Best Home Security Companys

121 Companies 14,339 Real Customer Reviews

SimpliSafe-Logo
Current

What Others Are
Researching Right Now:

#5
SimpliSafe-Logo

SimpliSafe Reviews

Reviews of SimpliSafe from real customers
(739 verified)

Our Score
8.1
User Score
5.4

See Top Rated

Our Score
8.1
User Score
5.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
739

Overall Score

Based on ranking criteria
8.1 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Low monthly monitoring cost, high upfront fees: Monitoring plans are from $14.99/month to $24.99/month. The more expensive plan is called the ‘Interactive’ plan which gives you SMS/email alerts, secret alerts, and the ability to arm & disarm remotely. You pay for your equipment upfront which typically ranges between $200 and $500+.
  • No long-term contracts: Simplisafe does not require its customers to sign into lengthy contracts. Instead their contracts are month-to-month and you are paying for your equipment up front.
  • Equipment: all standard types of home security equipment is available and customized based on your needs. From window sensors and motion sensors, to security cameras and smoke detectors. Simplisafe also has an app that allows you to manage your system remotely. The one downside with their equipment is that it’s a DIY installation. This is a downside for many who seek to have a system installed for them professionally. The equipment you purchase has a 3-year warranty and a 60-day money-back guarantee.
  • Simplisafe is a really good home security option for renters: the system is wireless and portable, making it perfect for renting situations.
  • Simplisafe and hackers: in years past Simplisafe has had issues with their hardware getting hacked as reported by Forbes back in February 2016.
  • Main customer service issues: according to customer reviews we’ve received, chief complaints center around technical problems with the equipment, long customer service and monitoring center wait times, and issues with receiving the wrong equipment.
  • Our recommendation: we recommend going with a more reputable DIY home security option such as Frontpoint Security or Protect America.

Most Helpful Reviews From SimpliSafe Customers

  1. User Score
    0
    Bob Williams
    August 22nd, 2018 Monroe, CT
    We were broke into with the newest version of simplisafe, and the burglars must have watched the video on Youtube on how to smash the base station within the delay period before the system can call the operators, and we got cleaned out. The burglar took a magic marker and wrote on the living room wall: BUY A REAL ALARM NEXT TIME. I have a photo of it. My insurance company is not covering the claim because they said that Simplisafe is not UL Listed. STAY FAR AWAY FROM THIS COMPANY. We called a local company.Read More
  2. User Score
    3
    Valeriy Slobodyanyuk
    October 13th, 2018 Staten Island, NY
    The quality of the equipment is terrible and you can't rely on it - it loses periodically connection to the dispatcher center or keypad loses connection to the base. Also, my keychain remote stopped working - and I have it for just about 18 months.. When calling cust support you need to be at home and then you'll spent half an hour doing various testing and resettings. It starts working again but then after a while the same issues come back. Last time when I tried to call the customer support, i spent over 15 minutes waiting to get connected and listening the music and then just hang up. Sick and tired of this, and looking for another and better company, just wasted about $400 on the equipment. Don't wast your money.Read More

739 SimpliSafe Reviews

1. Select Your Rating:

143
78
69
45
22
36
9
15
34
73
215
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    February 17th, 2019 Klamath Falls, OR
    1 people found this review helpful!
    On 7/31/2018 I upgraded an existing system we had from SimpliSafe, from a solicitation to upgrade for a reduced price by returning our old system. We purchased a camera as part of the package but could not get it to work.

    The cameras did not work and we switched out at least 5 of them. Two worked for about a week and then went off line and could not be reconnected. I have spent at least at least 648 minutes (which is 10.8 HOURS) over a minimum of 28 phone calls to rectify the situation. It took an act of congress to receive $59.40 refund for the non-functioning camera. I finally became so frustrated I cancelled both our personal and business accounts. We asked for a refund on the system, Simplisafe refused stating the order was over 60 days. This was over sixty days because we kept trying to get the camera to work and Simplisafe continued to insist we replace the camera. I spent hours trying to get this to work from August through the end of November and then waited months to receive the refund after many LONG phone calls being told it was being refunded and then excuse after excuse of why it had not been refunded. I would have given up trying to get the $59.40 back but it is the principal. How many people have the stolen money from? People who just give up because you really have little reasonable options. I want to return the system and receive a full refund.

    Read More
  2. User Score
    1
    February 10th, 2019 San Diego, CA
    2 people found this review helpful!
    I’ve had numerous false alarms over the last year. Police have responded to these false alarms. The first visit to my home cost $100, the second visit cost $200. I had to cancel the monthly monitoring service to prevent additional false alarm visits from the police. In addition to me having to pay escalating false alarm fees, the Police have more important things to do than visit my home to investigate false alarms.

    Simplisafe has been a major disappointment.

    Read More
  3. User Score
    10
    February 9th, 2019 Cincinnati, OH
    1 people found this review helpful!
    I have had Simplisafe as my alarm system for over a year. Customer service has been incredibly helpful. I have called only 2 or 3 times. I had problems with the motion sensors. My cats kept setting them off. I was able to return without any cost one of the motion sensors since I had just purchased it. A simple system to protect my home. I simply love it.
    Read More
  4. User Score
    9
    February 6th, 2019
    0 people found this review helpful!
    We have been using the simplisafe home alarm system for 3 years now and love it! It is very easy to install and use. You can add more devices to accommodate your needs for home or business and choose the monthly plan that fits your needs. The low monthly cost is a bargain when compared to other systems fees. With a battery backup you are still protected during power outages.The customer service reps are very knowledgeable and friendly. Chemar helped me reset my unit and clear the no link to dispatch center message. Some of the reviews are bad but you can’t please everyone no matter how much you try. As with any product you have there will be great reviews and bad ones. We recommend SS to friends and family or anyone that inquires about our system.
    Read More
  5. User Score
    0
    February 1st, 2019 Hawthorne, FL
    1 people found this review helpful!
    Bought two new phones, neither compatible with the simplisafe app. No ay of telling before hand, they do not have a list of devices that work and have a third party publishing the app. It has become useless to me, I’m ripping out the entire system.
    Read More
  6. User Score
    1
    January 31st, 2019
    4 people found this review helpful!
    It does not keep working for more than a week before it has failures and when you call they sometime hang up on you and when you get some one to trouble shoot system, they run you around to all the sensors and I have been having to change out a bunch at a time. Today I spent a good amount of time this morning hauling a ladder around and taking down to malfunction smoke detectors and two entry sensors and moving the base station. Now I have to wait around a week for the new ones to arrive and install them. The system is not reliable and I do not recommend them as a alternative to a full service alarm company. You will be working on the system more than it works and will not be happy. Last week I left for about five hours and when I got home it said I had entry sensors alarm. No doors had been opened, and nobody was here but the sensors would not work, but were ok when we left. This is the quality of the sensors that they are selling you, and you are doing all the work.
    Read More
  7. User Score
    5
    January 28th, 2019
    3 people found this review helpful!
    While the product is easy to install and the support is pretty good, I am EXTREMELY unhappy about the billing. Let me explain. For some reason I was getting billed twice. I called customer service to get this corrected and each time they promised to investigate to fix the problem and it could never be resolved. I tried on 4 separate occasions and to do this day still not resolved. Today I finally cancelled my account out of total frustration. The agent didn’t even seem to care about keeping me as a customer and just went ahead to cancel my account, with the standard, Is there anything else I can help you with? Very disappointed.
    Read More
  8. User Score
    2
    January 27th, 2019 Wilmington, VT
    4 people found this review helpful!
    I ordered this and it arrived promptly Activated it and within I week I got a notice that my base station wasn’t connecting to their monitoring center. I called tech support and they started troubleshooting. The first question I asked was did you send me a Verizon unit?

    The support person flat out told me all their units were Verizon. After an hour of being on the phone and not being able to connect, he finally came back on the phone and said they had actually shipped a T Mobile unit. There is NO T Mobiile service in my area.

    So rather than shipping a replacement, they send me a Verizon card to install in my exiting unit. I’m handy, so installing it was no big deal, but for someone with no experience or the proper tools this could be an issue.

    I also have never received a manual. It was shipped without one and although they said they would ship one, they never did.

    Also, they screwed up my secondary contact. If the alarm goes off, they were supposed to contact the secondary before dispatching police Rather, they called me, I didn’t answer, so they dispatched the police.

    Just poor service and a lot of disorganization. Alarm woks ok though.

    Read More
  9. User Score
    1
    January 25th, 2019
    3 people found this review helpful!
    Unreliable hardware, high failure and replacement rate, at least on the original system I have. NOT recommended.
    Read More
  10. User Score
    1
    January 25th, 2019 Pasadena, CA
    4 people found this review helpful!
    Don’t waste your time like I did… For the first two months (when I thought the system was working), I didn’t have any trouble. Suddenly, the indoor camera began dinging my phone every time someone walked by even though the system was not armed. After calling Troubleshooting, it turns out the SIM card isn’t working and the system was never active in the two months that I had it. Why didn’t they let me know when I did the setup? Hm. So, they send me a free SIM card and give me two months free- okay, fine. So, today I activate the alarm for the first time when I take the dog for a walk. 30 minutes later, I get a call from the police… the alarm has been activated. Nobody from SimpliSafe called me! I get back and the police are there and it seems the garage door was ajar. Why didn’t the base unit tell me that when I activated? Why didn’t the sirens go off? I do not trust this system, and the only reason it gets a 1 is because they are letting me return it.
    Read More
  11. User Score
    9
    January 15th, 2019 Ellenwood, GA
    1 people found this review helpful!
    New system, Dec. 2018. My son burnt some eggs. I missed the phone call by seconds as the call came up unknown.(reason for the nine). I called them immediately to halt fire dispatch but it was too late they were at my door. Central monitoring worked at 5 am.
    Read More
  12. User Score
    1
    January 14th, 2019
    2 people found this review helpful!
    Don’t fall for the marketing hype…the quality of the system and the service are TERRIBLE even at their discounted price. The hardware fails almost immediately. I purchased more than a dozen sensors, the first failures occurred in in 2 weeks, Now, six months later almost all of them have failed (the door sensors are the only things that haven’t failed). At first they kept sending me replacements, but after a few months the warranty ran out and now I have a $700 investment in a pile of junk! Worst purchase ever!
    Read More
  13. User Score
    10
    January 14th, 2019 Oakhurst, CA
    4 people found this review helpful!
    I was a ADT customer since 2013 to 2017. Their service was fine but was increasing in cost, I was paying $41.57 a month for two door sensors, one motion sensor and one smoke detector. When I received a notice from AAA regarding SimpliSafe, I started my research. The reviews, options and cost were outstanding. So, I placed my order.

    The day all my equipment arrived I dismantled the ADT System. When I removed the telephone line attached to the ADT Box it disabled all my telephones in the house. This is very dangerous for the home owner! I went to the telephone interface and observed how they bypassed all my telephone lines and routed through their alarm. My concern is if an intruder cut the wires to the ADT Box the home owner could not call 9-1-1 as the telephone lines would be disabled. As a retired Sheriff this is concerning and very dangerous.

    Installing the SimpliSafe Home Alarm System was very easy. The system they sent me uses Verizon Cell Service (no cost to me) so no telephone lines tampered with! They sent me a Base Station, wireless key pad, 2 keychain remotes, motion sensor, 3 door sensors, smoke detector and an outside alarm. My cost after $100.00 off by mentioning AAA was $274.91.

    With the SimpliSafe system I can do much more than the ADT Alarm System. With the SimpliSafe IPhone App I can turn the system on or off anywhere I have cellular coverage. SimpliSafe will send me a text message (if requested) when my alarm is set, shutoff or triggered. I now have the option of knowing when a door is opened at my house with a chime sounding. A big bonus is placing water sensors under sinks, toilets and the water heater – this notifies me if there is a water leak. I was able to name the locations of all sensors and accomplish several tasks via the SimpliSafe website. Extremely pleased with SimpliSafe.

    I cancelled my service with ADT, not an easy task!! I owned all the equipment! It took seven days of telephone calls and getting different answers from different agents. I believe it is now cancelled – of course ADT has a 30 day notice of cancellation, so out a few more dollars.
    I now purchased the upgraded SimpliSafe system – this system uses wifi and cellular.

    Read More
  14. User Score
    0
    January 12th, 2019 Tampa, FL
    2 people found this review helpful!
    Was a new customer with two modules that did not worked and was getting ready to leave town, Called the customer service four days and each time on hold for 60 minutes and more. Could not get anyone to answer the phone. Day five, 90 minutes on hold to get help. Clueless agents, had me on hold to check with someone else to get answers and somehow call was disconnected after 30 min. I was really sure hat they could call me back, but did not. Returned the system. Checked the web and noticed that others complained about service. This is not I want from a security company. DO NOT GET IT
    Read More
  15. User Score
    0
    January 8th, 2019
    4 people found this review helpful!
    Equipment breaks constantly. Cameras constantly disconnect or get locked shut. Have had two go bad in just two months. Customer service stinks. Often it’s 30 minutes or more on hold before someone answers.

    STAY AWAY NOT RELIABLE

    Read More
  16. User Score
    9
    January 7th, 2019
    5 people found this review helpful!
    Extremely easy to install. All extra sensors added easily. Did the interior and exterior of the house with sensors and 2 cameras in under 2 hours. Activating the monitoring was easy as well. Only drawback was it didn’t extend to an exterior room we added on to the house. We did an entry siren there since it could not reach the monitored system. Still – it was easy, inexpensive, and is working great.
    Read More
  17. User Score
    0
    January 5th, 2019
    2 people found this review helpful!
    I want to pay my bill by changing settings with auto pay and absolutely cannot find anywhere on website to manage my account. I tried calling three different numbers twice and was on hold 20 minutes. We got a text saying to pay my bill, I called number and was on hold. I have wasted so much of my time, I want to change services now. Problem is I paid $700 for equipment. In less than a year, I have to replace carbon monoxide sensors because they don’t work according to my panel…
    Read More
  18. User Score
    0
    January 4th, 2019 New York, NY
    3 people found this review helpful!
    I purchased an alarm system to protect my home and family ! SimpliSafe products have to many technical issues! The base station stops working, due to whatever reason the tech person decides to give you! A bucket of B.S. . For days your home and family are left UNPROTECTED! Until they mail you another faulty product! After spending almost $800 on their dime store equipment you are ledt baffled and with NO choice but to find a new alarm system one that actually PROTECTS because it works! Oh did I mention they try to credit you for your monthly service ? What’s the point of a credit when the service doesn’t work!
    Read More
  19. User Score
    10
    December 27th, 2018
    6 people found this review helpful!
    I have had the SimpliSafe system for nearly two years and just upgraded from the original to the new. Installing the new components and activating the system was seamless and fun. I have never had a false alarm. When testing i have always received a call from monitoring within a few seconds confirming that the test signal was received. The new keypad is a major improvement. The app is stable and extremely useful. Overall, the equipment cost and monthly monitoring/online fee are very affordable/great value. I couldn’t be happier with SimpliSafe.
    Read More
  20. User Score
    1
    December 22nd, 2018
    5 people found this review helpful!
    We have had two false alarms due to the company and are done.

    One, set off by a ten pound cat (even though our motion sensor is over six feet up and was not supposed to be triggered by small animals). We were in a concert, missed the call to stop the authorities, oh well, lesson learned. We turned that motion sensor off to avoid that problem again.

    The second was set off by the adhesive on the door coming undone. When the service person called, we provided her with our CORRECT PASSWORD. However, because the service person typed our password wrong, our city was alerted AGAIN. She called our second number to let us know AFTER the fact. She did not apologize (company policy to not own mistakes?) Now we have to pay the city for their mistake.

    When I informed her that I wanted to speak to someone because we had done everything right and were now going to pay $75 for the company’s mistake, she transferred us to customer service. At 1:30 AM. When no one is working.

    I don’t think I can trust them in an emergency anymore because not even my safe word is safe with SimpliSafe. I can’t set the alarm when I leave because I will be more stressed about it going off for false reasons that I will have to pay my city for again while also being worried that someone broke into my home.

    Save your money and go with someone who admits when they’re wrong. At least you can trust them.

    Read More
  21. User Score
    5
    December 14th, 2018
    10 people found this review helpful!
    They don’t tell you that the entry sensors don’t work on steel doors so if your doors are steel then forget it. The sensors mount using double stick tape which doesn’t stick to some surfaces. Three of our sensors fell off in the first week.
    Read More
  22. User Score
    2
    December 12th, 2018
    8 people found this review helpful!
    After a year with no issues, my two sirens don’t work, the door chime doesn’t work and if the alarm is accidentally triggered, I’m unaware as there is no siren. So naturally I get a visit from the police and will now have to pay for false alarms. I called SimpliSafe tech support at 10pm eastern time and they were closed even though the web site says open to midnight.

    Now I’m afraid to use the alarm and will be asking for a refund. Like everything else you get what you pay for, should have known better. Mr Brother has COX and loves it.

    Read More
  23. User Score
    0
    December 11th, 2018 Saint Paul, MN
    6 people found this review helpful!
    I ordered my system on Dec 4, 2018 and it said expected ship on Dec 6. A shipping label was created on Dec 5 and it still hasn’t been received by UPS. This was for our second home and I was going to order another for our primary home but with the poor customer service and extremely bad shipping, I will go elsewhere. The woman actually said she doesn’t know what is wrong with UPS. Its not UPS, you didn’t ship it. If they would have offered to next day it I would have considered it but nope. So I had to cancel. Poor business practice on your part.
    Read More
  24. User Score
    6
    December 5th, 2018
    7 people found this review helpful!
    Beware of the Simplisafe indoor camera! The $100 camera stopped working a few months after we bought a new router because it does not support 5G. The camera was strategically hidden so I did not see that the light had changed color. If I had known that the camera had only supported 2.4G I may not have purchased it. When I called I was basically told my camera is now worthless. In that case, I have to say Simplicam=SimpliScam.
    Read More
  25. User Score
    3
    December 3rd, 2018 Springfield, MA
    6 people found this review helpful!
    Rating: 8 (System) – 3 (Customer Service) – 0 (App)

    I’ve had a $1,000+ SimpliSafe system for three years and loved the easy install/setup. The monitoring works as needed and the monitoring cost is average. My low overall rating is due to how SimpliSafe forces you to buy their most expensive monitoring system in order to use their (free) app, even to check on what the system is doing locally. In other words, if you want to see if all the doors and windows are closed or if there’s an error anywhere you have to go to the control panel and hassle with the menus. Why, when the app, using only your local wi-fi network, can tell you on your smart phone or tablet or PC? You have to buy their monitoring system. It’s an unnecessary gouge when they could charge a minimal monthly fee (say $1.99) to unlock a feature that is just sitting there that doesn’t require the expense of third-party monitoring.

    Getting them on the phone is a hassle and they play the aggravating game of allowing you easy signup for their product online, yet forcing you to use the phone with their built-in delays if you want to cancel service.

    SimpliSafe could do so much better.

    Read More
  26. User Score
    3
    December 2nd, 2018 West Des Moines, IA
    7 people found this review helpful!
    I just got my SimpliSafe system and as advertised it’s easy to hook up. When it came to the camera I was having problems. I called tech support and they told me I needed to have 2.4 gigs on my router. I did and also have 5 gigs, which will not work with the camera. I was then walked through trouble shooting and it still didn’t work. Tech said if I have the same password for both the 2.4 and 5 I would have to change so that the camera would connect to the right wifi. I did that, still didn’t work. After further troubleshooting I was told that because I have Direct TV the camera will NOT work. Bottom Line if you have Direct TV do not get the camera it won’t work. The experience was very frustrating. I really wanted the camera. Buyer beware.
    Read More
  27. User Score
    8
    November 28th, 2018 Irving, TX
    5 people found this review helpful!
    I liked it because there is no stringing wires etc. Very easy to setup AND it goes with you if you move at no cost to remove and reinstall.. Occasionally there are disconnects with the monitoring dispatch system but the alarms will still work and the siren is really loud ):(.. I have had no real issues with it at all that gave me heartburn or stress. It did require another wall mount (is a refurbished system) and they promptly had one delivered and I was never without the system; (the original one had a intermittent glitch was all). I just ordered 2 cameras and the door bell ringer today… I did wait probably about 1-1.5 minutes so not really complaining about that at all considering just how many others may be trying to call also.(its not the White House).. I did have a hard time understanding one (accent) but it worked out.
    Read More
  28. User Score
    1
    November 25th, 2018
    6 people found this review helpful!
    Used since 2012 and all this time a relentless litany of SimpliSafe hardware problems. I am stuck with their original suite of equipment and they have replaced EVERYTHING except the two irens. Most recently the FIFTH of their cameras to get two to work, now blaming my 100mb Spectrum internet service, despite ALL other devices working flawlessly. This their latest excuse. With the investment of hours of time, money and effort, I am STUCK with their junk hardware. Don’t know if their newest device fleet cures this ongoing problem, but why take a chance? I would strongly recommend you look elsewhere.
    Read More
  29. User Score
    0
    November 25th, 2018 Leominster, MA
    8 people found this review helpful!
    I bought it on line told it was 15.00 I get my first bill for 24.95 for a different plan, if you say on tv says 15.00, they LIE and I’m canceling now stuck with a 308.00 siren and door chime BAD COMPANY bait and switch can’t even send the junk back for refund I’m going to set fire of mine watch on u-tube I will have more bad mouth for this company lets put this BAD COMPANY out of business ley them know we are smarter then this.
    Read More
  30. User Score
    0
    November 24th, 2018
    4 people found this review helpful!
    SIMPLISAFE ABSOLUTELY SUCKS! POOR PHONE SYSTEM AT BEST AND CRAPPY PHONE CUSTOMER SERVICE!
    12 CALLS TODAY AND NO ONE CAN HEAR ME AND NO ONE SPEAKS ENGLISH VERY WELL AND OTHER ITEMS!

    THIS SUCKS!

    Read More
  31. User Score
    10
    November 24th, 2018
    4 people found this review helpful!
    I have been with Simplisafe for over 7 years. I am 100% satisfied with the service and equipment. Response time is extremely fast, i am saying between 15 to 25 seconds. I would highly recommend this system.
    Read More
  32. User Score
    0
    November 16th, 2018 Ocala, FL
    5 people found this review helpful!
    1 of 6 door sensors dead on arrival. Weak or no cell connection to T-Mobil base. When replacing the base cell module with Verizon module the keypad would not connect. Hours wasted on phone with 2 techs. They claim there are other electrical devices that are interfering …incompetent answer. Why? Because the keypad worked before the Verizon module was installed. None the less they sent a replacement keypad saying that was the problem. What do you know? the replacement also would not connect. We said we would work with them to solve the problems if they would extend the operational warranty from the date of a working system. They said no. We sent the system back for a refund. Duh!
    Read More
  33. User Score
    0
    November 9th, 2018 Dallas, TX
    10 people found this review helpful!
    I have been with Simplysafe for 5 years.

    They used to be a very reliable and effective alternative to other monitoring companies, BUT THINGS HAVE CHANGED!!!!

    I was recently suckered into upgrading my system.

    Since then, the motion sensors do not work, and I am constantly getting notification that my sensors go out and then come back on several hours later.

    I have contacted them several times and the techs have limited knowledge or the system is no longer up to par. They cannot fix my problems and when I have asked on several occasions to have a manager call me back, they never do. The fact that I am paying for limited security at best is nerve wracking.

    My advice to anyone thinking about this system is DON”T!!

    Read More
  34. User Score
    4
    October 22nd, 2018
    6 people found this review helpful!
    Hard to get them on the phone
    Read More
  35. User Score
    1
    October 22nd, 2018 Sevierville, TN
    8 people found this review helpful!
    Very poor customer service they promise you too much free then charge you after one month then they said they never said that the system is good for nothing but a door chime
    Read More
  36. User Score
    0
    October 20th, 2018 Madison, AL
    12 people found this review helpful!
    Don’t waste your money. The product has sent out 2 false alarms from the smoke detector and 4 false alarms from the motion sensor in the past year and a half. We have been billed $75 each time from the emergency services that responded to the calls. Customer service told us we either had a large bug or dust particles in the air setting off the system.
    Now we are stuck with $400 worth of equipment and no monitoring system.
    We’ve been screwed without the kiss.
    Read More
  37. User Score
    3
    October 13th, 2018 Staten Island, NY
    7 people found this review helpful!
    The quality of the equipment is terrible and you can’t rely on it – it loses periodically connection to the dispatcher center or keypad loses connection to the base. Also, my keychain remote stopped working – and I have it for just about 18 months.. When calling cust support you need to be at home and then you’ll spent half an hour doing various testing and resettings. It starts working again but then after a while the same issues come back. Last time when I tried to call the customer support, i spent over 15 minutes waiting to get connected and listening the music and then just hang up. Sick and tired of this, and looking for another and better company, just wasted about $400 on the equipment. Don’t wast your money.
    Read More
  38. User Score
    1
    October 12th, 2018 Dedham, MA
    7 people found this review helpful!
    Every time I call them, it takes 45min reach to a live customer service rep!
    Read More
  39. User Score
    5
    October 12th, 2018
    7 people found this review helpful!
    When it rained or there were strong winds I could not use the phone-app or the website dashboard to turn on or turn off my alarm system. In additions there were times when I was unable to turn my alarm off, I then entered my home which caused the siren to sound but because of the poor cellular service simplisafe never called to alert me of a illegal entry. I used the service. I was sent a module that I had to insert into the base-station that they claimed would boost the cellular signal. However, the problems still persisted. There customer service only offered canned excused of offers to troubleshoot but refused to send me a new base-station. I recently cancelled my service after about 2 years of very mediocre service.
    Read More
  40. User Score
    1
    October 3rd, 2018 Bushnell, FL
    11 people found this review helpful!
    We bought this Simplisafe System. After using for couple of days we had power failure for more than 12 hours, the Simplisafe system base station stopped working after 4 hours. When I called the Simplisafe company they sent me a replacement base system assuring me that I would not have to re program, the base system will come with all the information from the old base station. Well, it did not and when I called Simplisafe, I got a run around. Being an eighty old nervous person, I would have to hire someone to do all the work for the defective unit. Simplisafe did not want to compensate for my expense. I do not have any other option, either hire someone to program it or return the system. Will return the system,
    Read More
  41. User Score
    6
    September 28th, 2018 Irving, TX
    4 people found this review helpful!
    Product works fine if you have it in only one location/property/address. If you are a realestate investor / flipper and move it around from property to property it is a huge headache and very finicky. you have to do multiple resets, taking the battery out and unplugging and waiting for it to reconnect to the central station. If it loses power while at a property it can also require a hands-on visit to the property to get it reconnected to central dispatch and to the mobile and internet remote monitoring applications.
    Read More
  42. User Score
    2
    September 20th, 2018 Santee, CA
    13 people found this review helpful!
    We bought our system almost two year ago and we were happy with it until recently. In the last 3-4 months the system blinks 2-3 times per week and says “no link to dispatch center.” We have tried all the recommendations on their website and even called in a couple times. They always say the same thing… “try moving the base station to get a better signal, blah blah blah.” The system as been in the same place the whole time and had always worked before. Plus we have great cell reception is our house which is in a highly populated area (San Diego).

    I feel like they want us to spend more money buying a new system, and hence they’ve made the original system with a life expectancy of a year or two .

    I guess that’s how they want to drive up revenues. Maybe the monthly monitoring i pay every month is not enough for Simplisafe.

    My family and i are feeling not so safe, and a little ripped off by having to pay the monitoring and only getting the service 3-4 days per week (when it’s working)!

    Customer service has NOT been helpful either.

    Read More
  43. User Score
    0
    September 20th, 2018 Colorado Springs, CO
    15 people found this review helpful!
    Trash. No longer supports mac. Simplisafe informed me that they wont update on their end to support newer ios’.
    They recently came out with new equipment which none of it is integrable with later generation. Total garbage and useless support.
    Many bad reviews and complaints all over the net. Waiting for the class action lawsuit.
    At least $300 spent in equipment.
    Read More
  44. User Score
    2
    September 16th, 2018
    13 people found this review helpful!
    I just installed SimpliSafe. Happy with product as far as use. Installation was relatively painless. Function is easy. I am concerned about the life of batteries.

    I’m also concerned about how the local departments will respond if there’s an event.
    I’m not happy about being informed to file permits with local police and fire department as “self installed.” According to SimpliSafe, in my local jurisdiction the police or fire department will only come out if there is visual confirmation.
    So, if alarm sounds they will only respond to visual confirmation? What does that mean? Someone has to see a break in or a fire? Apparently the alarm sounding is not enough to trigger a response from fire or local police. This I information was made to me only after purchase.

    I signed up for basic monitoring not only so authorities are aware of there’s an event at my home but also to use the app to controll SimpliSafe functions from my mobile device.
    One must upgrade monitoring to premium monthly package to use app to control system.
    Every other appliance in my home including thermostat provide apps that are free to use to control functions in house.

    This is very disappointing that a security company that prides itself and sets itself apart from other companies as being affordable takes advantage of not allowing the use of an app unless one pays premium monitoring.

    Read More
  45. User Score
    2
    September 14th, 2018
    12 people found this review helpful!
    Poor equipment,POOR CONNECTIVITY,NOT dependable.I come home constently with system offline.
    Read More
  46. User Score
    1
    September 10th, 2018 Omaha, NE
    13 people found this review helpful!
    I had problems with false alarms. They used a third party monitoring company. The third party monitoring company verified I gave them my safe word and requested no officer be sent. Despite my request an officer was sent. They refused to take responsibility! This did not just happen once but three times. So I canceled the service. Once I canceled the service they never stopped billing my credit card. This place is a scam!!!!
    Read More
  47. User Score
    10
    September 9th, 2018 Huntington, NY
    17 people found this review helpful!
    I purchased their newest system as well as every component monitoring everything from fire, water to entry points as well as temperature sensors. I have at least 40 sensors in operation. Its been three months and thus far I have no complaints.
    Read More
  48. User Score
    5
    September 6th, 2018 North Augusta, SC
    9 people found this review helpful!
    Customer is a headache to get hold of. i called today and was on hold for 23 minutes before I was able to speak with someone, who additionally attempted to sing in my ear between her speaking. Online return requests should be available also. Simpisafe is an affordable decent system, but the customer service needs to drastically improve. My comparison would be that they are along the lines of the Comcast level, when it comes to service.
    Read More
  49. User Score
    8
    August 27th, 2018 New York, NY
    12 people found this review helpful!
    Simplisafe has come out with an upgraded system this year and it’s very, very good. It’s a simple, easy to install system that delivers on it’s promises to be just that…simple. If your looking for Fort Knox security with this system, it’s not that. The system comes with a keypad and a base station standard then you can add door sensors, CO detectors, smoke detectors and a variety of other devices. The system is offered in packages or ala carte style, which is what I did. The 2018 upgraded system has Wi-Fi added which greatly improved the reliability of the monitoring response and the automatic push notifications to my phone. I installed the system in about 2-3 hours which included taking my old system down.
    With the phone app I can arm and disarm my system, get alerts, and even see if a door is open when the system is off…which is awesome if you have teenagers at home or elderly parents, etc..
    I really love this system… It’s simple, reliable, and easy to install….what more could you want for the price
    Read More
  50. User Score
    0
    August 23rd, 2018 Pittsburgh, PA
    18 people found this review helpful!
    I waited over 25 minutes for a customer service rep to answer and when she finally answered and I asked “why the long wait for a security company?” and started to ask a question about my panic button she HUNG UP on me. My, what well trained customer service reps you have Simplisafe, you must be very proud. Worst experience ever with a company that is supposedly to be protecting you. Glad I never had to call during a break in, “ excuse me Mr. criminal, I’m on hold, so can you hold on till someone answers?” What a joke of a company.
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
8.1
User Score
5.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
739

Overall Score

Based on ranking criteria
8.1 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,299

Overall Score

Based on ranking criteria
9.0 /10