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Our Score
7.6
User Score
2.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$36.99–$62.99

Install & Equipment Fee

$99-$199

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Undisclosed

Number of Reviews

113

This Review is maintained by Chase Sagum

Review Last Updated: July 24, 2019

Safe Streets USA is an authorized ADT monitoring provider. They offer home security services in 33 states and have physical locations is North Carolina, Washington, Idaho, Utah, and Arizona. Safe Streets is not available in the following states: AK, HI, KS, KY, MA, ME, MO, MT, ND, NE, NH, OH, RI, SD, VT, WI, WY. The company’s equipment is installed with a technician (no DIY installation available).

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#8
AlarmGrid-Logo

2.6
$36.99–$62.99
$99-$199

Pros

Backup Battery Power

Safe Streets USA also provides users with a backup battery to power the security system if the power goes out. And with Safe Street USA’s professional installation, customers won’t need to worry about where to place sensors or cameras; alarm company technicians will find the best strategic locations possible for a security camera and your other equipment. For added peace of mind, Safe Streets offers a six-month money-back guarantee on every professional installation.

Average Contract Length

All security and automation packages from Safe Streets USA come with a 36-month contract. A 36-month contract is typical in the home security industry. Some companies offer month-to-month contracts if you purchase all your equipment up front. Other companies require a 60-month contract when you don’t pay anything upfront. Make sure to read through Safe Street’s contract before signing up.

Cons

High Costs

All Safe Streets USA packages require professional installation. Depending on which package you select, installation costs anywhere from $99-$199.

The cheapest monitoring package that Safe Streets offers is $36.99/month. A basic home security package from other companies is a lot less expensive. Even for the company’s most expensive package ($62.99/month), a lot of the equipment that you would want in a home automation system isn’t included and has to be purchased separately. Overall, Safe Streets is more expensive than our top-rated home security companies. Additionally, customers can only monitor their home with the ADT Pulse Voice App if they purchase a system that is over $50 monthly.

Cancellation Policy

Furthermore, if customers want to cancel their home security subscription before the contract has expired, they are required to contact customer service and pay an early termination fee (75% of the remaining balance), which can result in thousands of dollars.

ADT has a Mover’s Package Guarantee – if you have used their service for two years and your account is in good standing, you can move your home monitoring package to your new home. However, you must then sign a new 36-month agreement.

Complaints against Safe Streets USA and ADT

Overall, Safe Streets reviews are negative on Best Home Security Companys. The average customer rates them at 3 out of 10. Below is a summary of the Safe Streets USA reviews we have:

  • Many reviewers are upset that they are unable to cancel the 3-year contract they sign with Safe Streets. Some claim that they did not realize what they were signing up for.
  • Customers complain about the outdated, poor quality, and high cost of Safe Street’s equipment.
  • Several customers have had installation issues.
  • Safe Streets sells themselves as ADT when they are a separate company.
  • Poor experiences with customer service.

Our Recommendation

Safe Streets USA is an authorized ADT dealer that requires long-term contracts and professional installation. For more affordable and reliable options, potential customers should look into Protect America and Frontpoint.


About Safe Streets USA

Through ADT, Safe Streets USA offers five packages that are clearly laid out, with equipment and pricing. Each home security system is professionally installed for $99, with the exception of ADT Pulse Tier III + Video Security & Home, which is $199 to install. Security systems are all professionally installed by a technician, have professional, 24/7 monitoring, yard signs, and a keychain remote. Note that not all package can be controlled with a mobile app.

Standard Monitoring: $36.99/month
  • Digital keypad
  • Entryway contacts
  • Pet sensitive motion detector
  • High-decibel alarm
  • Backup battery
Premium Cellular: $44.99/month
  • All equipment from the Standard Monitoring package
  • CellGuard
ADT Pulse Tier I Remote Access: $52.99/month
  • All equipment from the Premium Cellular package
  • Mobile app access (remote control of home security, phone notifications)
ADT Pulse Tier II + Video Security: $58.99/month
  • All equipment from the ADT Pulse Tier I Remote Access package
  • Indoor camera (real-time video)
ADT Pulse Tier III + Video Security & Home: $62.99/month
  • With this system, you can purchase additional home automation equipment at an additional cost: extra light control, smart thermostat, door lock, appliance control)
  • All equipment from the ADT Pulse Tier II + Video Security package
  • Light control (for one fixture)

With all packages, you can purchase the following equipment to monitor your home:

  • Fire/smoke alarm
  • Carbon monoxide monitoring
  • Flood monitoring
  • Touchscreen keypad

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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113 SafeStreets USA Reviews

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  1. User Score
    6
    December 18th, 2017 San Anselmo, CA
    1 people found this review helpful!
    My alarm went off when I was away. The phone operator who phoned me was impossible to understand. She spoke so fast I cannot understand and was left more anxious.
    Read More
  2. User Score
    1
    December 14th, 2017 Pomona, CA
    1 people found this review helpful!
    They charged me $1200 to reinstall when I moved after already being a customer for several years. They delayed install numerous times. The alarms continued to send false alarm signals with numerous harassing phone calls. Getting in touch with an agent is more difficult than winning the lotto. As much as I have liked ADT, Safe Streets seems like a scam company that they are partnered with and I won’t be renewing when my contract is up.
    Read More
  3. User Score
    10
    December 10th, 2017
    2 people found this review helpful!
    The service teck went above and beyond making sure my new system was working properly. I would highly recommend Safe Streets.
    Read More
  4. User Score
    0
    December 5th, 2017 Arlington, VA
    2 people found this review helpful!
    Totally DREADFUL experience. The people I spoke with (or tried to speak with) were sloppy speakers, did not speak clearly or distinctly. They were thoroughly lackluster. I was a manager for a federal agency records department with a staff of 6. I insisted that each staff speak clearly and pleasantly with our customers. For many of our customers, this was their first interaction with “THE FEDERAL GOVERNMENT”, and they were terrified. I explained to my staff that for all intents, they WERE the government. If I were ordering from SafeStreets USA, based on my phone conversations, I would not order from this company.
    Read More
  5. User Score
    10
    November 27th, 2017
    2 people found this review helpful!
    I called yesterday and had my alarm system installed today. It has been a wonderful experience from talking to Marie and placing my order to meeting Jeremy when he installed our security system. I can now feel very secure in my home and when I am away from my home. You can’t beat the price and it was so easy. I was highly impressed with Jeremy’s knowledge and experience. I highly recommend this company.
    Read More
  6. User Score
    10
    November 15th, 2017
    2 people found this review helpful!
    Scott A. was my installer. He was early for the appt., which was nice. He got right to work with me going through my house to make sure that I would have the best system. After he installed it, he spent an hour with my daughter and me making sure that we understood how to use the system. He was very professional and I was impressed by his customer service. Thanks Scott and ADT!
    Read More
  7. User Score
    10
    November 1st, 2017 Mount Hope, WV
    2 people found this review helpful!
    Brandon S. came to install our security system for us today. He was excellent. He was very informative and patiently answered all of our questions. We are glad he was the one who came to our home to do the installation. Very nice, professional guy. Would highly recommend him.
    Read More
  8. User Score
    0
    November 1st, 2017 Kingsland, GA
    4 people found this review helpful!
    Not told at beginning that you are signing a contract.Installers misleading.
    Read More
  9. User Score
    9
    October 27th, 2017 Philadelphia, PA
    1 people found this review helpful!
    Drew installed and explained our system operation as he went along. He was very knowledgeable and patiently clarified all the questions we asked. His easy going pace and temperament made the process a very pleasant experience. He is due to return with a set of smaller size, less visible magnets for the casement windows, and we look forward to seeing him again.
    Read More
  10. User Score
    0
    October 13th, 2017 Lexington Park, MD
    1 people found this review helpful!
    I have called 9 times over the past week and a half asking your representative Candice to forward me a copy of her quote to me and it hasn’t been received. I have asked her to return my calls all to no avail. on the 25th of october

    If this is the kind of service I can expect from you going forward, you can cancel my appointment scheduled for 25 October.

    Read More
  11. User Score
    10
    October 10th, 2017
    2 people found this review helpful!
    Very satisfied from start to finish. Josh C. was our installer. Explained the installation start to finish. Went over how the system worked. Josh was very professional and courteous. Josh arrived at the appointed time and worked until the security system was completed and working.
    Read More
  12. User Score
    0
    September 21st, 2017
    6 people found this review helpful!
    Safestreets USA is horrible. RUN!!! When they come to your door. We cancelled within 3 days and they failed to come get their equipment or give us a refund after 60 days. We contacted them as per their contract we were supposed to get a refund within 10 days rand their their stuff out of our house within 20 days. They failed on both and charged our credit card the next month yet again.

    They harassed us for months. We contacted the attorney general’s office to resolve our issue. ADT even filed a complaint against them as they have been so unprofessional. They broke ADT’s own contract. RUN PEOPLE!!!!

    Read More
  13. User Score
    0
    September 13th, 2017 Brooklyn, NY
    3 people found this review helpful!
    Their reps lie. Their equipment is inferior in every way to what ADT provides directly. Cancelling their contract within the 3-day period required 6 hours on the phone with a dozen reps.

    We were with ADT for 7 years before SafeStreets began to call us with unsolicited offers. SafeStreets agents misrepresented themselves as ADT representatives, said that we had to upgrade to Pulse to renew our contract with ADT, and said there would be no charge for upgrading our entire system.

    Turns out we would have had to pay $250 for a new keypad, and sensor ‘upgrades’ would have cost an additional $600. We were ultimately told the sensors did not have to be upgraded. The ‘better’ panel and keypad were inferior than our old stuff in every way — less convenient to use, required much more time to do anything, were missing basic functions like one-touch arming, and were otherwise awful.

    SafeStreets reps said they could remove the new crud they installed, but refused to re-install the better old panel and keypad that they had been perfectly capable of programming and removing. ADT couldn’t decide whether they would re-install the old panel for free with a 3-year contract, or if we had to pay $500 for a ‘new’ panel, even though our old panel was working just fine just 2 days prior.

    Cancelling their contract was also a giant pain. It takes them 14 days just to confirm that they received a cancellation fax. None of their reps have any idea when they stop charging for monitoring. Expect to spend up to 6 hours total on the phone if you want to cancel.

    Avoid.

    Read More
  14. User Score
    10
    August 23rd, 2017
    0 people found this review helpful!
    The customer service is awesome. They really go out of their way to ensure you and your family are safe and secure.
    Read More
  15. User Score
    10
    August 2nd, 2017 Carlsbad, CA
    0 people found this review helpful!
    Josh C installed my ADT system today. He was very professional and knowledgeable. He did a superb job in a timely manner. He explained every function thoroughly. He walked us through the entire system in way we could easily understand. He is an excellent representative of your company. Thank You.
    Read More
  16. User Score
    10
    July 19th, 2017 Lake Butler, FL
    0 people found this review helpful!
    We were extremely satisfied with our install and our installer we think the system is great thanks to our installer Cameron C.
    Read More
  17. User Score
    0
    July 15th, 2017 Rockville, MD
    2 people found this review helpful!
    The worst!

    -incorrect installment of glassbreak monitors so someone had to come back to fix it
    -advised me that ADT no longer has a duress feature which they do so had I not been suspicious and called ADT I would have not known how to use an ESSENTIAL feature of the alarm
    -took payment for a $30 fee for alarm registration with my state police dept and never handed it in (which had I not caught it would have resulted in fees and nonresponse from the police (the very reason I got the alarm!)
    -when I caught the mistake with the fee someone assured me they would call me back but of course they did not so I had to call again
    -ordered the water alarm monitor months ago and then 5 minutes before the installation appointment called to say they never ordered it and would have to reschedule. When I demanded they look harder they said they’d call back and it’s been about half hour and still no call back.

    AVOID LIKE THE PLAGUE.

    Read More
  18. User Score
    10
    July 6th, 2017
    0 people found this review helpful!
    We just had our home secured by our technician Austin very great work top notch customer service pleasant and very courteous. He was very thorough in his explanation of how the system works love the work he dod and the system is great highly recommend ADD and our tech he out did himself great work and great job
    Read More
  19. User Score
    0
    June 27th, 2017 Lakeland, FL
    1 people found this review helpful!
    Someone broke into my car 6/27 didn’t have footage between 12:01-4:34am to show the police officer. ADT couldn’t tell me why! I’m not happy with this service. I only had it for a little over a month. And the same thing happens on tonight NO FOOTAGE!
    THIS IS NOT SAFE STREETS IF WE CAN’T CATCH THE CRIMINAL!!!!
    Read More
  20. User Score
    0
    June 14th, 2017 Hatboro, PA
    1 people found this review helpful!
    I called for cancellation of service on end of May. Cancellation department said they need charge $800 if I paid it TODAY. I gave the credit card information and agreed to charge it as the penalty. Next day I found my account online it has not canceled that they are not able to CANCEL my account, and asked me to write letter to ADT Corp to cancel account.
    I got service charge on June after I mailed cancellation letter. Safestreet told me they will refund the portion and follow up with me on cancellation processing on first week of June.

    NO RETURNING CALL, NO FOLLOW UP, NO CANCELLATION, BUT CHARGE MONTHLY FEE $51.99

    After half month passed, I call again (because no one take care of it) …
    Cancellaiton department told me that they will charge $800 if I paid it TODAY!!!
    They said exactly same thing on May and charged $51.99 on June (after I canceled service.)

    The agent, Jim won’t let me talk to previous agent who handled my case (and she sits next by him) … Jim also won’t let me talk, because he want to talk (ask for $800) but can’t deliver result. Jim force me to pay $800 TODAY to cancel.
    I said last month $800 was penalty amount as May, and I paid $51.99 extra on June
    … then Jim QUESTIONED me “do you want to cancel it or not TODAY? ($800 and TODAY ONLY) otherwise GOODBYE!”

    HOW LONG IT NEEDS TO CANCEL AN ACCOUNT WITH CREDIT CARD INFO TO PAY PENALTY AND CONTINUING CHARGE MONTHLY SERVICE FEE?
    SAFESTREET CAN NOT HANDLE A SIMPLE THING, WE ARE TOTALLY UNSATISFIED SAFESTREET’S SERVICE? NEVER EVER RECOMMAND THIS COMPANY.

    Read More

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Our Score
7.6
User Score
2.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$36.99–$62.99

Install & Equipment Fee

$99-$199

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Undisclosed

Number of Reviews

113
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431