Best Home Security Companys

121 Companies 13,242 Real Customer Reviews

#9
AlarmGrid-Logo

SafeStreets USA

Similar to: ADT Security

Our Score
7.7
User Score
3.3

Visit Site

Our Score
7.7
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly price (landline)
$28.99–62.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
88

This Review is maintained by Chase Sagum

Review Last Updated: June 5, 2018

Safe Streets USA is an ADT authorized dealer and has been serving over half of the United States for 25 years. Safe Streets USA uses ADT’s high-quality security system equipment. Honeywell manufactures the home security system equipment and control panels. This equipment offers the latest alarm technologies. The equipment and monitoring packages for their alarm systems are the same packages offered by ADT; however, Safe Streets USA charges much higher monthly fees and installation fees than ADT for the same products and services, and customers might consider other home security options before making a final decision.

The Good

  • Good Online Transparency
  • Home Automation Options
  • Backup Battery Provided
  • Full Technology Suite
  • Money-Back Guarantee

One area in which Safe Streets USA excels is its online transparency, particularly concerning pricing. Potential customers of the security company can easily find information on monthly monitoring, upfront costs such as installation fees, and contract terms. Providing this important information upfront sets the company apart from many home security companies that try to hide this information or make it difficult to access. SafeStreets offers a number of helpful, baseline home automation features (ADT Pulse Interactive) in addition to its home security package, including remote controls over lighting, thermostats, door locks, and small appliances.

Safe Streets USA offers an impressive array of security features including a video doorbell camera, door sensors, window sensors, carbon monoxide detectors, ADT Pulse® Voice Mobile App, remote access, and security cameras to allow for video monitoring. Combined with its automation and other smart home features, SafeStreets USA’s technology makes it a very competitive player in the home security industry.

Safe Streets USA also provides users with a backup battery to power the security system if the power goes out. And with Safe Street USA’s professional installation, customers won’t need to worry about where to place sensors or cameras; alarm company technicians will find the best strategic locations possible for a security camera and your other equipment. For added peace of mind, SafeStreets offers a six-month money-back guarantee on every professional installation. The alarm company also offers a less expensive package at $28.99/month (but this package is not marketed on the website, and does not come with a warranty).

The Bad

  • Contract and Cancellation
  • Unclear Moving Option

All security and automation packages from Safe Streets USA come with a 36-month contract. Some companies offer much more flexibility in this regard with either shorter contracts or no contracts at all. Furthermore, if customers want to cancel their home security subscription before the contract has expired, they are required to contact customer service and pay 75% of the remaining balance, which can result in thousands of dollars. Additional charges or fees may apply in areas that require guard response or applicable municipal permits. The home security system remains the property of ADT, as it is an authorized dealer. Other companies allow you to keep the security system when you cancel your contract and require you to pay less percentage of the balance (some as low as 20%) at the time of cancellation.

It’s also unclear as to whether Safe Streets USA charges a fee for when customers want to move their security systems to a new location. Because the systems are professionally installed, it’s conceivable that a fee would apply in these instances; however, the alarm company does not appear to mention this policy on its site.

The Bottom Line

As an ADT authorized dealer, Safe Streets USA offers the same products and ADT monitoring; however, the company appears to be offering these services at a much higher price. And though the company is much more transparent about its pricing and terms than many home security providers, customers might consider investigating companies with more comprehensive home security and home automation features, a more flexible contract, and more reasonable rates. If interested, check out the profiles and reviews for Protect America, Frontpoint Security, Simplisafe Home Security. Read all Safe Streets USA Security Reviews below.

View Top-Rated Companies

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#9
AlarmGrid-Logo

3.3
$28.99–62.99
$99

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88 SafeStreets USA Reviews

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  1. User Score
    0
    September 10th, 2018 Portsmouth, OH
    0 people found this review helpful!
    No promised $100 rebate card. Promised homeowners insurance savings I received none. Improperly install sensors now they don’t work. Don’t honor 6 month same as cash guarantee.
    Read More
  2. User Score
    0
    September 5th, 2018 South Jordan, UT
    0 people found this review helpful!
    I have almost fulfilled a contract with these people and ADT is great but never go through Safestreets USA!!! This contract was in my mother’s name and when she passed I called and
    ask they transfer to me or cancel and they refused to do this. Anytime I had a problem which was numerous the person I spoke with was very rude. I called one day to tell them the system wasn’t working and she replied what do you want me to do?? They lied and said windows were protected and found out they aren’t. Bad service deal with ADT direct!!
    Read More
  3. User Score
    0
    August 23rd, 2018 Port Saint Lucie, FL
    0 people found this review helpful!
    I was just woken by my door bell ringing and hard knocks on my door by a sales representative from this company at 7:45 tonight. I told her that this is a no solicitation Neighborhood (signs posted). Totally turned off by this sales tactic at this time in the evening. For that reason would not consider doing business with this person or company.
    Read More
  4. User Score
    0
    August 22nd, 2018
    0 people found this review helpful!
    Don’t get anything from this company.They will lie to you and tell you things that are not true just to sucker you into a contract.When the tech comes to install the system and he gets done they will ask you to sign that they done the installation and it works and then they tell you what you are signing IS NOT A CONTRACT it’s just saying that it shows what they did and you don’t get any paper work saying it’s a contract and you sign it and then they expect you to be responsible for the bill and you’re not even the home owners and that’s one of their strict policys YOU HAVE TO BE THE HOME OWNER and I am not but still hold me for the bill.Try and cancel it and they charge you an outrageous price and if your on Ssdi and don’t have a lot of money then they won’t accept your payment and will call at least 2 times a day and sometimes 6 days a week.Even after telling them not to call anymore.
    Read More
  5. User Score
    0
    August 14th, 2018
    0 people found this review helpful!
    Preface – This is the first negative review of a company i have ever felt strongly enough to write and share.

    BAIT AND SWITCH. WORST COMPANY EVER. This is a bait and switch with ADT. We called ADT to sign up for service. The phone was answered ADT, and there was never a mention of Safe Streets USA. We signed up for an ADT service and every time the alarm would go off we were called by ADT. Our yard signs were ADT, and the system said ADT.

    We sold our house in July and were told if the new owners signed up for a system of equal or greater value we would not owe ADT any money. The new owners did as we requested through the realtor. We called ADT and were told we had fulfilled our end of the deal. We are now being harassed for the balance of the contract from Safe Streets USA. It’s the first time we have heard this name. ADT corporate says there is nothing they can do and Safe Streets USA is beyond not helpful as they try to collect money. I have spent hours on the phone with both companies. SAFE STREETS USA IS THE BIGGEST SCAM. They pose as ADT until it’s time to collect money. Funny that the direct debit, where they happily collected money when we owned the home, is marked as ADT.

    Read More
  6. User Score
    0
    July 25th, 2018 Miami, FL
    2 people found this review helpful!
    I moved and cancelled my services over 3 months ago and receive daily harassment from this company. They will not send you a cancellation bill, yet they call to collect a debt. It’s incredible really. Depending on who you talk to the reason for harassment is different.
    Read More
  7. User Score
    0
    July 23rd, 2018 Woodridge, IL
    2 people found this review helpful!
    OMG this company is HORRIBLE!!! The installer spent OVER 8 HOURS installing our so called equipment. They have been calling me non stop telling me something is wrong w/ my thermostat etc and that they need me to resign paperwork that I have already sent back to them twice. I am so fed up!!!
    Read More
  8. User Score
    0
    July 13th, 2018
    1 people found this review helpful!
    Beware of this business. They don’t care about your family. It’s a scam.
    Read More
  9. User Score
    0
    July 10th, 2018
    1 people found this review helpful!
    This is the worst company you could get in.They will lie to and tell you things to get your signature and tell you it’s not a contract and tell you your not responsible for anything and if your not the home owner then you can’t do it but when you put your name on their phone or tablet then your are the one to pay the bill.Tried to get everything fixed after about a month or so after being contacted about being behind but no one seemed interested in fixing it all they wanted to do is keep finding reasons to blame you for being behind instead of finding a way to fix it.You can’t talk to them because they will get irate and tell you you have to pay.I am on social security disability and don’t have a lot of money so they REFUSE to work with you because they want you to pay amounts like over $200 a month when you don’t have but about $28 month left.They are worse than a scammer.If you don’t want lied to and taken advantage of then stay Dar away from them.
    Read More
  10. User Score
    10
    July 2nd, 2018 Edgewater, FL
    0 people found this review helpful!
    They were very transparent with pricing and to what I would be receiving. Installer showed up right on time. Did a fantastic job with installation. Very seamless. System seems to be working as designed. I signed up for 3 year contract. I did a lot of research first and this contract is better than most. Some companies want a 5 year contract or charge you upfront high costs for a 3 year contract. I paid $99 up front for 3 doors, 6 windows, 2 glass breaks, 1 camera inside, & 2 cameras outside with a 3 year contract. ADT has a great reputation so I decided to do ADT through SafeStreets because they had better options than corporate ADT.
    Read More
  11. User Score
    0
    June 22nd, 2018
    1 people found this review helpful!
    They literally had an appointment set up with us for a month and then sent a vague weird email canceling the day before saying they couldn’t service our house. An alarm system is already in place so why can’t they service it? Waste of time. Go elsewhere.
    Read More
  12. User Score
    0
    June 12th, 2018
    1 people found this review helpful!
    My advice: Don’t deal with them. At least not in PA. They asked me for my house deed several times. Including having me email it either by scanning it or through a picture sent by email. They claimed ADT required this info before installation. I asked the tech to leave and promptly called ADT to verify, and in the end this claim was a complete lie.

    If you want ADT, insist on an ADT tech to do the install.

    Read More
  13. User Score
    0
    June 5th, 2018
    1 people found this review helpful!
    Worst company I have ever dealt with in my 50 years on this planet. Customer service is exteremely rude, and even hung the phone up on me several times. They are not concerned about anything except getting your money. After you sign the contract, they are not one tiny bit interested in helping you with any issue! BUYER BEWARE!!! Wish I had never signed a contract with these dishonest people! Absolute worst company out there!
    Read More
  14. User Score
    0
    May 31st, 2018
    1 people found this review helpful!
    All about the now, they treat technicians and customers all the same, Horrible….switch and bait with the $99.00, and charge you up the Ying Yang. They make there techs drive all over the state and it’s like pulling teeth getting compensated unless you get a lawyer. After 3day they threaten the ones that are weak with sueing for remaining balance!!! It is my new mission in life besides living out my dreams to expose safestreets for the decisive company they are to employees and customers!!!!! Beware!!!
    Read More
  15. User Score
    10
    April 22nd, 2018
    0 people found this review helpful!
    Gino is a great installer I can’t say anything about the service since it was just installed. I can say the technician that showed up was very professional, courteous and knowledgeable about all the products the installation was done quickly and efficiently
    Read More
  16. User Score
    0
    April 21st, 2018
    2 people found this review helpful!
    Find it hilarious that the review article lists transparency as one of thier good qualities. Tried to get their “free quote” from their website and have instead suffered through multiple phone calls the last of which was for a 35 min sales pitch about the greatness of thier equipment & service with still no idea of how much it costs. Anytime a company has to make that hard of a sales pitch it raises red flags for me and reading the customer reviews I can see why. I have a feeling I’ll be going with the SafeTouch dealer instead. No long, drawn out, pushy phone calls from them.
    Read More
  17. User Score
    0
    April 11th, 2018 Winter Park, FL
    6 people found this review helpful!
    RUN, RUN AWAY as far as you can. This company is hands down one of the worst most horrible and a nightmare of a company to deal with as I have ever encountered in the last 50 years of my life. Do yourself and your peace of mind a favor and get as far away from this company as possible. ZERO STARS across the board. #1 The system was already in my mother’s house when she moved in. She called to have it connected and the technicians came out on 2-3 separate occasions to get it up and going and the alarm has never worked properly “AT ALL”. So, because of non-performance, she cancelled the service. It has been 6 months now and Safe Street has been on a relentless persuit to collect on the entire contract. We have explained the situation to them and they do not care about anything but collecting the entire contract money. They have been rude, unprofessional to the extent that you’d think you were dealing with a telemarketing scam operation. I stepped in to try to resolve this matter amicably and peacefully to no avail. They talk over you, treat you like you’ve wronged them and even after we asked to be put on the “do not call list” which they said they would, have continued relentlessly with their harassment. We contacted ADT corporate who by the way were the polar opposite of their authorized dealer to see if they could help us since they are representing ADT and they said they would reach out to them to see what they could do but, the harassment still continues. Our next step is to let our attorney handle this because we have record of every phone call and countless messages they have left us and this will end up costing them 10x the amount that their trying to collect from an elderly woman with dementia. Again, I have never encountered any business with as horrible ethics, standards, practices and dealing with and such rudeness when you try to work something out with them that was obviously beyond your control and their fault to begin with.
    Read More
  18. User Score
    8
    April 10th, 2018 Fullerton, CA
    0 people found this review helpful!
    Installation was seamless. Installer was courteous & detailed with his explanations.
    Read More
  19. User Score
    0
    April 1st, 2018
    3 people found this review helpful!
    Customer service is horrible
    Read More
  20. User Score
    0
    March 21st, 2018 Linden, TN
    3 people found this review helpful!
    House burnt I have no home. They want $1000 Dollars to cancel the contract. If we did have a New home. I have to pay Another $99 dollars and won’t even get the same amount of equipment. They Also Tell you that you Get $100 Prepayed Credit card for signing up.. SCAM SCAM SCAM LIES LIES LIES. SHOULDNT ADT TELL YOU THAT THEY HAVE A SECOND PARTY THAT YOU HAVE TO SIGN WITH AND SHOULDNT SAFE STREET ALSO MAKE YOU AWARE OF THERE B.S CONTRACT. DONT WASTE YOUR TIME OR MONEY.
    Read More

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Our Score
7.7
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly price (landline)
$28.99–62.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
88
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,248