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#16
Moni 130x130 2

MONI Smart Security

Flexible home security and automation packages

Our Score
7.6
User Score
1.2

Or By Phone:  1-(877) 407-9188

Our Score
7.6
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
$34.95-$54.95

Up-Front Costs

Activation, Install & Equipment
$99-$149

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Pay 80%

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
261

Number of Reviews

User reviews here on BHSC
494

This Review is maintained by Chase Sagum

Review Last Updated: April 24, 2017

Founded in 1994, Monitronics has provided home security solutions to over 1 million customers. Monitronics has recently rebranded themselves as a smart home security company with the name “Moni”. The company uses high quality, warrantied equipment and offers several plans for customers to choose from. Additionally, Moni Smart Security operators are CSAA-certified (an accreditation that requires more than 96 hours of classroom training and 8 weeks of hands-on monitoring), so customers can be confident that they are in good hands. Recently, Monitronics also received the J.D. Power Award.

While its features and equipment are comparable to other high-rated home security companies, hidden fees and contract terms ultimately prevent Moni Smart Security from being a top dog in the industry.

The Good

  • Multiple equipment packages
  • Low upfront costs
  • False alarm protection
  • Flexible moving options
Multiple Equipment Packages

Moni Smart Security offers great equipment for both home security and home automation. There are three equipment plans for customers to choose from: Basic, HomeTouch, and HomeTouch Premier. Each of the three plans include basic system components, while the two higher plans provide extra features such as video cameras, remote system control, and text alerts. With multiple plans available to them, customers have the ability to find an option that best meets their home security needs and budget.

Low Upfront Costs

Moni Smart Security will provide its customers with free equipment and installation (minus a few exceptions), keeping upfront costs low and affordable. However, there are some fees to be aware of—more on those below.

False Alarm Protection

False alarms aren’t incredibly common, but they do happen. Moni Smart Security offers a number of protection features to help customers in the event of a false alarm. For example, the company will cover up to two false alarms each year. Additionally, Moni Smart Security will reimburse customers up to $50 for each false alarm. Few home security companies offer any type of false alarm protection, making Moni Smart Security unique in this regard.

Flexible Moving Options

Moni Smart Security offers free moving services to customers who have had a security system for at least a year and are up to date on their monthly payments. This offer comes with the option to extend the terms of the contract at the current rate for up to 24 months. If the customer is not interested in moving the system to their new home, Moni Smart Security will allow them to transfer the contract to their homebuyer or pay off the remaining balance.

The Bad

  • Lengthy contracts
  • High monthly rates and activation fees
  • Possible rate increases
Lengthy Contracts

All Moni Smart Security plans require that customers sign into a binding three to five-year contract. While three years is the average contract length in the home security industry, there are some companies that offer a shorter contract length or do not require customers to sign into an annual contract at all.

Higher Monthly Rates and Activation Fees

Although Moni Smart Security offers free equipment and installations, the company’s monthly monitoring rates are quite a bit higher than those of other top-rated security system providers. For example, Moni Smart Security monitoring prices start at $34.95 per month and only go up from there. In addition to steep monthly rates, the company also charges a sizable activation fee, which, depending on the package, can put customers back up to $149.

Possible Rate Increases

The monthly rates advertised by Moni Smart Security are based on a 36 to 60-month monitoring agreement. However, actual rates could increase after 12 months, leaving customers locked into a contract and paying a higher rate than they were expecting.

The Bottom Line

Moni Smart Security has over two decades of experience in the home security industry. The company offers multiple equipment packages, flexible moving options, and false alarm protection. Moni Smart Security advertises free equipment and installations, but charges steep activation fees and requires its customers to sign into lengthy contracts with high monthly monitoring rates. Consumers who are considering Moni Smart Security should also be aware that the company reserves the right to increase rates after the first 12 months.

MONI Smart Security (formerly Monitronics) received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$19.99-$42.99
$0

#2

7.9
$34.99
$99

#3

6.1
$34.95-49.95
$99

#16
Moni 130x130 2

1.2
$34.95-$54.95
$99-$149

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494 MONI Smart Security Reviews

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  1. User Score
    1
    July 20th, 2017
    0 people found this review helpful!
    Absolutely horrible. Equipment doesn’t work. Equipment they install and give you after you pay a hefty fee. Then when the equipment breaks, they make you pay hefty fees to have it fixed. All while sticking you with a lengthy contract of high monthly dues. Avoid them at all costs.
    Read More
  2. User Score
    0
    July 19th, 2017
    0 people found this review helpful!
    WHOLE SYSTEM STOPPED WORKING NOVEMBER 2016 ,REFUSED TO REPAIR ,SAID I WAS TO FAR OUT , CANCELLED SERVICE ,THERE STILL SENDING BILLS AND NOW SOME COLLECTION CO. FROM TX HILLCREST DAVIDSON ,THREATENING ME WITH ALL KINDS OF CRAP LIKE CREDIT REPORTS GARNISHMENT AND ALL THAT , I NEVER EVEN SIGNED A CONTRACT ,REFUSED AT INSTALLATION DUE TO 30 DAY TRIAL OFFER
    Read More
  3. User Score
    0
    July 19th, 2017 Fredericksburg, VA
    0 people found this review helpful!
    This has been the worst nightmare ever dealing with this company. The system is worthless and when you call you’re on hold forever. Rates go up every month in the fine line of your LONG contracts! Do not buy this system they will rob you!!!
    Read More
  4. User Score
    0
    July 18th, 2017 Farmington, CT
    0 people found this review helpful!
    still waiting after one week of calling and requesting moving to the new location.

    have been told on each and every call that someone will be in touch within 24-48 hrs

    and it has been over 8 days from the first call.

    it seems like it has become my daily routine to call them and be on hold for over 30 minutes and then get the same answer.

    Read More
  5. User Score
    1
    July 17th, 2017 Easton, PA
    0 people found this review helpful!
    We have been a long term Monotronics customer. In September of last year we moved and carried Monotronics to the new home. The house windows were hard wired and there are 15 windows and three doors. The technician was told at the time of service that all of the windows were going to be replaced in November and the hard wiring would no longer be in place. He proceeded to connect 10 of 15 windows and two of three doors. He advised me that if I contacted him privately, he would give me a good price for the private installation of the non alarmed 5 windows and sliding glass door. I contacted Moni in December and relayed the issue to them. They failed to contact me although their records indicate that they quoted me a price of nearly $500 to appropriately alarm the house. I have been paying nearly $60 per month for two alarmed doors and zero windows. Their only resolution was to quote me a price of 19.95 per window and the door. They also claim to have no responsibility for the technicians “shady offer”. I wanted out of the contract for lack of service and their offer is for me to pay off the balance of the contract. For all of their advertising and bravado, MONI sucks outright and should change their name to MONEY because all they seem interested in doing is offering no viable resolution to problems without dipping into your wallet for more MONEY. I would strongly advise against doing business with this rip-off service. They also offer no updates to the system or contact about updates. It would seem that when they changed their name they also eliminated all appearances of customer service (which was never wonderful)
    Read More
  6. User Score
    2
    July 13th, 2017
    1 people found this review helpful!
    I upgraded with another company and it took monitronics three weeks to realize that they were not getting a signal!! And to think I trusted my home and possessions to them!!
    Read More
  7. User Score
    1
    July 11th, 2017
    2 people found this review helpful!
    Buyer beware, a contract is a contract is a contract with Moni, no exceptions! We sold a home with a contract in place & the new buyer agreed to take over, so we set up new service at our new home. Paid $700 installation on the new home, 4 year contract. Later learned that the buyer for the old home went with another provider due to better pricing, so we were stuck paying out the old contract. They didn’t care that we had set up the quite expensive new contract, nor that we had been customers at multiple homes for many years with their organization. They don’t care about customer loyalty. You have a contract, you pay it out, period. Completely inflexible and not customer friendly. Plus expect to stay on hold for long periods every time you call them. Will never use them again.
    Read More
  8. User Score
    0
    July 10th, 2017 Saint Louis, MO
    2 people found this review helpful!
    I have been with them for five years. I am no longer under contract. Called to cancel service 7/7/17 and was treated terrible. First person I talked to told me I had to sign a form that would take me 24-48 hours to receive. Told me I owed a back bill, when I objected she transferred me back to customer service, after being put on hold several times with long waits I talked to another manager who said he would send an email right away. It is now 7/10/17 never received the email. Also the first manager said it would take 30 days to be officially cancelled. When I tried to contact Ceo office it sent me right back to customer service. This company does not deserve the rating that you have given them
    Read More
  9. User Score
    0
    July 9th, 2017 Tucson, AZ
    1 people found this review helpful!
    Their salesman approached me when I was reeling from the death of my husband. He preyed on my fears and, to my shame, I signed without fully reading a contract with such fine print you have to use a magnifying glass to read it. Now, I am a widow on severly limited funds asking them to please allow me out of the contract. They have no mercy in their souls and I am desperate to be released. Paying the balance of the contract is not within my means. DO NOT sign with these people.
    Read More
  10. User Score
    0
    July 8th, 2017 Sioux City, IA
    3 people found this review helpful!
    Attempted to cancel for four months, they said they sent an email with documents we needed to return, but the email wasn’t send for four months, we searched junk mail, etc etc. After being faithful customers for 4 years, they would never acknowledge fault or any mistakes. Employees were rude and argumentative every time we called. Will never recommend them and will never pay them.
    Read More
  11. User Score
    0
    July 6th, 2017
    3 people found this review helpful!
    By far the worst business I have ever dealt with. They took money out of my bank account after my cancelation and after a month and speaking with 7 different supervisors. I still have not had my money returned, apparently this is very common with moni therefore I will not be recommending there service to anyone.
    Absolutely the worst experience I have ever had with any company.

    Brian

    Read More
  12. User Score
    0
    July 6th, 2017 Phoenix, AZ
    2 people found this review helpful!
    Moni told us it was our job to know that the system was not communicating with them. How in the world would we know our system is not working? This is a terrible company.
    Read More
  13. User Score
    1
    July 6th, 2017 Chapel Hill, TN
    0 people found this review helpful!
    They do not want you to cancel and will NOT help solve problems
    Read More
  14. User Score
    0
    July 4th, 2017 Lynnwood, WA
    3 people found this review helpful!
    Horrible Company! I do not recommend this to anyone!!! All this company does it take money from you and does not even give you what you pay for. Our batteries and our whole system for security stopped working and I had to search for 3 hours to find the customer service phone number for this company. After I got a hold of this company I told them I want to cancel this service, but they would not let me do that,and to this day I still get bills to pay for their service. I would never recommend this kind of service for anyone. Find a better company!
    Read More
  15. User Score
    0
    July 3rd, 2017 Fair Oaks, CA
    3 people found this review helpful!
    Not only does this company charge more than others, when it comes time to cancel, even after your contract has expired, they require a 30 day notice before cancellation is effective. They also required a return email to initiate cancellation. I had to call 3 times before they sent the email to me to reply to, adding 3 weeks to the final billing.
    Read More
  16. User Score
    0
    June 30th, 2017
    3 people found this review helpful!
    A horrible company. We had a contract for their service, then moved two suites down. The dealer “Systems Alert Atlanta”, they forced us to use, created a broken system and would charge more an more each time he visited. He refused to use any existing equipment from our old suite, and left us hanging in a high-crime area. When contacting Moni to fix, We are told they can only send the same person out. When asked to cancel, they refuse. Buyer BEWARE.
    Read More
  17. User Score
    1
    June 28th, 2017
    5 people found this review helpful!
    They are giving me the run around about cancelling my service. I’ve gone beyond the 3 yr. contract and have asked to cancel. They said they’d send an email. Never got the email. I sent an email to them stating a second request to cancel and stop billing me 60.00.

    I get an email stating they’ll send me an email to fill out and then it will take another 30 days to cancel.

    This is BS!!
    It will take an act of God or calling my bank and having them stop the autodraft of 60.00 a month.

    Read More
  18. User Score
    0
    June 26th, 2017 Las Vegas, NV
    3 people found this review helpful!
    My Contract was up and paid in FULL October 28th, 2016. I am receiving threatening calls from a collection agency saying that I owe 360.00. I called September 2016 and told them I was not going to be in business at that address and would make last payment in October and end service on contract date. Now they say that is was on a month to month BUT only long enough to gain 360.00. Total CRAP. They got paid for 3 full years and now they want to tack on another 360.00 in charges after Contract was filled. Sent to collections with a aggressive and nasty collection agency. They are liars and thieves. They have many negative reviews on line for the same thing. They make a lot of extra money screwing people after their contract ends. They need to be put out of business for being thieves.
    Read More
  19. User Score
    1
    June 23rd, 2017 Houston, TX
    1 people found this review helpful!
    My biggest problem I ran into with this company is trying to get a tech out within a month. They did not fix my problem the first couple of times. Then finally when my camera quit, I couldn’t get anyone out soon enough, and when someone did come by, they were pretty unprofessional and told me I had to pay for a new camera. I spoke to the managers, supervisors ect. they only wanted me to sign additional months contract to get a working camera without having to pay out of pocket any money. Ive since then have had several problems with this company. I paid an outrageous amount to get started and high monthly payment for years. Once I finished my contract, they told me I could get my payment cut in half or even more. I absolutely would run form this company.
    Read More
  20. User Score
    0
    June 23rd, 2017 Melbourne, FL
    5 people found this review helpful!
    I purchased a home in Las Vegas with a Monitronics system and continued the service. BIG MISTAKE> Average service at best. Sold the house and new owner took over the service. Moved to Tampa and they billed me for a system that never existed. Moved to Melbourne and they continue to charge me for nothing. Just got a bill for $200! I have written to them, called them, Mastercard has refunded the charges, and they do not stop. Just called again and put on hold for 20 minutes. I have read the reviews here and elsewhere and it is blatant customer disservice. DO NOT SUBSCRIBE TO THE PATHETIC SECURITY COMPANY.
    Read More

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Our Score
7.6
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
$34.95-$54.95

Up-Front Costs

Activation, Install & Equipment
$99-$149

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Pay 80%

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
261

Number of Reviews

User reviews here on BHSC
494
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,976