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SimpliSafe

Self-Install, No Contract, No Video Surveillance Cameras

Our Score
8.4
User Score
7.4
Our Score
8.4
User Score
7.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229 - $539

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
No fees

Monitoring

Response Time
Fast

Time in Business

Total # of years
8 Years

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
302

This Review is maintained by Jordan Zornes

Review Last Updated: April 5, 2016

SimpliSafe is a Do It Yourself home security system company. Not only has it made purchasing equipment straightforward, customers report that its equipment is easy to install. And while the company offers some of the most competitive monitoring prices in the industry, coupled with month-to-month monitoring plans, one potential drawback is it does not offer video surveillance, a feature we found many customers look for in a home security system.

Rank Chart
Monthly Price
Upfront Costs
Has Video
Review

#1

$19.99
$0
Yes

#2

$34.99
$99.95
Yes

#3

$24.99
$0
Yes

#4
simplisafe-130x130

$14.99
$229 - $539
No

The Good

  • No Annual Contract
  • Monitoring Starting at $14.99/Mo.
  • 3-Year Equipment Warranty
  • 60-Day Money-Back Guarantee

Simplisafe’s month-to-month monitoring service plans, 60-day money back guarantee, and wireless equipment make investing in a home security system a low financial risk. It gives its customers the ability to customize their hardware according to their specific security needs and budget. You will never have to pay for equipment you won’t use. SimpliSafe’s real-time monitoring service plans rank among the cheapest in the industry and are available without a contract. Also, it’s a great option for those living in a rented property or apartment, as all SimpliSafe equipment is wireless – no intrusive hardwiring required. As a result, customers can easily transport their system if and when they move.

Based on the user reviews we’ve received, SimpliSafe customers like how easy the equipment is to set up, how knowledgeable the company’s customer service team is, and how inexpensive its monitoring service plans are.

The Bad

  • No Video Surveillance
  • Higher Upfront Costs
  • No Professional Installation Option
  • Recent Reports of System Vulnerability

While Simplisafe may be a great option for the “Do It Yourself” individual, the company lacks some of the cutting-edge technology a professionally installed home security system employs. For example, it doesn’t offer video monitoring services. While many customers will save money in the long-run due to its cheaper monitoring service fee, the upfront equipment cost can set you back anywhere from $199 to $539+. We’ve found that some DIY security companies have no upfront equipment fees. As mentioned earlier, the company currently lacks video surveillance options. So if this is a must-have for you, you’ll either need to wait, or find another security provider that offers this.

Based on user reviews we’ve received, SimpliSafe customers’ chief complaints center on technical issues with the equipment, long customer service wait times, and issues receiving the correct hardware they ordered.

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The Bottom Line

If you enjoy DIY projects or are looking for a month-to-month home security solution, SimpliSafe should meet your needs. Also, if you’re renting or looking to move in the near future, its system can easily be packaged up and moved to your new location. However, if you’re looking for cutting-edge technology, video surveillance options, or professional installation we recommend you look elsewhere.

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Contract and Cancellation

Since SimpliSafe customers are required to purchase all of their equipment, there are no obligations or long-term contracts for their customers to agree to. Without a contract, customers do not have to worry about early-termination fees or a complicated cancellation policy.

Customers who would like to cease professional monitoring with SimpliSafe can do so at any time. Customers are also backed by a 100% money-back guarantee if they cancel within the first two months of activation or installation. Not only will SimpliSafe refund all of the equipment costs, they will even pay for shipping.

Pricing and Packages

Home monitoring packages start at $14.99 per month. SimpliSafe offers five different packages including the starter, economy, classic, master, and ultimate package and each of them have different levels of protection. Depending on your needs, the packages can be used for small apartments or large homes.

Equipment kits start at $199. They offer a 60-day window for refunds and they pay for shipping if a package is going to be refunded. If the 60 day window passes, the equipment has a three year manufacturer’s warranty. If the price tags for new systems are unappealing, they offer used products that can save you around 25-30%.

Installation

Installation does not require any drilling or wiring. Customers are responsible for setting up their own equipment prior to monitoring beginning. The entire installation process takes 15 minutes on average, but will vary depending on the complexity of the package a customer orders. All of the equipment is connected through cellular technology.

If customers are nervous about the installation, SimpliSafe has dozens of step-by-step videos guiding customers through the installation process. Their customer service team is also on hand to assist those who may be confused by the installation process.

Opening the Box

simplisafe boxsimplisafe boxsimplisafe equipmentsimplisafe

Specs
  • Height: 7 inches
  • Width: 13 inch
  • Length: 13.25 inches
  • Weight: 5.12 lbs
  • Material: Cardboard
  • Requirements: NR
  • Made in: NR
  • Content: 1 Base, 1 Control, 1 Panic, 1 Siren, 5 Sensors, 1 Motion, 2 Key FOB

Keychain FOB

key fobskey fob boxkey fob openkey fob Simplisafe’s keychain FOB is made of durable plastic and metal. The key fob is a minimalist’s dream with only 3 buttons from which to choose. The key fob is roughly the size of most USB keys in regards to length and width. It can feel a little awkward and bulky when placed in pockets. Overall the keychain functions as advertised.

Specs
  • Height: .25 inches
  • Width: 1 inch
  • Length: 3 inches
  • Weight: .04 lbs or 18 gr
  • Material: Plastic
  • Requirements: 3V CR 2032 battery
  • Made in: China

Control Panel

wireless keypadwireless keypadwireless keypadswireless keypad back One word to describe SimpliSafe’s control panel: basic. SimpliSafe has stripped all advanced features, options, and technology leaving consumers with a very basic but easy-to-use control panel. The control panel is made of durable plastic and silicon. The four AA batteries add weight to the control panel making it feel “higher quality”. The 2” x ¾” screen is significantly smaller than its competitor counterparts like 2GIG, GE, and Honeywell. While the screen lights up the keys do not, thus leaving homeowners somewhat in the dark when trying to arm or disarm their systems at night. Overall the SimpliSafe control panel is good not great. In layman’s terms it is what it is and does what it does, nothing more nothing less.

Specs
  • Height: .75 inches
  • Width: 3.25 inch
  • Length: 6.5 inches
  • Weight: .6 lbs
  • Material: Plastic
  • Requirements: 4 AA batteries
  • Made in: China

Base Station

base station boxbase station box and stationbase stationbase station and power The SimpliSafe base station is, in essence, the genius of the home security system. The base station uses a built-in micro cell phone to send alarm signals to SimpliSafe’s monitoring center.  Control panels are typically the unit that send the signals and if smashed fail to do their job. SimpliSafe tackled this issue by removing the signal from the control panel and placing in a separate piece of equipment –the base station. The SimpliSafe base station is made of durable plastic and has phone, power, and Internet connectivity. The base station has a blue light that works in four different modes:

  • Off when system is off
  • Glowing steady when system is armed
  • Flashing when there is an error or warning message on the keypad
  • In test mode it will glow bright blue, when the base station has good cellular reception

One downside to the base station is it contains the siren, not the keypad. This feature makes it easier for potential intruders to find the base station (once activated) and smash it. In addition the base station must be placed at least 10 to 100 feet away from the control panel in an area that receives good signals (SimpliSafe recommends near a window). The SimpliSafe base station is a good thought but still has some design and operation features that need work.

Specs
  • Height: 2.75 inches
  • Width: 2.5 to 4 inches
  • Length: 10.5 inches
  • Weight: .99 lbs (almost 1 pound)
  • Material: Plastic
  • Requirements: 100-240 V batteries
  • Made in: China

Entry Sensor

entry sensor boxentry sensorentry sensorsentry sensor back SimpliSafe’s entry sensors adhere to doors and windows to help alert homeowners when they’re opened. The SimpliSafe sensor is quite bulky and obtrusive compared to other home security brands. Like other SimpliSafe equipment, the sensors are made of durable plastic. Installation is very simple depending on the doorframe and window frame. Homeowners can choose to adhere the sensors with the provided 3M strips or screw them in. Overall the entry sensors had the least amount of “wow” factor in the entire SimpliSafe home security suite.

Specs
  • Height: 1.25 inches
  • Width: 1.25 inches
  • Length: 3 inches
  • Weight: .15 lbs
  • Material: Plastic
  • Requirements: 3V CR123A battery
  • Made in: China

Motion Sensor

motion sensor boxmotion sensor boxesmotion sensormotion The SimpliSafe motion sensor uses passive infrared (PIR) technology. PIR sensors are the most widely used motion in home security systems. Once the sensor warms up, it can detect heat and movement in the surrounding areas. SimpliSafe advises customers when installing their motion sensors to, “Avoid placing near hot lamps, heaters, air conditioners, or near heavy-electronics like refrigerators, microwaves, and wireless routers.“ PIR sensors are clearly limited as to where they can be placed within a home. The SimpliSafe motion sensor is made of durable plastic and comes with adhesive strips for self-installation. Our experts have no complaints with its functionality other than its sensitivity and limited placement capabilities.

Specs
  • Height: 1.75 inches
  • Width: 2.5 inches
  • Length: 3 inches
  • Weight: .19 lbs
  • Material: Plastic
  • Requirements: 3V CR123A battery
  • Made in: China

105-Decibel Wireless Siren

siren boxsiren box backsiren and box siren SimpliSafe’s wireless siren is made of durable plastic and has 6 screws protecting the battery case from being tampered with. The batteries add weight making the siren feel higher in quality. Four AA batteries that must be changed out yearly power the siren. Overall SimpliSafe’s wireless siren is a good piece of equipment. It could be smaller in size, but it’s a great addition to any SimpliSafe system.

Specs
  • Height: 1.5 inches
  • Width: 3.5 inches
  • Length: 6 inches
  • Weight: .72 lbs
  • Material: Plastic
  • Requirements: 4 AA batteries
  • Made in: China

Panic Button

panic button box panic button and box panic button and box backpanic button SimpliSafe’s panic button is a nice feature to the system. The button allows alarm owners to trigger the alarm from any room where the button is located with a simple push. The panic button materials and construction are very comparable to other SimpliSafe parts and equipment. The button is large and easy to push; however, one change we would like to see is a glow-in-the-dark feature that allows owners to identify the button in the dark.

Specs
  • Height: .25 inches
  • Width: 2 inches
  • Length: 3 inches
  • Weight: .08 lbs
  • Material: Plastic
  • Requirements: 3V CR2032
  • Made in: China

Additional System Photos

SimpliSafe entry sensorsSimpliSafe Panic buttonSimpliSafe control panelSimpliSafe SirenSimliSafe Home Security SimpliSafe Open Manualsimplisafe manualSimpliSafe power chord

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302 SimpliSafe Reviews

1. Select Your Rating:

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3. Review Validation*

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  1. User Score
    10
    April 27th, 2016 Mount Orab, OH
    1 people found this review helpful!
    We have had a Simplisafe system since October of 2015. No problems ever. Even moved to a much bigger house and brought the system with me. Very easy to move. Just change address online and purchase additional pieces needed. Easy to add components. Highly recommended
    Read More
  2. User Score
    9
    April 27th, 2016 Bedford, TX
    2 people found this review helpful!
    System installs easily, works well and reliably. Only drawbacks are lack of video and sensitivity of motion sensors, which are supposed to ignore animals less than 50 pounds but which are occasionally triggered by my 12-pound cat.
    Read More
  3. User Score
    0
    April 26th, 2016 Spokane, WA
    1 people found this review helpful!
    Garbage. Walked into my house several time and the alarm did nothing. System said the alarm was on and never triggered. When it comes to home security it needs to work all the time. Not just some of the time.
    Read More
  4. User Score
    9
    April 21st, 2016 Germantown, TN
    3 people found this review helpful!
    Installed SimpliSafe in my vacation home (1850 Square Feet). It was very easy to install and took only 45 minutes to get it up and running. Now I am two months in and the app has worked well remotely. The monthly monitoring fee along with the APP runs $24.95 /month. So far I am very pleased with the performance of the system.
    Read More
  5. User Score
    0
    April 19th, 2016 Bradenton, FL
    2 people found this review helpful!
    You get what you pay for.. poor attitude from customer support. Called fire department after being told that there was NO issue.
    Pulled unit battery out and will try to sell equipment on eBay. I will get a real system.. with local service and support.
    Should have known better.
    Read More
  6. User Score
    10
    April 17th, 2016 Montgomery, AL
    2 people found this review helpful!
    As a customer for over two years, I highly recommend SIMPLISAFE! Easy to wirelessly install, 24 hour support. Cost of only $14.99 a month. Had my precious dog jump up to the level of the motion sensor. Immediately I was called and police were dispatched by SimpliSafe. I love the company and recommend SIMPLISAFE to all my friends or anyone needing good security!!!!!!
    Read More
  7. User Score
    0
    April 12th, 2016 San Diego, CA
    4 people found this review helpful!
    USB keychain remote issues have plagued this company for over 3 years yet they fail to address and fix this issue. Maybe this is to force subscription to allow you to configure over the ‘net? Would be nice except my base station still fails to comm via both cell and hardline. 67 min of my life on phone with tech failed as well. Don’t waste your $$ nor your time.
    Read More
  8. User Score
    0
    April 7th, 2016 Fall River, MA
    6 people found this review helpful!
    Did not work properly. It’s been over a month and a half and they won’t give my money back. All I have got so far is deceit and lies E.G. “The check is in the mail”.
    Read More
  9. User Score
    10
    April 5th, 2016 Buckeye, AZ
    5 people found this review helpful!
    I have had the system for about 3yrs, install was simple enough. I have never had any customer service issues, I have called and got to talk to someone fairly quickly, and resolved my issues.

    I had one problem with the base station not working correctly. Tech support suggested I find a location away from any electronic equipment, tvs, phones, computers, etc. Plugged it in a outlet by itself, and no more problems.

    I have accidentally set it off a few times and the monitoring companies calls immediately.

    Read More
  10. User Score
    0
    March 31st, 2016 Cincinnati, OH
    7 people found this review helpful!
    SimpliSafe was easy enough to install, but it ended there! Good luck getting one to actually work!
    Read More
  11. User Score
    10
    March 28th, 2016 Lecanto, FL
    5 people found this review helpful!
    Installed in no time flat. Extremely simple…suggest you read the owner’s manual first, then insert the remote into your computer and follow away. Have had home security with ever-increasing priced monitoring for over 25 years. They have nothing on SimpliSafe. Granted, SimpliSafe does not have cameras right now, but I have supplemented my SimpliSafe with an inexpensive camera from Amazon for now. All in all, I am quite pleased with SimpliSafe and have recommended them to friends.
    Read More
  12. User Score
    10
    March 18th, 2016 Delhi, OH
    9 people found this review helpful!
    I’m very familiar with security systems and installed SimpliSafe. The reviews I’m reading are VERY inconsistent with my experiences with Simplisafe.
    – Customer Service is very professional and knowledgeable.
    – Wait time for Customer Service is always less than 5 minutes.
    – Commitment to send a replacement part overnight were fulfilled. (wireless mobile card replaced as Verizon is stronger in my area than T-Mobile)
    – Website settings provide excellent controls for specific sensors.
    – Phone app provides great peace of mind when traveling.
    The Simplisafe System is simple to use, easy to install and supported by a good company.
    It’s important to read instructions, use the website to customize your system and research the best way to install Simplisafe for your home and family.
    My security coverage is at the maximum level and I’m very happy with the system.
    Thank you SimpliSafe for making security simple.
    Betina
    Read More
  13. User Score
    5
    March 15th, 2016
    5 people found this review helpful!
    Not satisfied with the quality of the equipment. Looks very cheap. Armorers was my second option. I think I’m going to return my Simplisafe system and check them out. Their equipment looks sturdy.
    Read More
  14. User Score
    9
    February 23rd, 2016 Poughkeepsie, NY
    4 people found this review helpful!
    Low cost, no contract easy to install. If you can use a screw driver, self adhesive tape or a computer without help do not buy this system. Yes the pad is dim, but I have had the system for over a year now with no major issues. CO2 senor battery life is lacking. Alarm customer service is excellent, have not dealt with simpli safe Customer Service yet.
    Read More
  15. User Score
    9
    February 18th, 2016 Davison, MI
    6 people found this review helpful!
    Our Simplisafe Home Security works great. We have had it for a month. easy to install and test out great each week and less than I/3 the price of the last one. I love it. Judy
    Read More
  16. User Score
    0
    February 12th, 2016 Modesto, CA
    7 people found this review helpful!
    Customer Service is lacking, had problems with one of my components and had to deal with them. Save yourself the time and hassle and just avoid this company. I am returning my system, i would rather pay more for better customer service if necessary. AVOID!
    Read More
  17. User Score
    1
    February 1st, 2016 Morrisville, NC
    18 people found this review helpful!
    this alarm system sucks big time,the reason it sucks is because one,it was made in china,and two when they packaged the equipment the siren doesn’t work and the display keeps saying no link to dispatch.this is driving me out of my mind.I plan on sending this back for my money,the biggest home protection is a gun,hold on to the second amendment…
    Read More
  18. User Score
    9
    January 29th, 2016 WA
    7 people found this review helpful!
    If there is one weakness to this system it is the insider threat. I had a situation where a long term guest damaged the base station and several sensors.

    However once the person was gone, Simply Safe got me a new base station and replacement sensor in UNDER 24 Hours!

    I have never had issues connecting to customer service. I have though called during business hours which could go later for those of us on the west coast.

    Read More
  19. User Score
    2
    January 29th, 2016 Lehigh Acres, FL
    13 people found this review helpful!
    Hold times with customer service are excessive so I emailed them and it took a week for them to respond! Even worse! The system itself works fine, had a false alarm and the monitoring company was quick to respond. The only negative to the system is the extremely dim lighting on the key pad. Can’t see what mode it’s in without hitting a button.
    Read More
  20. User Score
    2
    January 21st, 2016 Moores Hill, IN
    21 people found this review helpful!
    I purchased a SimpliSafe System last month. I have tried and tried to get someone from customer service with no luck. I have called and called but put on hold and no person ever answers. I have left messages and no return call. I have emailed and no response. Very frustrated! I like the equipment but customer service does not exist. NOT HAPPY.
    Read More

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Our Score
8.4
User Score
7.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229 - $539

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
No fees

Monitoring

Response Time
Fast

Time in Business

Total # of years
8 Years

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
302
Our Score
9.4
User Score
8.5
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
860