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Simplisafe Home Security Systems
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#5
Simplisafe Home Security Systems

SimpliSafe

DIY Installation, No Contract, $230-640 for equipment

Our Score
8.2
User Score
6.6

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Our Score
8.2
User Score
6.6
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
472

This Review is maintained by Chase Sagum

Review Last Updated: April 18, 2017

Founded in 2006, SimpliSafe is a “do it yourself” home security system company based out of Boston, Massachusetts. SimpliSafe’s goal is to offer affordable, wireless, no-contract home security systems for average individuals. SimpliSafe is unique because its equipment is straightforward to purchase and simple to install. Customers of SimpliSafe get to take advantage some of the most competitive monitoring prices in the industry.

The Good

  • No annual contracts
  • Monitoring starting at $14.99/month
  • 3-year equipment warranty
  • 60-day money back guarantee
  • Good home security option for renters

No Annual Contracts

SimpliSafe does not require its customers to sign into lengthy contracts. Instead, the company offers flexible month-to-month monitoring service plans.

Monitoring Starting at $14.99/Month

SimpliSafe caters to customers of all budgets by providing some of the most affordable monitoring plans in the industry. Packages range from $14.99/month

3-Year Equipment Warranty

All SimpliSafe equipment comes with a 3-year product warranty. If anything goes wrong with the system, SimpliSafe will replace the part for free.

60-Day Money Back Guarantee

Potential customers have the opportunity to test a SimpliSafe alarm system package for 60 days. If the customer is dissatisfied with the equipment or service, they can send it back for a full refund.

Good Home Security Option For Renters

SimpliSafe’s equipment is wireless, which means that no intrusive hardwiring is required. Additionally, the system is portable, so it can easily be moved if the customer needs to relocate.

The Bad

  • Upfront costs
  • No professional installation option
  • Recent reports of system vulnerability
  • Customer complaints

Upfront Costs

Although many SimpliSafe customers will still save money in the long run due to the company’s low monthly monitoring prices, there is an upfront equipment fee that ranges from $200 to $500+. If you need a system immediately and do not have cash on hand, there are other DIY security companies that do not charge any upfront equipment fees.

No Professional Installation Option

Some customers would prefer to have their home security system professionally installed rather than doing it themselves. Unfortunately, SimpliSafe does not offer professional installation options.

Recent Reports of System Vulnerability

As reported by Forbes in February 2016, SimpliSafe hardware is vulnerable to hackers, which could compromise the security of the home.

Customer Complaints

According to the user reviews we’ve received, chief complaints from SimpliSafe customers center around technical problems with the equipment, long customer service wait times, and issues with receiving the wrong hardware.

The Bottom Line

If you would like the peace of mind that a home security system provides without having to sign into a lengthy contract, SimpliSafe may be a good option for you. With SimpliSafe, customers receive professional monitoring services for a low monthly fee—$14.99, depending on the plan.

While the month-to-month fees are very affordable, SimpliSafe’s upfront equipment costs of $200 to $500+ can be pricey. If you’re more interested in a small upfront fee and are willing to pay a bit more per month, check out the reviews on Frontpoint Security and Protect America.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$19.99-$42.99
$0

#2

7.9
$34.99
$99

#3

6.1
$34.95-49.95
$99

#5
Simplisafe Home Security Systems

6.6
$14.99
$229.96-638.85

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472 SimpliSafe Reviews

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  1. User Score
    3
    July 14th, 2017 Pataskala, OH
    0 people found this review helpful!
    The good part is that there this is no contract and a low monthly fee. However, you get what you pay for. The equipment is low quality and unreliable. Also, hold times to talk with customer service are usually over 30 minutes.
    Read More
  2. User Score
    0
    July 13th, 2017 Casper, WY
    1 people found this review helpful!
    System wasn’t working due to an improper internal module that was incompatible with our cell service. instead of sending an exchange base station that would work, they send a part and expected usto take apart base station and install whole new circuit board. Very vague instructions, and complicated to boot! Had to beg company to send an exchange basestation that worked for us. If what they send still doesn’t work will have to remove entire system and send back before 30 days is up, or they will give no refund. Be careful buying from this company!
    Read More
  3. User Score
    3
    July 12th, 2017 Pomona, CA
    3 people found this review helpful!
    System was easy to install and test-everything went fine. A week after the test period the system said it could not contact the dispatch center. I called customer service and after 24 hours am still waiting for them to respond to my email and voice mail responses left on their system. If the system does not work and the company will not tell you what is wrong or how to fix it, what good is the system? I also have T-Mobile for my cell phone and it works fine in my house ,but the base unit does not.
    Read More
  4. User Score
    0
    July 10th, 2017
    1 people found this review helpful!
    This company does nothing more than harass and annoy. I made a simply inquiry and I get multiple emails everyday. I have unsubscribed. I have called and requested to not be emailed again. I have called repeatedly to get my name off their mailing list. Nothing seems to work. I will never do business with these pests. I suggests you Never even contact them.
    Read More
  5. User Score
    4
    July 7th, 2017 Saint Louis, MO
    3 people found this review helpful!
    My SimpliSafe system seems to be fine when it’s working. But I’ve had it for three months, and in that time, I’ve had several different issues…

    First, the base station they sent me was configured to the wrong cell tower network for my area. One would think they’d check that before sending the equipment. After several aggravating phone calls with customer service—and finally insisting I talk to a supervisor—the issue was addressed correctly and I was sent a replacement base station and given a couple months of free monitoring for the trouble.

    Once everything was online and installed, the first day I set my alarm in Away mode, I got a phone call from the dispatch center saying that my motion sensor had been tripped. I panicked and was speeding home, the police came, my neighbors were gathered outside my home—and it turned out the motion sensor that’s not supposed to go off for anything under 50 pounds was in fact tripped by my 9 pound cat. Returned that the next day.

    Next, out of nowhere one night, my system said it could not get a signal out to emergency dispatch. I called customer service, but their hours are only until 7 PM EST. Are you serious?! What is the point of an alarm system if it’s not going to work when you go to bed and then you can’t get a hold of anyone to help fix it? It eventually started working again later that night, but there was never any rhyme or reason for why it went offline or came back on. And when the customer service rep called me 12 hours later, he had no better explanation than I did.

    A few weeks later, after a short trip, I checked my activity log and noticed that certain events were not registering in the log—again, what’s the point if it’s not going to work? I called CS again and again talked to a young lady who had no better understanding of the issue than I did. Awesome.

    And yesterday I was late to work because I was troubleshooting my system (I don’t even bother calling CS anymore). Again out of nowhere, my keypad started saying it was out range, despite the fact that I’ve never moved it, and my entry sensors apparently stopped working. After checking my activity log, trying test mode, and a few other tricks, I finally just tried changing the batteries in the keypad and the base station. That fixed the issue—and all I could think was WHY SimpliSafe wouldn’t just design the the keypad or activity log to read “Change Batteries.”

    Good grief. I’m starting to wonder if I should actually rely on this system in case of an emergency.

    Read More
  6. User Score
    0
    July 6th, 2017 Dayton, OH
    8 people found this review helpful!
    After waiting on hold for 15 mins, and asking a question concerning my tower not connecting , I was hung up on.
    Read More
  7. User Score
    6
    July 2nd, 2017 Henderson, NV
    6 people found this review helpful!
    The system has potential but the cheap and unreliable equipment kills everything. My first year everything worked fine but after that I could no longer get a connection to dispatch. My system often has no connection. Customer service is useless. Get something else.
    Read More
  8. User Score
    0
    June 29th, 2017 Denver, CO
    3 people found this review helpful!
    I purchased and returned the product. SimpliSafe decided not to process the return until 10 days after they RECEIVED the returned merchandise. The only reason they processed it then was due to a phone call I placed. After spending a total of 40 minutes on the phone with customer service, I was informed they would not attempt to even contact anyone to attempt to expedite the return payment faster than the stated 4-7 business days. The representatives I spoke to were friendly, but whatever system is in place leaves them incapable of providing a modicum of the help that would have been useful in my situation. Sitting on a return for 1-2 days and calling it processing is fine. Ten days is a shameful amount of time. Whatever process exists that permitted the initial problem is in dire need of correction. Whatever the bureaucratic block is that prevents timely fixing the payment after the fact is completely unacceptable. As to the actual product, there was not a specific flaw with it. The system functioned as advertised. Actual usability without paying the monthly fee is extremely limited. If you are not planning to pay the monthly connection fee, you are better served purchasing a security camera system, such as an Arlo, which provides information while you are at home and away.
    Read More
  9. User Score
    2
    June 26th, 2017 Dayton, OH
    7 people found this review helpful!
    The unit loses connection with the monitoring service whenever the power goes out. According to customer service, there is no way to reconnect unless you are physically at the base station. This makes monitoring useless if you are gone on a trip. They’ll still charge you for it though.
    Read More
  10. User Score
    8
    June 23rd, 2017
    9 people found this review helpful!
    After having SimpliSafe for almost one year, I found out that my system is rarely communicating with the monitoring company.. I learned that ALL Simplisafe systems are shipped with T-Mobile modules for cellular connectivity. I went on a T-Mobile service map and learned that their reception is almost non-existent in my area. After placing my base station next to my front door it still did not communicate. .
    I talked to someone in their technical department and they said I need a Verizon module and shipped one to me. I installed it this morning and did a test and now it works perfectly !
    Simplisafe should have it as an option for a person ordering their systems to go on the T-Mobile map and see what the reception is in their zip code area and order a Verizon module if T-Mobile doesn’t provide the needed reception. This would safe a lot of fruatation !
    Read More
  11. User Score
    5
    June 22nd, 2017
    4 people found this review helpful!
    If you sign up with Simplisafe and expect to receive text messages for the $24.99/month monitoring plan…beware….the company is having trouble with T Mobil and my carrier Republic Wireless. There could be others too that are problems. Instead, you are forced to download their app…just what I need…another app on my phone
    Read More
  12. User Score
    8
    June 19th, 2017
    6 people found this review helpful!
    After a terrible experience with ADT ( including a loosing thousands during a burglary where I apparently had a bad sensor) I went with Simple Safe.
    It is a great system , easy to setup , Anne very flexible.
    The customer support and follow up has been very good.
    I would recommend this system….and it’s portable.
    Read More
  13. User Score
    9
    June 13th, 2017 Greer, SC
    7 people found this review helpful!
    I ordered this system (I bought $350 in sensors), received a coupon discount and did the install myself AFTER reading all the descriptions and instructions. I’ve had it for 4 years and I have NO complaints about installation, faulty sensors, customer service etc. There was an early problem with the base station due to satellite issues and they sent me a replacement circuit board which I was able to install myself. I am a very senior gal who likes do-it-yourself stuff! The only problem I encountered was my cat setting off the motion sensor when I was at church. Simplisafe called me immediately and asked if I wanted them to alert the police; I told them no, I was 5 minutes from home and would assess the situation myself. I called the police and asked them to meet me but I found no evidence of a break-in, so they left. I called Simplisafe back and they suggested to place the motion sensor higher up or turn it upside down on the wall. I like that they call me when I’m doing a sensor test, I really know they’re on the ball. I highly recommend this system.
    Read More
  14. User Score
    3
    June 10th, 2017
    7 people found this review helpful!
    I purchased this system in February if 2017 and have had horrible customer service since the very beginning. The system consistently drops its signal. When calling customer support, wait times are 20 plus minutes and though the system is supposed to work if the keypad is within 200 feet of the base station I have had problems with it not working and it’s 2 feet from the base station. I have been instructed by support to relocate the base station so that it is literally right next to the keypad. The key pad is mounted on the wall. There is no way for me to sit the base station littetally right next to the keypad. Very expensive system for the limited capabilities. If I had known that the key pad had to sit on top of the base station I never would have purchased it.. if I had known it would be this difficult, I would have called ADT and had a professional reliable system installed with no upfront cost and the monitoring is just a little more expensive. Horrible product. Which I hadn’t spent nearly $700 for all this crap!
    Read More
  15. User Score
    10
    June 10th, 2017 Ozark, MO
    7 people found this review helpful!
    We have had Simplisafe for 4 years. We recently installed the camera as an added component to our system. We are very pleased with the system. It was easy to install and works great. We travel so it is important to know everything is protected while we are away, as well as when we are home. I highly recommend Simplisafe.
    Read More
  16. User Score
    2
    June 8th, 2017 Garland, TX
    5 people found this review helpful!
    For the second time my SimpliSafe has not been connected to the dispatcher. I pay for this service and I expect it to work. When contacting SimpliSafe after hours (when this occurs) I cannot reach a human being to correct the problem. No human beings just leave a message or email and no one responds. I am a widow living along and purchased this service expecting to be protected. I find reprehensible that this has occurred when SimpliSafe is supposed to provide safety and “safe thinking” and they don’t. I suggest you consider another safety system.
    Read More
  17. User Score
    0
    June 5th, 2017 Huntington Station, NY
    5 people found this review helpful!
    They have 0 customer service!! they dispatched police to my house even i told them not too and they billed me $200!!!!!!! WORST COMPANY EVER! NEVER RECOMMENDING!
    Read More
  18. User Score
    10
    May 31st, 2017 CA
    6 people found this review helpful!
    I just had an AMAZING customer service experience with Julie D. of the technical support team. I called because 3 times in the last month my system went offline and the keypad said “no link to dispatcher”. I found that the only way to correct this lockup was to pull the power cord from the base station and pull the batteries and re-insert them to restart the base station. I though there was something defective about the base station but Julie assured me that it was working as it was supposed to. Se informed me that it was due to a weak cellular signal and she would send me a verizon module to replace the T mobile module currently installed. She explained that if the cellular signal goes away than it doesn’t automatically re-connect like a phone does, you have to pull the batteries. I explained that it was down for three days while I waited for it to come back until I tried the battery pull out (the only way to remove the power). I said that if I’m away on vacation then I would be vulnerable, do I have to fly home to reset the base station? She had an answer for that too! She explained that I could have a friend come over to the house and reset the base station for me! She offered that they monitor for that and call when that happens. I told her that my system was down for three days and I didn’t get a call and she was explained that “it doesn’t happen right away but after a week or so they would have called me. The way to find out while you’re away is to try to change the status remotely from your phone and if it doesn’t change then I have to call a friend. So while I’m away I need to check it several times a day by switching between home and away modes to verify it’s working. I don’t know if SimpliSafe’s crack team of engineers is developing a cellular device that will automatically recover from a weak cellular signal but I’ll be first in line to buy one!
    Read More
  19. User Score
    3
    May 30th, 2017 TX
    5 people found this review helpful!
    you will most definitely have to sign up for their mobile app as there is no other way to know when the base station loses communication to dispatch once you have left the location. However, simplisafe does a weekly ping to the base station and will alert you if that is the case. Anything in-between you will not be notified that the system has lost/ no communication and you will be out of luck until you return to the location.
    Read More
  20. User Score
    2
    May 27th, 2017
    6 people found this review helpful!
    Issues with magnetic interference?
    Or so they say …
    Our door sensor is not responding well with magnet..
    Their solution? It’s to Jerry rig it
    basically a used credit card a cardboard piece to buffer?
    the issue is this isn’t working and because they don’t have technicians to come out to your home you’re stuck with whatever problem you have at this point I don’t think it’s worth it I’m definitely looking into a better company
    And they never offer to compensate their customers
    Read More

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Our Score
8.2
User Score
6.6
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
472
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,976