries. Multiple false alarms especially at midnight. Do not install the garage openers. The system does not monitor when the door opens. I have asked the technician to add sensors to the garage door itself to detect if it opens. Last night the system opened my garage door by itself. Since the system was armed, the alarm went off with an intrusion alert! I contacted the company and I was informed that somebody is going to come and check the system but after being promised many times. Nobody came and the company keeps on cancelling appointments. STAY AWAY from AT&T Digital Life. It makes your house unsafe!

    Read More
  8. User Score
    0
    January 26th, 2017 Saint Louis, MO
    5 people found this review helpful!
    What a bunch of crooks. I signed up for their system and they sent someone out to start the installation process. Couldn’t be finished in 2 days so they set up another appointment. They then cancelled 4 different appointments for the completion of the install. I called to cancel and they said that since I was past the 14 cancellation period I owed them $600! For a system that was never installed! This is a scam to set up a bunch of appointments, fail to install and then charge unsuspecting customers $600 for canceling a contract they never lived up to. Tell all of your friends to watch out. I lost all respect for ATT.
    Read More
  9. User Score
    0
    January 25th, 2017 Jacksonville, FL
    2 people found this review helpful!
    So your thinking about AT&Ts DigitalLife? Well, DONT , JUST RUN AS FAST AS YOU CAN IN ANY OTHER DIRECTION!! We have had the system for 9months and in that time they have had to replace the touch tablet twice, constant camera failures, the system is just buggy. Spontaneous alarms chirping at 3am telling me ‘crash detected’ and nothing at all, cameras consistently not working due to either ‘connectivity’ or ‘poor signal’ and I’m running on high speed with an 2200ac router. The panel goes out and I have had to do a hard reset (unplug from wall, remover cover, remove battery, wait 5 mins and do everything in reverse) a dozen times or more! And now, they are telling me that I have to pay them to come get there crap out of my house. Also it is not compatible with any other system… this had potential, but they have failed miserably. I just wish there would have been honest reviews when I was looking.
    Read More
  10. User Score
    1
    January 23rd, 2017
    3 people found this review helpful!
    I was forced to move out of the rent house where I had AT&T Digital Life because of the house being sold, I had to move quickly to an apartment that I could afford, and I explained this to AT&T Digital Life three times and they still are going to charge me the cancellation fee, stating that they have service around me. How can I help it if places around me accept it but this complex does not? Less than zero customer service do not get this alarm system
    Read More
  11. User Score
    0
    January 15th, 2017 Hyattsville, MD
    2 people found this review helpful!
    HORRIBLE! We installed Digital Life due to problems with packages being stolen. The first time one is taken, I try to look at the video. The installer didn’t turn it on – no video and it is MY FAULT. I paid for a service for two years and when I actually wanted to use it, I couldn’t. The only thing they could say was you should review your account. They have no problem taking my money, but can’t do anything else. I have stuck up for AT&T DIgital Life for two years, put off other companies try to get my business and this is what I get? I will purchase my own equipment and go with a
    Read More
  12. User Score
    2
    January 13th, 2017 Milpitas, CA
    3 people found this review helpful!
    Setting up bill pay for ATT digital life was extremely awkward. I was informed when I got the service that all my billing would be linked. Then it turns out they can’t link your cell phone and digital life together. After a few late payments with service charge I then needed to set up auto deduct from my credit card. After some time my credit card expired and the same thing happened again. I called to pay off my bill and cancel my service because it was a nightmare to pay the bill. Four months after my account was closed I started getting calls from a collection agency for a cancellation fee I was not informed about.

    The website is also extremely cumbersome to navigate. I did not like the service.

    Read More
  13. User Score
    10
    January 12th, 2017
    3 people found this review helpful!
    I use Digital life everyday, the water sensors and the ability to check and see if my kids are at home from school and to make sure the garage door is closed at night. It’s awesome!
    Read More
  14. User Score
    0
    January 10th, 2017
    4 people found this review helpful!
    Customer service is the worst I have ever seen!!! It took us 2 hours on the phone to get everything straightened up, they didn’t log us in the system right so our appointment never got made, they told us we could get everything and when they got to our house they said there wasn’t enough signal to work the system.. I get 4g LtE at my house… pathetic company!!! I do not recommend anyone to use this company!!!!!
    Read More
  15. User Score
    9
    January 7th, 2017
    1 people found this review helpful!
    Product works well , install was thorough, confidence
    Very high as far as me & my family’s safety
    Read More
  16. User Score
    1
    January 6th, 2017
    4 people found this review helpful!
    I’ve had the system for three months and say it’s been su average is an understatement. The software doesn’t work, the equipment isn’t great and the service techs are very unprofessional and criticized each other.
    AT&T is new in the security field and it shows. They need training on installation, monitoring and customer service
    All my electronics, including, land line, TV , internet and cell service are with AT&T and I’m totally satisfied with the lot!
    This one needs to go back to the bench for retooling!
    Read More
  17. User Score
    0
    January 5th, 2017 Smithtown, NY
    3 people found this review helpful!
    This has been the worst experience ever. I am very disappointed in atnt with this digital life. I waited for over 2 hours to speak to 7 different people which not one of them were able to help me or even get my information on the computer. They sure take my monthly payment but when I need them for something not 1 person was there . Not even a supervisor!!! Very unsatisfied customer….
    Read More
  18. User Score
    1
    January 4th, 2017
    6 people found this review helpful!
    We installed digital life on 10/18/2016. From day one (literally day one) it has not worked properly. We have had techs work on it multiple times. We have spent hours on the phone. Finally, when we said enough is enough, a tech got approval to remove system at no fee, no cancellation charge, nothing. However, we have been lied to by ATT saying we had canceled the appointment and they have no such statement from a tech. They refused to do a 3-way call with tech. So they basically expect us to pay for security that does not work.
    Read More
  19. User Score
    0
    January 3rd, 2017 Kansas City, MO
    6 people found this review helpful!
    Worst Customer Service Experience EVER. Very long waits (never got off phone in less than an hour, up to 3 hours at a time), disconnects, non-English speaking – difficult to understand because of accent and voice volume/connection.
    Read More
  20. User Score
    0
    January 2nd, 2017
    5 people found this review helpful!
    Really bad company to do business with. Customer service is the worst that I have seen from any company. Long waits on the phone, never less than one hour. Transferred a lot from one department to another without solution. I don’t think that the goal is to provide a solution, just to transfer you around until you become frustrated and hangup. Salesperson never sent a written contract. Quoted one monthly amount at the time of purchase. I tried multiple times to get a copy of the agreed upon monthly charges from them. Even went to a local AT&T store but still not able to get help. Never got it until the first bill came and it was DOUBLE what was quoted. On a scale of 1 to 10 their Customer Service is a NEGATIVE 10. When you tell them that you want to cancel your order they transfer your call to the Caribbean (and they told me it was Jamaica). There’s an apparent lack of honesty and transparency and no concern for customer satisfaction. If Customer Service is a low priority for this company, then why should we support this business? There are other companies who do want your business. Read the other reviews. They’re all similar. We all cannot be lying. THE BEST GIFT YOU CAN GIVE YOURSELF IS TO GO WITH ANOTHER COMPANY!
    Read More

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Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
924
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,317