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Reviews for AT&T Digital Life | 2019 Home Security Company Reviews
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#28
Reviews for AT&T Digital Life | 2019 Home Security Company Reviews

AT&T Digital Life

Similar to: Frontpoint Security

Our Score
6.1
User Score
1.2
Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

961

This Review is maintained by Chase Sagum

Review Last Updated: September 18, 2019

AT&T Digital Life offers wireless home security monitoring and home automation. Their monthly costs and upfront costs are slightly higher than competitors, which is offset with a shorter initial contract length. Customers can control alarms and automations through the Digital Life mobile app.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#28
Reviews for AT&T Digital Life | 2019 Home Security Company Reviews

1.2
$39.99
$149.99

Pros

2-Year Contract

AT&T Digital Life’s minimum contract length of 24 months. Most professional home security companies have a 3- to 5-year contract. The reason AT&T Digital Life can offer a short contract is because they have high up-front equipment fees. Other companies with no minimum contract length will have similarly high up-front fees.

24/7 Monitoring

Like most home security companies, Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.

Free Installations

AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.

Cons

Negative AT&T Digital Life Reviews

With nearly 1,000 reviews from real AT&T Digital Life customers, we believe we have an accurate consumer rating of 1 out 10 for the company. Best Home Security Companys never removes reviews in exchange for money with companies. Here is a summary of the biggest AT&T Digital Life complaints people have had in 2019:

  • Equipment. A few reviewers have had issues with AT&T Digital Life’s equipment – specifically the door sensors. Multiple reviews mention having to pay to re-install the equipment when they move, even though the company advertises “Free installations”.
  • Customer Service. Many reviewers are not happy with AT&T Digital Life’s poor customer service. Several mention that they are unable to effectively communicate with customer service agents.
  • Cancellation. As with most home security companies, customers can’t cancel their contract with AT&T Digital Life. Several customers are paying extra fees when the cancel, even when their contract is up.

Expensive Monitoring and Equipment

Customers can choose from three main packages.

  • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. This package includes a door sensor, motion sensor, window sensor, and an indoor siren.
  • Smart Security and Automation: $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
  • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.

Our Recommendation

With rather expensive packages and an abundance of negative reviews, we recommend you research companies like Frontpoint Security or Protect America, which starts at $19.99 a month for professional installation.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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961 AT&T Digital Life Reviews

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  1. User Score
    0
    April 5th, 2019
    1 people found this review helpful!
    Absolutely worst system. Hasn’t worked for months and customer service will only “troubleshoot” over the phone and refuses to send out a technician. By “troubleshoot” I mean running from sensor to sensor with a screwdriver opening them up, changing batteries, returning sensors, installing new sensors, all by yourself. Nothing works. Continue to get error messages. Customer service says” well you can bypass that part of the system. Or so should I bypass part of my bill too? They trap you with zero support. Worst ever system and company!
    Read More
  2. User Score
    10
    March 26th, 2019
    1 people found this review helpful!
    I have had Digital Life in Memphis TN for 2+ years. Never had problems except that the temp controller was not compatible with my system and siren went off line a couple of times. Never had false alarm. All remote features work perfectly. Have to change door batteries annually. Love being able to see video from my camera on my phone and can send that video by text message or email, can turn lights on/off, give contractors access remotely or with guest code, can open/close garage door and unlock/lock front door with phone app or keypad. Feel very safe with this quality service.
    Read More
  3. User Score
    0
    March 25th, 2019
    3 people found this review helpful!
    I I’m wanting to transfer my att home security system.. because .. obviously I want to keep it and NOT be charged fees…. they make you buy new equipment when you move and outright at once instead of monthly service payment. I never payed $800 at once for new service when I got this. And they want me to pay $800 to transfer. And if I don’t transfer I have to cancel and there’s another free for that!!!!

    Beyond frustrated

    And I just searched they’re contract nowhere does it say anything about the $800s

    Read More
  4. User Score
    0
    March 23rd, 2019
    0 people found this review helpful!
    They acknowledged that the keypad wasn’t working but wouldn’t cancel. I was getting a call every time there was a noise or door opened. Fine when I could answer the phone but when I was at work the police were dispatched. Was about to get fined by the police. Finally took the battery out. Still have to wait 2-3 business days to cancel even though they knew it wasn’t working.
    They kept offering to troubleshoot with the app but it was on the phone of a dead person and still there is no way to cancel immediately.
    Don’t get this service.
    Read More
  5. User Score
    0
    March 22nd, 2019 Peoria, AZ
    2 people found this review helpful!
    One of the worst customer service I have ever seen. This company sucks!!! I’ve dealing with a simple issue as to replace a door sensor since December 2018; it is now March 2019, and still dealing with the issue, on top that they want to charge me $39,95 for an error they committed.
    Customer service representative don’t seem to have enough knowledge to resolve simple issues, and went you request a supervisor, or someone that can be a decision-maker, they are reluctant to transfer you.
    Do not commit the same mistake I committed switching to AT&T Digital Life alarm system. I walked away from Directv for the same reason, and already started the process of finding a new provider for my alarm.
    Read More
  6. User Score
    0
    March 20th, 2019
    6 people found this review helpful!
    I was a digital life customer for 4 years and have had their sevice in 3 different states. I have never had an issue until now. I wanted to move my service to didnt home, again I have done this 3 times prior, and I was told it would cost me $550. When I asked why since I have never paid before I was told that terms have changed and there is no way around it. I asked for my contract to be looked at since i still had a year on it to see if I ever signed stating there was a fee. I was told that, that could not be done. I then asked to speak to a supervisor and was told no. After expressing my frustrations with the representative that was extremely rude and unprofessional, she informed me I w li old get a call back that day from a supervisor. Of cour6i did not. I called back the next day to cancel my service and chose that option, and was transferred due to the representative not being able to complete my request. Once transferred, the representative told me there is no other choice but to pay the $550 and I could not speak to a supervisor. I canceled my service and informed her that I would never recommend to anyone and her response was ok goodbye. Never once did I get a supervisor or a representative that was interested in helping me.
    Read More
  7. User Score
    0
    March 18th, 2019 Cleveland, OH
    3 people found this review helpful!
    This company is the worst. I had the service for maybe 6 months. I had issue after issue. I had a tech at my house every other week. The system would go off and no one would call to monitor the service. The whole time we had the service they had the wrong phone numbers in the system. They never once thought it would be a good idea to see why we didn’t answer our phone. The reason why is because they never called to see if the house was ok. The tech came out to my house and told me that the quality of the video for the service is because of the terrible software they have. He said I cant fix the issue until At&t updates the software. Right then I called a supervisor and let him know his own tech said the system sucks. The supervisor said I could cancel my service and they would waive the early termination fees if I sent back the equipment. So we did that. Then I receive a bill from a collection agency saying I owe over $800. I called in and spent 4 hours on the phone with different people. all they would say is. Sorry you owe the money so pay it. I asked for an email address to the CEO or the president and she said No we can give you that. They are the worst company. Do not go with this company. They all lie and they have terrible service and worst customer service reps.
    Read More
  8. User Score
    0
    March 17th, 2019
    1 people found this review helpful!
    Terrible service and equipment. Equipment kept faulting out. Wouldn’t get anyone out to check on it, all they say is that it is working properly. I called to cancel service since equipment wasnt working, told that i was paid up until the 6th and to keep it until then. Call in the 6th, told i wanted to cancel since their equipment sucked and went with a better provider, then asked 3TIMES if I would receive another bill, informed that I would receive no more bills at all. Guess what? I received another bill with a late fee to which they tried to tell me I was informed of the bill. NO! finally after arguing they credited my account for it. Now I am going to see if they try to bill me again with a late fee for a service I no longer use. Do yourself a favor, Go with any other company besides this or even go without. This is a joke service and I would never recommend this for anyone
    Read More
  9. User Score
    0
    March 12th, 2019 Spencerport, NY
    0 people found this review helpful!
    I had to call 3 different times to cancel my crappy service with then. Their employees down right harrass you to stay on board until shear frustration kicks in and you hang up. Then when I say that I want a refund for the month and a half that I had no service I was told that they would only give me a month credit because “Digital Life does not prorate”. Are you kidding me….you did not provide me with any service….crappy as it was…..but I still have to pay. This company sucks….the system sucks and does not do what it is supposed to do…..and their customer service reps are awful. Do yourself a favor….do not use them……having a bat next to your bed would offer you better protection then AT&T Digital Life.
    Read More
  10. User Score
    2
    March 4th, 2019
    1 people found this review helpful!
    So, I have had ATT Digital life set up in my apartment since 2017 due to a break in. I specifically asked the agent that sold me the equipment and services would I be able to move them and what would the charge be as I was under no circumstances going to live in that apartment after my lease was up. I was told that it would be free to move. Fast forward to present I moved and called to have my services installed at my new location and was told that I would have to pay $349 to install the services at the new location. Advised the rep that I just spoke to that when I installed the services that wasn’t the information that was given to me. Explained that was a change they made in March of 2018. Asked to speak to a supervisor to waive my ETF’s or waive the move fee and he (whom was rude) told me that he could do neither even though he seen that I had signed up before they made the new move rules. Explained to him that I would never of signed up with them if I couldn’t of moved the services and explained to him why I got the services in the first place and he didn’t care. So he told me that THE ONLY WAY I can get out of my ETF’s was to have my landlord send a letter stating that they don’t allow services to be installed there which is a joke within its self due to the amount of break ins everywhere everyone is allowed to install these types of services. So now I am stuck paying over $300 in ETF’s for something that I was lied to about! I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE! THEIR CUSTOMER SERVICE REAKS AND I WORK IN A CALL CENTER FOR OVER YEARS!!! THEY DONT CARE ABOUT THEIR CUSTOMERS AND THE WRONG INFORMATION BEING PROVIDED. I would never buy or use ATT services again!!!
    Read More
  11. User Score
    0
    February 28th, 2019 Schaumburg, IL
    0 people found this review helpful!
    Equipment is unreliable and monitoring is iffy at best. I plan to cancel.
    Read More
  12. User Score
    0
    February 25th, 2019 Austin, TX
    1 people found this review helpful!
    Doesn’t ever work like it’s supposed to. Very expensive once promotion expires. But the icing on the cake is when you terminate. The rep would not let me cancel and we incredibly rude. When I finally just said that this has gone on long enough and could she please just cancel, she got even ruder. This went on forever! Then, when you ask how to recycle the equipment, they tell you that you are on your own. That should really be illegal. There is quite a bit of specialized equipment that they installed, and it’s a big deal to remove it. Then you’re stuck with a bunch of equipment to recycle.
    Read More
  13. User Score
    0
    February 21st, 2019 Ashburn, VA
    1 people found this review helpful!
    Horrible customer service. supervisors put you on hold for hours so you can just hang up. will be cancelling my service and moving to ADT.
    Read More
  14. User Score
    0
    February 18th, 2019 Modesto, CA
    1 people found this review helpful!
    Beware….just like others have stated they will lie to you over and over again. Horrible company. Go elsewhere.
    Read More
  15. User Score
    0
    February 18th, 2019 Edgewater, MD
    0 people found this review helpful!
    I chose not to renew this service for multiple delivery issues, after the 2 year term. I received a bill for a term past the date I cancelled the service, and have since been trying to get AT&T to revise the final bill. After making promises to resolve the issue and send me a final bill, I am now getting collection calls! I would not recommend AT&T digital life, its not worth the headache of poor service, poor upgrades & updates, Technicians even told me that they’re the last to know when system upgrades are made and they are left struggling to fix customer issues to no avail. Sorry service. Buyer Beware!
    Read More
  16. User Score
    0
    February 15th, 2019
    1 people found this review helpful!
    I would advise NOT getting security through digital life. They are the worst company ever. Even after cancelling your service you’ll be billed without getting a final bill and sent to collections. Definitely would advise against using them.
    Read More
  17. User Score
    0
    February 6th, 2019 Peachtree City, GA
    0 people found this review helpful!
    AT&T Digital Life is an embarrassment to the name AT&T. In the two years I had the service we never once armed it. The main keypad to arm and disarm the system kept coming loose causing the main keypad to lose power. The system was also not hardwired into the home electrical system but rather plugged in to an outlet in the garage by a flimsy exposed two wire plug. We had repeated false alarms and failure messages. As with any AT&T product, calls to customer service take an hour of your life, the minutes of which will never be returned and no resolution to your problem will ever be achieved. The company is inept at every turn and signing on to a multi year contract should only be done if you have no further use for your money. #ATT, #ATTDigital Life
    Read More
  18. User Score
    0
    February 4th, 2019
    1 people found this review helpful!
    I WAS perfectly happy with the service until I tried to move. Because I had only 2 months until my contract was up, they wanted me to pay $597 for “new equipment”. I had already moved before with them and I never had this charge!!! They are doing it because my contract will be over soon and they aren’t loosing much if I just cancel my service! I’m highly dissatisfied with this kind of schemes. They lured me in with free this and free that at the beginning, then I moved and again, free this and that but once I was moving again and they noticed my contract was about to run out, boom $597 please!! Cancelling ALSO brings charges. Seriously, I WAS happy until now. No thank you!
    Read More
  19. User Score
    0
    February 1st, 2019 Strongsville, OH
    1 people found this review helpful!
    Had installation about 3 years ago. The door pieces that activate the alarm\ sensors all fell off of my doors. When I called I had to pay for them to replace?? Wires running inside my house from the outside was poorly done in my living room, and garage. I ended up canceling a year ago. Since crime is up, and I already have equipment, mainly I need use of the cameras, I figured i would call and see if I can reactivate my service and they can fix the door sensors since the guy did not install them right. NOPE. I have to pay again for everything? If I could post pictures to my review it would stop anyone from wanting to receive this service. Go wireless!!!
    Read More
  20. User Score
    0
    January 25th, 2019
    2 people found this review helpful!
    I have never dealt with such total morons in my entire life in customer service. I asked over and over again to have a technician come and fix my system due to a DL battery replacement and a stripped screw they caused that I could not replace.

    To make things even worse my system went off in the middle of the night with no intruder and they didn’t call me to ask me if I knew of the intrusion. This was the last straw for me.

    Cancelled them immediately after getting no resolution.

    Read More

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Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

961
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431