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#32
AT&T

AT&T Digital Life

Similar to: Frontpoint Security

Our Score
6.1
User Score
1.2
Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

949

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

AT&T Digital Life offers wireless home security monitoring and home automation. Their monthly costs and upfront costs are slightly higher than competitors, which is offset with a shorter initial contract length. Customers can control alarms and automations through the Digital Life mobile app.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#32
AT&T

1.2
$39.99
$149.99

Pros

2-Year Contract

AT&T Digital Life’s minimum contract length of 24 months. Most professional home security companies have a 3- to 5-year contract. The reason AT&T Digital Life can offer a short contract is because they have high up-front equipment fees. Other companies with no minimum contract length will have similarly high up-front fees.

24/7 Monitoring

Like most home security companies, Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.

Free Installations

AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.

Cons

Negative AT&T Digital Life Reviews

With nearly 1,000 reviews from real AT&T Digital Life customers, we believe we have an accurate consumer rating of 1 out 10 for the company. Best Home Security Companys never removes reviews in exchange for money with companies. Here is a summary of the biggest AT&T Digital Life complaints people have had in 2019:

  • Equipment. A few reviewers have had issues with AT&T Digital Life’s equipment – specifically the door sensors. Multiple reviews mention having to pay to re-install the equipment when they move, even though the company advertises “Free installations”.
  • Customer Service. Many reviewers are not happy with AT&T Digital Life’s poor customer service. Several mention that they are unable to effectively communicate with customer service agents.
  • Cancellation. As with most home security companies, customers can’t cancel their contract with AT&T Digital Life. Several customers are paying extra fees when the cancel, even when their contract is up.

Expensive Monitoring and Equipment

Customers can choose from three main packages.

  • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. This package includes a door sensor, motion sensor, window sensor, and an indoor siren.
  • Smart Security and Automation: $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
  • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.

Our Recommendation

With rather expensive packages and an abundance of negative reviews, we recommend you research companies like Frontpoint Security or Protect America, which starts at $19.99 a month for professional installation.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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949 AT&T Digital Life Reviews

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  1. User Score
    0
    September 12th, 2018 Wake Forest, NC
    2 people found this review helpful!
    I want to express my dissatisfaction with the service of my digital life service. I have had my service for almost 2 years paid my bill and have 2 more months on my contract. I was told at the beginning of my contract that if I moved my digital life would be moved with me for free. I just got off the phone with digital life to get my service moved to my new home and now they are saying I will have to pay over $500.00 to have it moved. This is false advertising and I will transfer my service to a more reputable security company. I would urge new customers to find a different security provider that honors there word and commitment!!!
    Read More
  2. User Score
    0
    September 12th, 2018
    2 people found this review helpful!
    I had digital life for 2 years and I was moving where I couldn’t bring it with me. There was 1 month left on the contract and I spoke to a representative on the phone August 2, 2018 and he said that I wouldn’t have any penalties or charges and that it was the final bill. September comes along and I get an email from Digital Life for a bill which was more than my monthly bill for having the service. Poor customer service and I was given false information over the phone. I wouldn’t recommend getting in a contract with digital life.
    Read More
  3. User Score
    0
    September 10th, 2018
    1 people found this review helpful!
    The customer service department has no idea how their own system works. I called to have them fix an issue with one of the sensors from when it was set up and she had no idea how to do it. Then I asked if I could have a technician come out and fix it and she said that would be $99. After that I wanted to speak to a manager so I waited for one to become available and then when I was transferred the line was dead and no one picked up. This is not the first bad experience I’ve had with customer service. This is at least the fifth bad experience and if I could cancel without paying a steep fee I would.
    Read More
  4. User Score
    0
    September 10th, 2018
    3 people found this review helpful!
    Trying to control my language as I try to explain the lowest level of product and customer service I have ever experienced (besides Isaac who just finally cancelled my device for me successfully…who would’ve known that is so hard of a task to complete!?)
    From the beginning it has sucked and I suffered through two years of paying for nothing because I’d rather do that than give in and pay the cancellation fee. There have been many occurrences but here are a few examples…
    1. Alarm set to STAY. I set off by accident when I woke up the next morning then entered code to end it. Usually an alarm company still calls to make sure all is okay. No call. When I called to ask why, they stated it must continually be going off for X amount of minutes before they call to check on you.
    2. Family came in town while we were at work for the day, alarm set to AWAY. We gave them a key but forgot to tell them alarm code (oops). By the time I saw my phone I had a missed call from Digital Life and a message stating they were sending cops because couldn’t get in touch with us (I was actually happy to see they were doing their jobs). End of the day I find out THEY NEVER dispatched cops. I forget what the reasoning was when I reported this to them.
    3. Asked to cancel my account due to these two circumstances and at this point feeling like I’m paying for nothing. Was told I’d have to pay cancellation fee or they could discount my monthly fee from $40 to $30. Did the math and decided to keep paying $30 a month since cheaper than cancelling.
    4. Called to cancel when contract up. First was told they would prorate the month since cancelling, next person told me I’d have to pay the whole month and they don’t know why anyone said they’d prorate because that’s not an option. Didn’t care at this point just wanted it cancelled….next month rolls around and I get another bill. Call DL and they say last month I called to ask about my cycle days….NO I called to cancel this POS alarm system! Then they procede to tell me they’ll do me a favor and prorate this last month since it didn’t happen last month! Isaac decided to be the first helpful person and say he would discount this month so I don’t have to pay for it. We’ll see if it was finally taken care of when next month rolls around.
    Digital life can kick rocks in my book. USELESS!
    Read More
  5. User Score
    3
    September 7th, 2018
    1 people found this review helpful!
    I kept wondering why I wasreceiving email delinquency messages. Two years ago I ask to have my billing address changed. I learned yesterday that my service address was changed not billing. Thus, no bill and I have no idea about what would have happed if an alarm sounded. Unlike my “service location “ I live in a high rise with lots of alarms.
    Read More
  6. User Score
    0
    September 6th, 2018
    1 people found this review helpful!
    Installation not good door contacts fall off will charge you to send tech out to fix sub par install. They want to send double side tape for you to fix. If contact is missing and you cam’t Send it back they charge to send another for you to do the repair.
    Read More
  7. User Score
    0
    August 23rd, 2018
    1 people found this review helpful!
    I notified Digital Life that I was moving from Miami to Tallahassee, Florida and I wanted my services moved. I was informed that Digital Life DOES NOT HAVE the capability of providing their services in that city. I was informed first that I would have to pay a cancellation of contract fee. I said how can that be IF you can’t give me service. They agreed, sent me a final bill after I had paid their final amount, which they confirmed balance at 0 after payment was received. At that time thought it is finished. NOt so, I received a paper bill to my Tallahassee address FROM AT&T, not Digital Life, from a mobile number and claiming payment of over $224 for services – no details, no explanation nothing. After calling AT&T billing and being sent even to the Fraud department (over 2 1/2 hours of being passed along), I was informed that I needed to reach out to Digital Life because they could not make any changes, but not to worry, all of their notes and personal communications with Digital Life would simply fix the problem if I called Digital Life at 855-288-2727. There were minimal erroneous notes and when I asked to speak to a Supervisor at Digital Life, I was put on hold. I have been on hold now for over 40 minutes without ANYONE coming back on the line. This is atrocious behavior both on ATT AND DIGITAL LIFE. I have kept records of the persons that I spoke today and have the paper confirmation. Yet, nobody cares. I am concerned that they will force me to pay for a service that they can’t provide by threatening me with collection. SHAME ON ATT for using these scammers, since I was informed that they are a contractor of ATT. Disgusting!!!!!
    Read More
  8. User Score
    0
    August 22nd, 2018 Santa Ana, CA
    0 people found this review helpful!
    The worse experience ever. They lie to you. They offer you products to lure you not to cancel but don’t deliver what they promised. They made me feel like I’m making things up to get products and services from them. They rely on their associate notes and the notes don’t show what they offer. They don’t care about their customer, all they care is that when you cancel, they’re get your money for nothing. NEVER EVER DEAL WITH THIS COMPANY!
    Read More
  9. User Score
    0
    August 17th, 2018 Norman, OK
    0 people found this review helpful!
    DO NOT FOR THE THE SAKE OF EVERYTHING GET THIS SERVICE!!!!!!! WORST SERVICE I HAVE EVER HAD!!!! EVEN NOW THAT I HAVE CANCELLED MY ACCOUNT I HAVE BEEN ON THE PHONE FOR ALMOST AN HOUR!!! BECAUSE THE REP DOESN’T KNOW HOW TO READ A FINAL BILL! WE ALSO HAD TO HAVE TECHS CONTINUOUSLY COME OUT TO MAKE REPAIRS AND WE EVEN HAD TO BUY SPECIAL BATTERIES WHICH WERE ALMOST $30 EACH! LONG STORY SHORT, ALARM HASN’T WORKED IN 9 MONTHS, PAYMENT CHANGES EVERY MONTH, REPS DONT KNOW WHATS GOING ON, AVERAGE PHONE CALL IS 2-3 HOURS LONG!
    Read More
  10. User Score
    1
    August 16th, 2018 CA
    0 people found this review helpful!
    I have had this service for a year and a half – it is horrible. The contact sensors go ‘offline’ or register an ‘open’ alarm when they are not open. The cameras go offline at least once a day. Customer service is mostly ‘self’ service… unplug the battery and then plug it back in… they send out news contacts for the home owner to change, and mail the old ones back. It is a $99 charge is they have to come to the house. Terrible, terrible, terrible, in 6 months I will find another service.
    Read More
  11. User Score
    0
    August 7th, 2018 Orlando, FL
    3 people found this review helpful!
    By far the WORST company I have ever dealt with!!!! Worst customer service… cannot answer a single question, disconnects you if they put you on hold, and completely INCOMPETENT!!! Use any other company!!!!
    Read More
  12. User Score
    0
    August 6th, 2018 Brewster, NY
    2 people found this review helpful!
    Terrible customer service. We have schedule now 3 appointments to have them come out and fix the system and all 3 have been a no show. There was no follow up or reschedule. I had to call to see what was going on and all they say is the tech is having issues (all 3 times) I have been waiting at my house now from 8am -12:30). Needless to say I am frustrated. Trying to get a supervisor on phone has been over 20 minutes.
    Read More
  13. User Score
    0
    August 6th, 2018
    2 people found this review helpful!
    This is to be one of the worst experiences with a company. I mean they almost reach a level of Comcast, the worst business in the country. I got the system installed in my business not realizing it’s for homes only. After having issues I learned the system was for homes anyway. I cancelled because the system errors were not being fixed. Because the system was installed in a business my service was discontinued.

    I asked to have to system uninstalled. I was told I had to take the system down myself. They won’t provide assistance due to me not being a customer so now my business is locked with the door pad. We now have to pay someone to scale the building, go thru a window and unlock the door. We are also responsible for all . equipment although it never should have been installed. But they simply wanted a sale. BTW you must cancel quickly because they only give you some ridiculously short time frame to cancel like less than a month. BEWARE!!

    Read More
  14. User Score
    0
    July 31st, 2018
    1 people found this review helpful!
    Customer service is not a word these people know. I have been on hold for 40 minutes today. This is the average time that you will stay on hold if you call customer service.
    I waited 4 months to get service on my control panel. I could not activate it from the control and the website was slow at times and I could not turn it off. So almost every day I got a call asking me why my alarm was going off.

    I wasted my time waiting at my house 7 times. 5 of those times they never showed and they said they did. One time they called me from New Orleans telling me they are on their way but they wanted to confirm my address. They then said oh ok they dispatched it to the wrong company. Then a moth later I had another appointment that was for 1-4. I waited and waited and then I come to find out the guy came at 9am. I asked them why he came at that time and they could not give me an answer. One other time this guy came to my house but he had the wrong number because again he was in the wrong neighborhood.
    Wasted money. Do not go with this company whatever you do. AT&T needs to hire more people and stop charging people for nothing.

    Read More
  15. User Score
    0
    July 31st, 2018
    3 people found this review helpful!
    AT&T couldn’t get the home security/video survallence system to work correctly in my home. After 3 different technicians came to try and fix it I ended up cancelling the service since they could not get it to work. I then received a bill for early cancellation. Even though they could not provide the service they want me to pay them $145.00 for cancelling early… DO NOT USE THIS COMPANY… They are threatening to turn me into collections and damage my credit if I don’t pay them for a service they could not provide me.
    Read More
  16. User Score
    1
    July 24th, 2018 Ellenwood, GA
    2 people found this review helpful!
    I have been a customer for a few years and called to cancel my service in April. Everything seemed to go fine until I received a collection call the other day. When I contacted them they said they did not show the notes cancelling my service so there was nothing they could do. I guess you have to go to their office and type your own notes. I will be cancelling my other AT&T services shortly.
    Read More
  17. User Score
    0
    July 23rd, 2018 Cave Creek, AZ
    3 people found this review helpful!
    Avoid at all cost! Without question the weakest security system offering on the market. AT&T could not care less about the customer/consumer I’ve had my system for 2 years and from day one we have had problems with the installation and AT&T customer service is horrible. I have not set the alarm once, NOT ONCE since installation. The only thing that AT&T is motivated to do is to sign you up, then you are owned. I signed up with Directv at the same time and we were given a “free” phone. Free my _ _ _ ! I have been paying monthly installments ever since. I have spoken to at least a dozen AT&T and Directv personnel and each points the finger at the other. I have cancelled Digital life and paid the early termination fee as it is less than the remaining three monthly payments. I will be AT&T in the rear view mirror in October when the contract is up and the same goes with Directv, AT&T mobile (3 phones and 2 tablets.) I will be doing the same with my 90 year old parents AT&T accounts (Directv, AT&T mobile 2 phones and 4 tablets.) You know what blows my mind? …. they don’t care. Bubbye!
    Read More
  18. User Score
    1
    July 19th, 2018 Little Rock, AR
    1 people found this review helpful!
    AT&T is on very shaky legal ground with the way they set up accounts. For example, on a property owned by two people, they allowed one person to set themselves as the account owner with exclusive access to the codes and monitoring. It is not legal in this country for a third party to bar a property owner access to their own property. To get access to the property they required that the owner have the ‘code’ that only one owner had. And in addition, they require a physical visit to the property to change a ‘billing’ chip in the system to complete the change of account ownership. This practice is extremely questionable and I would never ever recommend this service.
    Read More
  19. User Score
    1
    July 17th, 2018 Atlanta, GA
    0 people found this review helpful!
    We have subscribed to AT&T Digital Life for the past year and have experienced numerous issues to include equipment & service failure, billing issues and customer care. We bundled all services (cell phones, internet, DirecTV, phone and AT&T Digital Life security serviceswith out local AT&T store just to find out that representatives AT&T Digital Life security services did not recognize bundled services or honor the discounts promised. It’s been down hill ever since. Shop around and stay clear of AT&T.
    Read More
  20. User Score
    0
    July 16th, 2018 Fort Worth, TX
    0 people found this review helpful!
    all around bad service from advertising, sales, billing, cancellation , product and services and customer service, A T &T has gone to the dogs they should be ashamed that the company has gone so low
    Read More

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Our Score
6.1
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.99

Install & Equipment Fee

$149.99

Contract Length

24

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

949
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378