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SimpliSafe is a Do It Yourself home security system company. The company was founded in 2006 with the goal of offering a wireless, no-contract, and inexpensive home security system for the average individual. They are currently based out of Boston, Massachusetts.
How Does Simplisafe Stack up?
What makes SimpliSafe unique is how straightforward it has made purchasing equipment and how simple its equipment is to install. And while the company offers some of the most competitive monitoring prices in the industry, coupled with month-to-month monitoring plans, one potential drawback is it does not offer video surveillance, a feature we found many customers look for in a home security system.
No Annual Contract
It offers month-to-month monitoring service plans.
Monitoring Starting at $14.99/Mo.
It offers one of the industry’s cheapest service plans starting at $14.99/mo. Its most expensive plan runs at $24.99/mo.
3-Year Equipment Warranty
All equipment comes with a 3-year limited warranty.
60-Day Money-Back Guarantee
If you’re dissatisfied with its equipment or service, you may cancel within 60 days and receive a full money-back refund.
Good Option For Renters
For those living in a rented property or apartment, SimpliSafe’s equipment is wireless, which means no intrusive hardwiring is required. Also, its month-to-month monitoring service plans makes it easy to cancel at any time.
What Customers Are Saying
Based on the user reviews we’ve received, SimpliSafe customers like how easy the equipment is to set up, how knowledgeable the company’s customer service team is, and how inexpensive its monitoring service plans are.
No Video Surveillance
Simplisafe does not currently offer a video surveillance option. If this is a must-have for you, you’ll either need to wait, or find another security provider that offers this.
Higher Upfront Costs
While many customers will save money in the long-run due to its cheaper monitoring service fee, the upfront equipment cost can set you back anywhere from $199 to $500+. We’ve found that some DIY security companies have no upfront equipment fees.
No Professional Installation Option
It does not provide the option to have its equipment professionally setup.
Recent Reports of System Vulnerability
As reported by Forbes in February 2016, its hardware can easily be hacked, rending the system ineffective.
What Customers Are Saying
Based on user reviews we’ve received, SimpliSafe customers’ chief complaints center on technical issues with the equipment, long customer service wait times, and issues receiving the correct hardware they ordered.
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