Best Home Security Companys

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#8
AlarmGrid-Logo

SafeStreets USA

Similar to: ADT Security

Our Score
7.7
User Score
3.4

Visit Site

Our Score
7.7
User Score
3.4
Rank this Company

Ratings Breakdown

Price

Monthly price (landline)
$28.99–62.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
77

This Review is maintained by Chase Sagum

Review Last Updated: June 5, 2018

Safe Streets USA is an ADT authorized dealer and has been serving over half of the United States for 25 years. Safe Streets USA uses ADT’s high-quality security system equipment. Honeywell manufactures the home security system equipment and control panels. This equipment offers the latest alarm technologies. The equipment and monitoring packages for their alarm systems are the same packages offered by ADT; however, Safe Streets USA charges much higher monthly fees and installation fees than ADT for the same products and services, and customers might consider other home security options before making a final decision.

The Good

  • Good Online Transparency
  • Home Automation Options
  • Backup Battery Provided
  • Full Technology Suite
  • Money-Back Guarantee

One area in which Safe Streets USA excels is its online transparency, particularly concerning pricing. Potential customers of the security company can easily find information on monthly monitoring, upfront costs such as installation fees, and contract terms. Providing this important information upfront sets the company apart from many home security companies that try to hide this information or make it difficult to access. SafeStreets offers a number of helpful, baseline home automation features (ADT Pulse Interactive) in addition to its home security package, including remote controls over lighting, thermostats, door locks, and small appliances.

Safe Streets USA offers an impressive array of security features including a video doorbell camera, door sensors, window sensors, carbon monoxide detectors, ADT Pulse® Voice Mobile App, remote access, and security cameras to allow for video monitoring. Combined with its automation and other smart home features, SafeStreets USA’s technology makes it a very competitive player in the home security industry.

Safe Streets USA also provides users with a backup battery to power the security system if the power goes out. And with Safe Street USA’s professional installation, customers won’t need to worry about where to place sensors or cameras; alarm company technicians will find the best strategic locations possible for a security camera and your other equipment. For added peace of mind, SafeStreets offers a six-month money-back guarantee on every professional installation. The alarm company also offers a less expensive package at $28.99/month (but this package is not marketed on the website, and does not come with a warranty).

The Bad

  • Contract and Cancellation
  • Unclear Moving Option

All security and automation packages from Safe Streets USA come with a 36-month contract. Some companies offer much more flexibility in this regard with either shorter contracts or no contracts at all. Furthermore, if customers want to cancel their home security subscription before the contract has expired, they are required to contact customer service and pay 75% of the remaining balance, which can result in thousands of dollars. Additional charges or fees may apply in areas that require guard response or applicable municipal permits. The home security system remains the property of ADT, as it is an authorized dealer. Other companies allow you to keep the security system when you cancel your contract and require you to pay less percentage of the balance (some as low as 20%) at the time of cancellation.

It’s also unclear as to whether Safe Streets USA charges a fee for when customers want to move their security systems to a new location. Because the systems are professionally installed, it’s conceivable that a fee would apply in these instances; however, the alarm company does not appear to mention this policy on its site.

The Bottom Line

As an ADT authorized dealer, Safe Streets USA offers the same products and ADT monitoring; however, the company appears to be offering these services at a much higher price. And though the company is much more transparent about its pricing and terms than many home security providers, customers might consider investigating companies with more comprehensive home security and home automation features, a more flexible contract, and more reasonable rates. If interested, check out the profiles and reviews for Protect America, Frontpoint Security, Simplisafe Home Security. Read all Safe Streets USA Security Reviews below.

View Top-Rated Companies

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.0
$19.99-$42.99
$0

#2

7.3
$34.99
$99

#3

3.3
29.99-59.95
$99

#8
AlarmGrid-Logo

3.4
$28.99–62.99
$99

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77 SafeStreets USA Reviews

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  1. User Score
    0
    June 12th, 2018
    0 people found this review helpful!
    My advice: Don’t deal with them. At least not in PA. They asked me for my house deed several times. Including having me email it either by scanning it or through a picture sent by email. They claimed ADT required this info before installation. I asked the tech to leave and promptly called ADT to verify, and in the end this claim was a complete lie.

    If you want ADT, insist on an ADT tech to do the install.

    Read More
  2. User Score
    0
    June 5th, 2018
    0 people found this review helpful!
    Worst company I have ever dealt with in my 50 years on this planet. Customer service is exteremely rude, and even hung the phone up on me several times. They are not concerned about anything except getting your money. After you sign the contract, they are not one tiny bit interested in helping you with any issue! BUYER BEWARE!!! Wish I had never signed a contract with these dishonest people! Absolute worst company out there!
    Read More
  3. User Score
    0
    May 31st, 2018
    0 people found this review helpful!
    All about the now, they treat technicians and customers all the same, Horrible….switch and bait with the $99.00, and charge you up the Ying Yang. They make there techs drive all over the state and it’s like pulling teeth getting compensated unless you get a lawyer. After 3day they threaten the ones that are weak with sueing for remaining balance!!! It is my new mission in life besides living out my dreams to expose safestreets for the decisive company they are to employees and customers!!!!! Beware!!!
    Read More
  4. User Score
    10
    April 22nd, 2018
    0 people found this review helpful!
    Gino is a great installer I can’t say anything about the service since it was just installed. I can say the technician that showed up was very professional, courteous and knowledgeable about all the products the installation was done quickly and efficiently
    Read More
  5. User Score
    0
    April 21st, 2018
    1 people found this review helpful!
    Find it hilarious that the review article lists transparency as one of thier good qualities. Tried to get their “free quote” from their website and have instead suffered through multiple phone calls the last of which was for a 35 min sales pitch about the greatness of thier equipment & service with still no idea of how much it costs. Anytime a company has to make that hard of a sales pitch it raises red flags for me and reading the customer reviews I can see why. I have a feeling I’ll be going with the SafeTouch dealer instead. No long, drawn out, pushy phone calls from them.
    Read More
  6. User Score
    0
    April 11th, 2018 Winter Park, FL
    5 people found this review helpful!
    RUN, RUN AWAY as far as you can. This company is hands down one of the worst most horrible and a nightmare of a company to deal with as I have ever encountered in the last 50 years of my life. Do yourself and your peace of mind a favor and get as far away from this company as possible. ZERO STARS across the board. #1 The system was already in my mother’s house when she moved in. She called to have it connected and the technicians came out on 2-3 separate occasions to get it up and going and the alarm has never worked properly “AT ALL”. So, because of non-performance, she cancelled the service. It has been 6 months now and Safe Street has been on a relentless persuit to collect on the entire contract. We have explained the situation to them and they do not care about anything but collecting the entire contract money. They have been rude, unprofessional to the extent that you’d think you were dealing with a telemarketing scam operation. I stepped in to try to resolve this matter amicably and peacefully to no avail. They talk over you, treat you like you’ve wronged them and even after we asked to be put on the “do not call list” which they said they would, have continued relentlessly with their harassment. We contacted ADT corporate who by the way were the polar opposite of their authorized dealer to see if they could help us since they are representing ADT and they said they would reach out to them to see what they could do but, the harassment still continues. Our next step is to let our attorney handle this because we have record of every phone call and countless messages they have left us and this will end up costing them 10x the amount that their trying to collect from an elderly woman with dementia. Again, I have never encountered any business with as horrible ethics, standards, practices and dealing with and such rudeness when you try to work something out with them that was obviously beyond your control and their fault to begin with.
    Read More
  7. User Score
    8
    April 10th, 2018 Fullerton, CA
    0 people found this review helpful!
    Installation was seamless. Installer was courteous & detailed with his explanations.
    Read More
  8. User Score
    0
    April 1st, 2018
    2 people found this review helpful!
    Customer service is horrible
    Read More
  9. User Score
    0
    March 21st, 2018 Linden, TN
    2 people found this review helpful!
    House burnt I have no home. They want $1000 Dollars to cancel the contract. If we did have a New home. I have to pay Another $99 dollars and won’t even get the same amount of equipment. They Also Tell you that you Get $100 Prepayed Credit card for signing up.. SCAM SCAM SCAM LIES LIES LIES. SHOULDNT ADT TELL YOU THAT THEY HAVE A SECOND PARTY THAT YOU HAVE TO SIGN WITH AND SHOULDNT SAFE STREET ALSO MAKE YOU AWARE OF THERE B.S CONTRACT. DONT WASTE YOUR TIME OR MONEY.
    Read More
  10. User Score
    10
    March 8th, 2018
    0 people found this review helpful!
    Awesome company and they went above and beyond what was promised by the phone rep. I would recommend them to anyone!!.
    Read More
  11. User Score
    10
    March 7th, 2018 Zephyrhills, FL
    0 people found this review helpful!
    Orlando is a great installer. He has worked so very hard to get my system up and going. He really cares about the customer which is very hard to find now days.He is very pleasant and real easy to talk with.He made sure I had no questions before he left.HE should have a BIG ATTA BOY!!! I feel much safer now.THANKS AGAIN ORLANDO.
    Read More
  12. User Score
    0
    February 28th, 2018
    3 people found this review helpful!
    This is the WORST security company that is out. I did not even request them I requested ADT and this company showed up. I have been dealing with faulty equipment, service workers not showing up and not calling to state that they will be late or not coming. Customer service is the worst as well they have no idea what they are talikngi about. I have been dealing with them for therr months and I regret everyday that I have to deal with them. DO NOT SIGN with this company or you will regret it. I am too angry to really express the servive they have provided thus far!!!!!!!!!!!
    Read More
  13. User Score
    0
    February 23rd, 2018 Fountain Hills, AZ
    3 people found this review helpful!
    Safe Streets USA make me what turned out to be a false promise of a $100 VISA cash card as a “hook” to get you to buy. I never received the card. In following up with the company after being transferred to about four different persons, they each refused to do anything about it. They each gave the party line, namely “there is nothing we can do about that”. In other words “too bad, so sad”, you are only the customer. It became obvious to me that once they get your money, they care nothing about the customer nor do they care about their promise to give me the $100 VISA card. They will tell you anything to get the sale and then they are done with you. Yet, now that they have broke their part of the contract they claim I must uphold my part of the contract. They need to learn contract law. Iasked to obtain names and numbers of top management. They gave me none. Just basically hung up on me. Do not do business with ADT Safe Streets USA is my recommendation. There are plenty of reputable companies to choose from for home security.
    Read More
  14. User Score
    1
    February 22nd, 2018 Rancho Cucamonga, CA
    4 people found this review helpful!
    I cannot believe that a security company can be so dishonest and unsafe to deal with. They promise you the world when you want to sign up with them. Once they have you, good luck… The technicians charge you whatever they want while on site, installing it. You never really know how much an extra motion detector will cost you, until it is installed. The techs basically charge you whatever they feel on the spot, and then, when you call their headquarters to find out about fees and additional detectors, all of a sudden, the prices become significantly cheaper. Something that was supposed to cost me $200 turned into a $600 affair. Bunch of bull shit. Will cancel their stupid service and go with someone else
    Read More
  15. User Score
    0
    February 12th, 2018
    2 people found this review helpful!
    Safestreets sales people lie about their services and pricing completely. After they come in your house and set up services they then email you the contract that is opposite of what the salesperson tells you. And they only give you 3 days to cancel service. They are liars and cheaters! Run from safestreet
    Read More
  16. User Score
    10
    February 2nd, 2018 Pomona, CA
    0 people found this review helpful!
    I and my family were very satisfied with the sales team Brad and his assistant, that visited our home. They assessed our need and helped us select the best equipment for our needs.

    The service installation consultant, Josh, was very professional. He arrived on time. Josh handled the installation in a timely manner. Josh took the time to explained how to use the key pad and remote use of our system.

    The customer care, Customer Service, has followed up to ask how our process has been and to reassure us that if we have any problems or concerns to contact them immediately. I am confident from the service we’ve received thus far that they will be there when we need them.

    Read More
  17. User Score
    0
    January 25th, 2018 Chesterfield, VA
    2 people found this review helpful!
    Incredibly creepy company with a horrible sales pitch. A man came to my door in the evening and immediately tried to push me into letting him in my house multiple times. He was very pushy and motioned as if to let himself in my home several times. I refused to let him in and he told me that he would “hate for (my) house to catch on fire” which was also very creepy and gave me a business card for this company. I felt disturbed and wary afterwards.
    Read More
  18. User Score
    0
    January 18th, 2018 Saint Marys, GA
    3 people found this review helpful!
    I was talking to a man from safe streets and he ask if I was the home owner and I said no and he said he couldn’t talk to me so my daughter is the him owner and she talked to the sales representative but her credit wouldn’t go through so he ran my credit and it passed so my daughter set everything up on my social security number and the rep said it wouldn’t be in my name.We the installation guy came and hooked it all up and never mentioned one time there was a contract and after he was done he ask for us to sign his phone to verify he completed the job and it worked my daughter had just got home not long before he came and was very tired because she worked night shift so he told me I could sign for her and he told me that it wasn’t a contract so I thought that was all I was signing was saying he was finished.Well 2 months later I get a call from safe streets saying my bill was behind and I ask them what bill and they said I signed as house owner and I was responsible for the bill and I explained to them what was done and they still insisted that I have to pay it.I am on social security disability and I don’t have that kind of money each month so now it’s up for disconnecting and they want me to pay $1400 for the rest of the contract and I told them all I had left was $25 a month and I was told that wasn’t satisfactory and they couldn’t take that amount.They ask me if I was going to file a police report on it because I feel like I was conNed and very much misled into signing.
    Read More
  19. User Score
    8
    January 13th, 2018 Kitty Hawk, NC
    1 people found this review helpful!
    My husband Charles and I were pleased with the knowledgeable and courteous service given tot us by David W., an Installation Consultant from Ashland, VA. He installed the ADT system expertly and then patiently taught us how to use it. We appreciate his helpfulness very much- and are pleased with our security system!
    Read More
  20. User Score
    0
    January 10th, 2018 Orlando, FL
    1 people found this review helpful!
    A company of liars and cheats. Adt should drop them asap.Oregon state
    Read More

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Our Score
7.7
User Score
3.4
Rank this Company

Ratings Breakdown

Price

Monthly price (landline)
$28.99–62.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
77
Our Score
9.0
User Score
8.0
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,184