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#5
SimpliSafe-Logo

SimpliSafe

DIY Installation, No Contract, $230-$640 for Equipment

Our Score
8.1
User Score
5.2

Visit Site

Our Score
8.1
User Score
5.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$14.99

Install & Equipment Fee

$229.96-$638.85

Contract Length

No Set Term

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

761

This Review is maintained by Chase Sagum

Review Last Updated: May 17, 2019

Simplisafe is a DIY home security monitoring service that offers various home security packages. Customers can customize their security packages or can choose from a package already created. The company has low monthly monitoring fees and doesn’t require a contract, but they charge high upfront fees.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-$42.99
$0

#2

6.9
$34.99
$99

#3

4.6
$45.99+
$99

#5
SimpliSafe-Logo

5.2
$14.99
$229.96-$638.85

The Good

  • Low Monthly Monitoring Cost
  • No Long-Term Contracts
  • Equipment
  • Renter Options

 

Low Monthly Monitoring Cost and High Upfront Fees

Simplisafe monitoring plans range from $14.99/month to $24.99/month. The more expensive plan is the Interactive Plan, which gives you SMS/email alerts, secret alerts, and the ability to arm and disarm your Simplisafe home security system remotely. You pay for your Simplisafe products upfront which typically ranges between $200 and $500+.

No Long-Term Contracts

Simplisafe does not require its customers to sign a long-term contract. Instead, their contracts are month-to-month, and you are paying for your equipment up front.

Equipment

All standard types of home security equipment are available and customized based on your needs, from window sensors and motion sensors to security cameras and smoke detectors.

Simplisafe also has a mobile app (iOS and Android) that allows you to manage your system remotely. The downside with their equipment is that it’s a DIY installation. This is a downside for many who seek to have a system installed for them professionally. The equipment you purchase has a 3-year warranty and a 60-day money-back guarantee.

Most packages include no contracts, 24/7 professional monitoring, and no phone line is needed. All offered packages are as follows:

Build My System

This Simplisafe security plan allows you to create your own home security package and customize the equipment based on your needs. Simplisafe has a simple Build My System tool on its website where you can look through offered equipment and decide which components you’re interested in including in your home security package.

Price will vary based on the equipment you select.

The Haven

The Haven package is made for water and fire security and is regularly priced at $489. Equipment included in this package includes:

  • 1 Base Station
  • 1 Keypad
  • 1 Key Fob
  • 2 Motion Sensors
  • 1 105dB Siren
  • 1 Panic Button
  • 1 Freeze Sensor
  • 1 Water Sensor
  • 1 Smoke Detector

The Knox

The Knox Simplisafe security package is made for large homes. The kit has entry and motion protection and is ideal for homes with more than four bedrooms. Equipment included in The Knox package includes:

  • 1 Base Station
  • 1 Keypad
  • 1 Key Fob
  • 6 Entry Sensors
  • 2 Motion Sensors
  • 1 105dB Siren
  • 1 Smoke Detector

The Hearth

Priced at $374, this is Simplisafe’s basic home security system package with a few added components. Equipment details are as follows:

  • Everything included in The Knox package
  • 3 Additional Entry Sensors
  • One Less Motion Sensor (1 sensor total)

The Essentials

This is Simplisafe’s most popular home security system and is regularly priced at $259. This package would be ideal for smaller homes that aren’t looking for a lot of equipment. The package includes a few home security basics, 1 control panel, 1 Simplisafe keypad, 3 entry sensor, and 1 motion sensor.

The Foundation

This Simplisafe security package was designed for smaller homes and apartments. The plan costs $229 and includes 1 control panel, 1 Simplisafe keypad, 1 entry sensor, and 1 motion sensor.

Video Doorbell Pro

This is the Simplisafe camera that functions as a video doorbell, priced at $169. It includes camera footage of the area surrounding your door, motion alerts, and two-way audio.

SimpliCam

Priced at $99, this is Simplisafe’s indoor camera that has HD video capabilities and alerts you of any suspicious activity within the home.

Renter Options

Simplisafe is a great home security option for renters. The system is wireless and portable, making it perfect for renting situations.

The Bad

  • High Upfront Fees
  • Simplisafe and Hackers
  • Main Customer Service Issues

 

High Upfront Fees

Simplisafe customers have to pay for their equipment upfront, which typically ranges between $200 and $500+. This can be expensive for homeowners who don’t have the funds to make a large payment upfront before receiving their home security equipment.

Simplisafe and Hackers

In years past, Simplisafe has had issues with their hardware getting hacked as reported by Forbes back in February 2016.

Main Customer Service Issues

According to customer reviews we’ve received, complaints center around technical problems with the equipment, long customer service and monitoring center wait times, and issues with receiving the wrong equipment. Such reports are concerning for customers who want a quality customer service experience.

The Bottom Line

Although Simplisafe has low monthly fees and a variety of security systems with various package options, we recommend going with a more reputable DIY home security option such as Protect America or Frontpoint. With previous hacker issues, high upfront fees, and customer service issues, Simplisafe monitoring doesn’t seem to be the best home security service for homeowners

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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761 SimpliSafe Reviews

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    Sort By:

  1. User Score
    10
    December 19th, 2013 Houston, TX
    0 people found this review helpful!
    No problems so far
    Read More
  2. User Score
    10
    December 17th, 2013 Titusville, FL
    0 people found this review helpful!
    I LOVE my Simplisafe System! The BEST part is that I am in TOTAL control of the system from anywhere in the World! I love the fact that you can set the motion detectors to “Email/Sms text only, and anytime someone moves it shoots me a text! GREAT to let me know when kids go snooping around in my bedroom when Im not home! I have had a couple of smoke detector alarms go off merely by walking under one with a lit cigarette, they are REALLY sensitive! I had another smoke detector go off while I was cooking, so I think they need to modify these with Sensitivity Settings, but other than that I LOVE it! And Simplisafe called me IMMEDIATELY after the Smoke Detectors went off, so they ARE “On the Ball”!!!!
    Scale of one to Ten…..TEN!!!!!!
    Read More
  3. User Score
    10
    December 10th, 2013 Wichita, KS
    1 people found this review helpful!
    Extremely easy install. I had the whole system up and running in about 1/2 hour. No wires to run, no need to watch online videos. Very easy to use the online registration and you can log on quick and monitor your system. Love the system and the price. Will be moving in the next year, and its nice to know I can take the system with me with no extra costs and can be set up again in a new house in less than 30 minutes.
    Read More
  4. User Score
    10
    December 10th, 2013 Long Beach, CA
    1 people found this review helpful!
    We installed the system after our garage was broken into. It was so simple. Husband and I installed in less than an hour and then I went online and registered every sensor. Hubby set the alarm off accidently, and I received a call immediately. We have a dog and a cat, 2 motion sensors and they have never set it off. I love being able to set from phone, pad or key fob. Wish they had a camera system. I recommend to everyone. (of course we live in a major city with good cell service). By the way, our city permit is $10 a year, with a min of 3 years. Check with the FD also. ( no fee for us, but have heard others required with all permits)
    Read More
  5. User Score
    10
    December 5th, 2013 Phoenix, AZ
    0 people found this review helpful!
    Bought a system for my daughter recently. After a couple months the unit quit communicating with the monitoring system dispatch center. Tried to contact SimpleSafe from Thanksgiving on and unable to talk to live help/support. Seems like they had no coverage over the holiday or sense of urgency to get the system back functional. Thought about buying another system but I would not now.
    Read More
  6. User Score
    10
    November 29th, 2013 Westlake, OH
    0 people found this review helpful!
    I own two systems one in a vacation property and one in a rental property. They both work very well.

    Plusses: Easy install, cost, and low monitoring fee.
    There are enough type of sensors to do a normal home. Call monitoring service worked well.

    Negitives: Motion sensor is a infrared only instead of a dual sensor detector. Single sensors potentially have a higher false alarm rate. infrared only sensors also make placement critical in order to aviod them being triggered by heat vents and sunlight.

    Overall excelent system and highly recommended.

    Read More
  7. User Score
    7
    November 27th, 2013 Saint Louis, MO
    1 people found this review helpful!
    Good company and system works fine. The city of St. Louis however is preventing people from using this companies technology. They require you to get a $25 annual alarm permit. In order to obtain this alarm permit they require you to get an $85 electrical permit even though there are no wires. The system is basically like plugging in your cell phone to charge since it uses cellular data. After finding this out I refuse to pay the $85 extortion fee and wonder when they will try to require me to get an electrical permit to charge my cell phone. No wonder St. Louis City has the highest crime rate.
    Read More
  8. User Score
    10
    November 24th, 2013 Sacramento, CA
    2 people found this review helpful!
    I have used this company for 5 years and love it. Upgraded systems a couple of years ago and installed the old system at my mother’s home. When Mom has questions she is able to work directly with customer service without me getting involved. She recently had to change the batteries in the old system I gave her and did it with no problem. I have moved from an apartment to a small house and the transition was great. After the move the cell towers reception changed and they instantly sent me a new card for a different carrier. At no cost! Customer Service is great, they even keep Monitoring is cheap, easy to install, and reliable.
    Read More
  9. User Score
    10
    November 22nd, 2013 Saratoga Springs, NY
    1 people found this review helpful!
    I’ve had SimpliSafe for 2 months now with 12 entry sensors, 3 motions detectors and 2 smoke alarms. I also have three 50+ pound dogs that have never set off a motion detector. I test the entire system weekly because it’s fun to try to beat it, but I never have. The installation was quick simple and easy but I live in rural backwoods Florida the cellular connection wouldn’t connect. I called, was on hold for a minute and they rushed me a Verizon module that works great.

    Great product and support at a low cost with NO CONTRACTS!

    Read More
  10. User Score
    5
    November 14th, 2013 Pleasant Grove, UT
    5 people found this review helpful!
    I orderedy system yesterday. I got online to set up an account and was pit on hold for 20 minutes the first time and about 5 min. the second time. Does this company operate this slow when calling for police ? I am seriously considering canceling after one day. Beware new buyers !
    Read More
  11. User Score
    10
    November 11th, 2013 Chenoa, IL
    1 people found this review helpful!
    Easy install. Support seems knowledgeable, helpful. Very satisfied. Highly recommended.
    Read More
  12. User Score
    9
    November 11th, 2013 Cadiz, KY
    1 people found this review helpful!
    Have had system for almost 2 years. Have updated to smoke detectors. Roll out of detectors quickly found bugs with them and majority had to be replaced. Roll out was almost 2 years later than first announced.
    Excellent customer service. . Company needs to expand Cell carrier service. T mobile is the only Cell option which is very limited in many areas of the country.
    Read More
  13. User Score
    10
    October 27th, 2013 Newtown, PA
    1 people found this review helpful!
    Have used the Simplisafe product for over 6 months and love the security. Easy to install, a couple of false alarms but the co. called before sending the police* Adjusting the position of sensor (s) solved the problem. 3 cats, cat trees etc have not been an issue.

    *the alarm goes off and you get a call just about immediately from Simplisafe. Very impressive.

    Read More
  14. User Score
    10
    October 20th, 2013 Miami, FL
    3 people found this review helpful!
    I bought simplisafe after my house was burglarized….so typical right? Had I known something like this existed I would have purchased it. After I got it, it took about 45 minutes to get the whole thing installed. One thing though the adhesive tape the sensors come with is pretty useless, I used the screws. After I move to the next place where I am leaving now, the doors were kind of weird so instead of drilling, I went to the hardware store and purchased heavy-duty high-quality 3M double sided adhesive tape. It worked great. I had the whole house wired in 20 minutes, including easy reactivation of the system online. SO I am super happy, just wish they had video option too, Definitely a great value.
    Read More
  15. User Score
    10
    September 28th, 2013 Hudson, NH
    2 people found this review helpful!
    This is a great great system. Forget the complaints about animals triggering the alarm. Just follow the directions and install the sensors upside down to change the scan angle. My equipment is also of good quality with no false alarms and that includes 3 door sensors, 11 motion detectors, 3 smoke alarms and 1 freeze sensor. You get to buy a package and I have added on additional components specifically for our needs at a reasonable cost. The others give you too many or too few individual components and charge a kings ransom for additional components. They are sending me a Verizon module for improved cellular over T-Mobile in my area. Tests have always resulted in a quick return call from dispatch within 1 minute. Maybe SimpliSafe had early growth pains based on the other reviews but I have had only great results. So well designed with the base station sending dispatch calls instead of a keypad that can get smashed. Best of all, at $15 per month, this beats all the rest. I have a fantastic solution at a great overall price that I feel extremely safe with. I literally set it up in no time and saved the cost of a sales rep and distributor by going direct to the source. What’s not to like?
    Read More
  16. User Score
    10
    August 8th, 2013 Kernersville, NC
    1 people found this review helpful!
    I love this system! Cant beat the monitoring price!
    Read More
  17. User Score
    10
    July 1st, 2013 Huntley, IL
    1 people found this review helpful!
    Really love this system. Customer Service is fantastic. They can quite readily answer ANY question I have and I ask some tough questions!

    VERY easy and quick to install. Great videos on how to do it if necessary.

    No false alarms. After a huge electrical storm the system worked as well as always, but a keychain remote wouldn’t work until I removed and re-installed the batteries. First time that happened in the year I have had the system.

    Their monitoring service is VERY QUICK to respond to my accidental tripping of a sensor wanting to know my all-is-OK pass word.

    What I don’t like is that the motion sensor is tripped by my cat that likes to climb in front of it.

    Read More
  18. User Score
    4
    April 22nd, 2013 West Jordan, UT
    7 people found this review helpful!
    Unfortunately it appears you get what you pay for. Like most, I signed up for this system for the monitoring cost and ease of installation. However, like other customers, I’ve had malfunctioning components and poor monitoring service. I’ve had two motion sensors cause false alarms with no actual entry by any person. They didn’t cancel the police after we had cancelled the false alarm (caused by faulty motion sensor), so we ended up getting charged by police for a false alarm. They did not notify me properly that my base station had stopped sending cell signals to them, so I ended up with a completely unmonitored system for a week and a half. I had to reset the base by taking it apart and removing the batteries to get it working again. The phone staff is always rude and unconcerned. We had purchased a second system for a separate home but returned it. Nice idea, but they aren’t providing the proper service or quality.
    Read More
  19. User Score
    10
    April 7th, 2013 Northbrook, IL
    1 people found this review helpful!
    So happy. Takes minutes to I stall. Everything works well. Great service. You save so much money, makes it worth while.
    Read More
  20. User Score
    9
    March 6th, 2013 Phoenix, AZ
    1 people found this review helpful!
    My only concern is that my little dog will set off the alarm while I am gone. I had to turn movement sensor upside down to prevent.
    Read More

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Our Score
8.1
User Score
5.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$14.99

Install & Equipment Fee

$229.96-$638.85

Contract Length

No Set Term

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

761
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,352