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SafeStreets USA

Similar to: ADT Security

Our Score
7.7
User Score
2.9

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Our Score
7.7
User Score
2.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$36.99–$62.99

Install & Equipment Fee

$99-$199

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Undisclosed

Number of Reviews

102

This Review is maintained by Chase Sagum

Review Last Updated: April 26, 2019

  • Monthly Monitoring: Through SafeStreets USA, customers can choose from five different monitoring plans. The standard package starts at $36.99 and the most advanced package costs &62.99/month.
  • Home Automation: Safe Streets USA offers an impressive array of security features including a video doorbell camera, door sensors, window sensors, carbon monoxide detectors, ADT Pulse® Voice Mobile App, remote access, and security cameras to allow for video monitoring. Combined with its automation and other smart home features, SafeStreets USA’s technology makes it a very competitive player in the home security industry.
  • Installation: All SafeStreets USA packages require professional installation. Depending on which package you select, installation will cost anywhere from $99-$199.
  • Equipment: Safe Streets USA also provides users with a backup battery to power the security system if the power goes out. And with Safe Street USA’s professional installation, customers won’t need to worry about where to place sensors or cameras; alarm company technicians will find the best strategic locations possible for a security camera and your other equipment. For added peace of mind, SafeStreets offers a six-month money-back guarantee on every professional installation.
  • Contract and Cancellation: All security and automation packages from Safe Streets USA come with a 36-month contract. Some companies offer much more flexibility in this regard with either shorter contracts or no contracts at all. Furthermore, if customers want to cancel their home security subscription before the contract has expired, they are required to contact customer service and pay 75% of the remaining balance, which can result in thousands of dollars.
  • Our Recommendation: SafeStreets USA is an authorized ADT dealer that requires long-term contracts and professional installation. For more affordable and reliable options, potential customers should look into Protect America and Frontpoint.

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102 SafeStreets USA Reviews

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  1. User Score
    10
    February 2nd, 2018 Pomona, CA
    1 people found this review helpful!
    I and my family were very satisfied with the sales team Brad and his assistant, that visited our home. They assessed our need and helped us select the best equipment for our needs.

    The service installation consultant, Josh, was very professional. He arrived on time. Josh handled the installation in a timely manner. Josh took the time to explained how to use the key pad and remote use of our system.

    The customer care, Customer Service, has followed up to ask how our process has been and to reassure us that if we have any problems or concerns to contact them immediately. I am confident from the service we’ve received thus far that they will be there when we need them.

    Read More
  2. User Score
    0
    January 25th, 2018 Chesterfield, VA
    2 people found this review helpful!
    Incredibly creepy company with a horrible sales pitch. A man came to my door in the evening and immediately tried to push me into letting him in my house multiple times. He was very pushy and motioned as if to let himself in my home several times. I refused to let him in and he told me that he would “hate for (my) house to catch on fire” which was also very creepy and gave me a business card for this company. I felt disturbed and wary afterwards.
    Read More
  3. User Score
    0
    January 18th, 2018 Saint Marys, GA
    3 people found this review helpful!
    I was talking to a man from safe streets and he ask if I was the home owner and I said no and he said he couldn’t talk to me so my daughter is the him owner and she talked to the sales representative but her credit wouldn’t go through so he ran my credit and it passed so my daughter set everything up on my social security number and the rep said it wouldn’t be in my name.We the installation guy came and hooked it all up and never mentioned one time there was a contract and after he was done he ask for us to sign his phone to verify he completed the job and it worked my daughter had just got home not long before he came and was very tired because she worked night shift so he told me I could sign for her and he told me that it wasn’t a contract so I thought that was all I was signing was saying he was finished.Well 2 months later I get a call from safe streets saying my bill was behind and I ask them what bill and they said I signed as house owner and I was responsible for the bill and I explained to them what was done and they still insisted that I have to pay it.I am on social security disability and I don’t have that kind of money each month so now it’s up for disconnecting and they want me to pay $1400 for the rest of the contract and I told them all I had left was $25 a month and I was told that wasn’t satisfactory and they couldn’t take that amount.They ask me if I was going to file a police report on it because I feel like I was conNed and very much misled into signing.
    Read More
  4. User Score
    8
    January 13th, 2018 Kitty Hawk, NC
    2 people found this review helpful!
    My husband Charles and I were pleased with the knowledgeable and courteous service given tot us by David W., an Installation Consultant from Ashland, VA. He installed the ADT system expertly and then patiently taught us how to use it. We appreciate his helpfulness very much- and are pleased with our security system!
    Read More
  5. User Score
    0
    January 10th, 2018 Orlando, FL
    1 people found this review helpful!
    A company of liars and cheats. Adt should drop them asap.Oregon state
    Read More
  6. User Score
    0
    January 5th, 2018 Tampa, FL
    2 people found this review helpful!
    Was made very uncomfortable by the salesman at my house speaking with my wife, in the dark at 7 at night. He looked like a stoner and was not getting the message that we were not interested.

    I asked for paperwork to look over and he said he WAS the paperwork and asked to come inside my home.

    Nope, not gonna happen strange person, in the dark. And don’t come back.

    We’re done here, is what I finally had to say in order to get him to go away.

    Read More
  7. User Score
    0
    January 4th, 2018
    2 people found this review helpful!
    Terrible company. When you contact them for anything their customer service is terrible. When you try to cancel the contract you can’t figure out if you’re too pay Safe Street or ADT.
    Read More
  8. User Score
    9
    January 2nd, 2018
    1 people found this review helpful!
    I had ADT added before the New Year. It was giving me problems, I called and asked for the best safe street worker to get my system up and working properly. Mr. Pedraza (Hector) came to my house and fixed the problem and told me about my system properly. He also checked over the work the other guy had installed and made corrections when needed. I am very satisfied with the work of Mr. Pedraza. When I am ready for the other ADT add products to be installed, I will ask for him.

    Mrs. Davis
    New customer

    Read More
  9. User Score
    0
    December 20th, 2017 Manassas, VA
    3 people found this review helpful!
    They delayed trpairs numerous times. The alarms continued to send false alarm signals with numerous harassing phone calls. Getting in touch with an agent is more difficult than winning the lotto. As much as I have liked ADT, Safe Streets seems like a scam company that they are partnered with and I won’t be renewing when my contract is up.
    Read More
  10. User Score
    6
    December 18th, 2017 San Anselmo, CA
    1 people found this review helpful!
    My alarm went off when I was away. The phone operator who phoned me was impossible to understand. She spoke so fast I cannot understand and was left more anxious.
    Read More
  11. User Score
    1
    December 14th, 2017 Pomona, CA
    1 people found this review helpful!
    They charged me $1200 to reinstall when I moved after already being a customer for several years. They delayed install numerous times. The alarms continued to send false alarm signals with numerous harassing phone calls. Getting in touch with an agent is more difficult than winning the lotto. As much as I have liked ADT, Safe Streets seems like a scam company that they are partnered with and I won’t be renewing when my contract is up.
    Read More
  12. User Score
    10
    December 10th, 2017
    2 people found this review helpful!
    The service teck went above and beyond making sure my new system was working properly. I would highly recommend Safe Streets.
    Read More
  13. User Score
    0
    December 5th, 2017 Arlington, VA
    2 people found this review helpful!
    Totally DREADFUL experience. The people I spoke with (or tried to speak with) were sloppy speakers, did not speak clearly or distinctly. They were thoroughly lackluster. I was a manager for a federal agency records department with a staff of 6. I insisted that each staff speak clearly and pleasantly with our customers. For many of our customers, this was their first interaction with “THE FEDERAL GOVERNMENT”, and they were terrified. I explained to my staff that for all intents, they WERE the government. If I were ordering from SafeStreets USA, based on my phone conversations, I would not order from this company.
    Read More
  14. User Score
    10
    November 27th, 2017
    2 people found this review helpful!
    I called yesterday and had my alarm system installed today. It has been a wonderful experience from talking to Marie and placing my order to meeting Jeremy when he installed our security system. I can now feel very secure in my home and when I am away from my home. You can’t beat the price and it was so easy. I was highly impressed with Jeremy’s knowledge and experience. I highly recommend this company.
    Read More
  15. User Score
    10
    November 15th, 2017
    2 people found this review helpful!
    Scott A. was my installer. He was early for the appt., which was nice. He got right to work with me going through my house to make sure that I would have the best system. After he installed it, he spent an hour with my daughter and me making sure that we understood how to use the system. He was very professional and I was impressed by his customer service. Thanks Scott and ADT!
    Read More
  16. User Score
    10
    November 1st, 2017 Mount Hope, WV
    2 people found this review helpful!
    Brandon S. came to install our security system for us today. He was excellent. He was very informative and patiently answered all of our questions. We are glad he was the one who came to our home to do the installation. Very nice, professional guy. Would highly recommend him.
    Read More
  17. User Score
    0
    November 1st, 2017 Kingsland, GA
    4 people found this review helpful!
    Not told at beginning that you are signing a contract.Installers misleading.
    Read More
  18. User Score
    9
    October 27th, 2017 Philadelphia, PA
    1 people found this review helpful!
    Drew installed and explained our system operation as he went along. He was very knowledgeable and patiently clarified all the questions we asked. His easy going pace and temperament made the process a very pleasant experience. He is due to return with a set of smaller size, less visible magnets for the casement windows, and we look forward to seeing him again.
    Read More
  19. User Score
    0
    October 13th, 2017 Lexington Park, MD
    1 people found this review helpful!
    I have called 9 times over the past week and a half asking your representative Candice to forward me a copy of her quote to me and it hasn’t been received. I have asked her to return my calls all to no avail. on the 25th of october

    If this is the kind of service I can expect from you going forward, you can cancel my appointment scheduled for 25 October.

    Read More
  20. User Score
    10
    October 10th, 2017
    2 people found this review helpful!
    Very satisfied from start to finish. Josh C. was our installer. Explained the installation start to finish. Went over how the system worked. Josh was very professional and courteous. Josh arrived at the appointed time and worked until the security system was completed and working.
    Read More

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Our Score
7.7
User Score
2.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$36.99–$62.99

Install & Equipment Fee

$99-$199

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Undisclosed

Number of Reviews

102
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,352