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Our Score
7.6
User Score
2.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$36.99–$62.99

Install & Equipment Fee

$99-$199

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Undisclosed

Number of Reviews

114

This Review is maintained by Chase Sagum

Review Last Updated: July 24, 2019

Safe Streets USA is an authorized ADT monitoring provider. They offer home security services in 33 states and have physical locations is North Carolina, Washington, Idaho, Utah, and Arizona. Safe Streets is not available in the following states: AK, HI, KS, KY, MA, ME, MO, MT, ND, NE, NH, OH, RI, SD, VT, WI, WY. The company’s equipment is installed with a technician (no DIY installation available).

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#8
AlarmGrid-Logo

2.6
$36.99–$62.99
$99-$199

Pros

Backup Battery Power

Safe Streets USA also provides users with a backup battery to power the security system if the power goes out. And with Safe Street USA’s professional installation, customers won’t need to worry about where to place sensors or cameras; alarm company technicians will find the best strategic locations possible for a security camera and your other equipment. For added peace of mind, Safe Streets offers a six-month money-back guarantee on every professional installation.

Average Contract Length

All security and automation packages from Safe Streets USA come with a 36-month contract. A 36-month contract is typical in the home security industry. Some companies offer month-to-month contracts if you purchase all your equipment up front. Other companies require a 60-month contract when you don’t pay anything upfront. Make sure to read through Safe Street’s contract before signing up.

Cons

High Costs

All Safe Streets USA packages require professional installation. Depending on which package you select, installation costs anywhere from $99-$199.

The cheapest monitoring package that Safe Streets offers is $36.99/month. A basic home security package from other companies is a lot less expensive. Even for the company’s most expensive package ($62.99/month), a lot of the equipment that you would want in a home automation system isn’t included and has to be purchased separately. Overall, Safe Streets is more expensive than our top-rated home security companies. Additionally, customers can only monitor their home with the ADT Pulse Voice App if they purchase a system that is over $50 monthly.

Cancellation Policy

Furthermore, if customers want to cancel their home security subscription before the contract has expired, they are required to contact customer service and pay an early termination fee (75% of the remaining balance), which can result in thousands of dollars.

ADT has a Mover’s Package Guarantee – if you have used their service for two years and your account is in good standing, you can move your home monitoring package to your new home. However, you must then sign a new 36-month agreement.

Complaints against Safe Streets USA and ADT

Overall, Safe Streets reviews are negative on Best Home Security Companys. The average customer rates them at 3 out of 10. Below is a summary of the Safe Streets USA reviews we have:

  • Many reviewers are upset that they are unable to cancel the 3-year contract they sign with Safe Streets. Some claim that they did not realize what they were signing up for.
  • Customers complain about the outdated, poor quality, and high cost of Safe Street’s equipment.
  • Several customers have had installation issues.
  • Safe Streets sells themselves as ADT when they are a separate company.
  • Poor experiences with customer service.

Our Recommendation

Safe Streets USA is an authorized ADT dealer that requires long-term contracts and professional installation. For more affordable and reliable options, potential customers should look into Protect America and Frontpoint.


About Safe Streets USA

Through ADT, Safe Streets USA offers five packages that are clearly laid out, with equipment and pricing. Each home security system is professionally installed for $99, with the exception of ADT Pulse Tier III + Video Security & Home, which is $199 to install. Security systems are all professionally installed by a technician, have professional, 24/7 monitoring, yard signs, and a keychain remote. Note that not all package can be controlled with a mobile app.

Standard Monitoring: $36.99/month
  • Digital keypad
  • Entryway contacts
  • Pet sensitive motion detector
  • High-decibel alarm
  • Backup battery
Premium Cellular: $44.99/month
  • All equipment from the Standard Monitoring package
  • CellGuard
ADT Pulse Tier I Remote Access: $52.99/month
  • All equipment from the Premium Cellular package
  • Mobile app access (remote control of home security, phone notifications)
ADT Pulse Tier II + Video Security: $58.99/month
  • All equipment from the ADT Pulse Tier I Remote Access package
  • Indoor camera (real-time video)
ADT Pulse Tier III + Video Security & Home: $62.99/month
  • With this system, you can purchase additional home automation equipment at an additional cost: extra light control, smart thermostat, door lock, appliance control)
  • All equipment from the ADT Pulse Tier II + Video Security package
  • Light control (for one fixture)

With all packages, you can purchase the following equipment to monitor your home:

  • Fire/smoke alarm
  • Carbon monoxide monitoring
  • Flood monitoring
  • Touchscreen keypad

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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114 SafeStreets USA Reviews

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  1. User Score
    0
    November 13th, 2019
    0 people found this review helpful!
    Didn’t fix my doorbell cam and still not fixed
    Read More
  2. User Score
    0
    October 31st, 2019
    0 people found this review helpful!
    I requested to speak to a manager to Senior Representative Tawana, three times. She denied me to speak to a Manager. This company has no clue, what customer service means. End of story!
    Read More
  3. User Score
    0
    October 22nd, 2019 New Orleans, LA
    1 people found this review helpful!
    Just know that once you sign that 3 year contract these people will NOT let you out of it. Their little conniving sales reps that go door to door will lie to get the sale then you’re stuck. Now I’m stuck paying for a security system at a place that I don’t even live at. NEVER again!!!!!!
    Read More
  4. User Score
    0
    October 15th, 2019 Mena, AR
    2 people found this review helpful!
    I went to ADT when I first got to Arkansas. The installer had me sign a paper contract and told me I had a 10 day cancellation period. He left without giving me a copy of the contract, and when I called him he stated that he had to enter the contract with SafeStreets, but I would get a copy before the end of the week. After a couple of weeks, I started trying to cancel, and was constantly being transferred by ADT to SafeStreets, who would do absolutely nothing. They said they would have a supervisor call me, and then no contact. Calling again today, they stated that I was responsible for 75% of the remaining contract. I asked the CSR for their name, and they said Steven. I asked for the last name and was told that he was the only Steven in the office. I asked for the address, and he said he did not know. I said I was reporting them to the BBB, and he said he couldn’t do anything. I am sure that I will continue to get bills from these people, but they are not a reputable company. I told him they kept the contract from me until after the opt-out period, which is what they did. They strung me along until it was too late.
    Read More
  5. User Score
    0
    August 31st, 2019
    2 people found this review helpful!
    This company is a SCAM !!!!!!
    They rip people off and if you have
    Any need to contact them on the phone
    Then good luck !!!!
    I’m actually in the process of a lawsuit
    For fraudgilent product
    Read More
  6. User Score
    0
    August 28th, 2019
    1 people found this review helpful!
    The worst company I have possibly ever dealt with. I’m at the beginning of a 3-year contract that I can’t get out of and so I am warning you to go elsewhere. Don’t do what I did and trust that they will treat you fairly.

    I had the security system installed a month ago and it has never properly worked. They didn’t show up to 2 appointments. They didn’t install it correctly when they did. When they finally showed up to fix it, they didn’t fix it and they left.

    That’s their installation service. Let’s talk about their customer service.

    The wait times are long, very long. No one will transfer you to a supervisor. You get the runaround at every stage. When the system failed to do its job, no one took accountability.

    I tried to call the man who sold me the system. He didn’t care. Once you’re in contract, no one cares because they really have you at that point.

    ADT does not guarantee a level of service. They can’t help.

    6 service appointments, 3 incredibly rude installers, 2 incredibly rude customer service representative, and endless emails and calls later, maybe my system works, maybe it doesn’t. I have 3 years of this to look forward to.

    ADT has been bought out and sold several times and is not the company it used to be. Safe Streets, an ADT dealer, is run very poorly. Go anywhere else. This is a warning to stay away from this circus.

    Read More
  7. User Score
    0
    August 28th, 2019
    1 people found this review helpful!
    Awful!!! Can’t believe this company is allowed to still do business. Scam. Worst service experience of my life. It’s been 3 months, multiple visits a month and they can’t get my command control system to work. Total disaster.
    Read More
  8. User Score
    0
    August 6th, 2019 Cincinnati, OH
    2 people found this review helpful!
    Terrible. This company recklessly facilitates fraud. I had had no contact with Jay or anyone else at Safestreets and yet he still thought it would be appropriate to run my credit for an alarm system. It should be standard practice to have the permission of the person whose name and credit are being used to open an account. The fact that Jay claims no responsibility because he thought I was married to the person who provided my name is also ridiculous. That would mean that any third-party whose last name is the same as a potential customer is at risk of fraud and identity theft, because Jay and Safestreets will happily run your credit and open an account in the name of someone with whom they’ve never spoken. Regardless as to whether a third-party is related to a potential customer, the third party should ALWAYS be aware that an account is being opened in their name, and that a credit check is being run. Always.
    Read More
  9. User Score
    0
    August 5th, 2019 Bellevue, NE
    2 people found this review helpful!
    These guys will promise the world then, at least in our case, not deliver on their promises and never return your calls. We like ADT and have had them for 17 years at our old house. But Safe Streets behaves as a scam. We’re currently working to resolve the dispute with BBB and the Arizona Attorney General’s Office.
    Read More
  10. User Score
    0
    July 16th, 2019 Columbia, AL
    1 people found this review helpful!
    Do not use these people. Terrible service. bad equipment.
    Bad customer service. they will scam you!
    Read More
  11. User Score
    0
    July 5th, 2019
    2 people found this review helpful!
    SafeStreets came to our house and sold us a system and cameras “for free”! They installed cameras they said were to the standards we discussed – for example: you are given 6000 clips before they fill up. Seemed ample enough! However, the cameras didn’t record packages being delivered. So we increased the sensitivity. Now we get every spider, bug passing, and wind gust recorded. We were notified on the first of the month that our cameras were turned back ON. Huh? Oh, apparently as soon as you hit that 6000 clip limit, the recordings turn off. So the next month started off windy and the cameras were off by the 14th – right before we left on a trip. I believe selling something by telling customers they do something they don’t is fraud, but apparently ADT has been committing fraud for over 60 years! Go America!

    After HOURS on the phone between ADT and SafeStreets we have had our cameras removed and our contract downgraded. We are stuck in a 3 year contract with a company we don’t really trust. As others have mentioned, ADT has no obligation to SafeStreets – not sure one company can sell another’s product and there are no responsibilities to the customer. I feel so taken because we believed someone who came into our home…

    Read More
  12. User Score
    0
    May 22nd, 2019 New York, NY
    2 people found this review helpful!
    Don’t use them!!!!!. I’ve been trying to contact them after an installation issue. I call their number and wait for 15 mins before i get put into a voice mail in box that is full. Took me 3 days to get in touch with them. The worst experience.
    Read More
  13. User Score
    0
    May 8th, 2019
    3 people found this review helpful!
    They come out and pretend they are ADT… This is NOT ADT!!! This is a third party ripoff company. We had issues within the first couple days of signing up. We called and after being transferred multiple times with no answer I finally called the guy who set up up and he was able to schedule a tech to come out the following week. After continued issues with the doorbell/sensors and techs not showing up when scheduled, We ended up calling to cancel within our first 30 days…

    They said they don’t have a 30 day money back guarantee…. ADT does but they do not because they aren’t ADT. Safe streets only has a 5 day money back period, which they made us wait over that for the first initial tech to come get our system working. At that point they said we would have to pay 75% of the remainder of the contract. 75% for a system that doesn’t work. That we have been calling about since the day after signing up! This company is a complete fraud. They are the real thieves!!! Save yourself some headache and just go with the real ADT or RING.

    Read More
  14. User Score
    1
    April 25th, 2019 Carlstadt, NJ
    2 people found this review helpful!
    They have installed a system that is not fully functional. I have been trying contact them to have a tech come to my property to fix it but customer service keep telling me that they are attempting to contact the technician team but they are not able to reach them. DO NOT USE THIS COMPANY. Horrible service.
    Read More
  15. User Score
    0
    April 24th, 2019 Kathleen, FL
    0 people found this review helpful!
    This company does not SCRUB there database from the FEDERAL DO NOT CALL LIST and repeatably Calls even after settlement
    Read More
  16. User Score
    0
    April 18th, 2019
    1 people found this review helpful!
    Never installed all equipment promised. Had them intall systems on both my home and business, haven’t been able to set my business alarm once since it’s been installed. System errors popped up the first day they installed it and they haven’t been back to fix it. They fired the sales rep who promised a Nest system in both my home and business and also promised three cameras on both my home and business, only two have been installed at my home and business. I’m still waiting for my third camera at my home and office. Did I mention they drilled a hole in the wrong place on my brand new home and did an a very unnacceptable repair! I told them to give me my equipment or come pick theirs up, they only threated to come after me for breach of contract, lol! Wow, I’m in breach of contract, what a joke!
    Read More
  17. User Score
    0
    April 4th, 2019
    1 people found this review helpful!
    They charge $100 installation fee, and offer a $100 gift card for using them. They lie and say it’ll come in the mail, but really you have to fill out a form and send it in to get it. They’ll blame you for not receiving the form in your email. The offer is void after 60 days. They make no apologies for this deception.
    Read More
  18. User Score
    0
    April 2nd, 2019 Tulsa, OK
    1 people found this review helpful!
    $100 is a SCAM. Tried calling and following up. You get the run around until you give up. BS
    Read More
  19. User Score
    0
    March 20th, 2019
    2 people found this review helpful!
    SCAM-SCAM-SCAM Safe Streets USA does not even deserve to be in business.They lied to me from the start, and pulled a bait and switch. Wish I’d read the reviews here before. They take your money illegally!!!!!!!
    Read More
  20. User Score
    1
    March 6th, 2019
    0 people found this review helpful!
    We had safe street in clay, ny install 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠. Just found out a check was taken and the installer wrote a $32,000.00 check on our account! Our financial advisor caught it! It’s being reported.
    Read More

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Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

All reviews are moderated by real people at BestHomeSecurityCompanys.com to make sure they provide an assessment of the company being reviews. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

Our Score
7.6
User Score
2.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$36.99–$62.99

Install & Equipment Fee

$99-$199

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Undisclosed

Number of Reviews

114
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,444