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Reviews for SimpliSafe | 2019 Home Security Company Reviews
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Reviews for SimpliSafe | 2019 Home Security Company Reviews

SimpliSafe

SimpliSafe offers a DIY home security and automation system. Low monthly monitoring costs and high up-front fees.

Our Score
8.1
User Score
5.1
Our Score
8.1
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$15-25

Install & Equipment Fee

$229-1000

Contract Length

None

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

786

This Review is maintained by Chase Sagum

Review Last Updated: September 18, 2019

SimpliSafe is a DIY home security monitoring service that offers various home security packages. Customers can customize their security packages or can choose from a package already created. The company has low monthly monitoring fees and doesn’t require a contract, but they charge high upfront fees. People can monitor their home automations and security system straight from SimpliSafe’s app.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#5
Reviews for SimpliSafe | 2019 Home Security Company Reviews

5.1
$15-25
$229-1000

Pros

Low Monthly Monitoring Cost

SimpliSafe has two, 24/7 monitoring plans. “The Standard” is a home security service that is $15/month. It uses a cellular connection through Verizon and T-Mobile. “The Interactive” is a professional monitoring plan is $25/month. This includes smart home integrations and alerts via mobile app, as well us unlimited camera recording. These monthly fees are lower than other home security systems.

Standard: $15/month
  • 24/7 cellular monitoring
  • Smart home monitoring (fire, smoke, water, etc)
Interactive: $25/month
  • 24/7 cellular monitoring
  • Smart home monitoring (fire, smoke, water, etc)
  • Smart home integrations (Amazon Alexa, Apple, August, Google Assistant)
  • Mobile App use
  • Text alerts
  • Video verification and camera recording

SimpliSafe Has No Contracts

SimpliSafe does not require its customers to sign a long-term contract. Instead, their contracts are month-to-month. The company is able to do this because customers buy the home security systems up front, which means the up-front fees will be high. The equipment you purchase has a 3-year warranty and a 60-day money-back guarantee.

DIY Installation

DIY installation can be a pro or a con depending on the individual. SimpliSafe is good for those interested in buying their own home security equipment and setting up the sensors and keypad however they want. Those who want the help of a technician can pay $79 for professional installation.

Read About Protect America’s DIY Security Systems

Cons

SimpliSafe Complaints

In 2019 so far, Best Home Security Company reviewers have given SimpliSafe an average customer rating of 3.5/10. The biggest complaints of SimpliSafe are:

  • Sensors. Many customers report having to replace faulty sensors – not connecting to the overall home security system properly, or not sticking to the walls/doors. Specific reviews mention the carbon monoxide sensor.
  • Cheap Equipment. In addition to issues with the sensors, many report that they have experienced issues and glitches with the entire system.
  • False Alarms. Because of the sensor and equipment issues, customers are also reporting false alarms with the SimpliSafe system
  • Customer Service. Reviewers mention that customer service is difficult to work with. Some customer reps have not been helpful in dealing with system issues customers have.

You can read more reviews from real SimpliSafe customers below.

High Upfront Fees

SimpliSafe customers have to pay for their equipment upfront, which means they will pay a minimum of $229 upfront for SimpliSafe’s most basic system, and over $775 for the most comprehensive system, a doorbell camera, and indoor cameras. This can be expensive for homeowners who don’t have the funds to make a large payment upfront before receiving their home security equipment.

SimpliSafe Packages

Most packages include no contracts, 24/7 professional monitoring, and no phone line is needed. All offered packages come with a. base station, keypad, and sensors.

The Foundation: $229.00

This is the smallest equipment package SimpliSafe offers – made for small homes and apartments. It includes a main door sensor, motion sensor, base station, and keypad. As with all plans, buyers can add on SimpliSafe products: a video doorbell (with two-way audio and motion alert) for $169, and SimpliSafe camera for $99. The camera offers motion alerts and you can stream live feed from your app.

The Essentials: $259.95

The next package from SimpliSafe is “The Essentials”. Instead of one sensor, this package includes three door sensors. It comes with the base station and keypad.

The Hearth: $374.91

Additional equipment includes a key fob, a smoke detector, and a 105dB siren. Only one motion sensor is included.

The Knox: $449.87

This kit is ideal for larger homes, as it includes twice as many sensors as the previous packages: six entry sensors and 2 motion sensors.

The Haven: $489.86

While this package only includes four entry sensors, it also has a water sensor and a freeze sensor, which will alert you if the temperature in your home drops below 41 degrees. All of these home automation features can be monitored by the company’s app.

The Fortress: $509.86

This security system is unique in its offering of two keypads – one for upstairs and for downstairs. This home security set also includes the key fob, panic button, siren, two motion sensors, and six entry sensors.

Simplisafe and Hackers

In years past, SimpliSafe has had issues with their hardware getting hacked as reported by Forbes back in February 2016. As recent as 2019, there were reports that the system could be compromised with a wireless emitter.

Our Recommendation

SimpliSafe is appealing to those in search of home security because of the low monthly monitoring fees. People are also drawn to SimpliSafe because of the DIY installation – they can install it on their own time wherever they want. However, customer service may not be able to help if you run into issues. Many negative reviews about SimpliSafe’s equipment (motion sensor) lead us to believe the low monitoring costs are not worth it. Additionally, customers will pay a lot up-front to buy sensors and other equipment that get a lot of negative reviews. If you do purchase SimpliSafe, the good news is that there are no contracts and the company offers a 60-day money-back guarantee.

We recommend comparing SimpliSafe to the top-rated home security companies with professional monitoring and minimal upfront fees.


SimpliSafe vs Ring vs ADT

  SimpliSafe Ring ADT Frontpoint
Basic Home Security Monitoring $14.99 $10 $27.99 - $52.99 $34.99
Home Automation Monitoring $14.99 $10 $52.99 $44.99 - $49.99
Video Home Security Monitoring $25 $10 $58.99 $49.99
Equipment Upfront $229 - $977 $199 - $1400 Yes; Price Undisclosed $69 - $833
Contract None None 3-year 3-year
Installation DIY or Professional: $79 DIY Professional; $99 DIY

SimpliSafe Equipment Add-Ons

  • Video doorbell: $169.
    Includes motion alerts and 2-way audio so you can see who is at your door from your phone.
  • Indoor camera: $99
    The SimpliCam indoor camera from Simplisafe sends motion alerts to your phone and streams live.
  • Siren: $59.99
    This alarm is 105db, completely wireless, and can be used in or outdoors.
  • Entry sensor: $14.99
  • Motion sensor: $29.99
  • Glassbreak sensor: $34.00
  • Freeze sensor: $29.99
  • Water / flood sensor: $19.99
  • Smoke detector: $29.99
  • Panic button: $19.99
  • Keypad: $69.99
  • Keyfob: $24.9

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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786 SimpliSafe Reviews

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  1. User Score
    0
    November 16th, 2019 Cincinnati, OH
    0 people found this review helpful!
    RUN !!!!!!!. Worst 2 months of our life! Had ADT for 21 years but got pricey. $50 a month. Switched to Simplisucks for $15. Trouble from the start. Faulty sensors, false alarms and TERRIBLE support. Says it wouldn’t pick up pets. 8 lb kitty set off motion detector. Replaced base, entry sensor, siren and still had trouble almost every day. Loses wifi signal over and over. Takes 30 mins or more to get someone for tech support. You get what you pay for. RUN !!!!
    Read More
  2. User Score
    0
    November 8th, 2019
    0 people found this review helpful!
    Expect to be very frustrated if you want to cancel service
    Read More
  3. User Score
    1
    October 20th, 2019 Los Angeles, CA
    1 people found this review helpful!
    Seems like a low buy in but in fact new systems are not backwards compatible. Meaning what you got is all you get. No upgrade patch so view the equipment purchases as lost money should you ever need to upgrade. Think long and hard before commuting to any company that would leave customers behind as the accumulating cost can far exceeds what Other companies that seem expensive cost. I cannot recommend them for this customer last business model.
    Read More
  4. User Score
    0
    October 14th, 2019
    1 people found this review helpful!
    System gives you no warning when unable to make a cellular connection. Would have never known this issue unless I tested the system disconnected from WiFi. Tech Support with SimpliSafe very challenged technically.

    Terrible rating because the system does not notify you of no cellular connection, in this state it is very easy to bypass. Unbelievable to me that it is this poorly thought out. I will have to look for other DIY options, this is likely an unworkable system.

    Read More
  5. User Score
    0
    October 11th, 2019 Goose Creek, SC
    1 people found this review helpful!
    Our keypad went down and i messaged them several times right away at their customer support address AND called them with absolutely no response, its been well over 24 hours with our system not functioning as it should. Absolutely ridiculous customer service.
    Read More
  6. User Score
    1
    October 10th, 2019 Las Vegas, NV
    1 people found this review helpful!
    SimpliSafe product is good but Customer Tech Support Service is terrible. You will be very upset if you need an assistance with any device issue. Not only waiting time (minimum 40 minutes) but this tech support lady Karla extension 855 was not willing to help. I really don’t know if she doesn’t want a customer service job, why SimpliSafe will hire her. She shouldn’t work for SimpliSafe !!!!!!!!!!!
    Read More
  7. User Score
    5
    October 9th, 2019
    2 people found this review helpful!
    Ordered the Video Doorbell Pro – completed the installation according to packaged instructions. However, during the ‘set up’ process, discovered the Doorbell Pro is only compatible with a 2.4GHz internet rating. Recently upgraded to the 5 GHz internet rating so was unable to complete the full installation/recognition process. Immediately contacted Simpli Safe who agreed to a full refund (with paid postage) with return of the unit. Simpli Safe advised me there are no 5 GHz units available at this time (October 2019). I like the unit, but was unable to put into service.
    Read More
  8. User Score
    0
    October 9th, 2019 Nesconset, NY
    1 people found this review helpful!
    on hold times way too long
    unfriendly and at times clueless representatives
    Read More
  9. User Score
    1
    September 23rd, 2019 Dearborn, MI
    5 people found this review helpful!
    Ordered simply safe and received wrong items.
    Called and waited twenty five minutes on phone.
    New package was suppose to be overnighted.
    Have not received.
    Called and waited 20 minutes.
    Transferred to managers I am still waiting.
    They have been unable to find my account.
    Read More
  10. User Score
    4
    September 17th, 2019
    2 people found this review helpful!
    Two months in a row I’ve gotten email about my payment not going through. Uhg! This is very frustrating, I can never get a straight answer. Just had them run the card and of course it good. Ok, this is my final try I gave them a different card. fingers crossed. They have some type of technical problems. I guess it’s true “you get kinda get what you pay for”
    Read More
  11. User Score
    6
    September 12th, 2019 Lincoln, CA
    4 people found this review helpful!
    I installed a SimpliSafe system about three years ago. So far, my experience has been somewhat contrary to many of the reviewers on this site. With exception of the cameras, which I will address later, the rest of the components seem to be working quite well. We have never had a false alarm. As to response to alarms by SimpliSafe, without any false alarms or break ins, I have no comment. However, some of these reviews indicate that SimpliSafe failed to dispatch law enforcement after receiving an alarm, which is grounds for concern. Once again, overall the system works well,

    As to the cameras, they, like many wireless camera systems, are glitchy. Sometimes they work and sometime they don’t. Furthermore, if your intent is to maintain an incident record, you will have to pay SimpliSafe an additional monthly fee for recording. When they are working, the cameras provide a decent image, but only in real time, unless you pay the additional recording fee. I cannot recommend purchasing SimpliSafe cameras, both due to their intermittent functionality and the lack of ability to record the video stream, without paying an additional fee.

    Read More
  12. User Score
    1
    September 5th, 2019
    2 people found this review helpful!
    Exceptionally poor customer wait times, no call backs, and no support or care given. Combined with the numerous glitches they have, it creates a frustrating experience. Do not recommend.
    Read More
  13. User Score
    7
    August 29th, 2019 San Jose, CA
    4 people found this review helpful!
    I tried Simplisafe, had it for 6 months and the base station had to be replaced ( no charge) then the alarm- motion sensor inside would go off when we left the house- NO MOTION- inside so after 4 times I junked the system, wasted my $$. Oh well, my Blink camera works just fine to monitor my home inside and out.
    Read More
  14. User Score
    2
    August 19th, 2019
    3 people found this review helpful!
    I purchased the Simpli Safe system in January of 2019 because of their claims of being so reliable. I’ve had constant problems with the cameras disconnecting from the wireless network and the only way to reconnect is to be there in person. This is extremely difficult for a vacation home 2,000 miles away. They tried to blame it on my network but the Ring cameras I put outside have no problems. Simpli Safes pathetic solution is a month free service. Do yourself a favor and ignore their false advertising and go with a reliable product from a different company.
    Read More
  15. User Score
    1
    August 12th, 2019 San Leandro, CA
    1 people found this review helpful!
    When I called customer service for help with the system, I had to wait on the phone for half hour and more, ridiculous !!
    Read More
  16. User Score
    1
    August 12th, 2019 Brooklyn, NY
    1 people found this review helpful!
    system fails all the time.
    Read More
  17. User Score
    2
    August 11th, 2019
    4 people found this review helpful!
    I have called simplisafe customer service at least 3 times since I bought the system, and found that they have the worst customer service. I just called this morning because there is an alert on the app indicating that the CO2 detector is not working. I waited for 17 minutes for the call to be answered. There is a lot of background noise, and the agent said that it is a call center, and there are many people talking all at the same time. i never have that experience when calling other companies. The usual wait time for my previous call is between 15- 20 minutes. So, in the future if I ever have an emergency, I would be in trouble waiting for them to answer my call.
    Read More
  18. User Score
    7
    August 5th, 2019
    5 people found this review helpful!
    I recently upgraded my Simplisafe alarm from what they called the SS2 to the SS3. I received the new system a couple of days earlier than expected, and was able to get the system installed and running fine. Most of the install is done using the keypad, meaning adding equipment, and naming sensors. The camera, however is added through the phone App.

    My original SS2 system started having problems connecting to the cellular network. SS2 sent me a new cellular circuit board and instructions, however there were still issues with the old SS2 system.

    I called their customer support about the issues with the SS2 system, and they were helpful and shipped the new parts at no cost, and in fact credited my account for one month of service ($25).

    During installation of the new SS3 system I did run into a question and called customer support. The representative was helpful and the rest of the installation went flawless.

    One thing I did when installing the sensors is that I bought a 3rd party double-sided tape that is really strong, meant for holding heavy artwork. I cut this tape to fit the magnet or sensor (whichever I wasn’t able to use screws) using the heavy duty double-sided tape. I’ve never had a sensor fall off with my old system, and hopefully I won’t with the new system. In fact in order to remove the old sensor from the sliding glass door, I had to use a heat gun to soften the glue in order to remove it with a razor.

    Read More
  19. User Score
    9
    July 30th, 2019 Tampa, FL
    3 people found this review helpful!
    I have two of these systems. One is installed in our primary home and the other is installed in our weekend getaway home. The weekend home system has been working since 2012 and there has not been a single issue since installation. The system in our primary home has been installed since August of 2016 and again, we have not experienced any issues other than an occasional battery replacement.

    We have set the alarm off on several occasions and the phone rings within seconds of it being triggered. Custo,Er service has been on point and very courteous.

    Read More
  20. User Score
    0
    July 25th, 2019 Memphis, TN
    9 people found this review helpful!
    I wish I could give this company 0 stars. It is AWFUL AND A COMPLETE WASTE OF MONEY and worst of all I DO NOT FEEL SAFE AT ALL. I recently bought a house in a nice area but still wanted an alarm for safety since I am a single female living alone. I had one of the cameras in my front window viewing my front porch. The picture was crystal clear. I am paying $25 for the best monitoring you can get; however, I am not sure what exactly I am paying for. The first time I had an issue was shortly after moving in when I had a package. I immediately attempted to review the timeline but realized that I could not see any camera footage. I called the company and was informed that since the incident happened while I was home and had the alarm off that the cameras were not recording. Therefore, I fixed this issue by determining that I needed to change camera settings to where they are open and recording at all times. That was an understandable setting to need to be changed, so I was not too upset. Once turned on the camera is supposed to record every time there is movement and I am supposed to have 30 day backup. The second time it failed me was when the people across the street were burglarized, the police saw my camera in the window and asked to review the footage because it was pointing directly at the burglarized home. Well at that time there was no footage. My camera had said there was no movement outside for the entire day and therefore did not record anything. My ring doorbell however had picked up a lot of movement throughout the day. I called simplisafe and talked to a nice female employee and told her my situation, she obviously misunderstood because she said she would send me an email with instructions on how to review the footage and I agreed that would be best since I was at work at the time. However, upon receiving the email it was the same issue that I can only see footage if camera detects motion and it had not detected any motion. She gave me her name and an extension so I called again and tried to talk to her. However, the second call was answered by an EXTREMELY RUDE male–I asked to speak with the lady I had previously talked to and even gave her extension, he refused and was not very nice about it. He then told me the camera must be malfunctioning. I said it is plugged in and shows wifi connection and I can see clear picture but he said it must not be working right and I should periodically walk in front of it to make sure it detects motion. This from the “so smart” simplisafe system that is equipped with battery backup for power outages and “smart movement detection.” They are telling me if my camera is plugged in and online, showing a clear picture, that I can’t assume it is doing what it is supposed to do, I also need to be walking in front of it making sure it detects me. I asked to speak to a manager or anyone else and he continued to refuse, I have never encountered ruder customer service in my entire life. Finally I gave up out of frustration and just accepted that I had made an extremely bad choice in home security. After that incident I did like he said and reset cameras and made sure they were working, they appeared to be working properly after the unplug and restart. However, a few weeks later cops came again asking to review my footage, as a lady 2 houses down had been getting out of her car when 2 men attempted to kidnap her at gunpoint at 1030 AM. To no surprise, my camera had not detected any movement in days, even though it was still online and had no signs of malfunction. My ring doorbell however did help with the incident, it has twice caught more footage than the simplisafe video camera. I know it sounds like a high crime area but I actually live in a very nice neighborhood that has very recently become a target for a string of burglaries. Our city has a law to protect the police from responding to multiple false alarms, it requires you to pay a fine after so many and even appear in court if they continue. I think this is a fair law for law enforcement and completely agree with it. However, my alarm has falsely gone off at least 3 times with police dispatch due to my dog’s movement when I have been unavailable to answer the calls, due to being at work. One more false alarm and I will have to pay a fine. There have also been multiple times alarm was triggered from dog movement and I have luckily been able to cancel it. I ran a test last week around 5pm and nothing happened so I just chalked it up to crappy simplisafe and gave up and left and then around 8pm simplisafe called saying they were responding to my test. WOW, A 3 HOUR RESPONSE TIME MAKES ME FEEL INCREDIBLY SAFE. So I have spent > $400 on simplisafe equipment and pay $25 a month for “24/7 interactive monitoring,” yet, I cannot even set my alarm when I go to work out of fear my dog (a maltipoo) will set it off and I will be fined. This is the absolute worst alarm company you can go with, CHOOSE LITERALLY ANYTHING ELSE. I now use a petcube camera and ring doorbell for monitoring of my home and it is better than simplisafe. I called to cancel my subscription to the monitoring a few wks ago and no one answered, I had to leave a message and after leaving the message they never returned my call. HORRIBLE SERVICE ALL AROUND.
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Our Score
8.1
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$15-25

Install & Equipment Fee

$229-1000

Contract Length

None

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

786
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,436