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#44
safestreets

SafeStreets USA

Biggest Customer Gripe: Bad Customer Service (read reviews)

Our Score
5.4
User Score
1.6

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Our Score
5.4
User Score
1.6
Rank this Company

Ratings Breakdown

Price

Monthly price (landline)
$36.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
4/10

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
1989

A+

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
23

This Review is maintained by Chase Sagum

Review Last Updated: November 29, 2016

SafeStreets USA is an authorized ADT dealer and has been serving over half of the United States for 25 years.¬†SafeStreets USA uses ADT’s high-grade equipment. The home security systems are manufactured by Honeywell and offer the latest technological advances. The equipment and monitoring packages are the same packages offered by ADT; however, SafeStreets USA charges much higher monthly and installation fees than ADT for the exact same products and services, and customers might consider other home security options before making a final decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$44.99
$99-499

#2

8.6
$43.49
$35

#3

7.2
$14.99
$229.96

#44
safestreets

1.6
$36.99
$99

The Good

  • Good Online Transparency
  • Home Automation Options
  • Backup Battery Provided

One area in which SafeStreets USA excels is its online transparency, particularly with regard to pricing. Potential customers can easily find information on monthly monitoring, upfront costs such as installation fees, and contract terms. Providing this crucial information upfront sets SafeStreets USA apart from many home security companies that try to hide this information or make it difficult to access. SafeStreets offers a number of baseline home automation features (ADT Pulse) in addition to its home security package, including remote controls over lighting, thermostats, door locks, and small appliances.

SafeStreets USA also provides users with a backup battery to power the security system in the event that the power goes out. And with SafeStreet USA’s professional installation, customers won’t need to worry about where to place sensors or cameras; company technicians will find the best strategic locations possible.

The Bad

  • High Installation Fees
  • More Expensive than ADT
  • Additional Costs for Home Automation
  • Contract and Cancellation

Unfortunately, SafeStreets USA is one of the more expensive home security systems in the industry. Its basic security package starts at $36.99 a month with a $99 installation fee. Meanwhile, ADT’s basic package runs at just $28.99 with potentially zero upfront costs. And the expenses with SafeStreet USA build from there. While customers can receive additional home automation and video monitoring options with their security packages, they will be required to pay up to $59.99 a month, with installation fees reaching $199.

All security and automation packages from SafeStreets USA come with a 36-month contract. Some companies offer much more flexibility in this regard with either shorter contracts or no contracts at all. Furthermore, if customers want to cancel their home security subscription before the contract has expired, they are required to pay 100% of the remaining balance, which can result in thousands of dollars. Other companies require only a percentage of the balance (some as low as 20%) at the time of cancellation.

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The Bottom Line

As an authorized ADT dealer, SafeStreets USA offers all of the same products and monitoring as ADT; however, the company appears to be offering these services at a much higher price. And though the company is much more transparent about its pricing and terms than many home security providers, customers might consider investigating companies with more comprehensive home security and home automation features, a more flexible contract, and more reasonable rates.

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23 SafeStreets USA Reviews

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  1. User Score
    0
    November 16th, 2016 Seattle, WA
    1 people found this review helpful!
    Beware! When you purchase ADT, you might end up with Safe Streets. ADT offers a 6 month guarantee, if you read the fine print, you only have 3 business days with Safe Streets. You must also then fax in your cancelation (no e-mail). The funny thing is that their fax machine does not answer. After $1,700 in equipment and a 3 year contract for $60/month, they were not able to respond to e-mail requests for support or beeping battery issues for special batteries in less than a week! Fortunately, we are within the 3 day window and despite their off line fax machine, we were able to FedEx our cancellation. It took 8 hours to install, I hope removal is faster. Dont buy ADT or Safe Streets if you are looking for customer support to come with your second hand used equipment in which you pay full price.
    Read More
  2. User Score
    0
    October 5th, 2016
    3 people found this review helpful!
    This company is a complete and total joke. We ordered ADT because they had a promotion going on in our area. Our technician came out, hooked it all up, had us sign a sheet of paper and that was that. On that sheet of paper, cancellation fees or contract lengths were NOT included and when we went to cancel we were informed that we would have to pay off the entire balance. I said, fine, whatever, and canceled. They then call me a month later, asking me how I’m going to pay even though when I canceled originally, they never sent me any e-mail or letter to me for me to pay the balance. I hate this company, have had my worst customer service experience of my life with them, and hope they go out of business.
    Read More
  3. User Score
    0
    September 15th, 2016 Bradenton, FL
    1 people found this review helpful!
    VISA REWARD Promo appears to me to be a scam. Service started aprox 4-1-16. There was a 3 month wait on a 6-8 week delivery of the Visa card. It’s now 9-15-16 and no card has arrived after NUMEROUS calls to ADT and Safestreet AND with NO answer at Security Choice after being on hold for over an hour. I am still on hold:(
    Frustrated
    Read More
  4. User Score
    0
    August 30th, 2016 Allen, TX
    0 people found this review helpful!
    Constant unsolicited calls on new home phone. Literally, about 10 a day. Get the hint. I’ve never answered and they don’t leave messages. Just robo-calls ALL DAY LONG.
    Read More
  5. User Score
    0
    August 15th, 2016
    1 people found this review helpful!
    Horrible customer service, the product does not work and after multiple never ending phone calls and tech visits, still not rectified. We were NOT told this is thru safe streets USA , not adt!!
    Cannot get out of the contract! This is a bs company.
    Read More
  6. User Score
    1
    August 3rd, 2016 Ponte Vedra Beach, FL
    2 people found this review helpful!
    They lied to me about the price and never told me I was stuck in a three year contract.
    Read More
  7. User Score
    1
    June 28th, 2016 Port Orange, FL
    0 people found this review helpful!
    I recently had to move from my house to an apartment until we were able to get into a house I want to see if I can put my account on hold they wouldn’t let me they said that I had to transfer services . But I couldn’t put a service in my apartment because they had a put a hole in my wall . So I had to pay full price to get out of my contract . This is a very Bad customer service people move situations happen why can I just put my account on hold until I get into my new home . I would’ve been a return customer but since this issue I have decided that I will never use a security system ever again . Too bad for them because they lost out on a good customer . My warning to others don’t go with this company they don’t tell you the whole story until it’s too late . The service technician I was so bad he came in with his dirty shoes and he just he didn’t tell us much about the system . I would not recommend a service to any of my friends or family . Steer clear of safe streets security system .
    Read More
  8. User Score
    0
    June 22nd, 2016 Grapevine, TX
    1 people found this review helpful!
    This company has called all day. Then when repeatedly calling I told them not to call and hung up then they called me back n threatened me. Wow good job people
    Read More
  9. User Score
    0
    June 10th, 2016 Chicago, IL
    2 people found this review helpful!
    Completely horrible company. I wish I had seen these reviews before going forward with services. 30days of service should be called 30days of hell!! Nothing but problems continued unauthorized charges then stated it was our fault, then went to it was human error, just kept getting excuse after excuse.
    NEVER AGAIN!!!
    RUN AWAY!!!!
    Read More
  10. User Score
    0
    June 8th, 2016 Plant City, FL
    1 people found this review helpful!
    Installation was botched from the start. The kid they sent had no idea how to install the system. The “supervisor” came back to fix the issues and only half completed the install. Three years later after the contract ended we called and faxed in a cancellation request and a month later started getting billing calls asking why we are past due. Billing confirmed at that time that our account was still active and there was no record of our cancellation. She put in the information on our account and asked me to follow up in a week. I called back the next week only to find out that no one at Safe Streets had even seen the note and nothing had been changed. My recommendation is don’t do business with this company.
    Read More
  11. User Score
    3
    February 4th, 2016 Waldorf, MD
    2 people found this review helpful!
    I don’t have an account with Safe Streets USA, however based on today’s experience I know this is not the right company for me. The sales rep, Rita came to my door today and she immediately asked to come in after doing her sale pitch. I asked Rita to give me a second so I could put my dog away, when I came back to the door there was a man with her, When I opened the door they both immediately walked in and just began talking, no introduction, no name exchange and no formal identification. After asking the gentleman’s name which I think was Brian. He told me what services I needed and then he left, He seemed like he was in a rush and Rita seemed new. I received a call from a 3rd person tonight and her over the phone manner was aggressive. The overall experience was not good and the not once did anyone explain that they worked for a retailer and not ADT directly.
    Read More
  12. User Score
    8
    January 26th, 2016 Long Beach, CA
    3 people found this review helpful!
    I had a few people walking around in my neighborhood with the blue ADT clothing on and ended up talking to them about knocking on everyones doors. For starters, they never tried to come into my home, and stood far away. They told me why they were here and showed me their promotion. I didnt tell them that I had someone from ADT there just a week prior, so I already knew what I needed and how much is was going to cost. To my surprise, for the same exact equipment and services, they helped me save almost every penny i was about to spend. Safestreets where I live are truly professional and I am very happy with my new system. My representative is always helpful when I have questions and I feel so safe now that I live in my home alone. Recommended 110% by me. Just know who you are talking to, call the numbers and make sure they are real and employee is in fact an employee. I found that the people wearing the “GE” shirts were liars and not with ADT at all.
    Read More
  13. User Score
    2
    November 20th, 2015 Evansville, IN
    3 people found this review helpful!
    Do not use Safestreets. Any time that you have to call customer service is a complete nightmare. Every time I have had to have someone come out, there was confusion with the date and time. I’m moving for my job and just got off the phone with them. They are being complete jerks about it. I finally got a manager on the phone who treated me worse than the call reps. I tried to explain to her what the rep I originally signed up with told me would happen in a relocation situation. She told me that she doesn’t care unless it’s in writing. There are so many choices for security. Pick one where you have a shot at being treated like a person.
    Read More
  14. User Score
    1
    July 29th, 2015 Secaucus, NJ
    2 people found this review helpful!
    Buyer beware, Safestreets USA charges more than ADT corp, and is absolutely terrible in resolving customer complaints. ADT corp doesn’t tell you that the authorized dealer charges more, nor do they give you a choice. Neither party has a written pricing sheet to review with you in advance, so you know what comes with the package, and what the costs are to upgrade. If you don’t need an item that comes with the package, there is no credit either.The technician arrives at the house, starts unraveling the existing alarm system, and then informs you of the additional equipment required to monitor fire and CO2. I didn’t even know there were three levels of ADT Pulse services, And keep in mind, if you want to cancel, they don’t put your house back the way it was. Then when you call customer service, the line often drops, and they don’t call you back. It took me over 10 phone calls to get my concerns resolved. And that’s after I submitted my cancellation beofre the deadline lapsed. I would hihgly recommend you consider other providers than ADT, or its authorized dealers.
    Read More
  15. User Score
    10
    July 28th, 2015 Lutherville Timonium, MD
    1 people found this review helpful!
    The battery was low on my first monitor from the time it was installed, so they came and replaced it, if I have a question they are always there to help. I don’t have any problems with them. But I think the 3 years contract sucks and I heard if you cancel they will charge you every last penny.
    Read More
  16. User Score
    1
    April 14th, 2015 Smyrna, GA
    2 people found this review helpful!
    The installation goes in without issues but the price changes and the customer service is non-existent. You can’t get anything done through ADT you have to call Safestreets and then if you want to cancel they switch you to rude people who make up info about needing everything in writing. Claim they need a fax – who has a fax anymore. Finally got them to give me an email address. Good luck trying to cancel.
    Read More
  17. User Score
    0
    January 21st, 2015 Christiansburg, VA
    2 people found this review helpful!
    I agree with all the other ratings, a Big O ! I wish I had done my research prior to this installation. We have a summer property that we assumed would be monitored while vacant. We also had a storage building on the property with all the grounds care equipment to be monitored as well. The installer was on time, very friendly and the installation went well. I thought!! I would set the alarm and leave the property as anyone would. Several months later my son went to the property and unlocked the storage, got what he needed, locked the door back and left. He did not think about turning the alarm off at the house. Found out the monitor did not work at all. I contacted SafeStreet and here is where the fun starts. After multiple contacts and hours talking with them over the phone we verbally agreed to be charged a discounted rate until the cause and repair could be made. Months went by with no service but SafeStreet continued to remove the full amount for monitoring from my checking acct. I contacted the BBB and got no response back from SafeStreet about the non functional service or my over charges. They are rude in every way if you contact them with a problem. In one ear out the other. I finally had to transfer the service to another property working directly with ADT Corp. I thought I was done with SafeStreet and now I get a letter for collection of the contract balance. GOOD LUCK collecting ! Deal with ADT directly and all will go well but ask which company is installing and who will be monitoring the system. In my opinion if it is SafeStreet you should hang up the immediately and look for other options.
    Read More
  18. User Score
    0
    January 8th, 2015 Woodbury, CT
    3 people found this review helpful!
    Run!!! They tricked me when I moved. Was told I was out of the contract. Three years later I get a phone call from a collection agency wanting over $1300! ADT won’t help you either even though I have two places with ADT. I’m getting rid of them too!
    Read More
  19. User Score
    0
    November 3rd, 2014 Mountain View, CA
    4 people found this review helpful!
    I recently had a system installed. If you are looking for a security system I would look elsewhere. I had a door sensor laying on the floor when I came home on day two after the system being installed. My alarm never went off to my knowledge I called my installer who provided me with a cell phone number. He didn’t answer or return my call. I tried to call the number for the company that I was provided with to no avail. No one answered. Shortly after my 72 hours was up I not only did I get someone to answer the companies phone. The technician also called me, saying that he doesn’t check his messages very often. He told me he couldn’t schedule repairs. The call center told me they would get back to me. They called back and scheduled my technician to come two days later. They said they couldn’t get anyone here earlier in the days because there technician was calling on potential new customers the next couple of days. When the technician called me later and said he would be here at 10 that night. He never showed up. He called back the next day informing me he would be there that day. He was a no show/no call. On Monday, I called back the main number. They told be that it was a new call and someone would be here Wednesday, which at this point would have been over a week without being able to activate my system. I asked for the copy of the contract they referred to. I was told they had emailed it to me. I had never given them an email address. When I asked were they had emailed it to, they couldn’t tell me. I asked for the manager, and got a voice mail. I called back again. Finalay when I get in touch with the manager he assured me someone would be here later that day. He told me to call Adt to get a copy of my contract. I called them. They said they don’t ever get the contracts, only safestreets has them. I called back safestreets and was informed they didn’t have it either. Then Wednesday the technician called to say he was on his way and would be here in three hours. I told him I had plans and couldn’t be here. Asked about the contract, that I still to this day have never seen. He said it was emailed to me. Said he would call the manager. Then he called me back and said the manager was going to call me. The manager still never called . The technician said the manager was going to let me out of phantom invisible contract that I never signed and to this day I have not yet seen when I have have repeatedly asked each person I talked to to have it mailed to me. So they at this point, they have my money, I have equipped that I can not activate, I am supposedly under some contract that I have yet to this day not seen. At best, I received maybe 2 days of service. Needless to say, I am going to get a more reputable company to set up a system. I have located a different company with a good reputation that has better prices. They guarantee service calls within 24 hours. My impression of safestreets is that they are nothing but scammers. I wouldn’t recommend them to anyone. At all.
    Read More
  20. User Score
    0
    July 30th, 2014 Brush Creek, TN
    4 people found this review helpful!
    The worst experience in service or costumer service. ADT doesn’t own the contract they cant help Safe street cant help they don’t monitor the system. Pointing fingers at each other and the costumer doesn’t matter. This has to be illegal – alarm still doesn’t work with no repair work schedule
    Read More

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Our Score
5.4
User Score
1.6
Rank this Company

Ratings Breakdown

Price

Monthly price (landline)
$36.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
4/10

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
1989

A+

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
23
Our Score
7.8
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$43.49

Up-Front Costs

Activation, Install & Equipment
$35

Technology & Equip.

10/10 = BEST
5/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
1992

A

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,556