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AT&T Digital Life Reviews

Reviews of AT&T Digital Life from real customers
(917 verified)

Our Score
6.1
User Score
1.2

See Top Rated

Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
917

Overall Score

Based on ranking criteria
6.1 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 24, 2019

  • Offers Multiple Security Packages: Customers can choose from three main packages.
    • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. Specific features are not specified on the Digital Life website.
    • Smart Security and Automation:  $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
    • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.
  • Free In-Home Consultations: AT&T Digital Life offers free in-home consultations to interested consumers. This helps to ensure that the customer will purchase the equipment and service plan that is best for them and their particular home.
  • 24/7 Professional Monitoring: Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.
  • Free Standard Installations: AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.
  • Minimum 2-Year Agreement: AT&T Digital Life’s minimum service agreement is 24 months, which means that customers will either be locked into a contract for at least two years or have to pay steep cancellation fees.
  • Early Cancellation Fees Apply: Customers do have the option to get out of their Digital Life contract—at a price. Early cancellation fees start at $640 and go up from there, depending on how much time you have left in your agreement.
  • Our Recommendation: With rather expensive packages and early cancellation fees, we recommend you research companies like Frontpoint Security and Protect America.

Most Helpful Reviews From AT&T Digital Life Customers

  1. User Score
    0
    Sarah Breen
    September 22nd, 2018 
    ATT digital should NOT be in the service of protecting people’s homes and families. My equipment has not worked one too many times for something unfortunate to happen in our home. I cancelled today, which leads to a whole other host of problems. Our thermostat is not working and incannotncontril the air in my home.Read More
  2. User Score
    0
    ROSE WILLS
    May 1st, 2018 Baltimore, MD
    AT& T digital Life was the worst security system I ever purchased. There customer service will lie to you and then when you want to cancel they hit you with the cancellation fee. The service from the moment of installation was a nightmare. First, was the security door lock which locked my entire family out of home due to the lock not working properly,. approximately two days after it was installed. Called customer service there was nothing they could do to get us access to home,so they informed us to contact lock smith and that they would reimburse us. So we did call lock smith and the next day they inform us they would not reimburse us. I wanted to cancel service at this point when they informed me that I would be subject to an early cancellation fee. So, I tried to work with them and they came out a changed the lock on the door, which still never worked properly. Secondly we notice that the system would read not arming. So we called again and they told us nothing was wrong we just had to pull the panel box off the wall and it would reset. The last and final problem was when we walked in the house and we failed to disarm the system. We noticed an hour later that we did not disarm the system and that the system never went off. Again we called and AT&T keeps lying could do nothing and threatens with early cancellation fees. The camera does not record, and a thief can completely burglarize your home and AT&T will still keep charging you for a system that does not work at all. So, they can charge me for the early cancellation fee, I will see them in court because I am the consumer and nobody should have to pay for a security system that absolutely does not work. It let's thieves in a totally locks you out. Worst security system ever made.Read More

917 AT&T Digital Life Reviews

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  1. User Score
    0
    November 8th, 2017 Clemmons, NC
    3 people found this review helpful!
    Security Camera has not worked since they installed. Techs have been out on three occasions with no resolution. Latest tech response “Call AT&T customer escalation department.” Batteries on door locks are always having to be replaced even though they are rarely used. Roped into two year contract with no camera recording which was only reason for getting.
    Read More
  2. User Score
    0
    November 7th, 2017 Schenectady, NY
    1 people found this review helpful!
    Customer service is absolutely terrible. They damaged my door when they installed the alarm system. Trying to get them to return a call is impossible. They will not provide you with a number to call and talk to someone. Instead they send an email to there back office and you have to wait for them to call you.
    The equipment doesn’t work correctly and they charge you to come back to your home after the installation is done.
    Read More
  3. User Score
    2
    November 7th, 2017
    2 people found this review helpful!
    Were mislead as to length of contract. Sensors keep falling off, unable to use system as it malfunctions. Even tho9ugh it hasn’t worked for months we are unable to cancel. Would never use it again … telling friends and family not to even consider it.
    Read More
  4. User Score
    10
    November 6th, 2017 San Marcos, CA
    0 people found this review helpful!
    I really love the technicians that work for AT&T Digital Life. These guys are smart quick and honest . They also are easy to approach when interested in add ons , there trucks are always stocked and ready to go . They are very quality control conscious and do nice clean work . Keep it up guys and I’ll pass on my good experience to friends and coworkers. Our technician was named Michael L., great tech and personality.
    Read More
  5. User Score
    1
    November 6th, 2017
    2 people found this review helpful!
    Quoted one price and charged another price. Cost too high and not worth the cost. Customer Service is bad and never resolves the issues. I dislike the 2 year contract. I am ready to find another alarm system company once my contract is over.
    Read More
  6. User Score
    1
    November 3rd, 2017 Ashburn, VA
    1 people found this review helpful!
    This system is terrible. Goes offline constantly. It is a big pain.
    Read More
  7. User Score
    0
    October 30th, 2017
    2 people found this review helpful!
    Worst customer service I have received. Called to move our service and was told they could move the service, but would need to run a credit check and I would have to commit to 24 months again. Beside the fact I was on hold for 38 minutes before someone came on the line. I was thinking okay 24 months, but I am not okay with running my credit. The customer service person Marco I spoke with was horrible. I asked to speak to his supervisor, he said he was it and would not give m anyone else to speak with. He said what do you want to do move or cancel my only options. I have everything with ATT, however now I am going to charter.
    Read More
  8. User Score
    0
    October 28th, 2017
    2 people found this review helpful!
    WHEN SYSTEM fails no nofiication – temp thermostat goes to off freezing house in winter when mine lost the controller – most of the techs I met were not very sharp and their phone service is very useless depending on if you can find a good one
    Read More
  9. User Score
    0
    October 28th, 2017 Tampa, FL
    1 people found this review helpful!
    I haven’t been satisfied with a single thing digital life has provided. I will defiantly be leaving when my contract is up. I would never recommend to anyone I care about, only my enemies. We had them for 6 months and we were not under Protection they didn’t have us at our computers or nothing they came set up the equipment and didn’t protect my wife or child. And all I want to do is leave this company and they make it impossible they renewed my contract without me knowing so now I’m stuck with them until the contract is up my alarm can go off for 30 minutes and no one will ever call I seriously believe that this company needs to be shut down they’re gonna end up getting a family killed .It’s crazy to think that everyone just wants to keep their families safe and digital life won’t even let people leave to go to a company that will actually keep their family save they want to charge you an arm and a leg to leave so that you will have to be stuck with them because they know they are the worst security company on the planet .The only reason anybody would want this company is if they purposely wanted to lose their family I highly recommend that nobody go with digital life .

     

    Read More
  10. User Score
    0
    October 26th, 2017
    1 people found this review helpful!
    Billing issues, poor customer service out of country, app latency and poor app design and response.
    Read More
  11. User Score
    0
    October 26th, 2017 Las Vegas, NV
    2 people found this review helpful!
    My alarm sounds and no one ever calls and there is a notification that my equipment is no longer connected to the internet and no one calls. What is the purpose of paying for a home alarm if they do not call you when a threat arises.
    Read More
  12. User Score
    1
    October 26th, 2017 Scottsdale, AZ
    0 people found this review helpful!
    Beware of “contracts” for alarm service. All I wanted was proof I agreed to a contract. Can’t/won’t produce. Just keep giving a prerecorded reply from their customer service notebook. Cust. Ser. Reps were polite and professional. Supervisor was the only one that hung up on me. Found a cheaper service. Offers discounts that would NOT tie me to another contract. I declined as I do not trust them.
    Read More
  13. User Score
    0
    October 25th, 2017 Bethesda, MD
    0 people found this review helpful!
    Read the fine print! We got the service for an elderly relative and when she had to go to the hospital we were stuck with the 2 year contract. You can cancel early but you have to pay the full amount.
    Read More
  14. User Score
    0
    October 20th, 2017 Alachua, FL
    0 people found this review helpful!
    This is the second day of trying to work with them via Chat – we’ve been chatting now for a total of three HOURS and they can’t tell me why my phone suddenly, for no apparent reason, stopped getting alerts from the system when it is armed, disarmed or in alarm mode. What good is a security system if they are unable to figure out how to reach you in an emergency??? Very frustrating. And they don’t keep chat records or notes in your file. Each chat you must start at the beginning and explain over and over.
    Read More
  15. User Score
    0
    October 19th, 2017 Chicago, IL
    1 people found this review helpful!
    Horrible way to deal with customers who are moving away and need to cancel service. They informed me that I had a contract stating that if I cancel my service before the two year contract was up I would have to pay them $300+ dollars. When told I was moving in with family until my relocation came through I was told that that location takes their service. I said to them I cannot go into someone else home and make them turn off their service and put this one in under my name. Terrible way to do business and I will never ever have AT&T Digitallife again and I plan to tell anyone else that is considering it to not do so. That is not the way you do business! WORST COMPANY EVER ALONG WITH THEIR SO CALLED CONTRACT!!!!!
    Read More
  16. User Score
    0
    October 19th, 2017
    0 people found this review helpful!
    Horrible product. I had life shield before which was a great product, then AT&T bought DirecTV and switched me to their Life Shield platform. Half the time I don’t get a cell connection, so I cant arm or disarm the system, the app never works. I haven’t been able to pay my bill on line for 6 months now because the app wont let me add a card or change the expiration date of the one that is on record. Called multiple times to get it corrected, no luck.
    Read More
  17. User Score
    0
    October 18th, 2017
    1 people found this review helpful!
    You are nothing but scammer, I paid for over a year your services and I left home last week Oct. 16 2018 with a door opened with the alarm ON and I came back and nothing happened. no alarm , no police NO SERVICE on your part.. I unplug the monitor and the surveillance camera and NOTHING happened……. NOW, are you monitoring my house? or I am just paying you to enjoy the money. I will report this to BBB and I will publish this on the Internet so you can NOT do this again to millions of your customers.
    Read More
  18. User Score
    0
    October 14th, 2017
    1 people found this review helpful!
    10/14/17 I have att digital life applications on both my tablet and cell phone. 10/13/17 I lost the function use of the application on my cell phone and when customer service hanged up on me twice by charles and jeffry they confirmed that they don’t know what they’re doing. I opened up my tablet to see if their logo application works. I was able to sign-in but before I could use it I filled up a very long questionnaire survey and gave it the lowest rating 98% filled 1 for service and when I submitted it the application went 100% blank.
    Read More
  19. User Score
    0
    October 14th, 2017
    0 people found this review helpful!
    The worst company ever! Please save yourself from all the harassment and frustration caused by ATT Digital Life. Worst customer service- they have no idea what they are doing. We had many bad experiences -the latest being the one where we called because the security system was not working at all. When the technical support could not fix it, they gave an appointment for a technician to come out which is 2 weeks later. So they expect us to stay without security for that long. When we want to cancel the service because of this, they would not even waive off the cancellation fee. So we are paying to a security company who is really not securing our home, not sending emergency technicians to solve our problem and wasting 3-4 hours of our time on the phone and to add to that charging us extra cancellation fee to get rid of this harassment. When you call them, they will keep giving you different numbers to call and make you go round in circles without any end result. This is the WORST company ever.
    Read More
  20. User Score
    4
    October 13th, 2017
    0 people found this review helpful!
    Terrible. I am truly kicking myself for getting signed into this terrible 2 YEAR contract I cannot get out of! The camera rarely works like it is supposed to. I go out of town and items are left on my porch, the camera does not record when or who placed things on it. I call to find out why, wait on hold, get transferred twice. Then I am told to send a technician out I will have to pay a $99 fee—what? I am already paying $55. a month.
    Read More
  21. User Score
    0
    October 11th, 2017
    2 people found this review helpful!
    The AT&T store in Bastrop, Texas talked me into getting this service because it wouldn’t cost me anything and actually would lower my current AT&T bill by $35. She even wrote it down. Well, they came and installed it, the window security tabs from day one never stayed in the windows, the back door sensor never worked, and the best part of all, after the installation workers left, I discovered that they hung a huge box in the middle of the wall in my daughter’s bedroom . Behind the box is a huge hole that they drilled into my Sheetrock to install it, then about 30 days later I get a bill for $95. I immediately called and told her that I wasn’t supposed to pay anything fir the service that it was to be bundled into my other AT&T services and actually lower my bill by $30. When I told her that, she said they gave you the wrong information because that service can’t be bundled in with the other services and that I would be getting a bill for the service. AT&T is a rip off. Now they want me to pay $795 to cancel the service when they misrepresented the service and they damaged my wall!!!!
    Read More
  22. User Score
    1
    October 10th, 2017 Johnston, RI
    0 people found this review helpful!
    The worst company ever. Can never get through to speak to a supervisor was placed on hold to over a hour. Cancellation fees are very high. There are better companies out there.
    Read More
  23. User Score
    0
    October 5th, 2017 Brookshire, TX
    1 people found this review helpful!
    Worst costomer service . Cheap equipment brakes and good luck getting it fixed. Spent hours on the phone finally tired to cancel and they would just transfer or hang up. The last time they actually said they had no recorded of any of my five accounts
    Read More
  24. User Score
    0
    October 4th, 2017
    0 people found this review helpful!
    I just called, had an online chat, and called a retail location to find out information about AT&T Digital Life services.

    Online Chat: Gave me basic information but answers varied from the agent I spoke with
    Retail Location: Representative told me that AT&T no longer supports Digital Life services
    Call Agent: Couldn’t answer half my questions properly. I had to repeat my questions with further explanation.

    Every person I contacted couldn’t give me a straight answer, so I will be going with some other company that is well known for home security services.

    Read More
  25. User Score
    0
    September 29th, 2017 Chesterfield, MO
    0 people found this review helpful!
    The app never works. The website never works. Paying your bill is a nighmare. When it does work it is fine – a little expensive, but it seems ok.
    Read More
  26. User Score
    0
    September 26th, 2017
    0 people found this review helpful!
    his time I was connected to and overseas customer service who place me on hold. Then after 35 minutes this suddenly a dial tone. Thanks ATT Digital LIFE you SOB”S for some your terrible service! have spent $85. for a sign and flyers I plan on driving and parking in front of the ATT stores for a couple of months and calling the local television station and show the world how ATT takes care of the Disable Vets since we represent a large portion other customer base here in Texas and throughout the United States. Sickening! I bet they are owned by the Russians I know they helpmeet the current president elected too??.
    Read More
  27. User Score
    0
    September 26th, 2017
    0 people found this review helpful!
    I signed on for a 2-year contract….we moved and I was told that I “had” to keep the service for the rest of the contract period, That time would be up Nov. 4, 2017. ATT is now saying that because we moved the contract period was automatically extended and I cannot disconnect the service without a cancellation charge. I was NOT told about this….they said that I signed something but they cannot produce the signed papers? Terrible customer service and I’ve been a loyal customer to ATT. Shows you that the loyalty is always one-sided!!
    Read More
  28. User Score
    0
    September 22nd, 2017 Tampa, FL
    1 people found this review helpful!
    I’ve had the AT&T system for approximately 2 years. In brief, the installation was a combo
    horror/comedy show that lasted 9 dos.
    My latest experience is that i returned home amid trying to surface from hurricane Irma’s
    damage to find my alarm screaming that the battery needed to be replaced. The screaming
    continued, despite punching the # sign that promises since…..for five full days.
    Yesterday I replaced the battery and the screaming continues.
    I’ve run the suggested auto assessment to determine that my system is in good order but the screaming continues.
    There are many other experiences I could relate here but please read these reviews carefully and escort any AT&T rep to the door. You can not reach a live person. This is worthless!
    Read More
  29. User Score
    0
    September 21st, 2017
    1 people found this review helpful!
    The worst alarm company EVER! Best to never use them and select another company who can keep an appointment. I can’t even get past the initial set up. They think it’s okay to have you wait for two weeks for an appt, then not show up. When you call they do not have a reason for not showing up, they just say we can reschedule you for the soonest appt which is a month later.
    Read More
  30. User Score
    0
    September 20th, 2017 Gulf Breeze, FL
    2 people found this review helpful!
    DO NOT get digital life! It sucks and the customer service sucks as well. They have people in foreign countries handling your account issues and they cannot understand a thing you are saying. VERY DISAPPOINTED!
    Read More
  31. User Score
    0
    September 19th, 2017
    3 people found this review helpful!
    Have the whole system. This is the biggest turd ever. Lost camera signal in May and it took 7 weeks for an appointment. On this appointment the technician showed up 2 hours early and entered my home with my minor daughter home alone. They were unable to repair at that time because they said it was my internet (which I had no issues). I was told to call a number that was given to me by the technician after the internet company came out and he’d log into the DLC. Well after multiple calls and voicemails to that number we were never able to speak with anyone. So here we go again. Had to schedule another service call which was 8 weeks later for September 18th between the hours of 4-7. At 8 pm I called to find out the status and was told that the technician would be there at 9 pm. I spent 2 1/2 hours on the phone being transferred 15 times and being treated like a piece of crap. I would really like this equipment out of my home. I was told I’d have to pay a fee of about 500 for breaking the contract. As far as I’m concerned AT&T broke the contract 4 months ago. I have contacted the local news about this situation and I’m not taking this lightly.
    Read More
  32. User Score
    0
    September 16th, 2017 Issaquah, WA
    1 people found this review helpful!
    1. Irresponsible customer service.
    2. Internally Customer Service, Billing, Field Support and Technical support has no internal communication, everyone works in silos.
    3. No accountability, we have serious issue, alarm is not working, their current wait timelines 30 days to setup an appointment, how can you trust this type of company that manage or protect your house.

    I highly recommend even if their service is free, to use it.

    Read More
  33. User Score
    0
    September 11th, 2017 Laveen, AZ
    3 people found this review helpful!
    We loved the service when we had it because of the ease of controlling everything on our cell phones. With that being said, theres plenty of other companies that this is accessible through as well. However the customer service at Digital Life is absolutely awful. You will be on hold for a while before you finally get through to an agent (so be prepared for that.) When we called to cancel (because we moved out of state), they were impossible to deal with. None of the people know what the heck they were doing. One person would say one thing and then we’d get a letter or email stating another. It went two months before we finally got so frustrated with the whole process and gave in. We will NOT be returning as a customer with them in the future and would not recommend anyone else to do so. Choose wisely, especially if you want an actual company who cares about their customers and the issues.
    Read More
  34. User Score
    0
    September 10th, 2017 Leander, TX
    3 people found this review helpful!
    The system never worked correctly since it was installed. They keep sending out repairman only for another component to fail the following mouth. The key pad just beeps constantly till I unplugged it. Can’t cancel the service because of the contract. I have AT&T for everything, phone, tv and internet. Once the contracts are up I am leaving and never coming back. The customer service sucks even if your a “valued customer”. Stay away!
    Read More
  35. User Score
    0
    September 9th, 2017
    1 people found this review helpful!
    I have had nothing but problems with the equipment since installed. I have had to call them back four times and the equipment still do not work. My husband has had to fix the equipment that was installed improperly and add batteries. Very poor work. The alarm has gone off and we have not had a response from the monitoring service and this had all been in the first two weeks of becoming a new Digital Life customer. I very much regret this choice
    Read More
  36. User Score
    0
    September 8th, 2017
    1 people found this review helpful!
    So we’ve had this service for 14 months now. Many many issues! Cameras not working, cheap sensors falling off the windows, the keypad alarm going off and not being able to turn it off, alarm set off at night and no one ever called to check if there was a breakin. Tonight we had a fire in our kitchen – lots of smoke. I realized after getting everything settled that our smoke alarm never went off. WTH! This is the last straw! Do not get this service!!!
    Read More
  37. User Score
    2
    September 8th, 2017
    0 people found this review helpful!
    There is never anyone available to help! My service is down for second time and no one to help.
    Read More
  38. User Score
    1
    September 6th, 2017
    0 people found this review helpful!
    First, the customer service people were GREAT! But everything else sucks. They couldn’t install my garage door monitor, but still charged me. Every time I move my service I have to renew/restart my contract! (Ridiculous) I moved my account, but the accounts apparently don’t merge, so September 1st I get a letter from a credit agency stating I owe Digital Life $50, when actually they owe me $55 for over charging for the garage door monitor. The claim they have been trying to contact me?! Lol Umm… Try my new address. Also they tell you to leave your old equipment, so do I get a referral fee when it’s activated? Also, they were unwilling to waive my cancellation fees, even though I moved two states away, and my apartment complex didn’t allow installation of their product.
    Read More
  39. User Score
    0
    September 6th, 2017 Lebanon, TN
    2 people found this review helpful!
    This has to be the worst of all “security” systems. It does not work as promised. A tree fell right in front of camera and it was not recorded. When we found out it would not work the way we had been told it would, they refused to take it out without the huge fee. The cameras record only if movement is caught within 20 feet. We were not told this. The device log does not record all occurences either. Do not buy this inept totally useless system.
    Read More
  40. User Score
    0
    September 6th, 2017
    1 people found this review helpful!
    Never do business with them. Needed to move service to a new location. They tell you, the service can be moved with you. They fail to tell you that they require you to start all over. Credit check, a new 2 year service agreement because your breaking your current contract. Your not asking to get out of your contract, just move to new location. If you don’t want to sign a new 2 year contract they require you to pay the penalty few of early contract termination. Now, I wasn’t requesting to get out of contract. I wanted to continue contract but at my new location. So if you don’t take the new 2 year lease you have to pay early termination fee or get this, keep current contract, make monthly payments but your not receiving the security service. Worse company ever. I will focus on getting the word out about the way they conduct business.
    Read More
  41. User Score
    0
    September 5th, 2017 Oakland, CA
    2 people found this review helpful!
    Signing up with AT&T Digital Life was a huge mistake. I think they have gotten too big that they don’t value the individual customer, and count on the contract to lock in their revenue. I would be ashamed if I was the CEO. DO NOT SIGN UP WITH AT&T DIGITAL LIFE. You have been warned. Very poor service from the beginning and throughout. System never functioned properly. Never felt secure. I ended up buying 10 cameras and created my own surveillance system to supplement the weakness of AT&T Digital Life. I will never of business with them again. Home security is too important to trust with a company like AT&T Digital Life. They don’t seem to understand that, and are more concerned about their payments.
    Read More
  42. User Score
    0
    September 5th, 2017 Houston, TX
    2 people found this review helpful!
    I called in early July 2017 to inform AT&T Digital Life that we were moving, and requested to cancel service as of July 24, 2017. There was no mention of an early cancellation fee, or any other charges. On July 12, 2017, I came home from work to find my service disconnected. I called AT&T Digital Life, and they admitted that someone in error had ordered the cancellation early. I had to go through another credit check in order to have my service reinstated until July 24th.

    On August 5, 2017, I received a bill for $139.91, which included a past due balance that had already been paid. I called AT&T Digital Life on August 5, 2017, and was on hold for 45 minutes. When a representative finally answered the phone, I was told that they had no record of me calling to cancel service, and they would cancel service effective August 5, but could not retroactively cancel service as of July 24th, as I had previously requested – in other words, credit my account. I would incur an early disconnection fee of $116.00. Effectively, they are gauging customers for service they are not providing.

    Not only is their CUSTOMER SERVICE VERY POOR, but they are gauging customers, and fundamentally conducting dishonest business. VERY DISHONEST. I WOULD NOT recommend AT&T Digital Life.

    Read More
  43. User Score
    0
    September 5th, 2017 Commerce, GA
    1 people found this review helpful!
    System has been down for several days. Unable to even connect to their website. I have made numerous calls to customer service. Have had one problem after another since installation.
    Read More
  44. User Score
    0
    September 4th, 2017
    1 people found this review helpful!
    I would call it “InSecurity Service”. It’s the worst it could happen to a family. The alarm goes often off in the middle of the night and nobody ever call to check on us. Ever!!
    I actually called once and waited on the phone for way too long. I could have die many times before someone picked up the phone on the other end!!
    The cameras not always work. Sometime they do often they don’t record and I did have 2 incidents (right in front of the camera) where nothing was recorded. A stolen bike and a break into my car. I have to add a very lousy customer service to finish this review. Its quite upsetting to not even be able to be free to change for “insecurity service” Digital life provide. It’s unbelievable!!
    Read More
  45. User Score
    0
    August 26th, 2017 Scranton, PA
    4 people found this review helpful!
    The salesperson made statements that were not accurate. When I tried to get the contract cancellation fees waived, I was told to revisit the salesperson, and between him and the store manager the fees could be waived- AGAIN not accurate. The outside cameras don’t work unless there is some kind of lighting and we live in the country, where the only outside lighting we have are the stars. If I wanted to scare trespassers/thieves away, I wouldn’t need cameras if I installed 500 watt outside lighting. I wouldn’t recommend this system to my enemy. Stay away from this system and consider another security company.
    Read More
  46. User Score
    1
    August 26th, 2017 Frisco, TX
    3 people found this review helpful!
    I have called AT&T service since April trying to reduce our Digital Life plan. Every time I call, I am told it will be taken care of. It is now nearly September and I am still dealing with it. I am going to cancel and pay the fee because that is less of a hassle than dealing with their customer service department.
    Read More
  47. User Score
    0
    August 23rd, 2017 Glen Burnie, MD
    3 people found this review helpful!
    The worst customer service possible. We have the system In our old house and have been trying to move service for over a week. I’ve spent up to an hour and 40 minutes at one time on hold, finally giving up hanging up. Multiple times after reaching a rep, I was told they would call me within 2 business days. That never happened. I was also told I would need to do another credit check to move service. I’m already a known customer, why would you need to check my credit again!?!? Absolutely horrible customer service. If I wasn’t already locked into a contract, I would scrap this system all together. I’m actually considering doing that anyway. It would be worth the money to get away from this all. The most ridiculous part about it, my wife is an AT&T Employee!!! You would think we could get somewhere being an employee of the company. If AT&T employees can’t get customer service help at their own company, how is anyone else supposed to get any attention?
    Read More
  48. User Score
    0
    August 23rd, 2017 Nashville, TN
    4 people found this review helpful!
    I had a Digital life System installed earlier this year and have trouble with the Siren and keypad constantly going “Offline” after several Technicians coming to the house, I was told that the installation was wrong, this is from a company that advertises a “Professional Installation” obviously it isn’t otherwise it wouldn’t be installed wrongly, does anyone at Digital life care, No of course they don’t.
    The HQ put me in touch with a so called manager who I wont name from Atlanta, she now ignores my emails to come and take the system out and release me from the Two year contact I committed too, yet they still take the $40 a month from me for a system that is installed incorrectly and doesn’t work, otherwise I have to pay over $600 to get out of the contract.

    PLEASE DO NOT HAVE DIGITAL LIFE installed in your home, be WARNED!!!

    Read More
  49. User Score
    1
    August 22nd, 2017 Cincinnati, OH
    0 people found this review helpful!
    You are promised one thing then they subcontract out the service and the work is substandard at best. You’ll wait for weeks for correction and on hold continuously repeating yourself and nothing getting resolved. I wish I never go involved!
    Read More
  50. User Score
    0
    August 21st, 2017 Miami, FL
    1 people found this review helpful!
    NEVER USE. Worst company EVER. Hold times are always some of the longest I witness! Equipment is always failing. I have had over 12 service calls within one year for failing equipment. The one time I needed to retrieve video due to an issue at my house, the video was not available due to a software update. The thermostat breaks about every two months. The alarm gives false alarms waking my family at the most opportune times, like in the middle of the night on Christmas Eve. Their customer service promises discounts but they never show up on the bills. Specifically I have a major problem with Amoshane in Jamaica who is one of the worst customer service agents I have ever had to deal with. All of them are very poor, but this guy is worse than the representative who actually cursed at me. Never in my life have I experienced such inept and rude service.
    Read More

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Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
917

Overall Score

Based on ranking criteria
6.1 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10