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Simplisafe Home Security Systems
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#4
Simplisafe Home Security Systems

SimpliSafe

DIY Installation, No Contract, $230-640 for equipment

Our Score
8.3
User Score
6.9

Visit Site

Our Score
8.3
User Score
6.9
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
408

This Review is maintained by Chase Sagum

Review Last Updated: January 10, 2017

Founded in 2006, SimpliSafe is a “do it yourself” home security system company based out of Boston, Massachusetts. SimpliSafe’s goal is to offer affordable, wireless, no-contract home security systems for average individuals. SimpliSafe is unique because its equipment is straightforward to purchase and simple to install. Customers of SimpliSafe get to take advantage some of the most competitive monitoring prices in the industry.

The Good

  • No annual contracts
  • Monitoring starting at $14.99/month
  • 3-year equipment warranty
  • 60-day money back guarantee
  • Good home security option for renters

No Annual Contracts

SimpliSafe does not require its customers to sign into lengthy contracts. Instead, the company offers flexible month-to-month monitoring service plans.

Monitoring Starting at $14.99/Month

SimpliSafe caters to customers of all budgets by providing some of the most affordable monitoring plans in the industry. Packages range from $14.99/month

3-Year Equipment Warranty

All SimpliSafe equipment comes with a 3-year product warranty. If anything goes wrong with the system, SimpliSafe will replace the part for free.

60-Day Money Back Guarantee

Potential customers have the opportunity to test a SimpliSafe alarm system package for 60 days. If the customer is dissatisfied with the equipment or service, they can send it back for a full refund.

Good Home Security Option For Renters

SimpliSafe’s equipment is wireless, which means that no intrusive hardwiring is required. Additionally, the system is portable, so it can easily be moved if the customer needs to relocate.

The Bad

  • Upfront costs
  • No professional installation option
  • Recent reports of system vulnerability
  • Customer complaints

Upfront Costs

Although many SimpliSafe customers will still save money in the long run due to the company’s low monthly monitoring prices, there is an upfront equipment fee that ranges from $200 to $500+. If you need a system immediately and do not have cash on hand, there are other DIY security companies that do not charge any upfront equipment fees.

No Professional Installation Option

Some customers would prefer to have their home security system professionally installed rather than doing it themselves. Unfortunately, SimpliSafe does not offer professional installation options.

Recent Reports of System Vulnerability

As reported by Forbes in February 2016, SimpliSafe hardware is vulnerable to hackers, which could compromise the security of the home.

Customer Complaints

According to the user reviews we’ve received, chief complaints from SimpliSafe customers center around technical problems with the equipment, long customer service wait times, and issues with receiving the wrong hardware.

The Bottom Line

If you would like the peace of mind that a home security system provides without having to sign into a lengthy contract, SimpliSafe may be a good option for you. With SimpliSafe, customers receive professional monitoring services for a low monthly fee—$14.99, depending on the plan.

While the month-to-month fees are very affordable, SimpliSafe’s upfront equipment costs of $200 to $500+ can be pricey. If you’re more interested in a small upfront fee and are willing to pay a bit more per month, check out the reviews on Frontpoint Security and Protect America.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.6
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.4
$34.95-49.95
$99

#4
Simplisafe Home Security Systems

6.9
$14.99
$229.96-638.85

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408 SimpliSafe Reviews

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  1. User Score
    9
    February 21st, 2017 Nazareth, PA
    1 people found this review helpful!
    Had system for only a couple weeks. All sensors work fine, cell service is good. I found customer service good when I called to make sure they would call the right emergency services. I’ve had an ITE commander 2000 for 17 years without any issues. This new one seems cheaper than the US made ITE, but seems to function as well and uses much more readily available batteries. Plus, it’s cellular, which would have cost 900.00 to upgrade my alarm to, plus 45a month for cellular monitoring. So far, so good with Simplisafe. The keychain remote CAN arm in home mode….Hold I’m away and off buttons at same time….Someone complained about this. Also, those complaining should read the manual. Most of the shortcomings are really not and some complaints are really things done for a reason. I am worried about false alarms, as I get a hefty charge for those bit so far none. The cell phone either app is great, too. Very simple but a nice feature. Setting sensor names and variables from a web page is fantastic. Try any of this from a panel like my old system. You’ll see what I mean.
    Read More
  2. User Score
    10
    February 21st, 2017 Holly Springs, NC
    2 people found this review helpful!
    Great company for customer service. Always willing to help if a problem arises immediately. No long waits on phone contact. Highly recommend.
    Read More
  3. User Score
    5
    February 20th, 2017
    0 people found this review helpful!
    In regards to the Camera, they need to upgrade it! Maybe have more pricing option than $4.99, Possibly a 1 day Cloud coverage for a couple bucks more would be nice. Also, an option to start recording when a sound or motion is detected would be a plus They also need to revise the time it starts recording, like immediately as you are walking to your door, & as soon as the away mode is pressed when leaving your home, NOT after it stops counting down (1 minute) Alot of things can happen in that 1 minute where it’s not recording anything, as you are opening your door to leave the house!
    Read More
  4. User Score
    9
    February 20th, 2017 Woonsocket, RI
    1 people found this review helpful!
    The outlet for the main unit shorted out and burned the plug for it. I contacted SimpliSafe and the mailed me another one at no cost. I do not use the monitoring because I have a handicapped daughter and two dogs in the house and there is almost always a parent or a nurse in the house. We turn the system on at night when there is no one there but us.
    Love the system and love no contract…..
    Read More
  5. User Score
    1
    February 19th, 2017
    2 people found this review helpful!
    READ CAREFULLY!!!!!

    If an intruder un-plugs the portal (thing with blue light) it cuts off all communication and disarms the system, so pretty much * pointless *

    Read More
  6. User Score
    3
    February 19th, 2017 Asheville, NC
    1 people found this review helpful!
    Every time I log into my online account, the defaults are rolled back to ‘demo’. And the wait times for someone to return calls is unconscionable. Seriously, hours and hours and they always call back – usually a day later – when I am NOT in front of my computer. I don’t know whether I have a working system or not. Frustrating and this poor service overrides any plus to the system. It also seems like they work extra hard to push the higher price per month plan everytime I try to save my changes. VERY unhappy at this point.
    Read More
  7. User Score
    5
    February 17th, 2017
    2 people found this review helpful!
    I bought and installed a system for my entire house in January 2016. It worked flawlessly for a year – the three times I accidently set it off I was called within 3 minutes.

    However – the real test came when I finally was able to leave home for a 3 month trip. Within two weeks I was getting emails that the base unit was not communicating. I have no idea what is wrong – I won’t be home again for another month.

    Just very disappointed that when I really needed the system, it has seemed to fail. The ultimate outcome will have to wait until I return home.

    Read More
  8. User Score
    10
    February 15th, 2017
    0 people found this review helpful!
    I have had service with this company over 5 years. Easy installation, Great tech support, never had any problems with billings. I would recommend Simpli Safe to every one.
    Read More
  9. User Score
    10
    February 6th, 2017
    8 people found this review helpful!
    Well to start off, I don’t understand some of the reviews on here. I’ve had Simplisafe since February of 2013 and all the features that Ipeople are saying weren’t on there, have been on there since day one. I have never had a problem with the system and customer service to me is very quick to respond to your request. The monitoring service sometimes call me before I could even put the code in to turn it off. They’re very quick at calling the authorities also. I really appreciate that. I can arm my alarm by my phone in either Away mode or Home mode. I can also go onto the website and set up my system anyway that I want it. You can set the length of your delays or turn your delays off for an immediate alarm. You can make five different temporary passcodes. A big plus to me is the fact that I can add on or take off equipment whenever I want to. I love by Simplisafe alarm system and now that they have the camera they’ve made it even better! Don’t take my word for it try it out!
    Read More
  10. User Score
    7
    February 4th, 2017
    1 people found this review helpful!
    SimpliSafe is only as good as human memory. Most homes have several inhabitants all of whom must think and remember to activate the system when they happen to be the last person leaving the home. This provides a system that is wrought with error… human error. What’s worse is that this situation is totally preventable. If SimpliSafe would simpli (<–sic) integrate with IFTTT.com  system activation could easily be automated and human error totally avoided. Why is it SimpliSafe is counter to this automation which could be accomplished with very little coordination?
    Read More
  11. User Score
    4
    February 4th, 2017
    4 people found this review helpful!
    I spent $500, plus I’m paying approx. $25/mo. for monitoring. I’m very disappointed, base equipment doesn’t always connect so I’m without service a lot of the time. I’m seriously thinking about stopping the monitoring, feel like I’m just throwing money away. If I had known this was going to be such a problem I never would have purchased it. I’m very disappointed.
    Read More
  12. User Score
    0
    February 2nd, 2017
    3 people found this review helpful!
    Nothing but problems!
    Read More
  13. User Score
    5
    February 1st, 2017
    4 people found this review helpful!
    The monitoring service doesn’t work most of the time. Haven’t had a problem with the equipment
    Read More
  14. User Score
    1
    January 27th, 2017 Springfield, MO
    9 people found this review helpful!
    Save your money. I spent near $1,000 seven months ago based on Dave Ramsey and Sean Hannity’s endorsement. I lost a great deal of respect for them. Here’s why: 1) the products are cheaply made in China (boxes are very attractive and coordinating colors!); 2) installation is easy, although be careful where you install them as you don’t want them near the ceiling (a design issue); 3) don’t expect customer or tech support to be more than 16-year old sounding kids.

    They’ve replaced sensors, had me relocate ad nausea the base and sensors. The computer log-in interface is quite nice, but I would NOT consider the sensors dependable when you need them most. All day/all night they intermittently work. Why you ask? Maybe it’s the change in weather? the wind? maybe it’s when the tip of your Phillips screwdriver in the kitchen drawer is pointing north … go figure? I would not count on follow-through if your paying for monitoring. And finally, I believe they have the capability in their office of rendering your system to appear functional when they no longer want to troubleshoot and make the system work. An employee who obviously was disgruntled with his job told me they could do that and recommended buying a real reliable system.

    Read More
  15. User Score
    2
    January 22nd, 2017 Dallas, TX
    7 people found this review helpful!
    The system has worked off an on since I installed it over 2 years ago. It stopped working while we were on vacation and we had no security for over four days while out of the country. The last customer service rep I spoke with was extremely rude and condescending. Right now, it is blinking and stopped working again. I set off the panic buttons and no call from dispatch that I pay for every month. The system is crap.
    Read More
  16. User Score
    0
    January 20th, 2017 Houston, TX
    7 people found this review helpful!
    I dropped over $500 on equipment for my system. After running tests I realized the sensors seem to lag until “warmed up.” I became concerned when the sensor flat refused to register about 50% of the time. Whole thing feels cheap, I really have no clue if it’s going to work. Then the batteries to keychains went out in about 10 months. I call to ask customer service why my keychain remotes are not working and they make me feel stupid, “batteries don’t last forever, you need to change them.” Did not provide any assistance to ordering new batteries. Would not address my concerns about why alarm system didn’t register. Started talking in circles, avoiding the question until they can escape the conversation.

    $15/ month is nice, but be prepared to be bombarded by adverts getting you to upgrade to the $25/ month. The web browser user interface is useless unless you upgrade, probably still really bad even with upgrade. I bought this on Dave Ramsey’s endorsement, his reputation and Simplisafe’s reputation is less than garbage in my book.

    SYSTEM IS CHEAP!

    Read More
  17. User Score
    3
    January 12th, 2017 Erie, PA
    8 people found this review helpful!
    customer service is really lacking
    Read More
  18. User Score
    4
    January 10th, 2017 North Bend, OR
    10 people found this review helpful!
    We just purchased out simplisafe system. So frusterated already. No customer service after 6 est is 3 were we are. no one there at all on the weekends. no help, I wish we wouldn’t have purchased it.
    Read More
  19. User Score
    3
    January 6th, 2017 Texarkana, TX
    14 people found this review helpful!
    First off, SimpliSafe and I got started off on the wrong foot when the automated ordering program told me my debit card was declined and asked for a different credit card which I entered only to find out the debit card charge did go through so I had in fact ordered the same products twice. I called (on hold 30 minutes) and was told one of the two orders was cancelled and to expect a credit which I did not see posted for over a week and then disputed the charge with my credit card company, When the system arrived it was an easy set up but no cellular connection. I called (on hold for 30 minutes) and was advised they had sent me a unit with a T Mobile card and I don’t have a T Mobile signal. I then received a Verizon card which would not connect. I actually have Verizon cell phones, usually with 4 bars, so it was weird. I called (on hold for 30 minutes…they are consistent) and requested a wifi adapter to connect to my modem. So now I am up and running but my wifi comes in to the house via cable and can be cut so 1 of my main reasons for selecting SimpiSafe was negated, I am going to keep the system because 14.95 is all I want to spend on monitoring as I am a senior on a fixed income. I made 3 addition phone calls (on hold for 30 minutes) just to try to make sure I understood how the system works and to make sure I was doing things correctly, When I use the term wifi adapter I do not mean that the base become wifi enabled. It does not, The base must be located in close proximity to your wifi modem because it physically plugs into your modem. Settings must be changed via a computer program which is then loaded to a supplied USB stick and then physically plugged into a USB port on the base station and downloaded. Any other automation requires that you spend 24.95 per month. I hope this helps in deciding if this is the security system for you.
    Read More
  20. User Score
    2
    January 6th, 2017 Tampa, FL
    14 people found this review helpful!
    Terrible customer service. When system goes down (no connection to dispatch) there is no one to help you outside of business hours. They don’t return calls if you leave a message. The system is unreliable and the company doesn’t seem to care.
    Read More

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Our Score
8.3
User Score
6.9
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
408
Our Score
8.8
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,805