Best Home Security Companys

124 Companies 15,988 Real Customer Reviews

AT&T
Current

What Others Are
Researching Right Now:

#32
AT&T

AT&T Digital Life

Similar to: Frontpoint Security

Our Score
6.1
User Score
1.2
Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

949

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

AT&T Digital Life offers wireless home security monitoring and home automation. Their monthly costs and upfront costs are slightly higher than competitors, which is offset with a shorter initial contract length. Customers can control alarms and automations through the Digital Life mobile app.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#32
AT&T

1.2
$39.99
$149.99

Pros

2-Year Contract

AT&T Digital Life’s minimum contract length of 24 months. Most professional home security companies have a 3- to 5-year contract. The reason AT&T Digital Life can offer a short contract is because they have high up-front equipment fees. Other companies with no minimum contract length will have similarly high up-front fees.

24/7 Monitoring

Like most home security companies, Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.

Free Installations

AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.

Cons

Negative AT&T Digital Life Reviews

With nearly 1,000 reviews from real AT&T Digital Life customers, we believe we have an accurate consumer rating of 1 out 10 for the company. Best Home Security Companys never removes reviews in exchange for money with companies. Here is a summary of the biggest AT&T Digital Life complaints people have had in 2019:

  • Equipment. A few reviewers have had issues with AT&T Digital Life’s equipment – specifically the door sensors. Multiple reviews mention having to pay to re-install the equipment when they move, even though the company advertises “Free installations”.
  • Customer Service. Many reviewers are not happy with AT&T Digital Life’s poor customer service. Several mention that they are unable to effectively communicate with customer service agents.
  • Cancellation. As with most home security companies, customers can’t cancel their contract with AT&T Digital Life. Several customers are paying extra fees when the cancel, even when their contract is up.

Expensive Monitoring and Equipment

Customers can choose from three main packages.

  • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. This package includes a door sensor, motion sensor, window sensor, and an indoor siren.
  • Smart Security and Automation: $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
  • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.

Our Recommendation

With rather expensive packages and an abundance of negative reviews, we recommend you research companies like Frontpoint Security or Protect America, which starts at $19.99 a month for professional installation.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

949 AT&T Digital Life Reviews

1. Select Your Rating:

640
138
46
21
9
12
3
5
7
24
44
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    February 21st, 2019 Ashburn, VA
    1 people found this review helpful!
    Horrible customer service. supervisors put you on hold for hours so you can just hang up. will be cancelling my service and moving to ADT.
    Read More
  2. User Score
    0
    February 18th, 2019 Modesto, CA
    1 people found this review helpful!
    Beware….just like others have stated they will lie to you over and over again. Horrible company. Go elsewhere.
    Read More
  3. User Score
    0
    February 18th, 2019 Edgewater, MD
    0 people found this review helpful!
    I chose not to renew this service for multiple delivery issues, after the 2 year term. I received a bill for a term past the date I cancelled the service, and have since been trying to get AT&T to revise the final bill. After making promises to resolve the issue and send me a final bill, I am now getting collection calls! I would not recommend AT&T digital life, its not worth the headache of poor service, poor upgrades & updates, Technicians even told me that they’re the last to know when system upgrades are made and they are left struggling to fix customer issues to no avail. Sorry service. Buyer Beware!
    Read More
  4. User Score
    0
    February 15th, 2019
    1 people found this review helpful!
    I would advise NOT getting security through digital life. They are the worst company ever. Even after cancelling your service you’ll be billed without getting a final bill and sent to collections. Definitely would advise against using them.
    Read More
  5. User Score
    0
    February 6th, 2019 Peachtree City, GA
    0 people found this review helpful!
    AT&T Digital Life is an embarrassment to the name AT&T. In the two years I had the service we never once armed it. The main keypad to arm and disarm the system kept coming loose causing the main keypad to lose power. The system was also not hardwired into the home electrical system but rather plugged in to an outlet in the garage by a flimsy exposed two wire plug. We had repeated false alarms and failure messages. As with any AT&T product, calls to customer service take an hour of your life, the minutes of which will never be returned and no resolution to your problem will ever be achieved. The company is inept at every turn and signing on to a multi year contract should only be done if you have no further use for your money. #ATT, #ATTDigital Life
    Read More
  6. User Score
    0
    February 4th, 2019
    1 people found this review helpful!
    I WAS perfectly happy with the service until I tried to move. Because I had only 2 months until my contract was up, they wanted me to pay $597 for “new equipment”. I had already moved before with them and I never had this charge!!! They are doing it because my contract will be over soon and they aren’t loosing much if I just cancel my service! I’m highly dissatisfied with this kind of schemes. They lured me in with free this and free that at the beginning, then I moved and again, free this and that but once I was moving again and they noticed my contract was about to run out, boom $597 please!! Cancelling ALSO brings charges. Seriously, I WAS happy until now. No thank you!
    Read More
  7. User Score
    0
    February 1st, 2019 Strongsville, OH
    1 people found this review helpful!
    Had installation about 3 years ago. The door pieces that activate the alarm\ sensors all fell off of my doors. When I called I had to pay for them to replace?? Wires running inside my house from the outside was poorly done in my living room, and garage. I ended up canceling a year ago. Since crime is up, and I already have equipment, mainly I need use of the cameras, I figured i would call and see if I can reactivate my service and they can fix the door sensors since the guy did not install them right. NOPE. I have to pay again for everything? If I could post pictures to my review it would stop anyone from wanting to receive this service. Go wireless!!!
    Read More
  8. User Score
    0
    January 25th, 2019
    2 people found this review helpful!
    I have never dealt with such total morons in my entire life in customer service. I asked over and over again to have a technician come and fix my system due to a DL battery replacement and a stripped screw they caused that I could not replace.

    To make things even worse my system went off in the middle of the night with no intruder and they didn’t call me to ask me if I knew of the intrusion. This was the last straw for me.

    Cancelled them immediately after getting no resolution.

    Read More
  9. User Score
    0
    January 24th, 2019 Millington, TN
    1 people found this review helpful!
    I have had Digital Life for several years, they are great unless you need to speak to a person. First of all, our Passcode (in case the alarm is activated) had been changed. They could not tell us who changed it or when it was changed. The first CSR I spoke to was so rude and talked to me in such an unprofessional way, that I asked to be transferred to another CSR. Which she told me she could not do I would have to hang up and call back. I did call back but they are not very helpful. All they want you to do is go to the app and figure it out on your own. Will likely cancel this service and use a local company that can provide good customer service and support.
    Read More
  10. User Score
    0
    January 21st, 2019
    1 people found this review helpful!
    Terrible! They charged me $41, something for every time their security guard came to check on my house. Last months they said that their security guard came 3 times and they bill me for that without any my knowing and they did not show or leave any notes or any evidences that proof that they came even. Ridiculous.
    Read More
  11. User Score
    0
    January 19th, 2019
    1 people found this review helpful!
    Worst customer service I have ever received. Can’t wait till April when contracts expires!!!!!!!! I will be Gone !!!!!!
    Read More
  12. User Score
    0
    January 17th, 2019
    0 people found this review helpful!
    This is by far the worst security service I have ever had. In the first few months of having the service there was a long list of problems. Sensors not working randomly and a malfunctioning keypad were the the first problems. The app was the most annoying thing to deal with especially when i was away from my home. Technicians came out and fixed the problems and the problems would start again, one by one. I was tired of calling in trouble shooting and being worried if my house was secure enough. I stopped paying a couple months after the security system was completely offline. They gave me a call and waved one month and assured me that they would fix the problems. I paid it and not long after that I was back with a crappy service. But unfortunately being under contract I would have to pay a large termination fee to get out of it. Even though the service rarely worked. I spoke with a supervisor to see if we can come to some agreement of a lower price. No luck… The termination fee is outrageous especially for the worst service out there. The only fault of mine in this is that I put my trust in Digital Life. To secure our home and give us peace of mind. But the contract is all they care about. Not the customer. The contract is to give them peace of mind. To make sure they get paid. Not to make sure the home is always secured. Do not make the same mistake i did. Get a trusted service who make sure your home is always secure.
    Read More
  13. User Score
    0
    January 14th, 2019 Corpus Christi, TX
    1 people found this review helpful!
    Tried to charge me $850 to transfer my services and I owned the equipment!!! No one would pay that amount, very poorly taking care of customers!!
    Read More
  14. User Score
    1
    January 12th, 2019
    0 people found this review helpful!
    I have had Digital Life for over 2 years on a 2 year contract. There customer service is terrible. They don’t understand the problem I’ve explained to them. My inside siren went off line. I tried what they suggested I did and it didn’t work. They set an appointment for a tech to come out and replace it. 5 minutes before they were to arrive they cancelled. I rescheduled and the tech replaced the siren. A day later it went offline again. I rescheduled another service call. The tech never showed when he was supposed to. I called this was the 23rd of December. They said he got tied up. I cancelled the call and said I would reschedule. I called and now they want to charge me a $99.00 service call because now my contract is over. And by the way their service call center is in Jamaica. Going to another home security company and canceling them this week. Stay away from them.
    Read More
  15. User Score
    0
    January 9th, 2019 Rancho Cucamonga, CA
    0 people found this review helpful!
    DO NOT SIGN UP FOR DIGITAL LIFE!! Always had issues, ended up getting the Ring and canceling Digital Life. Thought everything was taken care of, paid $176.00 to cancel. Two months later, I get another bill for $180. I talked to about 5 agents ( kept getting transferred). I agreed to pay $60.00 to resolve everything. Now, 2 months later, I have a bill for $120.00 which they sent to collections. I have spoke to 4 agents today, all very hard to understand, with no resolution. My resolution is to pay the bill. I am so done with At&T- now I am going to cancel our cell phones!!!
    Read More
  16. User Score
    0
    December 30th, 2018
    2 people found this review helpful!
    Half the time the English speaking customer service people speaking is so bad you cannot understand them. All of a suddenly the internet connection is invalid even though the wi-fi works on everything else. In addition you have to pay ATT $12.00 per month for a separate telephone line to connect the system. The DIGITAL PEOPLE SAY IT IS THE UVERSE PEOPLE AND THE UVERSE PEOPLE SAY IT IS THE DIGITAL PEOPLE

    THIS WHOLE SYSTEM IS ONE GIAT MESS

    Read More
  17. User Score
    0
    December 24th, 2018 Manheim, PA
    2 people found this review helpful!
    DO YOURSELF A HUGE FAVOR AND DO NOT SIGN UP OR BUY THIS SERVICE, the equipment doesn’t work properly. When you try to cancel they tell you you can. The customer service rep reviewed when and how much the last payment will bE, I made the so called last payment, two months later I get a cancellation letter and late fee for the last two months. COMPLETELY DISGUSTED WITH AT&T / DIRECTV / DIGITAL LIFE!!! THEY WOULD NOT RECTIFY THE ISSUE AND i AM FORCED TO PAY THE BILL.
    Read More
  18. User Score
    0
    December 22nd, 2018
    1 people found this review helpful!
    ATT digital life is awful. Even a large dog is better protection!

    The customer service is just awful as is their equipment. The equipment constantly goes off line and when you call their customer service, which is almost impossible to understand, they are clueless – they have no idea how to remedy the problem. It’s like they are all new employees who’ve never answered any questions belore. These guys are awful. Awful.

    Read More
  19. User Score
    0
    December 21st, 2018 Cambridge, MA
    2 people found this review helpful!
    I have tried to cancel my service only to get the run around when I speak with someone in customer service. When I spoke with an agent (I spoke to three…yes), I informed them of my intention to cancel service. Each time they asked me to verify my identity, the street address where service is provided and also my secret pass code. After they thank me for confirming the information, I was then informed that they could not help me and would need to transfer me to another department for further assistance. Each time, the sound quality of the call decreased. I now feel confident that I made the right decision in selecting another home security provider. Days earlier, I called to announce that I was intending to cancel the service because I had a new provider, the agent successfully sold me on the fact that I had 3 days after installation to cancel service and to callback afterwards to ensure my satisfaction with the new provider. BIG MISTAKE! I was offered a $15 discount off my monthly bill which escalated to $20 off when I didn’t bite at the initial counteroffer. I’ve learned that AT&T Digital Life has been price gouging me all this time. It is not a good feeling when you been a loyal customer for years. I finally was offered a call back from a person in Technical Support who empathized with my frustration. It should not be this difficult to cancel service.
    Read More
  20. User Score
    0
    December 7th, 2018 Warren, MI
    2 people found this review helpful!
    Was a subscriber for 3 years. Bought all the product ($$) and continually had error messages – including several false alarm Co2’s in which the fire department came out to find a 0% reading, a note that my hall alarm siren didn’t work, continuously having to replace the key pad battery, etc. I was able to still use the system at a 75% function rate so I didn’t bother with these little details until some point this summer. Everything started crashing after they shipped me a replacement tablet and after setting my alarm one evening, it never operated again. I tried to reset online several times (through my app – the tablet was a useless paperweight since it still thought my system was armed) and after none of their service call times work with my schedule (let alone the threat that they’d charge me $$ if it wasn’t their “fault” for coming out), I cancelled this November after paying $65 month for an inoperable system. In my call with them I was told that if I stayed they’d drop my monthly rate to $45 (which told me I’ve been over paying for who knows how long) but I still cancelled. While I wasn’t charged a cancellation fee like others have been, I still had to pay for another full month for a system that doesn’t work. They know it doesn’t work (they’d call about once a month to let me know they can’t get a signal to/from my home!) and even after talking to a manager, I was unable to get a pro-ration on things… there was “nothing” she could do since I “should’ve cancelled the service at he beginning of the month” instead.

    I had ADT for 5 years in my old home and should’ve stuck with a company that stood by their product/services, instead of bundling with AT&T thinking it was the smarter move. Their systems don’t talk (different apps, websites, log-ins, etc) and I there were no savings between my cell/uverse and digital life contracts.

    DON’T GET THEIR SYSTEM. It’s not worth the hassle.

    Read More

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

949
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378