SafeStreets USA

SafeStreets USA

5.2

Our Score

2.6

User Score

Safe Streets USA is an authorized ADT monitoring provider. They offer home security services in 33 states and have physical locations is North Carolina, Washington, Idaho, Utah, and Arizona. Safe Streets is not available in the following states: AK, HI, KS, KY, MA, ME, MO, MT, ND, NE, NH, OH, RI, SD, VT, WI, WY. The company's equipment is installed with a technician (no DIY installation available).

Pros

Backup Battery Power

Safe Streets USA also provides users with a backup battery to power the security system if the power goes out. And with Safe Street USA's professional installation, customers won't need to worry about where to place sensors or cameras; alarm company technicians will find the best strategic locations possible for a security camera and your other equipment. For added peace of mind, Safe Streets offers a six-month money-back guarantee on every professional installation.

Average Contract Length

All security and automation packages from Safe Streets USA come with a 36-month contract. A 36-month contract is typical in the home security industry. Some companies offer month-to-month contracts if you purchase all your equipment up front. Other companies require a 60-month contract when you don't pay anything upfront. Make sure to read through Safe Street's contract before signing up.

Cons

High Costs

All Safe Streets USA packages require professional installation. Depending on which package you select, installation costs anywhere from $99-$199.

The cheapest monitoring package that Safe Streets offers is $36.99/month. A basic home security package from other companies is a lot less expensive. Even for the company's most expensive package ($62.99/month), a lot of the equipment that you would want in a home automation system isn't included and has to be purchased separately. Overall, Safe Streets is more expensive than our top-rated home security companies. Additionally, customers can only monitor their home with the ADT Pulse Voice App if they purchase a system that is over $50 monthly.

Cancellation Policy

Furthermore, if customers want to cancel their home security subscription before the contract has expired, they are required to contact customer service and pay an early termination fee (75% of the remaining balance), which can result in thousands of dollars.

ADT has a Mover's Package Guarantee - if you have used their service for two years and your account is in good standing, you can move your home monitoring package to your new home. However, you must then sign a new 36-month agreement.

Complaints against Safe Streets USA and ADT

Overall, Safe Streets reviews are negative on Best Home Security Companys. The average customer rates them at 3 out of 10. Below is a summary of the Safe Streets USA reviews we have:

  • Many reviewers are upset that they are unable to cancel the 3-year contract they sign with Safe Streets. Some claim that they did not realize what they were signing up for.
  • Customers complain about the outdated, poor quality, and high cost of Safe Street's equipment.
  • Several customers have had installation issues.
  • Safe Streets sells themselves as ADT when they are a separate company.
  • Poor experiences with customer service.

Our Recommendation

Safe Streets USA is an authorized ADT dealer that requires long-term contracts and professional installation. For more affordable and reliable options, potential customers should look into Protect America and Frontpoint.


About Safe Streets USA

Through ADT, Safe Streets USA offers five packages that are clearly laid out, with equipment and pricing. Each home security system is professionally installed for $99, with the exception of ADT Pulse Tier III + Video Security & Home, which is $199 to install. Security systems are all professionally installed by a technician, have professional, 24/7 monitoring, yard signs, and a keychain remote. Note that not all package can be controlled with a mobile app.

Standard Monitoring: $36.99/month
  • Digital keypad
  • Entryway contacts
  • Pet sensitive motion detector
  • High-decibel alarm
  • Backup battery
Premium Cellular: $44.99/month
  • All equipment from the Standard Monitoring package
  • CellGuard
ADT Pulse Tier I Remote Access: $52.99/month
  • All equipment from the Premium Cellular package
  • Mobile app access (remote control of home security, phone notifications)
ADT Pulse Tier II + Video Security: $58.99/month
  • All equipment from the ADT Pulse Tier I Remote Access package
  • Indoor camera (real-time video)
ADT Pulse Tier III + Video Security & Home: $62.99/month
  • With this system, you can purchase additional home automation equipment at an additional cost: extra light control, smart thermostat, door lock, appliance control)
  • All equipment from the ADT Pulse Tier II + Video Security package
  • Light control (for one fixture)

With all packages, you can purchase the following equipment to monitor your home:

  • Fire/smoke alarm
  • Carbon monoxide monitoring
  • Flood monitoring
  • Touchscreen keypad
Ratings Breakdown
Monthly Monitoring Fee $36.99–$62.99
Install & Equipment Fee $99-$199
Contract Length 36 Months
Cancellation Policy Pay Balance
System Relocation Fee Undisclosed
Number of Reviews 114
Review Last Updated: January 17, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

114 SafeStreets USA Reviews

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0

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Bill Henry

Nov 13, 2019

Didn’t fix my doorbell cam and still not fixed

0

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Leonardo Fernandez

Oct 31, 2019

I requested to speak to a manager to Senior Representative Tawana, three times. She denied me to speak to a Manager. This company has no clue, what customer service means. End of story!

0

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PrettyKay00 New Orleans, LA

Oct 23, 2019

Just know that once you sign that 3 year contract these people will NOT let you out of it. Their little conniving sales reps that go door to door will lie to get the sale then you’re stuck. Now I’m stuck paying for a security system at a place that I don’t even live at. NEVER again!!!!!!

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Kenneth Willeford Mena, AR

Oct 15, 2019

I went to ADT when I first got to Arkansas. The installer had me sign a paper contract and told me I had a 10 day cancellation period. He left without giving me a copy of the contract, and when I called him he stated that he had to enter the contract with SafeStreets, but I would get a copy before the end of the week. After a couple of weeks, I started trying to cancel, and was constantly being transferred by ADT to SafeStreets, who would do absolutely nothing. They said they would have a supervisor call me, and then no contact. Calling again today, they stated that I was responsible for 75% of the remaining contract. I asked the CSR for their name, and they said Steven. I asked for the last name and was told that he was the only Steven in the office. I asked for the address, and he said he did not know. I said I was reporting them to the BBB, and he said he couldn't do anything. I am sure that I will continue to get bills from these people, but they are not a reputable company. I told him they kept the contract from me until after the opt-out period, which is what they did. They strung me along until it was too late.

0

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Julie

Aug 31, 2019

This company is a SCAM !!!!!! They rip people off and if you have Any need to contact them on the phone Then good luck !!!! I'm actually in the process of a lawsuit For fraudgilent product

0

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Helene

Aug 28, 2019

The worst company I have possibly ever dealt with. I'm at the beginning of a 3-year contract that I can't get out of and so I am warning you to go elsewhere. Don't do what I did and trust that they will treat you fairly. I had the security system installed a month ago and it has never properly worked. They didn't show up to 2 appointments. They didn't install it correctly when they did. When they finally showed up to fix it, they didn't fix it and they left. That's their installation service. Let's talk about their customer service. The wait times are long, very long. No one will transfer you to a supervisor. You get the runaround at every stage. When the system failed to do its job, no one took accountability. I tried to call the man who sold me the system. He didn't care. Once you're in contract, no one cares because they really have you at that point. ADT does not guarantee a level of service. They can't help. 6 service appointments, 3 incredibly rude installers, 2 incredibly rude customer service representative, and endless emails and calls later, maybe my system works, maybe it doesn't. I have 3 years of this to look forward to. ADT has been bought out and sold several times and is not the company it used to be. Safe Streets, an ADT dealer, is run very poorly. Go anywhere else. This is a warning to stay away from this circus.

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Paula Sobb

Aug 28, 2019

Awful!!! Can’t believe this company is allowed to still do business. Scam. Worst service experience of my life. It’s been 3 months, multiple visits a month and they can’t get my command control system to work. Total disaster.

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Tiye Greene Cincinnati, OH

Aug 6, 2019

Terrible. This company recklessly facilitates fraud. I had had no contact with Jay or anyone else at Safestreets and yet he still thought it would be appropriate to run my credit for an alarm system. It should be standard practice to have the permission of the person whose name and credit are being used to open an account. The fact that Jay claims no responsibility because he thought I was married to the person who provided my name is also ridiculous. That would mean that any third-party whose last name is the same as a potential customer is at risk of fraud and identity theft, because Jay and Safestreets will happily run your credit and open an account in the name of someone with whom they've never spoken. Regardless as to whether a third-party is related to a potential customer, the third party should ALWAYS be aware that an account is being opened in their name, and that a credit check is being run. Always.

0

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Phil Bellevue, NE

Aug 6, 2019

These guys will promise the world then, at least in our case, not deliver on their promises and never return your calls. We like ADT and have had them for 17 years at our old house. But Safe Streets behaves as a scam. We’re currently working to resolve the dispute with BBB and the Arizona Attorney General’s Office.

0

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richard scoggins Columbia, AL

Jul 16, 2019

Do not use these people. Terrible service. bad equipment. Bad customer service. they will scam you!

0

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Angela Naumann

Jul 5, 2019

SafeStreets came to our house and sold us a system and cameras "for free"! They installed cameras they said were to the standards we discussed - for example: you are given 6000 clips before they fill up. Seemed ample enough! However, the cameras didn't record packages being delivered. So we increased the sensitivity. Now we get every spider, bug passing, and wind gust recorded. We were notified on the first of the month that our cameras were turned back ON. Huh? Oh, apparently as soon as you hit that 6000 clip limit, the recordings turn off. So the next month started off windy and the cameras were off by the 14th - right before we left on a trip. I believe selling something by telling customers they do something they don't is fraud, but apparently ADT has been committing fraud for over 60 years! Go America! After HOURS on the phone between ADT and SafeStreets we have had our cameras removed and our contract downgraded. We are stuck in a 3 year contract with a company we don't really trust. As others have mentioned, ADT has no obligation to SafeStreets - not sure one company can sell another's product and there are no responsibilities to the customer. I feel so taken because we believed someone who came into our home...

0

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John New York, NY

May 22, 2019

Don't use them!!!!!. I've been trying to contact them after an installation issue. I call their number and wait for 15 mins before i get put into a voice mail in box that is full. Took me 3 days to get in touch with them. The worst experience.

0

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Ashley Sutterfield

May 8, 2019

They come out and pretend they are ADT... This is NOT ADT!!! This is a third party ripoff company. We had issues within the first couple days of signing up. We called and after being transferred multiple times with no answer I finally called the guy who set up up and he was able to schedule a tech to come out the following week. After continued issues with the doorbell/sensors and techs not showing up when scheduled, We ended up calling to cancel within our first 30 days... They said they don't have a 30 day money back guarantee.... ADT does but they do not because they aren’t ADT. Safe streets only has a 5 day money back period, which they made us wait over that for the first initial tech to come get our system working. At that point they said we would have to pay 75% of the remainder of the contract. 75% for a system that doesn’t work. That we have been calling about since the day after signing up! This company is a complete fraud. They are the real thieves!!! Save yourself some headache and just go with the real ADT or RING.

1

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Carter Venkat Carlstadt, NJ

Apr 25, 2019

They have installed a system that is not fully functional. I have been trying contact them to have a tech come to my property to fix it but customer service keep telling me that they are attempting to contact the technician team but they are not able to reach them. DO NOT USE THIS COMPANY. Horrible service.

0

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rj Kathleen, FL

Apr 24, 2019

This company does not SCRUB there database from the FEDERAL DO NOT CALL LIST and repeatably Calls even after settlement

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Gerald Quezada

Apr 18, 2019

Never installed all equipment promised. Had them intall systems on both my home and business, haven't been able to set my business alarm once since it's been installed. System errors popped up the first day they installed it and they haven't been back to fix it. They fired the sales rep who promised a Nest system in both my home and business and also promised three cameras on both my home and business, only two have been installed at my home and business. I'm still waiting for my third camera at my home and office. Did I mention they drilled a hole in the wrong place on my brand new home and did an a very unnacceptable repair! I told them to give me my equipment or come pick theirs up, they only threated to come after me for breach of contract, lol! Wow, I'm in breach of contract, what a joke!

0

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John Douglas

Apr 4, 2019

They charge $100 installation fee, and offer a $100 gift card for using them. They lie and say it'll come in the mail, but really you have to fill out a form and send it in to get it. They'll blame you for not receiving the form in your email. The offer is void after 60 days. They make no apologies for this deception.

0

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Ty Rainey Tulsa, OK

Apr 2, 2019

$100 is a SCAM. Tried calling and following up. You get the run around until you give up. BS

0

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Viviana Galindo

Mar 20, 2019

SCAM-SCAM-SCAM Safe Streets USA does not even deserve to be in business.They lied to me from the start, and pulled a bait and switch. Wish I'd read the reviews here before. They take your money illegally!!!!!!!

1

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Ernest rockwood

Mar 6, 2019

We had safe street in clay, ny install ??????????. Just found out a check was taken and the installer wrote a $32,000.00 check on our account! Our financial advisor caught it! It’s being reported.

0

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Henrique

Feb 23, 2019

Not receiving/ getting services paid for, management cancelled two appointments made by me to have tech come back to install actual job ordered. I called and cancelled service, due to the fact that I'm not getting what I ordered and paid for. SafeStreets USA, is refusing to cancel my order and reimburse me, claiming I signed a three year contract, I told them I'm canceling contract/services because this is not what I paid for. Also, their female rep hung up the phone on me while trying to get their tech to come in on a Saturday instead of Monday since they had cancelled my two previous appointments. Today, 02/22/2019 is just a few weeks since I had this service installed at my business, in less than a month. I'm still under warranty, and their website/advertisement says 60 days money back guarantee. Believe me we we'll end up in a lawsuit, and I pray God my hard earned money will be refunded/ reimbursed. Please don't fall victim, investigate before during business with them.

0

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J. Goldfield Burlington, VT

Feb 22, 2019

Safe Streets, the authorized ADT dealer in Hampton Virginia is one of the worst and least compassionate companies I have dealt with. Their sales tactics are classic bait and switch. They say they provide $850.00 in "free" equipment, but when installer gets there you are told that is nowhere near enough protection. I spent nearly $3000.00 on window, doors, doorbells and cameras. Paid for them up front. i sold the home and no consideration was made to take into account the money I had spent. Cancellation of monitoring does not cost them a cent. Some consideration should be given to those of us who spent a boatload of money on their system.

0

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AJ Atlanta

Feb 5, 2019

ADT vendor Safe Street USA installed the Pulse Home Automation upgrade on June 12, 2018. However, the technician Stephen Hanios did not have the right parts to complete installation. I have been billed since June 2018 to present for the home automation package that is still presently incomplete. I have tried to engage ADT, however the reps just connects me back with Safe Streets USA, however ADT continues to Bill me monthly. I called again on Jan 8th to get an update on why it's taking so long to complete installation and the representative Jamyala took the tone that it is my fault. Jamyala asked why did it take me so long to call them back. Her tone completely dismissive or my concern and just accusatory. After going back and forth and Jamayla not accepting the responsibility that Safe Streets USA failed to follow through, Jamayla finally suggested scheduling another appointment. The appointment was scheduled for Jan 15th, Jamayla said noted for the technician to come late and call. I never received the call, missed call or notification that someone was at my door via my Ring doorbell. I called ADT on 2/4, only to be routed to Safe Street USA. The ADT representative told me they cannot see accounts that have been activated within the last 90 days. I told the representative that my account have been open longer than 90days. She became frustrated and told me I was not listening and that I should call Safe Street USA they are an approved vendor or ADT and only they have access to my account. She the transfers they call. Just my luck it is Jamayla again. Jamayla makes it known that I spoke to her last time. Jamayla is very aggressive from the beginning. She throws accusations saying "you wasn't home when the technician came " I told her the technician never called or stopped by. She said well let me call the technician. After a short hold time, Jamayla rejoins the call starting the technician came by and it was dark. Well dark or not my Ring doorbell will pick up any activity at my door. Jamayla becomes confrontational once again, she states she cannot schedule an appointment, she has to find a technician that has the part. I ask Jamayla about the refund from our conversation on Jan 8th, Jamayla states, I left a message saying we could refund you $28 from Jun 2018- Jan 2019 for your equipment not being online, if you called back and you didn't call back. I told Jamayla I am calling now. She then tells me she would have to have the technician manager call me in the morning to see what they can do then disconnects the call.

10

Score

David Vielma

Jan 31, 2019

Considering the others I chose this ADT dealer and have found them helpful and professional. The purchase was easy and I received alot of equipment for $99.00 down. The technician was professional and the system works as promised. Customer service was easy to talk with.

10

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Gary Hickok Kaneohe, HI

Dec 1, 2018

Joshua was a true professional. Courteous, knowledgeable and polite! A great asset to your company!

0

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Laurie Spokane, WA

Oct 13, 2018

Did not install a sensor correctly, did not provide provide remotes as ordered, did not show up on time, did not come to the correct address, no showed when scheduled to come fix, left several messages that went unreturned, set up verbal passcode was not what I provided and didn’t disclose - had to call ADT directly and request it mailed.

0

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Luke Rogers Portsmouth, OH

Sep 11, 2018

No promised $100 rebate card. Promised homeowners insurance savings I received none. Improperly install sensors now they don't work. Don't honor 6 month same as cash guarantee.

0

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Paula South Jordan, UT

Sep 5, 2018

I have almost fulfilled a contract with these people and ADT is great but never go through Safestreets USA!!! This contract was in my mother's name and when she passed I called and ask they transfer to me or cancel and they refused to do this. Anytime I had a problem which was numerous the person I spoke with was very rude. I called one day to tell them the system wasn't working and she replied what do you want me to do?? They lied and said windows were protected and found out they aren't. Bad service deal with ADT direct!!

0

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Joanne Smith Port Saint Lucie, FL

Aug 24, 2018

I was just woken by my door bell ringing and hard knocks on my door by a sales representative from this company at 7:45 tonight. I told her that this is a no solicitation Neighborhood (signs posted). Totally turned off by this sales tactic at this time in the evening. For that reason would not consider doing business with this person or company.

0

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Robert Kisner

Aug 22, 2018

Don't get anything from this company.They will lie to you and tell you things that are not true just to sucker you into a contract.When the tech comes to install the system and he gets done they will ask you to sign that they done the installation and it works and then they tell you what you are signing IS NOT A CONTRACT it's just saying that it shows what they did and you don't get any paper work saying it's a contract and you sign it and then they expect you to be responsible for the bill and you're not even the home owners and that's one of their strict policys YOU HAVE TO BE THE HOME OWNER and I am not but still hold me for the bill.Try and cancel it and they charge you an outrageous price and if your on Ssdi and don't have a lot of money then they won't accept your payment and will call at least 2 times a day and sometimes 6 days a week.Even after telling them not to call anymore.

0

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Caroline Sullivan

Aug 14, 2018

Preface - This is the first negative review of a company i have ever felt strongly enough to write and share. BAIT AND SWITCH. WORST COMPANY EVER. This is a bait and switch with ADT. We called ADT to sign up for service. The phone was answered ADT, and there was never a mention of Safe Streets USA. We signed up for an ADT service and every time the alarm would go off we were called by ADT. Our yard signs were ADT, and the system said ADT. We sold our house in July and were told if the new owners signed up for a system of equal or greater value we would not owe ADT any money. The new owners did as we requested through the realtor. We called ADT and were told we had fulfilled our end of the deal. We are now being harassed for the balance of the contract from Safe Streets USA. It’s the first time we have heard this name. ADT corporate says there is nothing they can do and Safe Streets USA is beyond not helpful as they try to collect money. I have spent hours on the phone with both companies. SAFE STREETS USA IS THE BIGGEST SCAM. They pose as ADT until it’s time to collect money. Funny that the direct debit, where they happily collected money when we owned the home, is marked as ADT.

0

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Nicole Miami, FL

Jul 25, 2018

I moved and cancelled my services over 3 months ago and receive daily harassment from this company. They will not send you a cancellation bill, yet they call to collect a debt. It’s incredible really. Depending on who you talk to the reason for harassment is different.

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Sarah Woodridge, IL

Jul 23, 2018

OMG this company is HORRIBLE!!! The installer spent OVER 8 HOURS installing our so called equipment. They have been calling me non stop telling me something is wrong w/ my thermostat etc and that they need me to resign paperwork that I have already sent back to them twice. I am so fed up!!!

0

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Patrick Ransom

Jul 13, 2018

Beware of this business. They don't care about your family. It's a scam.

0

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Rdk

Jul 10, 2018

This is the worst company you could get in.They will lie to and tell you things to get your signature and tell you it's not a contract and tell you your not responsible for anything and if your not the home owner then you can't do it but when you put your name on their phone or tablet then your are the one to pay the bill.Tried to get everything fixed after about a month or so after being contacted about being behind but no one seemed interested in fixing it all they wanted to do is keep finding reasons to blame you for being behind instead of finding a way to fix it.You can't talk to them because they will get irate and tell you you have to pay.I am on social security disability and don't have a lot of money so they REFUSE to work with you because they want you to pay amounts like over $200 a month when you don't have but about $28 month left.They are worse than a scammer.If you don't want lied to and taken advantage of then stay Dar away from them.

10

Score

Kim Rockburn Edgewater, FL

Jul 2, 2018

They were very transparent with pricing and to what I would be receiving. Installer showed up right on time. Did a fantastic job with installation. Very seamless. System seems to be working as designed. I signed up for 3 year contract. I did a lot of research first and this contract is better than most. Some companies want a 5 year contract or charge you upfront high costs for a 3 year contract. I paid $99 up front for 3 doors, 6 windows, 2 glass breaks, 1 camera inside, & 2 cameras outside with a 3 year contract. ADT has a great reputation so I decided to do ADT through SafeStreets because they had better options than corporate ADT.

0

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Hd

Jun 22, 2018

They literally had an appointment set up with us for a month and then sent a vague weird email canceling the day before saying they couldn’t service our house. An alarm system is already in place so why can’t they service it? Waste of time. Go elsewhere.

0

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Alexander Wells

Jun 12, 2018

My advice: Don't deal with them. At least not in PA. They asked me for my house deed several times. Including having me email it either by scanning it or through a picture sent by email. They claimed ADT required this info before installation. I asked the tech to leave and promptly called ADT to verify, and in the end this claim was a complete lie. If you want ADT, insist on an ADT tech to do the install.

0

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nurseboy6969

Jun 6, 2018

Worst company I have ever dealt with in my 50 years on this planet. Customer service is exteremely rude, and even hung the phone up on me several times. They are not concerned about anything except getting your money. After you sign the contract, they are not one tiny bit interested in helping you with any issue! BUYER BEWARE!!! Wish I had never signed a contract with these dishonest people! Absolute worst company out there!

0

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James Gathright

May 31, 2018

All about the now, they treat technicians and customers all the same, Horrible....switch and bait with the $99.00, and charge you up the Ying Yang. They make there techs drive all over the state and it's like pulling teeth getting compensated unless you get a lawyer. After 3day they threaten the ones that are weak with sueing for remaining balance!!! It is my new mission in life besides living out my dreams to expose safestreets for the decisive company they are to employees and customers!!!!! Beware!!!