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Simplisafe Home Security Systems
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#5
Simplisafe Home Security Systems

SimpliSafe

DIY Installation, No Contract, $230-640 for equipment

Our Score
8.2
User Score
6.2

Visit Site

Our Score
8.2
User Score
6.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
528

This Review is maintained by Chase Sagum

Review Last Updated: April 18, 2017

Founded in 2006, SimpliSafe is a “do it yourself” home security system company based out of Boston, Massachusetts. SimpliSafe’s goal is to offer affordable, wireless, no-contract home security systems for average individuals. SimpliSafe is unique because its equipment is straightforward to purchase and simple to install. Customers of SimpliSafe get to take advantage some of the most competitive monitoring prices in the industry.

The Good

  • No annual contracts
  • Monitoring starting at $14.99/month
  • 3-year equipment warranty
  • 60-day money back guarantee
  • Good home security option for renters

No Annual Contracts

SimpliSafe does not require its customers to sign into lengthy contracts. Instead, the company offers flexible month-to-month monitoring service plans.

Monitoring Starting at $14.99/Month

SimpliSafe caters to customers of all budgets by providing some of the most affordable monitoring plans in the industry. Packages range from $14.99/month

3-Year Equipment Warranty

All SimpliSafe equipment comes with a 3-year product warranty. If anything goes wrong with the system, SimpliSafe will replace the part for free.

60-Day Money Back Guarantee

Potential customers have the opportunity to test a SimpliSafe alarm system package for 60 days. If the customer is dissatisfied with the equipment or service, they can send it back for a full refund.

Good Home Security Option For Renters

SimpliSafe’s equipment is wireless, which means that no intrusive hardwiring is required. Additionally, the system is portable, so it can easily be moved if the customer needs to relocate.

The Bad

  • Upfront costs
  • No professional installation option
  • Recent reports of system vulnerability
  • Customer complaints

Upfront Costs

Although many SimpliSafe customers will still save money in the long run due to the company’s low monthly monitoring prices, there is an upfront equipment fee that ranges from $200 to $500+. If you need a system immediately and do not have cash on hand, there are other DIY security companies that do not charge any upfront equipment fees.

No Professional Installation Option

Some customers would prefer to have their home security system professionally installed rather than doing it themselves. Unfortunately, SimpliSafe does not offer professional installation options.

Recent Reports of System Vulnerability

As reported by Forbes in February 2016, SimpliSafe hardware is vulnerable to hackers, which could compromise the security of the home.

Customer Complaints

According to the user reviews we’ve received, chief complaints from SimpliSafe customers center around technical problems with the equipment, long customer service wait times, and issues with receiving the wrong hardware.

The Bottom Line

If you would like the peace of mind that a home security system provides without having to sign into a lengthy contract, SimpliSafe may be a good option for you. With SimpliSafe, customers receive professional monitoring services for a low monthly fee—$14.99, depending on the plan.

While the month-to-month fees are very affordable, SimpliSafe’s upfront equipment costs of $200 to $500+ can be pricey. If you’re more interested in a small upfront fee and are willing to pay a bit more per month, check out the reviews on Frontpoint Security and Protect America.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.5
$34.99
$99

#3

5.7
$34.95-49.95
$99

#5
Simplisafe Home Security Systems

6.2
$14.99
$229.96-638.85

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528 SimpliSafe Reviews

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  1. User Score
    5
    November 21st, 2017
    0 people found this review helpful!
    I’ve had my SimpliSafe alarm system for 4 years with no major issues. But, recently several of my entry sensors started to fail. I ordered batteries but that only fixed about half of the sensors. I had to order several new sensors and I also ordered one of the new SimpliSafe security cameras. It took several days to get the order and I could not believe the idiotic way they packaged the order when it arrived! They placed several cardboard boxes, including the camera, in a large paper envelop and sent it just like that with no bubble wrap and no box. As would be expected, those boxes got squished and also the sharp edges of the boxes put holes in the envelope and items obviously fell out because the order was not complete. When I called to complain and ask why my order was not properly packed in a box with bubble wrap I got a cold robotic response that they would send the missing stuff. No apology. No nothing! I asked to have the missing stuff sent by expedited shipping and was told NO, they don’t do that.
    When did SimpleSt get so crappy?! I think the customer service and ordering experience sucks now.Sad because they used to be pretty good.
    Read More
  2. User Score
    2
    November 15th, 2017 Morrison, CO
    1 people found this review helpful!
    I bought one of these systems because i got a brochure from the nra and frankly it has worked as well as any other item i have received thru the nra offerings they are cheap and ineffective products that have found a effective means of targeting suckers thank you nra another piece of crap
    Read More
  3. User Score
    0
    November 11th, 2017
    1 people found this review helpful!
    I have call the number to return my unit but keep getting the run around. I have my unit lee then two months and I do not want it. Sending the unit back very poor customer services
    Read More
  4. User Score
    3
    November 5th, 2017 Sicklerville, NJ
    5 people found this review helpful!
    Absolutely not pet friendly! I have one 20 lb dog (well under SS’s 30-50 lb weight limit), and after 4 months and 4 false alarms with Simplisafe, we’ve had enough. After the first time or two all I was worried about was finding a solution and getting the system to a usable point. The customer service team helped me reposition some of our motion detectors and assured us the problem would cease. Needless to say it didnt happen, and conveniently after the return period there customer service team stopped being so helpful. No refund or even partial refund is forthcoming and I am out $500+ and left with a bunch of useless equipment. Thanks Simplisafe!
    Read More
  5. User Score
    2
    November 4th, 2017 Ocala, FL
    3 people found this review helpful!
    Customer service: I have called customer service multiple times when the system fails to operate, and it takes a minimum of 15-20 minutes for customer service to answer. Customer service has not been helpful, and lied to me stating that power was down to the system for 5-7 days, and therefore the batteries were dead. I saw on-line that power went down and was back up in less than 1 minute which I stated to the representative, who had no explanation for his false statement. Their only method of resolving issues is for the customer to take care of any problem onsite.

    System issues: When trying to turn the system on or off remotely using a smartphone or laptop, it is not always possible to do so. Similarly, it isn’t always possible to refresh the system to determine if entry sensors show doors or windows closed. So, making the system work requires a person to go to the home with the system and remove a battery from the base station, then test the system from the control panel. So, if I’m away from the home on vacation or on travel, then the system frequently goes down and isn’t possible to have peace of mind that the system is operating. I pay the higher amount of $25/mo to use the smart phone and laptop. I tried to install the camera, but was unable to do so, and camera customer service provided no additional help causing me to have to return the camera.

    Read More
  6. User Score
    4
    November 3rd, 2017
    4 people found this review helpful!
    The user manual says you can customize your system using a computer, or follow instructions in the manual to customize it. I could not find instructions in the manual to customize it and i found out that simplisafe software program is not compatible with my Mac 10.12.6 operating system. So now I have to wait for a new remote keychain thats been programmed by their tech service department to meet my needs. When I purchased the alarm system I did not read anywhere that one needs a computer to customize the keychain. That information should be stressed and made obvious to the customer.
    Read More
  7. User Score
    5
    November 1st, 2017 Charlotte, NC
    5 people found this review helpful!
    I wanted a security system that had no contract and I could manage myself. A friend recommended me to SimpliSafe. PROS: Overall, I am happy with the product itself as it does everything you would expect of a home security system. There are Pros and Cons to everything. CONS: The motion sensors are a little sensitive and come already set at the highest level so this is something that each owner would need to adjust. I wish they would have indicated that when they shipped the system. I’ve had mine set on a top tier (5 shelf bookcase) and my cat was still able to set it off. Much too sensitive for my liking and I have it now set to the lowest setting. I’ve had to contact the customer service dept on several occasions and the wait time is extremely poor. I could go on and on about how poor the customer service is but I think that’s as far as I would take it. I had to return a few things and they were very prompt in sending me a return label. Outside of improving their customer service, the system itself is worth a high rating. I have recommended it to friends.
    Read More
  8. User Score
    2
    October 30th, 2017
    1 people found this review helpful!
    You know technology is just like a double edged sword right, you got the good on one side & the bad on the other, now is there a battery back up system for it, does it call the police when the power goes out, now you know after 3 or 4 false calls the police will charge you very heavily for it, you know this, plus even if the power goes out, are hackers still able to get into your system??? for all these reasons is why i choice not to have a system like yours, if i had a small apartment? than yes i would get it, i have a tried and true system setup, plus a secret weapon backup, no dont be ignorant, its not like the Rambo setup, i have a great re pore with all my neighbors too,,,, they love us,,,,no pressure plates here, sorry,,,, take care & good luck,,,,
    Read More
  9. User Score
    3
    October 28th, 2017
    5 people found this review helpful!
    I ordered the system last year and up until now have been satisfied, but of course I had no problems. This summer I ordered a Freeze detector from Simplisafe. The unit doesn’t have a lot of info on how it is supposed to work. I get a temp reading on the app which never changes no matter what I do, even left it in Garage over night. emailed SS and aked for info on how it is supposed to work, received an email back on how to test unit with base. according to the tests the base recognizes the unit, but it still gives a wrong temp reading. I don’t know if it is supposed to be real time or not. Called customer support today , they had a recorded message that if I left my phone number someone would call me back, that was at 10 this morning, it is now 635pm and no call. NOT TOO IMPRESSED WITH CUSTOMER SERVICE!!!!!!!!!!
    Read More
  10. User Score
    4
    October 16th, 2017 Buffalo, NY
    3 people found this review helpful!
    Hands down the worst customer service ever. The agents are miserable and unwlling to help in any way.

    The products (keypads, sensors, etc) are also incredibly cheap and low quality.

    Not worth the price at all, go with a reputable (real) company. Simplisafe is a total JOKE!

    Read More
  11. User Score
    0
    October 12th, 2017
    3 people found this review helpful!
    The operators at the monitoring company are rude and hateful. I cancelled the monitoring.
    Read More
  12. User Score
    3
    October 7th, 2017
    5 people found this review helpful!
    We often get a “no link to dispatch” error, which defeats the whole purpose of having a home security system. There is no reason as to why we receive that error. And sometimes even when it is working properly, I don’t receive text alerts when the alarm is disarmed or set. Batteries have died quickly in several products and even made the batteries “crusty.” We bought two cameras, but can only get one to work. Customer service does not reply to emails or phone calls regarding these issues. I paid a lot of money for their products, and pay the monthly fee, to feel safe in my house, but I do not often feel as if I am safe with these consistent issues.
    Read More
  13. User Score
    3
    October 7th, 2017
    6 people found this review helpful!
    I activated my system as of September 1 , 2017 , since then the system has automatically disconnected itself many times, have contacted customer support 3 Times and they say I have to reset the system, bottom line not very reliable
    Read More
  14. User Score
    4
    October 3rd, 2017 Roscoe, IL
    10 people found this review helpful!
    I bought a system costing nearly $1,000 with several sensors of various types with two cameras. Installation was not too bad, but getting the system to work has been a nightmare for me. They had to send me another system base mother board, of which I had to install so the base would work. They provide no instructions on how to set the Operation App up. They must assume everyone knows how to fumble their way through to get it to work. I have found, weeks later, several things on the app that I did not realize were not setup correctly. My experience with their Help Line is that it is sometimes impossible to reach them; and if you do the customer service employees are not the most pleasant to deal with. Some were downright rude. If I ran my business as Simplisafe I would have gone out of business — period. Now that I am past the 30-day guarantee of money-back, due to their problems instead of mine, I am stuck with the system. I’ll continue to try it for a couple months. If things do not improve on reliability and such, I will remove it and replace it with another company’s product/service.
    Read More
  15. User Score
    0
    October 3rd, 2017
    7 people found this review helpful!
    Worst system and customer service is terrible stay away from this dump.
    Read More
  16. User Score
    5
    October 3rd, 2017 Saint Paul, MN
    6 people found this review helpful!
    First, the camera doesn’t work if your internet speed is over 2.5. We had an update to our internet shortly after buying SimpliSafe and the new speed is 3-5. C.S. basically said “it’s been over 60 days, too bad.”
    I called CS to cancel our monitor service and 3 months later I’m still being billed. I’m forced to dispute the past 3 charges and cancel my card to stop the charges.
    The system itself is easy to install and works fine (sans camera).
    Read More
  17. User Score
    1
    September 30th, 2017 Orlando, FL
    4 people found this review helpful!
    Really easy install. For set up I had to call them 3 times to get it working. they had to program it from their end. Each time the hold time was over 20 minutes to talk to someone. What a joke. It should not be this hard but the equipment does not connect with each other. They blamed it on Best Buy but considering the box was sealed and everything packed, i blame it on their technology. They have to hire more operators knowing there are issues. Not sure i should have switched. Wasting over an hour just on hold is worth more to me then what i paid for this service. Glad there is a 60 day guarantee. The old bait and switch at its best.
    Read More
  18. User Score
    8
    September 26th, 2017 TN
    5 people found this review helpful!
    equipment was easy to setup. customer service was good. two main issues: 1) the sound of the alarm is not loud, it’s very low and definitely not a deterrent and neighbors certainly wont hear it even if theyre close. 2) the customer service has bank hours. When you need them, you have to leave a message and wait until the next day. They do respond but it’s not convenient.
    Read More
  19. User Score
    0
    September 25th, 2017
    7 people found this review helpful!
    Simplisafe has been a nightmare. Their motion detectors go off. All the time. I am a nervous wreck. When I call about it they suggest turning them upside down. Did that. Still go off. Then they suggest turning down the sensitivity. DId that. Still goes off. I have over 100 dollars in false alarm fees.The sensors are too big for my windows. Finally I found out they have smaller ones. I requested them. They sent the large ones. I called again. Repeat. Again. Repeat. They also don’t seem to care when you call. Finally I am getting rid of them – they still haven’t sent the correct sensors. Now I have to deal with paint that is peeling off when I remove the product.
    Read More
  20. User Score
    2
    September 22nd, 2017
    6 people found this review helpful!
    I’ve had this service with monitoring for a month now and have nothing but problems. At night I get no messages when the alarm is enabled or disabled. I have a sensor that is defective and have to return. The base station had to be returned as well, I may cancel the whole thing if these problems continue, customer service is spotty and you get different stories from each representative. Sometimes you cannot even reach them on the phone. Inexcusable.
    Read More

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Our Score
8.2
User Score
6.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
528
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,057