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#15
slomins

Slomin’s

Similar to: Frontpoint Security

Our Score
7.6
User Score
4.2

Visit Site

Our Score
7.6
User Score
4.2
Rank this Company

Ratings Breakdown

Price

Landline monthly payment
$29.95 - $37.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
169

Number of Reviews

User reviews here on BHSC
50

This Review is maintained by Chase Sagum

Review Last Updated: January 7, 2017

Slomin’s is a family-owned and operated company that has been in the business of taking care of homeowners since 1923.

With more than 90 years’ home security experience, Slomin’s offers families and businesses a wide range of commercial and residential security systems to help you live or work peacefully and comfortably. Slomin’s is not far behind some of its top competitors in terms of equipment and monitoring services it can provide. Its basic security package is similarly on-par with top home security companies. Unfortunately, Slomin’s has a number of limitations in terms of nationwide availability, and online transparency.

The Good

  • Home Automation Options
  • Business and Residential Service
  • Professional Installation
  • 24/7/365 Monitoring
  • False Alarm Prevention

In addition to its home security features, Slomin’s provides customers with a number of home automation tools that allow them to monitor and control their home’s security while they’re away. Customers can access door locks, thermostats, lighting, and both live and recorded video monitoring all from the conveniences of the Slomin’s smartphone app. Not only does Slomin’s provide an impressive array of residential home security solutions, but it also specifically markets to businesses, providing additional features unique to corporate security. These include standard burglary, fire, and carbon monoxide detection and prevention, as well as video surveillance, security card clearance, and time and attendance tracking.

Slomin’s guarantees professional installation on all projects, and estimates between four and six hours’ installation time for each install (depending on the size of the job and the security features requested). Customers can also rest easy with Slomin’s round-the-clock security monitoring and fast response times. The company even provides a form of false alarm prevention by providing customers with a unique password to be used in the event of a false alarm.

The Bad

  • Limited Availability
  • Lengthy Contract Terms
  • Sparse Pricing Information Online
  • Poor Online Transparency

Unfortunately, Slomin’s lacks a number of qualities that would otherwise help the company compete with industry leaders. While many of the top home security companies in the industry are available nationwide (or at least in a majority of the United States), Slomin’s only has licenses in 10 states. Another barrier customers may encounter with Slomin’s is its lengthy contract terms. From what we could tell, Slomin’s only offers a 60-month contract–two years longer than the standard 36-month contract offered by most home security companies. Slomin’s even addresses this issue in its FAQ section, admonishing customers to “read and understand the agreement into which you are entering when you sign a contract.” And while the company promises approximately $1,300 in free equipment by signing such a long contract, customers will be required to compensate Slomin’s should they decide to terminate the contract before it expires.

Prices range from $29.95-$37.95 for Slomin’s services. But if customers request additional equipment (possibly including home automation, or heating and cooling features), they could be paying much more. Unfortunately, Slomin’s gives no information on these other prices, and customers will be required to speak personally with a customer service representative in order to procure this information. Leading home security companies provide pricing information on all of their packages.

The lack of pricing information speaks to a greater transparency problem throughout the Slomin’s website. Slomin’s terms and conditions seem primarily to apply to use of its website, and little information regarding use of the actual equipment (false alarm prevention, moving procedures, etc.) is listed. This lack of accessible information makes the decision-making process all the more difficult.

The Bottom Line

Slomin’s is one of the few home security companies that has successfully marketed to both commercial and residential clients. The company provides excellent monitoring services and the latest security equipment available. It also brings nearly a century’s worth of experience to the industry. However, Slomin’s falls short in its online transparency; consumers will find it difficult to make an informed decision without directly consulting with a Slomin’s representative. The company also appears to be inflexible in its contract terms (which are largely unknown), and customers are strongly encouraged to investigate top security companies before investing in Slomin’s.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.4
$19.99-$42.99
$0

#2

8.0
$34.99
$99

#3

6.2
$34.95-49.95
$99

#15
slomins

4.2
$29.95 - $37.95
$0

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50 Slomin’s Reviews

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  1. User Score
    0
    June 23rd, 2017 Perryman, MD
    0 people found this review helpful!
    Contract term is too long and cancellation fees are onerous and unjustified.
    Read More
  2. User Score
    10
    June 14th, 2017
    1 people found this review helpful!
    Everytime I arm and disarm my Slomins Home Security system the keypad sends me a text message on my phone by using cellular service. I like this feature the best. The central monitoring company also calls me when my alarm is activated.
    Read More
  3. User Score
    10
    June 8th, 2017 Teaneck, NJ
    1 people found this review helpful!
    For a first time home buyer, the only company we even considered to go with was Slomin’s.

    We called and had a rep come the next day. We went with their security and oil package and couldn’t have been happier. The security system is so easy to use and the app is awesome. You feel so secure in or outside your home. Customer service is great too! Always happy to answer any questions I have.

    Will recommend to anyone!

    Read More
  4. User Score
    1
    June 2nd, 2017 Bronx, NY
    0 people found this review helpful!
    I was interested in Slomin’s since the former owner of the house we now lived used them. I put in my request to meet with their customer rep. from their web page. I waited to hear from them but of no use. I went back to their site and filled another application for an appointment with their customer service rep. still no reply until after a couple of weeks I had someone called me around six O’clock in the evening introducing himself to be Slomin’s rep. I gave him all I had in mind about Slomin’s because of their lack of response. With all the bad experiences others have had from them, I am turned off from signing any contract with them.
    Read More
  5. User Score
    10
    June 2nd, 2017 Hicksville, NY
    0 people found this review helpful!
    I used their 2gig alarm for several years and it worked very well. I had 2 keypads, one near the door and one in my bedroom, I had the camera which was a little cheesy but worked great. The text message were nice so I could see when my wife was leaving and getting back. really no issues for years other than changing out 2 batteries which they sent me in the mail.

    I would recommend and probably will order for our new house down the road.

    Read More
  6. User Score
    1
    April 15th, 2017 Concord, CA
    1 people found this review helpful!
    I use Slomins both for Heating and Alarm and they were terrible with both, my Boiler broke called them 3 times because I paid for an annual contract for the past 7 years they ” fixed the problem” only for it to break again in a worse state they then told me I needed a new boiler!
    Called another company they fixed the boiler correctly and it cost me less. My alarm is not working for 2 months they stated I need a technician to come to the house for a service call however they only do service calls in the middle of the day and there is no accommodation for people that work, I was told to get someone top stay in my house, and of course I am still paying for the non working alarm .. TERRIBLE Company
    Read More
  7. User Score
    1
    April 14th, 2017 Huntington Station, NY
    2 people found this review helpful!
    Worst company to deal with. The equipment doesn’t work well and they sell you the moon but deliver fools gold instead. The installers were very nice, but once I had a problem with the system, customer service was terrible. I had to pay to break the contract with them……which was worth it. Just to get a better company with equipment that actually worked. They are the absolute worst security company. believe the negative reviews on here because each and every one is true!!!!
    Read More
  8. User Score
    0
    April 3rd, 2017
    1 people found this review helpful!
    I had a service take over, from ADT. The technician claims they are experience, I had a on and off light timer he could not install and he left with one key pad not working and the entire system was not chiming or talking. Then it was a week before they could come back out and fix there mistakes and that service tech was not able to get the key fob working and then they tell me it will be $10 more to use one of the it’s. Bottom line is they will nickel and dime you for poor service.
    Read More
  9. User Score
    0
    March 26th, 2017 Saint Petersburg, FL
    2 people found this review helpful!
    I called and a friendly sales rep came out to tell me what they could do. It was the same as my securty system, i felt that i was good to cancel my old provider and switch to Slomins. After a home invasition having my partiner heald to the ground with a gun to his head with a pillow though it. I canceled our service with the other securty providor and now am scared to go to sleep at night. The sales associate said everything would process and i would be fine after signing the contract. The next day i called and him the next day and he said there was a issue with my credit. Yes i did go though bankruptcy and had othet issues however secured a new car loan with other revolving accounts. I dont understand why this company would lead me to false expectations then on top of that after being declined want me to take them out to help my 66 year old mother and her home garadge and secured Barn that is two stories. I warn consumers about this company.
    Read More
  10. User Score
    3
    February 21st, 2017 East Meadow, NY
    5 people found this review helpful!
    Slomins current customer service is the worst of any company I have delt with in the past 30 years They are RUDE, NASTY MEAN and couldn’t care less about the customer and their problem.
    I’ve been aslomins customer for for over 25 years They used to be incredible but today their management just do not give a rats butt about anything, especially when you are told they won’t take any call from customers
    The service people that repairs for heating, air-conditioning and Alarms are all top notch when you can get just service to schedule a timely appointment
    Read More
  11. User Score
    0
    February 21st, 2017
    4 people found this review helpful!
    terrible company
    Read More
  12. User Score
    3
    February 16th, 2017 Philadelphia, PA
    3 people found this review helpful!
    They never said that you were getting a five year contract. When my five years are over so are they
    Read More
  13. User Score
    0
    February 13th, 2017 West Milford, NJ
    4 people found this review helpful!
    NEVER NEVER sign a contract with this company if you sell your home they still charge you and will garnish your pay check.
    Read More
  14. User Score
    0
    January 14th, 2017 Plainfield, NJ
    5 people found this review helpful!
    They have good service & equipment but their customer service employees lack customer service skills. You can tell that they are just hired with no training and thrown on the phones, Rude folks over there!!!
    Read More
  15. User Score
    0
    December 29th, 2016 Morrisville, PA
    5 people found this review helpful!
    I signed the contract in 2015, with the understanding we would have door, motion and fire alarms. We had a fire alarm go off, and no call from the company. Wife calls the company, and they say we do not have fire alarm. So I called the company and they confirmed this. They said your existing alarm must not be compatible with the control. Five year contract as well. I thought it was a two year contract.
    Read More
  16. User Score
    0
    October 25th, 2016
    8 people found this review helpful!
    THIS is the worse security company . Customer service is rude and nasty . I would not recommend anyone to this company . The fees go up every year without informing the customer plus if your alarm go off the dont react till next day .
    Read More
  17. User Score
    0
    October 23rd, 2016 Hicksville, NY
    7 people found this review helpful!
    This company has worse customer service and emergency service repair. when its cold and you have no heat your lucky to see repair within 48 hours. please don’t let them trick you into believing Completion is lying about their beyond terrible service. their emergency call center reps will never give you a true update. please run back to your previous company or find another ,all oil company honor others pricing or will beat
    Read More
  18. User Score
    1
    October 21st, 2016 Philadelphia, PA
    8 people found this review helpful!
    Customer service reps for this company have a non caring attitude towards customer satisfaction. I’ve had Slomins in my home since 2004 and at first they were very professional and curtious but as of late whenever i have an issue I’m always never satisfied with how my situation was handled of lack of. If you have an issue with their equipment instead of resolving the problem they want to sell you something as a remedy instead of fixing the problem. I have 2 key farbs and neither of them work. I’ve changed the batteries and still they do not function properly. I’ve called customer service only to be told change the batteries again or take it to radio shack because maybe I’m to dumb to understand the super complex dynamic of changing a battery. I was brushed off the phone with the rep with a bad taste in my mouth. I think I will try giving Vivent a call You would think aftet being a loyal customer of Slomins for 12yrs I would get treated better but I guess not.
    Read More
  19. User Score
    1
    September 23rd, 2016 Stockbridge, GA
    8 people found this review helpful!
    The Slomin’s rep told us we were getting a two year agreement. He never gave us a copy, and when we attempted to terminate service after two years, we were told we had a five year agreement and it would cost over a thousand dollars to terminate. We asked for a copy of our contract, but it was never sent. Finally, we demanded a copy from a collector who called us, ans it was sent. The signatures on the contract were not mine, and looked nothing like my handwriting or the signature on my passport or drivers license. We told the collection agancy that the contract was NOT signed by us, and that we believed it had been submitted by the salesman instead of the one we had seen, but never received a copy of. We would never have signed ANY home security contract for a five year period as we knew we could get a 24 month contract locally! I still have a copy of the bogus contract we received from the collector. We have heard nothing further from them.
    Read More
  20. User Score
    0
    July 27th, 2016 Baltimore, MD
    10 people found this review helpful!
    First of all, this company does not disclose verbally that you are signing a 5 year contract when you inquire and enter into a service agreement with them. You need to be aware that if you sign a contract with them, you will most likely be locking yourself into 5 years of service, and will have to pay exorbitantly high fees to be released from the contract. This to me is absolutely absurd, as so much can change in a 5 year period. I have no doubt that Slomin’s is taking advantage of its customers in this manner, and making large sums of money on fees to break contracts. Not to mention, Slomin’s has service that is limited and lacking when compared to its competitors, like ADT. I will be working to get out of my contract with Slomin’s and at this point, I certainly do not see myself continuing to use their service or recommending their services to anyone else. I will continue to leave these types or reviews on other review boards, as Slomin’s customer service department has been less than helpful.
    Read More

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Our Score
7.6
User Score
4.2
Rank this Company

Ratings Breakdown

Price

Landline monthly payment
$29.95 - $37.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
60

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
169

Number of Reviews

User reviews here on BHSC
50
Our Score
9.0
User Score
8.4
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,946