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#5
SimpliSafe-Logo

SimpliSafe

DIY Installation, No Contract, $230-$640 for Equipment

Our Score
8.1
User Score
5.2

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Our Score
8.1
User Score
5.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$14.99

Install & Equipment Fee

$229.96-$638.85

Contract Length

No Set Term

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

761

This Review is maintained by Chase Sagum

Review Last Updated: May 17, 2019

Simplisafe is a DIY home security monitoring service that offers various home security packages. Customers can customize their security packages or can choose from a package already created. The company has low monthly monitoring fees and doesn’t require a contract, but they charge high upfront fees.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-$42.99
$0

#2

6.9
$34.99
$99

#3

4.6
$45.99+
$99

#5
SimpliSafe-Logo

5.2
$14.99
$229.96-$638.85

The Good

  • Low Monthly Monitoring Cost
  • No Long-Term Contracts
  • Equipment
  • Renter Options

 

Low Monthly Monitoring Cost and High Upfront Fees

Simplisafe monitoring plans range from $14.99/month to $24.99/month. The more expensive plan is the Interactive Plan, which gives you SMS/email alerts, secret alerts, and the ability to arm and disarm your Simplisafe home security system remotely. You pay for your Simplisafe products upfront which typically ranges between $200 and $500+.

No Long-Term Contracts

Simplisafe does not require its customers to sign a long-term contract. Instead, their contracts are month-to-month, and you are paying for your equipment up front.

Equipment

All standard types of home security equipment are available and customized based on your needs, from window sensors and motion sensors to security cameras and smoke detectors.

Simplisafe also has a mobile app (iOS and Android) that allows you to manage your system remotely. The downside with their equipment is that it’s a DIY installation. This is a downside for many who seek to have a system installed for them professionally. The equipment you purchase has a 3-year warranty and a 60-day money-back guarantee.

Most packages include no contracts, 24/7 professional monitoring, and no phone line is needed. All offered packages are as follows:

Build My System

This Simplisafe security plan allows you to create your own home security package and customize the equipment based on your needs. Simplisafe has a simple Build My System tool on its website where you can look through offered equipment and decide which components you’re interested in including in your home security package.

Price will vary based on the equipment you select.

The Haven

The Haven package is made for water and fire security and is regularly priced at $489. Equipment included in this package includes:

  • 1 Base Station
  • 1 Keypad
  • 1 Key Fob
  • 2 Motion Sensors
  • 1 105dB Siren
  • 1 Panic Button
  • 1 Freeze Sensor
  • 1 Water Sensor
  • 1 Smoke Detector

The Knox

The Knox Simplisafe security package is made for large homes. The kit has entry and motion protection and is ideal for homes with more than four bedrooms. Equipment included in The Knox package includes:

  • 1 Base Station
  • 1 Keypad
  • 1 Key Fob
  • 6 Entry Sensors
  • 2 Motion Sensors
  • 1 105dB Siren
  • 1 Smoke Detector

The Hearth

Priced at $374, this is Simplisafe’s basic home security system package with a few added components. Equipment details are as follows:

  • Everything included in The Knox package
  • 3 Additional Entry Sensors
  • One Less Motion Sensor (1 sensor total)

The Essentials

This is Simplisafe’s most popular home security system and is regularly priced at $259. This package would be ideal for smaller homes that aren’t looking for a lot of equipment. The package includes a few home security basics, 1 control panel, 1 Simplisafe keypad, 3 entry sensor, and 1 motion sensor.

The Foundation

This Simplisafe security package was designed for smaller homes and apartments. The plan costs $229 and includes 1 control panel, 1 Simplisafe keypad, 1 entry sensor, and 1 motion sensor.

Video Doorbell Pro

This is the Simplisafe camera that functions as a video doorbell, priced at $169. It includes camera footage of the area surrounding your door, motion alerts, and two-way audio.

SimpliCam

Priced at $99, this is Simplisafe’s indoor camera that has HD video capabilities and alerts you of any suspicious activity within the home.

Renter Options

Simplisafe is a great home security option for renters. The system is wireless and portable, making it perfect for renting situations.

The Bad

  • High Upfront Fees
  • Simplisafe and Hackers
  • Main Customer Service Issues

 

High Upfront Fees

Simplisafe customers have to pay for their equipment upfront, which typically ranges between $200 and $500+. This can be expensive for homeowners who don’t have the funds to make a large payment upfront before receiving their home security equipment.

Simplisafe and Hackers

In years past, Simplisafe has had issues with their hardware getting hacked as reported by Forbes back in February 2016.

Main Customer Service Issues

According to customer reviews we’ve received, complaints center around technical problems with the equipment, long customer service and monitoring center wait times, and issues with receiving the wrong equipment. Such reports are concerning for customers who want a quality customer service experience.

The Bottom Line

Although Simplisafe has low monthly fees and a variety of security systems with various package options, we recommend going with a more reputable DIY home security option such as Protect America or Frontpoint. With previous hacker issues, high upfront fees, and customer service issues, Simplisafe monitoring doesn’t seem to be the best home security service for homeowners

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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761 SimpliSafe Reviews

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  1. User Score
    1
    May 6th, 2018 Wallingford, CT
    9 people found this review helpful!
    I Have been with Simplisafe for years and was one of their original customers. Recently I ran into problems with the base station going off line and no report being sent that there was a problem. Since I have had the service as soon as there was some type of problem with the base station there would be an immediate notification. This comes in handy if the power gets cut to the base station or anything else that could put it off line. Once the base station goes off line your system is basically not alarming. I made many calls to customer service and they swore that Simplisafe never had such a feature … Really .. Are you kidding me. Anyway the company has gotten so big the @ss doesn’t know what the elbow is doing. Long story short I had to cancel my service and I found a comparable company that has many of the same features. They seem popping up all over. It is a shame that when company gets so big the customer service just goes right into the toilet. They used to have amazing customer service and technical support. At this point I no longer recommend Simplisafe. If your not notified when there are equipment troubles with the system it is pretty much a useless system.
    Read More
  2. User Score
    1
    May 4th, 2018
    13 people found this review helpful!
    From problems with the shoddy equipment to the customer NO service department, I cancelled my service today after a year and a half – and I only have the base package! Not much to go wrong – or so I thought. From having to replace the chip in the base station, to the key fob working part time at best, to the key pad just dying while I was trying to disarm it, the problems were endless. The dying key pad was the final straw. The alarm went off one morning because I was unable to enter the code into the dying pad and the key fob wasn’t working either. When they called to see if I needed assistance I could hardly even understand them over the loud, blaring alarm. I had no way to disarm it. When I was told I was being put on hold until someone could assist me with turning it off, I pitched a fit and they got someone on the line within a couple of minutes. Apparently you have to raise hell to get anything done with these people. I was certainly not going to wait on hold for the hour+ time I’ve waited in the past. By the way, pressing 5 and leaving a message is fruitless. Don’t waste your time. I received a replacement pad, but when I attempted to set it up, I couldn’t access the menu because of an error message displayed on the pad. Over the course of 12 days I called five times and left messages stating what the problem was and that I do not get home until at least 6 and to please call me back then. EVERY time I got a call back, it wasn’t the same evening, it was the next day before noon while I was at work and unable to access my equipment. When I finally got someone on the phone to cancel my service I was informed that I still had to pay for the entire month of monitoring because they can only refund the amount of $14.99… Good riddance!
    Read More
  3. User Score
    0
    May 3rd, 2018 Parker, CO
    11 people found this review helpful!
    Run away from this brand. Their customer service center is perhaps the worst I’ve seen. The refused my request to speak to a manager over their shipping mistake. They refused to make it right in any way shape or form. The decided a return of a $670 system was preferable to any other alternative and their customer manager apparently agreed. No problem: you lost a customer, got a returned system and someone who enjoys posting their issues online. Make it Right SimpliSafe.
    Read More
  4. User Score
    8
    May 3rd, 2018 Pomona, CA
    2 people found this review helpful!
    The system online account services page became hard to find what I am looking for now; had to call for help. Hope the security service quality stays the same and keep up the good work.
    Read More
  5. User Score
    2
    April 27th, 2018
    6 people found this review helpful!
    Simplisafe app does not work for computer. cannot access info about account on computer. after logging in get only blank screen and customer service does not know why. Seen many of same complaint from others on web search. Need to get rid of IT guy who set this up and get it fixed.

    Is Simplisafe becoming the next cable provider in terms of service? We all know how terrible it is to deal with cable service like Comcast. Future of Simplisafe the same???

    Read More
  6. User Score
    7
    April 24th, 2018
    4 people found this review helpful!
    Recently I’ve been having a lot of “link will not connect to dispatch”. I have had it approximately 8 times over the last year. Also, there are long call center support waits when trying to get assistance to reset the system. I’ve recently considered moving to another company.
    Read More
  7. User Score
    1
    April 23rd, 2018
    10 people found this review helpful!
    Seem pretty dense at customer service
    Same issue for over a month and all they are,automated responses because no human being could be that stupid.
    Read More
  8. User Score
    1
    April 19th, 2018 Santa Clara, CA
    10 people found this review helpful!
    I was ready to pull the trigger for Simplisafe and called for more information. The customer service agent was chewing gum while talking with me. He didn’t really have good customer service skills and that left me with a bad impression of the company. Instead, I called a local company with good Yelp reviews that installed a 2GIG system that are much better than Simplisafe that I can also home automate. I did have to sign a 3 year contract and pay a little more per month but it’s worth it. I can reach out to them if I have any issues with the system. The system has Z-wave technology so I can go to a different monitoring service after my contract is up. The cost was half of Simplisafe upfront since I upgraded the control panel. I’m really happy I made the right choice. Looking at the other reviews here really validated my choice.
    Read More
  9. User Score
    4
    April 16th, 2018
    6 people found this review helpful!
    I’ve had the original system for two years now with no problems. Spent over $500. Now they made improvements but none of the NEW components will work with original system. Oh my, what engineer thought of that, Ohn it must’ve been sales department because you would have to buy a WHOLE new system to get the improvements!!
    Read More
  10. User Score
    5
    April 14th, 2018 Washington, PA
    3 people found this review helpful!
    Good value with a big drawback. There is no red light indicating that the alarm is active on the keypad. Easy to trigger the alarm by accident.
    Read More
  11. User Score
    0
    April 12th, 2018 Oviedo, FL
    8 people found this review helpful!
    I purchased the system at the time cameras weren’t available. When they came out with the cameras less then a year prior to purchasing. I purchased 2 cameras. I am very good at setting up technical devices. No matter how much I tried using each camera it wouldn’t work. Therefore I called Technical Support. Oh God what a disappointment. The gentleman knew nothing and did nothing. $220.00 + Tax and his answer was sorry I can’t help you. I then said can’t you switch me to someone who knows more then you. His answer was No. He then said to send them back for a full refund. I was fuming. It’s companies as such that will loss business.
    Read More
  12. User Score
    7
    April 11th, 2018 Wilmington, NC
    3 people found this review helpful!
    Note: This is a review of the old version, as the new came out about a month after purchase.
    Have had this for almost 4 months. Setup wasn’t too bad. Everything seemed to work, as promised. I did call customer support initially, as the base wouldn’t connect to a cell network. Was told T-Mobile was having an issue and it was taking a bit longer than normal to initialize/sync with SimpliSafe. It was fine by the next morning.
    Tip: when going to setup, note on the boxes where the sensor is installed. Then, you can easily label them online or in the app on your phone. Camera installed fairly easily.
    I did get a few false alarms on one motion sensor. Luckily, I was just arriving home both times and everything looked fine. They stayed on the phone with me, while I checked. I changed the sensitivity to low and so far, so good (perhaps the cat was setting it off, somehow).
    When testing w/ Panic button and testing the smoke detector, I received calls from SimpliSafe within 30-60 secs. Great response time!
    As far as the concerns with it being hacked….true, it can be. However, it requires that a thief knows that you have an alarm and what brand you have, build a device and either sit outside, near your house or stash it somewhere nearby and get it later (not likely with vast majority of criminals). It also only intercepts the signal between keypad and base station. So, to minimize this risk:
    1. Don’t advertise what brand of system you have (use generic signs, if you want).
    2. I even cover up the keypad, so that it can’t be seen w/ the logo on it.
    3. Only use your smartphone to arm/disarm, to avoid an intercept.
    4. Change your pin code on occasion.
    5. Hide base station behind something (but near outside wall).

    Overall, upfront costs and adding sensors can be a bit pricey, but you own it and can take it with you, if you move. No contract and several levels of monitoring (cheaper than most competitors) sold me.

    Read More
  13. User Score
    4
    April 10th, 2018 Denver, CO
    3 people found this review helpful!
    This company does not have adequate protection against Carbon Monoxide. The newest system does not even offer that option even though they promised it 3 months ago. Its pretty lame. Further the base station that I received had to be required before it would work (I had to install a new mother board myself) and I had a defective smoke detector that had to be replaced. This is pretty poor.
    Read More
  14. User Score
    1
    April 2nd, 2018 Pickton, TX
    10 people found this review helpful!
    i have had this system for 2 years ad the last year have been unable to link to dispatch. made several attempts to cancel and still being charged the monthly fee. looks like i am going to have to cancel my credit card for payment to stop
    Read More
  15. User Score
    2
    April 1st, 2018
    7 people found this review helpful!
    Terrible customer service. The 5-6 times I have called the customer service center, I get inexperienced people who seem to know little about the product and keep saying please and I will see if someone here knows how to help with your question. No one seems to give you the same story. You will hear “please hold” hundreds of times for a simple question. If you call after 5:00 p.m. you will be on hold for an hour or more. When you call in to ask a question, you get some kid and it sounds like a college party going on in the background. I would not do this again. And the BLUE LIGHT, forget about it This company had promise, but their help call center is room by people who don’t understand the unit themselves. Oh my goodness. Think twice!!!!
    Read More
  16. User Score
    2
    April 1st, 2018 Clearwater, FL
    4 people found this review helpful!
    The equipment is proprietary, which limits you to their monitoring service only. Many of the other companies use high quality GE products that can be monitored by various companies. Also, other companies will give you free or reduced price equipment with monitoring. Simplisafe has a high upfront cost. I also wasn’t impressed with the lack of compatibility with smart devices and lack of z-wave function. They’ve come out with an upgraded line of equipment, but I was disappointed with the cheap look and feel of their devices. Go with a more reputable company and you won’t regret it.
    Read More
  17. User Score
    3
    March 30th, 2018
    3 people found this review helpful!
    I give a rating of 3 because the setup was relatively easy for everything but the camera. I spent hours on the line with support trying to get the camera connected. I had to sit it on top of the wifi receiver with a bright lamp for it to connect. Once connected, the camera would not stay connected if it was moved to the desired location which was also not far from the receiver. I left a VM and email with customer service an hour ago, but no call back yet. Very disappointed that I have wasted my day on this.
    Read More
  18. User Score
    0
    March 28th, 2018 Baton Rouge, LA
    21 people found this review helpful!
    Have been a member for about 4 years. Some minor problems occurred but were able to correct them. Equipment is ok. However, when your company decided to no longer support the Constitution of the United States, then I NO longer care to support you. I am a law-abiding citizen and I am the NRA.
    Read More
  19. User Score
    10
    March 27th, 2018
    3 people found this review helpful!
    Installed a Simplisafe system last weekend. Everything worked great. Placed a call for support and while I waited about 5-minutes to be helped, they answered my questions completely. System on-line a couple of days and one of my smoke detectors (I’ve got about 15 devices) couldn’t connect to the base. Called support, waited about 5-minutes again, but they ran through a quick test that didn’t work and they immediately said they would send a replacement OVERNIGHT and would provide a return label for the old one. This system is simple to install and simple to use. I would highly recommend the system and the company. I’ve seen some complaints about wait time calling for support, but I’ve called twice and both times were not unreasonable wait times, after hours for a growing company. VERY SATISFIED.
    Read More
  20. User Score
    2
    March 26th, 2018 Port Orange, FL
    6 people found this review helpful!
    I now have over $800.00 in my Simplisafe System. Bought the initial Series III package from Best Buy. Ordered additional parts online from Simplisafe, Boston. When I ordered the items thru the mail/internet I told the Simplisafe rep NOT to send items in paper mailing envelopes as UPS would/will crush/destroy. First they lost my money order, and then my items arrived in Cheap Paper envelopes crushed and damaged. When I tried to complain on line (twice) they said the email was not readable. So now I have damaged parts and I AM SUPPOSED to fix it and the problem was caused by Simplisafe NOT Listening and yes telling me the lie that they would send it in a box. HORRIBLE CUSTOMER SERVICE. Guess as long as they have the money THEY are happy. I AM NOT.Asked for owners name, they said “Brad”…….
    Read More

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Our Score
8.1
User Score
5.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$14.99

Install & Equipment Fee

$229.96-$638.85

Contract Length

No Set Term

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

761
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,352