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#106
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Stanley Security Solutions

Stanely Security has been in business for over 170 years, protection small businesses and commercial real estate.

Our Score
2.7
User Score
1.3
Our Score
2.7
User Score
1.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

36 Months

Cancellation Policy

Pay balance

System Relocation Fee

Undisclosed

Number of Reviews

51

This Review is maintained by Chase Sagum

Review Last Updated: July 19, 2019

Stanley Security Solutions offers 24/7 monitoring to small and large businesses. They do not offer home security at this time. If that is something you are interested in, we recommend viewing our top home security companies here, or in the comparison chart below.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.9
$34.95-59.99
$199-499

#106
Stanley_logo

1.3
Undisclosed
Undisclosed

Pros

U.S. and Candian Licensing

Stanley Security is unavailable in the following US states unavailable in 9 U.S. states: Colorado, Indiana, Kansas, Maine, Missouri, Nebraska, North Dakota, South Dakota, and Vermont.

The company is available in Canada under Stanley Canada Corporation in the following provinces: British Columbia, New Brunswick, Newfoundland and Labrador, and Quebec.

Cons

Unknown Pricing and Equipment Used

The company has poor online transparency. Important information such as monthly price, equipment/installation fees, and other policies cannot be found on the site. Additionally, the company only offers phone support—in contrast, many leading home security providers feature live chat, and other responsive support features to help new and current customers with any problems they might have.

Negative Stanley Security Reviews

Overall, Stanley customers rate the company at an average of 1 out of 10 on BestHomSecurityCompanys.com. Below is a summary of the most common complaints:

  • Poor customer service – difficulty getting questions answered
  • Unable to get ahold of customer service
  • System breaking and upgrades needed
  • False alarms

Our Recommendation

For those interested in commercial security, we recommend contacting Stanely Security for a quote and reading through the contract before making a decision. However, for residential home security, we recommend looking into Protect America and Frontpoint.


About Stanley Security Solutions

Stanley Convergent Security Solutions is a provider of Sonitrol products and services. Sonitrol uses Honeywell security products in their security systems.

Below is a list of the security services Stanley Security offers:

  • Video alarm
  • Thermal perimeter detection
  • Intruder resources
  • Solutions center
  • Cloud access
  • Control system
  • Video survelliance
  • NIMBUS Cloud Video
  • Fire detection
  • Data analytics
  • Retail loss prevention
  • Active shooter detection

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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51 Stanley Security Solutions Reviews

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37
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  1. User Score
    10
    April 22nd, 2018
    2 people found this review helpful!
    Timely and efficient installation. Good quality equipment. Very reliable. Customer and technical support are fast and effective. First level support by phone and if not resolved then tech sent onsite. Great payment and purchase plans.
    Read More
  2. User Score
    0
    March 12th, 2018
    2 people found this review helpful!
    Drivers and customer service are terrible. First off the driver’s of vans 16601, and 12041in the Charlotte area are reckless and don’t care about safety on the roads. They play some kind of stupid game on the road cutting people off and then slowing down so you pass them and then they do it again. They flash their lights at you and tag team you. I don’t get the purpose but I will say I watched them terrorize drivers from Columbia to Rock Hill and it was disgraceful. They put families in danger and probably some of their own customers. It is shameful. When I called to voice my concerns, I was hung up on. I called back and spoke to customer service rep. Lisa, who refused to help me speak to someone that could help me. She asked for my personal information. She was rude and unprofessional and again another awful employee. I guess this company just likes to hire jerks. Or maybe since I served this country my standards are too high! Drivers watch out if you see a black and yellow Stanley van flying down the road and don’t bother trying to reach out to the company, apparently it is not acceptable. Psh!
    Read More
  3. User Score
    0
    November 28th, 2017 Worcester, MA
    1 people found this review helpful!
    While Sonitrol itself is a great service, and unfortunately quite unique, I sincerely regret my push to have Stanley Security (the company that services Sonitrol in my area) come out and do an installation. Their subcontracted installer destroyed my new house under construction. I have holes in my ceilings and walls, they didn’t install all of the sensors in their contract, and they refuse to make any of it right. I would never in my life recommend Stanley Security to anyone in the future. If you’re interested in Sonitrol, be sure to look to see if an independently-owned Sonitrol franchise services your area. Do not go to Sonitrol.com as it will route you to Stanley.
    Read More
  4. User Score
    0
    October 6th, 2017
    1 people found this review helpful!
    we were not told that the contract renews automatically if we dont give notice to cancel 90 days before experation !!! not handled proffessionally nothing disclosed would not recommend.. a maintence charge what is that ? higher than monthly bill Ridiculous!!!!!
    Read More
  5. User Score
    1
    August 29th, 2017
    2 people found this review helpful!
    I had a horrible experience with this company. They offered no real service except to cost me money.
    Read More
  6. User Score
    0
    August 24th, 2017
    1 people found this review helpful!
    Devices are of very low quality. Within 8 months I had to call them for several troubles. Equirement they supply are very cheap quality, the service is very slow and if they do it from the first time. They oblige the new customers to sign for 5 years to garantie the client, never seen that with ADT and I regret my transfer.
    Read More
  7. User Score
    0
    July 22nd, 2017
    2 people found this review helpful!
    I have service with this company almost 3 years.. sometimes they bill double on my account. I try to explain about this issue and I am so surprise about their services. The representative yell at me. He does not care about who he is talking to.. unbelievable.. I have to cancel this service right away..
    Read More
  8. User Score
    0
    July 21st, 2017 Charlevoix, MI
    2 people found this review helpful!
    I had a Stanley black chrome ratchet that broke. Stanley replace it with a refurbished ratchet that obviously didn’t work very well and it wasn’t black chrome. Call thme again to see what they would do, I was informed I should shop a different tool company and there was nothing they could do for me. That’s not what I call a lifetime guarantee.
    Read More
  9. User Score
    0
    June 28th, 2017 IL
    2 people found this review helpful!
    If only we had read the reviews online prior to contracting. Worst possible customer service. Ever. And if they are negligent and unresponsive, etc. there is a clause in the contract that says they aren’t responsible for anything, even if they are negligent. Multiple policy stations are angry with us due to the abundance of false alarms, yet Stanley does almost nothing to fix.
    Read More
  10. User Score
    0
    March 1st, 2017
    2 people found this review helpful!
    The account manager continues to call our home asking for payment. We have the bill and it’s paid by date is three days from now . She just argues when you try to talk. We called customer service last night and were told that we did not know anything until March 4th. She has just called again arguing that we need to pay our bill. She said who ever we talked to last night did not know what they were talking about.
    Read More
  11. User Score
    1
    February 24th, 2017
    3 people found this review helpful!
    Terrible customer service. Despite five–count ’em, five–calls (and this was to upgrade my service to include glass break-in), the Sales Mgr here in Phx–Brian C–never bothered to return calls. Even his next-in-line admitted ‘it’ hard to get him by phone; try email instead.’ WHAT? Other CS people kind, (and certainly sympathetic, commenting anonymously that they’ve ‘had this trouble before, unfortunately’) but couldn’t help, didn’t have the ‘clout’ to reach higher Powers That Be…

    You cannot reach Anyone higher up to be pro-active, to help. What kind of organization is this?

    They never gave me the yearly ‘check-up’ they’re supposed to, either. Not in over 16 years my family was been with them.

    So unhappy, going to Cox, instead. Even when I’ve called to cancel an alarm (the same number as when reporting a break-in), put on hold! Could’ve been attacked by now, I’ve said…

    Read More
  12. User Score
    0
    January 30th, 2017 Columbus, OH
    1 people found this review helpful!
    I don’t know about Stanley across the country, but in Columbus, OH they are terrible. Dealing with their service is my worst nightmare. They take forever to show up and then they frequently send someone who is unfamiliar with the system and runs up a big bill spending time trying to get help over the phone. Meanwhile, our system is down and we are unprotected and get calls in the middle of the night, night after night, from central station telling us our system is down or not communicating. Wouldn’t you think of all the various service business that providers of your burglar and fire security would provide prompt service? Currently, I have been waiting three weeks for an upgrade to a cell phone communicator. I am without protection and the keypad buzzes every hour and has to be reset.
    In addition, they always try to bill for work done on systems with service contracts. I send a nice letter in response, but they keep billing and threatening.
    Read More
  13. User Score
    0
    December 30th, 2016
    1 people found this review helpful!
    After 6 months of waiting for the installation to begin – I pulled the order and went to Vector Security
    Read More
  14. User Score
    0
    December 20th, 2016
    2 people found this review helpful!
    I’ve used Stanley security’s twice. I can actually say I’ll never use or refusal them to anyone. I should of never hired them the second time but as a business owner I understand things happen. It’s been over a month & I still don’t have working service not to mention the hack job the left. Horrific experience. Very unprofessional.
    Read More
  15. User Score
    0
    November 28th, 2016 Atlanta, GA
    3 people found this review helpful!
    I tried repeatedly to initiate service because I have it at one of our other homes. I have always known Stanley CSS’s customer service to be horrendous, but their monitoring made it worth it (almost instant alarm responses). I just bought a home in Georgia and have submitted FIVE requests for new service establishment (2 via a phonecall and 3 via their website) and have never heard back. What absolute nonsense. It’s like they don’t even want customers!
    Read More
  16. User Score
    0
    November 22nd, 2016
    3 people found this review helpful!
    After 22 years of service I have decided to cancel my services with Stanley Convergent . Just a call was not enough, I was made to submit cancellation form. Two weeks after that I get an email saying that they cannot cancel their services, as apparently there were two authorized BY ME users on the account from over 20 years… my diseased Mom and old friend, whose whereabouts I lost. My request to cancel that MY authorization did not work!

    Guess what – I CANNOT cancel my services now, I cannot stop paying for it… they call it customer retention, I call it abuse and blackmail!

    Stay away, or you can never leave! The worst customer service ever, and that after 24 years with them!!!

    Read More
  17. User Score
    1
    October 17th, 2016 Cleveland, OH
    2 people found this review helpful!
    I have had the worse experience dealing with this company. Their timing consist of whenever they feel it necessary to get back. Leaving messages for the same people everyday with no answers. All of the dispatchers have the information in front of them and they still don’t now anything. There is a huge disconnect with Corporate and managers and the consumers. We have had this service for several years and we need an upgrade you would think that they would be helpful in making this process a smooth one.. Technicians come and tell us that they cant fix the problem because it will be too much work.. What kind of customer service is that. Would love to change companies but we would need to change a lot of things because everything is interconnected.. I do understand we are not the only company they service but that is why they have so many locations and a month is over-kill
    Read More
  18. User Score
    0
    October 4th, 2016 Lilburn, GA
    1 people found this review helpful!
    Worst company to deal with. Bad service, rip off. Check other company before signing up with Stanley
    Read More
  19. User Score
    0
    February 13th, 2016 Olin, IA
    4 people found this review helpful!
    Have had this company for 22 years since it was Honeywell and the customer service gets worse every year. Upgraded our system for $2000 and nothing but problems with equipment since. The “last straw” was a “technician” replaced a battery in a glass break sensor and I got charged $200 for a battery I could have changed myself if they had told me that is what it was. NOW the same equipment error shows up, I cannot clear it and they want to charge me AGAIN for a service call to try to fix the same problem!!! The service manager is an arrogant idiot who does nothing but talk down to customers. The rest of the customer service is “if you don’t like our service, TOUGH” They could care less about “customer service” Moving on to a new provider and new equipment that is “plug and play” and NO TECHNICIANS OR SERVICE CALLS NEEDED and lifetime equipment warranty!!!
    Read More
  20. User Score
    0
    November 5th, 2015 Newtonville, MA
    7 people found this review helpful!
    I have been quite concerned that my service price has dramatically risen. I was asked to pay 153$ per month when other companies offer less than one third of this. In addition, I was expected to pay for the whole year up front — about $1,850. I have not been able to determine why my service is so expensive. I have been trying to cancel my service since July 2015 and have sent in two cancellation forms. They are still being “processed.”

    Received an e mail today asking if I would like to cancel all services or just some of them. Was surgprised to get this as I have had multiple conversations and sent multiple e-mail stating our desire to cancel everything as recently as today.

    I also asked for a break down of my charges and was surprised to find things that I never requested or agreed to pay. I have attmepted to get an explanation of the charges and have not received as of yet.

    I currently have Frontpoint with which I am quite happy. The customer service is excellent and available 24/7. The system is excellent and I like the smart phone app features.

    If one is considering Stanley — Let the buyer beware.

    Read More

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Our Score
2.7
User Score
1.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

Undisclosed

Install & Equipment Fee

Undisclosed

Contract Length

36 Months

Cancellation Policy

Pay balance

System Relocation Fee

Undisclosed

Number of Reviews

51
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,396