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SafeStreets USA Reviews

Reviews of SafeStreets USA from real customers
(92 verified)

Our Score
7.7
User Score
3.3

See Top Rated

Our Score
7.7
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly price (landline)
$36.99–$62.99

Up-Front Costs

Activation, Install & Equipment
$99-$199

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
92

Overall Score

Based on ranking criteria
7.7 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 21, 2019

  • Monthly Monitoring: Through SafeStreets USA, customers can choose from five different monitoring plans. The standard package starts at $36.99 and the most advanced package costs &62.99/month.
  • Home Automation: Safe Streets USA offers an impressive array of security features including a video doorbell camera, door sensors, window sensors, carbon monoxide detectors, ADT Pulse® Voice Mobile App, remote access, and security cameras to allow for video monitoring. Combined with its automation and other smart home features, SafeStreets USA’s technology makes it a very competitive player in the home security industry.
  • Installation: All SafeStreets USA packages require professional installation. Depending on which package you select, installation will cost anywhere from $99-$199.
  • Equipment: Safe Streets USA also provides users with a backup battery to power the security system if the power goes out. And with Safe Street USA’s professional installation, customers won’t need to worry about where to place sensors or cameras; alarm company technicians will find the best strategic locations possible for a security camera and your other equipment. For added peace of mind, SafeStreets offers a six-month money-back guarantee on every professional installation.
  • Contract and Cancellation: All security and automation packages from Safe Streets USA come with a 36-month contract. Some companies offer much more flexibility in this regard with either shorter contracts or no contracts at all. Furthermore, if customers want to cancel their home security subscription before the contract has expired, they are required to contact customer service and pay 75% of the remaining balance, which can result in thousands of dollars.
  • Our Recommendation: SafeStreets USA is an authorized ADT dealer that requires long-term contracts and professional installation. For more affordable and reliable options, potential customers should look into Protect America and Frontpoint.

Most Helpful Reviews From SafeStreets USA Customers

  1. User Score
    0
    nurseboy6969
    June 5th, 2018 
    Worst company I have ever dealt with in my 50 years on this planet. Customer service is exteremely rude, and even hung the phone up on me several times. They are not concerned about anything except getting your money. After you sign the contract, they are not one tiny bit interested in helping you with any issue! BUYER BEWARE!!! Wish I had never signed a contract with these dishonest people! Absolute worst company out there!Read More
  2. User Score
    0
    James Gathright
    May 31st, 2018 
    All about the now, they treat technicians and customers all the same, Horrible....switch and bait with the $99.00, and charge you up the Ying Yang. They make there techs drive all over the state and it's like pulling teeth getting compensated unless you get a lawyer. After 3day they threaten the ones that are weak with sueing for remaining balance!!! It is my new mission in life besides living out my dreams to expose safestreets for the decisive company they are to employees and customers!!!!! Beware!!!Read More

92 SafeStreets USA Reviews

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  1. User Score
    0
    September 21st, 2017
    6 people found this review helpful!
    Safestreets USA is horrible. RUN!!! When they come to your door. We cancelled within 3 days and they failed to come get their equipment or give us a refund after 60 days. We contacted them as per their contract we were supposed to get a refund within 10 days rand their their stuff out of our house within 20 days. They failed on both and charged our credit card the next month yet again.

    They harassed us for months. We contacted the attorney general’s office to resolve our issue. ADT even filed a complaint against them as they have been so unprofessional. They broke ADT’s own contract. RUN PEOPLE!!!!

    Read More
  2. User Score
    0
    September 13th, 2017 Brooklyn, NY
    3 people found this review helpful!
    Their reps lie. Their equipment is inferior in every way to what ADT provides directly. Cancelling their contract within the 3-day period required 6 hours on the phone with a dozen reps.

    We were with ADT for 7 years before SafeStreets began to call us with unsolicited offers. SafeStreets agents misrepresented themselves as ADT representatives, said that we had to upgrade to Pulse to renew our contract with ADT, and said there would be no charge for upgrading our entire system.

    Turns out we would have had to pay $250 for a new keypad, and sensor ‘upgrades’ would have cost an additional $600. We were ultimately told the sensors did not have to be upgraded. The ‘better’ panel and keypad were inferior than our old stuff in every way — less convenient to use, required much more time to do anything, were missing basic functions like one-touch arming, and were otherwise awful.

    SafeStreets reps said they could remove the new crud they installed, but refused to re-install the better old panel and keypad that they had been perfectly capable of programming and removing. ADT couldn’t decide whether they would re-install the old panel for free with a 3-year contract, or if we had to pay $500 for a ‘new’ panel, even though our old panel was working just fine just 2 days prior.

    Cancelling their contract was also a giant pain. It takes them 14 days just to confirm that they received a cancellation fax. None of their reps have any idea when they stop charging for monitoring. Expect to spend up to 6 hours total on the phone if you want to cancel.

    Avoid.

    Read More
  3. User Score
    10
    August 23rd, 2017
    0 people found this review helpful!
    The customer service is awesome. They really go out of their way to ensure you and your family are safe and secure.
    Read More
  4. User Score
    10
    August 2nd, 2017 Carlsbad, CA
    0 people found this review helpful!
    Josh C installed my ADT system today. He was very professional and knowledgeable. He did a superb job in a timely manner. He explained every function thoroughly. He walked us through the entire system in way we could easily understand. He is an excellent representative of your company. Thank You.
    Read More
  5. User Score
    10
    July 19th, 2017 Lake Butler, FL
    0 people found this review helpful!
    We were extremely satisfied with our install and our installer we think the system is great thanks to our installer Cameron C.
    Read More
  6. User Score
    0
    July 15th, 2017 Rockville, MD
    2 people found this review helpful!
    The worst!

    -incorrect installment of glassbreak monitors so someone had to come back to fix it
    -advised me that ADT no longer has a duress feature which they do so had I not been suspicious and called ADT I would have not known how to use an ESSENTIAL feature of the alarm
    -took payment for a $30 fee for alarm registration with my state police dept and never handed it in (which had I not caught it would have resulted in fees and nonresponse from the police (the very reason I got the alarm!)
    -when I caught the mistake with the fee someone assured me they would call me back but of course they did not so I had to call again
    -ordered the water alarm monitor months ago and then 5 minutes before the installation appointment called to say they never ordered it and would have to reschedule. When I demanded they look harder they said they’d call back and it’s been about half hour and still no call back.

    AVOID LIKE THE PLAGUE.

    Read More
  7. User Score
    10
    July 6th, 2017
    0 people found this review helpful!
    We just had our home secured by our technician Austin very great work top notch customer service pleasant and very courteous. He was very thorough in his explanation of how the system works love the work he dod and the system is great highly recommend ADD and our tech he out did himself great work and great job
    Read More
  8. User Score
    0
    June 27th, 2017 Lakeland, FL
    1 people found this review helpful!
    Someone broke into my car 6/27 didn’t have footage between 12:01-4:34am to show the police officer. ADT couldn’t tell me why! I’m not happy with this service. I only had it for a little over a month. And the same thing happens on tonight NO FOOTAGE!
    THIS IS NOT SAFE STREETS IF WE CAN’T CATCH THE CRIMINAL!!!!
    Read More
  9. User Score
    0
    June 14th, 2017 Hatboro, PA
    1 people found this review helpful!
    I called for cancellation of service on end of May. Cancellation department said they need charge $800 if I paid it TODAY. I gave the credit card information and agreed to charge it as the penalty. Next day I found my account online it has not canceled that they are not able to CANCEL my account, and asked me to write letter to ADT Corp to cancel account.
    I got service charge on June after I mailed cancellation letter. Safestreet told me they will refund the portion and follow up with me on cancellation processing on first week of June.

    NO RETURNING CALL, NO FOLLOW UP, NO CANCELLATION, BUT CHARGE MONTHLY FEE $51.99

    After half month passed, I call again (because no one take care of it) …
    Cancellaiton department told me that they will charge $800 if I paid it TODAY!!!
    They said exactly same thing on May and charged $51.99 on June (after I canceled service.)

    The agent, Jim won’t let me talk to previous agent who handled my case (and she sits next by him) … Jim also won’t let me talk, because he want to talk (ask for $800) but can’t deliver result. Jim force me to pay $800 TODAY to cancel.
    I said last month $800 was penalty amount as May, and I paid $51.99 extra on June
    … then Jim QUESTIONED me “do you want to cancel it or not TODAY? ($800 and TODAY ONLY) otherwise GOODBYE!”

    HOW LONG IT NEEDS TO CANCEL AN ACCOUNT WITH CREDIT CARD INFO TO PAY PENALTY AND CONTINUING CHARGE MONTHLY SERVICE FEE?
    SAFESTREET CAN NOT HANDLE A SIMPLE THING, WE ARE TOTALLY UNSATISFIED SAFESTREET’S SERVICE? NEVER EVER RECOMMAND THIS COMPANY.

    Read More
  10. User Score
    0
    June 13th, 2017 Allendale, MI
    1 people found this review helpful!
    They installed an ADT security system that never worked properly. Despite my complaints they never fixed the issue and continually wanted to send out a tech, at my expense of course, even though their tech never installed the system properly in the first place. I repeat, it NEVER WORKED.
    Read More
  11. User Score
    10
    June 12th, 2017 Rye, NY
    0 people found this review helpful!
    David B did a great job installing my new system. Also answered all my question I thank him very much for his help.
    Read More
  12. User Score
    10
    June 3rd, 2017 Fair Lawn, NJ
    1 people found this review helpful!
    Delivery and installation went flawless. Our technician, Jason L, was great. He installed everything within a couple of hours and explained how system works. Very happy with service received from Jason.
    Read More
  13. User Score
    0
    May 30th, 2017 Uncasville, CT
    2 people found this review helpful!
    In fairness to the company upon first contact my girlfriend and I were very pleased with the installation and setup of our system. The people we have interacted with in person are top notch and don’t deserve to be associated with the conduct of Safe Streets USA and ADT as a whole.

    Once the ink dries on your contract you will find any interaction with either company to be convoluted and confusing. Leaving you equal parts unsatisfied and frustrated. It took us a full month to have a problem resolved with our panel that the tech that came on site explained could have been handled over the phone. Every contact leaves you getting bounced between the two companies that only unite in their apathetic approach to dealing with there customers.

    The final straw in our short story comes with the sale of our house. We informed both companies that we will need to break our contact as we do not have a location where the system is allowable and our buyer is not interested in taking over the contract. Not looking for a complete forgiveness but only to come to a fair resolution for both parties involved. Both companies came back with a figure over 1,000 dollars to terminate the contract. When my girlfriend voice her concern with that number she was meet with a dead-end and no offer of solution aside from paying or transfer. I myself reach out after her fruitless attempts only to share in the same frustration. The story is as follows Safe Street Blames ADT and ADT clams to have no control over their contractors. So as a young couple just starting out we face spending over $1000 on …………..well nothing! The company we pay to watch over us is willing to take money for us for no service rendered contact or not feels like being taken advantage of. Just say it out loud. YOU GIVE ME 1000 DOLLARS AND IN RETURN I WILL LET YOU OUT OF A CONTRACT. FOR A SERVICE YOU NO LONGER NEED AND WILL NOT BE USEING. THANK YOU for calling!

    In closing I know a contract was signed, but in a time where you can buy everything on the internet at cut throat prices, customer service should be priority one of companies trying to stay relevant. Safe Streets USA and ADT fall far short in my experience. My advice to anyone looking for an alarm system is to look elsewhere. The only reason these companies can employ such strong arm tactics and contracts that only serve themselves is because we as consumers allow it. Somewhere out there is a simple to install highly effective system in which you are not locked in to a long term contract just to have the basic comfort of security. I would go as far as to settle for a company that cares more about their customer base than sales numbers. We will most likely lose our money in this one. I only hope to save whoever takes the time to read this review the same fate. If you life changes in the three years don’t expect these companies to be on your side.

    Read More
  14. User Score
    0
    May 27th, 2017 Hartsville, SC
    1 people found this review helpful!
    HORRIBLE !! They came to install ADT PULSE and the tech SHUT OFF our AUDIABLE alarm! AND ADDED a DELAY. It took 5 mins before the system registered that the alarm had been tripped!! We have been trying for 3 hours to try to get them to help us and NOTHING! they say they can’t help us!!??? WTH? YOUR tech messed it up, and now you expect us to wait till tues.4 DAYS!!! How about make the person who messed it up come out and fix it??? or send someone else to fix it correctly! BEYOND ANGRY. Now this tech knows our address, the layout of our home, the contents AND that our alarm isn’t working!!!! Tried calling and the customer rep, Zack, LAUGHED at me!! Derrick V of the Columbia SC area is who messed everything up BE WARNED.. STAY AWAY from this company. We actually have ADT and this sorry excuse for a “security” company is contracted with them. REFUSE TO USE THIS COMPANY!!!!
    Read More
  15. User Score
    10
    May 27th, 2017
    1 people found this review helpful!
    Our Installer was Nicholas A and he was very nice and professional. He explained everything to my wife and I. On the other people’s review I read that the promotion of giving $100.00 on a visa was a scam. I hope they are wrong so I am expecting ADT to honor that promise, So far we are happy with ADT and Nicholas for a job well done.
    Read More
  16. User Score
    2
    May 18th, 2017
    1 people found this review helpful!
    I was promised a rebate after 3 months. I’ve called for 2 straight months to only get the run around. They promise you something and then don’t deliver. In the mean time you are locked into a contract that you can’t get out of without paying thousands.
    So be very wary of their sales teams. Shady liars.
    Not to mention the installer stapled the wires across the middle of our walls and now we have to pay someone to fix the damage he did.
    Read More
  17. User Score
    0
    May 10th, 2017 Ellijay, GA
    1 people found this review helpful!
    These people will rob you blind, they will take more money from you than the crooks robbing your house. When you call customer service they cannot even explain your bill. Then they refuse to connect you with billing. Instead they tell you billing will call you back, but could not even say if that would be in the next three days. Remember ADT subs out there work,. instead of having there own technicians. I came home from vacation to find my house had been robbed to the tune of about $4000. I had to leave town for work in four days. In a panic I called ADT, who sent out Safe street USA The time they and ATD were done with me I was out almost another $4000. Whatever you do don’t let them no you were just robbed .It;s like yelling take my money.
    Read More
  18. User Score
    0
    May 8th, 2017 Takoma Park, MD
    1 people found this review helpful!
    Safe street USA has the worst customer service in an AMERICA. They are disgustingly rude and disrespectful. I have never had ever had to deal with a company with customer services this bad. They are untruthful about their contract and their raggedy equipment. They will lock you in a contract that on broken by DEATH. They might not even let you out then, they might come to your grave demanding payment.
    Read More
  19. User Score
    10
    March 21st, 2017
    1 people found this review helpful!
    The installer( Matt B) was exceptional. Very Professional and to the point. Answered all questions, no pressure. Walked us through the entire process ; Contract, fees, use.
    Read More
  20. User Score
    0
    February 2nd, 2017 Richmond, VA
    4 people found this review helpful!
    Safe streets offers to provide a $100 rebate for signing up, but never delivers on the promise. When I called to notify them, I was redirected to ADT or a dead line. They are a bunch of crooks – avoid at all costs
    Read More
  21. User Score
    0
    January 10th, 2017
    4 people found this review helpful!
    They suck. They operate just like a new jersey company would…like the crooked mob.
    Read More
  22. User Score
    10
    January 4th, 2017
    1 people found this review helpful!
    Our installation Tech Wilkin H was exceptional. My husband is 70 and he reviewed things several times to insure we understood.
    Read More
  23. User Score
    0
    November 16th, 2016 Seattle, WA
    5 people found this review helpful!
    Beware! When you purchase ADT, you might end up with Safe Streets. ADT offers a 6 month guarantee, if you read the fine print, you only have 3 business days with Safe Streets. You must also then fax in your cancelation (no e-mail). The funny thing is that their fax machine does not answer. After $1,700 in equipment and a 3 year contract for $60/month, they were not able to respond to e-mail requests for support or beeping battery issues for special batteries in less than a week! Fortunately, we are within the 3 day window and despite their off line fax machine, we were able to FedEx our cancellation. It took 8 hours to install, I hope removal is faster. Dont buy ADT or Safe Streets if you are looking for customer support to come with your second hand used equipment in which you pay full price.
    Read More
  24. User Score
    0
    October 5th, 2016
    8 people found this review helpful!
    This company is a complete and total joke. We ordered ADT because they had a promotion going on in our area. Our technician came out, hooked it all up, had us sign a sheet of paper and that was that. On that sheet of paper, cancellation fees or contract lengths were NOT included and when we went to cancel we were informed that we would have to pay off the entire balance. I said, fine, whatever, and canceled. They then call me a month later, asking me how I’m going to pay even though when I canceled originally, they never sent me any e-mail or letter to me for me to pay the balance. I hate this company, have had my worst customer service experience of my life with them, and hope they go out of business.
    Read More
  25. User Score
    0
    September 15th, 2016 Bradenton, FL
    7 people found this review helpful!
    VISA REWARD Promo appears to me to be a scam. Service started aprox 4-1-16. There was a 3 month wait on a 6-8 week delivery of the Visa card. It’s now 9-15-16 and no card has arrived after NUMEROUS calls to ADT and Safestreet AND with NO answer at Security Choice after being on hold for over an hour. I am still on hold:(
    Frustrated
    Read More
  26. User Score
    0
    August 15th, 2016
    4 people found this review helpful!
    Horrible customer service, the product does not work and after multiple never ending phone calls and tech visits, still not rectified. We were NOT told this is thru safe streets USA , not adt!!
    Cannot get out of the contract! This is a bs company.
    Read More
  27. User Score
    1
    August 3rd, 2016 Ponte Vedra Beach, FL
    5 people found this review helpful!
    They lied to me about the price and never told me I was stuck in a three year contract.
    Read More
  28. User Score
    1
    June 28th, 2016 Port Orange, FL
    2 people found this review helpful!
    I recently had to move from my house to an apartment until we were able to get into a house I want to see if I can put my account on hold they wouldn’t let me they said that I had to transfer services . But I couldn’t put a service in my apartment because they had a put a hole in my wall . So I had to pay full price to get out of my contract . This is a very Bad customer service people move situations happen why can I just put my account on hold until I get into my new home . I would’ve been a return customer but since this issue I have decided that I will never use a security system ever again . Too bad for them because they lost out on a good customer . My warning to others don’t go with this company they don’t tell you the whole story until it’s too late . The service technician I was so bad he came in with his dirty shoes and he just he didn’t tell us much about the system . I would not recommend a service to any of my friends or family . Steer clear of safe streets security system .
    Read More
  29. User Score
    0
    June 10th, 2016 Chicago, IL
    4 people found this review helpful!
    Completely horrible company. I wish I had seen these reviews before going forward with services. 30days of service should be called 30days of hell!! Nothing but problems continued unauthorized charges then stated it was our fault, then went to it was human error, just kept getting excuse after excuse.
    NEVER AGAIN!!!
    RUN AWAY!!!!
    Read More
  30. User Score
    0
    June 8th, 2016 Plant City, FL
    3 people found this review helpful!
    Installation was botched from the start. The kid they sent had no idea how to install the system. The “supervisor” came back to fix the issues and only half completed the install. Three years later after the contract ended we called and faxed in a cancellation request and a month later started getting billing calls asking why we are past due. Billing confirmed at that time that our account was still active and there was no record of our cancellation. She put in the information on our account and asked me to follow up in a week. I called back the next week only to find out that no one at Safe Streets had even seen the note and nothing had been changed. My recommendation is don’t do business with this company.
    Read More
  31. User Score
    3
    February 4th, 2016 Waldorf, MD
    4 people found this review helpful!
    I don’t have an account with Safe Streets USA, however based on today’s experience I know this is not the right company for me. The sales rep, Rita came to my door today and she immediately asked to come in after doing her sale pitch. I asked Rita to give me a second so I could put my dog away, when I came back to the door there was a man with her, When I opened the door they both immediately walked in and just began talking, no introduction, no name exchange and no formal identification. After asking the gentleman’s name which I think was Brian. He told me what services I needed and then he left, He seemed like he was in a rush and Rita seemed new. I received a call from a 3rd person tonight and her over the phone manner was aggressive. The overall experience was not good and the not once did anyone explain that they worked for a retailer and not ADT directly.
    Read More
  32. User Score
    8
    January 26th, 2016 Long Beach, CA
    3 people found this review helpful!
    I had a few people walking around in my neighborhood with the blue ADT clothing on and ended up talking to them about knocking on everyones doors. For starters, they never tried to come into my home, and stood far away. They told me why they were here and showed me their promotion. I didnt tell them that I had someone from ADT there just a week prior, so I already knew what I needed and how much is was going to cost. To my surprise, for the same exact equipment and services, they helped me save almost every penny i was about to spend. Safestreets where I live are truly professional and I am very happy with my new system. My representative is always helpful when I have questions and I feel so safe now that I live in my home alone. Recommended 110% by me. Just know who you are talking to, call the numbers and make sure they are real and employee is in fact an employee. I found that the people wearing the “GE” shirts were liars and not with ADT at all.
    Read More
  33. User Score
    2
    November 20th, 2015 Evansville, IN
    6 people found this review helpful!
    Do not use Safestreets. Any time that you have to call customer service is a complete nightmare. Every time I have had to have someone come out, there was confusion with the date and time. I’m moving for my job and just got off the phone with them. They are being complete jerks about it. I finally got a manager on the phone who treated me worse than the call reps. I tried to explain to her what the rep I originally signed up with told me would happen in a relocation situation. She told me that she doesn’t care unless it’s in writing. There are so many choices for security. Pick one where you have a shot at being treated like a person.
    Read More
  34. User Score
    1
    July 29th, 2015 Secaucus, NJ
    4 people found this review helpful!
    Buyer beware, Safestreets USA charges more than ADT corp, and is absolutely terrible in resolving customer complaints. ADT corp doesn’t tell you that the authorized dealer charges more, nor do they give you a choice. Neither party has a written pricing sheet to review with you in advance, so you know what comes with the package, and what the costs are to upgrade. If you don’t need an item that comes with the package, there is no credit either.The technician arrives at the house, starts unraveling the existing alarm system, and then informs you of the additional equipment required to monitor fire and CO2. I didn’t even know there were three levels of ADT Pulse services, And keep in mind, if you want to cancel, they don’t put your house back the way it was. Then when you call customer service, the line often drops, and they don’t call you back. It took me over 10 phone calls to get my concerns resolved. And that’s after I submitted my cancellation beofre the deadline lapsed. I would hihgly recommend you consider other providers than ADT, or its authorized dealers.
    Read More
  35. User Score
    10
    July 28th, 2015 Lutherville Timonium, MD
    1 people found this review helpful!
    The battery was low on my first monitor from the time it was installed, so they came and replaced it, if I have a question they are always there to help. I don’t have any problems with them. But I think the 3 years contract sucks and I heard if you cancel they will charge you every last penny.
    Read More
  36. User Score
    1
    April 14th, 2015 Smyrna, GA
    4 people found this review helpful!
    The installation goes in without issues but the price changes and the customer service is non-existent. You can’t get anything done through ADT you have to call Safestreets and then if you want to cancel they switch you to rude people who make up info about needing everything in writing. Claim they need a fax – who has a fax anymore. Finally got them to give me an email address. Good luck trying to cancel.
    Read More
  37. User Score
    0
    January 21st, 2015 Christiansburg, VA
    4 people found this review helpful!
    I agree with all the other ratings, a Big O ! I wish I had done my research prior to this installation. We have a summer property that we assumed would be monitored while vacant. We also had a storage building on the property with all the grounds care equipment to be monitored as well. The installer was on time, very friendly and the installation went well. I thought!! I would set the alarm and leave the property as anyone would. Several months later my son went to the property and unlocked the storage, got what he needed, locked the door back and left. He did not think about turning the alarm off at the house. Found out the monitor did not work at all. I contacted SafeStreet and here is where the fun starts. After multiple contacts and hours talking with them over the phone we verbally agreed to be charged a discounted rate until the cause and repair could be made. Months went by with no service but SafeStreet continued to remove the full amount for monitoring from my checking acct. I contacted the BBB and got no response back from SafeStreet about the non functional service or my over charges. They are rude in every way if you contact them with a problem. In one ear out the other. I finally had to transfer the service to another property working directly with ADT Corp. I thought I was done with SafeStreet and now I get a letter for collection of the contract balance. GOOD LUCK collecting ! Deal with ADT directly and all will go well but ask which company is installing and who will be monitoring the system. In my opinion if it is SafeStreet you should hang up the immediately and look for other options.
    Read More
  38. User Score
    0
    January 8th, 2015 Woodbury, CT
    6 people found this review helpful!
    Run!!! They tricked me when I moved. Was told I was out of the contract. Three years later I get a phone call from a collection agency wanting over $1300! ADT won’t help you either even though I have two places with ADT. I’m getting rid of them too!
    Read More
  39. User Score
    0
    November 3rd, 2014 Mountain View, CA
    5 people found this review helpful!
    I recently had a system installed. If you are looking for a security system I would look elsewhere. I had a door sensor laying on the floor when I came home on day two after the system being installed. My alarm never went off to my knowledge I called my installer who provided me with a cell phone number. He didn’t answer or return my call. I tried to call the number for the company that I was provided with to no avail. No one answered. Shortly after my 72 hours was up I not only did I get someone to answer the companies phone. The technician also called me, saying that he doesn’t check his messages very often. He told me he couldn’t schedule repairs. The call center told me they would get back to me. They called back and scheduled my technician to come two days later. They said they couldn’t get anyone here earlier in the days because there technician was calling on potential new customers the next couple of days. When the technician called me later and said he would be here at 10 that night. He never showed up. He called back the next day informing me he would be there that day. He was a no show/no call. On Monday, I called back the main number. They told be that it was a new call and someone would be here Wednesday, which at this point would have been over a week without being able to activate my system. I asked for the copy of the contract they referred to. I was told they had emailed it to me. I had never given them an email address. When I asked were they had emailed it to, they couldn’t tell me. I asked for the manager, and got a voice mail. I called back again. Finalay when I get in touch with the manager he assured me someone would be here later that day. He told me to call Adt to get a copy of my contract. I called them. They said they don’t ever get the contracts, only safestreets has them. I called back safestreets and was informed they didn’t have it either. Then Wednesday the technician called to say he was on his way and would be here in three hours. I told him I had plans and couldn’t be here. Asked about the contract, that I still to this day have never seen. He said it was emailed to me. Said he would call the manager. Then he called me back and said the manager was going to call me. The manager still never called . The technician said the manager was going to let me out of phantom invisible contract that I never signed and to this day I have not yet seen when I have have repeatedly asked each person I talked to to have it mailed to me. So they at this point, they have my money, I have equipped that I can not activate, I am supposedly under some contract that I have yet to this day not seen. At best, I received maybe 2 days of service. Needless to say, I am going to get a more reputable company to set up a system. I have located a different company with a good reputation that has better prices. They guarantee service calls within 24 hours. My impression of safestreets is that they are nothing but scammers. I wouldn’t recommend them to anyone. At all.
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  40. User Score
    0
    July 30th, 2014 Brush Creek, TN
    6 people found this review helpful!
    The worst experience in service or costumer service. ADT doesn’t own the contract they cant help Safe street cant help they don’t monitor the system. Pointing fingers at each other and the costumer doesn’t matter. This has to be illegal – alarm still doesn’t work with no repair work schedule
    Read More
  41. User Score
    0
    June 25th, 2014 Lawrenceville, GA
    7 people found this review helpful!
    Horrible service. Lied about who we actually have service with- Thought it was ADT directly. Have had this service over a year, can’t arm the system- calling in for help is a ping pong ball back and forth between ADT and SafeStreet as to whose problem it is. Faulty door switches- Horrible Horrible Service.
    Our monthly bill is $47 a month so the chart above is laughable.
    Reported our issues to Better Business Bureau too.
    Buyer Beware
    Read More
  42. User Score
    10
    March 17th, 2014 Sarasota, FL
    6 people found this review helpful!
    My husband and I have had ADT (formerly Brinks) at our main home for almost 16 years, with very few problems. When we purchased a second home my husband made arrangements with ADT for installation. Sadly, Safestreets preformed a botched installation, and we have had multiple problems with the system. We have had false alarms, (police were called) and have had to replace multiple sensors with wireless sensors , being charges each time. Turns out tha actual audio alarm was not even “hooked up” until the 2nd or 3rd service call. The final “event” was zone 6 kept reading “not ready”on the panel and we spent about an hour with ADT on the phone trying to rectify the problem, they determined the senor was bad (another bad sensor) and safe streets was give 72 hoursto return our call, they only called back about a week later after my husband cancelled the service. Safe streets is demanding over $1000.00 even though they failed to install a functioning system. We have wasted hours of time traveleing to this 2nd house for false alarms, having to bypass zones as faulty equipment was installed, (bypassing zones means you have no sensors in that area, really to protection). We entered the agreement in good faith, believeing ADT could install a functioning system, however after many failed attenpts over a 2.5month period, we have no confidence in ADT-Safestreets, It is shameful they expect to receive over $1000.00 when they have failed miserably to install a functioning security system. We continue to utilize ADT at our main residence\, but will need to find a competetant provoder for our 2nd home. We now have the hassle of dealing with safestreet demanding payment, I am looking to the fair trade comission to investigate these practices. I would also like to find others with similar experiences,report probems to simplydoyourjob.com
    Read More

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Our Score
7.7
User Score
3.3
Rank this Company

Ratings Breakdown

Price

Monthly price (landline)
$36.99–$62.99

Up-Front Costs

Activation, Install & Equipment
$99-$199

Technology & Equip.

5/5 = BEST
4/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
92

Overall Score

Based on ranking criteria
7.7 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,299

Overall Score

Based on ranking criteria
9.0 /10