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#27
AT&T

AT&T Digital Life Reviews

Reviews of AT&T Digital Life from real customers
(898 verified)

Our Score
6.2
User Score
1.3

See Top Rated

Our Score
6.2
User Score
1.3
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
898

Overall Score

Based on ranking criteria
6.2 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Offers Multiple Security Packages: Customers can choose from three main packages.
    • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. Specific features are not specified on the Digital Life website.
    • Smart Security and Automation:  $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
    • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.
  • Free In-Home Consultations: AT&T Digital Life offers free in-home consultations to interested consumers. This helps to ensure that the customer will purchase the equipment and service plan that is best for them and their particular home.
  • 24/7 Professional Monitoring: Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.
  • Free Standard Installations: AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.
  • Minimum 2-Year Agreement: AT&T Digital Life’s minimum service agreement is 24 months, which means that customers will either be locked into a contract for at least two years or have to pay steep cancellation fees.
  • Early Cancellation Fees Apply: Customers do have the option to get out of their Digital Life contract—at a price. Early cancellation fees start at $640 and go up from there, depending on how much time you have left in your agreement.
  • Our Recommendation: With rather expensive packages and early cancellation fees, we recommend you research companies like Frontpoint Security and Protect America.

Most Helpful Reviews From AT&T Digital Life Customers

  1. User Score
    0
    Sarah Breen
    September 22nd, 2018 
    ATT digital should NOT be in the service of protecting people’s homes and families. My equipment has not worked one too many times for something unfortunate to happen in our home. I cancelled today, which leads to a whole other host of problems. Our thermostat is not working and incannotncontril the air in my home.Read More
  2. User Score
    0
    ROSE WILLS
    May 1st, 2018 Baltimore, MD
    AT& T digital Life was the worst security system I ever purchased. There customer service will lie to you and then when you want to cancel they hit you with the cancellation fee. The service from the moment of installation was a nightmare. First, was the security door lock which locked my entire family out of home due to the lock not working properly,. approximately two days after it was installed. Called customer service there was nothing they could do to get us access to home,so they informed us to contact lock smith and that they would reimburse us. So we did call lock smith and the next day they inform us they would not reimburse us. I wanted to cancel service at this point when they informed me that I would be subject to an early cancellation fee. So, I tried to work with them and they came out a changed the lock on the door, which still never worked properly. Secondly we notice that the system would read not arming. So we called again and they told us nothing was wrong we just had to pull the panel box off the wall and it would reset. The last and final problem was when we walked in the house and we failed to disarm the system. We noticed an hour later that we did not disarm the system and that the system never went off. Again we called and AT&T keeps lying could do nothing and threatens with early cancellation fees. The camera does not record, and a thief can completely burglarize your home and AT&T will still keep charging you for a system that does not work at all. So, they can charge me for the early cancellation fee, I will see them in court because I am the consumer and nobody should have to pay for a security system that absolutely does not work. It let's thieves in a totally locks you out. Worst security system ever made.Read More

898 AT&T Digital Life Reviews

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  1. User Score
    0
    January 30th, 2018
    3 people found this review helpful!
    Run, run, run. This is not an alarm system that protects your family. It is an alarm system that hinders your family and at times, even put us in harms way. I had been a customer of AT&T for over 10 years and because of this defective system – I cancelled not only this service but also my families cell phone service. As far as this alarm system, we had problems from day one.

    1) My son was locked out because their server was down and the door lock was consequently inoperable 2) The remote door key pad corroded and stopped working 3) The alarm went off every night for over a week 4) and it constantly beeped all day.

    Even though they install defective equipment and made our lives miserable with bi-monthly service calls, they demand $199 to cancel our contract. But wait, if you want service on the equipment, that costs $99.

    I am not a “reviewer” but had to on this one in hopes that I save others from the sheer misery they have put us through for nearly two years.

    There are simply too many options and the bottom line is, ATT is just not what it used to be…

    Read More
  2. User Score
    1
    January 29th, 2018
    0 people found this review helpful!
    Charge money for something on there end when they came out to repair the problem
    Read More
  3. User Score
    4
    January 25th, 2018 Norman, OK
    0 people found this review helpful!
    Internet and phone Tech support is very weak. Only on sight support gets issues resolved.
    Read More
  4. User Score
    0
    January 23rd, 2018
    4 people found this review helpful!
    I do not recommend att digital life. I was burglarized and the motion detector installed was defective. Customer service was not satisfactory. Got the run around on the call. Couldn’t get a technician to come out till two days later. The alarm is not audible from outside. After the motion detector was replaced, the motion detector takes 2 minutes to be triggered. I Should have done more homework. They didn’t do enough to to make me feel supported or safe. I’m in the process of cancelling and replacing my security.
    Read More
  5. User Score
    0
    January 19th, 2018 Baton Rouge, LA
    5 people found this review helpful!
    Att Digital Life is the worst company I have ever dealt with. Their equipment does not work at all. When you call in it takes forever to get someone on the phone. I am constantly calling them because of billing problems on their part that have resulted in late fees. Only idiots work there. I couldn’t take it anymore! I went ahead and paid the steep $100 cancellation fee. Stay away from this company. Better to get a watch dog.
    Read More
  6. User Score
    0
    January 17th, 2018
    1 people found this review helpful!
    This is the WORST company I have ever purchased from. The product does not work. The pad, from fire alarm, doors and the system itself. I have called numerous times and the company is oversees. I am hung up on eventually. DO NOT USE THIS SERVICE!
    Read More
  7. User Score
    0
    January 8th, 2018
    2 people found this review helpful!
    I will say this I will NEVER recommend this company to ANYONE! I’ve had problems from the beginning to the end but this is just the last straw for me! They are a bunch of liars! I wish I could make this up!! I tried multiple times to get them change my address when I moved the last person I spoke with straight lied! She told me I had 45 days to change over to my new place and a week later I receive for 500 dollars nowhere near what I owe and the price to cancel it! Now after complaining and requesting a phone call because their customer service is TERRIBLE it is in collections! What the heck is going on! You guys rather loose a customer and receive a bad review. I don’t understand you guys logic. You are a terrible company and if this is how you run, you are no better than a thief!
    Read More
  8. User Score
    0
    January 8th, 2018
    1 people found this review helpful!
    They are really bad with communication and telling people the truth I will never use them again!
    Read More
  9. User Score
    0
    January 6th, 2018
    2 people found this review helpful!
    Expensive horrible service. I was suckered into digital through a bundle. The technician who installed my service was incompetent and rude. They had to send someone else out to fix all of his mistakes. When issues arise, it takes forever to schedule an appointment. Cameras don’t work all of the time and customer service is hard to deal with.
    Read More
  10. User Score
    0
    January 2nd, 2018
    1 people found this review helpful!
    Four times the alarm went off and we did not receive any phone call or notification this is absolutely unacceptable. We terminated our contract after 2 1/2 years and own the equipment but are still unable to use the audible side of the alarm due to lack of service and I know when I signed up they told me once I owed it I could use it with or without digilife service WRONG !!! Everything about this service is WRONG it took me two days just to cancel my service they made it very difficult and I was at an AT&T store. The manager at the store was apologizing to me while leaving he was embarrassed.
    Read More
  11. User Score
    0
    January 1st, 2018
    2 people found this review helpful!
    I made the mistake I choosing them. Because they
    promise they would come back and fix things the system until it was right.
    Don’t believe them. I had people already hacking into my system and it barely been a month.
    When I ask for Tech support they refuse to send someone
    out. They just transfer you around
    And I am a quote valued customer
    I was so scared on New Years Eve I had to sleep with a gun
    What fun.
    Read More
  12. User Score
    1
    December 29th, 2017 Pittsburgh, PA
    1 people found this review helpful!
    had ATT DIGITAL LIFE for 15 months. There service reps are the worst. They do not care if your connected . I can not get an appointment for 2 week to resolve issue. My system is test mode. I live alone. I feel unsafe and when I ask to get out of contract the cost is 250 dollars.I have equipment running up my electric for something that’s not working. There is 5 items plugged in. I do not feel safe in my home and I have spent over 5 hours on telephone support. I ask to file complaint and they say I can’t through website. I want some answers of why Ihave to wait so long for a tech to come to house and since I feel unsafe why they will not let me out off contract so I can pick up a company to give me the safety I need?
    Read More
  13. User Score
    0
    December 28th, 2017 Midland, MI
    2 people found this review helpful!
    I began having problems with AT&T Digital Life 4 days after it was installed when I tried to call for a service call the operator in India argued with me for almost an hour would not give me a phone number for service department nor would she transfer me to the service department their collection people have been calling me two and three times a day for at least 3 months now I called them after about 3 weeks of not getting service and told them to cancel my account they called me back 15 minutes later and said they were not cancelling my account it was then that I found out that they had an arbitrary 14 day. In which to cancel without penalty but it was there delays and stalling that made me go over that limit not my fault they are a terrible company to do any kind of business with take care nothing about their customers only the money
    Read More
  14. User Score
    1
    December 27th, 2017 Saint Paul, MN
    1 people found this review helpful!
    Who knows how good the system is? One would actually have to get it installed. We are on our third waiting period for them to get to our house and perform the install. Now we are told they cannot make that.

    What a total joke. I assume that whatever subcontractor they send out will be unfamiliar with the system, in a hurry because he is two-three days late with installs.

    The customer Loyalty dept. is a haha and incapable of communicating beyond ” I am so sorry”.

    Read More
  15. User Score
    0
    December 26th, 2017
    3 people found this review helpful!
    My digital life goes down all the time. Call customer service they don’t speak english. Don’t k ow what their doing. Canceling my account
    BUY BEWARE
    Read More
  16. User Score
    0
    December 12th, 2017
    4 people found this review helpful!
    I have had AT&T service for almost 2 years. It has never worked for more than a couple of weeks at a time. I have been trying to get out of my contract and so far have not been able to.
    It goes down and when I try to put my password in so I have use of the camera, it locks me out and I can’t use the camera or tablet . Even after I talk to customer service (usually on the phone with them a couple of hours), it goes down again after having just got it up. I am so fed up with this company and as soon as I can I will be changing. I’m thinking about going to the better Business Bureau.
    Read More
  17. User Score
    0
    December 12th, 2017 New York, NY
    2 people found this review helpful!
    The worst customer service ever. The card was updated three times for automated payment but keep on sending bills with penalty. i upgraded on app and called individually.
    agents like Tiffany who could not answer any questions and superviser like cory CB932H took 30 min to come to line. Horrible experience.
    they should hire individual with some talent and experience.
    Read More
  18. User Score
    0
    December 11th, 2017 Warwick, NY
    2 people found this review helpful!
    NEVER AGAIN I SPENT 2000.00 TO SETUP MY SYSTEM AFTER THE CONTACT WAS OVER I CALLED TO LOWER MY PRICE INSTEAD THE CANCELLED MY SERVICE NO I HAVE NO SERVICE CAN NOT ARM MY SYSTEM OR LOOK AT MY CAMS GOING BACK TO ADT
    Read More
  19. User Score
    0
    December 11th, 2017 Brooklyn, NY
    3 people found this review helpful!
    If I could give a negative score I would. I hate this service. If I could get out of it I would. Name something the service does and it’s terrible. Installation–awful. Failed my local inspection. Customer service? There isn’t any. That’s a complete joke. What a terrible company. If I could quit my job, I would make my life’s goal to shut this business down and make sure every employee never had a job again.
    Read More
  20. User Score
    1
    December 5th, 2017
    4 people found this review helpful!
    We purchased cameras and other extra equipment at start of service. Now that we no longer have the service we are unable to have the any use of the extra equipment we purchased. We were not happy with the service, the camera at front of the house failed to record UPS thefts from front of house, main battery goes down fast and tech needs to come out to fix. When we cancelled our service I had to almost battle my way through the LONG process with Customer Service.
    Read More
  21. User Score
    9
    December 4th, 2017 Powder Springs, GA
    0 people found this review helpful!
    I must be a lucky one . I have had this in my home for 2 years and have had ZERO issues .
    Did cannot 1 time to help with motion detector programing issue( It was to set up for no detection when I was home and they spent all the time I needed.
    Read More
  22. User Score
    0
    December 2nd, 2017
    1 people found this review helpful!
    Poor, poor service. Countless calls ignored. 2 cameras haven’t worked since July, the applied 182.00 to wrong account and refuse to correct and apply to my acct. or refund.
    They are changing ownership so they don’t seem to care.
    Read More
  23. User Score
    0
    December 1st, 2017 Chicopee, MA
    2 people found this review helpful!
    I called to dispute my last bill payment spoke to Katrina just now and we went around in circles , she would not get a supervisor on the phone , after she said she consulted with one .
    Service canceled in October yet being charged for November. This is such an inconvenience especially when the customer service does not help at all . Terrible and will not be recommending digital life to anyone!
    Read More
  24. User Score
    1
    November 27th, 2017 Boynton Beach, FL
    1 people found this review helpful!
    The system rarely worked–had to have several service calls and then get charged for them! Forget about cancelling early–it’s a nightmare–and you’ll be hounded for hundreds of dollars.
    Go elsewhere–you’ll be sorry you purchased this service from ATT.
    Read More
  25. User Score
    1
    November 26th, 2017
    0 people found this review helpful!
    We’ve had ATT Digital Life for about a year now. We’ve had issues right from the start and we were hopeful since we’ve been long standing customers with AT&T. We had an initial assessment completed and based on the assessment we agreed to have it installed. The odd thing about the assessment, the representative did not show up at the agreed time and was on the phone during the entire assessment informing the person on the phone of all the details of our house. The representative indicated that we would hear back shortly for an installation appointment. After a week, we were not contacted. I reached out to ATT and they indicated they had no record of the visit or having the assessment done. We asked for an immediate installation of the system in our house from ATT and indicated that we did not want the same rep back (which they almost sent). It took the rep over 6 hours to install the system. Once installed, you have to use their app to schedule events to use the camera, lock doors, turn on lights, etc. The app is extremely unreliable and crashes often. We are now stuck in a 2 year contract and would not recommend this system to anyone. We asked to add another camera which would cost an addition $250 plus installation fee. I purchased a NEST camera instead and have been more than impressed with it’s performance, much better than the ATT camera. One other important point, ATT use their own proprietary wireless system so you cannot connect it to a home automation system. I would not recommend ATT Digital Life to anyone and can’t wait to have it replaced.
    Read More
  26. User Score
    0
    November 24th, 2017
    1 people found this review helpful!
    They tell you the system works remotely with few rare minor “ issues”. I travel for work and can’t be making monthly or weekly appointments. Their devices require frequent servicing between battery replacement and camera failure that needs a replacement. The system was not working for weeks and they did not want to give credit or refund. I get it that sometimes a battery change is needed but every 14 days? At 13$ a battery? Looking for replacement company. If you call them for trouble shooting it’s like “ I hope I get somebody that knows their stuff “ but it usually takes about 3 phone calls to get anywhere. I would not recommend them at all unless you like to stay home and wait for the repair man.
    Read More
  27. User Score
    1
    November 20th, 2017
    1 people found this review helpful!
    AT&T is supposed to be a leading leader in technology, however there system lacks complete home automation and is behind in the game today. I have had DL for a year now and am wanting to automate my home,which is DLs main selling point and am unable to complete simple add ons. Very disappointing and sad to see a tech company have such a simple boring system. I will be shopping around this year!!
    Read More
  28. User Score
    0
    November 19th, 2017 Copperas Cove, TX
    2 people found this review helpful!
    AT&T Digital life service is a scam! It is overpriced and underperforms. Customer service is the worst I’ve ever experienced in my lifetime. There are so many technical issues with this system, the sloppy installation, the unreliability of the service, the moronic user interface, that as a security system, it is worthless. In addition, you can’t even get out of the contract without a significant penalty. DO YOURSELF A FAVOR AND AVOID AT&T DIGITAL LIFE LIKE THE THE PLAGUE!
    Read More
  29. User Score
    1
    November 18th, 2017 San Jose, CA
    0 people found this review helpful!
    When I moved a few years ago I got proposals from three different companies, including ADT which I had for years in my prior house. I decided to go with ATT DigitalLife based on the high praise of a friend that is a techno geek. ‘ve had this system for over two years and have had a number of minor annoyances. Mainly wireless sensors going offline for no reason and occasionally a wired door sensor kicking a fault like its open when it’s clearly not. Other than the aforementioned, it has been fairly trouble free. However, this morning I woke to a beeping coming from the keypad in my room alerting me that every sensor, even the wired ones, were offline. I called customer service, in India it would seem, and went through an agonizing series of troubleshooting steps involving me getting up and down from a ladder to unplug the AC, disconnect the battery, then wait 10 minutes for the system to reboot. After an hour of this the agent had exhausted her two or three scripted solutions and said she would have to send a tech out in 3-5 days to fix. I explained that wouldn’t work as I was leaving in two days and would be gone for a week. She said nothing was available sooner. I asked for a supervisor and was put on hold for 30 minutes. While waiting, I tested the system backup battery and found it was dead. I rebooted it without the battery, then went around the house opening and closing all 30+ sensors to make them ping the system. Eventually they all came back on and I was able to arm and test the system. It seemed to work and I found a local source for a battery replacement. Finally I gave up waiting for a supervisor and hung up. Takeaway: equipment is not bad, but costumer service sucks. I would switch to another company, but I don’t think they can monitor AT&T equipment. If I ever have a real problem I will replace the equipment and service and engage a real alarm company – not a phone company.
    Read More
  30. User Score
    1
    November 15th, 2017
    2 people found this review helpful!
    AT&T customer support has declined in general, but their digital life support is horrendous. We tried to cancel 3 times and the last time, even though they had in their notes that we had called to cancel months before, they stil kept trying to charge us for the service months after the 1st cancellation attempt
    Read More
  31. User Score
    2
    November 11th, 2017
    2 people found this review helpful!
    AT & T DigitalLife has Horrible customer service. Scheduled an appointment. Called to confirm. No appointment showing even though it was in the notes from the call when scheduled, understandable. Mistakes happen. What is totally unacceptable is the complete unwillingness to rectify the situation in anyway. And oh by the way you’re going to have to wait another 3 days before we will fix what we screwed up!! If you except reasonable customer service do not go with them!
    Read More
  32. User Score
    0
    November 8th, 2017 Clemmons, NC
    3 people found this review helpful!
    Security Camera has not worked since they installed. Techs have been out on three occasions with no resolution. Latest tech response “Call AT&T customer escalation department.” Batteries on door locks are always having to be replaced even though they are rarely used. Roped into two year contract with no camera recording which was only reason for getting.
    Read More
  33. User Score
    0
    November 7th, 2017 Schenectady, NY
    1 people found this review helpful!
    Customer service is absolutely terrible. They damaged my door when they installed the alarm system. Trying to get them to return a call is impossible. They will not provide you with a number to call and talk to someone. Instead they send an email to there back office and you have to wait for them to call you.
    The equipment doesn’t work correctly and they charge you to come back to your home after the installation is done.
    Read More
  34. User Score
    2
    November 7th, 2017
    2 people found this review helpful!
    Were mislead as to length of contract. Sensors keep falling off, unable to use system as it malfunctions. Even tho9ugh it hasn’t worked for months we are unable to cancel. Would never use it again … telling friends and family not to even consider it.
    Read More
  35. User Score
    10
    November 6th, 2017 San Marcos, CA
    0 people found this review helpful!
    I really love the technicians that work for AT&T Digital Life. These guys are smart quick and honest . They also are easy to approach when interested in add ons , there trucks are always stocked and ready to go . They are very quality control conscious and do nice clean work . Keep it up guys and I’ll pass on my good experience to friends and coworkers. Our technician was named Michael L., great tech and personality.
    Read More
  36. User Score
    1
    November 6th, 2017
    2 people found this review helpful!
    Quoted one price and charged another price. Cost too high and not worth the cost. Customer Service is bad and never resolves the issues. I dislike the 2 year contract. I am ready to find another alarm system company once my contract is over.
    Read More
  37. User Score
    1
    November 3rd, 2017 Ashburn, VA
    1 people found this review helpful!
    This system is terrible. Goes offline constantly. It is a big pain.
    Read More
  38. User Score
    0
    October 30th, 2017
    2 people found this review helpful!
    Worst customer service I have received. Called to move our service and was told they could move the service, but would need to run a credit check and I would have to commit to 24 months again. Beside the fact I was on hold for 38 minutes before someone came on the line. I was thinking okay 24 months, but I am not okay with running my credit. The customer service person Marco I spoke with was horrible. I asked to speak to his supervisor, he said he was it and would not give m anyone else to speak with. He said what do you want to do move or cancel my only options. I have everything with ATT, however now I am going to charter.
    Read More
  39. User Score
    0
    October 28th, 2017
    2 people found this review helpful!
    WHEN SYSTEM fails no nofiication – temp thermostat goes to off freezing house in winter when mine lost the controller – most of the techs I met were not very sharp and their phone service is very useless depending on if you can find a good one
    Read More
  40. User Score
    0
    October 28th, 2017 Tampa, FL
    1 people found this review helpful!
    I haven’t been satisfied with a single thing digital life has provided. I will defiantly be leaving when my contract is up. I would never recommend to anyone I care about, only my enemies. We had them for 6 months and we were not under Protection they didn’t have us at our computers or nothing they came set up the equipment and didn’t protect my wife or child. And all I want to do is leave this company and they make it impossible they renewed my contract without me knowing so now I’m stuck with them until the contract is up my alarm can go off for 30 minutes and no one will ever call I seriously believe that this company needs to be shut down they’re gonna end up getting a family killed .It’s crazy to think that everyone just wants to keep their families safe and digital life won’t even let people leave to go to a company that will actually keep their family save they want to charge you an arm and a leg to leave so that you will have to be stuck with them because they know they are the worst security company on the planet .The only reason anybody would want this company is if they purposely wanted to lose their family I highly recommend that nobody go with digital life .

     

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  41. User Score
    0
    October 26th, 2017
    1 people found this review helpful!
    Billing issues, poor customer service out of country, app latency and poor app design and response.
    Read More
  42. User Score
    0
    October 26th, 2017 Las Vegas, NV
    2 people found this review helpful!
    My alarm sounds and no one ever calls and there is a notification that my equipment is no longer connected to the internet and no one calls. What is the purpose of paying for a home alarm if they do not call you when a threat arises.
    Read More
  43. User Score
    1
    October 26th, 2017 Scottsdale, AZ
    0 people found this review helpful!
    Beware of “contracts” for alarm service. All I wanted was proof I agreed to a contract. Can’t/won’t produce. Just keep giving a prerecorded reply from their customer service notebook. Cust. Ser. Reps were polite and professional. Supervisor was the only one that hung up on me. Found a cheaper service. Offers discounts that would NOT tie me to another contract. I declined as I do not trust them.
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  44. User Score
    0
    October 25th, 2017 Bethesda, MD
    0 people found this review helpful!
    Read the fine print! We got the service for an elderly relative and when she had to go to the hospital we were stuck with the 2 year contract. You can cancel early but you have to pay the full amount.
    Read More
  45. User Score
    0
    October 20th, 2017 Alachua, FL
    0 people found this review helpful!
    This is the second day of trying to work with them via Chat – we’ve been chatting now for a total of three HOURS and they can’t tell me why my phone suddenly, for no apparent reason, stopped getting alerts from the system when it is armed, disarmed or in alarm mode. What good is a security system if they are unable to figure out how to reach you in an emergency??? Very frustrating. And they don’t keep chat records or notes in your file. Each chat you must start at the beginning and explain over and over.
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  46. User Score
    0
    October 19th, 2017 Chicago, IL
    1 people found this review helpful!
    Horrible way to deal with customers who are moving away and need to cancel service. They informed me that I had a contract stating that if I cancel my service before the two year contract was up I would have to pay them $300+ dollars. When told I was moving in with family until my relocation came through I was told that that location takes their service. I said to them I cannot go into someone else home and make them turn off their service and put this one in under my name. Terrible way to do business and I will never ever have AT&T Digitallife again and I plan to tell anyone else that is considering it to not do so. That is not the way you do business! WORST COMPANY EVER ALONG WITH THEIR SO CALLED CONTRACT!!!!!
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  47. User Score
    0
    October 19th, 2017
    0 people found this review helpful!
    Horrible product. I had life shield before which was a great product, then AT&T bought DirecTV and switched me to their Life Shield platform. Half the time I don’t get a cell connection, so I cant arm or disarm the system, the app never works. I haven’t been able to pay my bill on line for 6 months now because the app wont let me add a card or change the expiration date of the one that is on record. Called multiple times to get it corrected, no luck.
    Read More
  48. User Score
    0
    October 18th, 2017
    1 people found this review helpful!
    You are nothing but scammer, I paid for over a year your services and I left home last week Oct. 16 2018 with a door opened with the alarm ON and I came back and nothing happened. no alarm , no police NO SERVICE on your part.. I unplug the monitor and the surveillance camera and NOTHING happened……. NOW, are you monitoring my house? or I am just paying you to enjoy the money. I will report this to BBB and I will publish this on the Internet so you can NOT do this again to millions of your customers.
    Read More
  49. User Score
    0
    October 14th, 2017
    1 people found this review helpful!
    10/14/17 I have att digital life applications on both my tablet and cell phone. 10/13/17 I lost the function use of the application on my cell phone and when customer service hanged up on me twice by charles and jeffry they confirmed that they don’t know what they’re doing. I opened up my tablet to see if their logo application works. I was able to sign-in but before I could use it I filled up a very long questionnaire survey and gave it the lowest rating 98% filled 1 for service and when I submitted it the application went 100% blank.
    Read More
  50. User Score
    0
    October 14th, 2017
    0 people found this review helpful!
    The worst company ever! Please save yourself from all the harassment and frustration caused by ATT Digital Life. Worst customer service- they have no idea what they are doing. We had many bad experiences -the latest being the one where we called because the security system was not working at all. When the technical support could not fix it, they gave an appointment for a technician to come out which is 2 weeks later. So they expect us to stay without security for that long. When we want to cancel the service because of this, they would not even waive off the cancellation fee. So we are paying to a security company who is really not securing our home, not sending emergency technicians to solve our problem and wasting 3-4 hours of our time on the phone and to add to that charging us extra cancellation fee to get rid of this harassment. When you call them, they will keep giving you different numbers to call and make you go round in circles without any end result. This is the WORST company ever.
    Read More

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Our Score
6.2
User Score
1.3
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
898

Overall Score

Based on ranking criteria
6.2 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10