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Simplisafe Home Security Systems
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#4
Simplisafe Home Security Systems

SimpliSafe

DIY Installation, No Contract, $230-640 for equipment

Our Score
8.3
User Score
6.9

Visit Site

Our Score
8.3
User Score
6.9
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
420

This Review is maintained by Chase Sagum

Review Last Updated: January 10, 2017

Founded in 2006, SimpliSafe is a “do it yourself” home security system company based out of Boston, Massachusetts. SimpliSafe’s goal is to offer affordable, wireless, no-contract home security systems for average individuals. SimpliSafe is unique because its equipment is straightforward to purchase and simple to install. Customers of SimpliSafe get to take advantage some of the most competitive monitoring prices in the industry.

The Good

  • No annual contracts
  • Monitoring starting at $14.99/month
  • 3-year equipment warranty
  • 60-day money back guarantee
  • Good home security option for renters

No Annual Contracts

SimpliSafe does not require its customers to sign into lengthy contracts. Instead, the company offers flexible month-to-month monitoring service plans.

Monitoring Starting at $14.99/Month

SimpliSafe caters to customers of all budgets by providing some of the most affordable monitoring plans in the industry. Packages range from $14.99/month

3-Year Equipment Warranty

All SimpliSafe equipment comes with a 3-year product warranty. If anything goes wrong with the system, SimpliSafe will replace the part for free.

60-Day Money Back Guarantee

Potential customers have the opportunity to test a SimpliSafe alarm system package for 60 days. If the customer is dissatisfied with the equipment or service, they can send it back for a full refund.

Good Home Security Option For Renters

SimpliSafe’s equipment is wireless, which means that no intrusive hardwiring is required. Additionally, the system is portable, so it can easily be moved if the customer needs to relocate.

The Bad

  • Upfront costs
  • No professional installation option
  • Recent reports of system vulnerability
  • Customer complaints

Upfront Costs

Although many SimpliSafe customers will still save money in the long run due to the company’s low monthly monitoring prices, there is an upfront equipment fee that ranges from $200 to $500+. If you need a system immediately and do not have cash on hand, there are other DIY security companies that do not charge any upfront equipment fees.

No Professional Installation Option

Some customers would prefer to have their home security system professionally installed rather than doing it themselves. Unfortunately, SimpliSafe does not offer professional installation options.

Recent Reports of System Vulnerability

As reported by Forbes in February 2016, SimpliSafe hardware is vulnerable to hackers, which could compromise the security of the home.

Customer Complaints

According to the user reviews we’ve received, chief complaints from SimpliSafe customers center around technical problems with the equipment, long customer service wait times, and issues with receiving the wrong hardware.

The Bottom Line

If you would like the peace of mind that a home security system provides without having to sign into a lengthy contract, SimpliSafe may be a good option for you. With SimpliSafe, customers receive professional monitoring services for a low monthly fee—$14.99, depending on the plan.

While the month-to-month fees are very affordable, SimpliSafe’s upfront equipment costs of $200 to $500+ can be pricey. If you’re more interested in a small upfront fee and are willing to pay a bit more per month, check out the reviews on Frontpoint Security and Protect America.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.5
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.6
$34.95-49.95
$99

#4
Simplisafe Home Security Systems

6.9
$14.99
$229.96-638.85

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420 SimpliSafe Reviews

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  1. User Score
    3
    March 20th, 2017 Louisville, KY
    2 people found this review helpful!
    I have a hardware system and wanted to lower my monthly cost. Although the system sounds great, there are several issues that made me return everything I purchased ($899.98 worth)! The key pad is not back lit, so at night you have to turn a light on in order to turn the alarm off, like if your dog needs to go outside. The system tower failed within 3 days, they had to send me a new tower. The service department has a very long wait time!! The handbook is not very helpful, no details to help trouble shoot. The installation is very simple which is great, but the system has proven to be vulnerable to hacking. Too many issues to risk our safety and security.
    Read More
  2. User Score
    0
    March 17th, 2017 Saint Paul, MN
    2 people found this review helpful!
    I ordered my system in mid feb. it came without a power cord. It was my second system so I used the cord from my first system to try to get it set up. After over three weeks here is the status

    It took 3 weeks to get the power cord
    The keypad does not reliably beep during countdown
    The siren does not beep during countdown
    Now that I got my power cord after three weeks the base station did not start properly and completely failed within a half hour
    When I got my system I right away asked for a software upgrade to stop the error of can’t connect to the dispatch system because I didn’t want monitoring. I was promised software but never got the download. They say it is available now but who knows as the base does not work.

    Read More
  3. User Score
    10
    March 15th, 2017 Tampa, FL
    1 people found this review helpful!
    I been looking to put an alarm system in our house for some were my mother and I live but we got put when we were told we need 2 account to monitor so twice the monitor price so it be like 80 a month which we not justify but now my mom does not drive any more so we went down to 1 car and discovered safe link so we got a starter system to test it and even in my metal roof cat 5 hurricane rated house I found 2 sweet spots to put the bases so today I ordered the rest of it and saved 67 off the order as I am a disabled vet so will have a full blown system of police fire and water monitoring along it did cost me about 700 for the system but only cost me 30 a month for the 2 monitoring bases plus free shipping
    Read More
  4. User Score
    10
    March 13th, 2017
    1 people found this review helpful!
    fantastic and very easy to set up–LOUD siren
    Read More
  5. User Score
    9
    March 12th, 2017
    1 people found this review helpful!
    We were bulgarized and needed to find a security system. We took the chance on this one. We live in a VERY BAD area of cell phone service so yes we have had some moments of the system not connecting with police dispatch BUT the customer service reps have taught us how to send them a test signal and both times we have needed to-they have called us within 1 min. Knowing we have that security and the quickness of the phone call has made us very happy and confident with the purchase of this system. Thankfully we have only had the phone calls from the test signal and not a break in…but it’s very comforting to know they were that quick to call us.
    Read More
  6. User Score
    9
    March 10th, 2017 Streetsboro, OH
    1 people found this review helpful!
    We love Siplisafe. We had ADT for years. A couple of times we set it off by accident and never got a call to check on us. Has never happened with Simplisafe. Once we hit the panic button by mistake when leaving the house. After trying to contact us, the Police was dispatched. Lucky we realized our mistake in time to call and cancel the alarm. The Police were already in the development at the time and we explained what had happened. All our fault. Two other times we forgot to turn off the alarm and received calls immediately.
    Also had problems with the first cell call system. They sent a new one that operated on a different network. Great service. Again not their fault for poor cell tower coverage.
    Easy and simple installation.
    Read More
  7. User Score
    10
    March 6th, 2017
    3 people found this review helpful!
    Very easy to install and set up — it’s completely wireless.
    Never a complaint regarding customer service or alarm monitoring.
    Have been a customer for 5 years and am very happy with them.
    Read More
  8. User Score
    3
    March 2nd, 2017 Janesville, WI
    8 people found this review helpful!
    From the day we received this product it has been nothing but a pain in the tush. It has never worked correctly. I’ve had one good customer service experience but even that fell short when we were shipped a “box” to put a data cable to and a phone cable but the phone cable was left out. I’ve emailed them several times regarding the monthly billing which I will be charged for but don’t think I should since the service has never “monitored” correctly and we’ve had no link to the dispatch center for the majority of the time the product has been in our home.
    Read More
  9. User Score
    9
    March 1st, 2017 Merrillville, IN
    2 people found this review helpful!
    I have been a Simplisafe customer for 5 years and have been very pleased with the service.
    Read More
  10. User Score
    0
    February 27th, 2017 Oklahoma City, OK
    15 people found this review helpful!
    To say I am extremely displeased with Simplisafe is putting it lightly. First of all the equipment malfunctions at least once per week and we are constantly replacing batteries. The alarm will be set, I will enter the building and the alarm will not be triggered by the door. On other occasions, I have had workers accidentally set the alarm off (they don’t have a code) and I was never called by the company. I had a completely different experience today. I was trying to check in a delivery and the alarm started going off. I went to the key pad and it was completely blank. Meanwhile, the alarm is sounding. They called the business phone and I answered. I explained what was going on ad they asked me for the security word. I gave the person the security code and after a long pause she made me spell it out. This went on for a few minutes. Then I asked if she could turn the alarm off for me. She said she would have to transfer me to customer service. Then I was put on hold. I got on the phone with customer service and they went through all the same questions. The alarm was still going off at this point. Then they started calling my cell phone! The lady asked for my code word and I gave it to her. I explained that I was on the other line with Simplisafe currently. I had both agents trying to talk to me at this point. I reiterated to the lady on my cell phone that I was currently speaking to Simplisafe. She then hung up on me. The lady on the business phone finally got the alarm turned off. Then my cell started ringing again and it was another manager saying Simplisafe called them and said I refused to give them the password, so they dispatched the police. They also said I sounded “shady.” Luckily, they called her again while I was on the phone with her and she told them not to send the police. I did give the second lady the password. If I sounded “shady” it is probably because I had two people talking to me, asking the same questions, while a loud alarm was piercing my every thought. Sorry, Simplisafe, but I have nothing good to say about your equipment or customer service.
    Read More
  11. User Score
    5
    February 27th, 2017 IL
    9 people found this review helpful!
    Somewhat false advertising–motion detectors DO NOT work will all small pets! If you have cats, forget about it! My one little cat can’t even get near the detectors and I keep getting false alarms and have had to disable them. Even with all the hints and tips and supposed fixes from the company. Quite frustrating! Tired of having cops go to my house or having to worry about getting company phone calls about the alarms. Trying to work with the company to get some money back or some form of compensation, but they’ve suddenly gone quiet on me!

    It’s hard to get someone to pick-up the line too! You usually have to leave a message, which is unacceptable.

    Read More
  12. User Score
    9
    February 25th, 2017 Nutley, NJ
    6 people found this review helpful!
    Easy installation no need for pro installer if you can put a screw in your qualified. Monitoring fee among the lowest in the industry.Has all the features I was looking for
    Read More
  13. User Score
    9
    February 21st, 2017 Nazareth, PA
    4 people found this review helpful!
    Had system for only a couple weeks. All sensors work fine, cell service is good. I found customer service good when I called to make sure they would call the right emergency services. I’ve had an ITE commander 2000 for 17 years without any issues. This new one seems cheaper than the US made ITE, but seems to function as well and uses much more readily available batteries. Plus, it’s cellular, which would have cost 900.00 to upgrade my alarm to, plus 45a month for cellular monitoring. So far, so good with Simplisafe. The keychain remote CAN arm in home mode….Hold I’m away and off buttons at same time….Someone complained about this. Also, those complaining should read the manual. Most of the shortcomings are really not and some complaints are really things done for a reason. I am worried about false alarms, as I get a hefty charge for those bit so far none. The cell phone either app is great, too. Very simple but a nice feature. Setting sensor names and variables from a web page is fantastic. Try any of this from a panel like my old system. You’ll see what I mean.
    Read More
  14. User Score
    10
    February 21st, 2017 Holly Springs, NC
    6 people found this review helpful!
    Great company for customer service. Always willing to help if a problem arises immediately. No long waits on phone contact. Highly recommend.
    Read More
  15. User Score
    5
    February 20th, 2017
    4 people found this review helpful!
    In regards to the Camera, they need to upgrade it! Maybe have more pricing option than $4.99, Possibly a 1 day Cloud coverage for a couple bucks more would be nice. Also, an option to start recording when a sound or motion is detected would be a plus They also need to revise the time it starts recording, like immediately as you are walking to your door, & as soon as the away mode is pressed when leaving your home, NOT after it stops counting down (1 minute) Alot of things can happen in that 1 minute where it’s not recording anything, as you are opening your door to leave the house!
    Read More
  16. User Score
    9
    February 20th, 2017 Woonsocket, RI
    6 people found this review helpful!
    The outlet for the main unit shorted out and burned the plug for it. I contacted SimpliSafe and the mailed me another one at no cost. I do not use the monitoring because I have a handicapped daughter and two dogs in the house and there is almost always a parent or a nurse in the house. We turn the system on at night when there is no one there but us.
    Love the system and love no contract…..
    Read More
  17. User Score
    1
    February 19th, 2017
    17 people found this review helpful!
    READ CAREFULLY!!!!!

    If an intruder un-plugs the portal (thing with blue light) it cuts off all communication and disarms the system, so pretty much * pointless *

    Read More
  18. User Score
    3
    February 19th, 2017 Asheville, NC
    5 people found this review helpful!
    Every time I log into my online account, the defaults are rolled back to ‘demo’. And the wait times for someone to return calls is unconscionable. Seriously, hours and hours and they always call back – usually a day later – when I am NOT in front of my computer. I don’t know whether I have a working system or not. Frustrating and this poor service overrides any plus to the system. It also seems like they work extra hard to push the higher price per month plan everytime I try to save my changes. VERY unhappy at this point.
    Read More
  19. User Score
    5
    February 17th, 2017
    8 people found this review helpful!
    I bought and installed a system for my entire house in January 2016. It worked flawlessly for a year – the three times I accidently set it off I was called within 3 minutes.

    However – the real test came when I finally was able to leave home for a 3 month trip. Within two weeks I was getting emails that the base unit was not communicating. I have no idea what is wrong – I won’t be home again for another month.

    Just very disappointed that when I really needed the system, it has seemed to fail. The ultimate outcome will have to wait until I return home.

    Read More
  20. User Score
    10
    February 15th, 2017
    4 people found this review helpful!
    I have had service with this company over 5 years. Easy installation, Great tech support, never had any problems with billings. I would recommend Simpli Safe to every one.
    Read More

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Our Score
8.3
User Score
6.9
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
420
Our Score
9.0
User Score
8.5
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,852