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#5
simplisafe-130x130

SimpliSafe

Self-Install, No Contract, No Video Surveillance Cameras

Our Score
8.4
User Score
7.5

News Update: Is Your Home Hackable?

Our Score
8.4
User Score
7.5
Rank this Company
Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229 - $539

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
No fees

Monitoring

Response Time
Fast

Time in Business

Total # of years
8 Years

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
286

This Review is maintained by

Review Last Updated: February 9, 2016

SimpliSafe is a Do It Yourself home security system company. Not only has SimpliSafe made purchasing equipment straightforward, customers report that its equipment is easy to install. And while the company offers some of the most competitive monitoring prices in the industry, coupled with month-to-month monitoring plans, one potential drawback is it does not offer video surveillance, a feature we found many customers look for in a home security company.

Rank Chart Monthly Price Upfront Costs Video Our Score
#1
$19.99 $0 Yes
9.4
#2
$34.99 $99.95 Yes
9.1
#3
$24.99 $0 Yes
8.8
#5
simplisafe-130x130
$14.99 $229 - $539 No
8.4

The Good

  • No Annual Contract
  • Inexpensive Service Plans (starting at $14.99/mo.)
  • 3-Year Equipment Warranty
  • 60-Day Money-Back Guarantee
  • Ability to “Build Your Own” System

Based on the user reviews we’ve received, SimpliSafe customers like how easy the equipment is to set up, how knowledgeable the company’s customer service team is, and how inexpensive SimpliSafe’s monitoring service plans are.

Simplisafe’s month-to-month monitoring service plans, 60-day money back guarantee, and wireless equipment make investing in a home security system a low financial risk. SimpliSafe gives its customers the ability to customize their hardware according to their specific security needs and budget. You will never have to pay for equipment you won’t use. SimpliSafe’s real time monitoring service plans rank among the cheapest in the industry and are available without a contract. This makes their service ideal for those who are on a tight budget. Also, SimpliSafe is a great option for those living in a rented property or apartment, as all SimpliSafe equipment is wireless – no intrusive hardwiring required. As a result, customers can easily transport their system if and when they move.

The Bad

  • No Video Surveillance
  • Higher Upfront Costs
  • No Professional Installation Option
  • Limited Equipment Options

Based on user reviews we’ve received, SimpliSafe customers’ chief complaints center on technical issues with the equipment, long customer service wait times, and issues receiving the correct hardware they ordered.

While Simplisafe may be a great option for the “Do It Yourself” individual, the company lacks some of the cutting-edge technology a professionally installed home security system employs. For example, they do not offer video monitoring services.  While many customers will save money in the long-run due to SimpliSafe’s cheaper monitoring service fee, the upfront equipment cost can set you back anywhere from $199 to $539+. We’ve found that some DIY security companies have no upfront equipment fees.

If you live in a rural area, have poor cellular reception, or don’t have a landline, you’ll likely encounter issues with SimpliSafe’s system. In order for SimpliSafe’s devices to properly communicate with one another, the authorities, or one of SimpliSafe’s many monitoring centers, it needs to be connected through either a landline or to a cellular tower. As mentioned earlier, the company currently lacks video surveillance options. So if this is a must-have for you, you’ll either need to wait, or find another security provider that offers this.

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The Bottom Line

If you enjoy DIY projects or are looking for a month-to-month home security solution, SimpliSafe should meet your needs. Also, if you’re renting or looking to move in the near future, its system can easily be packaged up and moved to your new location. However, if you’re looking for cutting-edge technology, video surveillance options, or professional installation we recommend you look elsewhere.

View Top Rated Companies

Contract and Cancellation

Since SimpliSafe customers are required to purchase all of their equipment, there are no obligations or long-term contracts for their customers to agree to. Without a contract, customers do not have to worry about early-termination fees or a complicated cancellation policy.

Customers who would like to cease professional monitoring with SimpliSafe can do so at any time. Customers are also backed by a 100% money-back guarantee if they cancel within the first two months of activation or installation. Not only will SimpliSafe refund all of the equipment costs, they will even pay for shipping.

Pricing and Packages

Home monitoring packages start at $14.99 per month. SimpliSafe offers five different packages including the starter, economy, classic, master, and ultimate package and each of them have different levels of protection. Depending on your needs, the packages can be used for small apartments or large homes.

Equipment kits start at $199. They offer a 60-day window for refunds and they pay for shipping if a package is going to be refunded. If the 60 day window passes, the equipment has a three year manufacturer’s warranty. If the price tags for new systems are unappealing, they offer used products that can save you around 25-30%.

Installation

Installation does not require any drilling or wiring. Customers are responsible for setting up their own equipment prior to monitoring beginning. The entire installation process takes 15 minutes on average, but will vary depending on the complexity of the package a customer orders. All of the equipment is connected through cellular technology.

If customers are nervous about the installation, SimpliSafe has dozens of step-by-step videos guiding customers through the installation process. Their customer service team is also on hand to assist those who may be confused by the installation process.

Opening the Box

simplisafe boxsimplisafe boxsimplisafe equipmentsimplisafe

Specs
  • Height: 7 inches
  • Width: 13 inch
  • Length: 13.25 inches
  • Weight: 5.12 lbs
  • Material: Cardboard
  • Requirements: NR
  • Made in: NR
  • Content: 1 Base, 1 Control, 1 Panic, 1 Siren, 5 Sensors, 1 Motion, 2 Key FOB

Keychain FOB

key fobskey fob boxkey fob openkey fob Simplisafe’s keychain FOB is made of durable plastic and metal. The key fob is a minimalist’s dream with only 3 buttons from which to choose. The key fob is roughly the size of most USB keys in regards to length and width. It can feel a little awkward and bulky when placed in pockets. Overall the keychain functions as advertised.

Specs
  • Height: .25 inches
  • Width: 1 inch
  • Length: 3 inches
  • Weight: .04 lbs or 18 gr
  • Material: Plastic
  • Requirements: 3V CR 2032 battery
  • Made in: China

Control Panel

wireless keypadwireless keypadwireless keypadswireless keypad back One word to describe SimpliSafe’s control panel: basic. SimpliSafe has stripped all advanced features, options, and technology leaving consumers with a very basic but easy-to-use control panel. The control panel is made of durable plastic and silicon. The four AA batteries add weight to the control panel making it feel “higher quality”. The 2” x ¾” screen is significantly smaller than its competitor counterparts like 2GIG, GE, and Honeywell. While the screen lights up the keys do not, thus leaving homeowners somewhat in the dark when trying to arm or disarm their systems at night. Overall the SimpliSafe control panel is good not great. In layman’s terms it is what it is and does what it does, nothing more nothing less.

Specs
  • Height: .75 inches
  • Width: 3.25 inch
  • Length: 6.5 inches
  • Weight: .6 lbs
  • Material: Plastic
  • Requirements: 4 AA batteries
  • Made in: China

Base Station

base station boxbase station box and stationbase stationbase station and power The SimpliSafe base station is, in essence, the genius of the home security system. The base station uses a built-in micro cell phone to send alarm signals to SimpliSafe’s monitoring center.  Control panels are typically the unit that send the signals and if smashed fail to do their job. SimpliSafe tackled this issue by removing the signal from the control panel and placing in a separate piece of equipment –the base station. The SimpliSafe base station is made of durable plastic and has phone, power, and Internet connectivity. The base station has a blue light that works in four different modes:

  • Off when system is off
  • Glowing steady when system is armed
  • Flashing when there is an error or warning message on the keypad
  • In test mode it will glow bright blue, when the base station has good cellular reception

One downside to the base station is it contains the siren, not the keypad. This feature makes it easier for potential intruders to find the base station (once activated) and smash it. In addition the base station must be placed at least 10 to 100 feet away from the control panel in an area that receives good signals (SimpliSafe recommends near a window). The SimpliSafe base station is a good thought but still has some design and operation features that need work.

Specs
  • Height: 2.75 inches
  • Width: 2.5 to 4 inches
  • Length: 10.5 inches
  • Weight: .99 lbs (almost 1 pound)
  • Material: Plastic
  • Requirements: 100-240 V batteries
  • Made in: China

Entry Sensor

entry sensor boxentry sensorentry sensorsentry sensor back SimpliSafe’s entry sensors adhere to doors and windows to help alert homeowners when they’re opened. The SimpliSafe sensor is quite bulky and obtrusive compared to other home security brands. Like other SimpliSafe equipment, the sensors are made of durable plastic. Installation is very simple depending on the doorframe and window frame. Homeowners can choose to adhere the sensors with the provided 3M strips or screw them in. Overall the entry sensors had the least amount of “wow” factor in the entire SimpliSafe home security suite.

Specs
  • Height: 1.25 inches
  • Width: 1.25 inches
  • Length: 3 inches
  • Weight: .15 lbs
  • Material: Plastic
  • Requirements: 3V CR123A battery
  • Made in: China

Motion Sensor

motion sensor boxmotion sensor boxesmotion sensormotion The SimpliSafe motion sensor uses passive infrared (PIR) technology. PIR sensors are the most widely used motion in home security systems. Once the sensor warms up, it can detect heat and movement in the surrounding areas. SimpliSafe advises customers when installing their motion sensors to, “Avoid placing near hot lamps, heaters, air conditioners, or near heavy-electronics like refrigerators, microwaves, and wireless routers.“ PIR sensors are clearly limited as to where they can be placed within a home. The SimpliSafe motion sensor is made of durable plastic and comes with adhesive strips for self-installation. Our experts have no complaints with its functionality other than its sensitivity and limited placement capabilities.

Specs
  • Height: 1.75 inches
  • Width: 2.5 inches
  • Length: 3 inches
  • Weight: .19 lbs
  • Material: Plastic
  • Requirements: 3V CR123A battery
  • Made in: China

105-Decibel Wireless Siren

siren boxsiren box backsiren and box siren SimpliSafe’s wireless siren is made of durable plastic and has 6 screws protecting the battery case from being tampered with. The batteries add weight making the siren feel higher in quality. Four AA batteries that must be changed out yearly power the siren. Overall SimpliSafe’s wireless siren is a good piece of equipment. It could be smaller in size, but it’s a great addition to any SimpliSafe system.

Specs
  • Height: 1.5 inches
  • Width: 3.5 inches
  • Length: 6 inches
  • Weight: .72 lbs
  • Material: Plastic
  • Requirements: 4 AA batteries
  • Made in: China

Panic Button

panic button box panic button and box panic button and box backpanic button SimpliSafe’s panic button is a nice feature to the system. The button allows alarm owners to trigger the alarm from any room where the button is located with a simple push. The panic button materials and construction are very comparable to other SimpliSafe parts and equipment. The button is large and easy to push; however, one change we would like to see is a glow-in-the-dark feature that allows owners to identify the button in the dark.

Specs
  • Height: .25 inches
  • Width: 2 inches
  • Length: 3 inches
  • Weight: .08 lbs
  • Material: Plastic
  • Requirements: 3V CR2032
  • Made in: China

Additional System Photos

SimpliSafe entry sensorsSimpliSafe Panic buttonSimpliSafe control panelSimpliSafe SirenSimliSafe Home Security SimpliSafe Open Manualsimplisafe manualSimpliSafe power chord

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Are there any inaccuracies in this review? We take accuracy very seriously and would love your feedback. Visit our Request Reconsideration page and send us your feedback today!

286 SimpliSafe Reviews

Select Your Rating:

16
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8
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20
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0=WORST 10=BEST

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    Sort By:

  1. User Score
    1
    February 1st, 2016
    3 people found this review helpful!
    this alarm system sucks big time,the reason it sucks is because one,it was made in china,and two when they packaged the equipment the siren doesn’t work and the display keeps saying no link to dispatch.this is driving me out of my mind.I plan on sending this back for my money,the biggest home protection is a gun,hold on to the second amendment…
  2. User Score
    9
    January 29th, 2016
    0 people found this review helpful!
    If there is one weakness to this system it is the insider threat. I had a situation where a long term guest damaged the base station and several sensors.

    However once the person was gone, Simply Safe got me a new base station and replacement sensor in UNDER 24 Hours!

    I have never had issues connecting to customer service. I have though called during business hours which could go later for those of us on the west coast.

  3. User Score
    2
    January 29th, 2016
    2 people found this review helpful!
    Hold times with customer service are excessive so I emailed them and it took a week for them to respond! Even worse! The system itself works fine, had a false alarm and the monitoring company was quick to respond. The only negative to the system is the extremely dim lighting on the key pad. Can’t see what mode it’s in without hitting a button.
  4. User Score
    2
    January 21st, 2016
    10 people found this review helpful!
    I purchased a SimpliSafe System last month. I have tried and tried to get someone from customer service with no luck. I have called and called but put on hold and no person ever answers. I have left messages and no return call. I have emailed and no response. Very frustrated! I like the equipment but customer service does not exist. NOT HAPPY.
  5. User Score
    0
    January 20th, 2016
    5 people found this review helpful!
    Alarm constantly goes off and it’s near impossible to shut off. Customer service is non existent Waste of money. We all have headaches because this thing won’t stop going off. I’ would definitely not purchase this system again. Super frustrated
  6. User Score
    6
    January 18th, 2016
    13 people found this review helpful!
    Amazing technology, works great and when you get someone, they are usually polite and knowledgeable. Here is the only reason for the 3 stars. I think management has told support what to say regarding hold times because they all say the same thing and that is that they are hiring and it has been a busy holiday season. They actually use the extremely long hold times as a plus to how many people are buying their product. BUT…. many others are saying or thinking the same thing that I am and that is as much as I like this product, it is only as good as it’s support personnel which are good, but how many people are going to put up with an hour plus hold time every time you want to order something or ask a question. Nobody minds waiting a few minutes like most all other companies, but your hold time gets the trophy. I now know the limitations on my cordless home phone’s battery time. I know that if I do not see a huge improvement in the next month, I may be taking them up on their very generous offer of the 60 day return privilege. ATTENTION MANAGEMENT !!!! THIS IS A REAL SHAME, WHEN YOU HAVE A GREAT PRODUCT AND GREAT PEOPLE BUT CANNOT SHOW THE COUNTRY THAT YOU ARE A COMPLETE WELL ROUNDED COMPETING COMPANY, BECAUSE YOU FAIL TO HAVE OR LOOK AHEAD REGARDING SUPPORT STAFF NUMBERS. YOU HAVE COME UP WITH A GREAT IDEA AND A GREAT PRODUCT, BUT IF YOU DO NOT HAVE ENOUGH SUPPORT AND SALES PERSONNEL,IT IS ONLY A MATTER OF TIME WHERE YOU WILL BE READING EVEN MORE REVIEWS LIKE THIS ONE. It is a shame.
  7. User Score
    0
    January 14th, 2016
    13 people found this review helpful!
    I ordered a full system 3 days ago. I have already placed 5 calls to customer service. Customer service SUCKS!!!! I have already spoken to 2 managers, and after they have screwed up my order… neither managers have remedied the situation. Folks — don’t be fooled. They are like most other companies out there: they only care about selling you and taking your $$$$…. and customer service is non-existent! 3 day old customer, and they have already screwed things up royally. I do NOT recommend them at all!!!!!!
  8. User Score
    10
    January 14th, 2016
    5 people found this review helpful!
    I shopped for months and looked at hundreds of reviews before choosing Simpli Safe.
    The whole project was as “simple” as advertised
    I liked being able to choose the component’s that worked best for my home and the install was very quick and easy.
    Only a couple of connectivity issues that were quickly fixed with one call to customer service and they were very helpful.
    The monitoring plan is awesome and gets me a discount on my homeowners insurance.
    I have recommended this product to all my friends and family.
  9. User Score
    0
    January 14th, 2016
    10 people found this review helpful!
    I installed the system and could not get the keypad to clear the out of range trouble code. I moved the base station, I moved the keypad, nothing worked. After 3 calls and 3 emails tech. support called back 5 hours later. This is not acceptable, I already requested a return shipping label and boxed the system back up. Do not waste your time and money on this system. I am out $50.00 for a city alarm permit, 2 hours of my time wasted installing, waiting on hold, leaving messages, emailing, and paint patching the walls.
  10. User Score
    7
    January 13th, 2016
    11 people found this review helpful!
    Have the system up and running for a week or so. Very simple to set up. I’m using the $15 +/- monitoring plan. Spent time listing the location and naming all of the monitors only to find out you must have the $25 monitoring plan to identify all you monitors by name on line. Also just called SimpliSafe to get clarification on this and was on hold for over 10 min…..
  11. User Score
    1
    January 10th, 2016
    18 people found this review helpful!
    Had this system on our rural off grid home for 1 1/2 years. The system stopped working and that’s when the nightmares began. If and when you call their customer service and get the recorded message that a customer representative will be with you shortly, feel free to split some wood, mow the lawn and go fishing because by the time you return MAYBE there will be a human voice on the other end. I called 4 times and the shortest call was 1 hour & 13 minutes.

    First they sent us a new power supply for the base station. FAIL. Next was a new keypad. FAIL. Well then it must be the base station so they sent a new one. FAIL once more. So now they’re telling me that our power is spiking. It is not spiking. They’re base station, which communicates with their monitoring dept. in my opinion is not getting a good cellular signal. I was told that they use Verizon and T-Mobile cell chips. We have T-Mobile and our son has Verizon and our phones work fine. FRUSTRATED! Going to look for another company today.

  12. User Score
    10
    January 9th, 2016
    3 people found this review helpful!
    I’ve had my system for over 3 years. Issues have been rare and have been corrected promptly. Tech support is top notch. I have been around this stuff for years and this company and their are top notch.
  13. User Score
    3
    January 8th, 2016
    13 people found this review helpful!
    Their equipment is not good at all. It is 9 year old equipment that malfunctions a lot, and there are really bad communication issues between the tower and the keypad, so that it is set off randomly (3:00 in the morning…Is it security or a cryng baby)

    Yeah, I’m glad that it started malfunctioning within the 60 day return otherwise I could not have returned it and gone with Livewatch security.

  14. User Score
    10
    January 8th, 2016
    2 people found this review helpful!
    This system was a dream to install, and when I needed help to link the activation of the keypad to the base station, a simple re-reading of the instructions provided the answer. My system needed an extra door sensor, and the total cost was about $320 for the whole system. I got it activated in a day and a half, and I love it. My monitoring package is under $25.00 per month. Security, Cost effective, No Hassel, No contracts…these people have a great deal here!
  15. User Score
    10
    January 7th, 2016
    5 people found this review helpful!
    I have had my system now for over 2 years. I have only had 1 issue with it and customer service took care of it over the phone. I even have my shop protected by it and it is over 75′ from my home. Yes, there is a up front cost, but you are getting a quality product and it’s YOURS. Good Company and Very good service !
  16. User Score
    1
    January 7th, 2016
    17 people found this review helpful!
    Your system and your business sucks! My SimpliSafe keypad box is reading “no link to dispatch center” since 08:40 A.M. E.T. I called your number and a recorded announcement says that your office is currently closed and won’t be calling me back until another 48 hours! What kind of alarm system company is this? You come highly recommended by Sean Hannity and other radio and TV personalities. I will be forwarding them and the FCC this complaint. You should not be in the business of selling a home safety product you don’t back up with prompt diagnostic support service!
  17. User Score
    10
    January 6th, 2016
    5 people found this review helpful!
    Had system for 2 years everything works great had an issue with cell not staying connected. Called customer srevice and they walked me through resetting base works great again. Btw they have 2 cell providers so if one has weak signal they will send you base part to change to other cell co FREE. The customer service person informed me if I have another issue just call and they will send other. Anyone can install in minutes and adding sensors later is simple too I did… just logged in added id number on sensor done. No contract and plans are really inexpensive. And you can take system with you to new house just call give them new address.
  18. User Score
    1
    December 28th, 2015
    11 people found this review helpful!
    Very poor customer services hours of wait time
  19. User Score
    4
    December 27th, 2015
    16 people found this review helpful!
    After reading all of the great reviews about Simplisafe, my excitement about receiving the new system was very high. I am happy that there are so many satisfied people. Please keep in mind that my system is almost one month old; basically brand new. The reality of “my experience” has been terrible. First of all, the wait time for “Technical Support” is beyond unacceptable. It was suggested by a technical support individual that I do not attempt to call on weekends, Mondays, Fridays, or late in any day because of the huge call volume. What the hell!! I personally have had four wait times in excess of 45 minutes, one time for over an hour and the other two times around 15 minutes.

    If the system is so great, why are so many people calling with problems? Why doesn’t the company hire more people to answer phones? I have sent two emails which have never been responded to. Now to specifics:

    1. Base station kept losing the cell service which required me having to call Simplisafe (see above).
    I had read in previous posts on another website about this issue. I have Verizon service and Simplisafe has a special circuit card for Verizon that specifically eliminates this issue. I ordered my system with the Verizon card. They sent the base unit with their other card. More phone calls. Simplisafe sent me a new Verizon circuit card immediately that I had to install which fixed the problem.

    2. Door Open alarms. I just had a false alarm yesterday. I received a call immediately from the monitoring company and they called the police with my permission. I was supposed to get a call back with the results of the alarm. No call. Since I was out of town that day, I had to have a neighbor check the sensors which were all intact. I called Simplisafe and experienced another one-hour on hold waiting for technical service in order to find out what I needed to do. I gave up (Dummy me…I called on a Saturday). Called today (Sunday), 30 minutes on hold. It appears that the problem is that you cannot put the magnetic part of the sensor on a metal door. Gee, it’s worked for almost a month and now there’s a problem? The fix is to put the magnetic portion on the wood door frame and the sensor on the metal door. The tape supplied is only good for one application. Simplisafe is sending me some new tape so that I can reinstall all of the sensors. Simpisafe suggests that if you have a metal door and metal door frame, you must put some type of insulating material between the magnetic sensor and the metal attaching point. That should eliminate false alarms.

    3. External Alarm. The directions for programming the external alarm are not included and you will have to call Simplisafe to have it recognized by your system. 30 minutes on hold.

    In conclusion and in only my opinion, Simplisafe COULD be a great system. It appears the system is in a BETA test mode and the company is not aware of all of the problematic issues that the system is experiencing otherwise the information would be in their installation manual. It has not been maintenance free for me and has been more stressful than it should be. If Simplisafe would have answered the phone with less than a five minute wait time, my score for them would have been much higher. They have compensated me with a couple of months of free monitoring. but again, I have had this system for almost one month. I have already told them that the system is going back if I have one more issue.

  20. User Score
    1
    December 27th, 2015
    10 people found this review helpful!
    Regrettably, after watching their TV commercials, I spent hundreds for this cheap SimpliSafe
    system that does not work properly. The equipment is chintzy white plastic that looks horrible stuck on the walls. Twice the base broke and would not work, needed to be mailed back, Several problems with its operation. I waited 20 minutes for Customer Service to answer every time I called on weekends, hoping I’d get someone with an accent I could understand since they “walk you through” all problems. It’s all “Do-It-Yourself” and not as easy as everyone says it is.
    Hopefully you have the patience I finally lacked after several problems and zero satisfaction with this product. ” You get what you pay for.” I’m going
    with the pro’s and am sorry I spent my hard-earned money on SimpliSafe.
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Our Score
8.4
User Score
7.5
Rank this Company
Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229 - $539

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
No fees

Monitoring

Response Time
Fast

Time in Business

Total # of years
8 Years

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
286
Our Score
9.4
User Score
8.5
Rank this Company
Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
781