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#13
slomins

Slomin’s

Biggest Customer Gripe: Bad Customer Service (read reviews)

Our Score
7.4
User Score
5.3

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Our Score
7.4
User Score
5.3
Rank this Company

Ratings Breakdown

Price

Landline monthly payment
$29.95 - $37.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
8/10

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Standard

Time in Business

Total # of years
91 Years

A+

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
7

Index

Quality Index (Below 413 is good)
169

Number of Reviews

User reviews here on BHSC
24

This Review is maintained by Jordan Zornes

Review Last Updated: April 5, 2016

Slomin’s is a family-owned and operated company that has been in the business of taking care of homeowners since 1923.

With more than 90 years’ home security experience, Slomin’s offers families and businesses a wide range of commercial and residential security systems to help you live or work peacefully and comfortably. Slomin’s is not far behind some of its top competitors in terms of equipment and monitoring services it can provide. Its basic security package is similarly on-par with top home security companies. Unfortunately, Slomin’s has a number of limitations in terms of nationwide availability, online transparency, and contract flexibility.

Rank Chart
Monthly Price
Upfront Costs
Has Video
Review

#1

$19.99
$0
Yes

#2

$34.99
$99.95
Yes

#3

$24.99
$0
Yes

#13
slomins

$29.95 - $37.95
$0
Yes

The Good

  • Home Automation Options
  • Business and Residential Service
  • Professional Installation
  • 24/7/365 Monitoring
  • False Alarm Prevention

In addition to its home security features, Slomin’s provides customers with a number of home automation tools that allow them to monitor and control their home’s security while they’re away. Customers can access door locks, thermostats, lighting, and both live and recorded video monitoring all from the conveniences of the Slomin’s smartphone app. Not only does Slomin’s provide an impressive array of residential home security solutions, but it also specifically markets to businesses, providing additional features unique to corporate security. These include standard burglary, fire, and carbon monoxide detection and prevention, as well as video surveillance, security card clearance, and time and attendance tracking.

Slomin’s guarantees professional installation on all projects, and estimates between four and six hours’ installation time for each install (depending on the size of the job and the security features requested). Customers can also rest easy with Slomin’s round-the-clock security monitoring and fast response times. The company even provides a form of false alarm prevention by providing customers with a unique password to be used in the event of a false alarm.

The Bad

  • Limited Availability
  • Lengthy Contract Terms
  • Sparse Pricing Information Online
  • Poor Online Transparency

Unfortunately, Slomin’s lacks a number of qualities that would otherwise help the company compete with industry leaders. While many of the top home security companies in the industry are available nationwide (or at least in a majority of the United States), Slomin’s only has licenses in 10 states. Another barrier customers may encounter with Slomin’s is its lengthy contract terms. From what we could tell, Slomin’s only offers a 60-month contract–two years longer than the standard 36-month contract offered by most home security companies. Slomin’s even addresses this issue in its FAQ section, admonishing customers to “read and understand the agreement into which you are entering when you sign a contract.” And while the company promises approximately $1,300 in free equipment by signing such a long contract, customers will be required to compensate Slomin’s should they decide to terminate the contract before it expires.

Only one price point ($29.95 a month) for Slomin’s services is readily available online. But if customers request additional equipment (possibly including home automation, or heating and cooling features), they could be paying much more. Unfortunately, Slomin’s gives no information on these other prices, and customers will be required to speak personally with a customer service representative in order to procure this information. Leading home security companies provide pricing information on all of their packages.

The lack of pricing information speaks to a greater transparency problem throughout the Slomin’s website. Slomin’s terms and conditions seem primarily to apply to use of its website, and little information regarding use of the actual equipment (false alarm prevention, moving procedures, etc.) is listed. This lack of accessible information makes the decision-making process all the more difficult.

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The Bottom Line

Slomin’s is one of the few home security companies that has successfully marketed to both commercial and residential clients. The company provides excellent monitoring services and the latest security equipment available. It also brings nearly a century’s worth of experience to the industry. However, Slomin’s falls short in its online transparency; consumers will find it difficult to make an informed decision without directly consulting with a Slomin’s representative. The company also appears to be inflexible in its contract terms (which are largely unknown), and customers are strongly encouraged to investigate top security companies before investing in Slomin’s.

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24 Slomin’s Reviews

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  1. User Score
    10
    May 19th, 2016 Passaic, NJ
    0 people found this review helpful!
    Had a wonderful experience! They were professional, friendly and quick. There are no hidden fees or cost and the sales and installer was on time and very professional!
    Read More
  2. User Score
    10
    May 19th, 2016 East Meadow, NY
    0 people found this review helpful!
    I had a problem with my system and spoke to Gary. He was patient and help me troubleshoot the problem over the phone. Not only did I not jave any downtime but I did not have to wait for serviceman to come to my home.
    Read More
  3. User Score
    9
    May 18th, 2016 Jersey City, NJ
    0 people found this review helpful!
    I’ve had Slomin’s protection since 2010. The equipment has always worked well. The customer service by phone has always been cordial and helpful. The in-home sales and installation personnel have always been professional. Slomin’s has worked very well for me.
    Read More
  4. User Score
    9
    May 13th, 2016 Brooklyn, NY
    0 people found this review helpful!
    I love the new system. My system isn’t just a security system. It gives me and my husband the ability to see what is happening at my home why I am not there and tells me when something is happening. I have been a Slomin’s customer for 14 years and there service just keeps getting better.
    Read More
  5. User Score
    9
    May 12th, 2016 Glen Cove, NY
    0 people found this review helpful!
    had the system installed last week. It’s very nice, and seems to work well. i called the ofifce and the customer service department was able to help me use my phone to control the alarm. so far, i am very pleased.
    Read More
  6. User Score
    1
    May 10th, 2016 Rehoboth Beach, DE
    0 people found this review helpful!
    Very unhappy with their customer service – very rude on the phone. They want an outrageous amount of money to get out of the contract. The equipment was installed in the home we purchased. Also, they have no one in the area – their service people have to come from New Jersey. Wish I hadn’t signed up with them.
    Read More
  7. User Score
    0
    February 11th, 2016 Massapequa Park, NY
    2 people found this review helpful!
    Stupidity is a compliment to this group of jerks. I do not have an account with Slomin’s. Slomin’s calls me constantly asking for my alarm password. When I called customer service, Sean, who seems to be head schmuck, told me he can’t take my telephone number off another customer’s account unless I give him their password. Yes, you read that right. I need to give him the other account’s password in order to remove the wrong phone number off their account. So, Mr and Mrs Heller, whomever you are, your house alarm went off yesterday. If you give me your phone number, I’ll call you whenever Slomin’s calls me! I’m still laughing!
    Read More
  8. User Score
    0
    February 3rd, 2016 Huntington, NY
    1 people found this review helpful!
    worst customer service ever, don’t show up when they are supposed to, can’t get a supervisor on the phone, I completely disagree with the reviews above, they are terrible, if you need actual service go elsewhere
    Read More
  9. User Score
    10
    January 23rd, 2016 Philadelphia, PA
    0 people found this review helpful!
    I have been a customer for 19 years. Loyalty is a two way street. Slomin’s has been there for my family with quick phone response, competetent customer service and professional resolve. No company is perfect, however the true example of a great company is not just a great product and sales.team but more importantly when you have an issue or problem it is resolved to your satisfaction. That’s what it’s all about. I also have had my system updated twice with newer technology, cameras, automation etc. Works perfect. Do yourself justice by going with the pros the first time.It will save you in every way!
    Read More
  10. User Score
    1
    October 6th, 2015 Philadelphia, PA
    2 people found this review helpful!
    After being with Slomins Security System for 10+ years we recently had a very very bad experience dealing with getting an issue resolved. Our service was termed due to the wrong date being entered and we have been trying to resolve this mistake with Slomins for several days. No one returns our calls after we have been told someone will “call back”.by person answering the main number. This is so frustrating since they boast customer service. Do not consider this company since there is no “customer service” after you sign a contract.
    Read More
  11. User Score
    1
    September 3rd, 2015 New York, NY
    2 people found this review helpful!
    The whole process as an existing customer to get a few minor items fixed after some home construction has been nothing short of a nightmare. Made us wait multiple weeks for an appointment, and then sent a sales person who couldn’t do anything. Then wait several more weeks for a service evaluation. Now it’s even two more weeks and today we’ve been 7+ hours for the final service person to come over, when we were told to be the first appointment of the day. We’re still waiting…
    Read More
  12. User Score
    0
    June 29th, 2015 Old Westbury, NY
    4 people found this review helpful!
    Home alarm system failed while we were away.
    Slomin’s control system had not detected it. House was not alarmed for 2 weeks. When I called, the appointment day (not hour window) was given for next week. They do not think that their system is that important. They are pretty good in collecting your monthly fee….
    Read More
  13. User Score
    9
    June 26th, 2015 Bellmawr, NJ
    0 people found this review helpful!
    I like the panel and the service ! This young lady came in my house and was professional 5/2015
    Read More
  14. User Score
    10
    May 29th, 2015 Brooklyn, NY
    3 people found this review helpful!
    Very helpful customer service told me everything i needed to know about the company and the prices, very satisfied with their work on letting me every piece of information i needed to know, great value and very polite to me as a customer, I love it.
    Read More
  15. User Score
    2
    May 12th, 2015 Brooklyn, NY
    2 people found this review helpful!
    They lack customer service. They fail to properly maintain the homeowners heating equipment. They fail to do yearly maintenance on heating equipment. They have an assortment of service technicians they make you stay home all day when your equipment needs repair. They have no idea what time a mechanic will come to your home and never can provide even a window for you to be home, a total loss for quality service. They earn a fortune yearly but do not even train the telephone answering people on etiquitte. A routine delivery of oil has been $3.99 so expect a bill for $700. Thats several reasons to switch to gas….
    Read More
  16. User Score
    1
    May 7th, 2015 Brooklyn, NY
    3 people found this review helpful!
    Don’t waste your time and money go with a more customer friendly or reliable company. Was never told that if you connect alarm to house phone and phone line is cut no police are called neither is slomins aware to call you and tell you there’s a problem . Very very rude customer service . Wish I was told of all the extra charges from the beginning and the consequences of hooking alarm to phone. DONT WASTE YOUR HARD EARNED MONEY
    Read More
  17. User Score
    0
    April 22nd, 2015 Omaha, NE
    2 people found this review helpful!
    The COX HOME SECURITY is the worst security system there is. The company began the Home security in June, 2014. The salesman lied when he stated that this is not a contract, but stated that the price is locked in for five(5) years. The customer service is the worst that I have seen. When you call the customer service with a problem, they told me that they will call me back today. I spoke to over 10 customer service supervisors and workers and no one ever called me back. The salesman failed to tell me that the key pad is portable and has to stay plugged into a wall plug for the next five(5) years and take up room on a table. If the plug is accidentally unplugged, the alarm goes off in their monitoring center and a charge is assessed to the bill. I got out of the contract due to the lies they told me.
    Read More
  18. User Score
    10
    April 21st, 2015 Great Neck, NY
    3 people found this review helpful!
    I have been using slomins advanced security system from last 3 years and never had a problem. It is an excellent product by slomins. easy to use, convenient and fully automated. I would 100% recommend slomins security shield.
    Read More
  19. User Score
    2
    December 18th, 2014 Morristown, NJ
    2 people found this review helpful!
    Tech cj was nasty and 3 hours late for appt. Had a problem while I was away and it took a lot of arm bending to even consider they might have a problem. Still don’t trust the system.
    Read More
  20. User Score
    8
    November 22nd, 2014
    2 people found this review helpful!
    We Have had two large jobs done by Solomon’s in Cleveland, QLD over the last 2 years and both were finished very well though both required a later adjustment to ensure the security doors were fitting squarely in the frames. I would definitely use Solomon’s again but I would insist on having one of their experienced fitters, such as Jessie. The women on the desk are courteous in taking orders but when someone rings to leave a request for one of the fitters they should pass that request on. Twice they failed to do so.
    Read More

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Our Score
7.4
User Score
5.3
Rank this Company

Ratings Breakdown

Price

Landline monthly payment
$29.95 - $37.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
8/10

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Standard

Time in Business

Total # of years
91 Years

A+

Customer Support

Good, Bad, Limited
Limited

SDM Rank

Top 100 Company Rank
7

Index

Quality Index (Below 413 is good)
169

Number of Reviews

User reviews here on BHSC
24
Our Score
9.4
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
980