SafeStreets USA is an authorized ADT dealer and has been serving over half of the United States for 25 years. SafeStreets USA uses ADT’s high-grade equipment. The home security systems are manufactured by Honeywell and offer the latest technological advances. The equipment and monitoring packages are the same packages offered by ADT; however, SafeStreets USA charges much higher monthly and installation fees than ADT for the exact same products and services, and customers might consider other home security options before making a final decision.
- Good Online Transparency
- Home Automation Options
- Backup Battery Provided
- Full Technology Suite
- Money-Back Guarantee
One area in which SafeStreets USA excels is its online transparency, particularly with regard to pricing. Potential customers can easily find information on monthly monitoring, upfront costs such as installation fees, and contract terms. Providing this crucial information upfront sets SafeStreets USA apart from many home security companies that try to hide this information or make it difficult to access. SafeStreets offers a number of baseline home automation features (ADT Pulse) in addition to its home security package, including remote controls over lighting, thermostats, door locks, and small appliances.
SafeStreets USA offers an impressive array of security features including a video doorbell, ADT Pulse® Voice App, remote access, and video monitoring. Combined with its automation and other smart home features, SafeStreets USA’s technology makes it a very competitive player in the home security industry.
SafeStreets USA also provides users with a backup battery to power the security system in the event that the power goes out. And with SafeStreet USA’s professional installation, customers won’t need to worry about where to place sensors or cameras; company technicians will find the best strategic locations possible. For added peace of mind, SafeStreets offers a six-month money-back guarantee on every professional installation. The company also offers a less expensive package at $28.99/month (but this package is not marketed on the website, and does not come with a warranty).
- Contract and Cancellation
- Unclear Moving Option
All security and automation packages from SafeStreets USA come with a 36-month contract. Some companies offer much more flexibility in this regard with either shorter contracts or no contracts at all. Furthermore, if customers want to cancel their home security subscription before the contract has expired, they are required to pay 100% of the remaining balance, which can result in thousands of dollars. Other companies require only a percentage of the balance (some as low as 20%) at the time of cancellation.
It’s also unclear as to whether SafeStreets USA charges a fee for when customers want to move their system to a new location. As the systems are professionally installed, it’s conceivable that some kind of fee would apply in these instances; however, SafeStreets USA does not appear to mention this policy on its site.
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