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Slomins
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Slomins

Slomin’s Reviews

Reviews of Slomin’s from real customers
(98 verified)

Our Score
7.5
User Score
2.9

See Top Rated

Our Score
7.5
User Score
2.9
Rank this Company

Ratings Breakdown

Price

Landline monthly payment
$33.95+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
169

Number of Reviews

User reviews here on BHSC
98

Overall Score

Based on ranking criteria
7.5 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 17, 2019

  • Home Automation: Slomin’s provides customers with a number of home automation tools that allow them to monitor and control their home’s security while they’re away. Customers can access door locks, thermostats, lighting, and both live and recorded video monitoring all from the conveniences of the Slomin’s smartphone app.
  • Installation: Slomin’s guarantees professional installation on all projects, and estimates between four and six hours’ installation time for each install (depending on the size of the job and the security features requested).
  • Monitoring: Customers can also rest easy with Slomin’s round-the-clock security monitoring and fast response times. The company even provides a form of false alarm prevention by providing customers with a unique password to be used in the event of a false alarm.
  • Contract: Slomin’s only offers a 60-month contract–two years longer than the standard 36-month contract offered by most home security companies. And while the company promises approximately $1,300 in free equipment by signing such a long contract, customers will be required to compensate Slomin’s should they decide to terminate the contract before it expires.
  • Fees: Prices start at $33.95/month for home security services, but if customers request additional equipment (possibly including home automation, or heating and cooling features), they could be paying much more. Unfortunately, Slomin’s gives no information on these other prices, and customers will be required to speak personally with a customer service representative in order to procure this information.
  • Our Recommendation: Slomin’s doesn’t offer the cheapest home security solution and locks their customers into long-term contracts. For these reasons, prospective customers should look into companies like Protect America and Frontpoint.

Most Helpful Reviews From Slomin’s Customers

  1. User Score
    0
    Elourde Jean
    December 16th, 2017 Saddle River, NJ
    I have been with Slomin's around 2001 or 2002. They are liars and the customer service is horrible. The people on the line don't care about what is going on with our problems, and they seem like they also don't care about what we talk to them about. I've been having problems with my front camera that is connected to the Slomins app since December 5th of this year. I told one of the service people on the phone that this needs to be fixed immediately because you never know if someone will pull up to your house and harm you when you go out. They have set up a meeting to see it on December 20th to see whats going on. Then they told me that my front camera isn't working as well because of the bad weather, wind outside, and the snow which is a lie. If that actually happened, it would affect on the back camera as well. They told me that there is something that is unplugged which is another lie. They use lies to make you sign up for their services . If this was such a good service they would've helped us as soon as possible. I can't leave Slomins until the 5 year contract is up and now I am locked with them until then. This is a horrible home security system to set up, they know that they aren't good and they try to lock their customers in. I advise people to not choose Slomins because of their bad customer service, and guarantee/warranty.Read More
  2. User Score
    0
    Eric Mordhorst
    August 25th, 2017 Huntington, NY
    I'm writing on this page because I no longer know what else to do. I am completely unsatisfied with slomins customer service. For the past 4 months, their text notification service has been sending me all of the text notifications for the day in the middle of the night. I was just awoken because of these texts and I've had enough. The people who I have spoken to have been unable and/or unwilling to repair the problem. I've spoken with countless agents on numerous occasions. Is there nobody at Slomins who will help me? Is there nothing that can be done? I only want a security company that lives up to their promises. I look forward to some sort of response.Read More

98 Slomin’s Reviews

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  1. User Score
    0
    March 15th, 2019 Hollis, NY
    0 people found this review helpful!
    Reposting my solicited request for review from Slomin’s:

    Original review:
    No continued support of products unless customer pays for an ADDITIONAL service contract.

    Response:
    Reply from Slomin’s Shield
    An hour ago
    WT, we apologize for any inconvenience we may have caused you. As per our records, this issue appears to have been resolved with our Customer Service department. Please re-rate us! Thank you!

    UPDATE:
    Although Slomins claims their records show the issue has been resolved, it has not.

    I initially called to have a technician fix my cameras. The technician who showed up two weeks later informed me he did not work on cameras, but instead had a work order to upgrade my alarm panel. Then I was charged $40 for the technician to upgrade my alarm radio because the previous model (which was installed little over a year ago) is obsolete. Slomins then tried to charge me an additional $80 for that service, which I did not even request.

    Now my cameras still do not work, and they will charge me AGAIN to send a technician unless I purchase an additional service plan.

    I was asked to amend my rating,so I have given a 0 instead of a 1.

    Read More
  2. User Score
    0
    March 2nd, 2019 Bronx, NY
    0 people found this review helpful!
    Look into other security systems. They advertise like they are. Big company, but they don’t have the manpower. My carbon monoxide alarm went off and I was home . I had to call the fire department and there was no carbon monoxide!! If I wasn’t home the fire department would have knocked down my door and the problem was with Slomin’s equipment!!!! Now I have a problem with the smoke detector!! I put new batteries in and it keeps beeping. This company is trash
    Read More
  3. User Score
    0
    January 23rd, 2019 Roselle, NJ
    0 people found this review helpful!
    Do not use this company for any type of service especially for a security system.
    I owed $115.00 on my bill but now their saying I breached my two year contract
    and owe $1051.00. They sent me to a law firm who’s collecting the payment.
    WARNING!!! be smart and not stupid like me. Install your own home security
    because there’s too much small print that works against you in these contracts
    that big business use to run a scandal on your pocket.
    Read More
  4. User Score
    2
    January 20th, 2019 Miller Place, NY
    0 people found this review helpful!
    they make you sign for five years, way too long, and nowadays over 400 dollars a year for the cheapest service. I see now you can get ring for 10 dollars a month or 100 a year, only difference is you have to install yourself and pay 200-250 for alarm system. over that 5 years you will pay 2000+ for slomins, and ring will cost 800 for 5 years . may ex signed me up with slomins, no so smart, now i am stuck paying them 4 times a year as ring. cant wait for the 5 years , and they want full amount of 5 year contract to cancel. slomins is expensive
    Read More
  5. User Score
    2
    January 17th, 2019
    0 people found this review helpful!
    This company’s customer service and equipment are absolutely trash. I have had countless issues with this alarm system and pay for a service plan with this company but they never show up when they are supposed to or at all sometimes. Recently a customer service manager called me and set up a service appointment with me after the technician missed the rediculous all day long appointment window and assured me that he would have someone out there a few days later and in a 4 hour window. He also said he would call me if there were any issues with them keeping the appointment and also he would follow up after the service was done. That was 2 months ago and I’m still waiting. ADT people.
    Read More
  6. User Score
    0
    January 3rd, 2019 Jersey City, NJ
    0 people found this review helpful!
    I sold my home therefore I reached out to slomin’s to advise them of my move. I ask them to put my account on hold until I had a closing date for my new home. They told me they couldn’t process my request. They said my account would have to be closed and I was responsible for the remainder amount due for the contract which is $972. I didn’t want to close my account but they did what they wanted to do. They didn’t want to help me or hear me out. The customer service representative was very rude! I did want to continue my services with slomin’s at my new address but after this incident, I would rather go with another security company. Now I am stuck with this $972 bill that I don’t want to pay because they forced this bill on me! Slomin’s is fast to take your money but they are not willing to help or keep their customers happy! Go elsewhere please they are not worth the headache.
    And they don’t tell you it’s a 5 year contract their salesperson and installer tells you it’s a 2 year contract.
    Read More
  7. User Score
    0
    January 3rd, 2019 Jersey City, NJ
    0 people found this review helpful!
    I sold my home therefore I reached out to slomin’s to advise them of my move. I ask them to put my account on hold until I had a closing date for my new home. They told me they couldn’t process my request. They said my account would have to be closed and I was responsible for the remainder amount due for the contract which is $972. I didn’t want to close my account but they did what they wanted to do. They didn’t want to help me or hear me out. The customer service representative was very rude! I did want to continue my services with slomin’s at my new address but after this incident, I would rather go with another security company. Now I am stuck with this $972 bill that I don’t want to pay because they forced this bill on me! Slomin’s is fast to take your money but they are not willing to help or keep their customers happy! Go elsewhere please they are not worth the headache.
    Read More
  8. User Score
    0
    December 12th, 2018 New Hyde Park, NY
    0 people found this review helpful!
    We have been Trapped in a 5 Year Contract.THANK GOD ITS OVER Had false alarms in the Early AM , TWICE ! Police showed up 20 min.s Later. Asked SLOMINS to fix the problem and they came a week later, and didnt resolve problem. Alarm System wasn’t even working and they still charged us for 8 Months of NON MONITORING. We tried cancelling verbally on phone. They will not cancel on demand and you have to wait for them to call you for Cancellation. No CUSTOMER LOYALTY The WORST COMPANY I EVER DONE BUSINESS WITH !!!! NOW the’re taking me to Court for payment. I will fight this till the END.
    Read More
  9. User Score
    0
    December 5th, 2018
    0 people found this review helpful!
    I had the system installed before I started renting a house. I needed a camera installed, which was part of the original installation but never got installed. They offer service only Monday through Friday 8am-5pm. I scheduled a service at 8, till 9:15 the technician was not here. When I called to check, I was informed that they were just dispatched. The person I spoke to could not tell me when the technician would be here or where they were coming from. They were not able to check the location but they were able to cancel the service, which I did as some of us have to do their job at a particular time, not whenever they show up.
    If I could, I would cancel the service. All the customer service representatives I have talked to have been very unhelpful and vague, I assume this is the company’s policy.
    Read More
  10. User Score
    0
    November 24th, 2018 Bronx, NY
    1 people found this review helpful!
    Have had slomins security for two years now and have never had an issue until last week when our alarm was triggered in the middle of the night (so scary!). Thankfully there was no one breaking in but one of the zones was faulty and that’s why it kept alarming. The next morning we called to have them come out and fix it and they told us it would be almost a two week wait. Are you kidding me?! This is our family’s safety we’re talking about! We have a four month old we need to protect. I just don’t understand how they don’t have enough service employees to fix issues like this. If someone breaks in and hurts my family in the interim, arnt they liable? We are terminating our service and installing a new alarm system. Don’t even bother with this company because in a time of need they don’t show up.
    Read More
  11. User Score
    0
    November 14th, 2018
    0 people found this review helpful!
    I just found out that I have a 5 year contract when the sales man came out he said it was a 2 year.I am waiting for someone to come out to put a Spencer on my door appt time was for 3 m now going on 5 pm called and talk ed with a supervisor do. You think he care d he’ll no pleas if someone knows how I can break my contract let me they are a brunch of liars
    Read More
  12. User Score
    0
    October 9th, 2018 Mineola, NY
    2 people found this review helpful!
    Don’t walk, run from Slomins. Terrible customer service, long contracts, inferior technology. I asked them to move my account to a new home and they were not interested in doing that. Took me to court. Employees are so rude!! I am shocked this company works the way it does.
    Read More
  13. User Score
    0
    September 20th, 2018 Bronx, NY
    2 people found this review helpful!
    Slomins basically sets you up so there is no way out. They do not value their customer loyalty in any way and using their oil service in addition to the alarm service is not at all considered important to them. I have canceled both oil and alarm and would not do business with them, I paid every month on time and was unable to negotiate any cancelation on the alarm service regardless of the fact that I was unhappy with the service and was no longer using it. Their customer service staff on the alarm side are rude and have limited ability to handle customer calls with respect and integrity….stay far away. you have other choices
    Read More
  14. User Score
    1
    September 14th, 2018 Melbourne, FL
    1 people found this review helpful!
    Salesman told us we could cancel security and pay balance of payments upon placing our house for sale we found out on top of the balance of payments their would be an additional $2500. Cancellation fee.
    They would not honor what their own salesman had stated. The salesman no longer works for them.
    Read More
  15. User Score
    1
    August 31st, 2018
    0 people found this review helpful!
    Horrible company! Very difficult to deal with service subpar if you’re looking for a security company do not select Slomin’s Shield! worst experience yet.
    Read More
  16. User Score
    10
    August 27th, 2018 Brooklyn, NY
    0 people found this review helpful!
    I had issues with my cameras and Gary from slomins made sure he took care of the problem until I was happy I will definitely have my friends and family call and get there systems with slomins I was very happy
    Read More
  17. User Score
    0
    August 26th, 2018 Astoria, NY
    0 people found this review helpful!
    Horrible customer service. Nothing by dissatisfaction with them and it’s only been 3 months. They made me signed a five year contract which I might have to get an attorney to help me get out of. I would NOT recommend Slomin’s to anyone. If you have issues with the system or maintenance on your boiler they make you wait two to three weeks for the alarm and thres to four months to service the heating system. Simply horrible customer service.
    Read More
  18. User Score
    0
    August 11th, 2018
    0 people found this review helpful!
    I decided to go with a home security system to provide protection for my family. Salesman came out and was nice and told me upfront costs and that the equipment and installation was free. Had me sign an agreement for upfront costs and hand him a check. He also told me they will be here to get things started asap. That ended up being delayed for what ever reason. Then out of nowhere i get a email with an attachment saying i signed for an equipment cost. So when I contacted customer service and asked them about this they said thats the cost period. I told them your salesman said it was free install and equipment and that all advertisements online state exactly what the salesman said. So their answer to me was thats only for an inside camera not an outdoor camera. You signed the contract and there is nothing I can do for you. I didnt realize that a family company advertising to protect families are actually scamming them. Thats Slomins for you.

    Jason J Miseje

    Read More
  19. User Score
    0
    August 7th, 2018
    0 people found this review helpful!
    Do not use Slomins. They are your best friend trying to get u into a contract but once they do, boy o boy, it’s ridiculous how many times I’ve heard “you’re in a contract”. The cameras suck the app sucks the customer service sucks. There is plenty of competition DO NOT use Slomins!!!!!!!
    Read More
  20. User Score
    1
    July 15th, 2018 Brooklyn, NY
    1 people found this review helpful!
    Don’t use them! I had them install an alarm system on my home. The sensors keep failing so either they are sub par or the installer did a horrible job. When you call for service you have to wait a week to get someone to your home to repair. They are not at all consumer friendly. I have had to take many days off from work so they can come and repair a system for which I pay a lot of money monthly. Don’t use this company
    Read More
  21. User Score
    0
    June 27th, 2018 Long Beach, NY
    0 people found this review helpful!
    I have to say Slomin’s has the worse customer service I ever experienced with any other company. The lack of information it’s horrible. When you call their 1800 number you get unprofessional people who have no idea on what to do. If I wasn’t stuck with the contract I would’ve cancel the second week I had signed up. DONT TRUST YOUR HOME OF BUSINESS WITH THIS COMPANY. Horrible all around.
    Read More
  22. User Score
    0
    June 14th, 2018
    1 people found this review helpful!
    Anything that goes wrong with your contract with them and they will fight you bitterly to the end. Money hungry company only interested in $$$, no concern for the customer.
    Read More
  23. User Score
    0
    May 1st, 2018
    0 people found this review helpful!
    What they advertise is not true you can actually give the tech cash money and then I’ll say you don’t qualify for service and then they’ll tell you that you have to wait 7 to 10 days to process the cash payment before they return your money and a check..
    When you call a speak with customer service they have summer Her speech that they constantly say you’re asked to speak with supervisors if there are any because it is a family-owned business you’re never available when they don’t return calls. Still waiting on the return of my funds at all Douglas can say is we don’t need your money we’re going to return it I guess after they use it then I’ll return it when it’s convenient to them
    Read More
  24. User Score
    1
    April 23rd, 2018 Philadelphia, PA
    1 people found this review helpful!
    We have had Slomins Alarm system since we moved in (almost 4 years ago). I have never been late on a bill – my account is in good standing. I have never called them about an issue and my alarm has never gone off (knock on wood). Anyway, I switched out a door last night and the alarm sensor said it was “tampered” with. So my husband played around with it for about 10 minutes and couldn’t fix it. We called Slomins who quickly alerted us we would be charged $79/hour PLUS $60 to replace the sensor. Wait… what? I hung up. What aggravated me the most is while we were on hold I googled a solution (for the tamper switch) that worked. My husband was able to fix it in less than 2 minutes.

    So lets talk about the product – the app is okay and the alarm sensors are not top of the line. My mom had a delay in her motion sensor during an actual break-in and it looks like our motion sensor also has a delay. But it’s $30 bucks a month and we are stuck with it for another year or so. We can only hope for the best until we get new service. They don’t offer current customers anything (discounts, upgrades) at all.

    Now let’s get into customer service. I NEVER thought I would see the day where I would honestly say I found a company who has worse Costumer Service than Comcast.

    Where they went wrong: You don’t automatically try to charge a customer $140+ without saying things like “Did you try this?” Google was more helpful than the “customer service” woman. Also, when you are on contract with a customer that has never been late on a bill and who contract is coming to an end, you say things like “thanks for being a loyal customer for four years. we do have to charge you for the tech, but we will throw in the sensor if it’s broke (which is wasn’t).” This lady offered zero solutions and was very quick to try to charge us. So let’s be real – if I am paying money every month for you to monitor your equipment – I do expect you to be at least 50% responsible for equipment failure/upkeep. Take for example my arch nemesis Comcast – they charge you for a tech to come out, but I have never been charged for equipment. YOU CANNOT PROVIDE YOUR MONTHLY SERVICE IF YOUR CUSTOMERS DON’T HAVE WORKING EQUIPMENT! Anyway, I will be looking at my contract when I get home from work today. I was 22 when I signed up and I didn’t look very hard at the fine print. As a naive young adult, I assumed Slomins was a reputable company that looked our for its customers. I would never recommend this company and I hope they start treating their loyal customers better.

    Read More
  25. User Score
    1
    March 25th, 2018 Freeport, NY
    2 people found this review helpful!
    Emergncy call or service call, Slomins staff doesn’t care about our emergency situation. Rude and unprofessional and irrespective staffs
    Read More
  26. User Score
    10
    March 11th, 2018 Chalfont, PA
    2 people found this review helpful!
    I have been with Slomans for over 20 years. They are family owned and treat their customers like family. Unbelievable service and product and pricing. I will never switch.
    Read More
  27. User Score
    1
    March 7th, 2018 New York, NY
    1 people found this review helpful!
    I had a Sales rep come to my home for an estimate. I asked if I could see a brochure that had services as well as pricing listed so that I can see exactly what types of services and add-ons I could consider as well as their pricing. He told me that they do not offer anything in writing. I told him that I was a visual person and I would like to see what you have to offer. He proceeded to tell me “Well I’m telling you what we have”. That was the biggest turn off!!! I am not a person that is sold by someone just speaking to me – I need to see things. I need to review services as well as pricing. I completely shut down after that. I will not use Slomins because I feel that they are not up front with people and their services. Too add too – because based on some of the items they had to offer – I probably would have signed with them. Their loss!
    Read More
  28. User Score
    1
    February 2nd, 2018 Belleville, NJ
    2 people found this review helpful!
    Poor customer service, call center people are rude and over talk you. took over 3 weeks to have a technician come for repair, then became awfully late. I cancelled them. Slomans then said due to the weeks my service was broken i still have to pay service charge. As of Now I am waiting for Supervisor to call me back to discuss problem. When I called and asked for a supervisor i was informed there busy, I can not wait on hold, they will call me back. when they do I will update you on this.
    Read More
  29. User Score
    1
    December 22nd, 2017 Center Moriches, NY
    5 people found this review helpful!
    My inital reaction to this company was that things seemed to be ok. The salesman seemed knowledgeable and my family decided to go through with them as they seemed to be a viable option. This company never showed uo for the agreed upon date to install my cameras and when I called customer service they stated that the agreed upon date was approximate. They came another date and stated that we were not available. If the date was not for sure, why wouldn’t they call and state this as people need to be at work and cannot afford to take off days for an “approximate date”. When attempting to reschedule, they told me they do nott do not make house visits during the week of Christmas nor the week after Christmas at all. My father called later on the same day and miraculously they were able to make a visit. The day they were supposed to come, they stated that they would be here between 8am and 1pm. No one showed up until 2:30 and they did not have the cameras and would not get any until after the new years. Well if you don’t have the cameras why would you come at all? Why would you not tell us before we wasted our time staying here for hours waiting for you, especially when both I and another member of my household spoke to a representative the same day and this could’ve been explained to use. This company wasted no time taking our money however failed to abide by the contract. The customer service representative I spoke to in order to cancel the account was very unprofessional and blamed us for not being at the home on a day that was not agreed upon for the installation. I surely hope this does not happen to all people, however be aware. This company did not deliver on their word despite charging me for it already.
    Read More
  30. User Score
    0
    December 16th, 2017 Saddle River, NJ
    4 people found this review helpful!
    I have been with Slomin’s around 2001 or 2002. They are liars and the customer service is horrible. The people on the line don’t care about what is going on with our problems, and they seem like they also don’t care about what we talk to them about. I’ve been having problems with my front camera that is connected to the Slomins app since December 5th of this year. I told one of the service people on the phone that this needs to be fixed immediately because you never know if someone will pull up to your house and harm you when you go out. They have set up a meeting to see it on December 20th to see whats going on. Then they told me that my front camera isn’t working as well because of the bad weather, wind outside, and the snow which is a lie. If that actually happened, it would affect on the back camera as well. They told me that there is something that is unplugged which is another lie. They use lies to make you sign up for their services . If this was such a good service they would’ve helped us as soon as possible. I can’t leave Slomins until the 5 year contract is up and now I am locked with them until then. This is a horrible home security system to set up, they know that they aren’t good and they try to lock their customers in. I advise people to not choose Slomins because of their bad customer service, and guarantee/warranty.
    Read More
  31. User Score
    0
    December 15th, 2017 Baldwin, NY
    3 people found this review helpful!
    Slomins has the worst customer service for any company that I have ever dealt with. I made an appointment to service my boiler of which I had to wait two months. On the day of my appointment which was last Friday December 8, 2017 after sitting home and waiting all day, I got a call from Slomins at the end of the day informing me that I have to reschedule because of the snow and they need for them to service those customers without heat. On Friday December 15, 2017 my rescheduled date, I am going through the same exercise sitting and waiting not knowing when the service technician will show up. I called customer support only to be told that they are servicing customers who don’t have heat and they don’t have a time specific time when they will show up and the only reason they did not reschedule me today was because they did once already last Friday. This is totally unaccepotable. Slomins have no regards for people’s time. I don’t understand how they can continue to do business like this
    Read More
  32. User Score
    0
    December 14th, 2017 Woodmere, NY
    3 people found this review helpful!
    They are thieves!!! I called for service was told 3 days. Service guy comes & said he needs a new board & will be back the next day. The day is passing so I call up to find out what time I should expect the service guy back & was told the “board” will take 3 to 5 business days to get and $425. I can’t believe it would take that many days to get the part so I went online & found it for $56 plus shipping & I can have it in 2 days. I ordered the part & had it in 2 days told Slomin’s to come finish the job & they tell me it’s going to be $275 + tax to install it. I have a service contract with these thieves & have been a customer for over 15 years but they don’t care! They say they’re family owned but I think, if the “family” knew how bad their business is being managed they wouldn’t be so happy.
    Read More
  33. User Score
    0
    December 13th, 2017 Trenton, NJ
    2 people found this review helpful!
    horrible customer service! they make appointments and don’t show up
    Read More
  34. User Score
    0
    December 5th, 2017 Haines City, FL
    4 people found this review helpful!
    Told salesman that we may we selling our home within a few years and specifically asked what would happen with their 5 year contract. He told me & my husband that we leave the equipment for the new owner and they will place new equipment in our next home. HE LIED to us. They want us to get our buyer to take over the contract or we owe the rest of the 5 years on this house( over $600) and we would have to sign a new contract on our new home.

    Be beware of LYING SALESMEN with this company. Would not recommend them to anyone.

    Read More
  35. User Score
    0
    November 26th, 2017 Clermont, FL
    2 people found this review helpful!
    I would rank Slomin’s as one of the worst company’s I have ever work with. On the occasions when I have called for home service the customer service agents have been rude and do not have a clue what customer service is. Recently it took speaking to 3 customer server agents to set up a appointment for a technician to come to my house to work on my alarm system even after I to agree to pay the $75 that I felt was in fair. This is not the company it claims to be, run.
    Read More
  36. User Score
    1
    November 1st, 2017
    6 people found this review helpful!
    Back in 2003, Slomins Alarm Co. installed an alarm in my first new home. They drilled through my window to install the cables to the magnet. 14 years later, I notice water beginning to puddle on my window sill and leak under the radiator directly below it. After ripping out the sheetrock (5/8), I realized the water has been leaking all this time, and rotted my entire wall; studs, insulation, and plywood on outside of the wall behind the siding. Not to mention the amount of mold that grew back there. God only knows what health effects that has had on my kids all along since we eat in the dining room every day, multiple times a day. Furthermore, I was supposed to have a manager come by to inspect the damage and hopefully make good on at least some of the damage. To add insult to injury, I called to get a status update at noon since I hadn’t received the text they were going to send when they were on their way, and they tell me they called, no one answered and my voicemail was full. Nice lie on top of this, last time I used a cell phone, missed calls are registered, plus my voicemail is empty.
    On top of this, I was generously offered free security cameras because I was a customer for so long if I signed a 5 year contract. They sold me on how its motion activated and will record who comes to my door. Problem is they only record for 12 sec (I believe) which wouldn’t even capture someone getting to my front door. What good are the recording cameras if I can’t see if someone is trying to break in????? I cancelled the camera service because they didn’t provide the service I was looking for or promised. But they wouldn’t budge on the 5 year contract. Now I am locked in with a company that has ruined my home right before thanksgiving, refuses to take ownership, and lies on top things.
    I might be a one off, but if the risk is worth it, their method of making good on their mistakes certainly isn’t.
    Read More
  37. User Score
    0
    October 7th, 2017 Saint Petersburg, FL
    4 people found this review helpful!
    i have slomins security services in my business . its a scam and the worst company ever for some reasons
    soo many false alarm that leads to pay fines with city police i paid 250 so far next false alarm is $500 fine .
    2-every couple months i have issue with the equipment and to call and fix there’s service charge $85 .
    3-sales rep came in and had me sign some papers never mention anything about lease or cancellation
    my opinion think 10.000000 times before going with this company or i gave you my lease
    Read More
  38. User Score
    10
    August 30th, 2017 Brooklyn, NY
    4 people found this review helpful!
    Slomin’s always provides me with the security that best fits my needs. Their equipment is excellent, up to date, and usually free. Their maintenance fees are fair. Customer service is always pleasant and knowledgeable.
    Read More
  39. User Score
    0
    August 25th, 2017 Huntington, NY
    3 people found this review helpful!
    I’m writing on this page because I no longer know what else to do.
    I am completely unsatisfied with slomins customer service. For the past 4 months, their text notification service has been sending me all of the text notifications for the day in the middle of the night. I was just awoken because of these texts and I’ve had enough.
    The people who I have spoken to have been unable and/or unwilling to repair the problem. I’ve spoken with countless agents on numerous occasions.
    Is there nobody at Slomins who will help me? Is there nothing that can be done? I only want a security company that lives up to their promises.
    I look forward to some sort of response.
    Read More
  40. User Score
    0
    August 9th, 2017 New Port Richey, FL
    3 people found this review helpful!
    Saturday aug 5 i met with a Slomins sales rep to discuss their service for my home . In the end instead of a 3 year contact like it was quoted it ended up being a 5 year . 0 activation but i still paided 96.02 for the 1st three months and scheduled an appoint for Aug 9 2017 for the install . So i took a half a 1/2 off and waited for the tech . I called the salesmen at 430 pm to find out i was not approved for their service . Man was i pissed , no phone call from their customer service or credit department on monday or tuesday advising me of this … wow… then two of their customer agents would even pass me to a supervisor and hung on me . Now i have to wait 3 days or longer to get my money 96.02 back . Bad Bad company be ware everyone i could list more but im runiing out of room . use another company save your self some grief …..
    Read More
  41. User Score
    10
    July 25th, 2017 Yonkers, NY
    0 people found this review helpful!
    My experience with Slomins as a central station alarm company, for the past 20+ years has been nothing but exceptional. Throughout the years the equipment in my home has been upgraded with the latest technology, with the most recent upgrade having been undertaken only just recently. From the most helpful and most receptive sales person over the phone all the way to the technician who upgraded the system components, my experience was exceptional. I can, with good conscious, recommend this company to any of my friends and family, which I have in fact done throughout the years……
    Read More
  42. User Score
    2
    July 25th, 2017 New York, NY
    2 people found this review helpful!
    The security cameras work maybe 20-25% of the time. My wife called and was told that IT needed to make a fix on their end, and they would contact her when it was done. That didn’t happen. I called back and told them that the cameras don’t work as they should. I was told that they see recordings. It didn’t pick up people going to and from the house on 6 occasions. She put me on hold for over 10 minutes to say that a tech needs to come out. I asked her if they acknowledged that there is a problem or if they are appeasing me. She said “honestly, I think a little bit of both.” Unreal. Their product sucks and customer service is ridiculous. In the market to replace them.
    Read More
  43. User Score
    0
    July 11th, 2017
    2 people found this review helpful!
    Very very very bad
    System never online but they do not even know if you system is online or not. Never contact you for what’s going on with the system
    Horrible customer service and extremely rude
    If you miss a few payment, they will call you and ask money like a debt collector. Then, delete the account right away so you can no longer make the online payment. Then they will summon you from the debt collector and court.

    Very very bad , avoid this company at any cost!!

    Read More
  44. User Score
    8
    July 11th, 2017
    1 people found this review helpful!
    The service rep and the tech were great the tech really answered all the questions. He even got friendly enough with my dogs in order to test the system with the dogs walking around. Good value. Love the APP
    Read More
  45. User Score
    2
    July 8th, 2017 Tampa, FL
    3 people found this review helpful!
    Slomans montering is great but their video camera sucks i have had problems for a month they come out twice and didn’t resolve the problem so i told them to drop my video service took the camera down and threw it in the trash and bought a 4 camera system put a app on my phone everything is working fine i would not recommend slomans they have a 5 year contract while other company’s have a 3 year contract l still have 3 and a half years on mine then i can till slomans good bye
    Read More
  46. User Score
    3
    July 8th, 2017 Uniondale, NY
    2 people found this review helpful!
    System installed 4/2013, all windows & doors and 1 interior live camera (did not have recorded camera as an option), and later I added the text notifications. I hate the fact that you cant get pricing for anything online, you need to have a salesman visit. But that being said the salesman was very nice. Had to have 2 windows rewired as the installer stapled right through the wires ruining the connection (being woken up at 2am in a panic from the alarm blasting afraid someone is in your house, realizing the zone set off is your youngest kids room and freaking outt!!!). ISSUES SINCE INSTALLATION: the camera worked maybe 25% of the time. I believe the camera is fine, but the wiring they use for the camera is crap, have to wiggle and shake the wire to get a connection, which would be temporary. I’ve given up, hasn’t been used for about 2 years as there is never a connection. The alarm pad buttons seem to get worn out very quickly. To the point you are frantically pressing so hard to get it to register before the alarm goes off. So we’ve stopped using the regular alarm now too for over a year. I’m basically just waiting for my 5 years to be up and I will be cancelling. When their equipment works, its a good service. Oh and last issue. I signed a 5 yr contract with a monthly amount per the contract. that amount goes up annually, its not a locked in rate which I wasn’t aware of.
    Read More
  47. User Score
    0
    July 7th, 2017 New Canaan, CT
    2 people found this review helpful!
    Horrible customer service. Spoke with Kathy and described ongoing problem for past 3 months. Three “technician” visits and no resolution. Asked to speak to supervisor “all are busy” – I assume all are dealing with complaints. Waited on the phone for over 20 minutes and was told “no one available” at 9:27am on a Friday. Sounds like LOTS of problems at Slomins.

    Poor customer service

    Read More
  48. User Score
    6
    June 30th, 2017 Hicksville, NY
    0 people found this review helpful!
    The sales team and the installation people do not speak the same language and later on are rude to you if you question their contract, and threaten to leave. The installer had me sign on a paper just to get the installation done, after leaving a big hole in the wall.
    Read More
  49. User Score
    10
    June 29th, 2017 Glen Mills, PA
    1 people found this review helpful!
    Thank You Carmine was professional and very prompt, excellent way to start off with a new company
    Read More
  50. User Score
    0
    June 23rd, 2017 Perryman, MD
    1 people found this review helpful!
    Contract term is too long and cancellation fees are onerous and unjustified.
    Read More

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Our Score
7.5
User Score
2.9
Rank this Company

Ratings Breakdown

Price

Landline monthly payment
$33.95+

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
169

Number of Reviews

User reviews here on BHSC
98

Overall Score

Based on ranking criteria
7.5 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10