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Our Score
7.6
User Score
2.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$36.99–$62.99

Install & Equipment Fee

$99-$199

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Undisclosed

Number of Reviews

113

This Review is maintained by Chase Sagum

Review Last Updated: July 24, 2019

Safe Streets USA is an authorized ADT monitoring provider. They offer home security services in 33 states and have physical locations is North Carolina, Washington, Idaho, Utah, and Arizona. Safe Streets is not available in the following states: AK, HI, KS, KY, MA, ME, MO, MT, ND, NE, NH, OH, RI, SD, VT, WI, WY. The company’s equipment is installed with a technician (no DIY installation available).

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#8
AlarmGrid-Logo

2.6
$36.99–$62.99
$99-$199

Pros

Backup Battery Power

Safe Streets USA also provides users with a backup battery to power the security system if the power goes out. And with Safe Street USA’s professional installation, customers won’t need to worry about where to place sensors or cameras; alarm company technicians will find the best strategic locations possible for a security camera and your other equipment. For added peace of mind, Safe Streets offers a six-month money-back guarantee on every professional installation.

Average Contract Length

All security and automation packages from Safe Streets USA come with a 36-month contract. A 36-month contract is typical in the home security industry. Some companies offer month-to-month contracts if you purchase all your equipment up front. Other companies require a 60-month contract when you don’t pay anything upfront. Make sure to read through Safe Street’s contract before signing up.

Cons

High Costs

All Safe Streets USA packages require professional installation. Depending on which package you select, installation costs anywhere from $99-$199.

The cheapest monitoring package that Safe Streets offers is $36.99/month. A basic home security package from other companies is a lot less expensive. Even for the company’s most expensive package ($62.99/month), a lot of the equipment that you would want in a home automation system isn’t included and has to be purchased separately. Overall, Safe Streets is more expensive than our top-rated home security companies. Additionally, customers can only monitor their home with the ADT Pulse Voice App if they purchase a system that is over $50 monthly.

Cancellation Policy

Furthermore, if customers want to cancel their home security subscription before the contract has expired, they are required to contact customer service and pay an early termination fee (75% of the remaining balance), which can result in thousands of dollars.

ADT has a Mover’s Package Guarantee – if you have used their service for two years and your account is in good standing, you can move your home monitoring package to your new home. However, you must then sign a new 36-month agreement.

Complaints against Safe Streets USA and ADT

Overall, Safe Streets reviews are negative on Best Home Security Companys. The average customer rates them at 3 out of 10. Below is a summary of the Safe Streets USA reviews we have:

  • Many reviewers are upset that they are unable to cancel the 3-year contract they sign with Safe Streets. Some claim that they did not realize what they were signing up for.
  • Customers complain about the outdated, poor quality, and high cost of Safe Street’s equipment.
  • Several customers have had installation issues.
  • Safe Streets sells themselves as ADT when they are a separate company.
  • Poor experiences with customer service.

Our Recommendation

Safe Streets USA is an authorized ADT dealer that requires long-term contracts and professional installation. For more affordable and reliable options, potential customers should look into Protect America and Frontpoint.


About Safe Streets USA

Through ADT, Safe Streets USA offers five packages that are clearly laid out, with equipment and pricing. Each home security system is professionally installed for $99, with the exception of ADT Pulse Tier III + Video Security & Home, which is $199 to install. Security systems are all professionally installed by a technician, have professional, 24/7 monitoring, yard signs, and a keychain remote. Note that not all package can be controlled with a mobile app.

Standard Monitoring: $36.99/month
  • Digital keypad
  • Entryway contacts
  • Pet sensitive motion detector
  • High-decibel alarm
  • Backup battery
Premium Cellular: $44.99/month
  • All equipment from the Standard Monitoring package
  • CellGuard
ADT Pulse Tier I Remote Access: $52.99/month
  • All equipment from the Premium Cellular package
  • Mobile app access (remote control of home security, phone notifications)
ADT Pulse Tier II + Video Security: $58.99/month
  • All equipment from the ADT Pulse Tier I Remote Access package
  • Indoor camera (real-time video)
ADT Pulse Tier III + Video Security & Home: $62.99/month
  • With this system, you can purchase additional home automation equipment at an additional cost: extra light control, smart thermostat, door lock, appliance control)
  • All equipment from the ADT Pulse Tier II + Video Security package
  • Light control (for one fixture)

With all packages, you can purchase the following equipment to monitor your home:

  • Fire/smoke alarm
  • Carbon monoxide monitoring
  • Flood monitoring
  • Touchscreen keypad

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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113 SafeStreets USA Reviews

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  1. User Score
    0
    April 21st, 2018
    3 people found this review helpful!
    Find it hilarious that the review article lists transparency as one of thier good qualities. Tried to get their “free quote” from their website and have instead suffered through multiple phone calls the last of which was for a 35 min sales pitch about the greatness of thier equipment & service with still no idea of how much it costs. Anytime a company has to make that hard of a sales pitch it raises red flags for me and reading the customer reviews I can see why. I have a feeling I’ll be going with the SafeTouch dealer instead. No long, drawn out, pushy phone calls from them.
    Read More
  2. User Score
    0
    April 11th, 2018 Winter Park, FL
    7 people found this review helpful!
    RUN, RUN AWAY as far as you can. This company is hands down one of the worst most horrible and a nightmare of a company to deal with as I have ever encountered in the last 50 years of my life. Do yourself and your peace of mind a favor and get as far away from this company as possible. ZERO STARS across the board. #1 The system was already in my mother’s house when she moved in. She called to have it connected and the technicians came out on 2-3 separate occasions to get it up and going and the alarm has never worked properly “AT ALL”. So, because of non-performance, she cancelled the service. It has been 6 months now and Safe Street has been on a relentless persuit to collect on the entire contract. We have explained the situation to them and they do not care about anything but collecting the entire contract money. They have been rude, unprofessional to the extent that you’d think you were dealing with a telemarketing scam operation. I stepped in to try to resolve this matter amicably and peacefully to no avail. They talk over you, treat you like you’ve wronged them and even after we asked to be put on the “do not call list” which they said they would, have continued relentlessly with their harassment. We contacted ADT corporate who by the way were the polar opposite of their authorized dealer to see if they could help us since they are representing ADT and they said they would reach out to them to see what they could do but, the harassment still continues. Our next step is to let our attorney handle this because we have record of every phone call and countless messages they have left us and this will end up costing them 10x the amount that their trying to collect from an elderly woman with dementia. Again, I have never encountered any business with as horrible ethics, standards, practices and dealing with and such rudeness when you try to work something out with them that was obviously beyond your control and their fault to begin with.
    Read More
  3. User Score
    8
    April 10th, 2018 Fullerton, CA
    2 people found this review helpful!
    Installation was seamless. Installer was courteous & detailed with his explanations.
    Read More
  4. User Score
    0
    April 1st, 2018
    4 people found this review helpful!
    Customer service is horrible
    Read More
  5. User Score
    0
    March 21st, 2018 Linden, TN
    5 people found this review helpful!
    House burnt I have no home. They want $1000 Dollars to cancel the contract. If we did have a New home. I have to pay Another $99 dollars and won’t even get the same amount of equipment. They Also Tell you that you Get $100 Prepayed Credit card for signing up.. SCAM SCAM SCAM LIES LIES LIES. SHOULDNT ADT TELL YOU THAT THEY HAVE A SECOND PARTY THAT YOU HAVE TO SIGN WITH AND SHOULDNT SAFE STREET ALSO MAKE YOU AWARE OF THERE B.S CONTRACT. DONT WASTE YOUR TIME OR MONEY.
    Read More
  6. User Score
    10
    March 8th, 2018
    1 people found this review helpful!
    Awesome company and they went above and beyond what was promised by the phone rep. I would recommend them to anyone!!.
    Read More
  7. User Score
    10
    March 7th, 2018 Zephyrhills, FL
    2 people found this review helpful!
    Orlando is a great installer. He has worked so very hard to get my system up and going. He really cares about the customer which is very hard to find now days.He is very pleasant and real easy to talk with.He made sure I had no questions before he left.HE should have a BIG ATTA BOY!!! I feel much safer now.THANKS AGAIN ORLANDO.
    Read More
  8. User Score
    0
    February 28th, 2018
    6 people found this review helpful!
    This is the WORST security company that is out. I did not even request them I requested ADT and this company showed up. I have been dealing with faulty equipment, service workers not showing up and not calling to state that they will be late or not coming. Customer service is the worst as well they have no idea what they are talikngi about. I have been dealing with them for therr months and I regret everyday that I have to deal with them. DO NOT SIGN with this company or you will regret it. I am too angry to really express the servive they have provided thus far!!!!!!!!!!!
    Read More
  9. User Score
    0
    February 23rd, 2018 Fountain Hills, AZ
    5 people found this review helpful!
    Safe Streets USA make me what turned out to be a false promise of a $100 VISA cash card as a “hook” to get you to buy. I never received the card. In following up with the company after being transferred to about four different persons, they each refused to do anything about it. They each gave the party line, namely “there is nothing we can do about that”. In other words “too bad, so sad”, you are only the customer. It became obvious to me that once they get your money, they care nothing about the customer nor do they care about their promise to give me the $100 VISA card. They will tell you anything to get the sale and then they are done with you. Yet, now that they have broke their part of the contract they claim I must uphold my part of the contract. They need to learn contract law. Iasked to obtain names and numbers of top management. They gave me none. Just basically hung up on me. Do not do business with ADT Safe Streets USA is my recommendation. There are plenty of reputable companies to choose from for home security.
    Read More
  10. User Score
    1
    February 22nd, 2018 Rancho Cucamonga, CA
    4 people found this review helpful!
    I cannot believe that a security company can be so dishonest and unsafe to deal with. They promise you the world when you want to sign up with them. Once they have you, good luck… The technicians charge you whatever they want while on site, installing it. You never really know how much an extra motion detector will cost you, until it is installed. The techs basically charge you whatever they feel on the spot, and then, when you call their headquarters to find out about fees and additional detectors, all of a sudden, the prices become significantly cheaper. Something that was supposed to cost me $200 turned into a $600 affair. Bunch of bull shit. Will cancel their stupid service and go with someone else
    Read More
  11. User Score
    0
    February 12th, 2018
    2 people found this review helpful!
    Safestreets sales people lie about their services and pricing completely. After they come in your house and set up services they then email you the contract that is opposite of what the salesperson tells you. And they only give you 3 days to cancel service. They are liars and cheaters! Run from safestreet
    Read More
  12. User Score
    10
    February 2nd, 2018 Pomona, CA
    1 people found this review helpful!
    I and my family were very satisfied with the sales team Brad and his assistant, that visited our home. They assessed our need and helped us select the best equipment for our needs.

    The service installation consultant, Josh, was very professional. He arrived on time. Josh handled the installation in a timely manner. Josh took the time to explained how to use the key pad and remote use of our system.

    The customer care, Customer Service, has followed up to ask how our process has been and to reassure us that if we have any problems or concerns to contact them immediately. I am confident from the service we’ve received thus far that they will be there when we need them.

    Read More
  13. User Score
    0
    January 25th, 2018 Chesterfield, VA
    2 people found this review helpful!
    Incredibly creepy company with a horrible sales pitch. A man came to my door in the evening and immediately tried to push me into letting him in my house multiple times. He was very pushy and motioned as if to let himself in my home several times. I refused to let him in and he told me that he would “hate for (my) house to catch on fire” which was also very creepy and gave me a business card for this company. I felt disturbed and wary afterwards.
    Read More
  14. User Score
    0
    January 18th, 2018 Saint Marys, GA
    3 people found this review helpful!
    I was talking to a man from safe streets and he ask if I was the home owner and I said no and he said he couldn’t talk to me so my daughter is the him owner and she talked to the sales representative but her credit wouldn’t go through so he ran my credit and it passed so my daughter set everything up on my social security number and the rep said it wouldn’t be in my name.We the installation guy came and hooked it all up and never mentioned one time there was a contract and after he was done he ask for us to sign his phone to verify he completed the job and it worked my daughter had just got home not long before he came and was very tired because she worked night shift so he told me I could sign for her and he told me that it wasn’t a contract so I thought that was all I was signing was saying he was finished.Well 2 months later I get a call from safe streets saying my bill was behind and I ask them what bill and they said I signed as house owner and I was responsible for the bill and I explained to them what was done and they still insisted that I have to pay it.I am on social security disability and I don’t have that kind of money each month so now it’s up for disconnecting and they want me to pay $1400 for the rest of the contract and I told them all I had left was $25 a month and I was told that wasn’t satisfactory and they couldn’t take that amount.They ask me if I was going to file a police report on it because I feel like I was conNed and very much misled into signing.
    Read More
  15. User Score
    8
    January 13th, 2018 Kitty Hawk, NC
    2 people found this review helpful!
    My husband Charles and I were pleased with the knowledgeable and courteous service given tot us by David W., an Installation Consultant from Ashland, VA. He installed the ADT system expertly and then patiently taught us how to use it. We appreciate his helpfulness very much- and are pleased with our security system!
    Read More
  16. User Score
    0
    January 10th, 2018 Orlando, FL
    1 people found this review helpful!
    A company of liars and cheats. Adt should drop them asap.Oregon state
    Read More
  17. User Score
    0
    January 5th, 2018 Tampa, FL
    2 people found this review helpful!
    Was made very uncomfortable by the salesman at my house speaking with my wife, in the dark at 7 at night. He looked like a stoner and was not getting the message that we were not interested.

    I asked for paperwork to look over and he said he WAS the paperwork and asked to come inside my home.

    Nope, not gonna happen strange person, in the dark. And don’t come back.

    We’re done here, is what I finally had to say in order to get him to go away.

    Read More
  18. User Score
    0
    January 4th, 2018
    2 people found this review helpful!
    Terrible company. When you contact them for anything their customer service is terrible. When you try to cancel the contract you can’t figure out if you’re too pay Safe Street or ADT.
    Read More
  19. User Score
    9
    January 2nd, 2018
    1 people found this review helpful!
    I had ADT added before the New Year. It was giving me problems, I called and asked for the best safe street worker to get my system up and working properly. Mr. Pedraza (Hector) came to my house and fixed the problem and told me about my system properly. He also checked over the work the other guy had installed and made corrections when needed. I am very satisfied with the work of Mr. Pedraza. When I am ready for the other ADT add products to be installed, I will ask for him.

    Mrs. Davis
    New customer

    Read More
  20. User Score
    0
    December 20th, 2017 Manassas, VA
    3 people found this review helpful!
    They delayed trpairs numerous times. The alarms continued to send false alarm signals with numerous harassing phone calls. Getting in touch with an agent is more difficult than winning the lotto. As much as I have liked ADT, Safe Streets seems like a scam company that they are partnered with and I won’t be renewing when my contract is up.
    Read More

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Our Score
7.6
User Score
2.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$36.99–$62.99

Install & Equipment Fee

$99-$199

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Undisclosed

Number of Reviews

113
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431