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Our Score
7.6
User Score
2.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$36.99–$62.99

Install & Equipment Fee

$99-$199

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Undisclosed

Number of Reviews

113

This Review is maintained by Chase Sagum

Review Last Updated: July 24, 2019

Safe Streets USA is an authorized ADT monitoring provider. They offer home security services in 33 states and have physical locations is North Carolina, Washington, Idaho, Utah, and Arizona. Safe Streets is not available in the following states: AK, HI, KS, KY, MA, ME, MO, MT, ND, NE, NH, OH, RI, SD, VT, WI, WY. The company’s equipment is installed with a technician (no DIY installation available).

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#8
AlarmGrid-Logo

2.6
$36.99–$62.99
$99-$199

Pros

Backup Battery Power

Safe Streets USA also provides users with a backup battery to power the security system if the power goes out. And with Safe Street USA’s professional installation, customers won’t need to worry about where to place sensors or cameras; alarm company technicians will find the best strategic locations possible for a security camera and your other equipment. For added peace of mind, Safe Streets offers a six-month money-back guarantee on every professional installation.

Average Contract Length

All security and automation packages from Safe Streets USA come with a 36-month contract. A 36-month contract is typical in the home security industry. Some companies offer month-to-month contracts if you purchase all your equipment up front. Other companies require a 60-month contract when you don’t pay anything upfront. Make sure to read through Safe Street’s contract before signing up.

Cons

High Costs

All Safe Streets USA packages require professional installation. Depending on which package you select, installation costs anywhere from $99-$199.

The cheapest monitoring package that Safe Streets offers is $36.99/month. A basic home security package from other companies is a lot less expensive. Even for the company’s most expensive package ($62.99/month), a lot of the equipment that you would want in a home automation system isn’t included and has to be purchased separately. Overall, Safe Streets is more expensive than our top-rated home security companies. Additionally, customers can only monitor their home with the ADT Pulse Voice App if they purchase a system that is over $50 monthly.

Cancellation Policy

Furthermore, if customers want to cancel their home security subscription before the contract has expired, they are required to contact customer service and pay an early termination fee (75% of the remaining balance), which can result in thousands of dollars.

ADT has a Mover’s Package Guarantee – if you have used their service for two years and your account is in good standing, you can move your home monitoring package to your new home. However, you must then sign a new 36-month agreement.

Complaints against Safe Streets USA and ADT

Overall, Safe Streets reviews are negative on Best Home Security Companys. The average customer rates them at 3 out of 10. Below is a summary of the Safe Streets USA reviews we have:

  • Many reviewers are upset that they are unable to cancel the 3-year contract they sign with Safe Streets. Some claim that they did not realize what they were signing up for.
  • Customers complain about the outdated, poor quality, and high cost of Safe Street’s equipment.
  • Several customers have had installation issues.
  • Safe Streets sells themselves as ADT when they are a separate company.
  • Poor experiences with customer service.

Our Recommendation

Safe Streets USA is an authorized ADT dealer that requires long-term contracts and professional installation. For more affordable and reliable options, potential customers should look into Protect America and Frontpoint.


About Safe Streets USA

Through ADT, Safe Streets USA offers five packages that are clearly laid out, with equipment and pricing. Each home security system is professionally installed for $99, with the exception of ADT Pulse Tier III + Video Security & Home, which is $199 to install. Security systems are all professionally installed by a technician, have professional, 24/7 monitoring, yard signs, and a keychain remote. Note that not all package can be controlled with a mobile app.

Standard Monitoring: $36.99/month
  • Digital keypad
  • Entryway contacts
  • Pet sensitive motion detector
  • High-decibel alarm
  • Backup battery
Premium Cellular: $44.99/month
  • All equipment from the Standard Monitoring package
  • CellGuard
ADT Pulse Tier I Remote Access: $52.99/month
  • All equipment from the Premium Cellular package
  • Mobile app access (remote control of home security, phone notifications)
ADT Pulse Tier II + Video Security: $58.99/month
  • All equipment from the ADT Pulse Tier I Remote Access package
  • Indoor camera (real-time video)
ADT Pulse Tier III + Video Security & Home: $62.99/month
  • With this system, you can purchase additional home automation equipment at an additional cost: extra light control, smart thermostat, door lock, appliance control)
  • All equipment from the ADT Pulse Tier II + Video Security package
  • Light control (for one fixture)

With all packages, you can purchase the following equipment to monitor your home:

  • Fire/smoke alarm
  • Carbon monoxide monitoring
  • Flood monitoring
  • Touchscreen keypad

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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113 SafeStreets USA Reviews

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  1. User Score
    0
    February 22nd, 2019 Burlington, VT
    2 people found this review helpful!
    Safe Streets, the authorized ADT dealer in Hampton Virginia is one of the worst and least compassionate companies I have dealt with. Their sales tactics are classic bait and switch. They say they provide $850.00 in “free” equipment, but when installer gets there you are told that is nowhere near enough protection. I spent nearly $3000.00 on window, doors, doorbells and cameras. Paid for them up front. i sold the home and no consideration was made to take into account the money I had spent. Cancellation of monitoring does not cost them a cent. Some consideration should be given to those of us who spent a boatload of money on their system.
    Read More
  2. User Score
    0
    February 4th, 2019
    0 people found this review helpful!
    ADT vendor Safe Street USA installed the Pulse Home Automation upgrade on June 12, 2018. However, the technician Stephen Hanios did not have the right parts to complete installation. I have been billed since June 2018 to present for the home automation package that is still presently incomplete. I have tried to engage ADT, however the reps just connects me back with Safe Streets USA, however ADT continues to Bill me monthly. I called again on Jan 8th to get an update on why it’s taking so long to complete installation and the representative Jamyala took the tone that it is my fault. Jamyala asked why did it take me so long to call them back. Her tone completely dismissive or my concern and just accusatory. After going back and forth and Jamayla not accepting the responsibility that Safe Streets USA failed to follow through, Jamayla finally suggested scheduling another appointment. The appointment was scheduled for Jan 15th, Jamayla said noted for the technician to come late and call. I never received the call, missed call or notification that someone was at my door via my Ring doorbell. I called ADT on 2/4, only to be routed to Safe Street USA. The ADT representative told me they cannot see accounts that have been activated within the last 90 days. I told the representative that my account have been open longer than 90days. She became frustrated and told me I was not listening and that I should call Safe Street USA they are an approved vendor or ADT and only they have access to my account. She the transfers they call. Just my luck it is Jamayla again. Jamayla makes it known that I spoke to her last time. Jamayla is very aggressive from the beginning. She throws accusations saying “you wasn’t home when the technician came ” I told her the technician never called or stopped by. She said well let me call the technician. After a short hold time, Jamayla rejoins the call starting the technician came by and it was dark. Well dark or not my Ring doorbell will pick up any activity at my door. Jamayla becomes confrontational once again, she states she cannot schedule an appointment, she has to find a technician that has the part. I ask Jamayla about the refund from our conversation on Jan 8th, Jamayla states, I left a message saying we could refund you $28 from Jun 2018- Jan 2019 for your equipment not being online, if you called back and you didn’t call back. I told Jamayla I am calling now. She then tells me she would have to have the technician manager call me in the morning to see what they can do then disconnects the call.
    Read More
  3. User Score
    10
    January 30th, 2019
    1 people found this review helpful!
    Considering the others I chose this ADT dealer and have found them helpful and professional. The purchase was easy and I received alot of equipment for $99.00 down. The technician was professional and the system works as promised. Customer service was easy to talk with.
    Read More
  4. User Score
    10
    December 1st, 2018 Kaneohe, HI
    1 people found this review helpful!
    Joshua was a true professional. Courteous, knowledgeable and polite!
    A great asset to your company!
    Read More
  5. User Score
    0
    October 13th, 2018 Spokane, WA
    0 people found this review helpful!
    Did not install a sensor correctly, did not provide provide remotes as ordered, did not show up on time, did not come to the correct address, no showed when scheduled to come fix, left several messages that went unreturned, set up verbal passcode was not what I provided and didn’t disclose – had to call ADT directly and request it mailed.
    Read More
  6. User Score
    0
    September 10th, 2018 Portsmouth, OH
    2 people found this review helpful!
    No promised $100 rebate card. Promised homeowners insurance savings I received none. Improperly install sensors now they don’t work. Don’t honor 6 month same as cash guarantee.
    Read More
  7. User Score
    0
    September 5th, 2018 South Jordan, UT
    1 people found this review helpful!
    I have almost fulfilled a contract with these people and ADT is great but never go through Safestreets USA!!! This contract was in my mother’s name and when she passed I called and
    ask they transfer to me or cancel and they refused to do this. Anytime I had a problem which was numerous the person I spoke with was very rude. I called one day to tell them the system wasn’t working and she replied what do you want me to do?? They lied and said windows were protected and found out they aren’t. Bad service deal with ADT direct!!
    Read More
  8. User Score
    0
    August 23rd, 2018 Port Saint Lucie, FL
    1 people found this review helpful!
    I was just woken by my door bell ringing and hard knocks on my door by a sales representative from this company at 7:45 tonight. I told her that this is a no solicitation Neighborhood (signs posted). Totally turned off by this sales tactic at this time in the evening. For that reason would not consider doing business with this person or company.
    Read More
  9. User Score
    0
    August 22nd, 2018
    2 people found this review helpful!
    Don’t get anything from this company.They will lie to you and tell you things that are not true just to sucker you into a contract.When the tech comes to install the system and he gets done they will ask you to sign that they done the installation and it works and then they tell you what you are signing IS NOT A CONTRACT it’s just saying that it shows what they did and you don’t get any paper work saying it’s a contract and you sign it and then they expect you to be responsible for the bill and you’re not even the home owners and that’s one of their strict policys YOU HAVE TO BE THE HOME OWNER and I am not but still hold me for the bill.Try and cancel it and they charge you an outrageous price and if your on Ssdi and don’t have a lot of money then they won’t accept your payment and will call at least 2 times a day and sometimes 6 days a week.Even after telling them not to call anymore.
    Read More
  10. User Score
    0
    August 14th, 2018
    2 people found this review helpful!
    Preface – This is the first negative review of a company i have ever felt strongly enough to write and share.

    BAIT AND SWITCH. WORST COMPANY EVER. This is a bait and switch with ADT. We called ADT to sign up for service. The phone was answered ADT, and there was never a mention of Safe Streets USA. We signed up for an ADT service and every time the alarm would go off we were called by ADT. Our yard signs were ADT, and the system said ADT.

    We sold our house in July and were told if the new owners signed up for a system of equal or greater value we would not owe ADT any money. The new owners did as we requested through the realtor. We called ADT and were told we had fulfilled our end of the deal. We are now being harassed for the balance of the contract from Safe Streets USA. It’s the first time we have heard this name. ADT corporate says there is nothing they can do and Safe Streets USA is beyond not helpful as they try to collect money. I have spent hours on the phone with both companies. SAFE STREETS USA IS THE BIGGEST SCAM. They pose as ADT until it’s time to collect money. Funny that the direct debit, where they happily collected money when we owned the home, is marked as ADT.

    Read More
  11. User Score
    0
    July 25th, 2018 Miami, FL
    3 people found this review helpful!
    I moved and cancelled my services over 3 months ago and receive daily harassment from this company. They will not send you a cancellation bill, yet they call to collect a debt. It’s incredible really. Depending on who you talk to the reason for harassment is different.
    Read More
  12. User Score
    0
    July 23rd, 2018 Woodridge, IL
    3 people found this review helpful!
    OMG this company is HORRIBLE!!! The installer spent OVER 8 HOURS installing our so called equipment. They have been calling me non stop telling me something is wrong w/ my thermostat etc and that they need me to resign paperwork that I have already sent back to them twice. I am so fed up!!!
    Read More
  13. User Score
    0
    July 13th, 2018
    2 people found this review helpful!
    Beware of this business. They don’t care about your family. It’s a scam.
    Read More
  14. User Score
    0
    July 10th, 2018
    2 people found this review helpful!
    This is the worst company you could get in.They will lie to and tell you things to get your signature and tell you it’s not a contract and tell you your not responsible for anything and if your not the home owner then you can’t do it but when you put your name on their phone or tablet then your are the one to pay the bill.Tried to get everything fixed after about a month or so after being contacted about being behind but no one seemed interested in fixing it all they wanted to do is keep finding reasons to blame you for being behind instead of finding a way to fix it.You can’t talk to them because they will get irate and tell you you have to pay.I am on social security disability and don’t have a lot of money so they REFUSE to work with you because they want you to pay amounts like over $200 a month when you don’t have but about $28 month left.They are worse than a scammer.If you don’t want lied to and taken advantage of then stay Dar away from them.
    Read More
  15. User Score
    10
    July 2nd, 2018 Edgewater, FL
    2 people found this review helpful!
    They were very transparent with pricing and to what I would be receiving. Installer showed up right on time. Did a fantastic job with installation. Very seamless. System seems to be working as designed. I signed up for 3 year contract. I did a lot of research first and this contract is better than most. Some companies want a 5 year contract or charge you upfront high costs for a 3 year contract. I paid $99 up front for 3 doors, 6 windows, 2 glass breaks, 1 camera inside, & 2 cameras outside with a 3 year contract. ADT has a great reputation so I decided to do ADT through SafeStreets because they had better options than corporate ADT.
    Read More
  16. User Score
    0
    June 22nd, 2018
    2 people found this review helpful!
    They literally had an appointment set up with us for a month and then sent a vague weird email canceling the day before saying they couldn’t service our house. An alarm system is already in place so why can’t they service it? Waste of time. Go elsewhere.
    Read More
  17. User Score
    0
    June 12th, 2018
    2 people found this review helpful!
    My advice: Don’t deal with them. At least not in PA. They asked me for my house deed several times. Including having me email it either by scanning it or through a picture sent by email. They claimed ADT required this info before installation. I asked the tech to leave and promptly called ADT to verify, and in the end this claim was a complete lie.

    If you want ADT, insist on an ADT tech to do the install.

    Read More
  18. User Score
    0
    June 5th, 2018
    2 people found this review helpful!
    Worst company I have ever dealt with in my 50 years on this planet. Customer service is exteremely rude, and even hung the phone up on me several times. They are not concerned about anything except getting your money. After you sign the contract, they are not one tiny bit interested in helping you with any issue! BUYER BEWARE!!! Wish I had never signed a contract with these dishonest people! Absolute worst company out there!
    Read More
  19. User Score
    0
    May 31st, 2018
    4 people found this review helpful!
    All about the now, they treat technicians and customers all the same, Horrible….switch and bait with the $99.00, and charge you up the Ying Yang. They make there techs drive all over the state and it’s like pulling teeth getting compensated unless you get a lawyer. After 3day they threaten the ones that are weak with sueing for remaining balance!!! It is my new mission in life besides living out my dreams to expose safestreets for the decisive company they are to employees and customers!!!!! Beware!!!
    Read More
  20. User Score
    10
    April 22nd, 2018
    2 people found this review helpful!
    Gino is a great installer I can’t say anything about the service since it was just installed. I can say the technician that showed up was very professional, courteous and knowledgeable about all the products the installation was done quickly and efficiently
    Read More

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Our Score
7.6
User Score
2.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$36.99–$62.99

Install & Equipment Fee

$99-$199

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Undisclosed

Number of Reviews

113
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431