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#7
safestreetsusa

SafeStreets USA

Similar to: ADT Security

Our Score
8.1
User Score
3.1

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Or Call:  1-(866) 680-5713

Our Score
8.1
User Score
3.1
Rank this Company

Ratings Breakdown

Price

Monthly price (landline)
$28.99–62.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
41

This Review is maintained by Chase Sagum

Review Last Updated: April 10, 2017

SafeStreets USA is an authorized ADT dealer and has been serving over half of the United States for 25 years. SafeStreets USA uses ADT’s high-grade equipment. The home security systems are manufactured by Honeywell and offer the latest technological advances. The equipment and monitoring packages are the same packages offered by ADT; however, SafeStreets USA charges much higher monthly and installation fees than ADT for the exact same products and services, and customers might consider other home security options before making a final decision.

The Good

  • Good Online Transparency
  • Home Automation Options
  • Backup Battery Provided
  • Full Technology Suite
  • Money-Back Guarantee

One area in which SafeStreets USA excels is its online transparency, particularly with regard to pricing. Potential customers can easily find information on monthly monitoring, upfront costs such as installation fees, and contract terms. Providing this crucial information upfront sets SafeStreets USA apart from many home security companies that try to hide this information or make it difficult to access. SafeStreets offers a number of baseline home automation features (ADT Pulse) in addition to its home security package, including remote controls over lighting, thermostats, door locks, and small appliances.

SafeStreets USA offers an impressive array of security features including a video doorbell, ADT Pulse® Voice App, remote access, and video monitoring. Combined with its automation and other smart home features, SafeStreets USA’s technology makes it a very competitive player in the home security industry.

SafeStreets USA also provides users with a backup battery to power the security system in the event that the power goes out. And with SafeStreet USA’s professional installation, customers won’t need to worry about where to place sensors or cameras; company technicians will find the best strategic locations possible. For added peace of mind, SafeStreets offers a six-month money-back guarantee on every professional installation. The company also offers a less expensive package at $28.99/month (but this package is not marketed on the website, and does not come with a warranty).

The Bad

  • Contract and Cancellation
  • Unclear Moving Option

All security and automation packages from SafeStreets USA come with a 36-month contract. Some companies offer much more flexibility in this regard with either shorter contracts or no contracts at all. Furthermore, if customers want to cancel their home security subscription before the contract has expired, they are required to 75% of the remaining balance, which can result in thousands of dollars. Additional charges or fees may apply in areas that require guard response or applicable municipal permits. The home security system remains the property of ADT. Other companies allow you to keep the security system when you cancel your contract and require you to pay less percentage of the balance (some as low as 20%) at the time of cancellation.

It’s also unclear as to whether SafeStreets USA charges a fee for when customers want to move their system to a new location. As the systems are professionally installed, it’s conceivable that some kind of fee would apply in these instances; however, SafeStreets USA does not appear to mention this policy on its site.

The Bottom Line

As an authorized ADT dealer, SafeStreets USA offers all of the same products and monitoring as ADT; however, the company appears to be offering these services at a much higher price. And though the company is much more transparent about its pricing and terms than many home security providers, customers might consider investigating companies with more comprehensive home security and home automation features, a more flexible contract, and more reasonable rates.

View Top Rated Companies

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$19.99-$42.99
$0

#2

7.7
$34.99
$99

#3

5.9
$34.95-49.95
$99

#7
safestreetsusa

3.1
$28.99–62.99
$99

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41 SafeStreets USA Reviews

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  1. User Score
    0
    September 13th, 2017 Brooklyn, NY
    0 people found this review helpful!
    Their reps lie. Their equipment is inferior in every way to what ADT provides directly. Cancelling their contract within the 3-day period required 6 hours on the phone with a dozen reps.

    We were with ADT for 7 years before SafeStreets began to call us with unsolicited offers. SafeStreets agents misrepresented themselves as ADT representatives, said that we had to upgrade to Pulse to renew our contract with ADT, and said there would be no charge for upgrading our entire system.

    Turns out we would have had to pay $250 for a new keypad, and sensor ‘upgrades’ would have cost an additional $600. We were ultimately told the sensors did not have to be upgraded. The ‘better’ panel and keypad were inferior than our old stuff in every way — less convenient to use, required much more time to do anything, were missing basic functions like one-touch arming, and were otherwise awful.

    SafeStreets reps said they could remove the new crud they installed, but refused to re-install the better old panel and keypad that they had been perfectly capable of programming and removing. ADT couldn’t decide whether they would re-install the old panel for free with a 3-year contract, or if we had to pay $500 for a ‘new’ panel, even though our old panel was working just fine just 2 days prior.

    Cancelling their contract was also a giant pain. It takes them 14 days just to confirm that they received a cancellation fax. None of their reps have any idea when they stop charging for monitoring. Expect to spend up to 6 hours total on the phone if you want to cancel.

    Avoid.

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  2. User Score
    10
    August 23rd, 2017
    0 people found this review helpful!
    The customer service is awesome. They really go out of their way to ensure you and your family are safe and secure.
    Read More
  3. User Score
    10
    August 2nd, 2017 Carlsbad, CA
    0 people found this review helpful!
    Josh C installed my ADT system today. He was very professional and knowledgeable. He did a superb job in a timely manner. He explained every function thoroughly. He walked us through the entire system in way we could easily understand. He is an excellent representative of your company. Thank You.
    Read More
  4. User Score
    10
    July 19th, 2017 Lake Butler, FL
    0 people found this review helpful!
    We were extremely satisfied with our install and our installer we think the system is great thanks to our installer Cameron C.
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  5. User Score
    0
    July 15th, 2017 Rockville, MD
    0 people found this review helpful!
    The worst!

    -incorrect installment of glassbreak monitors so someone had to come back to fix it
    -advised me that ADT no longer has a duress feature which they do so had I not been suspicious and called ADT I would have not known how to use an ESSENTIAL feature of the alarm
    -took payment for a $30 fee for alarm registration with my state police dept and never handed it in (which had I not caught it would have resulted in fees and nonresponse from the police (the very reason I got the alarm!)
    -when I caught the mistake with the fee someone assured me they would call me back but of course they did not so I had to call again
    -ordered the water alarm monitor months ago and then 5 minutes before the installation appointment called to say they never ordered it and would have to reschedule. When I demanded they look harder they said they’d call back and it’s been about half hour and still no call back.

    AVOID LIKE THE PLAGUE.

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  6. User Score
    10
    July 6th, 2017
    0 people found this review helpful!
    We just had our home secured by our technician Austin very great work top notch customer service pleasant and very courteous. He was very thorough in his explanation of how the system works love the work he dod and the system is great highly recommend ADD and our tech he out did himself great work and great job
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  7. User Score
    0
    June 27th, 2017 Lakeland, FL
    0 people found this review helpful!
    Someone broke into my car 6/27 didn’t have footage between 12:01-4:34am to show the police officer. ADT couldn’t tell me why! I’m not happy with this service. I only had it for a little over a month. And the same thing happens on tonight NO FOOTAGE!
    THIS IS NOT SAFE STREETS IF WE CAN’T CATCH THE CRIMINAL!!!!
    Read More
  8. User Score
    0
    June 14th, 2017 Hatboro, PA
    0 people found this review helpful!
    I called for cancellation of service on end of May. Cancellation department said they need charge $800 if I paid it TODAY. I gave the credit card information and agreed to charge it as the penalty. Next day I found my account online it has not canceled that they are not able to CANCEL my account, and asked me to write letter to ADT Corp to cancel account.
    I got service charge on June after I mailed cancellation letter. Safestreet told me they will refund the portion and follow up with me on cancellation processing on first week of June.

    NO RETURNING CALL, NO FOLLOW UP, NO CANCELLATION, BUT CHARGE MONTHLY FEE $51.99

    After half month passed, I call again (because no one take care of it) …
    Cancellaiton department told me that they will charge $800 if I paid it TODAY!!!
    They said exactly same thing on May and charged $51.99 on June (after I canceled service.)

    The agent, Jim won’t let me talk to previous agent who handled my case (and she sits next by him) … Jim also won’t let me talk, because he want to talk (ask for $800) but can’t deliver result. Jim force me to pay $800 TODAY to cancel.
    I said last month $800 was penalty amount as May, and I paid $51.99 extra on June
    … then Jim QUESTIONED me “do you want to cancel it or not TODAY? ($800 and TODAY ONLY) otherwise GOODBYE!”

    HOW LONG IT NEEDS TO CANCEL AN ACCOUNT WITH CREDIT CARD INFO TO PAY PENALTY AND CONTINUING CHARGE MONTHLY SERVICE FEE?
    SAFESTREET CAN NOT HANDLE A SIMPLE THING, WE ARE TOTALLY UNSATISFIED SAFESTREET’S SERVICE? NEVER EVER RECOMMAND THIS COMPANY.

    Read More
  9. User Score
    0
    June 13th, 2017 Allendale, MI
    1 people found this review helpful!
    They installed an ADT security system that never worked properly. Despite my complaints they never fixed the issue and continually wanted to send out a tech, at my expense of course, even though their tech never installed the system properly in the first place. I repeat, it NEVER WORKED.
    Read More
  10. User Score
    10
    June 12th, 2017 Rye, NY
    0 people found this review helpful!
    David B did a great job installing my new system. Also answered all my question I thank him very much for his help.
    Read More
  11. User Score
    10
    June 3rd, 2017 Fair Lawn, NJ
    0 people found this review helpful!
    Delivery and installation went flawless. Our technician, Jason L, was great. He installed everything within a couple of hours and explained how system works. Very happy with service received from Jason.
    Read More
  12. User Score
    0
    May 30th, 2017 Uncasville, CT
    1 people found this review helpful!
    In fairness to the company upon first contact my girlfriend and I were very pleased with the installation and setup of our system. The people we have interacted with in person are top notch and don’t deserve to be associated with the conduct of Safe Streets USA and ADT as a whole.

    Once the ink dries on your contract you will find any interaction with either company to be convoluted and confusing. Leaving you equal parts unsatisfied and frustrated. It took us a full month to have a problem resolved with our panel that the tech that came on site explained could have been handled over the phone. Every contact leaves you getting bounced between the two companies that only unite in their apathetic approach to dealing with there customers.

    The final straw in our short story comes with the sale of our house. We informed both companies that we will need to break our contact as we do not have a location where the system is allowable and our buyer is not interested in taking over the contract. Not looking for a complete forgiveness but only to come to a fair resolution for both parties involved. Both companies came back with a figure over 1,000 dollars to terminate the contract. When my girlfriend voice her concern with that number she was meet with a dead-end and no offer of solution aside from paying or transfer. I myself reach out after her fruitless attempts only to share in the same frustration. The story is as follows Safe Street Blames ADT and ADT clams to have no control over their contractors. So as a young couple just starting out we face spending over $1000 on …………..well nothing! The company we pay to watch over us is willing to take money for us for no service rendered contact or not feels like being taken advantage of. Just say it out loud. YOU GIVE ME 1000 DOLLARS AND IN RETURN I WILL LET YOU OUT OF A CONTRACT. FOR A SERVICE YOU NO LONGER NEED AND WILL NOT BE USEING. THANK YOU for calling!

    In closing I know a contract was signed, but in a time where you can buy everything on the internet at cut throat prices, customer service should be priority one of companies trying to stay relevant. Safe Streets USA and ADT fall far short in my experience. My advice to anyone looking for an alarm system is to look elsewhere. The only reason these companies can employ such strong arm tactics and contracts that only serve themselves is because we as consumers allow it. Somewhere out there is a simple to install highly effective system in which you are not locked in to a long term contract just to have the basic comfort of security. I would go as far as to settle for a company that cares more about their customer base than sales numbers. We will most likely lose our money in this one. I only hope to save whoever takes the time to read this review the same fate. If you life changes in the three years don’t expect these companies to be on your side.

    Read More
  13. User Score
    0
    May 27th, 2017 Hartsville, SC
    0 people found this review helpful!
    HORRIBLE !! They came to install ADT PULSE and the tech SHUT OFF our AUDIABLE alarm! AND ADDED a DELAY. It took 5 mins before the system registered that the alarm had been tripped!! We have been trying for 3 hours to try to get them to help us and NOTHING! they say they can’t help us!!??? WTH? YOUR tech messed it up, and now you expect us to wait till tues.4 DAYS!!! How about make the person who messed it up come out and fix it??? or send someone else to fix it correctly! BEYOND ANGRY. Now this tech knows our address, the layout of our home, the contents AND that our alarm isn’t working!!!! Tried calling and the customer rep, Zack, LAUGHED at me!! Derrick V of the Columbia SC area is who messed everything up BE WARNED.. STAY AWAY from this company. We actually have ADT and this sorry excuse for a “security” company is contracted with them. REFUSE TO USE THIS COMPANY!!!!
    Read More
  14. User Score
    10
    May 27th, 2017
    1 people found this review helpful!
    Our Installer was Nicholas A and he was very nice and professional. He explained everything to my wife and I. On the other people’s review I read that the promotion of giving $100.00 on a visa was a scam. I hope they are wrong so I am expecting ADT to honor that promise, So far we are happy with ADT and Nicholas for a job well done.
    Read More
  15. User Score
    2
    May 18th, 2017
    1 people found this review helpful!
    I was promised a rebate after 3 months. I’ve called for 2 straight months to only get the run around. They promise you something and then don’t deliver. In the mean time you are locked into a contract that you can’t get out of without paying thousands.
    So be very wary of their sales teams. Shady liars.
    Not to mention the installer stapled the wires across the middle of our walls and now we have to pay someone to fix the damage he did.
    Read More
  16. User Score
    0
    May 10th, 2017 Ellijay, GA
    0 people found this review helpful!
    These people will rob you blind, they will take more money from you than the crooks robbing your house. When you call customer service they cannot even explain your bill. Then they refuse to connect you with billing. Instead they tell you billing will call you back, but could not even say if that would be in the next three days. Remember ADT subs out there work,. instead of having there own technicians. I came home from vacation to find my house had been robbed to the tune of about $4000. I had to leave town for work in four days. In a panic I called ADT, who sent out Safe street USA The time they and ATD were done with me I was out almost another $4000. Whatever you do don’t let them no you were just robbed .It;s like yelling take my money.
    Read More
  17. User Score
    0
    May 8th, 2017 Takoma Park, MD
    1 people found this review helpful!
    Safe street USA has the worst customer service in an AMERICA. They are disgustingly rude and disrespectful. I have never had ever had to deal with a company with customer services this bad. They are untruthful about their contract and their raggedy equipment. They will lock you in a contract that on broken by DEATH. They might not even let you out then, they might come to your grave demanding payment.
    Read More
  18. User Score
    10
    March 21st, 2017
    1 people found this review helpful!
    The installer( Matt B) was exceptional. Very Professional and to the point. Answered all questions, no pressure. Walked us through the entire process ; Contract, fees, use.
    Read More
  19. User Score
    0
    February 2nd, 2017 Richmond, VA
    4 people found this review helpful!
    Safe streets offers to provide a $100 rebate for signing up, but never delivers on the promise. When I called to notify them, I was redirected to ADT or a dead line. They are a bunch of crooks – avoid at all costs
    Read More
  20. User Score
    0
    January 10th, 2017
    3 people found this review helpful!
    They suck. They operate just like a new jersey company would…like the crooked mob.
    Read More

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Our Score
8.1
User Score
3.1
Rank this Company

Ratings Breakdown

Price

Monthly price (landline)
$28.99–62.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
41
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,035