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#14
slomins

Slomin’s

Similar to: Frontpoint Security

Our Score
7.6
User Score
4.0

Visit Site

Our Score
7.6
User Score
4.0
Rank this Company

Ratings Breakdown

Price

Landline monthly payment
$29.95 - $37.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
169

Number of Reviews

User reviews here on BHSC
62

This Review is maintained by Chase Sagum

Review Last Updated: January 7, 2017

Slomin’s is a family-owned and operated company that has been in the business of taking care of homeowners since 1923.

With more than 90 years’ home security experience, Slomin’s offers families and businesses a wide range of commercial and residential security systems to help you live or work peacefully and comfortably. Slomin’s is not far behind some of its top competitors in terms of equipment and monitoring services it can provide. Its basic security package is similarly on-par with top home security companies. Unfortunately, Slomin’s has a number of limitations in terms of nationwide availability, and online transparency.

The Good

  • Home Automation Options
  • Business and Residential Service
  • Professional Installation
  • 24/7/365 Monitoring
  • False Alarm Prevention

In addition to its home security features, Slomin’s provides customers with a number of home automation tools that allow them to monitor and control their home’s security while they’re away. Customers can access door locks, thermostats, lighting, and both live and recorded video monitoring all from the conveniences of the Slomin’s smartphone app. Not only does Slomin’s provide an impressive array of residential home security solutions, but it also specifically markets to businesses, providing additional features unique to corporate security. These include standard burglary, fire, and carbon monoxide detection and prevention, as well as video surveillance, security card clearance, and time and attendance tracking.

Slomin’s guarantees professional installation on all projects, and estimates between four and six hours’ installation time for each install (depending on the size of the job and the security features requested). Customers can also rest easy with Slomin’s round-the-clock security monitoring and fast response times. The company even provides a form of false alarm prevention by providing customers with a unique password to be used in the event of a false alarm.

The Bad

  • Limited Availability
  • Lengthy Contract Terms
  • Sparse Pricing Information Online
  • Poor Online Transparency

Unfortunately, Slomin’s lacks a number of qualities that would otherwise help the company compete with industry leaders. While many of the top home security companies in the industry are available nationwide (or at least in a majority of the United States), Slomin’s only has licenses in 10 states. Another barrier customers may encounter with Slomin’s is its lengthy contract terms. From what we could tell, Slomin’s only offers a 60-month contract–two years longer than the standard 36-month contract offered by most home security companies. Slomin’s even addresses this issue in its FAQ section, admonishing customers to “read and understand the agreement into which you are entering when you sign a contract.” And while the company promises approximately $1,300 in free equipment by signing such a long contract, customers will be required to compensate Slomin’s should they decide to terminate the contract before it expires.

Prices range from $29.95-$37.95 for Slomin’s services. But if customers request additional equipment (possibly including home automation, or heating and cooling features), they could be paying much more. Unfortunately, Slomin’s gives no information on these other prices, and customers will be required to speak personally with a customer service representative in order to procure this information. Leading home security companies provide pricing information on all of their packages.

The lack of pricing information speaks to a greater transparency problem throughout the Slomin’s website. Slomin’s terms and conditions seem primarily to apply to use of its website, and little information regarding use of the actual equipment (false alarm prevention, moving procedures, etc.) is listed. This lack of accessible information makes the decision-making process all the more difficult.

The Bottom Line

Slomin’s is one of the few home security companies that has successfully marketed to both commercial and residential clients. The company provides excellent monitoring services and the latest security equipment available. It also brings nearly a century’s worth of experience to the industry. However, Slomin’s falls short in its online transparency; consumers will find it difficult to make an informed decision without directly consulting with a Slomin’s representative. The company also appears to be inflexible in its contract terms (which are largely unknown), and customers are strongly encouraged to investigate top security companies before investing in Slomin’s.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.6
$34.99
$99

#3

5.9
$34.95-49.95
$99

#14
slomins

4.0
$29.95 - $37.95
$0

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62 Slomin’s Reviews

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  1. User Score
    0
    October 7th, 2017 Saint Petersburg, FL
    0 people found this review helpful!
    i have slomins security services in my business . its a scam and the worst company ever for some reasons
    soo many false alarm that leads to pay fines with city police i paid 250 so far next false alarm is $500 fine .
    2-every couple months i have issue with the equipment and to call and fix there’s service charge $85 .
    3-sales rep came in and had me sign some papers never mention anything about lease or cancellation
    my opinion think 10.000000 times before going with this company or i gave you my lease
    Read More
  2. User Score
    10
    August 30th, 2017 Brooklyn, NY
    1 people found this review helpful!
    Slomin’s always provides me with the security that best fits my needs. Their equipment is excellent, up to date, and usually free. Their maintenance fees are fair. Customer service is always pleasant and knowledgeable.
    Read More
  3. User Score
    0
    August 25th, 2017 Huntington, NY
    1 people found this review helpful!
    I’m writing on this page because I no longer know what else to do.
    I am completely unsatisfied with slomins customer service. For the past 4 months, their text notification service has been sending me all of the text notifications for the day in the middle of the night. I was just awoken because of these texts and I’ve had enough.
    The people who I have spoken to have been unable and/or unwilling to repair the problem. I’ve spoken with countless agents on numerous occasions.
    Is there nobody at Slomins who will help me? Is there nothing that can be done? I only want a security company that lives up to their promises.
    I look forward to some sort of response.
    Read More
  4. User Score
    0
    August 9th, 2017 New Port Richey, FL
    0 people found this review helpful!
    Saturday aug 5 i met with a Slomins sales rep to discuss their service for my home . In the end instead of a 3 year contact like it was quoted it ended up being a 5 year . 0 activation but i still paided 96.02 for the 1st three months and scheduled an appoint for Aug 9 2017 for the install . So i took a half a 1/2 off and waited for the tech . I called the salesmen at 430 pm to find out i was not approved for their service . Man was i pissed , no phone call from their customer service or credit department on monday or tuesday advising me of this … wow… then two of their customer agents would even pass me to a supervisor and hung on me . Now i have to wait 3 days or longer to get my money 96.02 back . Bad Bad company be ware everyone i could list more but im runiing out of room . use another company save your self some grief …..
    Read More
  5. User Score
    10
    July 25th, 2017 Yonkers, NY
    0 people found this review helpful!
    My experience with Slomins as a central station alarm company, for the past 20+ years has been nothing but exceptional. Throughout the years the equipment in my home has been upgraded with the latest technology, with the most recent upgrade having been undertaken only just recently. From the most helpful and most receptive sales person over the phone all the way to the technician who upgraded the system components, my experience was exceptional. I can, with good conscious, recommend this company to any of my friends and family, which I have in fact done throughout the years……
    Read More
  6. User Score
    2
    July 25th, 2017 New York, NY
    1 people found this review helpful!
    The security cameras work maybe 20-25% of the time. My wife called and was told that IT needed to make a fix on their end, and they would contact her when it was done. That didn’t happen. I called back and told them that the cameras don’t work as they should. I was told that they see recordings. It didn’t pick up people going to and from the house on 6 occasions. She put me on hold for over 10 minutes to say that a tech needs to come out. I asked her if they acknowledged that there is a problem or if they are appeasing me. She said “honestly, I think a little bit of both.” Unreal. Their product sucks and customer service is ridiculous. In the market to replace them.
    Read More
  7. User Score
    0
    July 11th, 2017
    1 people found this review helpful!
    Very very very bad
    System never online but they do not even know if you system is online or not. Never contact you for what’s going on with the system
    Horrible customer service and extremely rude
    If you miss a few payment, they will call you and ask money like a debt collector. Then, delete the account right away so you can no longer make the online payment. Then they will summon you from the debt collector and court.

    Very very bad , avoid this company at any cost!!

    Read More
  8. User Score
    8
    July 11th, 2017
    1 people found this review helpful!
    The service rep and the tech were great the tech really answered all the questions. He even got friendly enough with my dogs in order to test the system with the dogs walking around. Good value. Love the APP
    Read More
  9. User Score
    2
    July 8th, 2017 Tampa, FL
    2 people found this review helpful!
    Slomans montering is great but their video camera sucks i have had problems for a month they come out twice and didn’t resolve the problem so i told them to drop my video service took the camera down and threw it in the trash and bought a 4 camera system put a app on my phone everything is working fine i would not recommend slomans they have a 5 year contract while other company’s have a 3 year contract l still have 3 and a half years on mine then i can till slomans good bye
    Read More
  10. User Score
    3
    July 8th, 2017 Uniondale, NY
    1 people found this review helpful!
    System installed 4/2013, all windows & doors and 1 interior live camera (did not have recorded camera as an option), and later I added the text notifications. I hate the fact that you cant get pricing for anything online, you need to have a salesman visit. But that being said the salesman was very nice. Had to have 2 windows rewired as the installer stapled right through the wires ruining the connection (being woken up at 2am in a panic from the alarm blasting afraid someone is in your house, realizing the zone set off is your youngest kids room and freaking outt!!!). ISSUES SINCE INSTALLATION: the camera worked maybe 25% of the time. I believe the camera is fine, but the wiring they use for the camera is crap, have to wiggle and shake the wire to get a connection, which would be temporary. I’ve given up, hasn’t been used for about 2 years as there is never a connection. The alarm pad buttons seem to get worn out very quickly. To the point you are frantically pressing so hard to get it to register before the alarm goes off. So we’ve stopped using the regular alarm now too for over a year. I’m basically just waiting for my 5 years to be up and I will be cancelling. When their equipment works, its a good service. Oh and last issue. I signed a 5 yr contract with a monthly amount per the contract. that amount goes up annually, its not a locked in rate which I wasn’t aware of.
    Read More
  11. User Score
    0
    July 7th, 2017 New Canaan, CT
    1 people found this review helpful!
    Horrible customer service. Spoke with Kathy and described ongoing problem for past 3 months. Three “technician” visits and no resolution. Asked to speak to supervisor “all are busy” – I assume all are dealing with complaints. Waited on the phone for over 20 minutes and was told “no one available” at 9:27am on a Friday. Sounds like LOTS of problems at Slomins.

    Poor customer service

    Read More
  12. User Score
    6
    June 30th, 2017 Hicksville, NY
    0 people found this review helpful!
    The sales team and the installation people do not speak the same language and later on are rude to you if you question their contract, and threaten to leave. The installer had me sign on a paper just to get the installation done, after leaving a big hole in the wall.
    Read More
  13. User Score
    10
    June 29th, 2017 Glen Mills, PA
    1 people found this review helpful!
    Thank You Carmine was professional and very prompt, excellent way to start off with a new company
    Read More
  14. User Score
    0
    June 23rd, 2017 Perryman, MD
    1 people found this review helpful!
    Contract term is too long and cancellation fees are onerous and unjustified.
    Read More
  15. User Score
    10
    June 14th, 2017
    2 people found this review helpful!
    Everytime I arm and disarm my Slomins Home Security system the keypad sends me a text message on my phone by using cellular service. I like this feature the best. The central monitoring company also calls me when my alarm is activated.
    Read More
  16. User Score
    1
    June 2nd, 2017 Bronx, NY
    1 people found this review helpful!
    I was interested in Slomin’s since the former owner of the house we now lived used them. I put in my request to meet with their customer rep. from their web page. I waited to hear from them but of no use. I went back to their site and filled another application for an appointment with their customer service rep. still no reply until after a couple of weeks I had someone called me around six O’clock in the evening introducing himself to be Slomin’s rep. I gave him all I had in mind about Slomin’s because of their lack of response. With all the bad experiences others have had from them, I am turned off from signing any contract with them.
    Read More
  17. User Score
    10
    June 2nd, 2017 Hicksville, NY
    1 people found this review helpful!
    I used their 2gig alarm for several years and it worked very well. I had 2 keypads, one near the door and one in my bedroom, I had the camera which was a little cheesy but worked great. The text message were nice so I could see when my wife was leaving and getting back. really no issues for years other than changing out 2 batteries which they sent me in the mail.

    I would recommend and probably will order for our new house down the road.

    Read More
  18. User Score
    1
    April 15th, 2017 Concord, CA
    2 people found this review helpful!
    I use Slomins both for Heating and Alarm and they were terrible with both, my Boiler broke called them 3 times because I paid for an annual contract for the past 7 years they ” fixed the problem” only for it to break again in a worse state they then told me I needed a new boiler!
    Called another company they fixed the boiler correctly and it cost me less. My alarm is not working for 2 months they stated I need a technician to come to the house for a service call however they only do service calls in the middle of the day and there is no accommodation for people that work, I was told to get someone top stay in my house, and of course I am still paying for the non working alarm .. TERRIBLE Company
    Read More
  19. User Score
    1
    April 14th, 2017 Huntington Station, NY
    3 people found this review helpful!
    Worst company to deal with. The equipment doesn’t work well and they sell you the moon but deliver fools gold instead. The installers were very nice, but once I had a problem with the system, customer service was terrible. I had to pay to break the contract with them……which was worth it. Just to get a better company with equipment that actually worked. They are the absolute worst security company. believe the negative reviews on here because each and every one is true!!!!
    Read More
  20. User Score
    0
    April 3rd, 2017
    1 people found this review helpful!
    I had a service take over, from ADT. The technician claims they are experience, I had a on and off light timer he could not install and he left with one key pad not working and the entire system was not chiming or talking. Then it was a week before they could come back out and fix there mistakes and that service tech was not able to get the key fob working and then they tell me it will be $10 more to use one of the it’s. Bottom line is they will nickel and dime you for poor service.
    Read More

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Our Score
7.6
User Score
4.0
Rank this Company

Ratings Breakdown

Price

Landline monthly payment
$29.95 - $37.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
169

Number of Reviews

User reviews here on BHSC
62
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,046