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#32
AT&T

AT&T Digital Life

Similar to: Frontpoint Security

Our Score
6.1
User Score
1.2
Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

949

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

AT&T Digital Life offers wireless home security monitoring and home automation. Their monthly costs and upfront costs are slightly higher than competitors, which is offset with a shorter initial contract length. Customers can control alarms and automations through the Digital Life mobile app.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#32
AT&T

1.2
$39.99
$149.99

Pros

2-Year Contract

AT&T Digital Life’s minimum contract length of 24 months. Most professional home security companies have a 3- to 5-year contract. The reason AT&T Digital Life can offer a short contract is because they have high up-front equipment fees. Other companies with no minimum contract length will have similarly high up-front fees.

24/7 Monitoring

Like most home security companies, Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.

Free Installations

AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.

Cons

Negative AT&T Digital Life Reviews

With nearly 1,000 reviews from real AT&T Digital Life customers, we believe we have an accurate consumer rating of 1 out 10 for the company. Best Home Security Companys never removes reviews in exchange for money with companies. Here is a summary of the biggest AT&T Digital Life complaints people have had in 2019:

  • Equipment. A few reviewers have had issues with AT&T Digital Life’s equipment – specifically the door sensors. Multiple reviews mention having to pay to re-install the equipment when they move, even though the company advertises “Free installations”.
  • Customer Service. Many reviewers are not happy with AT&T Digital Life’s poor customer service. Several mention that they are unable to effectively communicate with customer service agents.
  • Cancellation. As with most home security companies, customers can’t cancel their contract with AT&T Digital Life. Several customers are paying extra fees when the cancel, even when their contract is up.

Expensive Monitoring and Equipment

Customers can choose from three main packages.

  • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. This package includes a door sensor, motion sensor, window sensor, and an indoor siren.
  • Smart Security and Automation: $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
  • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.

Our Recommendation

With rather expensive packages and an abundance of negative reviews, we recommend you research companies like Frontpoint Security or Protect America, which starts at $19.99 a month for professional installation.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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949 AT&T Digital Life Reviews

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  1. User Score
    0
    November 27th, 2018 San Francisco, CA
    1 people found this review helpful!
    This is the worst service I’ve every tried to use. Payed for 2 years, almost never worked. Customer service’s slow, every time you call, you have to state the whole problem again. They don’t allow people to discuss issues in email. After several tries, I gave up, since I already had to waste my money, don’t want to waste so much of my time on this.
    Read More
  2. User Score
    0
    November 20th, 2018 Henderson, NV
    2 people found this review helpful!
    If I could use a negative number I would. Digital Life is pure garbage and it isn’t what you expect.
    Point 1. My alarm went of and sounded for 15 minutes. Nothing happened. No phone call, no text just nothing. I turned off the alarm. The next day I get a text about a low battery on one of the sensors.

    Point 2. I was also sold this system that they would send the police. However in Nevada, police don’t come out unless whatever set off the alarm is witnessed by at least 2 people. So my family is screwed there.

    Finally, what killed it for me is I inadvertently discovered the system simply did not work. My wife reached home from work ahead of me. I came in about 30 minutes later. We enter through the garage most times and thus the keypad is in that door. Normal day. I was expected a delivery and went to the front door to check. Opened the door and the alarm sounded. Weird because my wife came in the house and I followed later. I didn’t bother checking the keypad because she was already inside. I’m shocked and so is she. We both checked the door and the alarm was still set. But did nothing when triggered.
    Three separate calls, 3 tech visits and the system worked a few days then the same thing happened. When the offered to sell me a new system to resolve the issue, I have had enough.

    Read More
  3. User Score
    0
    November 18th, 2018 Fayetteville, AR
    0 people found this review helpful!
    useless system and customer service
    Read More
  4. User Score
    0
    November 15th, 2018 Montgomery, TX
    0 people found this review helpful!
    Key pad issues since October 25 2018 still not resolved. Three appointments no showed to fix the problem. They can only say we’re sorry. Even when I asked What about my protection and my property protection? They just say we’re sorry! Poor poor poor service! I may have to bite the bullet and pay the cancellation fee and contact an attorney.
    Read More
  5. User Score
    9
    November 7th, 2018 Alpharetta, GA
    0 people found this review helpful!
    Got the basic system, never had a problem. I do get tired of replacing the batteries in the window sensors, but I believe most security systems are the same in that regard. Installation went well, and minor issues were handled very well over the phone.
    Read More
  6. User Score
    0
    November 4th, 2018 Minneapolis, MN
    0 people found this review helpful!
    THIS PLACE NEVER EVER CALLS U AFTER YOUR ALARM GOES OFF NEVER. THIS IS A HORRIBLE HOME SECURITY SYSTEM. PLZ SAVE THE TIME AND GO ELSEWHERE. IM LEAVING MYSELF SOON.
    Read More
  7. User Score
    0
    November 1st, 2018
    2 people found this review helpful!
    Possibly the worst customer service ever and the system isn’t any better.. The cameras record when nothing is happening and when we have a delivery and they come to the rontdoor it never records.. I. Set up an appointment for a technician to come to our house he called on the phone and asked what the problem was. I tried my best to convey the problem and all I got out of it was I hear that a lot the cameras are super sensitive and nothing I can do about it..so they record all day and night when the wind blows but don’t record when someone comes to my door. Try your best to talk to someone in the USA that’s a joke. The only thing they are concerned with is getting their monthly payment on time..I would strongly recommend that no one waste their money on Digitallife.
    Read More
  8. User Score
    0
    October 20th, 2018 Clarkston, MI
    3 people found this review helpful!
    1. We were sold this system by an AT&T rep. that flat out lied to us. We were told repeatedly that there was NO contract . NO CONTRACT.
    2. After a year had to move in with my mother in law to help her out.
    We had to cancel the service due to my mother in law not wanting it put in her home and probably wouldn’t know how to use it. ( she’s 78 )
    3. Now come the early termination bills. Apparently the contract that you sign is when it gets installed, that the installer only explains is for the equipment and installation. Nothing about a 2 year contract.
    4. Contacted customer service multiple times to dispute the charges and have had 2 customer service reps. agree that I was lied to by a representative of AT&T. NO resolution.
    5. A year later and I am still dealing with this. Issue was sent to a senior rep., who wanted copies of the “contact ” ( Installation forms that they have ) that are buried in boxes in a 10 x 20 storage unit .

    AT&T HAS THE WORST CUSTOMER SERVICE THAT I HAVE EVER DEALT WITH . ….

    Read More
  9. User Score
    0
    October 17th, 2018 New Haven, CT
    2 people found this review helpful!
    everything about this customer service is POOR. My appointment was cancelled 6 plus time, they miss calculated my payment, messing up my auto pay, so much more. Now the door lock is saying I need to replace batteries and just got the system less than 6 months ago. I do not recommend this system to anyone.
    Read More
  10. User Score
    0
    October 16th, 2018 Roswell, GA
    2 people found this review helpful!
    Unable to fix connection remotely , and cannot get a technican for 10 days. And then the only time available is 4 to 7 PM. Customer service over the phone is very frustrating, reading a script with a foreign accent is very difficult for the consumer, but ATT is saving money by using call centers outside the US. They are not focused on the consumer, just making the most revenue and getting by with weak customer service. They have the worst ratings of any major company with no changes being made. Someone in the C-Suite of ATT needs to take notice. I will be changing companies.
    Read More
  11. User Score
    1
    October 3rd, 2018 Bryan, TX
    3 people found this review helpful!
    While the service was okay after my 2 year period was up I called to cancel service on 9-22-18. They tried to talk me into staying at reduced rate but said no. Realized on 10-3-18 service still active. Called again to cancel and asked why not as of 9-22. Said they could not do that. Only as of 10-3-18, You know calls are recorded, Terrible way to do business.
    Read More
  12. User Score
    0
    September 26th, 2018 Charleston, SC
    2 people found this review helpful!
    Their customer service is horrible! Every. single. time you call its an argument to get the simplest thing accomplished. It’s extremely frustrating and not even worth the $40.00 a month
    Read More
  13. User Score
    0
    September 25th, 2018
    2 people found this review helpful!
    Their customer service over the phone is terrible. The people answering are poorly trained and seldom know how to answer very basic questions.It’s a lot like they’ve never been asked these questions before. They always have “system problems” as an excuse for taking so much time to answer these questions. The only saving grace is that their home technicians happen to be great. Stay away from this service and go to Vivint who is just so much better
    Read More
  14. User Score
    0
    September 25th, 2018 Cincinnati, OH
    2 people found this review helpful!
    the cameras were never working and I was always calling them. I canceled my service and was told it would be 293 and I could make payments. I call to make a payment and was told it was now 325 and that it would go up every month. They have horrible service and just want their money.
    Read More
  15. User Score
    0
    September 22nd, 2018
    1 people found this review helpful!
    ATT digital should NOT be in the service of protecting people’s homes and families. My equipment has not worked one too many times for something unfortunate to happen in our home. I cancelled today, which leads to a whole other host of problems. Our thermostat is not working and incannotncontril the air in my home.
    Read More
  16. User Score
    1
    September 20th, 2018 Ogden, UT
    2 people found this review helpful!
    Horrible customer, worst of any business I’ve ever dealt with. I tried to cancel my contract 6 days before the actual end date, was told I’d have to pay a $27 early termination fee or call on the end date; they would not cancel then for an effective date 6 days in the future, so another annoying phone call with some person in the Philippines. When I did call back to cancel, a supervisor told me I’d have to pay a prorated final charge of $8.67 for the few days past the last billing cycle. About two weeks later I get a final bill for a full month, then in two weeks an email threatening collections if I don’t pay the full amount by the due date. When I called about this I was told they don’t prorate, by company policy. Strange the first supervisor wasn’t aware of this policy. So, I had to pay for almost a full month of a service I no longer have. The guy said he’s send me that policy, which may have never existed, until they wanted to get a little more money out of me. Whether a refund or a charge, any other company in my past dealings prorated. There are much better providers for home security; avoid this one like the plague.
    Read More
  17. User Score
    0
    September 18th, 2018
    2 people found this review helpful!
    I attempted to cancel my account and spent 20 minutes being questioned and trying to sell me to stay. I was told I had to answer a series of questions before it could be cancelled. When i refused to answer the questions and told him it was none of their business why I wanted to cancel I was refused to cancel till i gave them answers. I spent another 20 minutes asking for the call to be elevated and being put off unless i gave them myanswers. I am the customer and all Im required to do is tell you to cancel my service. Its nobody business why i cancelled or what brought me to Digital life in the first place. I will say after being treated that way I not only am cancelling my Digital life service but my Cell service and my Uverse tv service. I will never haveanything to do with AT&T
    Read More
  18. User Score
    1
    September 17th, 2018 Tampa, FL
    3 people found this review helpful!
    Please stay away!!!! You will be placed in a 2 year contract, if you move before the contract is over you will be charge $549 to transfer you service, no opts… if you decide to cancel your services you will be charge the remaining balance on your account which can be HUNDREDS of dollars, again no options. STAY AWAY!!!!!
    Read More
  19. User Score
    0
    September 13th, 2018 Nashville, TN
    1 people found this review helpful!
    service was the worst from the installation team to the monthly service calls with equipment failure gave up the last year of my contract and did not even have the main board attached – they called me 6 months later and said they are not receiving a signal from my smoke alarm. Cancelled the service the last day of the contract – paid the total amount due. 2 months later get a bill and they tell me my service is suspended and charge me a restoration charge – sure there will be some kind of class action against them in a few years and will be the first in line. Do not consider this (digital life) with these guys…
    Read More
  20. User Score
    3
    September 13th, 2018 Brookshire, TX
    0 people found this review helpful!
    Yeah, relatively they suck. They entered the home security / automation market without a long term strategy. Now they are just wading along, doing just enough to keep the lights on but not putting any real effort to refresh their products. For example, a wifi outlet is pretty common on the market, and sells for about $30-$35. Digital life offers a similar device for a whopping $150 + required $99 installation. So no, they don’t care if you go somewhere else for your home security automation, AT&T has bigger fish to fry.
    Read More

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Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

949
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378