Slomin's

Slomin's

5.2

Our Score

2.5

User Score

Slomin's offers the following services for home and business: Security systems, home automation, heat, and cooling. Final purchases will need credit approval.

Pros

Free Installation and Equipment

Slomin's guarantees professional installation on all projects, and estimates between four and six hours' installation time for each install (depending on the size of the job and the security features requested).

All equipment is free when you sign up for professional monitoring with Slomin's. For this reason, monthly alarm fees are slightly higher than for other companies.

24/7 Monitoring

Security customers can also rest easy with Slomin's round-the-clock security monitoring and fast response times. The company even provides a form of false alarm prevention by providing customers with a unique password to be used in the event of a false alarm.

Cons

5-Year Contract

Slomin's only offers a 60-month contract-two years longer than the standard 36-month contract offered by most home security companies. And while the company promises approximately $1,300 in free equipment by signing such a long contract, customers will be required to compensate Slomin's should they decide to terminate the contract before it expires.

Average To Expensive Monthly Fees

Monitoring service start at $33.95/month for home security services, but if customers request additional equipment (possibly including home automation, or heating and cooling features), they could be paying $46.95/month. Unfortunately, Slomin's gives no information on these other prices, and customers will be required to speak personally with a customer service representative in order to procure this information.

Free System includes panel and keypad, motion detector, up to 3 door contacts, window decals, lawn sign, communication device, and battery backup. Five year monitoring agreement required at $33.95/month for basic system. Promotion of free indoor video camera and mobile app control increases monitoring rate to $46.95/month.

Only Available in 10 States

Slomin's is only licensed in the following states:

  • California
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Maryland (and DC)
  • New Jersey
  • New York
  • Pennsylvania
  • Virginia

Complaints Against Slomin's

The Slomin's reviews on Best Home Security Companys are mostly negative - especially in 2019. Some common themes of these reviews include:

  • Poor customer service. The customer service is described as rude, and often trying to upsell customers.
  • Contract. There are many complaints about Slomin's 5-year contract. This is the longest length contract in home security. Customers report that breaking their contract have run them anywhere from $1000 to $2000. There are a few reviews that reference a 2-year contract. Some people report a miscommunication from what they were told their contract said, and what their contract actually said.
  • Alarm maintenance issues. There are several reports of poor quality equipment, and alarm issues that required a technician to fix.

Our Recommendation

Slomin's has mixed information on how much their monthly alarm monitoring fees are and what is actually included in those packages. The negative reviews on customer service and the fact that they are only available in 10 states, makes us not recommend using Slomin's. To find a cheaper home security system that is in your state, check out Protect America or Guardian Protection.


About Slomin's

Slomin's provides customers with a number of home automation tools that allow them to monitor and control their home's security while they're away. Customers can access door locks, thermostats, lighting, and both live and recorded video monitoring all from the conveniences of the Slomin's smartphone app.

The Slomin's Shield System - $33.95+/month

This is the only alarm package advertised on Slomin's website. It comes with basic home monitoring equipment and one indoor camera. Price starts at $33.95 a month (we assume this is for 60 months). Equipment upgrades and add ons will result in a higher monthly fee. You can monitor your system with the mySlomin's mobile app.

Motion detector

Door sensors (3)

Control keypad (touchscreen upgrade)

Indoor video camera (live stream)

Keychain remote

Company name sign

The Slomin's Shield Home Automation System Devices - $29.95+/month

The company also offers a package that focuses on home automation controlled from the mySolmin's app. Package includes:

  • Light control
  • Front door lock
  • Garage door opener
  • Smart thermostat
  • Appliance control (turn a plugged-in appliance on and off from your phone)

They seem to offer several other pieces of alarm equipment, although it's unclear whether or not you can build your own security system with them. Other equipment includes a control panel, motion/window detectors, carbon monoxide and smoke detectors, water sensors, glass break sensors, z-wave device, and pan tilt zoom cameras.

For commercial security systems, Slomin's offer the following solutions:
  • Access Control - Choose whether you need Badge Access, Gate or Door Control, Photo IDs, Time and Attendance Monitoring, and Fingerprint Reading.
  • Video Cameras - In case you need to keep track of lost items or goods, point of sales, events, and live monitoring.
  • Camera Options - bullet video cameras, vandal-resistant domes, infrared, outdoor cameras, vari-focal, etc.
  • Live and Remote Viewing
  • Digital Video Recording
  • Digital Video Recorders
Ratings Breakdown
Monthly Monitoring Fee $29.95-$42.95
Install & Equipment Fee $0
Contract Length 5-Year
Cancellation Policy Pay Balance
System Relocation Fee Undisclosed
Number of Reviews 119
Review Last Updated: January 17, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

119 Slomin's Reviews

1. Select Your Rating:

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10=best

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3. Review Validation:

10

Score

Phyllis San Jose, CA

Jan 20, 2020

I have been with them since 1999, recently updated all my equipment at no extra charge, however I did have to sign another 5 year contract. if I had one complaint its that they will try to sell you a service contact and it is not cheap , however, if you need service it also is not cheap. They have been very good as far as monitoring my home and I find them very pleasant. I would recommend them. P.S the Sales person who came to my house was very professional and helpful as well, it is like he will sell you the equipment and leave you flat, i had questions after it was installed and he helped me a lot

0

Score

Omego

Nov 5, 2019

In case of emergency, don't rely on them. I have been with them for years and they have been very unprofessional. My alarm went off for a very long time. I had to call 911 for myself. Even after the police came, Slomin's did not even call to see if everything was ok. Many bad experiences with this company. I spent so much money on their security material, I'm afraid to start over with a new company.

0

Score

Jack Mehoff Pleasantville, NY

Nov 5, 2019

The alarm system that was agreed upon, and price that was agreed upon were contrcted, yet the receipt had a completely different price on it ($10 more than agreed upon). We went for the basic system install, the installer did a horrible job installing leaving wires within reach of my toddlers, after multiple requests to move the wires, he stated that this is where the plug is and this is the only place he can put it. The sales man, provided his cell number in case of any issues, yet never answered a single call nor responded to any phone calls/text messages/emails. When calling the main customer service number in long island, when I asked to cancel the contract I was told that they are going to sue me for the rest of the monies and hung up the call. Everything about slomins shield is crap and their long island sales team suck, if I leave a negative 10 stars, I'd do that.

0

Score

Liz

Oct 30, 2019

Seems like their independent contractors collect social security numbers of customers for fraudulent use. I am still awaiting a response back from Slomins customer service concerning this. When I asked the employee for the Slomins Company main number, he refused to give it to me - after collecting 3 of my family members social security numbers claiming they didn't go through & a $300 deposit is needed. However, how can't our SS#'s not go through for slomins, but our credit has always been good enough for our houses, cars, credit cards, etc.? It doesn't add up. Our credit is good. I just need to know is this company fraudulent or not? A scam, or are any of the employees running fraudulent schemes?

10

Score

Maria Frank East Brunswick, NJ

Oct 15, 2019

I'm super satisfied with my alarm company going on now for more than 20 years . They have always updated me with new equipment as I should be updated .The most polite customer service. I consider Slomins a big part of My life. Keeping me, my children and family safe. You can't put a price on that. My advise to anyone is ...you pay for what you get and Slomins is the best price out there for the great service.Ask yourself how much do you care about yourself. Then pick Slomins to protect you. Don't nickle and dime your life is at risk. I don't mean to be rude but Slomins is what we call in Wall Street., Excellence in Action.......

0

Score

Annie Flushing, NY

Oct 2, 2019

Slomin's has asked me to upgrade their system multiple times (with fee) recently, I have gave them same answer every time that I am not interested in upgrading my system because I will be moving soon. Today, my alarm starts beeping and indicate the motion detector's battery needs to be replaced. After spoke to the customer service rep and open up the motion detector, I found that it does not have any batter in it. It is hard wired. I knew something is not right because I had this very same system for almost10 years and never need to replace "battery". I called back again, the 2nd customer service rep told me there is a problem with my motion detector and I need to spend > $80 for a technician to come since I do not have "service agreement". I have explained the situation to her that there is nothing wrong with my motion detector and there is no problem with my wire. Any issue must came from the Slomin's side. I just want the beeping to stop so I can go to bed. It is loud and repeat within a minute. There is no way anyone can sleep with this noise. She told me the only option is to unplug it and let the keypad battery die out which may take more than 24 hour. Which also means that I will have not alarm system. To make the long story short, She offered to sent a technician to upgrade my system for $39 and "wave" the technician fee for the service of the motion detector. I have every reason to believe that the beep noise is caused by Slomin's with purpose of forcing their customer to upgrade the system. We are customers paying for their services. Any upgrade for this company to deliver its service should be paid by company. If anyone from government agency that regulate the alarm company sees this complain, please look into it. We need someone to protect our rights. I am glad my contract is finishing in a few months and moving away soon. I will never use again or recommend this company.

0

Score

Betty Williamstown, NJ

Sep 26, 2019

Slomin has to the worst alarm company out there . I had trouble with my alarm beeping . Customer service insisted that batteries had to be changed. After several phone calls they realized that my system was hard wired. Something I said all along. BE SMART USE ANOTHER ALARM COMPANY!! I can’t wait till my contract is up .

0

Score

Tamisha Waters Philadelphia, PA

Aug 20, 2019

A follow up with legal representation will be in order due to recorded conversation that I initiated on my cell phone along with video detailing what is included in my alarm package due to this package too good too be true. Mr Jason definitely misrepresented the company concealment of terms breached. So necessary acti ok n is in effect

0

Score

Willow Rossi

Aug 19, 2019

For the past few months technicians have been stopping by without a scheduled appointment, which I was never home for but got emails letting me know they were here. I was first told it was to replace old batteries then was finally told they need to update my equipment so it will communicate with the new 5G towers and that I will be paying for this upgrade. I want nothing to do with this and I especially don’t want to have to pay for it. They have also been slowly raising my bill over the last 3 years. I was told that this increase is in the fine print in my contract. Ive talked to friends who have other home security systems and none of them are experiencing this. I can’t wait until my contract is over.

0

Score

Bryan

Jul 24, 2019

There system is junk and now they want me to pay for a radio upgrade because the one they put in won’t work with the cell towers.?This should be on them . There touch screen is junk .I am a long time user of them but this is my final contract

0

Score

michelle johnson

Jul 21, 2019

This is a compliant about Slomin's security monitoring. On 7/17/19, my alarm system went off and I waited over 5 minutes for a Slomin's representative to contact me to see if I had a emergency. After about 7 minutes I call Slomin's security to advise them that no one called to see if I had an actual emergency. Finally when I did speak with a customer service rrepsentative I was informed that my Slomin's Security had updated their security system with new arlarm key pads, etc. I asked why I was not informed of the updates and the representative she did not know. I also asked how long was my service interrupted and again the customer rep replied she did not know. At this point I beccme concerned and asked for a refund for the time my service was interrupted due to the Slomin's security upgrade. The customer rep replied Slomin's does not give refunds. I then stated I wanted to cancelled my monitoring service and the customer service rep stated she would need to transferred my call to the cancellation department. Once the Slomin's Security cancellation department finally answer the phone, I was told that Slolmin's could not tell me how long my monitoring service was out and again they do not issue refunds. I stated to the rep that I am disable and that I had a false sense of security by not being advised up the Slomin's security update and continuing to pay my quarterly fees of $108.98. I still want to know how long my system was not working and request a full refund. This is outrageous when a company as large has Slomin's Security does not inform their customers of upgrades which could affect the system is not working properly. I want the president of Slomin's Security to read this and right this wrong. Very Disappointed customer, Michelle L Johnson Acct. # 3690930

0

Score

MorichesBayBum Shirley, NY

Jul 21, 2019

I had oil delivery from Slomins Locked in a decent rate. They came to fill my tank every 3 weeks like clockwork, that’s until my contract was about to expire, then waited an extra week (contract was now over) to make sure my tank was near dry and then billed me $6 a gallon. Slomins is disgusting. I just paid $900 to cancel my alarm with them after being lied to by sales rep. We were sold an alarm a year before we moved as an upgrade to what we previously had wit them, they told us it would only be $150 to move the alarm. That wasn’t the case at all we’re were quoted $1800 for a new system. Slimy sales rep and company wouldn’t stand behind the dirtbag that sold us.. girl on the phone told me I should have read the fine print the sales rep can saw whatever he wants. Slomins scum!!!

1

Score

Nancy Linares

Jul 10, 2019

The slomins company. Is practicing with false advertising I was put in this contract without my authority at this time I'm not working and. I'm being told I have 5 years contract??? Im not working so I can't pay the monthly payment. So I'm being forced to pay a cancellation of $1,400.00??? If I'm not working how why should I be penalized for not being able to pay?! Plus I'm not even using this alarm and the company knows if they are really monitoring. I believe this company is exercising false business practices...

0

Score

Marc Irimia

Jun 6, 2019

They will say anything to get you to sign, and will do anything to take your money. Won't do anything to make a customer happy. Had them come in for an estimate on ductless AC because central air install is very difficult on my house. The sales guy assured me that the other 3 AC guys I had where crazy and central would be really easy to install. I get a price that is a little under the ductless systems and around what a standard install should be. They take a deposit on my credit card and start the process. Days later they send out a tech to do an inspection and map out the install. He tells me it is going to be very hard to do the install. I will need wood work in the attic, that he needs to run drops in my master bedroom, not just the closets and the other drops will take up even more room. So everything I told the sales guy (John Given) was an issue that he assured me was no problem at all was a massive problem. The tech says that ductless would be much better. I have to call John back to get another estimate. The ductless from Slomin's, which is of a lower quality than other systems would be 6k more than other systems. I tell them that is to much and I am not going forward with that. John can't cancel my order even though he is the one who took my order. I have to call the help line. I call and find out they can't and won't refund my credit card, they will have to process the refund and mail me a check. So they took payment right away and will not refund me for weeks. I tried to schedule maintenance on my system as per their contract. I was told they don't do it in the winter to call back and setup for the summer. I tried to setup a call. They told me December 10, so when I asked in December I was told summer, now I'm told winter. DO NOT USE THEM FOR ANYTHING. I will be canceling my other service plans with them because of this horrible sales and customer service.

1

Score

Nick Huntington Station, NY

May 31, 2019

Shady business practices, long term contracts, expensive services, shoddy equipment. Look elsewhere. I was just notified about an equipment upgrade after only a year of signing up, they want me to pay for it. They sold outdated equipment 3G vs 4/5g radio backup; and passed it onto the consumers. Huge cancellation fee. I am not done with them.

0

Score

CLARICE BROWN

May 13, 2019

Slomin's needs to "upgrade" their something???? to 5G. They are requiring their customers to contribute to this upgrade. As best as I could tell Slomin's is required to up grade to 5G by some governmental agency that no one in customer service could identify. Customer service kept repeating :you can Google the isuue. It was in all the news" still no one could explain that if this is REQUIRED for their system to operate why do customers have to bear some of the cost instead of it being a cost of doing business for them. I asked friends with other alarm services and no one is being charged for this upgrade and in fact had not heard about it on the news or from their alarm service.

2

Score

Rose

May 4, 2019

A 5 year contract that they didn’t even tell me about when I took their service. I just moved out of state, they provide no service where I am, and I get stuck with a bill for $417.90. When I called Slomin’s I was told 5 year contract with no compromises on what I had to pay. I had to move for health reasons, and the woman on the phone was even nasty. UGH I would never recommend them!

0

Score

Joe Doria Caldwell, NJ

May 1, 2019

@Slomins seriously? You guys expect customers to pay because you sold a 3G product that is going end of life. You should upgrade for free or allow customers to cancel without having to pay. Horrible customer service. Never again! #SlominsSux

1

Score

Sophia New York, NY

Apr 24, 2019

My fiancé (now husband) and I rented an apt together years ago. While I wanted ADT, he wanted to use Slomins so I agreed. We were only in the apt for a year before we decided to relocate? I called Slomins to let them know that we would be moving in 30 days and they told me too bad, I'm bound to a contract and have to pay them to get out of it. They wanted $1500 to exit the contract which we didn't have. I paid up through the entire lease and called again to tell them that I could not honor that exuberant amount for an alarm system. They told me that I should have read the contract thoroughly. Not only were they incredibly rude, but my co-worker had been in a similar situation and was able to negotiate an exit without penalties so they had options. Let's just say that years later, they actually put a lien on my husband in the amount of $1800 as a penalty for breaking the contract. So on top of paying the monthly service bill on time, this works out to be an additional $150 a month on top of the base price. Who pays $350-400 a month for a few monitors in an apartment?? Pure rip-off and compared to what I pay now, $90 every 3 months for an entire 4 bedroom house. There are too many cost effective options on the market to be tied in contract with this old school company. Nobody does that anymore. It's a sign of pure desperation so my advice, steer clear. I wish I had followed my instincts and known that an ALARM company, not a bank, creditor or government agency, but an ALARM company would use mob tactics to strong-arm us into paying $400 a month AND put a lien on us for additional fees due to the loss of business, I would have run. Consider this a favor of what could happen with these thieves.

0

Score

Keith Russell West Orange, NJ

Apr 9, 2019

The Slomins Shield System allows "Z-Wave Devices" to be added by the consumer but the devices then cannot be updated, modified or removed by the consumer unless Slomins sends out an technician for more than $80.00 an hour. That is completely wrong by allowing a person to install equipment when following the manufactures instructions for the device that was purchased, incurring no charge or fee and then charging to update, modify or remove the device. Slomins has set a proprietary password locking the consumer out of accessing the Z-Wave Hub for the keypad. all that is needed to update modify or delete the Z-Wave Device is the touch of one button. The Z-Wave Device Manufactures believe the consumer should have access to in order to modify the devices as it is stated in their installation instructions.

0

Score

Greg Casabona Wayne, NJ

Mar 30, 2019

Stay away liars more concern about the money not the customer .When l talked to the salesman for the home alarm system l told him my father at the time was a 90 year old vet.l would like to get the system for him but the contract states you have up to three months to cancel l said to the salesman Rich my father might not like the system he might get nerves with the system.Richard said to me any time lf he wants he can cancel the system after the three months .In the fourth month he wanted to cancel he was to nerves with the system he set it off a couple of times.whenI called to tell them they wanted the penalty of 1500 dollars l said give him a break he’s a vet and 90 years old they didn’t every week they would call.Its been 1 year seen my father passed away and I writing this now because it still hurts and when you’re contract is up because I got the same alarm with my father,see how difficult they make it.Again not good people just want the money

0

Score

William Tremblay Jr Hollis, NY

Mar 15, 2019

Reposting my solicited request for review from Slomin's: Original review: No continued support of products unless customer pays for an ADDITIONAL service contract. Response: Reply from Slomin's Shield An hour ago WT, we apologize for any inconvenience we may have caused you. As per our records, this issue appears to have been resolved with our Customer Service department. Please re-rate us! Thank you! UPDATE: Although Slomins claims their records show the issue has been resolved, it has not. I initially called to have a technician fix my cameras. The technician who showed up two weeks later informed me he did not work on cameras, but instead had a work order to upgrade my alarm panel. Then I was charged $40 for the technician to upgrade my alarm radio because the previous model (which was installed little over a year ago) is obsolete. Slomins then tried to charge me an additional $80 for that service, which I did not even request. Now my cameras still do not work, and they will charge me AGAIN to send a technician unless I purchase an additional service plan. I was asked to amend my rating,so I have given a 0 instead of a 1.

0

Score

Margaret Ciandella Bronx, NY

Mar 2, 2019

Look into other security systems. They advertise like they are. Big company, but they don’t have the manpower. My carbon monoxide alarm went off and I was home . I had to call the fire department and there was no carbon monoxide!! If I wasn’t home the fire department would have knocked down my door and the problem was with Slomin’s equipment!!!! Now I have a problem with the smoke detector!! I put new batteries in and it keeps beeping. This company is trash

0

Score

TA Roselle, NJ

Jan 23, 2019

Do not use this company for any type of service especially for a security system. I owed $115.00 on my bill but now their saying I breached my two year contract and owe $1051.00. They sent me to a law firm who's collecting the payment. WARNING!!! be smart and not stupid like me. Install your own home security because there's too much small print that works against you in these contracts that big business use to run a scandal on your pocket.

2

Score

DOUGLAS Miller Place, NY

Jan 20, 2019

they make you sign for five years, way too long, and nowadays over 400 dollars a year for the cheapest service. I see now you can get ring for 10 dollars a month or 100 a year, only difference is you have to install yourself and pay 200-250 for alarm system. over that 5 years you will pay 2000+ for slomins, and ring will cost 800 for 5 years . may ex signed me up with slomins, no so smart, now i am stuck paying them 4 times a year as ring. cant wait for the 5 years , and they want full amount of 5 year contract to cancel. slomins is expensive

2

Score

Gee Wubyah

Jan 17, 2019

This company's customer service and equipment are absolutely trash. I have had countless issues with this alarm system and pay for a service plan with this company but they never show up when they are supposed to or at all sometimes. Recently a customer service manager called me and set up a service appointment with me after the technician missed the rediculous all day long appointment window and assured me that he would have someone out there a few days later and in a 4 hour window. He also said he would call me if there were any issues with them keeping the appointment and also he would follow up after the service was done. That was 2 months ago and I'm still waiting. ADT people.

0

Score

JEANETTE ROMERO Jersey City, NJ

Jan 3, 2019

I sold my home therefore I reached out to slomin's to advise them of my move. I ask them to put my account on hold until I had a closing date for my new home. They told me they couldn't process my request. They said my account would have to be closed and I was responsible for the remainder amount due for the contract which is $972. I didn't want to close my account but they did what they wanted to do. They didn't want to help me or hear me out. The customer service representative was very rude! I did want to continue my services with slomin's at my new address but after this incident, I would rather go with another security company. Now I am stuck with this $972 bill that I don't want to pay because they forced this bill on me! Slomin's is fast to take your money but they are not willing to help or keep their customers happy! Go elsewhere please they are not worth the headache. And they don't tell you it's a 5 year contract their salesperson and installer tells you it's a 2 year contract.

0

Score

JEANETTE ROMERO Jersey City, NJ

Jan 3, 2019

I sold my home therefore I reached out to slomin's to advise them of my move. I ask them to put my account on hold until I had a closing date for my new home. They told me they couldn't process my request. They said my account would have to be closed and I was responsible for the remainder amount due for the contract which is $972. I didn't want to close my account but they did what they wanted to do. They didn't want to help me or hear me out. The customer service representative was very rude! I did want to continue my services with slomin's at my new address but after this incident, I would rather go with another security company. Now I am stuck with this $972 bill that I don't want to pay because they forced this bill on me! Slomin's is fast to take your money but they are not willing to help or keep their customers happy! Go elsewhere please they are not worth the headache.

0

Score

Joseph New Hyde Park, NY

Dec 12, 2018

We have been Trapped in a 5 Year Contract.THANK GOD ITS OVER Had false alarms in the Early AM , TWICE ! Police showed up 20 min.s Later. Asked SLOMINS to fix the problem and they came a week later, and didnt resolve problem. Alarm System wasn't even working and they still charged us for 8 Months of NON MONITORING. We tried cancelling verbally on phone. They will not cancel on demand and you have to wait for them to call you for Cancellation. No CUSTOMER LOYALTY The WORST COMPANY I EVER DONE BUSINESS WITH !!!! NOW the're taking me to Court for payment. I will fight this till the END.

0

Score

Tsvetomira Ivanova

Dec 5, 2018

I had the system installed before I started renting a house. I needed a camera installed, which was part of the original installation but never got installed. They offer service only Monday through Friday 8am-5pm. I scheduled a service at 8, till 9:15 the technician was not here. When I called to check, I was informed that they were just dispatched. The person I spoke to could not tell me when the technician would be here or where they were coming from. They were not able to check the location but they were able to cancel the service, which I did as some of us have to do their job at a particular time, not whenever they show up. If I could, I would cancel the service. All the customer service representatives I have talked to have been very unhelpful and vague, I assume this is the company's policy.

0

Score

Brianne devivo Bronx, NY

Nov 24, 2018

Have had slomins security for two years now and have never had an issue until last week when our alarm was triggered in the middle of the night (so scary!). Thankfully there was no one breaking in but one of the zones was faulty and that’s why it kept alarming. The next morning we called to have them come out and fix it and they told us it would be almost a two week wait. Are you kidding me?! This is our family’s safety we’re talking about! We have a four month old we need to protect. I just don’t understand how they don’t have enough service employees to fix issues like this. If someone breaks in and hurts my family in the interim, arnt they liable? We are terminating our service and installing a new alarm system. Don’t even bother with this company because in a time of need they don’t show up.

0

Score

Slick Patricia

Nov 14, 2018

I just found out that I have a 5 year contract when the sales man came out he said it was a 2 year.I am waiting for someone to come out to put a Spencer on my door appt time was for 3 m now going on 5 pm called and talk ed with a supervisor do. You think he care d he'll no pleas if someone knows how I can break my contract let me they are a brunch of liars

0

Score

Les Armour Mineola, NY

Oct 9, 2018

Don't walk, run from Slomins. Terrible customer service, long contracts, inferior technology. I asked them to move my account to a new home and they were not interested in doing that. Took me to court. Employees are so rude!! I am shocked this company works the way it does.

0

Score

Mary Crisafulli Bronx, NY

Sep 20, 2018

Slomins basically sets you up so there is no way out. They do not value their customer loyalty in any way and using their oil service in addition to the alarm service is not at all considered important to them. I have canceled both oil and alarm and would not do business with them, I paid every month on time and was unable to negotiate any cancelation on the alarm service regardless of the fact that I was unhappy with the service and was no longer using it. Their customer service staff on the alarm side are rude and have limited ability to handle customer calls with respect and integrity....stay far away. you have other choices

1

Score

H. Smith Melbourne, FL

Sep 14, 2018

Salesman told us we could cancel security and pay balance of payments upon placing our house for sale we found out on top of the balance of payments their would be an additional $2500. Cancellation fee. They would not honor what their own salesman had stated. The salesman no longer works for them.

1

Score

Jerome Eaddy

Aug 31, 2018

Horrible company! Very difficult to deal with service subpar if you're looking for a security company do not select Slomin's Shield! worst experience yet.

10

Score

Lisa comis Brooklyn, NY

Aug 28, 2018

I had issues with my cameras and Gary from slomins made sure he took care of the problem until I was happy I will definitely have my friends and family call and get there systems with slomins I was very happy

0

Score

Marina S Astoria, NY

Aug 26, 2018

Horrible customer service. Nothing by dissatisfaction with them and it’s only been 3 months. They made me signed a five year contract which I might have to get an attorney to help me get out of. I would NOT recommend Slomin’s to anyone. If you have issues with the system or maintenance on your boiler they make you wait two to three weeks for the alarm and thres to four months to service the heating system. Simply horrible customer service.

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Jason J Miseje

Aug 11, 2018

I decided to go with a home security system to provide protection for my family. Salesman came out and was nice and told me upfront costs and that the equipment and installation was free. Had me sign an agreement for upfront costs and hand him a check. He also told me they will be here to get things started asap. That ended up being delayed for what ever reason. Then out of nowhere i get a email with an attachment saying i signed for an equipment cost. So when I contacted customer service and asked them about this they said thats the cost period. I told them your salesman said it was free install and equipment and that all advertisements online state exactly what the salesman said. So their answer to me was thats only for an inside camera not an outdoor camera. You signed the contract and there is nothing I can do for you. I didnt realize that a family company advertising to protect families are actually scamming them. Thats Slomins for you. Jason J Miseje

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Terri sexton

Aug 7, 2018

Do not use Slomins. They are your best friend trying to get u into a contract but once they do, boy o boy, it’s ridiculous how many times I’ve heard “you’re in a contract”. The cameras suck the app sucks the customer service sucks. There is plenty of competition DO NOT use Slomins!!!!!!!