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Slomins
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#12
Slomins

Slomin’s

High monthly fees. Only available in CA, CT, DE, FL, GA, MD, NJ, NY, PA and VA

Our Score
7.4
User Score
2.5
Our Score
7.4
User Score
2.5
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.95-42.95

Install & Equipment Fee

$0

Contract Length

5-Year

Cancellation Policy

Pay Balance

System Relocation Fee

Undisclosed

Index

169

Number of Reviews

118

This Review is maintained by Chase Sagum

Review Last Updated: July 19, 2019

Slomin’s offers the following services for home and business: Security systems, home automation, heat, and cooling. Final purchases will need credit approval.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#12
Slomins

2.5
$29.95-42.95
$0

Pros

Free Installation and Equipment

Slomin’s guarantees professional installation on all projects, and estimates between four and six hours’ installation time for each install (depending on the size of the job and the security features requested).

All equipment is free when you sign up for professional monitoring with Slomin’s. For this reason, monthly alarm fees are slightly higher than for other companies.

24/7 Monitoring

Security customers can also rest easy with Slomin’s round-the-clock security monitoring and fast response times. The company even provides a form of false alarm prevention by providing customers with a unique password to be used in the event of a false alarm.

Cons

5-Year Contract

Slomin’s only offers a 60-month contract–two years longer than the standard 36-month contract offered by most home security companies. And while the company promises approximately $1,300 in free equipment by signing such a long contract, customers will be required to compensate Slomin’s should they decide to terminate the contract before it expires.

Average To Expensive Monthly Fees

Monitoring service start at $33.95/month for home security services, but if customers request additional equipment (possibly including home automation, or heating and cooling features), they could be paying $46.95/month. Unfortunately, Slomin’s gives no information on these other prices, and customers will be required to speak personally with a customer service representative in order to procure this information.

Free System includes panel and keypad, motion detector, up to 3 door contacts, window decals, lawn sign, communication device, and battery backup. Five year monitoring agreement required at $33.95/month for basic system. Promotion of free indoor video camera and mobile app control increases monitoring rate to $46.95/month.

Only Available in 10 States

Slomin’s is only licensed in the following states:

  • California
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Maryland (and DC)
  • New Jersey
  • New York
  • Pennsylvania
  • Virginia

Complaints Against Slomin’s

The Slomin’s reviews on Best Home Security Companys are mostly negative – especially in 2019. Some common themes of these reviews include:

  • Poor customer service. The customer service is described as rude, and often trying to upsell customers.
  • Contract. There are many complaints about Slomin’s 5-year contract. This is the longest length contract in home security. Customers report that breaking their contract have run them anywhere from $1000 to $2000. There are a few reviews that reference a 2-year contract. Some people report a miscommunication from what they were told their contract said, and what their contract actually said.
  • Alarm maintenance issues. There are several reports of poor quality equipment, and alarm issues that required a technician to fix.

Our Recommendation

Slomin’s has mixed information on how much their monthly alarm monitoring fees are and what is actually included in those packages. The negative reviews on customer service and the fact that they are only available in 10 states, makes us not recommend using Slomin’s. To find a cheaper home security system that is in your state, check out Protect America or Guardian Protection.


About Slomin’s

Slomin’s provides customers with a number of home automation tools that allow them to monitor and control their home’s security while they’re away. Customers can access door locks, thermostats, lighting, and both live and recorded video monitoring all from the conveniences of the Slomin’s smartphone app.

The Slomin’s Shield System – $33.95+/month

This is the only alarm package advertised on Slomin’s website. It comes with basic home monitoring equipment and one indoor camera. Price starts at $33.95 a month (we assume this is for 60 months). Equipment upgrades and add ons will result in a higher monthly fee. You can monitor your system with the mySlomin’s mobile app.

Motion detector
Door sensors (3)
Control keypad (touchscreen upgrade)
Indoor video camera (live stream)
Keychain remote
Company name sign

The Slomin’s Shield Home Automation System Devices – $29.95+/month

The company also offers a package that focuses on home automation controlled from the mySolmin’s app. Package includes:

  • Light control
  • Front door lock
  • Garage door opener
  • Smart thermostat
  • Appliance control (turn a plugged-in appliance on and off from your phone)

They seem to offer several other pieces of alarm equipment, although it’s unclear whether or not you can build your own security system with them. Other equipment includes a control panel, motion/window detectors, carbon monoxide and smoke detectors, water sensors, glass break sensors, z-wave device, and pan tilt zoom cameras.

For commercial security systems, Slomin’s offer the following solutions:
  • Access Control – Choose whether you need Badge Access, Gate or Door Control, Photo IDs, Time and Attendance Monitoring, and Fingerprint Reading.
  • Video Cameras – In case you need to keep track of lost items or goods, point of sales, events, and live monitoring.
  • Camera Options – bullet video cameras, vandal-resistant domes, infrared, outdoor cameras, vari-focal, etc.
  • Live and Remote Viewing
  • Digital Video Recording
  • Digital Video Recorders

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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118 Slomin’s Reviews

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  1. User Score
    0
    February 13th, 2017 West Milford, NJ
    4 people found this review helpful!
    NEVER NEVER sign a contract with this company if you sell your home they still charge you and will garnish your pay check.
    Read More
  2. User Score
    0
    January 14th, 2017 Plainfield, NJ
    5 people found this review helpful!
    They have good service & equipment but their customer service employees lack customer service skills. You can tell that they are just hired with no training and thrown on the phones, Rude folks over there!!!
    Read More
  3. User Score
    0
    December 29th, 2016 Morrisville, PA
    5 people found this review helpful!
    I signed the contract in 2015, with the understanding we would have door, motion and fire alarms. We had a fire alarm go off, and no call from the company. Wife calls the company, and they say we do not have fire alarm. So I called the company and they confirmed this. They said your existing alarm must not be compatible with the control. Five year contract as well. I thought it was a two year contract.
    Read More
  4. User Score
    0
    October 25th, 2016
    8 people found this review helpful!
    THIS is the worse security company . Customer service is rude and nasty . I would not recommend anyone to this company . The fees go up every year without informing the customer plus if your alarm go off the dont react till next day .
    Read More
  5. User Score
    0
    October 23rd, 2016 Hicksville, NY
    7 people found this review helpful!
    This company has worse customer service and emergency service repair. when its cold and you have no heat your lucky to see repair within 48 hours. please don’t let them trick you into believing Completion is lying about their beyond terrible service. their emergency call center reps will never give you a true update. please run back to your previous company or find another ,all oil company honor others pricing or will beat
    Read More
  6. User Score
    1
    October 21st, 2016 Philadelphia, PA
    8 people found this review helpful!
    Customer service reps for this company have a non caring attitude towards customer satisfaction. I’ve had Slomins in my home since 2004 and at first they were very professional and curtious but as of late whenever i have an issue I’m always never satisfied with how my situation was handled of lack of. If you have an issue with their equipment instead of resolving the problem they want to sell you something as a remedy instead of fixing the problem. I have 2 key farbs and neither of them work. I’ve changed the batteries and still they do not function properly. I’ve called customer service only to be told change the batteries again or take it to radio shack because maybe I’m to dumb to understand the super complex dynamic of changing a battery. I was brushed off the phone with the rep with a bad taste in my mouth. I think I will try giving Vivent a call You would think aftet being a loyal customer of Slomins for 12yrs I would get treated better but I guess not.
    Read More
  7. User Score
    1
    September 23rd, 2016 Stockbridge, GA
    8 people found this review helpful!
    The Slomin’s rep told us we were getting a two year agreement. He never gave us a copy, and when we attempted to terminate service after two years, we were told we had a five year agreement and it would cost over a thousand dollars to terminate. We asked for a copy of our contract, but it was never sent. Finally, we demanded a copy from a collector who called us, ans it was sent. The signatures on the contract were not mine, and looked nothing like my handwriting or the signature on my passport or drivers license. We told the collection agancy that the contract was NOT signed by us, and that we believed it had been submitted by the salesman instead of the one we had seen, but never received a copy of. We would never have signed ANY home security contract for a five year period as we knew we could get a 24 month contract locally! I still have a copy of the bogus contract we received from the collector. We have heard nothing further from them.
    Read More
  8. User Score
    0
    July 27th, 2016 Baltimore, MD
    10 people found this review helpful!
    First of all, this company does not disclose verbally that you are signing a 5 year contract when you inquire and enter into a service agreement with them. You need to be aware that if you sign a contract with them, you will most likely be locking yourself into 5 years of service, and will have to pay exorbitantly high fees to be released from the contract. This to me is absolutely absurd, as so much can change in a 5 year period. I have no doubt that Slomin’s is taking advantage of its customers in this manner, and making large sums of money on fees to break contracts. Not to mention, Slomin’s has service that is limited and lacking when compared to its competitors, like ADT. I will be working to get out of my contract with Slomin’s and at this point, I certainly do not see myself continuing to use their service or recommending their services to anyone else. I will continue to leave these types or reviews on other review boards, as Slomin’s customer service department has been less than helpful.
    Read More
  9. User Score
    0
    July 4th, 2016 Doylestown, PA
    4 people found this review helpful!
    We made appointment for 8-10. We waited around for the guy to show up. They said we were the first appointment. At 10:00 their was still no one or no phone call to even say he was gonna be late. Around 10:05 we called and he said he’ll be their in 25 minutes. That’s a half an hour late, I thought that’s why they give a Time frame so their not late. Then we told him we are just going to the different company Comcast probably and all he did was bash Comcast. That’s not true customer service.
    Read More
  10. User Score
    10
    July 1st, 2016 Toms River, NJ
    2 people found this review helpful!
    We had used Slomin’s for eight years in our previous home and did not get any other estimates when we were ready to install a security system in our new home. The Slomin’s sales rep was punctual, informative and concise. There were no attempts to sell us unnecessary add-ons or upgrade to services we chose not to include. The customer service reps are always knowledgeable and helpful. Our installation was scheduled at our convenience and on the day we requested. The installation tech was kind, patient and experienced. He took the time to answer all of our questions, helped us choose the best locations for the required technology and provided a thorough tutorial. We are genuinely happy with all of our interactions and the services provided by Slomin’s. Highly recommended!
    Read More
  11. User Score
    0
    June 13th, 2016
    2 people found this review helpful!
    My system was installed on June 6th, I didn’t work 5 mins after the person who installed left. I can’t get a person to talk to, and the email appointment they set is June 15, I work a real full time job and do not have time for things that don;t work. Additionally. the wireless is not really wireless, you will have power cords. and it will slow your intern speed to a crawl.
    Read More
  12. User Score
    9
    June 4th, 2016
    5 people found this review helpful!
    The tech was great. Professional and quick. The sales people were also quite helpful too. The only thing is that I still cannot get the app to work and someone was supposed to call me but they didn’t ?
    Read More
  13. User Score
    10
    June 3rd, 2016 Delray Beach, FL
    2 people found this review helpful!
    I utilize Slomin’s security service and have found them to be reliable, dependable and responsive in keeping my home safe and secure in my neighborhood. Their courteous monitors have always responded in a most professional manner and I would highly recommend this company without any reservations.
    Read More
  14. User Score
    10
    May 28th, 2016 Columbus, NJ
    2 people found this review helpful!
    Next door neighbor was robbed (his service weapon was taken as well) and that’s when we decided to get a system. Its been 15 years now and though I can’t remember why we chose Slomin’s to come out for an estimate (although my sixth sense was most likely the reason), we chose well, and have never questioned them. We had one issue with a bad sensor which triggered the fire company, but the tech came out within a day or so to repair and offered to reimburse us if we received a bill for the false alarm call. It was our very first alarm call so we were good. This system, (using the bypass) allows us to walk freely around the house when alarm is on, which came in so useful when my elderly mother lived with us and got up frequently all hours of the night. Great for pets too. I have friends who said their parents were ‘locked’ in their rooms at night when they set the alarm because it would go off if it detected movement. HOW SCARY IS THAT! Thank you Slomin’s, for providing this homeowner with the comfort of being able to walk around my home, leave my home, knowing someone is going to have to spend far too much valuable time trying to rip off my space, or a fire that would have more destruction time before anyone might notice.
    Read More
  15. User Score
    10
    May 19th, 2016 Passaic, NJ
    1 people found this review helpful!
    Had a wonderful experience! They were professional, friendly and quick. There are no hidden fees or cost and the sales and installer was on time and very professional!
    Read More
  16. User Score
    10
    May 19th, 2016 East Meadow, NY
    1 people found this review helpful!
    I had a problem with my system and spoke to Gary. He was patient and help me troubleshoot the problem over the phone. Not only did I not jave any downtime but I did not have to wait for serviceman to come to my home.
    Read More
  17. User Score
    9
    May 18th, 2016 Jersey City, NJ
    1 people found this review helpful!
    I’ve had Slomin’s protection since 2010. The equipment has always worked well. The customer service by phone has always been cordial and helpful. The in-home sales and installation personnel have always been professional. Slomin’s has worked very well for me.
    Read More
  18. User Score
    9
    May 13th, 2016 Brooklyn, NY
    3 people found this review helpful!
    I love the new system. My system isn’t just a security system. It gives me and my husband the ability to see what is happening at my home why I am not there and tells me when something is happening. I have been a Slomin’s customer for 14 years and there service just keeps getting better.
    Read More
  19. User Score
    9
    May 12th, 2016 Glen Cove, NY
    2 people found this review helpful!
    had the system installed last week. It’s very nice, and seems to work well. i called the ofifce and the customer service department was able to help me use my phone to control the alarm. so far, i am very pleased.
    Read More
  20. User Score
    1
    May 10th, 2016 Rehoboth Beach, DE
    1 people found this review helpful!
    Very unhappy with their customer service – very rude on the phone. They want an outrageous amount of money to get out of the contract. The equipment was installed in the home we purchased. Also, they have no one in the area – their service people have to come from New Jersey. Wish I hadn’t signed up with them.
    Read More

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Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

All reviews are moderated by real people at BestHomeSecurityCompanys.com to make sure they provide an assessment of the company being reviews. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

Our Score
7.4
User Score
2.5
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.95-42.95

Install & Equipment Fee

$0

Contract Length

5-Year

Cancellation Policy

Pay Balance

System Relocation Fee

Undisclosed

Index

169

Number of Reviews

118
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431