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SimpliSafe-Logo

SimpliSafe

DIY Installation, No Contract, $230-$640 for Equipment

Our Score
8.1
User Score
5.2

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Our Score
8.1
User Score
5.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$14.99

Install & Equipment Fee

$229.96-$638.85

Contract Length

No Set Term

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

761

This Review is maintained by Chase Sagum

Review Last Updated: May 17, 2019

Simplisafe is a DIY home security monitoring service that offers various home security packages. Customers can customize their security packages or can choose from a package already created. The company has low monthly monitoring fees and doesn’t require a contract, but they charge high upfront fees.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-$42.99
$0

#2

6.9
$34.99
$99

#3

4.6
$45.99+
$99

#5
SimpliSafe-Logo

5.2
$14.99
$229.96-$638.85

The Good

  • Low Monthly Monitoring Cost
  • No Long-Term Contracts
  • Equipment
  • Renter Options

 

Low Monthly Monitoring Cost and High Upfront Fees

Simplisafe monitoring plans range from $14.99/month to $24.99/month. The more expensive plan is the Interactive Plan, which gives you SMS/email alerts, secret alerts, and the ability to arm and disarm your Simplisafe home security system remotely. You pay for your Simplisafe products upfront which typically ranges between $200 and $500+.

No Long-Term Contracts

Simplisafe does not require its customers to sign a long-term contract. Instead, their contracts are month-to-month, and you are paying for your equipment up front.

Equipment

All standard types of home security equipment are available and customized based on your needs, from window sensors and motion sensors to security cameras and smoke detectors.

Simplisafe also has a mobile app (iOS and Android) that allows you to manage your system remotely. The downside with their equipment is that it’s a DIY installation. This is a downside for many who seek to have a system installed for them professionally. The equipment you purchase has a 3-year warranty and a 60-day money-back guarantee.

Most packages include no contracts, 24/7 professional monitoring, and no phone line is needed. All offered packages are as follows:

Build My System

This Simplisafe security plan allows you to create your own home security package and customize the equipment based on your needs. Simplisafe has a simple Build My System tool on its website where you can look through offered equipment and decide which components you’re interested in including in your home security package.

Price will vary based on the equipment you select.

The Haven

The Haven package is made for water and fire security and is regularly priced at $489. Equipment included in this package includes:

  • 1 Base Station
  • 1 Keypad
  • 1 Key Fob
  • 2 Motion Sensors
  • 1 105dB Siren
  • 1 Panic Button
  • 1 Freeze Sensor
  • 1 Water Sensor
  • 1 Smoke Detector

The Knox

The Knox Simplisafe security package is made for large homes. The kit has entry and motion protection and is ideal for homes with more than four bedrooms. Equipment included in The Knox package includes:

  • 1 Base Station
  • 1 Keypad
  • 1 Key Fob
  • 6 Entry Sensors
  • 2 Motion Sensors
  • 1 105dB Siren
  • 1 Smoke Detector

The Hearth

Priced at $374, this is Simplisafe’s basic home security system package with a few added components. Equipment details are as follows:

  • Everything included in The Knox package
  • 3 Additional Entry Sensors
  • One Less Motion Sensor (1 sensor total)

The Essentials

This is Simplisafe’s most popular home security system and is regularly priced at $259. This package would be ideal for smaller homes that aren’t looking for a lot of equipment. The package includes a few home security basics, 1 control panel, 1 Simplisafe keypad, 3 entry sensor, and 1 motion sensor.

The Foundation

This Simplisafe security package was designed for smaller homes and apartments. The plan costs $229 and includes 1 control panel, 1 Simplisafe keypad, 1 entry sensor, and 1 motion sensor.

Video Doorbell Pro

This is the Simplisafe camera that functions as a video doorbell, priced at $169. It includes camera footage of the area surrounding your door, motion alerts, and two-way audio.

SimpliCam

Priced at $99, this is Simplisafe’s indoor camera that has HD video capabilities and alerts you of any suspicious activity within the home.

Renter Options

Simplisafe is a great home security option for renters. The system is wireless and portable, making it perfect for renting situations.

The Bad

  • High Upfront Fees
  • Simplisafe and Hackers
  • Main Customer Service Issues

 

High Upfront Fees

Simplisafe customers have to pay for their equipment upfront, which typically ranges between $200 and $500+. This can be expensive for homeowners who don’t have the funds to make a large payment upfront before receiving their home security equipment.

Simplisafe and Hackers

In years past, Simplisafe has had issues with their hardware getting hacked as reported by Forbes back in February 2016.

Main Customer Service Issues

According to customer reviews we’ve received, complaints center around technical problems with the equipment, long customer service and monitoring center wait times, and issues with receiving the wrong equipment. Such reports are concerning for customers who want a quality customer service experience.

The Bottom Line

Although Simplisafe has low monthly fees and a variety of security systems with various package options, we recommend going with a more reputable DIY home security option such as Protect America or Frontpoint. With previous hacker issues, high upfront fees, and customer service issues, Simplisafe monitoring doesn’t seem to be the best home security service for homeowners

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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761 SimpliSafe Reviews

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  1. User Score
    0
    May 12th, 2019
    0 people found this review helpful!
    I have the SimpliSafe gen 1 and I can tell you that it is sucks. We have an issue with the system last year and they sent us a new keypad but it doesn’t solve the issue we have. We used the iPhone app to arm the system at night and the keypad will still show the system is off while the system is actually armed and I will need to use the app to disarm the system to make sure it is really dissembled as I have few occasions that I just open the door because I thought the system was disarmed.

    Call customer service and asked I will get a discount if I am
    Going to upgrade to a latest system….nope, they don’t offer discount for existing customer to upgrade. I am shopping for a new system from other company and will cancel SimpliSafe as soon as I could. I have enough….

    Read More
  2. User Score
    10
    May 4th, 2019
    3 people found this review helpful!
    We have had SimpliSafe for several years now and we actually upgraded to the new system this year. Simply safe was offering a trade in offer of our old system toward the new system so that’s what we did. Very easy to install this system in about 30 minutes to an hour depending on how many senses you purchased.

    We haven’t had any problems with either system. The newer system is more refined and smarter than the older system and all of the fixtures are smaller including the window sensors, motion sensors, glass breakers, better keychain remotes, nicer base station, and better keypads. We have every type of sensor offered, and found them of good quality.

    The nice thing about the system is the low monthly monitoring fee of $14.99 and there is no contract and you don’t have to have the monitoring service if you don’t want it. There is an upgraded monitoring service for about $25 a month which gives you more features including features so you can control your system by your smart phone.

    The new system will work with Alexa which I believe is only if you have the upgraded monthly service. I think they should make Alexa available with the $14.99 service too. The CO2 sensor is still not available for purchase. There will be a new door locking system coming out that will work with the system along with a doorbell with the camera that is out now. I found the system works really well and is worth the money.

    Read More
  3. User Score
    0
    April 16th, 2019 Santa Clara, CA
    3 people found this review helpful!
    I purchased SimpliSafe when my fiancé was being deployed overseas. Upon installation, we didn’t activate the service until he left. Once activated, each time I could call the company, no one would answer. Since then, I have had multiple glitches with the system, the most recent scaring me more than ever. I was home and accidentally tripped the home alarm. I wasn’t able to answer their phone call because I was in the shower, so I couldn’t turn the alarm off either. 4 minutes later, it shut itself off. The company never called me back to see if I was okay. What if something was happening to me in my home? Isn’t that the purpose of this system? When I emailed them, because I can’t ever get them on the phone, they said they advised I sell the product on Ebay if I wasn’t satisfied. I’m appalled.
    Read More
  4. User Score
    9
    April 15th, 2019 Loudon, TN
    3 people found this review helpful!
    So far so good. No issues with customer service or set up. CS was very patient and helpful. Tested the system and monitoring/ dispatch was fast. No complaints thus far. Would recommend. I like that you can customize system to meet your needs. CS very accommodating. No contracts and you can stop and start activation at any time. Great flexibility and 60 day money back guarantee. Whats’s not to like?
    Read More
  5. User Score
    0
    April 14th, 2019 Knoxville, TN
    5 people found this review helpful!
    UPDATE: My alarm set of for 4 minutes. It then shut off. I wasn’t able to answer the phone. I received a knock at my door 10 minutes later. I wasn’t able to answer it. The police then left. Nothing about what happened is safe or would have helped me if I was in real danger. I feel less safe with this system than without.

    If I could rate this less than a 0, I would. I bought this for protection while my fiancé was deployed oversees, and couldn’t feel less safe. At times, it comes unstuck and tells me windows or doors are open. That’s scary enough.

    Read More
  6. User Score
    0
    April 5th, 2019 Manteca, CA
    1 people found this review helpful!
    I recently purchased simple safe set the unit up didn’t work called support send me out another chip that didn’t work all this time my house is been down without security promised me they would send another unit guaranteed to be here Saturday The gentleman on the phone talk to a supervisor and guarantee that it would be there Saturday got a confirmation that it had been shipped but wrong address when called about the address they informed me that had not been shipped even though they said it was under confirmation product didn’t work asked to speak to a supervisor was put on hold for 30 minutes and disconnected tried their survey they sent me survey says link cant be found then was told they don’t do Saturday delivery very dishonest work ethic by the people on the phone but did say They refund my money when they got the Quitman back extremely poor service
    Read More
  7. User Score
    0
    April 5th, 2019 Walden, NY
    2 people found this review helpful!
    Purchased the system, including 3 CO sensors. After 4 months and several calls, SimpliSafe recognized there is problem with the CO sensors; thus, the replacement sensors are on backorder. The first 2 months SimpliSafe provided free monitoring of the system, but the last 2 months they began to charge for monitoring. Claiming the system was not performing as presented, I objected to these charges. Even though the charges were nominal, I felt “used” by SimpliSafe and objected to this arbitrary decision. I question any company that does not stand 100% behind their product and service. Beware of my experience.
    Read More
  8. User Score
    4
    April 1st, 2019
    1 people found this review helpful!
    Simplisafe carbon monoxide detectors have been unavailable/on back order since I ordered my system several months ago. A call to them today also said unavailable and they don’t know when they will be back. Hello, there is more than one carbon monoxide detector out there, if their current company is not providing, then how about other options? Duh? Also, the guy that answers the 800 call with options sounds very unfriendly and not at all welcoming, i didn’t notice that at first but since i have called that number multiple times, the same mean guy still does the options and without feeling or gratitude for choosing Simplisafe or without anything friendly to say. Customer disservice? Probably, not the smartest people that answer the phones there. Very disappointed so far
    Read More
  9. User Score
    10
    March 27th, 2019 Monticello, WI
    4 people found this review helpful!
    We’ve had the SimpliSafe system installed for a few years now and it has performed flawlessly. It was easy to set up and it is easy to maintain. Testing the system is quick and easy. We have accidentally set of alarms (our fault) on a few occasions and always receive calls from SimpliSafe within about 30 seconds. This is a great and reliable security system.
    Read More
  10. User Score
    0
    March 26th, 2019 New Orleans, LA
    5 people found this review helpful!
    This company is awful. They claimed to have filed permits for my alarm system but did not. The city notified me that the cops would no longer come if my system contacted them. I contacted simplisafe and got the run around for days. These people are awful.
    Read More
  11. User Score
    10
    March 22nd, 2019
    1 people found this review helpful!
    I have been a simplisafe customer for a couple of years. Have not had one single issue with it! Works flawlessly evertime. Have set it off myself a lot of times, and call center calls immediately. If I don’t answer it calls my backup. My opinion there is no better system for the money! Monitoring rates are the best you can find.
    I also hid my command center where crooks can’t possibly find it in one minute! I saw the video too!!!
    Read More
  12. User Score
    2
    March 21st, 2019
    6 people found this review helpful!
    We’ve had simplisafe for about 2 years. The other evening my dog started profusely barking so I go to see that the alarm isn’t set. I arm it and it says, “door or window open”. I worry, call them and customer service transfers me to tech support where I wait for about 30 min to speak with someone. Meanwhile I have reset the doors I’ve used, resynched the system twice, walked through the house with a knife in case the system is right, and log into my laptop to check what sensor is open. All before tech support comes on. The sensor ended up being a window sensor that was literally connected magnetically together, so even if someone were to have used that window it wouldn’t have alarmed.. but it still was sending open to the system. So they sent me some new adhesive, cool. Ok so this was my second BAD experience. I had called them one time in the past about a year and half ago because there was a shrill chirp and I couldn’t figure out where it was coming from and what it meant. The simplisafe guy had no clue how to help me but I finally figured it out on my own while being on the phone with him and simply replaced the batteries in the siren. It took WAY TOO LONG for such a stupid thing. He was nice but it was about 2am. SO back to the other evening, all I want is to be able to know on my keypad what sensor is open (like my really old ADT panel showed me). Simplisafe informed me I need to buy a whole new system from them to get the updated version. I’m sorry, what? You don’t support your current customer base and enable the products like the sensors to still work with your newer version? I just bought and installed this system around this time 2 years ago. Why was I not told that the new edition was coming or given any support to want to remain a customer? What type of business model doesn’t offer their clients a future upgrade ability or replacement option without requiring them to ditch their old stuff and buy A WHOLE NEW SYSTEM? Meanwhile the tech guy had told me I should be able to get 40% off as a current customer.. but when I called customer service the next day, the rude lady offered me 15%. So I had to play that game with her. I’m disappointed and disgusted all around with the company’s support. Out of principle I don’t want another simplisafe system .. (just in case rev 3 is coming out and I need to get that one in the next 2 yrs!) so I guess I have to shop some alternatives. Thanks again Simplisafe for always seeming to drop the ball.
    Read More
  13. User Score
    10
    March 21st, 2019 Brunswick, ME
    2 people found this review helpful!
    I have had SimplySafe at my office protecting 2 buildings since 2016. The only problem I encountered was Keypad started not connecting and a battery changed solved that. I had one smoke detector malfunctioning and with a couple support calls they replaced the component and have had no issues since. I works exceptionally well and I would highly recommend this system. I am adding one to my home this week.
    Read More
  14. User Score
    7
    March 20th, 2019 Wilmington, DE
    5 people found this review helpful!
    customer service is difficult.
    Long wait times.
    Technicians answering service requests have accents that are difficult to understand.
    Technicians answering service requests are located in very noisy rooms with excessive background noises..
    I have three systems and all three have defective keychain remote devices.
    SimpliSafe tells me to replace batteries. No help.
    SimpliSafe has some real service problems.
    Read More
  15. User Score
    3
    March 17th, 2019
    4 people found this review helpful!
    Had issues with their website and ordering additional sensors. Charged credit card but left items in cart and showing pending. Customer service had no clue, they supposedly elevated problem up but, 2 weeks later nothing (despite asking twice for an update). I decided to purchase the sensors off EBay (much cheaper too) and dispute charge in card.

    System is easy to install and works well – they just need to fire their support and website staff. Replace them with competent and attentive folks.

    Not having the other issues denoted on this site (thankfully).

    Read More
  16. User Score
    0
    March 14th, 2019 Huntsville, AL
    2 people found this review helpful!
    After 5 false alarms and many other problems, I’ve had it with SimpliSafe; it’s tome to tell the world what a failure SimpliSafe is, cancel my service, and send the system-crap back for a refund.
    1) it’s so simple that it is not secure or safe: after $800 worth of sensors, 5 don’t work: two of which keep giving us false alarms (the police no longer go to the house to check because SimpliSafe has cried wolf too many times).
    2) setup forces users to use preselected names for sensors (e.g., patio door when we don’t have a patio and we already used back Door for the other door on our house) and provides no correlation between serial numbers and setup names … makes it impossible to know which sensor(s) are being triggered.
    3) if you don’t have internet or WiFi, they “say” it will work using a cell signal; but none of their customer service people know that your system is a cell-signal system … they talk down to you like you are required to have internet and WiFi.
    4) if you want two or more people to be able to monitor/arm/disarm the system, you have to share the same email and password (which is inherently insecure … truly secure systems require unique, secret, private identity to be authenticated which means NO SHARED PASSWORDS can be allowed … if a couple gets a divorce, the one kicked out of the house can legitimately wreak havoc in the other).
    5) the base station firmware updates… remember the marketing people at SimpliSafe swore we could use the system without internet or WiFi … actually, when our base station firmware was not compatible with the cell tower server, most of the SimpliSafe tech support was clueless that it was failing to connect because the firmware update was not loaded… after they figured that out, they shipped us a replacement base station assuming it would have updated firmware … … … you guessed it, they don’t update firmware before shipping inventory from their warehouse … after getting the second basestation (now 2 with the wrong firmware), I had to use the data plan on my cell phone to create a WiFi hotspot to download the firmware update … jeez, why pay SimpliSafe when I’m working harder than they are?
    6) now they have put more money in their founder’s pocket by subcontracting our the monitoring-call Service; since the monitoring call service toll free number was not on my contact for SimpliSafe, it looked like a scam/hacker/marketing call so I did not answer it (two weeks later they sent an email out telling people about the new number … however, since the monitoring/call service does not have access to see what sensor(s) in your system is(are) triggered when the system alerts, they are useless to help decide if the police should be called… the SimpliSafe operations staff has been severely reduced, so there is now an hour wait to get someone online to diagnose if it’s an alert from one sensor gone bad (ie, a false alarm) or if many sensors are seeing a burglar go through your house and steal you blind.

    SimpliSafe might have been a good idea by a college student wanting security for his dorm room, but he has proven to be shallow and incompetent at maturing the idea into a real security solution.

    Read More
  17. User Score
    3
    March 10th, 2019 Banner Elk, NC
    3 people found this review helpful!
    The system is subject to random resets and self-arming. When you take away monitoring, you may lose access to camera feeds. This cannot be fixed remotely meaning this is not a system to set up to monitor elderly family in other cities. Very disappointing.
    Read More
  18. User Score
    3
    March 9th, 2019 Price, UT
    3 people found this review helpful!
    The Momation Detectors use the 123 Batters and are very expensive Simple Safe needs to find less expensive . I can’t find them anywhere I live, I have to order them from Simpli Safe or Drive 2 hours 2 get them.
    Read More
  19. User Score
    0
    March 9th, 2019
    4 people found this review helpful!
    worst customer service ever, lied about next day air talked to 6 different customer service people everyone had a different excuse didn’t send the base station or key pad in which that is the main components to make the system work also double charged my credit card. will not recommend.
    Read More
  20. User Score
    1
    March 8th, 2019
    3 people found this review helpful!
    Equipment fails continuously. Customer service is as bad as it could be. Warranty is a joke…I have had my system for eight months and still have never had everything work at the same time…yet everything is out of warranty. Save your money,..try ANYTHING else!
    Read More

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Our Score
8.1
User Score
5.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$14.99

Install & Equipment Fee

$229.96-$638.85

Contract Length

No Set Term

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

761
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,352