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SafeStreets USA

Similar to: ADT Security

Our Score
7.7
User Score
3.0

Visit Site

Our Score
7.7
User Score
3.0
Rank this Company

Ratings Breakdown

Price

Monthly price (landline)
$36.99–$62.99

Up-Front Costs

Activation, Install & Equipment
$99-$199

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
98

This Review is maintained by Chase Sagum

Review Last Updated: January 21, 2019

  • Monthly Monitoring: Through SafeStreets USA, customers can choose from five different monitoring plans. The standard package starts at $36.99 and the most advanced package costs &62.99/month.
  • Home Automation: Safe Streets USA offers an impressive array of security features including a video doorbell camera, door sensors, window sensors, carbon monoxide detectors, ADT Pulse® Voice Mobile App, remote access, and security cameras to allow for video monitoring. Combined with its automation and other smart home features, SafeStreets USA’s technology makes it a very competitive player in the home security industry.
  • Installation: All SafeStreets USA packages require professional installation. Depending on which package you select, installation will cost anywhere from $99-$199.
  • Equipment: Safe Streets USA also provides users with a backup battery to power the security system if the power goes out. And with Safe Street USA’s professional installation, customers won’t need to worry about where to place sensors or cameras; alarm company technicians will find the best strategic locations possible for a security camera and your other equipment. For added peace of mind, SafeStreets offers a six-month money-back guarantee on every professional installation.
  • Contract and Cancellation: All security and automation packages from Safe Streets USA come with a 36-month contract. Some companies offer much more flexibility in this regard with either shorter contracts or no contracts at all. Furthermore, if customers want to cancel their home security subscription before the contract has expired, they are required to contact customer service and pay 75% of the remaining balance, which can result in thousands of dollars.
  • Our Recommendation: SafeStreets USA is an authorized ADT dealer that requires long-term contracts and professional installation. For more affordable and reliable options, potential customers should look into Protect America and Frontpoint.

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98 SafeStreets USA Reviews

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  1. User Score
    0
    April 4th, 2019
    0 people found this review helpful!
    They charge $100 installation fee, and offer a $100 gift card for using them. They lie and say it’ll come in the mail, but really you have to fill out a form and send it in to get it. They’ll blame you for not receiving the form in your email. The offer is void after 60 days. They make no apologies for this deception.
    Read More
  2. User Score
    0
    April 2nd, 2019 Tulsa, OK
    0 people found this review helpful!
    $100 is a SCAM. Tried calling and following up. You get the run around until you give up. BS
    Read More
  3. User Score
    0
    March 20th, 2019
    0 people found this review helpful!
    SCAM-SCAM-SCAM Safe Streets USA does not even deserve to be in business.They lied to me from the start, and pulled a bait and switch. Wish I’d read the reviews here before. They take your money illegally!!!!!!!
    Read More
  4. User Score
    1
    March 6th, 2019
    0 people found this review helpful!
    We had safe street in clay, ny install 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠. Just found out a check was taken and the installer wrote a $32,000.00 check on our account! Our financial advisor caught it! It’s being reported.
    Read More
  5. User Score
    0
    February 22nd, 2019
    1 people found this review helpful!
    Not receiving/ getting services paid for, management cancelled two appointments made by me to have tech come back to install actual job ordered. I called and cancelled service, due to the fact that I’m not getting what I ordered and paid for. SafeStreets USA, is refusing to cancel my order and reimburse me, claiming I signed a three year contract, I told them I’m canceling contract/services because this is not what I paid for. Also, their female rep hung up the phone on me while trying to get their tech to come in on a Saturday instead of Monday since they had cancelled my two previous appointments. Today, 02/22/2019 is just a few weeks since I had this service installed at my business, in less than a month. I’m still under warranty, and their website/advertisement says 60 days money back guarantee. Believe me we we’ll end up in a lawsuit, and I pray God my hard earned money will be refunded/
    reimbursed. Please don’t fall victim, investigate before during business with them.
    Read More
  6. User Score
    0
    February 22nd, 2019 Burlington, VT
    0 people found this review helpful!
    Safe Streets, the authorized ADT dealer in Hampton Virginia is one of the worst and least compassionate companies I have dealt with. Their sales tactics are classic bait and switch. They say they provide $850.00 in “free” equipment, but when installer gets there you are told that is nowhere near enough protection. I spent nearly $3000.00 on window, doors, doorbells and cameras. Paid for them up front. i sold the home and no consideration was made to take into account the money I had spent. Cancellation of monitoring does not cost them a cent. Some consideration should be given to those of us who spent a boatload of money on their system.
    Read More
  7. User Score
    0
    February 4th, 2019
    0 people found this review helpful!
    ADT vendor Safe Street USA installed the Pulse Home Automation upgrade on June 12, 2018. However, the technician Stephen Hanios did not have the right parts to complete installation. I have been billed since June 2018 to present for the home automation package that is still presently incomplete. I have tried to engage ADT, however the reps just connects me back with Safe Streets USA, however ADT continues to Bill me monthly. I called again on Jan 8th to get an update on why it’s taking so long to complete installation and the representative Jamyala took the tone that it is my fault. Jamyala asked why did it take me so long to call them back. Her tone completely dismissive or my concern and just accusatory. After going back and forth and Jamayla not accepting the responsibility that Safe Streets USA failed to follow through, Jamayla finally suggested scheduling another appointment. The appointment was scheduled for Jan 15th, Jamayla said noted for the technician to come late and call. I never received the call, missed call or notification that someone was at my door via my Ring doorbell. I called ADT on 2/4, only to be routed to Safe Street USA. The ADT representative told me they cannot see accounts that have been activated within the last 90 days. I told the representative that my account have been open longer than 90days. She became frustrated and told me I was not listening and that I should call Safe Street USA they are an approved vendor or ADT and only they have access to my account. She the transfers they call. Just my luck it is Jamayla again. Jamayla makes it known that I spoke to her last time. Jamayla is very aggressive from the beginning. She throws accusations saying “you wasn’t home when the technician came ” I told her the technician never called or stopped by. She said well let me call the technician. After a short hold time, Jamayla rejoins the call starting the technician came by and it was dark. Well dark or not my Ring doorbell will pick up any activity at my door. Jamayla becomes confrontational once again, she states she cannot schedule an appointment, she has to find a technician that has the part. I ask Jamayla about the refund from our conversation on Jan 8th, Jamayla states, I left a message saying we could refund you $28 from Jun 2018- Jan 2019 for your equipment not being online, if you called back and you didn’t call back. I told Jamayla I am calling now. She then tells me she would have to have the technician manager call me in the morning to see what they can do then disconnects the call.
    Read More
  8. User Score
    10
    January 30th, 2019
    1 people found this review helpful!
    Considering the others I chose this ADT dealer and have found them helpful and professional. The purchase was easy and I received alot of equipment for $99.00 down. The technician was professional and the system works as promised. Customer service was easy to talk with.
    Read More
  9. User Score
    10
    December 1st, 2018 Kaneohe, HI
    1 people found this review helpful!
    Joshua was a true professional. Courteous, knowledgeable and polite!
    A great asset to your company!
    Read More
  10. User Score
    0
    October 13th, 2018 Spokane, WA
    0 people found this review helpful!
    Did not install a sensor correctly, did not provide provide remotes as ordered, did not show up on time, did not come to the correct address, no showed when scheduled to come fix, left several messages that went unreturned, set up verbal passcode was not what I provided and didn’t disclose – had to call ADT directly and request it mailed.
    Read More
  11. User Score
    0
    September 10th, 2018 Portsmouth, OH
    2 people found this review helpful!
    No promised $100 rebate card. Promised homeowners insurance savings I received none. Improperly install sensors now they don’t work. Don’t honor 6 month same as cash guarantee.
    Read More
  12. User Score
    0
    September 5th, 2018 South Jordan, UT
    0 people found this review helpful!
    I have almost fulfilled a contract with these people and ADT is great but never go through Safestreets USA!!! This contract was in my mother’s name and when she passed I called and
    ask they transfer to me or cancel and they refused to do this. Anytime I had a problem which was numerous the person I spoke with was very rude. I called one day to tell them the system wasn’t working and she replied what do you want me to do?? They lied and said windows were protected and found out they aren’t. Bad service deal with ADT direct!!
    Read More
  13. User Score
    0
    August 23rd, 2018 Port Saint Lucie, FL
    1 people found this review helpful!
    I was just woken by my door bell ringing and hard knocks on my door by a sales representative from this company at 7:45 tonight. I told her that this is a no solicitation Neighborhood (signs posted). Totally turned off by this sales tactic at this time in the evening. For that reason would not consider doing business with this person or company.
    Read More
  14. User Score
    0
    August 22nd, 2018
    1 people found this review helpful!
    Don’t get anything from this company.They will lie to you and tell you things that are not true just to sucker you into a contract.When the tech comes to install the system and he gets done they will ask you to sign that they done the installation and it works and then they tell you what you are signing IS NOT A CONTRACT it’s just saying that it shows what they did and you don’t get any paper work saying it’s a contract and you sign it and then they expect you to be responsible for the bill and you’re not even the home owners and that’s one of their strict policys YOU HAVE TO BE THE HOME OWNER and I am not but still hold me for the bill.Try and cancel it and they charge you an outrageous price and if your on Ssdi and don’t have a lot of money then they won’t accept your payment and will call at least 2 times a day and sometimes 6 days a week.Even after telling them not to call anymore.
    Read More
  15. User Score
    0
    August 14th, 2018
    1 people found this review helpful!
    Preface – This is the first negative review of a company i have ever felt strongly enough to write and share.

    BAIT AND SWITCH. WORST COMPANY EVER. This is a bait and switch with ADT. We called ADT to sign up for service. The phone was answered ADT, and there was never a mention of Safe Streets USA. We signed up for an ADT service and every time the alarm would go off we were called by ADT. Our yard signs were ADT, and the system said ADT.

    We sold our house in July and were told if the new owners signed up for a system of equal or greater value we would not owe ADT any money. The new owners did as we requested through the realtor. We called ADT and were told we had fulfilled our end of the deal. We are now being harassed for the balance of the contract from Safe Streets USA. It’s the first time we have heard this name. ADT corporate says there is nothing they can do and Safe Streets USA is beyond not helpful as they try to collect money. I have spent hours on the phone with both companies. SAFE STREETS USA IS THE BIGGEST SCAM. They pose as ADT until it’s time to collect money. Funny that the direct debit, where they happily collected money when we owned the home, is marked as ADT.

    Read More
  16. User Score
    0
    July 25th, 2018 Miami, FL
    2 people found this review helpful!
    I moved and cancelled my services over 3 months ago and receive daily harassment from this company. They will not send you a cancellation bill, yet they call to collect a debt. It’s incredible really. Depending on who you talk to the reason for harassment is different.
    Read More
  17. User Score
    0
    July 23rd, 2018 Woodridge, IL
    2 people found this review helpful!
    OMG this company is HORRIBLE!!! The installer spent OVER 8 HOURS installing our so called equipment. They have been calling me non stop telling me something is wrong w/ my thermostat etc and that they need me to resign paperwork that I have already sent back to them twice. I am so fed up!!!
    Read More
  18. User Score
    0
    July 13th, 2018
    1 people found this review helpful!
    Beware of this business. They don’t care about your family. It’s a scam.
    Read More
  19. User Score
    0
    July 10th, 2018
    1 people found this review helpful!
    This is the worst company you could get in.They will lie to and tell you things to get your signature and tell you it’s not a contract and tell you your not responsible for anything and if your not the home owner then you can’t do it but when you put your name on their phone or tablet then your are the one to pay the bill.Tried to get everything fixed after about a month or so after being contacted about being behind but no one seemed interested in fixing it all they wanted to do is keep finding reasons to blame you for being behind instead of finding a way to fix it.You can’t talk to them because they will get irate and tell you you have to pay.I am on social security disability and don’t have a lot of money so they REFUSE to work with you because they want you to pay amounts like over $200 a month when you don’t have but about $28 month left.They are worse than a scammer.If you don’t want lied to and taken advantage of then stay Dar away from them.
    Read More
  20. User Score
    10
    July 2nd, 2018 Edgewater, FL
    1 people found this review helpful!
    They were very transparent with pricing and to what I would be receiving. Installer showed up right on time. Did a fantastic job with installation. Very seamless. System seems to be working as designed. I signed up for 3 year contract. I did a lot of research first and this contract is better than most. Some companies want a 5 year contract or charge you upfront high costs for a 3 year contract. I paid $99 up front for 3 doors, 6 windows, 2 glass breaks, 1 camera inside, & 2 cameras outside with a 3 year contract. ADT has a great reputation so I decided to do ADT through SafeStreets because they had better options than corporate ADT.
    Read More

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Our Score
7.7
User Score
3.0
Rank this Company

Ratings Breakdown

Price

Monthly price (landline)
$36.99–$62.99

Up-Front Costs

Activation, Install & Equipment
$99-$199

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
98
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,317