Best Home Security Companys

132 Companies 6,529 Real Customer Reviews

monitronics-130x130
Current

What Others Are
Researching Right Now:

#23
monitronics-130x130

Monitronics

Biggest Customer Gripe: Bad Customer Service (read reviews)

Our Score
7.0
User Score
1.1

Visit Site

Our Score
7.0
User Score
1.1
Rank this Company

Ratings Breakdown

Price

Monthly payment
$34.95

Up-Front Costs

Activation, Install & Equipment
$99 - $149

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
23 Years

NR

Customer Support

Good, Bad, Limited
Bad

SDM Rank

Top 100 Company Rank
4

Index

Quality Index (Below 413 is good)
261

Number of Reviews

User reviews here on BHSC
364

This Review is maintained by Isaac Ericksen

Review Last Updated: September 21, 2016

Expert Review FAQs Video Tutorial Equipment Review Consumer Reviews


Founded in 1994, Monitronics has provided home security solutions to over 1 million customers. The company uses high quality, warrantied equipment and offers several plans for customers to choose from. Additionally, Monitronics operators are CSAA-certified (an accreditation that requires more than 96 hours of classroom training and 8 weeks of hands-on monitoring), so customers can be confident that they are in good hands.

While its features and equipment are comparable to other high-rated home security companies, hidden fees and contract terms ultimately prevent Monitronics from being a top dog in the industry.

 

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.6
$19.99
$0

#2

8.4
$34.99
$99.95

#3

4.2
$34.99
$0

#23
monitronics-130x130

1.1
$34.95
$99 - $149

The Good

  • Multiple equipment packages
  • Low upfront costs
  • False alarm protection
  • Flexible moving options
Multiple Equipment Packages

Monitronics offers great equipment for both home security and home automation. There are three equipment plans for customers to choose from: Basic, HomeTouch, and HomeTouch Premier. Each of the three plans include basic system components, while the two higher plans provide extra features such as video cameras, remote system control, and text alerts. With multiple plans available to them, customers have the ability to find an option that best meets their home security needs and budget.

For a complete review on their equipment and packages, see the ‘Equipment Review” section below.  

Low Upfront Costs

Monitronics will provide its customers with free equipment and installation (minus a few exceptions), keeping upfront costs low and affordable. However, there are some fees to be aware of—more on those below.

False Alarm Protection

False alarms aren’t incredibly common, but they do happen. Monitronics offers a number of protection features to help customers in the event of a false alarm. For example, the company will cover up to two false alarms each year. Additionally, Monitronics will reimburse customers up to $50 for each false alarm. Few home security companies offer any type of false alarm protection, making Monitronics unique in this regard.

Flexible Moving Options

Monitronics offers free moving services to customers who have had a security system for at least a year and are up to date on their monthly payments. This offer comes with the option to extend the terms of the contract at the current rate for up to 24 months. If the customer is not interested in moving the system to their new home, Monitronics will allow them to transfer the contract to their homebuyer or pay off the remaining balance.

The Bad

  • Lengthy contracts
  • High monthly rates and activation fees
  • Possible rate increases
Lengthy Contracts

All Monitronics plans require that customers sign into a binding three to five-year contract. While three years is the average contract length in the home security industry, there are some companies that offer a shorter contract length or do not require customers to sign into an annual contract at all.

Higher Monthly Rates and Activation Fees

Although Monitronics offers free equipment and installations, the company’s monthly monitoring rates are quite a bit higher than those of other top-rated security system providers. For example, Monitronics monitoring prices start at $34.95 per month and only go up from there. In addition to steep monthly rates, the company also charges a sizable activation fee, which, depending on the package, can put customers back up to $149.

Possible Rate Increases

The monthly rates advertised by Monitronics are based on a 36 to 60-month monitoring agreement. However, actual rates could increase after 12 months, leaving customers locked into a contract and paying a higher rate than they were expecting. 


See Our Top Rated Companies Here

The Bottom Line

Monitronics has over two decades of experience in the home security industry. The company offers multiple equipment packages, flexible moving options, and false alarm protection. Monitronics advertises free equipment and installations, but charges steep activation fees and requires its customers to sign into lengthy contracts with high monthly monitoring rates. Consumers who are considering Monitronics should also be aware that the company reserves the right to increase rates after the first 12 months.

FAQs

All questions and answers in this FAQ section have been taken directly from the Monitronics website. For any additional questions, we recommend visiting the company’s site or calling Monitronics directly.

Can you put my account on hold while I’m moving?

Monitronics is unable to hold or place your account on hold due to UL® requirements. However, if you are moving your service to a new location, a downtime credit may be applied to your account.

I’m moving soon. What happens to my alarm monitoring service?

Monitronics has a flexible move program to fit our customers’ needs. Find the option that works best for you:

  1. Transfer your service to your new home by taking advantage of Monitronics’ Free Move Program.
  2. Arrange for the incoming homeowner to take over your current system and contract.
  3. Transfer your contract to someone else.
  4. Pay off the remaining balance.

How do I move my monitoring service?

Monitronics sets up moving customers with a new security system, including undisturbed monitoring service, for free. Our move program includes free equipment, free installation, free activation and free extended service. Your monthly rate will remain the same unless you choose to add additional services.
Contact Monitronics and speak with a Move Specialist (press option 2, and then option 4). They can assist you with transferring your monitoring service to your new location. Simply provide us with your new address, new phone number, and other contact information to begin a service transfer.

 

Video Tutorial

 

Equipment Review

Screen Shot 2016-08-30 at 11.17.03 AM

 

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

364 Monitronics Reviews

1. Select Your Rating:

244
57
14
10
6
6
5
1
8
2
11
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    1
    September 22nd, 2016 San Pedro, CA
    0 people found this review helpful!
    This company was the monitoring service for a now defunct Elevate Security Company. I had problems with my home hardware and was unable to contact Elevate despite several calls and messages left. I contacted Monitronics as they were the alarm monitoring service on contract with Elevate to provide alarm monitoring. I was advised by Monitronics that Elevate had gone bankrupt and ceased to exist. Monitronics offered to continue the alarm monitoring service on a monthly basis with option to cancel at any time until I was able to determine a permanent solution. I agreed to a monthly service, renewable on a monthly basis only. When I decided a permanent solution for my home, I notified Monitronics of my decision to terminate. I received a notice by mail of termination of service from Monitronics on a specific date. The next thing I knew, and without any notice from Monitronics, I was contacted by a lawyer representing Monitronics indicating I owed Monitronics for the balance for cancellation of a long-term contract. I was NEVER advised that Monitronics had assumed the Elevate contract until advised by the lawyer. Again, I only agreed to continue with Monitronics based on a monthly basis as offered by Monitronics. I have been harassed and threatened at all times everyday by the law firm. I absolutely refuse to pay these alleged fees to Monitronics or the law firm which amount to many hundreds of dollars. I am prepared to file a suit over this matter and the associated harassment. They are now threatening to severely damage my credit. DO NOT DEAL WITH THESE BANDITS!
    Read More
  2. User Score
    1
    September 16th, 2016 San Antonio, TX
    1 people found this review helpful!
    They wear you down while talking you into a long term contract. Then, when you cancel, you get stuck with a huge bill. I bought my own standalone system with its own dialer then canceled them and got stuck with a $1000 bill even though I’d been with them for 10 years. You don’t need these monitoring companies. Get a Skylink system– easy to set up, has its own dialer to dial out to any phone numbers you wish to configure.
    Read More
  3. User Score
    0
    September 11th, 2016 Phoenix, AZ
    0 people found this review helpful!
    To Monitronics, Protection Source and anyone else that thinks they can send me bills for something and some company that does not have a current agreement signed by me.

    In early 2011 I called GUARDIAN Protection Services to inquire about an alarm system for our new home. I initiated the call specifically to Guardian which indicated that I wish to have Guardians service. They (Guardian) sent an installer out and installed our system. I paid Guardian monthly for over 5 years for GREAT service even after my contract ended on Feb. 28th, 2014. Guardian DOES NOT AUTOMATICALLY renew their contracts. They go on a month to month basis. I have been out of contract for over 2 and a half years yet continued to use Guardian as my monitoring company. I NEVER authorized anyone to switch me from Guardian to Monitronics or anyone else and since my original phone call in 2011 was placed directly to Guardian that indicates my desire was to do business with Guardian. I will not pay anyone except Guardian and I will not pay a dime to Monitronics. The decision of Protection Source to “MOVE” my monitoring to someone else was not authorized and terribly unethical. Please do not send me any more bills. I have forwarded a copy of this letter to Attorney Steve Green at Bellah and Perez Law Firm in Glendale, Az. And I will be filing a class action lawsuit on behalf of the thousands of customers that this has happened to over the last few months. Please cease and desist any further attempts to extort money from me and send a letter to the below E-Mail indicating that I am NOT a customer of Monitronics.
    D

    Read More
  4. User Score
    3
    August 31st, 2016 Houston, TX
    1 people found this review helpful!
    Price is too expensive compared to higher ranked companies. The contract length is too long and when signing up was told 36 months but later found on contract 5 years. Rip off
    Read More
  5. User Score
    1
    August 27th, 2016 Sunnyvale, CA
    1 people found this review helpful!
    I had been their customer for 8 years. Initially they arm twisted me to make a sale. I didn’t much and simply signed the contract. I assumed the system was working fine. The system generated several false alarms. Even that was okay. After a few years, I found out that the system was not even functioning. As a security company they should keep checking whether the system is functioning or not. The reason I am paying monitronics is that they are the security experts. But once the sale is made and auto-payment is setup, they simply don’t care. It was expensive compared other companies too and I realized it is time to cancel. Terminating the service was the worst experience I ever had. They agent had a super bad attitude. Never expected that. I have cancelled several services before ATT, Verizon, Comcase, PGE etc. Compared these awesome american companies, monitronics is simply horrible.
    Read More
  6. User Score
    0
    August 27th, 2016 Lenoir City, TN
    0 people found this review helpful!
    I have have been a customer for several years., however, I had to turn my system off from almost the first week. Because I signed a contract, I have to keep paying my bill. From day one the system has not worked properly. The alarm would go off when nothing was wrong. This was all the time. I could not go anyplace without getting a call telling me my alarm was going off. All durning the day and night the alarm would go off. When I would talk to customer service, I was told I would have to pay for a service call. I will not pay for a service call on something which was never done right in the first place. I asked them not to call me when the stupid thing went off. I told them I had turned it off and did not want them to call to tell me it was not working because I was well aware from the first week it was not working as it should. Please do not deal with this company. After the contract is signed they do not care about their customers.
    Read More
  7. User Score
    0
    August 26th, 2016 Rowlett, TX
    2 people found this review helpful!
    All bad worst customer service rude
    Alarm way outdate need to sign a new contracts for new system and a 5 year contract one more year and I’m out
    Read More
  8. User Score
    0
    August 25th, 2016 Victorville, CA
    2 people found this review helpful!
    Uncooperative, I would give this company a minus 0 if I was able to. They are rip off artist. Never move if you have this company. They will not go pick up the equipment as promised for reinstall and will continue to bill you for a service you don’t receive. If you do a stop pay with your bank they then will send you to collections and still will not reinstall the equipment. I reported this company to the BBB They did have good equipment, I will give them that.
    Read More
  9. User Score
    2
    August 25th, 2016 Arlington, TX
    2 people found this review helpful!
    This product is WAY overpriced. After I did some price shopping which I guess my husband did not do, I found we are paying far too much for the services. When I contacted Monitronics they told me he signed a 60 month contract and that I am STUCK with it until February 2019. They said they will reduce the rate by $10 but that is not enough.
    Read More
  10. User Score
    1
    August 24th, 2016 Missouri City, TX
    2 people found this review helpful!
    bought this system including front door smart code lock. tech installed key pad in den. later realized not a good place for security reason. had him move it to bedroom where it should have been. charged me $150. now find that the phone app does not work. now told that it is becaude pad is too far from door. offered to send a tech to check, at cost another $$. now system only works from keypad, no longer a remote.complained about this,. no avail. was ;never informed that the pad need to be this close. very poor system. ;under contract for years.. will never deal with these people again. very unsatisfied customer
    Read More
  11. User Score
    0
    August 20th, 2016 Albany, OR
    3 people found this review helpful!
    HORRIBLE!! I have cameras that only work sometimes. $300 initial cost, more monthly cost, they won’t fix them or take them back, 5 year contract that they have NO proof of, $2500 early termination fee with no proof, wanted to charge me for a tech to come out to fix them when they never worked from the start, so FRUSTRATED!! HOURS on the phone with them with no resolution. Time for a lawyer… How they have avoided a Class Action lawsuit is beyond me!
    Read More
  12. User Score
    0
    August 18th, 2016 Omaha, NE
    4 people found this review helpful!
    This company is absolutely horrific .. They refuse to cancel my service and are illegally charging me .. They need to be shut down!
    Read More
  13. User Score
    6
    August 13th, 2016 Manassas, VA
    2 people found this review helpful!
    Got the email from BestCompany.com and Monitronics was not listed in the initial listing. I have had Monitronics since about 2008. My current payment is $44.95 monthly.

    At least they did upgrade my system with a better system.

    Read More
  14. User Score
    0
    August 11th, 2016 Longview, WA
    3 people found this review helpful!
    Monotronics is a large corporate monster that could not care less about you .They do not back what they install . They also have the worst customer service i have seen in my 55 years.
    Never choose this company.
    Read More
  15. User Score
    2
    August 8th, 2016 Raritan, NJ
    4 people found this review helpful!
    I have had monitronics for about 4 years and I decided to upgrade my system adding two cameras outside. At first cameras worked fine. Last year (2015) both cameras failed to connect to WiFi. I called customer service and they referred me to technical support. They walked me through the steps and cameras still didn’t connect to WiFi. Customer service said the could send out a technical support to my house and fix the cameras. I asked how much and they said $50.00 because the cameras are not covered under warranty. Cameras went off line in August 2016 and again I had to pay $25.00 for a technical person to come out a fix the cameras. One week later I had change my password of my router. So, guess what cameras won’t connect and now I have to pay again. I believe I should not have to pay to get my cameras working, Be warned when buying equipment from them, make sure the equipment you buy has a warranty. I’m not satisfied with this company. Can’t wait until my contract is up.
    Read More
  16. User Score
    10
    August 6th, 2016 Carrollton, TX
    1 people found this review helpful!
    I LOVE Monitronics! I have a smart system (Home Touch) and absolutely LOVE being able to check if I closed the garage door, from anywhere! Last year I checked into my hotel in London, turned on wifi as my texts were blowing up…my back door blew open and set off the alarm. I went to my live camera feed and saw the police walking through my house.
    It was very comforting to actually see nothing had been disturbed in my home.
    Monitronics alerted my emergency contact, since I didn’t answer, who was able to do a better job latching my back door until I got back home!
    The monthly fee is worth every penny!
    Read More
  17. User Score
    6
    August 3rd, 2016 Aiken, SC
    2 people found this review helpful!
    No customer service did not provide services that I had after I paid for them and still didn’t install glass break when they said they did very very poor customer service insulations cancellation department was very rude and nosy on why I wanted to cancel.
    They said they installed a glass break and they never did and they also told me the motion would work and never did. They didn’t offer me a key fob or a medical pendant. Long story short I was so unhappy I paid off a cancelation fee of $1,000 to leave them and I switch to Vivint Smart Homes and am much more satisfied!!
    Read More
  18. User Score
    0
    August 2nd, 2016 Lake Worth, FL
    4 people found this review helpful!
    Montronics is a pain where it hurts. I have been a customer since 2011. Know my three year contract ended August 1, 2016. On July 13th, I called to get an upgrade to my service and had the pleasure to speak to a supervisor by the name of Gus. I explained that time is of the essence; and made it clear that the work had to be done by Monday, July 25th. Had a hard time getting in touch ever since. Finally on July 22, spoke to him and he stated that a technician by the name of Andrew will call me either Friday, July 22th or Saturday, July 23rd, to set up a time for Monday. Monday evening at 5:00 pm, a young lady call to set up date and time, after explaining the above mentioned I was transferred to another supervisor, who promised to call me early Tuesday morning to tell if it was going to get done or not. They called at 6:00pm while I was flying, asking to call to set up date and time. I called today to verbally cancel the service, but can only do it through Mr Gus. They promise he will call back, probably in another day or two. At this time if they do or not I don’t care. I sent then a termination of service letter on Thursday July 28th, 2016, followed by an email. They breach the terms and I will not pay for another term and if we have to take it to court them we will go.
    Read More
  19. User Score
    5
    August 2nd, 2016 Scottsdale, AZ
    6 people found this review helpful!
    Three days ago my monitoring system Guardian was changed to Monitronics and there was no notification of the change. When I called today I was informed that they didn’t have time but it was in the contract that the company could be bought out. It’s bad business practice to buy out a company and not notify the customers of the change.
    Read More
  20. User Score
    1
    July 29th, 2016 Florence, OR
    6 people found this review helpful!
    Tried to cancel “subscription” – IMPOSSIBLE! There is no written contract, yet they say we have a 32 month contract with them. Phone customer service, after one call asking for written contract copy, we’ve been blocked by them.
    They did send a flyer with advertising, and a form where you can cancel, but they want $472.50 as a cancellation fee! Where they got this fee is not known. There of course, was no contract information.
    When I Google them, there are many entries about them, with glowing recommendations. Do not sign up with this company. They are scammers.
    Read More

Disclosure:

We try to partner with all companies that we review, and may get compensated when you click, or call them from our site. But don't worry, we don't artificially rank or score companies based on compensation, or agreements. A company's rank is earned through our organic Ranking Criteria for each industry. Period. And we're mighty proud of that.

Survey

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
7.0
User Score
1.1
Rank this Company

Ratings Breakdown

Price

Monthly payment
$34.95

Up-Front Costs

Activation, Install & Equipment
$99 - $149

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
23 Years

NR

Customer Support

Good, Bad, Limited
Bad

SDM Rank

Top 100 Company Rank
4

Index

Quality Index (Below 413 is good)
261

Number of Reviews

User reviews here on BHSC
364
Our Score
9.4
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,246