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#10

MONI Smart Security Reviews

Reviews of MONI Smart Security from real customers
(694 verified)

Our Score
7.7
User Score
1.2

See Top Rated

Our Score
7.7
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
$34.95-$54.95

Up-Front Costs

Activation, Install & Equipment
$99-$149

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Pay 80%

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
261

Number of Reviews

User reviews here on BHSC
694

Overall Score

Based on ranking criteria
7.7 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: November 6, 2018

Most Helpful Reviews

  1. User Score
    0
    Aimee Tomlinson
    July 11th, 2018 Dahlonega, GA
    After being a loyal customer for over four years, I was the unfortunate recipient of a $430 plus final payment charge. Their service left much to be desired as they were quite slow to respond and failed to call myself (the primary) on the account when the fire alarm or other issues caused an alarm engagement. I was surprised several times when the fire truck arrived. As far as the charge, I had signed a contract that stated I must keep the account engaged for five years otherwise I would need to pay the remaining months which frankly is ridiculous. Most companies will have a small monthly fee for those remaining in a contract rather than the entire amount. I was not informed that this was in fact the case until the monthly amount was withdrawn again for the month after I had moved even though I had called several times trying to make sure there were no issues with my cancellation. I say RUN do not use this company regardless of what they call themselves Moni or BRINKS.Read More
  2. User Score
    0
    James Conner
    June 29th, 2018 Madison, AL
    They will squeeze every dime and no compassion at all. My husband has had a serious decline in his health requested to drop contract after two years and it will cost in the thousands to do so. If you sell the house and new home owner does not want the system you will pay a pretty penny to cancel service. So if you are a senior or some one whos health is not the best this system and contract will eat up your saving to get out of the contract. Nursing homes does not need a unit to follow you and if you move with your kids they do not want your system you are still paying. Veterans the same goes for you . So please consider your health when signing a contract unless you have over a thousands to buy out contract you will have a new debt. And for some reason Brink is now our provider I did not sign a contract with them so them moral of this story they can sell your contract with no notice or option to cancel. The salesman's promise the moon and how he would stay in touch NEVER heard for him again. Just food for thought if you go with this companyRead More

The Good

  • Multiple equipment packages
  • Low upfront costs
  • False alarm protection
  • Flexible moving options
Multiple Equipment Packages

Moni Smart Security offers great smart home technology and equipment for both home security and home automation. There are three equipment plans for customers to choose from Basic, HomeTouch, and HomeTouch Premier. Each of the three plans includes basic system components, such as alarm monitoring services, a control panel, motion sensors, window sensors, and door sensors. The two higher plans provide extra features such as security cameras, remote system control, and text alerts. Other smart home technologies and alarm monitoring equipment, such as video doorbell security cameras, are also available. A mobile app for iPhone and Android users that acts as a remote control panel with many features. Users can access their Skybell HD camera and utilize the two-way voice feature. With multiple plans available to them, customers have the ability to find an option that best meets their home security needs and budget.

Low Upfront Costs

Moni Smart Security will provide its customers with free equipment and installation (minus a few exceptions), keeping upfront costs low and affordable. However, there are some fees to be aware of—more on those below.

False Alarm Protection

False alarms aren’t incredibly common, but they do happen. Moni Smart Security offers a number of protection features to help customers in the event of a false alarm. For example, the company will cover up to two false alarms each year. Additionally, Moni Smart Security will reimburse customers up to $50 for each false alarm. Few home security companies offer any type of false alarm protection, making Moni Smart Security unique in this regard.

Flexible Moving Options

Moni Smart Security offers free moving services to customers who have had a security system for at least a year and are up to date on their monthly payments. This offer comes with the option to extend the terms of the contract at the current rate for up to 24 months. If the customer is not interested in moving the system to their new home, Moni Smart Security will allow them to transfer the contract to their homebuyer or pay off the remaining balance.

The Bad

  • Long-term contracts
  • High monthly rates and activation fees
  • Possible rate increases
Long-Term Contracts

All Moni Smart Security plans require that customers sign into a binding three to five-year contract for alarm monitoring services. While three years is the average contract length in the home security industry, there are some companies that offer a shorter contract length or do not require customers to sign an annual contract at all.

Higher Monthly Rates and Activation Fees

Although Moni Smart Security offers free equipment and installations, the company’s monthly alarm monitoring rates are quite a bit higher than those of other top-rated security system providers. For example, Moni Smart Security monitoring service prices start at $34.95 per month and only go up from there. In addition to steep monthly rates, the company also charges a sizable activation fee, which, depending on the package, can set customers back up to $149. Customer satisfaction reviews have suffered as a result.

Possible Rate Increases

The monthly rates advertised by Moni Smart Security are based on a 36 to 60-month monitoring agreement. However, actual rates could increase after 12 months, leaving customers locked into a contract and paying a higher rate than they were expecting.

The Bottom Line

Moni Smart Security has over two decades of experience in the home security industry. The company offers multiple equipment packages, flexible moving options, and false alarm protection. Moni Smart Security advertises free equipment and installations, but charges steep activation fees and requires its customers to sign into lengthy contracts with high monthly monitoring rates. Consumers who are considering Moni Smart Security should also be aware that the company reserves the right to increase rates after the first 12 months. See all Moni Smart Security reviews below.

MONI Smart Security (formerly Monitronics) received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#10

1.2
$34.95-$54.95
$99-$149

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694 MONI Smart Security Reviews

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  1. User Score
    0
    November 26th, 2018 Springdale, AR
    0 people found this review helpful!
    A guy was advertising in the neighborhood (a few of our neighbors actually have Moni as well), he seemed genuine and we liked the idea of having cameras set up around the house. The first half year-ish went seemingly well. No real issues. In June, I was out of town when a neighbor called me around 2 am saying my dogs were out in the front yard, barking, and the front door was wide open. I called our dog sitter to see what was going on. Long story short, when I went to check my doorbell camera to possibly see what happened there were no recordings… for weeks. In a panic, I called Moni/Brinks whatever you want to call them, and they told me i was over my recording limit for the month (?!). No one had ever discussed that with me. And then I was told if I wanted to see what happened I would have to get the cops to subpoena the recording. Well, with no real basis for wanting the cops to get involved (nothing was stolen) I still to this day have no idea what happened that night. A bit unsettling. A couple months later, my husband and I’s cars were broken into in direct view of the driveway camera. I can’t say it’s directly correlated because unfortunately no one was able to catch the people doing it in the neighborhood, however, the camera caught my husband and I coming home from dinner that same night right before the break-in and caught us walking out to the driveway the next morning.
    Today, I called Moni/Brinks to discuss a couple of issues we were having. 1) our garage camera stopped recording.. for weeks. Technical Support was more than happy to help me reset it. Great, right? Well step 2) our doorbell chime stopped working. So tech support says “grab your screwdriver” and I unscrew the doorbell off the wall….. screw it back on….. still nothing. So the next recommendation would be to get someone out here to take a look at the doorbell. It’ll only cost about $85 to come out (i believe) and then by the hour (equally expensive), as there is no warranty on the cameras. Which, is not what was told to me before I got the system.
    When I tried to call the guy who set up my system, interestingly enough, his phone number does not work. Seeing as they enjoy screwing their customers, I will not be having some one come out and fix it. Lord knows, they would probably take their lunch break at my expense. I don’t think I’ll cancel, after reading how much they want for cancellation, but I think i’ll uninstall everything and just go get my own security system from best buy. I think I could do a better job.
    Read More
  2. User Score
    0
    November 10th, 2018
    0 people found this review helpful!
    This is the WORST excuse for a security business I have ever seen. We bought a house with that system and it has been nothing but problems from the start. Equipment not functioning correctly, can’t get repair out for weeks and then it still doesn’t work. Have tried to cancel this service for months and they say we are signed up for 3 years and will have to pay off the contract. I think it’s the Attorney Generals who will hear about it next.
    Read More
  3. User Score
    0
    October 15th, 2018 Medina, WA
    1 people found this review helpful!
    This is the absolute worst company I’ve ever dealt with in my life. With every phone call, they somehow extend my contract, but refuse to pull the tapes to prove that I agreed to the supposed extensions. I recently moved and was told that I was required to continue with their service for another 27 months due to my extending my contract last year (which never happened). However, I was assured that they’d set up service at the new address in order for me to “fulfill the terms of my [nonexistent] agreed up on contract”. After 5 phone calls to dispute, I finally agreed to just transfer service to the new address (despite the new home having a very expensive closed circuit system that came with the house).

    Three days after the tech came out to hook up all of my old equipment at the new house, I received a letter stating “per our discussion, your contract has been extended by 33 months”. When I called to dispute this new extension and ask how in the world I was now tied into FIVE YEARS – the original 27+additional 33!? I was informed that, “because they came out to install the equipment and connect to their network” (which I was required to pay for, by the way), that was a de facto “agreement to extend the contract and [they] didn’t have to prove it”. When, in frustration, I exclaimed, “this is insane, so I’m basically trapped by your company, you don’t have to prove it and there’s nothing I can do?! How is this possible?!” I was also told that I “indeed have choices. You don’t have to pay for the continued service, we’ll just send to collections. So, you see, you do have options.” DO NOT EVER, EVER USE MONI/BRINKS.

    Read More
  4. User Score
    5
    September 17th, 2018 Fort Huachuca, AZ
    0 people found this review helpful!
    Failed to give out all information at the time of purchase. Was told that my bill would be waived due to receiving military orders and having to move. I was staying in a hotel and was not using the system, but was still charged. Once I found a home, I was told that I’d have to pay a fee of $300 to keep my current contract or pay $149 and extend my contract for 7 more months or I could cancel and that would be around $2000 – $3000. Every time I call, I’m on hold for long periods of time. One time I called, I was on the phone with their company for almost 2 hours to resolve one issue.
    Read More
  5. User Score
    1
    August 26th, 2018
    0 people found this review helpful!
    I just bought my first home and was referred to Moni home security system. I thought I was getting a really good deal. I guess not. The technicians, claimed they know their product very well, but reinstalled my home alarm screen three times and never repair the hole in my walls. There’s various other issues along with their customer service which is to be desired. I’m glad that Brinks has taken over, hopefully I will know everything about my system and what is compatible with what.
    Read More
  6. User Score
    0
    August 7th, 2018
    0 people found this review helpful!
    I was unfortunate enough to have a contract with this company for a few years, paid them perfect, even though there system was far from perfect. Numerous times my smoke detectors went off and nothing. The whole reason we had the system is because we have 5 dogs that are like our children and were concerned for their safety when we were out.
    I went through a divorce and had to sell my home. That was over a year ago and these vultures are still charging me for a place I don’t live in anymore and they are terrible about canceling and their customer service sucks. KEEP CHANGING THEIR NAME, BUT THEY STILL SUCK.
    Read More
  7. User Score
    0
    July 23rd, 2018
    2 people found this review helpful!
    My system has never worked they say I cant cancel so they just kept charging me. I am disabled lost my ability to walk in 2010 so I think that’s why the run all over me well I turned to the ADA and they put me in contact with persons who coordinate scheduled picketing so we are going to do that they say watch their business suffer because the American people wont put up with the disabled getting railroaded they say once they start business starts to suffer when a few hundred to better than a thousand have something to say so we are going that route.
    Read More
  8. User Score
    0
    July 11th, 2018
    0 people found this review helpful!
    this is the worst ever security company. my security were disable for years and they didn’t even know until I call to cancel my account but the ordeals was not stop as they made our cancellation so much difficult.. we have to wait for their email come with a link to complete the cancellation process which never came through my email account.. and they charges us for 2 more months when we call to go thru the cancellation again 2 months later.. and then again and again.. until today I still have to wait for their email in the next 48 hrs.. if we don’t check or don’t call them again within 7 days, the account become active again.. Another wait is to send them mail for stop monitoring but I told them your company didn’t monitoring my account for 5,7 years so why I have to tell you stop monitoring to get it canceled.. This is a hoax company licensed to steal people money.. think twice before to sign up anything with them..
    Read More
  9. User Score
    0
    July 11th, 2018 Dahlonega, GA
    2 people found this review helpful!
    After being a loyal customer for over four years, I was the unfortunate recipient of a $430 plus final payment charge. Their service left much to be desired as they were quite slow to respond and failed to call myself (the primary) on the account when the fire alarm or other issues caused an alarm engagement. I was surprised several times when the fire truck arrived. As far as the charge, I had signed a contract that stated I must keep the account engaged for five years otherwise I would need to pay the remaining months which frankly is ridiculous. Most companies will have a small monthly fee for those remaining in a contract rather than the entire amount. I was not informed that this was in fact the case until the monthly amount was withdrawn again for the month after I had moved even though I had called several times trying to make sure there were no issues with my cancellation. I say RUN do not use this company regardless of what they call themselves Moni or BRINKS.
    Read More
  10. User Score
    0
    June 30th, 2018 Cuyahoga Falls, OH
    2 people found this review helpful!
    They install substandard equip, tell you it belongs to you and when it breaks they charge you.
    I’m locked into a contract with no escape and no security because I REFUSE to pay them for another repair!
    Read More
  11. User Score
    0
    June 29th, 2018 Madison, AL
    3 people found this review helpful!
    They will squeeze every dime and no compassion at all. My husband has had a serious decline in his health requested to drop contract after two years and it will cost in the thousands to do so. If you sell the house and new home owner does not want the system you will pay a pretty penny to cancel service. So if you are a senior or some one whos health is not the best this system and contract will eat up your saving to get out of the contract. Nursing homes does not need a unit to follow you and if you move with your kids they do not want your system you are still paying. Veterans the same goes for you . So please consider your health when signing a contract unless you have over a thousands to buy out contract you will have a new debt. And for some reason Brink is now our provider I did not sign a contract with them so them moral of this story they can sell your contract with no notice or option to cancel. The salesman’s promise the moon and how he would stay in touch NEVER heard for him again. Just food for thought if you go with this company
    Read More
  12. User Score
    0
    June 25th, 2018
    1 people found this review helpful!
    This company is a joke! Now they are call Brinks!
    Probably because of all the bad reviews other people have given them.
    I am stuck in a 40 month monitoring contract with out a system to monitor with. Throwing $2000 away. Avoid at all cost! The Customer service at Brinks said they will investigate my situation and will call me back. It has been 2 weeks now. Nothing!
    Read More
  13. User Score
    8
    June 24th, 2018 Phoenix, AZ
    2 people found this review helpful!
    I have been using Moni/Monitronics/Brinks for security for around 6 years. I have been happy with the service with the exception of one instance. I had a fire in my home and the rebuild was 8 months. Because I was under contract, they required me to pay for 8 months of service I was not able to use. They would not suspend my account and the rental I was staying in would not allow a hard wired alarm, so transferring service was not an option. Aside from this incredibly large waste of money that felt very unfair, I have always been happy with the service. On a few occasions, we have had sensors that would no longer stick and they sent us replacements quickly with no additional fees. I recently moved and the transition process was extremely easy. I negotiated my rate down and they upgraded my equipment for free as well as agreed to install a fire monitoring alarm and doorbell camera at no charge. I feel like this made up for the 8 months I had to pay, so it has somewhat evened out in my eyes. The customer service folks are always professional and helpful and I have never had to wait extended periods of time when I call. Over all, I am happy with them as a company and intend to keep using the.
    Read More
  14. User Score
    0
    June 13th, 2018
    1 people found this review helpful!
    Customer service is terrible. They promised to solve my problem as soon as possible but they took three days to get only part of the problem fixed. The wait times when I call are outrageously long and the agents constantly transfer me from one representative to another. Their bad customer service drives away customers.
    Read More
  15. User Score
    0
    June 5th, 2018 Fort Walton Beach, FL
    1 people found this review helpful!
    Started service on 2 year contract in 2012. They called in Jan 2018 for insurance verification and I cancelled the service. The transmitter which call the sheriff’s department was removed by the servicing Company in March 2018. I called to see why they were still charging my checking account in April 2018. I apparently didn’t complete the cancel to their satisfaction and I hopefully got it cancelled correctly in May 2018. They charged me $45.56 on 6/05/18. Previously it had been $58.85 so hopefully I finally got it cancelled. I will never do business with them again. I feel like they treated me very badly and that they are sham artists. I recommend you find a cheaper alternative to Mini.
    Read More
  16. User Score
    0
    June 5th, 2018 Rochester, NY
    1 people found this review helpful!
    Charged for service for the month after I moved. When calling to cancel I was assured that I had received last billing.

    Tried calling to rectify and was on hold for one hour and ten minutes after which I was disconnected.

    Company has changed hands 3 times in just as many years.

    Read More
  17. User Score
    0
    May 31st, 2018
    4 people found this review helpful!
    WATCH OUT! These guys will verbally tell you things about your contract that aren’t true, to get you to sign. Then, when you don’t read the 33 page contract, you discover they have scammed you into signing a long-term contract.

    Their correspondence department is UNRESPONSIVE and will NOT do their customers justice.

    RUN AWAY!

    Read More
  18. User Score
    0
    May 30th, 2018 Pittsburgh, PA
    3 people found this review helpful!
    By far the worse security system ever. Customer care sucks. I tried to cancel my account 3 times when my contract was up and they would just put me on hold after to speaking with someone. Then never get back on the phone. I spent over three hours trying to cancel this service and still got questioned by an account mgr. I will never ever ever again or recommend anyone for this security service. No discounts were ever offered even after my contract was up. I had old equipment and never got new equipment. My billing went from 42.79 to 50.44 without my knowledge. Then the account mgr tried to drop it to 40.18 when I tried to cancel my service. Really what a sucky company.
    Read More
  19. User Score
    0
    May 28th, 2018
    4 people found this review helpful!
    Canceled inAugust 10 months ago still receiving monthly bills called 3 times since they always have an excuse why it’s not cancelled offered to pay for the equipment their answer is remainder of the lease which is almost 3 years totaling over $1200 for $300 worth of equipment. Do not sign with these people they’re not worth the aggravation there are good honest companies to choose from this company is not one of them I’m waiting a court date now to fight this.
    Read More
  20. User Score
    2
    May 26th, 2018
    1 people found this review helpful!
    My mother’s system was down for over a month. The company said they don’t always call when the alarm system isn’t working, they don’t have the phone bandwidth to call people when their security is down.

    They make ppl sign a contract promising to call a line that is often 1-2 hours wait to test their security system every month. When I called that #, I waited over an hour and it hung up on me, But if that call isn’t made, the customer themselves is legally responsible for anything that happens to their home. Yes, some other companies offer similar deals, just know this is NOT GOOD for the elderly.

    Read More
  21. User Score
    0
    May 25th, 2018
    2 people found this review helpful!
    I just wanted to start by saying customer servers is rude and there installers are useless my security system was installed improperlly to my house they ran the power for the equipmemt threw the wrong wireing and the company refuses to come out and fix the wiring configuration without charging me for there mistake and when i call up to the company the employees get hostile and rude with me if i can give this compamy negative stars i would. For amy body looking for home security do not use this company its a night mare dealing with them
    Read More
  22. User Score
    10
    May 24th, 2018
    3 people found this review helpful!
    Today I called Moni with the intent to cancel my service. I had no problems with the service itself, just felt like I didn’t need it anymore.
    After being connected to a representative (Nezi) I not only didn’t cancel my service, but actually extended my service agreement! Moni has lots of options and services that I didn’t know about. It’s a good company with excellent, friendly customer service. That goes a long way with me. People seem to only take the time to write a review when it’s a negative one. Nezi was great and the phone call was so helpful and pleasant. Thank you Nezi! ?
    Read More
  23. User Score
    1
    May 24th, 2018 Buckeye, AZ
    2 people found this review helpful!
    Get ready for the runaround when you go to cancel your service. Can only be done by an “Account Manager” who works bankers hours. Nobody working after hours has the ability to cancel an account. It’s absurd! Give me a break. Not sure if I would go with them again considering this runaround they are giving us. Because of the runaround with canceling service, I could not cancel the service even after someone else had taken possession of the home. Don’t waste your time with them.
    Read More
  24. User Score
    1
    May 23rd, 2018 Cypress, CA
    1 people found this review helpful!
    We were told there was no extra fee to relocate our service. When the time to move arrived, we informed the service provider of our moving date and were not given any instructions. Upon arrival at the new location, we were told that we were “supposed” to have moved with the equipment to the new location. SOmething that was not disclosed. Then they had a tech person go to the location to remove the cameras but left the sensors. On the day the alarm was to be installed, we were notified that because the MONI representative had neglected to remove the sensors from our previous home, we would have to pay EXTRA for sensors. Not our fault, but MONI charged us the extra fees. Very unfair business practices by MONI.WILL NOT BE USING THIS COMPANY AGAIN EVER!!! NEITHER WILL ANY OF MY KITH AND KIN. We were charged close to $500.00 to relocate the system, YET we were told that relocation would cost us ZERO Dollars.
    Read More
  25. User Score
    5
    May 23rd, 2018
    3 people found this review helpful!
    I have made three phone calls to cancel service as I moved to another town. They keep telling me I have not responded to their e-mails, requiring my signature to cancel. I searched through my whole e-mail system (spam, trash, updates, etc.) and have not received an e-mail from them since 2017. I have lived in a different city now for 2 months and they continue to insist I owe them and until I cancel via my signature in this phantom e-mail, they will continue to provide service to the people who purchased my home and continue to bill me. I have verified my e-mail. I had no problems before but am extremely frustrated and angry with them now. Now they want me to pay another 55.00 for something I am not receiving. Now I have had this service for approximately 8 yrs total so I consider this ridiculous and I have never been late on my payments. Absolutely not fair!!!! I am 74 yrs old and disabled. This is infuriating.
    Read More
  26. User Score
    1
    May 19th, 2018 Winter Springs, FL
    4 people found this review helpful!
    I have had a system for about 50 days or so, since I got system I have had very bad connection because of bad cell service in the area, I was told about an antenna to amplify signal, well first it has taken to long to get and when they do get it is the wrong one, still waiting. Now I am paying for a service I am not getting. I am paying for a monitoring service that don’t work all the time, not nice. 400 installation fee and 45 monitoring for nothing. Not happy at all as of right now I would not recommend to anyone based on slow it’s been to get equipment, getting charged for a service I am not been provided 100%, installer has been very very nice and helpful, the sale person has not even called to see how happy I am about what’s going on. 3 people have asked me about system and company and when I have tried to demonstrate how it works they are disappointed when they see it does not work as promised. That’s 3 contracts you lost because of my problems. Not happy at all right now.
    Read More
  27. User Score
    0
    May 14th, 2018
    7 people found this review helpful!
    DO NOT USE THIS COMPANY EVER!!
    This place rips off elderly people. My mother had this alarm company. They raised her rates twice while she was under contract. When she called to express dismay over the increase (in August) they reduced her bill $2.00 but added 18 months to her contract without my mother understanding this because she NEVER would have added 18 months. In December, my mother had a reverse mortgage and ended up moving in with my brother as she could no longer afford to take care of her home. When she called to cancel her service they would not let her out of the original contract or the 18 months more. She ended up having to put $1400.00 on a credit card to get out from under the contract. My cable company can only charge me $20.00 x # of months left. How can this company rip off an 80 year old woman on a fixed income like this.
    Read More
  28. User Score
    0
    May 12th, 2018 Fairmont, WV
    8 people found this review helpful!
    I used moni for several years but it was very difficult to discontinue service. I first cancelled my service in February 2018, I cancelled again in March 2018, and again in April 2018, but each time I kept receiving bills for service. Even after I paid my final bill in March 2018 I continued to be billed for another 2 months of service and Moni refuses to wipe out the current “final” amount I owe them. I will never use Moni again.
    Read More
  29. User Score
    1
    May 12th, 2018
    5 people found this review helpful!
    Worst customer service ever
    Read More
  30. User Score
    2
    May 11th, 2018 Tucson, AZ
    3 people found this review helpful!
    Was notified on a Wednesday that my system was not talking to their system and said they would have to send out a tech to fix. Did not hear back from them so called them on Friday and was told they could not get a tech out for a week. My wife and I are leaving for a 3 day trip and we do not like knowing our home will be unprotected during that time. I just feel that a security company should have quick service when problems arise disabling the system.
    They also have a $50 charge for sending a tech out even though its their problem. After complaining they will waive the $50 charge and only charge me $10 and waive one month of charges but my home still will remain unprotected for a week due to their slow response.
    A VERY UNHAPPY CUSTOMER!
    Read More
  31. User Score
    0
    May 11th, 2018
    4 people found this review helpful!
    contract too long (5years) and they hide that imfo
    Read More
  32. User Score
    0
    May 8th, 2018
    5 people found this review helpful!
    The alarm has showed a fire upstairs for over 6 months and no one has even called or came out. Canceled service bc it’s no longer under contract. They call night and day wanting money for service canceled over 3 months ago. Then they called to say a battery was low… yet never called about a house fire! Worse security service ever! Other family members had it as well. I was there and the alarm went off with house fire. I waited 45 minutes no one called. I called them. They blamed us and said “ your supposed to call us once a month so we can do a security check” .
    Read More
  33. User Score
    1
    May 7th, 2018
    4 people found this review helpful!
    Tried to change billing on my account before I activated my account. I spent an hour and a half on the phone and was transferred 5 times. None of the representative knew how to do the request or even who would. Their solution to the problem: send back your equipment for a refund than reorder the equipment again. You have to be kidding me. The only upside is I can cancel the system before I activated it since there wasn’t a contract in place.
    Read More
  34. User Score
    0
    May 5th, 2018 Flagstaff, AZ
    6 people found this review helpful!
    Don’t ever sign a document with this company company! Buyer be ware! They will tell you false contract end dates and keep extending your agreement without proof. They are the timeshare of the alarm company world. There are many other fair companies out there that won’t try and charge you a $900 cancellation fee. This is a common occurrence with customers and this company, read the other reviews and complaints out there!
    Read More
  35. User Score
    1
    May 4th, 2018 Knoxville, TN
    4 people found this review helpful!
    I called to cancel my service and all the first person wanted to do was sell me another system. Finally they said they couldn’t help and turned me over to another “Account Rep.” who again tried to sell me an upgraded system. After much discussion I told them I only wanted to cancel the service and they said I would have to wait until they sent me an email form to return to cancel the service and they would send it right out. That never happened and I started getting harassment calls for past payment when I had already told them to cancel the service. I then received a new bill with another month of billing plus the past due amount for the previous month. I called and told them I cancelled and they said I didn’t send them in the email form to which I told them they never sent. They told me I declined it to be sent. They also said I signed a contract calling for an email cancellation despite me giving them the correct password both times I called. I told them to send out a copy of the contract and the email notification form which I will never see since I did not sign a contract with them but a previous company that they purchased. As far as I am concerned this is a completely unethical company whose goal is to string you along for as long as they can so that you will continue to pay their monthly fees. I’ve already filed a complaint with the BBB but that will do nothing. When I don’t get the forms in a couple of days I’m to call back again and have another go round. There has to be something that can be done with companies like this.
    Read More
  36. User Score
    1
    May 3rd, 2018
    4 people found this review helpful!
    Tried to call in and cxl my account after my contract was over and then the agent try’s to up sale me to stay and never submitted my request. Now I’m still getting charged and having todo charge backs with my credit card company !
    CUSTOMERS BEWARE
    Read More
  37. User Score
    0
    May 1st, 2018 Melbourne, FL
    5 people found this review helpful!
    My parents live in Puerto Rico, they have been without electricity for over 8 month, however, Moni is charging them for months that they have not been able to use. Stating that the “grace period” for Puerto Rico has passed. It is unfair that they are being charge for a system that they are unable to use. Very unfortunate for my parents. Very disappointed by this system and the lack of humanity and customer service.
    Read More
  38. User Score
    1
    May 1st, 2018
    4 people found this review helpful!
    They are a slimey company… They were originally Envision and they were initially monitored by Moni… I am 3.5 years into a 5 year agreement… In this time I see that my rate has increased 4 times…I had a contract that had a 5 year rate lock because my contract was for 60 months or longer.. As in any Contract I called because there was a breath of contract and because of that I decided to cancel the contract. I spent nearly 4 hours on phone and found out that they did not have the contract there…I can only say that 11 people whom currently have Moni have all experienced the same deal. Moni is scandalous and then they will badger,twist and keep you on the phone so you won’t leave them.. I left them and found a rate that was $6.00 better than there best rate they offered me which was $32.00 cheaper than the rate I was paying with Moni…
    I would say they are not local, they are overpriced and there service was horrific…. I would not use Envision either as they made themselves seem like they were local and they are just Sales People.. They sale all of there contracts to Moni…
    Read More
  39. User Score
    0
    April 29th, 2018 Phoenix, AZ
    6 people found this review helpful!
    sales person said contract was for 36 month but it was actually 60 month . I signed thinking it was 36 because I would then after 36 month look for a cheaper service but the guy totally lied . After I looked at the contract nearing the end of service it said 60 month . I would of never gave up such a long contract. I will begin Better business bureau complaint and also get a hold of Arizona states attorney .
    Read More
  40. User Score
    2
    April 28th, 2018
    5 people found this review helpful!
    they force me to get there service and i dont like it because it cost to much plus they pull your credit and put you in a three year contract.this was a big mistake,in all the service is not good
    Read More
  41. User Score
    0
    April 26th, 2018 San Antonio, TX
    6 people found this review helpful!
    WORST company ever! I have been a customer for over 6 years, always having issues with the system, after 3 continuous months of having issues with the system, I tried to finally cancel it.. They put me over 40 minutes in the line and told me that the cancellation can take up to 30-45 days! They will charge me again!
    They charge $40.00 per service (their equipment!) on every service call.
    30 minis to get a call responded.
    This company is a total scam!
    The A+ rating is totally fake!
    Read More
  42. User Score
    0
    April 23rd, 2018 Council Bluffs, IA
    3 people found this review helpful!
    took me over 45 mins to cancel this service – have not turned it on in over 3 years – so decide it was not worth the money
    Read More
  43. User Score
    0
    April 23rd, 2018
    2 people found this review helpful!
    The worst customer service!!! Crazy fees!!!!!
    We were moving and contacting this service without know Moni deals with a 3rd party American Defense…. we had been trying to get with someone for over a week and when we finally spoke to Moni we were informed we would receive callback by the next day. 3days later we got the call from American Defense starting that we will be charged 150.00 to move services since we didn’t have our equipment in the home that was now sold. We were a bit caught off guard but willing to pay them the customer service and rudeness got out of line when asked why are we still paying a monthly fee for equipment we don’t have and being charged, I asked what was the equipment fee and was told over 1200.00 then asked if I was to turn in equipment what is the difference to terminated service and was informed 950.00. Ha!!!! Wth!!!! Very displeased with the service of this company. I have amazing CREDIT and they just make you wanna throw in the towel and say F it!!! Worst worst worst!!! Should’ve went with EMC!!
    Read More
  44. User Score
    0
    April 22nd, 2018
    3 people found this review helpful!
    Liars. Told me that I wasn’t in contract now I’m stuck in one. Went to BBB and AG now preparing to fight in court. That’s the only way to win. I am elderly and they took advantage of me.
    Read More
  45. User Score
    0
    April 22nd, 2018
    3 people found this review helpful!
    I just can’t believe this so called Security / Montoring Co where did this company come from i have been paying this company for no service at all and they never notified me of anything or that my system was out of service for a year and then i canceled and stopped the auto payments and then I started getting notices when they were getting my payments I did not get a statement monthly statement at all no messages nothing the service is bad i wouldn’t let this sercurity company monitor my dog house for free!!!!! Just want them to cancel my contract for services not rendered. I have also made so many attemps to talk to someone about it but keep getting ignorant customer service reps!!!!

    Thank You Mrs W.
    Harrisburg Pa

    Read More
  46. User Score
    0
    April 19th, 2018
    3 people found this review helpful!
    They are so bad. They lie when I moved and cancelled my service I was billed the penalty total of over $500 for termination of contract. And year after..I still received a bill!!!! I kept calling them and they still haven’t cancelled my service!
    Read More
  47. User Score
    1
    April 19th, 2018
    4 people found this review helpful!
    This company is awful. I thought they were good at the beginning but then the relocations department cannot fix the glitch where they keep sending me these emails over and over and over again in the middle of the night. I’ve talked to Whitney T. and I’ve emailed a company repeated times but nobody will fix this glitch. I would not recommend this company to anybody and I will post a negative review every time I receive one of these emails until it stops. I’m now going on to Google review and on to Better Business Bureau to post my reviews.
    Read More
  48. User Score
    0
    April 12th, 2018
    5 people found this review helpful!
    This may be the worst customer service experience I have ever had in my life. I am just simply trying to cancel my serviceAnd I keep getting the run around from the customer service. Back at the beginning of March I submitted in writing that I wish to cancel my service, 20 days later we received a letter from this company saying that The request lacked a proper signature. We re submitted the request cancel serviceAnd hadn’t heard back from them until we see if the billFor past due balance for services we haven’t received in 2 months. I will be seeking legal actions
    Read More
  49. User Score
    0
    April 12th, 2018
    4 people found this review helpful!
    I have been with Moni Security for the past 7 years; and luckly for 6 of those 7 years, I’ve never needed anything out of the ordinary from this company. I sold my home approximately 10 months ago, and transferred my services to a new address. For the past 10 months, I have been billed for both addresses. I have called, monthly, for the past 10 months to get this issue resolved, with the same response (that it has been updated in our system, and I should get an update in 2 days), and the same outcome (ABSOLUTELY NOTHING). On top of that, they take the money directly out of my account so there is nothing that I can do from the online portal to stop their automatic withdrawls.

    I have never in my life seen such unprofessionalism, and an inability for a company to handle what seems to be a minute issue. It is beyond ridiculous, and completely frustrating, to say the least. I do NOT recommend this company to anyone that is looking to get quality service, and quick issue resolution.

    This company is a complete embarrassment.

    Read More
  50. User Score
    0
    April 12th, 2018 Jasper, GA
    5 people found this review helpful!
    His had been one of the most frustrating companies I’ve ever dealt with. I waited until I thought my contract was over and called to cancel service. They informed me my contract was 12 months longer than I remembered it being. My bill has increased four times over the last four years, even though I signed a contract for a specific rate. They have no problem breaching the contract by increasing the rate, but will not let me out of the contract or help me with my rate, even though I moved.
    Read More

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Our Score
7.7
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
$34.95-$54.95

Up-Front Costs

Activation, Install & Equipment
$99-$149

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Pay 80%

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
261

Number of Reviews

User reviews here on BHSC
694

Overall Score

Based on ranking criteria
7.7 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,277

Overall Score

Based on ranking criteria
9.0 /10