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Simplisafe Home Security Systems
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#4
Simplisafe Home Security Systems

SimpliSafe

Self-Install, No Contract, No Video Surveillance Cameras

Our Score
8.4
User Score
7.4

Visit Site

Our Score
8.4
User Score
7.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229 - $539

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
No fees

Monitoring

Response Time
Fast

Time in Business

Total # of years
8 Years

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
304

This Review is maintained by Jordan Zornes

Review Last Updated: May 20, 2016

Company Details

SimpliSafe is a Do It Yourself home security system company. The company was founded in 2006 with the goal of offering a wireless, no-contract, and inexpensive home security system for the average individual. They are currently based out of Boston, Massachusetts.

What makes SimpliSafe unique is how straightforward it has made purchasing equipment and how simple its equipment is to install. And while the company offers some of the most competitive monitoring prices in the industry, coupled with month-to-month monitoring plans, one potential drawback is it does not offer video surveillance, a feature we found many customers look for in a home security system.

Rank Chart
Monthly Price
Upfront Costs
Has Video
Review

#1

$19.99
$0
Yes

#2

$34.99
$99.95
Yes

#3

$24.99
$0
Yes

#4
Simplisafe Home Security Systems

$14.99
$229 - $539
No

The Good

No Annual Contract

It offers month-to-month monitoring service plans.

Monitoring Starting at $14.99/Mo.

It offers one of the industry’s cheapest service plans starting at $14.99/mo. Its most expensive plan runs at $24.99/mo.

3-Year Equipment Warranty

All equipment comes with a 3-year limited warranty.

60-Day Money-Back Guarantee

If you’re dissatisfied with its equipment or service, you may cancel within 60 days and receive a full money-back refund.

Good Option For Renters

For those living in a rented property or apartment, SimpliSafe’s equipment is wireless, which means no intrusive hardwiring is required. Also, its month-to-month monitoring service plans makes it easy to cancel at any time.

What Customers Are Saying

Based on the user reviews we’ve received, SimpliSafe customers like how easy the equipment is to set up, how knowledgeable the company’s customer service team is, and how inexpensive its monitoring service plans are.

The Bad

No Video Surveillance

Simplisafe does not currently offer a video surveillance option. If this is a must-have for you, you’ll either need to wait, or find another security provider that offers this.

Higher Upfront Costs

While many customers will save money in the long-run due to its cheaper monitoring service fee, the upfront equipment cost can set you back anywhere from $199 to $500+. We’ve found that some DIY security companies have no upfront equipment fees.

No Professional Installation Option

It does not provide the option to have its equipment professionally setup.

Recent Reports of System Vulnerability

As reported by Forbes in February 2016, its hardware can easily be hacked, rendering the system ineffective.

What Customers Are Saying

Based on user reviews we’ve received, SimpliSafe customers’ chief complaints center on technical issues with the equipment, long customer service wait times, and issues receiving the correct hardware they ordered.

The Bottom Line

If you enjoy DIY projects or are looking for a month-to-month home security solution, SimpliSafe should meet your needs. Also, if you’re renting or looking to move in the near future, its system can easily be packaged up and moved to your new location. However, if you’re looking for cutting-edge technology, video surveillance options, or professional installation we recommend you look elsewhere.

Frequently Asked Questions

How Much Does SimpliSafe Cost?

Upfront equipment fees typically run from $199 to $500. It also offers two monitoring service plans; ‘Standard’, which is $14.99 per month and ‘Interactive’, which is $24.99 per month.

What Is SimpliSafe’s Contract Length?

SimpliSafe only offers month-to-month monitoring agreements.

Does SimpliSafe Offer Video Surveillance?

No, SimpliSafe does not offer video surveillance at this time. It has not stated when this will be made available.

Does SimpliSafe Offer An Equipment Warranty?

Yes, it offers a 3-year limited equipment warranty.

Does Simplisafe Offer A Money-Back Guarantee?

Yes, it offers a 60-day money-back guarantee from the date you sign up.

Is Simplisafe’s Equipment Wired Or Wireless?

Its equipment is wireless.

Can I Access Simplisafe’s System Remotely?

Yes, you can control your system remotely using its app. The app free and it’s available on iPhone, Android, and Windows smartphones.

If I Move, Can I Bring My System With Me To My New Residence?

Absolutely. Since Simplisafe’s system is wireless you can easily pack it up and move it to another location.

Prices & Packages

Simplisafe offers two monitoring packages and five different equipment packages.

Monitoring Service Packages

Standard – $14.99 Per Month

The Standard package includes 24/7 professional alarm monitoring. In case of an emergency, its professional monitoring specialists will send the police to your home.

Interactive – $24.99 Per Month

The Interactive package includes 24/7 professional alarm monitoring along with remote access to your system. You’ll have the ability to set up text and email alerts, monitor home activity, and arm/disarm your system remotely. You may also set up secret alerts, which secretly notifies you when anyone accesses private rooms, drawers, safes, and more.

Equipment Packages

Starter Package – One-Time Fee of $229.96

  • Ideal For: Smaller Homes And First-Time Shoppers.
  • Includes 5 Pieces:
    • 1 Base Station
    • 1 Wireless Keypad
    • 1 Motion Sensor
    • 1 Entry Sensor
    • 1 Keychain Remote

Classic Package – One-Time Fee of $349.92

  • Ideal For: Medium Sized Homes
  • Includes 9 Pieces:
    • 1 Base Station
    • 1 Wireless Keypad
    • 1 Motion Sensor
    • 3 Entry Sensor
    • 1 Siren 105dB
    • 1 Smoke Detector
    • 1 Keychain Remote

Master Package – One-Time Fee of $449.87

  • Ideal For: Large Homes With Many Entrances
  • Includes 14 Pieces:
    • 1 Base Station
    • 1 Wireless Keypad
    • 2 Motion Sensor
    • 6 Entry Sensor
    • 1 Siren 105dB
    • 1 Smoke Detector
    • 2 Keychain Remotes

Ultimate Package – One-Time Fee of $539.85

  • Ideal For: Medium Sized Homes Also Wanting Smoke, CO, and Water Protection
  • Includes 14 Pieces:
    • 1 Base Station
    • 1 Wireless Keypad
    • 2 Motion Sensor
    • 4 Entry Sensor
    • 1 Siren 105dB
    • 1 Smoke Detector
    • Keychain Remotes
    • 1 Panic Button
    • 1 Smoke Detector
    • 1 Water Sensor
    • 1 CO Detector
    • 1 Freeze Sensor

Build Your Own System

If Simplisafe’s existing packages don’t meet your needs, you may create your own custom equipment package.

Equipment Review

Installation

Installation does not require any drilling or wiring. Customers are responsible for setting up their own equipment prior to monitoring beginning. The entire installation process takes 15 minutes on average, but will vary depending on the complexity of the package a customer orders. All of the equipment is connected through cellular technology.

If customers are nervous about the installation, SimpliSafe has dozens of step-by-step videos guiding customers through the installation process. Their customer service team is also on hand to assist those who may be confused by the installation process.

Opening The Box

simplisafe boxsimplisafe boxsimplisafe equipmentsimplisafe

The Control Panel

wireless keypadwireless keypadwireless keypadswireless keypad back

It takes one word to describe SimpliSafe’s control panel: basic. SimpliSafe has stripped all advanced features, options, and technology leaving consumers with a very basic but easy-to-use control panel. The control panel is made of durable plastic and silicon. The four AA batteries add weight to the control panel making it feel “higher quality”. The 2” x ¾” screen is significantly smaller than its competitor counterparts like 2GIG, GE, and Honeywell. While the screen lights up the keys do not, thus leaving homeowners somewhat in the dark when trying to arm or disarm their systems at night. Overall the SimpliSafe control panel is good not great. In layman’s terms it is what it is and does what it does, nothing more nothing less.

The Base Station

base station boxbase station box and stationbase stationbase station and power

The SimpliSafe base station is, in essence, the genius of the home security system. The base station uses a built-in micro cell phone to send alarm signals to SimpliSafe’s monitoring center. Control panels are typically the unit that send the signals and if smashed fail to do their job. SimpliSafe tackled this issue by removing the signal from the control panel and placing in a separate piece of equipment –the base station. The SimpliSafe base station is made of durable plastic and has phone, power, and Internet connectivity. The base station has a blue light that works in four different modes:

  • Off when system is off
  • Glowing steady when system is armed
  • Flashing when there is an error or warning message on the keypad
  • In test mode it will glow bright blue, when the base station has good cellular reception

One downside to the base station is it contains the siren, not the keypad. This feature makes it easier for potential intruders to find the base station (once activated) and smash it. In addition the base station must be placed at least 10 to 100 feet away from the control panel in an area that receives good signals (SimpliSafe recommends near a window). The SimpliSafe base station is a good thought but still has some design and operation features that need work.

The Entry Sensor

entry sensor boxentry sensorentry sensorsentry sensor back

SimpliSafe’s entry sensors adhere to doors and windows to help alert homeowners when they’re opened. The SimpliSafe sensor is quite bulky and obtrusive compared to other home security brands. Like other SimpliSafe equipment, the sensors are made of durable plastic. Installation is very simple depending on the doorframe and window frame. Homeowners can choose to adhere the sensors with the provided 3M strips or screw them in. Overall the entry sensors had the least amount of “wow” factor in the entire SimpliSafe home security suite.

The Motion Sensor

motion sensor boxmotion sensor boxesmotion sensormotion

The SimpliSafe motion sensor uses passive infrared (PIR) technology. PIR sensors are the most widely used motion in home security systems. Once the sensor warms up, it can detect heat and movement in the surrounding areas. SimpliSafe advises customers when installing their motion sensors to, “Avoid placing near hot lamps, heaters, air conditioners, or near heavy-electronics like refrigerators, microwaves, and wireless routers.“ PIR sensors are clearly limited as to where they can be placed within a home. The SimpliSafe motion sensor is made of durable plastic and comes with adhesive strips for self-installation. Our experts have no complaints with its functionality other than its sensitivity and limited placement capabilities.

The 105-Decibel Wireless Siren

siren boxsiren box backsiren and box siren

SimpliSafe’s wireless siren is made of durable plastic and has 6 screws protecting the battery case from being tampered with. The batteries add weight making the siren feel higher in quality. Four AA batteries that must be changed out yearly power the siren. Overall SimpliSafe’s wireless siren is a good piece of equipment. It could be smaller in size, but it’s a great addition to any SimpliSafe system.

The Panic Button

panic button box panic button and box panic button and box backpanic button

SimpliSafe’s panic button is a nice feature to the system. The button allows alarm owners to trigger the alarm from any room where the button is located with a simple push. The panic button materials and construction are very comparable to other SimpliSafe parts and equipment. The button is large and easy to push; however, one change we would like to see is a glow-in-the-dark feature that allows owners to identify the button in the dark.

The Keychain FOB

key fobskey fob boxkey fob openkey fob

Simplisafe’s keychain FOB is made of durable plastic and metal. The key fob is a minimalist’s dream with only 3 buttons from which to choose. The key fob is roughly the size of most USB keys in regards to length and width. It can feel a little awkward and bulky when placed in pockets. Overall the keychain functions as advertised.

Installation Demo Video

Company Information

Name

Simplisafe, Inc.

Founded

2006

Address

294 Washington Street
Floor 9
Boston, MA 02108

Phone

888-957-4675

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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304 SimpliSafe Reviews

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  1. User Score
    10
    May 20th, 2016 Point Pleasant Beach, NJ
    0 people found this review helpful!
    Love it! No problems with equipment, product ordering, customer service or installation.
    Recommend this product!!
    Read More
  2. User Score
    10
    May 19th, 2016 Salisbury, NC
    1 people found this review helpful!
    We have had this system for about 6 months. The system was extremely easy to setup & use. We had one issue where the external siren was not working. I was able to get customer service on the line in less than 5 min. They quickly helped me to resolve the issue by reinstalling the siren through the keypad. I have also called them twice since then to have a couple of basic questions answered & still it took less than 5 min for them to answer. So I’m a little dumb founded about some of these reviews complaining about extreme wait times with customer service. A few tips. 1. Read the manual thoroughly. I can’t stress that enough even though the system is extremely easy to setup & use. 2. If the system fails to link to the monitoring center as other reviews have complained about relocate the base station near a window, (This is in the manual). If you are having a problem with false alarms make sure your sensors are installed properly with the correct distance between the magnet & the sensor. (Also in the manual). If you have a pet & the false alarm is due to the motion detecter make sure it is installed at the proper height & turn it upside down. (Also in the manual) You will not get coverage close to the floor but you pet will not set it off. I highly recommend this system & have done so with some family & friends who did purchase the system with no problems. The company has stated they are working to add video surveillance in the near future. I hope this review helps anyone who is on the fence about purchasing one of their systems. In my experience you won’t be sorry that you did.
    Read More
  3. User Score
    10
    April 27th, 2016 Mount Orab, OH
    2 people found this review helpful!
    We have had a Simplisafe system since October of 2015. No problems ever. Even moved to a much bigger house and brought the system with me. Very easy to move. Just change address online and purchase additional pieces needed. Easy to add components. Highly recommended
    Read More
  4. User Score
    9
    April 27th, 2016 Bedford, TX
    4 people found this review helpful!
    System installs easily, works well and reliably. Only drawbacks are lack of video and sensitivity of motion sensors, which are supposed to ignore animals less than 50 pounds but which are occasionally triggered by my 12-pound cat.
    Read More
  5. User Score
    0
    April 26th, 2016 Spokane, WA
    2 people found this review helpful!
    Garbage. Walked into my house several time and the alarm did nothing. System said the alarm was on and never triggered. When it comes to home security it needs to work all the time. Not just some of the time.
    Read More
  6. User Score
    9
    April 21st, 2016 Germantown, TN
    4 people found this review helpful!
    Installed SimpliSafe in my vacation home (1850 Square Feet). It was very easy to install and took only 45 minutes to get it up and running. Now I am two months in and the app has worked well remotely. The monthly monitoring fee along with the APP runs $24.95 /month. So far I am very pleased with the performance of the system.
    Read More
  7. User Score
    0
    April 19th, 2016 Bradenton, FL
    3 people found this review helpful!
    You get what you pay for.. poor attitude from customer support. Called fire department after being told that there was NO issue.
    Pulled unit battery out and will try to sell equipment on eBay. I will get a real system.. with local service and support.
    Should have known better.
    Read More
  8. User Score
    10
    April 17th, 2016 Montgomery, AL
    3 people found this review helpful!
    As a customer for over two years, I highly recommend SIMPLISAFE! Easy to wirelessly install, 24 hour support. Cost of only $14.99 a month. Had my precious dog jump up to the level of the motion sensor. Immediately I was called and police were dispatched by SimpliSafe. I love the company and recommend SIMPLISAFE to all my friends or anyone needing good security!!!!!!
    Read More
  9. User Score
    0
    April 12th, 2016 San Diego, CA
    5 people found this review helpful!
    USB keychain remote issues have plagued this company for over 3 years yet they fail to address and fix this issue. Maybe this is to force subscription to allow you to configure over the ‘net? Would be nice except my base station still fails to comm via both cell and hardline. 67 min of my life on phone with tech failed as well. Don’t waste your $$ nor your time.
    Read More
  10. User Score
    0
    April 7th, 2016 Fall River, MA
    8 people found this review helpful!
    Did not work properly. It’s been over a month and a half and they won’t give my money back. All I have got so far is deceit and lies E.G. “The check is in the mail”.
    Read More
  11. User Score
    10
    April 5th, 2016 Buckeye, AZ
    5 people found this review helpful!
    I have had the system for about 3yrs, install was simple enough. I have never had any customer service issues, I have called and got to talk to someone fairly quickly, and resolved my issues.

    I had one problem with the base station not working correctly. Tech support suggested I find a location away from any electronic equipment, tvs, phones, computers, etc. Plugged it in a outlet by itself, and no more problems.

    I have accidentally set it off a few times and the monitoring companies calls immediately.

    Read More
  12. User Score
    0
    March 31st, 2016 Cincinnati, OH
    8 people found this review helpful!
    SimpliSafe was easy enough to install, but it ended there! Good luck getting one to actually work!
    Read More
  13. User Score
    10
    March 28th, 2016 Lecanto, FL
    6 people found this review helpful!
    Installed in no time flat. Extremely simple…suggest you read the owner’s manual first, then insert the remote into your computer and follow away. Have had home security with ever-increasing priced monitoring for over 25 years. They have nothing on SimpliSafe. Granted, SimpliSafe does not have cameras right now, but I have supplemented my SimpliSafe with an inexpensive camera from Amazon for now. All in all, I am quite pleased with SimpliSafe and have recommended them to friends.
    Read More
  14. User Score
    10
    March 18th, 2016 Delhi, OH
    10 people found this review helpful!
    I’m very familiar with security systems and installed SimpliSafe. The reviews I’m reading are VERY inconsistent with my experiences with Simplisafe.
    – Customer Service is very professional and knowledgeable.
    – Wait time for Customer Service is always less than 5 minutes.
    – Commitment to send a replacement part overnight were fulfilled. (wireless mobile card replaced as Verizon is stronger in my area than T-Mobile)
    – Website settings provide excellent controls for specific sensors.
    – Phone app provides great peace of mind when traveling.
    The Simplisafe System is simple to use, easy to install and supported by a good company.
    It’s important to read instructions, use the website to customize your system and research the best way to install Simplisafe for your home and family.
    My security coverage is at the maximum level and I’m very happy with the system.
    Thank you SimpliSafe for making security simple.
    Betina
    Read More
  15. User Score
    5
    March 15th, 2016
    6 people found this review helpful!
    Not satisfied with the quality of the equipment. Looks very cheap. Armorers was my second option. I think I’m going to return my Simplisafe system and check them out. Their equipment looks sturdy.
    Read More
  16. User Score
    9
    February 23rd, 2016 Poughkeepsie, NY
    5 people found this review helpful!
    Low cost, no contract easy to install. If you can use a screw driver, self adhesive tape or a computer without help do not buy this system. Yes the pad is dim, but I have had the system for over a year now with no major issues. CO2 senor battery life is lacking. Alarm customer service is excellent, have not dealt with simpli safe Customer Service yet.
    Read More
  17. User Score
    9
    February 18th, 2016 Davison, MI
    6 people found this review helpful!
    Our Simplisafe Home Security works great. We have had it for a month. easy to install and test out great each week and less than I/3 the price of the last one. I love it. Judy
    Read More
  18. User Score
    0
    February 12th, 2016 Modesto, CA
    8 people found this review helpful!
    Customer Service is lacking, had problems with one of my components and had to deal with them. Save yourself the time and hassle and just avoid this company. I am returning my system, i would rather pay more for better customer service if necessary. AVOID!
    Read More
  19. User Score
    1
    February 1st, 2016 Morrisville, NC
    19 people found this review helpful!
    this alarm system sucks big time,the reason it sucks is because one,it was made in china,and two when they packaged the equipment the siren doesn’t work and the display keeps saying no link to dispatch.this is driving me out of my mind.I plan on sending this back for my money,the biggest home protection is a gun,hold on to the second amendment…
    Read More
  20. User Score
    9
    January 29th, 2016 WA
    10 people found this review helpful!
    If there is one weakness to this system it is the insider threat. I had a situation where a long term guest damaged the base station and several sensors.

    However once the person was gone, Simply Safe got me a new base station and replacement sensor in UNDER 24 Hours!

    I have never had issues connecting to customer service. I have though called during business hours which could go later for those of us on the west coast.

    Read More

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Our Score
8.4
User Score
7.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229 - $539

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
No fees

Monitoring

Response Time
Fast

Time in Business

Total # of years
8 Years

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
304
Our Score
9.4
User Score
8.5
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
959