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SimpliSafe

DIY Installation, No Contract, $230-640 for equipment

Our Score
8.1
User Score
5.2

Visit Site

Our Score
8.1
User Score
5.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
756

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Low monthly monitoring cost, high upfront fees: Monitoring plans are from $14.99/month to $24.99/month. The more expensive plan is called the ‘Interactive’ plan which gives you SMS/email alerts, secret alerts, and the ability to arm & disarm remotely. You pay for your equipment upfront which typically ranges between $200 and $500+.
  • No long-term contracts: Simplisafe does not require its customers to sign into lengthy contracts. Instead their contracts are month-to-month and you are paying for your equipment up front.
  • Equipment: all standard types of home security equipment is available and customized based on your needs. From window sensors and motion sensors, to security cameras and smoke detectors. Simplisafe also has an app that allows you to manage your system remotely. The one downside with their equipment is that it’s a DIY installation. This is a downside for many who seek to have a system installed for them professionally. The equipment you purchase has a 3-year warranty and a 60-day money-back guarantee.
  • Simplisafe is a really good home security option for renters: the system is wireless and portable, making it perfect for renting situations.
  • Simplisafe and hackers: in years past Simplisafe has had issues with their hardware getting hacked as reported by Forbes back in February 2016.
  • Main customer service issues: according to customer reviews we’ve received, chief complaints center around technical problems with the equipment, long customer service and monitoring center wait times, and issues with receiving the wrong equipment.
  • Our recommendation: we recommend going with a more reputable DIY home security option such as Frontpoint Security or Protect America.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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756 SimpliSafe Reviews

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  1. User Score
    0
    June 21st, 2018
    11 people found this review helpful!
    Simplisafe Customer Service is almost non-existant. I have been kept on hold for over 40 minutes several times trying to reach their tech support. The “NEW” system I purchased keeps losing its signal to the base and since the update (today) there is no longer any voice to say “Home” or “Please Leave Now”, etc. I would return it if I could but they only allow you 30 days.
    Read More
  2. User Score
    0
    June 17th, 2018 San Antonio, TX
    8 people found this review helpful!
    They break in smash central system, doesn’t send signals to their so called monitoring station! Would recommend buying this…………… cheap, cheap, cheap……
    Read More
  3. User Score
    10
    June 11th, 2018
    2 people found this review helpful!
    I’m overwhelmed with how helpful SS’s customer service is! I’m a newbie to security systems, & they helped me buy only the pieces I needed, then were super helpful with setup questions & helping me setup a secret alarm so I could monitor the shop’s motion sensor in the home mode where motion sensors are not normally activated.
    The equipment functions are very powerful & versatile I keep learning more that my system can do!
    I feel the price is reasonable for the quality of product & the versatility of the app. I have cloud storage & it’s superb! Love being able to instantly replay the camera clips.
    Only complaint I have is the key fob – terrible design. It is not passcode protected, so anyone who has the fob has control over the whole system & could deactivate with a push of the button! Plus, the fob is much too sensitive — it’s too easy to accidentally arm the system. Mine will never be used as a key fob — it only will hang safely on a concealed hook to turn on/off the system if I don’t have my phone.
    Read More
  4. User Score
    1
    June 9th, 2018
    21 people found this review helpful!
    The monitoring is worthless. My alarm went off while I was out of town the monitoring service called me but refused to notify the Baltimore police. I was out of town and had to look up the number and call myself. This took some time because I couldn’t just dial 911.
    I have had the system and monitoring for the past 6 years. Sucks I have wasted my money they FAILED me when I needed them. I don’t understand why the wouldn’t notify the Baltimore PD WTF. WTF have I been paying you for all these years.
    I will me canceling the service Monday morning.
    Read More
  5. User Score
    4
    June 1st, 2018 Newport, KY
    11 people found this review helpful!
    Customer service hours of rather limited, and it takes at least 5 minutes to get hold of someone anytime you need help. I believe the first time it took 10 minutes and the second time I just hung up. The actual app does not work quite right either. I tried at least 8 times to get it to accept my email and password, following all the rules. That is why I called customer service. So now after 2 days, I still do not have the product online. I’m about to give up. I will add that the product was rather expensive up front to be having this much trouble with it.
    Read More
  6. User Score
    5
    May 31st, 2018 Titusville, FL
    5 people found this review helpful!
    Today I was trying to change the billing credit card on my account which I have had for 3 years. No place online to do that anymore. Called customer service and was told, oh you don’t have the right plan to be able to access that information online. WHAT? I have been able to do that for the last 3 years. Oh, well you have to upgrade to the 24.99 a month plan to be able to access you payment information. Not only have they changed the plan without notifying me, they have made a new system that is not compatible with the only one, so if you need to replace it may be you have to buy a whole new system.
    I feel they should at least notify a person if they are making changes to your account. Of course after you have invested 500. in a system, it makes it a little harder to move on to another.
    Read More
  7. User Score
    0
    May 27th, 2018
    11 people found this review helpful!
    Worst alarm system, we ever had, would not recommend to ANYONE.
    Doesn’t set up most of the time. Wake up in morning, garage door open, no alarm.
    Come into house alarm doesn’t turn off, later alarm goes off, while walking around house
    Most time will not even set up at all, at home are away.
    SimplySafe is simply made to sell,,NO customer service.
    No help , what so ever
    If you pay over a dollar , that’s too much, Its Simply Trash
    Read More
  8. User Score
    0
    May 27th, 2018
    12 people found this review helpful!
    This alarm and customer service is by far is the Worst!!! I should have really taken current and previous customers reviews seriously, from the time I received the system there were issues, sent base with wrong cell chip, after I paid overnight shipping. Then they screwed up accounts , I bought for my business and residents . Once after 4 weeks of thinking everything was running smooth , business had false alarm, ( I NEVER received a phone call when alarm went off) I called and they said the date stamps on alarm were dated “1969” REALLY?!?! . And they would call me back after resolution. Still waiting… but, when they do decide to call back they will be told both systems are sent back . Oh… and if you think calls will be answered in a speedy way , think again…!! Enternal HOLD!!!!!
    Read More
  9. User Score
    1
    May 27th, 2018 Klamath Falls, OR
    9 people found this review helpful!
    We have had this system for several years… not too many problems but as of January 1, 2018 the company changed the online access information. Without any notice you now no longer have online access to your PIN, system, devices etc. You can pay an additional $10 for this. This is crap customer service. No notice of the change so the online portal is virtually worthless. Our area has NEVER had good coverage for T-mobile and we have had a problem with the “no link to dispatch” which also means you have NO alarm so after my call this morning they will be sending a Verizon chip ….. If you live on the west coast you can not get help after 9 PM pacific time…. so let’s hope nothing happens at night! Be very careful how much you rely on this product for protection! But wait isn’t that why we bought it. Well maybe one of your family survivors can sue them.
    Read More
  10. User Score
    0
    May 23rd, 2018 Irwin, PA
    14 people found this review helpful!
    I no longer will recommend Simplisafe to friends and relatives.

    We have had the Simplisafe system installed for over three years with billing costs of $14.95/month.

    This allowed for active system monitoring by their monitoring company.

    The equipment was rather unreliable at times giving false alarms requiring the monitoring company to contact us to see if the police should be notified.

    Since the property was in another town, 40 miles away, we were able to use our computer to go online and see what sensor was causing the alarm.

    We had several false alarms from sensors at various times so we were able to tell the monitoring company not to send the police. Obviously if the police received frequent false alarms we could be charged for the police responding frequently of have the police just put the call at the bottom of the list.

    Recently we had the need to check the condition of the sensors (Not to enable or disable the alarm but just check to see if any sensors were faulty) and found that we were not able to check the sensor status from our computer. (We do not have any mobile devices).

    When we accessed the Simplisafe site we were told that we now would have to pay for the more expensive service $24.95/month even if we just wanted to check the status of the sensors!

    In addition to Simplisafe having equipment problems (Two of our remote entry key fobs failed as well as numerous sensor failures) the waits for customer service were always extremely long.

    Read More
  11. User Score
    2
    May 21st, 2018
    7 people found this review helpful!
    Recently purchased a SimpliSafe Home Security system. Up front, the system is easy to set of and seems to work fine. However, to date, I have noticed one major problem that is actually a blatant misrepresentation by the company. On its website, Simplisafe represents as follows – “Detects intruders, not pets. Alarms that cry wolf? No thanks. We precision-engineered our motion sensors to detect the unique heat signature of humans. No pets.” In fact, pets do set the motion detectors off, even small pets. This was confirmed by email when I contacted Simplisafe. In fact, the representative admitted that even appliances can set off the motion detector! So beware if you have pets or appliances.

    I have advised them to take down the false advertisement. To date, it remains up on their website.

    Read More
  12. User Score
    2
    May 14th, 2018 Palo Alto, CA
    6 people found this review helpful!
    Seems to be a disconnect between your order history, previous communications, and product knowledge. Typical plague when a company comes out with a new idea that catches on, then is forced to hire too many phone reps. The knowledge base varies from very knowledgeable to standard / boilerplate answers to bordering on clueless. True with wait times, after 15 minutes, left a message (they direct you to do so) then no return call. This also occurred with their email request for my phone number. No return call

    Shame.

    Read More
  13. User Score
    10
    May 13th, 2018 Fort Lauderdale, FL
    7 people found this review helpful!
    I have been with simplisafe for over 6 yrs. I have had only i Motion detector fail and it was replaced free within 3 days. Service and response time are great. I have 5 motion, 1 Glass breaking, and 7 entrance sensors. I am most impressed with response time, from when the alarm goes off till the phone rings.
    Read More
  14. User Score
    0
    May 8th, 2018 Greensboro, NC
    12 people found this review helpful!
    There is no customers service only personnel to look at your system online and tell you what you can see online. Will not let you talk to anyone else even personnel in marketing. If you have a problem it is just tough. I have three systems, Two I have not hooked up yet. When I purchase last year was told when new system came out current customers would be offered the system in place of their current system. The new system has been out for a while but I was advised that marketing made no arrangements for customers. This company is only interested in sales and not customers.
    Read More
  15. User Score
    0
    May 7th, 2018
    12 people found this review helpful!
    They have tied up over $400 of my money on an equipment purchase and it’s been 2 months and they tell me lies and on a wild goose chase. I have not received anything from them but a head time. I believe they are a scam! DON’T BUY FROM THIS COMPANY. I can’t even get a manager on the phone!
    Read More
  16. User Score
    1
    May 6th, 2018 Wallingford, CT
    9 people found this review helpful!
    I Have been with Simplisafe for years and was one of their original customers. Recently I ran into problems with the base station going off line and no report being sent that there was a problem. Since I have had the service as soon as there was some type of problem with the base station there would be an immediate notification. This comes in handy if the power gets cut to the base station or anything else that could put it off line. Once the base station goes off line your system is basically not alarming. I made many calls to customer service and they swore that Simplisafe never had such a feature … Really .. Are you kidding me. Anyway the company has gotten so big the @ss doesn’t know what the elbow is doing. Long story short I had to cancel my service and I found a comparable company that has many of the same features. They seem popping up all over. It is a shame that when company gets so big the customer service just goes right into the toilet. They used to have amazing customer service and technical support. At this point I no longer recommend Simplisafe. If your not notified when there are equipment troubles with the system it is pretty much a useless system.
    Read More
  17. User Score
    1
    May 4th, 2018
    13 people found this review helpful!
    From problems with the shoddy equipment to the customer NO service department, I cancelled my service today after a year and a half – and I only have the base package! Not much to go wrong – or so I thought. From having to replace the chip in the base station, to the key fob working part time at best, to the key pad just dying while I was trying to disarm it, the problems were endless. The dying key pad was the final straw. The alarm went off one morning because I was unable to enter the code into the dying pad and the key fob wasn’t working either. When they called to see if I needed assistance I could hardly even understand them over the loud, blaring alarm. I had no way to disarm it. When I was told I was being put on hold until someone could assist me with turning it off, I pitched a fit and they got someone on the line within a couple of minutes. Apparently you have to raise hell to get anything done with these people. I was certainly not going to wait on hold for the hour+ time I’ve waited in the past. By the way, pressing 5 and leaving a message is fruitless. Don’t waste your time. I received a replacement pad, but when I attempted to set it up, I couldn’t access the menu because of an error message displayed on the pad. Over the course of 12 days I called five times and left messages stating what the problem was and that I do not get home until at least 6 and to please call me back then. EVERY time I got a call back, it wasn’t the same evening, it was the next day before noon while I was at work and unable to access my equipment. When I finally got someone on the phone to cancel my service I was informed that I still had to pay for the entire month of monitoring because they can only refund the amount of $14.99… Good riddance!
    Read More
  18. User Score
    0
    May 3rd, 2018 Parker, CO
    11 people found this review helpful!
    Run away from this brand. Their customer service center is perhaps the worst I’ve seen. The refused my request to speak to a manager over their shipping mistake. They refused to make it right in any way shape or form. The decided a return of a $670 system was preferable to any other alternative and their customer manager apparently agreed. No problem: you lost a customer, got a returned system and someone who enjoys posting their issues online. Make it Right SimpliSafe.
    Read More
  19. User Score
    8
    May 3rd, 2018 Pomona, CA
    2 people found this review helpful!
    The system online account services page became hard to find what I am looking for now; had to call for help. Hope the security service quality stays the same and keep up the good work.
    Read More
  20. User Score
    2
    April 27th, 2018
    6 people found this review helpful!
    Simplisafe app does not work for computer. cannot access info about account on computer. after logging in get only blank screen and customer service does not know why. Seen many of same complaint from others on web search. Need to get rid of IT guy who set this up and get it fixed.

    Is Simplisafe becoming the next cable provider in terms of service? We all know how terrible it is to deal with cable service like Comcast. Future of Simplisafe the same???

    Read More

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Our Score
8.1
User Score
5.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$14.99

Up-Front Costs

Activation, Install & Equipment
$229.96-638.85

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
No set term

Cancellation Policy

Can you cancel contract?
60 Days

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
279

Number of Reviews

User reviews here on BHSC
756
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,317