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Reviews for SimpliSafe | 2019 Home Security Company Reviews
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Reviews for SimpliSafe | 2019 Home Security Company Reviews

SimpliSafe

SimpliSafe offers a DIY home security and automation system. Low monthly monitoring costs and high up-front fees.

Our Score
8.1
User Score
5.1
Our Score
8.1
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$15-25

Install & Equipment Fee

$229-1000

Contract Length

None

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

785

This Review is maintained by Chase Sagum

Review Last Updated: September 18, 2019

SimpliSafe is a DIY home security monitoring service that offers various home security packages. Customers can customize their security packages or can choose from a package already created. The company has low monthly monitoring fees and doesn’t require a contract, but they charge high upfront fees. People can monitor their home automations and security system straight from SimpliSafe’s app.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#5
Reviews for SimpliSafe | 2019 Home Security Company Reviews

5.1
$15-25
$229-1000

Pros

Low Monthly Monitoring Cost

SimpliSafe has two, 24/7 monitoring plans. “The Standard” is a home security service that is $15/month. It uses a cellular connection through Verizon and T-Mobile. “The Interactive” is a professional monitoring plan is $25/month. This includes smart home integrations and alerts via mobile app, as well us unlimited camera recording. These monthly fees are lower than other home security systems.

Standard: $15/month
  • 24/7 cellular monitoring
  • Smart home monitoring (fire, smoke, water, etc)
Interactive: $25/month
  • 24/7 cellular monitoring
  • Smart home monitoring (fire, smoke, water, etc)
  • Smart home integrations (Amazon Alexa, Apple, August, Google Assistant)
  • Mobile App use
  • Text alerts
  • Video verification and camera recording

SimpliSafe Has No Contracts

SimpliSafe does not require its customers to sign a long-term contract. Instead, their contracts are month-to-month. The company is able to do this because customers buy the home security systems up front, which means the up-front fees will be high. The equipment you purchase has a 3-year warranty and a 60-day money-back guarantee.

DIY Installation

DIY installation can be a pro or a con depending on the individual. SimpliSafe is good for those interested in buying their own home security equipment and setting up the sensors and keypad however they want. Those who want the help of a technician can pay $79 for professional installation.

Read About Protect America’s DIY Security Systems

Cons

SimpliSafe Complaints

In 2019 so far, Best Home Security Company reviewers have given SimpliSafe an average customer rating of 3.5/10. The biggest complaints of SimpliSafe are:

  • Sensors. Many customers report having to replace faulty sensors – not connecting to the overall home security system properly, or not sticking to the walls/doors. Specific reviews mention the carbon monoxide sensor.
  • Cheap Equipment. In addition to issues with the sensors, many report that they have experienced issues and glitches with the entire system.
  • False Alarms. Because of the sensor and equipment issues, customers are also reporting false alarms with the SimpliSafe system
  • Customer Service. Reviewers mention that customer service is difficult to work with. Some customer reps have not been helpful in dealing with system issues customers have.

You can read more reviews from real SimpliSafe customers below.

High Upfront Fees

SimpliSafe customers have to pay for their equipment upfront, which means they will pay a minimum of $229 upfront for SimpliSafe’s most basic system, and over $775 for the most comprehensive system, a doorbell camera, and indoor cameras. This can be expensive for homeowners who don’t have the funds to make a large payment upfront before receiving their home security equipment.

SimpliSafe Packages

Most packages include no contracts, 24/7 professional monitoring, and no phone line is needed. All offered packages come with a. base station, keypad, and sensors.

The Foundation: $229.00

This is the smallest equipment package SimpliSafe offers – made for small homes and apartments. It includes a main door sensor, motion sensor, base station, and keypad. As with all plans, buyers can add on SimpliSafe products: a video doorbell (with two-way audio and motion alert) for $169, and SimpliSafe camera for $99. The camera offers motion alerts and you can stream live feed from your app.

The Essentials: $259.95

The next package from SimpliSafe is “The Essentials”. Instead of one sensor, this package includes three door sensors. It comes with the base station and keypad.

The Hearth: $374.91

Additional equipment includes a key fob, a smoke detector, and a 105dB siren. Only one motion sensor is included.

The Knox: $449.87

This kit is ideal for larger homes, as it includes twice as many sensors as the previous packages: six entry sensors and 2 motion sensors.

The Haven: $489.86

While this package only includes four entry sensors, it also has a water sensor and a freeze sensor, which will alert you if the temperature in your home drops below 41 degrees. All of these home automation features can be monitored by the company’s app.

The Fortress: $509.86

This security system is unique in its offering of two keypads – one for upstairs and for downstairs. This home security set also includes the key fob, panic button, siren, two motion sensors, and six entry sensors.

Simplisafe and Hackers

In years past, SimpliSafe has had issues with their hardware getting hacked as reported by Forbes back in February 2016. As recent as 2019, there were reports that the system could be compromised with a wireless emitter.

Our Recommendation

SimpliSafe is appealing to those in search of home security because of the low monthly monitoring fees. People are also drawn to SimpliSafe because of the DIY installation – they can install it on their own time wherever they want. However, customer service may not be able to help if you run into issues. Many negative reviews about SimpliSafe’s equipment (motion sensor) lead us to believe the low monitoring costs are not worth it. Additionally, customers will pay a lot up-front to buy sensors and other equipment that get a lot of negative reviews. If you do purchase SimpliSafe, the good news is that there are no contracts and the company offers a 60-day money-back guarantee.

We recommend comparing SimpliSafe to the top-rated home security companies with professional monitoring and minimal upfront fees.


SimpliSafe vs Ring vs ADT

  SimpliSafe Ring ADT Frontpoint
Basic Home Security Monitoring $14.99 $10 $27.99 - $52.99 $34.99
Home Automation Monitoring $14.99 $10 $52.99 $44.99 - $49.99
Video Home Security Monitoring $25 $10 $58.99 $49.99
Equipment Upfront $229 - $977 $199 - $1400 Yes; Price Undisclosed $69 - $833
Contract None None 3-year 3-year
Installation DIY or Professional: $79 DIY Professional; $99 DIY

SimpliSafe Equipment Add-Ons

  • Video doorbell: $169.
    Includes motion alerts and 2-way audio so you can see who is at your door from your phone.
  • Indoor camera: $99
    The SimpliCam indoor camera from Simplisafe sends motion alerts to your phone and streams live.
  • Siren: $59.99
    This alarm is 105db, completely wireless, and can be used in or outdoors.
  • Entry sensor: $14.99
  • Motion sensor: $29.99
  • Glassbreak sensor: $34.00
  • Freeze sensor: $29.99
  • Water / flood sensor: $19.99
  • Smoke detector: $29.99
  • Panic button: $19.99
  • Keypad: $69.99
  • Keyfob: $24.9

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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785 SimpliSafe Reviews

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  1. User Score
    0
    January 8th, 2019
    7 people found this review helpful!
    Equipment breaks constantly. Cameras constantly disconnect or get locked shut. Have had two go bad in just two months. Customer service stinks. Often it’s 30 minutes or more on hold before someone answers.

    STAY AWAY NOT RELIABLE

    Read More
  2. User Score
    9
    January 7th, 2019
    8 people found this review helpful!
    Extremely easy to install. All extra sensors added easily. Did the interior and exterior of the house with sensors and 2 cameras in under 2 hours. Activating the monitoring was easy as well. Only drawback was it didn’t extend to an exterior room we added on to the house. We did an entry siren there since it could not reach the monitored system. Still – it was easy, inexpensive, and is working great.
    Read More
  3. User Score
    0
    January 5th, 2019
    3 people found this review helpful!
    I want to pay my bill by changing settings with auto pay and absolutely cannot find anywhere on website to manage my account. I tried calling three different numbers twice and was on hold 20 minutes. We got a text saying to pay my bill, I called number and was on hold. I have wasted so much of my time, I want to change services now. Problem is I paid $700 for equipment. In less than a year, I have to replace carbon monoxide sensors because they don’t work according to my panel…
    Read More
  4. User Score
    0
    January 4th, 2019 New York, NY
    4 people found this review helpful!
    I purchased an alarm system to protect my home and family ! SimpliSafe products have to many technical issues! The base station stops working, due to whatever reason the tech person decides to give you! A bucket of B.S. . For days your home and family are left UNPROTECTED! Until they mail you another faulty product! After spending almost $800 on their dime store equipment you are ledt baffled and with NO choice but to find a new alarm system one that actually PROTECTS because it works! Oh did I mention they try to credit you for your monthly service ? What’s the point of a credit when the service doesn’t work!
    Read More
  5. User Score
    10
    December 27th, 2018
    9 people found this review helpful!
    I have had the SimpliSafe system for nearly two years and just upgraded from the original to the new. Installing the new components and activating the system was seamless and fun. I have never had a false alarm. When testing i have always received a call from monitoring within a few seconds confirming that the test signal was received. The new keypad is a major improvement. The app is stable and extremely useful. Overall, the equipment cost and monthly monitoring/online fee are very affordable/great value. I couldn’t be happier with SimpliSafe.
    Read More
  6. User Score
    1
    December 22nd, 2018
    6 people found this review helpful!
    We have had two false alarms due to the company and are done.

    One, set off by a ten pound cat (even though our motion sensor is over six feet up and was not supposed to be triggered by small animals). We were in a concert, missed the call to stop the authorities, oh well, lesson learned. We turned that motion sensor off to avoid that problem again.

    The second was set off by the adhesive on the door coming undone. When the service person called, we provided her with our CORRECT PASSWORD. However, because the service person typed our password wrong, our city was alerted AGAIN. She called our second number to let us know AFTER the fact. She did not apologize (company policy to not own mistakes?) Now we have to pay the city for their mistake.

    When I informed her that I wanted to speak to someone because we had done everything right and were now going to pay $75 for the company’s mistake, she transferred us to customer service. At 1:30 AM. When no one is working.

    I don’t think I can trust them in an emergency anymore because not even my safe word is safe with SimpliSafe. I can’t set the alarm when I leave because I will be more stressed about it going off for false reasons that I will have to pay my city for again while also being worried that someone broke into my home.

    Save your money and go with someone who admits when they’re wrong. At least you can trust them.

    Read More
  7. User Score
    5
    December 14th, 2018
    14 people found this review helpful!
    They don’t tell you that the entry sensors don’t work on steel doors so if your doors are steel then forget it. The sensors mount using double stick tape which doesn’t stick to some surfaces. Three of our sensors fell off in the first week.
    Read More
  8. User Score
    2
    December 12th, 2018
    10 people found this review helpful!
    After a year with no issues, my two sirens don’t work, the door chime doesn’t work and if the alarm is accidentally triggered, I’m unaware as there is no siren. So naturally I get a visit from the police and will now have to pay for false alarms. I called SimpliSafe tech support at 10pm eastern time and they were closed even though the web site says open to midnight.

    Now I’m afraid to use the alarm and will be asking for a refund. Like everything else you get what you pay for, should have known better. Mr Brother has COX and loves it.

    Read More
  9. User Score
    0
    December 11th, 2018 Saint Paul, MN
    7 people found this review helpful!
    I ordered my system on Dec 4, 2018 and it said expected ship on Dec 6. A shipping label was created on Dec 5 and it still hasn’t been received by UPS. This was for our second home and I was going to order another for our primary home but with the poor customer service and extremely bad shipping, I will go elsewhere. The woman actually said she doesn’t know what is wrong with UPS. Its not UPS, you didn’t ship it. If they would have offered to next day it I would have considered it but nope. So I had to cancel. Poor business practice on your part.
    Read More
  10. User Score
    6
    December 5th, 2018
    10 people found this review helpful!
    Beware of the Simplisafe indoor camera! The $100 camera stopped working a few months after we bought a new router because it does not support 5G. The camera was strategically hidden so I did not see that the light had changed color. If I had known that the camera had only supported 2.4G I may not have purchased it. When I called I was basically told my camera is now worthless. In that case, I have to say Simplicam=SimpliScam.
    Read More
  11. User Score
    3
    December 3rd, 2018 Springfield, MA
    10 people found this review helpful!
    Rating: 8 (System) – 3 (Customer Service) – 0 (App)

    I’ve had a $1,000+ SimpliSafe system for three years and loved the easy install/setup. The monitoring works as needed and the monitoring cost is average. My low overall rating is due to how SimpliSafe forces you to buy their most expensive monitoring system in order to use their (free) app, even to check on what the system is doing locally. In other words, if you want to see if all the doors and windows are closed or if there’s an error anywhere you have to go to the control panel and hassle with the menus. Why, when the app, using only your local wi-fi network, can tell you on your smart phone or tablet or PC? You have to buy their monitoring system. It’s an unnecessary gouge when they could charge a minimal monthly fee (say $1.99) to unlock a feature that is just sitting there that doesn’t require the expense of third-party monitoring.

    Getting them on the phone is a hassle and they play the aggravating game of allowing you easy signup for their product online, yet forcing you to use the phone with their built-in delays if you want to cancel service.

    SimpliSafe could do so much better.

    Read More
  12. User Score
    3
    December 2nd, 2018 West Des Moines, IA
    10 people found this review helpful!
    I just got my SimpliSafe system and as advertised it’s easy to hook up. When it came to the camera I was having problems. I called tech support and they told me I needed to have 2.4 gigs on my router. I did and also have 5 gigs, which will not work with the camera. I was then walked through trouble shooting and it still didn’t work. Tech said if I have the same password for both the 2.4 and 5 I would have to change so that the camera would connect to the right wifi. I did that, still didn’t work. After further troubleshooting I was told that because I have Direct TV the camera will NOT work. Bottom Line if you have Direct TV do not get the camera it won’t work. The experience was very frustrating. I really wanted the camera. Buyer beware.
    Read More
  13. User Score
    8
    November 28th, 2018 Irving, TX
    6 people found this review helpful!
    I liked it because there is no stringing wires etc. Very easy to setup AND it goes with you if you move at no cost to remove and reinstall.. Occasionally there are disconnects with the monitoring dispatch system but the alarms will still work and the siren is really loud ):(.. I have had no real issues with it at all that gave me heartburn or stress. It did require another wall mount (is a refurbished system) and they promptly had one delivered and I was never without the system; (the original one had a intermittent glitch was all). I just ordered 2 cameras and the door bell ringer today… I did wait probably about 1-1.5 minutes so not really complaining about that at all considering just how many others may be trying to call also.(its not the White House).. I did have a hard time understanding one (accent) but it worked out.
    Read More
  14. User Score
    1
    November 25th, 2018
    8 people found this review helpful!
    Used since 2012 and all this time a relentless litany of SimpliSafe hardware problems. I am stuck with their original suite of equipment and they have replaced EVERYTHING except the two irens. Most recently the FIFTH of their cameras to get two to work, now blaming my 100mb Spectrum internet service, despite ALL other devices working flawlessly. This their latest excuse. With the investment of hours of time, money and effort, I am STUCK with their junk hardware. Don’t know if their newest device fleet cures this ongoing problem, but why take a chance? I would strongly recommend you look elsewhere.
    Read More
  15. User Score
    0
    November 25th, 2018 Leominster, MA
    11 people found this review helpful!
    I bought it on line told it was 15.00 I get my first bill for 24.95 for a different plan, if you say on tv says 15.00, they LIE and I’m canceling now stuck with a 308.00 siren and door chime BAD COMPANY bait and switch can’t even send the junk back for refund I’m going to set fire of mine watch on u-tube I will have more bad mouth for this company lets put this BAD COMPANY out of business ley them know we are smarter then this.
    Read More
  16. User Score
    0
    November 24th, 2018
    7 people found this review helpful!
    SIMPLISAFE ABSOLUTELY SUCKS! POOR PHONE SYSTEM AT BEST AND CRAPPY PHONE CUSTOMER SERVICE!
    12 CALLS TODAY AND NO ONE CAN HEAR ME AND NO ONE SPEAKS ENGLISH VERY WELL AND OTHER ITEMS!

    THIS SUCKS!

    Read More
  17. User Score
    10
    November 24th, 2018
    7 people found this review helpful!
    I have been with Simplisafe for over 7 years. I am 100% satisfied with the service and equipment. Response time is extremely fast, i am saying between 15 to 25 seconds. I would highly recommend this system.
    Read More
  18. User Score
    0
    November 16th, 2018 Ocala, FL
    7 people found this review helpful!
    1 of 6 door sensors dead on arrival. Weak or no cell connection to T-Mobil base. When replacing the base cell module with Verizon module the keypad would not connect. Hours wasted on phone with 2 techs. They claim there are other electrical devices that are interfering …incompetent answer. Why? Because the keypad worked before the Verizon module was installed. None the less they sent a replacement keypad saying that was the problem. What do you know? the replacement also would not connect. We said we would work with them to solve the problems if they would extend the operational warranty from the date of a working system. They said no. We sent the system back for a refund. Duh!
    Read More
  19. User Score
    0
    November 9th, 2018 Dallas, TX
    14 people found this review helpful!
    I have been with Simplysafe for 5 years.

    They used to be a very reliable and effective alternative to other monitoring companies, BUT THINGS HAVE CHANGED!!!!

    I was recently suckered into upgrading my system.

    Since then, the motion sensors do not work, and I am constantly getting notification that my sensors go out and then come back on several hours later.

    I have contacted them several times and the techs have limited knowledge or the system is no longer up to par. They cannot fix my problems and when I have asked on several occasions to have a manager call me back, they never do. The fact that I am paying for limited security at best is nerve wracking.

    My advice to anyone thinking about this system is DON”T!!

    Read More
  20. User Score
    4
    October 22nd, 2018
    8 people found this review helpful!
    Hard to get them on the phone
    Read More

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Our Score
8.1
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$15-25

Install & Equipment Fee

$229-1000

Contract Length

None

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

785
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431