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Reviews for SimpliSafe | 2019 Home Security Company Reviews
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Reviews for SimpliSafe | 2019 Home Security Company Reviews

SimpliSafe

SimpliSafe offers a DIY home security and automation system. Low monthly monitoring costs and high up-front fees.

Our Score
8.1
User Score
5.1
Our Score
8.1
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$15-25

Install & Equipment Fee

$229-1000

Contract Length

None

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

786

This Review is maintained by Chase Sagum

Review Last Updated: September 18, 2019

SimpliSafe is a DIY home security monitoring service that offers various home security packages. Customers can customize their security packages or can choose from a package already created. The company has low monthly monitoring fees and doesn’t require a contract, but they charge high upfront fees. People can monitor their home automations and security system straight from SimpliSafe’s app.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#5
Reviews for SimpliSafe | 2019 Home Security Company Reviews

5.1
$15-25
$229-1000

Pros

Low Monthly Monitoring Cost

SimpliSafe has two, 24/7 monitoring plans. “The Standard” is a home security service that is $15/month. It uses a cellular connection through Verizon and T-Mobile. “The Interactive” is a professional monitoring plan is $25/month. This includes smart home integrations and alerts via mobile app, as well us unlimited camera recording. These monthly fees are lower than other home security systems.

Standard: $15/month
  • 24/7 cellular monitoring
  • Smart home monitoring (fire, smoke, water, etc)
Interactive: $25/month
  • 24/7 cellular monitoring
  • Smart home monitoring (fire, smoke, water, etc)
  • Smart home integrations (Amazon Alexa, Apple, August, Google Assistant)
  • Mobile App use
  • Text alerts
  • Video verification and camera recording

SimpliSafe Has No Contracts

SimpliSafe does not require its customers to sign a long-term contract. Instead, their contracts are month-to-month. The company is able to do this because customers buy the home security systems up front, which means the up-front fees will be high. The equipment you purchase has a 3-year warranty and a 60-day money-back guarantee.

DIY Installation

DIY installation can be a pro or a con depending on the individual. SimpliSafe is good for those interested in buying their own home security equipment and setting up the sensors and keypad however they want. Those who want the help of a technician can pay $79 for professional installation.

Read About Protect America’s DIY Security Systems

Cons

SimpliSafe Complaints

In 2019 so far, Best Home Security Company reviewers have given SimpliSafe an average customer rating of 3.5/10. The biggest complaints of SimpliSafe are:

  • Sensors. Many customers report having to replace faulty sensors – not connecting to the overall home security system properly, or not sticking to the walls/doors. Specific reviews mention the carbon monoxide sensor.
  • Cheap Equipment. In addition to issues with the sensors, many report that they have experienced issues and glitches with the entire system.
  • False Alarms. Because of the sensor and equipment issues, customers are also reporting false alarms with the SimpliSafe system
  • Customer Service. Reviewers mention that customer service is difficult to work with. Some customer reps have not been helpful in dealing with system issues customers have.

You can read more reviews from real SimpliSafe customers below.

High Upfront Fees

SimpliSafe customers have to pay for their equipment upfront, which means they will pay a minimum of $229 upfront for SimpliSafe’s most basic system, and over $775 for the most comprehensive system, a doorbell camera, and indoor cameras. This can be expensive for homeowners who don’t have the funds to make a large payment upfront before receiving their home security equipment.

SimpliSafe Packages

Most packages include no contracts, 24/7 professional monitoring, and no phone line is needed. All offered packages come with a. base station, keypad, and sensors.

The Foundation: $229.00

This is the smallest equipment package SimpliSafe offers – made for small homes and apartments. It includes a main door sensor, motion sensor, base station, and keypad. As with all plans, buyers can add on SimpliSafe products: a video doorbell (with two-way audio and motion alert) for $169, and SimpliSafe camera for $99. The camera offers motion alerts and you can stream live feed from your app.

The Essentials: $259.95

The next package from SimpliSafe is “The Essentials”. Instead of one sensor, this package includes three door sensors. It comes with the base station and keypad.

The Hearth: $374.91

Additional equipment includes a key fob, a smoke detector, and a 105dB siren. Only one motion sensor is included.

The Knox: $449.87

This kit is ideal for larger homes, as it includes twice as many sensors as the previous packages: six entry sensors and 2 motion sensors.

The Haven: $489.86

While this package only includes four entry sensors, it also has a water sensor and a freeze sensor, which will alert you if the temperature in your home drops below 41 degrees. All of these home automation features can be monitored by the company’s app.

The Fortress: $509.86

This security system is unique in its offering of two keypads – one for upstairs and for downstairs. This home security set also includes the key fob, panic button, siren, two motion sensors, and six entry sensors.

Simplisafe and Hackers

In years past, SimpliSafe has had issues with their hardware getting hacked as reported by Forbes back in February 2016. As recent as 2019, there were reports that the system could be compromised with a wireless emitter.

Our Recommendation

SimpliSafe is appealing to those in search of home security because of the low monthly monitoring fees. People are also drawn to SimpliSafe because of the DIY installation – they can install it on their own time wherever they want. However, customer service may not be able to help if you run into issues. Many negative reviews about SimpliSafe’s equipment (motion sensor) lead us to believe the low monitoring costs are not worth it. Additionally, customers will pay a lot up-front to buy sensors and other equipment that get a lot of negative reviews. If you do purchase SimpliSafe, the good news is that there are no contracts and the company offers a 60-day money-back guarantee.

We recommend comparing SimpliSafe to the top-rated home security companies with professional monitoring and minimal upfront fees.


SimpliSafe vs Ring vs ADT

  SimpliSafe Ring ADT Frontpoint
Basic Home Security Monitoring $14.99 $10 $27.99 - $52.99 $34.99
Home Automation Monitoring $14.99 $10 $52.99 $44.99 - $49.99
Video Home Security Monitoring $25 $10 $58.99 $49.99
Equipment Upfront $229 - $977 $199 - $1400 Yes; Price Undisclosed $69 - $833
Contract None None 3-year 3-year
Installation DIY or Professional: $79 DIY Professional; $99 DIY

SimpliSafe Equipment Add-Ons

  • Video doorbell: $169.
    Includes motion alerts and 2-way audio so you can see who is at your door from your phone.
  • Indoor camera: $99
    The SimpliCam indoor camera from Simplisafe sends motion alerts to your phone and streams live.
  • Siren: $59.99
    This alarm is 105db, completely wireless, and can be used in or outdoors.
  • Entry sensor: $14.99
  • Motion sensor: $29.99
  • Glassbreak sensor: $34.00
  • Freeze sensor: $29.99
  • Water / flood sensor: $19.99
  • Smoke detector: $29.99
  • Panic button: $19.99
  • Keypad: $69.99
  • Keyfob: $24.9

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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786 SimpliSafe Reviews

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  1. User Score
    0
    August 10th, 2018
    12 people found this review helpful!
    Horrible customer service. We had three fake allarms, and the customer service NEVER called, so, for three times in six month the police was knocking our door. After the second arrival, we got a warning letter from the police, letting us know that we are gonna pay a fee if they will come back to a fake alarm. We tried to tald to a supervisor, we waited in line for more than two hours and we hang up, because nobody answered.Today they came for the third time. Again a fake alarm, and customer service never called, though thwy have three phone numbers. Now We tey to talk to a superviser, we are waiting already for more than an hour on the phone, to talk to a supervisor and nobody answer. We are good to pay a police fee, because their sloppy job.
    Read More
  2. User Score
    1
    August 8th, 2018 Monroe, CT
    8 people found this review helpful!
    If you are not in a Verizon or TMobile area do not waste your money on this system period. They have terrible customer service and are quick to send you the hard wired fix and that works of course but the app does not connect via the hard wired solution.
    Read More
  3. User Score
    0
    August 7th, 2018 Portland, OR
    8 people found this review helpful!
    I really wanted to use this system. We bought the SimpliSafe system 6 months ago because it was on sale but we hadn’t finished our remodel yet and was not ready to install, I’m now ready to install but only to find that the sensors are so big (3″ L x 2.25″ H x 1.5″ W) that will not fit in the window area they hit the blinds or don’t fit at all so I went to their site to see what options I have and I see now that they have a new system that has very small sensors so call them to see if I get the new sensors. I talked a customers service person and she told me that there is nothing they can do and I would have to buy a whole new system as the new sensors are not compatible, I asked if I could return it for credit (Still New In The Box) as it is new and I never opened anything but one sensor and would buy the new system, still no it been over 60 days no returns. I also talked to 2 mangers they told me the same thing, this is just pour customer service all I wanted was a system I could use and I would start sending them $14.99 a month but now I’m going sell this on ebay and go with another company. If this is how SimpilSafe wants to start a relationship with a new customer it’s a BAD start. How are things going to be down road, what I’m I going run into, sorry just not going with SimpilSafe and can’t recommend them to anyone, this is their loss not mine, just stay away.
    Read More
  4. User Score
    0
    August 5th, 2018
    13 people found this review helpful!
    Have had two false smoke detector alarms. The home is a a lake house and we live two hours away. Neighbors have been asked to check out the house and found nothing. Customer service response is a shoulder shrug and nothing more. I HAVE ZERO CONFIDENCE ON THIS SYSTEM AND DO NOT RECOMMEND IT TO ANYONE. STAY AWAY!! Cheapis not always the best alternative. AGAIN, STAY AWAY!!!!
    Read More
  5. User Score
    0
    August 4th, 2018
    13 people found this review helpful!
    Don’t buy this system, it is cheap junk. Customer service is terrible, they don’t stabd behind it, they can’t fix it. Ir’s junk.
    Read More
  6. User Score
    0
    July 26th, 2018
    11 people found this review helpful!
    I ordered a system from them and it never showed up. After calling twice one week apart, they assured me that the system would ship out immediately. Nothing showed up after ten days. Checking the order history, it was obvious that it had not shipped, despite them charging my card the day that I oredered it. After another 1/2 hour wait on the phone, I got through and canceled my order.
    Read More
  7. User Score
    7
    July 25th, 2018 Hollister, CA
    5 people found this review helpful!
    It has been about 3 months now and so far Reliable Alarm System.

    My issue is No Link to Base Station frequently!

    Check your Base Station every day.

    Test Siren once a week.

    Read More
  8. User Score
    0
    July 13th, 2018 Castro Valley, CA
    19 people found this review helpful!
    Paid over $1700 for system components, plus monthly monitoring because of all the reviews and publicuty. Have not even been able to install all parts and components because of repeated ststem failures. Sensors repeatedly loose contact or mis-read to base station. Cameras do not stay in position, and cannot be tightened to stay in place. End up looking at floor more than anything else. Customer Service and Tech support lacking, to sa the least. Have been working with them to get system functional since day one….they string you along until you are out of your 60 day window, then refuse to allow return. I am paying for two systems because I cannot trust or rely upon simplisafe. DON’T BELIEVE THE HYPE. Anyone can pay for a good review, but it is harder to earn one. Notice they don’t have anywhere on THIER website for customer reviews, good or bad? They just cherry pic testimonials. Definitely do not recommend.
    Read More
  9. User Score
    5
    June 28th, 2018
    13 people found this review helpful!
    I have had SimpliSafe for a month and had had several issues:
    1) my dog continues to set off the motion sensor, and the company has no answer or advice to fix this — even though one of their biggest advertising points is that it can tell the difference between a human and a pet.
    2) additionally, when they alarm goes off, and I pay for the monthly monitoring service for $14.99, Simplisafe has only called one time even though the alarm has gone off 4-5 times. It either shows they are assuming it is a false alarm, which isn’t comforting, or the monitoring service isn’t effective and the company doesn’t get notified when their is a potential compromise of the security system — also not comforting given that I am paying for the $14.99 a month service for that very feature.

    3) lastly, like any company with bad reviews…if you want to place an order as a new customer, they miraculously pick up your call in 1-2 mins. once they have you as a customer and you need help with the products you are paying for, it can take 10- 20 minutes on hold to speak to someone.

    Read More
  10. User Score
    2
    June 27th, 2018
    11 people found this review helpful!
    I’ve had a refurbished package from simplisafe (purchased directly from Simplisafe) for less than a month and in that time I’ve had to replace the batteries in the key pad, had to get a replacement key pad when the screen went out, and had the alarm go off three times due to sensors just falling right off. I’ll repeat I’ve had simplisafe for LESS THAN ONE MONTH. This system is a complete joke.
    Read More
  11. User Score
    0
    June 21st, 2018
    11 people found this review helpful!
    Simplisafe Customer Service is almost non-existant. I have been kept on hold for over 40 minutes several times trying to reach their tech support. The “NEW” system I purchased keeps losing its signal to the base and since the update (today) there is no longer any voice to say “Home” or “Please Leave Now”, etc. I would return it if I could but they only allow you 30 days.
    Read More
  12. User Score
    0
    June 17th, 2018 San Antonio, TX
    8 people found this review helpful!
    They break in smash central system, doesn’t send signals to their so called monitoring station! Would recommend buying this…………… cheap, cheap, cheap……
    Read More
  13. User Score
    10
    June 11th, 2018
    2 people found this review helpful!
    I’m overwhelmed with how helpful SS’s customer service is! I’m a newbie to security systems, & they helped me buy only the pieces I needed, then were super helpful with setup questions & helping me setup a secret alarm so I could monitor the shop’s motion sensor in the home mode where motion sensors are not normally activated.
    The equipment functions are very powerful & versatile I keep learning more that my system can do!
    I feel the price is reasonable for the quality of product & the versatility of the app. I have cloud storage & it’s superb! Love being able to instantly replay the camera clips.
    Only complaint I have is the key fob – terrible design. It is not passcode protected, so anyone who has the fob has control over the whole system & could deactivate with a push of the button! Plus, the fob is much too sensitive — it’s too easy to accidentally arm the system. Mine will never be used as a key fob — it only will hang safely on a concealed hook to turn on/off the system if I don’t have my phone.
    Read More
  14. User Score
    1
    June 9th, 2018
    21 people found this review helpful!
    The monitoring is worthless. My alarm went off while I was out of town the monitoring service called me but refused to notify the Baltimore police. I was out of town and had to look up the number and call myself. This took some time because I couldn’t just dial 911.
    I have had the system and monitoring for the past 6 years. Sucks I have wasted my money they FAILED me when I needed them. I don’t understand why the wouldn’t notify the Baltimore PD WTF. WTF have I been paying you for all these years.
    I will me canceling the service Monday morning.
    Read More
  15. User Score
    4
    June 1st, 2018 Newport, KY
    11 people found this review helpful!
    Customer service hours of rather limited, and it takes at least 5 minutes to get hold of someone anytime you need help. I believe the first time it took 10 minutes and the second time I just hung up. The actual app does not work quite right either. I tried at least 8 times to get it to accept my email and password, following all the rules. That is why I called customer service. So now after 2 days, I still do not have the product online. I’m about to give up. I will add that the product was rather expensive up front to be having this much trouble with it.
    Read More
  16. User Score
    5
    May 31st, 2018 Titusville, FL
    6 people found this review helpful!
    Today I was trying to change the billing credit card on my account which I have had for 3 years. No place online to do that anymore. Called customer service and was told, oh you don’t have the right plan to be able to access that information online. WHAT? I have been able to do that for the last 3 years. Oh, well you have to upgrade to the 24.99 a month plan to be able to access you payment information. Not only have they changed the plan without notifying me, they have made a new system that is not compatible with the only one, so if you need to replace it may be you have to buy a whole new system.
    I feel they should at least notify a person if they are making changes to your account. Of course after you have invested 500. in a system, it makes it a little harder to move on to another.
    Read More
  17. User Score
    0
    May 27th, 2018
    11 people found this review helpful!
    Worst alarm system, we ever had, would not recommend to ANYONE.
    Doesn’t set up most of the time. Wake up in morning, garage door open, no alarm.
    Come into house alarm doesn’t turn off, later alarm goes off, while walking around house
    Most time will not even set up at all, at home are away.
    SimplySafe is simply made to sell,,NO customer service.
    No help , what so ever
    If you pay over a dollar , that’s too much, Its Simply Trash
    Read More
  18. User Score
    0
    May 27th, 2018
    12 people found this review helpful!
    This alarm and customer service is by far is the Worst!!! I should have really taken current and previous customers reviews seriously, from the time I received the system there were issues, sent base with wrong cell chip, after I paid overnight shipping. Then they screwed up accounts , I bought for my business and residents . Once after 4 weeks of thinking everything was running smooth , business had false alarm, ( I NEVER received a phone call when alarm went off) I called and they said the date stamps on alarm were dated “1969” REALLY?!?! . And they would call me back after resolution. Still waiting… but, when they do decide to call back they will be told both systems are sent back . Oh… and if you think calls will be answered in a speedy way , think again…!! Enternal HOLD!!!!!
    Read More
  19. User Score
    1
    May 27th, 2018 Klamath Falls, OR
    9 people found this review helpful!
    We have had this system for several years… not too many problems but as of January 1, 2018 the company changed the online access information. Without any notice you now no longer have online access to your PIN, system, devices etc. You can pay an additional $10 for this. This is crap customer service. No notice of the change so the online portal is virtually worthless. Our area has NEVER had good coverage for T-mobile and we have had a problem with the “no link to dispatch” which also means you have NO alarm so after my call this morning they will be sending a Verizon chip ….. If you live on the west coast you can not get help after 9 PM pacific time…. so let’s hope nothing happens at night! Be very careful how much you rely on this product for protection! But wait isn’t that why we bought it. Well maybe one of your family survivors can sue them.
    Read More
  20. User Score
    0
    May 23rd, 2018 Irwin, PA
    14 people found this review helpful!
    I no longer will recommend Simplisafe to friends and relatives.

    We have had the Simplisafe system installed for over three years with billing costs of $14.95/month.

    This allowed for active system monitoring by their monitoring company.

    The equipment was rather unreliable at times giving false alarms requiring the monitoring company to contact us to see if the police should be notified.

    Since the property was in another town, 40 miles away, we were able to use our computer to go online and see what sensor was causing the alarm.

    We had several false alarms from sensors at various times so we were able to tell the monitoring company not to send the police. Obviously if the police received frequent false alarms we could be charged for the police responding frequently of have the police just put the call at the bottom of the list.

    Recently we had the need to check the condition of the sensors (Not to enable or disable the alarm but just check to see if any sensors were faulty) and found that we were not able to check the sensor status from our computer. (We do not have any mobile devices).

    When we accessed the Simplisafe site we were told that we now would have to pay for the more expensive service $24.95/month even if we just wanted to check the status of the sensors!

    In addition to Simplisafe having equipment problems (Two of our remote entry key fobs failed as well as numerous sensor failures) the waits for customer service were always extremely long.

    Read More

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Our Score
8.1
User Score
5.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$15-25

Install & Equipment Fee

$229-1000

Contract Length

None

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

786
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441