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SimpliSafe

DIY Installation, No Contract, $230-640 for equipment

Our Score
8.1
User Score
5.2

Visit Site

Our Score
8.1
User Score
5.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
756

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Low monthly monitoring cost, high upfront fees: Monitoring plans are from $14.99/month to $24.99/month. The more expensive plan is called the ‘Interactive’ plan which gives you SMS/email alerts, secret alerts, and the ability to arm & disarm remotely. You pay for your equipment upfront which typically ranges between $200 and $500+.
  • No long-term contracts: Simplisafe does not require its customers to sign into lengthy contracts. Instead their contracts are month-to-month and you are paying for your equipment up front.
  • Equipment: all standard types of home security equipment is available and customized based on your needs. From window sensors and motion sensors, to security cameras and smoke detectors. Simplisafe also has an app that allows you to manage your system remotely. The one downside with their equipment is that it’s a DIY installation. This is a downside for many who seek to have a system installed for them professionally. The equipment you purchase has a 3-year warranty and a 60-day money-back guarantee.
  • Simplisafe is a really good home security option for renters: the system is wireless and portable, making it perfect for renting situations.
  • Simplisafe and hackers: in years past Simplisafe has had issues with their hardware getting hacked as reported by Forbes back in February 2016.
  • Main customer service issues: according to customer reviews we’ve received, chief complaints center around technical problems with the equipment, long customer service and monitoring center wait times, and issues with receiving the wrong equipment.
  • Our recommendation: we recommend going with a more reputable DIY home security option such as Frontpoint Security or Protect America.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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756 SimpliSafe Reviews

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  1. User Score
    6
    December 5th, 2018
    10 people found this review helpful!
    Beware of the Simplisafe indoor camera! The $100 camera stopped working a few months after we bought a new router because it does not support 5G. The camera was strategically hidden so I did not see that the light had changed color. If I had known that the camera had only supported 2.4G I may not have purchased it. When I called I was basically told my camera is now worthless. In that case, I have to say Simplicam=SimpliScam.
    Read More
  2. User Score
    3
    December 3rd, 2018 Springfield, MA
    8 people found this review helpful!
    Rating: 8 (System) – 3 (Customer Service) – 0 (App)

    I’ve had a $1,000+ SimpliSafe system for three years and loved the easy install/setup. The monitoring works as needed and the monitoring cost is average. My low overall rating is due to how SimpliSafe forces you to buy their most expensive monitoring system in order to use their (free) app, even to check on what the system is doing locally. In other words, if you want to see if all the doors and windows are closed or if there’s an error anywhere you have to go to the control panel and hassle with the menus. Why, when the app, using only your local wi-fi network, can tell you on your smart phone or tablet or PC? You have to buy their monitoring system. It’s an unnecessary gouge when they could charge a minimal monthly fee (say $1.99) to unlock a feature that is just sitting there that doesn’t require the expense of third-party monitoring.

    Getting them on the phone is a hassle and they play the aggravating game of allowing you easy signup for their product online, yet forcing you to use the phone with their built-in delays if you want to cancel service.

    SimpliSafe could do so much better.

    Read More
  3. User Score
    3
    December 2nd, 2018 West Des Moines, IA
    9 people found this review helpful!
    I just got my SimpliSafe system and as advertised it’s easy to hook up. When it came to the camera I was having problems. I called tech support and they told me I needed to have 2.4 gigs on my router. I did and also have 5 gigs, which will not work with the camera. I was then walked through trouble shooting and it still didn’t work. Tech said if I have the same password for both the 2.4 and 5 I would have to change so that the camera would connect to the right wifi. I did that, still didn’t work. After further troubleshooting I was told that because I have Direct TV the camera will NOT work. Bottom Line if you have Direct TV do not get the camera it won’t work. The experience was very frustrating. I really wanted the camera. Buyer beware.
    Read More
  4. User Score
    8
    November 28th, 2018 Irving, TX
    6 people found this review helpful!
    I liked it because there is no stringing wires etc. Very easy to setup AND it goes with you if you move at no cost to remove and reinstall.. Occasionally there are disconnects with the monitoring dispatch system but the alarms will still work and the siren is really loud ):(.. I have had no real issues with it at all that gave me heartburn or stress. It did require another wall mount (is a refurbished system) and they promptly had one delivered and I was never without the system; (the original one had a intermittent glitch was all). I just ordered 2 cameras and the door bell ringer today… I did wait probably about 1-1.5 minutes so not really complaining about that at all considering just how many others may be trying to call also.(its not the White House).. I did have a hard time understanding one (accent) but it worked out.
    Read More
  5. User Score
    1
    November 25th, 2018
    8 people found this review helpful!
    Used since 2012 and all this time a relentless litany of SimpliSafe hardware problems. I am stuck with their original suite of equipment and they have replaced EVERYTHING except the two irens. Most recently the FIFTH of their cameras to get two to work, now blaming my 100mb Spectrum internet service, despite ALL other devices working flawlessly. This their latest excuse. With the investment of hours of time, money and effort, I am STUCK with their junk hardware. Don’t know if their newest device fleet cures this ongoing problem, but why take a chance? I would strongly recommend you look elsewhere.
    Read More
  6. User Score
    0
    November 25th, 2018 Leominster, MA
    10 people found this review helpful!
    I bought it on line told it was 15.00 I get my first bill for 24.95 for a different plan, if you say on tv says 15.00, they LIE and I’m canceling now stuck with a 308.00 siren and door chime BAD COMPANY bait and switch can’t even send the junk back for refund I’m going to set fire of mine watch on u-tube I will have more bad mouth for this company lets put this BAD COMPANY out of business ley them know we are smarter then this.
    Read More
  7. User Score
    0
    November 24th, 2018
    7 people found this review helpful!
    SIMPLISAFE ABSOLUTELY SUCKS! POOR PHONE SYSTEM AT BEST AND CRAPPY PHONE CUSTOMER SERVICE!
    12 CALLS TODAY AND NO ONE CAN HEAR ME AND NO ONE SPEAKS ENGLISH VERY WELL AND OTHER ITEMS!

    THIS SUCKS!

    Read More
  8. User Score
    10
    November 24th, 2018
    7 people found this review helpful!
    I have been with Simplisafe for over 7 years. I am 100% satisfied with the service and equipment. Response time is extremely fast, i am saying between 15 to 25 seconds. I would highly recommend this system.
    Read More
  9. User Score
    0
    November 16th, 2018 Ocala, FL
    7 people found this review helpful!
    1 of 6 door sensors dead on arrival. Weak or no cell connection to T-Mobil base. When replacing the base cell module with Verizon module the keypad would not connect. Hours wasted on phone with 2 techs. They claim there are other electrical devices that are interfering …incompetent answer. Why? Because the keypad worked before the Verizon module was installed. None the less they sent a replacement keypad saying that was the problem. What do you know? the replacement also would not connect. We said we would work with them to solve the problems if they would extend the operational warranty from the date of a working system. They said no. We sent the system back for a refund. Duh!
    Read More
  10. User Score
    0
    November 9th, 2018 Dallas, TX
    14 people found this review helpful!
    I have been with Simplysafe for 5 years.

    They used to be a very reliable and effective alternative to other monitoring companies, BUT THINGS HAVE CHANGED!!!!

    I was recently suckered into upgrading my system.

    Since then, the motion sensors do not work, and I am constantly getting notification that my sensors go out and then come back on several hours later.

    I have contacted them several times and the techs have limited knowledge or the system is no longer up to par. They cannot fix my problems and when I have asked on several occasions to have a manager call me back, they never do. The fact that I am paying for limited security at best is nerve wracking.

    My advice to anyone thinking about this system is DON”T!!

    Read More
  11. User Score
    4
    October 22nd, 2018
    8 people found this review helpful!
    Hard to get them on the phone
    Read More
  12. User Score
    1
    October 22nd, 2018 Sevierville, TN
    10 people found this review helpful!
    Very poor customer service they promise you too much free then charge you after one month then they said they never said that the system is good for nothing but a door chime
    Read More
  13. User Score
    0
    October 20th, 2018 Madison, AL
    16 people found this review helpful!
    Don’t waste your money. The product has sent out 2 false alarms from the smoke detector and 4 false alarms from the motion sensor in the past year and a half. We have been billed $75 each time from the emergency services that responded to the calls. Customer service told us we either had a large bug or dust particles in the air setting off the system.
    Now we are stuck with $400 worth of equipment and no monitoring system.
    We’ve been screwed without the kiss.
    Read More
  14. User Score
    3
    October 13th, 2018 Staten Island, NY
    9 people found this review helpful!
    The quality of the equipment is terrible and you can’t rely on it – it loses periodically connection to the dispatcher center or keypad loses connection to the base. Also, my keychain remote stopped working – and I have it for just about 18 months.. When calling cust support you need to be at home and then you’ll spent half an hour doing various testing and resettings. It starts working again but then after a while the same issues come back. Last time when I tried to call the customer support, i spent over 15 minutes waiting to get connected and listening the music and then just hang up. Sick and tired of this, and looking for another and better company, just wasted about $400 on the equipment. Don’t wast your money.
    Read More
  15. User Score
    1
    October 12th, 2018 Dedham, MA
    9 people found this review helpful!
    Every time I call them, it takes 45min reach to a live customer service rep!
    Read More
  16. User Score
    5
    October 12th, 2018
    8 people found this review helpful!
    When it rained or there were strong winds I could not use the phone-app or the website dashboard to turn on or turn off my alarm system. In additions there were times when I was unable to turn my alarm off, I then entered my home which caused the siren to sound but because of the poor cellular service simplisafe never called to alert me of a illegal entry. I used the service. I was sent a module that I had to insert into the base-station that they claimed would boost the cellular signal. However, the problems still persisted. There customer service only offered canned excused of offers to troubleshoot but refused to send me a new base-station. I recently cancelled my service after about 2 years of very mediocre service.
    Read More
  17. User Score
    1
    October 3rd, 2018 Bushnell, FL
    13 people found this review helpful!
    We bought this Simplisafe System. After using for couple of days we had power failure for more than 12 hours, the Simplisafe system base station stopped working after 4 hours. When I called the Simplisafe company they sent me a replacement base system assuring me that I would not have to re program, the base system will come with all the information from the old base station. Well, it did not and when I called Simplisafe, I got a run around. Being an eighty old nervous person, I would have to hire someone to do all the work for the defective unit. Simplisafe did not want to compensate for my expense. I do not have any other option, either hire someone to program it or return the system. Will return the system,
    Read More
  18. User Score
    6
    September 28th, 2018 Irving, TX
    5 people found this review helpful!
    Product works fine if you have it in only one location/property/address. If you are a realestate investor / flipper and move it around from property to property it is a huge headache and very finicky. you have to do multiple resets, taking the battery out and unplugging and waiting for it to reconnect to the central station. If it loses power while at a property it can also require a hands-on visit to the property to get it reconnected to central dispatch and to the mobile and internet remote monitoring applications.
    Read More
  19. User Score
    2
    September 20th, 2018 Santee, CA
    15 people found this review helpful!
    We bought our system almost two year ago and we were happy with it until recently. In the last 3-4 months the system blinks 2-3 times per week and says “no link to dispatch center.” We have tried all the recommendations on their website and even called in a couple times. They always say the same thing… “try moving the base station to get a better signal, blah blah blah.” The system as been in the same place the whole time and had always worked before. Plus we have great cell reception is our house which is in a highly populated area (San Diego).

    I feel like they want us to spend more money buying a new system, and hence they’ve made the original system with a life expectancy of a year or two .

    I guess that’s how they want to drive up revenues. Maybe the monthly monitoring i pay every month is not enough for Simplisafe.

    My family and i are feeling not so safe, and a little ripped off by having to pay the monitoring and only getting the service 3-4 days per week (when it’s working)!

    Customer service has NOT been helpful either.

    Read More
  20. User Score
    0
    September 20th, 2018 Colorado Springs, CO
    18 people found this review helpful!
    Trash. No longer supports mac. Simplisafe informed me that they wont update on their end to support newer ios’.
    They recently came out with new equipment which none of it is integrable with later generation. Total garbage and useless support.
    Many bad reviews and complaints all over the net. Waiting for the class action lawsuit.
    At least $300 spent in equipment.
    Read More

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Our Score
8.1
User Score
5.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
756
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,317