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#30
AT&T

AT&T Digital Life

Similar to: Frontpoint Security

Our Score
6.1
User Score
1.2
Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

941

This Review is maintained by Chase Sagum

Review Last Updated: June 7, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#30
AT&T

1.2
$39.99
$149.99

  • Offers Multiple Security Packages: Customers can choose from three main packages.
    • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. Specific features are not specified on the Digital Life website.
    • Smart Security and Automation:  $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
    • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.
  • Free In-Home Consultations: AT&T Digital Life offers free in-home consultations to interested consumers. This helps to ensure that the customer will purchase the equipment and service plan that is best for them and their particular home.
  • 24/7 Professional Monitoring: Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.
  • Free Standard Installations: AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.
  • Minimum 2-Year Agreement: AT&T Digital Life’s minimum service agreement is 24 months, which means that customers will either be locked into a contract for at least two years or have to pay steep cancellation fees.
  • Early Cancellation Fees Apply: Customers do have the option to get out of their Digital Life contract—at a price. Early cancellation fees start at $640 and go up from there, depending on how much time you have left in your agreement.
  • Our Recommendation: With rather expensive packages and early cancellation fees, we recommend you research companies like Frontpoint Security and Protect America.

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941 AT&T Digital Life Reviews

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  1. User Score
    0
    March 2nd, 2017 Bethlehem, PA
    1 people found this review helpful!
    This system is garbage. It’s controlled through an app and the app rarely works.
    Read More
  2. User Score
    0
    March 2nd, 2017
    3 people found this review helpful!
    EVERYTHING about this service is a JOKE!! I have had the service for 8 months and I have had MULTIPLE ISSUES. It took forever to get set up correctly in the first place. After that we had a good 2-3 months of it working. It went down, I had tech come out and fix it after spending several hours on the phone with their clueless customer support. It was fixed for a week then went down again. So I let it just ride the month; no time to wait at home for their tech support to come out. Then I called again 1 month ago and spent a whopping 3.5 hours on the phone; transferred back and forth from one ignorant employee to the next. Each one made me retell the entire process; proving their obviously is no communication among team members. Finally got someone that seemed to understand my frustration, we did a 4th hard reboot of the system over the phone. It failed. So I had ANOTHER tech guy come out the next day. He was here for over an hour and assured me the system was up and working again. Boom it worked for 3 days and FAILED again.

    BOTTOM LINE…….. AT&T Digital Life is a complete waste of your money. The website never works online, the app on your phone crashes, the camera is always offline, and the customer support is useless. As I type this, I’m currently on hold with them; for a full hour now. I will NEVER use this service again.

    Read More
  3. User Score
    0
    March 2nd, 2017 College Station, TX
    2 people found this review helpful!
    WORST SERVICE EVER. App barely works, customer service is horrendous and you cant cancel. Every month they bill me for 2 accounts. I only have one. Every month i have to call and get a credit back for the second account i never opened. This has been going on for a YEAR!!!! Cant wait for the contract to be up. Oh and the camera doesnt pick up motion most of the time so it hardly records anything.
    Read More
  4. User Score
    0
    March 1st, 2017 Valparaiso, IN
    2 people found this review helpful!
    They suck period. They were two hours late. Waited three months to bill me even though I asked. And my system has never worked properly. Yet they won’t cancel me and try to make me pay each time they come out. This system is wacked.
    Read More
  5. User Score
    2
    March 1st, 2017 Pico Rivera, CA
    2 people found this review helpful!
    This is the third day calling at&t digital, yesterday they gave me a tracking number of the sensor I sent Dec 20 2016 they charging me 39.99 because they didn’t received, ask for a supervisor to speak said no supervisors, today I called this morning to tell them I went to ups fedex post office giving them with the tracking number they gave yesterday they told me this tracking number is not valid to many numbers fedex we only have 12 digits no letters ups no is not valid ,I was driving all the morning trying to find this damaged sensor I sent with envelop and stamps they at&t sent me by mailed, today I called again and said we have supervisors but you have to wait 30 minutes, I told them I preferred to wait one hour instead of driving all around to find where is the sensor, is so sad that at this days we have to deal with FRAUD companies, and I’m thinking they installing bad sensors to make extra money because the stamps they delivered doesn’t belong to nobody was going on with this world we leaving everything is money no more customer servive, PLEASE think twice before you hire AT&T DIGITAL LIFE.
    Read More
  6. User Score
    0
    March 1st, 2017
    1 people found this review helpful!
    BEWARE ATT IS THE WORSE COMPANY IN THE MARKET THEY QUOTE U ONE PRICE AND THEY GIVE U THE WRONG PACKAGE SO AFTER ITS INSTALLED TO GET THE PACKAGE U ORDERED FROM THE BEGINNING THE PRICE GOES UP,I HOPE BETTER BUSINESS BUREAU GETS AN INVESTIGATION GOING CAUSE WHAT CROOKS THEY ARE
    D O N T USE AT !!!!!! T H E Y SUCK BIG TIME !!!!!!!!
    Read More
  7. User Score
    1
    February 28th, 2017
    3 people found this review helpful!
    product is terrible, doesn’t work at all, and cannot cancel the service
    Read More
  8. User Score
    0
    February 21st, 2017 Wilson, NC
    7 people found this review helpful!
    Worst customer service. They tricked me into a discounted monthly price, and then completed installation and did not provide the discount. They conveniently forgot to document anything and the supervisor couldn’t do anything. Please stay away from this company. Absolute scam.
    Read More
  9. User Score
    0
    February 20th, 2017
    4 people found this review helpful!
    App is usually unresponsive or slow to respond, resulting in “timing out”. Things such as adjusting temperature, turning lights off or on with the “smart plug”, etc. I’ve used 3 different security companies over time; one was the largest company around and the other 2 were through my phone provider. Based on my experiences, phone companies need to stick to what they do and get out of the home security business until they can offer services that actually work. AT&T Digital Life is by far the worst I’ve experienced and I can’t wait until my contract is up so I can go back to an experienced company with equipment that works.
    Read More
  10. User Score
    1
    February 18th, 2017
    4 people found this review helpful!
    Horrible, product, door key pad came loose twice, cameras do not work, no customer service, sends calls off shore, rude condescending reps, just awful, no security in a system with a 2 year contract, only winners are ATT,
    Read More
  11. User Score
    0
    February 15th, 2017 Irving, TX
    2 people found this review helpful!
    Horrible service from day 1. Install was 6 hours late, they didn’t share the information on registering with the city. I put the security system in because i was putting my house on the market and needed additional monitering. I was told when I sold my house I could be released from the contract. That was a lie. They would not work with me on this at all. The people that bought my house activated the service so not only did they charge me for another year but they were paid for the service by the new home owners!
    Read More
  12. User Score
    3
    February 14th, 2017
    0 people found this review helpful!
    the sensers never work right I had 2 replaced in the month I don’t feel like I can trust the system, costmer service is very good, today my back door was opened and said it was ready to arm
    Read More
  13. User Score
    0
    February 13th, 2017
    3 people found this review helpful!
    Poor euuipment, poor customer service. Live video and cellphone apps doesn’t work with 70 mbs download speed. canceled withing 14 days of service. They keep sending me bills after cancellation. Took me over an our to get hold of someone to speak with billing issue.
    Read More
  14. User Score
    0
    February 13th, 2017 Saint Louis, MO
    7 people found this review helpful!
    Each time Digital Life performs system updates, our equipment will malfunction, which results in a call to customer service technicians to resolve. The latest update indicated that our keypad was malfunctioning and a service technician was sent out. The representative did not indicate there would be a $100 copay for this keypad replacement. When the tech arrived to complete the replacement, he mentioned that these fees are usually waived, however they would not waive. While the tech was still onsite, I contacted customer support and magically, all systems revealed no issues and no keypad issues. Home performed tests also revealed that equipment is fine – nothing needed replacement — simply system communication issues within their infrastructure on Feb 11. We are very disappointed with the service, and my husband is an AT&T employee; he is embarrassed that we purchased the system.
    Read More
  15. User Score
    0
    February 13th, 2017 San Ramon, CA
    2 people found this review helpful!
    absolutely horrible support. system frequently shuts down. support personnel leave you on extremely long holds (30 minutes plus) or tells you they can’t help. When you ask for supervisor, they hang up on you
    Read More
  16. User Score
    0
    February 12th, 2017
    2 people found this review helpful!
    Technician was great. Products were good. However, customer service and billing were horrible. Over the span of 9 months my bill was never fixed properly and I called in every month to ask why my discount isn’t on the bill. Every representative and manager stated that the issue with my billing would be fixed and that they were putting down notes. They also cancelled my service while I was in good standing. It’s so much that went wrong. Want security? Look elsewhere!!
    Read More
  17. User Score
    4
    February 11th, 2017 Oklahoma City, OK
    1 people found this review helpful!
    Buyer be ware. If you choose to cancel your digital life service, the camera’s and most all of their equipment will not work with any other systems and there is no return policy or credit options with any of the other AT&T services. I was sold eight cameras and wireless window sensors. My home already was wired with preexisting windows sensors of which they would not use as well as my smoke detectors. They simply added six more smoke detectors (wireless) and claimed the others were not compatible with their system. My certified new security specialists said that the wireless system they installed was hardwired by the AT&T technicians because they could not get the wireless unit to drive the cameras. Also they sold me an indoor camera that had panning capabilities and several months later i learned that the camera would no longer pan around the room because they discontinued that function.
    Another issue is that it often took 10 minutes to arm and disarm the security system with their smart phone app.
    Read More
  18. User Score
    0
    February 10th, 2017 Louisville, KY
    3 people found this review helpful!
    This company is the WORST!!!! Although I don’t have a problem with the alarm itself, I have had a horrible time trying to transfer my service to my new home. The customer service is awful and I wouldn’t recommend this company to my worst enemy!!!
    Read More
  19. User Score
    10
    February 8th, 2017 Melbourne, FL
    3 people found this review helpful!
    I have had DL for 2 years now and have nothing but praise for the service. Main battery went bad and I had a new one within a week at no charge. Very reliable system and is constantly being upgraded with new features. Only drawback is to add a camera after you have service will incur a $100.00 plus fee to have installed.. I had a great installation and believe that is what it is all about for system reliability. Billing has been spot accurate and they are easy to get a hold of. Do not know what rock these others crawled out from.
    Read More
  20. User Score
    0
    February 3rd, 2017 Irving, TX
    4 people found this review helpful!
    At&T digital life is the absolute worst!!!! Does not work and they want to charge us $700 to cancel. Do not buy into free installation!!! Terrible terrible terrible!!! I wish I had read all reviews first
    Read More

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Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

941
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,368