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SimpliSafe

DIY Installation, No Contract, $230-640 for equipment

Our Score
8.1
User Score
5.4

Visit Site

Our Score
8.1
User Score
5.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
687

This Review is maintained by Chase Sagum

Review Last Updated: July 26, 2018

Founded in 2006, SimpliSafe is a “do it yourself” home security system company based out of Boston, Massachusetts. SimpliSafe’s goal is to offer affordable, wireless, no-contract home security systems for average individuals.  The security company offers basic security features, including burglar alarms, a panic button to notify police, fire detectors, motion dectors, freeze sensors, flood sensors, and a wireless keypad. SimpliSafe equipment can be ordered online and is customer-owned after purchase. SimpliSafe is unique because its equipment is straightforward to purchase and simple to install. The company provides several Simplisafe packages to choose from. Customers of SimpliSafe get to take advantage some of the most competitive monitoring prices in the industry.

The Good

  • No long-term contracts
  • Simplisafe monitoring starting at $14.99/month
  • 3-year equipment warranty
  • 60-day money back guarantee
  • Good home security option for renters

No Long-Term Contracts

SimpliSafe does not require its customers to sign into lengthy contracts. Instead, the company offers flexible month-to-month monitoring service plans.

Monitoring Starting at $14.99/Month

Though Simplisafe home security is widely popular for their DIY systems, the company does offer professional monitoring as well. SimpliSafe caters to customers of all budgets by providing some of the most affordable monitoring plans in the industry. Packages range from $14.99/month for the Standard monitoring plan to $24.99 for the Interactive plan. Both offer 24/7 alarm monitoring from a professional monitoring center and a cellular connection to emergency services, covering all motion sensors and detection devices. The more expensive Interactive plan, however, allows users to receive SMS/email alerts, secret alerts, and the ability to arm or disarm from anywhere.

Each plan is billed on a monthly fee basis, but customers are free to cancel at any time with no additional fees or consequences.

Equipment Innovation

Simplisafe equipment comes has been redesigned to be more sleek and attractive. Each Simplisafe package includes a base station with a variety of products that can be customizable to fit budget and need. Equipment available includes: motion sensors, window sensors, door sensors, freeze sensors, water sensors, panic buttons, Simplisafe security cameras, smoke detectors, and wireless keypad control. Simplisafe offers a mobile app for smartphones which acts as a control panel on the go, giving customers continuous access to Simplisafe monitoring. There, customers can arm and disarm the alarm system, view Simplisafe camera footage, and receive Simplisafe alarm notifications.

3-Year Equipment Warranty

All SimpliSafe equipment comes with a 3-year product warranty. If anything goes wrong with the system, SimpliSafe will replace the part for free.

60-Day Money-Back Guarantee

Potential customers have the opportunity to test a SimpliSafe alarm system package for 60 days. If the customer is dissatisfied with the equipment or service, they can send it back for a full refund.

Good Home Security Option For Renters

SimpliSafe’s equipment is wireless, which means that no intrusive hardwiring is required. Additionally, the base station and system is portable, so it can easily be moved if the customer needs to relocate.

The Bad

  • Upfront costs
  • No professional installation option
  • Recent reports of system vulnerability
  • Customer complaints

Upfront Costs

Although many SimpliSafe customers will still save money in the long run due to the company’s low monthly monitoring prices, there is an upfront equipment fee that ranges from $200 to $500+. There are five Simplisafe package options to fit a variety of budgets and needs, however, none include a carbon monoxide detector. Also important to note: you own this equipment forever after purchasing. Regardless, this price amounts to years of monitoring service from other top-rated alarm companies. If you need a system immediately and do not have cash on hand, there are other DIY security companies that do not charge any upfront equipment fees.

No Professional Installation Option

Some customers would prefer to have their home security system professionally installed rather than doing it themselves. Unfortunately, SimpliSafe does not offer professional installation options.

Recent Reports of System Vulnerability

As reported by Forbes in February 2016, SimpliSafe hardware is vulnerable to hackers, which could compromise the security of the home.

Customer Complaints

According to the user reviews we’ve received, chief complaints from SimpliSafe customers center around technical problems with the equipment, long customer service and monitoring center wait times, and issues with receiving the wrong hardware. Those complaints about the equipment include motion detectors, window sensors, and the mobile app not functioning correctly.

The Bottom Line

If you would like the peace of mind that a home security system provides without having to sign into a lengthy contract, SimpliSafe may be a good option for you. With SimpliSafe, customers receive professional monitoring services for a low monthly fee—$14.99, depending on the monitoring plan.

While the month-to-month fees are very affordable, SimpliSafe’s upfront equipment costs, $200 to $500+, can be pricey. If you’re more interested in a small upfront fee and are willing to pay a bit more per month, check out the reviews on Frontpoint Security and Protect America.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#5
SimpliSafe-Logo

5.4
$14.99
$229.96-638.85

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687 SimpliSafe Reviews

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  1. User Score
    10
    August 12th, 2018 Charlotte, NC
    1 people found this review helpful!
    I am using SimpliSafe for three years in two commercial properties and my home. I have no complaints.

    Good fast response to alarms and the equipment has held up good inside and outside of my buildings without any issues.

    Read More
  2. User Score
    0
    August 10th, 2018
    0 people found this review helpful!
    Horrible customer service. We had three fake allarms, and the customer service NEVER called, so, for three times in six month the police was knocking our door. After the second arrival, we got a warning letter from the police, letting us know that we are gonna pay a fee if they will come back to a fake alarm. We tried to tald to a supervisor, we waited in line for more than two hours and we hang up, because nobody answered.Today they came for the third time. Again a fake alarm, and customer service never called, though thwy have three phone numbers. Now We tey to talk to a superviser, we are waiting already for more than an hour on the phone, to talk to a supervisor and nobody answer. We are good to pay a police fee, because their sloppy job.
    Read More
  3. User Score
    1
    August 8th, 2018 Monroe, CT
    0 people found this review helpful!
    If you are not in a Verizon or TMobile area do not waste your money on this system period. They have terrible customer service and are quick to send you the hard wired fix and that works of course but the app does not connect via the hard wired solution.
    Read More
  4. User Score
    0
    August 7th, 2018 Portland, OR
    1 people found this review helpful!
    I really wanted to use this system. We bought the SimpliSafe system 6 months ago because it was on sale but we hadn’t finished our remodel yet and was not ready to install, I’m now ready to install but only to find that the sensors are so big (3″ L x 2.25″ H x 1.5″ W) that will not fit in the window area they hit the blinds or don’t fit at all so I went to their site to see what options I have and I see now that they have a new system that has very small sensors so call them to see if I get the new sensors. I talked a customers service person and she told me that there is nothing they can do and I would have to buy a whole new system as the new sensors are not compatible, I asked if I could return it for credit (Still New In The Box) as it is new and I never opened anything but one sensor and would buy the new system, still no it been over 60 days no returns. I also talked to 2 mangers they told me the same thing, this is just pour customer service all I wanted was a system I could use and I would start sending them $14.99 a month but now I’m going sell this on ebay and go with another company. If this is how SimpilSafe wants to start a relationship with a new customer it’s a BAD start. How are things going to be down road, what I’m I going run into, sorry just not going with SimpilSafe and can’t recommend them to anyone, this is their loss not mine, just stay away.
    Read More
  5. User Score
    0
    August 5th, 2018
    3 people found this review helpful!
    Have had two false smoke detector alarms. The home is a a lake house and we live two hours away. Neighbors have been asked to check out the house and found nothing. Customer service response is a shoulder shrug and nothing more. I HAVE ZERO CONFIDENCE ON THIS SYSTEM AND DO NOT RECOMMEND IT TO ANYONE. STAY AWAY!! Cheapis not always the best alternative. AGAIN, STAY AWAY!!!!
    Read More
  6. User Score
    0
    August 4th, 2018
    2 people found this review helpful!
    Don’t buy this system, it is cheap junk. Customer service is terrible, they don’t stabd behind it, they can’t fix it. Ir’s junk.
    Read More
  7. User Score
    0
    July 26th, 2018
    3 people found this review helpful!
    I ordered a system from them and it never showed up. After calling twice one week apart, they assured me that the system would ship out immediately. Nothing showed up after ten days. Checking the order history, it was obvious that it had not shipped, despite them charging my card the day that I oredered it. After another 1/2 hour wait on the phone, I got through and canceled my order.
    Read More
  8. User Score
    7
    July 25th, 2018 Hollister, CA
    1 people found this review helpful!
    It has been about 3 months now and so far Reliable Alarm System.

    My issue is No Link to Base Station frequently!

    Check your Base Station every day.

    Test Siren once a week.

    Read More
  9. User Score
    0
    July 13th, 2018 Castro Valley, CA
    8 people found this review helpful!
    Paid over $1700 for system components, plus monthly monitoring because of all the reviews and publicuty. Have not even been able to install all parts and components because of repeated ststem failures. Sensors repeatedly loose contact or mis-read to base station. Cameras do not stay in position, and cannot be tightened to stay in place. End up looking at floor more than anything else. Customer Service and Tech support lacking, to sa the least. Have been working with them to get system functional since day one….they string you along until you are out of your 60 day window, then refuse to allow return. I am paying for two systems because I cannot trust or rely upon simplisafe. DON’T BELIEVE THE HYPE. Anyone can pay for a good review, but it is harder to earn one. Notice they don’t have anywhere on THIER website for customer reviews, good or bad? They just cherry pic testimonials. Definitely do not recommend.
    Read More
  10. User Score
    5
    June 28th, 2018
    9 people found this review helpful!
    I have had SimpliSafe for a month and had had several issues:
    1) my dog continues to set off the motion sensor, and the company has no answer or advice to fix this — even though one of their biggest advertising points is that it can tell the difference between a human and a pet.
    2) additionally, when they alarm goes off, and I pay for the monthly monitoring service for $14.99, Simplisafe has only called one time even though the alarm has gone off 4-5 times. It either shows they are assuming it is a false alarm, which isn’t comforting, or the monitoring service isn’t effective and the company doesn’t get notified when their is a potential compromise of the security system — also not comforting given that I am paying for the $14.99 a month service for that very feature.

    3) lastly, like any company with bad reviews…if you want to place an order as a new customer, they miraculously pick up your call in 1-2 mins. once they have you as a customer and you need help with the products you are paying for, it can take 10- 20 minutes on hold to speak to someone.

    Read More
  11. User Score
    2
    June 27th, 2018
    5 people found this review helpful!
    I’ve had a refurbished package from simplisafe (purchased directly from Simplisafe) for less than a month and in that time I’ve had to replace the batteries in the key pad, had to get a replacement key pad when the screen went out, and had the alarm go off three times due to sensors just falling right off. I’ll repeat I’ve had simplisafe for LESS THAN ONE MONTH. This system is a complete joke.
    Read More
  12. User Score
    0
    June 21st, 2018
    5 people found this review helpful!
    Simplisafe Customer Service is almost non-existant. I have been kept on hold for over 40 minutes several times trying to reach their tech support. The “NEW” system I purchased keeps losing its signal to the base and since the update (today) there is no longer any voice to say “Home” or “Please Leave Now”, etc. I would return it if I could but they only allow you 30 days.
    Read More
  13. User Score
    0
    June 17th, 2018 San Antonio, TX
    3 people found this review helpful!
    They break in smash central system, doesn’t send signals to their so called monitoring station! Would recommend buying this…………… cheap, cheap, cheap……
    Read More
  14. User Score
    10
    June 11th, 2018
    0 people found this review helpful!
    I’m overwhelmed with how helpful SS’s customer service is! I’m a newbie to security systems, & they helped me buy only the pieces I needed, then were super helpful with setup questions & helping me setup a secret alarm so I could monitor the shop’s motion sensor in the home mode where motion sensors are not normally activated.
    The equipment functions are very powerful & versatile I keep learning more that my system can do!
    I feel the price is reasonable for the quality of product & the versatility of the app. I have cloud storage & it’s superb! Love being able to instantly replay the camera clips.
    Only complaint I have is the key fob – terrible design. It is not passcode protected, so anyone who has the fob has control over the whole system & could deactivate with a push of the button! Plus, the fob is much too sensitive — it’s too easy to accidentally arm the system. Mine will never be used as a key fob — it only will hang safely on a concealed hook to turn on/off the system if I don’t have my phone.
    Read More
  15. User Score
    1
    June 9th, 2018
    11 people found this review helpful!
    The monitoring is worthless. My alarm went off while I was out of town the monitoring service called me but refused to notify the Baltimore police. I was out of town and had to look up the number and call myself. This took some time because I couldn’t just dial 911.
    I have had the system and monitoring for the past 6 years. Sucks I have wasted my money they FAILED me when I needed them. I don’t understand why the wouldn’t notify the Baltimore PD WTF. WTF have I been paying you for all these years.
    I will me canceling the service Monday morning.
    Read More
  16. User Score
    4
    June 1st, 2018 Newport, KY
    8 people found this review helpful!
    Customer service hours of rather limited, and it takes at least 5 minutes to get hold of someone anytime you need help. I believe the first time it took 10 minutes and the second time I just hung up. The actual app does not work quite right either. I tried at least 8 times to get it to accept my email and password, following all the rules. That is why I called customer service. So now after 2 days, I still do not have the product online. I’m about to give up. I will add that the product was rather expensive up front to be having this much trouble with it.
    Read More
  17. User Score
    5
    May 31st, 2018 Titusville, FL
    3 people found this review helpful!
    Today I was trying to change the billing credit card on my account which I have had for 3 years. No place online to do that anymore. Called customer service and was told, oh you don’t have the right plan to be able to access that information online. WHAT? I have been able to do that for the last 3 years. Oh, well you have to upgrade to the 24.99 a month plan to be able to access you payment information. Not only have they changed the plan without notifying me, they have made a new system that is not compatible with the only one, so if you need to replace it may be you have to buy a whole new system.
    I feel they should at least notify a person if they are making changes to your account. Of course after you have invested 500. in a system, it makes it a little harder to move on to another.
    Read More
  18. User Score
    0
    May 27th, 2018
    8 people found this review helpful!
    Worst alarm system, we ever had, would not recommend to ANYONE.
    Doesn’t set up most of the time. Wake up in morning, garage door open, no alarm.
    Come into house alarm doesn’t turn off, later alarm goes off, while walking around house
    Most time will not even set up at all, at home are away.
    SimplySafe is simply made to sell,,NO customer service.
    No help , what so ever
    If you pay over a dollar , that’s too much, Its Simply Trash
    Read More
  19. User Score
    0
    May 27th, 2018
    6 people found this review helpful!
    This alarm and customer service is by far is the Worst!!! I should have really taken current and previous customers reviews seriously, from the time I received the system there were issues, sent base with wrong cell chip, after I paid overnight shipping. Then they screwed up accounts , I bought for my business and residents . Once after 4 weeks of thinking everything was running smooth , business had false alarm, ( I NEVER received a phone call when alarm went off) I called and they said the date stamps on alarm were dated “1969” REALLY?!?! . And they would call me back after resolution. Still waiting… but, when they do decide to call back they will be told both systems are sent back . Oh… and if you think calls will be answered in a speedy way , think again…!! Enternal HOLD!!!!!
    Read More
  20. User Score
    1
    May 27th, 2018 Klamath Falls, OR
    5 people found this review helpful!
    We have had this system for several years… not too many problems but as of January 1, 2018 the company changed the online access information. Without any notice you now no longer have online access to your PIN, system, devices etc. You can pay an additional $10 for this. This is crap customer service. No notice of the change so the online portal is virtually worthless. Our area has NEVER had good coverage for T-mobile and we have had a problem with the “no link to dispatch” which also means you have NO alarm so after my call this morning they will be sending a Verizon chip ….. If you live on the west coast you can not get help after 9 PM pacific time…. so let’s hope nothing happens at night! Be very careful how much you rely on this product for protection! But wait isn’t that why we bought it. Well maybe one of your family survivors can sue them.
    Read More

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Our Score
8.1
User Score
5.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
687
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,238