Safe Streets USA is an authorized ADT monitoring provider. They offer home security services in 33 states and have physical locations is North Carolina, Washington, Idaho, Utah, and Arizona.
Safe Streets is not available in the following states: AK, HI, KS, KY, MA, ME, MO, MT, ND, NE, NH, OH, RI, SD, VT, WI, WY.
The company's equipment is installed with a technician (no DIY installation available).
- Backup Battery Power
- Average Contract Length
Backup Battery Power
Safe Streets USA also provides users with a backup battery to power the security system if the power goes out.
And with Safe Street USA's professional installation, customers won't need to worry about where to place sensors or cameras; alarm company technicians will find the best strategic locations possible for a security camera and your other equipment.
For added peace of mind, Safe Streets offers a six-month money-back guarantee on every professional installation.
Average Contract Length
All security and automation packages from Safe Streets USA come with a 36-month contract.
A 36-month contract is typical in the home security industry. Some companies offer month-to-month contracts if you purchase all your equipment up front.
Other companies require a 60-month contract when you don't pay anything upfront. Make sure to read through Safe Street's contract before signing up.
- High Costs
- Cancellation Policy
- Complaints Against SafeStreets USA and ADT
All Safe Streets USA packages require professional installation. Depending on which package you select, installation costs anywhere from $99-$199.
The cheapest monitoring package that Safe Streets offers is $36.99/month.
A basic home security package from other companies is a lot less expensive.
Even for the company's most expensive package ($62.99/month), a lot of the equipment that you would want in a home automation system isn't included and has to be purchased separately.
Overall, Safe Streets is more expensive than our top-rated home security companies. Additionally, customers can only monitor their home with the ADT Pulse Voice App if they purchase a system that is over $50 monthly.
Furthermore, if customers want to cancel their home security subscription before the contract has expired, they are required to contact customer service and pay an early termination fee (75% of the remaining balance), which can result in thousands of dollars.
ADT has a Mover's Package Guarantee - if you have used their service for two years and your account is in good standing, you can move your home monitoring package to your new home.
However, you must then sign a new 36-month agreement.
Complaints against Safe Streets USA and ADT
Overall, Safe Streets reviews are negative on Best Home Security Companys.
The average customer rates them at 3 out of 10. Below is a summary of the Safe Streets USA reviews we have:
- Many reviewers are upset that they are unable to cancel the 3-year contract they sign with Safe Streets. Some claim that they did not realize what they were signing up for.
- Customers complain about the outdated, poor quality, and high cost of Safe Street's equipment.
- Several customers have had installation issues.
- Safe Streets sells themselves as ADT when they are a separate company.
- Poor experiences with customer service.
Safe Streets USA is an authorized ADT dealer that requires long-term contracts and professional installation.
About Safe Streets USA
Through ADT, Safe Streets USA offers five packages that are clearly laid out, with equipment and pricing.
Each home security system is professionally installed for $99, with the exception of ADT Pulse Tier III + Video Security & Home, which is $199 to install.
Security systems are all professionally installed by a technician, have professional, 24/7 monitoring, yard signs, and a keychain remote.
Note that not all package can be controlled with a mobile app.
Standard Monitoring: $36.99/month
- Digital keypad
- Entryway contacts
- Pet sensitive motion detector
- High-decibel alarm
- Backup battery
Premium Cellular: $44.99/month
- All equipment from the Standard Monitoring package
ADT Pulse Tier I Remote Access: $52.99/month
- All equipment from the Premium Cellular package
- Mobile app access (remote control of home security, phone notifications)
ADT Pulse Tier II + Video Security: $58.99/month
- All equipment from the ADT Pulse Tier I Remote Access package
- Indoor camera (real-time video)
ADT Pulse Tier III + Video Security & Home: $62.99/month
- With this system, you can purchase additional home automation equipment at an additional cost: extra light control, smart thermostat, door lock, appliance control)
- All equipment from the ADT Pulse Tier II + Video Security package
- Light control (for one fixture)
With all packages, you can purchase the following equipment to monitor your home:
- Fire/smoke alarm
- Carbon monoxide monitoring
- Flood monitoring
- Touchscreen keypad
|Monthly Monitoring Fee||$36.99–$62.99|
|Install & Equipment Fee||$99-$199|
|Contract Length||36 Months|
|Cancellation Policy||Pay Balance|
|System Relocation Fee||Undisclosed|
|Number of Reviews||129|
|Review Last Updated: May 18, 2020|
Real Customer Reviews
The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.
In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.
Liza Ephrata, PA
May 29, 2020
I naively assumed SafeStreets was a reputable company servicing ADT home security accounts. However, after the first discussion with the "home security representative," I realized that the pushy sales tactics and inconsideration for my safety needs where not aligned with the end goal of making a deal. The ADT system of the house I am purchasing was installed in 2017 and SafeStreets attempted to reign me in with their proposal of installing "our own equipment for free." After reading other persons reviews and processing their unabashed relentlessness with making a deal, I reached out to my local ADT provider. Contract was established within 15 minutes with no coercion or interrogative statements. I reached out today to Safe Streets USA to state that I wanted my information removed from their system and was subsequently questioned to my alternative company choosing and inquired on my payments as they could "look for a better deal." Stating that I was not interested continued with defensive questioning as to why I did not want to be contacted. Conversation with a representative that stated he would delete my information was returned with a call immediately afterwards that he was unable and that I needed to call a different number. Once calling the number indicated, resulted in the initial "representative" calling me twice without a voicemail to indicate reason for call. Police will be called if representative presents themselves at my home and the attorney governor will also be contacted for any additional calls, messages, house arrivals as I have indicated that I am not interested. The behaviors of these so called "representatives" is abhorrent and the ADT representative stated, "Do not entertain them" when inquiring on their authenticity. If you have a gut that something is not right, it probably isn't.
Jerry l hawkins jr
May 27, 2020
Sensor fell off door 7 days after install. It has been 2 weeks since I have had the service. I called numerous times and spome with someone. So far I have had 3 NCNS appointments for repairs. I or my spouse have missed worked each time. Horrible, horrible, horrible.
Christopher M Quinn Albany, GA
May 27, 2020
Sent a scam collection notice. Don't have any security services. Never signed up for any security services but sent a bill asking for ach info
Scottd Mercer Island, WA
May 13, 2020
I spent an entire afternoon on the phone trying to get them to honor their 3-day cancellation policy 1-day after they completed installing my system but they refused even after ADT representatives called them on my behalf and asked them to reconsider. This is not a trustworthy operation. They will only do as much as needed to get you locked-in to a contract and they they'll treat you with contempt.
Ryan Pekny Aurora, CO
May 7, 2020
I entered into a 3 year contract with ‘ADT’ and ‘Safe Street’. Upon completion of my contract, they have locked my control panel from ever being useable with another provider. I have asked several people with customer service, only to be told the unlock code is ‘proprietary’ and locking the equipment to only them, even thou you paid them for it. This essentially locks you permanently into a contract with them, even though you agreed to a term, they want you forever.
James Neamtiu San Antonio, TX
May 1, 2020
I tried to get a hold of them on April 23rd they gave me multiple numbers to call and gave me the run around. Then once I got a hold of the people I though I was supposed to talk to they told me I need to pay the full balance of the account to cancel and I needed to mail a letter out in order to cancel. Worst customer service and experience I ever had!
Roger Brantley San Jose, CA
Apr 19, 2020
I agree with all the negative complaints I read had same thing happened to me the salesmen are very deceptive customer service is very rude been calling for 9 months hasn't done a bit of good I believe they do pray on the elderly I'm an elderly person wasn't sure what was going barely make it check to check I got $63 coming out for three years won't B too long will be on cat food I don't know how they sleep at night I would also give them a -1000 if I could
Mar 26, 2020
One of the worse companies I have ever dealt with. The service provided was not what we signed up for then they tried to up sell us vice fix it. On top of that the sales rep told us we could cancel up to a year without penalty (completely untrue). Then we complained to the company the so called customer service reps got an attitude with us. DO NOT USE THEM!!!!!!!!!!!
Mar 9, 2020
Cameras would never stay connected. I found myself providing maintenance and reconnection attempts myself. Their system is not user friendly. Sales representative says you can cancel anytime if not satisfied, but fails to mention a cancellation fee of $1,400 after 6 months of failed use. Customers service was quite rude when canceling service and wanted to only then send a tech out to service. I'm stuck with a $1,400 payoff, but will pay to get these scammers, poor service business practices people out of my hair. And YES, they are deceptive. The sales pitch is quite quick in getting your signature, it not until you've committed to the installation and signed that you get all the fine print pdf about their policy. Your only on the salesperson word before then. BEWARE...…………..
Mar 3, 2020
These people are deceptive and present themselves as adt not safe streets. They lie as they give the sales pitch to you telling you that you have thirty days to try the system and cancel if you decide you don’t want it. Then when you try to cancel they hit you with a three day cancellation or you have to pay an outrageous fee. They don’t give you all the equipment that will show up on your so called contract, which you actually don’t receive until after the three days has past. Then if you call they are rude, demeaning, smartass and talk to you as if you are stupid and refuse to compromise. In addition the installer comes out claiming he can’t drive a adt van because he’s too tall and doesn’t fit but yet drives a Toyota Camry. At no time do they tell you they are only an authorized dealer. ADT also will not talk to you because they didn’t install the system. Advice I can give is call ADT directly if you wish to use their services because it’s cheaper and you get better incentives to have the system dealing with them directly. Safe streets preys on new homeowners and claims to be giving a great deal when in reality they are ripping people off.
Feb 26, 2020
The 'worst' company to deal with. Bad customer service, bad technicians, lying customer service agents... do not contract w/ them! or ADT
Feb 25, 2020
Excellent installers and service for me. I think alot of people conveniently forget that they signed up for 36 mo. I got over $1200 of free equipment for signing up which was great because I didnt want to pay for the equipment I needed up front. I was told on the phone about the contract several times a then again by our installer. I have the command system and love it! The keypad is really nice it looks like a ipad on the wall!
Feb 21, 2020
Will sell you a ring camera that will not backup history of events. Their customer service is rude and will blame you for not reading the fine line. Worst alarm company in history! I would rate them as -1000 Do not waste your money or time. I complained to the BBB. They should be out of business.
Feb 14, 2020
The cameras are low tech junk. They can be scrambled with an RF Frequency blocker that you can buy online for $20. Do yourself a favor and go to Best Buy and get a WIRED camera system. SAFE STREETS AND ADT ARE A SCAM. COMPLETE RIP OFF.
Feb 11, 2020
An ATT account specialist knock on my parents door (cold call) and said she can reduce the DirecTV amount and that was enticing so they let her in the house. She calculated the saving and said it comes with an outside camera. Within an hour the ADT technician was at the house installing a security system. My Dad said he didn't want the security system but she said it comes with it and they proceeded with the installation. At this time it was so overwhelming because my parents as they're 90 years old and their comprehension isn't good anymore. They never explained there was only a 3 day cancellation period and they weren't given a contract to review, only to sign a tablet. They don't have an email to receive the contract either. This whole thing stinks of senior abuse and when I called Safe Streets they confirmed their customer base are seniors. I rated them as a 1, should be a zero but the technician was respectful. This company should be reported as they take advantage of seniors. I don't know what I can do and I'm not a person that writes reviews but I'm so pissed this happened I had to let others know what we're going through right now.
Nov 13, 2019
Didn’t fix my doorbell cam and still not fixed
Oct 31, 2019
I requested to speak to a manager to Senior Representative Tawana, three times. She denied me to speak to a Manager. This company has no clue, what customer service means. End of story!
PrettyKay00 New Orleans, LA
Oct 23, 2019
Just know that once you sign that 3 year contract these people will NOT let you out of it. Their little conniving sales reps that go door to door will lie to get the sale then you’re stuck. Now I’m stuck paying for a security system at a place that I don’t even live at. NEVER again!!!!!!
Kenneth Willeford Mena, AR
Oct 15, 2019
I went to ADT when I first got to Arkansas. The installer had me sign a paper contract and told me I had a 10 day cancellation period. He left without giving me a copy of the contract, and when I called him he stated that he had to enter the contract with SafeStreets, but I would get a copy before the end of the week. After a couple of weeks, I started trying to cancel, and was constantly being transferred by ADT to SafeStreets, who would do absolutely nothing. They said they would have a supervisor call me, and then no contact. Calling again today, they stated that I was responsible for 75% of the remaining contract. I asked the CSR for their name, and they said Steven. I asked for the last name and was told that he was the only Steven in the office. I asked for the address, and he said he did not know. I said I was reporting them to the BBB, and he said he couldn't do anything. I am sure that I will continue to get bills from these people, but they are not a reputable company. I told him they kept the contract from me until after the opt-out period, which is what they did. They strung me along until it was too late.
Aug 31, 2019
This company is a SCAM !!!!!! They rip people off and if you have Any need to contact them on the phone Then good luck !!!! I'm actually in the process of a lawsuit For fraudgilent product
Aug 28, 2019
The worst company I have possibly ever dealt with. I'm at the beginning of a 3-year contract that I can't get out of and so I am warning you to go elsewhere. Don't do what I did and trust that they will treat you fairly. I had the security system installed a month ago and it has never properly worked. They didn't show up to 2 appointments. They didn't install it correctly when they did. When they finally showed up to fix it, they didn't fix it and they left. That's their installation service. Let's talk about their customer service. The wait times are long, very long. No one will transfer you to a supervisor. You get the runaround at every stage. When the system failed to do its job, no one took accountability. I tried to call the man who sold me the system. He didn't care. Once you're in contract, no one cares because they really have you at that point. ADT does not guarantee a level of service. They can't help. 6 service appointments, 3 incredibly rude installers, 2 incredibly rude customer service representative, and endless emails and calls later, maybe my system works, maybe it doesn't. I have 3 years of this to look forward to. ADT has been bought out and sold several times and is not the company it used to be. Safe Streets, an ADT dealer, is run very poorly. Go anywhere else. This is a warning to stay away from this circus.
Aug 28, 2019
Awful!!! Can’t believe this company is allowed to still do business. Scam. Worst service experience of my life. It’s been 3 months, multiple visits a month and they can’t get my command control system to work. Total disaster.
Tiye Greene Cincinnati, OH
Aug 6, 2019
Terrible. This company recklessly facilitates fraud. I had had no contact with Jay or anyone else at Safestreets and yet he still thought it would be appropriate to run my credit for an alarm system. It should be standard practice to have the permission of the person whose name and credit are being used to open an account. The fact that Jay claims no responsibility because he thought I was married to the person who provided my name is also ridiculous. That would mean that any third-party whose last name is the same as a potential customer is at risk of fraud and identity theft, because Jay and Safestreets will happily run your credit and open an account in the name of someone with whom they've never spoken. Regardless as to whether a third-party is related to a potential customer, the third party should ALWAYS be aware that an account is being opened in their name, and that a credit check is being run. Always.
Phil Bellevue, NE
Aug 6, 2019
These guys will promise the world then, at least in our case, not deliver on their promises and never return your calls. We like ADT and have had them for 17 years at our old house. But Safe Streets behaves as a scam. We’re currently working to resolve the dispute with BBB and the Arizona Attorney General’s Office.
richard scoggins Columbia, AL
Jul 16, 2019
Do not use these people. Terrible service. bad equipment. Bad customer service. they will scam you!
Jul 5, 2019
SafeStreets came to our house and sold us a system and cameras "for free"! They installed cameras they said were to the standards we discussed - for example: you are given 6000 clips before they fill up. Seemed ample enough! However, the cameras didn't record packages being delivered. So we increased the sensitivity. Now we get every spider, bug passing, and wind gust recorded. We were notified on the first of the month that our cameras were turned back ON. Huh? Oh, apparently as soon as you hit that 6000 clip limit, the recordings turn off. So the next month started off windy and the cameras were off by the 14th - right before we left on a trip. I believe selling something by telling customers they do something they don't is fraud, but apparently ADT has been committing fraud for over 60 years! Go America! After HOURS on the phone between ADT and SafeStreets we have had our cameras removed and our contract downgraded. We are stuck in a 3 year contract with a company we don't really trust. As others have mentioned, ADT has no obligation to SafeStreets - not sure one company can sell another's product and there are no responsibilities to the customer. I feel so taken because we believed someone who came into our home...
John New York, NY
May 22, 2019
Don't use them!!!!!. I've been trying to contact them after an installation issue. I call their number and wait for 15 mins before i get put into a voice mail in box that is full. Took me 3 days to get in touch with them. The worst experience.
May 8, 2019
They come out and pretend they are ADT... This is NOT ADT!!! This is a third party ripoff company. We had issues within the first couple days of signing up. We called and after being transferred multiple times with no answer I finally called the guy who set up up and he was able to schedule a tech to come out the following week. After continued issues with the doorbell/sensors and techs not showing up when scheduled, We ended up calling to cancel within our first 30 days... They said they don't have a 30 day money back guarantee.... ADT does but they do not because they aren’t ADT. Safe streets only has a 5 day money back period, which they made us wait over that for the first initial tech to come get our system working. At that point they said we would have to pay 75% of the remainder of the contract. 75% for a system that doesn’t work. That we have been calling about since the day after signing up! This company is a complete fraud. They are the real thieves!!! Save yourself some headache and just go with the real ADT or RING.
Carter Venkat Carlstadt, NJ
Apr 25, 2019
They have installed a system that is not fully functional. I have been trying contact them to have a tech come to my property to fix it but customer service keep telling me that they are attempting to contact the technician team but they are not able to reach them. DO NOT USE THIS COMPANY. Horrible service.
rj Kathleen, FL
Apr 24, 2019
This company does not SCRUB there database from the FEDERAL DO NOT CALL LIST and repeatably Calls even after settlement
Apr 18, 2019
Never installed all equipment promised. Had them intall systems on both my home and business, haven't been able to set my business alarm once since it's been installed. System errors popped up the first day they installed it and they haven't been back to fix it. They fired the sales rep who promised a Nest system in both my home and business and also promised three cameras on both my home and business, only two have been installed at my home and business. I'm still waiting for my third camera at my home and office. Did I mention they drilled a hole in the wrong place on my brand new home and did an a very unnacceptable repair! I told them to give me my equipment or come pick theirs up, they only threated to come after me for breach of contract, lol! Wow, I'm in breach of contract, what a joke!
Apr 4, 2019
They charge $100 installation fee, and offer a $100 gift card for using them. They lie and say it'll come in the mail, but really you have to fill out a form and send it in to get it. They'll blame you for not receiving the form in your email. The offer is void after 60 days. They make no apologies for this deception.
Ty Rainey Tulsa, OK
Apr 2, 2019
$100 is a SCAM. Tried calling and following up. You get the run around until you give up. BS
Mar 20, 2019
SCAM-SCAM-SCAM Safe Streets USA does not even deserve to be in business.They lied to me from the start, and pulled a bait and switch. Wish I'd read the reviews here before. They take your money illegally!!!!!!!
Mar 6, 2019
We had safe street in clay, ny install ??????????. Just found out a check was taken and the installer wrote a $32,000.00 check on our account! Our financial advisor caught it! It’s being reported.
Feb 23, 2019
Not receiving/ getting services paid for, management cancelled two appointments made by me to have tech come back to install actual job ordered. I called and cancelled service, due to the fact that I'm not getting what I ordered and paid for. SafeStreets USA, is refusing to cancel my order and reimburse me, claiming I signed a three year contract, I told them I'm canceling contract/services because this is not what I paid for. Also, their female rep hung up the phone on me while trying to get their tech to come in on a Saturday instead of Monday since they had cancelled my two previous appointments. Today, 02/22/2019 is just a few weeks since I had this service installed at my business, in less than a month. I'm still under warranty, and their website/advertisement says 60 days money back guarantee. Believe me we we'll end up in a lawsuit, and I pray God my hard earned money will be refunded/ reimbursed. Please don't fall victim, investigate before during business with them.
J. Goldfield Burlington, VT
Feb 22, 2019
Safe Streets, the authorized ADT dealer in Hampton Virginia is one of the worst and least compassionate companies I have dealt with. Their sales tactics are classic bait and switch. They say they provide $850.00 in "free" equipment, but when installer gets there you are told that is nowhere near enough protection. I spent nearly $3000.00 on window, doors, doorbells and cameras. Paid for them up front. i sold the home and no consideration was made to take into account the money I had spent. Cancellation of monitoring does not cost them a cent. Some consideration should be given to those of us who spent a boatload of money on their system.
Feb 5, 2019
ADT vendor Safe Street USA installed the Pulse Home Automation upgrade on June 12, 2018. However, the technician Stephen Hanios did not have the right parts to complete installation. I have been billed since June 2018 to present for the home automation package that is still presently incomplete. I have tried to engage ADT, however the reps just connects me back with Safe Streets USA, however ADT continues to Bill me monthly. I called again on Jan 8th to get an update on why it's taking so long to complete installation and the representative Jamyala took the tone that it is my fault. Jamyala asked why did it take me so long to call them back. Her tone completely dismissive or my concern and just accusatory. After going back and forth and Jamayla not accepting the responsibility that Safe Streets USA failed to follow through, Jamayla finally suggested scheduling another appointment. The appointment was scheduled for Jan 15th, Jamayla said noted for the technician to come late and call. I never received the call, missed call or notification that someone was at my door via my Ring doorbell. I called ADT on 2/4, only to be routed to Safe Street USA. The ADT representative told me they cannot see accounts that have been activated within the last 90 days. I told the representative that my account have been open longer than 90days. She became frustrated and told me I was not listening and that I should call Safe Street USA they are an approved vendor or ADT and only they have access to my account. She the transfers they call. Just my luck it is Jamayla again. Jamayla makes it known that I spoke to her last time. Jamayla is very aggressive from the beginning. She throws accusations saying "you wasn't home when the technician came " I told her the technician never called or stopped by. She said well let me call the technician. After a short hold time, Jamayla rejoins the call starting the technician came by and it was dark. Well dark or not my Ring doorbell will pick up any activity at my door. Jamayla becomes confrontational once again, she states she cannot schedule an appointment, she has to find a technician that has the part. I ask Jamayla about the refund from our conversation on Jan 8th, Jamayla states, I left a message saying we could refund you $28 from Jun 2018- Jan 2019 for your equipment not being online, if you called back and you didn't call back. I told Jamayla I am calling now. She then tells me she would have to have the technician manager call me in the morning to see what they can do then disconnects the call.
Jan 31, 2019
Considering the others I chose this ADT dealer and have found them helpful and professional. The purchase was easy and I received alot of equipment for $99.00 down. The technician was professional and the system works as promised. Customer service was easy to talk with.
Gary Hickok Kaneohe, HI
Dec 1, 2018
Joshua was a true professional. Courteous, knowledgeable and polite! A great asset to your company!