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Simplisafe Home Security Systems
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Simplisafe Home Security Systems

SimpliSafe

DIY Installations, No Contract, No Video Surveillance Cameras

Our Score
7.8
User Score
7.2

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Our Score
7.8
User Score
7.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96

Technology & Equip.

10/10 = BEST
8/10

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
No fees

Time in Business

Total # of years
2006

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
361

This Review is maintained by Isaac Ericksen

Review Last Updated: December 1, 2016

Expert Review
Prices & Packages
Equipment Review
Installation Video
Consumer Reviews


Founded in 2006, SimpliSafe is a “do it yourself” home security system company based out of Boston, Massachusetts. SimpliSafe’s goal is to offer affordable, wireless, no-contract home security systems for average individuals. SimpliSafe is unique because its equipment is straightforward to purchase and simple to install.

Customers of SimpliSafe get to take advantage some of the most competitive monitoring prices in the industry. However, it is important to note that SimpliSafe does not offer video surveillance, a feature that many customers look for in a home security system.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$44.99
$99-499

#2

8.6
$43.49
$35

#3

7.2
$14.99
$229.96

The Good

  • No annual contracts
  • Monitoring starting at $14.99/month
  • 3-year equipment warranty
  • 60-day money back guarantee
  • Good home security option for renters
  • Positive customer feedback

No Annual Contracts

SimpliSafe does not require its customers to sign into lengthy contracts. Instead, the company offers flexible month-to-month monitoring service plans.

Monitoring Starting at $14.99/Month

SimpliSafe caters to customers of all budgets by providing some of the most affordable monitoring plans in the industry. Packages range from $14.99/month

3-Year Equipment Warranty

All SimpliSafe equipment comes with a 3-year product warranty. If anything goes wrong with the system, SimpliSafe will replace the part for free.

60-Day Money Back Guarantee

Potential customers have the opportunity to test a SimpliSafe alarm system package for 60 days. If the customer is dissatisfied with the equipment or service, they can send it back for a full refund.

Good Home Security Option For Renters

SimpliSafe’s equipment is wireless, which means that no intrusive hardwiring is required. Additionally, the system is portable, so it can easily be moved if the customer needs to relocate.

Positive Customer Feedback

According to the user reviews we’ve received, SimpliSafe customers like how easy the equipment is to set up, how knowledgeable the company’s customer service team is, and how inexpensive the monitoring service plans are.

The Bad

  • No video surveillance
  • Upfront costs
  • No professional installation option
  • Recent reports of system vulnerability
  • Customer complaints

No Video Surveillance

SimpliSafe currently does not offer video surveillance. If this is a must-have feature for you, you will most likely want to consider other security providers.

Upfront Costs

Although many SimpliSafe customers will still save money in the long run due to the company’s low monthly monitoring prices, there is an upfront equipment fee that ranges from $199 to $500+. If you need a system immediately and do not have cash on hand, there are other DIY security companies that do not charge any upfront equipment fees.

No Professional Installation Option

Some customers would prefer to have their home security system professionally installed rather than doing it themselves. Unfortunately, SimpliSafe does not offer professional installation options.

Recent Reports of System Vulnerability

As reported by Forbes in February 2016, SimpliSafe hardware is vulnerable to hackers, which could compromise the security of the home.

Customer Complaints

According to the user reviews we’ve received, chief complaints from SimpliSafe customers center around technical problems with the equipment, long customer service wait times, and issues with receiving the wrong hardware.

The Bottom Line

If you would like the peace of mind that a home security system provides without having to sign into a lengthy contract, SimpliSafe may be a good option for you. With SimpliSafe, customers receive professional monitoring services for a low monthly fee—$14.99, depending on the plan.

While the month-to-month fees are very affordable, SimpliSafe’s upfront equipment costs of $200 to $500+ can be pricey. In addition, the company does not offer video surveillance, which is an important feature to many customers.

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Prices & Packages

SimpliSafe offers two monitoring packages and five different equipment packages.

Monitoring Packages

Standard – $14.99 Per Month

Interactive – $24.99 Per Month

  • 24/7 Professional Monitoring
  • Wireless Cell Signal
  • 24/7 Professional Monitoring
  • Wireless Cell Signal
  • Mobile Access
  • Text/email alerts

Equipment Packages

Starter Package – One-time fee of $229.96

Includes 5 pieces:

  • 1 base station
  • 1 wireless keypad
  • 1 motion sensor
  • 1 entry sensor
  • 1 keychain remote

Economy Package – One-time fee of $259.95

Includes 7 pieces:

  • 1 base station
  • 1 wireless keypad
  • 1 motion sensor
  • 3 entry sensors
  • 1 keychain remote

Classic Package – One-time fee of $349.92

Ideal for medium-sized homes. Includes 9 pieces:

  • 1 base station
  • 1 wireless keypad
  • 1 motion sensor
  • 3 entry sensors
  • 1 siren 105dB
  • 1 smoke detector
  • 1 keychain remote

Master Package – One-time fee of $449.87

Ideal for large homes with many entrances. Includes 14 pieces:

  • 1 base station
  • 1 wireless keypad
  • 2 motion sensors
  • 6 entry sensors
  • 1 siren 105dB
  • 1 smoke detector
  • 2 keychain remotes

Ultimate Package – One-time fee of $539.85

Ideal for medium-sized homes also wanting smoke, CO, and water protection. Includes 15 pieces:

  • 1 base station
  • 1 wireless keypad
  • 2 motion sensors
  • 4 entry sensors
  • 1 siren 105dB
  • 1 keychain remote
  • 1 panic button
  • 1 smoke detector
  • 1 water sensor
  • 1 CO detector
  • 1 freeze sensor

Build Your Own System

If Simplisafe’s existing packages don’t meet your needs, you may create your own custom equipment package.

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Equipment Review

Installation

With SimpliSafe, customers are responsible to set up their own equipment. Installation does not require any drilling or wiring and takes an average of 15 minutes to complete. However, estimated completion time may vary depending on the size and complexity of the package. All equipment is connected through cellular technology.

For customers who are nervous or unsure about installing the system themselves, SimpliSafe provides dozens of step-by-step videos to guide customers through the entire process. SimpliSafe’s customer service team is also on hand to assist those who may have difficulty with the installation process.

Opening the Box

simplisafe boxsimplisafe boxsimplisafe equipmentsimplisafe

The Control Panel

wireless keypadwireless keypadwireless keypadswireless keypad back

SimpliSafe’s control panel can be described in one word: basic. The mechanism has been stripped of all advanced features, leaving customers with an easy-to-use panel made of durable plastic and silicon. It uses four AA batteries, which add weight and make the panel feel more high quality. The screen measures 2” x ¾”, which is significantly smaller than the screens on many competitor products. The screen does light up, but the keys do not, which can make it difficult to arm or disarm the system at night.  Overall, SimpliSafe’s control panel is decent, but not anything fancy.

The Base Station

base station boxbase station box and stationbase stationbase station and power

The SimpliSafe base station is, in essence, the brain of the home security system. Typically, alarm signals are sent to the monitoring center by the control panel. However, if the control panel is smashed during a burglary, the signal may not be sent out. SimpliSafe has tackled this issue by sending alarm signals from an entirely separate piece of equipment–the base station. SimpliSafe’s base station is made of durable plastic and has phone, power, and Internet connectivity. Additionally, the base station has a blue light that works in four different modes:

  • Off when the system is turned off
  • Glowing steady when the system is armed
  • Flashing when there is an error or warning message on the keypad
  • Glow bright blue when the base station has good cellular reception

The base station should be placed at least 10 to 100 feet away from the control panel in an area that receives good signals. SimpliSafe recommends placing the base station near a window.

The Entry Sensor

entry sensor boxentry sensorentry sensorsentry sensor back

SimpliSafe’s entry sensors adhere to doors and windows and will alert homeowners when the entry point is opened. Installation is simple; homeowners can choose to attach the sensors with the provided 3M strips or screw them in. Like other SimpliSafe equipment, the sensors are made of durable plastic. However, SimpliSafe’s sensors are quite bulky and obtrusive compared to other home security brands.

The Motion Sensor

motion sensor boxmotion sensor boxesmotion sensormotion

The SimpliSafe motion sensor uses passive infrared (PIR) technology, which can detect heat and movement in surrounding areas. SimpliSafe’s motion sensor is made of durable plastic and comes with adhesive strips for self-installation. SimpliSafe advises customers to avoid placing their motion sensors near hot lamps, heaters, air conditioners, or heavy appliances such as refrigerators, microwaves, and wireless routers.

The 105-Decibel Wireless Siren

siren boxsiren box backsiren and box siren

SimpliSafe’s wireless siren is made of durable plastic and powered by four AA batteries, which must be changed yearly. The batteries add weight and give the siren a more high-quality fee. Six screws that protect the battery case from being tampered with. Overall, SimpliSafe’s wireless siren is a good piece of equipment. Although it could be a bit smaller in size, it’s still a great addition to any home security system.

The Panic Button

panic button box panic button and box panic button and box backpanic button

SimpliSafe’s panic button is a nice feature. The button is large and allows system owners to trigger the alarm from any room in the home with a simple push. The materials and construction of the panic button are very comparable to other SimpliSafe equipment. However, it would be convenient if the button glowed in the dark so that owners could easily find it at night.

The Keychain FOB

key fobskey fob boxkey fob openkey fob

SimpliSafe’s keychain FOB is made of durable plastic and metal. Roughly the size of a flash drive, the key fob is small, simple, and easy to use. It allows customers to manipulate their security system before they even enter the house, which is a cool feature.

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Installation Video

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361 SimpliSafe Reviews

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    Sort By:

  1. User Score
    10
    December 1st, 2016
    0 people found this review helpful!
    Dennis
    We had simplisafe for over two years in our last home. The system worked great and the couple of issues we had were handled promptly by customer service. The remote ap access allowed us to monitor or home from our Florida location. The only thing I would like to see changed is the keypad. It needs to be upgraded with a back light and spacing out of the keys. Have now relocated and will be purchasing another system. Just wish we had not missed the Black Friday sale.
    Read More
  2. User Score
    0
    December 1st, 2016
    1 people found this review helpful!
    I had a simply safe system & it was the worst investment ever !!!… I got my home broken into 4 months ago while using this piece of crap and the police was NEVER EVEN CALLED. They broke in through the front door and the sensor never even went off. The only good thing is the cost of monitoring is super cheap. But you literally get what you pay for. It don’t waste your time or money.. Their equipment is trash
    Read More
  3. User Score
    10
    December 1st, 2016 Detroit, MI
    0 people found this review helpful!
    I am very happy with Simplysafe
    Read More
  4. User Score
    0
    November 26th, 2016 Philadelphia, PA
    3 people found this review helpful!
    Makes it difficult to cancel your subscription, but easy to spend more money to upgrade your plan. I’ve been sitting on the phone for over 15 minutes to cancel my plan, but I see online I can upgrade my plan with a click of a button. Complete joke…The company could easily add a cancel subscription button if it wanted to.
    Read More
  5. User Score
    10
    November 24th, 2016 Baltimore, MD
    3 people found this review helpful!
    Simplisafe installs and works as advertised. I was expecting problems from such a low cost system. There were none. Support wait times are long however the reps are knowledgeable.
    Read More
  6. User Score
    10
    November 21st, 2016
    5 people found this review helpful!
    I started with a System for my Parents home a few years ago and they put one in my home. One day I was having issues with break in’s to my rental properties when they became vacant so I purchased an extra system and now I have 6 extra systems for vacant units! The systems are great, and no phone line required. I have piece of mind that no one is in one of my properties trashing it while it is vacant. The systems have stopped five break ins over the past 3 years and well work every penny!
    Read More
  7. User Score
    2
    November 16th, 2016
    12 people found this review helpful!
    Purchased a Simplisafe system for a second home and found that a remote keypad and motion sensor located in an adjacent garage 50′ away couldn’t connect to the Base Station eliminating coverage in this area. And after several false alarms from faulty motion sensors within the home and the inability to check on the property as we’re away caused me to lose faith in the system. As there’s no direct line to customer support, one must wait from an hour to the next day for a call back. The system is attractive in concept but the components are poorly built and cheap and customer support is poor.
    Read More
  8. User Score
    10
    November 11th, 2016 Makawao, HI
    6 people found this review helpful!
    Our organization had been paying a local company over $200 per month for monitoring and ‘maintenance’ for many years. Service and communication was poor. We had a 5 year contract. Through ignorance and apathy we assumed things were fine.
    However, our systems (one wired, one wireless) were very old and had to understand from user viewpoint. We requested information and quotes from 3 local vendors.
    All were not very responsive and deceptive. Quotes were vague but all over $55 per month
    for monitoring of one sysem.
    We bought a Simplisafe system with about 20 sensors for around $700.
    We have the $25/month interactive monitoring plan.
    Very satisfied after 9 months so far, have saved more than enough to pay for our
    Simplisafe system already.
    Read More
  9. User Score
    4
    November 9th, 2016 Columbus, OH
    16 people found this review helpful!
    I’m still waiting on a call about the “base” system not working. I’ve only had the system for a couple of weeks and I tried troubleshooting the issue with no success. Placed a call to the customer service department and still have not received a call. Its been two days. Not sure this is the company for me
    Read More
  10. User Score
    10
    November 9th, 2016 Randleman, NC
    4 people found this review helpful!
    The system was easy to install and any questions were easily found on their website…the addition (Beta) of an HD video surveillance add-on was the deciding point…HD video, smoke, CO, water, freeze and glass shatter monitors is great. Love the key fobs and app to remotely arm/disarm system. If you have Nest in your home it’s compatible…a plus for us. Additionally, the system has a home setting that allows you to arm it, but still move about internally without setting it off. Each family member can have their own PIN to disarm, making it even more convenient with 3 teenage boys.
    Read More
  11. User Score
    5
    November 4th, 2016 Kingston, NH
    6 people found this review helpful!
    While the system functions as specified, it only takes a couple of months to realize the system is worthless without remote enable/disable capability. I personally don’t think that feature is worth $120 a year. Until that is added to the basic package, try another system.
    Read More
  12. User Score
    9
    October 29th, 2016 Joplin, MO
    4 people found this review helpful!
    I have two units and will soon have three. In one of my residences I still use a “major brand”. They now want me to sign a 10 year contract. For the money you can’t beat SS. I cancelled one service for a few months d/t selling that property. I had to call a CSR but no hassle from SS.
    The response to alarm time is significantly greater w SS than my “major brand” company.
    My only complaints are: outside alarm not loud enough, and I can only program my exit mode to give me 120 seconds to have the alarm secured. ( I would like to see 180 seconds).
    All in all this is a GREAT system w a good price.
    Keep up the good work SS!
    Read More
  13. User Score
    0
    October 24th, 2016
    11 people found this review helpful!
    Not a reliable system. I have had to reset the base unit at least once a month. Why is the base unit out of range when the location of the control pad never changes.
    Customer very politely gives me a long list of try this and try that, and very politely tells me to go to hell when I ask for a refund.
    Pure junk. Don’t get suckered by the low price like I did. I got what I paid for.
    Read More
  14. User Score
    1
    October 23rd, 2016 Duncan, SC
    8 people found this review helpful!
    No remote access without monthly fee! Flashy “no contract” ads are deceptive.
    Read More
  15. User Score
    1
    October 22nd, 2016
    16 people found this review helpful!
    Bought the system with several components about 90 days ago ($800 total expense). Simpli-safe offers a 60 day money back guarantee. Over the last few weeks (just past the 60 day time frame) received frequent notifications of “no link to dispatcher”. This happens almost daily now. Interesting it did not happen during the 60 day period when i could get my money back from the components i purchased. i’m sure that is just a coincidence but certainly interesting timing. I switched back to ADT and when calling to cancel Simpli-Safe was told I could not get a refund because we were past the 60 days. Never mind that i am not able to link reliably to a dispatcher, which basically means the service is, at best, hit and miss. The person I spoke with on the phone told me they could have done some trouble shooting or moved me to a different carrier. Not sure why they would go with anything but the most reliable carrier in the first place. So now i’m back to ADT, because Simpli-Safe is NOT a superior alternative and i’m out $800 for my trouble. Definitely would not recommend dealing with this company. Maybe once they’ve been in business for a few years and understand the value of building relationships plus building an adequate network, they may be competitive. They aren’t there yet.
    Read More
  16. User Score
    7
    October 20th, 2016 Belgrade, ME
    7 people found this review helpful!
    Bought their system 1 year ago. Had many false alarms initially; half mine, half theirs. Smoke detectors are photo-electric based, not ion based so any dust triggers them off. Had some installation issues(system was set up with a non-working cellular service, replaced with a working one. They had us set up with police and fire in Georgia, not Maine where we live.
    Monitoring appears to be there and is the least expensive on the market. All battery operated, so you need to get replacement batteries every year.
    Read More
  17. User Score
    0
    October 16th, 2016 Rockville, MD
    14 people found this review helpful!
    We were so excited when the system was arrived and then the first message we got was “Keypad out of range”. We figured we can search online to find out the reason. There were many people posted same error message and complained about customer service. We decided we did not want to go through some 50 mins phone call with customer service as other reviewers said. It is better to return it.

    We contacted the company and waited for the refund to be approved. It took several days and an Amazon complaint to get them reply to the refund. It is a defect item and we had to pay the return shipping ourselves.

    When another message finally sent to us after the item received by the company for about a week, it says “we cannot refund you because it is a defected item”. It is shocking to us. Who would not? We sent back for return because it was an defected item. What do you mean you cannot refund the money!

    The process of appareling will go on for several weeks. We hope we can get the money back. We have to join the people below to rate an 0 although we really do not want to.

    Read More
  18. User Score
    0
    October 15th, 2016
    9 people found this review helpful!
    I purchased a faulty alarm system from Northstar. It was installed on 9/24/16. It only worked 1 day. The alarm went off because your sensor fell on 9/26/16. Your customer service failed to call me because they did not have my number. The doorbell camera does not alert me when someone is at the door and I cannot talk with them like they said it would. They do not have 24 hour customer service like their website states. You cannot contact anyone after 4pm. Within 3 business days I contacted Northstar company to terminate the service and they refused. They will not take out the system they should have done per Texas law. The customer service representative are trying to bully me. Everyone who answers the phone is a manager with no other person with authority to do what I have requested. I don’t like to be bullied into keeping a service that does not work. Please do not buy this service. Thank you for your time.
    Read More
  19. User Score
    10
    October 14th, 2016
    3 people found this review helpful!
    I recently installed this SS system in our multi-story residence. Other than an initial cell reception issue with the system “tower” or cone, requiring me to use a hard line instead, the system functions as claimed.
    I made several errors when assigning “names” to certain sensors, and contacted customer service, leaving a message. Within 2 hours my call was returned, and the CSR was amazingly helpful and friendly. She stayed on the phone with me for over half an hour testing each monitor, until we realized my error. She was understanding and never seemed frustrated or disinterested.
    I have tested the system several times, each time receiving a prompt and professional response from the monitoring company.
    I have certainly been more than satisfied with SS so far.
    Read More
  20. User Score
    0
    October 11th, 2016 Greendale, WI
    8 people found this review helpful!
    Wow talk about RUDE, I just saw their commercial. Right in their commercial they tell you 2 ways to disable other alarms, by cutting phone wires, or smashing the control box. Thanks a ton JERKS!!!! that really helps out with overall security. You NEED to take that commercial down!!!
    Read More

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Our Score
7.8
User Score
7.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96

Technology & Equip.

10/10 = BEST
8/10

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
No fees

Time in Business

Total # of years
2006

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
361
Our Score
7.8
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$43.49

Up-Front Costs

Activation, Install & Equipment
$35

Technology & Equip.

10/10 = BEST
5/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
1992

A

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,526