Slomin's

Slomin's

5.2

Our Score

2.6

User Score

Slomin's offers the following services for home and business: Security systems, home automation, heat, and cooling. Final purchases will need credit approval.

Pros

Free Installation and Equipment

Slomin's guarantees professional installation on all projects, and estimates between four and six hours' installation time for each install (depending on the size of the job and the security features requested).

All equipment is free when you sign up for professional monitoring with Slomin's. For this reason, monthly alarm fees are slightly higher than for other companies.

24/7 Monitoring

Security customers can also rest easy with Slomin's round-the-clock security monitoring and fast response times. The company even provides a form of false alarm prevention by providing customers with a unique password to be used in the event of a false alarm.

Cons

5-Year Contract

Slomin's only offers a 60-month contract-two years longer than the standard 36-month contract offered by most home security companies. And while the company promises approximately $1,300 in free equipment by signing such a long contract, customers will be required to compensate Slomin's should they decide to terminate the contract before it expires.

Average To Expensive Monthly Fees

Monitoring service start at $33.95/month for home security services, but if customers request additional equipment (possibly including home automation, or heating and cooling features), they could be paying $46.95/month. Unfortunately, Slomin's gives no information on these other prices, and customers will be required to speak personally with a customer service representative in order to procure this information.

Free System includes panel and keypad, motion detector, up to 3 door contacts, window decals, lawn sign, communication device, and battery backup. Five year monitoring agreement required at $33.95/month for basic system. Promotion of free indoor video camera and mobile app control increases monitoring rate to $46.95/month.

Only Available in 10 States

Slomin's is only licensed in the following states:

  • California
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Maryland (and DC)
  • New Jersey
  • New York
  • Pennsylvania
  • Virginia

Complaints Against Slomin's

The Slomin's reviews on Best Home Security Companys are mostly negative - especially in 2019. Some common themes of these reviews include:

  • Poor customer service. The customer service is described as rude, and often trying to upsell customers.
  • Contract. There are many complaints about Slomin's 5-year contract. This is the longest length contract in home security. Customers report that breaking their contract have run them anywhere from $1000 to $2000. There are a few reviews that reference a 2-year contract. Some people report a miscommunication from what they were told their contract said, and what their contract actually said.
  • Alarm maintenance issues. There are several reports of poor quality equipment, and alarm issues that required a technician to fix.

Our Recommendation

Slomin's has mixed information on how much their monthly alarm monitoring fees are and what is actually included in those packages. The negative reviews on customer service and the fact that they are only available in 10 states, makes us not recommend using Slomin's. To find a cheaper home security system that is in your state, check out Protect America or Guardian Protection.


About Slomin's

Slomin's provides customers with a number of home automation tools that allow them to monitor and control their home's security while they're away. Customers can access door locks, thermostats, lighting, and both live and recorded video monitoring all from the conveniences of the Slomin's smartphone app.

The Slomin's Shield System - $33.95+/month

This is the only alarm package advertised on Slomin's website. It comes with basic home monitoring equipment and one indoor camera. Price starts at $33.95 a month (we assume this is for 60 months). Equipment upgrades and add ons will result in a higher monthly fee. You can monitor your system with the mySlomin's mobile app.

Motion detector

Door sensors (3)

Control keypad (touchscreen upgrade)

Indoor video camera (live stream)

Keychain remote

Company name sign

The Slomin's Shield Home Automation System Devices - $29.95+/month

The company also offers a package that focuses on home automation controlled from the mySolmin's app. Package includes:

  • Light control
  • Front door lock
  • Garage door opener
  • Smart thermostat
  • Appliance control (turn a plugged-in appliance on and off from your phone)

They seem to offer several other pieces of alarm equipment, although it's unclear whether or not you can build your own security system with them. Other equipment includes a control panel, motion/window detectors, carbon monoxide and smoke detectors, water sensors, glass break sensors, z-wave device, and pan tilt zoom cameras.

For commercial security systems, Slomin's offer the following solutions:
  • Access Control - Choose whether you need Badge Access, Gate or Door Control, Photo IDs, Time and Attendance Monitoring, and Fingerprint Reading.
  • Video Cameras - In case you need to keep track of lost items or goods, point of sales, events, and live monitoring.
  • Camera Options - bullet video cameras, vandal-resistant domes, infrared, outdoor cameras, vari-focal, etc.
  • Live and Remote Viewing
  • Digital Video Recording
  • Digital Video Recorders
Ratings Breakdown
Monthly Monitoring Fee $29.95-$42.95
Install & Equipment Fee $0
Contract Length 5-Year
Cancellation Policy Pay Balance
System Relocation Fee Undisclosed
Number of Reviews 120
Review Last Updated: January 17, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

120 Slomin's Reviews

1. Select Your Rating:

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10=best

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3. Review Validation:

0

Score

Victor

Feb 22, 2017

terrible company

3

Score

M. Phillips Philadelphia, PA

Feb 16, 2017

They never said that you were getting a five year contract. When my five years are over so are they

0

Score

Sue West Milford, NJ

Feb 13, 2017

NEVER NEVER sign a contract with this company if you sell your home they still charge you and will garnish your pay check.

0

Score

Alex Sanchez Plainfield, NJ

Jan 14, 2017

They have good service & equipment but their customer service employees lack customer service skills. You can tell that they are just hired with no training and thrown on the phones, Rude folks over there!!!

0

Score

glj58 Morrisville, PA

Dec 29, 2016

I signed the contract in 2015, with the understanding we would have door, motion and fire alarms. We had a fire alarm go off, and no call from the company. Wife calls the company, and they say we do not have fire alarm. So I called the company and they confirmed this. They said your existing alarm must not be compatible with the control. Five year contract as well. I thought it was a two year contract.

0

Score

Valenie kumar

Oct 25, 2016

THIS is the worse security company . Customer service is rude and nasty . I would not recommend anyone to this company . The fees go up every year without informing the customer plus if your alarm go off the dont react till next day .

0

Score

al gee Hicksville, NY

Oct 23, 2016

This company has worse customer service and emergency service repair. when its cold and you have no heat your lucky to see repair within 48 hours. please don't let them trick you into believing Completion is lying about their beyond terrible service. their emergency call center reps will never give you a true update. please run back to your previous company or find another ,all oil company honor others pricing or will beat

1

Score

Kevin Johnson Philadelphia, PA

Oct 21, 2016

Customer service reps for this company have a non caring attitude towards customer satisfaction. I've had Slomins in my home since 2004 and at first they were very professional and curtious but as of late whenever i have an issue I'm always never satisfied with how my situation was handled of lack of. If you have an issue with their equipment instead of resolving the problem they want to sell you something as a remedy instead of fixing the problem. I have 2 key farbs and neither of them work. I've changed the batteries and still they do not function properly. I've called customer service only to be told change the batteries again or take it to radio shack because maybe I'm to dumb to understand the super complex dynamic of changing a battery. I was brushed off the phone with the rep with a bad taste in my mouth. I think I will try giving Vivent a call You would think aftet being a loyal customer of Slomins for 12yrs I would get treated better but I guess not.

1

Score

Gilbert G Neumann Stockbridge, GA

Sep 23, 2016

The Slomin's rep told us we were getting a two year agreement. He never gave us a copy, and when we attempted to terminate service after two years, we were told we had a five year agreement and it would cost over a thousand dollars to terminate. We asked for a copy of our contract, but it was never sent. Finally, we demanded a copy from a collector who called us, ans it was sent. The signatures on the contract were not mine, and looked nothing like my handwriting or the signature on my passport or drivers license. We told the collection agancy that the contract was NOT signed by us, and that we believed it had been submitted by the salesman instead of the one we had seen, but never received a copy of. We would never have signed ANY home security contract for a five year period as we knew we could get a 24 month contract locally! I still have a copy of the bogus contract we received from the collector. We have heard nothing further from them.

0

Score

Heather Sinclair Baltimore, MD

Jul 27, 2016

First of all, this company does not disclose verbally that you are signing a 5 year contract when you inquire and enter into a service agreement with them. You need to be aware that if you sign a contract with them, you will most likely be locking yourself into 5 years of service, and will have to pay exorbitantly high fees to be released from the contract. This to me is absolutely absurd, as so much can change in a 5 year period. I have no doubt that Slomin’s is taking advantage of its customers in this manner, and making large sums of money on fees to break contracts. Not to mention, Slomin’s has service that is limited and lacking when compared to its competitors, like ADT. I will be working to get out of my contract with Slomin’s and at this point, I certainly do not see myself continuing to use their service or recommending their services to anyone else. I will continue to leave these types or reviews on other review boards, as Slomin’s customer service department has been less than helpful.

0

Score

jaime spence Doylestown, PA

Jul 4, 2016

We made appointment for 8-10. We waited around for the guy to show up. They said we were the first appointment. At 10:00 their was still no one or no phone call to even say he was gonna be late. Around 10:05 we called and he said he'll be their in 25 minutes. That's a half an hour late, I thought that's why they give a Time frame so their not late. Then we told him we are just going to the different company Comcast probably and all he did was bash Comcast. That's not true customer service.

10

Score

Angela P Toms River, NJ

Jul 1, 2016

We had used Slomin's for eight years in our previous home and did not get any other estimates when we were ready to install a security system in our new home. The Slomin's sales rep was punctual, informative and concise. There were no attempts to sell us unnecessary add-ons or upgrade to services we chose not to include. The customer service reps are always knowledgeable and helpful. Our installation was scheduled at our convenience and on the day we requested. The installation tech was kind, patient and experienced. He took the time to answer all of our questions, helped us choose the best locations for the required technology and provided a thorough tutorial. We are genuinely happy with all of our interactions and the services provided by Slomin's. Highly recommended!

0

Score

Joanne Martin

Jun 13, 2016

My system was installed on June 6th, I didn't work 5 mins after the person who installed left. I can't get a person to talk to, and the email appointment they set is June 15, I work a real full time job and do not have time for things that don;t work. Additionally. the wireless is not really wireless, you will have power cords. and it will slow your intern speed to a crawl.

9

Score

Sabrina

Jun 4, 2016

The tech was great. Professional and quick. The sales people were also quite helpful too. The only thing is that I still cannot get the app to work and someone was supposed to call me but they didn't ?

10

Score

Theresa Garcia Delray Beach, FL

Jun 3, 2016

I utilize Slomin's security service and have found them to be reliable, dependable and responsive in keeping my home safe and secure in my neighborhood. Their courteous monitors have always responded in a most professional manner and I would highly recommend this company without any reservations.

10

Score

Marsha Jones Columbus, NJ

May 28, 2016

Next door neighbor was robbed (his service weapon was taken as well) and that's when we decided to get a system. Its been 15 years now and though I can't remember why we chose Slomin's to come out for an estimate (although my sixth sense was most likely the reason), we chose well, and have never questioned them. We had one issue with a bad sensor which triggered the fire company, but the tech came out within a day or so to repair and offered to reimburse us if we received a bill for the false alarm call. It was our very first alarm call so we were good. This system, (using the bypass) allows us to walk freely around the house when alarm is on, which came in so useful when my elderly mother lived with us and got up frequently all hours of the night. Great for pets too. I have friends who said their parents were 'locked' in their rooms at night when they set the alarm because it would go off if it detected movement. HOW SCARY IS THAT! Thank you Slomin's, for providing this homeowner with the comfort of being able to walk around my home, leave my home, knowing someone is going to have to spend far too much valuable time trying to rip off my space, or a fire that would have more destruction time before anyone might notice.

10

Score

Kimbelee Jones Passaic, NJ

May 19, 2016

Had a wonderful experience! They were professional, friendly and quick. There are no hidden fees or cost and the sales and installer was on time and very professional!

10

Score

R Hetner East Meadow, NY

May 19, 2016

I had a problem with my system and spoke to Gary. He was patient and help me troubleshoot the problem over the phone. Not only did I not jave any downtime but I did not have to wait for serviceman to come to my home.

9

Score

Alfred C. Martino Jersey City, NJ

May 18, 2016

I've had Slomin's protection since 2010. The equipment has always worked well. The customer service by phone has always been cordial and helpful. The in-home sales and installation personnel have always been professional. Slomin's has worked very well for me.

9

Score

K Sullivan Brooklyn, NY

May 13, 2016

I love the new system. My system isn't just a security system. It gives me and my husband the ability to see what is happening at my home why I am not there and tells me when something is happening. I have been a Slomin's customer for 14 years and there service just keeps getting better.

9

Score

Amelia Rishworth Glen Cove, NY

May 12, 2016

had the system installed last week. It's very nice, and seems to work well. i called the ofifce and the customer service department was able to help me use my phone to control the alarm. so far, i am very pleased.

1

Score

B. Gallo Rehoboth Beach, DE

May 10, 2016

Very unhappy with their customer service - very rude on the phone. They want an outrageous amount of money to get out of the contract. The equipment was installed in the home we purchased. Also, they have no one in the area - their service people have to come from New Jersey. Wish I hadn't signed up with them.

0

Score

H Selden Massapequa Park, NY

Feb 11, 2016

Stupidity is a compliment to this group of jerks. I do not have an account with Slomin's. Slomin's calls me constantly asking for my alarm password. When I called customer service, Sean, who seems to be head schmuck, told me he can't take my telephone number off another customer's account unless I give him their password. Yes, you read that right. I need to give him the other account's password in order to remove the wrong phone number off their account. So, Mr and Mrs Heller, whomever you are, your house alarm went off yesterday. If you give me your phone number, I'll call you whenever Slomin's calls me! I'm still laughing!

0

Score

diane Huntington, NY

Feb 3, 2016

worst customer service ever, don't show up when they are supposed to, can't get a supervisor on the phone, I completely disagree with the reviews above, they are terrible, if you need actual service go elsewhere

10

Score

JAG Philadelphia, PA

Jan 23, 2016

I have been a customer for 19 years. Loyalty is a two way street. Slomin's has been there for my family with quick phone response, competetent customer service and professional resolve. No company is perfect, however the true example of a great company is not just a great product and sales.team but more importantly when you have an issue or problem it is resolved to your satisfaction. That's what it's all about. I also have had my system updated twice with newer technology, cameras, automation etc. Works perfect. Do yourself justice by going with the pros the first time.It will save you in every way!

1

Score

Joe Lamalfa Philadelphia, PA

Oct 6, 2015

After being with Slomins Security System for 10+ years we recently had a very very bad experience dealing with getting an issue resolved. Our service was termed due to the wrong date being entered and we have been trying to resolve this mistake with Slomins for several days. No one returns our calls after we have been told someone will "call back".by person answering the main number. This is so frustrating since they boast customer service. Do not consider this company since there is no "customer service" after you sign a contract.

1

Score

CV New York, NY

Sep 3, 2015

The whole process as an existing customer to get a few minor items fixed after some home construction has been nothing short of a nightmare. Made us wait multiple weeks for an appointment, and then sent a sales person who couldn't do anything. Then wait several more weeks for a service evaluation. Now it's even two more weeks and today we've been 7+ hours for the final service person to come over, when we were told to be the first appointment of the day. We're still waiting...

0

Score

Abram Old Westbury, NY

Jun 29, 2015

Home alarm system failed while we were away. Slomin's control system had not detected it. House was not alarmed for 2 weeks. When I called, the appointment day (not hour window) was given for next week. They do not think that their system is that important. They are pretty good in collecting your monthly fee....

9

Score

Gary Bellmawr, NJ

Jun 26, 2015

I like the panel and the service ! This young lady came in my house and was professional 5/2015

10

Score

Jesse Brooklyn, NY

May 29, 2015

Very helpful customer service told me everything i needed to know about the company and the prices, very satisfied with their work on letting me every piece of information i needed to know, great value and very polite to me as a customer, I love it.

2

Score

tony Brooklyn, NY

May 12, 2015

They lack customer service. They fail to properly maintain the homeowners heating equipment. They fail to do yearly maintenance on heating equipment. They have an assortment of service technicians they make you stay home all day when your equipment needs repair. They have no idea what time a mechanic will come to your home and never can provide even a window for you to be home, a total loss for quality service. They earn a fortune yearly but do not even train the telephone answering people on etiquitte. A routine delivery of oil has been $3.99 so expect a bill for $700. Thats several reasons to switch to gas....

1

Score

Brian Brooklyn, NY

May 7, 2015

Don't waste your time and money go with a more customer friendly or reliable company. Was never told that if you connect alarm to house phone and phone line is cut no police are called neither is slomins aware to call you and tell you there's a problem . Very very rude customer service . Wish I was told of all the extra charges from the beginning and the consequences of hooking alarm to phone. DONT WASTE YOUR HARD EARNED MONEY

0

Score

Susan Omaha, NE

Apr 22, 2015

The COX HOME SECURITY is the worst security system there is. The company began the Home security in June, 2014. The salesman lied when he stated that this is not a contract, but stated that the price is locked in for five(5) years. The customer service is the worst that I have seen. When you call the customer service with a problem, they told me that they will call me back today. I spoke to over 10 customer service supervisors and workers and no one ever called me back. The salesman failed to tell me that the key pad is portable and has to stay plugged into a wall plug for the next five(5) years and take up room on a table. If the plug is accidentally unplugged, the alarm goes off in their monitoring center and a charge is assessed to the bill. I got out of the contract due to the lies they told me.

10

Score

Mike Hart Great Neck, NY

Apr 21, 2015

I have been using slomins advanced security system from last 3 years and never had a problem. It is an excellent product by slomins. easy to use, convenient and fully automated. I would 100% recommend slomins security shield.

2

Score

jay d Morristown, NJ

Dec 18, 2014

Tech cj was nasty and 3 hours late for appt. Had a problem while I was away and it took a lot of arm bending to even consider they might have a problem. Still don't trust the system.

8

Score

Dennis Tafe

Nov 22, 2014

We Have had two large jobs done by Solomon's in Cleveland, QLD over the last 2 years and both were finished very well though both required a later adjustment to ensure the security doors were fitting squarely in the frames. I would definitely use Solomon's again but I would insist on having one of their experienced fitters, such as Jessie. The women on the desk are courteous in taking orders but when someone rings to leave a request for one of the fitters they should pass that request on. Twice they failed to do so.

9

Score

Victor Perlman Breinigsville, PA

Oct 23, 2014

We had Slomin's for about 15+ years at a house we recently sold. Everything about the service was excellent except they were very stingy about giving out replacement signs without charge (the signs are not very durable). I would recommend them and will probably use them again if and when the need arises (currently in a high rise, high security building).

0

Score

Dave Great Neck, NY

Aug 23, 2014

Any place that has to knock on your door once a month and ask for your business leads me to believe that the people from the very top HAVE NO IDEA ON HOW TO RUN A GOOD BUSINESS!!!!! If theses people come to my house one more time I'm gonna lose it... Wait, I already did. I didn't blame the poor kids that have no idea what they are getting into, but the losers that instruct theses guys every month. If I ever change my oil company, IT WILL NEVER BE WITH SLOMINS!!!

9

Score

George BROWN Carrollton, GA

Dec 26, 2013

No problems with the system, good customer service. A little pricey . Fast response .

8

Score

Bob Levie Teaneck, NJ

Sep 16, 2013

Signed up recently for their free alarm system and haven't had a problem yet, which is something I couldn't say for previous alarm systems iv'e had from companies like ADT. Do your research and see if they are a right fit for your needs before ordering.