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Simplisafe Home Security Systems
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#4
Simplisafe Home Security Systems

SimpliSafe

Self-Install, No Contract, No Video Surveillance Cameras

Our Score
8.4
User Score
7.4

Visit Site

Our Score
8.4
User Score
7.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
No fees

Monitoring

Response Time
Fast

Time in Business

Total # of years
8 Years

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
321

This Review is maintained by Isaac Ericksen

Review Last Updated: July 25, 2016

Expert Review Frequently Asked Questions Prices & Packages Equipment Review Consumer Reviews


SimpliSafe is a Do It Yourself home security system company. The company was founded in 2006 with the goal of offering a wireless, no-contract, and inexpensive home security system for the average individual. They are currently based out of Boston, Massachusetts.

How Does Simplisafe Stack up?

What makes SimpliSafe unique is how straightforward it has made purchasing equipment and how simple its equipment is to install. And while the company offers some of the most competitive monitoring prices in the industry, coupled with month-to-month monitoring plans, one potential drawback is it does not offer video surveillance, a feature we found many customers look for in a home security system.

Rank Chart
Monthly Price
Upfront Costs
Has Video
Review

#1

$19.99
$0
Yes

#2

$34.99
$99.95
Yes

#3

$34.99
$0
Yes

#4
Simplisafe Home Security Systems

$14.99
$229.96
No

The Good

No Annual Contract

It offers month-to-month monitoring service plans.

Monitoring Starting at $14.99/Mo.

It offers one of the industry’s cheapest service plans starting at $14.99/mo. Its most expensive plan runs at $24.99/mo.

3-Year Equipment Warranty

All equipment comes with a 3-year limited warranty.

60-Day Money-Back Guarantee

If you’re dissatisfied with its equipment or service, you may cancel within 60 days and receive a full money-back refund.

Good Option For Renters

For those living in a rented property or apartment, SimpliSafe’s equipment is wireless, which means no intrusive hardwiring is required. Also, its month-to-month monitoring service plans makes it easy to cancel at any time.

What Customers Are Saying

Based on the user reviews we’ve received, SimpliSafe customers like how easy the equipment is to set up, how knowledgeable the company’s customer service team is, and how inexpensive its monitoring service plans are.

The Bad

No Video Surveillance

Simplisafe does not currently offer a video surveillance option. If this is a must-have for you, you’ll either need to wait, or find another security provider that offers this.

Higher Upfront Costs

While many customers will save money in the long-run due to its cheaper monitoring service fee, the upfront equipment cost can set you back anywhere from $199 to $500+. We’ve found that some DIY security companies have no upfront equipment fees.

No Professional Installation Option

It does not provide the option to have its equipment professionally setup.

Recent Reports of System Vulnerability

As reported by Forbes in February 2016, its hardware can easily be hacked, rending the system ineffective.

What Customers Are Saying

Based on user reviews we’ve received, SimpliSafe customers’ chief complaints center on technical issues with the equipment, long customer service wait times, and issues receiving the correct hardware they ordered.

The Bottom Line

If you enjoy DIY projects or are looking for a month-to-month home security solution, SimpliSafe should meet your needs. Also, if you’re renting or looking to move in the near future, its system can easily be packaged up and moved to your new location. However, if you’re looking for cutting-edge technology, video surveillance options, or professional installation we recommend you look elsewhere.

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Frequently Asked Questions

How Much Does SimpliSafe Cost?

Upfront equipment fees typically run from $199 to $500. It also offers two monitoring service plans; ‘Standard’, which is $14.99 per month and ‘Interactive’, which is $24.99 per month.

What Is SimpliSafe’s Contract Length?

SimpliSafe only offers month-to-month monitoring agreements.

Does SimpliSafe Offer Video Surveillance?

No, SimpliSafe does not offer video surveillance at this time. It has not stated when this will be made available.

Does SimpliSafe Offer An Equipment Warranty?

Yes, it offers a 3-year limited equipment warranty.

Does Simplisafe Offer A Money-Back Guarantee?

Yes, it offers a 60-day money-back guarantee from the date you sign up.

Is Simplisafe’s Equipment Wired Or Wireless?

Its equipment is wireless.

Can I Access Simplisafe’s System Remotely?

Yes, you can control your system remotely using its app. The app free and it’s available on iPhone, Android, and Windows smartphones.

If I Move, Can I Bring My System With Me To My New Residence?

Absolutely. Since Simplisafe’s system is wireless you can easily pack it up and move it to another location.

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Prices & Packages

Simplisafe offers two monitoring packages and five different equipment packages.

Monitoring Service Packages

Standard – $14.99 Per Month

The Standard package includes 24/7 professional alarm monitoring. In case of an emergency, its professional monitoring specialists will send the police to your home.

Interactive – $24.99 Per Month

The Interactive package includes 24/7 professional alarm monitoring along with remote access to your system. You’ll have the ability to set up text and email alerts, monitor home activity, and arm/disarm your system remotely. You may also set up secret alerts, which secretly notifies you when anyone accesses private rooms, drawers, safes, and more.

Equipment Packages

Starter Package – One-Time Fee of $229.96

  • Ideal For: Smaller Homes And First-Time Shoppers.
  • Includes 5 Pieces:
    • 1 Base Station
    • 1 Wireless Keypad
    • 1 Motion Sensor
    • 1 Entry Sensor
    • 1 Keychain Remote

Classic Package – One-Time Fee of $349.92

  • Ideal For: Medium Sized Homes
  • Includes 9 Pieces:
    • 1 Base Station
    • 1 Wireless Keypad
    • 1 Motion Sensor
    • 3 Entry Sensor
    • 1 Siren 105dB
    • 1 Smoke Detector
    • 1 Keychain Remote

Master Package – One-Time Fee of $449.87

  • Ideal For: Large Homes With Many Entrances
  • Includes 14 Pieces:
    • 1 Base Station
    • 1 Wireless Keypad
    • 2 Motion Sensor
    • 6 Entry Sensor
    • 1 Siren 105dB
    • 1 Smoke Detector
    • 2 Keychain Remotes

Ultimate Package – One-Time Fee of $539.85

  • Ideal For: Medium Sized Homes Also Wanting Smoke, CO, and Water Protection
  • Includes 14 Pieces:
    • 1 Base Station
    • 1 Wireless Keypad
    • 2 Motion Sensor
    • 4 Entry Sensor
    • 1 Siren 105dB
    • 1 Smoke Detector
    • Keychain Remotes
    • 1 Panic Button
    • 1 Smoke Detector
    • 1 Water Sensor
    • 1 CO Detector
    • 1 Freeze Sensor

Build Your Own System

If Simplisafe’s existing packages don’t meet your needs, you may create your own custom equipment package.

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Equipment Review

Installation

Installation does not require any drilling or wiring. Customers are responsible for setting up their own equipment prior to monitoring beginning. The entire installation process takes 15 minutes on average, but will vary depending on the complexity of the package a customer orders. All of the equipment is connected through cellular technology.

If customers are nervous about the installation, SimpliSafe has dozens of step-by-step videos guiding customers through the installation process. Their customer service team is also on hand to assist those who may be confused by the installation process.

Opening The Box

simplisafe boxsimplisafe boxsimplisafe equipmentsimplisafe

The Control Panel

wireless keypadwireless keypadwireless keypadswireless keypad back

It takes one word to describe SimpliSafe’s control panel: basic. SimpliSafe has stripped all advanced features, options, and technology leaving consumers with a very basic but easy-to-use control panel. The control panel is made of durable plastic and silicon. The four AA batteries add weight to the control panel making it feel “higher quality”. The 2” x ¾” screen is significantly smaller than its competitor counterparts like 2GIG, GE, and Honeywell. While the screen lights up the keys do not, thus leaving homeowners somewhat in the dark when trying to arm or disarm their systems at night. Overall the SimpliSafe control panel is good not great. In layman’s terms it is what it is and does what it does, nothing more nothing less.

The Base Station

base station boxbase station box and stationbase stationbase station and power

The SimpliSafe base station is, in essence, the genius of the home security system. The base station uses a built-in micro cell phone to send alarm signals to SimpliSafe’s monitoring center. Control panels are typically the unit that send the signals and if smashed fail to do their job. SimpliSafe tackled this issue by removing the signal from the control panel and placing in a separate piece of equipment –the base station. The SimpliSafe base station is made of durable plastic and has phone, power, and Internet connectivity. The base station has a blue light that works in four different modes:

  • Off when system is off
  • Glowing steady when system is armed
  • Flashing when there is an error or warning message on the keypad
  • In test mode it will glow bright blue, when the base station has good cellular reception

One downside to the base station is it contains the siren, not the keypad. This feature makes it easier for potential intruders to find the base station (once activated) and smash it. In addition the base station must be placed at least 10 to 100 feet away from the control panel in an area that receives good signals (SimpliSafe recommends near a window). The SimpliSafe base station is a good thought but still has some design and operation features that need work.

The Entry Sensor

entry sensor boxentry sensorentry sensorsentry sensor back

SimpliSafe’s entry sensors adhere to doors and windows to help alert homeowners when they’re opened. The SimpliSafe sensor is quite bulky and obtrusive compared to other home security brands. Like other SimpliSafe equipment, the sensors are made of durable plastic. Installation is very simple depending on the doorframe and window frame. Homeowners can choose to adhere the sensors with the provided 3M strips or screw them in. Overall the entry sensors had the least amount of “wow” factor in the entire SimpliSafe home security suite.

The Motion Sensor

motion sensor boxmotion sensor boxesmotion sensormotion

The SimpliSafe motion sensor uses passive infrared (PIR) technology. PIR sensors are the most widely used motion in home security systems. Once the sensor warms up, it can detect heat and movement in the surrounding areas. SimpliSafe advises customers when installing their motion sensors to, “Avoid placing near hot lamps, heaters, air conditioners, or near heavy-electronics like refrigerators, microwaves, and wireless routers.“ PIR sensors are clearly limited as to where they can be placed within a home. The SimpliSafe motion sensor is made of durable plastic and comes with adhesive strips for self-installation. Our experts have no complaints with its functionality other than its sensitivity and limited placement capabilities.

The 105-Decibel Wireless Siren

siren boxsiren box backsiren and box siren

SimpliSafe’s wireless siren is made of durable plastic and has 6 screws protecting the battery case from being tampered with. The batteries add weight making the siren feel higher in quality. Four AA batteries that must be changed out yearly power the siren. Overall SimpliSafe’s wireless siren is a good piece of equipment. It could be smaller in size, but it’s a great addition to any SimpliSafe system.

The Panic Button

panic button box panic button and box panic button and box backpanic button

SimpliSafe’s panic button is a nice feature to the system. The button allows alarm owners to trigger the alarm from any room where the button is located with a simple push. The panic button materials and construction are very comparable to other SimpliSafe parts and equipment. The button is large and easy to push; however, one change we would like to see is a glow-in-the-dark feature that allows owners to identify the button in the dark.

The Keychain FOB

key fobskey fob boxkey fob openkey fob

Simplisafe’s keychain FOB is made of durable plastic and metal. The key fob is a minimalist’s dream with only 3 buttons from which to choose. The key fob is roughly the size of most USB keys in regards to length and width. It can feel a little awkward and bulky when placed in pockets. Overall the keychain functions as advertised.

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Installation Demo Video

Company Information

Name

Simplisafe, Inc.

Founded

2006

Address

294 Washington Street
Floor 9
Boston, MA 02108

Phone

888-957-4675 Back to top

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321 SimpliSafe Reviews

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  1. User Score
    10
    July 16th, 2016 Greenville, RI
    0 people found this review helpful!
    Best deal for your money anywhere. Bought one for myself and am buying another for my son’s birthday!
    Read More
  2. User Score
    10
    July 15th, 2016 Pensacola, FL
    2 people found this review helpful!
    I have had Simplisafe for over two years. I have had the alarm go off twice when it was set at off. Not a big deal. Otherwise, it works fine they test the system every other week to be sure it is working. I set off the panic alarm once while working in the yard. I ran in the house but had missed there call and hit redail to phone them. They had already called 911 and put me on hold while they canceled the 911 call. System works good. Very happy customer.
    Read More
  3. User Score
    10
    July 14th, 2016 Oak Forest, IL
    0 people found this review helpful!
    I’m very satify with my diy system..works great I got a canary for video..
    Read More
  4. User Score
    9
    July 14th, 2016 Seattle, WA
    0 people found this review helpful!
    Everything so far has been good
    Read More
  5. User Score
    10
    July 14th, 2016 Tucson, AZ
    0 people found this review helpful!
    This has a little higher up front costs but the benefits for not being in a 3 year contract save you a lot of money in the long run. Very easy to set up (all companies use the same entry/ magnetic alarm of windows and doors. Also has motion detectors, freeze warnings, fire alarm monitoring. Has smart phone app, so I love this system!
    Read More
  6. User Score
    0
    July 12th, 2016 Englewood, OH
    3 people found this review helpful!
    Customer Service lied to me over and over. The system is not reliable at all and I cannot trust the system nor the company after getting the run around with their garbage unreliable service and equipment.
    Read More
  7. User Score
    10
    June 29th, 2016 Los Angeles, CA
    6 people found this review helpful!
    We replaced our Time Warner system, due to customer service issues, with SimpliSafe. The package arrived as promised (we bought it through Best Buy) and we had it installed and tested in about 30 minutes. That included taking down the old system sensors and putting up the new sensors. Theven devices installed included 2 motion detectors, 4 door sensors, 1 panic alarm button and a smoke detector. The system included easy to install instructions and didn’t require adding to our wi-fi since it’s completely cellular. The one thing I have an issue with is the keypad can be hard to read in low light situations. It’s not a deal-breaker. We have recommended the system to friends and family.
    Read More
  8. User Score
    9
    June 24th, 2016 Kansas City, MO
    7 people found this review helpful!
    We custom-ordered our SimpliSafe system for our new home. It came precisely as advertised, ready to install straight from the box. I had no trouble installing the system. We’ve been using it for six months with virtually no hiccups. The keychain remotes are sometimes glitchy, but overall we are very satisfied. I’ve accidentally set off the system while at home, and the responses from the central monitoring office was almost instantaneous.
    Read More
  9. User Score
    8
    June 24th, 2016 Santee, SC
    8 people found this review helpful!
    We are very pleased with the do-it yourself aspect of SimpliSafe, and found it very easy to install and customize to fit our needs. We have 5 entry doors, so we ordered more entry sensors and added the smoke alarm. We have had wonderful service and prompt delivery. The 3-day testing period worked great. We would recommend the company to anyone. I assigned each door sensor a name so I know which door is being opened at all times, which will help when our small grandchildren visit. We were notified immediately when a battery died in the smoke alarm. We look forward to getting the video surveilance for the
    outside area when it becomes availabe. Such a pleasant experience, in contrast to Vivent, with high-pressure door-to-door salesmen who prey on the elderly. My Mother was locked into a 3-year plan that she never understood how to use and couldn’t get out of until she moved to an assisted living facility in another state.
    Read More
  10. User Score
    10
    June 21st, 2016 New Port Richey, FL
    5 people found this review helpful!
    We had our system up and running in approx. 1 hour. Never a problem, Customer Service is very helpful and knowledgeable.
    Read More
  11. User Score
    3
    June 18th, 2016 Tujunga, CA
    9 people found this review helpful!
    I have been with SimpliSafe for two years and I find that the tech/customer service is mediocre at best.

    When I first installed the product, I had two false alarm events that dispatched police. Those events cost me more than the difference in savings that I would have incurred with a wired alarm.

    When I asked if they are responsible for the false alarms (which were caused by faulty switches that they eventually replaced, they said no, they will not reimburse me for the cost of the false alarms.

    Since then, the system has had problems. Most recently, the base station had intermittent connectivity issues with the keypad which exhibited by not responding to the master code being input. They said it was environmental even though nothing had changed (relative locations of keypad and base station over the two year period). The resolution was to find another location closer to the keypad for the base station which is not as ideal as the original one for the last two years.

    All in all, I am not satisfied with this company or it’s product.

    Read More
  12. User Score
    9
    June 12th, 2016 Fresno, CA
    7 people found this review helpful!
    I have had Simplisafe for 2 years. I added the monitoring service after a year. Great product. I highly recommend it. Simple installation and monitoring service is very fast to call when I have set off the alarm by mistake.
    Read More
  13. User Score
    8
    June 10th, 2016 Olney, MD
    7 people found this review helpful!
    Tried to get in touch with the company thru their home site but found it nearly impossible to find a phone number. They should have a better section on frequently asked questions for customers who have the system that have a concern. As of this writing, you need to be in purchasing mode to get someone to talk to.
    Read More
  14. User Score
    10
    June 9th, 2016 Endicott, NY
    4 people found this review helpful!
    Love my Simplisafe System.
    Read More
  15. User Score
    1
    June 4th, 2016 Richmond, VA
    10 people found this review helpful!
    Had a 25lb dog set off our motion sensor alarm which in itself isn’t the big deal. The alarm started 3 minutes after we left our house. Simplisafe who outsources their monitoring to C.O.P.S. Didn’t call us or the authorities for an hour and thirty minutes!! Got home put the system into test mode and didn’t receive a call varifying they received a text signal for 45 minutes! Simplisafe is simpli* heading right back out the door.
    Read More
  16. User Score
    2
    June 3rd, 2016 Abilene, TX
    8 people found this review helpful!
    I installed this system almost two years ago and it is fantastic. It was simply to install, customer services is outstanding and no contract is great. I have had a couple of technical issues with the equipment and I was on the phone for no more than a few minutes before I was speaking to an English speaking tech support person, who walked me through the necessary steps. I also have one piece of equipment that was defective, and they sent me a new replacement for it at no charge. I simply returned the defective unit to them in a pre-paid box which they sent with the replacement. The iPhone app is very easy to use and is great for setting or evening turning off your system remotely. You can walk out the door, forget to set and simply set from your phone before you leave your neighborhood. I have recommended this system to numerous friends and family.
    Read More
  17. User Score
    10
    June 3rd, 2016 Orland Park, IL
    4 people found this review helpful!
    This DIY system is great. easy to set up and operate. The money I saved on home owners insurance will pay for the $24.99 monthly fee and still had money to put in the bank. They have other price plans $14.99 just basic monitoring no email or text message alerts. $19.99 gives you email and text alerts but these two plans don’t allow you to control system from smart phone. I’m able to operate the system via my smart phone and I love that. I can add remove name any component threw the online dash board no need to call support or have a tech come out to install. I’ve seen some bad reviews on this system but I have had no issues. This is my first alarm system and like it. I have family that have ADT but say they pay about $50 a month for the same service I get for $24.99. If they want to add a component they have to have ADT tech come out and install it.
    Read More
  18. User Score
    10
    May 20th, 2016 Point Pleasant Beach, NJ
    3 people found this review helpful!
    Love it! No problems with equipment, product ordering, customer service or installation.
    Recommend this product!!
    Read More
  19. User Score
    10
    May 19th, 2016 Salisbury, NC
    13 people found this review helpful!
    We have had this system for about 6 months. The system was extremely easy to setup & use. We had one issue where the external siren was not working. I was able to get customer service on the line in less than 5 min. They quickly helped me to resolve the issue by reinstalling the siren through the keypad. I have also called them twice since then to have a couple of basic questions answered & still it took less than 5 min for them to answer. So I’m a little dumb founded about some of these reviews complaining about extreme wait times with customer service. A few tips. 1. Read the manual thoroughly. I can’t stress that enough even though the system is extremely easy to setup & use. 2. If the system fails to link to the monitoring center as other reviews have complained about relocate the base station near a window, (This is in the manual). If you are having a problem with false alarms make sure your sensors are installed properly with the correct distance between the magnet & the sensor. (Also in the manual). If you have a pet & the false alarm is due to the motion detecter make sure it is installed at the proper height & turn it upside down. (Also in the manual) You will not get coverage close to the floor but you pet will not set it off. I highly recommend this system & have done so with some family & friends who did purchase the system with no problems. The company has stated they are working to add video surveillance in the near future. I hope this review helps anyone who is on the fence about purchasing one of their systems. In my experience you won’t be sorry that you did.
    Read More
  20. User Score
    10
    April 27th, 2016 Mount Orab, OH
    4 people found this review helpful!
    We have had a Simplisafe system since October of 2015. No problems ever. Even moved to a much bigger house and brought the system with me. Very easy to move. Just change address online and purchase additional pieces needed. Easy to add components. Highly recommended
    Read More

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Our Score
8.4
User Score
7.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
No fees

Monitoring

Response Time
Fast

Time in Business

Total # of years
8 Years

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
321
Our Score
9.4
User Score
8.7
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,144