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SimpliSafe

DIY Installation, No Contract, $230-640 for equipment

Our Score
8.1
User Score
5.2

Visit Site

Our Score
8.1
User Score
5.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
756

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Low monthly monitoring cost, high upfront fees: Monitoring plans are from $14.99/month to $24.99/month. The more expensive plan is called the ‘Interactive’ plan which gives you SMS/email alerts, secret alerts, and the ability to arm & disarm remotely. You pay for your equipment upfront which typically ranges between $200 and $500+.
  • No long-term contracts: Simplisafe does not require its customers to sign into lengthy contracts. Instead their contracts are month-to-month and you are paying for your equipment up front.
  • Equipment: all standard types of home security equipment is available and customized based on your needs. From window sensors and motion sensors, to security cameras and smoke detectors. Simplisafe also has an app that allows you to manage your system remotely. The one downside with their equipment is that it’s a DIY installation. This is a downside for many who seek to have a system installed for them professionally. The equipment you purchase has a 3-year warranty and a 60-day money-back guarantee.
  • Simplisafe is a really good home security option for renters: the system is wireless and portable, making it perfect for renting situations.
  • Simplisafe and hackers: in years past Simplisafe has had issues with their hardware getting hacked as reported by Forbes back in February 2016.
  • Main customer service issues: according to customer reviews we’ve received, chief complaints center around technical problems with the equipment, long customer service and monitoring center wait times, and issues with receiving the wrong equipment.
  • Our recommendation: we recommend going with a more reputable DIY home security option such as Frontpoint Security or Protect America.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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756 SimpliSafe Reviews

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  1. User Score
    9
    February 6th, 2019
    6 people found this review helpful!
    We have been using the simplisafe home alarm system for 3 years now and love it! It is very easy to install and use. You can add more devices to accommodate your needs for home or business and choose the monthly plan that fits your needs. The low monthly cost is a bargain when compared to other systems fees. With a battery backup you are still protected during power outages.The customer service reps are very knowledgeable and friendly. Chemar helped me reset my unit and clear the no link to dispatch center message. Some of the reviews are bad but you can’t please everyone no matter how much you try. As with any product you have there will be great reviews and bad ones. We recommend SS to friends and family or anyone that inquires about our system.
    Read More
  2. User Score
    0
    February 1st, 2019 Hawthorne, FL
    5 people found this review helpful!
    Bought two new phones, neither compatible with the simplisafe app. No ay of telling before hand, they do not have a list of devices that work and have a third party publishing the app. It has become useless to me, I’m ripping out the entire system.
    Read More
  3. User Score
    1
    January 31st, 2019
    8 people found this review helpful!
    It does not keep working for more than a week before it has failures and when you call they sometime hang up on you and when you get some one to trouble shoot system, they run you around to all the sensors and I have been having to change out a bunch at a time. Today I spent a good amount of time this morning hauling a ladder around and taking down to malfunction smoke detectors and two entry sensors and moving the base station. Now I have to wait around a week for the new ones to arrive and install them. The system is not reliable and I do not recommend them as a alternative to a full service alarm company. You will be working on the system more than it works and will not be happy. Last week I left for about five hours and when I got home it said I had entry sensors alarm. No doors had been opened, and nobody was here but the sensors would not work, but were ok when we left. This is the quality of the sensors that they are selling you, and you are doing all the work.
    Read More
  4. User Score
    5
    January 28th, 2019
    5 people found this review helpful!
    While the product is easy to install and the support is pretty good, I am EXTREMELY unhappy about the billing. Let me explain. For some reason I was getting billed twice. I called customer service to get this corrected and each time they promised to investigate to fix the problem and it could never be resolved. I tried on 4 separate occasions and to do this day still not resolved. Today I finally cancelled my account out of total frustration. The agent didn’t even seem to care about keeping me as a customer and just went ahead to cancel my account, with the standard, Is there anything else I can help you with? Very disappointed.
    Read More
  5. User Score
    2
    January 27th, 2019 Wilmington, VT
    8 people found this review helpful!
    I ordered this and it arrived promptly Activated it and within I week I got a notice that my base station wasn’t connecting to their monitoring center. I called tech support and they started troubleshooting. The first question I asked was did you send me a Verizon unit?

    The support person flat out told me all their units were Verizon. After an hour of being on the phone and not being able to connect, he finally came back on the phone and said they had actually shipped a T Mobile unit. There is NO T Mobiile service in my area.

    So rather than shipping a replacement, they send me a Verizon card to install in my exiting unit. I’m handy, so installing it was no big deal, but for someone with no experience or the proper tools this could be an issue.

    I also have never received a manual. It was shipped without one and although they said they would ship one, they never did.

    Also, they screwed up my secondary contact. If the alarm goes off, they were supposed to contact the secondary before dispatching police Rather, they called me, I didn’t answer, so they dispatched the police.

    Just poor service and a lot of disorganization. Alarm woks ok though.

    Read More
  6. User Score
    1
    January 25th, 2019
    6 people found this review helpful!
    Unreliable hardware, high failure and replacement rate, at least on the original system I have. NOT recommended.
    Read More
  7. User Score
    1
    January 25th, 2019 Pasadena, CA
    7 people found this review helpful!
    Don’t waste your time like I did… For the first two months (when I thought the system was working), I didn’t have any trouble. Suddenly, the indoor camera began dinging my phone every time someone walked by even though the system was not armed. After calling Troubleshooting, it turns out the SIM card isn’t working and the system was never active in the two months that I had it. Why didn’t they let me know when I did the setup? Hm. So, they send me a free SIM card and give me two months free- okay, fine. So, today I activate the alarm for the first time when I take the dog for a walk. 30 minutes later, I get a call from the police… the alarm has been activated. Nobody from SimpliSafe called me! I get back and the police are there and it seems the garage door was ajar. Why didn’t the base unit tell me that when I activated? Why didn’t the sirens go off? I do not trust this system, and the only reason it gets a 1 is because they are letting me return it.
    Read More
  8. User Score
    9
    January 15th, 2019 Ellenwood, GA
    4 people found this review helpful!
    New system, Dec. 2018. My son burnt some eggs. I missed the phone call by seconds as the call came up unknown.(reason for the nine). I called them immediately to halt fire dispatch but it was too late they were at my door. Central monitoring worked at 5 am.
    Read More
  9. User Score
    1
    January 14th, 2019
    6 people found this review helpful!
    Don’t fall for the marketing hype…the quality of the system and the service are TERRIBLE even at their discounted price. The hardware fails almost immediately. I purchased more than a dozen sensors, the first failures occurred in in 2 weeks, Now, six months later almost all of them have failed (the door sensors are the only things that haven’t failed). At first they kept sending me replacements, but after a few months the warranty ran out and now I have a $700 investment in a pile of junk! Worst purchase ever!
    Read More
  10. User Score
    10
    January 14th, 2019 Oakhurst, CA
    9 people found this review helpful!
    I was a ADT customer since 2013 to 2017. Their service was fine but was increasing in cost, I was paying $41.57 a month for two door sensors, one motion sensor and one smoke detector. When I received a notice from AAA regarding SimpliSafe, I started my research. The reviews, options and cost were outstanding. So, I placed my order.

    The day all my equipment arrived I dismantled the ADT System. When I removed the telephone line attached to the ADT Box it disabled all my telephones in the house. This is very dangerous for the home owner! I went to the telephone interface and observed how they bypassed all my telephone lines and routed through their alarm. My concern is if an intruder cut the wires to the ADT Box the home owner could not call 9-1-1 as the telephone lines would be disabled. As a retired Sheriff this is concerning and very dangerous.

    Installing the SimpliSafe Home Alarm System was very easy. The system they sent me uses Verizon Cell Service (no cost to me) so no telephone lines tampered with! They sent me a Base Station, wireless key pad, 2 keychain remotes, motion sensor, 3 door sensors, smoke detector and an outside alarm. My cost after $100.00 off by mentioning AAA was $274.91.

    With the SimpliSafe system I can do much more than the ADT Alarm System. With the SimpliSafe IPhone App I can turn the system on or off anywhere I have cellular coverage. SimpliSafe will send me a text message (if requested) when my alarm is set, shutoff or triggered. I now have the option of knowing when a door is opened at my house with a chime sounding. A big bonus is placing water sensors under sinks, toilets and the water heater – this notifies me if there is a water leak. I was able to name the locations of all sensors and accomplish several tasks via the SimpliSafe website. Extremely pleased with SimpliSafe.

    I cancelled my service with ADT, not an easy task!! I owned all the equipment! It took seven days of telephone calls and getting different answers from different agents. I believe it is now cancelled – of course ADT has a 30 day notice of cancellation, so out a few more dollars.
    I now purchased the upgraded SimpliSafe system – this system uses wifi and cellular.

    Read More
  11. User Score
    0
    January 12th, 2019 Tampa, FL
    6 people found this review helpful!
    Was a new customer with two modules that did not worked and was getting ready to leave town, Called the customer service four days and each time on hold for 60 minutes and more. Could not get anyone to answer the phone. Day five, 90 minutes on hold to get help. Clueless agents, had me on hold to check with someone else to get answers and somehow call was disconnected after 30 min. I was really sure hat they could call me back, but did not. Returned the system. Checked the web and noticed that others complained about service. This is not I want from a security company. DO NOT GET IT
    Read More
  12. User Score
    0
    January 8th, 2019
    7 people found this review helpful!
    Equipment breaks constantly. Cameras constantly disconnect or get locked shut. Have had two go bad in just two months. Customer service stinks. Often it’s 30 minutes or more on hold before someone answers.

    STAY AWAY NOT RELIABLE

    Read More
  13. User Score
    9
    January 7th, 2019
    8 people found this review helpful!
    Extremely easy to install. All extra sensors added easily. Did the interior and exterior of the house with sensors and 2 cameras in under 2 hours. Activating the monitoring was easy as well. Only drawback was it didn’t extend to an exterior room we added on to the house. We did an entry siren there since it could not reach the monitored system. Still – it was easy, inexpensive, and is working great.
    Read More
  14. User Score
    0
    January 5th, 2019
    3 people found this review helpful!
    I want to pay my bill by changing settings with auto pay and absolutely cannot find anywhere on website to manage my account. I tried calling three different numbers twice and was on hold 20 minutes. We got a text saying to pay my bill, I called number and was on hold. I have wasted so much of my time, I want to change services now. Problem is I paid $700 for equipment. In less than a year, I have to replace carbon monoxide sensors because they don’t work according to my panel…
    Read More
  15. User Score
    0
    January 4th, 2019 New York, NY
    4 people found this review helpful!
    I purchased an alarm system to protect my home and family ! SimpliSafe products have to many technical issues! The base station stops working, due to whatever reason the tech person decides to give you! A bucket of B.S. . For days your home and family are left UNPROTECTED! Until they mail you another faulty product! After spending almost $800 on their dime store equipment you are ledt baffled and with NO choice but to find a new alarm system one that actually PROTECTS because it works! Oh did I mention they try to credit you for your monthly service ? What’s the point of a credit when the service doesn’t work!
    Read More
  16. User Score
    10
    December 27th, 2018
    9 people found this review helpful!
    I have had the SimpliSafe system for nearly two years and just upgraded from the original to the new. Installing the new components and activating the system was seamless and fun. I have never had a false alarm. When testing i have always received a call from monitoring within a few seconds confirming that the test signal was received. The new keypad is a major improvement. The app is stable and extremely useful. Overall, the equipment cost and monthly monitoring/online fee are very affordable/great value. I couldn’t be happier with SimpliSafe.
    Read More
  17. User Score
    1
    December 22nd, 2018
    6 people found this review helpful!
    We have had two false alarms due to the company and are done.

    One, set off by a ten pound cat (even though our motion sensor is over six feet up and was not supposed to be triggered by small animals). We were in a concert, missed the call to stop the authorities, oh well, lesson learned. We turned that motion sensor off to avoid that problem again.

    The second was set off by the adhesive on the door coming undone. When the service person called, we provided her with our CORRECT PASSWORD. However, because the service person typed our password wrong, our city was alerted AGAIN. She called our second number to let us know AFTER the fact. She did not apologize (company policy to not own mistakes?) Now we have to pay the city for their mistake.

    When I informed her that I wanted to speak to someone because we had done everything right and were now going to pay $75 for the company’s mistake, she transferred us to customer service. At 1:30 AM. When no one is working.

    I don’t think I can trust them in an emergency anymore because not even my safe word is safe with SimpliSafe. I can’t set the alarm when I leave because I will be more stressed about it going off for false reasons that I will have to pay my city for again while also being worried that someone broke into my home.

    Save your money and go with someone who admits when they’re wrong. At least you can trust them.

    Read More
  18. User Score
    5
    December 14th, 2018
    12 people found this review helpful!
    They don’t tell you that the entry sensors don’t work on steel doors so if your doors are steel then forget it. The sensors mount using double stick tape which doesn’t stick to some surfaces. Three of our sensors fell off in the first week.
    Read More
  19. User Score
    2
    December 12th, 2018
    10 people found this review helpful!
    After a year with no issues, my two sirens don’t work, the door chime doesn’t work and if the alarm is accidentally triggered, I’m unaware as there is no siren. So naturally I get a visit from the police and will now have to pay for false alarms. I called SimpliSafe tech support at 10pm eastern time and they were closed even though the web site says open to midnight.

    Now I’m afraid to use the alarm and will be asking for a refund. Like everything else you get what you pay for, should have known better. Mr Brother has COX and loves it.

    Read More
  20. User Score
    0
    December 11th, 2018 Saint Paul, MN
    7 people found this review helpful!
    I ordered my system on Dec 4, 2018 and it said expected ship on Dec 6. A shipping label was created on Dec 5 and it still hasn’t been received by UPS. This was for our second home and I was going to order another for our primary home but with the poor customer service and extremely bad shipping, I will go elsewhere. The woman actually said she doesn’t know what is wrong with UPS. Its not UPS, you didn’t ship it. If they would have offered to next day it I would have considered it but nope. So I had to cancel. Poor business practice on your part.
    Read More

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Our Score
8.1
User Score
5.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
756
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,317