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SimpliSafe Reviews

Reviews of SimpliSafe from real customers
(739 verified)

Our Score
8.1
User Score
5.4

See Top Rated

Our Score
8.1
User Score
5.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
739

Overall Score

Based on ranking criteria
8.1 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Low monthly monitoring cost, high upfront fees: Monitoring plans are from $14.99/month to $24.99/month. The more expensive plan is called the ‘Interactive’ plan which gives you SMS/email alerts, secret alerts, and the ability to arm & disarm remotely. You pay for your equipment upfront which typically ranges between $200 and $500+.
  • No long-term contracts: Simplisafe does not require its customers to sign into lengthy contracts. Instead their contracts are month-to-month and you are paying for your equipment up front.
  • Equipment: all standard types of home security equipment is available and customized based on your needs. From window sensors and motion sensors, to security cameras and smoke detectors. Simplisafe also has an app that allows you to manage your system remotely. The one downside with their equipment is that it’s a DIY installation. This is a downside for many who seek to have a system installed for them professionally. The equipment you purchase has a 3-year warranty and a 60-day money-back guarantee.
  • Simplisafe is a really good home security option for renters: the system is wireless and portable, making it perfect for renting situations.
  • Simplisafe and hackers: in years past Simplisafe has had issues with their hardware getting hacked as reported by Forbes back in February 2016.
  • Main customer service issues: according to customer reviews we’ve received, chief complaints center around technical problems with the equipment, long customer service and monitoring center wait times, and issues with receiving the wrong equipment.
  • Our recommendation: we recommend going with a more reputable DIY home security option such as Frontpoint Security or Protect America.

Most Helpful Reviews From SimpliSafe Customers

  1. User Score
    0
    Bob Williams
    August 22nd, 2018 Monroe, CT
    We were broke into with the newest version of simplisafe, and the burglars must have watched the video on Youtube on how to smash the base station within the delay period before the system can call the operators, and we got cleaned out. The burglar took a magic marker and wrote on the living room wall: BUY A REAL ALARM NEXT TIME. I have a photo of it. My insurance company is not covering the claim because they said that Simplisafe is not UL Listed. STAY FAR AWAY FROM THIS COMPANY. We called a local company.Read More
  2. User Score
    3
    Valeriy Slobodyanyuk
    October 13th, 2018 Staten Island, NY
    The quality of the equipment is terrible and you can't rely on it - it loses periodically connection to the dispatcher center or keypad loses connection to the base. Also, my keychain remote stopped working - and I have it for just about 18 months.. When calling cust support you need to be at home and then you'll spent half an hour doing various testing and resettings. It starts working again but then after a while the same issues come back. Last time when I tried to call the customer support, i spent over 15 minutes waiting to get connected and listening the music and then just hang up. Sick and tired of this, and looking for another and better company, just wasted about $400 on the equipment. Don't wast your money.Read More

739 SimpliSafe Reviews

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  1. User Score
    1
    January 14th, 2018 Newark, OH
    11 people found this review helpful!
    I bought this system, set it up and called customer service at initial setup. After 20 minutes of waiting I left a message and an email message. The website said I would have a response within 24 hours – I DID NOT. No one has called me back. I called back the next day and a recording said the company was closed. REALLY??? I got an email 2 days later stating to send a “test” to them which I did (multiple times), but it had no impact on the system. I could not log into the “control Panel” – it said there was an error. After 2 days now, the system also said that some of the sensors were not responding. I’m actually on hold right now (20 minutes) still waiting to talk to someone. I am VERY disappointed in this product and the company and will be returning it for a refund. I’ll pay the extra money and get a reliable company who has sufficient staff available 24-7. Also, if I had known it would take 3 days for the system to actually activate I would never have bought it.
    Read More
  2. User Score
    1
    January 14th, 2018 Tampa, FL
    8 people found this review helpful!
    Purchased alarm system 2 years ago. Love it. However, they just upgraded and now you have to buy a completely new system to get any of the upgraded features. Also, no discount for existing customers. So, in essence, when parts of our system break down, there is no replacement. We will have to upgrade to the entirely new system and replace ours completely. The system was not cheap. The original marketing concept was that it was the average joe making an alarm system for the masses. I guess now that they are so successful, they don’t need to care about their existing customers. Once this system dies, that’s it for us. We are done.
    Read More
  3. User Score
    0
    January 13th, 2018
    9 people found this review helpful!
    I have only ever heard wonderful things about this company. As I sit on hold trying to purchase this product I have decided that the little bit of savings this company offers is not work the hassle if I ever need customer service. I have emailed them three times in the last week and spent hours on hold. Simply Safe you have lost my business.
    Read More
  4. User Score
    0
    January 13th, 2018
    9 people found this review helpful!
    I’ve spent the last two days attempting to update my system. On the phone multiple times the SS customer support. Turns out the SS has had a long-standing issue with its system and Sierra OS. No where does SS tell customers that this issue exists. In fact, the representative I spoke with said, “we have not been as forthcoming as we should have been about this issue.” I’ve also been told that SS will likely not be dedicating any engineering resources to fixing this as the problem has been overwhelming to the company.

    The fix is a patch that they send via email and that does not work either. The other fix/suggestion is to upgrade your monitoring so you can use the online portal instead of the Keychain remote. And the final suggestion is to BUY their newest system just released last Wednesday (1-10-17).

    In short: Spend more money with SS to upgrade your monitoring or ditch your entire system and buy and entirely new one and the system will work.

    This appears to be a massive scam: Fail the older product line so the customer is forced into spending more money on the newer product line.

    Why would anyone invest more money in SS products if SS is going to hide known software issues and then not support the products three years later? I recommend spending your hard earned money with a more credible security company.

    Read More
  5. User Score
    0
    January 13th, 2018
    8 people found this review helpful!
    Don’t bother…waited twice on hold for 30 minutes…can’t get any response and can’t get system to work….they are on phone pretty quick to sell you equipment but after that you get to figure it out by yourself….better to pay more for a system that actually works….
    Read More
  6. User Score
    1
    January 13th, 2018
    6 people found this review helpful!
    I have had this service for about a year. When first received, I called tech support a couple times with good results. Now, if I call tech support I never get through. I have sent 3 emails and left 2 voice messages and nothing has been replied to. I am constantly resetting the main unit because of a frequent message that there is no connection to the dispatcher. What am I paying for if the dispatcher connection is broken half of the time.

    It appears as though all Simplisafe wants to do is sell but there is virtually no service after the sale at this point. I will probably be replacing this system sometime this year. I would caution anyone who is considering the purchase this to check it out first. They put a lot of money into advertising and sales but not much in support.

    Read More
  7. User Score
    2
    January 12th, 2018
    4 people found this review helpful!
    We could not get the base to communicate with the dispatcher after the setup. We attempted to call the customer service number for four days, never got an answer. Was on hold one time for 46 minutes. Finally got in touch by calling the sales department, they answered on the second ring. We explained the problem and was eventually given to service personnel. They originally sent a T-Mobile base which would not work. Instead of sending a new base set up with Verizon, they sent the internal parts for us to repair the base unit. After nearly two weeks the system is now communicating with dispatcher.
    If you need a security system, you might want to consider a real security company.
    Read More
  8. User Score
    0
    January 12th, 2018 Yantis, TX
    5 people found this review helpful!
    Never can get thru to customer service and they don’t return calls after leaving message. Customer service people don’t know their products. Been told three different suggestions to solve my unsolved problem.
    Read More
  9. User Score
    0
    January 12th, 2018
    6 people found this review helpful!
    I have emailed for information twice no reply !!
    I have called the one 800 number and stayed on the phone almost 1 hour with no response, left message to call at their earliest convenience.
    We will see how long it takes them to call me back.
    It seems from the reviews there are other people have had the same problem of getting in contact with anyone from the company.
    SAD! ☹️☹️?
    Read More
  10. User Score
    0
    January 12th, 2018 Altadena, CA
    7 people found this review helpful!
    We installed SimpliSafe about 2 years ago, and have had nothing but problems since.
    The system will work for a few weeks, then we start getting error messages. When we finally
    get thru to someone at simplisafe, they send out a new part, the system will work a few more
    Weeks, then something else goes out. We leave voice messages since no one ever answers
    their phone. We send emails asking from r help. Still it takes several days/weeks before
    someone gets back, and it’s always when you’re not home. Terrible company, worlds
    worst service. Seems like it’s run by someone in their spare time out of their garage!
    We are currently looking at another system. $500 wasted!
    Read More
  11. User Score
    0
    January 11th, 2018 Brooklyn, NY
    12 people found this review helpful!
    This company is an absolute fraud. I bought a $600 system. When I open the app it asks for the serial number which I put in. It pops up a message saying to call support. I called and sat on hold for over 30 minutes twice and left 2 voicemails. Sent them emails and sent customer service requests through their website. No reply after a week (not even an automated reply). So I go to return it and to do so it says to call customer service! I’m now having to go through the process of contesting the charge through my credit card company.
    Read More
  12. User Score
    4
    January 11th, 2018
    2 people found this review helpful!
    I just got this entire system two days ago, and I had to install it myself, which is perfectly fine. I tried to call customer service to help yesterday and today. I was on hold for 33 minutes yesterday and I just gave up. I was put on hold for another 18 minutes today and I too gave up again and hung up. The phone service is horrible and now my key pad says error. After just searching online on random websites, it says the “battery” is low, when it was supposed to have come with the product. Not happy, thinking about returning the entire package. $500.00 worth, not worth at all.
    Read More
  13. User Score
    4
    January 10th, 2018
    6 people found this review helpful!
    I was on hold for over 20 minutes , left a message and no call back, email them and no response yet.;
    They sure will answer for when you are buying. Packing up,the system and sending it back
    Read More
  14. User Score
    2
    January 10th, 2018 Seattle, WA
    4 people found this review helpful!
    The product is ok, but the customer service is the worst. They will not answer the phone, they will not return calls, and will not reply to e-mails. They messed up a shipment and we wanted a refund. Impossible.
    Read More
  15. User Score
    2
    January 10th, 2018 Wasilla, AK
    3 people found this review helpful!
    Generally, my SimpliSafe system works well. On rare occasions when I call SimpliSafe to report/resolve a problem, I find myself on hold for a LONG time. SimpliSafe’s phone queue says “Press 5 at anytime to leave a message”, but when using this option, I typically don’t get a call back.

    Go ahead, try calling SimpliSafe at 1-888-957-4675. There will be a prompt of 1 (for product sales) and 2 (for customer support). If you press 1, you will get through to sales immediately. If you push 2, you are in for a long wait. The queue does not provide status updates and (worse yet) the background music is mind numbing. SimpliSafe clearly does not put its existing customers first.

    Read More
  16. User Score
    0
    January 9th, 2018
    6 people found this review helpful!
    I was on hold for over 40 minutes before I gave up on them. Terrible customer service
    Read More
  17. User Score
    0
    January 9th, 2018
    7 people found this review helpful!
    the monitoring service is contracted out to a third party. customer service is essentially non-existent. I may file a lawsuit for a refund.
    Read More
  18. User Score
    10
    January 9th, 2018 Los Angeles, CA
    2 people found this review helpful!
    I’ve been with Simplisafe for about a year now and they’re great! Product was easy to install and works as advertised. I had a problem with my Panic Button and Ernest in customer service was super helpful and knowledgeable. He’s sending out a free replacement and was apologetic for the long phone wait.

    I recently bought four cameras to add to my system and I’ll let you know how those go. Keep in mind, the cameras have a USB power cord which is NOT shown in the website pictures. Disappointed in the misleading pictures but overall, great company.

    Read More
  19. User Score
    1
    January 9th, 2018 Newport News, VA
    6 people found this review helpful!
    A security system that allows hacking is not to be considered security. Customer service that fails to answer the phone. This adds up to security without security, customer service without service. As an owner of a system installed in my home I cannot recommend this system if you want security and service.
    Read More
  20. User Score
    5
    January 8th, 2018 Cary, NC
    1 people found this review helpful!
    I called simplisafe three days ago and got a message that it was closed. WHAT CLOSED it is a security company. A message said to leave my number and I’d get a call back the next day. Im still waiting. How can a security serviced be closed on Saturday.
    Read More
  21. User Score
    3
    January 8th, 2018 Gilbert, AZ
    3 people found this review helpful!
    After buying my new system and installing it, I discovered a couple of motion sensors and a glass break sensor weren’t working. I called customer service and waited several minutes before deciding to press 5 and leave a message. No return call. Did the same process the next day and no return call that day but they did eventually the following day. Of course I wasn’t available to answer and missed the call! So I finally decided to withstand the wait time (30 mins) and actually talk to them. When I reported the problem the rep said they would send me new sensors. While I was on hold for him to set that up I went to remove the non-working sensors from my system through the keypad. What I discovered was the root to my problems. It seems the folks stuck in a dark warehouse somewhere were adding the sensors into the keypad as different components, i.e. motion sensor is an entry sensor, glass break sensor is a motion sensor. When you order a system they are supposed to add all the components into the keypad so you won’t have to do it. Of course accuracy would be beneficial to the end user as well as the company. Once I deleted the numbers from the system and added the component back into the system under what they actually do, motion sensor under motion sensor, etc. the components worked just fine. I suggest that you do this before wasting time on the phone holding for customer service.

    As for how well the system works over time, that has yet to be determined but I hope it’s better than what I’ve seen on this customer review site.

    Read More
  22. User Score
    2
    January 8th, 2018
    5 people found this review helpful!
    Everything is fine until you have a problems, system lost signal 3 months ago and simplisafe can’t figure out why, however i am still being billed, if you can get customer service on the line in less than one hour you are lucky if you leave a message which you will be forced to do take the next 48 hours off work and wait for them to call.
    Read More
  23. User Score
    0
    January 8th, 2018 Fairbury, NE
    6 people found this review helpful!
    No answer after 20 minutes on hold. No way to communicate.
    Read More
  24. User Score
    3
    January 7th, 2018
    2 people found this review helpful!
    I was torn between getting SimpliSafe and FrontPoint. I ended up getting Frontpoint for my home and SimpliSafe for one of my rental properties. In my opinion, FrontPoint is the way to go. The install process was about the same for both systems and was relatively easy with only minor technical issues. When I contacted FrontPoint for help they were very proactive and helped me get my system running properly in no time. Their customer service is excellent and they even schedule appointments if needed. When I contacted SimpliSafe, I couldn’t even reach a customer service agent. They are non-responsive and generally very frustrating to deal with. When I went searching through their online help forums I found a lot of other Simplisafe customers were having the same issue.

    The upfront cost on my Simplisafe system and the service were cheaper and there is no service contract, however, the website and customer service are so crappy that I would rather pay extra to FrontPoint just to have a pleasant experience. I genuinely like the FrontPoint system, website, and app, and will be keeping it longterm. I’m just really hoping that my investment in SimpliSafe isn’t going to be a huge waste of money. Only time will tell.

    Read More
  25. User Score
    0
    January 5th, 2018
    9 people found this review helpful!
    worst customer service ever. Im cancelling the service because you can never ever get anyone. been calling various days and times for 3 months and still nothing. left messages and still no return calls. Worst company ever. big waste of money.
    Read More
  26. User Score
    2
    January 4th, 2018 Washington, DC
    3 people found this review helpful!
    I purchased the Simplisafe product more than 6 months ago. They sent the wrong product initially and since then I have been sent faulty product. Entry sensors that were faulty, I received 2-3 replacement sensors thus far and still awaiting a replacement keychain remote as the one I currently have is faulty. If you have to call in for customer service support be prepared to wait 20+ minutes or leave a message….. I wish I would have read these reviews before purchasing.
    Read More
  27. User Score
    0
    January 4th, 2018
    7 people found this review helpful!
    There is no customer service. You can’t get in touch with anyone when you call, even leaving a message on there recorder, no one will return the call . Just had a couple of question to ask . Im looking to return the product back, get my money .
    Read More
  28. User Score
    0
    January 4th, 2018
    7 people found this review helpful!
    I don’t recommend buying from Simplisafe because of several reasons. The system drops off line consistently. It’s compatible with 2.4ghz network only. The cameras going offline randomly is not tolerable. My other main concern is when something goes wrong, and the monitoring service people don’t know what to do, then you’re out of luck! The monitoring service which is listed as the “Simplisafe” customers service number is not Simplisafe customer service however, they will connect you to a number which nobody ever answers, but repeats a message that says press 5 at anytime to leave us a message…. blah blah blah and thank you for your patience and all that hot air! If you want to get involved with a Security company with high quality standards across the board, Simplisafe is SIMPLY NOT THE ONE. I left a message and nobody called me back ( we all know how annoying that can be). Eventually I got through after numerous attempts and was able to return their product with a shipping label from Simplisafe and now I’m stranded in limbo regarding the outcome of my refund. Do your research before purchasing, read the reviews of real customers, believing advertisements will lead you to financial ruin,and remember always, “You get what you pay for, including customer service.” We deserve honesty about these companies we spend our money with in all the areas they vend service to us.

    Fed Up.

    Read More
  29. User Score
    0
    January 3rd, 2018 Tuscaloosa, AL
    10 people found this review helpful!
    Customer service is horrible. It is not uncommon to be placed on hold for 30 minutes or more. Not what I expected from a home security company.
    Read More
  30. User Score
    10
    January 3rd, 2018 Morehead City, NC
    2 people found this review helpful!
    If you look at the other reviews – this is not for the un-tech-savvy. You will DIY and a lot of the learning curve is knowing how to do that. If you are at all tech handy (think millennial/tech generation that has some semblance of using Task Manager on Windows, not even some old school command prompt or msconfig — no coding type ability needed), the setup will be a incredibly easy. If you need costly Apple devices for easy yet generic walkthrough setup or the ability to use one of their store Geniuses instead of Youtube videos or reading blogs, this is probably going to be harder for you but not impossible as a one day task. Nothing against Apple aesthetics or build quality or premium brand status — just straight oranges to oranges hardware comparisons in similar products without the instant name recognition and limited warrantied software customization (no jailbreak with Apple). I will pay for elegance in both hardware and software which Apple offers, but am less inclined to pay through the nose for barney style tech support found on a first page google search. Please know yourself and your needs. I also bring my car in for oil changes because I’m lazy and don’t want to learn — I’m by no means an expert/DIY at everything and weigh cost/benefit analysis relative to my abilities and schedule. Disclaimer: Apple references and comparisons are my opinion only; Apple is just the best analogy I made up for this comparison.

    This is great and simple DIY setup with usage of a ladder and Velcro strips, accessing geometry for motion sensors as they impact your furniture (my bookcase placement currently blocks monitoring of the hallway, for example), and figuring out the best placement for glass break sensors based on how sound waves bounce off hard flat surfaces and using that relative to likely burglary entry points. Or you can spend extra on more sensors and lose some of the aesthetic appeal with more stuff on the walls. Some of the above is just for maximization of the system — but I also don’t expect my glass break sensor to pick up sound from a room at the other end of my house if said room is thick carpeted with upholstered couches, velvet curtains, hanging tapestries, and the non-hollow door is closed. Almost like common sense – motion sensors are like eyes, audio sensors are like ears, and smoke sensors are like noses (except CO). Adding sensors to your system is like connecting to public wifi when the password is on the back of the sensor. Bottom line, if you don’t know how doors and windows open for sensor placement and can’t connect to coffee shop wifi, you are SOL and go with one of those security systems that send technicians to your house.

    Simplisafe is a great and customizable service, and the police came in under 3-4 minutes when I set off the hallway smoke alarm from making a cast iron steak and misplaced my phone to answer in time to cancel the alarm. My fault, but no fee — all the other 5 times I got a call immediately as well but answered and cancelled. If able, get the Verizon instead of T-mobile chip for your base station — they send it for free if you live in a rural area where T-mobile fails to work well.

    Read More
  31. User Score
    2
    January 3rd, 2018
    7 people found this review helpful!
    Simply a joke when it comes to service!! Syestem went down could not reach customer service after leaving several messages and 3-4 times on hold for 15-20 minutes at a time. Because of their lack of service my alarm system didn’t work for days. They finalled called back 2 days later. This was in Dec. now another issue can’t reach customer service after several attemps and several messages. They Simply do not care
    Read More
  32. User Score
    2
    January 3rd, 2018 Bethlehem, PA
    6 people found this review helpful!
    Is very hard to get hold of someone seems like they put you on a run around
    Read More
  33. User Score
    2
    January 2nd, 2018
    3 people found this review helpful!
    Nothing this company provides is quality. We are executing our 90 day satisfaction guarantee and returning it. Half the sensors loose connection with the base unit on a daily basis. The app is crashing all the time and doesn’t work the other half. You will wait on the phone no less than 30 minutes to talk to someone who does not care if you are satisfied or not. And now, as we are removing the elements to return them, even their “damage free” adhesive has ripped off the paint AND drywall from where they were mounted. Not worth the few dollars you might save on choosing this cheap company that will go belly up in a few years over a solid competitor like ADT. Lesson learned.
    Read More
  34. User Score
    1
    January 2nd, 2018
    6 people found this review helpful!
    System does not always work properly. It takes hours/days to get a customer service rep. Their answers are often useless, illogical..
    Read More
  35. User Score
    0
    January 2nd, 2018 Chapel Hill, NC
    6 people found this review helpful!
    The system arrived with four components missing. When the missing components arrived, they were not synced to the system. The system never worked and I wasted several hours installing it and waiting while telephone support tried to make it work.

    I am offended that the company would send a system that they knew would not work (because they sent components that were not matched to the base station).

    Read More
  36. User Score
    0
    December 28th, 2017
    7 people found this review helpful!
    Terrible customer service and long hold time. I had to wait an average of 20 – 25 minutes each time.
    Read More
  37. User Score
    5
    December 28th, 2017 AZ
    5 people found this review helpful!
    My app will log me out and then when I put in my username and password it will state I do not have access, and then when I call about the situation, NO ONE ANSWERS THE PHONE!!! I was on hold for 20 minutes before I gave up and had so figure it out myself. I am getting very upset with the way customer service is poor and helpless when you need help. I had to request the police once, and it took the 30 MINUTES ti show up. I am glad my house was okay or no one was breaking in. :(
    Read More
  38. User Score
    0
    December 27th, 2017
    5 people found this review helpful!
    I have called many many times…after waiting up to 40 minutes, I finally gave up. They are a joke!!
    Read More
  39. User Score
    2
    December 25th, 2017 Martinsburg, WV
    0 people found this review helpful!
    No response most of the time for alarms
    Also the equipment gives false entry sensor alerts
    Read More
  40. User Score
    10
    December 23rd, 2017
    3 people found this review helpful!
    I’m impressed! Liking everything so far. Very usable and simple. I’m a Product Designer, this hit on all cylinders.

    Today, I just discovered that the remote is also a dongle for simple PC setup options which then is used to reprogram the hardware. Learning that process took very little time and instructions were solid (and that’s also what I do for a living).

    Last month, I ordered a water sensor and extra door sensor. Hookup took 5 min… done. Lick tested perfect.

    Many use ADT Security around here in Chandler. I was quoted by one of these competitors at least $1200++ for complete replacement of my existing system in order to connect up to all existing home sensors. That’s crazy considering wires are a thing of the past. I love the portability of this system. And the voice status is quite logical.

    Haven’t seen any of the issues mentioned and I get the calls to verify 100% so far.
    Initially, we bought it for a Sabbatical vacation. We had no idea if we were going to keep using it because I work from home. But I do enjoy using it for simple trips, so now I’m not sure if I can discontinue especially if I leave overnight.

    Read More
  41. User Score
    1
    December 23rd, 2017
    4 people found this review helpful!
    Sensors started failing after 2 months of operation. Poor custome service with extended wait times to reach a representative. Their answer to everything was to buy their monitoring service for 24.95 per month. Save your money and go with a pro service.
    Read More
  42. User Score
    3
    December 23rd, 2017
    1 people found this review helpful!
    Horrible customer service. They never answer. Installed a brand new SimpliSafe system and tested it. 24 hours later all the sensors issue Not Responding errors. The Owner’s Manual says that’s due to expiring batteries. Why would SimpliSafe ship a new system with expired batteries? Horrible service!!
    Read More
  43. User Score
    0
    December 21st, 2017
    3 people found this review helpful!
    This company is a scam. I returned their equipment as it did not work in my home and received a refund. They have now charged me 2 months in a row for service I don’t have. They do not respond to emails and no one ever answers their customer service line. DO NOT order this service!
    Read More
  44. User Score
    5
    December 20th, 2017 Altadena, CA
    3 people found this review helpful!
    The equipment has repeated issues with dispatch communication. Customer service is usually fine, but when I last called at 7:30pm PST several times, I received a message saying they are closed and don’t answer the phones after midnight eastern time. So why is no one picking up, I called multiple times.
    Read More
  45. User Score
    0
    December 20th, 2017 San Jose, CA
    4 people found this review helpful!
    Very good at taking your money (beware of their checkout process – it can skip a few steps)
    Horrible customer service. Emailing customer service is pointless… do not expect anyone to answer (despite of the fact that they advertise it) Phone customer service also has very limited ability to assist you.
    Read More
  46. User Score
    3
    December 19th, 2017
    2 people found this review helpful!
    Worked great for two years, then crashed Nov. 2017. Had even purchased new batteries through Simple Safe. Took forever to reach a tech in customer service. She re entered the number of the sensors and it worked for two days and crashed again. Have been on hold for over an hour several times trying to reach a tech. for help. Have received e mails in response to mine saying to call customer service. It’s like going around in a circle. The final stray was getting my monitor bill on my credit card for a system that is not working. The key pad does not recognize any of my motion sensors anymore, and you can’t even run a home test on it. I offered to take down every unit and just send it back to them for repair and awaiting a response to that. Sorry I forgot that you get what you pay for.
    Read More
  47. User Score
    1
    December 17th, 2017 Flemington, NJ
    7 people found this review helpful!
    SIMLPLYSAFE sent me “open box” equipment without telling me first. I discovered this when I when I had to replace the SIM card in my newly-arrive base station. When I open the base station, I discovered a screw missing from the old SIM card; someone had been through the same frustration I was about to endure. Other equipment in the box has the battery activation paper tab removed, indicating that someone had been there first too.

    I installed the new SIM card SimplySafe overnighted, but a different set of frustrations took over. (1) During the activation process, I was to enter the serial number into their online activation program from the bottom of the base station, which I did. However, SimplySafe’s web site said that the serial number I’d entered was incorrect. Really. It’s only 6 digits, and I entered it 5 times.
    Finally, the Key Pad has a message that says it is out of range. Whatever that means; it is standing next to the Base Station. I tried to reach SimplySafe customer support on the phone and through emails. As yet, no response. Yes, it’s noon Sunday, but what does that tell you about getting help when you need it? I’ve had enough.

    I am sending their used equipment back to them after two failed installation attempts that took me over 7 hours to complete get through, installation of the SIM card, and telephone waiting included.

    Read More
  48. User Score
    1
    December 16th, 2017
    5 people found this review helpful!
    My alarm was triggered and I didn’t receive a call. I have the monitoring service and was worried the police would show up. I guess I shouldn’t have worried, nothing happened at all. No call from simplisafe, no police. I sat on hold for 28 minutes with customer service and never got anyone on the line. I e-mailed and called back and left a message, still no response. A terrible first impression, good thing I’m still within my 60 day trial.
    Read More
  49. User Score
    1
    December 16th, 2017
    1 people found this review helpful!
    Easy to set up, but getting it to work was a problem. It would be connected, then not connected, etc. I called customer service for help and it took the woman 19 minutes to answer my question which was – Will this send me notifications without having to pay you $5 a month? The answer is no. You buy the product and then pay them a monthly fee. This was my first question and she obviously didn’t know the answer. Also couldn’t explain why the connection was intermittent. (And yes, I changed outlets).
    Save your money – buy Ring.
    Read More
  50. User Score
    2
    December 12th, 2017
    4 people found this review helpful!
    Tech issues. I have had this system less than a month and have nothing but problems with the link to dispatcher. Been on hold for over half an hour. I have had this problem for the sixth time tonight. I’m getting ready to give it back!
    Read More

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Our Score
8.1
User Score
5.4
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
739

Overall Score

Based on ranking criteria
8.1 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,299

Overall Score

Based on ranking criteria
9.0 /10