Monitronics has been providing home security solutions since 1994. Its monitoring operators are CSAA-certified and have been thoroughly trained to help you out whenever your system sends an alert. Monitronics use top-of-the-line equipment in their home security systems and each system comes with a lifetime warranty. While Monitronics offers a number of features and equipment that compete with top companies, its poor customer service, hidden fees, and confusing terms and conditions are what ultimately prevent this company from reaching top-rated status.
- Home Automation Options
- False Alarm Protection
- Flexible Moving Options
One thing we like about Monitronics is its option to upgrade to home security packages that include home automation features. These features allow users to both monitor and control their home security system remotely, and also receive mobile text or email alerts. With Monitronics’ Premier package, customers can control their garage doors, locks, thermostat, lighting, appliances and access live and video for no extra cost.
Monitronics also offers a number of protection features to help you in the event of a false alarm. The company’s false alarm protection covers up to two false alarms caused by the system each year, and reimburses users up to $50 for each false alarm. Few companies offer false alarm protection, making Monitronics unique in this regard.
For customers who have had their Monitronics security system for over a year and are up-to-date on their monthly payments, Monitronics will assist with moving and reinstalling the security system to a new home for free. This offer comes with the option to extend the terms of your current rate for up to 24 months.
- Higher Prices and $99 to $149 Activation Fee
- Possible Rate Increases
- Lengthy Contracts
- Poor Customer Service
Monitronics’ monthly monitoring rates are more expensive than top rated companies that charge almost half of what Monitronics charges and while Monitronics claims to offer both free equipment and free installation, these terms are somewhat misleading. Each home security package offered by Monitronics comes with a sizable activation fee, which, depending on the package, can be as high as $149. No home automation features are available with Monitronics Basic Security plan and you will have to pay for them additionally if you go with the next plan up. Basically, it’s a way for them to get you to pay for the most expensive plan if you want any of the home automation features.
Monitronics requires anywhere from three- to five-year contracts on each of its packages, and customers who want to move their system into their new home may be required to sign a completely new contract. Montronics also reserves the right to change the monthly rate of these contracts after the first 12 months. And as Monitronics’ home security packages are already more expensive than those of industry leaders, customers may find they’re paying a great deal more for the same level of home security.
Most users on our site have complained about Monitronics’ poor customer support, particularly over the phone. Customers also report being billed for services not rendered, and failing or faulty equipment. Due to Monitronics’ extensive terms and conditions surrounding false alarm and theft claims, customers may have a hard time securing reimbursement for false triggers and burglaries.
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