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Simplisafe Home Security Systems
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#5
Simplisafe Home Security Systems

SimpliSafe

DIY Installation, No Contract, $230-640 for equipment

Our Score
8.2
User Score
6.4

Visit Site

Our Score
8.2
User Score
6.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
504

This Review is maintained by Chase Sagum

Review Last Updated: April 18, 2017

Founded in 2006, SimpliSafe is a “do it yourself” home security system company based out of Boston, Massachusetts. SimpliSafe’s goal is to offer affordable, wireless, no-contract home security systems for average individuals. SimpliSafe is unique because its equipment is straightforward to purchase and simple to install. Customers of SimpliSafe get to take advantage some of the most competitive monitoring prices in the industry.

The Good

  • No annual contracts
  • Monitoring starting at $14.99/month
  • 3-year equipment warranty
  • 60-day money back guarantee
  • Good home security option for renters

No Annual Contracts

SimpliSafe does not require its customers to sign into lengthy contracts. Instead, the company offers flexible month-to-month monitoring service plans.

Monitoring Starting at $14.99/Month

SimpliSafe caters to customers of all budgets by providing some of the most affordable monitoring plans in the industry. Packages range from $14.99/month

3-Year Equipment Warranty

All SimpliSafe equipment comes with a 3-year product warranty. If anything goes wrong with the system, SimpliSafe will replace the part for free.

60-Day Money Back Guarantee

Potential customers have the opportunity to test a SimpliSafe alarm system package for 60 days. If the customer is dissatisfied with the equipment or service, they can send it back for a full refund.

Good Home Security Option For Renters

SimpliSafe’s equipment is wireless, which means that no intrusive hardwiring is required. Additionally, the system is portable, so it can easily be moved if the customer needs to relocate.

The Bad

  • Upfront costs
  • No professional installation option
  • Recent reports of system vulnerability
  • Customer complaints

Upfront Costs

Although many SimpliSafe customers will still save money in the long run due to the company’s low monthly monitoring prices, there is an upfront equipment fee that ranges from $200 to $500+. If you need a system immediately and do not have cash on hand, there are other DIY security companies that do not charge any upfront equipment fees.

No Professional Installation Option

Some customers would prefer to have their home security system professionally installed rather than doing it themselves. Unfortunately, SimpliSafe does not offer professional installation options.

Recent Reports of System Vulnerability

As reported by Forbes in February 2016, SimpliSafe hardware is vulnerable to hackers, which could compromise the security of the home.

Customer Complaints

According to the user reviews we’ve received, chief complaints from SimpliSafe customers center around technical problems with the equipment, long customer service wait times, and issues with receiving the wrong hardware.

The Bottom Line

If you would like the peace of mind that a home security system provides without having to sign into a lengthy contract, SimpliSafe may be a good option for you. With SimpliSafe, customers receive professional monitoring services for a low monthly fee—$14.99, depending on the plan.

While the month-to-month fees are very affordable, SimpliSafe’s upfront equipment costs of $200 to $500+ can be pricey. If you’re more interested in a small upfront fee and are willing to pay a bit more per month, check out the reviews on Frontpoint Security and Protect America.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$19.99-$42.99
$0

#2

7.7
$34.99
$99

#3

5.9
$34.95-49.95
$99

#5
Simplisafe Home Security Systems

6.4
$14.99
$229.96-638.85

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504 SimpliSafe Reviews

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  1. User Score
    10
    September 18th, 2017
    0 people found this review helpful!
    Was unsure at first. Have used this system for a year and it is great!!! Great price, great customer service, have never felt safer.
    Read More
  2. User Score
    4
    September 15th, 2017 New Fairfield, CT
    1 people found this review helpful!
    I have three of these systems in three different locations and have multiple false alarms at all locations,The cause has been defects in the sensors and trouble with the signal transmitted to the cell phone towers.I have little confidence in thr product at this point and would label the systems as unreliable!
    Read More
  3. User Score
    0
    September 13th, 2017 Lyndhurst, NJ
    1 people found this review helpful!
    BEWARE ! My system stopped working and they didn’t notify me . My home was unprotected for a week until I found out . When I called and asked , they told me I didn’t pay enough to be notified my system was not working ! I cancelled immediately . Horrible –
    Read More
  4. User Score
    10
    September 10th, 2017 Clovis, NM
    0 people found this review helpful!
    Easy to install customer service is great the agent knew the system.
    Read More
  5. User Score
    3
    September 9th, 2017 Redmond, OR
    2 people found this review helpful!
    Dealing with SimpliSafe customer service has been a complete disappointment, in my experience. The remote key chain fob that serves as the “wizard” to edit functions did not and continues to not load to allow changes. What this means in my case is that I can not turn off the door chime EVERY time a door is opened. After several days of attempting to communicate with SS customer service there has been no resolution. After posting another negative review elsewhere SimpliSafe customer service has apparently decided to go radio silent. I do not believe in coincidence. If you decide to purchase this system be aware that you may find yourself on your own if you experience a problem that requires SS “customer service” to resolve.
    Read More
  6. User Score
    9
    September 3rd, 2017
    3 people found this review helpful!
    After a couple of glitches (changing SIM card from T-mobile to Verizon and repositioning the base station) the system works very well. Even though a false alarm, my fault, dispatch called within seconds. Customer service at SimpliSafe is proficient and knowledgeable although it can take awhile waiting for service. Overall system is easy to install. The application, useful if you purchase the higher cost monitoring plan, is robust and extremely useful from changing settings to arming and disarming the alarm system. I am extremely happy with this choice for my home security system.
    Read More
  7. User Score
    2
    September 2nd, 2017 Cincinnati, OH
    4 people found this review helpful!
    Smoke in my apartment this morning. Fortunately awoken by apartment’s alarm. Simplisafe’s did not go off, also meaning fire department wasn’t dispatched until I called. Fortunately all are ok. However, I am displeased with both the devices and their services. Have called, left voice message, and sent message via their website 4+ hours ago to help me trouble shoot. Have yet to get a response.
    Read More
  8. User Score
    9
    September 1st, 2017 Clayton, NC
    1 people found this review helpful!
    ordered system few weeks ago. once it arrived, i had no problem setting it up. could not get it to connect to dispatcher so i called customer support. i was on hold maybe 5 min. before someone came on the line to help me. the lady went through different procedures to identify the problem. she was very nice and helpful. we could not diagnose the problem so she sent me a new module to install. i received it the very next day after speaking with her. once i installed it, everything worked perfectly! so far, everything is good and i like the system. i plan to add more components!
    Read More
  9. User Score
    3
    August 31st, 2017 Vacherie, LA
    2 people found this review helpful!
    i sit here alone trying to reach the customer service and emergency to report “no dispatcher connected and no one answers that can help 6 tries i could be dead by now. obviously I’m furious and unsafe
    Read More
  10. User Score
    2
    August 31st, 2017 Los Angeles, CA
    3 people found this review helpful!
    Customer Service is absolutely horrible. I wish i hadn’t invested in this system. I reported a faulty sensor on July 14th. I received an initial stock response and followed the instructions to troubleshoot. When none of the options worked, I sent the requested information about my base station and shipping address on July 21. Since then I have not received a replacement sensor and when I reply to the original customer support email, I only received one rude email saying they’d already replied to my request for a replacement, which is not true, I sent another request on Aug 18th and I call and sit on hold once a week. I have left a voicemail for their customer service. This is horrible customer service.
    Read More
  11. User Score
    5
    August 29th, 2017
    0 people found this review helpful!
    Customer service has gotten very slow as they grow they are not keeping up with demand. More importantly if your system goes down when you are gone you are screwed. The only way to reset it is to fly home, take out the battery, put it back in, and plug the unit back in and hope that it connects. Without monitoring the system is useless. If that doesn’t work you will jump through hoops until THEY decide to send you out a new unit So………your vacation is over. For me it is a plane ticket, rental car, etc. to try and resolve the issue. There should be a way to reset the system remotely like your TV OR the system should reinitialize when the power/signal comes back on line. The system needs some more engineering. I had ADT for 7 years and NEVER lost monitoring and it was connected via cell phone.
    Read More
  12. User Score
    0
    August 28th, 2017 Virginia Beach, VA
    7 people found this review helpful!
    I purchased my alarm system and paid $450. They delivered it within a couple of days, which came with the first 30 day free alarm system monitoring. Problem # 1 I called and said I wanted to SET UP my alarm system. They told me they could not get a signal from my base. so they had to send me a different chip to go into my base from Verizon. Long story short they started my first 30 day monitoring even though I didn’t have an alarm to monitor. I installed the new chip and did the alarm test and that was that. Problem # 2 I noticed about a month later that when I would open my front door it would not register to the base station( would not beep when you open the door like it should), so I called and notified them of the issue and to request a new part(sensor). Problem # 3 they had notified me that they had not received a signal since the day I last spoke with them a MONTH prior. They immediately tried to push it off on me, that they had notified me by email and phone (Routine) I checked my email and call log and had them do the same. I wanted proof they they had contacted me. They admitted that there was no record of contacting me. I then went through the process AGAIN to try and get my system connected. Which failed. Problem # 4 I of course $450 +aggravation later I was PISSED. I proceeded to tell the Customer Service rep that this was unacceptable. She Got Rude and Made the statement that ” this is a do it yourself system”…. : / blaming me for it not working. After telling me that because I live in a townhouse with cement/brick walls, that the signal is weak… the issue wasn’t me improperly setting it up… you stick some sensors up and you connect the base station to the wall…. the issue was signal not user error… Problem # 5 requested a refund… was sent a sticker to mail my system back. send it back. called 2 weeks later to make sure they received it and check on the check to be mailed out. 7/10/17 the manager send a note to billing requesting check be mailed, that they confirmed they received my system…. I was patient and waited another month 8/7/17 before reaching back out and checking on the status of the check, as i did NOT receive it. they had me on hold for 15 minutes looking into it. told me that it was NOT mailed the previous month. and that they had to Resubmit the check to be issued. Was advised it takes 2 weeks. Today 8/28/17 I called to ask yet again about the $450 check i should have received already. Another 15 minutes later if not more i was told it was not submitted properly so it did NOT go out…… Mortgage is now due in a couple of days. and im being Financially burdened by this. Im a single mother of 2 kids. I got the system because it was just me and my children I wanted to feel safe. I did not feel safe. i did not feel like I was in good hands. and now Im struggling to get the money that is mine to pay for my mortgage. and i was told multiple times they are UNABLE to distribute this money any other way but check form. that it can take up to 21 days before i receive the check. making it 3 months later since i was supposed to receive the original check. im beyond upset and now i cant make my mortgage. I do not recommend this system unless you are in an ideal location and you know that ahead of time. save yourself the aggravation.
    Read More
  13. User Score
    2
    August 28th, 2017 Phoenix, AZ
    2 people found this review helpful!
    No help or assistance from customer support when product malfunctioned.
    Read More
  14. User Score
    0
    August 24th, 2017
    3 people found this review helpful!
    This product is not simple and not safe and not accessible. After starting the service I needed to move my base station away from the keypad to refinish my floors. It did not restart upon plug in and the trouble shooting directions were not on the website. After 3 days of trying to talk with customer service they called me back while I was at work so we could not trouble shoot live. The tech did give me directions which I followed when I got home but they did not work. Also part of what I needed to do was remove a panel from the base station to take out a battery to cycle the system. The screw was not standard size, did not work with any Philips head screw driver I had and after much difficulty only came out using an eye glass screw driver. In the process, my hand which have arthritis, where totally ruined for a day. I do not advise anyone with arthritis to consider this system. It is not made for even high functioning disabled people and the manager said I should have known that from it being a self installed system. I write, paint and refinish furniture with these hands and hold a professional full time job. They need to invest more in real customer service and less in advertising! And their staff needs to know not to put disabled people down.
    Read More
  15. User Score
    1
    August 23rd, 2017 Portland, OR
    3 people found this review helpful!
    Long customer wait times. The unit has failed numerous times. Very unhappy.
    Read More
  16. User Score
    2
    August 22nd, 2017
    3 people found this review helpful!
    I had the product about seven months, out of the seven months the system turned off five times without anyone calling me to inform me that it went down. I had the twenty bucks plan, thinking I wouldn’t have to worry about the system not working. Long wait to get a rep, took forever to find the reason why it went down and the product is not that great. I would not recommend this alert system to anybody. Paid lots of money for nothing.
    Read More
  17. User Score
    10
    August 13th, 2017 Lansing, MI
    10 people found this review helpful!
    I have had SimpliSafe installed in my home for a few years now, using a smoke detector, glass-breaking sensor, motion sensor, and four opening sensors on my doors. I have never had any real issues at all, just had to change out the cell connection unit to another provider type because the towers in my area were switched around. And SimpliSafe helped me do that very quickly. Customer service has always been helpful, and the manual and website are clear enough to solve minor problems and troubleshoot when batteries get low. One area where I see other reviewers complain is the adhesive strips, but if you clean before hand with rubbing alcohol the area where you are going to stick a sensor, as the directions say, I haven’t had a problem a single time, and everything is as secure as when I installed them. The monitoring service is the lowest price in my area, and notification is very fast. My wife tripped the alarm once and forgot the code word when the service called. They said “thank you”, disconnected, and the police showed up less than 90 seconds later. She won’t forget it again, to be sure. I am very pleased with SimpliSafe.
    Read More
  18. User Score
    10
    August 11th, 2017 Stratford, CT
    2 people found this review helpful!
    Having read this, I’ve decided to not move forward. When I hear parts do not work and customer service wait is very long this is a turn off and for these reason, I will keep my security system. And Ring added Ring which is amazing! Now, we will add more Ring options!
    Read More
  19. User Score
    8
    August 10th, 2017 Cincinnati, OH
    1 people found this review helpful!
    Overall I’m satisfied with Simplisafe. I’ve had it for about two years. I’m really only reviewing the camera here as a heads up. I got mine pretty early when they came out, so unless they have improved significantly, do t bother. I recently purchased a dlink from Best buy…40$ cheaper, works a 1000 times better. Picture not great, can’t zoom in, loud when turning on and viewing. If they haven’t already, they need to work on this product.
    Read More
  20. User Score
    0
    August 9th, 2017 Virginia Beach, VA
    5 people found this review helpful!
    Absolutely awful customer support. I was on for 25 minutes and still did not talk to anyone. The next call was a 10 minute wait and the support person Jasmine offered no help. I asked for a supervisor to call me back. Still waiting on the call. I haven’t even received the product yet but based on the customer service I will be returning it.
    Read More

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Our Score
8.2
User Score
6.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
504
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,035