Best Home Security Companys

124 Companies 15,723 Real Customer Reviews

SimpliSafe-Logo
Current

What Others Are
Researching Right Now:

#5
SimpliSafe-Logo

SimpliSafe

SimpliSafe offers a DIY home security and automation system. Low monthly monitoring costs and high up-front fees.

Our Score
8.1
User Score
5.2
Our Score
8.1
User Score
5.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$15-25

Install & Equipment Fee

$229-800

Contract Length

None

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

761

This Review is maintained by Chase Sagum

Review Last Updated: June 6, 2019

SimpliSafe is a DIY home security monitoring service that offers various home security packages. Customers can customize their security packages or can choose from a package already created. The company has low monthly monitoring fees and doesn’t require a contract, but they charge high upfront fees. People can monitor their automations and security system straight from SimpliSafe’s app.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#5
SimpliSafe-Logo

5.2
$15-25
$229-800

The Good

  • Low Monthly Monitoring Cost
  • No Long-Term Contracts
  • DIY Installation

Low Monthly Monitoring Cost

SimpliSafe has two, 24/7 monitoring plans. “The Standard” is a home security service that is $15/month. It uses a cellular connection through Verizon and T-Mobile. “The Interactive” is a professional monitoring plan is $25/month. This includes smart home integrations and alerts via mobile app, as well us unlimited camera recording. These monthly fees are lower than other home security systems.

No Long-Term Contracts

SimpliSafe does not require its customers to sign a long-term contract. Instead, their contracts are month-to-month. The company is able to do this because customers buy the home security systems up front, which means the up-front fees will be high. The equipment you purchase has a 3-year warranty and a 60-day money-back guarantee.

DIY Installation

DIY installation can be a pro or a con depending on the individual. SimpliSafe is good for those interested in buying their own home security equipment and setting up the sensors and keypad however they want. Those who want the help of a technician can pay $79 for professional installation.

Read About Protect America’s DIY Security Systems

The Bad

  • Negative SimpliSafe Reviews
  • High Upfront Fees
  • Simplisafe and Hackers

Negative Review Summary

In 2019 so far, Best Home Security Company reviewers have given SimpliSafe an average rating of 3.5/10. The biggest complaints of SimpliSafe are:

  • Sensors. Many customers report having to replace faulty sensors – not connecting to the overall home security system properly, or not sticking to the walls/doors. Specific reviews mention the carbon monoxide sensor.
  • Cheap Equipment. In addition to issues with the sensors, many report that they have experienced issues and glitches with the entire system.
  • False Alarms. Because of the sensor and equipment issues, customers are also reporting false alarms with the SimpliSafe system
  • Customer Service. Reviewers mention that customer service is difficult to work with. Some customer reps have not been helpful in dealing with system issues customers have.

SimpliSafe review from Jaime, left on 4/16/19

I purchased SimpliSafe when my fiancé was being deployed overseas. Upon installation, we didn’t activate the service until he left. Once activated, each time I could call the company, no one would answer. Since then, I have had multiple glitches with the system, the most recent scaring me more than ever. I was home and accidentally tripped the home alarm. I wasn’t able to answer their phone call because I was in the shower, so I couldn’t turn the alarm off either. 4 minutes later, it shut itself off. The company never called me back to see if I was okay.

High Upfront Fees

SimpliSafe customers have to pay for their equipment upfront, which means they will pay a minimum of $229 upfront for SimpliSafe’s most basic system, and over $775 for the most comprehensive system, a doorbell camera, and indoor cameras. This can be expensive for homeowners who don’t have the funds to make a large payment upfront before receiving their home security equipment.

Simplisafe and Hackers

In years past, SimpliSafe has had issues with their hardware getting hacked as reported by Forbes back in February 2016.

The Bottom Line

SimpliSafe is appealing to those in search of home security because of the low monthly monitoring fees. People are also drawn to SimpliSafe because of the DIY installation – they can install it on their own time wherever they want. However, customer service may not be able to help if you run into issues. Many negative reviews about SimpliSafe’s equipment (motion sensor) lead us to believe the low monitoring costs are not worth it. Additionally, customers will pay a lot up-front to buy sensors and other equipment that get a lot of negative reviews. If you do purchase SimpliSafe, the good news is that there are no contracts and the company offers a 60-day money-back guarantee.

We recommend comparing SimpliSafe to the top-rated home security companies with professional monitoring and minimal upfront fees.

Packages and Equipment

Most packages include no contracts, 24/7 professional monitoring, and no phone line is needed. All offered packages come with a. base station, keypad, and sensors.

  • The Foundation: $229.00

This is the smallest equipment package SimpliSafe offers – made for small homes and apartments. It includes a main door sensor, motion sensor, base station, and keypad. As with all plans, buyers can add on SimpliSafe products: a video doorbell (with two-way audio and motion alert) for $169, and SimpliSafe camera for $99. The camera offers motion alerts and you can stream live feed from your app.

  • The Essentials: $259.95

The next package from SimpliSafe is “The Essentials”. Instead of one sensor, this package includes three door sensors. It comes with the base station and keypad.

  • The Hearth: $374.91

Additional equipment includes a key fob, a smoke detector, and a 105dB siren. Only one motion sensor is included.

  • The Knox: $449.87

This kit is ideal for larger homes, as it includes twice as many sensors as the previous packages: six entry sensors and 2 motion sensors.

  • The Haven: $489.86

While this package only includes four entry sensors, it also has a water sensor and a freeze sensor, which will alert you if the temperature in your home drops below 41 degrees. All of these home automation features can be monitored from the company’s app.

  • The Fortress: $509.86

This security system is unique in its offering of two keypads – one for upstairs and for downstairs. This home security set also includes the key fob, panic button, siren, two motion sensors, and six entry sensors.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

761 SimpliSafe Reviews

1. Select Your Rating:

151
79
70
48
23
37
10
15
35
74
219
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    July 26th, 2018
    11 people found this review helpful!
    I ordered a system from them and it never showed up. After calling twice one week apart, they assured me that the system would ship out immediately. Nothing showed up after ten days. Checking the order history, it was obvious that it had not shipped, despite them charging my card the day that I oredered it. After another 1/2 hour wait on the phone, I got through and canceled my order.
    Read More
  2. User Score
    7
    July 25th, 2018 Hollister, CA
    5 people found this review helpful!
    It has been about 3 months now and so far Reliable Alarm System.

    My issue is No Link to Base Station frequently!

    Check your Base Station every day.

    Test Siren once a week.

    Read More
  3. User Score
    0
    July 13th, 2018 Castro Valley, CA
    19 people found this review helpful!
    Paid over $1700 for system components, plus monthly monitoring because of all the reviews and publicuty. Have not even been able to install all parts and components because of repeated ststem failures. Sensors repeatedly loose contact or mis-read to base station. Cameras do not stay in position, and cannot be tightened to stay in place. End up looking at floor more than anything else. Customer Service and Tech support lacking, to sa the least. Have been working with them to get system functional since day one….they string you along until you are out of your 60 day window, then refuse to allow return. I am paying for two systems because I cannot trust or rely upon simplisafe. DON’T BELIEVE THE HYPE. Anyone can pay for a good review, but it is harder to earn one. Notice they don’t have anywhere on THIER website for customer reviews, good or bad? They just cherry pic testimonials. Definitely do not recommend.
    Read More
  4. User Score
    5
    June 28th, 2018
    13 people found this review helpful!
    I have had SimpliSafe for a month and had had several issues:
    1) my dog continues to set off the motion sensor, and the company has no answer or advice to fix this — even though one of their biggest advertising points is that it can tell the difference between a human and a pet.
    2) additionally, when they alarm goes off, and I pay for the monthly monitoring service for $14.99, Simplisafe has only called one time even though the alarm has gone off 4-5 times. It either shows they are assuming it is a false alarm, which isn’t comforting, or the monitoring service isn’t effective and the company doesn’t get notified when their is a potential compromise of the security system — also not comforting given that I am paying for the $14.99 a month service for that very feature.

    3) lastly, like any company with bad reviews…if you want to place an order as a new customer, they miraculously pick up your call in 1-2 mins. once they have you as a customer and you need help with the products you are paying for, it can take 10- 20 minutes on hold to speak to someone.

    Read More
  5. User Score
    2
    June 27th, 2018
    11 people found this review helpful!
    I’ve had a refurbished package from simplisafe (purchased directly from Simplisafe) for less than a month and in that time I’ve had to replace the batteries in the key pad, had to get a replacement key pad when the screen went out, and had the alarm go off three times due to sensors just falling right off. I’ll repeat I’ve had simplisafe for LESS THAN ONE MONTH. This system is a complete joke.
    Read More
  6. User Score
    0
    June 21st, 2018
    11 people found this review helpful!
    Simplisafe Customer Service is almost non-existant. I have been kept on hold for over 40 minutes several times trying to reach their tech support. The “NEW” system I purchased keeps losing its signal to the base and since the update (today) there is no longer any voice to say “Home” or “Please Leave Now”, etc. I would return it if I could but they only allow you 30 days.
    Read More
  7. User Score
    0
    June 17th, 2018 San Antonio, TX
    8 people found this review helpful!
    They break in smash central system, doesn’t send signals to their so called monitoring station! Would recommend buying this…………… cheap, cheap, cheap……
    Read More
  8. User Score
    10
    June 11th, 2018
    2 people found this review helpful!
    I’m overwhelmed with how helpful SS’s customer service is! I’m a newbie to security systems, & they helped me buy only the pieces I needed, then were super helpful with setup questions & helping me setup a secret alarm so I could monitor the shop’s motion sensor in the home mode where motion sensors are not normally activated.
    The equipment functions are very powerful & versatile I keep learning more that my system can do!
    I feel the price is reasonable for the quality of product & the versatility of the app. I have cloud storage & it’s superb! Love being able to instantly replay the camera clips.
    Only complaint I have is the key fob – terrible design. It is not passcode protected, so anyone who has the fob has control over the whole system & could deactivate with a push of the button! Plus, the fob is much too sensitive — it’s too easy to accidentally arm the system. Mine will never be used as a key fob — it only will hang safely on a concealed hook to turn on/off the system if I don’t have my phone.
    Read More
  9. User Score
    1
    June 9th, 2018
    21 people found this review helpful!
    The monitoring is worthless. My alarm went off while I was out of town the monitoring service called me but refused to notify the Baltimore police. I was out of town and had to look up the number and call myself. This took some time because I couldn’t just dial 911.
    I have had the system and monitoring for the past 6 years. Sucks I have wasted my money they FAILED me when I needed them. I don’t understand why the wouldn’t notify the Baltimore PD WTF. WTF have I been paying you for all these years.
    I will me canceling the service Monday morning.
    Read More
  10. User Score
    4
    June 1st, 2018 Newport, KY
    11 people found this review helpful!
    Customer service hours of rather limited, and it takes at least 5 minutes to get hold of someone anytime you need help. I believe the first time it took 10 minutes and the second time I just hung up. The actual app does not work quite right either. I tried at least 8 times to get it to accept my email and password, following all the rules. That is why I called customer service. So now after 2 days, I still do not have the product online. I’m about to give up. I will add that the product was rather expensive up front to be having this much trouble with it.
    Read More
  11. User Score
    5
    May 31st, 2018 Titusville, FL
    5 people found this review helpful!
    Today I was trying to change the billing credit card on my account which I have had for 3 years. No place online to do that anymore. Called customer service and was told, oh you don’t have the right plan to be able to access that information online. WHAT? I have been able to do that for the last 3 years. Oh, well you have to upgrade to the 24.99 a month plan to be able to access you payment information. Not only have they changed the plan without notifying me, they have made a new system that is not compatible with the only one, so if you need to replace it may be you have to buy a whole new system.
    I feel they should at least notify a person if they are making changes to your account. Of course after you have invested 500. in a system, it makes it a little harder to move on to another.
    Read More
  12. User Score
    0
    May 27th, 2018
    11 people found this review helpful!
    Worst alarm system, we ever had, would not recommend to ANYONE.
    Doesn’t set up most of the time. Wake up in morning, garage door open, no alarm.
    Come into house alarm doesn’t turn off, later alarm goes off, while walking around house
    Most time will not even set up at all, at home are away.
    SimplySafe is simply made to sell,,NO customer service.
    No help , what so ever
    If you pay over a dollar , that’s too much, Its Simply Trash
    Read More
  13. User Score
    0
    May 27th, 2018
    12 people found this review helpful!
    This alarm and customer service is by far is the Worst!!! I should have really taken current and previous customers reviews seriously, from the time I received the system there were issues, sent base with wrong cell chip, after I paid overnight shipping. Then they screwed up accounts , I bought for my business and residents . Once after 4 weeks of thinking everything was running smooth , business had false alarm, ( I NEVER received a phone call when alarm went off) I called and they said the date stamps on alarm were dated “1969” REALLY?!?! . And they would call me back after resolution. Still waiting… but, when they do decide to call back they will be told both systems are sent back . Oh… and if you think calls will be answered in a speedy way , think again…!! Enternal HOLD!!!!!
    Read More
  14. User Score
    1
    May 27th, 2018 Klamath Falls, OR
    9 people found this review helpful!
    We have had this system for several years… not too many problems but as of January 1, 2018 the company changed the online access information. Without any notice you now no longer have online access to your PIN, system, devices etc. You can pay an additional $10 for this. This is crap customer service. No notice of the change so the online portal is virtually worthless. Our area has NEVER had good coverage for T-mobile and we have had a problem with the “no link to dispatch” which also means you have NO alarm so after my call this morning they will be sending a Verizon chip ….. If you live on the west coast you can not get help after 9 PM pacific time…. so let’s hope nothing happens at night! Be very careful how much you rely on this product for protection! But wait isn’t that why we bought it. Well maybe one of your family survivors can sue them.
    Read More
  15. User Score
    0
    May 23rd, 2018 Irwin, PA
    14 people found this review helpful!
    I no longer will recommend Simplisafe to friends and relatives.

    We have had the Simplisafe system installed for over three years with billing costs of $14.95/month.

    This allowed for active system monitoring by their monitoring company.

    The equipment was rather unreliable at times giving false alarms requiring the monitoring company to contact us to see if the police should be notified.

    Since the property was in another town, 40 miles away, we were able to use our computer to go online and see what sensor was causing the alarm.

    We had several false alarms from sensors at various times so we were able to tell the monitoring company not to send the police. Obviously if the police received frequent false alarms we could be charged for the police responding frequently of have the police just put the call at the bottom of the list.

    Recently we had the need to check the condition of the sensors (Not to enable or disable the alarm but just check to see if any sensors were faulty) and found that we were not able to check the sensor status from our computer. (We do not have any mobile devices).

    When we accessed the Simplisafe site we were told that we now would have to pay for the more expensive service $24.95/month even if we just wanted to check the status of the sensors!

    In addition to Simplisafe having equipment problems (Two of our remote entry key fobs failed as well as numerous sensor failures) the waits for customer service were always extremely long.

    Read More
  16. User Score
    2
    May 21st, 2018
    7 people found this review helpful!
    Recently purchased a SimpliSafe Home Security system. Up front, the system is easy to set of and seems to work fine. However, to date, I have noticed one major problem that is actually a blatant misrepresentation by the company. On its website, Simplisafe represents as follows – “Detects intruders, not pets. Alarms that cry wolf? No thanks. We precision-engineered our motion sensors to detect the unique heat signature of humans. No pets.” In fact, pets do set the motion detectors off, even small pets. This was confirmed by email when I contacted Simplisafe. In fact, the representative admitted that even appliances can set off the motion detector! So beware if you have pets or appliances.

    I have advised them to take down the false advertisement. To date, it remains up on their website.

    Read More
  17. User Score
    2
    May 14th, 2018 Palo Alto, CA
    6 people found this review helpful!
    Seems to be a disconnect between your order history, previous communications, and product knowledge. Typical plague when a company comes out with a new idea that catches on, then is forced to hire too many phone reps. The knowledge base varies from very knowledgeable to standard / boilerplate answers to bordering on clueless. True with wait times, after 15 minutes, left a message (they direct you to do so) then no return call. This also occurred with their email request for my phone number. No return call

    Shame.

    Read More
  18. User Score
    10
    May 13th, 2018 Fort Lauderdale, FL
    7 people found this review helpful!
    I have been with simplisafe for over 6 yrs. I have had only i Motion detector fail and it was replaced free within 3 days. Service and response time are great. I have 5 motion, 1 Glass breaking, and 7 entrance sensors. I am most impressed with response time, from when the alarm goes off till the phone rings.
    Read More
  19. User Score
    0
    May 8th, 2018 Greensboro, NC
    12 people found this review helpful!
    There is no customers service only personnel to look at your system online and tell you what you can see online. Will not let you talk to anyone else even personnel in marketing. If you have a problem it is just tough. I have three systems, Two I have not hooked up yet. When I purchase last year was told when new system came out current customers would be offered the system in place of their current system. The new system has been out for a while but I was advised that marketing made no arrangements for customers. This company is only interested in sales and not customers.
    Read More
  20. User Score
    0
    May 7th, 2018
    12 people found this review helpful!
    They have tied up over $400 of my money on an equipment purchase and it’s been 2 months and they tell me lies and on a wild goose chase. I have not received anything from them but a head time. I believe they are a scam! DON’T BUY FROM THIS COMPANY. I can’t even get a manager on the phone!
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
8.1
User Score
5.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$15-25

Install & Equipment Fee

$229-800

Contract Length

None

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

761
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,368