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#17
slomins

Slomins

Biggest Customer Gripe: Bad Customer Service (read reviews)

Our Score
7.1
User Score
4.7

News Update: Is Your Home Hackable?

Our Score
7.1
User Score
4.7
Rank this Company
Ratings Breakdown

Price

Landline monthly payment
$30.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
8/10

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Standard

Time in Business

Total # of years
91 Years

A+

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
7

Index

Quality Index (Below 413 is good)
169

Number of Reviews

User reviews here on BHSC
17

This Review is maintained by

Review Last Updated: February 9, 2016

Slomin’s is a family-owned and operated company that has been in the business of taking care of homeowners since 1923.

When it comes to home security systems, Slomin’s is the most dependable company. With more than 80 years of excellent service. Slomin’s offers families and businesses a wide range of commercial and residential security systems to help you live or work peacefully and comfortably.

Rank Chart Monthly Price Upfront Costs Video Our Score
#1
$19.99 $0 Yes
9.4
#2
$34.99 $99.95 Yes
9.1
#3
$24.99 $0 Yes
8.8
#17
slomins
$30.95 $0 Yes
7.1

Slomin’s Home Security System includes a remote video access, which can be assessed in any location using the Internet. The system can also be manually accessed via a numeric keypad that is very useful in modifying the settings of the control panel. You can easily view your home or office building anytime by logging into your Slomin’s account. Aside from the online access, the system also features motion detectors, home decals, lawn signs, and siren.

For commercial security systems, Slomin’s offer the following solutions.

  • Access Control – Choose whether you need Badge Access, Gate or Door Control, Photo IDs, Time and Attendance Monitoring, and Fingerprint Reading.
  • Video Cameras – In case you need to keep track of lost items or goods, point of sales, events, and live monitoring.
  • Camera Options – bullet video cameras, vandal-resistant domes, infrared, outdoor cameras, vari-focal, etc.
  • Live and Remote Viewing
  • Digital Video Recording
  • Digital Video Recorders

The Good

Praised for its highly competent, friendly, and professional staff, Slomin’s is highly recommended for residential and commercial security concerns. With an A+ BB rating, Slomin’s is considered as a life saver for many satisfied clients. If you worry about the safety of your family, consult Slomin’s team of security experts so that they can schedule a free home security check in your home. Aside from this, Slomin’s value their customers by giving them several options for their inquiry and complaints either via email correspondence, phone, or a live web support. As a BBB accredited company, Slomin’s has made genuine efforts to deliver excellent service to their customers.

The Bad

A small number of clients have lodged their complaints against Slomin’s delivery service as well as about some of their products. However, Slomin’s has consistently shown genuine care to their customers by giving them immediate solutions to resolve their concerns.

The Bottom Line

Slomin’s is one the very few security system companies that truly values the safety of their clients. Equipped with the latest and state-of-the-art products for residential and commercial purposes, Slomin’s is unparalleled, especially when it comes to excellent service and high quality systems.

Are there any inaccuracies in this review? We take accuracy very seriously and would love your feedback. Visit our Request Reconsideration page and send us your feedback today!

17 Slomins Reviews

Select Your Rating:

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  1. User Score
    0
    February 3rd, 2016
    0 people found this review helpful!
    worst customer service ever, don’t show up when they are supposed to, can’t get a supervisor on the phone, I completely disagree with the reviews above, they are terrible, if you need actual service go elsewhere
  2. User Score
    10
    January 23rd, 2016
    0 people found this review helpful!
    I have been a customer for 19 years. Loyalty is a two way street. Slomin’s has been there for my family with quick phone response, competetent customer service and professional resolve. No company is perfect, however the true example of a great company is not just a great product and sales.team but more importantly when you have an issue or problem it is resolved to your satisfaction. That’s what it’s all about. I also have had my system updated twice with newer technology, cameras, automation etc. Works perfect. Do yourself justice by going with the pros the first time.It will save you in every way!
  3. User Score
    1
    October 6th, 2015
    1 people found this review helpful!
    After being with Slomins Security System for 10+ years we recently had a very very bad experience dealing with getting an issue resolved. Our service was termed due to the wrong date being entered and we have been trying to resolve this mistake with Slomins for several days. No one returns our calls after we have been told someone will “call back”.by person answering the main number. This is so frustrating since they boast customer service. Do not consider this company since there is no “customer service” after you sign a contract.
  4. User Score
    1
    September 3rd, 2015
    1 people found this review helpful!
    The whole process as an existing customer to get a few minor items fixed after some home construction has been nothing short of a nightmare. Made us wait multiple weeks for an appointment, and then sent a sales person who couldn’t do anything. Then wait several more weeks for a service evaluation. Now it’s even two more weeks and today we’ve been 7+ hours for the final service person to come over, when we were told to be the first appointment of the day. We’re still waiting…
  5. User Score
    0
    June 29th, 2015
    3 people found this review helpful!
    Home alarm system failed while we were away.
    Slomin’s control system had not detected it. House was not alarmed for 2 weeks. When I called, the appointment day (not hour window) was given for next week. They do not think that their system is that important. They are pretty good in collecting your monthly fee….
  6. User Score
    9
    June 26th, 2015
    0 people found this review helpful!
    I like the panel and the service ! This young lady came in my house and was professional 5/2015
  7. User Score
    10
    May 29th, 2015
    3 people found this review helpful!
    Very helpful customer service told me everything i needed to know about the company and the prices, very satisfied with their work on letting me every piece of information i needed to know, great value and very polite to me as a customer, I love it.
  8. User Score
    2
    May 12th, 2015
    1 people found this review helpful!
    They lack customer service. They fail to properly maintain the homeowners heating equipment. They fail to do yearly maintenance on heating equipment. They have an assortment of service technicians they make you stay home all day when your equipment needs repair. They have no idea what time a mechanic will come to your home and never can provide even a window for you to be home, a total loss for quality service. They earn a fortune yearly but do not even train the telephone answering people on etiquitte. A routine delivery of oil has been $3.99 so expect a bill for $700. Thats several reasons to switch to gas….
  9. User Score
    1
    May 7th, 2015
    2 people found this review helpful!
    Don’t waste your time and money go with a more customer friendly or reliable company. Was never told that if you connect alarm to house phone and phone line is cut no police are called neither is slomins aware to call you and tell you there’s a problem . Very very rude customer service . Wish I was told of all the extra charges from the beginning and the consequences of hooking alarm to phone. DONT WASTE YOUR HARD EARNED MONEY
  10. User Score
    0
    April 22nd, 2015
    2 people found this review helpful!
    The COX HOME SECURITY is the worst security system there is. The company began the Home security in June, 2014. The salesman lied when he stated that this is not a contract, but stated that the price is locked in for five(5) years. The customer service is the worst that I have seen. When you call the customer service with a problem, they told me that they will call me back today. I spoke to over 10 customer service supervisors and workers and no one ever called me back. The salesman failed to tell me that the key pad is portable and has to stay plugged into a wall plug for the next five(5) years and take up room on a table. If the plug is accidentally unplugged, the alarm goes off in their monitoring center and a charge is assessed to the bill. I got out of the contract due to the lies they told me.
  11. User Score
    10
    April 21st, 2015
    2 people found this review helpful!
    I have been using slomins advanced security system from last 3 years and never had a problem. It is an excellent product by slomins. easy to use, convenient and fully automated. I would 100% recommend slomins security shield.
  12. User Score
    2
    December 18th, 2014
    1 people found this review helpful!
    Tech cj was nasty and 3 hours late for appt. Had a problem while I was away and it took a lot of arm bending to even consider they might have a problem. Still don’t trust the system.
  13. User Score
    8
    November 22nd, 2014
    0 people found this review helpful!
    We Have had two large jobs done by Solomon’s in Cleveland, QLD over the last 2 years and both were finished very well though both required a later adjustment to ensure the security doors were fitting squarely in the frames. I would definitely use Solomon’s again but I would insist on having one of their experienced fitters, such as Jessie. The women on the desk are courteous in taking orders but when someone rings to leave a request for one of the fitters they should pass that request on. Twice they failed to do so.
  14. User Score
    9
    October 23rd, 2014
    0 people found this review helpful!
    We had Slomin’s for about 15+ years at a house we recently sold. Everything about the service was excellent except they were very stingy about giving out replacement signs without charge (the signs are not very durable). I would recommend them and will probably use them again if and when the need arises (currently in a high rise, high security building).
  15. User Score
    0
    August 23rd, 2014
    1 people found this review helpful!
    Any place that has to knock on your door once a month and ask for your business leads me to believe that the people from the very top HAVE NO IDEA ON HOW TO RUN A GOOD BUSINESS!!!!! If theses people come to my house one more time I’m gonna lose it… Wait, I already did. I didn’t blame the poor kids that have no idea what they are getting into, but the losers that instruct theses guys every month. If I ever change my oil company, IT WILL NEVER BE WITH SLOMINS!!!
  16. User Score
    9
    December 26th, 2013
    1 people found this review helpful!
    No problems with the system, good customer service.
    A little pricey . Fast response .
  17. User Score
    8
    September 16th, 2013
    1 people found this review helpful!
    Signed up recently for their free alarm system and haven’t had a problem yet, which is something I couldn’t say for previous alarm systems iv’e had from companies like ADT. Do your research and see if they are a right fit for your needs before ordering.
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Our Score
7.1
User Score
4.7
Rank this Company
Ratings Breakdown

Price

Landline monthly payment
$30.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
8/10

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Standard

Time in Business

Total # of years
91 Years

A+

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
7

Index

Quality Index (Below 413 is good)
169

Number of Reviews

User reviews here on BHSC
17
Our Score
9.4
User Score
8.5
Rank this Company
Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
781