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#5
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SimpliSafe

SimpliSafe offers a DIY home security and automation system. Low monthly monitoring costs and high up-front fees.

Our Score
8.1
User Score
5.2
Our Score
8.1
User Score
5.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$15-25

Install & Equipment Fee

$229-800

Contract Length

None

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

765

This Review is maintained by Chase Sagum

Review Last Updated: June 21, 2019

SimpliSafe is a DIY home security monitoring service that offers various home security packages. Customers can customize their security packages or can choose from a package already created. The company has low monthly monitoring fees and doesn’t require a contract, but they charge high upfront fees. People can monitor their automations and security system straight from SimpliSafe’s app.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#5
SimpliSafe-Logo

5.2
$15-25
$229-800

Pros

  • Low Monthly Monitoring Cost
  • No Long-Term Contracts
  • DIY Installation

Low Monthly Monitoring Cost

SimpliSafe has two, 24/7 monitoring plans. “The Standard” is a home security service that is $15/month. It uses a cellular connection through Verizon and T-Mobile. “The Interactive” is a professional monitoring plan is $25/month. This includes smart home integrations and alerts via mobile app, as well us unlimited camera recording. These monthly fees are lower than other home security systems.

SimpliSafe Has No Contracts

SimpliSafe does not require its customers to sign a long-term contract. Instead, their contracts are month-to-month. The company is able to do this because customers buy the home security systems up front, which means the up-front fees will be high. The equipment you purchase has a 3-year warranty and a 60-day money-back guarantee.

DIY Installation

DIY installation can be a pro or a con depending on the individual. SimpliSafe is good for those interested in buying their own home security equipment and setting up the sensors and keypad however they want. Those who want the help of a technician can pay $79 for professional installation.

Read About Protect America’s DIY Security Systems

Cons

  • Negative SimpliSafe Reviews
  • High Upfront Fees
  • Simplisafe and Hackers

SimpliSafe Negative Review Summary

In 2019 so far, Best Home Security Company reviewers have given SimpliSafe an average rating of 3.5/10. The biggest complaints of SimpliSafe are:

  • Sensors. Many customers report having to replace faulty sensors – not connecting to the overall home security system properly, or not sticking to the walls/doors. Specific reviews mention the carbon monoxide sensor.
  • Cheap Equipment. In addition to issues with the sensors, many report that they have experienced issues and glitches with the entire system.
  • False Alarms. Because of the sensor and equipment issues, customers are also reporting false alarms with the SimpliSafe system
  • Customer Service. Reviewers mention that customer service is difficult to work with. Some customer reps have not been helpful in dealing with system issues customers have.

SimpliSafe review from Jaime, left on 4/16/19

I purchased SimpliSafe when my fiancé was being deployed overseas. Upon installation, we didn’t activate the service until he left. Once activated, each time I could call the company, no one would answer. Since then, I have had multiple glitches with the system, the most recent scaring me more than ever. I was home and accidentally tripped the home alarm. I wasn’t able to answer their phone call because I was in the shower, so I couldn’t turn the alarm off either. 4 minutes later, it shut itself off. The company never called me back to see if I was okay.

High Upfront Fees

SimpliSafe customers have to pay for their equipment upfront, which means they will pay a minimum of $229 upfront for SimpliSafe’s most basic system, and over $775 for the most comprehensive system, a doorbell camera, and indoor cameras. This can be expensive for homeowners who don’t have the funds to make a large payment upfront before receiving their home security equipment.

Simplisafe and Hackers

In years past, SimpliSafe has had issues with their hardware getting hacked as reported by Forbes back in February 2016.

Our Recommendation

SimpliSafe is appealing to those in search of home security because of the low monthly monitoring fees. People are also drawn to SimpliSafe because of the DIY installation – they can install it on their own time wherever they want. However, customer service may not be able to help if you run into issues. Many negative reviews about SimpliSafe’s equipment (motion sensor) lead us to believe the low monitoring costs are not worth it. Additionally, customers will pay a lot up-front to buy sensors and other equipment that get a lot of negative reviews. If you do purchase SimpliSafe, the good news is that there are no contracts and the company offers a 60-day money-back guarantee.

We recommend comparing SimpliSafe to the top-rated home security companies with professional monitoring and minimal upfront fees.


SimpliSafe Packages and Equipment

Most packages include no contracts, 24/7 professional monitoring, and no phone line is needed. All offered packages come with a. base station, keypad, and sensors.

  • The Foundation: $229.00

This is the smallest equipment package SimpliSafe offers – made for small homes and apartments. It includes a main door sensor, motion sensor, base station, and keypad. As with all plans, buyers can add on SimpliSafe products: a video doorbell (with two-way audio and motion alert) for $169, and SimpliSafe camera for $99. The camera offers motion alerts and you can stream live feed from your app.

  • The Essentials: $259.95

The next package from SimpliSafe is “The Essentials”. Instead of one sensor, this package includes three door sensors. It comes with the base station and keypad.

  • The Hearth: $374.91

Additional equipment includes a key fob, a smoke detector, and a 105dB siren. Only one motion sensor is included.

  • The Knox: $449.87

This kit is ideal for larger homes, as it includes twice as many sensors as the previous packages: six entry sensors and 2 motion sensors.

  • The Haven: $489.86

While this package only includes four entry sensors, it also has a water sensor and a freeze sensor, which will alert you if the temperature in your home drops below 41 degrees. All of these home automation features can be monitored from the company’s app.

  • The Fortress: $509.86

This security system is unique in its offering of two keypads – one for upstairs and for downstairs. This home security set also includes the key fob, panic button, siren, two motion sensors, and six entry sensors.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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765 SimpliSafe Reviews

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  1. User Score
    2
    May 14th, 2018 Palo Alto, CA
    6 people found this review helpful!
    Seems to be a disconnect between your order history, previous communications, and product knowledge. Typical plague when a company comes out with a new idea that catches on, then is forced to hire too many phone reps. The knowledge base varies from very knowledgeable to standard / boilerplate answers to bordering on clueless. True with wait times, after 15 minutes, left a message (they direct you to do so) then no return call. This also occurred with their email request for my phone number. No return call

    Shame.

    Read More
  2. User Score
    10
    May 13th, 2018 Fort Lauderdale, FL
    7 people found this review helpful!
    I have been with simplisafe for over 6 yrs. I have had only i Motion detector fail and it was replaced free within 3 days. Service and response time are great. I have 5 motion, 1 Glass breaking, and 7 entrance sensors. I am most impressed with response time, from when the alarm goes off till the phone rings.
    Read More
  3. User Score
    0
    May 8th, 2018 Greensboro, NC
    12 people found this review helpful!
    There is no customers service only personnel to look at your system online and tell you what you can see online. Will not let you talk to anyone else even personnel in marketing. If you have a problem it is just tough. I have three systems, Two I have not hooked up yet. When I purchase last year was told when new system came out current customers would be offered the system in place of their current system. The new system has been out for a while but I was advised that marketing made no arrangements for customers. This company is only interested in sales and not customers.
    Read More
  4. User Score
    0
    May 7th, 2018
    12 people found this review helpful!
    They have tied up over $400 of my money on an equipment purchase and it’s been 2 months and they tell me lies and on a wild goose chase. I have not received anything from them but a head time. I believe they are a scam! DON’T BUY FROM THIS COMPANY. I can’t even get a manager on the phone!
    Read More
  5. User Score
    1
    May 6th, 2018 Wallingford, CT
    9 people found this review helpful!
    I Have been with Simplisafe for years and was one of their original customers. Recently I ran into problems with the base station going off line and no report being sent that there was a problem. Since I have had the service as soon as there was some type of problem with the base station there would be an immediate notification. This comes in handy if the power gets cut to the base station or anything else that could put it off line. Once the base station goes off line your system is basically not alarming. I made many calls to customer service and they swore that Simplisafe never had such a feature … Really .. Are you kidding me. Anyway the company has gotten so big the @ss doesn’t know what the elbow is doing. Long story short I had to cancel my service and I found a comparable company that has many of the same features. They seem popping up all over. It is a shame that when company gets so big the customer service just goes right into the toilet. They used to have amazing customer service and technical support. At this point I no longer recommend Simplisafe. If your not notified when there are equipment troubles with the system it is pretty much a useless system.
    Read More
  6. User Score
    1
    May 4th, 2018
    13 people found this review helpful!
    From problems with the shoddy equipment to the customer NO service department, I cancelled my service today after a year and a half – and I only have the base package! Not much to go wrong – or so I thought. From having to replace the chip in the base station, to the key fob working part time at best, to the key pad just dying while I was trying to disarm it, the problems were endless. The dying key pad was the final straw. The alarm went off one morning because I was unable to enter the code into the dying pad and the key fob wasn’t working either. When they called to see if I needed assistance I could hardly even understand them over the loud, blaring alarm. I had no way to disarm it. When I was told I was being put on hold until someone could assist me with turning it off, I pitched a fit and they got someone on the line within a couple of minutes. Apparently you have to raise hell to get anything done with these people. I was certainly not going to wait on hold for the hour+ time I’ve waited in the past. By the way, pressing 5 and leaving a message is fruitless. Don’t waste your time. I received a replacement pad, but when I attempted to set it up, I couldn’t access the menu because of an error message displayed on the pad. Over the course of 12 days I called five times and left messages stating what the problem was and that I do not get home until at least 6 and to please call me back then. EVERY time I got a call back, it wasn’t the same evening, it was the next day before noon while I was at work and unable to access my equipment. When I finally got someone on the phone to cancel my service I was informed that I still had to pay for the entire month of monitoring because they can only refund the amount of $14.99… Good riddance!
    Read More
  7. User Score
    0
    May 3rd, 2018 Parker, CO
    11 people found this review helpful!
    Run away from this brand. Their customer service center is perhaps the worst I’ve seen. The refused my request to speak to a manager over their shipping mistake. They refused to make it right in any way shape or form. The decided a return of a $670 system was preferable to any other alternative and their customer manager apparently agreed. No problem: you lost a customer, got a returned system and someone who enjoys posting their issues online. Make it Right SimpliSafe.
    Read More
  8. User Score
    8
    May 3rd, 2018 Pomona, CA
    2 people found this review helpful!
    The system online account services page became hard to find what I am looking for now; had to call for help. Hope the security service quality stays the same and keep up the good work.
    Read More
  9. User Score
    2
    April 27th, 2018
    6 people found this review helpful!
    Simplisafe app does not work for computer. cannot access info about account on computer. after logging in get only blank screen and customer service does not know why. Seen many of same complaint from others on web search. Need to get rid of IT guy who set this up and get it fixed.

    Is Simplisafe becoming the next cable provider in terms of service? We all know how terrible it is to deal with cable service like Comcast. Future of Simplisafe the same???

    Read More
  10. User Score
    7
    April 24th, 2018
    4 people found this review helpful!
    Recently I’ve been having a lot of “link will not connect to dispatch”. I have had it approximately 8 times over the last year. Also, there are long call center support waits when trying to get assistance to reset the system. I’ve recently considered moving to another company.
    Read More
  11. User Score
    1
    April 23rd, 2018
    10 people found this review helpful!
    Seem pretty dense at customer service
    Same issue for over a month and all they are,automated responses because no human being could be that stupid.
    Read More
  12. User Score
    1
    April 19th, 2018 Santa Clara, CA
    10 people found this review helpful!
    I was ready to pull the trigger for Simplisafe and called for more information. The customer service agent was chewing gum while talking with me. He didn’t really have good customer service skills and that left me with a bad impression of the company. Instead, I called a local company with good Yelp reviews that installed a 2GIG system that are much better than Simplisafe that I can also home automate. I did have to sign a 3 year contract and pay a little more per month but it’s worth it. I can reach out to them if I have any issues with the system. The system has Z-wave technology so I can go to a different monitoring service after my contract is up. The cost was half of Simplisafe upfront since I upgraded the control panel. I’m really happy I made the right choice. Looking at the other reviews here really validated my choice.
    Read More
  13. User Score
    4
    April 16th, 2018
    6 people found this review helpful!
    I’ve had the original system for two years now with no problems. Spent over $500. Now they made improvements but none of the NEW components will work with original system. Oh my, what engineer thought of that, Ohn it must’ve been sales department because you would have to buy a WHOLE new system to get the improvements!!
    Read More
  14. User Score
    5
    April 14th, 2018 Washington, PA
    3 people found this review helpful!
    Good value with a big drawback. There is no red light indicating that the alarm is active on the keypad. Easy to trigger the alarm by accident.
    Read More
  15. User Score
    0
    April 12th, 2018 Oviedo, FL
    8 people found this review helpful!
    I purchased the system at the time cameras weren’t available. When they came out with the cameras less then a year prior to purchasing. I purchased 2 cameras. I am very good at setting up technical devices. No matter how much I tried using each camera it wouldn’t work. Therefore I called Technical Support. Oh God what a disappointment. The gentleman knew nothing and did nothing. $220.00 + Tax and his answer was sorry I can’t help you. I then said can’t you switch me to someone who knows more then you. His answer was No. He then said to send them back for a full refund. I was fuming. It’s companies as such that will loss business.
    Read More
  16. User Score
    7
    April 11th, 2018 Wilmington, NC
    3 people found this review helpful!
    Note: This is a review of the old version, as the new came out about a month after purchase.
    Have had this for almost 4 months. Setup wasn’t too bad. Everything seemed to work, as promised. I did call customer support initially, as the base wouldn’t connect to a cell network. Was told T-Mobile was having an issue and it was taking a bit longer than normal to initialize/sync with SimpliSafe. It was fine by the next morning.
    Tip: when going to setup, note on the boxes where the sensor is installed. Then, you can easily label them online or in the app on your phone. Camera installed fairly easily.
    I did get a few false alarms on one motion sensor. Luckily, I was just arriving home both times and everything looked fine. They stayed on the phone with me, while I checked. I changed the sensitivity to low and so far, so good (perhaps the cat was setting it off, somehow).
    When testing w/ Panic button and testing the smoke detector, I received calls from SimpliSafe within 30-60 secs. Great response time!
    As far as the concerns with it being hacked….true, it can be. However, it requires that a thief knows that you have an alarm and what brand you have, build a device and either sit outside, near your house or stash it somewhere nearby and get it later (not likely with vast majority of criminals). It also only intercepts the signal between keypad and base station. So, to minimize this risk:
    1. Don’t advertise what brand of system you have (use generic signs, if you want).
    2. I even cover up the keypad, so that it can’t be seen w/ the logo on it.
    3. Only use your smartphone to arm/disarm, to avoid an intercept.
    4. Change your pin code on occasion.
    5. Hide base station behind something (but near outside wall).

    Overall, upfront costs and adding sensors can be a bit pricey, but you own it and can take it with you, if you move. No contract and several levels of monitoring (cheaper than most competitors) sold me.

    Read More
  17. User Score
    4
    April 10th, 2018 Denver, CO
    3 people found this review helpful!
    This company does not have adequate protection against Carbon Monoxide. The newest system does not even offer that option even though they promised it 3 months ago. Its pretty lame. Further the base station that I received had to be required before it would work (I had to install a new mother board myself) and I had a defective smoke detector that had to be replaced. This is pretty poor.
    Read More
  18. User Score
    1
    April 2nd, 2018 Pickton, TX
    10 people found this review helpful!
    i have had this system for 2 years ad the last year have been unable to link to dispatch. made several attempts to cancel and still being charged the monthly fee. looks like i am going to have to cancel my credit card for payment to stop
    Read More
  19. User Score
    2
    April 1st, 2018
    7 people found this review helpful!
    Terrible customer service. The 5-6 times I have called the customer service center, I get inexperienced people who seem to know little about the product and keep saying please and I will see if someone here knows how to help with your question. No one seems to give you the same story. You will hear “please hold” hundreds of times for a simple question. If you call after 5:00 p.m. you will be on hold for an hour or more. When you call in to ask a question, you get some kid and it sounds like a college party going on in the background. I would not do this again. And the BLUE LIGHT, forget about it This company had promise, but their help call center is room by people who don’t understand the unit themselves. Oh my goodness. Think twice!!!!
    Read More
  20. User Score
    2
    April 1st, 2018 Clearwater, FL
    4 people found this review helpful!
    The equipment is proprietary, which limits you to their monitoring service only. Many of the other companies use high quality GE products that can be monitored by various companies. Also, other companies will give you free or reduced price equipment with monitoring. Simplisafe has a high upfront cost. I also wasn’t impressed with the lack of compatibility with smart devices and lack of z-wave function. They’ve come out with an upgraded line of equipment, but I was disappointed with the cheap look and feel of their devices. Go with a more reputable company and you won’t regret it.
    Read More

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Our Score
8.1
User Score
5.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$15-25

Install & Equipment Fee

$229-800

Contract Length

None

Cancellation Policy

60 Days

System Relocation Fee

Free

Number of Reviews

765
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378