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Brinks Home Security

7.1

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Quick Look at Brinks

  • Over 1 million subscribers
  • Cost $29/month

Brinks is one of the most widely recognized brands in the home security industry and is known for its dedication to security and protection.

Brinks Home Security currently has more than 1 million subscribers, making it one of the largest home securitycompanies in the United States. Brinks strives to provide simple, affordable, personalized, reliable home security that its clients can be confident in.

The Brinks Home Security cost is $29 per month, just about average for monthly home security monitoring services in the industry.

The experienced home security company also aims to offer great service and treat every customer like family. The company also aims to offer great service and treat every customer like family.

Brinks Home Security Reviews

Brinks customer reviews are mostly positive, receiving a 3.9 out of 5 rating from over 3,700 customer reviews on Best Company.

Most of the negative reviews take issue with the company's policies related to billing, contract terms, or negative customer service experiences. However, the majority of positive reviews point out that the company's customer service is one of their strong points.

There don't seem to be as many complaints about the Brinks' security system as other home security companies receive for faulty security devices.

Overall, we believe it is safe to recommend Brinks Home Security to interested customers.

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Brinks Home Security Cost

How much does Brinks Home Security cost?

Brinks Home Security costs between $299-$499 depending on the plan customers choose. There is also a monthly professional monitoring cost between $29-$39 per month.

Brinks Home Security Packages

Brinks is clear and transparent with its pricing and offers three primary home security plans and packages, with different motion sensor, security camera, and smart home device offerings:

Nest Secure - $299 upfront, $29 per month for monitoring

  • Nest Guard
  • 2 Nest Detects
  • 2 Nest Tags
  • Yard Sign and Stickers
  • Nest App

Home Complete - $399 upfront, $29 per month for monitoring

  • Brinks Home Touch
  • Wireless Motion Sensor
  • 3 Wireless Door Sensors
  • Yard Sign and Stickers

Home Complete with Video - $499 upfront, $39 per month for monitoring

  • Brinks Home Touch
  • Wireless Motion Sensor
  • 3 Wireless Door Sensors
  • Indoor Camera with Night Vision
  • SkyBell Slim Line Video Doorbell
  • Yard Sign and Stickers

Brinks Home Security Customer Service

  • Professional or DIY Installation
  • 30-Day Risk-Free Trial

Professional or DIY Installation

Brinks Home Security claims that installing its home security systems is very easy. According to the company, "if you can hang a picture on the wall, you can set up any of [its] systems".

Each system component comes with extra-strength adhesive strips to make placement quick and simple. Using tools is not necessary; however, customers can use screws to secure motion sensors or their control panel if they'd like.

With Nest Secure systems from Brinks, the Nest App will guide the customer through installation and setup step by step. After that, the company will contact the customer to activate monitoring.

With Home Complete home security systems from Brinks, a technician will guide the customer through the process over the phone and then test the system remotely to ensure the system is set up correctly.

For customers who'd prefer not to install their own system, Brinks can put them in contact with a trained professional who can provide a professional installation of their home security system.

30-Day Risk-Free Trial

Brinks allows customers to try out one of its home security systems at no risk for 30 days. If the customer chooses to cancel their service within the first 30 days, they'll receive a full refund with no termination fee.

Brinks Home Security Products

  • Brinks Security Equipment
  • Options for Arming and Disarming the System
  • Patented Alert System
  • 2-Year Product Warranty

Brinks Security Equipment

Brinks is a solid option for customers who want a trustworthy, traditional home security system that also offers home automation capability.

The company provides home security system equipment and smart home devices in addition to the equipment provided to customers in their home security package:

  • Window/Door Sensors: $29
  • Smart Doorbell/Doorbell Camera: $199
  • Outdoor Camera: $249
  • Indoor Camera: $199
  • Keychain/Keyfob Remote: $29
  • Glass-Break Sensor: $79
  • Smoke Detector: $89
  • IQ Wireless Carbon Monoxide Detector: $79
  • Smart Switch: $79
  • Z-Wave Outdoor Module: $59
  • FireFighter Fire Alarm: $99
  • IQ Wireless Flood Detector: $49
  • GE Talking Touch Screen Keypad (for Simon XT/XTi): $160

Options for Arming and Disarming the System

Each Brinks home security system provides customers with multiple ways to arm and disarm their system. With Brinks' Nest Secure system, customers can arm and disarm their security system using the unique Nest Tag, a passcode, or the Nest app.

With Brinks' Home Complete system, customers can arm and disarm their system using a passcode, the Brinks Home Security app, Bluetooth hands-free disarming, or an optional keychain remote.

As well as having the Brinks app, the company's security systems also work with Google Assistant, Amazon Alexa, and other voice-compatible security devices to allow for voice commands.

Patented Alert System

When a customer activates monitoring with Brinks Home Security, they will create a list of emergency contacts. However, customers do have the ability to update their list at any time.

In the event of an alarm, Brinks' Alarm Response Center will begin contacting the individuals on the list.

Customers will receive notifications through the Brinks mobile app, but they will also have access to ASAPer, Brinks' patented alert security system that connects as many emergency contacts as they want.

When an alarm goes off, customers and their emergency contacts will automatically receive their choice of voice calls, texts, and/or email notifications from Brinks Home Security while the company works on their behalf to contact help if it's needed.

Customers can also quickly declare a false alarm if necessary.

Emergency contacts can also participate in ASAPer's group chat, which lets them send each other private messages when an alarm occurs to make sure it's resolved as it should be.

2-Year Product Warranty

The hardware on each Brinks home security system is covered by a 2-year limited warranty. In the event that anything breaks during the first two years, Brinks will replace it.

Brinks Home Security Experience & Quality

Currently, Brinks only offers wireless monitoring for its home security systems, which means that landline and cellular monitoring are not available.

Although there are a lack of monitoring options to choose from, wireless systems are simple to install, easy to move to a different location, and very secure.

Our Recommendation

Brinks Home Security is a solid option for customers who are interested in a simple-to-install, wireless DIY home security system. The company offers various package options and is upfront about its pricing.

With a 30-day money back guarantee and a 2-year warranty on devices, customers can be confident in the performance of their system.

Additionally, with a patented smart home security system and multiple options for arming and disarming the securitysystem, customers can have the peace of mind that their home is safe and secure.

See Brinks Home Security Deals

Brinks Frequently Asked Questions

Are Brinks and ADT the same company?

In 2017, Tyco International, Ltd. bought Brinks Home Security. Tyco also owns ADT and reportedly plans on merging the two companies into one. At this time, Brinks Home Security does not appear to be an ADT authorized provider.

Is Brinks Home Security a good company?

Brinks is a good company and a decent option for potential home security customers who prefer an easy-to-install and wireless security alarm system.

Fortunately, Brinks is upfront about its pricing and, even though it isn't the cheapest option, offers fair prices for its smart home devices and monitoring service.

The company currently has too few customer reviews on BestHomeSecurityCompanys.com to give an accurate account of how customers feel about Brinks today or the quality of its customer service.

To give potential customers an indication of customer satisfaction, the Brinks security app has 3.6/5 star rating with 470 customer reviews on the App Store.

How long is the contract with Brinks?

Customers don't have many options with Brinks as far as contract length is concerned. The company offers a 36-month or 3-year contract on home security monitoring.

How do I cancel my Brinks contract?

Call Brinks at 800-447-9239 to speak with a company representative about cancelling. After that call, Brinks will send you a cancellation document that you can sign online.

This document will explain the company's cancellation process (30 days) as well as the exact amount of your final bill. The company states that you will receive your cancellation documents within 24 business hours of speaking with a company rep.

Who are Brinks' competitors?

According to this site, Brinks Home Security ranks #13 out of 91 total home security companies. While we recommend you check out all home security companies before making a decision on an alarm monitoring option, here are the top home security companies:

  1. Vivint Smart Home
  2. Guardian Protection
  3. Frontpoint
  4. Cove
  5. LiveWatch Security

These companies are ranked primarily by price and customer reviews. Be sure to compare the customer satisfaction of each company to find the right home security option.

Contributor

Chad Zollinger

Chad Zollinger

Managing Editor

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