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Simplisafe Home Security Systems
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#4
Simplisafe Home Security Systems

SimpliSafe

DIY Installation, No Contract, $230-640 for equipment

Our Score
8.3
User Score
6.8

Visit Site

Our Score
8.3
User Score
6.8
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
440

This Review is maintained by Chase Sagum

Review Last Updated: April 18, 2017

Founded in 2006, SimpliSafe is a “do it yourself” home security system company based out of Boston, Massachusetts. SimpliSafe’s goal is to offer affordable, wireless, no-contract home security systems for average individuals. SimpliSafe is unique because its equipment is straightforward to purchase and simple to install. Customers of SimpliSafe get to take advantage some of the most competitive monitoring prices in the industry.

The Good

  • No annual contracts
  • Monitoring starting at $14.99/month
  • 3-year equipment warranty
  • 60-day money back guarantee
  • Good home security option for renters

No Annual Contracts

SimpliSafe does not require its customers to sign into lengthy contracts. Instead, the company offers flexible month-to-month monitoring service plans.

Monitoring Starting at $14.99/Month

SimpliSafe caters to customers of all budgets by providing some of the most affordable monitoring plans in the industry. Packages range from $14.99/month

3-Year Equipment Warranty

All SimpliSafe equipment comes with a 3-year product warranty. If anything goes wrong with the system, SimpliSafe will replace the part for free.

60-Day Money Back Guarantee

Potential customers have the opportunity to test a SimpliSafe alarm system package for 60 days. If the customer is dissatisfied with the equipment or service, they can send it back for a full refund.

Good Home Security Option For Renters

SimpliSafe’s equipment is wireless, which means that no intrusive hardwiring is required. Additionally, the system is portable, so it can easily be moved if the customer needs to relocate.

The Bad

  • Upfront costs
  • No professional installation option
  • Recent reports of system vulnerability
  • Customer complaints

Upfront Costs

Although many SimpliSafe customers will still save money in the long run due to the company’s low monthly monitoring prices, there is an upfront equipment fee that ranges from $200 to $500+. If you need a system immediately and do not have cash on hand, there are other DIY security companies that do not charge any upfront equipment fees.

No Professional Installation Option

Some customers would prefer to have their home security system professionally installed rather than doing it themselves. Unfortunately, SimpliSafe does not offer professional installation options.

Recent Reports of System Vulnerability

As reported by Forbes in February 2016, SimpliSafe hardware is vulnerable to hackers, which could compromise the security of the home.

Customer Complaints

According to the user reviews we’ve received, chief complaints from SimpliSafe customers center around technical problems with the equipment, long customer service wait times, and issues with receiving the wrong hardware.

The Bottom Line

If you would like the peace of mind that a home security system provides without having to sign into a lengthy contract, SimpliSafe may be a good option for you. With SimpliSafe, customers receive professional monitoring services for a low monthly fee—$14.99, depending on the plan.

While the month-to-month fees are very affordable, SimpliSafe’s upfront equipment costs of $200 to $500+ can be pricey. If you’re more interested in a small upfront fee and are willing to pay a bit more per month, check out the reviews on Frontpoint Security and Protect America.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.4
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.5
$34.95-49.95
$99

#4
Simplisafe Home Security Systems

6.8
$14.99
$229.96-638.85

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440 SimpliSafe Reviews

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  1. User Score
    10
    April 25th, 2017 Tucson, AZ
    1 people found this review helpful!
    I have had my SimpliSafe system for over 3 years and can’t say enough good about the system or the company. The sensors are already activated in the home unit, so it’s just a matter of attaching them throughout the house and then contacting SimpliSafe to finish the activation. I really like that the keypad and main processor are separate units that I locate in different rooms in the house. When I call customer service they are quick to answer the call, are courteous and knowledgeable. My questions get answered directly and any issues I am having are taken care of in that one call. On the occasions I have had an alert the monitoring station is quick to call to get confirmation on the situation.

    I installed 2 additional systems at elderly family members houses for just smoke, CO and water monitoring since I knew arming and disarming would cause issues for them and a headache for the monitoring station plus they both lived in safe neighborhoods and they still had the key fob with a panic button. I had other family members help install the systems and all went smoothly.

    My initial reasons for going with SimpliSafe was that there is no service contract, cost of monitoring and ease of installation and configurability. I had recently finished a contract with one of the big names and even though the initial system was included in the price I still overpaid for the amount of protection I received (2 door sensors and 2 smoe detectors and if I wanted to add sensors the monitoring price went up). With SimpliSafe I have all my doors monitored, smoke detectors in every room, CO monitors in Several areas, glass breakage, motion detectors in mulitiple areas and an outdoor siren. I chose their most expensive monitoring service which is interactive meaning I can monitor and control my system with my computer or smartphone. Even at $24.99 / month I’m paying for less than the other company and I have all the sensors above, I can only imagine what that would

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  2. User Score
    0
    April 24th, 2017
    0 people found this review helpful!
    Worst company I have ever worked with. DO NOT USE THEIR SERVICES. They delivered my security system to the wrong address – twice – and after receiving no follow up email from their company, I decided to reach out to find out what was going on. I was then told that USPS was holding my package at a local post office (which one, they had no idea) and it was my responsibility to find out it’s location and pick it up. After speaking to a manager, I was told I had two options: pick the package up myself and ship it back with a return label I would have to print out myself – only to wait several more weeks for a refund – or wait for the package’s “attempted” delivery period to pass and it was shipped back to sender. Only then would I receive a refund, or worse, spend another few weeks waiting for their customer service to send me the alarm system. I asked to speak to the manager’s manager and he scoffingly remarked that he was unavailable and I had no other options than the ones originally presented. Total waste of time and money. I requested a refund and they said it could take up to three weeks for that to happen. Like I said, worst company ever.
    Read More
  3. User Score
    1
    April 22nd, 2017
    0 people found this review helpful!
    Long wait time for customer service to answer phone.
    Sales could not answer question reference security hacking. Representative hung up.
    Read More
  4. User Score
    5
    April 21st, 2017
    0 people found this review helpful!
    The “motion sensors” which all their systems are packaged with are truly TEMPERATURE sensors looking for temperature variations. They can be adjusted to reduce sensitivity but that makes them useless in my opinion. They force them on you and won’t substitute other options like door/window entry sensors instead.
    That item is crap if you live in a place like Phoenix, AZ where temperature variations outside can cause inside temperatures to fluctuate 20-30 degrees while the house is unoccupied because you are at work.
    Read More
  5. User Score
    3
    April 21st, 2017 Dallas, TX
    0 people found this review helpful!
    Not user friendly.

    You have to mess around to find a signal for the Base Station.

    Key pads are a joke

    Read More
  6. User Score
    1
    April 17th, 2017 Phoenix, AZ
    0 people found this review helpful!
    After 2 months 2 of the door sensors fell off the doors. I called Customer Service and they said “sorry, you’re 30 days beyond a refund”. Obviously the units weren’t tested in Az climate! Worthless! Money wasted, try another choice!!
    Read More
  7. User Score
    5
    April 17th, 2017
    1 people found this review helpful!
    This systems is not very reliable. I have used it in two different houses (I moved) and have found it very brittle. Very often the system cannot access the telecom service that simpli-safe has set up; complaining to the company seems not to help — as more people have signed up, I think the reliability has gone down. The company does not either seem to have the technical skill or the desire to fix these problems.
    Once, when the connection went down a couple of years ago, I found lots and lots of people posting on the customer boards saying that the service had gone down. Next morning, when I emailed the customer service people, they lamely lied to me that perhaps it was just my system. I’m afraid if its reliability you are looking for, this is not the company. And you will end up with a lot of useless equipment.
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  8. User Score
    0
    April 15th, 2017 TX
    3 people found this review helpful!
    Worked fine for the first couple months then stopped. Called the number and was on hold for 1 hour. After further review look up simpli safe hack. My home has been vulnerable this whole time!! Go with another option if you want real security.
    Read More
  9. User Score
    0
    April 12th, 2017 Atlanta, GA
    1 people found this review helpful!
    Beware. I ordered this system for a rental property because I wanted to be notified of any problem. I was having work done by contractors on the house so I knew there would be false alarms. When I set it up I told them I never wanted police dispatched. Two years after I got a bill for $150 for false alarms. Apparently they called police even when directed not to.
    Read More
  10. User Score
    9
    April 12th, 2017 Eugene, OR
    2 people found this review helpful!
    Easy to install. I did not have a good T-Mobile cell tower in the area so hard to get a connection. One call to SimpliSafe about this and they sent me a Verison module to install, which was easy to do with good instructions to follow, and that allowed for a solid connection. Customer service was good and the alarm system is working as advertised. We are quite comfortable using the alarm at night and while away.
    Read More
  11. User Score
    1
    April 11th, 2017 Saint Louis, MO
    2 people found this review helpful!
    Although SimpliSafe provides peace of mind, once that blue lit hub in unplugged, your a goner. It completely shuts off any communication with the monitoring station and your home is not secure.
    Read More
  12. User Score
    10
    April 11th, 2017 Tampa, FL
    1 people found this review helpful!
    Have been with them for five years…they are always available and customer service has always been prompt and professional!
    Read More
  13. User Score
    1
    April 8th, 2017
    4 people found this review helpful!
    Tried the monitoring service for more than 2 months. More than half the time there was no connection. Customer service was no help. Cancelled the plan. Now I can’t even access my account online to change any settings.
    Read More
  14. User Score
    10
    April 6th, 2017 Natural Bridge, VA
    1 people found this review helpful!
    Simplisafe is the best security system. The customer service is awesome. I accidentally hit the panic buttom, while out side working. Within minutes there were 5 police cars checking on us.
    If you want a great security system, get simplisafe.
    Read More
  15. User Score
    0
    April 5th, 2017 Bel Air, MD
    3 people found this review helpful!
    I spent over a year researching options and finally decided on Simplisafe. Was very excited when the system arrived. When I opened the box, the sensors were smaller than I envisioned but looked a little on the cheap side for $800. When I prepared to install I was a bit taken back by the use of adhesive and extremely small screws that barely came through the plastic case. Not a problem as some trial and error at Home Depot fixed that. Finally ready to get the system running, only to find out the keychain USB drive will not install for a whole variety of reasons on Windows 10. After several hours of changing computer settings, maybe try another machine? No luck and customer service is only there during your workday.

    Very disappointed. This system is fragile at best…I guess that is why the overall cost is cheapest. Too many small failures for me to trust my family’s safety on. Will return it tomorrow.

    Read More
  16. User Score
    0
    March 29th, 2017
    7 people found this review helpful!
    YOU ARE THE WORST…SERVICE SUCKS AS SOON AS THEY HAVE YOUR CREDIT CARD NIMBER THEY WILL PUT XTRA CHARGES THEN IT WILL TAKE 10 TO 15 DAYS YOU MIGHT GET THE CREDIT FOR IT HOPEFULLY?
    Read More
  17. User Score
    0
    March 29th, 2017
    8 people found this review helpful!
    If you need customer service after hours or a return call after leaving a message forget about this company. They apparently don’t value good customer service in Boston. We are going with another company. I wouldn’t order security anything from this company.
    Read More
  18. User Score
    10
    March 28th, 2017 Loudon, TN
    3 people found this review helpful!
    WE HAVE HAD THE SYSTEM FOR ABOUT A MONTH AND WAS A BREEZE TO INSTALL .
    CUSTOMER SERVICE IS QUICK TO PICKUP AND ACTUALLY TALKED TO SOMEONE WHO ACTUALLY KNEW THERE PRODUCT.

    EXCELLANT SERVICE !! THANKS AGAIN

    Read More
  19. User Score
    0
    March 24th, 2017
    4 people found this review helpful!
    WARNING!! DO NOT BUY FROM SIMPLISAFE!!
    Simplisafe is a TERRIBLE company. AVOID Simplisafe.
    This company do not care about their customers AT ALL.
    All they want is to get your money. They do not provide a good service or product.
    There are many companies offering similar products and services. Choose another company… DO NOT USE SIMPLISAFE.
    AVOID! AVOID! AVOID!
    Read More
  20. User Score
    2
    March 23rd, 2017
    8 people found this review helpful!
    I signed up with SimpliSafe in hoping to have an alternative alarm system. The setup was easy and the upfront cost is expensive. We spent closer to $500 buying initial package an additional sensor for all the windows and doors.

    The biggest problem and worse problem with any alarm system is not having a system that works. We have installed our system for three months. On several occasions our system would say “No Link To Dispatcher” when we tried to arm our home at night. Now we don’t have a working system because it can’t contact the monitoring system. The customer service hours are only 9am-6pm EST so no one can help us resolve our issues. The monitoring company said they can’t help either. If you google or search their website the “No Link to Dispatcher” is a common error. I highly recommend you don’t purchase the system until they expand their customer service or improve their systems. There is no alarm system is there is no link to the monitoring company.

    Read More

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Our Score
8.3
User Score
6.8
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
440
Our Score
9.0
User Score
8.4
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,879