Best Home Security Companys

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#16
Moni 130x130 2

MONI Smart Security

Flexible home security and automation packages

Our Score
7.6
User Score
1.3

Or By Phone:  1-(877) 407-9188

Our Score
7.6
User Score
1.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
$34.95-$54.95

Up-Front Costs

Activation, Install & Equipment
$99-$149

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Pay 80%

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
261

Number of Reviews

User reviews here on BHSC
476

This Review is maintained by Chase Sagum

Review Last Updated: April 24, 2017

Founded in 1994, Monitronics has provided home security solutions to over 1 million customers. Monitronics has recently rebranded themselves as a smart home security company with the name “Moni”. The company uses high quality, warrantied equipment and offers several plans for customers to choose from. Additionally, Moni Smart Security operators are CSAA-certified (an accreditation that requires more than 96 hours of classroom training and 8 weeks of hands-on monitoring), so customers can be confident that they are in good hands. Recently, Monitronics also received the J.D. Power Award.

While its features and equipment are comparable to other high-rated home security companies, hidden fees and contract terms ultimately prevent Moni Smart Security from being a top dog in the industry.

The Good

  • Multiple equipment packages
  • Low upfront costs
  • False alarm protection
  • Flexible moving options
Multiple Equipment Packages

Moni Smart Security offers great equipment for both home security and home automation. There are three equipment plans for customers to choose from: Basic, HomeTouch, and HomeTouch Premier. Each of the three plans include basic system components, while the two higher plans provide extra features such as video cameras, remote system control, and text alerts. With multiple plans available to them, customers have the ability to find an option that best meets their home security needs and budget.

Low Upfront Costs

Moni Smart Security will provide its customers with free equipment and installation (minus a few exceptions), keeping upfront costs low and affordable. However, there are some fees to be aware of—more on those below.

False Alarm Protection

False alarms aren’t incredibly common, but they do happen. Moni Smart Security offers a number of protection features to help customers in the event of a false alarm. For example, the company will cover up to two false alarms each year. Additionally, Moni Smart Security will reimburse customers up to $50 for each false alarm. Few home security companies offer any type of false alarm protection, making Moni Smart Security unique in this regard.

Flexible Moving Options

Moni Smart Security offers free moving services to customers who have had a security system for at least a year and are up to date on their monthly payments. This offer comes with the option to extend the terms of the contract at the current rate for up to 24 months. If the customer is not interested in moving the system to their new home, Moni Smart Security will allow them to transfer the contract to their homebuyer or pay off the remaining balance.

The Bad

  • Lengthy contracts
  • High monthly rates and activation fees
  • Possible rate increases
Lengthy Contracts

All Moni Smart Security plans require that customers sign into a binding three to five-year contract. While three years is the average contract length in the home security industry, there are some companies that offer a shorter contract length or do not require customers to sign into an annual contract at all.

Higher Monthly Rates and Activation Fees

Although Moni Smart Security offers free equipment and installations, the company’s monthly monitoring rates are quite a bit higher than those of other top-rated security system providers. For example, Moni Smart Security monitoring prices start at $34.95 per month and only go up from there. In addition to steep monthly rates, the company also charges a sizable activation fee, which, depending on the package, can put customers back up to $149.

Possible Rate Increases

The monthly rates advertised by Moni Smart Security are based on a 36 to 60-month monitoring agreement. However, actual rates could increase after 12 months, leaving customers locked into a contract and paying a higher rate than they were expecting.

The Bottom Line

Moni Smart Security has over two decades of experience in the home security industry. The company offers multiple equipment packages, flexible moving options, and false alarm protection. Moni Smart Security advertises free equipment and installations, but charges steep activation fees and requires its customers to sign into lengthy contracts with high monthly monitoring rates. Consumers who are considering Moni Smart Security should also be aware that the company reserves the right to increase rates after the first 12 months.

MONI Smart Security (formerly Monitronics) received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.4
$19.99-$42.99
$0

#2

8.0
$34.99
$99

#3

6.2
$34.95-49.95
$99

#16
Moni 130x130 2

1.3
$34.95-$54.95
$99-$149

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476 MONI Smart Security Reviews

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  1. User Score
    1
    June 23rd, 2017 Houston, TX
    0 people found this review helpful!
    My biggest problem I ran into with this company is trying to get a tech out within a month. They did not fix my problem the first couple of times. Then finally when my camera quit, I couldn’t get anyone out soon enough, and when someone did come by, they were pretty unprofessional and told me I had to pay for a new camera. I spoke to the managers, supervisors ect. they only wanted me to sign additional months contract to get a working camera without having to pay out of pocket any money. Ive since then have had several problems with this company. I paid an outrageous amount to get started and high monthly payment for years. Once I finished my contract, they told me I could get my payment cut in half or even more. I absolutely would run form this company.
    Read More
  2. User Score
    0
    June 23rd, 2017 Melbourne, FL
    0 people found this review helpful!
    I purchased a home in Las Vegas with a Monitronics system and continued the service. BIG MISTAKE> Average service at best. Sold the house and new owner took over the service. Moved to Tampa and they billed me for a system that never existed. Moved to Melbourne and they continue to charge me for nothing. Just got a bill for $200! I have written to them, called them, Mastercard has refunded the charges, and they do not stop. Just called again and put on hold for 20 minutes. I have read the reviews here and elsewhere and it is blatant customer disservice. DO NOT SUBSCRIBE TO THE PATHETIC SECURITY COMPANY.
    Read More
  3. User Score
    0
    June 21st, 2017 Saint Michael, MN
    1 people found this review helpful!
    My mother went to the hospital and to a nursing home and hasn’t been home for over 3 months and I have called and emailed everything they wanted to cancel and they deny receiving it even though I have proof of email. And every time I talk to them they needs something else from me rather than explaining what I need at once. They wan the secret code, but don’t seem to understand that my mother hand a stroke and doesn’t know her code. They keep billing me and they leave her messages at the Nursing home. They are despicable and I’m ready to hire an attorney.
    Read More
  4. User Score
    0
    June 19th, 2017
    0 people found this review helpful!
    Doing business with Moni is like throwing money out of the window. They withdraw whatever amount they feel like withdrawing from your account each month,they cannot operate their website appropriately, and their area crime reports are completely wrong. That said, I honestly cannot imagine that they are equipped to monitor my property.
    Read More
  5. User Score
    1
    June 17th, 2017 Portland, OR
    0 people found this review helpful!
    So I have been with moni for about two years. I bought my house and sure enough with in the first week or so they stopped by. Great sales team but left out some key details to the contract.
    It’s been two years and I am paying the highest possible price for an alarm that in my opinion is junk. A few door sensors that are stuck on to the door with double sided tape. It’s a joke and I recommend saying thousands of dollars and buying a different service.
    I have tons of false alarms due to it unsticking. I am trying to get out of the dumb mistake but they want you to pay your full contract to cancel. What’s the point of that. Instead what I will do is take pictures of their quality products and post them on reviews and social media.
    Read More
  6. User Score
    0
    June 15th, 2017 Denver, CO
    0 people found this review helpful!
    We were mislead into a 5 year contract we cannot cancel. In order to cancel you have to pay off every single month left, for no service, and at the latest increase in monthly rate. BTW, the highest rate listed on this page says $54.99 but it just increased to 61.02. When I called about it, they can’t do the math and said the increase was $2.00 and change that they would refund for this month, because they don’t warn you. Just keep raising the rates. So, for that max rate after 4 years all we get is a voice notice on the system telling us which of the 4 doors opened. Big deal. We now have 9 months to go and no telling what we’ll be paying by that time. NEVER AGAIN! Oh yeah, then we got someone showing up to upgrade our system. That sounded like the scam of all time. Don’t trust them!
    Read More
  7. User Score
    1
    June 13th, 2017 Casper, WY
    0 people found this review helpful!
    Horrible awful experience!!!!!

    1. Originally installed with Zenith security at our old home. We told when we moved to NOT take our security equipment with us, that they would install NEW equipment in our new house for FREE.
    2. We moved and didn’t get the same equipment in our old house, was told that we would have to pay for it. And that we should have taken our old equipment with us?!!!
    3. We finally re-install and are told we have to sign a NEW 18 month agreement. In ADDITION to our old agreement.
    4. They send a tech to come and install. First, they install the key-pad lock BACKWARDS with the keypad on the inside of the house and the lock on the outside. I have to point this out to them. Then, they leave.
    5. We were out of town and had guests staying at our house. The air conditioning was blasting on high for 5 days when it was 30 degrees outside. They couldn’t get it shutoff and the heat wouldn’t turn on either. He had installed the thermostat completely wrong.
    6. They send the same tech to come back and “fix” the thermostat. He leaves and the air conditioning is still blasting as is the heat. I end up having to hire a professional HVAC company to come professionally install and fix and he is there for almost 2 hours at $90/hr rate.
    7. They won’t reimburse us for this bill.
    8. The keypad lock was never wirelessly installed and doesn’t work with our mobile app so we are unable to unlock/lock the doors with our mobile devices which completely defeats the purpose. To send a tech out to our house to fix this they want to charge us $85.

    I could go on and on and on and on about how awful our experience has been. If I could cancel and get out of this I would but of course even with all these awful service we are still locked in. Worst. Company. Ever.

    Read More
  8. User Score
    0
    June 13th, 2017 Phoenix, AZ
    1 people found this review helpful!
    Unbelievable it takes 30 days to cancel your service and if you buy out your contract they take even longer. I will never use this company again!
    Read More
  9. User Score
    0
    June 11th, 2017 Lakewood, CA
    1 people found this review helpful!
    We originally had Security Systems as our home provider. One day we had someone come to our door informing us they were there to upgrade our system (The person at the door had information about us, our names and phone number etc.). We called Security Systems to find they had went out of business and Monotronics had taken over our service. The change had occurred about three months prior and we had never been notified of the change, but the payments were being taken from our account without any brakes.

    After being with Monotronics for a few years we changed internet providers, which include our phone line service. After about six months with the change we were going on vacation, so my wife called Monotronics to inform them we were leaving. At that time we found out that our house was not being monitored because of the internet provider change. Monotronics in formed my wife that our contract states we are to call once a month to make sure our service is still active. If you recall when I started this review I said we had Security Systems and never had a contract with Monotronics. When we asked them to cancel our service we went through the same issues that was reported by the person that left the earlier review. We had to pay one additional month plus late fees. We paid because they were calling us twice a day harassing us. I told my wife it was not worth the hassle so we paid them and they left us alone.

    Read More
  10. User Score
    0
    June 5th, 2017 Richmond, VA
    2 people found this review helpful!
    Terrible customer service, I never completed a contract with them and STILL get calls over a year later that I owe them money. It’s nearly impossible to talk to a person in customer service, and they are entirely unhelpful.

    I would highly recommend against using their services, and opting for a local security team who values security and customer service.

    Read More
  11. User Score
    0
    June 1st, 2017
    2 people found this review helpful!
    They keep on harassing me and my family for seven years when we’ve been trying to cancel we had to change our credit card number so they couldn’t charge anymore and wen we stopped paying the alarm went off all the time at night so we had to cut the wires to it and throw it away to not have the problem anymore.
    Read More
  12. User Score
    0
    May 31st, 2017 Odessa, TX
    2 people found this review helpful!
    I was a customer from 02/2010-05/2017. Do not bother, keep shopping around. If you are already a customer keep notes. I strongly think if you are paying these ppl to monitor your alarm, do a unexpected test You set off your alarm and wait and see if they will call you as if someone was breaking in your home. If so great, and if not you are not alone!! I was informed that some customers fell through the cracks on being monitored.( I had more issues wrong then I thought) Prior to this I called and called as I had issues, with my alarm getting fixed, as it went off for no reason at 3:15am, I had to call as I didn’t receive one. A tech from 2.5 hrs away was sent to come and fix it and he left knowing nothing was fixed or even a game plan to get it fixed. When I called Moni, no one seemed to care, I was even told do what I feel I need to do then they hung up on me. After 20 days of no service and no one caring, I canceled my service!! 2 THUMBS DOWN, crappy customer service!!
    Read More
  13. User Score
    0
    May 29th, 2017 Tucson, AZ
    1 people found this review helpful!
    Monitronics is the worst company out there.
    1. Moved, was told that I could move for free, then they charged me.
    2. Added a camera four months ago and it has never worked properly. I have even gotten a new modem and faster internet still doesn’t work. Repeated calls to tech support and repeated visists to my home inconveniencing me repeatedly
    3. Customer service reps and tech support are rude and unknowledgeable.
    4. The local companies that they contract with are unprofessional and unskilled
    5. Incredibly long wait times
    6. Poor quality, cheaply made product
    7. Unwilling or able to resolve issues
    8. RUDE the phone reps are intentionally rude and get away with it.
    Stay away fro this company.
    Read More
  14. User Score
    2
    May 29th, 2017
    2 people found this review helpful!
    Called to cancel and was offered a much lower rate (about half what we were paying) and
    decided to accept the offer which involves another 12-month agreement (contract) …
    probably a big mistake. We shall see.
    Read More
  15. User Score
    1
    May 26th, 2017 Fair Oaks, CA
    1 people found this review helpful!
    They make canceling service difficult and complicated then continue to bill you for 30+ days after confirming that your service is cancelled. Even when I had them they didn’t warranty the components of the system so when sensors died I was left paying to replace them and figuring out how to install the new one. Definitely was under the impression that was part of the service. Horrible company, I can’t recommend enough that you find someone else.
    Read More
  16. User Score
    1
    May 25th, 2017
    1 people found this review helpful!
    False,alarms..they are not consistent in responding saying it never went thru on thrircend. Had natl alarm installers ck it..it’s a he said she said situation where noone is accountable. Tgey are supposed to call a certain order of phones ..after 20 attempts to get right w them..they still call in wrong order. It’s pricey and service is sketchy. I’m looking fir another service but it had,alarm codes at my business..tons of false,alarms…adt terrible service and protection one is a joke. So going to interview neighbors about their service cos.
    Read More
  17. User Score
    0
    May 18th, 2017 Seattle, WA
    4 people found this review helpful!
    They are really terrible at all aspects of home security. I can’t comment on response time, but customer service is terrible. The reps that answer the phone are not helpful and are basically droids. Need service on your equipment? Be prepared to wait for at least an hour on the phone only to be serviced by some random company – NOT the company you paid to do the installation. By the way, one guy that came out asked to use my bathroom. Uh I guess? Most pros don’t do that kind of thing. Ridiculous cancellation policy, even after years of being a customer. No information on billing, random charges that show up and you have to call to find out what they are about. Never again.
    Read More
  18. User Score
    0
    May 17th, 2017 Bella Vista, AR
    6 people found this review helpful!
    If there is a negative number in this rating scale, I would choose it. I had terrible experience with this company. I signed a 3 year contract with them and they increase rate every year. When I moved to different location and wanted to cancel the contract, they said no. I had to pay 10 more months for the service that I didn’t use, just to wait till the contract end. Furthermore, the cancellation process is a nightmare. I called them to cancel, and it extended 2 more months after the contract end to get it done. Which mean, I had to pay 12 months total for the goddam service. This company is a robber. People answered the call are very rude and helpless. The way they practice business is immoral.
    Read More
  19. User Score
    5
    May 17th, 2017 North Port, FL
    4 people found this review helpful!
    Many people in the pipe line lying sales people, installers that work for a 3rd party Alliance Security. The business practices that switch the customer from one company to another without prior knowledge. Tread Softly ask plenty of questions as the process is deceptive and misleading.
    Read More
  20. User Score
    0
    May 16th, 2017 Boise, ID
    3 people found this review helpful!
    This is absolutely the worst company and system on the market………. Was mounted in the sheet rock without proper screw shields and now it is falling out of the wall.. No help in getting it mounted correctly from the company……….. After reading the rest of these reviews I totally regret ever getting it………. higher cost than all of the rest and contract is forced upon you . Very high pressure
    Read More

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Our Score
7.6
User Score
1.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
$34.95-$54.95

Up-Front Costs

Activation, Install & Equipment
$99-$149

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Pay 80%

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
261

Number of Reviews

User reviews here on BHSC
476
Our Score
9.0
User Score
8.4
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,946