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#5
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SimpliSafe

SimpliSafe offers a DIY home security and automation system. Low monthly monitoring costs and high up-front fees.

Our Score
8.1
User Score
5.1
Our Score
8.1
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$15-25

Install & Equipment Fee

$229-1000

Contract Length

None

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

776

This Review is maintained by Chase Sagum

Review Last Updated: September 13, 2019

SimpliSafe is a DIY home security monitoring service that offers various home security packages. Customers can customize their security packages or can choose from a package already created. The company has low monthly monitoring fees and doesn’t require a contract, but they charge high upfront fees. People can monitor their home automations and security system straight from SimpliSafe’s app.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.9
$34.95-59.99
$199-499

#5
SimpliSafe-Logo

5.1
$15-25
$229-1000

Pros

Low Monthly Monitoring Cost

SimpliSafe has two, 24/7 monitoring plans. “The Standard” is a home security service that is $15/month. It uses a cellular connection through Verizon and T-Mobile. “The Interactive” is a professional monitoring plan is $25/month. This includes smart home integrations and alerts via mobile app, as well us unlimited camera recording. These monthly fees are lower than other home security systems.

Standard: $15/month
  • 24/7 cellular monitoring
  • Smart home monitoring (fire, smoke, water, etc)
Interactive: $25/month
  • 24/7 cellular monitoring
  • Smart home monitoring (fire, smoke, water, etc)
  • Smart home integrations (Amazon Alexa, Apple, August, Google Assistant)
  • Mobile App use
  • Text alerts
  • Video verification and camera recording

SimpliSafe Has No Contracts

SimpliSafe does not require its customers to sign a long-term contract. Instead, their contracts are month-to-month. The company is able to do this because customers buy the home security systems up front, which means the up-front fees will be high. The equipment you purchase has a 3-year warranty and a 60-day money-back guarantee.

DIY Installation

DIY installation can be a pro or a con depending on the individual. SimpliSafe is good for those interested in buying their own home security equipment and setting up the sensors and keypad however they want. Those who want the help of a technician can pay $79 for professional installation.

Read About Protect America’s DIY Security Systems

Cons

SimpliSafe Complaints

In 2019 so far, Best Home Security Company reviewers have given SimpliSafe an average customer rating of 3.5/10. The biggest complaints of SimpliSafe are:

  • Sensors. Many customers report having to replace faulty sensors – not connecting to the overall home security system properly, or not sticking to the walls/doors. Specific reviews mention the carbon monoxide sensor.
  • Cheap Equipment. In addition to issues with the sensors, many report that they have experienced issues and glitches with the entire system.
  • False Alarms. Because of the sensor and equipment issues, customers are also reporting false alarms with the SimpliSafe system
  • Customer Service. Reviewers mention that customer service is difficult to work with. Some customer reps have not been helpful in dealing with system issues customers have.

You can read more reviews from real SimpliSafe customers below.

High Upfront Fees

SimpliSafe customers have to pay for their equipment upfront, which means they will pay a minimum of $229 upfront for SimpliSafe’s most basic system, and over $775 for the most comprehensive system, a doorbell camera, and indoor cameras. This can be expensive for homeowners who don’t have the funds to make a large payment upfront before receiving their home security equipment.

SimpliSafe Packages

Most packages include no contracts, 24/7 professional monitoring, and no phone line is needed. All offered packages come with a. base station, keypad, and sensors.

The Foundation: $229.00

This is the smallest equipment package SimpliSafe offers – made for small homes and apartments. It includes a main door sensor, motion sensor, base station, and keypad. As with all plans, buyers can add on SimpliSafe products: a video doorbell (with two-way audio and motion alert) for $169, and SimpliSafe camera for $99. The camera offers motion alerts and you can stream live feed from your app.

The Essentials: $259.95

The next package from SimpliSafe is “The Essentials”. Instead of one sensor, this package includes three door sensors. It comes with the base station and keypad.

The Hearth: $374.91

Additional equipment includes a key fob, a smoke detector, and a 105dB siren. Only one motion sensor is included.

The Knox: $449.87

This kit is ideal for larger homes, as it includes twice as many sensors as the previous packages: six entry sensors and 2 motion sensors.

The Haven: $489.86

While this package only includes four entry sensors, it also has a water sensor and a freeze sensor, which will alert you if the temperature in your home drops below 41 degrees. All of these home automation features can be monitored by the company’s app.

The Fortress: $509.86

This security system is unique in its offering of two keypads – one for upstairs and for downstairs. This home security set also includes the key fob, panic button, siren, two motion sensors, and six entry sensors.

Simplisafe and Hackers

In years past, SimpliSafe has had issues with their hardware getting hacked as reported by Forbes back in February 2016. As recent as 2019, there were reports that the system could be compromised with a wireless emitter.

Our Recommendation

SimpliSafe is appealing to those in search of home security because of the low monthly monitoring fees. People are also drawn to SimpliSafe because of the DIY installation – they can install it on their own time wherever they want. However, customer service may not be able to help if you run into issues. Many negative reviews about SimpliSafe’s equipment (motion sensor) lead us to believe the low monitoring costs are not worth it. Additionally, customers will pay a lot up-front to buy sensors and other equipment that get a lot of negative reviews. If you do purchase SimpliSafe, the good news is that there are no contracts and the company offers a 60-day money-back guarantee.

We recommend comparing SimpliSafe to the top-rated home security companies with professional monitoring and minimal upfront fees.


SimpliSafe vs Ring vs ADT

  SimpliSafe Ring ADT Frontpoint
Basic Home Security Monitoring $14.99 $10 $27.99 - $52.99 $34.99
Home Automation Monitoring $14.99 $10 $52.99 $44.99 - $49.99
Video Home Security Monitoring $25 $10 $58.99 $49.99
Equipment Upfront $229 - $977 $199 - $1400 Yes; Price Undisclosed $69 - $833
Contract None None 3-year 3-year
Installation DIY or Professional: $79 DIY Professional; $99 DIY

SimpliSafe Equipment Add-Ons

  • Video doorbell: $169.
    Includes motion alerts and 2-way audio so you can see who is at your door from your phone.
  • Indoor camera: $99
    The SimpliCam indoor camera from Simplisafe sends motion alerts to your phone and streams live.
  • Siren: $59.99
    This alarm is 105db, completely wireless, and can be used in or outdoors.
  • Entry sensor: $14.99
  • Motion sensor: $29.99
  • Glassbreak sensor: $34.00
  • Freeze sensor: $29.99
  • Water / flood sensor: $19.99
  • Smoke detector: $29.99
  • Panic button: $19.99
  • Keypad: $69.99
  • Keyfob: $24.9

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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776 SimpliSafe Reviews

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  1. User Score
    10
    November 29th, 2013 Westlake, OH
    0 people found this review helpful!
    I own two systems one in a vacation property and one in a rental property. They both work very well.

    Plusses: Easy install, cost, and low monitoring fee.
    There are enough type of sensors to do a normal home. Call monitoring service worked well.

    Negitives: Motion sensor is a infrared only instead of a dual sensor detector. Single sensors potentially have a higher false alarm rate. infrared only sensors also make placement critical in order to aviod them being triggered by heat vents and sunlight.

    Overall excelent system and highly recommended.

    Read More
  2. User Score
    7
    November 27th, 2013 Saint Louis, MO
    1 people found this review helpful!
    Good company and system works fine. The city of St. Louis however is preventing people from using this companies technology. They require you to get a $25 annual alarm permit. In order to obtain this alarm permit they require you to get an $85 electrical permit even though there are no wires. The system is basically like plugging in your cell phone to charge since it uses cellular data. After finding this out I refuse to pay the $85 extortion fee and wonder when they will try to require me to get an electrical permit to charge my cell phone. No wonder St. Louis City has the highest crime rate.
    Read More
  3. User Score
    10
    November 24th, 2013 Sacramento, CA
    2 people found this review helpful!
    I have used this company for 5 years and love it. Upgraded systems a couple of years ago and installed the old system at my mother’s home. When Mom has questions she is able to work directly with customer service without me getting involved. She recently had to change the batteries in the old system I gave her and did it with no problem. I have moved from an apartment to a small house and the transition was great. After the move the cell towers reception changed and they instantly sent me a new card for a different carrier. At no cost! Customer Service is great, they even keep Monitoring is cheap, easy to install, and reliable.
    Read More
  4. User Score
    10
    November 22nd, 2013 Saratoga Springs, NY
    1 people found this review helpful!
    I’ve had SimpliSafe for 2 months now with 12 entry sensors, 3 motions detectors and 2 smoke alarms. I also have three 50+ pound dogs that have never set off a motion detector. I test the entire system weekly because it’s fun to try to beat it, but I never have. The installation was quick simple and easy but I live in rural backwoods Florida the cellular connection wouldn’t connect. I called, was on hold for a minute and they rushed me a Verizon module that works great.

    Great product and support at a low cost with NO CONTRACTS!

    Read More
  5. User Score
    5
    November 14th, 2013 Pleasant Grove, UT
    5 people found this review helpful!
    I orderedy system yesterday. I got online to set up an account and was pit on hold for 20 minutes the first time and about 5 min. the second time. Does this company operate this slow when calling for police ? I am seriously considering canceling after one day. Beware new buyers !
    Read More
  6. User Score
    10
    November 11th, 2013 Chenoa, IL
    1 people found this review helpful!
    Easy install. Support seems knowledgeable, helpful. Very satisfied. Highly recommended.
    Read More
  7. User Score
    9
    November 11th, 2013 Cadiz, KY
    1 people found this review helpful!
    Have had system for almost 2 years. Have updated to smoke detectors. Roll out of detectors quickly found bugs with them and majority had to be replaced. Roll out was almost 2 years later than first announced.
    Excellent customer service. . Company needs to expand Cell carrier service. T mobile is the only Cell option which is very limited in many areas of the country.
    Read More
  8. User Score
    10
    October 27th, 2013 Newtown, PA
    1 people found this review helpful!
    Have used the Simplisafe product for over 6 months and love the security. Easy to install, a couple of false alarms but the co. called before sending the police* Adjusting the position of sensor (s) solved the problem. 3 cats, cat trees etc have not been an issue.

    *the alarm goes off and you get a call just about immediately from Simplisafe. Very impressive.

    Read More
  9. User Score
    10
    October 20th, 2013 Miami, FL
    3 people found this review helpful!
    I bought simplisafe after my house was burglarized….so typical right? Had I known something like this existed I would have purchased it. After I got it, it took about 45 minutes to get the whole thing installed. One thing though the adhesive tape the sensors come with is pretty useless, I used the screws. After I move to the next place where I am leaving now, the doors were kind of weird so instead of drilling, I went to the hardware store and purchased heavy-duty high-quality 3M double sided adhesive tape. It worked great. I had the whole house wired in 20 minutes, including easy reactivation of the system online. SO I am super happy, just wish they had video option too, Definitely a great value.
    Read More
  10. User Score
    10
    September 28th, 2013 Hudson, NH
    2 people found this review helpful!
    This is a great great system. Forget the complaints about animals triggering the alarm. Just follow the directions and install the sensors upside down to change the scan angle. My equipment is also of good quality with no false alarms and that includes 3 door sensors, 11 motion detectors, 3 smoke alarms and 1 freeze sensor. You get to buy a package and I have added on additional components specifically for our needs at a reasonable cost. The others give you too many or too few individual components and charge a kings ransom for additional components. They are sending me a Verizon module for improved cellular over T-Mobile in my area. Tests have always resulted in a quick return call from dispatch within 1 minute. Maybe SimpliSafe had early growth pains based on the other reviews but I have had only great results. So well designed with the base station sending dispatch calls instead of a keypad that can get smashed. Best of all, at $15 per month, this beats all the rest. I have a fantastic solution at a great overall price that I feel extremely safe with. I literally set it up in no time and saved the cost of a sales rep and distributor by going direct to the source. What’s not to like?
    Read More
  11. User Score
    10
    August 8th, 2013 Kernersville, NC
    1 people found this review helpful!
    I love this system! Cant beat the monitoring price!
    Read More
  12. User Score
    10
    July 1st, 2013 Huntley, IL
    1 people found this review helpful!
    Really love this system. Customer Service is fantastic. They can quite readily answer ANY question I have and I ask some tough questions!

    VERY easy and quick to install. Great videos on how to do it if necessary.

    No false alarms. After a huge electrical storm the system worked as well as always, but a keychain remote wouldn’t work until I removed and re-installed the batteries. First time that happened in the year I have had the system.

    Their monitoring service is VERY QUICK to respond to my accidental tripping of a sensor wanting to know my all-is-OK pass word.

    What I don’t like is that the motion sensor is tripped by my cat that likes to climb in front of it.

    Read More
  13. User Score
    4
    April 22nd, 2013 West Jordan, UT
    7 people found this review helpful!
    Unfortunately it appears you get what you pay for. Like most, I signed up for this system for the monitoring cost and ease of installation. However, like other customers, I’ve had malfunctioning components and poor monitoring service. I’ve had two motion sensors cause false alarms with no actual entry by any person. They didn’t cancel the police after we had cancelled the false alarm (caused by faulty motion sensor), so we ended up getting charged by police for a false alarm. They did not notify me properly that my base station had stopped sending cell signals to them, so I ended up with a completely unmonitored system for a week and a half. I had to reset the base by taking it apart and removing the batteries to get it working again. The phone staff is always rude and unconcerned. We had purchased a second system for a separate home but returned it. Nice idea, but they aren’t providing the proper service or quality.
    Read More
  14. User Score
    10
    April 7th, 2013 Northbrook, IL
    1 people found this review helpful!
    So happy. Takes minutes to I stall. Everything works well. Great service. You save so much money, makes it worth while.
    Read More
  15. User Score
    9
    March 6th, 2013 Phoenix, AZ
    1 people found this review helpful!
    My only concern is that my little dog will set off the alarm while I am gone. I had to turn movement sensor upside down to prevent.
    Read More
  16. User Score
    9
    February 18th, 2013 Covina, CA
    5 people found this review helpful!
    I have had Simplisafe for about a year and a half now with systems installed in 2 different locations, one in Arizona and the other in California. Overall I have had a great experience with the customer service and their products. The only downfall is that there system offers limited technology (cameras & smoke detectors are not available), however they are in the process of developing them. I love the fact that I can cancel my service at any time and still keep the system.
    Read More

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Our Score
8.1
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$15-25

Install & Equipment Fee

$229-1000

Contract Length

None

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

776
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,396