|Expert Review||FAQs||Video Tutorial||Equipment Review||Consumer Reviews|
Founded in 1994, Monitronics has provided home security solutions to over 1 million customers. The company uses high quality, warrantied equipment and offers several plans for customers to choose from. Additionally, Monitronics operators are CSAA-certified (an accreditation that requires more than 96 hours of classroom training and 8 weeks of hands-on monitoring), so customers can be confident that they are in good hands.
While its features and equipment are comparable to other high-rated home security companies, hidden fees and contract terms ultimately prevent Monitronics from being a top dog in the industry.
- Multiple equipment packages
- Low upfront costs
- False alarm protection
- Flexible moving options
Multiple Equipment Packages
Monitronics offers great equipment for both home security and home automation. There are three equipment plans for customers to choose from: Basic, HomeTouch, and HomeTouch Premier. Each of the three plans include basic system components, while the two higher plans provide extra features such as video cameras, remote system control, and text alerts. With multiple plans available to them, customers have the ability to find an option that best meets their home security needs and budget.
For a complete review on their equipment and packages, see the ‘Equipment Review” section below.
Low Upfront Costs
Monitronics will provide its customers with free equipment and installation (minus a few exceptions), keeping upfront costs low and affordable. However, there are some fees to be aware of—more on those below.
False Alarm Protection
False alarms aren’t incredibly common, but they do happen. Monitronics offers a number of protection features to help customers in the event of a false alarm. For example, the company will cover up to two false alarms each year. Additionally, Monitronics will reimburse customers up to $50 for each false alarm. Few home security companies offer any type of false alarm protection, making Monitronics unique in this regard.
Flexible Moving Options
Monitronics offers free moving services to customers who have had a security system for at least a year and are up to date on their monthly payments. This offer comes with the option to extend the terms of the contract at the current rate for up to 24 months. If the customer is not interested in moving the system to their new home, Monitronics will allow them to transfer the contract to their homebuyer or pay off the remaining balance.
- Lengthy contracts
- High monthly rates and activation fees
- Possible rate increases
All Monitronics plans require that customers sign into a binding three to five-year contract. While three years is the average contract length in the home security industry, there are some companies that offer a shorter contract length or do not require customers to sign into an annual contract at all.
Higher Monthly Rates and Activation Fees
Although Monitronics offers free equipment and installations, the company’s monthly monitoring rates are quite a bit higher than those of other top-rated security system providers. For example, Monitronics monitoring prices start at $34.95 per month and only go up from there. In addition to steep monthly rates, the company also charges a sizable activation fee, which, depending on the package, can put customers back up to $149.
Possible Rate Increases
The monthly rates advertised by Monitronics are based on a 36 to 60-month monitoring agreement. However, actual rates could increase after 12 months, leaving customers locked into a contract and paying a higher rate than they were expecting.
All questions and answers in this FAQ section have been taken directly from the Monitronics website. For any additional questions, we recommend visiting the company’s site or calling Monitronics directly.
Can you put my account on hold while I’m moving?
Monitronics is unable to hold or place your account on hold due to UL® requirements. However, if you are moving your service to a new location, a downtime credit may be applied to your account.
I’m moving soon. What happens to my alarm monitoring service?
Monitronics has a flexible move program to fit our customers’ needs. Find the option that works best for you:
- Transfer your service to your new home by taking advantage of Monitronics’ Free Move Program.
- Arrange for the incoming homeowner to take over your current system and contract.
- Transfer your contract to someone else.
- Pay off the remaining balance.
How do I move my monitoring service?
Monitronics sets up moving customers with a new security system, including undisturbed monitoring service, for free. Our move program includes free equipment, free installation, free activation and free extended service. Your monthly rate will remain the same unless you choose to add additional services.
Contact Monitronics and speak with a Move Specialist (press option 2, and then option 4). They can assist you with transferring your monitoring service to your new location. Simply provide us with your new address, new phone number, and other contact information to begin a service transfer.
Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.