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SimpliSafe

DIY Installation, No Contract, $230-640 for equipment

Our Score
8.1
User Score
5.6

Visit Site

Our Score
8.1
User Score
5.6
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
627

This Review is maintained by Chase Sagum

Review Last Updated: February 22, 2018

Founded in 2006, SimpliSafe is a “do it yourself” home security system company based out of Boston, Massachusetts. SimpliSafe’s goal is to offer affordable, wireless, no-contract home security systems for average individuals.  The security company offers basic security features, including burglar alarms, a panic button to notify police, fire detectors, motion dectors, freeze sensors, flood sensors, and a wireless keypad. SimpliSafe equipment can be ordered online and is customer-owned after purchase. SimpliSafe is unique because its equipment is straightforward to purchase and simple to install. The company provides several Simplisafe packages to choose from. Customers of SimpliSafe get to take advantage some of the most competitive monitoring prices in the industry.

The Good

  • No long-term contracts
  • Simplisafe monitoring starting at $14.99/month
  • 3-year equipment warranty
  • 60-day money back guarantee
  • Good home security option for renters

No Long-Term Contracts

SimpliSafe does not require its customers to sign into lengthy contracts. Instead, the company offers flexible month-to-month monitoring service plans.

Monitoring Starting at $14.99/Month

SimpliSafe caters to customers of all budgets by providing some of the most affordable monitoring plans in the industry. Packages range from $14.99/month

Equipment Innovation

Simplisafe equipment comes has been redesigned to be more sleek and attractive. Each Simplisafe package includes a base station with a variety of products that can be customizable to fit budget and need. Equipment available includes: motion sensors, window sensors, door sensors, freeze sensors, water sensors, panic buttons, Simplisafe security cameras, smoke detectors, and wireless keypad control. Simplisafe offers a mobile app for smartphones which acts as a control panel on the go, giving customers continuous access to Simplisafe monitoring. There, customers can arm and disarm the alarm system, view Simplisafe camera footage, and receive Simplisafe alarm notifications.

3-Year Equipment Warranty

All SimpliSafe equipment comes with a 3-year product warranty. If anything goes wrong with the system, SimpliSafe will replace the part for free.

60-Day Money-Back Guarantee

Potential customers have the opportunity to test a SimpliSafe alarm system package for 60 days. If the customer is dissatisfied with the equipment or service, they can send it back for a full refund.

Good Home Security Option For Renters

SimpliSafe’s equipment is wireless, which means that no intrusive hardwiring is required. Additionally, the system is portable, so it can easily be moved if the customer needs to relocate.

The Bad

  • Upfront costs
  • No professional installation option
  • Recent reports of system vulnerability
  • Customer complaints

Upfront Costs

Although many SimpliSafe customers will still save money in the long run due to the company’s low monthly monitoring prices, there is an upfront equipment fee that ranges from $200 to $500+. There are five Simplisafe package options to fit a variety of budgets and needs, however, none include a carbon monoxide detector. Also important to note: you own this equipment forever after purchasing. Regardless, this price amounts to years of monitoring service from other top-rated alarm companies. If you need a system immediately and do not have cash on hand, there are other DIY security companies that do not charge any upfront equipment fees.

No Professional Installation Option

Some customers would prefer to have their home security system professionally installed rather than doing it themselves. Unfortunately, SimpliSafe does not offer professional installation options.

Recent Reports of System Vulnerability

As reported by Forbes in February 2016, SimpliSafe hardware is vulnerable to hackers, which could compromise the security of the home.

Customer Complaints

According to the user reviews we’ve received, chief complaints from SimpliSafe customers center around technical problems with the equipment, long customer service and monitoring center wait times, and issues with receiving the wrong hardware. Those complaints about the equipment include motion detectors, and window sensors not functioning correctly.

The Bottom Line

If you would like the peace of mind that a home security system provides without having to sign into a lengthy contract, SimpliSafe may be a good option for you. With SimpliSafe, customers receive professional monitoring services for a low monthly fee—$14.99, depending on the monitoring plan.

While the month-to-month fees are very affordable, SimpliSafe’s upfront equipment costs, $200 to $500+, can be pricey. If you’re more interested in a small upfront fee and are willing to pay a bit more per month, check out the reviews on Frontpoint Security and Protect America.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$19.99-$42.99
$0

#2

9.9
$15 - $45
Undisclosed

#3

5.6
$34.95-49.95
$99

#5
SimpliSafe-Logo

5.6
$14.99
$229.96-638.85

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627 SimpliSafe Reviews

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  1. User Score
    8
    February 21st, 2018
    0 people found this review helpful!
    Possible help for most popular complaint of connection to base station. Had Simplisafe for several years and feel it’s great value but had continual problem with mobile devices connecting to base station about half of the attempts. Changed from T Moble to Verizon base unit, new base unit, tried 35 different base station locations in 1700 square foot house with no improvement. Then started experimenting.
    Two different modifications have each one eliminated the problem.
    Easiest, take Blue cap off top of tower and plug in a USB cord into the top port and run the cord up and over any direction to form an ‘antenna’ for the base station – the other end is not connected to anything. This fixed my problem.
    The other ‘work around’ is to purchase a WiFi wall outlet plug adapter and place between wall outlet and tower 110 volt plug. Download app for adaptor on your mobile device and anytime you can’t connect to your alarm, go to the adapter app and turn adapter off and then back on. This is same as unplugging tower and plugging back in. Now try to control your alarm again and it will probably work.
    Read More
  2. User Score
    0
    February 20th, 2018 Lake Forest, CA
    0 people found this review helpful!
    Not even a year old and completely obsolete. I have the “old” model. They’ve replaced it and the new base station is not compatible with existing sensors. This is unacceptable. Maybe the new sensors have addtional features but they should have built compatibility with the old ones too. No way I will replace all my sensors and certainly won’t buy the new one based on this experience.

    This product is ok for an apartment but not a larger (2500 square feet) house. It’s impossible to get the big picture of your sensors. They promote easy installation which is misleading. Sure you can stick the devices everywhere. There’s no GUI to assist with the install. Your sensors are just a bunch of numbers with no description that come online. When you have a problem, isolation of the problem is a problem. When you set the alarm and get a sensor open, you don’t know where. Maybe you get this feature with the new model or maybe it is available with a subscription. No GUI during installation to enable you to label sensors as you install them.
    I’m already shopping for something that I feel is easy to manage when you have multiple sensors.

    Read More
  3. User Score
    0
    February 19th, 2018 Milford, OH
    0 people found this review helpful!
    The product is great if it would work. I’ve been back and forth with these characters about faulty smoke detectors (I’m on my 2nd one) and after giving me the run around for weeks now, they are telling me I am out of time to return it. What a load of bull.
    I’m cancelling my account with these bozos
    Read More
  4. User Score
    0
    February 17th, 2018 Columbus, OH
    0 people found this review helpful!
    We got this product on a Cyber Monday deal. Set it up a couple weeks later when the holiday craziness settled down. WELL within their 60 day “trial” period. We decided it wasn’t going to meet our needs and returned it. It seemed to go smoothly. Then, we got charged a monthly subscription fee – a couple days after returning the unit. We submitted our return confirmation email and UPS shipping tracking number to our credit card company and they refunded us the $14.99. It has been 6 weeks since we returned the unit and we still have not gotten our money back for the unit. Needless to say, we are very disappointed. If it weren’t for American Express’ excellent customer service, we would be furious. Buyer beware.
    Read More
  5. User Score
    0
    February 17th, 2018 Hellertown, PA
    0 people found this review helpful!
    EasiSafe in late 2017 knowingly sold defective systems that do not support any current Macintosh computer host. They dumped these defective systems on the market at a discount just before announcing a whole new generation that fixes the problem. On older systems they will never correct the Mac problem. I had to discover the defect during installation. Wait times for their tech support center are 20-30+ minutes per call. They will not exchange the old systems honoring the sale price. This is disingenuous, rapacious marketing. I’m returning what we bought for a competing system.
    Read More
  6. User Score
    0
    February 14th, 2018 Jacksonville, AL
    2 people found this review helpful!
    Simplisafe is a horrible security system. It frequently does not recognize keypad entries and does not provide support in a timely manner. Don’t waste your money on this product.
    Read More
  7. User Score
    8
    February 12th, 2018 Springfield, IL
    1 people found this review helpful!
    I just received the simpliSafe system I ordered a week ago after a break in. I paid an extra $11 for faster delivery, but I don’t think it was significantly faster delivery. Maybe a tad faster, but not $11 faster!

    The system was easy to install, set up, and test. I thought the instructions were very complete in that regard. I called tech support around 5:00 PM CST and got through immediately. I wanted to return the camera I purchased since it required external power, and where I wanted to install it, the power outlets were not available.

    The lady on the other end, didn’t try to argue with me, or try to upsell me. She just asked for my verbal password and sent me a return label via eMail.

    Clearly, it’s too early for me to discuss build quality and reliability, but everything SEEMS well made.

    I opted for the basic monitoring plan. Since I didn’t buy any smoke detectors, C02 detectors or freeze protectors, the only added value for me was smartphone remote control. And as easy as the key pad is to operate, I don’t think the extra convenience was worth the extra $10/month.

    Read More
  8. User Score
    0
    February 12th, 2018
    1 people found this review helpful!
    Awful from the start. Got the camera and couldn’t connect through the app. Restart the camera, attempt to scan QR code, sync fails. Rinse, repeat. Tried to set up monitoring, it continues to say I have the wrong device. I call customer service a couple of times. Every time, I was for 20 minutes or more. I request a return shipping label via email. I request it again, twice. Nothing. Finally, call them and sit on hold for 34 minutes before someone answers. They are unapologetic. I returned the camera almost a month ago. Still no refund. I doubt I will ever get my money back. This company is a sham.
    Read More
  9. User Score
    0
    February 10th, 2018
    3 people found this review helpful!
    This product was HORRIBLE!! Easy to set up but the dispatching service DOESNT WORK!! The unit was unable to connect to the dispatchers. When I tried to cancel my membership, customer service said they would cancel it but they NEVER DID!! That was three months ago and I’m still getting charged a monthly fee. Now I have to get the credit card company involved to disputed charges. Do yourself a favor—avoid the headache and get a different alarm system!
    Read More
  10. User Score
    1
    February 10th, 2018
    2 people found this review helpful!
    Do not buy this product. I have had nothing but problems with it. First the key fob didn’t work now it won’t connect to the dispatcher. I am waiting for a part to arrive that hopefully will solve the problem this time. I’ve moved the base station, plugged and unplugged several times and no change. Meanwhile I’m paying for the monitoring while the system is not even operating. I’ve had a little over a year ( and it’s not cheap) and they tell me I’m past the warranty time so I can sell a system that doesn’t work on Craigslist. Great company!!
    Read More
  11. User Score
    3
    February 6th, 2018 Humble, TX
    2 people found this review helpful!
    We purchased our SimpliSafe the last week in December 2017 and received a “holiday” discount of $200. After we installed our system we began to see advertisements for their “ new, improved, faster and safer” system. When we called (Still within our 60 day return period) and asked to switch out the system for the newer model, they said sure and the price is the same, but we wouldn’t get the discount. So now we’re back to square one. Their customer service is bad. We have had different components that had to be replaced since they were faulty; of course maybe that has to do with them being the older system! The call center is terrific, though. I’d advise going a different route, just due to the customer service issues.
    Read More
  12. User Score
    1
    February 3rd, 2018 Somerville, MA
    6 people found this review helpful!
    You buy a security system for piece of mind. When it works the system is ok. The inconsistency of the system working does not provide assurance that your home is protected when you are away.

    I have had my system for less than 60 days and every time I have called them I have had a lengthy hold . Today 3 issues occurred with my system. I called and it took 20 minutes for someone to answer the phone and after not getting any of my issues resolved I asked to speak to a supervisor-another 10 minute hold time and after a 20 minute discussion I was placed on hold again (still am as I write this review so far another 15 minutes).

    One time I called late in the evening and their customer service center closed at midnight. Hope you have your issue resolved before midnight because at 12:00.

    Read More
  13. User Score
    0
    February 3rd, 2018 San Francisco, CA
    3 people found this review helpful!
    They should be called Simpliy a joke. After weeks of phone calls never being able to set up system. Finally getting it done without any help from this company. They offered a free month for all the problems. They canceled my service because of a 11.00 service charge. They denied saying they canceled my service. I went to set it today and got an error message saying I need to reinstall system. No way I have wasted enough time with this company.
    Read More
  14. User Score
    0
    February 2nd, 2018
    2 people found this review helpful!
    I picked this security system because of reviews I read and the price. I am learning that you can’t really rely on either. I was having issues with the system when I got it. The camera didn’t work, two of the three door sensors didn’t work and the motion detector didn’t work. I also needed assistance setting up the monitoring system. I called their customer service number every day for a week. After being on hold for at least 10 minutes each day I hung up to call back the next day and the same thing happened. I left a message with my phone number each day but no one ever returned my call. I never set up the monitoring system with the police station and one night, all of a sudden they alarm goes off for absolutely no reason. SS called me and I told them it was a false alarm and I never set the monitoring up. This was the only time anyone called me. They wouldn’t report it as a false alarm and 10 minutes the police are at my door. DON’T buy this system. I believe it is a scam!!!!
    Read More
  15. User Score
    1
    February 1st, 2018 Bradenton, FL
    1 people found this review helpful!
    Poor customer service response by phone and email which is unacceptable in any security system especially a DYI install. Sometimes takes days to get a response. System sends fake fire alerts. Fire department came to house on a false alarm and one of the fireman said even his SimpliSafe system sent false alarms. Tech support sent replacement part for base station which did not work. Tried calling and get put on hold forever. Service hours very short. No confidence in system anymore. Clever idea but poor service and product quality.
    Read More
  16. User Score
    0
    February 1st, 2018
    0 people found this review helpful!
    No customer service. Put on hold every time you call for 5, 8, 10 plus minutes. Tired 3 times to fix problem with no luck.
    Read More
  17. User Score
    0
    January 29th, 2018
    1 people found this review helpful!
    Wait time on the phone was 20-60 minutes for customer service. Product is worthless. Key pad 10 feet away from the base and it would say “OUT OF RANGE”. Unused sensors would appear on the system as “ERROR”…I was instructed that I had to return them. Some reps were clueless on figuring out problems.The system had many problems including the cel unit that I had to replace my self…and still did not work. They NEVER gave me my bonus miles from JET BLUE. I sent everything back and I got refunded.
    Read More
  18. User Score
    3
    January 29th, 2018 West Jordan, UT
    1 people found this review helpful!
    Cheap price, but there’s a reason it’s cheap. You need to learn how to program it and trouble shoot it yourself for the most part. Getting help is really difficult, although they will tell you it’s simple. The equipment is fair, bulkier than other companies and seems to work, but I don’t trust it 100%. We’ve accidentally tripped the alarm on several occasions, but not once has anyone called to check on us and no police ever arrived. I found out that was because of a “setting” I didn’t know existed.

    I have called customer service numerous times for various reasons. I am usually having trouble with the system and not sure if I am “DIY Fixing It” correctly. This system is my family’s livelihood, so I can’t just be OK with winging it. I have never been on hold for any LESS than 10 minutes and usually more like 20+ minutes. I have left messages for them to call me back at their convenience, but have never once received a return call. I have even messaged them on FaceBook, and just received an auto-response, not answering my questions.

    If you can actually get a hold of anyone, they are usually very helpful, but good luck!

    Read More
  19. User Score
    1
    January 29th, 2018
    1 people found this review helpful!
    I have been trying to call this 888-957-4675 number for a few days to report shortage in order but I just get info commercial one after another and cannot get through. Got 12 info commercials and then instruction to call 800-712-6600 which then lead to more commercials. this 888-957-4675 number is only number they provide anywhere on their website and in their paperwork.
    I am returning entire order(over $700.00) because I cannot depend on any company that has this system of communication..

    We need to speak to rep ASAP

    This kind of customer service number in un acceptable and makes me questions my decision to purchase SimpleSafe System.

    Read More
  20. User Score
    2
    January 25th, 2018 Alpharetta, GA
    8 people found this review helpful!
    Intruders broke the glass on my backdoor and burglarized my home. The motion sensor was triggered three times, but the siren never went off. The siren only sounded after the police arrived and opened the front door after the burglars were long gone. Not to mention that the glass breaker sensor didn’t trigger when the glass was broken. Simply NOT safe.
    Read More

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Our Score
8.1
User Score
5.6
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
627
Our Score
9.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,089