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#27
AT&T

AT&T Digital Life Reviews

Reviews of AT&T Digital Life from real customers
(898 verified)

Our Score
6.2
User Score
1.3

See Top Rated

Our Score
6.2
User Score
1.3
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
898

Overall Score

Based on ranking criteria
6.2 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Offers Multiple Security Packages: Customers can choose from three main packages.
    • Smart Security: $549.99 upfront, $39.99 monthly – 24/7 professionally installed and monitoring with home safety features and devices. Specific features are not specified on the Digital Life website.
    • Smart Security and Automation:  $549.99 upfront, $54.99 monthly – Includes all features of the Smart Security package plus the Camera Package and Door Package. Feature s include window sensors, a garage door controller, smart door locks, an outdoor camera, and more.
    • Premium Security and Automation: $849.99 upfront, $64.99 monthly – Includes everything from the lower security packages as well as a smart thermostat, light control, and other energy features. A temp & water sensor is also included to detect water leaks and tell you the ambient temperature of the room.
  • Free In-Home Consultations: AT&T Digital Life offers free in-home consultations to interested consumers. This helps to ensure that the customer will purchase the equipment and service plan that is best for them and their particular home.
  • 24/7 Professional Monitoring: Digital Life professionally monitors each of its home security systems around the clock, which means customers can rest assured that their home and family will be safe in the event of a break-in.
  • Free Standard Installations: AT&T Digital Life will perform all standard home security system installations for free. This cuts down on upfront costs and makes installing a security system more affordable for customers. Additionally, AT&T’s home security systems are compatible with other hardware, so customers who already have home security equipment can make a seamless transition to Digital Life.
  • Minimum 2-Year Agreement: AT&T Digital Life’s minimum service agreement is 24 months, which means that customers will either be locked into a contract for at least two years or have to pay steep cancellation fees.
  • Early Cancellation Fees Apply: Customers do have the option to get out of their Digital Life contract—at a price. Early cancellation fees start at $640 and go up from there, depending on how much time you have left in your agreement.
  • Our Recommendation: With rather expensive packages and early cancellation fees, we recommend you research companies like Frontpoint Security and Protect America.

Most Helpful Reviews From AT&T Digital Life Customers

  1. User Score
    0
    Sarah Breen
    September 22nd, 2018 
    ATT digital should NOT be in the service of protecting people’s homes and families. My equipment has not worked one too many times for something unfortunate to happen in our home. I cancelled today, which leads to a whole other host of problems. Our thermostat is not working and incannotncontril the air in my home.Read More
  2. User Score
    0
    ROSE WILLS
    May 1st, 2018 Baltimore, MD
    AT& T digital Life was the worst security system I ever purchased. There customer service will lie to you and then when you want to cancel they hit you with the cancellation fee. The service from the moment of installation was a nightmare. First, was the security door lock which locked my entire family out of home due to the lock not working properly,. approximately two days after it was installed. Called customer service there was nothing they could do to get us access to home,so they informed us to contact lock smith and that they would reimburse us. So we did call lock smith and the next day they inform us they would not reimburse us. I wanted to cancel service at this point when they informed me that I would be subject to an early cancellation fee. So, I tried to work with them and they came out a changed the lock on the door, which still never worked properly. Secondly we notice that the system would read not arming. So we called again and they told us nothing was wrong we just had to pull the panel box off the wall and it would reset. The last and final problem was when we walked in the house and we failed to disarm the system. We noticed an hour later that we did not disarm the system and that the system never went off. Again we called and AT&T keeps lying could do nothing and threatens with early cancellation fees. The camera does not record, and a thief can completely burglarize your home and AT&T will still keep charging you for a system that does not work at all. So, they can charge me for the early cancellation fee, I will see them in court because I am the consumer and nobody should have to pay for a security system that absolutely does not work. It let's thieves in a totally locks you out. Worst security system ever made.Read More

898 AT&T Digital Life Reviews

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  1. User Score
    0
    July 26th, 2017
    0 people found this review helpful!
    I just had at&t DigitalLife installed yesterday, it hasn’t been 24 hours yet and my camera is reading off line!! Tried to troubleshoot and it still doesn’t work. I have to wait for 3 days before a tech can come back out. I tried to call customer service and was on hold for 45 mins before I hung up ?.. The keypad has a delay so I have to stand there and wait to see if ithe system is going to arm or disarm. It takes up 4 outlets throughout my house. This system is horrible! WOULD NOT RECOMMEND!! Canceling since I’m still within my 2 weeks trial period.
    Read More
  2. User Score
    0
    July 26th, 2017 Sand Springs, OK
    0 people found this review helpful!
    The system is broken and it’s not an emergency because they had a hard time getting in touch with us! I was lied to twice by customer no service. Will be finding better security company as soon as the contact is up!
    Read More
  3. User Score
    1
    July 26th, 2017
    0 people found this review helpful!
    Terrible. I have had problems with Digital Life since it was installed 7 months ago. First the push button key lock was unlocking with any one number (scary). Could not use the app to control the system and door lock. Have had to pay $99.00 for technician visits when the problem was with the equipment.
    Read More
  4. User Score
    5
    July 25th, 2017
    1 people found this review helpful!
    The equipment has too many bulky items the keypad has not got any options like the other company it was quite a bit better… I can’t wait to get out of this contract except I am sure we will have to redo and paint our walls not happy at all!
    Read More
  5. User Score
    0
    July 22nd, 2017
    2 people found this review helpful!
    If someone offers you a very good deal with AT&T Digital Life, run the other way. I have had nothing but trouble with their digital lock. They had trouble on the day they installed the system and I wish I had paid better attention. On February 14, 2017 I ended up with a lock that didn’t work and spent the whole day attempting to get it fixed. The long and short I lost a very expensive day of work. I went to highers ups in the company after this due to the horrendous experience I had and they reassured me that the lock would not fail again.Today the lock failed again. I was fed platitude after platitude, but no results. Their solution was to send someone next week and have me take more time off. I was dealing with an overseas supervisor who was reading a script and didn’t take time to really listen. So I called back and requested someone else. They finally agreed to send someone after my work time and I’m left with a faulty door that doesn’t work. They told me not worry because the rest of the system worked. So hopefully no one waltzes in and helps themselves to whatever appeals to them in my home. I’ve been told I have a platinum customer rating as I have several other AT&T services. If this is the case, then I would hate to see how I was treated with a lower rating. AT&T used to have superb customer service, but during the last year this and other problems with their services have convinced me that as my contracts end, I will look elsewhere for a better company(ies) to met my needs.
    Read More
  6. User Score
    0
    July 20th, 2017 Covington, KY
    0 people found this review helpful!
    Terrible customer service, agents are not very knowledgeable on their products or contract issues. Limited options when you decide to sell your home, NON-TRANSFERRABLE to the buyer of your home. Makes you pay cancellation fees even if you are building a home after your move and don’t have anywhere to place the equipment. DO NOT recommend this company or service to anyone!
    Read More
  7. User Score
    1
    July 19th, 2017 Covington, LA
    0 people found this review helpful!
    Hands down worst system I’ve ever owned. Up side I do like the HVAC control but it’s not worth the money to control my air and two lights … recordings and quality are horrible
    Read More
  8. User Score
    0
    July 17th, 2017
    2 people found this review helpful!
    No customer service period. We had all their services at the house we were renting. Digital life was fine at that location then we bought a house, just 2 miles from our original address and we moved all our services to our new address. It has been a nightmare. What they failed to tell us was that uverse internet was not available in the new area. A year later and the brain going out twice we have been told by two service techs from At&t and a neighbor that worked for the company 20 years that it will never work with another internet company. They refuse to let us out of our contract and the service never works and now they refuse to come out and fix it without a charge. We will be seeing them in court .
    Read More
  9. User Score
    1
    July 16th, 2017
    2 people found this review helpful!
    Digital Life would be ideal if it lived up to its sales promise. The app is slow to respond on my iPhone and wait times for customer service are excessive — picture being on hold for 20 minutes while your alarm is sounding and the camera view won’t show so you race home from work in a panic, terrified that you’re about to walk in on a robbery! I promised on all that’s holy that I would find another alarm provider when I moved. But dagnabbit, they offered to lower the price (since it was already overpriced), and it was convenient considering all my other AT&T services … and I’m still miserably with sucky old AT&T.
    Read More
  10. User Score
    0
    July 14th, 2017 Omaha, NE
    1 people found this review helpful!
    Terrible Customer Service, and horrible experience overall. Each month we are having issues with out billing which ends up 30+ min on the phone with a representative that cannot understand the situation. Last time I called, I was so experienced I told her exactly what she needed to do to get the system working again.

    – the door would not unlock, got locked out of the house couple of times
    – The technician they sent was clueless, he was at my house for 8 hours trying to complete
    – When I called to make a payment, they told me it was complete….but it wasn’t
    – When I tried to cancel, because their system was not working. I was asked to pay the 500$ fee.

    As soon as my contract is over, I am done with this company. My other family members are also having the same issues and they will also end their business with them as soon as contract is up.

    Just Ridiculous and waste of money

    Read More
  11. User Score
    1
    July 13th, 2017 San Antonio, TX
    0 people found this review helpful!
    We have used AT&T digital life for a year and a half, and have found that anything they promise verbally, winds up being untrue when you really counted on it. We’ve had consistent issues (service interruptions, constant app issues, our unit being offline for MONTHS now, techs mis-scheduling appointments, appointments being canceled without contact). Now that my husband has received orders moving us out of state we are trying to cancel. Apparently we cannot do that, so when we pursued possibly moving service to our new house, we were told we have to sign a new 2 year contract??? NO, we were SPECIFICALLY told we could either cancel or at least finish out our 2 year contract if he received military orders. But we didn’t get this in writing, so shame on us. Their customer service is not outright rude, and at least mostly speak good English, but they do not listen to understand nor do they care to help out beyond what their script says to say next. We will NEVER use them again. They get a 1 because at least almost all the time when the alarm has gone off they contact us.
    Read More
  12. User Score
    0
    July 12th, 2017
    2 people found this review helpful!
    Was told $5 a month with our bundle package . To good to be true …yes complete scam. More like $80 a month. Poor customer service !!
    Read More
  13. User Score
    2
    July 11th, 2017
    1 people found this review helpful!
    Their service went down so they sent someone to the house to turn off my key pad and now I cannot get anyone to come turn it back on for 2 weeks because it’s not an emergency.
    Read More
  14. User Score
    0
    July 10th, 2017 Fort Worth, TX
    2 people found this review helpful!
    Tried to call someone to talk to them about my AT&T digital life alarm system they never offer to send a technician out to see about they equipment. the key pad don’t work. the camera is not work they disconnected my smoke alarm system for 4 mos now i bring paying for something that not work. Today kept me on hold several times throughout to that day. frustrated no satisfied . Ask to talk to a supervisor several times. well like turn them into the better business bureau.
    Read More
  15. User Score
    0
    July 9th, 2017
    2 people found this review helpful!
    WORST EXPERIENCE EVER…and I’m a cancer survivor. The customer service and billing departments are horrible. I spent no less than one hour of the phone (most of it on hold) when speaking with customer service. I spoke with someone in Jamaica, The Bahamas, and wherever Sergio lives. I did manage to speak to a field representative once in Atlanta. I’m in Texas. The first bills were completely inaccurate. It was finally worked out and then I moved. I finally canceled the service after learning they were creating a new account for me instead of transferring my service. This would mean additional billing issues. They would send me a cancellation fee for the original service and charge me for a new setup. This is their style and tactic to make it appear as “billing errors.” In the end, I paid for it.

    Regarding the actual system, when the Internet service is down the system shut off without any warning, no beep, nothing. It just turned off multiple times in the middle of the night and we did not know we weren’t protected. Twice, the alarm went off. I never received a phone call or alert from Digital Life. The police never appeared. The system does not work. The only reason I was going to transfer my service was so I didn’t have to pay the cancellation fee. However, I was going to be required to sign a new 2-year contract. I canceled and will pay the $346.63 they are charging me to get away from these people. I am also contacting Greg Abbott, the Texas Attorney General, and inquire about deceptive trade practices.

    This division of AT&T needs a complete overhaul of its product, customer service, and billing departments. The shoddy work is inexcusable and I strongly believe I was misinformed. Read the fine print carefully. They are not selling a true security monitoring system. We switched to ADT.

    Read More
  16. User Score
    0
    July 9th, 2017
    1 people found this review helpful!
    We have Digit-life since January 30, 2017, we’ve called customer service TWELVE times. The last call was today, on hold for over 20 minutes and never reached a rep. My sensors go off line numerous times during the day and night. Today I wanted to leave my home, set the keypad to AWAY, and the alarm was going off. Tried to reset the keypad, tried again and still the alarm sounded. PLEASE DO NOT BUY THIS PRODUCT, IT IS HORRIBLE and we cannot break the contract. I am surprised that ATT supports this kind of service.
    Read More
  17. User Score
    0
    July 5th, 2017 Wilmington, DE
    0 people found this review helpful!
    When we moved, I figured I’d transfer our services, not realizing the new home already was wired with ADT. BUT we were locked into a NEW contract, as that is the first thing they do, pull your credit and lock you back in. Why do they do this? Because they know they are TERRIBLE.

    We had an installer come, he literally moved as slow as molasses, wasting no less than 6 hours at the house, maybe 8 – it destroyed my entire day waiting on him to finish. WORST, he didn’t get it right. I finally determined the problem (later) was that he literally wired an electrical circuit to the point it was flickering on/off (a bit scary).

    Anyway, I wanted the camera repositioned, as he had put it in a stupid spot and it never worked anyway, prior to MY OWN resolution at least. I made an appointer 8am-12pm and requested a different technician.

    Naturally, the SAME technician called at 9:30am and said he was STILL at another job OVER an hour away. So, he was definitely not going to make the appointment. But, hey, they don’t care, because I tried to cancel — $600+. LOCKED IN.

    AT&T exemplifies the worst of what a big corp can become. The other day they had door to door salesmen come to our home selling their terrible Internet service (and it is terrible, I mean the worst – everyone in the know, knows that). We have Fiber-To-The-Home here, one of the reasnos I moved here, and so since they have to actually COMPETE, they try these dirty tricks. Their trick is to get people to think they are saving a small amount of money the FIRST YEAR for MUCH WORSE service, while they lock them in a contract and later jack up services. I was upset at them because I live in a neighborhood of a lot of retirees who didn’t know better and I told them, “I’ll follow you around and inform people of the truth!”. The guy had the nerve of talking back to me (on my own porch, mind you, while doing unsolicited sales) saying ‘come on then!’. The lady with him left him in the car at the neighbors, so I guess he got in trouble for that.

    Point is: DO NOT sign into ANY contract with AT&T. Do not let your parents or grandparents sign up either. Tell any door to door salesmen (doubt they exist outside areas where they have real competition like here) to shove it where the sun doesn’t shine.

    Back to MyDigitalLife – WORST crap ever conceived for the highest price ever charged. And if you dare do anything internal, do YOU trust AT&T with your privately recorded videos stored on THEIR cloud? I sure as heck don’t.

    Read More
  18. User Score
    0
    July 5th, 2017
    1 people found this review helpful!
    Not honest when selling the product at the ATT store. Prices change when installation is being performed. Long wait for customer support calls, the support people are trained to say to fix the system yourself online if if are retired and have time to sit home and figure out how to reconfigure the system. I suspect that customer service is located overseas where the conversation only goes in 1 direction, do it your self or pay more monet for us to fix the system you are locked into paying for 2 years. Do Not Buy This Secutity System!
    Read More
  19. User Score
    9
    July 3rd, 2017 Winter Haven, FL
    1 people found this review helpful!
    WE HAVE HAD AT & T DIGITAL ALARM FOR ALMOST AS YEAR, INSTALLER CAME OUT ON SATURDAY AND INSTALLED SYSTEM AND WAS VERY CONSCIENTIOUS, FRIENDLY, VERY PERSONABLE ANSWERED ALL MY QUESTIONS AND WAS VERY KNOWLEDGEABLE. THEY CALLED ME ONCE AND INFORMED MY ALARM WAS GOING OFF.. OUT SCHNAUZER HAD SET IT OFF. THEY CAME OUT AND MADE SOME ADJUSTMENTS ON THE MOTION DETECTOR AND CALLED ME ONCE THAT MY GARAGE DOOR WAS OPEN. I THINK THEY DO A VERY GOOD JOB.
    I HAD ADT BEFORE AND BELIEVE ME THEY WERE VERY BAD IN ALL WAYS.
    Read More
  20. User Score
    0
    July 1st, 2017
    2 people found this review helpful!
    Well, Digital Life has drained me of mine. While the standard security things like door and window sensors seem to work fine, the cameras have never worked more than a few days at a time. The tech just left after getting them back on line for the millionth time but now they won’t record anything. Live chat is down. On their forum it seems like most of the cameras don’t work/won’t record and there are no solutions posted. The bottom line seems to be get rid of Digital Life.
    Read More
  21. User Score
    0
    June 30th, 2017 Williamsburg, VA
    2 people found this review helpful!
    This is by far the WORST of the worst security company that I have ever had in my life! We called several times to cancel and had to speak to representative in Jamaica, Texas, and still could not cancel. I ATT should begin to take responsibility for ATT Digital. Shame on ATT!
    Read More
  22. User Score
    0
    June 30th, 2017
    4 people found this review helpful!
    Messed up my AC and heating system with bad wiring! Techs dont show up to appointments! This company is only good for passing the blame from one employee to another. Cameras go offline a lot and also smart plugs. Bad bad service DO NOT get this system!
    Read More
  23. User Score
    0
    June 26th, 2017
    3 people found this review helpful!
    At&t Digital Life…..DON’T DO IT!!! EXPENSIVE, OVER PRICED, USELESS, ALWAYS WENT DOWN AND NOT WORK, DON’T MOVE CUZ THEY WILL CHARGE YOU $500 FEE. There are much better companies out that. Run away.
    Read More
  24. User Score
    0
    June 21st, 2017 South Jordan, UT
    3 people found this review helpful!
    The WORST and I mean THE WORST delivery (Their site is ALWAYS down), their equipment sucks, and the Customer Service is the worst I have EVER dealt with!!

    Steer Clear!!

    Read More
  25. User Score
    1
    June 21st, 2017 NY
    3 people found this review helpful!
    Had them install 2 cameras. 2 months later, our car was broken into right in fron of our new outdoor camera. It picked up absolutely nothing! Not even a shadow. no clear view of anything at all! this was the only reason we installed them – car burgleries. service was 100% absent. att did nothing to resolve the issue. we canceled and got ADP as we should have initially. Do not use ATT for security!
    Read More
  26. User Score
    0
    June 20th, 2017 Alpharetta, GA
    1 people found this review helpful!
    RUN AWAY!!!!!!!!! DO NOT USE THIS COMPANY!!!!!! I am on hold at this very moment with “customer service” and have been for over 30MINS!! After about 6mos. of service and countless complaints about their ARCHAIC equipment, Digital Life suspended my account for lack of payment..because they stopped sending the bill! I was contacted around 5mos. later about the bill and asked that they send me a bill so it could be paid. No disputes..just send. the. bill. Never received another call NOR THE BILL!!! Instead what I got was a Letter of Collections for $500+ for “cancellation of service” after THEY cancelled the service! THEY HAVEN’T EVEN REQUESTED THE RETURN OF ANY OF THEIR EQUIPMENT and it’s been almost 10MOS. since my account was cancelled!!!! So today, after numerous calls and POLITELY requesting to speak with a supervisor, I’ve been placed “on hold” for almost an hour and counting now! I KNOW this newly acquired company DOES NOT meet AT&T’s usual business standards, so I will definitely be running this up the chain. Hold time just ended with “customer service” after over 55mins and I was asked if I would mind holding the line again…smh So I’M TELLING!!!
    Read More
  27. User Score
    1
    June 16th, 2017
    2 people found this review helpful!
    Your analogy and comments are spot-on. As an X installer working for AT&T contractor through MasTec. We see it first-hand as in; cheap labor, High turnover with its labor force, poor management at all levels. Shame on AT&T to take a backseat on security for their customers.

    The product is good. The backend systems need to brought up too speed and better maintenance. Step up AT&T make your product and service (5 Nines). And having companies like MasTec installing your system is brutal rethink your strategy and make your product and services shine your AT&T we look towards you for good leadership and a solid product that can protect our families in the United States

    Read More
  28. User Score
    0
    June 14th, 2017
    4 people found this review helpful!
    I would NOT recommend AT&T digital life to my worst enemy. I had the service for less than a year. Several times for days at a time, I was not able to set my alarm. What’s the point in having security if it’s not working? What am I paying for? I would call and be on hold for over an hour. I guess everyone with them was having the same issue at the same time. I would often get hung up on after being on hold. After 8 months of having problems, I called and finally got someone on the phone. The rep informed me to allow a technician to look at it and if it could not be fixed, I could cancel with no cancellation fee. I agreed, but the technician said that it could not be fixed and that I should cancel. So I did. Now AT&T is trying to charge me a cancellation fee. I have called to discuss. They are rude and hang up on me. I’ve written letters for them to listen to the phone call that was recorded. They refuse to do so or respond to my letters. I have written the BBB on them. They sent back a lie in response. I’m going to let everyone I can know to NOT ever get AT&T digital life….NO WAY!!!
    Read More
  29. User Score
    0
    June 11th, 2017 Springdale, AR
    1 people found this review helpful!
    We continuously had the same problems with a bad sensor and a touch screen door lock. I finally had enough and asked them to stop service due to the same issues over and over again. They are charging me a cancellation fee even though the system never functioned as advertised. They said they were charging me because I refused to have a technician come out and diagnose the problem. I refused because they had already been out several times for the same issue and it kept occurring. I would not recommend this system at all.
    Read More
  30. User Score
    1
    June 10th, 2017 Valrico, FL
    2 people found this review helpful!
    After AT&T tech installed the black box, my home security alarm stool ad working.
    I called customer service who said the black box doesn’t work with a landline, which was the problem & that the installer should have known.

    So they apologized, but I’m def getting rid of at&t!

    Read More
  31. User Score
    0
    June 8th, 2017
    4 people found this review helpful!
    I have been a customer of AT&T for 15 years. When I upgraded my new cell phone through AT&T I saw the New Digital Life security system I am a business owner and I thought this would be a good thing for my home, plus 6 months ago it was 50$ A month. The first month of having this system I came home to my door unlocked everyday. I called customer service and complained about this it was fix after multiple calls and no call backs I finally got one call back said they couldn’t explain why the touch pads then the next month I had problems with the new one that they just replaced and they told me that the touch pads were faulty the first 2 months of having the service. Then experience weeks at a time where the the camera screen was black on my one camera they gave me a 4 hour time frame that I had to be at my house and no adjustments or anything were given to me for the tardiness of these technicians.
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  32. User Score
    0
    June 6th, 2017 Saint Paul, MN
    2 people found this review helpful!
    Absolute worst customer service I have ever encountered!!!!!!!!
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  33. User Score
    0
    June 5th, 2017 Fort Lauderdale, FL
    1 people found this review helpful!
    ATT Digital Life provided absolutely horrible response time when contacting the customer service department. My initial phone contact placed me in touch with an agent whose voice indicated absolute disinterest in answering my question, and who also provided me with an incorrect answer to my question. Shortly after that, having made numerous attempts to sign in on the website, I then called the customer service phone number again. Twice, I called and after having waited over 15 minutes each time, I gave up. As soon as my contract expires, I will cancel the service.
    Read More
  34. User Score
    0
    June 5th, 2017 Stillwater, OK
    2 people found this review helpful!
    A total waste of time and MONEY. DO NOT SIGN UP FOR THIS SERVICE.
    Read More
  35. User Score
    0
    June 5th, 2017
    2 people found this review helpful!
    Called one week before I wanted the service cancelled and I was assured my account would be cancelled and I would receive a cancellation email once the service was terminated.

    One week later, I never received an email. I tried to access my account online on a desktop and also on the app on my iPhone and both methods were unsuccessful.

    So, I called again and was told the account was not cancelled because I had not agreed to the early termination fee, which was a blatant lie. I once again asked to have the account cancelled and was told that it was cancelled immediately at that very moment. I asked for a confirmation and was told that I would receive an email. And again, I did not receive an email.

    Earlier today, I contacted them via the live chat on their website, as I am still not able to access my account online or via the app and was told that my account was still active and that I would have to call to cancel again.

    Extremely annoyed and would never recommend the digital life service to anyone.

    Read More
  36. User Score
    1
    June 4th, 2017
    1 people found this review helpful!
    I’ve had the service for over a year …. I have regretted it from day one… but two year contract got me stuck. It is the most disappointed service and technical product I have ever seen. The company has no clue as to what they are doing. The app stops working without any reason and you c get stuck inside or outside your home. The service is horrible no one would pick up the phone at the call center and will make false commitments, I was told several times that someone would call me to visit my home to fix the problem no one ever did. Installation service experience was horrible technician didn’t know what he was doing. You get charged for false alarms all the time for no reason. And no one calls after alarm.
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  37. User Score
    0
    June 2nd, 2017
    2 people found this review helpful!
    Worst alarm company ever. They actively stole money from me. When I tried to resolve the situation, they basically said they don’t care and I ended up cancelling my account.

    I needed to replace a broken door alarm, they sent me a new device with the stipulation that if I didn’t send the old device back to them, they would charge me $40. I sent the old device back, they charged me anyways. I could never get them to refund the money.

    Read More
  38. User Score
    0
    June 2nd, 2017 Temple Hills, MD
    1 people found this review helpful!
    AT&T Digital Life did not watch my house.I purposely set off my alarm. I did not receive a call, a text, or an email regarding the alarm going off. I had the system replaced. A week went by before they even noticed there was a problem. I cancelled the service and they continued to charge me a monthly fee. They did not cancel the account in the early part of the year to continue the monthly charge. I called back in late March and the same thing happened. I called back today and they want to charge me additional month fee and an additional cancellation. They apologized that no one noticed that the alarm went off and that no one contacted me. I asked where is the safety in your apology? What would you do if someone broke into my residence? No response given.
    Read More
  39. User Score
    0
    May 31st, 2017 Edison, NJ
    1 people found this review helpful!
    the worst customer service this company is the worst do not use them
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  40. User Score
    0
    May 30th, 2017
    2 people found this review helpful!
    So bad.
    Cancelled within the one week time period they give you before you’re locked in. Still got charged for the first month. Managed to reverse it with them. But now months later I have a notice from a debt collector stating due to my unpaying of the bill it’s now been placed with collections.
    Seriously? No wonder they’re not going to be around much longer.
    Typing this while on hold waiting for someone in billing to answer. It’s been about 10 mins so far.
    Horrible!
    Read More
  41. User Score
    1
    May 28th, 2017
    3 people found this review helpful!
    We recently moved to an apartment complex and cannot use a security system on the floor our apartment is on. Digital Life refuses to wave the early termination fee because a security system is allowed on the 1st floor of our complex. The help center for cancellation or moving service is in Jamaica BTW.

    During the time we had Digital Life we had frequent issues with the app not working, the camera not recording, and not always receiving the notifications we wanted.

    Very disappointed.

    Read More
  42. User Score
    2
    May 27th, 2017
    1 people found this review helpful!
    RUN , DON’T SIGN UP ! MINE IS ALWAYS OFF LINE ! ALWAYS REPLACING BATTERIES, i HAVE HAD REPAIR TECHS OUT TWICE, AND I HAVE ONLY HAD THIS SERVICE A COUPLE OF MONTHS. All I can say is shame on A T & T FOR HAVING THIS BAD OF SERVICE IN THERE NAME.
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  43. User Score
    0
    May 24th, 2017 Atlanta, GA
    0 people found this review helpful!
    OMG – where do I start? The bill is way higher that I paid before. I’ve had the system for 9 months and have had the (free and very nice) tech out here 3 times. When this contract is up and I can cancel with no fee I’m going back to the company I had before.
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  44. User Score
    2
    May 23rd, 2017
    4 people found this review helpful!
    I feels that the company Advertising/Sales don’t stand up to what they’re saying for me I can view my house when I am home. But when I get a few miles away from home the app stop working. I complain still I am trier I am waiting unstill my contact expire. it should a law against these company who promote these services just to steel your money for two year and you do not get the services you are paying for. where all the lawyer that will take on these thieve.
    its just a con. shame on our leader.
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  45. User Score
    0
    May 23rd, 2017 Las Vegas, NV
    4 people found this review helpful!
    I had a different alarm system installed in my house, when it was built, back in 1995. That system worked well for over 20 years, only needing the back-up battery be replaced twice. When we were replacing a phone, the ATT guy offered us a deal on a new system. I figured that it was time to update the 20+ year old equipment so we signed on. The install of the wiring for the cameras and monitor box look like a 7 year old did them – very sloppy and unprofessional looking. The old system made use of my land line. When the new system was installed, the technician (I use that term only as a courtesy) disconnected the phone lines and new re-installed them. That was 6-7 months ago. Since then, we’ve had the contact sensors fail on two windows and the front door. The fix action for this is they send you a new sensor and you have to install it yourself and return the old sensor to them. The first billing was incorrect and I had to go back to the ATT store to get it straightened out. About once a month, I get a notice that one of the contact sensors is off-line (usually when I’m out of town). It goes on and off line a few times – this is the warning that the sensor is about to fail. Not impressed at ll by the quality of their equipment. I WOULD NOT RECOMMEND THIS SERVICE TO ANYONE.
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  46. User Score
    0
    May 23rd, 2017
    2 people found this review helpful!
    This system is not wireless. Each component must be plugged into a wall outlet. For a small 1000 foot apartment, I had 6 components that required yards of cord to reach 6 of my very few electrical outlets. Wires everywhere and no place to plug in anything else. They left me with a tangle of mess and probably a fire hazard. I stuck it out for year – stupid me – and now they are charging me almost $400.00 for early cancellation even though I am a continuing AT&T customer for other services. Go look at a wired system like ADT – you can get full mobile control and not have the mess you have with this one.
    Read More
  47. User Score
    0
    May 18th, 2017
    1 people found this review helpful!
    Just started service a month ago. Mid/end May, I receive a double month bill. When I called to find out why I received two bills for one payment cycle, a supervisor named “John” told me it was due to my billing cycle and I am responsible for paying 2 months of service in one payment period….what an idiot! Mind you, after at&t installed my service, 2 days prior, I received the bill within 5 days. When I explained that to “John”, his response again was
    I’m sorry”. I I asked “how can this error be fixed? His response was to pay both bills in one period. I explained I am NOT paying both bills in one period. His idiot response again was …..”I’M SORRY, there’s nothing I can do”. I asked who else I could speak with and of course he told me he was the only one I could speak with. Long story short, never allow “the buck to stop with anyone”. One month was removed once I called the cancellation department………IMAGINE THAT!
    Read More
  48. User Score
    0
    May 18th, 2017 Omaha, NE
    1 people found this review helpful!
    Very Very Bad Product and Service.
    Worst website
    Worst customer service

    I cannot make a payment in a web site. I have to clear my browsing cache to make a payment every time. Very Horrible. I made a payment 4 days before the payment history still not showing the payment.

    User experience in web site and app very poor.
    called customer service to explain the problem. Very bad response.

    I still have more than year in the contract.
    My thermostat went offline in a week after the install. called few times to fix it. No response. Scheduled for a fix and no one showed up on the scheduled date and no one called us to notify that they are not coming.When I checked with customer service agent they see the appointment cancellation on their side but they don’t know the reason it. When I asked them to reschedule it they said someone will call me to reschedule. It is one month now and no one called for that appointment.
    I am with offline thermostat for last 10 months.

    Read More
  49. User Score
    0
    May 17th, 2017
    1 people found this review helpful!
    I have been a customer with att for 7 yrs, recently moved to a new house and decided to try the new att-life security system. This has been the worst decision we have made during our move in-besides having high upfront costs, the cameras installed do not work to the range expected and the prewiring of the house cannot be used as the sensors from att life and the prewiring do not communicate – hence this is horrible. This is not what the sales guy told us when he first came to give us, and now after only 3 weeks in the house figuring out how things work we want to have this horrible system uninstalled and now att is charging us an early termination fee of almost 700$ to get out of their horrible 2yr contract. I do not recommend this system to anybody – terrible customer service. I am writing this so nobody else falls in the unwanted trap of att-life – they should not be doing security system at all. Because of this we are switching phone, internet and cable service to avoid dealing with any att related service.
    Read More
  50. User Score
    0
    May 13th, 2017
    2 people found this review helpful!
    HORRIBLE!!!!

    This is by far the WORST of the worst security company that I have ever had in my life! I actually paid $506 to do an early termination for the 2 year contract. The worst alarm system. Highly recommend that you do NOT even consider them!!!

    Read More

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Our Score
6.2
User Score
1.3
Rank this Company

Ratings Breakdown

Price

Simple* monthly price
$39.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
898

Overall Score

Based on ranking criteria
6.2 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10