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Simplisafe Home Security Systems
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Simplisafe Home Security Systems

SimpliSafe

DIY Installation, No Contract, $200-$500 for equipment

Our Score
7.8
User Score
7.0

Visit Site

Our Score
7.8
User Score
7.0
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96

Technology & Equip.

10/10 = BEST
8/10

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
No fees

Time in Business

Total # of years
2006

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
392

This Review is maintained by Chase Sagum

Review Last Updated: January 10, 2017

Founded in 2006, SimpliSafe is a “do it yourself” home security system company based out of Boston, Massachusetts. SimpliSafe’s goal is to offer affordable, wireless, no-contract home security systems for average individuals. SimpliSafe is unique because its equipment is straightforward to purchase and simple to install. Customers of SimpliSafe get to take advantage some of the most competitive monitoring prices in the industry.

The Good

  • No annual contracts
  • Monitoring starting at $14.99/month
  • 3-year equipment warranty
  • 60-day money back guarantee
  • Good home security option for renters

No Annual Contracts

SimpliSafe does not require its customers to sign into lengthy contracts. Instead, the company offers flexible month-to-month monitoring service plans.

Monitoring Starting at $14.99/Month

SimpliSafe caters to customers of all budgets by providing some of the most affordable monitoring plans in the industry. Packages range from $14.99/month

3-Year Equipment Warranty

All SimpliSafe equipment comes with a 3-year product warranty. If anything goes wrong with the system, SimpliSafe will replace the part for free.

60-Day Money Back Guarantee

Potential customers have the opportunity to test a SimpliSafe alarm system package for 60 days. If the customer is dissatisfied with the equipment or service, they can send it back for a full refund.

Good Home Security Option For Renters

SimpliSafe’s equipment is wireless, which means that no intrusive hardwiring is required. Additionally, the system is portable, so it can easily be moved if the customer needs to relocate.

The Bad

  • Upfront costs
  • No professional installation option
  • Recent reports of system vulnerability
  • Customer complaints

Upfront Costs

Although many SimpliSafe customers will still save money in the long run due to the company’s low monthly monitoring prices, there is an upfront equipment fee that ranges from $200 to $500+. If you need a system immediately and do not have cash on hand, there are other DIY security companies that do not charge any upfront equipment fees.

No Professional Installation Option

Some customers would prefer to have their home security system professionally installed rather than doing it themselves. Unfortunately, SimpliSafe does not offer professional installation options.

Recent Reports of System Vulnerability

As reported by Forbes in February 2016, SimpliSafe hardware is vulnerable to hackers, which could compromise the security of the home.

Customer Complaints

According to the user reviews we’ve received, chief complaints from SimpliSafe customers center around technical problems with the equipment, long customer service wait times, and issues with receiving the wrong hardware.

The Bottom Line

If you would like the peace of mind that a home security system provides without having to sign into a lengthy contract, SimpliSafe may be a good option for you. With SimpliSafe, customers receive professional monitoring services for a low monthly fee—$14.99, depending on the plan.

While the month-to-month fees are very affordable, SimpliSafe’s upfront equipment costs of $200 to $500+ can be pricey. If you’re more interested in a small upfront fee and are willing to pay a bit more per month, check out the reviews on Frontpoint Security and Protect America.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$34.99-49.99
$99

#2

8.6
$43.49
$35

#3

7.0
$14.99
$229.96

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392 SimpliSafe Reviews

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    Sort By:

  1. User Score
    3
    January 12th, 2017 Erie, PA
    3 people found this review helpful!
    customer service is really lacking
    Read More
  2. User Score
    4
    January 10th, 2017 North Bend, OR
    4 people found this review helpful!
    We just purchased out simplisafe system. So frusterated already. No customer service after 6 est is 3 were we are. no one there at all on the weekends. no help, I wish we wouldn’t have purchased it.
    Read More
  3. User Score
    3
    January 6th, 2017 Texarkana, TX
    8 people found this review helpful!
    First off, SimpliSafe and I got started off on the wrong foot when the automated ordering program told me my debit card was declined and asked for a different credit card which I entered only to find out the debit card charge did go through so I had in fact ordered the same products twice. I called (on hold 30 minutes) and was told one of the two orders was cancelled and to expect a credit which I did not see posted for over a week and then disputed the charge with my credit card company, When the system arrived it was an easy set up but no cellular connection. I called (on hold for 30 minutes) and was advised they had sent me a unit with a T Mobile card and I don’t have a T Mobile signal. I then received a Verizon card which would not connect. I actually have Verizon cell phones, usually with 4 bars, so it was weird. I called (on hold for 30 minutes…they are consistent) and requested a wifi adapter to connect to my modem. So now I am up and running but my wifi comes in to the house via cable and can be cut so 1 of my main reasons for selecting SimpiSafe was negated, I am going to keep the system because 14.95 is all I want to spend on monitoring as I am a senior on a fixed income. I made 3 addition phone calls (on hold for 30 minutes) just to try to make sure I understood how the system works and to make sure I was doing things correctly, When I use the term wifi adapter I do not mean that the base become wifi enabled. It does not, The base must be located in close proximity to your wifi modem because it physically plugs into your modem. Settings must be changed via a computer program which is then loaded to a supplied USB stick and then physically plugged into a USB port on the base station and downloaded. Any other automation requires that you spend 24.95 per month. I hope this helps in deciding if this is the security system for you.
    Read More
  4. User Score
    2
    January 6th, 2017 Tampa, FL
    7 people found this review helpful!
    Terrible customer service. When system goes down (no connection to dispatch) there is no one to help you outside of business hours. They don’t return calls if you leave a message. The system is unreliable and the company doesn’t seem to care.
    Read More
  5. User Score
    4
    January 6th, 2017 Deerfield, IL
    10 people found this review helpful!
    Easy to set up but it lacks a very basic feature that is not disclosed on the web site or in any literature. The key feature that it lacks is the ability to set the alarm in home mode (no motion sensors active) when you are leaving the house but there are other people still at home. There is no exit delay for this mode. This is a critical feature when you want your home protected after you leave and your kids are still sleeping. Motion sensors should not be activated if someone is still in the house. Away is the other mode and it has an exit delay but it’s intended to be set when no one else is in the house and the motion sensors should be activated. My old wireless GE Simon alarm allowed you to set or not set motion detectors when leaving. I contacted customer support and they suggested a work around that is not ideal to accommodate for this lack of functionality. Also, the base unit makes all the announcements such as the alarm is on or a door or window is open. Depending on the location of this unit it can be very hard to hear these announcements even with the volume programmed at maximum. There is no annunciation from the alarm control pad.
    Read More
  6. User Score
    2
    January 6th, 2017
    5 people found this review helpful!
    Customer service needs a major upgrade. Here’s what happened when I went to turn the system on – the following message appeared on the screen – “No link to Disptcher” – this was also announced from the Base Station unit.

    I went to the Web site as directed by the little operation book – and sent an e-mail describing the situation. . . . . . with no results – on the second day – I placed a phone call – leaving a message – then today – with no resolution to either the e-mail or previous phone call – I called and stayed on the phone for about 20 minutes – before getting the following resolution. . . . .

    When my system was less than a week old I found that the cap on my remote does not stay on (broken). When I first called and reported this, I was told to tape the cap on! When I mentioned it this time – they are now sending me out a new cap. . . . .

    Read More
  7. User Score
    8
    January 5th, 2017 Elmwood Park, NJ
    7 people found this review helpful!
    I bought my system after my son had a huge intrusion. Lots of damage and stolen items. YES, you do install yourself. Requires a bit of thought as to where and how to protect your home. It will tell you of a battery issue and other fault. You need to read and understand instructions. Questions and back up are provided by representative. I had sensors go bad and they were replaced quickly. My home is 2 stories high with a protected basement also. 1750sq ft area. Plus a outside wood shed with my Harley in it. Everything does work and works well. Requires some thought and investigation to resolve issues. But mostly done quickly. The memory stick/remote works well. It would be nice if they would supply a spreadsheet for sensor ID. I did that and have it available. $14.95 a month unbeatable!
    Read More
  8. User Score
    0
    January 5th, 2017 Houston, TX
    8 people found this review helpful!
    They say that they are CSAA certified, but they are not listed on the CSAA website. Hardware will only work with their service. Buy a real system that will work with any provider. Many companies offer both month to month and yearly contracts.
    Read More
  9. User Score
    0
    January 4th, 2017 Portland, OR
    8 people found this review helpful!
    The good is that Simplisafe is affordable and there is no contract. It was easy to install and delivered everything as promised.

    I have the biggest issues with the inconsistency of the dispatch company. One time over the summer I opened a window and accidentally triggered the alarm. They sent the Police out to my house without calling me first. That is what I had requested.

    Another time, the smoke alarm went off and I didn’t hear my phone but called the dispatch back less than a minute after the alarm went off. Dispatch refused to cancel the call to the fire department. Dispatch said “sorry, the fire department is already on their way”. I was furious. After a minute, they can’t cancel the call? Nope. Well, the Fire department never showed up, but I waited for over a half an hour to have an embarrassing conversation that it was just a false alarm.

    Lately, I’ve been getting several error messages on my key pad with different sensors not working properly. Tonight I did a test run to trouble shoot the error messages and dispatch called me three times in under 5 minutes to ask for my secret passcode and did I know a test was being done. I explained the first time that I was doing a test run and why. I’m so irritated.

    I don’t care much for Simplisafe but it’s affordable, if not very reliable. Maybe I’ll get a call first, maybe not. When the equipment malfunctions I’d like to do testing without my phone blowing up. Because the system is not hard wired, I would plan on having back up batteries and just change the battery. I’ve had the system for two years and it’s generally the stupid battery. As far as dispatch goes, I don’t care much for them either.

    Read More
  10. User Score
    8
    January 4th, 2017
    1 people found this review helpful!
    Just installed my Second System at a Vacation Home where Cell and Wifi are not available. ADT equipment had become old and problematic, Customer Service did not exist and monthly charges had doubled.
    Read More
  11. User Score
    4
    January 4th, 2017 Delmar, NY
    5 people found this review helpful!
    Probably the worst customer service I’ve encountered.l have tried four or five times ,waited for over 30 minutes only to constantly hear we will be with you soon.
    Read More
  12. User Score
    10
    January 3rd, 2017
    4 people found this review helpful!
    i have this service since 2012, and i am very happy. i had adt for 4 years, hated there service. Believe me you will be very happy with Simple Safe, very very good customer service. I will not receive a dime from Simple Safe, but try it for yourself for three month, and you will be tell every one about their product.
    Read More
  13. User Score
    10
    January 3rd, 2017 Saint Louis, MO
    3 people found this review helpful!
    I have been a customer for 2 1/2 years and absolutely love it overall. Warranty is outstanding, customer service is outstanding. Easy to insall, completely wireless. Very inexpensive.
    Read More
  14. User Score
    10
    January 3rd, 2017
    1 people found this review helpful!
    We really like the service that is provided with Simpli Safe. They respond extremely quick when needed. I have recommended them to all of our friends and family quite a few times.
    Read More
  15. User Score
    10
    January 2nd, 2017
    0 people found this review helpful!
    EXCELLENT SERVICE ,RAPID RESPONSE WHEN NEEDED.RATES WITH THE BEST OF THEM.
    Read More
  16. User Score
    10
    January 2nd, 2017
    3 people found this review helpful!
    I have had a SimpliSafe system for about 2 years now. I owned an alarm company many years ago so I knew how to install it. I have since helped 3 of my neighbors install the system. It’s very easy to install and so far all 4 of these systems work great.
    Read More
  17. User Score
    7
    January 2nd, 2017
    3 people found this review helpful!
    I have had my system installed for about 9 months. I wish that the keypad control had an easier to read display. It has worked reliably with quicker response times than my much more expensive wired in system. I love the lower monitoring cost. customer service takes too much time to get to, but is competent when contacted.
    Read More
  18. User Score
    4
    January 1st, 2017
    4 people found this review helpful!
    Upside is low cost, adequate equipment, dependable monitoring and no contract. Downside is nonexistent troubleshooting guides, inadequete support and unwieldy website/app so that when things go wrong they are difficult to resolve. In conclusion, you get what you pay for.
    Read More
  19. User Score
    0
    January 1st, 2017 Newtown, PA
    5 people found this review helpful!
    The simplesafe equipment can stop communicating with the host. When that happens, the equipment has to be reset by removing the battery and then reinstalling it. since the host only sends out a test request once a week, the system can be unable to send a message for a week. This leaves you unprotected until you reset it.
    I was made aware of this when I received an email for simplesafe alerting me that my system didn’t respond to there request. The customer service is great and they refunded all my money promptly. I since installed a wireless system that sends an alive signal every 68 seconds.
    Read More
  20. User Score
    3
    December 30th, 2016
    1 people found this review helpful!
    I have called 3 different times in the last 2 weeks hoping to resolve an issue. I have been on hold 13-20 minutes each time. I finally left a message and a representative called me back within 2 days, (when I was not available). So they left a message for me to call the exact same number that I’ve been calling. Very poor customer service!

    The product itself is good and reliable.

    Read More

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Our Score
7.8
User Score
7.0
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96

Technology & Equip.

10/10 = BEST
8/10

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
No fees

Time in Business

Total # of years
2006

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
392
Our Score
8.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99-49.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
12-36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
307