Best Home Security Companys

124 Companies 16,018 Real Customer Reviews

#10

MONI Smart Security

Flexible home security and automation packages

Our Score
7.7
User Score
1.2

Talk to a rep  877-625-9069

Our Score
7.7
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-$54.95

Install & Equipment Fee

$99-$149

Contract Length

36-60

Cancellation Policy

Pay 80%

System Relocation Fee

Free

Number of Reviews

698

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#10

1.2
$34.95-$54.95
$99-$149

Pros

Multiple Equipment Packages

Moni Smart Security offers great smart home technology and equipment for both home security and home automation. There are three equipment plans for customers to choose from Basic, HomeTouch, and HomeTouch Premier. Each of the three plans includes basic system components, such as alarm monitoring services, a control panel, motion sensors, window sensors, and door sensors. The two higher plans provide extra features such as security cameras, remote system control, and text alerts. Other smart home technologies and alarm monitoring equipment, such as video doorbell security cameras, are also available. A mobile app for iPhone and Android users that acts as a remote control panel with many features. Users can access their Skybell HD camera and utilize the two-way voice feature. With multiple plans available to them, customers have the ability to find an option that best meets their home security needs and budget.

Low Upfront Costs

Moni Smart Security will provide its customers with free equipment and installation (minus a few exceptions), keeping upfront costs low and affordable. However, there are some fees to be aware of—more on those below.

False Alarm Protection

False alarms aren’t incredibly common, but they do happen. Moni Smart Security offers a number of protection features to help customers in the event of a false alarm. For example, the company will cover up to two false alarms each year. Additionally, Moni Smart Security will reimburse customers up to $50 for each false alarm. Few home security companies offer any type of false alarm protection, making Moni Smart Security unique in this regard.

Flexible Moving Options

Moni Smart Security offers free moving services to customers who have had a security system for at least a year and are up to date on their monthly payments. This offer comes with the option to extend the terms of the contract at the current rate for up to 24 months. If the customer is not interested in moving the system to their new home, Moni Smart Security will allow them to transfer the contract to their homebuyer or pay off the remaining balance.

Cons

Long-Term Contracts

All Moni Smart Security plans require that customers sign into a binding three to five-year contract for alarm monitoring services. While three years is the average contract length in the home security industry, there are some companies that offer a shorter contract length or do not require customers to sign an annual contract at all.

Higher Monthly Rates and Activation Fees

Although Moni Smart Security offers free equipment and installations, the company’s monthly alarm monitoring rates are quite a bit higher than those of other top-rated security system providers. For example, Moni Smart Security monitoring service prices start at $34.95 per month and only go up from there. In addition to steep monthly rates, the company also charges a sizable activation fee, which, depending on the package, can set customers back up to $149. Customer satisfaction reviews have suffered as a result.

Possible Rate Increases

The monthly rates advertised by Moni Smart Security are based on a 36 to 60-month monitoring agreement. However, actual rates could increase after 12 months, leaving customers locked into a contract and paying a higher rate than they were expecting.

Our Recommendation

Moni Smart Security has over two decades of experience in the home security industry. The company offers multiple equipment packages, flexible moving options, and false alarm protection. Moni Smart Security advertises free equipment and installations, but charges steep activation fees and requires its customers to sign into lengthy contracts with high monthly monitoring rates. Consumers who are considering Moni Smart Security should also be aware that the company reserves the right to increase rates after the first 12 months. See all Moni Smart Security reviews below.

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698 MONI Smart Security Reviews

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  1. User Score
    0
    March 20th, 2018 Aurora, CO
    3 people found this review helpful!
    What a scam… They sign you up with 42! month lease after your contract is done without you knowing it and don’t let you cancel.
    Read More
  2. User Score
    0
    March 15th, 2018 Phoenix, AZ
    6 people found this review helpful!
    I have been trying to get a BUY OUT CHECK FROM moni smart security for quite some time now. Apparently HAD TOLD GUARDIAN THAT THEY HAD ALREADY SENT CK TO US, WHICH WE HAVE NEVER RECEIVED!!! I . so I am stuck with a bill of 338.69 BECAUSE OF THIS TERRRIBLE BUSINESS WITH THIS COMPANY!!! NOW i HAVE TO DO A PERSONAL BUY OUT TO STOP HAVING TO PAY 2 DIFFERENT COMPANIES!!! WHO WILL PAY ME BACK THE MONEY THAT SHOULD HAVE COME FROM THEM?????
    Read More
  3. User Score
    0
    March 15th, 2018 Columbus, OH
    7 people found this review helpful!
    I have been with Moni since 2005 and have made several referrals, but now I regret making those referrals. I moved in 2016 and made a 36 month contract. I went into default with my account due to life changes that were unforeseen. In 2017 I paid the balance on my account but then realized that Moni was no longer monitoring my home due to me being in default. At this time I called back and they stated that they could start monitoring my home again with a 12 month contract, I agreed. I was under the assumption that my hold contract was null and void since they had stopped monitoring me. Well, fast forward to today and I was told by Moni that when I agreed to a 12 month contract, that this was a 12 month extension to the original contract!!! Why would I do this?? The customer service rep never explained an extension of the contract. I even listened to the call play back. Now Moni is stating that they CANNOT AND WILL NOT reverse the 12 month extension because at the end of the call the customer service rep stated that “no other adjustments will be made” basically saying that the old contract was still valid. I explained to them by the customer service rep saying this, is was like the little fine print that no one reads. I asked them why the customer service agent never told me this would be an extension and they had no answers, they just kept referring to the statement he made at the end of the call. Moni is not willing to help. Then the manager began to explain to me that anytime you reactivate then you can either do a 12 month extension or pay the tech out right, which was never told to me to this date!!! If I would have known any of this, I would have never reactivated or even began a new contract with MONI. It seems like they are tricking and bullying their customers into longer contracts!!!! Awful!!!
    Read More
  4. User Score
    0
    March 15th, 2018
    6 people found this review helpful!
    Worst company ever. Do not purchase. Will not service unless you pay 85-135$ each time required. Which it will require often. Will NOT cover add one such as thermostat, sky bell or even the cameras that you purchase. Which means they charge you 72$ to monitor not repair without costs to you. ICE for the military has information on how many soldier complaints have been listed and it is not listed as a reputable company! Go to simplysafe! Do t waste money! Difficult contracts and oh almost forgot! Our technician walked off the job during installation 2 years ago and still they haven’t fully installed but claim service was completed! Just say no!
    Read More
  5. User Score
    0
    March 14th, 2018 Delaware, OH
    6 people found this review helpful!
    This is the absolute worst company. Do not use them. The service is terrible, the products are just as bad, and if you try to cancel the service good luck. It took my father over 6 months to cancel his service. They kept billing and calling. He finally contacted the Better Business bureau and they got it solved. Save you money and time
    Read More
  6. User Score
    0
    March 14th, 2018
    5 people found this review helpful!
    Stay away from Moni! We purchased a home which came with a fully installed alarm system. We wanted it monitored so we contacted Moni to begin monitoring our system. After 9 months we had a reduction in income and wanted to reduce some of our not needed monthly bills. When the installer came to hook up our system he said we would not have a time commitment with our contact because we already owned our system. Today I tried to cancel our service but was informed that our contract still had 32 months to go and Moni would not cancel it without paying the balance due. This is totally not right! I can understand a company trying to recoup their costs for a new system but in this case we provided everything and it was fully functional. Moni provided NOTHING, yet they still feel we owe them for service we do not want nor can afford. Buyer beware and stay away at all costs!
    Read More
  7. User Score
    0
    March 10th, 2018 Fairbury, NE
    3 people found this review helpful!
    Been on the phone for over an hour. Travel 5. Days a week and they just don’t care
    Read More
  8. User Score
    0
    March 10th, 2018
    6 people found this review helpful!
    This company has a very shady cancellation process. They just won’t cancel it. I eventually had to place a stop payment order with my bank that cost me $35. Then they had the nerve to call me saying I owed them money 4 months after I cancelled my service.
    Read More
  9. User Score
    0
    March 6th, 2018 Hollywood, FL
    4 people found this review helpful!
    Worst security company I have dealt with. From begining to end everything has been bad. Bad customer service, bad installation, bad contract negotiation. They ask you to sign a contract just to increase your premium later on without letting you know. once your contract is over get ready for the second batch of lies. They lie about the new premium, they lie about the service, they lie about everything and then you are wondering, do I really want to secure my house, my family, my belongings to this kind of people? They dont respect not even themselves. It is really a shame that companies like this one can operate in US.
    Read More
  10. User Score
    0
    March 2nd, 2018 Las Vegas, NV
    6 people found this review helpful!
    Worst customer service procedure on earth. So my alarm system beeps every 7:00pm and I called for a simple question. The first time I called for my mom they wanted to know the password to access the account. All I needed to know was where to buy the battery and he was about to argue with me why I couldn’t get that information. The second time I called I had a password, and they told me it wasn’t the right password. All I needed them to do was send a tech out to look at the alarm system yet they asked for all sorts of verification, they wanted the name of the two other contacts, and the last 4 digits of your last payment transaction. It wasn’t enough I had one. I was like your system has been offline for a month. We’re still paying for no service. Their excuse was they are a security company so they can’t do anything unless you can match their incorrect information. Sucky security company if you can’t tell your system isn’t working.
    Read More
  11. User Score
    0
    February 26th, 2018 Leesburg, VA
    2 people found this review helpful!
    Nearly hour hold times, bad service, nickel and dime when something goes wrong, have cancelled service and when I decide to get a security system again, I’ll throw away this junk and go with a reputable company
    Read More
  12. User Score
    0
    February 26th, 2018
    2 people found this review helpful!
    The worst costumer service, worst contract, worst service and the time I regret the most not have money enough to sue someone!!!!! It is a Scam security company, they should protect against themselfs!
    Read More
  13. User Score
    0
    February 24th, 2018 Clarksville, TN
    8 people found this review helpful!
    We have tried to cancel our service four times. Still being charged and every time we call on hold for over 30 mins. Then they tell us we have to talk to a different department and then they are closed at the time.
    Read More
  14. User Score
    0
    February 22nd, 2018 Phoenix, AZ
    3 people found this review helpful!
    horrible wait times on the phone, 40 minutes plus

    also i assumed account that was in my girlfriends name when we were together and once we got married I called and put Moni account in my name and now found out that they started contract all over, 36 months when we already paid a year and a half.

    Rip off

    Read More
  15. User Score
    0
    February 22nd, 2018 Ogden, UT
    6 people found this review helpful!
    I have been trying to cancel my account with Moni for months now. We moved 3/15/17 and called to put our account on hold while we built. I spoke to a super nice guy that promised to hold our account for 6 months. He also said once we moved he would drop our rate from $69.99 to $30. He was giving us new equipment and promised we’d have a 12 month contract. I was super grateful and waited to finish our new home. Moni continued to bill us even though our account was suppose to be froze. I called again 6/27/17 and was given an email stating the facts above. The guy I spoke to left Moni sometime between June and August. I called again in September to see why we were still being billed and I found my contact gone. Everything he promised was not going to be done. I sent Moni the email proving what he promised. I spoke to Krina Wheatley in January and she promised she would keep the promises within the email. I called a few days later to change the hardware from 5 door sensors to 4 and she started being very rude. I told her I did not need certain equipment and I would like to drop some and get different stuff. She informed me I was all the sudden under contract until 2020, even though the email said it was a 12 month contract, and how they original person gave me too much product anyway. I asked what I could do to cancel and she stated we had to pay every month of our remaining contract.
    All in all Moni is a total SCAM. I hope this review helps other avoid Moni
    Read More
  16. User Score
    8
    February 21st, 2018 Boiling Springs, SC
    4 people found this review helpful!
    I called to actually cancel my service but was offered vouchers to lower my monthly plan and cut it in half for two months. The lady who took my call was very helpful and friendly. I’ve never had Ana issue with them and enjoy their service
    Read More
  17. User Score
    0
    February 21st, 2018 Mansfield, OH
    2 people found this review helpful!
    We are a military family. My husbands orders state ‘dependents: yes’ but because it doesn’t state my name they will not allow me to cancel my services. Warning to military members: don’t put the account in your spouses name if you want this unpatriotic company to support you while you move about the world supporting their freedoms!
    Read More
  18. User Score
    1
    February 14th, 2018 Birmingham, AL
    4 people found this review helpful!
    Despise this company. Tried to cancel. They offered a discount rate to keep me and then I found out the discount was only for 2 years but they were extending my contract a full 2 years. Good think I asked some questions or they would have tide me a full 7 years instead of the 5 original ones. They have gone up on my rates and I need out of the gimmick. Help???
    Read More
  19. User Score
    0
    February 13th, 2018 Riverside, CA
    3 people found this review helpful!
    I have been a customer for over 15 years. I recently sold my house and tried to cancel service over the phone. You must wait for an email for the procedures that instruct you to wait for an additional email from Docusign. After they receive the doc it would take 30 days to cancel. I tried calling the 24/7 number but the recording states to call during normal business hours. I called and voiced my complaint to someone and was told I would be transferred to customer. I was hung up on. When I called back I got the same recording to call back during business hours. I sent an email complaining and did get a next day response that the document would be sent and to call customer service if not received in 3 days. This is a scam. I bet if I were signing up for service the service would be excellent. I would never recommend this company to anyone, ever.
    Read More
  20. User Score
    0
    February 9th, 2018 Costa Mesa, CA
    4 people found this review helpful!
    I have been with this company for over 2 years.I would not recommend this company. My alarm went off for no reason at 1am. I was in bed asleep. I bought the extended term plan because the salesman assured me that there would be no out of pocket cost to me if a technician had to come to my home for service. I called the next day and spoke with Tony in Technical Support who informed me that the insurance policy that I purchased requires a $50 co-pay. What insurance policy? The salesman never mentioned a policy or a co-pay. They will tell you anything to get a contract. Buyer beware!
    Read More

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Our Score
7.7
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$34.95-$54.95

Install & Equipment Fee

$99-$149

Contract Length

36-60

Cancellation Policy

Pay 80%

System Relocation Fee

Free

Number of Reviews

698
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378