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#30
AT&T

AT&T Digital Life

Similar to: Frontpoint Security

Our Score
6.1
User Score
1.2

Visit Site

Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$0

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

935

This Review is maintained by Chase Sagum

Review Last Updated: May 21, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-$42.99
$0

#2

6.9
$34.99
$99

#3

4.6
$45.99+
$99

#30
AT&T

1.2
$39.99
$0

  • Offers Multiple Security Packages: Customers can choose from three main packages.
    • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. Specific features are not specified on the Digital Life website.
    • Smart Security and Automation:  $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
    • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.
  • Free In-Home Consultations: AT&T Digital Life offers free in-home consultations to interested consumers. This helps to ensure that the customer will purchase the equipment and service plan that is best for them and their particular home.
  • 24/7 Professional Monitoring: Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.
  • Free Standard Installations: AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.
  • Minimum 2-Year Agreement: AT&T Digital Life’s minimum service agreement is 24 months, which means that customers will either be locked into a contract for at least two years or have to pay steep cancellation fees.
  • Early Cancellation Fees Apply: Customers do have the option to get out of their Digital Life contract—at a price. Early cancellation fees start at $640 and go up from there, depending on how much time you have left in your agreement.
  • Our Recommendation: With rather expensive packages and early cancellation fees, we recommend you research companies like Frontpoint Security and Protect America.

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935 AT&T Digital Life Reviews

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  1. User Score
    0
    March 18th, 2019 Cleveland, OH
    3 people found this review helpful!
    This company is the worst. I had the service for maybe 6 months. I had issue after issue. I had a tech at my house every other week. The system would go off and no one would call to monitor the service. The whole time we had the service they had the wrong phone numbers in the system. They never once thought it would be a good idea to see why we didn’t answer our phone. The reason why is because they never called to see if the house was ok. The tech came out to my house and told me that the quality of the video for the service is because of the terrible software they have. He said I cant fix the issue until At&t updates the software. Right then I called a supervisor and let him know his own tech said the system sucks. The supervisor said I could cancel my service and they would waive the early termination fees if I sent back the equipment. So we did that. Then I receive a bill from a collection agency saying I owe over $800. I called in and spent 4 hours on the phone with different people. all they would say is. Sorry you owe the money so pay it. I asked for an email address to the CEO or the president and she said No we can give you that. They are the worst company. Do not go with this company. They all lie and they have terrible service and worst customer service reps.
    Read More
  2. User Score
    0
    March 17th, 2019
    1 people found this review helpful!
    Terrible service and equipment. Equipment kept faulting out. Wouldn’t get anyone out to check on it, all they say is that it is working properly. I called to cancel service since equipment wasnt working, told that i was paid up until the 6th and to keep it until then. Call in the 6th, told i wanted to cancel since their equipment sucked and went with a better provider, then asked 3TIMES if I would receive another bill, informed that I would receive no more bills at all. Guess what? I received another bill with a late fee to which they tried to tell me I was informed of the bill. NO! finally after arguing they credited my account for it. Now I am going to see if they try to bill me again with a late fee for a service I no longer use. Do yourself a favor, Go with any other company besides this or even go without. This is a joke service and I would never recommend this for anyone
    Read More
  3. User Score
    0
    March 12th, 2019 Spencerport, NY
    0 people found this review helpful!
    I had to call 3 different times to cancel my crappy service with then. Their employees down right harrass you to stay on board until shear frustration kicks in and you hang up. Then when I say that I want a refund for the month and a half that I had no service I was told that they would only give me a month credit because “Digital Life does not prorate”. Are you kidding me….you did not provide me with any service….crappy as it was…..but I still have to pay. This company sucks….the system sucks and does not do what it is supposed to do…..and their customer service reps are awful. Do yourself a favor….do not use them……having a bat next to your bed would offer you better protection then AT&T Digital Life.
    Read More
  4. User Score
    2
    March 4th, 2019
    1 people found this review helpful!
    So, I have had ATT Digital life set up in my apartment since 2017 due to a break in. I specifically asked the agent that sold me the equipment and services would I be able to move them and what would the charge be as I was under no circumstances going to live in that apartment after my lease was up. I was told that it would be free to move. Fast forward to present I moved and called to have my services installed at my new location and was told that I would have to pay $349 to install the services at the new location. Advised the rep that I just spoke to that when I installed the services that wasn’t the information that was given to me. Explained that was a change they made in March of 2018. Asked to speak to a supervisor to waive my ETF’s or waive the move fee and he (whom was rude) told me that he could do neither even though he seen that I had signed up before they made the new move rules. Explained to him that I would never of signed up with them if I couldn’t of moved the services and explained to him why I got the services in the first place and he didn’t care. So he told me that THE ONLY WAY I can get out of my ETF’s was to have my landlord send a letter stating that they don’t allow services to be installed there which is a joke within its self due to the amount of break ins everywhere everyone is allowed to install these types of services. So now I am stuck paying over $300 in ETF’s for something that I was lied to about! I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE! THEIR CUSTOMER SERVICE REAKS AND I WORK IN A CALL CENTER FOR OVER YEARS!!! THEY DONT CARE ABOUT THEIR CUSTOMERS AND THE WRONG INFORMATION BEING PROVIDED. I would never buy or use ATT services again!!!
    Read More
  5. User Score
    0
    February 28th, 2019 Schaumburg, IL
    0 people found this review helpful!
    Equipment is unreliable and monitoring is iffy at best. I plan to cancel.
    Read More
  6. User Score
    0
    February 25th, 2019 Austin, TX
    1 people found this review helpful!
    Doesn’t ever work like it’s supposed to. Very expensive once promotion expires. But the icing on the cake is when you terminate. The rep would not let me cancel and we incredibly rude. When I finally just said that this has gone on long enough and could she please just cancel, she got even ruder. This went on forever! Then, when you ask how to recycle the equipment, they tell you that you are on your own. That should really be illegal. There is quite a bit of specialized equipment that they installed, and it’s a big deal to remove it. Then you’re stuck with a bunch of equipment to recycle.
    Read More
  7. User Score
    0
    February 21st, 2019 Ashburn, VA
    1 people found this review helpful!
    Horrible customer service. supervisors put you on hold for hours so you can just hang up. will be cancelling my service and moving to ADT.
    Read More
  8. User Score
    0
    February 18th, 2019 Modesto, CA
    1 people found this review helpful!
    Beware….just like others have stated they will lie to you over and over again. Horrible company. Go elsewhere.
    Read More
  9. User Score
    0
    February 18th, 2019 Edgewater, MD
    0 people found this review helpful!
    I chose not to renew this service for multiple delivery issues, after the 2 year term. I received a bill for a term past the date I cancelled the service, and have since been trying to get AT&T to revise the final bill. After making promises to resolve the issue and send me a final bill, I am now getting collection calls! I would not recommend AT&T digital life, its not worth the headache of poor service, poor upgrades & updates, Technicians even told me that they’re the last to know when system upgrades are made and they are left struggling to fix customer issues to no avail. Sorry service. Buyer Beware!
    Read More
  10. User Score
    0
    February 15th, 2019
    1 people found this review helpful!
    I would advise NOT getting security through digital life. They are the worst company ever. Even after cancelling your service you’ll be billed without getting a final bill and sent to collections. Definitely would advise against using them.
    Read More
  11. User Score
    0
    February 6th, 2019 Peachtree City, GA
    0 people found this review helpful!
    AT&T Digital Life is an embarrassment to the name AT&T. In the two years I had the service we never once armed it. The main keypad to arm and disarm the system kept coming loose causing the main keypad to lose power. The system was also not hardwired into the home electrical system but rather plugged in to an outlet in the garage by a flimsy exposed two wire plug. We had repeated false alarms and failure messages. As with any AT&T product, calls to customer service take an hour of your life, the minutes of which will never be returned and no resolution to your problem will ever be achieved. The company is inept at every turn and signing on to a multi year contract should only be done if you have no further use for your money. #ATT, #ATTDigital Life
    Read More
  12. User Score
    0
    February 4th, 2019
    1 people found this review helpful!
    I WAS perfectly happy with the service until I tried to move. Because I had only 2 months until my contract was up, they wanted me to pay $597 for “new equipment”. I had already moved before with them and I never had this charge!!! They are doing it because my contract will be over soon and they aren’t loosing much if I just cancel my service! I’m highly dissatisfied with this kind of schemes. They lured me in with free this and free that at the beginning, then I moved and again, free this and that but once I was moving again and they noticed my contract was about to run out, boom $597 please!! Cancelling ALSO brings charges. Seriously, I WAS happy until now. No thank you!
    Read More
  13. User Score
    0
    February 1st, 2019 Strongsville, OH
    1 people found this review helpful!
    Had installation about 3 years ago. The door pieces that activate the alarm\ sensors all fell off of my doors. When I called I had to pay for them to replace?? Wires running inside my house from the outside was poorly done in my living room, and garage. I ended up canceling a year ago. Since crime is up, and I already have equipment, mainly I need use of the cameras, I figured i would call and see if I can reactivate my service and they can fix the door sensors since the guy did not install them right. NOPE. I have to pay again for everything? If I could post pictures to my review it would stop anyone from wanting to receive this service. Go wireless!!!
    Read More
  14. User Score
    0
    January 25th, 2019
    2 people found this review helpful!
    I have never dealt with such total morons in my entire life in customer service. I asked over and over again to have a technician come and fix my system due to a DL battery replacement and a stripped screw they caused that I could not replace.

    To make things even worse my system went off in the middle of the night with no intruder and they didn’t call me to ask me if I knew of the intrusion. This was the last straw for me.

    Cancelled them immediately after getting no resolution.

    Read More
  15. User Score
    0
    January 24th, 2019 Millington, TN
    1 people found this review helpful!
    I have had Digital Life for several years, they are great unless you need to speak to a person. First of all, our Passcode (in case the alarm is activated) had been changed. They could not tell us who changed it or when it was changed. The first CSR I spoke to was so rude and talked to me in such an unprofessional way, that I asked to be transferred to another CSR. Which she told me she could not do I would have to hang up and call back. I did call back but they are not very helpful. All they want you to do is go to the app and figure it out on your own. Will likely cancel this service and use a local company that can provide good customer service and support.
    Read More
  16. User Score
    0
    January 21st, 2019
    1 people found this review helpful!
    Terrible! They charged me $41, something for every time their security guard came to check on my house. Last months they said that their security guard came 3 times and they bill me for that without any my knowing and they did not show or leave any notes or any evidences that proof that they came even. Ridiculous.
    Read More
  17. User Score
    0
    January 19th, 2019
    1 people found this review helpful!
    Worst customer service I have ever received. Can’t wait till April when contracts expires!!!!!!!! I will be Gone !!!!!!
    Read More
  18. User Score
    0
    January 17th, 2019
    0 people found this review helpful!
    This is by far the worst security service I have ever had. In the first few months of having the service there was a long list of problems. Sensors not working randomly and a malfunctioning keypad were the the first problems. The app was the most annoying thing to deal with especially when i was away from my home. Technicians came out and fixed the problems and the problems would start again, one by one. I was tired of calling in trouble shooting and being worried if my house was secure enough. I stopped paying a couple months after the security system was completely offline. They gave me a call and waved one month and assured me that they would fix the problems. I paid it and not long after that I was back with a crappy service. But unfortunately being under contract I would have to pay a large termination fee to get out of it. Even though the service rarely worked. I spoke with a supervisor to see if we can come to some agreement of a lower price. No luck… The termination fee is outrageous especially for the worst service out there. The only fault of mine in this is that I put my trust in Digital Life. To secure our home and give us peace of mind. But the contract is all they care about. Not the customer. The contract is to give them peace of mind. To make sure they get paid. Not to make sure the home is always secured. Do not make the same mistake i did. Get a trusted service who make sure your home is always secure.
    Read More
  19. User Score
    0
    January 14th, 2019 Corpus Christi, TX
    1 people found this review helpful!
    Tried to charge me $850 to transfer my services and I owned the equipment!!! No one would pay that amount, very poorly taking care of customers!!
    Read More
  20. User Score
    1
    January 12th, 2019
    0 people found this review helpful!
    I have had Digital Life for over 2 years on a 2 year contract. There customer service is terrible. They don’t understand the problem I’ve explained to them. My inside siren went off line. I tried what they suggested I did and it didn’t work. They set an appointment for a tech to come out and replace it. 5 minutes before they were to arrive they cancelled. I rescheduled and the tech replaced the siren. A day later it went offline again. I rescheduled another service call. The tech never showed when he was supposed to. I called this was the 23rd of December. They said he got tied up. I cancelled the call and said I would reschedule. I called and now they want to charge me a $99.00 service call because now my contract is over. And by the way their service call center is in Jamaica. Going to another home security company and canceling them this week. Stay away from them.
    Read More

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Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$0

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

935
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,353