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Simplisafe Home Security Systems
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#4
Simplisafe Home Security Systems

SimpliSafe

Self-Install, No Contract, No Video Surveillance Cameras

Our Score
8.4
User Score
7.5

Visit Site

Our Score
8.4
User Score
7.5
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
No fees

Monitoring

Response Time
Fast

Time in Business

Total # of years
8 Years

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
331

This Review is maintained by Isaac Ericksen

Review Last Updated: August 16, 2016

Expert Review Frequently Asked Questions Prices & Packages Equipment Review Consumer Reviews


SimpliSafe is a Do It Yourself home security system company. The company was founded in 2006 with the goal of offering a wireless, no-contract, and inexpensive home security system for the average individual. They are currently based out of Boston, Massachusetts.

How Does Simplisafe Stack up?

What makes SimpliSafe unique is how straightforward it has made purchasing equipment and how simple its equipment is to install. And while the company offers some of the most competitive monitoring prices in the industry, coupled with month-to-month monitoring plans, one potential drawback is it does not offer video surveillance, a feature we found many customers look for in a home security system.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.7
$19.99
$0

#2

8.3
$34.99
$99.95

#3

4.3
$34.99
$0

#4
Simplisafe Home Security Systems

7.5
$14.99
$229.96

The Good

No Annual Contract

It offers month-to-month monitoring service plans.

Monitoring Starting at $14.99/Mo.

It offers one of the industry’s cheapest service plans starting at $14.99/mo. Its most expensive plan runs at $24.99/mo.

3-Year Equipment Warranty

All equipment comes with a 3-year limited warranty.

60-Day Money-Back Guarantee

If you’re dissatisfied with its equipment or service, you may cancel within 60 days and receive a full money-back refund.

Good Option For Renters

For those living in a rented property or apartment, SimpliSafe’s equipment is wireless, which means no intrusive hardwiring is required. Also, its month-to-month monitoring service plans makes it easy to cancel at any time.

What Customers Are Saying

Based on the user reviews we’ve received, SimpliSafe customers like how easy the equipment is to set up, how knowledgeable the company’s customer service team is, and how inexpensive its monitoring service plans are.

The Bad

No Video Surveillance

Simplisafe does not currently offer a video surveillance option. If this is a must-have for you, you’ll either need to wait, or find another security provider that offers this.

Higher Upfront Costs

While many customers will save money in the long-run due to its cheaper monitoring service fee, the upfront equipment cost can set you back anywhere from $199 to $500+. We’ve found that some DIY security companies have no upfront equipment fees.

No Professional Installation Option

It does not provide the option to have its equipment professionally setup.

Recent Reports of System Vulnerability

As reported by Forbes in February 2016, its hardware can easily be hacked, rending the system ineffective.

What Customers Are Saying

Based on user reviews we’ve received, SimpliSafe customers’ chief complaints center on technical issues with the equipment, long customer service wait times, and issues receiving the correct hardware they ordered.

The Bottom Line

If you enjoy DIY projects or are looking for a month-to-month home security solution, SimpliSafe should meet your needs. Also, if you’re renting or looking to move in the near future, its system can easily be packaged up and moved to your new location. However, if you’re looking for cutting-edge technology, video surveillance options, or professional installation we recommend you look elsewhere.

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Frequently Asked Questions

How Much Does SimpliSafe Cost?

Upfront equipment fees typically run from $199 to $500. It also offers two monitoring service plans; ‘Standard’, which is $14.99 per month and ‘Interactive’, which is $24.99 per month.

What Is SimpliSafe’s Contract Length?

SimpliSafe only offers month-to-month monitoring agreements.

Does SimpliSafe Offer Video Surveillance?

No, SimpliSafe does not offer video surveillance at this time. It has not stated when this will be made available.

Does SimpliSafe Offer An Equipment Warranty?

Yes, it offers a 3-year limited equipment warranty.

Does Simplisafe Offer A Money-Back Guarantee?

Yes, it offers a 60-day money-back guarantee from the date you sign up.

Is Simplisafe’s Equipment Wired Or Wireless?

Its equipment is wireless.

Can I Access Simplisafe’s System Remotely?

Yes, you can control your system remotely using its app. The app free and it’s available on iPhone, Android, and Windows smartphones.

If I Move, Can I Bring My System With Me To My New Residence?

Absolutely. Since Simplisafe’s system is wireless you can easily pack it up and move it to another location.

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Prices & Packages

Simplisafe offers two monitoring packages and five different equipment packages.

Monitoring Service Packages

Standard – $14.99 Per Month

The Standard package includes 24/7 professional alarm monitoring. In case of an emergency, its professional monitoring specialists will send the police to your home.

Interactive – $24.99 Per Month

The Interactive package includes 24/7 professional alarm monitoring along with remote access to your system. You’ll have the ability to set up text and email alerts, monitor home activity, and arm/disarm your system remotely. You may also set up secret alerts, which secretly notifies you when anyone accesses private rooms, drawers, safes, and more.

Equipment Packages

Starter Package – One-Time Fee of $229.96

  • Ideal For: Smaller Homes And First-Time Shoppers.
  • Includes 5 Pieces:
    • 1 Base Station
    • 1 Wireless Keypad
    • 1 Motion Sensor
    • 1 Entry Sensor
    • 1 Keychain Remote

Classic Package – One-Time Fee of $349.92

  • Ideal For: Medium Sized Homes
  • Includes 9 Pieces:
    • 1 Base Station
    • 1 Wireless Keypad
    • 1 Motion Sensor
    • 3 Entry Sensor
    • 1 Siren 105dB
    • 1 Smoke Detector
    • 1 Keychain Remote

Master Package – One-Time Fee of $449.87

  • Ideal For: Large Homes With Many Entrances
  • Includes 14 Pieces:
    • 1 Base Station
    • 1 Wireless Keypad
    • 2 Motion Sensor
    • 6 Entry Sensor
    • 1 Siren 105dB
    • 1 Smoke Detector
    • 2 Keychain Remotes

Ultimate Package – One-Time Fee of $539.85

  • Ideal For: Medium Sized Homes Also Wanting Smoke, CO, and Water Protection
  • Includes 14 Pieces:
    • 1 Base Station
    • 1 Wireless Keypad
    • 2 Motion Sensor
    • 4 Entry Sensor
    • 1 Siren 105dB
    • 1 Smoke Detector
    • Keychain Remotes
    • 1 Panic Button
    • 1 Smoke Detector
    • 1 Water Sensor
    • 1 CO Detector
    • 1 Freeze Sensor

Build Your Own System

If Simplisafe’s existing packages don’t meet your needs, you may create your own custom equipment package.

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Equipment Review

Installation

Installation does not require any drilling or wiring. Customers are responsible for setting up their own equipment prior to monitoring beginning. The entire installation process takes 15 minutes on average, but will vary depending on the complexity of the package a customer orders. All of the equipment is connected through cellular technology.

If customers are nervous about the installation, SimpliSafe has dozens of step-by-step videos guiding customers through the installation process. Their customer service team is also on hand to assist those who may be confused by the installation process.

Opening The Box

simplisafe boxsimplisafe boxsimplisafe equipmentsimplisafe

The Control Panel

wireless keypadwireless keypadwireless keypadswireless keypad back

It takes one word to describe SimpliSafe’s control panel: basic. SimpliSafe has stripped all advanced features, options, and technology leaving consumers with a very basic but easy-to-use control panel. The control panel is made of durable plastic and silicon. The four AA batteries add weight to the control panel making it feel “higher quality”. The 2” x ¾” screen is significantly smaller than its competitor counterparts like 2GIG, GE, and Honeywell. While the screen lights up the keys do not, thus leaving homeowners somewhat in the dark when trying to arm or disarm their systems at night. Overall the SimpliSafe control panel is good not great. In layman’s terms it is what it is and does what it does, nothing more nothing less.

The Base Station

base station boxbase station box and stationbase stationbase station and power

The SimpliSafe base station is, in essence, the genius of the home security system. The base station uses a built-in micro cell phone to send alarm signals to SimpliSafe’s monitoring center. Control panels are typically the unit that send the signals and if smashed fail to do their job. SimpliSafe tackled this issue by removing the signal from the control panel and placing in a separate piece of equipment –the base station. The SimpliSafe base station is made of durable plastic and has phone, power, and Internet connectivity. The base station has a blue light that works in four different modes:

  • Off when system is off
  • Glowing steady when system is armed
  • Flashing when there is an error or warning message on the keypad
  • In test mode it will glow bright blue, when the base station has good cellular reception

One downside to the base station is it contains the siren, not the keypad. This feature makes it easier for potential intruders to find the base station (once activated) and smash it. In addition the base station must be placed at least 10 to 100 feet away from the control panel in an area that receives good signals (SimpliSafe recommends near a window). The SimpliSafe base station is a good thought but still has some design and operation features that need work.

The Entry Sensor

entry sensor boxentry sensorentry sensorsentry sensor back

SimpliSafe’s entry sensors adhere to doors and windows to help alert homeowners when they’re opened. The SimpliSafe sensor is quite bulky and obtrusive compared to other home security brands. Like other SimpliSafe equipment, the sensors are made of durable plastic. Installation is very simple depending on the doorframe and window frame. Homeowners can choose to adhere the sensors with the provided 3M strips or screw them in. Overall the entry sensors had the least amount of “wow” factor in the entire SimpliSafe home security suite.

The Motion Sensor

motion sensor boxmotion sensor boxesmotion sensormotion

The SimpliSafe motion sensor uses passive infrared (PIR) technology. PIR sensors are the most widely used motion in home security systems. Once the sensor warms up, it can detect heat and movement in the surrounding areas. SimpliSafe advises customers when installing their motion sensors to, “Avoid placing near hot lamps, heaters, air conditioners, or near heavy-electronics like refrigerators, microwaves, and wireless routers.“ PIR sensors are clearly limited as to where they can be placed within a home. The SimpliSafe motion sensor is made of durable plastic and comes with adhesive strips for self-installation. Our experts have no complaints with its functionality other than its sensitivity and limited placement capabilities.

The 105-Decibel Wireless Siren

siren boxsiren box backsiren and box siren

SimpliSafe’s wireless siren is made of durable plastic and has 6 screws protecting the battery case from being tampered with. The batteries add weight making the siren feel higher in quality. Four AA batteries that must be changed out yearly power the siren. Overall SimpliSafe’s wireless siren is a good piece of equipment. It could be smaller in size, but it’s a great addition to any SimpliSafe system.

The Panic Button

panic button box panic button and box panic button and box backpanic button

SimpliSafe’s panic button is a nice feature to the system. The button allows alarm owners to trigger the alarm from any room where the button is located with a simple push. The panic button materials and construction are very comparable to other SimpliSafe parts and equipment. The button is large and easy to push; however, one change we would like to see is a glow-in-the-dark feature that allows owners to identify the button in the dark.

The Keychain FOB

key fobskey fob boxkey fob openkey fob

Simplisafe’s keychain FOB is made of durable plastic and metal. The key fob is a minimalist’s dream with only 3 buttons from which to choose. The key fob is roughly the size of most USB keys in regards to length and width. It can feel a little awkward and bulky when placed in pockets. Overall the keychain functions as advertised.

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Installation Demo Video

Company Information

Name

Simplisafe, Inc.

Founded

2006

Address

294 Washington Street
Floor 9
Boston, MA 02108

Phone

888-957-4675 Back to top

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331 SimpliSafe Reviews

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  1. User Score
    9
    August 26th, 2016 Slidell, LA
    0 people found this review helpful!
    I have nothing but good to say about my SimpliSafe system that I installed myself in a very short time. I love it and would recommend it to anyone and it was very simple to install.
    Read More
  2. User Score
    10
    August 17th, 2016 Las Vegas, NV
    1 people found this review helpful!
    I have owned the system for over 5 years with no complaints,easy installation,cheap monitoring service.Glad i have this system,it works for me.
    Read More
  3. User Score
    9
    August 17th, 2016 Cleveland, OH
    2 people found this review helpful!
    I’ve had my system installed for about a month now, and I am so thankful for the peace of mind it affords. My home was broken into while I was at work shortly before I purchased this system. The crook spent HOURS in my home stealing thousands of dollars worth of my property as well as hijacking my credit and identity. Now that I’ve installed the security system, I can confidently leave home and travel wherever I choose knowing that my home is protected. I went with the upgraded monitoring plan which allows me to arm and disarm the system from my smartphone. I also receive text notifications each time the system is armed or disarmed. The system was a snap to install and took less than an hour to install 4 door sensors, a motion detector, the keypad, and power up the base unit. Originally, I went with the adhesive pads, but after one of my sensors detached from the door frame, I decided to use the mounting hardware (screws) for a more durable attachment. There is a 72 hr learning period during which you can set your alarm off without it drawing a response. I had that cancelled and went directly to live monitoring by calling the monitoring center and setting up my security passphrase. The system was an amazing bargain, the customer service was wonderful, and I can’t think of anything other than video capabilities that I would want in this system or with the service. VERY HIGHLY RECOMMENDED!
    Read More
  4. User Score
    10
    August 16th, 2016 Oak Harbor, WA
    0 people found this review helpful!
    I researched them all, and Simplisafe was the one for me. Best monitoring monthly charges, NO contract fee, very easy installation, company was very responsive to a couple questions I had about configuring my ‘system’ to meet the needs in my house. Can’t say enough positive about Simplisafe.
    Read More
  5. User Score
    1
    August 14th, 2016 Arlington, TX
    2 people found this review helpful!
    I would check Zenhomeservices.com for making your home smart and safe. Very affordable and manageable. Automatic doorlocks, thermostats, lighting and cameras. All in one complete package so everything is able to work together easily.
    Read More
  6. User Score
    8
    August 12th, 2016 Goose Creek, SC
    2 people found this review helpful!
    I don’t know who writes the crap editorial, but SC has no designation of “hate crime” and I would dispute the “facts” as stated in the rest of it as well.

    SimpliSafe is a great alarm system with no contract to lock you in and lower rates at which you are free to subscribe or unsubscribe at will, with the highest plan rate being at less cost than most of the other lowest contracted rate. Even without subscription the alarm still functions at the home for neighbors to hear. Everything is wireless and self installed using Command strips or screws as you wish. Batteries are 5 year lithiums, replace as needed. Video is in the works, however the cost of wireless ethernet stored or on board storage cameras are decreasing every day, and I am not sure I would want my images on a cloud somewhere if I can store it in house. My plans are $14.99 for local law enforcement notifications or $24.99 for Internet synching and text notifications, and I can change or stop it at the drop of a hat by going to a website.

    When I initially installed my system I could not get cell phone reception within my home, mostly due to all new windows which only affects people with one Cell Carrier that sells (not covers very well) in our area. One call to SimpliSafe remedied that and they sent out a Cell Service card that does work in our area. A few screw loosening and tightening and all was well with our system.

    Read More
  7. User Score
    10
    August 3rd, 2016
    1 people found this review helpful!
    Love Simplisafe. They respond very quickly. I keep recommending to friends and family.
    Read More
  8. User Score
    10
    August 2nd, 2016 Newport News, VA
    1 people found this review helpful!
    I’v had SimpliSafe for over two years now and haven’t had any problems with this system. Best deal for your money. Buy the equipment once, own it for life and add sensors as you go. I haven’t seen any monitoring system packages available offered out there that are cheaper then what SimpliSafe offers! Best bang for your buck in DIY system, I think.
    Read More
  9. User Score
    1
    August 1st, 2016 Spotsylvania, VA
    2 people found this review helpful!
    Have had the unit for 3+ weeks. Still can’t get it configure. Tech support is worthless. You can call and leave message and no one returns the coll. Don’t know what to do. Got a return shipping label but hate to uninstall all the sensors etc May be great if you could get it working
    Read More
  10. User Score
    10
    July 27th, 2016 Decatur, AL
    3 people found this review helpful!
    I love this system with the extra loud siren that you can purchase extra but make sure you ware ear plugs. I have open my door sometimes not thanking and the alarm will go off in about 15 sec. I will get a call asking is everything OK. I have mind for 3 years and I love this product I have sensors on every window, doors, fire, glass break, motion and outside tool shed.
    Read More
  11. User Score
    10
    July 16th, 2016 Greenville, RI
    0 people found this review helpful!
    Best deal for your money anywhere. Bought one for myself and am buying another for my son’s birthday!
    Read More
  12. User Score
    10
    July 15th, 2016 Pensacola, FL
    4 people found this review helpful!
    I have had Simplisafe for over two years. I have had the alarm go off twice when it was set at off. Not a big deal. Otherwise, it works fine they test the system every other week to be sure it is working. I set off the panic alarm once while working in the yard. I ran in the house but had missed there call and hit redail to phone them. They had already called 911 and put me on hold while they canceled the 911 call. System works good. Very happy customer.
    Read More
  13. User Score
    10
    July 14th, 2016 Oak Forest, IL
    2 people found this review helpful!
    I’m very satify with my diy system..works great I got a canary for video..
    Read More
  14. User Score
    9
    July 14th, 2016 Seattle, WA
    0 people found this review helpful!
    Everything so far has been good
    Read More
  15. User Score
    10
    July 14th, 2016 Tucson, AZ
    2 people found this review helpful!
    This has a little higher up front costs but the benefits for not being in a 3 year contract save you a lot of money in the long run. Very easy to set up (all companies use the same entry/ magnetic alarm of windows and doors. Also has motion detectors, freeze warnings, fire alarm monitoring. Has smart phone app, so I love this system!
    Read More
  16. User Score
    0
    July 12th, 2016 Englewood, OH
    8 people found this review helpful!
    Customer Service lied to me over and over. The system is not reliable at all and I cannot trust the system nor the company after getting the run around with their garbage unreliable service and equipment.
    Read More
  17. User Score
    10
    June 29th, 2016 Los Angeles, CA
    11 people found this review helpful!
    We replaced our Time Warner system, due to customer service issues, with SimpliSafe. The package arrived as promised (we bought it through Best Buy) and we had it installed and tested in about 30 minutes. That included taking down the old system sensors and putting up the new sensors. Theven devices installed included 2 motion detectors, 4 door sensors, 1 panic alarm button and a smoke detector. The system included easy to install instructions and didn’t require adding to our wi-fi since it’s completely cellular. The one thing I have an issue with is the keypad can be hard to read in low light situations. It’s not a deal-breaker. We have recommended the system to friends and family.
    Read More
  18. User Score
    9
    June 24th, 2016 Kansas City, MO
    10 people found this review helpful!
    We custom-ordered our SimpliSafe system for our new home. It came precisely as advertised, ready to install straight from the box. I had no trouble installing the system. We’ve been using it for six months with virtually no hiccups. The keychain remotes are sometimes glitchy, but overall we are very satisfied. I’ve accidentally set off the system while at home, and the responses from the central monitoring office was almost instantaneous.
    Read More
  19. User Score
    8
    June 24th, 2016 Santee, SC
    10 people found this review helpful!
    We are very pleased with the do-it yourself aspect of SimpliSafe, and found it very easy to install and customize to fit our needs. We have 5 entry doors, so we ordered more entry sensors and added the smoke alarm. We have had wonderful service and prompt delivery. The 3-day testing period worked great. We would recommend the company to anyone. I assigned each door sensor a name so I know which door is being opened at all times, which will help when our small grandchildren visit. We were notified immediately when a battery died in the smoke alarm. We look forward to getting the video surveilance for the
    outside area when it becomes availabe. Such a pleasant experience, in contrast to Vivent, with high-pressure door-to-door salesmen who prey on the elderly. My Mother was locked into a 3-year plan that she never understood how to use and couldn’t get out of until she moved to an assisted living facility in another state.
    Read More
  20. User Score
    10
    June 21st, 2016 New Port Richey, FL
    7 people found this review helpful!
    We had our system up and running in approx. 1 hour. Never a problem, Customer Service is very helpful and knowledgeable.
    Read More

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Our Score
8.4
User Score
7.5
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
No fees

Monitoring

Response Time
Fast

Time in Business

Total # of years
8 Years

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
331
Our Score
9.4
User Score
8.7
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,213