Best Home Security Companys

121 Companies 13,406 Real Customer Reviews

#10

MONI Smart Security

Flexible home security and automation packages

Our Score
7.7
User Score
1.2

Or By Phone:  1-(877) 625-9069

Our Score
7.7
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
$34.95-$54.95

Up-Front Costs

Activation, Install & Equipment
$99-$149

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Pay 80%

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
261

Number of Reviews

User reviews here on BHSC
692

This Review is maintained by Chase Sagum

Review Last Updated: July 26, 2018

Founded in 1994 in the Dallas-Fort Worth area, Monitronics has provided home security solutions to over 1 million customers. Monitronics has recently rebranded themselves as a smart home security company with the name “Moni”. The company uses high quality, warrantied equipment and smart home technology security systems while offering several plans for customers to choose from. Additionally, Moni Smart Security operators are CSAA-certified (an accreditation that requires more than 96 hours of classroom training and 8 weeks of hands-on monitoring), so customers can be confident that they are in good hands. Recently, Monitronics also received the J.D. Power Award.

While its security systems and equipment are comparable to other high-rated home security companies, hidden fees and contract terms ultimately prevent Moni Smart Security from being a top dog in the industry.

The Good

  • Multiple equipment packages
  • Low upfront costs
  • False alarm protection
  • Flexible moving options
Multiple Equipment Packages

Moni Smart Security offers great smart home technology and equipment for both home security and home automation. There are three equipment plans for customers to choose from Basic, HomeTouch, and HomeTouch Premier. Each of the three plans includes basic system components, such as alarm monitoring services, a control panel, motion sensors, window sensors, and door sensors. The two higher plans provide extra features such as security cameras, remote system control, and text alerts. Other smart home technologies and alarm monitoring equipment, such as video doorbell security cameras, are also available. A mobile app for iPhone and Android users that acts as a remote control panel with many features. Users can access their Skybell HD camera and utilize the two-way voice feature. With multiple plans available to them, customers have the ability to find an option that best meets their home security needs and budget.

Low Upfront Costs

Moni Smart Security will provide its customers with free equipment and installation (minus a few exceptions), keeping upfront costs low and affordable. However, there are some fees to be aware of—more on those below.

False Alarm Protection

False alarms aren’t incredibly common, but they do happen. Moni Smart Security offers a number of protection features to help customers in the event of a false alarm. For example, the company will cover up to two false alarms each year. Additionally, Moni Smart Security will reimburse customers up to $50 for each false alarm. Few home security companies offer any type of false alarm protection, making Moni Smart Security unique in this regard.

Flexible Moving Options

Moni Smart Security offers free moving services to customers who have had a security system for at least a year and are up to date on their monthly payments. This offer comes with the option to extend the terms of the contract at the current rate for up to 24 months. If the customer is not interested in moving the system to their new home, Moni Smart Security will allow them to transfer the contract to their homebuyer or pay off the remaining balance.

The Bad

  • Long-term contracts
  • High monthly rates and activation fees
  • Possible rate increases
Long-Term Contracts

All Moni Smart Security plans require that customers sign into a binding three to five-year contract for alarm monitoring services. While three years is the average contract length in the home security industry, there are some companies that offer a shorter contract length or do not require customers to sign an annual contract at all.

Higher Monthly Rates and Activation Fees

Although Moni Smart Security offers free equipment and installations, the company’s monthly alarm monitoring rates are quite a bit higher than those of other top-rated security system providers. For example, Moni Smart Security monitoring service prices start at $34.95 per month and only go up from there. In addition to steep monthly rates, the company also charges a sizable activation fee, which, depending on the package, can set customers back up to $149. Customer satisfaction reviews have suffered as a result.

Possible Rate Increases

The monthly rates advertised by Moni Smart Security are based on a 36 to 60-month monitoring agreement. However, actual rates could increase after 12 months, leaving customers locked into a contract and paying a higher rate than they were expecting.

The Bottom Line

Moni Smart Security has over two decades of experience in the home security industry. The company offers multiple equipment packages, flexible moving options, and false alarm protection. Moni Smart Security advertises free equipment and installations, but charges steep activation fees and requires its customers to sign into lengthy contracts with high monthly monitoring rates. Consumers who are considering Moni Smart Security should also be aware that the company reserves the right to increase rates after the first 12 months. See all Moni Smart Security reviews below.

MONI Smart Security (formerly Monitronics) received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#10

1.2
$34.95-$54.95
$99-$149

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692 MONI Smart Security Reviews

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  1. User Score
    0
    October 15th, 2018 Medina, WA
    0 people found this review helpful!
    This is the absolute worst company I’ve ever dealt with in my life. With every phone call, they somehow extend my contract, but refuse to pull the tapes to prove that I agreed to the supposed extensions. I recently moved and was told that I was required to continue with their service for another 27 months due to my extending my contract last year (which never happened). However, I was assured that they’d set up service at the new address in order for me to “fulfill the terms of my [nonexistent] agreed up on contract”. After 5 phone calls to dispute, I finally agreed to just transfer service to the new address (despite the new home having a very expensive closed circuit system that came with the house).

    Three days after the tech came out to hook up all of my old equipment at the new house, I received a letter stating “per our discussion, your contract has been extended by 33 months”. When I called to dispute this new extension and ask how in the world I was now tied into FIVE YEARS – the original 27+additional 33!? I was informed that, “because they came out to install the equipment and connect to their network” (which I was required to pay for, by the way), that was a de facto “agreement to extend the contract and [they] didn’t have to prove it”. When, in frustration, I exclaimed, “this is insane, so I’m basically trapped by your company, you don’t have to prove it and there’s nothing I can do?! How is this possible?!” I was also told that I “indeed have choices. You don’t have to pay for the continued service, we’ll just send to collections. So, you see, you do have options.” DO NOT EVER, EVER USE MONI/BRINKS.

    Read More
  2. User Score
    5
    September 17th, 2018 Fort Huachuca, AZ
    0 people found this review helpful!
    Failed to give out all information at the time of purchase. Was told that my bill would be waived due to receiving military orders and having to move. I was staying in a hotel and was not using the system, but was still charged. Once I found a home, I was told that I’d have to pay a fee of $300 to keep my current contract or pay $149 and extend my contract for 7 more months or I could cancel and that would be around $2000 – $3000. Every time I call, I’m on hold for long periods of time. One time I called, I was on the phone with their company for almost 2 hours to resolve one issue.
    Read More
  3. User Score
    1
    August 26th, 2018
    0 people found this review helpful!
    I just bought my first home and was referred to Moni home security system. I thought I was getting a really good deal. I guess not. The technicians, claimed they know their product very well, but reinstalled my home alarm screen three times and never repair the hole in my walls. There’s various other issues along with their customer service which is to be desired. I’m glad that Brinks has taken over, hopefully I will know everything about my system and what is compatible with what.
    Read More
  4. User Score
    0
    August 7th, 2018
    0 people found this review helpful!
    I was unfortunate enough to have a contract with this company for a few years, paid them perfect, even though there system was far from perfect. Numerous times my smoke detectors went off and nothing. The whole reason we had the system is because we have 5 dogs that are like our children and were concerned for their safety when we were out.
    I went through a divorce and had to sell my home. That was over a year ago and these vultures are still charging me for a place I don’t live in anymore and they are terrible about canceling and their customer service sucks. KEEP CHANGING THEIR NAME, BUT THEY STILL SUCK.
    Read More
  5. User Score
    0
    July 23rd, 2018
    2 people found this review helpful!
    My system has never worked they say I cant cancel so they just kept charging me. I am disabled lost my ability to walk in 2010 so I think that’s why the run all over me well I turned to the ADA and they put me in contact with persons who coordinate scheduled picketing so we are going to do that they say watch their business suffer because the American people wont put up with the disabled getting railroaded they say once they start business starts to suffer when a few hundred to better than a thousand have something to say so we are going that route.
    Read More
  6. User Score
    0
    July 11th, 2018
    0 people found this review helpful!
    this is the worst ever security company. my security were disable for years and they didn’t even know until I call to cancel my account but the ordeals was not stop as they made our cancellation so much difficult.. we have to wait for their email come with a link to complete the cancellation process which never came through my email account.. and they charges us for 2 more months when we call to go thru the cancellation again 2 months later.. and then again and again.. until today I still have to wait for their email in the next 48 hrs.. if we don’t check or don’t call them again within 7 days, the account become active again.. Another wait is to send them mail for stop monitoring but I told them your company didn’t monitoring my account for 5,7 years so why I have to tell you stop monitoring to get it canceled.. This is a hoax company licensed to steal people money.. think twice before to sign up anything with them..
    Read More
  7. User Score
    0
    July 11th, 2018 Dahlonega, GA
    2 people found this review helpful!
    After being a loyal customer for over four years, I was the unfortunate recipient of a $430 plus final payment charge. Their service left much to be desired as they were quite slow to respond and failed to call myself (the primary) on the account when the fire alarm or other issues caused an alarm engagement. I was surprised several times when the fire truck arrived. As far as the charge, I had signed a contract that stated I must keep the account engaged for five years otherwise I would need to pay the remaining months which frankly is ridiculous. Most companies will have a small monthly fee for those remaining in a contract rather than the entire amount. I was not informed that this was in fact the case until the monthly amount was withdrawn again for the month after I had moved even though I had called several times trying to make sure there were no issues with my cancellation. I say RUN do not use this company regardless of what they call themselves Moni or BRINKS.
    Read More
  8. User Score
    0
    June 30th, 2018 Cuyahoga Falls, OH
    1 people found this review helpful!
    They install substandard equip, tell you it belongs to you and when it breaks they charge you.
    I’m locked into a contract with no escape and no security because I REFUSE to pay them for another repair!
    Read More
  9. User Score
    0
    June 29th, 2018 Madison, AL
    3 people found this review helpful!
    They will squeeze every dime and no compassion at all. My husband has had a serious decline in his health requested to drop contract after two years and it will cost in the thousands to do so. If you sell the house and new home owner does not want the system you will pay a pretty penny to cancel service. So if you are a senior or some one whos health is not the best this system and contract will eat up your saving to get out of the contract. Nursing homes does not need a unit to follow you and if you move with your kids they do not want your system you are still paying. Veterans the same goes for you . So please consider your health when signing a contract unless you have over a thousands to buy out contract you will have a new debt. And for some reason Brink is now our provider I did not sign a contract with them so them moral of this story they can sell your contract with no notice or option to cancel. The salesman’s promise the moon and how he would stay in touch NEVER heard for him again. Just food for thought if you go with this company
    Read More
  10. User Score
    0
    June 25th, 2018
    0 people found this review helpful!
    This company is a joke! Now they are call Brinks!
    Probably because of all the bad reviews other people have given them.
    I am stuck in a 40 month monitoring contract with out a system to monitor with. Throwing $2000 away. Avoid at all cost! The Customer service at Brinks said they will investigate my situation and will call me back. It has been 2 weeks now. Nothing!
    Read More
  11. User Score
    8
    June 24th, 2018 Phoenix, AZ
    2 people found this review helpful!
    I have been using Moni/Monitronics/Brinks for security for around 6 years. I have been happy with the service with the exception of one instance. I had a fire in my home and the rebuild was 8 months. Because I was under contract, they required me to pay for 8 months of service I was not able to use. They would not suspend my account and the rental I was staying in would not allow a hard wired alarm, so transferring service was not an option. Aside from this incredibly large waste of money that felt very unfair, I have always been happy with the service. On a few occasions, we have had sensors that would no longer stick and they sent us replacements quickly with no additional fees. I recently moved and the transition process was extremely easy. I negotiated my rate down and they upgraded my equipment for free as well as agreed to install a fire monitoring alarm and doorbell camera at no charge. I feel like this made up for the 8 months I had to pay, so it has somewhat evened out in my eyes. The customer service folks are always professional and helpful and I have never had to wait extended periods of time when I call. Over all, I am happy with them as a company and intend to keep using the.
    Read More
  12. User Score
    0
    June 13th, 2018
    1 people found this review helpful!
    Customer service is terrible. They promised to solve my problem as soon as possible but they took three days to get only part of the problem fixed. The wait times when I call are outrageously long and the agents constantly transfer me from one representative to another. Their bad customer service drives away customers.
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  13. User Score
    0
    June 5th, 2018 Fort Walton Beach, FL
    1 people found this review helpful!
    Started service on 2 year contract in 2012. They called in Jan 2018 for insurance verification and I cancelled the service. The transmitter which call the sheriff’s department was removed by the servicing Company in March 2018. I called to see why they were still charging my checking account in April 2018. I apparently didn’t complete the cancel to their satisfaction and I hopefully got it cancelled correctly in May 2018. They charged me $45.56 on 6/05/18. Previously it had been $58.85 so hopefully I finally got it cancelled. I will never do business with them again. I feel like they treated me very badly and that they are sham artists. I recommend you find a cheaper alternative to Mini.
    Read More
  14. User Score
    0
    June 5th, 2018 Rochester, NY
    1 people found this review helpful!
    Charged for service for the month after I moved. When calling to cancel I was assured that I had received last billing.

    Tried calling to rectify and was on hold for one hour and ten minutes after which I was disconnected.

    Company has changed hands 3 times in just as many years.

    Read More
  15. User Score
    0
    May 31st, 2018
    3 people found this review helpful!
    WATCH OUT! These guys will verbally tell you things about your contract that aren’t true, to get you to sign. Then, when you don’t read the 33 page contract, you discover they have scammed you into signing a long-term contract.

    Their correspondence department is UNRESPONSIVE and will NOT do their customers justice.

    RUN AWAY!

    Read More
  16. User Score
    0
    May 30th, 2018 Pittsburgh, PA
    3 people found this review helpful!
    By far the worse security system ever. Customer care sucks. I tried to cancel my account 3 times when my contract was up and they would just put me on hold after to speaking with someone. Then never get back on the phone. I spent over three hours trying to cancel this service and still got questioned by an account mgr. I will never ever ever again or recommend anyone for this security service. No discounts were ever offered even after my contract was up. I had old equipment and never got new equipment. My billing went from 42.79 to 50.44 without my knowledge. Then the account mgr tried to drop it to 40.18 when I tried to cancel my service. Really what a sucky company.
    Read More
  17. User Score
    0
    May 28th, 2018
    4 people found this review helpful!
    Canceled inAugust 10 months ago still receiving monthly bills called 3 times since they always have an excuse why it’s not cancelled offered to pay for the equipment their answer is remainder of the lease which is almost 3 years totaling over $1200 for $300 worth of equipment. Do not sign with these people they’re not worth the aggravation there are good honest companies to choose from this company is not one of them I’m waiting a court date now to fight this.
    Read More
  18. User Score
    2
    May 26th, 2018
    1 people found this review helpful!
    My mother’s system was down for over a month. The company said they don’t always call when the alarm system isn’t working, they don’t have the phone bandwidth to call people when their security is down.

    They make ppl sign a contract promising to call a line that is often 1-2 hours wait to test their security system every month. When I called that #, I waited over an hour and it hung up on me, But if that call isn’t made, the customer themselves is legally responsible for anything that happens to their home. Yes, some other companies offer similar deals, just know this is NOT GOOD for the elderly.

    Read More
  19. User Score
    0
    May 25th, 2018
    2 people found this review helpful!
    I just wanted to start by saying customer servers is rude and there installers are useless my security system was installed improperlly to my house they ran the power for the equipmemt threw the wrong wireing and the company refuses to come out and fix the wiring configuration without charging me for there mistake and when i call up to the company the employees get hostile and rude with me if i can give this compamy negative stars i would. For amy body looking for home security do not use this company its a night mare dealing with them
    Read More
  20. User Score
    10
    May 24th, 2018
    3 people found this review helpful!
    Today I called Moni with the intent to cancel my service. I had no problems with the service itself, just felt like I didn’t need it anymore.
    After being connected to a representative (Nezi) I not only didn’t cancel my service, but actually extended my service agreement! Moni has lots of options and services that I didn’t know about. It’s a good company with excellent, friendly customer service. That goes a long way with me. People seem to only take the time to write a review when it’s a negative one. Nezi was great and the phone call was so helpful and pleasant. Thank you Nezi! ?
    Read More

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Our Score
7.7
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
$34.95-$54.95

Up-Front Costs

Activation, Install & Equipment
$99-$149

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Pay 80%

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
261

Number of Reviews

User reviews here on BHSC
692
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,252