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Reviews for AT&T Digital Life | 2019 Home Security Company Reviews
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#30
Reviews for AT&T Digital Life | 2019 Home Security Company Reviews

AT&T Digital Life

Similar to: Frontpoint Security

Our Score
6.1
User Score
1.2
Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

955

This Review is maintained by Chase Sagum

Review Last Updated: September 18, 2019

AT&T Digital Life offers wireless home security monitoring and home automation. Their monthly costs and upfront costs are slightly higher than competitors, which is offset with a shorter initial contract length. Customers can control alarms and automations through the Digital Life mobile app.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.9
$34.95-59.99
$199-499

#30
Reviews for AT&T Digital Life | 2019 Home Security Company Reviews

1.2
$39.99
$149.99

Pros

2-Year Contract

AT&T Digital Life’s minimum contract length of 24 months. Most professional home security companies have a 3- to 5-year contract. The reason AT&T Digital Life can offer a short contract is because they have high up-front equipment fees. Other companies with no minimum contract length will have similarly high up-front fees.

24/7 Monitoring

Like most home security companies, Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.

Free Installations

AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.

Cons

Negative AT&T Digital Life Reviews

With nearly 1,000 reviews from real AT&T Digital Life customers, we believe we have an accurate consumer rating of 1 out 10 for the company. Best Home Security Companys never removes reviews in exchange for money with companies. Here is a summary of the biggest AT&T Digital Life complaints people have had in 2019:

  • Equipment. A few reviewers have had issues with AT&T Digital Life’s equipment – specifically the door sensors. Multiple reviews mention having to pay to re-install the equipment when they move, even though the company advertises “Free installations”.
  • Customer Service. Many reviewers are not happy with AT&T Digital Life’s poor customer service. Several mention that they are unable to effectively communicate with customer service agents.
  • Cancellation. As with most home security companies, customers can’t cancel their contract with AT&T Digital Life. Several customers are paying extra fees when the cancel, even when their contract is up.

Expensive Monitoring and Equipment

Customers can choose from three main packages.

  • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. This package includes a door sensor, motion sensor, window sensor, and an indoor siren.
  • Smart Security and Automation: $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
  • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.

Our Recommendation

With rather expensive packages and an abundance of negative reviews, we recommend you research companies like Frontpoint Security or Protect America, which starts at $19.99 a month for professional installation.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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955 AT&T Digital Life Reviews

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  1. User Score
    0
    January 9th, 2019 Rancho Cucamonga, CA
    0 people found this review helpful!
    DO NOT SIGN UP FOR DIGITAL LIFE!! Always had issues, ended up getting the Ring and canceling Digital Life. Thought everything was taken care of, paid $176.00 to cancel. Two months later, I get another bill for $180. I talked to about 5 agents ( kept getting transferred). I agreed to pay $60.00 to resolve everything. Now, 2 months later, I have a bill for $120.00 which they sent to collections. I have spoke to 4 agents today, all very hard to understand, with no resolution. My resolution is to pay the bill. I am so done with At&T- now I am going to cancel our cell phones!!!
    Read More
  2. User Score
    0
    December 30th, 2018
    2 people found this review helpful!
    Half the time the English speaking customer service people speaking is so bad you cannot understand them. All of a suddenly the internet connection is invalid even though the wi-fi works on everything else. In addition you have to pay ATT $12.00 per month for a separate telephone line to connect the system. The DIGITAL PEOPLE SAY IT IS THE UVERSE PEOPLE AND THE UVERSE PEOPLE SAY IT IS THE DIGITAL PEOPLE

    THIS WHOLE SYSTEM IS ONE GIAT MESS

    Read More
  3. User Score
    0
    December 24th, 2018 Manheim, PA
    2 people found this review helpful!
    DO YOURSELF A HUGE FAVOR AND DO NOT SIGN UP OR BUY THIS SERVICE, the equipment doesn’t work properly. When you try to cancel they tell you you can. The customer service rep reviewed when and how much the last payment will bE, I made the so called last payment, two months later I get a cancellation letter and late fee for the last two months. COMPLETELY DISGUSTED WITH AT&T / DIRECTV / DIGITAL LIFE!!! THEY WOULD NOT RECTIFY THE ISSUE AND i AM FORCED TO PAY THE BILL.
    Read More
  4. User Score
    0
    December 22nd, 2018
    1 people found this review helpful!
    ATT digital life is awful. Even a large dog is better protection!

    The customer service is just awful as is their equipment. The equipment constantly goes off line and when you call their customer service, which is almost impossible to understand, they are clueless – they have no idea how to remedy the problem. It’s like they are all new employees who’ve never answered any questions belore. These guys are awful. Awful.

    Read More
  5. User Score
    0
    December 21st, 2018 Cambridge, MA
    2 people found this review helpful!
    I have tried to cancel my service only to get the run around when I speak with someone in customer service. When I spoke with an agent (I spoke to three…yes), I informed them of my intention to cancel service. Each time they asked me to verify my identity, the street address where service is provided and also my secret pass code. After they thank me for confirming the information, I was then informed that they could not help me and would need to transfer me to another department for further assistance. Each time, the sound quality of the call decreased. I now feel confident that I made the right decision in selecting another home security provider. Days earlier, I called to announce that I was intending to cancel the service because I had a new provider, the agent successfully sold me on the fact that I had 3 days after installation to cancel service and to callback afterwards to ensure my satisfaction with the new provider. BIG MISTAKE! I was offered a $15 discount off my monthly bill which escalated to $20 off when I didn’t bite at the initial counteroffer. I’ve learned that AT&T Digital Life has been price gouging me all this time. It is not a good feeling when you been a loyal customer for years. I finally was offered a call back from a person in Technical Support who empathized with my frustration. It should not be this difficult to cancel service.
    Read More
  6. User Score
    0
    December 7th, 2018 Warren, MI
    2 people found this review helpful!
    Was a subscriber for 3 years. Bought all the product ($$) and continually had error messages – including several false alarm Co2’s in which the fire department came out to find a 0% reading, a note that my hall alarm siren didn’t work, continuously having to replace the key pad battery, etc. I was able to still use the system at a 75% function rate so I didn’t bother with these little details until some point this summer. Everything started crashing after they shipped me a replacement tablet and after setting my alarm one evening, it never operated again. I tried to reset online several times (through my app – the tablet was a useless paperweight since it still thought my system was armed) and after none of their service call times work with my schedule (let alone the threat that they’d charge me $$ if it wasn’t their “fault” for coming out), I cancelled this November after paying $65 month for an inoperable system. In my call with them I was told that if I stayed they’d drop my monthly rate to $45 (which told me I’ve been over paying for who knows how long) but I still cancelled. While I wasn’t charged a cancellation fee like others have been, I still had to pay for another full month for a system that doesn’t work. They know it doesn’t work (they’d call about once a month to let me know they can’t get a signal to/from my home!) and even after talking to a manager, I was unable to get a pro-ration on things… there was “nothing” she could do since I “should’ve cancelled the service at he beginning of the month” instead.

    I had ADT for 5 years in my old home and should’ve stuck with a company that stood by their product/services, instead of bundling with AT&T thinking it was the smarter move. Their systems don’t talk (different apps, websites, log-ins, etc) and I there were no savings between my cell/uverse and digital life contracts.

    DON’T GET THEIR SYSTEM. It’s not worth the hassle.

    Read More
  7. User Score
    0
    November 27th, 2018 San Francisco, CA
    1 people found this review helpful!
    This is the worst service I’ve every tried to use. Payed for 2 years, almost never worked. Customer service’s slow, every time you call, you have to state the whole problem again. They don’t allow people to discuss issues in email. After several tries, I gave up, since I already had to waste my money, don’t want to waste so much of my time on this.
    Read More
  8. User Score
    0
    November 20th, 2018 Henderson, NV
    2 people found this review helpful!
    If I could use a negative number I would. Digital Life is pure garbage and it isn’t what you expect.
    Point 1. My alarm went of and sounded for 15 minutes. Nothing happened. No phone call, no text just nothing. I turned off the alarm. The next day I get a text about a low battery on one of the sensors.

    Point 2. I was also sold this system that they would send the police. However in Nevada, police don’t come out unless whatever set off the alarm is witnessed by at least 2 people. So my family is screwed there.

    Finally, what killed it for me is I inadvertently discovered the system simply did not work. My wife reached home from work ahead of me. I came in about 30 minutes later. We enter through the garage most times and thus the keypad is in that door. Normal day. I was expected a delivery and went to the front door to check. Opened the door and the alarm sounded. Weird because my wife came in the house and I followed later. I didn’t bother checking the keypad because she was already inside. I’m shocked and so is she. We both checked the door and the alarm was still set. But did nothing when triggered.
    Three separate calls, 3 tech visits and the system worked a few days then the same thing happened. When the offered to sell me a new system to resolve the issue, I have had enough.

    Read More
  9. User Score
    0
    November 18th, 2018 Fayetteville, AR
    0 people found this review helpful!
    useless system and customer service
    Read More
  10. User Score
    0
    November 15th, 2018 Montgomery, TX
    0 people found this review helpful!
    Key pad issues since October 25 2018 still not resolved. Three appointments no showed to fix the problem. They can only say we’re sorry. Even when I asked What about my protection and my property protection? They just say we’re sorry! Poor poor poor service! I may have to bite the bullet and pay the cancellation fee and contact an attorney.
    Read More
  11. User Score
    9
    November 7th, 2018 Alpharetta, GA
    0 people found this review helpful!
    Got the basic system, never had a problem. I do get tired of replacing the batteries in the window sensors, but I believe most security systems are the same in that regard. Installation went well, and minor issues were handled very well over the phone.
    Read More
  12. User Score
    0
    November 4th, 2018 Minneapolis, MN
    0 people found this review helpful!
    THIS PLACE NEVER EVER CALLS U AFTER YOUR ALARM GOES OFF NEVER. THIS IS A HORRIBLE HOME SECURITY SYSTEM. PLZ SAVE THE TIME AND GO ELSEWHERE. IM LEAVING MYSELF SOON.
    Read More
  13. User Score
    0
    November 1st, 2018
    2 people found this review helpful!
    Possibly the worst customer service ever and the system isn’t any better.. The cameras record when nothing is happening and when we have a delivery and they come to the rontdoor it never records.. I. Set up an appointment for a technician to come to our house he called on the phone and asked what the problem was. I tried my best to convey the problem and all I got out of it was I hear that a lot the cameras are super sensitive and nothing I can do about it..so they record all day and night when the wind blows but don’t record when someone comes to my door. Try your best to talk to someone in the USA that’s a joke. The only thing they are concerned with is getting their monthly payment on time..I would strongly recommend that no one waste their money on Digitallife.
    Read More
  14. User Score
    0
    October 20th, 2018 Clarkston, MI
    3 people found this review helpful!
    1. We were sold this system by an AT&T rep. that flat out lied to us. We were told repeatedly that there was NO contract . NO CONTRACT.
    2. After a year had to move in with my mother in law to help her out.
    We had to cancel the service due to my mother in law not wanting it put in her home and probably wouldn’t know how to use it. ( she’s 78 )
    3. Now come the early termination bills. Apparently the contract that you sign is when it gets installed, that the installer only explains is for the equipment and installation. Nothing about a 2 year contract.
    4. Contacted customer service multiple times to dispute the charges and have had 2 customer service reps. agree that I was lied to by a representative of AT&T. NO resolution.
    5. A year later and I am still dealing with this. Issue was sent to a senior rep., who wanted copies of the “contact ” ( Installation forms that they have ) that are buried in boxes in a 10 x 20 storage unit .

    AT&T HAS THE WORST CUSTOMER SERVICE THAT I HAVE EVER DEALT WITH . ….

    Read More
  15. User Score
    0
    October 17th, 2018 New Haven, CT
    2 people found this review helpful!
    everything about this customer service is POOR. My appointment was cancelled 6 plus time, they miss calculated my payment, messing up my auto pay, so much more. Now the door lock is saying I need to replace batteries and just got the system less than 6 months ago. I do not recommend this system to anyone.
    Read More
  16. User Score
    0
    October 16th, 2018 Roswell, GA
    2 people found this review helpful!
    Unable to fix connection remotely , and cannot get a technican for 10 days. And then the only time available is 4 to 7 PM. Customer service over the phone is very frustrating, reading a script with a foreign accent is very difficult for the consumer, but ATT is saving money by using call centers outside the US. They are not focused on the consumer, just making the most revenue and getting by with weak customer service. They have the worst ratings of any major company with no changes being made. Someone in the C-Suite of ATT needs to take notice. I will be changing companies.
    Read More
  17. User Score
    1
    October 3rd, 2018 Bryan, TX
    3 people found this review helpful!
    While the service was okay after my 2 year period was up I called to cancel service on 9-22-18. They tried to talk me into staying at reduced rate but said no. Realized on 10-3-18 service still active. Called again to cancel and asked why not as of 9-22. Said they could not do that. Only as of 10-3-18, You know calls are recorded, Terrible way to do business.
    Read More
  18. User Score
    0
    September 26th, 2018 Charleston, SC
    2 people found this review helpful!
    Their customer service is horrible! Every. single. time you call its an argument to get the simplest thing accomplished. It’s extremely frustrating and not even worth the $40.00 a month
    Read More
  19. User Score
    0
    September 25th, 2018
    2 people found this review helpful!
    Their customer service over the phone is terrible. The people answering are poorly trained and seldom know how to answer very basic questions.It’s a lot like they’ve never been asked these questions before. They always have “system problems” as an excuse for taking so much time to answer these questions. The only saving grace is that their home technicians happen to be great. Stay away from this service and go to Vivint who is just so much better
    Read More
  20. User Score
    0
    September 25th, 2018 Cincinnati, OH
    2 people found this review helpful!
    the cameras were never working and I was always calling them. I canceled my service and was told it would be 293 and I could make payments. I call to make a payment and was told it was now 325 and that it would go up every month. They have horrible service and just want their money.
    Read More

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Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

955
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,396