Founded in 2006, SimpliSafe is a “do it yourself” home security system company based out of Boston, Massachusetts. SimpliSafe’s goal is to offer affordable, wireless, no-contract home security systems for average individuals. SimpliSafe is unique because its equipment is straightforward to purchase and simple to install.
Customers of SimpliSafe get to take advantage some of the most competitive monitoring prices in the industry. However, it is important to note that SimpliSafe does not offer video surveillance, a feature that many customers look for in a home security system.
- No annual contracts
- Monitoring starting at $14.99/month
- 3-year equipment warranty
- 60-day money back guarantee
- Good home security option for renters
- Positive customer feedback
No Annual Contracts
SimpliSafe does not require its customers to sign into lengthy contracts. Instead, the company offers flexible month-to-month monitoring service plans.
Monitoring Starting at $14.99/Month
SimpliSafe caters to customers of all budgets by providing some of the most affordable monitoring plans in the industry. Packages range from $14.99/month to $24.99/month.
3-Year Equipment Warranty
All SimpliSafe equipment comes with a 3-year product warranty. If anything goes wrong with the system, SimpliSafe will replace the part for free.
60-Day Money Back Guarantee
Potential customers have the opportunity to test a SimpliSafe alarm system package for 60 days. If the customer is dissatisfied with the equipment or service, they can send it back for a full refund.
Good Home Security Option For Renters
SimpliSafe’s equipment is wireless, which means that no intrusive hardwiring is required. Additionally, the system is portable, so it can easily be moved if the customer needs to relocate.
Positive Customer Feedback
According to the user reviews we’ve received, SimpliSafe customers like how easy the equipment is to set up, how knowledgeable the company’s customer service team is, and how inexpensive the monitoring service plans are.
- No video surveillance
- Upfront costs
- No professional installation option
- Recent reports of system vulnerability
- Customer complaints
No Video Surveillance
SimpliSafe currently does not offer video surveillance. If this is a must-have feature for you, you will most likely want to consider other security providers.
Although many SimpliSafe customers will still save money in the long run due to the company’s low monthly monitoring prices, there is an upfront equipment fee that ranges from $199 to $500+. If you need a system immediately and do not have cash on hand, there are other DIY security companies that do not charge any upfront equipment fees.
No Professional Installation Option
Some customers would prefer to have their home security system professionally installed rather than doing it themselves. Unfortunately, SimpliSafe does not offer professional installation options.
Recent Reports of System Vulnerability
As reported by Forbes in February 2016, SimpliSafe hardware is vulnerable to hackers, which could compromise the security of the home.
According to the user reviews we’ve received, chief complaints from SimpliSafe customers center around technical problems with the equipment, long customer service wait times, and issues with receiving the wrong hardware.
Prices & Packages
SimpliSafe offers two monitoring packages and five different equipment packages.
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