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#30
AT&T

AT&T Digital Life

Similar to: Frontpoint Security

Our Score
6.1
User Score
1.2

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Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$0

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

935

This Review is maintained by Chase Sagum

Review Last Updated: May 21, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-$42.99
$0

#2

6.9
$34.99
$99

#3

4.6
$45.99+
$99

#30
AT&T

1.2
$39.99
$0

  • Offers Multiple Security Packages: Customers can choose from three main packages.
    • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. Specific features are not specified on the Digital Life website.
    • Smart Security and Automation:  $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
    • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.
  • Free In-Home Consultations: AT&T Digital Life offers free in-home consultations to interested consumers. This helps to ensure that the customer will purchase the equipment and service plan that is best for them and their particular home.
  • 24/7 Professional Monitoring: Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.
  • Free Standard Installations: AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.
  • Minimum 2-Year Agreement: AT&T Digital Life’s minimum service agreement is 24 months, which means that customers will either be locked into a contract for at least two years or have to pay steep cancellation fees.
  • Early Cancellation Fees Apply: Customers do have the option to get out of their Digital Life contract—at a price. Early cancellation fees start at $640 and go up from there, depending on how much time you have left in your agreement.
  • Our Recommendation: With rather expensive packages and early cancellation fees, we recommend you research companies like Frontpoint Security and Protect America.

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935 AT&T Digital Life Reviews

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  1. User Score
    0
    September 22nd, 2018
    1 people found this review helpful!
    ATT digital should NOT be in the service of protecting people’s homes and families. My equipment has not worked one too many times for something unfortunate to happen in our home. I cancelled today, which leads to a whole other host of problems. Our thermostat is not working and incannotncontril the air in my home.
    Read More
  2. User Score
    1
    September 20th, 2018 Ogden, UT
    2 people found this review helpful!
    Horrible customer, worst of any business I’ve ever dealt with. I tried to cancel my contract 6 days before the actual end date, was told I’d have to pay a $27 early termination fee or call on the end date; they would not cancel then for an effective date 6 days in the future, so another annoying phone call with some person in the Philippines. When I did call back to cancel, a supervisor told me I’d have to pay a prorated final charge of $8.67 for the few days past the last billing cycle. About two weeks later I get a final bill for a full month, then in two weeks an email threatening collections if I don’t pay the full amount by the due date. When I called about this I was told they don’t prorate, by company policy. Strange the first supervisor wasn’t aware of this policy. So, I had to pay for almost a full month of a service I no longer have. The guy said he’s send me that policy, which may have never existed, until they wanted to get a little more money out of me. Whether a refund or a charge, any other company in my past dealings prorated. There are much better providers for home security; avoid this one like the plague.
    Read More
  3. User Score
    0
    September 18th, 2018
    2 people found this review helpful!
    I attempted to cancel my account and spent 20 minutes being questioned and trying to sell me to stay. I was told I had to answer a series of questions before it could be cancelled. When i refused to answer the questions and told him it was none of their business why I wanted to cancel I was refused to cancel till i gave them answers. I spent another 20 minutes asking for the call to be elevated and being put off unless i gave them myanswers. I am the customer and all Im required to do is tell you to cancel my service. Its nobody business why i cancelled or what brought me to Digital life in the first place. I will say after being treated that way I not only am cancelling my Digital life service but my Cell service and my Uverse tv service. I will never haveanything to do with AT&T
    Read More
  4. User Score
    1
    September 17th, 2018 Tampa, FL
    3 people found this review helpful!
    Please stay away!!!! You will be placed in a 2 year contract, if you move before the contract is over you will be charge $549 to transfer you service, no opts… if you decide to cancel your services you will be charge the remaining balance on your account which can be HUNDREDS of dollars, again no options. STAY AWAY!!!!!
    Read More
  5. User Score
    0
    September 13th, 2018 Nashville, TN
    1 people found this review helpful!
    service was the worst from the installation team to the monthly service calls with equipment failure gave up the last year of my contract and did not even have the main board attached – they called me 6 months later and said they are not receiving a signal from my smoke alarm. Cancelled the service the last day of the contract – paid the total amount due. 2 months later get a bill and they tell me my service is suspended and charge me a restoration charge – sure there will be some kind of class action against them in a few years and will be the first in line. Do not consider this (digital life) with these guys…
    Read More
  6. User Score
    3
    September 13th, 2018 Brookshire, TX
    0 people found this review helpful!
    Yeah, relatively they suck. They entered the home security / automation market without a long term strategy. Now they are just wading along, doing just enough to keep the lights on but not putting any real effort to refresh their products. For example, a wifi outlet is pretty common on the market, and sells for about $30-$35. Digital life offers a similar device for a whopping $150 + required $99 installation. So no, they don’t care if you go somewhere else for your home security automation, AT&T has bigger fish to fry.
    Read More
  7. User Score
    0
    September 12th, 2018 Wake Forest, NC
    2 people found this review helpful!
    I want to express my dissatisfaction with the service of my digital life service. I have had my service for almost 2 years paid my bill and have 2 more months on my contract. I was told at the beginning of my contract that if I moved my digital life would be moved with me for free. I just got off the phone with digital life to get my service moved to my new home and now they are saying I will have to pay over $500.00 to have it moved. This is false advertising and I will transfer my service to a more reputable security company. I would urge new customers to find a different security provider that honors there word and commitment!!!
    Read More
  8. User Score
    0
    September 12th, 2018
    2 people found this review helpful!
    I had digital life for 2 years and I was moving where I couldn’t bring it with me. There was 1 month left on the contract and I spoke to a representative on the phone August 2, 2018 and he said that I wouldn’t have any penalties or charges and that it was the final bill. September comes along and I get an email from Digital Life for a bill which was more than my monthly bill for having the service. Poor customer service and I was given false information over the phone. I wouldn’t recommend getting in a contract with digital life.
    Read More
  9. User Score
    0
    September 10th, 2018
    1 people found this review helpful!
    The customer service department has no idea how their own system works. I called to have them fix an issue with one of the sensors from when it was set up and she had no idea how to do it. Then I asked if I could have a technician come out and fix it and she said that would be $99. After that I wanted to speak to a manager so I waited for one to become available and then when I was transferred the line was dead and no one picked up. This is not the first bad experience I’ve had with customer service. This is at least the fifth bad experience and if I could cancel without paying a steep fee I would.
    Read More
  10. User Score
    0
    September 10th, 2018
    3 people found this review helpful!
    Trying to control my language as I try to explain the lowest level of product and customer service I have ever experienced (besides Isaac who just finally cancelled my device for me successfully…who would’ve known that is so hard of a task to complete!?)
    From the beginning it has sucked and I suffered through two years of paying for nothing because I’d rather do that than give in and pay the cancellation fee. There have been many occurrences but here are a few examples…
    1. Alarm set to STAY. I set off by accident when I woke up the next morning then entered code to end it. Usually an alarm company still calls to make sure all is okay. No call. When I called to ask why, they stated it must continually be going off for X amount of minutes before they call to check on you.
    2. Family came in town while we were at work for the day, alarm set to AWAY. We gave them a key but forgot to tell them alarm code (oops). By the time I saw my phone I had a missed call from Digital Life and a message stating they were sending cops because couldn’t get in touch with us (I was actually happy to see they were doing their jobs). End of the day I find out THEY NEVER dispatched cops. I forget what the reasoning was when I reported this to them.
    3. Asked to cancel my account due to these two circumstances and at this point feeling like I’m paying for nothing. Was told I’d have to pay cancellation fee or they could discount my monthly fee from $40 to $30. Did the math and decided to keep paying $30 a month since cheaper than cancelling.
    4. Called to cancel when contract up. First was told they would prorate the month since cancelling, next person told me I’d have to pay the whole month and they don’t know why anyone said they’d prorate because that’s not an option. Didn’t care at this point just wanted it cancelled….next month rolls around and I get another bill. Call DL and they say last month I called to ask about my cycle days….NO I called to cancel this POS alarm system! Then they procede to tell me they’ll do me a favor and prorate this last month since it didn’t happen last month! Isaac decided to be the first helpful person and say he would discount this month so I don’t have to pay for it. We’ll see if it was finally taken care of when next month rolls around.
    Digital life can kick rocks in my book. USELESS!
    Read More
  11. User Score
    3
    September 7th, 2018
    1 people found this review helpful!
    I kept wondering why I wasreceiving email delinquency messages. Two years ago I ask to have my billing address changed. I learned yesterday that my service address was changed not billing. Thus, no bill and I have no idea about what would have happed if an alarm sounded. Unlike my “service location “ I live in a high rise with lots of alarms.
    Read More
  12. User Score
    0
    September 6th, 2018
    1 people found this review helpful!
    Installation not good door contacts fall off will charge you to send tech out to fix sub par install. They want to send double side tape for you to fix. If contact is missing and you cam’t Send it back they charge to send another for you to do the repair.
    Read More
  13. User Score
    0
    August 23rd, 2018
    0 people found this review helpful!
    I notified Digital Life that I was moving from Miami to Tallahassee, Florida and I wanted my services moved. I was informed that Digital Life DOES NOT HAVE the capability of providing their services in that city. I was informed first that I would have to pay a cancellation of contract fee. I said how can that be IF you can’t give me service. They agreed, sent me a final bill after I had paid their final amount, which they confirmed balance at 0 after payment was received. At that time thought it is finished. NOt so, I received a paper bill to my Tallahassee address FROM AT&T, not Digital Life, from a mobile number and claiming payment of over $224 for services – no details, no explanation nothing. After calling AT&T billing and being sent even to the Fraud department (over 2 1/2 hours of being passed along), I was informed that I needed to reach out to Digital Life because they could not make any changes, but not to worry, all of their notes and personal communications with Digital Life would simply fix the problem if I called Digital Life at 855-288-2727. There were minimal erroneous notes and when I asked to speak to a Supervisor at Digital Life, I was put on hold. I have been on hold now for over 40 minutes without ANYONE coming back on the line. This is atrocious behavior both on ATT AND DIGITAL LIFE. I have kept records of the persons that I spoke today and have the paper confirmation. Yet, nobody cares. I am concerned that they will force me to pay for a service that they can’t provide by threatening me with collection. SHAME ON ATT for using these scammers, since I was informed that they are a contractor of ATT. Disgusting!!!!!
    Read More
  14. User Score
    0
    August 22nd, 2018 Santa Ana, CA
    0 people found this review helpful!
    The worse experience ever. They lie to you. They offer you products to lure you not to cancel but don’t deliver what they promised. They made me feel like I’m making things up to get products and services from them. They rely on their associate notes and the notes don’t show what they offer. They don’t care about their customer, all they care is that when you cancel, they’re get your money for nothing. NEVER EVER DEAL WITH THIS COMPANY!
    Read More
  15. User Score
    0
    August 17th, 2018 Norman, OK
    0 people found this review helpful!
    DO NOT FOR THE THE SAKE OF EVERYTHING GET THIS SERVICE!!!!!!! WORST SERVICE I HAVE EVER HAD!!!! EVEN NOW THAT I HAVE CANCELLED MY ACCOUNT I HAVE BEEN ON THE PHONE FOR ALMOST AN HOUR!!! BECAUSE THE REP DOESN’T KNOW HOW TO READ A FINAL BILL! WE ALSO HAD TO HAVE TECHS CONTINUOUSLY COME OUT TO MAKE REPAIRS AND WE EVEN HAD TO BUY SPECIAL BATTERIES WHICH WERE ALMOST $30 EACH! LONG STORY SHORT, ALARM HASN’T WORKED IN 9 MONTHS, PAYMENT CHANGES EVERY MONTH, REPS DONT KNOW WHATS GOING ON, AVERAGE PHONE CALL IS 2-3 HOURS LONG!
    Read More
  16. User Score
    1
    August 16th, 2018 CA
    0 people found this review helpful!
    I have had this service for a year and a half – it is horrible. The contact sensors go ‘offline’ or register an ‘open’ alarm when they are not open. The cameras go offline at least once a day. Customer service is mostly ‘self’ service… unplug the battery and then plug it back in… they send out news contacts for the home owner to change, and mail the old ones back. It is a $99 charge is they have to come to the house. Terrible, terrible, terrible, in 6 months I will find another service.
    Read More
  17. User Score
    0
    August 7th, 2018 Orlando, FL
    3 people found this review helpful!
    By far the WORST company I have ever dealt with!!!! Worst customer service… cannot answer a single question, disconnects you if they put you on hold, and completely INCOMPETENT!!! Use any other company!!!!
    Read More
  18. User Score
    0
    August 6th, 2018 Brewster, NY
    2 people found this review helpful!
    Terrible customer service. We have schedule now 3 appointments to have them come out and fix the system and all 3 have been a no show. There was no follow up or reschedule. I had to call to see what was going on and all they say is the tech is having issues (all 3 times) I have been waiting at my house now from 8am -12:30). Needless to say I am frustrated. Trying to get a supervisor on phone has been over 20 minutes.
    Read More
  19. User Score
    0
    August 6th, 2018
    1 people found this review helpful!
    This is to be one of the worst experiences with a company. I mean they almost reach a level of Comcast, the worst business in the country. I got the system installed in my business not realizing it’s for homes only. After having issues I learned the system was for homes anyway. I cancelled because the system errors were not being fixed. Because the system was installed in a business my service was discontinued.

    I asked to have to system uninstalled. I was told I had to take the system down myself. They won’t provide assistance due to me not being a customer so now my business is locked with the door pad. We now have to pay someone to scale the building, go thru a window and unlock the door. We are also responsible for all . equipment although it never should have been installed. But they simply wanted a sale. BTW you must cancel quickly because they only give you some ridiculously short time frame to cancel like less than a month. BEWARE!!

    Read More
  20. User Score
    0
    July 31st, 2018
    1 people found this review helpful!
    Customer service is not a word these people know. I have been on hold for 40 minutes today. This is the average time that you will stay on hold if you call customer service.
    I waited 4 months to get service on my control panel. I could not activate it from the control and the website was slow at times and I could not turn it off. So almost every day I got a call asking me why my alarm was going off.

    I wasted my time waiting at my house 7 times. 5 of those times they never showed and they said they did. One time they called me from New Orleans telling me they are on their way but they wanted to confirm my address. They then said oh ok they dispatched it to the wrong company. Then a moth later I had another appointment that was for 1-4. I waited and waited and then I come to find out the guy came at 9am. I asked them why he came at that time and they could not give me an answer. One other time this guy came to my house but he had the wrong number because again he was in the wrong neighborhood.
    Wasted money. Do not go with this company whatever you do. AT&T needs to hire more people and stop charging people for nothing.

    Read More

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Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$0

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

935
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,353