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#7
safestreetsusa

SafeStreets USA

Similar to: ADT Security

Our Score
8.1
User Score
3.6

Visit Site

Or Call:  1-(866) 680-5713

Our Score
8.1
User Score
3.6
Rank this Company

Ratings Breakdown

Price

Monthly price (landline)
$28.99–62.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
50

This Review is maintained by Chase Sagum

Review Last Updated: November 8, 2017

SafeStreets USA is an authorized ADT dealer and has been serving over half of the United States for 25 years. SafeStreets USA uses ADT’s high-grade equipment. The home security systems are manufactured by Honeywell and offer the latest technological advances. The equipment and monitoring packages are the same packages offered by ADT; however, SafeStreets USA charges much higher monthly and installation fees than ADT for the exact same products and services, and customers might consider other home security options before making a final decision.

The Good

  • Good Online Transparency
  • Home Automation Options
  • Backup Battery Provided
  • Full Technology Suite
  • Money-Back Guarantee

One area in which SafeStreets USA excels is its online transparency, particularly with regard to pricing. Potential customers can easily find information on monthly monitoring, upfront costs such as installation fees, and contract terms. Providing this crucial information upfront sets SafeStreets USA apart from many home security companies that try to hide this information or make it difficult to access. SafeStreets offers a number of baseline home automation features (ADT Pulse) in addition to its home security package, including remote controls over lighting, thermostats, door locks, and small appliances.

SafeStreets USA offers an impressive array of security features including a video doorbell, ADT Pulse® Voice App, remote access, and video monitoring. Combined with its automation and other smart home features, SafeStreets USA’s technology makes it a very competitive player in the home security industry.

SafeStreets USA also provides users with a backup battery to power the security system in the event that the power goes out. And with SafeStreet USA’s professional installation, customers won’t need to worry about where to place sensors or cameras; company technicians will find the best strategic locations possible. For added peace of mind, SafeStreets offers a six-month money-back guarantee on every professional installation. The company also offers a less expensive package at $28.99/month (but this package is not marketed on the website, and does not come with a warranty).

The Bad

  • Contract and Cancellation
  • Unclear Moving Option

All security and automation packages from SafeStreets USA come with a 36-month contract. Some companies offer much more flexibility in this regard with either shorter contracts or no contracts at all. Furthermore, if customers want to cancel their home security subscription before the contract has expired, they are required to 75% of the remaining balance, which can result in thousands of dollars. Additional charges or fees may apply in areas that require guard response or applicable municipal permits. The home security system remains the property of ADT. Other companies allow you to keep the security system when you cancel your contract and require you to pay less percentage of the balance (some as low as 20%) at the time of cancellation.

It’s also unclear as to whether SafeStreets USA charges a fee for when customers want to move their system to a new location. As the systems are professionally installed, it’s conceivable that some kind of fee would apply in these instances; however, SafeStreets USA does not appear to mention this policy on its site.

The Bottom Line

As an authorized ADT dealer, SafeStreets USA offers all of the same products and monitoring as ADT; however, the company appears to be offering these services at a much higher price. And though the company is much more transparent about its pricing and terms than many home security providers, customers might consider investigating companies with more comprehensive home security and home automation features, a more flexible contract, and more reasonable rates.

View Top Rated Companies

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.5
$34.99
$99

#3

5.6
$34.95-49.95
$99

#7
safestreetsusa

3.6
$28.99–62.99
$99

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50 SafeStreets USA Reviews

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  1. User Score
    0
    December 5th, 2017 Arlington, VA
    0 people found this review helpful!
    Totally DREADFUL experience. The people I spoke with (or tried to speak with) were sloppy speakers, did not speak clearly or distinctly. They were thoroughly lackluster. I was a manager for a federal agency records department with a staff of 6. I insisted that each staff speak clearly and pleasantly with our customers. For many of our customers, this was their first interaction with “THE FEDERAL GOVERNMENT”, and they were terrified. I explained to my staff that for all intents, they WERE the government. If I were ordering from SafeStreets USA, based on my phone conversations, I would not order from this company.
    Read More
  2. User Score
    10
    November 27th, 2017
    0 people found this review helpful!
    I called yesterday and had my alarm system installed today. It has been a wonderful experience from talking to Marie and placing my order to meeting Jeremy when he installed our security system. I can now feel very secure in my home and when I am away from my home. You can’t beat the price and it was so easy. I was highly impressed with Jeremy’s knowledge and experience. I highly recommend this company.
    Read More
  3. User Score
    10
    November 15th, 2017
    0 people found this review helpful!
    Scott A. was my installer. He was early for the appt., which was nice. He got right to work with me going through my house to make sure that I would have the best system. After he installed it, he spent an hour with my daughter and me making sure that we understood how to use the system. He was very professional and I was impressed by his customer service. Thanks Scott and ADT!
    Read More
  4. User Score
    10
    November 1st, 2017 Mount Hope, WV
    0 people found this review helpful!
    Brandon S. came to install our security system for us today. He was excellent. He was very informative and patiently answered all of our questions. We are glad he was the one who came to our home to do the installation. Very nice, professional guy. Would highly recommend him.
    Read More
  5. User Score
    0
    November 1st, 2017 Kingsland, GA
    1 people found this review helpful!
    Not told at beginning that you are signing a contract.Installers misleading.
    Read More
  6. User Score
    9
    October 27th, 2017 Philadelphia, PA
    0 people found this review helpful!
    Drew installed and explained our system operation as he went along. He was very knowledgeable and patiently clarified all the questions we asked. His easy going pace and temperament made the process a very pleasant experience. He is due to return with a set of smaller size, less visible magnets for the casement windows, and we look forward to seeing him again.
    Read More
  7. User Score
    0
    October 13th, 2017 Lexington Park, MD
    0 people found this review helpful!
    I have called 9 times over the past week and a half asking your representative Candice to forward me a copy of her quote to me and it hasn’t been received. I have asked her to return my calls all to no avail. on the 25th of october

    If this is the kind of service I can expect from you going forward, you can cancel my appointment scheduled for 25 October.

    Read More
  8. User Score
    10
    October 10th, 2017
    1 people found this review helpful!
    Very satisfied from start to finish. Josh C. was our installer. Explained the installation start to finish. Went over how the system worked. Josh was very professional and courteous. Josh arrived at the appointed time and worked until the security system was completed and working.
    Read More
  9. User Score
    0
    September 21st, 2017
    2 people found this review helpful!
    Safestreets USA is horrible. RUN!!! When they come to your door. We cancelled within 3 days and they failed to come get their equipment or give us a refund after 60 days. We contacted them as per their contract we were supposed to get a refund within 10 days rand their their stuff out of our house within 20 days. They failed on both and charged our credit card the next month yet again.

    They harassed us for months. We contacted the attorney general’s office to resolve our issue. ADT even filed a complaint against them as they have been so unprofessional. They broke ADT’s own contract. RUN PEOPLE!!!!

    Read More
  10. User Score
    0
    September 13th, 2017 Brooklyn, NY
    1 people found this review helpful!
    Their reps lie. Their equipment is inferior in every way to what ADT provides directly. Cancelling their contract within the 3-day period required 6 hours on the phone with a dozen reps.

    We were with ADT for 7 years before SafeStreets began to call us with unsolicited offers. SafeStreets agents misrepresented themselves as ADT representatives, said that we had to upgrade to Pulse to renew our contract with ADT, and said there would be no charge for upgrading our entire system.

    Turns out we would have had to pay $250 for a new keypad, and sensor ‘upgrades’ would have cost an additional $600. We were ultimately told the sensors did not have to be upgraded. The ‘better’ panel and keypad were inferior than our old stuff in every way — less convenient to use, required much more time to do anything, were missing basic functions like one-touch arming, and were otherwise awful.

    SafeStreets reps said they could remove the new crud they installed, but refused to re-install the better old panel and keypad that they had been perfectly capable of programming and removing. ADT couldn’t decide whether they would re-install the old panel for free with a 3-year contract, or if we had to pay $500 for a ‘new’ panel, even though our old panel was working just fine just 2 days prior.

    Cancelling their contract was also a giant pain. It takes them 14 days just to confirm that they received a cancellation fax. None of their reps have any idea when they stop charging for monitoring. Expect to spend up to 6 hours total on the phone if you want to cancel.

    Avoid.

    Read More
  11. User Score
    10
    August 23rd, 2017
    0 people found this review helpful!
    The customer service is awesome. They really go out of their way to ensure you and your family are safe and secure.
    Read More
  12. User Score
    10
    August 2nd, 2017 Carlsbad, CA
    0 people found this review helpful!
    Josh C installed my ADT system today. He was very professional and knowledgeable. He did a superb job in a timely manner. He explained every function thoroughly. He walked us through the entire system in way we could easily understand. He is an excellent representative of your company. Thank You.
    Read More
  13. User Score
    10
    July 19th, 2017 Lake Butler, FL
    0 people found this review helpful!
    We were extremely satisfied with our install and our installer we think the system is great thanks to our installer Cameron C.
    Read More
  14. User Score
    0
    July 15th, 2017 Rockville, MD
    1 people found this review helpful!
    The worst!

    -incorrect installment of glassbreak monitors so someone had to come back to fix it
    -advised me that ADT no longer has a duress feature which they do so had I not been suspicious and called ADT I would have not known how to use an ESSENTIAL feature of the alarm
    -took payment for a $30 fee for alarm registration with my state police dept and never handed it in (which had I not caught it would have resulted in fees and nonresponse from the police (the very reason I got the alarm!)
    -when I caught the mistake with the fee someone assured me they would call me back but of course they did not so I had to call again
    -ordered the water alarm monitor months ago and then 5 minutes before the installation appointment called to say they never ordered it and would have to reschedule. When I demanded they look harder they said they’d call back and it’s been about half hour and still no call back.

    AVOID LIKE THE PLAGUE.

    Read More
  15. User Score
    10
    July 6th, 2017
    0 people found this review helpful!
    We just had our home secured by our technician Austin very great work top notch customer service pleasant and very courteous. He was very thorough in his explanation of how the system works love the work he dod and the system is great highly recommend ADD and our tech he out did himself great work and great job
    Read More
  16. User Score
    0
    June 27th, 2017 Lakeland, FL
    1 people found this review helpful!
    Someone broke into my car 6/27 didn’t have footage between 12:01-4:34am to show the police officer. ADT couldn’t tell me why! I’m not happy with this service. I only had it for a little over a month. And the same thing happens on tonight NO FOOTAGE!
    THIS IS NOT SAFE STREETS IF WE CAN’T CATCH THE CRIMINAL!!!!
    Read More
  17. User Score
    0
    June 14th, 2017 Hatboro, PA
    0 people found this review helpful!
    I called for cancellation of service on end of May. Cancellation department said they need charge $800 if I paid it TODAY. I gave the credit card information and agreed to charge it as the penalty. Next day I found my account online it has not canceled that they are not able to CANCEL my account, and asked me to write letter to ADT Corp to cancel account.
    I got service charge on June after I mailed cancellation letter. Safestreet told me they will refund the portion and follow up with me on cancellation processing on first week of June.

    NO RETURNING CALL, NO FOLLOW UP, NO CANCELLATION, BUT CHARGE MONTHLY FEE $51.99

    After half month passed, I call again (because no one take care of it) …
    Cancellaiton department told me that they will charge $800 if I paid it TODAY!!!
    They said exactly same thing on May and charged $51.99 on June (after I canceled service.)

    The agent, Jim won’t let me talk to previous agent who handled my case (and she sits next by him) … Jim also won’t let me talk, because he want to talk (ask for $800) but can’t deliver result. Jim force me to pay $800 TODAY to cancel.
    I said last month $800 was penalty amount as May, and I paid $51.99 extra on June
    … then Jim QUESTIONED me “do you want to cancel it or not TODAY? ($800 and TODAY ONLY) otherwise GOODBYE!”

    HOW LONG IT NEEDS TO CANCEL AN ACCOUNT WITH CREDIT CARD INFO TO PAY PENALTY AND CONTINUING CHARGE MONTHLY SERVICE FEE?
    SAFESTREET CAN NOT HANDLE A SIMPLE THING, WE ARE TOTALLY UNSATISFIED SAFESTREET’S SERVICE? NEVER EVER RECOMMAND THIS COMPANY.

    Read More
  18. User Score
    0
    June 13th, 2017 Allendale, MI
    1 people found this review helpful!
    They installed an ADT security system that never worked properly. Despite my complaints they never fixed the issue and continually wanted to send out a tech, at my expense of course, even though their tech never installed the system properly in the first place. I repeat, it NEVER WORKED.
    Read More
  19. User Score
    10
    June 12th, 2017 Rye, NY
    0 people found this review helpful!
    David B did a great job installing my new system. Also answered all my question I thank him very much for his help.
    Read More
  20. User Score
    10
    June 3rd, 2017 Fair Lawn, NJ
    0 people found this review helpful!
    Delivery and installation went flawless. Our technician, Jason L, was great. He installed everything within a couple of hours and explained how system works. Very happy with service received from Jason.
    Read More

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Our Score
8.1
User Score
3.6
Rank this Company

Ratings Breakdown

Price

Monthly price (landline)
$28.99–62.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
50
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,059