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#9
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SafeStreets USA Reviews

Reviews of SafeStreets USA from real customers
(90 verified)

Our Score
7.7
User Score
3.3

See Top Rated

Our Score
7.7
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly price (landline)
$28.99–62.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
90

Overall Score

Based on ranking criteria
7.7 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: November 12, 2018

Most Helpful Reviews

  1. User Score
    0
    nurseboy6969
    June 5th, 2018 
    Worst company I have ever dealt with in my 50 years on this planet. Customer service is exteremely rude, and even hung the phone up on me several times. They are not concerned about anything except getting your money. After you sign the contract, they are not one tiny bit interested in helping you with any issue! BUYER BEWARE!!! Wish I had never signed a contract with these dishonest people! Absolute worst company out there!Read More
  2. User Score
    0
    James Gathright
    May 31st, 2018 
    All about the now, they treat technicians and customers all the same, Horrible....switch and bait with the $99.00, and charge you up the Ying Yang. They make there techs drive all over the state and it's like pulling teeth getting compensated unless you get a lawyer. After 3day they threaten the ones that are weak with sueing for remaining balance!!! It is my new mission in life besides living out my dreams to expose safestreets for the decisive company they are to employees and customers!!!!! Beware!!!Read More

The Good

  • Good Online Transparency
  • Home Automation Options
  • Backup Battery Provided
  • Full Technology Suite
  • Money-Back Guarantee

One area in which Safe Streets USA excels is its online transparency, particularly concerning pricing. Potential customers of the security company can easily find information on monthly monitoring, upfront costs such as installation fees, and contract terms. Providing this important information upfront sets the company apart from many home security companies that try to hide this information or make it difficult to access. SafeStreets offers a number of helpful, baseline home automation features (ADT Pulse Interactive) in addition to its home security package, including remote controls over lighting, thermostats, door locks, and small appliances.

Safe Streets USA offers an impressive array of security features including a video doorbell camera, door sensors, window sensors, carbon monoxide detectors, ADT Pulse® Voice Mobile App, remote access, and security cameras to allow for video monitoring. Combined with its automation and other smart home features, SafeStreets USA’s technology makes it a very competitive player in the home security industry.

Safe Streets USA also provides users with a backup battery to power the security system if the power goes out. And with Safe Street USA’s professional installation, customers won’t need to worry about where to place sensors or cameras; alarm company technicians will find the best strategic locations possible for a security camera and your other equipment. For added peace of mind, SafeStreets offers a six-month money-back guarantee on every professional installation. The alarm company also offers a less expensive package at $28.99/month (but this package is not marketed on the website, and does not come with a warranty).

The Bad

  • Contract and Cancellation
  • Unclear Moving Option

All security and automation packages from Safe Streets USA come with a 36-month contract. Some companies offer much more flexibility in this regard with either shorter contracts or no contracts at all. Furthermore, if customers want to cancel their home security subscription before the contract has expired, they are required to contact customer service and pay 75% of the remaining balance, which can result in thousands of dollars. Additional charges or fees may apply in areas that require guard response or applicable municipal permits. The home security system remains the property of ADT, as it is an authorized dealer. Other companies allow you to keep the security system when you cancel your contract and require you to pay less percentage of the balance (some as low as 20%) at the time of cancellation.

It’s also unclear as to whether Safe Streets USA charges a fee for when customers want to move their security systems to a new location. Because the systems are professionally installed, it’s conceivable that a fee would apply in these instances; however, the alarm company does not appear to mention this policy on its site.

The Bottom Line

As an ADT authorized dealer, Safe Streets USA offers the same products and ADT monitoring; however, the company appears to be offering these services at a much higher price. And though the company is much more transparent about its pricing and terms than many home security providers, customers might consider investigating companies with more comprehensive home security and home automation features, a more flexible contract, and more reasonable rates. If interested, check out the profiles and reviews for Protect America, Frontpoint Security, Simplisafe Home Security. Read all Safe Streets USA Security Reviews below.

View Top-Rated Companies

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#9
AlarmGrid-Logo

3.3
$28.99–62.99
$99

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90 SafeStreets USA Reviews

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  1. User Score
    10
    December 1st, 2018 Kaneohe, HI
    0 people found this review helpful!
    Joshua was a true professional. Courteous, knowledgeable and polite!
    A great asset to your company!
    Read More
  2. User Score
    0
    October 13th, 2018 Spokane, WA
    0 people found this review helpful!
    Did not install a sensor correctly, did not provide provide remotes as ordered, did not show up on time, did not come to the correct address, no showed when scheduled to come fix, left several messages that went unreturned, set up verbal passcode was not what I provided and didn’t disclose – had to call ADT directly and request it mailed.
    Read More
  3. User Score
    0
    September 10th, 2018 Portsmouth, OH
    1 people found this review helpful!
    No promised $100 rebate card. Promised homeowners insurance savings I received none. Improperly install sensors now they don’t work. Don’t honor 6 month same as cash guarantee.
    Read More
  4. User Score
    0
    September 5th, 2018 South Jordan, UT
    0 people found this review helpful!
    I have almost fulfilled a contract with these people and ADT is great but never go through Safestreets USA!!! This contract was in my mother’s name and when she passed I called and
    ask they transfer to me or cancel and they refused to do this. Anytime I had a problem which was numerous the person I spoke with was very rude. I called one day to tell them the system wasn’t working and she replied what do you want me to do?? They lied and said windows were protected and found out they aren’t. Bad service deal with ADT direct!!
    Read More
  5. User Score
    0
    August 23rd, 2018 Port Saint Lucie, FL
    1 people found this review helpful!
    I was just woken by my door bell ringing and hard knocks on my door by a sales representative from this company at 7:45 tonight. I told her that this is a no solicitation Neighborhood (signs posted). Totally turned off by this sales tactic at this time in the evening. For that reason would not consider doing business with this person or company.
    Read More
  6. User Score
    0
    August 22nd, 2018
    1 people found this review helpful!
    Don’t get anything from this company.They will lie to you and tell you things that are not true just to sucker you into a contract.When the tech comes to install the system and he gets done they will ask you to sign that they done the installation and it works and then they tell you what you are signing IS NOT A CONTRACT it’s just saying that it shows what they did and you don’t get any paper work saying it’s a contract and you sign it and then they expect you to be responsible for the bill and you’re not even the home owners and that’s one of their strict policys YOU HAVE TO BE THE HOME OWNER and I am not but still hold me for the bill.Try and cancel it and they charge you an outrageous price and if your on Ssdi and don’t have a lot of money then they won’t accept your payment and will call at least 2 times a day and sometimes 6 days a week.Even after telling them not to call anymore.
    Read More
  7. User Score
    0
    August 14th, 2018
    1 people found this review helpful!
    Preface – This is the first negative review of a company i have ever felt strongly enough to write and share.

    BAIT AND SWITCH. WORST COMPANY EVER. This is a bait and switch with ADT. We called ADT to sign up for service. The phone was answered ADT, and there was never a mention of Safe Streets USA. We signed up for an ADT service and every time the alarm would go off we were called by ADT. Our yard signs were ADT, and the system said ADT.

    We sold our house in July and were told if the new owners signed up for a system of equal or greater value we would not owe ADT any money. The new owners did as we requested through the realtor. We called ADT and were told we had fulfilled our end of the deal. We are now being harassed for the balance of the contract from Safe Streets USA. It’s the first time we have heard this name. ADT corporate says there is nothing they can do and Safe Streets USA is beyond not helpful as they try to collect money. I have spent hours on the phone with both companies. SAFE STREETS USA IS THE BIGGEST SCAM. They pose as ADT until it’s time to collect money. Funny that the direct debit, where they happily collected money when we owned the home, is marked as ADT.

    Read More
  8. User Score
    0
    July 25th, 2018 Miami, FL
    2 people found this review helpful!
    I moved and cancelled my services over 3 months ago and receive daily harassment from this company. They will not send you a cancellation bill, yet they call to collect a debt. It’s incredible really. Depending on who you talk to the reason for harassment is different.
    Read More
  9. User Score
    0
    July 23rd, 2018 Woodridge, IL
    2 people found this review helpful!
    OMG this company is HORRIBLE!!! The installer spent OVER 8 HOURS installing our so called equipment. They have been calling me non stop telling me something is wrong w/ my thermostat etc and that they need me to resign paperwork that I have already sent back to them twice. I am so fed up!!!
    Read More
  10. User Score
    0
    July 13th, 2018
    1 people found this review helpful!
    Beware of this business. They don’t care about your family. It’s a scam.
    Read More
  11. User Score
    0
    July 10th, 2018
    1 people found this review helpful!
    This is the worst company you could get in.They will lie to and tell you things to get your signature and tell you it’s not a contract and tell you your not responsible for anything and if your not the home owner then you can’t do it but when you put your name on their phone or tablet then your are the one to pay the bill.Tried to get everything fixed after about a month or so after being contacted about being behind but no one seemed interested in fixing it all they wanted to do is keep finding reasons to blame you for being behind instead of finding a way to fix it.You can’t talk to them because they will get irate and tell you you have to pay.I am on social security disability and don’t have a lot of money so they REFUSE to work with you because they want you to pay amounts like over $200 a month when you don’t have but about $28 month left.They are worse than a scammer.If you don’t want lied to and taken advantage of then stay Dar away from them.
    Read More
  12. User Score
    10
    July 2nd, 2018 Edgewater, FL
    0 people found this review helpful!
    They were very transparent with pricing and to what I would be receiving. Installer showed up right on time. Did a fantastic job with installation. Very seamless. System seems to be working as designed. I signed up for 3 year contract. I did a lot of research first and this contract is better than most. Some companies want a 5 year contract or charge you upfront high costs for a 3 year contract. I paid $99 up front for 3 doors, 6 windows, 2 glass breaks, 1 camera inside, & 2 cameras outside with a 3 year contract. ADT has a great reputation so I decided to do ADT through SafeStreets because they had better options than corporate ADT.
    Read More
  13. User Score
    0
    June 22nd, 2018
    1 people found this review helpful!
    They literally had an appointment set up with us for a month and then sent a vague weird email canceling the day before saying they couldn’t service our house. An alarm system is already in place so why can’t they service it? Waste of time. Go elsewhere.
    Read More
  14. User Score
    0
    June 12th, 2018
    1 people found this review helpful!
    My advice: Don’t deal with them. At least not in PA. They asked me for my house deed several times. Including having me email it either by scanning it or through a picture sent by email. They claimed ADT required this info before installation. I asked the tech to leave and promptly called ADT to verify, and in the end this claim was a complete lie.

    If you want ADT, insist on an ADT tech to do the install.

    Read More
  15. User Score
    0
    June 5th, 2018
    1 people found this review helpful!
    Worst company I have ever dealt with in my 50 years on this planet. Customer service is exteremely rude, and even hung the phone up on me several times. They are not concerned about anything except getting your money. After you sign the contract, they are not one tiny bit interested in helping you with any issue! BUYER BEWARE!!! Wish I had never signed a contract with these dishonest people! Absolute worst company out there!
    Read More
  16. User Score
    0
    May 31st, 2018
    3 people found this review helpful!
    All about the now, they treat technicians and customers all the same, Horrible….switch and bait with the $99.00, and charge you up the Ying Yang. They make there techs drive all over the state and it’s like pulling teeth getting compensated unless you get a lawyer. After 3day they threaten the ones that are weak with sueing for remaining balance!!! It is my new mission in life besides living out my dreams to expose safestreets for the decisive company they are to employees and customers!!!!! Beware!!!
    Read More
  17. User Score
    10
    April 22nd, 2018
    0 people found this review helpful!
    Gino is a great installer I can’t say anything about the service since it was just installed. I can say the technician that showed up was very professional, courteous and knowledgeable about all the products the installation was done quickly and efficiently
    Read More
  18. User Score
    0
    April 21st, 2018
    2 people found this review helpful!
    Find it hilarious that the review article lists transparency as one of thier good qualities. Tried to get their “free quote” from their website and have instead suffered through multiple phone calls the last of which was for a 35 min sales pitch about the greatness of thier equipment & service with still no idea of how much it costs. Anytime a company has to make that hard of a sales pitch it raises red flags for me and reading the customer reviews I can see why. I have a feeling I’ll be going with the SafeTouch dealer instead. No long, drawn out, pushy phone calls from them.
    Read More
  19. User Score
    0
    April 11th, 2018 Winter Park, FL
    6 people found this review helpful!
    RUN, RUN AWAY as far as you can. This company is hands down one of the worst most horrible and a nightmare of a company to deal with as I have ever encountered in the last 50 years of my life. Do yourself and your peace of mind a favor and get as far away from this company as possible. ZERO STARS across the board. #1 The system was already in my mother’s house when she moved in. She called to have it connected and the technicians came out on 2-3 separate occasions to get it up and going and the alarm has never worked properly “AT ALL”. So, because of non-performance, she cancelled the service. It has been 6 months now and Safe Street has been on a relentless persuit to collect on the entire contract. We have explained the situation to them and they do not care about anything but collecting the entire contract money. They have been rude, unprofessional to the extent that you’d think you were dealing with a telemarketing scam operation. I stepped in to try to resolve this matter amicably and peacefully to no avail. They talk over you, treat you like you’ve wronged them and even after we asked to be put on the “do not call list” which they said they would, have continued relentlessly with their harassment. We contacted ADT corporate who by the way were the polar opposite of their authorized dealer to see if they could help us since they are representing ADT and they said they would reach out to them to see what they could do but, the harassment still continues. Our next step is to let our attorney handle this because we have record of every phone call and countless messages they have left us and this will end up costing them 10x the amount that their trying to collect from an elderly woman with dementia. Again, I have never encountered any business with as horrible ethics, standards, practices and dealing with and such rudeness when you try to work something out with them that was obviously beyond your control and their fault to begin with.
    Read More
  20. User Score
    8
    April 10th, 2018 Fullerton, CA
    0 people found this review helpful!
    Installation was seamless. Installer was courteous & detailed with his explanations.
    Read More
  21. User Score
    0
    April 1st, 2018
    3 people found this review helpful!
    Customer service is horrible
    Read More
  22. User Score
    0
    March 21st, 2018 Linden, TN
    4 people found this review helpful!
    House burnt I have no home. They want $1000 Dollars to cancel the contract. If we did have a New home. I have to pay Another $99 dollars and won’t even get the same amount of equipment. They Also Tell you that you Get $100 Prepayed Credit card for signing up.. SCAM SCAM SCAM LIES LIES LIES. SHOULDNT ADT TELL YOU THAT THEY HAVE A SECOND PARTY THAT YOU HAVE TO SIGN WITH AND SHOULDNT SAFE STREET ALSO MAKE YOU AWARE OF THERE B.S CONTRACT. DONT WASTE YOUR TIME OR MONEY.
    Read More
  23. User Score
    10
    March 8th, 2018
    0 people found this review helpful!
    Awesome company and they went above and beyond what was promised by the phone rep. I would recommend them to anyone!!.
    Read More
  24. User Score
    10
    March 7th, 2018 Zephyrhills, FL
    0 people found this review helpful!
    Orlando is a great installer. He has worked so very hard to get my system up and going. He really cares about the customer which is very hard to find now days.He is very pleasant and real easy to talk with.He made sure I had no questions before he left.HE should have a BIG ATTA BOY!!! I feel much safer now.THANKS AGAIN ORLANDO.
    Read More
  25. User Score
    0
    February 28th, 2018
    5 people found this review helpful!
    This is the WORST security company that is out. I did not even request them I requested ADT and this company showed up. I have been dealing with faulty equipment, service workers not showing up and not calling to state that they will be late or not coming. Customer service is the worst as well they have no idea what they are talikngi about. I have been dealing with them for therr months and I regret everyday that I have to deal with them. DO NOT SIGN with this company or you will regret it. I am too angry to really express the servive they have provided thus far!!!!!!!!!!!
    Read More
  26. User Score
    0
    February 23rd, 2018 Fountain Hills, AZ
    4 people found this review helpful!
    Safe Streets USA make me what turned out to be a false promise of a $100 VISA cash card as a “hook” to get you to buy. I never received the card. In following up with the company after being transferred to about four different persons, they each refused to do anything about it. They each gave the party line, namely “there is nothing we can do about that”. In other words “too bad, so sad”, you are only the customer. It became obvious to me that once they get your money, they care nothing about the customer nor do they care about their promise to give me the $100 VISA card. They will tell you anything to get the sale and then they are done with you. Yet, now that they have broke their part of the contract they claim I must uphold my part of the contract. They need to learn contract law. Iasked to obtain names and numbers of top management. They gave me none. Just basically hung up on me. Do not do business with ADT Safe Streets USA is my recommendation. There are plenty of reputable companies to choose from for home security.
    Read More
  27. User Score
    1
    February 22nd, 2018 Rancho Cucamonga, CA
    4 people found this review helpful!
    I cannot believe that a security company can be so dishonest and unsafe to deal with. They promise you the world when you want to sign up with them. Once they have you, good luck… The technicians charge you whatever they want while on site, installing it. You never really know how much an extra motion detector will cost you, until it is installed. The techs basically charge you whatever they feel on the spot, and then, when you call their headquarters to find out about fees and additional detectors, all of a sudden, the prices become significantly cheaper. Something that was supposed to cost me $200 turned into a $600 affair. Bunch of bull shit. Will cancel their stupid service and go with someone else
    Read More
  28. User Score
    0
    February 12th, 2018
    2 people found this review helpful!
    Safestreets sales people lie about their services and pricing completely. After they come in your house and set up services they then email you the contract that is opposite of what the salesperson tells you. And they only give you 3 days to cancel service. They are liars and cheaters! Run from safestreet
    Read More
  29. User Score
    10
    February 2nd, 2018 Pomona, CA
    0 people found this review helpful!
    I and my family were very satisfied with the sales team Brad and his assistant, that visited our home. They assessed our need and helped us select the best equipment for our needs.

    The service installation consultant, Josh, was very professional. He arrived on time. Josh handled the installation in a timely manner. Josh took the time to explained how to use the key pad and remote use of our system.

    The customer care, Customer Service, has followed up to ask how our process has been and to reassure us that if we have any problems or concerns to contact them immediately. I am confident from the service we’ve received thus far that they will be there when we need them.

    Read More
  30. User Score
    0
    January 25th, 2018 Chesterfield, VA
    2 people found this review helpful!
    Incredibly creepy company with a horrible sales pitch. A man came to my door in the evening and immediately tried to push me into letting him in my house multiple times. He was very pushy and motioned as if to let himself in my home several times. I refused to let him in and he told me that he would “hate for (my) house to catch on fire” which was also very creepy and gave me a business card for this company. I felt disturbed and wary afterwards.
    Read More
  31. User Score
    0
    January 18th, 2018 Saint Marys, GA
    3 people found this review helpful!
    I was talking to a man from safe streets and he ask if I was the home owner and I said no and he said he couldn’t talk to me so my daughter is the him owner and she talked to the sales representative but her credit wouldn’t go through so he ran my credit and it passed so my daughter set everything up on my social security number and the rep said it wouldn’t be in my name.We the installation guy came and hooked it all up and never mentioned one time there was a contract and after he was done he ask for us to sign his phone to verify he completed the job and it worked my daughter had just got home not long before he came and was very tired because she worked night shift so he told me I could sign for her and he told me that it wasn’t a contract so I thought that was all I was signing was saying he was finished.Well 2 months later I get a call from safe streets saying my bill was behind and I ask them what bill and they said I signed as house owner and I was responsible for the bill and I explained to them what was done and they still insisted that I have to pay it.I am on social security disability and I don’t have that kind of money each month so now it’s up for disconnecting and they want me to pay $1400 for the rest of the contract and I told them all I had left was $25 a month and I was told that wasn’t satisfactory and they couldn’t take that amount.They ask me if I was going to file a police report on it because I feel like I was conNed and very much misled into signing.
    Read More
  32. User Score
    8
    January 13th, 2018 Kitty Hawk, NC
    1 people found this review helpful!
    My husband Charles and I were pleased with the knowledgeable and courteous service given tot us by David W., an Installation Consultant from Ashland, VA. He installed the ADT system expertly and then patiently taught us how to use it. We appreciate his helpfulness very much- and are pleased with our security system!
    Read More
  33. User Score
    0
    January 10th, 2018 Orlando, FL
    1 people found this review helpful!
    A company of liars and cheats. Adt should drop them asap.Oregon state
    Read More
  34. User Score
    0
    January 5th, 2018 Tampa, FL
    2 people found this review helpful!
    Was made very uncomfortable by the salesman at my house speaking with my wife, in the dark at 7 at night. He looked like a stoner and was not getting the message that we were not interested.

    I asked for paperwork to look over and he said he WAS the paperwork and asked to come inside my home.

    Nope, not gonna happen strange person, in the dark. And don’t come back.

    We’re done here, is what I finally had to say in order to get him to go away.

    Read More
  35. User Score
    0
    January 4th, 2018
    2 people found this review helpful!
    Terrible company. When you contact them for anything their customer service is terrible. When you try to cancel the contract you can’t figure out if you’re too pay Safe Street or ADT.
    Read More
  36. User Score
    9
    January 2nd, 2018
    0 people found this review helpful!
    I had ADT added before the New Year. It was giving me problems, I called and asked for the best safe street worker to get my system up and working properly. Mr. Pedraza (Hector) came to my house and fixed the problem and told me about my system properly. He also checked over the work the other guy had installed and made corrections when needed. I am very satisfied with the work of Mr. Pedraza. When I am ready for the other ADT add products to be installed, I will ask for him.

    Mrs. Davis
    New customer

    Read More
  37. User Score
    0
    December 20th, 2017 Manassas, VA
    3 people found this review helpful!
    They delayed trpairs numerous times. The alarms continued to send false alarm signals with numerous harassing phone calls. Getting in touch with an agent is more difficult than winning the lotto. As much as I have liked ADT, Safe Streets seems like a scam company that they are partnered with and I won’t be renewing when my contract is up.
    Read More
  38. User Score
    6
    December 18th, 2017 San Anselmo, CA
    0 people found this review helpful!
    My alarm went off when I was away. The phone operator who phoned me was impossible to understand. She spoke so fast I cannot understand and was left more anxious.
    Read More
  39. User Score
    1
    December 14th, 2017 Pomona, CA
    1 people found this review helpful!
    They charged me $1200 to reinstall when I moved after already being a customer for several years. They delayed install numerous times. The alarms continued to send false alarm signals with numerous harassing phone calls. Getting in touch with an agent is more difficult than winning the lotto. As much as I have liked ADT, Safe Streets seems like a scam company that they are partnered with and I won’t be renewing when my contract is up.
    Read More
  40. User Score
    10
    December 10th, 2017
    1 people found this review helpful!
    The service teck went above and beyond making sure my new system was working properly. I would highly recommend Safe Streets.
    Read More
  41. User Score
    0
    December 5th, 2017 Arlington, VA
    2 people found this review helpful!
    Totally DREADFUL experience. The people I spoke with (or tried to speak with) were sloppy speakers, did not speak clearly or distinctly. They were thoroughly lackluster. I was a manager for a federal agency records department with a staff of 6. I insisted that each staff speak clearly and pleasantly with our customers. For many of our customers, this was their first interaction with “THE FEDERAL GOVERNMENT”, and they were terrified. I explained to my staff that for all intents, they WERE the government. If I were ordering from SafeStreets USA, based on my phone conversations, I would not order from this company.
    Read More
  42. User Score
    10
    November 27th, 2017
    1 people found this review helpful!
    I called yesterday and had my alarm system installed today. It has been a wonderful experience from talking to Marie and placing my order to meeting Jeremy when he installed our security system. I can now feel very secure in my home and when I am away from my home. You can’t beat the price and it was so easy. I was highly impressed with Jeremy’s knowledge and experience. I highly recommend this company.
    Read More
  43. User Score
    10
    November 15th, 2017
    1 people found this review helpful!
    Scott A. was my installer. He was early for the appt., which was nice. He got right to work with me going through my house to make sure that I would have the best system. After he installed it, he spent an hour with my daughter and me making sure that we understood how to use the system. He was very professional and I was impressed by his customer service. Thanks Scott and ADT!
    Read More
  44. User Score
    10
    November 1st, 2017 Mount Hope, WV
    1 people found this review helpful!
    Brandon S. came to install our security system for us today. He was excellent. He was very informative and patiently answered all of our questions. We are glad he was the one who came to our home to do the installation. Very nice, professional guy. Would highly recommend him.
    Read More
  45. User Score
    0
    November 1st, 2017 Kingsland, GA
    4 people found this review helpful!
    Not told at beginning that you are signing a contract.Installers misleading.
    Read More
  46. User Score
    9
    October 27th, 2017 Philadelphia, PA
    1 people found this review helpful!
    Drew installed and explained our system operation as he went along. He was very knowledgeable and patiently clarified all the questions we asked. His easy going pace and temperament made the process a very pleasant experience. He is due to return with a set of smaller size, less visible magnets for the casement windows, and we look forward to seeing him again.
    Read More
  47. User Score
    0
    October 13th, 2017 Lexington Park, MD
    1 people found this review helpful!
    I have called 9 times over the past week and a half asking your representative Candice to forward me a copy of her quote to me and it hasn’t been received. I have asked her to return my calls all to no avail. on the 25th of october

    If this is the kind of service I can expect from you going forward, you can cancel my appointment scheduled for 25 October.

    Read More
  48. User Score
    10
    October 10th, 2017
    2 people found this review helpful!
    Very satisfied from start to finish. Josh C. was our installer. Explained the installation start to finish. Went over how the system worked. Josh was very professional and courteous. Josh arrived at the appointed time and worked until the security system was completed and working.
    Read More
  49. User Score
    0
    September 21st, 2017
    5 people found this review helpful!
    Safestreets USA is horrible. RUN!!! When they come to your door. We cancelled within 3 days and they failed to come get their equipment or give us a refund after 60 days. We contacted them as per their contract we were supposed to get a refund within 10 days rand their their stuff out of our house within 20 days. They failed on both and charged our credit card the next month yet again.

    They harassed us for months. We contacted the attorney general’s office to resolve our issue. ADT even filed a complaint against them as they have been so unprofessional. They broke ADT’s own contract. RUN PEOPLE!!!!

    Read More
  50. User Score
    0
    September 13th, 2017 Brooklyn, NY
    3 people found this review helpful!
    Their reps lie. Their equipment is inferior in every way to what ADT provides directly. Cancelling their contract within the 3-day period required 6 hours on the phone with a dozen reps.

    We were with ADT for 7 years before SafeStreets began to call us with unsolicited offers. SafeStreets agents misrepresented themselves as ADT representatives, said that we had to upgrade to Pulse to renew our contract with ADT, and said there would be no charge for upgrading our entire system.

    Turns out we would have had to pay $250 for a new keypad, and sensor ‘upgrades’ would have cost an additional $600. We were ultimately told the sensors did not have to be upgraded. The ‘better’ panel and keypad were inferior than our old stuff in every way — less convenient to use, required much more time to do anything, were missing basic functions like one-touch arming, and were otherwise awful.

    SafeStreets reps said they could remove the new crud they installed, but refused to re-install the better old panel and keypad that they had been perfectly capable of programming and removing. ADT couldn’t decide whether they would re-install the old panel for free with a 3-year contract, or if we had to pay $500 for a ‘new’ panel, even though our old panel was working just fine just 2 days prior.

    Cancelling their contract was also a giant pain. It takes them 14 days just to confirm that they received a cancellation fax. None of their reps have any idea when they stop charging for monitoring. Expect to spend up to 6 hours total on the phone if you want to cancel.

    Avoid.

    Read More

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Our Score
7.7
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly price (landline)
$28.99–62.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
90

Overall Score

Based on ranking criteria
7.7 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,277

Overall Score

Based on ranking criteria
9.0 /10