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#9
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SafeStreets USA

Similar to: ADT Security

Our Score
7.7
User Score
2.8
Our Score
7.7
User Score
2.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$36.99–$62.99

Install & Equipment Fee

$99-$199

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Undisclosed

Number of Reviews

103

This Review is maintained by Chase Sagum

Review Last Updated: May 21, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#9
AlarmGrid-Logo

2.8
$36.99–$62.99
$99-$199

  • Monthly Monitoring: Through SafeStreets USA, customers can choose from five different monitoring plans. The standard package starts at $36.99 and the most advanced package costs &62.99/month.
  • Home Automation: Safe Streets USA offers an impressive array of security features including a video doorbell camera, door sensors, window sensors, carbon monoxide detectors, ADT Pulse® Voice Mobile App, remote access, and security cameras to allow for video monitoring. Combined with its automation and other smart home features, SafeStreets USA’s technology makes it a very competitive player in the home security industry.
  • Installation: All SafeStreets USA packages require professional installation. Depending on which package you select, installation will cost anywhere from $99-$199.
  • Equipment: Safe Streets USA also provides users with a backup battery to power the security system if the power goes out. And with Safe Street USA’s professional installation, customers won’t need to worry about where to place sensors or cameras; alarm company technicians will find the best strategic locations possible for a security camera and your other equipment. For added peace of mind, SafeStreets offers a six-month money-back guarantee on every professional installation.
  • Contract and Cancellation: All security and automation packages from Safe Streets USA come with a 36-month contract. Some companies offer much more flexibility in this regard with either shorter contracts or no contracts at all. Furthermore, if customers want to cancel their home security subscription before the contract has expired, they are required to contact customer service and pay 75% of the remaining balance, which can result in thousands of dollars.
  • Our Recommendation: SafeStreets USA is an authorized ADT dealer that requires long-term contracts and professional installation. For more affordable and reliable options, potential customers should look into Protect America and Frontpoint.

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103 SafeStreets USA Reviews

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  1. User Score
    0
    May 22nd, 2019 New York, NY
    0 people found this review helpful!
    Don’t use them!!!!!. I’ve been trying to contact them after an installation issue. I call their number and wait for 15 mins before i get put into a voice mail in box that is full. Took me 3 days to get in touch with them. The worst experience.
    Read More
  2. User Score
    0
    May 8th, 2019
    1 people found this review helpful!
    They come out and pretend they are ADT… This is NOT ADT!!! This is a third party ripoff company. We had issues within the first couple days of signing up. We called and after being transferred multiple times with no answer I finally called the guy who set up up and he was able to schedule a tech to come out the following week. After continued issues with the doorbell/sensors and techs not showing up when scheduled, We ended up calling to cancel within our first 30 days…

    They said they don’t have a 30 day money back guarantee…. ADT does but they do not because they aren’t ADT. Safe streets only has a 5 day money back period, which they made us wait over that for the first initial tech to come get our system working. At that point they said we would have to pay 75% of the remainder of the contract. 75% for a system that doesn’t work. That we have been calling about since the day after signing up! This company is a complete fraud. They are the real thieves!!! Save yourself some headache and just go with the real ADT or RING.

    Read More
  3. User Score
    1
    April 25th, 2019 Carlstadt, NJ
    0 people found this review helpful!
    They have installed a system that is not fully functional. I have been trying contact them to have a tech come to my property to fix it but customer service keep telling me that they are attempting to contact the technician team but they are not able to reach them. DO NOT USE THIS COMPANY. Horrible service.
    Read More
  4. User Score
    0
    April 24th, 2019 Kathleen, FL
    0 people found this review helpful!
    This company does not SCRUB there database from the FEDERAL DO NOT CALL LIST and repeatably Calls even after settlement
    Read More
  5. User Score
    0
    April 18th, 2019
    0 people found this review helpful!
    Never installed all equipment promised. Had them intall systems on both my home and business, haven’t been able to set my business alarm once since it’s been installed. System errors popped up the first day they installed it and they haven’t been back to fix it. They fired the sales rep who promised a Nest system in both my home and business and also promised three cameras on both my home and business, only two have been installed at my home and business. I’m still waiting for my third camera at my home and office. Did I mention they drilled a hole in the wrong place on my brand new home and did an a very unnacceptable repair! I told them to give me my equipment or come pick theirs up, they only threated to come after me for breach of contract, lol! Wow, I’m in breach of contract, what a joke!
    Read More
  6. User Score
    0
    April 4th, 2019
    0 people found this review helpful!
    They charge $100 installation fee, and offer a $100 gift card for using them. They lie and say it’ll come in the mail, but really you have to fill out a form and send it in to get it. They’ll blame you for not receiving the form in your email. The offer is void after 60 days. They make no apologies for this deception.
    Read More
  7. User Score
    0
    April 2nd, 2019 Tulsa, OK
    0 people found this review helpful!
    $100 is a SCAM. Tried calling and following up. You get the run around until you give up. BS
    Read More
  8. User Score
    0
    March 20th, 2019
    0 people found this review helpful!
    SCAM-SCAM-SCAM Safe Streets USA does not even deserve to be in business.They lied to me from the start, and pulled a bait and switch. Wish I’d read the reviews here before. They take your money illegally!!!!!!!
    Read More
  9. User Score
    1
    March 6th, 2019
    0 people found this review helpful!
    We had safe street in clay, ny install 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠. Just found out a check was taken and the installer wrote a $32,000.00 check on our account! Our financial advisor caught it! It’s being reported.
    Read More
  10. User Score
    0
    February 22nd, 2019
    1 people found this review helpful!
    Not receiving/ getting services paid for, management cancelled two appointments made by me to have tech come back to install actual job ordered. I called and cancelled service, due to the fact that I’m not getting what I ordered and paid for. SafeStreets USA, is refusing to cancel my order and reimburse me, claiming I signed a three year contract, I told them I’m canceling contract/services because this is not what I paid for. Also, their female rep hung up the phone on me while trying to get their tech to come in on a Saturday instead of Monday since they had cancelled my two previous appointments. Today, 02/22/2019 is just a few weeks since I had this service installed at my business, in less than a month. I’m still under warranty, and their website/advertisement says 60 days money back guarantee. Believe me we we’ll end up in a lawsuit, and I pray God my hard earned money will be refunded/
    reimbursed. Please don’t fall victim, investigate before during business with them.
    Read More
  11. User Score
    0
    February 22nd, 2019 Burlington, VT
    0 people found this review helpful!
    Safe Streets, the authorized ADT dealer in Hampton Virginia is one of the worst and least compassionate companies I have dealt with. Their sales tactics are classic bait and switch. They say they provide $850.00 in “free” equipment, but when installer gets there you are told that is nowhere near enough protection. I spent nearly $3000.00 on window, doors, doorbells and cameras. Paid for them up front. i sold the home and no consideration was made to take into account the money I had spent. Cancellation of monitoring does not cost them a cent. Some consideration should be given to those of us who spent a boatload of money on their system.
    Read More
  12. User Score
    0
    February 4th, 2019
    0 people found this review helpful!
    ADT vendor Safe Street USA installed the Pulse Home Automation upgrade on June 12, 2018. However, the technician Stephen Hanios did not have the right parts to complete installation. I have been billed since June 2018 to present for the home automation package that is still presently incomplete. I have tried to engage ADT, however the reps just connects me back with Safe Streets USA, however ADT continues to Bill me monthly. I called again on Jan 8th to get an update on why it’s taking so long to complete installation and the representative Jamyala took the tone that it is my fault. Jamyala asked why did it take me so long to call them back. Her tone completely dismissive or my concern and just accusatory. After going back and forth and Jamayla not accepting the responsibility that Safe Streets USA failed to follow through, Jamayla finally suggested scheduling another appointment. The appointment was scheduled for Jan 15th, Jamayla said noted for the technician to come late and call. I never received the call, missed call or notification that someone was at my door via my Ring doorbell. I called ADT on 2/4, only to be routed to Safe Street USA. The ADT representative told me they cannot see accounts that have been activated within the last 90 days. I told the representative that my account have been open longer than 90days. She became frustrated and told me I was not listening and that I should call Safe Street USA they are an approved vendor or ADT and only they have access to my account. She the transfers they call. Just my luck it is Jamayla again. Jamayla makes it known that I spoke to her last time. Jamayla is very aggressive from the beginning. She throws accusations saying “you wasn’t home when the technician came ” I told her the technician never called or stopped by. She said well let me call the technician. After a short hold time, Jamayla rejoins the call starting the technician came by and it was dark. Well dark or not my Ring doorbell will pick up any activity at my door. Jamayla becomes confrontational once again, she states she cannot schedule an appointment, she has to find a technician that has the part. I ask Jamayla about the refund from our conversation on Jan 8th, Jamayla states, I left a message saying we could refund you $28 from Jun 2018- Jan 2019 for your equipment not being online, if you called back and you didn’t call back. I told Jamayla I am calling now. She then tells me she would have to have the technician manager call me in the morning to see what they can do then disconnects the call.
    Read More
  13. User Score
    10
    January 30th, 2019
    1 people found this review helpful!
    Considering the others I chose this ADT dealer and have found them helpful and professional. The purchase was easy and I received alot of equipment for $99.00 down. The technician was professional and the system works as promised. Customer service was easy to talk with.
    Read More
  14. User Score
    10
    December 1st, 2018 Kaneohe, HI
    1 people found this review helpful!
    Joshua was a true professional. Courteous, knowledgeable and polite!
    A great asset to your company!
    Read More
  15. User Score
    0
    October 13th, 2018 Spokane, WA
    0 people found this review helpful!
    Did not install a sensor correctly, did not provide provide remotes as ordered, did not show up on time, did not come to the correct address, no showed when scheduled to come fix, left several messages that went unreturned, set up verbal passcode was not what I provided and didn’t disclose – had to call ADT directly and request it mailed.
    Read More
  16. User Score
    0
    September 10th, 2018 Portsmouth, OH
    2 people found this review helpful!
    No promised $100 rebate card. Promised homeowners insurance savings I received none. Improperly install sensors now they don’t work. Don’t honor 6 month same as cash guarantee.
    Read More
  17. User Score
    0
    September 5th, 2018 South Jordan, UT
    0 people found this review helpful!
    I have almost fulfilled a contract with these people and ADT is great but never go through Safestreets USA!!! This contract was in my mother’s name and when she passed I called and
    ask they transfer to me or cancel and they refused to do this. Anytime I had a problem which was numerous the person I spoke with was very rude. I called one day to tell them the system wasn’t working and she replied what do you want me to do?? They lied and said windows were protected and found out they aren’t. Bad service deal with ADT direct!!
    Read More
  18. User Score
    0
    August 23rd, 2018 Port Saint Lucie, FL
    1 people found this review helpful!
    I was just woken by my door bell ringing and hard knocks on my door by a sales representative from this company at 7:45 tonight. I told her that this is a no solicitation Neighborhood (signs posted). Totally turned off by this sales tactic at this time in the evening. For that reason would not consider doing business with this person or company.
    Read More
  19. User Score
    0
    August 22nd, 2018
    1 people found this review helpful!
    Don’t get anything from this company.They will lie to you and tell you things that are not true just to sucker you into a contract.When the tech comes to install the system and he gets done they will ask you to sign that they done the installation and it works and then they tell you what you are signing IS NOT A CONTRACT it’s just saying that it shows what they did and you don’t get any paper work saying it’s a contract and you sign it and then they expect you to be responsible for the bill and you’re not even the home owners and that’s one of their strict policys YOU HAVE TO BE THE HOME OWNER and I am not but still hold me for the bill.Try and cancel it and they charge you an outrageous price and if your on Ssdi and don’t have a lot of money then they won’t accept your payment and will call at least 2 times a day and sometimes 6 days a week.Even after telling them not to call anymore.
    Read More
  20. User Score
    0
    August 14th, 2018
    1 people found this review helpful!
    Preface – This is the first negative review of a company i have ever felt strongly enough to write and share.

    BAIT AND SWITCH. WORST COMPANY EVER. This is a bait and switch with ADT. We called ADT to sign up for service. The phone was answered ADT, and there was never a mention of Safe Streets USA. We signed up for an ADT service and every time the alarm would go off we were called by ADT. Our yard signs were ADT, and the system said ADT.

    We sold our house in July and were told if the new owners signed up for a system of equal or greater value we would not owe ADT any money. The new owners did as we requested through the realtor. We called ADT and were told we had fulfilled our end of the deal. We are now being harassed for the balance of the contract from Safe Streets USA. It’s the first time we have heard this name. ADT corporate says there is nothing they can do and Safe Streets USA is beyond not helpful as they try to collect money. I have spent hours on the phone with both companies. SAFE STREETS USA IS THE BIGGEST SCAM. They pose as ADT until it’s time to collect money. Funny that the direct debit, where they happily collected money when we owned the home, is marked as ADT.

    Read More

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Our Score
7.7
User Score
2.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$36.99–$62.99

Install & Equipment Fee

$99-$199

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Undisclosed

Number of Reviews

103
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,368