Best Home Security Companys

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#10
MoniSmart-

MONI Smart Security

Flexible home security and automation packages

Our Score
7.7
User Score
1.3

Or By Phone:  1-(855) 530-3018

Our Score
7.7
User Score
1.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
$34.95-$54.95

Up-Front Costs

Activation, Install & Equipment
$99-$149

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Pay 80%

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
261

Number of Reviews

User reviews here on BHSC
625

This Review is maintained by Chase Sagum

Review Last Updated: February 22, 2018

Founded in 1994 in the Dallas-Fort Worth area, Monitronics has provided home security solutions to over 1 million customers. Monitronics has recently rebranded themselves as a smart home security company with the name “Moni”. The company uses high quality, warrantied equipment and smart home technology security systems while offering several plans for customers to choose from. Additionally, Moni Smart Security operators are CSAA-certified (an accreditation that requires more than 96 hours of classroom training and 8 weeks of hands-on monitoring), so customers can be confident that they are in good hands. Recently, Monitronics also received the J.D. Power Award.

While its security systems and equipment are comparable to other high-rated home security companies, hidden fees and contract terms ultimately prevent Moni Smart Security from being a top dog in the industry.

The Good

  • Multiple equipment packages
  • Low upfront costs
  • False alarm protection
  • Flexible moving options
Multiple Equipment Packages

Moni Smart Security offers great equipment for both home security and home automation. There are three equipment plans for customers to choose from Basic, HomeTouch, and HomeTouch Premier. Each of the three plans includes basic system components, such as alarm monitoring services, motion sensors, window sensors, and door sensors. The two higher plans provide extra features such as security cameras, remote system control, and text alerts. Other smart home technologies and alarm monitoring equipment are also available. A mobile app for iPhone and Android users that acts as a remote control panel with many features. Users can access their Skybell HD camera and utilize the two-way voice feature. With multiple plans available to them, customers have the ability to find an option that best meets their home security needs and budget.

Low Upfront Costs

Moni Smart Security will provide its customers with free equipment and installation (minus a few exceptions), keeping upfront costs low and affordable. However, there are some fees to be aware of—more on those below.

False Alarm Protection

False alarms aren’t incredibly common, but they do happen. Moni Smart Security offers a number of protection features to help customers in the event of a false alarm. For example, the company will cover up to two false alarms each year. Additionally, Moni Smart Security will reimburse customers up to $50 for each false alarm. Few home security companies offer any type of false alarm protection, making Moni Smart Security unique in this regard.

Flexible Moving Options

Moni Smart Security offers free moving services to customers who have had a security system for at least a year and are up to date on their monthly payments. This offer comes with the option to extend the terms of the contract at the current rate for up to 24 months. If the customer is not interested in moving the system to their new home, Moni Smart Security will allow them to transfer the contract to their homebuyer or pay off the remaining balance.

The Bad

  • Long-term contracts
  • High monthly rates and activation fees
  • Possible rate increases
Long-Term Contracts

All Moni Smart Security plans require that customers sign into a binding three- to five-year contract. While three years is the average contract length in the home security industry, there are some companies that offer a shorter contract length or do not require customers to sign an annual contract at all.

Higher Monthly Rates and Activation Fees

Although Moni Smart Security offers free equipment and installations, the company’s monthly alarm monitoring rates are quite a bit higher than those of other top-rated security system providers. For example, Moni Smart Security monitoring prices start at $34.95 per month and only go up from there. In addition to steep monthly rates, the company also charges a sizable activation fee, which, depending on the package, can set customers back up to $149. Customer satisfaction reviews have suffered as a result.

Possible Rate Increases

The monthly rates advertised by Moni Smart Security are based on a 36 to 60-month monitoring agreement. However, actual rates could increase after 12 months, leaving customers locked into a contract and paying a higher rate than they were expecting.

The Bottom Line

Moni Smart Security has over two decades of experience in the home security industry. The company offers multiple equipment packages, flexible moving options, and false alarm protection. Moni Smart Security advertises free equipment and installations, but charges steep activation fees and requires its customers to sign into lengthy contracts with high monthly monitoring rates. Consumers who are considering Moni Smart Security should also be aware that the company reserves the right to increase rates after the first 12 months.

MONI Smart Security (formerly Monitronics) received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$19.99-$42.99
$0

#2

9.9
$15 - $45
Undisclosed

#3

5.6
$34.95-49.95
$99

#10
MoniSmart-

1.3
$34.95-$54.95
$99-$149

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625 MONI Smart Security Reviews

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  1. User Score
    8
    February 21st, 2018 Boiling Springs, SC
    0 people found this review helpful!
    I called to actually cancel my service but was offered vouchers to lower my monthly plan and cut it in half for two months. The lady who took my call was very helpful and friendly. I’ve never had Ana issue with them and enjoy their service
    Read More
  2. User Score
    0
    February 21st, 2018 Mansfield, OH
    0 people found this review helpful!
    We are a military family. My husbands orders state ‘dependents: yes’ but because it doesn’t state my name they will not allow me to cancel my services. Warning to military members: don’t put the account in your spouses name if you want this unpatriotic company to support you while you move about the world supporting their freedoms!
    Read More
  3. User Score
    1
    February 14th, 2018 Birmingham, AL
    0 people found this review helpful!
    Despise this company. Tried to cancel. They offered a discount rate to keep me and then I found out the discount was only for 2 years but they were extending my contract a full 2 years. Good think I asked some questions or they would have tide me a full 7 years instead of the 5 original ones. They have gone up on my rates and I need out of the gimmick. Help???
    Read More
  4. User Score
    0
    February 13th, 2018 Riverside, CA
    0 people found this review helpful!
    I have been a customer for over 15 years. I recently sold my house and tried to cancel service over the phone. You must wait for an email for the procedures that instruct you to wait for an additional email from Docusign. After they receive the doc it would take 30 days to cancel. I tried calling the 24/7 number but the recording states to call during normal business hours. I called and voiced my complaint to someone and was told I would be transferred to customer. I was hung up on. When I called back I got the same recording to call back during business hours. I sent an email complaining and did get a next day response that the document would be sent and to call customer service if not received in 3 days. This is a scam. I bet if I were signing up for service the service would be excellent. I would never recommend this company to anyone, ever.
    Read More
  5. User Score
    0
    February 9th, 2018 Costa Mesa, CA
    1 people found this review helpful!
    I have been with this company for over 2 years.I would not recommend this company. My alarm went off for no reason at 1am. I was in bed asleep. I bought the extended term plan because the salesman assured me that there would be no out of pocket cost to me if a technician had to come to my home for service. I called the next day and spoke with Tony in Technical Support who informed me that the insurance policy that I purchased requires a $50 co-pay. What insurance policy? The salesman never mentioned a policy or a co-pay. They will tell you anything to get a contract. Buyer beware!
    Read More
  6. User Score
    8
    February 8th, 2018
    0 people found this review helpful!
    Signed a 5 yr contract with Moni when we built our house as the developer was promoting them and it was the easiest option. Four yrs of paying $48/mo was too high so I called yesterday and negotiated a reduced rate of $32 + tax/mo. And that rate is frozen as long as I’m a customer.

    I have no issue with the equipment or tech support so I’m satisfied. Maybe could have gotten a slightly lower rate but would have required new equipment and didn’t wan the hassle.

    Read More
  7. User Score
    0
    February 5th, 2018
    1 people found this review helpful!
    AWFUL customer service. Takes over 30 days to cancel the monitoring service and even then, they kept it active so I was receiving calls regarding the alarm going off in a house I no longer owned. Never again will I sign with Moni.
    Read More
  8. User Score
    10
    February 2nd, 2018 Vancouver, WA
    0 people found this review helpful!
    I was going to cancel my Moni service due to personal financial reasons. I spoke with a customer service representative and received unbelievable help and understanding. Thank you for your help and assistance!
    Read More
  9. User Score
    0
    January 28th, 2018
    3 people found this review helpful!
    I have been with this company almost 2 years and my alarm system has never worked properly. It goes off at odd hours for no reason and have had 5 false alarms, some while I was at home! The only way I knew the alarm “went off” was when a cop showed up to my door. I try not to use the system because I’m going broke paying for false alarm fees. Whenever I tried to have a technician come to look at the system, nothing would ever be resolved or else they would only give me times they could come out which did not work for my schedule. I’ve never been so unhappy with a company and can’t believe that I still don’t have a properly working system. This last time I talked to a manager and he said he was so sorry about the history I’ve had with the company and would like to offer me $10 off for my monthly bill. I said sure!! Then he was going over the terms and said it was a 20 month extension on my contract!!!!! NO THANK YOU! WHY WOULD I EXTEND A CONTRACT FOR A SERViCE THAT DOESN’T EVEN WORK!?!?! If anyone can please let me know a way to get out of this contract I would be extremely greatful. If it’s not clear already, I wouldn’t recommend this security company to anyone, not even my worst enemy..
    Read More
  10. User Score
    1
    January 27th, 2018
    0 people found this review helpful!
    I wouldn’t recommend this company to anyone. I installed a camara system with company, later on I was diagnosed with a unforseen illness. I called and wrote this company telling them know I had to go out of business to save my life and start treatments. The only thing they was caring about was keeping money going. This was the ONLY COMPANY that gave me a hassle. I end up going to bank to put a permanent stop payment on my account.
    Read More
  11. User Score
    0
    January 26th, 2018 Raleigh, NC
    1 people found this review helpful!
    If they increase your premium annually citing a 5% clause in their contract and you signed a 60 month contract and you are inside those 60 months- MONI violated the terms of the contract and nullified the contract. Don’t negotiate a payout with them if they did this to you. The first time they increased your monthly fee- they VIOLATED the contract rendering it null and void.
    Read More
  12. User Score
    0
    January 24th, 2018
    2 people found this review helpful!
    This is a scam of a company. To cancel the service I have had to make multiple calls and still they kept drawing service charges from my bank. All their equipment has been disconnected in my home and they blithely charge away. Each time I call customer services I get put on hold an average of 30 minutes!

    Also, original contract was for a GUARANTEED price for a period of 60 months, yet they have been charging my bank account several increases over the past few years WITHOUT first informing me and also RENEGING on the contract.

    Total scam outfit!!

    Read More
  13. User Score
    0
    January 23rd, 2018
    2 people found this review helpful!
    We recently switched our wireless provider to Xfinity. In doing so, we had to change the network on our doorbell camera and interior HD camera. The doorbell camera didn’t seem to have an issue connecting, but I spent 2 hours on the phone with technical support only for them to tell me that they cannot get the interior HD camera that we are paying for to connect to our network. They are trying to tell me that Xfinity is probably the problem. I asked if they have other customers on Xfinity that are able to connect that camera, and she said yes. So, apparently Xfinity is not the problem. They told me that they will not exchange the non-working camera because they do not warranty them because they are for “personal use” only. The only option they would give me is to purchase a new HD camera from them at over $200. Incredibly dissatisfied with their unwillingness to replace their own malfunctioning camera to keep a client happy. I was promised working interior HD camera service when I signed up and their camera doesn’t work. Had I broke the camera, I would gladly pay for a new one, but it is on them, so they should have to replace it. On top of that, they said they would be willing to send a technician out to see if they could troubleshoot the camera, which may or may not help at all, and that I would, of course, be charged a service fee to have the technician come out and take a look. With an expensive service where the doorbell camera and HD camera (when it was functioning) only connected half the time, I would expect much more from customer support to be able to remedy issues and situations like these. Very dissatisfied customer. I was on hold initially to speak with an support person for nearly 40 minutes before I finally got to speak to a real person as well.
    Read More
  14. User Score
    0
    January 23rd, 2018
    3 people found this review helpful!
    WORST CIMPANY EVER… I HIGHLY ADVISE YOU DO NOT USE THIS COMPANY… MY SYSTEM HAD ISSUES , I CALLED MULTIPLE TIMES TO HAVE A TECHNICIAN COME OUT, FIRST I WAS ON HOLD EACH TIME FOR 30 min TO AN HOUR AND A HALF… EACH TIME WE SET UP A DATE THE TECHNICIAN NEVER SHOWS UP, I TRY TO CANCELL AND IIM THREATENED WITH A VERY HIGH CANCELLATION FEE… TILL DATE I CURRENTLY HAVE NO SERVICE THAT IM OAYING FOR….
    Read More
  15. User Score
    0
    January 19th, 2018
    3 people found this review helpful!
    We are no longer with this company for several reasons. The response time is ridiculous. On one occasion, the monitoring rep seemed to be asleep when they did call us.
    Customer service is not great. The extended wait times and the over verification of information needed just to pay your bill is ridiculous!
    Read More
  16. User Score
    2
    January 18th, 2018 Mason, OH
    4 people found this review helpful!
    Horrible customer services. The security features itself was good. The price, the equipment, the monitoring was all pretty good. The customer service is horrible. They make it impossible to cancel the service. Have been on hold for hours with no luck.
    Read More
  17. User Score
    0
    January 17th, 2018 Las Vegas, NV
    4 people found this review helpful!
    It was never disclosed that…
    1. ring doorbell would only record 30 seconds of movement.
    2. the charge on the cameras would only hold for 3-5 days.
    3. there would be excess charges of $90+ when the alarm actually goes off.
    4. there would be excess charges to simply use the ring app.

    When I called to discuss the surprise bill for when my alarm went off, I was transferred without being told, the arrogant account manager argued and kept over talking me, he continued to interrupt me and state “i don’t care, we will just put you in collections”.

    This company is completely dishonest for not disclosing excess fees and how crappy their system works. I highly advise anyone looking for a security system to NOT EVER USE MONI aka monitronics!!!

    Read More
  18. User Score
    1
    January 17th, 2018
    1 people found this review helpful!
    I have been with Moni for about one year and have had nothing but problems with this system. Mine is simple, 2 motion detectors and door and windows and a Skybell. The day after installation it failed, motion detector malfunction. Moni charges $50 just to come out. Took over one week to get a tech out who changed out the faulty sensor.

    Most recent, went on vacation and the whole system failed. Now I have learned that this malfunction has caused the system to not notify alarm company. The alarm will activate for no reason. We turn off system and go outside and the alarm goes off.

    This company knows nothing about customer service, I’d change but I am locked in with these thieves for two more years. Find another company, I was with Brinks for years and only had one issue. The company was there that day and fixed it at no charge to me.

    Read More
  19. User Score
    0
    January 17th, 2018 Concord, NC
    3 people found this review helpful!
    The worst “service” I’ve ever had. Nothing but problems and rates continue to increase. Been in a contract with them for 3 years and they will not all me to cancel it. Shame on me for signing a 5 year contract, but they were a different company (literally under a different name) when i signed it.
    Read More
  20. User Score
    0
    January 16th, 2018 El Cajon, CA
    2 people found this review helpful!
    The absolute worse company I have EVER dealt with! Everything about them was handled in a shady, underhanded manner – from the original lack of contract to the final payment billed 2 1/2 months after cancellation! Never been more dissatisfied with a company.
    Read More

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Our Score
7.7
User Score
1.3
Rank this Company

Ratings Breakdown

Price

Monthly payment
$34.95-$54.95

Up-Front Costs

Activation, Install & Equipment
$99-$149

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Pay 80%

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
261

Number of Reviews

User reviews here on BHSC
625
Our Score
9.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,089