Best Home Security Companys

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#5
SimpliSafe-Logo

SimpliSafe Reviews

DIY Installation, No Contract, $230-640 for equipment

Our Score
8.1
User Score
5.4

Compare to #1

Our Score
8.1
User Score
5.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
707

Overall Score

Based on ranking criteria
8.1 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: November 6, 2018

Most Helpful Reviews

  1. User Score
    0
    Bob Williams
    August 22nd, 2018 Monroe, CT
    We were broke into with the newest version of simplisafe, and the burglars must have watched the video on Youtube on how to smash the base station within the delay period before the system can call the operators, and we got cleaned out. The burglar took a magic marker and wrote on the living room wall: BUY A REAL ALARM NEXT TIME. I have a photo of it. My insurance company is not covering the claim because they said that Simplisafe is not UL Listed. STAY FAR AWAY FROM THIS COMPANY. We called a local company.Read More
  2. User Score
    3
    Valeriy Slobodyanyuk
    October 13th, 2018 Staten Island, NY
    The quality of the equipment is terrible and you can't rely on it - it loses periodically connection to the dispatcher center or keypad loses connection to the base. Also, my keychain remote stopped working - and I have it for just about 18 months.. When calling cust support you need to be at home and then you'll spent half an hour doing various testing and resettings. It starts working again but then after a while the same issues come back. Last time when I tried to call the customer support, i spent over 15 minutes waiting to get connected and listening the music and then just hang up. Sick and tired of this, and looking for another and better company, just wasted about $400 on the equipment. Don't wast your money.Read More

The Good

  • No long-term contracts
  • Simplisafe monitoring starting at $14.99/month
  • 3-year equipment warranty
  • 60-day money back guarantee
  • Good home security option for renters

No Long-Term Contracts

SimpliSafe does not require its customers to sign into lengthy contracts. Instead, the company offers flexible month-to-month monitoring service plans.

Monitoring Starting at $14.99/Month

Though Simplisafe home security is widely popular for their DIY systems, the company does offer professional monitoring as well. SimpliSafe caters to customers of all budgets by providing some of the most affordable monitoring plans in the industry. Packages range from $14.99/month for the Standard monitoring plan to $24.99 for the Interactive plan. Both offer 24/7 alarm monitoring from a professional monitoring center and a cellular connection to emergency services, covering all motion sensors and detection devices. The more expensive Interactive plan, however, allows users to receive SMS/email alerts, secret alerts, and the ability to arm or disarm from anywhere.

Each plan is billed on a monthly fee basis, but customers are free to cancel at any time with no additional fees or consequences.

Equipment Innovation

Simplisafe equipment comes has been redesigned to be more sleek and attractive. Each Simplisafe package includes a base station with a variety of products that can be customizable to fit budget and need. Equipment available includes: motion sensors, window sensors, door sensors, freeze sensors, water sensors, panic buttons, Simplisafe security cameras, smoke detectors, and wireless keypad control. Simplisafe offers a mobile app for smartphones which acts as a control panel on the go, giving customers continuous access to Simplisafe monitoring. There, customers can arm and disarm the alarm system, view Simplisafe camera footage, and receive Simplisafe alarm notifications.

3-Year Equipment Warranty

All SimpliSafe equipment comes with a 3-year product warranty. If anything goes wrong with the system, SimpliSafe will replace the part for free.

60-Day Money-Back Guarantee

Potential customers have the opportunity to test a SimpliSafe alarm system package for 60 days. If the customer is dissatisfied with the equipment or service, they can send it back for a full refund.

Good Home Security Option For Renters

SimpliSafe’s equipment is wireless, which means that no intrusive hardwiring is required. Additionally, the base station and system is portable, so it can easily be moved if the customer needs to relocate.

The Bad

  • Upfront costs
  • No professional installation option
  • Recent reports of system vulnerability
  • Customer complaints

Upfront Costs

Although many SimpliSafe customers will still save money in the long run due to the company’s low monthly monitoring prices, there is an upfront equipment fee that ranges from $200 to $500+. There are five Simplisafe package options to fit a variety of budgets and needs, however, none include a carbon monoxide detector. Also important to note: you own this equipment forever after purchasing. Regardless, this price amounts to years of monitoring service from other top-rated alarm companies. If you need a system immediately and do not have cash on hand, there are other DIY security companies that do not charge any upfront equipment fees.

No Professional Installation Option

Some customers would prefer to have their home security system professionally installed rather than doing it themselves. Unfortunately, SimpliSafe does not offer professional installation options.

Recent Reports of System Vulnerability

As reported by Forbes in February 2016, SimpliSafe hardware is vulnerable to hackers, which could compromise the security of the home.

Customer Complaints

According to the user reviews we’ve received, chief complaints from SimpliSafe customers center around technical problems with the equipment, long customer service and monitoring center wait times, and issues with receiving the wrong hardware. Those complaints about the equipment include motion detectors, window sensors, and the mobile app not functioning correctly.

The Bottom Line

If you would like the peace of mind that a home security system provides without having to sign into a lengthy contract, SimpliSafe may be a good option for you. With SimpliSafe, customers receive professional monitoring services for a low monthly fee—$14.99, depending on the monitoring plan.

While the month-to-month fees are very affordable, SimpliSafe’s upfront equipment costs, $200 to $500+, can be pricey. If you’re more interested in a small upfront fee and are willing to pay a bit more per month, check out the reviews on Frontpoint Security and Protect America.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#5
SimpliSafe-Logo

5.4
$14.99
$229.96-638.85

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707 SimpliSafe Reviews

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  1. User Score
    0
    November 9th, 2018 Dallas, TX
    0 people found this review helpful!
    I have been with Simplysafe for 5 years.

    They used to be a very reliable and effective alternative to other monitoring companies, BUT THINGS HAVE CHANGED!!!!

    I was recently suckered into upgrading my system.

    Since then, the motion sensors do not work, and I am constantly getting notification that my sensors go out and then come back on several hours later.

    I have contacted them several times and the techs have limited knowledge or the system is no longer up to par. They cannot fix my problems and when I have asked on several occasions to have a manager call me back, they never do. The fact that I am paying for limited security at best is nerve wracking.

    My advice to anyone thinking about this system is DON”T!!

    Read More
  2. User Score
    4
    October 22nd, 2018
    0 people found this review helpful!
    Hard to get them on the phone
    Read More
  3. User Score
    1
    October 22nd, 2018 Sevierville, TN
    0 people found this review helpful!
    Very poor customer service they promise you too much free then charge you after one month then they said they never said that the system is good for nothing but a door chime
    Read More
  4. User Score
    0
    October 20th, 2018 Madison, AL
    2 people found this review helpful!
    Don’t waste your money. The product has sent out 2 false alarms from the smoke detector and 4 false alarms from the motion sensor in the past year and a half. We have been billed $75 each time from the emergency services that responded to the calls. Customer service told us we either had a large bug or dust particles in the air setting off the system.
    Now we are stuck with $400 worth of equipment and no monitoring system.
    We’ve been screwed without the kiss.
    Read More
  5. User Score
    3
    October 13th, 2018 Staten Island, NY
    1 people found this review helpful!
    The quality of the equipment is terrible and you can’t rely on it – it loses periodically connection to the dispatcher center or keypad loses connection to the base. Also, my keychain remote stopped working – and I have it for just about 18 months.. When calling cust support you need to be at home and then you’ll spent half an hour doing various testing and resettings. It starts working again but then after a while the same issues come back. Last time when I tried to call the customer support, i spent over 15 minutes waiting to get connected and listening the music and then just hang up. Sick and tired of this, and looking for another and better company, just wasted about $400 on the equipment. Don’t wast your money.
    Read More
  6. User Score
    1
    October 12th, 2018 Dedham, MA
    1 people found this review helpful!
    Every time I call them, it takes 45min reach to a live customer service rep!
    Read More
  7. User Score
    5
    October 12th, 2018
    2 people found this review helpful!
    When it rained or there were strong winds I could not use the phone-app or the website dashboard to turn on or turn off my alarm system. In additions there were times when I was unable to turn my alarm off, I then entered my home which caused the siren to sound but because of the poor cellular service simplisafe never called to alert me of a illegal entry. I used the service. I was sent a module that I had to insert into the base-station that they claimed would boost the cellular signal. However, the problems still persisted. There customer service only offered canned excused of offers to troubleshoot but refused to send me a new base-station. I recently cancelled my service after about 2 years of very mediocre service.
    Read More
  8. User Score
    1
    October 3rd, 2018 Bushnell, FL
    6 people found this review helpful!
    We bought this Simplisafe System. After using for couple of days we had power failure for more than 12 hours, the Simplisafe system base station stopped working after 4 hours. When I called the Simplisafe company they sent me a replacement base system assuring me that I would not have to re program, the base system will come with all the information from the old base station. Well, it did not and when I called Simplisafe, I got a run around. Being an eighty old nervous person, I would have to hire someone to do all the work for the defective unit. Simplisafe did not want to compensate for my expense. I do not have any other option, either hire someone to program it or return the system. Will return the system,
    Read More
  9. User Score
    6
    September 28th, 2018 Irving, TX
    2 people found this review helpful!
    Product works fine if you have it in only one location/property/address. If you are a realestate investor / flipper and move it around from property to property it is a huge headache and very finicky. you have to do multiple resets, taking the battery out and unplugging and waiting for it to reconnect to the central station. If it loses power while at a property it can also require a hands-on visit to the property to get it reconnected to central dispatch and to the mobile and internet remote monitoring applications.
    Read More
  10. User Score
    2
    September 20th, 2018 Santee, CA
    8 people found this review helpful!
    We bought our system almost two year ago and we were happy with it until recently. In the last 3-4 months the system blinks 2-3 times per week and says “no link to dispatch center.” We have tried all the recommendations on their website and even called in a couple times. They always say the same thing… “try moving the base station to get a better signal, blah blah blah.” The system as been in the same place the whole time and had always worked before. Plus we have great cell reception is our house which is in a highly populated area (San Diego).

    I feel like they want us to spend more money buying a new system, and hence they’ve made the original system with a life expectancy of a year or two .

    I guess that’s how they want to drive up revenues. Maybe the monthly monitoring i pay every month is not enough for Simplisafe.

    My family and i are feeling not so safe, and a little ripped off by having to pay the monitoring and only getting the service 3-4 days per week (when it’s working)!

    Customer service has NOT been helpful either.

    Read More
  11. User Score
    0
    September 20th, 2018 Colorado Springs, CO
    6 people found this review helpful!
    Trash. No longer supports mac. Simplisafe informed me that they wont update on their end to support newer ios’.
    They recently came out with new equipment which none of it is integrable with later generation. Total garbage and useless support.
    Many bad reviews and complaints all over the net. Waiting for the class action lawsuit.
    At least $300 spent in equipment.
    Read More
  12. User Score
    2
    September 16th, 2018
    7 people found this review helpful!
    I just installed SimpliSafe. Happy with product as far as use. Installation was relatively painless. Function is easy. I am concerned about the life of batteries.

    I’m also concerned about how the local departments will respond if there’s an event.
    I’m not happy about being informed to file permits with local police and fire department as “self installed.” According to SimpliSafe, in my local jurisdiction the police or fire department will only come out if there is visual confirmation.
    So, if alarm sounds they will only respond to visual confirmation? What does that mean? Someone has to see a break in or a fire? Apparently the alarm sounding is not enough to trigger a response from fire or local police. This I information was made to me only after purchase.

    I signed up for basic monitoring not only so authorities are aware of there’s an event at my home but also to use the app to controll SimpliSafe functions from my mobile device.
    One must upgrade monitoring to premium monthly package to use app to control system.
    Every other appliance in my home including thermostat provide apps that are free to use to control functions in house.

    This is very disappointing that a security company that prides itself and sets itself apart from other companies as being affordable takes advantage of not allowing the use of an app unless one pays premium monitoring.

    Read More
  13. User Score
    2
    September 14th, 2018
    8 people found this review helpful!
    Poor equipment,POOR CONNECTIVITY,NOT dependable.I come home constently with system offline.
    Read More
  14. User Score
    1
    September 10th, 2018 Omaha, NE
    8 people found this review helpful!
    I had problems with false alarms. They used a third party monitoring company. The third party monitoring company verified I gave them my safe word and requested no officer be sent. Despite my request an officer was sent. They refused to take responsibility! This did not just happen once but three times. So I canceled the service. Once I canceled the service they never stopped billing my credit card. This place is a scam!!!!
    Read More
  15. User Score
    10
    September 9th, 2018 Huntington, NY
    13 people found this review helpful!
    I purchased their newest system as well as every component monitoring everything from fire, water to entry points as well as temperature sensors. I have at least 40 sensors in operation. Its been three months and thus far I have no complaints.
    Read More
  16. User Score
    5
    September 6th, 2018 North Augusta, SC
    7 people found this review helpful!
    Customer is a headache to get hold of. i called today and was on hold for 23 minutes before I was able to speak with someone, who additionally attempted to sing in my ear between her speaking. Online return requests should be available also. Simpisafe is an affordable decent system, but the customer service needs to drastically improve. My comparison would be that they are along the lines of the Comcast level, when it comes to service.
    Read More
  17. User Score
    8
    August 27th, 2018 New York, NY
    8 people found this review helpful!
    Simplisafe has come out with an upgraded system this year and it’s very, very good. It’s a simple, easy to install system that delivers on it’s promises to be just that…simple. If your looking for Fort Knox security with this system, it’s not that. The system comes with a keypad and a base station standard then you can add door sensors, CO detectors, smoke detectors and a variety of other devices. The system is offered in packages or ala carte style, which is what I did. The 2018 upgraded system has Wi-Fi added which greatly improved the reliability of the monitoring response and the automatic push notifications to my phone. I installed the system in about 2-3 hours which included taking my old system down.
    With the phone app I can arm and disarm my system, get alerts, and even see if a door is open when the system is off…which is awesome if you have teenagers at home or elderly parents, etc..
    I really love this system… It’s simple, reliable, and easy to install….what more could you want for the price
    Read More
  18. User Score
    0
    August 23rd, 2018 Pittsburgh, PA
    13 people found this review helpful!
    I waited over 25 minutes for a customer service rep to answer and when she finally answered and I asked “why the long wait for a security company?” and started to ask a question about my panic button she HUNG UP on me. My, what well trained customer service reps you have Simplisafe, you must be very proud. Worst experience ever with a company that is supposedly to be protecting you. Glad I never had to call during a break in, “ excuse me Mr. criminal, I’m on hold, so can you hold on till someone answers?” What a joke of a company.
    Read More
  19. User Score
    0
    August 22nd, 2018 Monroe, CT
    16 people found this review helpful!
    We were broke into with the newest version of simplisafe, and the burglars must have watched the video on Youtube on how to smash the base station within the delay period before the system can call the operators, and we got cleaned out. The burglar took a magic marker and wrote on the living room wall: BUY A REAL ALARM NEXT TIME. I have a photo of it.

    My insurance company is not covering the claim because they said that Simplisafe is not UL Listed. STAY FAR AWAY FROM THIS COMPANY. We called a local company.

    Read More
  20. User Score
    9
    August 20th, 2018 Yankton, SD
    4 people found this review helpful!
    Have had the SS2 system for almost 5 years and it has worked flawlessly for us. I run a test on the system once and await and very thing always checks out OK. It works so good I ordered the new SS3 system. Now I will say one thing bad and that is their customer service. It is hit and miss. I have not needed to use customer service other then a couple of times, one time good the other time not so good. Over all the system has done what is was designed to do. Secure our home..
    Read More

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Our Score
8.1
User Score
5.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
707

Overall Score

Based on ranking criteria
8.1 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,261

Overall Score

Based on ranking criteria
9.0 /10