Best Home Security Companys

132 Companies 16,652 Real Customer Reviews

#8

MONI Smart Security

Flexible home security and automation packages

Our Score
7.7
User Score
1.2

Talk to a rep  877-625-9069

Our Score
7.7
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-$54.95

Install & Equipment Fee

$99-$149

Contract Length

36-60

Cancellation Policy

Pay 80%

System Relocation Fee

Free

Number of Reviews

702

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

5.0
$34.95-59.99
$199-499

#8

1.2
$34.95-$54.95
$99-$149

Pros

Multiple Equipment Packages

Moni Smart Security offers great smart home technology and equipment for both home security and home automation. There are three equipment plans for customers to choose from Basic, HomeTouch, and HomeTouch Premier. Each of the three plans includes basic system components, such as alarm monitoring services, a control panel, motion sensors, window sensors, and door sensors. The two higher plans provide extra features such as security cameras, remote system control, and text alerts. Other smart home technologies and alarm monitoring equipment, such as video doorbell security cameras, are also available. A mobile app for iPhone and Android users that acts as a remote control panel with many features. Users can access their Skybell HD camera and utilize the two-way voice feature. With multiple plans available to them, customers have the ability to find an option that best meets their home security needs and budget.

Low Upfront Costs

Moni Smart Security will provide its customers with free equipment and installation (minus a few exceptions), keeping upfront costs low and affordable. However, there are some fees to be aware of—more on those below.

False Alarm Protection

False alarms aren’t incredibly common, but they do happen. Moni Smart Security offers a number of protection features to help customers in the event of a false alarm. For example, the company will cover up to two false alarms each year. Additionally, Moni Smart Security will reimburse customers up to $50 for each false alarm. Few home security companies offer any type of false alarm protection, making Moni Smart Security unique in this regard.

Flexible Moving Options

Moni Smart Security offers free moving services to customers who have had a security system for at least a year and are up to date on their monthly payments. This offer comes with the option to extend the terms of the contract at the current rate for up to 24 months. If the customer is not interested in moving the system to their new home, Moni Smart Security will allow them to transfer the contract to their homebuyer or pay off the remaining balance.

Cons

Long-Term Contracts

All Moni Smart Security plans require that customers sign into a binding three to five-year contract for alarm monitoring services. While three years is the average contract length in the home security industry, there are some companies that offer a shorter contract length or do not require customers to sign an annual contract at all.

Higher Monthly Rates and Activation Fees

Although Moni Smart Security offers free equipment and installations, the company’s monthly alarm monitoring rates are quite a bit higher than those of other top-rated security system providers. For example, Moni Smart Security monitoring service prices start at $34.95 per month and only go up from there. In addition to steep monthly rates, the company also charges a sizable activation fee, which, depending on the package, can set customers back up to $149. Customer satisfaction reviews have suffered as a result.

Possible Rate Increases

The monthly rates advertised by Moni Smart Security are based on a 36 to 60-month monitoring agreement. However, actual rates could increase after 12 months, leaving customers locked into a contract and paying a higher rate than they were expecting.

Our Recommendation

Moni Smart Security has over two decades of experience in the home security industry. The company offers multiple equipment packages, flexible moving options, and false alarm protection. Moni Smart Security advertises free equipment and installations, but charges steep activation fees and requires its customers to sign into lengthy contracts with high monthly monitoring rates. Consumers who are considering Moni Smart Security should also be aware that the company reserves the right to increase rates after the first 12 months. See all Moni Smart Security reviews below.

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702 MONI Smart Security Reviews

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  1. User Score
    0
    September 17th, 2019 Burbank, CA
    0 people found this review helpful!
    This Company should not be allowed to do Business period. My system never worked. My wires were burning after the door bell was installed. Camera set up was pathetic. I was told my wi fi to slow. After countless attempts to get the system removed. I packed it up and sent it back. I now have a Company HD Hillcrest Davidson trying to collect $3,645.30 a year later. The Skyline Mgmt. clearly avoided my phone calls and letters exactly for this purpose. Fraudsters. I am ready and filing complaints with every government agency out there. Beware! You have been warned. Do Not sign anything.
    Read More
  2. User Score
    10
    September 13th, 2019 Virginia Beach, VA
    0 people found this review helpful!
    Kara provided excellent service. She answered all my questions fully and in detail.
    Read More
  3. User Score
    0
    August 14th, 2019
    0 people found this review helpful!
    I wish I had seen this site before I agreed to sign a 3 year contract. My alarm went off while I was at work and I received a phone alert so I called the number. The employee on the other end said she ‘wasn’t sure’ if my alarm was actually going off and ‘wasn’t sure’ if the system had alerted the police. When I pressed her for details, she had none and was very rude. By the time I found coverage for work (I”m a teacher) and drove home, the alarm had been sounding off for almost 4 hours. I spent the better part of the next two days trying to get answers from their company, being kicked from one employee to another. They had no answers and could not tell me why the police were never called, could not tell me which zone had set off the alarm. Furthermore, I found out that if they had deemed the alarm ‘false’ they had the ability to deactivate it from their end, which they did not. Finally, at the end of 2 days, an employee told me I could cancel and be released from my contract, which I did. A few months later, the remainder of the contract went to collection where I was forced to pay the balance.
    Read More
  4. User Score
    5
    July 24th, 2019
    0 people found this review helpful!
    I was out of town in June, the 28th and got two false alarms and the police were called even after the had my neighbor on the phone telling them nothing was wrong. The customer service person on Brinks hung up on my neighbor. Since June 28th I have had to wait for a service tech to come out…the appt. 8.2. Really..only 1 tech in my area. NOT GOOD. Had them turn off motion detectors so nothing would happen and I am paying for something now I am not getting. yes since Brinks took over, this company is not the same. I was given a good offer to upgrade, my sister passed away and I was out of the state for awhile. When I went to check on the offer again, he said, sorry you had to do that in a month. I told him my sister passedaway and he didn’t care. Offer no longer good. Now I am still waiting for appt. This is so bad. I have been a customer since the late 90’s and nothing has happened to make me a happier customer..And if I upgrade, they will make me do a new CONTRACT AFTER 20 YEARS. REALLY?????? May have to check w/CPI, great co in the Charlotte area.
    Read More
  5. User Score
    0
    May 6th, 2019
    1 people found this review helpful!
    Worst security system I’ve ever had, got sucked in to a 5 year contract not knowingly. Called today to transfer to my new house, they told me the only way they will re install at my new house is if I push my contract out 27 months this company is the biggest joke I’ve ever dealt with
    Read More
  6. User Score
    0
    April 22nd, 2019 Irving, TX
    1 people found this review helpful!
    Was with Monitronics for 17 years without a problem. Since the merger with Brinks, the CSR cannot be truthful about issuing credits. You may wish to search for a monitoring company elsewhere.
    Read More
  7. User Score
    2
    February 24th, 2019
    1 people found this review helpful!
    I would not trust this company. I closed my business and send me the monthly bill after i notified them and they agreed i do not owe then any past due

    The company owned by a foreigner and does not know the American rules and regulation
    it is cheaper monthly payment, but it does not worse to go with company while there are a lot of reputable companies around.

    They do not follow there own policy and contract

    Read More
  8. User Score
    0
    December 14th, 2018
    2 people found this review helpful!
    The customer service with this company is ridiculous. If you are behind on a payment you get treated very poorly, in fact I was ridiculed for being late when i was going through hard times. An account manager in Dallas named Ana was extremely rude to me, laughing at me, refused to transfer me or to tell me her full name or id number. After the call I went on to talk to someone else about canceling my service and just doing the payoff since i still had 13 months of service, they informed me it would be in the thousands to cancel. This is the same company that still charged me a monthly fee when Hurricane Harvey destroyed my house and it wasn’t even livable. And when I moved back into my house my system was destroyed and they wanted me to pay to get a new one. I refused to pay for a new system that should be covered by them in the first place since I pay so much monthly already. Moni/Brinks or whatever other name they decide to come up with will never get another dime from me or anyone else I know after my experience with them. P.S: this company has changed names 3 or 4 times since Ive been a customer since 2015. Seems pretty shady to me.
    Read More
  9. User Score
    0
    November 26th, 2018 Springdale, AR
    0 people found this review helpful!
    A guy was advertising in the neighborhood (a few of our neighbors actually have Moni as well), he seemed genuine and we liked the idea of having cameras set up around the house. The first half year-ish went seemingly well. No real issues. In June, I was out of town when a neighbor called me around 2 am saying my dogs were out in the front yard, barking, and the front door was wide open. I called our dog sitter to see what was going on. Long story short, when I went to check my doorbell camera to possibly see what happened there were no recordings… for weeks. In a panic, I called Moni/Brinks whatever you want to call them, and they told me i was over my recording limit for the month (?!). No one had ever discussed that with me. And then I was told if I wanted to see what happened I would have to get the cops to subpoena the recording. Well, with no real basis for wanting the cops to get involved (nothing was stolen) I still to this day have no idea what happened that night. A bit unsettling. A couple months later, my husband and I’s cars were broken into in direct view of the driveway camera. I can’t say it’s directly correlated because unfortunately no one was able to catch the people doing it in the neighborhood, however, the camera caught my husband and I coming home from dinner that same night right before the break-in and caught us walking out to the driveway the next morning.
    Today, I called Moni/Brinks to discuss a couple of issues we were having. 1) our garage camera stopped recording.. for weeks. Technical Support was more than happy to help me reset it. Great, right? Well step 2) our doorbell chime stopped working. So tech support says “grab your screwdriver” and I unscrew the doorbell off the wall….. screw it back on….. still nothing. So the next recommendation would be to get someone out here to take a look at the doorbell. It’ll only cost about $85 to come out (i believe) and then by the hour (equally expensive), as there is no warranty on the cameras. Which, is not what was told to me before I got the system.
    When I tried to call the guy who set up my system, interestingly enough, his phone number does not work. Seeing as they enjoy screwing their customers, I will not be having some one come out and fix it. Lord knows, they would probably take their lunch break at my expense. I don’t think I’ll cancel, after reading how much they want for cancellation, but I think i’ll uninstall everything and just go get my own security system from best buy. I think I could do a better job.
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  10. User Score
    0
    November 10th, 2018
    2 people found this review helpful!
    This is the WORST excuse for a security business I have ever seen. We bought a house with that system and it has been nothing but problems from the start. Equipment not functioning correctly, can’t get repair out for weeks and then it still doesn’t work. Have tried to cancel this service for months and they say we are signed up for 3 years and will have to pay off the contract. I think it’s the Attorney Generals who will hear about it next.
    Read More
  11. User Score
    0
    October 15th, 2018 Medina, WA
    2 people found this review helpful!
    This is the absolute worst company I’ve ever dealt with in my life. With every phone call, they somehow extend my contract, but refuse to pull the tapes to prove that I agreed to the supposed extensions. I recently moved and was told that I was required to continue with their service for another 27 months due to my extending my contract last year (which never happened). However, I was assured that they’d set up service at the new address in order for me to “fulfill the terms of my [nonexistent] agreed up on contract”. After 5 phone calls to dispute, I finally agreed to just transfer service to the new address (despite the new home having a very expensive closed circuit system that came with the house).

    Three days after the tech came out to hook up all of my old equipment at the new house, I received a letter stating “per our discussion, your contract has been extended by 33 months”. When I called to dispute this new extension and ask how in the world I was now tied into FIVE YEARS – the original 27+additional 33!? I was informed that, “because they came out to install the equipment and connect to their network” (which I was required to pay for, by the way), that was a de facto “agreement to extend the contract and [they] didn’t have to prove it”. When, in frustration, I exclaimed, “this is insane, so I’m basically trapped by your company, you don’t have to prove it and there’s nothing I can do?! How is this possible?!” I was also told that I “indeed have choices. You don’t have to pay for the continued service, we’ll just send to collections. So, you see, you do have options.” DO NOT EVER, EVER USE MONI/BRINKS.

    Read More
  12. User Score
    5
    September 17th, 2018 Fort Huachuca, AZ
    1 people found this review helpful!
    Failed to give out all information at the time of purchase. Was told that my bill would be waived due to receiving military orders and having to move. I was staying in a hotel and was not using the system, but was still charged. Once I found a home, I was told that I’d have to pay a fee of $300 to keep my current contract or pay $149 and extend my contract for 7 more months or I could cancel and that would be around $2000 – $3000. Every time I call, I’m on hold for long periods of time. One time I called, I was on the phone with their company for almost 2 hours to resolve one issue.
    Read More
  13. User Score
    1
    August 26th, 2018
    0 people found this review helpful!
    I just bought my first home and was referred to Moni home security system. I thought I was getting a really good deal. I guess not. The technicians, claimed they know their product very well, but reinstalled my home alarm screen three times and never repair the hole in my walls. There’s various other issues along with their customer service which is to be desired. I’m glad that Brinks has taken over, hopefully I will know everything about my system and what is compatible with what.
    Read More
  14. User Score
    0
    August 7th, 2018
    2 people found this review helpful!
    I was unfortunate enough to have a contract with this company for a few years, paid them perfect, even though there system was far from perfect. Numerous times my smoke detectors went off and nothing. The whole reason we had the system is because we have 5 dogs that are like our children and were concerned for their safety when we were out.
    I went through a divorce and had to sell my home. That was over a year ago and these vultures are still charging me for a place I don’t live in anymore and they are terrible about canceling and their customer service sucks. KEEP CHANGING THEIR NAME, BUT THEY STILL SUCK.
    Read More
  15. User Score
    0
    July 23rd, 2018
    2 people found this review helpful!
    My system has never worked they say I cant cancel so they just kept charging me. I am disabled lost my ability to walk in 2010 so I think that’s why the run all over me well I turned to the ADA and they put me in contact with persons who coordinate scheduled picketing so we are going to do that they say watch their business suffer because the American people wont put up with the disabled getting railroaded they say once they start business starts to suffer when a few hundred to better than a thousand have something to say so we are going that route.
    Read More
  16. User Score
    0
    July 11th, 2018
    2 people found this review helpful!
    this is the worst ever security company. my security were disable for years and they didn’t even know until I call to cancel my account but the ordeals was not stop as they made our cancellation so much difficult.. we have to wait for their email come with a link to complete the cancellation process which never came through my email account.. and they charges us for 2 more months when we call to go thru the cancellation again 2 months later.. and then again and again.. until today I still have to wait for their email in the next 48 hrs.. if we don’t check or don’t call them again within 7 days, the account become active again.. Another wait is to send them mail for stop monitoring but I told them your company didn’t monitoring my account for 5,7 years so why I have to tell you stop monitoring to get it canceled.. This is a hoax company licensed to steal people money.. think twice before to sign up anything with them..
    Read More
  17. User Score
    0
    July 11th, 2018 Dahlonega, GA
    2 people found this review helpful!
    After being a loyal customer for over four years, I was the unfortunate recipient of a $430 plus final payment charge. Their service left much to be desired as they were quite slow to respond and failed to call myself (the primary) on the account when the fire alarm or other issues caused an alarm engagement. I was surprised several times when the fire truck arrived. As far as the charge, I had signed a contract that stated I must keep the account engaged for five years otherwise I would need to pay the remaining months which frankly is ridiculous. Most companies will have a small monthly fee for those remaining in a contract rather than the entire amount. I was not informed that this was in fact the case until the monthly amount was withdrawn again for the month after I had moved even though I had called several times trying to make sure there were no issues with my cancellation. I say RUN do not use this company regardless of what they call themselves Moni or BRINKS.
    Read More
  18. User Score
    0
    June 30th, 2018 Cuyahoga Falls, OH
    3 people found this review helpful!
    They install substandard equip, tell you it belongs to you and when it breaks they charge you.
    I’m locked into a contract with no escape and no security because I REFUSE to pay them for another repair!
    Read More
  19. User Score
    0
    June 29th, 2018 Madison, AL
    5 people found this review helpful!
    They will squeeze every dime and no compassion at all. My husband has had a serious decline in his health requested to drop contract after two years and it will cost in the thousands to do so. If you sell the house and new home owner does not want the system you will pay a pretty penny to cancel service. So if you are a senior or some one whos health is not the best this system and contract will eat up your saving to get out of the contract. Nursing homes does not need a unit to follow you and if you move with your kids they do not want your system you are still paying. Veterans the same goes for you . So please consider your health when signing a contract unless you have over a thousands to buy out contract you will have a new debt. And for some reason Brink is now our provider I did not sign a contract with them so them moral of this story they can sell your contract with no notice or option to cancel. The salesman’s promise the moon and how he would stay in touch NEVER heard for him again. Just food for thought if you go with this company
    Read More
  20. User Score
    0
    June 25th, 2018
    3 people found this review helpful!
    This company is a joke! Now they are call Brinks!
    Probably because of all the bad reviews other people have given them.
    I am stuck in a 40 month monitoring contract with out a system to monitor with. Throwing $2000 away. Avoid at all cost! The Customer service at Brinks said they will investigate my situation and will call me back. It has been 2 weeks now. Nothing!
    Read More

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Our Score
7.7
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-$54.95

Install & Equipment Fee

$99-$149

Contract Length

36-60

Cancellation Policy

Pay 80%

System Relocation Fee

Free

Number of Reviews

702
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,414