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SimpliSafe-Logo

SimpliSafe

DIY Installation, No Contract, $230-640 for equipment

Our Score
8.1
User Score
5.5

Visit Site

Our Score
8.1
User Score
5.5
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
667

This Review is maintained by Chase Sagum

Review Last Updated: May 22, 2018

Founded in 2006, SimpliSafe is a “do it yourself” home security system company based out of Boston, Massachusetts. SimpliSafe’s goal is to offer affordable, wireless, no-contract home security systems for average individuals.  The security company offers basic security features, including burglar alarms, a panic button to notify police, fire detectors, motion dectors, freeze sensors, flood sensors, and a wireless keypad. SimpliSafe equipment can be ordered online and is customer-owned after purchase. SimpliSafe is unique because its equipment is straightforward to purchase and simple to install. The company provides several Simplisafe packages to choose from. Customers of SimpliSafe get to take advantage some of the most competitive monitoring prices in the industry.

The Good

  • No long-term contracts
  • Simplisafe monitoring starting at $14.99/month
  • 3-year equipment warranty
  • 60-day money back guarantee
  • Good home security option for renters

No Long-Term Contracts

SimpliSafe does not require its customers to sign into lengthy contracts. Instead, the company offers flexible month-to-month monitoring service plans.

Monitoring Starting at $14.99/Month

Though Simplisafe home security is widely popular for their DIY systems, the company does offer professional monitoring as well. SimpliSafe caters to customers of all budgets by providing some of the most affordable monitoring plans in the industry. Packages range from $14.99/month for the Standard monitoring plan to $24.99 for the Interactive plan. Both offer 24/7 alarm monitoring from a professional monitoring center and a cellular connection to emergency services, covering all motion sensors and detection devices. The more expensive Interactive plan, however, allows users to receive SMS/email alerts, secret alerts, and the ability to arm or disarm from anywhere.

Each plan is billed on a monthly fee basis, but customers are free to cancel at any time with no additional fees or consequences.

Equipment Innovation

Simplisafe equipment comes has been redesigned to be more sleek and attractive. Each Simplisafe package includes a base station with a variety of products that can be customizable to fit budget and need. Equipment available includes: motion sensors, window sensors, door sensors, freeze sensors, water sensors, panic buttons, Simplisafe security cameras, smoke detectors, and wireless keypad control. Simplisafe offers a mobile app for smartphones which acts as a control panel on the go, giving customers continuous access to Simplisafe monitoring. There, customers can arm and disarm the alarm system, view Simplisafe camera footage, and receive Simplisafe alarm notifications.

3-Year Equipment Warranty

All SimpliSafe equipment comes with a 3-year product warranty. If anything goes wrong with the system, SimpliSafe will replace the part for free.

60-Day Money-Back Guarantee

Potential customers have the opportunity to test a SimpliSafe alarm system package for 60 days. If the customer is dissatisfied with the equipment or service, they can send it back for a full refund.

Good Home Security Option For Renters

SimpliSafe’s equipment is wireless, which means that no intrusive hardwiring is required. Additionally, the base station and system is portable, so it can easily be moved if the customer needs to relocate.

The Bad

  • Upfront costs
  • No professional installation option
  • Recent reports of system vulnerability
  • Customer complaints

Upfront Costs

Although many SimpliSafe customers will still save money in the long run due to the company’s low monthly monitoring prices, there is an upfront equipment fee that ranges from $200 to $500+. There are five Simplisafe package options to fit a variety of budgets and needs, however, none include a carbon monoxide detector. Also important to note: you own this equipment forever after purchasing. Regardless, this price amounts to years of monitoring service from other top-rated alarm companies. If you need a system immediately and do not have cash on hand, there are other DIY security companies that do not charge any upfront equipment fees.

No Professional Installation Option

Some customers would prefer to have their home security system professionally installed rather than doing it themselves. Unfortunately, SimpliSafe does not offer professional installation options.

Recent Reports of System Vulnerability

As reported by Forbes in February 2016, SimpliSafe hardware is vulnerable to hackers, which could compromise the security of the home.

Customer Complaints

According to the user reviews we’ve received, chief complaints from SimpliSafe customers center around technical problems with the equipment, long customer service and monitoring center wait times, and issues with receiving the wrong hardware. Those complaints about the equipment include motion detectors, window sensors, and the mobile app not functioning correctly.

The Bottom Line

If you would like the peace of mind that a home security system provides without having to sign into a lengthy contract, SimpliSafe may be a good option for you. With SimpliSafe, customers receive professional monitoring services for a low monthly fee—$14.99, depending on the monitoring plan.

While the month-to-month fees are very affordable, SimpliSafe’s upfront equipment costs, $200 to $500+, can be pricey. If you’re more interested in a small upfront fee and are willing to pay a bit more per month, check out the reviews on Frontpoint Security and Protect America.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.0
$19.99-$42.99
$0

#2

7.3
$34.99
$99

#3

3.1
29.99-59.95
$99

#5
SimpliSafe-Logo

5.5
$14.99
$229.96-638.85

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667 SimpliSafe Reviews

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  1. User Score
    0
    May 23rd, 2018 Irwin, PA
    0 people found this review helpful!
    I no longer will recommend Simplisafe to friends and relatives.

    We have had the Simplisafe system installed for over three years with billing costs of $14.95/month.

    This allowed for active system monitoring by their monitoring company.

    The equipment was rather unreliable at times giving false alarms requiring the monitoring company to contact us to see if the police should be notified.

    Since the property was in another town, 40 miles away, we were able to use our computer to go online and see what sensor was causing the alarm.

    We had several false alarms from sensors at various times so we were able to tell the monitoring company not to send the police. Obviously if the police received frequent false alarms we could be charged for the police responding frequently of have the police just put the call at the bottom of the list.

    Recently we had the need to check the condition of the sensors (Not to enable or disable the alarm but just check to see if any sensors were faulty) and found that we were not able to check the sensor status from our computer. (We do not have any mobile devices).

    When we accessed the Simplisafe site we were told that we now would have to pay for the more expensive service $24.95/month even if we just wanted to check the status of the sensors!

    In addition to Simplisafe having equipment problems (Two of our remote entry key fobs failed as well as numerous sensor failures) the waits for customer service were always extremely long.

    Read More
  2. User Score
    2
    May 21st, 2018
    1 people found this review helpful!
    Recently purchased a SimpliSafe Home Security system. Up front, the system is easy to set of and seems to work fine. However, to date, I have noticed one major problem that is actually a blatant misrepresentation by the company. On its website, Simplisafe represents as follows – “Detects intruders, not pets. Alarms that cry wolf? No thanks. We precision-engineered our motion sensors to detect the unique heat signature of humans. No pets.” In fact, pets do set the motion detectors off, even small pets. This was confirmed by email when I contacted Simplisafe. In fact, the representative admitted that even appliances can set off the motion detector! So beware if you have pets or appliances.

    I have advised them to take down the false advertisement. To date, it remains up on their website.

    Read More
  3. User Score
    2
    May 14th, 2018 Palo Alto, CA
    1 people found this review helpful!
    Seems to be a disconnect between your order history, previous communications, and product knowledge. Typical plague when a company comes out with a new idea that catches on, then is forced to hire too many phone reps. The knowledge base varies from very knowledgeable to standard / boilerplate answers to bordering on clueless. True with wait times, after 15 minutes, left a message (they direct you to do so) then no return call. This also occurred with their email request for my phone number. No return call

    Shame.

    Read More
  4. User Score
    10
    May 13th, 2018 Fort Lauderdale, FL
    3 people found this review helpful!
    I have been with simplisafe for over 6 yrs. I have had only i Motion detector fail and it was replaced free within 3 days. Service and response time are great. I have 5 motion, 1 Glass breaking, and 7 entrance sensors. I am most impressed with response time, from when the alarm goes off till the phone rings.
    Read More
  5. User Score
    0
    May 8th, 2018 Greensboro, NC
    3 people found this review helpful!
    There is no customers service only personnel to look at your system online and tell you what you can see online. Will not let you talk to anyone else even personnel in marketing. If you have a problem it is just tough. I have three systems, Two I have not hooked up yet. When I purchase last year was told when new system came out current customers would be offered the system in place of their current system. The new system has been out for a while but I was advised that marketing made no arrangements for customers. This company is only interested in sales and not customers.
    Read More
  6. User Score
    0
    May 7th, 2018
    3 people found this review helpful!
    They have tied up over $400 of my money on an equipment purchase and it’s been 2 months and they tell me lies and on a wild goose chase. I have not received anything from them but a head time. I believe they are a scam! DON’T BUY FROM THIS COMPANY. I can’t even get a manager on the phone!
    Read More
  7. User Score
    1
    May 6th, 2018 Wallingford, CT
    3 people found this review helpful!
    I Have been with Simplisafe for years and was one of their original customers. Recently I ran into problems with the base station going off line and no report being sent that there was a problem. Since I have had the service as soon as there was some type of problem with the base station there would be an immediate notification. This comes in handy if the power gets cut to the base station or anything else that could put it off line. Once the base station goes off line your system is basically not alarming. I made many calls to customer service and they swore that Simplisafe never had such a feature … Really .. Are you kidding me. Anyway the company has gotten so big the @ss doesn’t know what the elbow is doing. Long story short I had to cancel my service and I found a comparable company that has many of the same features. They seem popping up all over. It is a shame that when company gets so big the customer service just goes right into the toilet. They used to have amazing customer service and technical support. At this point I no longer recommend Simplisafe. If your not notified when there are equipment troubles with the system it is pretty much a useless system.
    Read More
  8. User Score
    1
    May 4th, 2018
    5 people found this review helpful!
    From problems with the shoddy equipment to the customer NO service department, I cancelled my service today after a year and a half – and I only have the base package! Not much to go wrong – or so I thought. From having to replace the chip in the base station, to the key fob working part time at best, to the key pad just dying while I was trying to disarm it, the problems were endless. The dying key pad was the final straw. The alarm went off one morning because I was unable to enter the code into the dying pad and the key fob wasn’t working either. When they called to see if I needed assistance I could hardly even understand them over the loud, blaring alarm. I had no way to disarm it. When I was told I was being put on hold until someone could assist me with turning it off, I pitched a fit and they got someone on the line within a couple of minutes. Apparently you have to raise hell to get anything done with these people. I was certainly not going to wait on hold for the hour+ time I’ve waited in the past. By the way, pressing 5 and leaving a message is fruitless. Don’t waste your time. I received a replacement pad, but when I attempted to set it up, I couldn’t access the menu because of an error message displayed on the pad. Over the course of 12 days I called five times and left messages stating what the problem was and that I do not get home until at least 6 and to please call me back then. EVERY time I got a call back, it wasn’t the same evening, it was the next day before noon while I was at work and unable to access my equipment. When I finally got someone on the phone to cancel my service I was informed that I still had to pay for the entire month of monitoring because they can only refund the amount of $14.99… Good riddance!
    Read More
  9. User Score
    0
    May 3rd, 2018 Parker, CO
    3 people found this review helpful!
    Run away from this brand. Their customer service center is perhaps the worst I’ve seen. The refused my request to speak to a manager over their shipping mistake. They refused to make it right in any way shape or form. The decided a return of a $670 system was preferable to any other alternative and their customer manager apparently agreed. No problem: you lost a customer, got a returned system and someone who enjoys posting their issues online. Make it Right SimpliSafe.
    Read More
  10. User Score
    8
    May 3rd, 2018 Pomona, CA
    1 people found this review helpful!
    The system online account services page became hard to find what I am looking for now; had to call for help. Hope the security service quality stays the same and keep up the good work.
    Read More
  11. User Score
    2
    April 27th, 2018
    4 people found this review helpful!
    Simplisafe app does not work for computer. cannot access info about account on computer. after logging in get only blank screen and customer service does not know why. Seen many of same complaint from others on web search. Need to get rid of IT guy who set this up and get it fixed.

    Is Simplisafe becoming the next cable provider in terms of service? We all know how terrible it is to deal with cable service like Comcast. Future of Simplisafe the same???

    Read More
  12. User Score
    7
    April 24th, 2018
    2 people found this review helpful!
    Recently I’ve been having a lot of “link will not connect to dispatch”. I have had it approximately 8 times over the last year. Also, there are long call center support waits when trying to get assistance to reset the system. I’ve recently considered moving to another company.
    Read More
  13. User Score
    1
    April 23rd, 2018
    3 people found this review helpful!
    Seem pretty dense at customer service
    Same issue for over a month and all they are,automated responses because no human being could be that stupid.
    Read More
  14. User Score
    1
    April 19th, 2018 Santa Clara, CA
    4 people found this review helpful!
    I was ready to pull the trigger for Simplisafe and called for more information. The customer service agent was chewing gum while talking with me. He didn’t really have good customer service skills and that left me with a bad impression of the company. Instead, I called a local company with good Yelp reviews that installed a 2GIG system that are much better than Simplisafe that I can also home automate. I did have to sign a 3 year contract and pay a little more per month but it’s worth it. I can reach out to them if I have any issues with the system. The system has Z-wave technology so I can go to a different monitoring service after my contract is up. The cost was half of Simplisafe upfront since I upgraded the control panel. I’m really happy I made the right choice. Looking at the other reviews here really validated my choice.
    Read More
  15. User Score
    4
    April 16th, 2018
    4 people found this review helpful!
    I’ve had the original system for two years now with no problems. Spent over $500. Now they made improvements but none of the NEW components will work with original system. Oh my, what engineer thought of that, Ohn it must’ve been sales department because you would have to buy a WHOLE new system to get the improvements!!
    Read More
  16. User Score
    5
    April 14th, 2018 Washington, PA
    2 people found this review helpful!
    Good value with a big drawback. There is no red light indicating that the alarm is active on the keypad. Easy to trigger the alarm by accident.
    Read More
  17. User Score
    0
    April 12th, 2018 Oviedo, FL
    4 people found this review helpful!
    I purchased the system at the time cameras weren’t available. When they came out with the cameras less then a year prior to purchasing. I purchased 2 cameras. I am very good at setting up technical devices. No matter how much I tried using each camera it wouldn’t work. Therefore I called Technical Support. Oh God what a disappointment. The gentleman knew nothing and did nothing. $220.00 + Tax and his answer was sorry I can’t help you. I then said can’t you switch me to someone who knows more then you. His answer was No. He then said to send them back for a full refund. I was fuming. It’s companies as such that will loss business.
    Read More
  18. User Score
    7
    April 11th, 2018 Wilmington, NC
    2 people found this review helpful!
    Note: This is a review of the old version, as the new came out about a month after purchase.
    Have had this for almost 4 months. Setup wasn’t too bad. Everything seemed to work, as promised. I did call customer support initially, as the base wouldn’t connect to a cell network. Was told T-Mobile was having an issue and it was taking a bit longer than normal to initialize/sync with SimpliSafe. It was fine by the next morning.
    Tip: when going to setup, note on the boxes where the sensor is installed. Then, you can easily label them online or in the app on your phone. Camera installed fairly easily.
    I did get a few false alarms on one motion sensor. Luckily, I was just arriving home both times and everything looked fine. They stayed on the phone with me, while I checked. I changed the sensitivity to low and so far, so good (perhaps the cat was setting it off, somehow).
    When testing w/ Panic button and testing the smoke detector, I received calls from SimpliSafe within 30-60 secs. Great response time!
    As far as the concerns with it being hacked….true, it can be. However, it requires that a thief knows that you have an alarm and what brand you have, build a device and either sit outside, near your house or stash it somewhere nearby and get it later (not likely with vast majority of criminals). It also only intercepts the signal between keypad and base station. So, to minimize this risk:
    1. Don’t advertise what brand of system you have (use generic signs, if you want).
    2. I even cover up the keypad, so that it can’t be seen w/ the logo on it.
    3. Only use your smartphone to arm/disarm, to avoid an intercept.
    4. Change your pin code on occasion.
    5. Hide base station behind something (but near outside wall).

    Overall, upfront costs and adding sensors can be a bit pricey, but you own it and can take it with you, if you move. No contract and several levels of monitoring (cheaper than most competitors) sold me.

    Read More
  19. User Score
    4
    April 10th, 2018 Denver, CO
    3 people found this review helpful!
    This company does not have adequate protection against Carbon Monoxide. The newest system does not even offer that option even though they promised it 3 months ago. Its pretty lame. Further the base station that I received had to be required before it would work (I had to install a new mother board myself) and I had a defective smoke detector that had to be replaced. This is pretty poor.
    Read More
  20. User Score
    1
    April 2nd, 2018 Pickton, TX
    6 people found this review helpful!
    i have had this system for 2 years ad the last year have been unable to link to dispatch. made several attempts to cancel and still being charged the monthly fee. looks like i am going to have to cancel my credit card for payment to stop
    Read More

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Our Score
8.1
User Score
5.5
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
667
Our Score
9.0
User Score
8.0
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,167