SimpliSafe

SimpliSafe

7.2

Our Score

5.1

User Score

SimpliSafe is a DIY home security monitoring service that offers various home security packages. Customers can customize their security packages or can choose from a package already created. The company has low monthly monitoring fees and doesn't require a contract, but they charge high upfront fees. People can monitor their home automations and security system straight from SimpliSafe's app.

Pros

Low Monthly Monitoring Cost

SimpliSafe has two, 24/7 monitoring plans. "The Standard" is a home security service that is $15/month. It uses a cellular connection through Verizon and T-Mobile. "The Interactive" is a professional monitoring plan is $25/month. This includes smart home integrations and alerts via mobile app, as well us unlimited camera recording. These monthly fees are lower than other home security systems.

Standard: $15/month
  • 24/7 cellular monitoring
  • Smart home monitoring (fire, smoke, water, etc)
Interactive: $25/month
  • 24/7 cellular monitoring
  • Smart home monitoring (fire, smoke, water, etc)
  • Smart home integrations (Amazon Alexa, Apple, August, Google Assistant)
  • Mobile App use
  • Text alerts
  • Video verification and camera recording

SimpliSafe Has No Contracts

SimpliSafe does not require its customers to sign a long-term contract. Instead, their contracts are month-to-month. The company is able to do this because customers buy the home security systems up front, which means the up-front fees will be high. The equipment you purchase has a 3-year warranty and a 60-day money-back guarantee.

DIY Installation

DIY installation can be a pro or a con depending on the individual. SimpliSafe is good for those interested in buying their own home security equipment and setting up the sensors and keypad however they want. Those who want the help of a technician can pay $79 for professional installation.

Read About Protect America's DIY Security Systems

Cons

SimpliSafe Complaints

In 2019 so far, Best Home Security Company reviewers have given SimpliSafe an average customer rating of 3.5/10. The biggest complaints of SimpliSafe are:

  • Sensors. Many customers report having to replace faulty sensors - not connecting to the overall home security system properly, or not sticking to the walls/doors. Specific reviews mention the carbon monoxide sensor.
  • Cheap Equipment. In addition to issues with the sensors, many report that they have experienced issues and glitches with the entire system.
  • False Alarms. Because of the sensor and equipment issues, customers are also reporting false alarms with the SimpliSafe system
  • Customer Service. Reviewers mention that customer service is difficult to work with. Some customer reps have not been helpful in dealing with system issues customers have.

You can read more reviews from real SimpliSafe customers below.

High Upfront Fees

SimpliSafe customers have to pay for their equipment upfront, which means they will pay a minimum of $229 upfront for SimpliSafe's most basic system, and over $775 for the most comprehensive system, a doorbell camera, and indoor cameras. This can be expensive for homeowners who don't have the funds to make a large payment upfront before receiving their home security equipment.

SimpliSafe Packages

Most packages include no contracts, 24/7 professional monitoring, and no phone line is needed. All offered packages come with a. base station, keypad, and sensors.

The Foundation: $229.00

This is the smallest equipment package SimpliSafe offers - made for small homes and apartments. It includes a main door sensor, motion sensor, base station, and keypad. As with all plans, buyers can add on SimpliSafe products: a video doorbell (with two-way audio and motion alert) for $169, and SimpliSafe camera for $99. The camera offers motion alerts and you can stream live feed from your app.

The Essentials: $259.95

The next package from SimpliSafe is "The Essentials". Instead of one sensor, this package includes three door sensors. It comes with the base station and keypad.

The Hearth: $374.91

Additional equipment includes a key fob, a smoke detector, and a 105dB siren. Only one motion sensor is included.

The Knox: $449.87

This kit is ideal for larger homes, as it includes twice as many sensors as the previous packages: six entry sensors and 2 motion sensors.

The Haven: $489.86

While this package only includes four entry sensors, it also has a water sensor and a freeze sensor, which will alert you if the temperature in your home drops below 41 degrees. All of these home automation features can be monitored by the company's app.

The Fortress: $509.86

This security system is unique in its offering of two keypads - one for upstairs and for downstairs. This home security set also includes the key fob, panic button, siren, two motion sensors, and six entry sensors.

Simplisafe and Hackers

In years past, SimpliSafe has had issues with their hardware getting hacked as reported by Forbes back in February 2016. As recent as 2019, there were reports that the system could be compromised with a wireless emitter.

Our Recommendation

SimpliSafe is appealing to those in search of home security because of the low monthly monitoring fees. People are also drawn to SimpliSafe because of the DIY installation - they can install it on their own time wherever they want. However, customer service may not be able to help if you run into issues. Many negative reviews about SimpliSafe's equipment (motion sensor) lead us to believe the low monitoring costs are not worth it. Additionally, customers will pay a lot up-front to buy sensors and other equipment that get a lot of negative reviews. If you do purchase SimpliSafe, the good news is that there are no contracts and the company offers a 60-day money-back guarantee.

We recommend comparing SimpliSafe to the top-rated home security companies with professional monitoring and minimal upfront fees.


SimpliSafe vs Ring vs ADT

SimpliSafe Equipment Add-Ons

  • Video doorbell: $169.

    Includes motion alerts and 2-way audio so you can see who is at your door from your phone.

  • Indoor camera: $99

    The SimpliCam indoor camera from Simplisafe sends motion alerts to your phone and streams live.

  • Siren: $59.99

    This alarm is 105db, completely wireless, and can be used in or outdoors.

  • Entry sensor: $14.99
  • Motion sensor: $29.99
  • Glassbreak sensor: $34.00
  • Freeze sensor: $29.99
  • Water / flood sensor: $19.99
  • Smoke detector: $29.99
  • Panic button: $19.99
  • Keypad: $69.99
  • Keyfob: $24.9
Ratings Breakdown
Monthly Monitoring Fee $15-25
Install & Equipment Fee $229-1000
Contract Length None
Cancellation Policy 60 Days
System Relocation Fee Free
Number of Reviews 796
Review Last Updated: January 17, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

796 SimpliSafe Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

5

Score

Greg RPerez San Jose, CA

Jan 20, 2020

I agree the system is great other then having to replace a battery or two I have had no issues with the system. On the other hand their customer service / Tech support is horrible. No one ever seems to answer their phones or return emails regarding their mobile application. At times I’m u able to access my account and it takes a few days for someone to get back to me so unprofessional and disrespectful

2

Score

Ed San Jose, CA

Jan 20, 2020

The system is easy to install and relatively cheap. But I have had the system for a little over a year now and I am not fully impressed anymore. I am always getting errors and am told its the distance from the base or any other excuses. It states a 6-700 foot range. And I am not even in the 150 foot range of things and its glitching alot. Sometimes the technicians on the phone are good, and but many times they aren't. When the temps fall in the winter, I have seen many more errors in the system. I really feel they are using their customers as beta testers and really have not got the system right. Wait times of 30+ minutes on the phone to talk to customer service is terrible as well. Monthly monitor price is good. But I think Id rather pay a little more for better people on the phone and more quality in the equipment. Ill be looking for a change.

1

Score

L San Jose, CA

Jan 19, 2020

customer service is non existent... all they want to do is sell and if the system does not work.. well too bad for you! I have been trying to update me payment information for 5 days now and still get warnings my service is going to get cancelled if i do not update... it would seem collecting $$ would be P1 but i guess not

10

Score

Carol Sawyer San Jose, CA

Jan 17, 2020

I recently purchased SimpliSafe . After reading some of the reviews I was very skeptical, but I decided to try it for myself. I am very pleased with our purchase. First of all it was very easy to install, secondly customer service was fantastic!!!. Your customer service person Paige was excellent, very knowledgeable, personable and extremely helpful. I was very impressed with your customer service as we lost our phone connection during our conversation. Paige called me right back!!!!!!!!!! Now that's customer service. Just to tell people who are leary about buying Simplisafe don't always believe what you read some people just have to complain about something. Thank you Simplisafe for making us feel safe & secure in our home. Great system!!!!!!!!!!!

4

Score

Randy Porterr San Jose, CA

Jan 14, 2020

Yet again, 4 times (actually 8 if you included disconnected calls) and my Simplisafe still does not work. I am on the road and have to pay someone to hook up. He travels 3/4 hour each way (he is a great help, but costs me money). I am back to square one and am looking into another system. Every time my guy tries to get it working at the house, the customer service has a different answer. The latest, they want him to go back down to my house and call them and they will try to get it working (REALLY!?). They have sent 4 different base modules and hand sets saying it is faulty? It is a longer story than this, but I vastly shortened it. It's interesting how many sites have there ISP asking for a reiview???? I am putting this review on what I hope is an independent site. LOOK AT SOMETHING ELSE. BTW: shipped to wrong address, so on top of paying to get system, had to pay to send my frend to go pick up package in another town.

5

Score

Daniel Hunt San Jose, CA

Jan 14, 2020

I was interested in buying an inexpensive security system, which is kind of what Simplisafe is. I was able to speak with a decent sales representative at first when i ordered and I received the system in about a week. I was excited at first everything was simple but the adhesive stickers are a joke. You have to screw your parts to the wall or they just drop off the walls all day and night. I had a couple of issues with my system and one of the key fobs that would not connect. Not one person will answer the damn phone or even respond to an email, its actually quite aggravating. I am about ready to give up and send the system back. I don't require or expect that much and I am not trying to be unreasonable. The cell phone app is so basic and i have questions but there is no one to ask about it. Why do they market so much and not have a support staff in place to service their clients or at least respond to an email? Its really not worth all of the hassle - RETURNING

0

Score

Kevin Powers San Jose, CA

Jan 13, 2020

Horrible customer service. Tried to cancel on several occasions,( first time was Dec 16, 2019 ) its usually an hour wait or more. Have only gotten through 2 times , the first time I talked to someone , they took all my information and after telling them I wanted to cancel, they hung up on me. The second time I got through ( 72 min on hold ) the line just went dead when someone answered. They know why you are calling because you have to press the # 3 to put you through to cancel . The other 6 times I called them I hung up after waiting over 45 min. I dont have that kind of time to sit and wait on the phone. Stil trying to cancel as of today, Jan 13, 2020 .. Also emailed them and they told me to call them , really ?

0

Score

Elsie and Scott Wilson San Jose, CA

Jan 5, 2020

Cheap Equipment, When you try to get help you get someone who can hardly speak your language, or someone who knows nothing about the product! we threw our system right in the garbage after a year! 500.00 down the toilet! useless! Don't waste your time, and money!

0

Score

Mike Scott San Jose, CA

Jan 3, 2020

I bought the Simplisafe system for about $250 which covers all door/windows and included a camera, but I am not happy with the system at all. For any call to their customer support, you have to wait on the phone for at least 20 - 45 minutes, which is just not acceptable. We were looking for a more self-monitoring system using a phone app, but to do that with this company, you have to pay $24.99/month just for the app to work the way we wanted to use it. There is no reason, other than loss of profit, why the app won't work when you are using WiFi instead of their cellular. I used it once while we were out of town, but have since suspended service and end up taking it out and finding something more useful without paying for monitoring.

1

Score

John Johnston San Jose, CA

Jan 2, 2020

I bought my system from Simplisafe direct from their website. They were having a Christmas special where they were including a camera for FREE! I bought the works. $586 even at their greatly discounted web prices on 12/11/19. They promised to deliver by 12/18. I was happy as a clam. Well, 12/18 came and you guess right! No system arrived, I called customer dis-service and was put on-hold for 25 minutes. I asked why I was not told they could not possibly ship by the promised date. They replied, "Unfortunately, production shortfalls were delaying ship dates. Well, long story short, after my offering several solutions to remedy the situation. The customer dis-service person (who was very rude) simply stated that nothing could be done because it was in the hands of shipping. For which I replied, "Then cancel my order if it is out of your hands. Customer complaints have gotten so bad that AMAZON turned off customer reviews for non-customer purchases. Just try and leave a review on the Simplisafe website. FAT chance pal!

0

Score

kay San Jose, CA

Dec 21, 2019

ordered system 12-1-19 as a xmas present. It's 12-21-19 and no system yet?

0

Score

Howard Tice

Nov 8, 2019

Expect to be very frustrated if you want to cancel service

1

Score

Paul Los Angeles, CA

Oct 20, 2019

Seems like a low buy in but in fact new systems are not backwards compatible. Meaning what you got is all you get. No upgrade patch so view the equipment purchases as lost money should you ever need to upgrade. Think long and hard before commuting to any company that would leave customers behind as the accumulating cost can far exceeds what Other companies that seem expensive cost. I cannot recommend them for this customer last business model.

0

Score

Johnny Kyburz

Oct 14, 2019

System gives you no warning when unable to make a cellular connection. Would have never known this issue unless I tested the system disconnected from WiFi. Tech Support with SimpliSafe very challenged technically. Terrible rating because the system does not notify you of no cellular connection, in this state it is very easy to bypass. Unbelievable to me that it is this poorly thought out. I will have to look for other DIY options, this is likely an unworkable system.

0

Score

Allen Goose Creek, SC

Oct 11, 2019

Our keypad went down and i messaged them several times right away at their customer support address AND called them with absolutely no response, its been well over 24 hours with our system not functioning as it should. Absolutely ridiculous customer service.

1

Score

Da Jiang Las Vegas, NV

Oct 11, 2019

SimpliSafe product is good but Customer Tech Support Service is terrible. You will be very upset if you need an assistance with any device issue. Not only waiting time (minimum 40 minutes) but this tech support lady Karla extension 855 was not willing to help. I really don't know if she doesn't want a customer service job, why SimpliSafe will hire her. She shouldn't work for SimpliSafe !!!!!!!!!!!

5

Score

Vic Bandini

Oct 9, 2019

Ordered the Video Doorbell Pro - completed the installation according to packaged instructions. However, during the 'set up' process, discovered the Doorbell Pro is only compatible with a 2.4GHz internet rating. Recently upgraded to the 5 GHz internet rating so was unable to complete the full installation/recognition process. Immediately contacted Simpli Safe who agreed to a full refund (with paid postage) with return of the unit. Simpli Safe advised me there are no 5 GHz units available at this time (October 2019). I like the unit, but was unable to put into service.

0

Score

Nick Laudati Nesconset, NY

Oct 9, 2019

on hold times way too long unfriendly and at times clueless representatives

1

Score

Jill frAnks Dearborn, MI

Sep 24, 2019

Ordered simply safe and received wrong items. Called and waited twenty five minutes on phone. New package was suppose to be overnighted. Have not received. Called and waited 20 minutes. Transferred to managers I am still waiting. They have been unable to find my account.

4

Score

Leonard

Sep 17, 2019

Two months in a row I've gotten email about my payment not going through. Uhg! This is very frustrating, I can never get a straight answer. Just had them run the card and of course it good. Ok, this is my final try I gave them a different card. fingers crossed. They have some type of technical problems. I guess it's true "you get kinda get what you pay for"

6

Score

Ben Wadsworth Lincoln, CA

Sep 12, 2019

I installed a SimpliSafe system about three years ago. So far, my experience has been somewhat contrary to many of the reviewers on this site. With exception of the cameras, which I will address later, the rest of the components seem to be working quite well. We have never had a false alarm. As to response to alarms by SimpliSafe, without any false alarms or break ins, I have no comment. However, some of these reviews indicate that SimpliSafe failed to dispatch law enforcement after receiving an alarm, which is grounds for concern. Once again, overall the system works well, As to the cameras, they, like many wireless camera systems, are glitchy. Sometimes they work and sometime they don't. Furthermore, if your intent is to maintain an incident record, you will have to pay SimpliSafe an additional monthly fee for recording. When they are working, the cameras provide a decent image, but only in real time, unless you pay the additional recording fee. I cannot recommend purchasing SimpliSafe cameras, both due to their intermittent functionality and the lack of ability to record the video stream, without paying an additional fee.

1

Score

David Carroll

Sep 5, 2019

Exceptionally poor customer wait times, no call backs, and no support or care given. Combined with the numerous glitches they have, it creates a frustrating experience. Do not recommend.

7

Score

MJS San Jose, CA

Aug 29, 2019

I tried Simplisafe, had it for 6 months and the base station had to be replaced ( no charge) then the alarm- motion sensor inside would go off when we left the house- NO MOTION- inside so after 4 times I junked the system, wasted my $$. Oh well, my Blink camera works just fine to monitor my home inside and out.

2

Score

Steve

Aug 19, 2019

I purchased the Simpli Safe system in January of 2019 because of their claims of being so reliable. I’ve had constant problems with the cameras disconnecting from the wireless network and the only way to reconnect is to be there in person. This is extremely difficult for a vacation home 2,000 miles away. They tried to blame it on my network but the Ring cameras I put outside have no problems. Simpli Safes pathetic solution is a month free service. Do yourself a favor and ignore their false advertising and go with a reliable product from a different company.

1

Score

Dave San Leandro, CA

Aug 12, 2019

When I called customer service for help with the system, I had to wait on the phone for half hour and more, ridiculous !!

1

Score

Michael Glickman Brooklyn, NY

Aug 12, 2019

system fails all the time.

2

Score

Alvin Low

Aug 11, 2019

I have called simplisafe customer service at least 3 times since I bought the system, and found that they have the worst customer service. I just called this morning because there is an alert on the app indicating that the CO2 detector is not working. I waited for 17 minutes for the call to be answered. There is a lot of background noise, and the agent said that it is a call center, and there are many people talking all at the same time. i never have that experience when calling other companies. The usual wait time for my previous call is between 15- 20 minutes. So, in the future if I ever have an emergency, I would be in trouble waiting for them to answer my call.

7

Score

Tim P.

Aug 5, 2019

I recently upgraded my Simplisafe alarm from what they called the SS2 to the SS3. I received the new system a couple of days earlier than expected, and was able to get the system installed and running fine. Most of the install is done using the keypad, meaning adding equipment, and naming sensors. The camera, however is added through the phone App. My original SS2 system started having problems connecting to the cellular network. SS2 sent me a new cellular circuit board and instructions, however there were still issues with the old SS2 system. I called their customer support about the issues with the SS2 system, and they were helpful and shipped the new parts at no cost, and in fact credited my account for one month of service ($25). During installation of the new SS3 system I did run into a question and called customer support. The representative was helpful and the rest of the installation went flawless. One thing I did when installing the sensors is that I bought a 3rd party double-sided tape that is really strong, meant for holding heavy artwork. I cut this tape to fit the magnet or sensor (whichever I wasn't able to use screws) using the heavy duty double-sided tape. I've never had a sensor fall off with my old system, and hopefully I won't with the new system. In fact in order to remove the old sensor from the sliding glass door, I had to use a heat gun to soften the glue in order to remove it with a razor.

9

Score

Mark L Tampa, FL

Jul 31, 2019

I have two of these systems. One is installed in our primary home and the other is installed in our weekend getaway home. The weekend home system has been working since 2012 and there has not been a single issue since installation. The system in our primary home has been installed since August of 2016 and again, we have not experienced any issues other than an occasional battery replacement. We have set the alarm off on several occasions and the phone rings within seconds of it being triggered. Custo,Er service has been on point and very courteous.

0

Score

alex shaw Memphis, TN

Jul 25, 2019

I wish I could give this company 0 stars. It is AWFUL AND A COMPLETE WASTE OF MONEY and worst of all I DO NOT FEEL SAFE AT ALL. I recently bought a house in a nice area but still wanted an alarm for safety since I am a single female living alone. I had one of the cameras in my front window viewing my front porch. The picture was crystal clear. I am paying $25 for the best monitoring you can get; however, I am not sure what exactly I am paying for. The first time I had an issue was shortly after moving in when I had a package. I immediately attempted to review the timeline but realized that I could not see any camera footage. I called the company and was informed that since the incident happened while I was home and had the alarm off that the cameras were not recording. Therefore, I fixed this issue by determining that I needed to change camera settings to where they are open and recording at all times. That was an understandable setting to need to be changed, so I was not too upset. Once turned on the camera is supposed to record every time there is movement and I am supposed to have 30 day backup. The second time it failed me was when the people across the street were burglarized, the police saw my camera in the window and asked to review the footage because it was pointing directly at the burglarized home. Well at that time there was no footage. My camera had said there was no movement outside for the entire day and therefore did not record anything. My ring doorbell however had picked up a lot of movement throughout the day. I called simplisafe and talked to a nice female employee and told her my situation, she obviously misunderstood because she said she would send me an email with instructions on how to review the footage and I agreed that would be best since I was at work at the time. However, upon receiving the email it was the same issue that I can only see footage if camera detects motion and it had not detected any motion. She gave me her name and an extension so I called again and tried to talk to her. However, the second call was answered by an EXTREMELY RUDE male--I asked to speak with the lady I had previously talked to and even gave her extension, he refused and was not very nice about it. He then told me the camera must be malfunctioning. I said it is plugged in and shows wifi connection and I can see clear picture but he said it must not be working right and I should periodically walk in front of it to make sure it detects motion. This from the "so smart" simplisafe system that is equipped with battery backup for power outages and "smart movement detection." They are telling me if my camera is plugged in and online, showing a clear picture, that I can’t assume it is doing what it is supposed to do, I also need to be walking in front of it making sure it detects me. I asked to speak to a manager or anyone else and he continued to refuse, I have never encountered ruder customer service in my entire life. Finally I gave up out of frustration and just accepted that I had made an extremely bad choice in home security. After that incident I did like he said and reset cameras and made sure they were working, they appeared to be working properly after the unplug and restart. However, a few weeks later cops came again asking to review my footage, as a lady 2 houses down had been getting out of her car when 2 men attempted to kidnap her at gunpoint at 1030 AM. To no surprise, my camera had not detected any movement in days, even though it was still online and had no signs of malfunction. My ring doorbell however did help with the incident, it has twice caught more footage than the simplisafe video camera. I know it sounds like a high crime area but I actually live in a very nice neighborhood that has very recently become a target for a string of burglaries. Our city has a law to protect the police from responding to multiple false alarms, it requires you to pay a fine after so many and even appear in court if they continue. I think this is a fair law for law enforcement and completely agree with it. However, my alarm has falsely gone off at least 3 times with police dispatch due to my dog’s movement when I have been unavailable to answer the calls, due to being at work. One more false alarm and I will have to pay a fine. There have also been multiple times alarm was triggered from dog movement and I have luckily been able to cancel it. I ran a test last week around 5pm and nothing happened so I just chalked it up to crappy simplisafe and gave up and left and then around 8pm simplisafe called saying they were responding to my test. WOW, A 3 HOUR RESPONSE TIME MAKES ME FEEL INCREDIBLY SAFE. So I have spent > $400 on simplisafe equipment and pay $25 a month for “24/7 interactive monitoring,” yet, I cannot even set my alarm when I go to work out of fear my dog (a maltipoo) will set it off and I will be fined. This is the absolute worst alarm company you can go with, CHOOSE LITERALLY ANYTHING ELSE. I now use a petcube camera and ring doorbell for monitoring of my home and it is better than simplisafe. I called to cancel my subscription to the monitoring a few wks ago and no one answered, I had to leave a message and after leaving the message they never returned my call. HORRIBLE SERVICE ALL AROUND.

1

Score

kathy marshall Denver, CO

Jul 24, 2019

This company did not call me when my alarm was triggered at 3 in the morning. I got the run around about not being called. Long wait times when you call customer service. I had to have camera replaced because it would stop recording on multiple occasions. Very poor service. If you are serious about protecting yourself, family or friends keep looking!

0

Score

Larry

Jul 15, 2019

Garbage equipment, ridiculous customer service that is incompetent at best, don't waste your money with these clowns !

2

Score

John Cathedral City, CA

Jul 11, 2019

I experienced a bait & switch situation. I placed an order which was quoted at $266.80 on the website but when the order went thru my credit card was charged $381.15. I called customer service and spoke to Carlos who said the system didn't apply a 15% discount. He offered to cancel and reorder with the 15% discount. I told him the quote I had included a better discount so I told him to just cancel the entire order and I would reorder online. I then went back online and placed another order which was again quoted at $266.80 but was again charged $381.15, but this time I saved a screen print of the website quote. I emailed them three times trying to get some clarity on the charges. They had a supervisor call me and leave a message but he was going to be out of the office for the next 2 days. He also emailed me but failed to address any of my concerns in his response despite mentioning that he had seen my emails. I wound up cancelling the order. Unfortunately I was again charged $381.15!

5

Score

Ad avid Young Loris, SC

Jul 1, 2019

Not as simple as taking it out of box and just plug it in. When you call or email about issues or problems and you get someone they talk down to you, as if you don't know what to do.still have issues with camera and they blame it on the internet provider. Ran some tests and all is fine.

10

Score

Jon B Snow

Jun 13, 2019

We traded up from the old system to the new system. We were giving a credit for the old system towards the new system. Price was good on the system and the monitoring service works very well. My wife set off the smoke detector and within seconds we were called by the monitoring service. The system has its own built-in cellular service and also it works on your Wi-Fi and has a battery back up. There are no wires and it is very easy to set up. The sensors are small and everything is set up through the keypad. I think it is a good system.

5

Score

Conan Edison, NJ

Jun 6, 2019

Purchased SimpliSafe custom package for parents mid-May 2019 and set up late May. It took a couple hours for install, but there were a few issues (customer support was good). Fast forward 2 weeks later, the Panic button went off while parents were taking a nap. End result was the battery is bad and must be replaced. We just received the system mid-May 2019, installed May 28, 2019, and on June 5, 2019, the Panic sensor went off continuously because the battery is bad. As part of purchasing and paying the upfront price ($350+) less than a month ago, I would expect that the batteries intact are of the latest mfg date where we would not have to worry about changing for at least a couple years. Not the case. Of all sensors, the panic button is the one that goes directly to the local.police department and bypasses the monitoring company. Every false alarm is $100 charged by PD. SimpliSafe monitoring company did call to say the alarm was going off and we cut the dispatch prior to PD coming out. Fact is, after testing, rep assumed a bad battery and they are not responsible for those. So, if PD did arrive, parents would've been charge $100 and it goes up from there. My point is, for a new system, faulty/old batteries is a big issue. Now we are concerned that all senors may have faulty batteries and they must all be replaced. That's a lot of work for a recently purchased system. My throw out to SimpliSafe is that every new system that goes out, should have new/current batteries with at least 7-year life spans. As an aside, the sensor tape strips are not strong enough and we had to super glue each device onto a wall, door, or window. My husband and I have a security system by another mfg/service for 10+ years and have retained them as our service because we've had only the highest of experiences with their customer service and equipment. We purchased SimpliSafe for my parents because the keypad seemed easier to use for seniors. At this point, disappointed in the equipment (which batteries is part). If parents weren't home to accept a call from SimpliSafe, the PD would've been dispatch to a false alarm and parents charged $100 for first offense and higher as each offense goes by. PD has better things to do than respond to false SimpliSafe Panic buttons. In my research it is the equipment failures that create the highest amount of false alarm and if SimpliSafe continues to use "old" batteries in their equipment/senors, then I consider that a poor product. Note, customer service has been good, it's the product we're disappointed with.Also, took over a week for product delivery.

0

Score

Ray S

May 13, 2019

I have the SimpliSafe gen 1 and I can tell you that it is sucks. We have an issue with the system last year and they sent us a new keypad but it doesn’t solve the issue we have. We used the iPhone app to arm the system at night and the keypad will still show the system is off while the system is actually armed and I will need to use the app to disarm the system to make sure it is really dissembled as I have few occasions that I just open the door because I thought the system was disarmed. Call customer service and asked I will get a discount if I am Going to upgrade to a latest system....nope, they don’t offer discount for existing customer to upgrade. I am shopping for a new system from other company and will cancel SimpliSafe as soon as I could. I have enough....

10

Score

Jon B Snow

May 4, 2019

We have had SimpliSafe for several years now and we actually upgraded to the new system this year. Simply safe was offering a trade in offer of our old system toward the new system so that’s what we did. Very easy to install this system in about 30 minutes to an hour depending on how many senses you purchased. We haven’t had any problems with either system. The newer system is more refined and smarter than the older system and all of the fixtures are smaller including the window sensors, motion sensors, glass breakers, better keychain remotes, nicer base station, and better keypads. We have every type of sensor offered, and found them of good quality. The nice thing about the system is the low monthly monitoring fee of $14.99 and there is no contract and you don’t have to have the monitoring service if you don’t want it. There is an upgraded monitoring service for about $25 a month which gives you more features including features so you can control your system by your smart phone. The new system will work with Alexa which I believe is only if you have the upgraded monthly service. I think they should make Alexa available with the $14.99 service too. The CO2 sensor is still not available for purchase. There will be a new door locking system coming out that will work with the system along with a doorbell with the camera that is out now. I found the system works really well and is worth the money.

0

Score

Jaime Santa Clara, CA

Apr 16, 2019

I purchased SimpliSafe when my fiancé was being deployed overseas. Upon installation, we didn't activate the service until he left. Once activated, each time I could call the company, no one would answer. Since then, I have had multiple glitches with the system, the most recent scaring me more than ever. I was home and accidentally tripped the home alarm. I wasn't able to answer their phone call because I was in the shower, so I couldn't turn the alarm off either. 4 minutes later, it shut itself off. The company never called me back to see if I was okay. What if something was happening to me in my home? Isn't that the purpose of this system? When I emailed them, because I can't ever get them on the phone, they said they advised I sell the product on Ebay if I wasn't satisfied. I'm appalled.

9

Score

jeff winterburg Loudon, TN

Apr 15, 2019

So far so good. No issues with customer service or set up. CS was very patient and helpful. Tested the system and monitoring/ dispatch was fast. No complaints thus far. Would recommend. I like that you can customize system to meet your needs. CS very accommodating. No contracts and you can stop and start activation at any time. Great flexibility and 60 day money back guarantee. Whats's not to like?