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Monitronics has been providing home security solutions since 1994 and currently has more than 1 million customers. Their operators are CSAA-certified which requires more than 96 hours of classroom training and 8 weeks of hands-on monitoring. Monitronics uses top-of-the-line equipment and has a wide variety of equipment for their customers to choose from, all of which have a lifetime warranty.
While Monitronics offers a number of features and equipment that compete with top companies, its poor customer service, hidden fees, and confusing terms and conditions are what ultimately prevent this company from reaching top-rated status.
- Many Equipment Options
- False Alarm Protection
- Flexible Moving Options
Many Equipment options
Not only does Monitronics offer the best equipment for home security but also for home automation. One thing we really like about Monitronics is that they have a lot of different equipment to choose from. From touch screen keypads to medical pendants, customers will be able to find any type of sensor or security device that they are looking for. These features allow users to both monitor and control their home security system remotely, and also receive mobile text or email alerts. With Monitronics’ Premier package, customers can control their garage doors, locks, thermostat, lighting, appliances and access live video for no extra cost.
For a complete review on their equipment and packages, see the ‘Equipment Review” tab above.
False Alarm Protection
Monitronics offers a number of protection features to help you in the event of a false alarm. The company’s false alarm protection covers up to two false alarms caused by the system each year, and reimburses users up to $50 for each false alarm. Few companies offer false alarm protection, making Monitronics unique in this regard.
Flexible Moving Options
For customers who have had their Monitronics security system for over a year and are up-to-date on their monthly payments, Monitronics will assist with moving and reinstalling the security system to a new home for free. This offer comes with the option to extend the terms of your current rate for up to 24 months. Customers also have the option to transfer their system and contract to the incoming homeowner or pay off the remaining balance.
- Higher Monthly Rates and Activation Fees
- Possible Rate Increases
- Lengthy Contracts
- Poor Customer Service
Higher Monthly Rates and Activation Fees
Monitronics’ monthly monitoring rates are more expensive than top rated companies that charge almost half of what Monitronics charges and while the company claims to offer both free equipment and free installation, these terms are somewhat misleading. Each home security package offered by Monitronics comes with a sizable activation fee, which, depending on the package, can be as high as $149. Also, their advertised monthly rates are based on a 36-60 month monitoring agreement and could increase after 12 months. No home automation features are available with Monitronics Basic Security plan and you will have to pay for them additionally if you go with the next plan up. Basically, it’s a way for them to get you to pay for the most expensive plan if you want any of the home automation features.
Monitronics requires anywhere from three- to five-year contracts on each of its packages, and customers who want to move their system into their new home may be required to sign a completely new contract. Montronics also reserves the right to change the monthly rate of these contracts after the first 12 months. And as Monitronics’ home security packages are already more expensive than those of industry leaders, customers may find they’re paying a great deal more for the same level of home security.
Poor Customer Service
Many users on our site have complained about Monitronics’ poor customer support, particularly over the phone. Customers also report being billed for services not rendered, and failing or faulty equipment. Due to Monitronics’ extensive terms and conditions surrounding false alarm and theft claims, customers may have a hard time securing reimbursement for false triggers and burglaries.
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