Best Home Security Companys

121 Companies 13,406 Real Customer Reviews

Stanley_logo
Current

What Others Are
Researching Right Now:

#97
Stanley_logo

Stanley Security Solutions

Similar to: ADT Security

Our Score
2.6
User Score
1.6

Visit Site

Our Score
2.6
User Score
1.6
Rank this Company

Ratings Breakdown

Price

Cellular monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Pay balance

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
37

This Review is maintained by Chase Sagum

Review Last Updated: June 28, 2018

Security System Overview

Stanley Convergent Security Solutions is a provider of Sonitrol products and services. Sonitrol uses Honeywell security products in their security systems. A standard home security equipment package includes:

  • Keypad
  • Motion detector
  • Window/door sensors
  • Key fob for quick arming and disarming
  • Yard sign and decals

Stanley Security Solutions also owns and operates its own central security station (monitoring center) that is UL and FM approved.

The Good

Stanley Security Solutions is the second largest security company, with over 75 offices nationwide. Stanley CSS, formerly HSM Electronic Protection Services Incorporated, obtained the recognition as the first national security company in the industry to achieve the coveted SDM Dealer of the year award.

The Bad

The company has poor online transparency. Important information such as monthly price, equipment/installation fees, and other policies cannot be found on the site. Additionally, the company only offers phone support—in contrast, many leading home security providers feature live chat, and other responsive support features to help new and current customers with any problems they might have.

The Bottom Line

We recommend Stanley Security Soltuions based on their national merits and ability to service customers; however, customers have reported problems with customer service. Of course, you should do your research for yourself and decide on the security system provider that meets your needs and the needs of your family.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#97
Stanley_logo

1.6
Undisclosed
Undisclosed

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

37 Stanley Security Solutions Reviews

1. Select Your Rating:

25
5
1
1
1
1
3
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    September 26th, 2018 Fort Worth, TX
    0 people found this review helpful!
    Very tricky cancellation
    Read More
  2. User Score
    0
    August 27th, 2018
    0 people found this review helpful!
    When calling to update my information, which included changing from a land line to a cell phone, Josee failed to advise my service would not work with a cellular phone connection. I realized after seeing an odd code on my alarm panel that something was wrong. Stanley Security was happy to take my money for the month that I was not connected though! I had to sit on hold for 30 to 45 minutes at a time until I could speak to someone. I was told a Supervisor would return my call, but that did not happen. As I continued to attempt to get my service re-connected, the charge for the service was incredible! I was placed on hold for too long, the company could not return my calls, Andrew the sales representative did reach out only to describe that I needed to call the loyalty program where I waited on hold for them to answer. The Customer Service is horrific! The recorded message says they record the calls for quality assurance purposes, but they do not actually record the calls. Remarkable! DO NOT PAY STANLEY SECURITY TO MONITOR YOUR HOME! Any other home monitoring is better than them. DO NOT WASTE YOUR MONEY OR YOUR TIME!
    Read More
  3. User Score
    0
    August 20th, 2018 Melbourne, FL
    0 people found this review helpful!
    I have never had a worse experience with a company and its employees (total lack of integrity, accountability, transparency, communication, concern for customer experience, etc.). If your experience is anything like mine, you will have to work very hard not to get taken advantage at every turn. Stay far away!
    Read More
  4. User Score
    0
    June 28th, 2018 Vail, AZ
    1 people found this review helpful!
    Watch out they will mail you a bill from 4 years ago. You have to prove to them that they were double billing you. Very sneaky move. I told them that it took me 3 hours to pull invoices from 2014 that were in storage. They didn’t care. It ended up costing their customer $225.00 to pay me, because I’m an independent contractor and it took that long to work on proving $3.28 was their error. Again, they didn’t care. Asked to be contacted from a supervisor and they wouldn’t get me one. Very bad customer service!
    Read More
  5. User Score
    4
    May 4th, 2018 Nutley, NJ
    1 people found this review helpful!
    After having their system in place for 25+ years, we had renovations on our house and wanted to get a system update. After 6 calls, I could not get one return call from their sales dept. They apparently did not need / want my business.
    Today’s technology allows for far more modern and less intrusive systems. They lost my business because they didn’t care.
    Read More
  6. User Score
    0
    April 27th, 2018 Fennville, MI
    1 people found this review helpful!
    We’ve had 6 different security companies across multiple homes. Stanley Security is the worst we have experienced. Faulty equipment, crummy installation, horrible customer service and they make it virtually impossible to terminate service without multiple phone calls, emails and forms to complete. There is absolutely no reason this company should be in business. Stay away!
    Read More
  7. User Score
    10
    April 22nd, 2018
    0 people found this review helpful!
    Timely and efficient installation. Good quality equipment. Very reliable. Customer and technical support are fast and effective. First level support by phone and if not resolved then tech sent onsite. Great payment and purchase plans.
    Read More
  8. User Score
    0
    March 12th, 2018
    2 people found this review helpful!
    Drivers and customer service are terrible. First off the driver’s of vans 16601, and 12041in the Charlotte area are reckless and don’t care about safety on the roads. They play some kind of stupid game on the road cutting people off and then slowing down so you pass them and then they do it again. They flash their lights at you and tag team you. I don’t get the purpose but I will say I watched them terrorize drivers from Columbia to Rock Hill and it was disgraceful. They put families in danger and probably some of their own customers. It is shameful. When I called to voice my concerns, I was hung up on. I called back and spoke to customer service rep. Lisa, who refused to help me speak to someone that could help me. She asked for my personal information. She was rude and unprofessional and again another awful employee. I guess this company just likes to hire jerks. Or maybe since I served this country my standards are too high! Drivers watch out if you see a black and yellow Stanley van flying down the road and don’t bother trying to reach out to the company, apparently it is not acceptable. Psh!
    Read More
  9. User Score
    0
    November 28th, 2017 Worcester, MA
    1 people found this review helpful!
    While Sonitrol itself is a great service, and unfortunately quite unique, I sincerely regret my push to have Stanley Security (the company that services Sonitrol in my area) come out and do an installation. Their subcontracted installer destroyed my new house under construction. I have holes in my ceilings and walls, they didn’t install all of the sensors in their contract, and they refuse to make any of it right. I would never in my life recommend Stanley Security to anyone in the future. If you’re interested in Sonitrol, be sure to look to see if an independently-owned Sonitrol franchise services your area. Do not go to Sonitrol.com as it will route you to Stanley.
    Read More
  10. User Score
    0
    October 6th, 2017
    1 people found this review helpful!
    we were not told that the contract renews automatically if we dont give notice to cancel 90 days before experation !!! not handled proffessionally nothing disclosed would not recommend.. a maintence charge what is that ? higher than monthly bill Ridiculous!!!!!
    Read More
  11. User Score
    1
    August 29th, 2017
    2 people found this review helpful!
    I had a horrible experience with this company. They offered no real service except to cost me money.
    Read More
  12. User Score
    0
    August 24th, 2017
    1 people found this review helpful!
    Devices are of very low quality. Within 8 months I had to call them for several troubles. Equirement they supply are very cheap quality, the service is very slow and if they do it from the first time. They oblige the new customers to sign for 5 years to garantie the client, never seen that with ADT and I regret my transfer.
    Read More
  13. User Score
    0
    July 22nd, 2017
    2 people found this review helpful!
    I have service with this company almost 3 years.. sometimes they bill double on my account. I try to explain about this issue and I am so surprise about their services. The representative yell at me. He does not care about who he is talking to.. unbelievable.. I have to cancel this service right away..
    Read More
  14. User Score
    0
    July 21st, 2017 Charlevoix, MI
    1 people found this review helpful!
    I had a Stanley black chrome ratchet that broke. Stanley replace it with a refurbished ratchet that obviously didn’t work very well and it wasn’t black chrome. Call thme again to see what they would do, I was informed I should shop a different tool company and there was nothing they could do for me. That’s not what I call a lifetime guarantee.
    Read More
  15. User Score
    0
    June 28th, 2017 IL
    2 people found this review helpful!
    If only we had read the reviews online prior to contracting. Worst possible customer service. Ever. And if they are negligent and unresponsive, etc. there is a clause in the contract that says they aren’t responsible for anything, even if they are negligent. Multiple policy stations are angry with us due to the abundance of false alarms, yet Stanley does almost nothing to fix.
    Read More
  16. User Score
    0
    March 1st, 2017
    2 people found this review helpful!
    The account manager continues to call our home asking for payment. We have the bill and it’s paid by date is three days from now . She just argues when you try to talk. We called customer service last night and were told that we did not know anything until March 4th. She has just called again arguing that we need to pay our bill. She said who ever we talked to last night did not know what they were talking about.
    Read More
  17. User Score
    1
    February 24th, 2017
    3 people found this review helpful!
    Terrible customer service. Despite five–count ’em, five–calls (and this was to upgrade my service to include glass break-in), the Sales Mgr here in Phx–Brian C–never bothered to return calls. Even his next-in-line admitted ‘it’ hard to get him by phone; try email instead.’ WHAT? Other CS people kind, (and certainly sympathetic, commenting anonymously that they’ve ‘had this trouble before, unfortunately’) but couldn’t help, didn’t have the ‘clout’ to reach higher Powers That Be…

    You cannot reach Anyone higher up to be pro-active, to help. What kind of organization is this?

    They never gave me the yearly ‘check-up’ they’re supposed to, either. Not in over 16 years my family was been with them.

    So unhappy, going to Cox, instead. Even when I’ve called to cancel an alarm (the same number as when reporting a break-in), put on hold! Could’ve been attacked by now, I’ve said…

    Read More
  18. User Score
    0
    January 30th, 2017 Columbus, OH
    1 people found this review helpful!
    I don’t know about Stanley across the country, but in Columbus, OH they are terrible. Dealing with their service is my worst nightmare. They take forever to show up and then they frequently send someone who is unfamiliar with the system and runs up a big bill spending time trying to get help over the phone. Meanwhile, our system is down and we are unprotected and get calls in the middle of the night, night after night, from central station telling us our system is down or not communicating. Wouldn’t you think of all the various service business that providers of your burglar and fire security would provide prompt service? Currently, I have been waiting three weeks for an upgrade to a cell phone communicator. I am without protection and the keypad buzzes every hour and has to be reset.
    In addition, they always try to bill for work done on systems with service contracts. I send a nice letter in response, but they keep billing and threatening.
    Read More
  19. User Score
    0
    December 30th, 2016
    1 people found this review helpful!
    After 6 months of waiting for the installation to begin – I pulled the order and went to Vector Security
    Read More
  20. User Score
    0
    December 20th, 2016
    2 people found this review helpful!
    I’ve used Stanley security’s twice. I can actually say I’ll never use or refusal them to anyone. I should of never hired them the second time but as a business owner I understand things happen. It’s been over a month & I still don’t have working service not to mention the hack job the left. Horrific experience. Very unprofessional.
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
2.6
User Score
1.6
Rank this Company

Ratings Breakdown

Price

Cellular monthly payment
Undisclosed

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
3/5

Contract Length

Total # of months
Undisclosed

Cancellation Policy

Can you cancel contract?
Pay balance

Moving Policy

Can you move with system?
Undisclosed

Number of Reviews

User reviews here on BHSC
37
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,252