SafeStreets USA

SafeStreets USA is an authorized ADT monitoring provider. They offer home security services in 44 states and have physical locations in North Carolina, Washington, Idaho, Utah, and Arizona.

SafeStreets is not available in Alaska, Montana, North Dakota, South Dakota, Vermont, or Wyoming.

As their mission states, SafeStreets USA strives to “enhance the quality of life of people everywhere through protecting what they value most.”

• Positive reviews frequently reference:
• Polite and knowledgeable technicians
• Good quality equipment
• Quick and responsive customer service
• Good reputation

However, the most recent 5-star reviews were given over 2 years ago.

Below is a summary of the negative SafeStreets USA reviews:

• Many reviewers are upset that they are unable to cancel the 3-year contract they sign with SafeStreets. Some claim that they did not realize what they were signing up for.
• Customers complain about the outdated, poor quality, and high cost of SafeStreet's equipment.
• Several customers have had installation issues.
• SafeStreets sells themselves as ADT when they are a separate company.
• Poor experiences with customer service.

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Each home security system is professionally installed for $99, with the exception of ADT Pulse Tier III + Video Security & Home, which is $199 to install.

Security systems are all professionally installed by a technician, have professional, 24/7 monitoring, yard signs, and a keychain remote.

Note that not all packages can be controlled with a mobile app.

Packages

Standard Monitoring: $36.99/month

• Digital keypad
• Entryway contacts
• Pet sensitive motion detector
• High-decibel alarm
• Backup battery

Premium Cellular: $44.99/month

• All equipment from the Standard Monitoring package
• CellGuard

ADT Pulse Tier I Remote Access: $52.99/month

• All equipment from the Premium Cellular package
• Mobile app access (remote control of home security, phone notifications)

ADT Pulse Tier II + Video Security: $58.99/month

• All equipment from the ADT Pulse Tier I Remote Access package
• Indoor camera (real-time video)

ADT Pulse Tier III + Video Security & Home: $62.99/month

• With this system, you can purchase additional home automation equipment at an additional cost: extra light control, smart thermostat, door lock, appliance control)
• All equipment from the ADT Pulse Tier II + Video Security package
• Light control (for one fixture)

With all packages, you can purchase the following equipment to monitor your home:

• Fire/smoke alarm
• Carbon monoxide monitoring
• Flood monitoring
• Touchscreen keypad

Plans

Traditional Plan

• 24/7 monitoring
• Customized system
• Maintenance/extended warranty
• Cellular connection to monitoring
• Optional 2-Way Voice
• Optional Life Safety

Remote Plan

• Traditional Plan
• App notifications
• Arm/disarm using app or internet
• System scheduling

Control Plan

• Remote Plan
• Video monitoring
• Real-time video footage

Video & Automation Plan

• Control Plan
• Smart home automation

SafeStreets proudly advertises that they offer same-day installation. They recognize that many customers are frustrated with the several-hour window that installation teams give, forcing them to sit and wait for hours at home. Because of this, their installation team will show up within one hour.

With SafeStreets USA's professional installation, customers won't need to worry about where to place sensors or cameras; alarm company technicians will find the best strategic locations possible for a security camera and your other equipment.

For added peace of mind, SafeStreets offers a six-month money-back guarantee on every professional installation.

SafeStreets USA provides users with a backup battery to power the security system if the power goes out.

This battery backup can last up to 12 hours in case of an emergency.

All security and automation packages from SafeStreets USA come with a 36-month contract.

A 36-month contract is typical in the home security industry. Some companies offer month-to-month contracts if you purchase all your equipment up front.

Other companies require a 60-month contract when you don't pay anything upfront. Make sure to read through SafeStreet's contract before signing up.

If you are interested in a home security system that does not require a contract, we recommend Cove or Vivint Smart Home.

All SafeStreets USA packages require professional installation. Depending on which package you select, installation costs anywhere from $99-$199.

The cheapest monitoring package that SafeStreets offers is $36.99/month.

A basic home security package from other companies is a lot less expensive.

Even for the company's most expensive package ($62.99/month), a lot of the equipment that you would want in a home automation system isn't included and has to be purchased separately.

Overall, SafeStreets is more expensive than our top-rated home security companies. Additionally, customers can only monitor their home with the ADT Pulse Voice App if they purchase a system that is over $50 monthly.

Furthermore, if customers want to cancel their home security subscription before the contract has expired, they are required to contact customer service and pay an early termination fee (75% of the remaining balance), which can result in thousands of dollars.

ADT has a Mover's Package Guarantee - if you have used their service for two years and your account is in good standing, you can move your home monitoring package to your new home.

However, you must then sign a new 36-month agreement.

SafeStreets USA is an authorized ADT dealer that requires long-term contracts and professional installation. Their same-day installation, variety of packages, and battery backup are impressive, but because of their mixed customer reviews, we recommend comparing SafeStreets USA to the best home security companies before making a decision.

For more affordable and reliable options, potential customers should look into Vivint or Cove.