Best Home Security Companys

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#9
MoniSmart-

MONI Smart Security

Flexible home security and automation packages

Our Score
7.7
User Score
1.2

Or By Phone:  1-(855) 530-3018

Our Score
7.7
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
$34.95-$54.95

Up-Front Costs

Activation, Install & Equipment
$99-$149

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Pay 80%

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
261

Number of Reviews

User reviews here on BHSC
674

This Review is maintained by Chase Sagum

Review Last Updated: May 22, 2018

Founded in 1994 in the Dallas-Fort Worth area, Monitronics has provided home security solutions to over 1 million customers. Monitronics has recently rebranded themselves as a smart home security company with the name “Moni”. The company uses high quality, warrantied equipment and smart home technology security systems while offering several plans for customers to choose from. Additionally, Moni Smart Security operators are CSAA-certified (an accreditation that requires more than 96 hours of classroom training and 8 weeks of hands-on monitoring), so customers can be confident that they are in good hands. Recently, Monitronics also received the J.D. Power Award.

While its security systems and equipment are comparable to other high-rated home security companies, hidden fees and contract terms ultimately prevent Moni Smart Security from being a top dog in the industry.

The Good

  • Multiple equipment packages
  • Low upfront costs
  • False alarm protection
  • Flexible moving options
Multiple Equipment Packages

Moni Smart Security offers great smart home technology and equipment for both home security and home automation. There are three equipment plans for customers to choose from Basic, HomeTouch, and HomeTouch Premier. Each of the three plans includes basic system components, such as alarm monitoring services, a control panel, motion sensors, window sensors, and door sensors. The two higher plans provide extra features such as security cameras, remote system control, and text alerts. Other smart home technologies and alarm monitoring equipment, such as video doorbell security cameras, are also available. A mobile app for iPhone and Android users that acts as a remote control panel with many features. Users can access their Skybell HD camera and utilize the two-way voice feature. With multiple plans available to them, customers have the ability to find an option that best meets their home security needs and budget.

Low Upfront Costs

Moni Smart Security will provide its customers with free equipment and installation (minus a few exceptions), keeping upfront costs low and affordable. However, there are some fees to be aware of—more on those below.

False Alarm Protection

False alarms aren’t incredibly common, but they do happen. Moni Smart Security offers a number of protection features to help customers in the event of a false alarm. For example, the company will cover up to two false alarms each year. Additionally, Moni Smart Security will reimburse customers up to $50 for each false alarm. Few home security companies offer any type of false alarm protection, making Moni Smart Security unique in this regard.

Flexible Moving Options

Moni Smart Security offers free moving services to customers who have had a security system for at least a year and are up to date on their monthly payments. This offer comes with the option to extend the terms of the contract at the current rate for up to 24 months. If the customer is not interested in moving the system to their new home, Moni Smart Security will allow them to transfer the contract to their homebuyer or pay off the remaining balance.

The Bad

  • Long-term contracts
  • High monthly rates and activation fees
  • Possible rate increases
Long-Term Contracts

All Moni Smart Security plans require that customers sign into a binding three to five-year contract for alarm monitoring services. While three years is the average contract length in the home security industry, there are some companies that offer a shorter contract length or do not require customers to sign an annual contract at all.

Higher Monthly Rates and Activation Fees

Although Moni Smart Security offers free equipment and installations, the company’s monthly alarm monitoring rates are quite a bit higher than those of other top-rated security system providers. For example, Moni Smart Security monitoring service prices start at $34.95 per month and only go up from there. In addition to steep monthly rates, the company also charges a sizable activation fee, which, depending on the package, can set customers back up to $149. Customer satisfaction reviews have suffered as a result.

Possible Rate Increases

The monthly rates advertised by Moni Smart Security are based on a 36 to 60-month monitoring agreement. However, actual rates could increase after 12 months, leaving customers locked into a contract and paying a higher rate than they were expecting.

The Bottom Line

Moni Smart Security has over two decades of experience in the home security industry. The company offers multiple equipment packages, flexible moving options, and false alarm protection. Moni Smart Security advertises free equipment and installations, but charges steep activation fees and requires its customers to sign into lengthy contracts with high monthly monitoring rates. Consumers who are considering Moni Smart Security should also be aware that the company reserves the right to increase rates after the first 12 months. See all Moni Smart Security reviews below.

MONI Smart Security (formerly Monitronics) received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.0
$19.99-$42.99
$0

#2

7.3
$34.99
$99

#3

3.1
29.99-59.95
$99

#9
MoniSmart-

1.2
$34.95-$54.95
$99-$149

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674 MONI Smart Security Reviews

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  1. User Score
    10
    May 24th, 2018
    0 people found this review helpful!
    Today I called Moni with the intent to cancel my service. I had no problems with the service itself, just felt like I didn’t need it anymore.
    After being connected to a representative (Nezi) I not only didn’t cancel my service, but actually extended my service agreement! Moni has lots of options and services that I didn’t know about. It’s a good company with excellent, friendly customer service. That goes a long way with me. People seem to only take the time to write a review when it’s a negative one. Nezi was great and the phone call was so helpful and pleasant. Thank you Nezi! 😃
    Read More
  2. User Score
    1
    May 24th, 2018 Buckeye, AZ
    0 people found this review helpful!
    Get ready for the runaround when you go to cancel your service. Can only be done by an “Account Manager” who works bankers hours. Nobody working after hours has the ability to cancel an account. It’s absurd! Give me a break. Not sure if I would go with them again considering this runaround they are giving us. Because of the runaround with canceling service, I could not cancel the service even after someone else had taken possession of the home. Don’t waste your time with them.
    Read More
  3. User Score
    1
    May 23rd, 2018 Cypress, CA
    0 people found this review helpful!
    We were told there was no extra fee to relocate our service. When the time to move arrived, we informed the service provider of our moving date and were not given any instructions. Upon arrival at the new location, we were told that we were “supposed” to have moved with the equipment to the new location. SOmething that was not disclosed. Then they had a tech person go to the location to remove the cameras but left the sensors. On the day the alarm was to be installed, we were notified that because the MONI representative had neglected to remove the sensors from our previous home, we would have to pay EXTRA for sensors. Not our fault, but MONI charged us the extra fees. Very unfair business practices by MONI.WILL NOT BE USING THIS COMPANY AGAIN EVER!!! NEITHER WILL ANY OF MY KITH AND KIN. We were charged close to $500.00 to relocate the system, YET we were told that relocation would cost us ZERO Dollars.
    Read More
  4. User Score
    5
    May 23rd, 2018
    0 people found this review helpful!
    I have made three phone calls to cancel service as I moved to another town. They keep telling me I have not responded to their e-mails, requiring my signature to cancel. I searched through my whole e-mail system (spam, trash, updates, etc.) and have not received an e-mail from them since 2017. I have lived in a different city now for 2 months and they continue to insist I owe them and until I cancel via my signature in this phantom e-mail, they will continue to provide service to the people who purchased my home and continue to bill me. I have verified my e-mail. I had no problems before but am extremely frustrated and angry with them now. Now they want me to pay another 55.00 for something I am not receiving. Now I have had this service for approximately 8 yrs total so I consider this ridiculous and I have never been late on my payments. Absolutely not fair!!!! I am 74 yrs old and disabled. This is infuriating.
    Read More
  5. User Score
    1
    May 19th, 2018 Winter Springs, FL
    0 people found this review helpful!
    I have had a system for about 50 days or so, since I got system I have had very bad connection because of bad cell service in the area, I was told about an antenna to amplify signal, well first it has taken to long to get and when they do get it is the wrong one, still waiting. Now I am paying for a service I am not getting. I am paying for a monitoring service that don’t work all the time, not nice. 400 installation fee and 45 monitoring for nothing. Not happy at all as of right now I would not recommend to anyone based on slow it’s been to get equipment, getting charged for a service I am not been provided 100%, installer has been very very nice and helpful, the sale person has not even called to see how happy I am about what’s going on. 3 people have asked me about system and company and when I have tried to demonstrate how it works they are disappointed when they see it does not work as promised. That’s 3 contracts you lost because of my problems. Not happy at all right now.
    Read More
  6. User Score
    0
    May 14th, 2018
    2 people found this review helpful!
    DO NOT USE THIS COMPANY EVER!!
    This place rips off elderly people. My mother had this alarm company. They raised her rates twice while she was under contract. When she called to express dismay over the increase (in August) they reduced her bill $2.00 but added 18 months to her contract without my mother understanding this because she NEVER would have added 18 months. In December, my mother had a reverse mortgage and ended up moving in with my brother as she could no longer afford to take care of her home. When she called to cancel her service they would not let her out of the original contract or the 18 months more. She ended up having to put $1400.00 on a credit card to get out from under the contract. My cable company can only charge me $20.00 x # of months left. How can this company rip off an 80 year old woman on a fixed income like this.
    Read More
  7. User Score
    0
    May 12th, 2018 Fairmont, WV
    2 people found this review helpful!
    I used moni for several years but it was very difficult to discontinue service. I first cancelled my service in February 2018, I cancelled again in March 2018, and again in April 2018, but each time I kept receiving bills for service. Even after I paid my final bill in March 2018 I continued to be billed for another 2 months of service and Moni refuses to wipe out the current “final” amount I owe them. I will never use Moni again.
    Read More
  8. User Score
    1
    May 12th, 2018
    2 people found this review helpful!
    Worst customer service ever
    Read More
  9. User Score
    2
    May 11th, 2018 Tucson, AZ
    2 people found this review helpful!
    Was notified on a Wednesday that my system was not talking to their system and said they would have to send out a tech to fix. Did not hear back from them so called them on Friday and was told they could not get a tech out for a week. My wife and I are leaving for a 3 day trip and we do not like knowing our home will be unprotected during that time. I just feel that a security company should have quick service when problems arise disabling the system.
    They also have a $50 charge for sending a tech out even though its their problem. After complaining they will waive the $50 charge and only charge me $10 and waive one month of charges but my home still will remain unprotected for a week due to their slow response.
    A VERY UNHAPPY CUSTOMER!
    Read More
  10. User Score
    0
    May 11th, 2018
    2 people found this review helpful!
    contract too long (5years) and they hide that imfo
    Read More
  11. User Score
    0
    May 8th, 2018
    3 people found this review helpful!
    The alarm has showed a fire upstairs for over 6 months and no one has even called or came out. Canceled service bc it’s no longer under contract. They call night and day wanting money for service canceled over 3 months ago. Then they called to say a battery was low… yet never called about a house fire! Worse security service ever! Other family members had it as well. I was there and the alarm went off with house fire. I waited 45 minutes no one called. I called them. They blamed us and said “ your supposed to call us once a month so we can do a security check” .
    Read More
  12. User Score
    1
    May 7th, 2018
    2 people found this review helpful!
    Tried to change billing on my account before I activated my account. I spent an hour and a half on the phone and was transferred 5 times. None of the representative knew how to do the request or even who would. Their solution to the problem: send back your equipment for a refund than reorder the equipment again. You have to be kidding me. The only upside is I can cancel the system before I activated it since there wasn’t a contract in place.
    Read More
  13. User Score
    0
    May 5th, 2018 Flagstaff, AZ
    3 people found this review helpful!
    Don’t ever sign a document with this company company! Buyer be ware! They will tell you false contract end dates and keep extending your agreement without proof. They are the timeshare of the alarm company world. There are many other fair companies out there that won’t try and charge you a $900 cancellation fee. This is a common occurrence with customers and this company, read the other reviews and complaints out there!
    Read More
  14. User Score
    1
    May 4th, 2018 Knoxville, TN
    2 people found this review helpful!
    I called to cancel my service and all the first person wanted to do was sell me another system. Finally they said they couldn’t help and turned me over to another “Account Rep.” who again tried to sell me an upgraded system. After much discussion I told them I only wanted to cancel the service and they said I would have to wait until they sent me an email form to return to cancel the service and they would send it right out. That never happened and I started getting harassment calls for past payment when I had already told them to cancel the service. I then received a new bill with another month of billing plus the past due amount for the previous month. I called and told them I cancelled and they said I didn’t send them in the email form to which I told them they never sent. They told me I declined it to be sent. They also said I signed a contract calling for an email cancellation despite me giving them the correct password both times I called. I told them to send out a copy of the contract and the email notification form which I will never see since I did not sign a contract with them but a previous company that they purchased. As far as I am concerned this is a completely unethical company whose goal is to string you along for as long as they can so that you will continue to pay their monthly fees. I’ve already filed a complaint with the BBB but that will do nothing. When I don’t get the forms in a couple of days I’m to call back again and have another go round. There has to be something that can be done with companies like this.
    Read More
  15. User Score
    1
    May 3rd, 2018
    2 people found this review helpful!
    Tried to call in and cxl my account after my contract was over and then the agent try’s to up sale me to stay and never submitted my request. Now I’m still getting charged and having todo charge backs with my credit card company !
    CUSTOMERS BEWARE
    Read More
  16. User Score
    0
    May 1st, 2018 Melbourne, FL
    4 people found this review helpful!
    My parents live in Puerto Rico, they have been without electricity for over 8 month, however, Moni is charging them for months that they have not been able to use. Stating that the “grace period” for Puerto Rico has passed. It is unfair that they are being charge for a system that they are unable to use. Very unfortunate for my parents. Very disappointed by this system and the lack of humanity and customer service.
    Read More
  17. User Score
    1
    May 1st, 2018
    2 people found this review helpful!
    They are a slimey company… They were originally Envision and they were initially monitored by Moni… I am 3.5 years into a 5 year agreement… In this time I see that my rate has increased 4 times…I had a contract that had a 5 year rate lock because my contract was for 60 months or longer.. As in any Contract I called because there was a breath of contract and because of that I decided to cancel the contract. I spent nearly 4 hours on phone and found out that they did not have the contract there…I can only say that 11 people whom currently have Moni have all experienced the same deal. Moni is scandalous and then they will badger,twist and keep you on the phone so you won’t leave them.. I left them and found a rate that was $6.00 better than there best rate they offered me which was $32.00 cheaper than the rate I was paying with Moni…
    I would say they are not local, they are overpriced and there service was horrific…. I would not use Envision either as they made themselves seem like they were local and they are just Sales People.. They sale all of there contracts to Moni…
    Read More
  18. User Score
    0
    April 29th, 2018 Phoenix, AZ
    2 people found this review helpful!
    sales person said contract was for 36 month but it was actually 60 month . I signed thinking it was 36 because I would then after 36 month look for a cheaper service but the guy totally lied . After I looked at the contract nearing the end of service it said 60 month . I would of never gave up such a long contract. I will begin Better business bureau complaint and also get a hold of Arizona states attorney .
    Read More
  19. User Score
    2
    April 28th, 2018
    2 people found this review helpful!
    they force me to get there service and i dont like it because it cost to much plus they pull your credit and put you in a three year contract.this was a big mistake,in all the service is not good
    Read More
  20. User Score
    0
    April 26th, 2018 San Antonio, TX
    3 people found this review helpful!
    WORST company ever! I have been a customer for over 6 years, always having issues with the system, after 3 continuous months of having issues with the system, I tried to finally cancel it.. They put me over 40 minutes in the line and told me that the cancellation can take up to 30-45 days! They will charge me again!
    They charge $40.00 per service (their equipment!) on every service call.
    30 minis to get a call responded.
    This company is a total scam!
    The A+ rating is totally fake!
    Read More

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Our Score
7.7
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
$34.95-$54.95

Up-Front Costs

Activation, Install & Equipment
$99-$149

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Pay 80%

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
261

Number of Reviews

User reviews here on BHSC
674
Our Score
9.0
User Score
8.0
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,167