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Simplisafe Home Security Systems
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#4
Simplisafe Home Security Systems

SimpliSafe

DIY Installations, No Contract, No Video Surveillance Cameras

Our Score
8.4
User Score
7.4

Visit Site

Our Score
8.4
User Score
7.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
No fees

Monitoring

Response Time
Fast

Time in Business

Total # of years
8 Years

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
337

This Review is maintained by Isaac Ericksen

Review Last Updated: September 20, 2016

Expert Review
FAQ’s
Prices & Packages
Equipment Review
Installation Video
Consumer Reviews


Founded in 2006, SimpliSafe is a “do it yourself” home security system company based out of Boston, Massachusetts. SimpliSafe’s goal is to offer affordable, wireless, no-contract home security systems for average individuals. SimpliSafe is unique because its equipment is straightforward to purchase and simple to install.

Customers of SimpliSafe get to take advantage some of the most competitive monitoring prices in the industry. However, it is important to note that SimpliSafe does not offer video surveillance, a feature that many customers look for in a home security system.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.6
$19.99 - $42.99
$0

#2

8.4
$34.99
$99.95

#3

4.2
$34.99
$0

#4
Simplisafe Home Security Systems

7.4
$14.99
$229.96

The Good

  • No annual contracts
  • Monitoring starting at $14.99/month
  • 3-year equipment warranty
  • 60-day money back guarantee
  • Good home security option for renters
  • Positive customer feedback

No Annual Contracts

SimpliSafe does not require its customers to sign into lengthy contracts. Instead, the company offers flexible month-to-month monitoring service plans.

Monitoring Starting at $14.99/Month

SimpliSafe caters to customers of all budgets by providing some of the most affordable monitoring plans in the industry. Packages range from $14.99/month to $24.99/month.

3-Year Equipment Warranty

All SimpliSafe equipment comes with a 3-year product warranty. If anything goes wrong with the system, SimpliSafe will replace the part for free.

60-Day Money Back Guarantee

Potential customers have the opportunity to test a SimpliSafe alarm system package for 60 days. If the customer is dissatisfied with the equipment or service, they can send it back for a full refund.

Good Home Security Option For Renters

SimpliSafe’s equipment is wireless, which means that no intrusive hardwiring is required. Additionally, the system is portable, so it can easily be moved if the customer needs to relocate.

Positive Customer Feedback

According to the user reviews we’ve received, SimpliSafe customers like how easy the equipment is to set up, how knowledgeable the company’s customer service team is, and how inexpensive the monitoring service plans are.

The Bad

  • No video surveillance
  • Upfront costs
  • No professional installation option
  • Recent reports of system vulnerability
  • Customer complaints

No Video Surveillance

SimpliSafe currently does not offer video surveillance. If this is a must-have feature for you, you will most likely want to consider other security providers.

Upfront Costs

Although many SimpliSafe customers will still save money in the long run due to the company’s low monthly monitoring prices, there is an upfront equipment fee that ranges from $199 to $500+. If you need a system immediately and do not have cash on hand, there are other DIY security companies that do not charge any upfront equipment fees.

No Professional Installation Option

Some customers would prefer to have their home security system professionally installed rather than doing it themselves. Unfortunately, SimpliSafe does not offer professional installation options.

Recent Reports of System Vulnerability

As reported by Forbes in February 2016, SimpliSafe hardware is vulnerable to hackers, which could compromise the security of the home.

Customer Complaints

According to the user reviews we’ve received, chief complaints from SimpliSafe customers center around technical problems with the equipment, long customer service wait times, and issues with receiving the wrong hardware.

The Bottom Line

If you would like the peace of mind that a home security system provides without having to sign into a lengthy contract, SimpliSafe may be a good option for you. With SimpliSafe, customers receive professional monitoring services for a low monthly fee—$15 to $25, depending on the plan.

While the month-to-month fees are very affordable, SimpliSafe’s upfront equipment costs of $200 to $500+ can be pricey. In addition, the company does not offer video surveillance, which is an important feature to many customers.

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Frequently Asked Questions

How much does SimpliSafe cost?

Upfront equipment fees range from $199 to $500. Two monitoring service plans are offered: “Standard”, which costs $14.99 per month, and “Interactive”, which costs $24.99 per month.

What is SimpliSafe’s contract length?

SimpliSafe offers month-to-month monitoring agreements, which can be cancelled at any time.

Does SimpliSafe offer video surveillance?

No, SimpliSafe does not offer video surveillance at this time. It is unclear when or if this service will be made available.

Does SimpliSafe offer an equipment warranty?

Yes, SimpliSafe offers a 3-year equipment warranty.

Does SimpliSafe offer a money back guarantee?

Yes, SimpliSafe offers a 60-day money back guarantee, which starts on the day you sign up.

Is SimpliSafe’s equipment wired or wireless?

SimpliSafe’s equipment is wireless.

Can I access SimpliSafe’s system remotely?

Yes, you can control your home security system remotely using SimpliSafe’s free mobile app, which is available for iPhone, Android, and Windows smartphones.

If I move, can I bring my system with me to my new residence?

Yes. Because SimpliSafe’s system is wireless, it can easily be packed up and reinstalled at a different location.

Prices & Packages

SimpliSafe offers two monitoring packages and five different equipment packages.

Monitoring Packages

Standard – $14.99 Per Month

Interactive – $24.99 Per Month

  • 24/7 Professional Monitoring
  • Wireless Cell Signal
  • 24/7 Professional Monitoring
  • Wireless Cell Signal
  • Mobile Access
  • Text/email alerts

Equipment Packages

Starter Package – One-time fee of $229.96

Includes 5 pieces:

  • 1 base station
  • 1 wireless keypad
  • 1 motion sensor
  • 1 entry sensor
  • 1 keychain remote

Economy Package – One-time fee of $259.95

Includes 7 pieces:

  • 1 base station
  • 1 wireless keypad
  • 1 motion sensor
  • 3 entry sensors
  • 1 keychain remote

Classic Package – One-time fee of $349.92

Ideal for medium-sized homes. Includes 9 pieces:

  • 1 base station
  • 1 wireless keypad
  • 1 motion sensor
  • 3 entry sensors
  • 1 siren 105dB
  • 1 smoke detector
  • 1 keychain remote

Master Package – One-time fee of $449.87

Ideal for large homes with many entrances. Includes 14 pieces:

  • 1 base station
  • 1 wireless keypad
  • 2 motion sensors
  • 6 entry sensors
  • 1 siren 105dB
  • 1 smoke detector
  • 2 keychain remotes

Ultimate Package – One-time fee of $539.85

Ideal for medium-sized homes also wanting smoke, CO, and water protection. Includes 15 pieces:

  • 1 base station
  • 1 wireless keypad
  • 2 motion sensors
  • 4 entry sensors
  • 1 siren 105dB
  • 1 keychain remote
  • 1 panic button
  • 1 smoke detector
  • 1 water sensor
  • 1 CO detector
  • 1 freeze sensor

Build Your Own System

If Simplisafe’s existing packages don’t meet your needs, you may create your own custom equipment package.

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Equipment Review

Installation

With SimpliSafe, customers are responsible to set up their own equipment. Installation does not require any drilling or wiring and takes an average of 15 minutes to complete. However, estimated completion time may vary depending on the size and complexity of the package. All equipment is connected through cellular technology.

For customers who are nervous or unsure about installing the system themselves, SimpliSafe provides dozens of step-by-step videos to guide customers through the entire process. SimpliSafe’s customer service team is also on hand to assist those who may have difficulty with the installation process.

Opening the Box

simplisafe boxsimplisafe boxsimplisafe equipmentsimplisafe

The Control Panel

wireless keypadwireless keypadwireless keypadswireless keypad back

SimpliSafe’s control panel can be described in one word: basic. The mechanism has been stripped of all advanced features, leaving customers with an easy-to-use panel made of durable plastic and silicon. It uses four AA batteries, which add weight and make the panel feel more high quality. The screen measures 2” x ¾”, which is significantly smaller than the screens on many competitor products. The screen does light up, but the keys do not, which can make it difficult to arm or disarm the system at night.  Overall, SimpliSafe’s control panel is decent, but not anything fancy.

The Base Station

base station boxbase station box and stationbase stationbase station and power

The SimpliSafe base station is, in essence, the brain of the home security system. Typically, alarm signals are sent to the monitoring center by the control panel. However, if the control panel is smashed during a burglary, the signal may not be sent out. SimpliSafe has tackled this issue by sending alarm signals from an entirely separate piece of equipment–the base station. SimpliSafe’s base station is made of durable plastic and has phone, power, and Internet connectivity. Additionally, the base station has a blue light that works in four different modes:

  • Off when the system is turned off
  • Glowing steady when the system is armed
  • Flashing when there is an error or warning message on the keypad
  • Glow bright blue when the base station has good cellular reception

The base station should be placed at least 10 to 100 feet away from the control panel in an area that receives good signals. SimpliSafe recommends placing the base station near a window.

The Entry Sensor

entry sensor boxentry sensorentry sensorsentry sensor back

SimpliSafe’s entry sensors adhere to doors and windows and will alert homeowners when the entry point is opened. Installation is simple; homeowners can choose to attach the sensors with the provided 3M strips or screw them in. Like other SimpliSafe equipment, the sensors are made of durable plastic. However, SimpliSafe’s sensors are quite bulky and obtrusive compared to other home security brands.

The Motion Sensor

motion sensor boxmotion sensor boxesmotion sensormotion

The SimpliSafe motion sensor uses passive infrared (PIR) technology, which can detect heat and movement in surrounding areas. SimpliSafe’s motion sensor is made of durable plastic and comes with adhesive strips for self-installation. SimpliSafe advises customers to avoid placing their motion sensors near hot lamps, heaters, air conditioners, or heavy appliances such as refrigerators, microwaves, and wireless routers.

The 105-Decibel Wireless Siren

siren boxsiren box backsiren and box siren

SimpliSafe’s wireless siren is made of durable plastic and powered by four AA batteries, which must be changed yearly. The batteries add weight and give the siren a more high-quality fee. Six screws that protect the battery case from being tampered with. Overall, SimpliSafe’s wireless siren is a good piece of equipment. Although it could be a bit smaller in size, it’s still a great addition to any home security system.

The Panic Button

panic button box panic button and box panic button and box backpanic button

SimpliSafe’s panic button is a nice feature. The button is large and allows system owners to trigger the alarm from any room in the home with a simple push. The materials and construction of the panic button are very comparable to other SimpliSafe equipment. However, it would be convenient if the button glowed in the dark so that owners could easily find it at night.

The Keychain FOB

key fobskey fob boxkey fob openkey fob

SimpliSafe’s keychain FOB is made of durable plastic and metal. Roughly the size of a flash drive, the key fob is small, simple, and easy to use. It allows customers to manipulate their security system before they even enter the house, which is a cool feature.

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Installation Video

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337 SimpliSafe Reviews

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  1. User Score
    0
    September 15th, 2016 Drexel Hill, PA
    5 people found this review helpful!
    I received an email offer from Simplisafe for $100 off. I clicked the link & was taken to its website where I custom designed a system – total price $687. I expected to receive $100 off but when I went to check out, it reduced to a 10% discount of $68.70. I called the company & spoke to a sales rep who told me that the $100 was only for a specific system. I informed him that the email didn’t say that & at his request I forwarded the original email to him. I received a call back from him saying that their sales dept would look into the ad, and if it was a legitimate mailing, someone would get back to me. Yesterday, I received a call from another rep who told me that the email did come from their marketing but the offer was only good on a prepackaged system that they were selling. She also told me that they couldn’t offer the $100 discount even though the email didn’t specify that I had to buy the prepackaged system. As a consolation she offered me a free month of monitoring in addition to the 10% discount. The total discount then would have been about $84, still less than the $100 I had been offered in the email. When I expressed that to her, she told me that was the best she could do & so I canceled the order. To my way of thinking this is a classic case of BAIT AND SWITCH . I was offered a discount but when I went to apply it, it turned out to be not available except on a product they were selling. it isn’t my problem that their marketing department made a mistake by omitting that the discount was only good on specific packages. They shoulkd have recognized the error and made good on it. Instead, this has left a very bad taste in my mouth about the company and their sales policies and I will be happy to let any of my riends who are contemplating purchasing their system know of my displeasure
    Read More
  2. User Score
    2
    September 12th, 2016 Sanford, NC
    2 people found this review helpful!
    You can upgrade your service over the internet, but not downgrade or cancel. They force you to call in cancel or downgrade. So much for conveniently upgrading while I’m on vacation, then downgrading when I’m back.
    Read More
  3. User Score
    10
    September 9th, 2016 Saint Louis, MO
    2 people found this review helpful!
    I love SimpiSafe. I’ve had this security system for over a year now and love it. I had an issue with a malfunctioning motion sensor, I called them and they sent me a new one with no problem. I have had other security alarm systems before but this by far is the best as far as I’m concerned.
    Read More
  4. User Score
    0
    September 8th, 2016 Mckinney, TX
    7 people found this review helpful!
    After MULTIPLE attempts to get the SimpliSafe Home Security System working (kept receiving a “Keypad out of range” error), we called customer service one last time to request our money back. The customer service rep told us, and I quote “Our system works just fine. You can put it up on eBay if you want to try to get your money back.” This is after the rep reviewed our account and confirmed her records showed our multiple calls into their support department and she also confirmed we had been unable to ever activate the system.
    Read More
  5. User Score
    0
    September 8th, 2016 Los Angeles, CA
    1 people found this review helpful!
    Simplisafe is not licensed in California. Verify at https://www.breeze.ca.gov/datamart/mainMenu.do
    Read More
  6. User Score
    0
    September 2nd, 2016 Jacksonville, FL
    9 people found this review helpful!
    I returned the equipment as soon as I opened the box as it looked like it was made in the 70’s. They received my returned package the 24th of August and it is now the 2nd of Sept and I still have not received my refund. I have called 3 times and each time I was told “It was processed” and If I do not see it hit my account by tomorrow to call them back. Well I’m sick of calling back and to make thing worse you have to leave a message and they will call you back by the next day. This companies customer service is a joke.
    Read More
  7. User Score
    9
    August 26th, 2016 Slidell, LA
    8 people found this review helpful!
    I have nothing but good to say about my SimpliSafe system that I installed myself in a very short time. I love it and would recommend it to anyone and it was very simple to install.
    Read More
  8. User Score
    10
    August 17th, 2016 Las Vegas, NV
    7 people found this review helpful!
    I have owned the system for over 5 years with no complaints,easy installation,cheap monitoring service.Glad i have this system,it works for me.
    Read More
  9. User Score
    9
    August 17th, 2016 Cleveland, OH
    8 people found this review helpful!
    I’ve had my system installed for about a month now, and I am so thankful for the peace of mind it affords. My home was broken into while I was at work shortly before I purchased this system. The crook spent HOURS in my home stealing thousands of dollars worth of my property as well as hijacking my credit and identity. Now that I’ve installed the security system, I can confidently leave home and travel wherever I choose knowing that my home is protected. I went with the upgraded monitoring plan which allows me to arm and disarm the system from my smartphone. I also receive text notifications each time the system is armed or disarmed. The system was a snap to install and took less than an hour to install 4 door sensors, a motion detector, the keypad, and power up the base unit. Originally, I went with the adhesive pads, but after one of my sensors detached from the door frame, I decided to use the mounting hardware (screws) for a more durable attachment. There is a 72 hr learning period during which you can set your alarm off without it drawing a response. I had that cancelled and went directly to live monitoring by calling the monitoring center and setting up my security passphrase. The system was an amazing bargain, the customer service was wonderful, and I can’t think of anything other than video capabilities that I would want in this system or with the service. VERY HIGHLY RECOMMENDED!
    Read More
  10. User Score
    10
    August 16th, 2016 Oak Harbor, WA
    3 people found this review helpful!
    I researched them all, and Simplisafe was the one for me. Best monitoring monthly charges, NO contract fee, very easy installation, company was very responsive to a couple questions I had about configuring my ‘system’ to meet the needs in my house. Can’t say enough positive about Simplisafe.
    Read More
  11. User Score
    1
    August 14th, 2016 Arlington, TX
    10 people found this review helpful!
    I would check Zenhomeservices.com for making your home smart and safe. Very affordable and manageable. Automatic doorlocks, thermostats, lighting and cameras. All in one complete package so everything is able to work together easily.
    Read More
  12. User Score
    8
    August 12th, 2016 Goose Creek, SC
    9 people found this review helpful!
    I don’t know who writes the crap editorial, but SC has no designation of “hate crime” and I would dispute the “facts” as stated in the rest of it as well.

    SimpliSafe is a great alarm system with no contract to lock you in and lower rates at which you are free to subscribe or unsubscribe at will, with the highest plan rate being at less cost than most of the other lowest contracted rate. Even without subscription the alarm still functions at the home for neighbors to hear. Everything is wireless and self installed using Command strips or screws as you wish. Batteries are 5 year lithiums, replace as needed. Video is in the works, however the cost of wireless ethernet stored or on board storage cameras are decreasing every day, and I am not sure I would want my images on a cloud somewhere if I can store it in house. My plans are $14.99 for local law enforcement notifications or $24.99 for Internet synching and text notifications, and I can change or stop it at the drop of a hat by going to a website.

    When I initially installed my system I could not get cell phone reception within my home, mostly due to all new windows which only affects people with one Cell Carrier that sells (not covers very well) in our area. One call to SimpliSafe remedied that and they sent out a Cell Service card that does work in our area. A few screw loosening and tightening and all was well with our system.

    Read More
  13. User Score
    10
    August 3rd, 2016
    4 people found this review helpful!
    Love Simplisafe. They respond very quickly. I keep recommending to friends and family.
    Read More
  14. User Score
    10
    August 2nd, 2016 Newport News, VA
    4 people found this review helpful!
    I’v had SimpliSafe for over two years now and haven’t had any problems with this system. Best deal for your money. Buy the equipment once, own it for life and add sensors as you go. I haven’t seen any monitoring system packages available offered out there that are cheaper then what SimpliSafe offers! Best bang for your buck in DIY system, I think.
    Read More
  15. User Score
    1
    August 1st, 2016 Spotsylvania, VA
    8 people found this review helpful!
    Have had the unit for 3+ weeks. Still can’t get it configure. Tech support is worthless. You can call and leave message and no one returns the coll. Don’t know what to do. Got a return shipping label but hate to uninstall all the sensors etc May be great if you could get it working
    Read More
  16. User Score
    10
    July 27th, 2016 Decatur, AL
    7 people found this review helpful!
    I love this system with the extra loud siren that you can purchase extra but make sure you ware ear plugs. I have open my door sometimes not thanking and the alarm will go off in about 15 sec. I will get a call asking is everything OK. I have mind for 3 years and I love this product I have sensors on every window, doors, fire, glass break, motion and outside tool shed.
    Read More
  17. User Score
    10
    July 16th, 2016 Greenville, RI
    3 people found this review helpful!
    Best deal for your money anywhere. Bought one for myself and am buying another for my son’s birthday!
    Read More
  18. User Score
    10
    July 15th, 2016 Pensacola, FL
    9 people found this review helpful!
    I have had Simplisafe for over two years. I have had the alarm go off twice when it was set at off. Not a big deal. Otherwise, it works fine they test the system every other week to be sure it is working. I set off the panic alarm once while working in the yard. I ran in the house but had missed there call and hit redail to phone them. They had already called 911 and put me on hold while they canceled the 911 call. System works good. Very happy customer.
    Read More
  19. User Score
    10
    July 14th, 2016 Oak Forest, IL
    4 people found this review helpful!
    I’m very satify with my diy system..works great I got a canary for video..
    Read More
  20. User Score
    9
    July 14th, 2016 Seattle, WA
    3 people found this review helpful!
    Everything so far has been good
    Read More

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Our Score
8.4
User Score
7.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
No fees

Monitoring

Response Time
Fast

Time in Business

Total # of years
8 Years

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
337
Our Score
9.4
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99 - $42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,246