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SimpliSafe

SimpliSafe offers a DIY home security and automation system. Low monthly monitoring costs and high up-front fees.

Our Score
8.1
User Score
5.1
Our Score
8.1
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$15-25

Install & Equipment Fee

$229-1000

Contract Length

None

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

776

This Review is maintained by Chase Sagum

Review Last Updated: September 13, 2019

SimpliSafe is a DIY home security monitoring service that offers various home security packages. Customers can customize their security packages or can choose from a package already created. The company has low monthly monitoring fees and doesn’t require a contract, but they charge high upfront fees. People can monitor their home automations and security system straight from SimpliSafe’s app.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.9
$34.95-59.99
$199-499

#5
SimpliSafe-Logo

5.1
$15-25
$229-1000

Pros

Low Monthly Monitoring Cost

SimpliSafe has two, 24/7 monitoring plans. “The Standard” is a home security service that is $15/month. It uses a cellular connection through Verizon and T-Mobile. “The Interactive” is a professional monitoring plan is $25/month. This includes smart home integrations and alerts via mobile app, as well us unlimited camera recording. These monthly fees are lower than other home security systems.

Standard: $15/month
  • 24/7 cellular monitoring
  • Smart home monitoring (fire, smoke, water, etc)
Interactive: $25/month
  • 24/7 cellular monitoring
  • Smart home monitoring (fire, smoke, water, etc)
  • Smart home integrations (Amazon Alexa, Apple, August, Google Assistant)
  • Mobile App use
  • Text alerts
  • Video verification and camera recording

SimpliSafe Has No Contracts

SimpliSafe does not require its customers to sign a long-term contract. Instead, their contracts are month-to-month. The company is able to do this because customers buy the home security systems up front, which means the up-front fees will be high. The equipment you purchase has a 3-year warranty and a 60-day money-back guarantee.

DIY Installation

DIY installation can be a pro or a con depending on the individual. SimpliSafe is good for those interested in buying their own home security equipment and setting up the sensors and keypad however they want. Those who want the help of a technician can pay $79 for professional installation.

Read About Protect America’s DIY Security Systems

Cons

SimpliSafe Complaints

In 2019 so far, Best Home Security Company reviewers have given SimpliSafe an average customer rating of 3.5/10. The biggest complaints of SimpliSafe are:

  • Sensors. Many customers report having to replace faulty sensors – not connecting to the overall home security system properly, or not sticking to the walls/doors. Specific reviews mention the carbon monoxide sensor.
  • Cheap Equipment. In addition to issues with the sensors, many report that they have experienced issues and glitches with the entire system.
  • False Alarms. Because of the sensor and equipment issues, customers are also reporting false alarms with the SimpliSafe system
  • Customer Service. Reviewers mention that customer service is difficult to work with. Some customer reps have not been helpful in dealing with system issues customers have.

You can read more reviews from real SimpliSafe customers below.

High Upfront Fees

SimpliSafe customers have to pay for their equipment upfront, which means they will pay a minimum of $229 upfront for SimpliSafe’s most basic system, and over $775 for the most comprehensive system, a doorbell camera, and indoor cameras. This can be expensive for homeowners who don’t have the funds to make a large payment upfront before receiving their home security equipment.

SimpliSafe Packages

Most packages include no contracts, 24/7 professional monitoring, and no phone line is needed. All offered packages come with a. base station, keypad, and sensors.

The Foundation: $229.00

This is the smallest equipment package SimpliSafe offers – made for small homes and apartments. It includes a main door sensor, motion sensor, base station, and keypad. As with all plans, buyers can add on SimpliSafe products: a video doorbell (with two-way audio and motion alert) for $169, and SimpliSafe camera for $99. The camera offers motion alerts and you can stream live feed from your app.

The Essentials: $259.95

The next package from SimpliSafe is “The Essentials”. Instead of one sensor, this package includes three door sensors. It comes with the base station and keypad.

The Hearth: $374.91

Additional equipment includes a key fob, a smoke detector, and a 105dB siren. Only one motion sensor is included.

The Knox: $449.87

This kit is ideal for larger homes, as it includes twice as many sensors as the previous packages: six entry sensors and 2 motion sensors.

The Haven: $489.86

While this package only includes four entry sensors, it also has a water sensor and a freeze sensor, which will alert you if the temperature in your home drops below 41 degrees. All of these home automation features can be monitored by the company’s app.

The Fortress: $509.86

This security system is unique in its offering of two keypads – one for upstairs and for downstairs. This home security set also includes the key fob, panic button, siren, two motion sensors, and six entry sensors.

Simplisafe and Hackers

In years past, SimpliSafe has had issues with their hardware getting hacked as reported by Forbes back in February 2016. As recent as 2019, there were reports that the system could be compromised with a wireless emitter.

Our Recommendation

SimpliSafe is appealing to those in search of home security because of the low monthly monitoring fees. People are also drawn to SimpliSafe because of the DIY installation – they can install it on their own time wherever they want. However, customer service may not be able to help if you run into issues. Many negative reviews about SimpliSafe’s equipment (motion sensor) lead us to believe the low monitoring costs are not worth it. Additionally, customers will pay a lot up-front to buy sensors and other equipment that get a lot of negative reviews. If you do purchase SimpliSafe, the good news is that there are no contracts and the company offers a 60-day money-back guarantee.

We recommend comparing SimpliSafe to the top-rated home security companies with professional monitoring and minimal upfront fees.


SimpliSafe vs Ring vs ADT

  SimpliSafe Ring ADT Frontpoint
Basic Home Security Monitoring $14.99 $10 $27.99 - $52.99 $34.99
Home Automation Monitoring $14.99 $10 $52.99 $44.99 - $49.99
Video Home Security Monitoring $25 $10 $58.99 $49.99
Equipment Upfront $229 - $977 $199 - $1400 Yes; Price Undisclosed $69 - $833
Contract None None 3-year 3-year
Installation DIY or Professional: $79 DIY Professional; $99 DIY

SimpliSafe Equipment Add-Ons

  • Video doorbell: $169.
    Includes motion alerts and 2-way audio so you can see who is at your door from your phone.
  • Indoor camera: $99
    The SimpliCam indoor camera from Simplisafe sends motion alerts to your phone and streams live.
  • Siren: $59.99
    This alarm is 105db, completely wireless, and can be used in or outdoors.
  • Entry sensor: $14.99
  • Motion sensor: $29.99
  • Glassbreak sensor: $34.00
  • Freeze sensor: $29.99
  • Water / flood sensor: $19.99
  • Smoke detector: $29.99
  • Panic button: $19.99
  • Keypad: $69.99
  • Keyfob: $24.9

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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776 SimpliSafe Reviews

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  1. User Score
    0
    April 14th, 2019 Knoxville, TN
    7 people found this review helpful!
    UPDATE: My alarm set of for 4 minutes. It then shut off. I wasn’t able to answer the phone. I received a knock at my door 10 minutes later. I wasn’t able to answer it. The police then left. Nothing about what happened is safe or would have helped me if I was in real danger. I feel less safe with this system than without.

    If I could rate this less than a 0, I would. I bought this for protection while my fiancé was deployed oversees, and couldn’t feel less safe. At times, it comes unstuck and tells me windows or doors are open. That’s scary enough.

    Read More
  2. User Score
    0
    April 5th, 2019 Manteca, CA
    3 people found this review helpful!
    I recently purchased simple safe set the unit up didn’t work called support send me out another chip that didn’t work all this time my house is been down without security promised me they would send another unit guaranteed to be here Saturday The gentleman on the phone talk to a supervisor and guarantee that it would be there Saturday got a confirmation that it had been shipped but wrong address when called about the address they informed me that had not been shipped even though they said it was under confirmation product didn’t work asked to speak to a supervisor was put on hold for 30 minutes and disconnected tried their survey they sent me survey says link cant be found then was told they don’t do Saturday delivery very dishonest work ethic by the people on the phone but did say They refund my money when they got the Quitman back extremely poor service
    Read More
  3. User Score
    0
    April 5th, 2019 Walden, NY
    3 people found this review helpful!
    Purchased the system, including 3 CO sensors. After 4 months and several calls, SimpliSafe recognized there is problem with the CO sensors; thus, the replacement sensors are on backorder. The first 2 months SimpliSafe provided free monitoring of the system, but the last 2 months they began to charge for monitoring. Claiming the system was not performing as presented, I objected to these charges. Even though the charges were nominal, I felt “used” by SimpliSafe and objected to this arbitrary decision. I question any company that does not stand 100% behind their product and service. Beware of my experience.
    Read More
  4. User Score
    4
    April 1st, 2019
    1 people found this review helpful!
    Simplisafe carbon monoxide detectors have been unavailable/on back order since I ordered my system several months ago. A call to them today also said unavailable and they don’t know when they will be back. Hello, there is more than one carbon monoxide detector out there, if their current company is not providing, then how about other options? Duh? Also, the guy that answers the 800 call with options sounds very unfriendly and not at all welcoming, i didn’t notice that at first but since i have called that number multiple times, the same mean guy still does the options and without feeling or gratitude for choosing Simplisafe or without anything friendly to say. Customer disservice? Probably, not the smartest people that answer the phones there. Very disappointed so far
    Read More
  5. User Score
    10
    March 27th, 2019 Monticello, WI
    4 people found this review helpful!
    We’ve had the SimpliSafe system installed for a few years now and it has performed flawlessly. It was easy to set up and it is easy to maintain. Testing the system is quick and easy. We have accidentally set of alarms (our fault) on a few occasions and always receive calls from SimpliSafe within about 30 seconds. This is a great and reliable security system.
    Read More
  6. User Score
    0
    March 26th, 2019 New Orleans, LA
    6 people found this review helpful!
    This company is awful. They claimed to have filed permits for my alarm system but did not. The city notified me that the cops would no longer come if my system contacted them. I contacted simplisafe and got the run around for days. These people are awful.
    Read More
  7. User Score
    10
    March 22nd, 2019
    2 people found this review helpful!
    I have been a simplisafe customer for a couple of years. Have not had one single issue with it! Works flawlessly evertime. Have set it off myself a lot of times, and call center calls immediately. If I don’t answer it calls my backup. My opinion there is no better system for the money! Monitoring rates are the best you can find.
    I also hid my command center where crooks can’t possibly find it in one minute! I saw the video too!!!
    Read More
  8. User Score
    2
    March 21st, 2019
    7 people found this review helpful!
    We’ve had simplisafe for about 2 years. The other evening my dog started profusely barking so I go to see that the alarm isn’t set. I arm it and it says, “door or window open”. I worry, call them and customer service transfers me to tech support where I wait for about 30 min to speak with someone. Meanwhile I have reset the doors I’ve used, resynched the system twice, walked through the house with a knife in case the system is right, and log into my laptop to check what sensor is open. All before tech support comes on. The sensor ended up being a window sensor that was literally connected magnetically together, so even if someone were to have used that window it wouldn’t have alarmed.. but it still was sending open to the system. So they sent me some new adhesive, cool. Ok so this was my second BAD experience. I had called them one time in the past about a year and half ago because there was a shrill chirp and I couldn’t figure out where it was coming from and what it meant. The simplisafe guy had no clue how to help me but I finally figured it out on my own while being on the phone with him and simply replaced the batteries in the siren. It took WAY TOO LONG for such a stupid thing. He was nice but it was about 2am. SO back to the other evening, all I want is to be able to know on my keypad what sensor is open (like my really old ADT panel showed me). Simplisafe informed me I need to buy a whole new system from them to get the updated version. I’m sorry, what? You don’t support your current customer base and enable the products like the sensors to still work with your newer version? I just bought and installed this system around this time 2 years ago. Why was I not told that the new edition was coming or given any support to want to remain a customer? What type of business model doesn’t offer their clients a future upgrade ability or replacement option without requiring them to ditch their old stuff and buy A WHOLE NEW SYSTEM? Meanwhile the tech guy had told me I should be able to get 40% off as a current customer.. but when I called customer service the next day, the rude lady offered me 15%. So I had to play that game with her. I’m disappointed and disgusted all around with the company’s support. Out of principle I don’t want another simplisafe system .. (just in case rev 3 is coming out and I need to get that one in the next 2 yrs!) so I guess I have to shop some alternatives. Thanks again Simplisafe for always seeming to drop the ball.
    Read More
  9. User Score
    10
    March 21st, 2019 Brunswick, ME
    2 people found this review helpful!
    I have had SimplySafe at my office protecting 2 buildings since 2016. The only problem I encountered was Keypad started not connecting and a battery changed solved that. I had one smoke detector malfunctioning and with a couple support calls they replaced the component and have had no issues since. I works exceptionally well and I would highly recommend this system. I am adding one to my home this week.
    Read More
  10. User Score
    3
    March 17th, 2019
    4 people found this review helpful!
    Had issues with their website and ordering additional sensors. Charged credit card but left items in cart and showing pending. Customer service had no clue, they supposedly elevated problem up but, 2 weeks later nothing (despite asking twice for an update). I decided to purchase the sensors off EBay (much cheaper too) and dispute charge in card.

    System is easy to install and works well – they just need to fire their support and website staff. Replace them with competent and attentive folks.

    Not having the other issues denoted on this site (thankfully).

    Read More
  11. User Score
    0
    March 14th, 2019 Huntsville, AL
    4 people found this review helpful!
    After 5 false alarms and many other problems, I’ve had it with SimpliSafe; it’s tome to tell the world what a failure SimpliSafe is, cancel my service, and send the system-crap back for a refund.
    1) it’s so simple that it is not secure or safe: after $800 worth of sensors, 5 don’t work: two of which keep giving us false alarms (the police no longer go to the house to check because SimpliSafe has cried wolf too many times).
    2) setup forces users to use preselected names for sensors (e.g., patio door when we don’t have a patio and we already used back Door for the other door on our house) and provides no correlation between serial numbers and setup names … makes it impossible to know which sensor(s) are being triggered.
    3) if you don’t have internet or WiFi, they “say” it will work using a cell signal; but none of their customer service people know that your system is a cell-signal system … they talk down to you like you are required to have internet and WiFi.
    4) if you want two or more people to be able to monitor/arm/disarm the system, you have to share the same email and password (which is inherently insecure … truly secure systems require unique, secret, private identity to be authenticated which means NO SHARED PASSWORDS can be allowed … if a couple gets a divorce, the one kicked out of the house can legitimately wreak havoc in the other).
    5) the base station firmware updates… remember the marketing people at SimpliSafe swore we could use the system without internet or WiFi … actually, when our base station firmware was not compatible with the cell tower server, most of the SimpliSafe tech support was clueless that it was failing to connect because the firmware update was not loaded… after they figured that out, they shipped us a replacement base station assuming it would have updated firmware … … … you guessed it, they don’t update firmware before shipping inventory from their warehouse … after getting the second basestation (now 2 with the wrong firmware), I had to use the data plan on my cell phone to create a WiFi hotspot to download the firmware update … jeez, why pay SimpliSafe when I’m working harder than they are?
    6) now they have put more money in their founder’s pocket by subcontracting our the monitoring-call Service; since the monitoring call service toll free number was not on my contact for SimpliSafe, it looked like a scam/hacker/marketing call so I did not answer it (two weeks later they sent an email out telling people about the new number … however, since the monitoring/call service does not have access to see what sensor(s) in your system is(are) triggered when the system alerts, they are useless to help decide if the police should be called… the SimpliSafe operations staff has been severely reduced, so there is now an hour wait to get someone online to diagnose if it’s an alert from one sensor gone bad (ie, a false alarm) or if many sensors are seeing a burglar go through your house and steal you blind.

    SimpliSafe might have been a good idea by a college student wanting security for his dorm room, but he has proven to be shallow and incompetent at maturing the idea into a real security solution.

    Read More
  12. User Score
    3
    March 10th, 2019 Banner Elk, NC
    4 people found this review helpful!
    The system is subject to random resets and self-arming. When you take away monitoring, you may lose access to camera feeds. This cannot be fixed remotely meaning this is not a system to set up to monitor elderly family in other cities. Very disappointing.
    Read More
  13. User Score
    3
    March 9th, 2019 Price, UT
    4 people found this review helpful!
    The Momation Detectors use the 123 Batters and are very expensive Simple Safe needs to find less expensive . I can’t find them anywhere I live, I have to order them from Simpli Safe or Drive 2 hours 2 get them.
    Read More
  14. User Score
    0
    March 9th, 2019
    5 people found this review helpful!
    worst customer service ever, lied about next day air talked to 6 different customer service people everyone had a different excuse didn’t send the base station or key pad in which that is the main components to make the system work also double charged my credit card. will not recommend.
    Read More
  15. User Score
    1
    March 8th, 2019
    3 people found this review helpful!
    Equipment fails continuously. Customer service is as bad as it could be. Warranty is a joke…I have had my system for eight months and still have never had everything work at the same time…yet everything is out of warranty. Save your money,..try ANYTHING else!
    Read More
  16. User Score
    6
    March 7th, 2019 Memphis, TN
    3 people found this review helpful!
    When are you going to get your act together with the carbon monoxide detectors?
    You sold me one and had no issues taking the money, now give me the product and service pls.
    .
    Read More
  17. User Score
    8
    March 3rd, 2019
    1 people found this review helpful!
    I have had the SimpliSafe system for about a year and am pleased and took less than an hour to install.
    Read More
  18. User Score
    0
    February 17th, 2019 Klamath Falls, OR
    8 people found this review helpful!
    On 7/31/2018 I upgraded an existing system we had from SimpliSafe, from a solicitation to upgrade for a reduced price by returning our old system. We purchased a camera as part of the package but could not get it to work.

    The cameras did not work and we switched out at least 5 of them. Two worked for about a week and then went off line and could not be reconnected. I have spent at least at least 648 minutes (which is 10.8 HOURS) over a minimum of 28 phone calls to rectify the situation. It took an act of congress to receive $59.40 refund for the non-functioning camera. I finally became so frustrated I cancelled both our personal and business accounts. We asked for a refund on the system, Simplisafe refused stating the order was over 60 days. This was over sixty days because we kept trying to get the camera to work and Simplisafe continued to insist we replace the camera. I spent hours trying to get this to work from August through the end of November and then waited months to receive the refund after many LONG phone calls being told it was being refunded and then excuse after excuse of why it had not been refunded. I would have given up trying to get the $59.40 back but it is the principal. How many people have the stolen money from? People who just give up because you really have little reasonable options. I want to return the system and receive a full refund.

    Read More
  19. User Score
    1
    February 10th, 2019 San Diego, CA
    8 people found this review helpful!
    I’ve had numerous false alarms over the last year. Police have responded to these false alarms. The first visit to my home cost $100, the second visit cost $200. I had to cancel the monthly monitoring service to prevent additional false alarm visits from the police. In addition to me having to pay escalating false alarm fees, the Police have more important things to do than visit my home to investigate false alarms.

    Simplisafe has been a major disappointment.

    Read More
  20. User Score
    10
    February 9th, 2019 Cincinnati, OH
    4 people found this review helpful!
    I have had Simplisafe as my alarm system for over a year. Customer service has been incredibly helpful. I have called only 2 or 3 times. I had problems with the motion sensors. My cats kept setting them off. I was able to return without any cost one of the motion sensors since I had just purchased it. A simple system to protect my home. I simply love it.
    Read More

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Our Score
8.1
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$15-25

Install & Equipment Fee

$229-1000

Contract Length

None

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

776
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,396