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#27
AT&T

AT&T Digital Life Reviews

Reviews of AT&T Digital Life from real customers
(898 verified)

Our Score
6.2
User Score
1.3

See Top Rated

Our Score
6.2
User Score
1.3
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
898

Overall Score

Based on ranking criteria
6.2 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Offers Multiple Security Packages: Customers can choose from three main packages.
    • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. Specific features are not specified on the Digital Life website.
    • Smart Security and Automation:  $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
    • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.
  • Free In-Home Consultations: AT&T Digital Life offers free in-home consultations to interested consumers. This helps to ensure that the customer will purchase the equipment and service plan that is best for them and their particular home.
  • 24/7 Professional Monitoring: Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.
  • Free Standard Installations: AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.
  • Minimum 2-Year Agreement: AT&T Digital Life’s minimum service agreement is 24 months, which means that customers will either be locked into a contract for at least two years or have to pay steep cancellation fees.
  • Early Cancellation Fees Apply: Customers do have the option to get out of their Digital Life contract—at a price. Early cancellation fees start at $640 and go up from there, depending on how much time you have left in your agreement.
  • Our Recommendation: With rather expensive packages and early cancellation fees, we recommend you research companies like Frontpoint Security and Protect America.

Most Helpful Reviews From AT&T Digital Life Customers

  1. User Score
    0
    Sarah Breen
    September 22nd, 2018 
    ATT digital should NOT be in the service of protecting people’s homes and families. My equipment has not worked one too many times for something unfortunate to happen in our home. I cancelled today, which leads to a whole other host of problems. Our thermostat is not working and incannotncontril the air in my home.Read More
  2. User Score
    0
    ROSE WILLS
    May 1st, 2018 Baltimore, MD
    AT& T digital Life was the worst security system I ever purchased. There customer service will lie to you and then when you want to cancel they hit you with the cancellation fee. The service from the moment of installation was a nightmare. First, was the security door lock which locked my entire family out of home due to the lock not working properly,. approximately two days after it was installed. Called customer service there was nothing they could do to get us access to home,so they informed us to contact lock smith and that they would reimburse us. So we did call lock smith and the next day they inform us they would not reimburse us. I wanted to cancel service at this point when they informed me that I would be subject to an early cancellation fee. So, I tried to work with them and they came out a changed the lock on the door, which still never worked properly. Secondly we notice that the system would read not arming. So we called again and they told us nothing was wrong we just had to pull the panel box off the wall and it would reset. The last and final problem was when we walked in the house and we failed to disarm the system. We noticed an hour later that we did not disarm the system and that the system never went off. Again we called and AT&T keeps lying could do nothing and threatens with early cancellation fees. The camera does not record, and a thief can completely burglarize your home and AT&T will still keep charging you for a system that does not work at all. So, they can charge me for the early cancellation fee, I will see them in court because I am the consumer and nobody should have to pay for a security system that absolutely does not work. It let's thieves in a totally locks you out. Worst security system ever made.Read More

898 AT&T Digital Life Reviews

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  1. User Score
    1
    July 13th, 2018 Lady Lake, FL
    0 people found this review helpful!
    I have Digital Life and it has worked maybe two months total over the past year and a half. They told me I needed a MyQ to add my garage door opener to the system. I bought a new garage door opener, paid to have it installed and then they said it was not compatible. I have had multiple technicians out and they blame someone or something every time they enter. I let them drill more holes in the house to make better “connections” to the internet. I let them reroute the main system into the center of my house to make the connection “better”. Now my thermostat doesn’t work off the hard wiring (and this was the only part that worked mostly) and they blame my system for being a Trane and there are incompatibility issues with Trane and Carrier units. What?!? Honesty up front would be key. My system has not been used in months and today when I had enough I escalated it to a supervisor. After holding for almost an hour, the agent said the Supervisor told her I was the next call and as soon as she finished her current call, she would call me back. Guess what – no call back. I am going to cancel my contract and pay the cancellation fee because I will save money not paying the $70/month for the few months I have left with a faulty system. I would NEVER recommend them. They even told me I needed to switch my internet provider to them so I would have a solid internet connection. Long story after cancelling my previous service they found after trying for two weeks that they could not in fact provide me internet service as my lot is too big! Wow.
    Read More
  2. User Score
    0
    July 13th, 2018
    0 people found this review helpful!
    I have called in several times for a touch screen pad. Almost a month ago. I call in today and was told they were on back order but was never told that the 3 times I have called before. I was satisfied with this service but now it get a big 0! I pay my bill on time, had this service over a few years along with other at&t services. Very disappointed customer. Looking to switch services quickly.
    Read More
  3. User Score
    0
    July 10th, 2018
    0 people found this review helpful!
    Do not get this service. They gauge your eyes out.
    They never had a policy where if you decide to move from a home to another you pay $550 for a transfer. They just decided to add this after two years of me having business with them. Oh and to cancel it was $350.

    Not worth all the money especially if you move a lot or period.
    Customer service is ridiculous. Tried to speak with a manager 3 times and they would answer but never say anything.

    Never again. And digital life is just as worse as the service on cell phones. They just want your money.

    Read More
  4. User Score
    1
    July 10th, 2018
    0 people found this review helpful!
    Me and my husband got digital life two years ago in his name I am three months paid ahead my husband passed away in September now digital life shut off my service for LACK OF PAYMENT not fair I have enough to deal with
    Read More
  5. User Score
    5
    July 10th, 2018
    0 people found this review helpful!
    The app for Digital is TERRIBLE. I constantly receive error messages. It never allows me to use my thumbprint to sign in although it’s set up that way. When you call in to complain about it everyone says they can’t help. The social media customer service team will start helping me then disappear & never come back. Overall it’s just too expensive to not be receiving A1 service. I had someone at my house 3 times in 2 months because various devices on my system would stop working.
    Read More
  6. User Score
    0
    June 21st, 2018
    1 people found this review helpful!
    The reps at the stores lie all the time. Do not sign up this company is the worst. I was talked into it at the store and my main concern was that I was moving in 6 months and my new landlord might not let me have it installed. If you’re renting you need permission from your landlord to have it installed. The rep assured me multiple times that there would be no issue if my landlord wouldn’t let me install the system because Digital life wouldn’t force me to keep paying for a system that I wouldn’t be able to have installed in my home. I ended up moving a year later and my landlord wouldn’t let me have anything drilled in the walls. I call up Digital life and they tell me I have a $400 early termination fee to pay and just because I can’t have the system installed in my home, it doesn’t mean i’m out of my contract. I go back to the store to see the rep and he tells me he would never say anything like that… Fast forward to another year later, I’m out of contract and have been paying this stupid bill for no reason. I call to cancel and they tell me only a special department can cancel my account and they’re only open monday – friday 8-5pm but eastern time… This department is only open when people are working typical hours and I can’t cancel after work or before work. I’m literally going to have to take a full day off to cancel this stupid system that hasn’t been used in over a year. I asked to speak to a manager, they transferred me to the manager after a 45 minute hold. The second they pick up the phone I hear someone talking and laughing and then click. They treat you like crap. On another note, one of the women I work with had the system installed over a year ago. Her house got broken into and she saw the guy in her cameras but her alarm never went off. She found out her installer never set up the sensors on the doors or windows… If you need this stupid system make sure you get everything in writing, the reps are shady and just trying to make quick money because they are paid on commission.
    Read More
  7. User Score
    0
    June 12th, 2018 Minneapolis, MN
    0 people found this review helpful!
    1.. Missed multiple days of work, just to have the appointment cancelled
    2. 3 No shows by the tech
    3. We had 6 alarms that were triggered and the monitoring center contacted no one
    4. After open heart surgery we had asked to place the service on hold for 2 months. Instead they cancelled the service rendering the equipment useless. I will need to purchase a new thermostat and bypass the system. The heat and humidity do not help my recovery.
    Read More
  8. User Score
    0
    June 11th, 2018
    2 people found this review helpful!
    I purchased a burger alarm system from AT&T digital life company in February of 2017. It replaced a burglar alarm system which I had in my home for the previous 5 years. I wanted to update my home security system and chose digital life services.

    The original installation took about five hours. Upon finishing the install, I found that holes were placed in my walls for the security box and plug electrical sockets without my permission. I felt that they should have informed me of any holes that would be placed in the walls. However, it appeared that the system worked and was fully functional when the tech left my home. Wires were all over my dining room and was told someone else would be back out to fixed them.

    During that time, I had my brother in law stay a few nights and did not use the burglar alarm, because my brother in law smokes and kept going in and out the house. When he left a few days afterwards the alarm did not work. However, I did not contact the company because my grandma fell very ill and had to empty her house and move her in our home. We have paperwork of this issue as well as proof.

    Once we got everything settled, we decided to address the alarm issue. In looking at the control panel, we found that a hole was drilled into the wall socket and no longer worked. We then called AT&T digital life for service. The tech came out and stated that they do not work on wall sockets and informed us that there was a service charge. We were concerned about the charge and the tech stated that if he didn’t arrive at our house we would not be charged an service fee. We agreed and he left. A few weeks later I called digital life back and tried to make a service call. I spoke with customer service, who also agreed that I had never used the alarm one time and reversed all my charges that had occurred during the timeframe I had the alarm. They also informed me that because it was after the 30 day grace period we would not be able to cancel our services without a penalty- This was in May of 2017. I asked to speak to manager who informed me that he would send out a tech to look at the system. In speaking with the manger I told him that the previous tech said they could not move the system anywhere else in my house when he originally installed it. The second tech stated he did not work on plugs. However, kept trying to send a tech to my house and for what? He could not fix the plug, or move the box, and we did not want to be charged a service fee. In the meantime I hired an electrician who stated that the plug did not work because of the alarm system and should contact them before I fixed it.

    The manager was nice at first and when we could not come to an conclusion of how to handle the situation, became mad and so did I, because of his attitude and his unwillingness to help me with this problem.

    In speaking to the manager, I informed him of all the information that I had:
    original installer stated that there was no where else in the house that the system could go.
    2nd installer said they don’t work on plugs and are not electricians.
    I just wanted my system to work!

    So even though I had hired digital life, I did not have a burglar alarm. My house during this time was broken into and even though I had digital alarm services had no proof of what happened. The alarm system included a key pad at my side door, with an security camera to record who comes in and out of my home. I have nothing because I trusted my home and family to digital life services. In relaying this to the manager found that he became even more upset and stated since I could not accept any of his suggested fixes for my problem – he stated to enjoy my security camera and door lock and he was going to hang up on me and he did. One month later, even after the customer service rep made my balance 0… my account was closed and sent to collections! They will no longer speak to me concerning my bill, refused payments and demanding I pay $800.00 for a system that has never worked!!!! Even when I stated I would pay for the months going forward until it could be fixed was turned down. Now they are only demanding over $800.00 for a faulty system.

    My wife, was a part of the incidence that occurred at our home…. she could have died and the end result is: we trusted our home and family with a security home protection plan to protect us and it did not! It did even work one day… and my home was placed in harms way. The tech who came out stated that the plug probably did not work before the tech left and was running on the backup battery and when it ran out the system shut down. We never received a call from the alarm company, but one time when I open the box and did t know how to close it back. No one ever called to even see why my alarm was off line. My old alarm always contacted us when they saw a problem. Further, after about 3 service calls our system was cancelled.

    In having my alarm for only a few months found that I had made the wrong choice of choosing digital life. They didn’t care not one bit about the safety of my home or my family. If needed we can try to obtain the police report for this situation, as it is still being investigated. It would have been solved if we had video of who came into our home that day. My wife has suffered because of this issue and no longer feels safe in our home. We have not been able to get another alarm because of the $800 placed on our credit report. Attached I will show pictures of how they originally left my home after the install:

    hole in walls without permission
    Wires scattered all over the floor/ had to get a big box to hide them
    Poor customer
    service techs who proudly say they don’t work directly for the company, making them not accountable for their work.
    Poor customer service reps who gives wrong information and have attitudes.
    The company has too many departments and send u all over to get help.

    In researching this part of ATT have found that they give limited resources out for digital life portion of their company. When u call them they withhold any information when trying to go higher to get answers. The internet has limited resources on this part of the company and find many people searching for the same information as me.
    Today all we ask is to gain our peace of mind back and release us from the $800 so we may get another alarm system that works. In trying to reach the company we have called too many times to name, we have told them our problem several times, including placing our information on att digital board for help. They just keep saying they called us and we have not received not one phone call!

    Read More
  9. User Score
    0
    June 8th, 2018
    0 people found this review helpful!
    AT&T does not uninstall the equipment, nor provide instructions on how to uninstall.
    Read More
  10. User Score
    1
    June 4th, 2018
    1 people found this review helpful!
    AT&T digital is the worse service out there. They customer service never try to help customer and after 2 years of contract, if you cancel a day before your end of contract day, they will charge you a cancellation fee. If you cancel on the last day of the contact, they will automatically charge you for the next month. So either way, you are screw and AT&T gets more money from you, no matter what. This company is all about the money, and they service is not even that reliable, go with somebody else.
    Read More
  11. User Score
    2
    June 1st, 2018
    1 people found this review helpful!
    Customer service does not advise you that when you move svc that they void your contract & they start you up with a new 2-yr contract. I believe that’s important & Information they should disclose.

    I brought the Svc with me at my current address because I knew I had another yr contract. When I move again next week if I take this Svc with me, that means another 2-yr contract. I signed up for 2 yrs only!!

    I advised that it was almost time for my 2-yr contract to expire & that I was moving this month & wanted to cancel. That’s when I was advised I still had another yr on my contract & almost $400.00 cancellation fees.

    I believe they should’ve informed me about the new contract last year. All Shauna wanted to talk about was the discount of $8.00 that I could get. When I move again that means another 2-yr contract. I requested to speak to a supervisor & was informed they were not available. This company is misleading & has poor customer svc. I requested my svc be cancelled immediately. I would not recommend anyone to use this company. They are deceitful & trap you in a svc you no longer want!!!

    Read More
  12. User Score
    1
    June 1st, 2018 Douglassville, PA
    1 people found this review helpful!
    RUN!!!
    We have had AT&T for two years. Yesterday a truck for At&t showed up at our house. We did not order them to come out. The camera stopped working while this random stranger was at our house for 30 mintures. They can not tell me if it was dispatched, who this person was, and are putting us on hold for 3 days. Oh by the way, did I mentiond we were once robbed. I got them to feel secure, yet they are absolutely no help The securitiy is sub par. We have had other companies who respoond wayyyyy faster. Stay away…we are going to cancel
    Read More
  13. User Score
    0
    May 31st, 2018 Fort Washington, MD
    1 people found this review helpful!
    Horrible horrible horrible.
    I received a call from ATT , I called back they said my husband had called and they had released some information I said I have no one else on the account and what information did you release. Also the system has never worked correctly, the phone app (iPhone) crashes or is non working more than 50% of the time.
    I told them I wanted to cancel my service, they said no problem, I did not have a contract, then “transferred” me to another department except my call was disconnected.
    When I called back the next day suddenly I have a contract, and it will be over $500 dollars to cancel.
    The system does not work correctly and they released some information from my account..
    Read More
  14. User Score
    0
    May 26th, 2018 Denver, CO
    2 people found this review helpful!
    After having Digital Life for a few years, we found that moving our service to another provider was not only cheaper but better. I called to cancel our service and I was told that it wouldn’t cancel for another month. I told them I didn’t want to pay for another month and our reps said that was policy. I talked to 3 different people, including a ‘supervisor’. I paid what was due prior to that month being over and when that month was over they charged me an extra $120. I was told repeatedly to pay it on the app, they locked me out of the app. Customer service would only tell me that the extra charge was for the service. Now I’m in collections because I didn’t owe that money. Please save yourself time, money and headaches and look elsewhere.
    Read More
  15. User Score
    0
    May 25th, 2018 Brooklyn, NY
    1 people found this review helpful!
    awful product that doesn’t even work. force you to call in to cancel even after authenticating the account. i can’t stress how terrible the service is
    Read More
  16. User Score
    0
    May 24th, 2018 Riverview, FL
    2 people found this review helpful!
    Was a Digital Life customer for 2 years and have to move. They told me to hire a handy man to take down my old equipment and they will close my account at the old house and will open a new account at the new house AND that they will have to charge me $350 for new equipment, bad bad business practices. And of course they are charging me a early termination fee to no fault of my own.
    Read More
  17. User Score
    0
    May 14th, 2018 Silsbee, TX
    2 people found this review helpful!
    Never Had an issue until service was disconnected, divorced and forgot to pay bill. paid balance and tried to reconnect service. NOW THEY WANT ME TO PAY FOR THE EQUIPMENT AGAIN!!!! THAT I ALREADY HAVE AND PAID FOR!!!!! TERRIBLE CUSTOMER SERVICE!!!! THEY WILL NOT BE IN BUSINESS LONG. I AM CANCELING MY ATT INTERNET, TV, AND CELL PHONES. THIS IS RIDICULOUS. CANT TELL ME THEY CAN NOT USE THE EQUIPMENT I ALREADY HAVE THAT I PAID FOR AND WAS INSTALLED BY ATT!!!!!!!!
    Read More
  18. User Score
    1
    May 7th, 2018 Erlanger, KY
    3 people found this review helpful!
    Was told I could cancel on April 1st, I then get a COLLECTIONS bill in early May saying I am in arrears $90.21 and they are sending me to collections. When I called I was told it was due to short payments????? I pay my bill in full every month. Just terrible customer service and they just plain out lied to me. Now I either pay the $90.21 I do not owe, or it goes on my credit. I may just leave AT &T cell phone service too. I’m a good customer but will leave when lied and cheated.
    Read More
  19. User Score
    0
    May 4th, 2018 Minneapolis, MN
    0 people found this review helpful!
    The customer service for digital life is HORRIBLE. When you call they keep you on hold for a long time, then you can hardly understand what they are saying. They were not willing to work with their customers to satisfy them so they lost a valuable customer.
    Read More
  20. User Score
    0
    May 3rd, 2018
    0 people found this review helpful!
    Wanted service to end at the end of contract do to poor service, they billed me for 4 more months due to nonpayment. Talked to customer service and they will not reverses the fees and sent me to a collection agency. Poor customer service, with a language barrier to boot. Would not recommend them to anyone. Cancelling my phone service as well.
    Read More
  21. User Score
    0
    May 1st, 2018 Baltimore, MD
    0 people found this review helpful!
    AT& T digital Life was the worst security system I ever purchased. There customer service will lie to you and then when you want to cancel they hit you with the cancellation fee. The service from the moment of installation was a nightmare. First, was the security door lock which locked my entire family out of home due to the lock not working properly,.
    approximately two days after it was installed. Called customer service there was nothing they could do to get us access to home,so they informed us to contact lock smith and that they would reimburse us. So we did call lock smith and the next day they inform us they would not reimburse us. I wanted to cancel service at this point when they informed me that I would be subject to an early cancellation fee. So, I tried to work with them and they came out a changed the lock on the door, which still never worked properly. Secondly we notice that the system would read not arming. So we called again and they told us nothing was wrong we just had to pull the panel box off the wall and it would reset. The last and final problem was when we walked in the house and we failed to disarm the system. We noticed an hour later that we did not disarm the system and that the system never went off. Again we called and AT&T keeps lying could do nothing and threatens with early cancellation fees. The camera does not record, and a thief can completely burglarize your home and AT&T will still keep charging you for a system that does not work at all. So, they can charge me for the early cancellation fee, I will see them in court because I am the consumer and nobody should have to pay for a security system that absolutely does not work. It let’s thieves in a totally locks you out. Worst security system ever made.
    Read More
  22. User Score
    0
    April 23rd, 2018
    0 people found this review helpful!
    At&t lies, they say you get a package for free, even if you already have their system. Their customer service lies, they over charge and then you can’t switch to a different company with their equipment
    Read More
  23. User Score
    1
    April 11th, 2018 Seattle, WA
    0 people found this review helpful!
    Very poor system. App seldom works correctly and recorded videos are difficult to view. They will not download even to a connected computer. 5 months to go and I can’t wait to dump them. Customer service insists you be home to fix issues. If I was home all the time I wouldn’t need security systems.
    Read More
  24. User Score
    0
    April 6th, 2018
    1 people found this review helpful!
    Terrible overpriced product. System shows we need to replace battery (2-3 time). After finally reaching someone in customer service told to reset the system meaning I will have to get extra tall ladder to reach the system.. I am too old for this . Also shows several doors & windows off line; beepers stopped working on two doors. Camera shows a delayed image not live. Not always able to get online to pay bill or reach website.
    Read More
  25. User Score
    0
    April 4th, 2018
    0 people found this review helpful!
    Have a inside camera that stopped working last year and they fixed it. Several months later it stopped working AGAIN. Came out to check it out and told us they can NOT fix it.
    So I’m paying for service that does not work.
    Customer service is really poor. You spend hours on the phone with no call back and nothing fixed or??? Very poor service. I guess I’m going to have to go to another service.
    Read More
  26. User Score
    0
    April 4th, 2018
    1 people found this review helpful!
    Camera’s do not stream in real time. 1 camera will stream as if it is day time while 1 camera will stream as if it were night time at the same time.
    Read More
  27. User Score
    0
    March 28th, 2018
    0 people found this review helpful!
    Ok so when it was installed I was pleased with the system. After 2 weeks parts started falling off all over my house. These DIY pieces they install are cheaply made and do not stick properly, so all my sensors on windows are constantly falling off. This actually set my alarm off 3 separate occasions. Not one time did the digital life team call my phone to verify there was not an emergency. The tablet that comes with it does not function. It freezes constantly and glitches often. This is by far the biggest mistake my household has made letting these yahoos set this garbage system up in my home. I don’t even want the equipment any longer but was told its “mine”. Customer service is atrocious, quality of system is atrocious, billing department has their head up their back side. This system is not worth the money, find a different carrier.
    Read More
  28. User Score
    0
    March 27th, 2018 Rialto, CA
    1 people found this review helpful!
    I’m moving and called to cancelled sevice but wait to long in line and transfer me to 3 time another line and ask me same question . That day i dont have time to waiting and call back later but samething transfer a lot and hold very long then finally i can cancel and received an email.but I still have charge I tried to access my account online on a desktop and also but can not
    It mean I gonna contract them again so bad

    Extremely dissatisfied and would never recommend the digital life service to anyone

    Read More
  29. User Score
    0
    March 26th, 2018
    1 people found this review helpful!
    Consumer beware!!! Before opting for this security system read all the reviews. While it is a clean and user friendly system it does not work to its contract agreement. Within the first year I had service out 3 times. The cameras did not record any data and I was told it was the sensor and it would correct the issue. The cameras spent 6 months without recording any data from that service on. I only discovered this because of neighborhood burglaries that prompted me to look at my clips. To my surprise nothing has recorded. Out of fear I decided to look at the live stream during my graveyard shift and realized that some of the streaming was in day time while others were filming at night. As you can imagine I immediately discontinued service and have been fighting for credit of a disconnection fee for product that does not function properly.
    Read More
  30. User Score
    0
    March 22nd, 2018
    1 people found this review helpful!
    Despite employees promising to fix account, despite recording employees numbers, they continue with harassment. This company lies while pretending to want to assist. You willl literally spend hours on phone calls in which they will transfer you to hold for .. right now 54 min and call still not picked up by so called supervisors.DISHONEST,ANTAGONISTIC,POOR SERVICE!
    NEVER EVER CHOOSE THIS COMPANY ESP ATT DIGLIIFE
    Read More
  31. User Score
    0
    March 21st, 2018 Petaluma, CA
    0 people found this review helpful!
    Is a piece of crap. Doesn’t work half the time. Doesn’t even record half the time when it is working. Completely unreliable. Customer Service is terrible. Can’t delete videos half the time. Overall, a complete waste of money.
    Read More
  32. User Score
    0
    March 21st, 2018 Waterbury, CT
    0 people found this review helpful!
    For 10 months in a row the automatic bill pay does not work even though they swear on their life that it is going to work the next month. Every month collections call me saying I didn’t pay my bill. Dealing with these incompetent idiots is a part time job. I’m done and I will never go back!!!!! AT&T is a communication company that is horrible in communicating.
    Read More
  33. User Score
    1
    March 16th, 2018 Allentown, PA
    1 people found this review helpful!
    Camera are lousy. The just sit there. They don’t scan. Half the time they don’t take pictures. The app on phone is terrible. Shuts itself off while watching the camera or viewing pictures. If watching ithe camera with direct tv it shuts off if no activity after 3 minutes so you can’t watch it live. Not happy
    Patti
    Read More
  34. User Score
    0
    March 8th, 2018
    2 people found this review helpful!
    HORRIBLE!!!! only decided to use the alarm system because I was told repeatedly that they would transfer all of the equipment when I moved at no charge. I knew I would be moving prior to the 2 year contract period ending and this was a deciding factor. Called today to transfer my service and was told it would be $499 “new startup package fee”. I explained that I was told numerous times they would transfer at no charge. Their response was… “that was a promotion that we are no longer offering” and to cancel I would be charged an early termination fee. I certainly understand promotions and how they work. This was definitely not presented to me as a promotion and would not make any sense to tell me about a “move out” promotion while installing a system. I am so furious with this company. I will be cancelling my cable and internet with them as well. THEY SHOULD BE FINED AND NOT ALLOWED TO BLATANTLY LIE AND RIP PEOPLE OFF. I WILL NEVER DO BUSINESS WITH ANY PART OF THIS COMPANY. DIGITAL LIFE CUSTOMER SERVICE IS ALSO TERRIBLE! BUYER BEWARE!!!! RUN THE OTHER DIRECTION
    Read More
  35. User Score
    0
    March 8th, 2018
    2 people found this review helpful!
    BEWARE!!!! Poor customer service, system has been acting poorly, keypad loosing power, keypad going into sleep mode (keypad going dark, need to touch buttons so it initialize ) system going offline and earliest technicians can come in 2 weeks,
    Worst customer service.
    Read More
  36. User Score
    0
    March 7th, 2018
    2 people found this review helpful!
    WORST COMPANY I HAVE EVER DEALT WITH. I have called 43 times to attempt to cancel my service. The alarm randomly goes off. Now I am moving. 2 months I have been getting the run around from these pathetic people. I am STILL TRYING TO CANCEL. They have hung up on me 23 times. They have transferred me to nothing. They have given me dead phone numbers to call.
    Read More
  37. User Score
    0
    March 6th, 2018 Memphis, TN
    3 people found this review helpful!
    After having this service for over 4 yrs, I decided to move. I have been told that I have to continue to pay for the alarm system at my old address even though its an apartment & I do not live there anymore. This is crazy. I was told by one rep that all I had to do was transfer my services to the new address, however after staying on hold trying to get ahold of someone from the “move dept’ over a week span of staying on hold hours at a time, just to be told that I have to pay $400 to transfer my current service. SMH CLEARLY these depts so not talk with each other and no one knows ANYTHING. WORST service I have ever had in my life. I will not continue to put my safety in jeopardy waiting for a callback so I have decided to go with another provider although I am STUCK paying for services where I do not live anymore. Craziest thing EVER!! I would NOT recommend AT&T Digital Life to my worst enemy! They SUCK!!!!! Customer Service is the WORST. Save your money & time & go with a different security service provider other than AT&T. Save yourself the headache.
    Read More
  38. User Score
    1
    March 2nd, 2018 Las Vegas, NV
    1 people found this review helpful!
    I am rating Digital Life a 1 instead of 0 because their mobile app has improved greatly over the past 6 months.
    We have been with Digital Life for 14 months already. In that time frame, we have had to have technicians out to our house on 7 occasions. Our front door lock goes off-line randomly and will stay off-line until a technician comes out. The last time a technician was out, a manager came with him, they ran a lot of tests and finally told me that there is nothing they can do to keep my door lock on-line. I called customer service and spoke with many managers and all of them told me the same thing, that even though their equipment could not provide the service that we signed up for, we still had a contract.
    Today, we had an alarm go off in our house and the alarm continued for over 3 minutes. We never received a call from their monitoring service. I called customer service and they informed me that the alarm was only present for 14 seconds. I know for a fact that it was sounding for over 3 minutes.
    We are loyal AT&T cell phone users and Direct TV, however, we will look elsewhere when our contract is over for Digital Life.
    Terrible customer service, faulty equipment, and not providing the service that they promised when we signed up for them is enough for me to run from these guys.
    Read More
  39. User Score
    0
    March 1st, 2018
    1 people found this review helpful!
    Very expensive system to have compared to competitors. They will charge you a lot for add-ons.
    Read More
  40. User Score
    0
    February 28th, 2018 Stamford, CT
    1 people found this review helpful!
    What a nightmare trying to cancel this service!!!! Trying since Jan (paid up til March which is the end of my contract), representative refused to cancel service in Jan, stated I had to call back at the end of Feb (it is the end of Feb so I called) now trying to say I have a balance when I paid thru the contract last month. They said they are charging another month because it’s after the 20th! Which they never told me or I would have made sure I called. No matter what I said this rep tried to get me to keep the service even cutting the bill in half. These people are trained not except CANCEL MY SERVICE no matter how many times you say it (my husband counted 6 times I said it). So I asked to pro rate from the 20th to March 1st (which I shouldn’t have to pay a penny more) at first they refused but after asking for a supervisor all of a sudden it can be pro rated and I’ll be charged from Feb 20-Mar 1. Rep would not tell me that amount but states a bill will be sent out on Mar 1 WHAT A SCAM!!!!
    Read More
  41. User Score
    0
    February 24th, 2018 Pomona, CA
    2 people found this review helpful!
    The app is very inconsistent. The solution center (fixing problems) is never available. The chat line is AI and never able to address the problem. When you ask for a live person, the waits are insufferable. The phone reps are actually very responsive, but if you have an issue you’re going to spend at least an hour on the phone. Every time I’ve had a problem, it required sending out replacement equipment.

    I had ADT for many years with no problems. Stay away from these AT&T.

    Read More
  42. User Score
    0
    February 24th, 2018
    1 people found this review helpful!
    Have had system for 1-1/2 years. Alarm has gone off 4 times in the middle of the night for no reason. Never received call from service. Have called customer service 4 times, each telling me that they did a system check and everything was fine. One time sent new battery and said that would solve the problem. It did not. Filed claim with BBB.
    Read More
  43. User Score
    1
    February 16th, 2018
    0 people found this review helpful!
    Absolutely worst customer service went through 6 people account still not running. My account still shows suspended after payment and being told by 2 different people my account is active. Ridiculous
    Read More
  44. User Score
    0
    February 13th, 2018
    4 people found this review helpful!
    Worked for att digital life myself. System is unreliable and faulty. Devices will go offline for no reason. Run away not a way to spend ur money. Had to leave them because of the same thing sysyem not being reliable and always having to go back. Plain n simple the system does not work.
    Read More
  45. User Score
    0
    February 12th, 2018
    2 people found this review helpful!
    Do not expect the quality normally associated with AT&T telephone, cell service, U-verse, etc.
    It is sub-par. I had the security products for 2+ years and had failures and technician visits about every 60 days. Equipement is re-ferb. One issue was resolved because I had obsolete hardware. Their words, not mine.
    Service is ok. Sometimes you talk to off shore, but communication is satisfactory.
    Basically, the system is not reliable and often cannot be corrected on line., which means yet another day of staying home for a 4-5 hour window waiting for a technician.
    When I cancelled service, 1/30, ATT pulled the plug within an hour.. The keypad will not go to ‘Ready to Arm.’ Then, 2/12, I was billed another month, because I must have a complete cycle of 30 days notice.
    Read More
  46. User Score
    0
    February 11th, 2018
    3 people found this review helpful!
    This company should be shut down and fined. Claiming to be in home security with so many faulty issues with both equipment and administration puts people at serious risk. I wish there was some legal recourse we can take against them. I think, of all the problems we’ve had, the one that takes the cake was when we discovered they had us down as living at an address that doesn’t even exist! Where would they have dispatched police to had we needed it?? Incompetence, inconsistent information, faulty equipment, horrible customer service… just such a shame it’s AT&T so they wouldn’t even feel it if we all boycotted them. At least that’s the feeling I get when I talk with them, that I’m just one little fish in a huge ocean and they couldn’t care less what I had to say.
    Read More
  47. User Score
    0
    February 10th, 2018 Slidell, LA
    2 people found this review helpful!
    What an awful company to do business with! I am a 32-year cell phone subscriber with AT&T and decided to try the home alarm service. It has never operated correctly in the 1 year and 10 months since we installed the system. 4 Trips to the house – numerous phone calls and at the moment I have been on hold with “customer service” dept for the past 48 minutes they – have not come back to say how long the wait would be since 19 minutes in. Whatever you do – do not use this service!!!!
    Read More
  48. User Score
    0
    February 2nd, 2018 TX
    2 people found this review helpful!
    I have been a customer for ATT Digital Life for almost 2 years, after ATT bought DIRECTV seemed that hings could improve on the service, but their customer service and installers incompetence have greatly diminished the quality of the service. Security response is not good, I have had 2 legitimate alarms that no one contacted me to see what was wrong and there was no dispatch. For a company as big as ATT the product is not worth the pain, go with something smaller or more local that actually works. !!!
    Read More
  49. User Score
    1
    February 2nd, 2018
    1 people found this review helpful!
    very bad i just want say do not buy .
    is suck they make appointment you wait all day .than the call we are sorry .
    we not able to come today .
    Read More
  50. User Score
    1
    January 31st, 2018 Elk Grove Village, IL
    2 people found this review helpful!
    WORST COMPANY AND CUSTOMER SERVICE I HAVE HAD THE DISPLEASURE OF DEALING WITH! SYSTEM ONLY WORKED FOR A COUPLE MONTHS AND I COULD NEVER GET ANY ASSISTANCE TO FIX THE ISSUE. NOW I AM BEING CHARGED A DISCONNECTION FEE OF $346.63 FOR A SYSTEM THAT RANDOMLY WENT OFF DURING THE DAY AND WOULDN’T SET WHEN WE NEEDED IT TO. AFTER MANY EMAILS AND PHONE CALLS TO THE VERY RUDE CUSTOMER SERVICE DEPT I AM STILL BEING CHARGED FOR A SYSTEM THAT DIDN’T WORK. ON A POSITIVE NOTE, THE GENTLEMAN THAT INSTALLED THE SYSTEM WAS VERY PROFESSIONAL AND DID A GREAT JOB.
    Read More

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Our Score
6.2
User Score
1.3
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
898

Overall Score

Based on ranking criteria
6.2 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10