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#9
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SafeStreets USA

Similar to: ADT Security

Our Score
7.7
User Score
2.8
Our Score
7.7
User Score
2.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$36.99–$62.99

Install & Equipment Fee

$99-$199

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Undisclosed

Number of Reviews

103

This Review is maintained by Chase Sagum

Review Last Updated: May 21, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#9
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2.8
$36.99–$62.99
$99-$199

  • Monthly Monitoring: Through SafeStreets USA, customers can choose from five different monitoring plans. The standard package starts at $36.99 and the most advanced package costs &62.99/month.
  • Home Automation: Safe Streets USA offers an impressive array of security features including a video doorbell camera, door sensors, window sensors, carbon monoxide detectors, ADT Pulse® Voice Mobile App, remote access, and security cameras to allow for video monitoring. Combined with its automation and other smart home features, SafeStreets USA’s technology makes it a very competitive player in the home security industry.
  • Installation: All SafeStreets USA packages require professional installation. Depending on which package you select, installation will cost anywhere from $99-$199.
  • Equipment: Safe Streets USA also provides users with a backup battery to power the security system if the power goes out. And with Safe Street USA’s professional installation, customers won’t need to worry about where to place sensors or cameras; alarm company technicians will find the best strategic locations possible for a security camera and your other equipment. For added peace of mind, SafeStreets offers a six-month money-back guarantee on every professional installation.
  • Contract and Cancellation: All security and automation packages from Safe Streets USA come with a 36-month contract. Some companies offer much more flexibility in this regard with either shorter contracts or no contracts at all. Furthermore, if customers want to cancel their home security subscription before the contract has expired, they are required to contact customer service and pay 75% of the remaining balance, which can result in thousands of dollars.
  • Our Recommendation: SafeStreets USA is an authorized ADT dealer that requires long-term contracts and professional installation. For more affordable and reliable options, potential customers should look into Protect America and Frontpoint.

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103 SafeStreets USA Reviews

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  1. User Score
    0
    July 25th, 2018 Miami, FL
    2 people found this review helpful!
    I moved and cancelled my services over 3 months ago and receive daily harassment from this company. They will not send you a cancellation bill, yet they call to collect a debt. It’s incredible really. Depending on who you talk to the reason for harassment is different.
    Read More
  2. User Score
    0
    July 23rd, 2018 Woodridge, IL
    2 people found this review helpful!
    OMG this company is HORRIBLE!!! The installer spent OVER 8 HOURS installing our so called equipment. They have been calling me non stop telling me something is wrong w/ my thermostat etc and that they need me to resign paperwork that I have already sent back to them twice. I am so fed up!!!
    Read More
  3. User Score
    0
    July 13th, 2018
    1 people found this review helpful!
    Beware of this business. They don’t care about your family. It’s a scam.
    Read More
  4. User Score
    0
    July 10th, 2018
    1 people found this review helpful!
    This is the worst company you could get in.They will lie to and tell you things to get your signature and tell you it’s not a contract and tell you your not responsible for anything and if your not the home owner then you can’t do it but when you put your name on their phone or tablet then your are the one to pay the bill.Tried to get everything fixed after about a month or so after being contacted about being behind but no one seemed interested in fixing it all they wanted to do is keep finding reasons to blame you for being behind instead of finding a way to fix it.You can’t talk to them because they will get irate and tell you you have to pay.I am on social security disability and don’t have a lot of money so they REFUSE to work with you because they want you to pay amounts like over $200 a month when you don’t have but about $28 month left.They are worse than a scammer.If you don’t want lied to and taken advantage of then stay Dar away from them.
    Read More
  5. User Score
    10
    July 2nd, 2018 Edgewater, FL
    1 people found this review helpful!
    They were very transparent with pricing and to what I would be receiving. Installer showed up right on time. Did a fantastic job with installation. Very seamless. System seems to be working as designed. I signed up for 3 year contract. I did a lot of research first and this contract is better than most. Some companies want a 5 year contract or charge you upfront high costs for a 3 year contract. I paid $99 up front for 3 doors, 6 windows, 2 glass breaks, 1 camera inside, & 2 cameras outside with a 3 year contract. ADT has a great reputation so I decided to do ADT through SafeStreets because they had better options than corporate ADT.
    Read More
  6. User Score
    0
    June 22nd, 2018
    1 people found this review helpful!
    They literally had an appointment set up with us for a month and then sent a vague weird email canceling the day before saying they couldn’t service our house. An alarm system is already in place so why can’t they service it? Waste of time. Go elsewhere.
    Read More
  7. User Score
    0
    June 12th, 2018
    1 people found this review helpful!
    My advice: Don’t deal with them. At least not in PA. They asked me for my house deed several times. Including having me email it either by scanning it or through a picture sent by email. They claimed ADT required this info before installation. I asked the tech to leave and promptly called ADT to verify, and in the end this claim was a complete lie.

    If you want ADT, insist on an ADT tech to do the install.

    Read More
  8. User Score
    0
    June 5th, 2018
    1 people found this review helpful!
    Worst company I have ever dealt with in my 50 years on this planet. Customer service is exteremely rude, and even hung the phone up on me several times. They are not concerned about anything except getting your money. After you sign the contract, they are not one tiny bit interested in helping you with any issue! BUYER BEWARE!!! Wish I had never signed a contract with these dishonest people! Absolute worst company out there!
    Read More
  9. User Score
    0
    May 31st, 2018
    3 people found this review helpful!
    All about the now, they treat technicians and customers all the same, Horrible….switch and bait with the $99.00, and charge you up the Ying Yang. They make there techs drive all over the state and it’s like pulling teeth getting compensated unless you get a lawyer. After 3day they threaten the ones that are weak with sueing for remaining balance!!! It is my new mission in life besides living out my dreams to expose safestreets for the decisive company they are to employees and customers!!!!! Beware!!!
    Read More
  10. User Score
    10
    April 22nd, 2018
    1 people found this review helpful!
    Gino is a great installer I can’t say anything about the service since it was just installed. I can say the technician that showed up was very professional, courteous and knowledgeable about all the products the installation was done quickly and efficiently
    Read More
  11. User Score
    0
    April 21st, 2018
    2 people found this review helpful!
    Find it hilarious that the review article lists transparency as one of thier good qualities. Tried to get their “free quote” from their website and have instead suffered through multiple phone calls the last of which was for a 35 min sales pitch about the greatness of thier equipment & service with still no idea of how much it costs. Anytime a company has to make that hard of a sales pitch it raises red flags for me and reading the customer reviews I can see why. I have a feeling I’ll be going with the SafeTouch dealer instead. No long, drawn out, pushy phone calls from them.
    Read More
  12. User Score
    0
    April 11th, 2018 Winter Park, FL
    6 people found this review helpful!
    RUN, RUN AWAY as far as you can. This company is hands down one of the worst most horrible and a nightmare of a company to deal with as I have ever encountered in the last 50 years of my life. Do yourself and your peace of mind a favor and get as far away from this company as possible. ZERO STARS across the board. #1 The system was already in my mother’s house when she moved in. She called to have it connected and the technicians came out on 2-3 separate occasions to get it up and going and the alarm has never worked properly “AT ALL”. So, because of non-performance, she cancelled the service. It has been 6 months now and Safe Street has been on a relentless persuit to collect on the entire contract. We have explained the situation to them and they do not care about anything but collecting the entire contract money. They have been rude, unprofessional to the extent that you’d think you were dealing with a telemarketing scam operation. I stepped in to try to resolve this matter amicably and peacefully to no avail. They talk over you, treat you like you’ve wronged them and even after we asked to be put on the “do not call list” which they said they would, have continued relentlessly with their harassment. We contacted ADT corporate who by the way were the polar opposite of their authorized dealer to see if they could help us since they are representing ADT and they said they would reach out to them to see what they could do but, the harassment still continues. Our next step is to let our attorney handle this because we have record of every phone call and countless messages they have left us and this will end up costing them 10x the amount that their trying to collect from an elderly woman with dementia. Again, I have never encountered any business with as horrible ethics, standards, practices and dealing with and such rudeness when you try to work something out with them that was obviously beyond your control and their fault to begin with.
    Read More
  13. User Score
    8
    April 10th, 2018 Fullerton, CA
    1 people found this review helpful!
    Installation was seamless. Installer was courteous & detailed with his explanations.
    Read More
  14. User Score
    0
    April 1st, 2018
    3 people found this review helpful!
    Customer service is horrible
    Read More
  15. User Score
    0
    March 21st, 2018 Linden, TN
    4 people found this review helpful!
    House burnt I have no home. They want $1000 Dollars to cancel the contract. If we did have a New home. I have to pay Another $99 dollars and won’t even get the same amount of equipment. They Also Tell you that you Get $100 Prepayed Credit card for signing up.. SCAM SCAM SCAM LIES LIES LIES. SHOULDNT ADT TELL YOU THAT THEY HAVE A SECOND PARTY THAT YOU HAVE TO SIGN WITH AND SHOULDNT SAFE STREET ALSO MAKE YOU AWARE OF THERE B.S CONTRACT. DONT WASTE YOUR TIME OR MONEY.
    Read More
  16. User Score
    10
    March 8th, 2018
    1 people found this review helpful!
    Awesome company and they went above and beyond what was promised by the phone rep. I would recommend them to anyone!!.
    Read More
  17. User Score
    10
    March 7th, 2018 Zephyrhills, FL
    1 people found this review helpful!
    Orlando is a great installer. He has worked so very hard to get my system up and going. He really cares about the customer which is very hard to find now days.He is very pleasant and real easy to talk with.He made sure I had no questions before he left.HE should have a BIG ATTA BOY!!! I feel much safer now.THANKS AGAIN ORLANDO.
    Read More
  18. User Score
    0
    February 28th, 2018
    5 people found this review helpful!
    This is the WORST security company that is out. I did not even request them I requested ADT and this company showed up. I have been dealing with faulty equipment, service workers not showing up and not calling to state that they will be late or not coming. Customer service is the worst as well they have no idea what they are talikngi about. I have been dealing with them for therr months and I regret everyday that I have to deal with them. DO NOT SIGN with this company or you will regret it. I am too angry to really express the servive they have provided thus far!!!!!!!!!!!
    Read More
  19. User Score
    0
    February 23rd, 2018 Fountain Hills, AZ
    4 people found this review helpful!
    Safe Streets USA make me what turned out to be a false promise of a $100 VISA cash card as a “hook” to get you to buy. I never received the card. In following up with the company after being transferred to about four different persons, they each refused to do anything about it. They each gave the party line, namely “there is nothing we can do about that”. In other words “too bad, so sad”, you are only the customer. It became obvious to me that once they get your money, they care nothing about the customer nor do they care about their promise to give me the $100 VISA card. They will tell you anything to get the sale and then they are done with you. Yet, now that they have broke their part of the contract they claim I must uphold my part of the contract. They need to learn contract law. Iasked to obtain names and numbers of top management. They gave me none. Just basically hung up on me. Do not do business with ADT Safe Streets USA is my recommendation. There are plenty of reputable companies to choose from for home security.
    Read More
  20. User Score
    1
    February 22nd, 2018 Rancho Cucamonga, CA
    4 people found this review helpful!
    I cannot believe that a security company can be so dishonest and unsafe to deal with. They promise you the world when you want to sign up with them. Once they have you, good luck… The technicians charge you whatever they want while on site, installing it. You never really know how much an extra motion detector will cost you, until it is installed. The techs basically charge you whatever they feel on the spot, and then, when you call their headquarters to find out about fees and additional detectors, all of a sudden, the prices become significantly cheaper. Something that was supposed to cost me $200 turned into a $600 affair. Bunch of bull shit. Will cancel their stupid service and go with someone else
    Read More

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Our Score
7.7
User Score
2.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$36.99–$62.99

Install & Equipment Fee

$99-$199

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Undisclosed

Number of Reviews

103
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,368