Best Home Security Companys

121 Companies 15,030 Real Customer Reviews

#10

MONI Smart Security

Flexible home security and automation packages

Our Score
7.7
User Score
1.2

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Our Score
7.7
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
$34.95-$54.95

Up-Front Costs

Activation, Install & Equipment
$99-$149

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Pay 80%

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
261

Number of Reviews

User reviews here on BHSC
696

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

The Good

  • Multiple equipment packages
  • Low upfront costs
  • False alarm protection
  • Flexible moving options
Multiple Equipment Packages

Moni Smart Security offers great smart home technology and equipment for both home security and home automation. There are three equipment plans for customers to choose from Basic, HomeTouch, and HomeTouch Premier. Each of the three plans includes basic system components, such as alarm monitoring services, a control panel, motion sensors, window sensors, and door sensors. The two higher plans provide extra features such as security cameras, remote system control, and text alerts. Other smart home technologies and alarm monitoring equipment, such as video doorbell security cameras, are also available. A mobile app for iPhone and Android users that acts as a remote control panel with many features. Users can access their Skybell HD camera and utilize the two-way voice feature. With multiple plans available to them, customers have the ability to find an option that best meets their home security needs and budget.

Low Upfront Costs

Moni Smart Security will provide its customers with free equipment and installation (minus a few exceptions), keeping upfront costs low and affordable. However, there are some fees to be aware of—more on those below.

False Alarm Protection

False alarms aren’t incredibly common, but they do happen. Moni Smart Security offers a number of protection features to help customers in the event of a false alarm. For example, the company will cover up to two false alarms each year. Additionally, Moni Smart Security will reimburse customers up to $50 for each false alarm. Few home security companies offer any type of false alarm protection, making Moni Smart Security unique in this regard.

Flexible Moving Options

Moni Smart Security offers free moving services to customers who have had a security system for at least a year and are up to date on their monthly payments. This offer comes with the option to extend the terms of the contract at the current rate for up to 24 months. If the customer is not interested in moving the system to their new home, Moni Smart Security will allow them to transfer the contract to their homebuyer or pay off the remaining balance.

The Bad

  • Long-term contracts
  • High monthly rates and activation fees
  • Possible rate increases
Long-Term Contracts

All Moni Smart Security plans require that customers sign into a binding three to five-year contract for alarm monitoring services. While three years is the average contract length in the home security industry, there are some companies that offer a shorter contract length or do not require customers to sign an annual contract at all.

Higher Monthly Rates and Activation Fees

Although Moni Smart Security offers free equipment and installations, the company’s monthly alarm monitoring rates are quite a bit higher than those of other top-rated security system providers. For example, Moni Smart Security monitoring service prices start at $34.95 per month and only go up from there. In addition to steep monthly rates, the company also charges a sizable activation fee, which, depending on the package, can set customers back up to $149. Customer satisfaction reviews have suffered as a result.

Possible Rate Increases

The monthly rates advertised by Moni Smart Security are based on a 36 to 60-month monitoring agreement. However, actual rates could increase after 12 months, leaving customers locked into a contract and paying a higher rate than they were expecting.

The Bottom Line

Moni Smart Security has over two decades of experience in the home security industry. The company offers multiple equipment packages, flexible moving options, and false alarm protection. Moni Smart Security advertises free equipment and installations, but charges steep activation fees and requires its customers to sign into lengthy contracts with high monthly monitoring rates. Consumers who are considering Moni Smart Security should also be aware that the company reserves the right to increase rates after the first 12 months. See all Moni Smart Security reviews below.

MONI Smart Security (formerly Monitronics) received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary.

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696 MONI Smart Security Reviews

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  1. User Score
    4
    June 3rd, 2014 Pleasant Grove, UT
    1 people found this review helpful!
    We started with them 2 years ago for a 1 year contract by the sales rep ended up making it a 2 year contract. We found out later that they did not work with our phone company so we were told that they needed to send out a tech to upgrade our system. We declined and asked to be let out of our contract but they insisted we honor it.
    We ended up fulfilling our end of the contract and told that we could submit terms to end the contract in May.
    I talked to their phone rep and all they wanted to do was question me on continuing and that I could not cancel until it was in writing and I should have done that in April NOT May.
    Found out that they charged me another month payment, I called again and this rep tried to tell me my contract doesn’t end until July.
    No one attempted to make amends for the mistakes, just attempted to get me to upgrade services. They also do not upgrade their information for 30 days. So, if you move and the new place gets broken into, they will not let you know until after the system renews information 30+ days later.
    Read More
  2. User Score
    3
    April 18th, 2014 Springfield, VA
    2 people found this review helpful!
    I WAS A CUSTOMER FOR OVER 10 YEARS
    SERVICE WAS GREAT TILL DECIDED TO CANCEL THE SERVICE..

    WE MADE OUR FINAL PAYMENT AND SENT A LETTER, BUT TO NO AVAIL. ALTHOUGH WE HAVE NOT USED THE SERVICE FOR MANY MONTHS, THEY CONTINUE TO BILL US.

    MY ADVICE, STAY AWAY FROM THEM, THEY ARE WORSE THAN THE MAFIA.

    Read More
  3. User Score
    2
    March 29th, 2014 Las Vegas, NV
    1 people found this review helpful!
    NO CONCERN about leaving u with a system that u have to reset every 6-8 hours when main battery dies for 8-15 DAYS. SAID BY CUSTMER SERVICE &CUSTOMER REPAIR or DISCONNECT! Wake the babies, elderly, or loose sleep they wont bring u a battery;keep paying tho! Cant wait to spread the truth about them!
    Read More
  4. User Score
    10
    March 23rd, 2014 Ray, ND
    2 people found this review helpful!
    Had monotonics for 2 1/2 years another company knocked on our door and my husband decIded to make a switch to vivint they didn’t finish installing our system. And broke some of our old equipment weeks of calling of trying to get vivint to finish the install with no luck and rude representatives. One call to Monitronics and they took care of us including helping us get out of that horrible contract with the other company. Thank you monitronics for all your help!
    Read More
  5. User Score
    0
    March 19th, 2014 CA
    3 people found this review helpful!
    BEWARE – We have had their service for appx 20 months, and just recently sold our home. When we called to cancel service we were told we owed a $500 cancellation fee – per the contract we signed. We did NOT sign a contract (took over an existing contract from previous home owner) and Monitronics is unwilling (or unable) to provide a copy of the alleged contract – a contract we do not have a copy of since we didn’t sign one. We were informed they fully intended to continue billing us for another 17 months, even though we no longer own the home.

    Just a small amount of web research turns up a history of billing problems with Monitronics – they make a habit of screwing their customers if they leave.

    BEWARE OF MONITRONICS. Keep a copy of ANYTHING you sign.

    Read More
  6. User Score
    5
    February 27th, 2014 Clayton, NC
    2 people found this review helpful!
    We will be glad when our contact is up. We pay 50.99 and everytime we leave home so zone goes off it is a 50.00 service call each time they come out. And to have cameras they are 900.00 each. Not happy at all
    Read More
  7. User Score
    1
    January 22nd, 2014 Concord, CA
    2 people found this review helpful!
    Sales REP took me for a ride, Make SURE you READ the FINE PRINT ON YOUR CONTRACT, SALES REP SOLD ME 2 EXTRA DEVICES, Smoke Alarm and motion detector , SALES REP told ME WE WILL ONLY BE CHARGE AN EXTRA $5.99 A MONTH FOR 1 YEAR for the 2 DEVICES and then it would go back to $30.00 a month. After the ONE YEAR THE PRICE IS THE SAME AND IT WENT UP $1.00. THE COMPANY MONTRONICS CAN RAISE YOUR RATES ANYTIME THEY WANT WITHOUT YOUR AUTHORIZATION . We got the monthly service for $30 a month and for another $5.99 for one year ,
    Read More
  8. User Score
    0
    January 3rd, 2014 Pleasant Grove, UT
    3 people found this review helpful!
    Been having too many problems with their billing dept. Tired of fighting over a bill that is a month or more overdue because they forget to send a notice of bill that is due.
    Read More
  9. User Score
    8
    December 20th, 2013 Hyattsville, MD
    3 people found this review helpful!
    I had an install in my new home, the install went well and the person doing it even wore booties! Service on the equipment works well and I have had some custom up grades done on my pad over the phone. The up grades were handled with excellent knowage of the system.

    My only complaint was with the monthly billing. The bill was due on the 17th of the month and automatically taken out, which I agreed to. After about two payments they stared collecting a day early, then two and even up to a week. At times this over drafted my bank account. I had to cancel auto payments and am now forced to log into the website monthly to pay my bill.

    Read More
  10. User Score
    9
    December 19th, 2013 Clayton, NC
    1 people found this review helpful!
    I’ve had service for 20+ years, great service! Our dog set off alarm once and they called cell and our other family contact. Other than fairly high bill, very pleased.
    Read More
  11. User Score
    0
    November 14th, 2013 Bethlehem, PA
    4 people found this review helpful!
    I have monitronic for about 3 years and every few months I have problems with the system.
    Read More
  12. User Score
    0
    November 13th, 2013 Maywood, CA
    5 people found this review helpful!
    UNHAPPY
    Read More
  13. User Score
    10
    November 13th, 2013 Maywood, CA
    3 people found this review helpful!
    I WAS A CUSTOMER FOR MORE THAT 10 YEARS
    SERVICE WAS GREAT TILL WE LOST OUR HOUSE
    AND ASK TO CANCELLED SERVICE.THE NUMBER OF CALL TO STOP SERVICE AND THE NUMBER OF THEIR REP CALLING DEMANDING PAYMENT.
    I HAVE TALKED POSSIBLY WITH EVERY SINGLE REP
    FROM THEIR COLLECTION AGENCY.ITS TO BAD
    MY NEXT HOUSE DEFINATELY NOT MONITRONICS
    Read More
  14. User Score
    0
    October 11th, 2013 New Iberia, LA
    4 people found this review helpful!
    Horrible service. Discontinued monitoring in June but they continued to charge us until sept. It was an act of congress to get the service discontinued in the first place. It was everything just short of my first born child to disconnect, even thought the contract had been up for 5 yrs. customer service and support is a joke. Always put on hold. DO NOT use this company!!!
    Read More
  15. User Score
    7
    July 12th, 2013 Bonney Lake, WA
    1 people found this review helpful!
    Overall we have been happy with them, they have responded quickly over the system when it has gone off and another time our dog set our alarm off and they called our cell phones, while concurrently listening into our house for any possible noise. After checking into several other monitoring companies we have chosen to have them install in our new house also.
    Read More
  16. User Score
    5
    June 19th, 2013 West Jordan, UT
    2 people found this review helpful!
    Very expensive and not the best support. Equipment and features are very good. Pros and cons just like other security systems I’ve used before.
    Read More

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Our Score
7.7
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly payment
$34.95-$54.95

Up-Front Costs

Activation, Install & Equipment
$99-$149

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Pay 80%

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
261

Number of Reviews

User reviews here on BHSC
696
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,317