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#12
Slomins

Slomin’s

Similar to: Frontpoint Security

Our Score
7.4
User Score
2.7
Our Score
7.4
User Score
2.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.95-42.95

Install & Equipment Fee

$0

Contract Length

60

Cancellation Policy

Pay Balance

System Relocation Fee

Fees May Apply

Index

169

Number of Reviews

107

This Review is maintained by Chase Sagum

Review Last Updated: June 21, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#12
Slomins

2.7
$29.95-42.95
$0

  • Home Automation: Slomin’s provides customers with a number of home automation tools that allow them to monitor and control their home’s security while they’re away. Customers can access door locks, thermostats, lighting, and both live and recorded video monitoring all from the conveniences of the Slomin’s smartphone app.
  • Installation: Slomin’s guarantees professional installation on all projects, and estimates between four and six hours’ installation time for each install (depending on the size of the job and the security features requested).
  • Monitoring: Customers can also rest easy with Slomin’s round-the-clock security monitoring and fast response times. The company even provides a form of false alarm prevention by providing customers with a unique password to be used in the event of a false alarm.
  • Contract: Slomin’s only offers a 60-month contract–two years longer than the standard 36-month contract offered by most home security companies. And while the company promises approximately $1,300 in free equipment by signing such a long contract, customers will be required to compensate Slomin’s should they decide to terminate the contract before it expires.
  • Fees: Prices start at $29.955/month for home security services, but if customers request additional equipment (possibly including home automation, or heating and cooling features), they could be paying $42.95/month. Unfortunately, Slomin’s gives no information on these other prices, and customers will be required to speak personally with a customer service representative in order to procure this information.
  • Our Recommendation: Slomin’s doesn’t offer the cheapest home security solution and locks their customers into long-term contracts. For these reasons, prospective customers should look into companies like Protect America and Frontpoint.

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107 Slomin’s Reviews

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  1. User Score
    1
    July 10th, 2019
    2 people found this review helpful!
    The slomins company. Is practicing with false advertising I was put in this contract without my authority at this time I’m not working and. I’m being told I have 5 years contract??? Im not working so I can’t pay the monthly payment. So I’m being forced to pay a cancellation of $1,400.00??? If I’m not working how why should I be penalized for not being able to pay?! Plus I’m not even using this alarm and the company knows if they are really monitoring. I believe this company is exercising false business practices…
    Read More
  2. User Score
    0
    June 6th, 2019
    3 people found this review helpful!
    They will say anything to get you to sign, and will do anything to take your money. Won’t do anything to make a customer happy.

    Had them come in for an estimate on ductless AC because central air install is very difficult on my house. The sales guy assured me that the other 3 AC guys I had where crazy and central would be really easy to install. I get a price that is a little under the ductless systems and around what a standard install should be. They take a deposit on my credit card and start the process.

    Days later they send out a tech to do an inspection and map out the install. He tells me it is going to be very hard to do the install. I will need wood work in the attic, that he needs to run drops in my master bedroom, not just the closets and the other drops will take up even more room. So everything I told the sales guy (John Given) was an issue that he assured me was no problem at all was a massive problem. The tech says that ductless would be much better. I have to call John back to get another estimate. The ductless from Slomin’s, which is of a lower quality than other systems would be 6k more than other systems. I tell them that is to much and I am not going forward with that.

    John can’t cancel my order even though he is the one who took my order. I have to call the help line. I call and find out they can’t and won’t refund my credit card, they will have to process the refund and mail me a check. So they took payment right away and will not refund me for weeks.

    I tried to schedule maintenance on my system as per their contract. I was told they don’t do it in the winter to call back and setup for the summer. I tried to setup a call. They told me December 10, so when I asked in December I was told summer, now I’m told winter.

    DO NOT USE THEM FOR ANYTHING.

    I will be canceling my other service plans with them because of this horrible sales and customer service.

    Read More
  3. User Score
    1
    May 31st, 2019 Huntington Station, NY
    2 people found this review helpful!
    Shady business practices, long term contracts, expensive services, shoddy equipment. Look elsewhere. I was just notified about an equipment upgrade after only a year of signing up, they want me to pay for it. They sold outdated equipment 3G vs 4/5g radio backup; and passed it onto the consumers. Huge cancellation fee.
    I am not done with them.
    Read More
  4. User Score
    0
    May 13th, 2019
    3 people found this review helpful!
    Slomin’s needs to “upgrade” their something???? to 5G. They are requiring their customers to contribute to this upgrade. As best as I could tell Slomin’s is required to up grade to 5G by some governmental agency that no one in customer service could identify. Customer service kept repeating :you can Google the isuue. It was in all the news” still no one could explain that if this is REQUIRED for their system to operate why do customers have to bear some of the cost instead of it being a cost of doing business for them. I asked friends with other alarm services and no one is being charged for this upgrade and in fact had not heard about it on the news or from their alarm service.
    Read More
  5. User Score
    2
    May 4th, 2019
    3 people found this review helpful!
    A 5 year contract that they didn’t even tell me about when I took their service. I just moved out of state, they provide no service where I am, and I get stuck with a bill for $417.90. When I called Slomin’s I was told 5 year contract with no compromises on what I had to pay. I had to move for health reasons, and the woman on the phone was even nasty. UGH I would never recommend them!
    Read More
  6. User Score
    0
    April 30th, 2019 Caldwell, NJ
    3 people found this review helpful!
    @Slomins seriously? You guys expect customers to pay because you sold a 3G product that is going end of life. You should upgrade for free or allow customers to cancel without having to pay. Horrible customer service. Never again! #SlominsSux
    Read More
  7. User Score
    1
    April 24th, 2019 New York, NY
    2 people found this review helpful!
    My fiancé (now husband) and I rented an apt together years ago. While I wanted ADT, he wanted to use Slomins so I agreed. We were only in the apt for a year before we decided to relocate? I called Slomins to let them know that we would be moving in 30 days and they told me too bad, I’m bound to a contract and have to pay them to get out of it. They wanted $1500 to exit the contract which we didn’t have. I paid up through the entire lease and called again to tell them that I could not honor that exuberant amount for an alarm system. They told me that I should have read the contract thoroughly. Not only were they incredibly rude, but my co-worker had been in a similar situation and was able to negotiate an exit without penalties so they had options. Let’s just say that years later, they actually put a lien on my husband in the amount of $1800 as a penalty for breaking the contract.

    So on top of paying the monthly service bill on time, this works out to be an additional $150 a month on top of the base price. Who pays $350-400 a month for a few monitors in an apartment?? Pure rip-off and compared to what I pay now, $90 every 3 months for an entire 4 bedroom house. There are too many cost effective options on the market to be tied in contract with this old school company. Nobody does that anymore. It’s a sign of pure desperation so my advice, steer clear. I wish I had followed my instincts and known that an ALARM company, not a bank, creditor or government agency, but an ALARM company would use mob tactics to strong-arm us into paying $400 a month AND put a lien on us for additional fees due to the loss of business, I would have run. Consider this a favor of what could happen with these thieves.

    Read More
  8. User Score
    0
    April 9th, 2019 West Orange, NJ
    1 people found this review helpful!
    The Slomins Shield System allows “Z-Wave Devices” to be added by the consumer but the devices then cannot be updated, modified or removed by the consumer unless Slomins sends out an technician for more than $80.00 an hour. That is completely wrong by allowing a person to install equipment when following the manufactures instructions for the device that was purchased, incurring no charge or fee and then charging to update, modify or remove the device. Slomins has set a proprietary password locking the consumer out of accessing the Z-Wave Hub for the keypad. all that is needed to update modify or delete the Z-Wave Device is the touch of one button. The Z-Wave Device Manufactures believe the consumer should have access to in order to modify the devices as it is stated in their installation instructions.
    Read More
  9. User Score
    0
    March 30th, 2019 Wayne, NJ
    2 people found this review helpful!
    Stay away liars more concern about the money not the customer .When l talked to the salesman for the home alarm system l told him my father at the time was a 90 year old vet.l would like to get the system for him but the contract states you have up to three months to cancel l said to the salesman Rich my father might not like the system he might get nerves with the system.Richard said to me any time lf he wants he can cancel the system after the three months .In the fourth month he wanted to cancel he was to nerves with the system he set it off a couple of times.whenI called to tell them they wanted the penalty of 1500 dollars l said give him a break he’s a vet and 90 years old they didn’t every week they would call.Its been 1 year seen my father passed away and I writing this now because it still hurts and when you’re contract is up because I got the same alarm with my father,see how difficult they make it.Again not good people just want the money
    Read More
  10. User Score
    0
    March 15th, 2019 Hollis, NY
    2 people found this review helpful!
    Reposting my solicited request for review from Slomin’s:

    Original review:
    No continued support of products unless customer pays for an ADDITIONAL service contract.

    Response:
    Reply from Slomin’s Shield
    An hour ago
    WT, we apologize for any inconvenience we may have caused you. As per our records, this issue appears to have been resolved with our Customer Service department. Please re-rate us! Thank you!

    UPDATE:
    Although Slomins claims their records show the issue has been resolved, it has not.

    I initially called to have a technician fix my cameras. The technician who showed up two weeks later informed me he did not work on cameras, but instead had a work order to upgrade my alarm panel. Then I was charged $40 for the technician to upgrade my alarm radio because the previous model (which was installed little over a year ago) is obsolete. Slomins then tried to charge me an additional $80 for that service, which I did not even request.

    Now my cameras still do not work, and they will charge me AGAIN to send a technician unless I purchase an additional service plan.

    I was asked to amend my rating,so I have given a 0 instead of a 1.

    Read More
  11. User Score
    0
    March 2nd, 2019 Bronx, NY
    2 people found this review helpful!
    Look into other security systems. They advertise like they are. Big company, but they don’t have the manpower. My carbon monoxide alarm went off and I was home . I had to call the fire department and there was no carbon monoxide!! If I wasn’t home the fire department would have knocked down my door and the problem was with Slomin’s equipment!!!! Now I have a problem with the smoke detector!! I put new batteries in and it keeps beeping. This company is trash
    Read More
  12. User Score
    0
    January 23rd, 2019 Roselle, NJ
    3 people found this review helpful!
    Do not use this company for any type of service especially for a security system.
    I owed $115.00 on my bill but now their saying I breached my two year contract
    and owe $1051.00. They sent me to a law firm who’s collecting the payment.
    WARNING!!! be smart and not stupid like me. Install your own home security
    because there’s too much small print that works against you in these contracts
    that big business use to run a scandal on your pocket.
    Read More
  13. User Score
    2
    January 20th, 2019 Miller Place, NY
    2 people found this review helpful!
    they make you sign for five years, way too long, and nowadays over 400 dollars a year for the cheapest service. I see now you can get ring for 10 dollars a month or 100 a year, only difference is you have to install yourself and pay 200-250 for alarm system. over that 5 years you will pay 2000+ for slomins, and ring will cost 800 for 5 years . may ex signed me up with slomins, no so smart, now i am stuck paying them 4 times a year as ring. cant wait for the 5 years , and they want full amount of 5 year contract to cancel. slomins is expensive
    Read More
  14. User Score
    2
    January 17th, 2019
    1 people found this review helpful!
    This company’s customer service and equipment are absolutely trash. I have had countless issues with this alarm system and pay for a service plan with this company but they never show up when they are supposed to or at all sometimes. Recently a customer service manager called me and set up a service appointment with me after the technician missed the rediculous all day long appointment window and assured me that he would have someone out there a few days later and in a 4 hour window. He also said he would call me if there were any issues with them keeping the appointment and also he would follow up after the service was done. That was 2 months ago and I’m still waiting. ADT people.
    Read More
  15. User Score
    0
    January 3rd, 2019 Jersey City, NJ
    2 people found this review helpful!
    I sold my home therefore I reached out to slomin’s to advise them of my move. I ask them to put my account on hold until I had a closing date for my new home. They told me they couldn’t process my request. They said my account would have to be closed and I was responsible for the remainder amount due for the contract which is $972. I didn’t want to close my account but they did what they wanted to do. They didn’t want to help me or hear me out. The customer service representative was very rude! I did want to continue my services with slomin’s at my new address but after this incident, I would rather go with another security company. Now I am stuck with this $972 bill that I don’t want to pay because they forced this bill on me! Slomin’s is fast to take your money but they are not willing to help or keep their customers happy! Go elsewhere please they are not worth the headache.
    And they don’t tell you it’s a 5 year contract their salesperson and installer tells you it’s a 2 year contract.
    Read More
  16. User Score
    0
    January 3rd, 2019 Jersey City, NJ
    1 people found this review helpful!
    I sold my home therefore I reached out to slomin’s to advise them of my move. I ask them to put my account on hold until I had a closing date for my new home. They told me they couldn’t process my request. They said my account would have to be closed and I was responsible for the remainder amount due for the contract which is $972. I didn’t want to close my account but they did what they wanted to do. They didn’t want to help me or hear me out. The customer service representative was very rude! I did want to continue my services with slomin’s at my new address but after this incident, I would rather go with another security company. Now I am stuck with this $972 bill that I don’t want to pay because they forced this bill on me! Slomin’s is fast to take your money but they are not willing to help or keep their customers happy! Go elsewhere please they are not worth the headache.
    Read More
  17. User Score
    0
    December 12th, 2018 New Hyde Park, NY
    1 people found this review helpful!
    We have been Trapped in a 5 Year Contract.THANK GOD ITS OVER Had false alarms in the Early AM , TWICE ! Police showed up 20 min.s Later. Asked SLOMINS to fix the problem and they came a week later, and didnt resolve problem. Alarm System wasn’t even working and they still charged us for 8 Months of NON MONITORING. We tried cancelling verbally on phone. They will not cancel on demand and you have to wait for them to call you for Cancellation. No CUSTOMER LOYALTY The WORST COMPANY I EVER DONE BUSINESS WITH !!!! NOW the’re taking me to Court for payment. I will fight this till the END.
    Read More
  18. User Score
    0
    December 5th, 2018
    1 people found this review helpful!
    I had the system installed before I started renting a house. I needed a camera installed, which was part of the original installation but never got installed. They offer service only Monday through Friday 8am-5pm. I scheduled a service at 8, till 9:15 the technician was not here. When I called to check, I was informed that they were just dispatched. The person I spoke to could not tell me when the technician would be here or where they were coming from. They were not able to check the location but they were able to cancel the service, which I did as some of us have to do their job at a particular time, not whenever they show up.
    If I could, I would cancel the service. All the customer service representatives I have talked to have been very unhelpful and vague, I assume this is the company’s policy.
    Read More
  19. User Score
    0
    November 24th, 2018 Bronx, NY
    2 people found this review helpful!
    Have had slomins security for two years now and have never had an issue until last week when our alarm was triggered in the middle of the night (so scary!). Thankfully there was no one breaking in but one of the zones was faulty and that’s why it kept alarming. The next morning we called to have them come out and fix it and they told us it would be almost a two week wait. Are you kidding me?! This is our family’s safety we’re talking about! We have a four month old we need to protect. I just don’t understand how they don’t have enough service employees to fix issues like this. If someone breaks in and hurts my family in the interim, arnt they liable? We are terminating our service and installing a new alarm system. Don’t even bother with this company because in a time of need they don’t show up.
    Read More
  20. User Score
    0
    November 14th, 2018
    2 people found this review helpful!
    I just found out that I have a 5 year contract when the sales man came out he said it was a 2 year.I am waiting for someone to come out to put a Spencer on my door appt time was for 3 m now going on 5 pm called and talk ed with a supervisor do. You think he care d he’ll no pleas if someone knows how I can break my contract let me they are a brunch of liars
    Read More

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Our Score
7.4
User Score
2.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.95-42.95

Install & Equipment Fee

$0

Contract Length

60

Cancellation Policy

Pay Balance

System Relocation Fee

Fees May Apply

Index

169

Number of Reviews

107
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378