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#14
Slomins

Slomin’s

Similar to: Frontpoint Security

Our Score
7.5
User Score
3.4

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Our Score
7.5
User Score
3.4
Rank this Company

Ratings Breakdown

Price

Landline monthly payment
$29.95 - $37.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
169

Number of Reviews

User reviews here on BHSC
79

This Review is maintained by Chase Sagum

Review Last Updated: June 28, 2018

Slomin’s is a family-owned and operated company that has been in the business of taking care of homeowners since 1923.

With more than 90 years’ home security experience, Slomin’s offers families and businesses a wide range of commercial and residential security systems to help you live or work peacefully and comfortably. Slomin’s is not far behind some of its top competitors in terms of equipment and monitoring services it can provide. Its basic security package is similarly on-par with top home security companies. Unfortunately, Slomin’s has a number of limitations in terms of nationwide availability and online transparency.

The Good

  • Home Automation Options
  • Business and Residential Service
  • Professional Installation
  • 24/7/365 Monitoring
  • False Alarm Prevention

In addition to its home security features, Slomin’s provides customers with a number of home automation tools that allow them to monitor and control their home’s security while they’re away. Customers can access door locks, thermostats, lighting, and both live and recorded video monitoring all from the conveniences of the Slomin’s smartphone app. Not only does Slomin’s provide an impressive array of residential home security solutions, but it also specifically markets to businesses, providing additional features unique to corporate security. These include standard burglary, fire, and carbon monoxide detection and prevention, as well as video surveillance, security card clearance, and time and attendance tracking.

Slomin’s guarantees professional installation on all projects, and estimates between four and six hours’ installation time for each install (depending on the size of the job and the security features requested). Customers can also rest easy with Slomin’s round-the-clock security monitoring and fast response times. The company even provides a form of false alarm prevention by providing customers with a unique password to be used in the event of a false alarm.

The Bad

  • Limited Availability
  • Lengthy Contract Terms
  • Sparse Pricing Information Online
  • Poor Online Transparency

Unfortunately, Slomin’s lacks a number of qualities that would otherwise help the company compete with industry leaders. While many of the top home security companies in the industry are available nationwide (or at least in a majority of the United States), Slomin’s only has licenses in 10 states. Another barrier customers may encounter with Slomin’s is its lengthy contract terms. From what we could tell, Slomin’s only offers a 60-month contract–two years longer than the standard 36-month contract offered by most home security companies. Slomin’s even addresses this issue in its FAQ section, admonishing customers to “read and understand the agreement into which you are entering when you sign a contract.” And while the company promises approximately $1,300 in free equipment by signing such a long contract, customers will be required to compensate Slomin’s should they decide to terminate the contract before it expires.

Prices range from $29.95-$37.95 for Slomin’s services. But if customers request additional equipment (possibly including home automation, or heating and cooling features), they could be paying much more. Unfortunately, Slomin’s gives no information on these other prices, and customers will be required to speak personally with a customer service representative in order to procure this information. Leading home security companies provide pricing information on all of their packages.

The lack of pricing information speaks to a greater transparency problem throughout the Slomin’s website. Slomin’s terms and conditions seem primarily to apply to use of its website, and little information regarding the use of the actual equipment (false alarm prevention, moving procedures, etc.) is listed. This lack of accessible information makes the decision-making process all the more difficult.

The Bottom Line

Slomin’s is one of the few home security companies that has successfully marketed to both commercial and residential clients. The company provides excellent monitoring services and the latest security equipment available. It also brings nearly a century’s worth of experience to the industry. However, Slomin’s falls short in its online transparency; consumers will find it difficult to make an informed decision without directly consulting with a Slomin’s representative. The company also appears to be inflexible in its contract terms (which are largely unknown), and customers are strongly encouraged to investigate top security companies before investing in Slomin’s.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.3
$34.99
$99

#3

3.4
29.99-59.95
$99

#14
Slomins

3.4
$29.95 - $37.95
$0

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79 Slomin’s Reviews

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  1. User Score
    1
    July 15th, 2018 Brooklyn, NY
    0 people found this review helpful!
    Don’t use them! I had them install an alarm system on my home. The sensors keep failing so either they are sub par or the installer did a horrible job. When you call for service you have to wait a week to get someone to your home to repair. They are not at all consumer friendly. I have had to take many days off from work so they can come and repair a system for which I pay a lot of money monthly. Don’t use this company
    Read More
  2. User Score
    0
    June 27th, 2018 Long Beach, NY
    0 people found this review helpful!
    I have to say Slomin’s has the worse customer service I ever experienced with any other company. The lack of information it’s horrible. When you call their 1800 number you get unprofessional people who have no idea on what to do. If I wasn’t stuck with the contract I would’ve cancel the second week I had signed up. DONT TRUST YOUR HOME OF BUSINESS WITH THIS COMPANY. Horrible all around.
    Read More
  3. User Score
    0
    June 14th, 2018
    0 people found this review helpful!
    Anything that goes wrong with your contract with them and they will fight you bitterly to the end. Money hungry company only interested in $$$, no concern for the customer.
    Read More
  4. User Score
    0
    May 1st, 2018
    0 people found this review helpful!
    What they advertise is not true you can actually give the tech cash money and then I’ll say you don’t qualify for service and then they’ll tell you that you have to wait 7 to 10 days to process the cash payment before they return your money and a check..
    When you call a speak with customer service they have summer Her speech that they constantly say you’re asked to speak with supervisors if there are any because it is a family-owned business you’re never available when they don’t return calls. Still waiting on the return of my funds at all Douglas can say is we don’t need your money we’re going to return it I guess after they use it then I’ll return it when it’s convenient to them
    Read More
  5. User Score
    1
    April 23rd, 2018 Philadelphia, PA
    1 people found this review helpful!
    We have had Slomins Alarm system since we moved in (almost 4 years ago). I have never been late on a bill – my account is in good standing. I have never called them about an issue and my alarm has never gone off (knock on wood). Anyway, I switched out a door last night and the alarm sensor said it was “tampered” with. So my husband played around with it for about 10 minutes and couldn’t fix it. We called Slomins who quickly alerted us we would be charged $79/hour PLUS $60 to replace the sensor. Wait… what? I hung up. What aggravated me the most is while we were on hold I googled a solution (for the tamper switch) that worked. My husband was able to fix it in less than 2 minutes.

    So lets talk about the product – the app is okay and the alarm sensors are not top of the line. My mom had a delay in her motion sensor during an actual break-in and it looks like our motion sensor also has a delay. But it’s $30 bucks a month and we are stuck with it for another year or so. We can only hope for the best until we get new service. They don’t offer current customers anything (discounts, upgrades) at all.

    Now let’s get into customer service. I NEVER thought I would see the day where I would honestly say I found a company who has worse Costumer Service than Comcast.

    Where they went wrong: You don’t automatically try to charge a customer $140+ without saying things like “Did you try this?” Google was more helpful than the “customer service” woman. Also, when you are on contract with a customer that has never been late on a bill and who contract is coming to an end, you say things like “thanks for being a loyal customer for four years. we do have to charge you for the tech, but we will throw in the sensor if it’s broke (which is wasn’t).” This lady offered zero solutions and was very quick to try to charge us. So let’s be real – if I am paying money every month for you to monitor your equipment – I do expect you to be at least 50% responsible for equipment failure/upkeep. Take for example my arch nemesis Comcast – they charge you for a tech to come out, but I have never been charged for equipment. YOU CANNOT PROVIDE YOUR MONTHLY SERVICE IF YOUR CUSTOMERS DON’T HAVE WORKING EQUIPMENT! Anyway, I will be looking at my contract when I get home from work today. I was 22 when I signed up and I didn’t look very hard at the fine print. As a naive young adult, I assumed Slomins was a reputable company that looked our for its customers. I would never recommend this company and I hope they start treating their loyal customers better.

    Read More
  6. User Score
    1
    March 25th, 2018 Freeport, NY
    2 people found this review helpful!
    Emergncy call or service call, Slomins staff doesn’t care about our emergency situation. Rude and unprofessional and irrespective staffs
    Read More
  7. User Score
    10
    March 11th, 2018 Chalfont, PA
    2 people found this review helpful!
    I have been with Slomans for over 20 years. They are family owned and treat their customers like family. Unbelievable service and product and pricing. I will never switch.
    Read More
  8. User Score
    1
    March 7th, 2018 New York, NY
    0 people found this review helpful!
    I had a Sales rep come to my home for an estimate. I asked if I could see a brochure that had services as well as pricing listed so that I can see exactly what types of services and add-ons I could consider as well as their pricing. He told me that they do not offer anything in writing. I told him that I was a visual person and I would like to see what you have to offer. He proceeded to tell me “Well I’m telling you what we have”. That was the biggest turn off!!! I am not a person that is sold by someone just speaking to me – I need to see things. I need to review services as well as pricing. I completely shut down after that. I will not use Slomins because I feel that they are not up front with people and their services. Too add too – because based on some of the items they had to offer – I probably would have signed with them. Their loss!
    Read More
  9. User Score
    1
    February 2nd, 2018 Belleville, NJ
    2 people found this review helpful!
    Poor customer service, call center people are rude and over talk you. took over 3 weeks to have a technician come for repair, then became awfully late. I cancelled them. Slomans then said due to the weeks my service was broken i still have to pay service charge. As of Now I am waiting for Supervisor to call me back to discuss problem. When I called and asked for a supervisor i was informed there busy, I can not wait on hold, they will call me back. when they do I will update you on this.
    Read More
  10. User Score
    1
    December 22nd, 2017 Center Moriches, NY
    5 people found this review helpful!
    My inital reaction to this company was that things seemed to be ok. The salesman seemed knowledgeable and my family decided to go through with them as they seemed to be a viable option. This company never showed uo for the agreed upon date to install my cameras and when I called customer service they stated that the agreed upon date was approximate. They came another date and stated that we were not available. If the date was not for sure, why wouldn’t they call and state this as people need to be at work and cannot afford to take off days for an “approximate date”. When attempting to reschedule, they told me they do nott do not make house visits during the week of Christmas nor the week after Christmas at all. My father called later on the same day and miraculously they were able to make a visit. The day they were supposed to come, they stated that they would be here between 8am and 1pm. No one showed up until 2:30 and they did not have the cameras and would not get any until after the new years. Well if you don’t have the cameras why would you come at all? Why would you not tell us before we wasted our time staying here for hours waiting for you, especially when both I and another member of my household spoke to a representative the same day and this could’ve been explained to use. This company wasted no time taking our money however failed to abide by the contract. The customer service representative I spoke to in order to cancel the account was very unprofessional and blamed us for not being at the home on a day that was not agreed upon for the installation. I surely hope this does not happen to all people, however be aware. This company did not deliver on their word despite charging me for it already.
    Read More
  11. User Score
    0
    December 16th, 2017 Saddle River, NJ
    4 people found this review helpful!
    I have been with Slomin’s around 2001 or 2002. They are liars and the customer service is horrible. The people on the line don’t care about what is going on with our problems, and they seem like they also don’t care about what we talk to them about. I’ve been having problems with my front camera that is connected to the Slomins app since December 5th of this year. I told one of the service people on the phone that this needs to be fixed immediately because you never know if someone will pull up to your house and harm you when you go out. They have set up a meeting to see it on December 20th to see whats going on. Then they told me that my front camera isn’t working as well because of the bad weather, wind outside, and the snow which is a lie. If that actually happened, it would affect on the back camera as well. They told me that there is something that is unplugged which is another lie. They use lies to make you sign up for their services . If this was such a good service they would’ve helped us as soon as possible. I can’t leave Slomins until the 5 year contract is up and now I am locked with them until then. This is a horrible home security system to set up, they know that they aren’t good and they try to lock their customers in. I advise people to not choose Slomins because of their bad customer service, and guarantee/warranty.
    Read More
  12. User Score
    0
    December 15th, 2017 Baldwin, NY
    3 people found this review helpful!
    Slomins has the worst customer service for any company that I have ever dealt with. I made an appointment to service my boiler of which I had to wait two months. On the day of my appointment which was last Friday December 8, 2017 after sitting home and waiting all day, I got a call from Slomins at the end of the day informing me that I have to reschedule because of the snow and they need for them to service those customers without heat. On Friday December 15, 2017 my rescheduled date, I am going through the same exercise sitting and waiting not knowing when the service technician will show up. I called customer support only to be told that they are servicing customers who don’t have heat and they don’t have a time specific time when they will show up and the only reason they did not reschedule me today was because they did once already last Friday. This is totally unaccepotable. Slomins have no regards for people’s time. I don’t understand how they can continue to do business like this
    Read More
  13. User Score
    0
    December 14th, 2017 Woodmere, NY
    3 people found this review helpful!
    They are thieves!!! I called for service was told 3 days. Service guy comes & said he needs a new board & will be back the next day. The day is passing so I call up to find out what time I should expect the service guy back & was told the “board” will take 3 to 5 business days to get and $425. I can’t believe it would take that many days to get the part so I went online & found it for $56 plus shipping & I can have it in 2 days. I ordered the part & had it in 2 days told Slomin’s to come finish the job & they tell me it’s going to be $275 + tax to install it. I have a service contract with these thieves & have been a customer for over 15 years but they don’t care! They say they’re family owned but I think, if the “family” knew how bad their business is being managed they wouldn’t be so happy.
    Read More
  14. User Score
    0
    December 13th, 2017 Trenton, NJ
    2 people found this review helpful!
    horrible customer service! they make appointments and don’t show up
    Read More
  15. User Score
    0
    December 5th, 2017 Haines City, FL
    4 people found this review helpful!
    Told salesman that we may we selling our home within a few years and specifically asked what would happen with their 5 year contract. He told me & my husband that we leave the equipment for the new owner and they will place new equipment in our next home. HE LIED to us. They want us to get our buyer to take over the contract or we owe the rest of the 5 years on this house( over $600) and we would have to sign a new contract on our new home.

    Be beware of LYING SALESMEN with this company. Would not recommend them to anyone.

    Read More
  16. User Score
    0
    November 26th, 2017 Clermont, FL
    2 people found this review helpful!
    I would rank Slomin’s as one of the worst company’s I have ever work with. On the occasions when I have called for home service the customer service agents have been rude and do not have a clue what customer service is. Recently it took speaking to 3 customer server agents to set up a appointment for a technician to come to my house to work on my alarm system even after I to agree to pay the $75 that I felt was in fair. This is not the company it claims to be, run.
    Read More
  17. User Score
    1
    November 1st, 2017
    5 people found this review helpful!
    Back in 2003, Slomins Alarm Co. installed an alarm in my first new home. They drilled through my window to install the cables to the magnet. 14 years later, I notice water beginning to puddle on my window sill and leak under the radiator directly below it. After ripping out the sheetrock (5/8), I realized the water has been leaking all this time, and rotted my entire wall; studs, insulation, and plywood on outside of the wall behind the siding. Not to mention the amount of mold that grew back there. God only knows what health effects that has had on my kids all along since we eat in the dining room every day, multiple times a day. Furthermore, I was supposed to have a manager come by to inspect the damage and hopefully make good on at least some of the damage. To add insult to injury, I called to get a status update at noon since I hadn’t received the text they were going to send when they were on their way, and they tell me they called, no one answered and my voicemail was full. Nice lie on top of this, last time I used a cell phone, missed calls are registered, plus my voicemail is empty.
    On top of this, I was generously offered free security cameras because I was a customer for so long if I signed a 5 year contract. They sold me on how its motion activated and will record who comes to my door. Problem is they only record for 12 sec (I believe) which wouldn’t even capture someone getting to my front door. What good are the recording cameras if I can’t see if someone is trying to break in????? I cancelled the camera service because they didn’t provide the service I was looking for or promised. But they wouldn’t budge on the 5 year contract. Now I am locked in with a company that has ruined my home right before thanksgiving, refuses to take ownership, and lies on top things.
    I might be a one off, but if the risk is worth it, their method of making good on their mistakes certainly isn’t.
    Read More
  18. User Score
    0
    October 7th, 2017 Saint Petersburg, FL
    3 people found this review helpful!
    i have slomins security services in my business . its a scam and the worst company ever for some reasons
    soo many false alarm that leads to pay fines with city police i paid 250 so far next false alarm is $500 fine .
    2-every couple months i have issue with the equipment and to call and fix there’s service charge $85 .
    3-sales rep came in and had me sign some papers never mention anything about lease or cancellation
    my opinion think 10.000000 times before going with this company or i gave you my lease
    Read More
  19. User Score
    10
    August 30th, 2017 Brooklyn, NY
    3 people found this review helpful!
    Slomin’s always provides me with the security that best fits my needs. Their equipment is excellent, up to date, and usually free. Their maintenance fees are fair. Customer service is always pleasant and knowledgeable.
    Read More
  20. User Score
    0
    August 25th, 2017 Huntington, NY
    3 people found this review helpful!
    I’m writing on this page because I no longer know what else to do.
    I am completely unsatisfied with slomins customer service. For the past 4 months, their text notification service has been sending me all of the text notifications for the day in the middle of the night. I was just awoken because of these texts and I’ve had enough.
    The people who I have spoken to have been unable and/or unwilling to repair the problem. I’ve spoken with countless agents on numerous occasions.
    Is there nobody at Slomins who will help me? Is there nothing that can be done? I only want a security company that lives up to their promises.
    I look forward to some sort of response.
    Read More

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Our Score
7.5
User Score
3.4
Rank this Company

Ratings Breakdown

Price

Landline monthly payment
$29.95 - $37.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
169

Number of Reviews

User reviews here on BHSC
79
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,207