Stanley Security Solutions

Stanley Security Solutions

2.6

Our Score

1.2

User Score

Stanley Security Solutions offers 24/7 monitoring to small and large businesses. They do not offer home security at this time. If that is something you are interested in, we recommend viewing our top home security companies here, or in the comparison chart below.

Pros

U.S. and Candian Licensing

Stanley Security is unavailable in the following US states unavailable in 9 U.S. states: Colorado, Indiana, Kansas, Maine, Missouri, Nebraska, North Dakota, South Dakota, and Vermont.

The company is available in Canada under Stanley Canada Corporation in the following provinces: British Columbia, New Brunswick, Newfoundland and Labrador, and Quebec.

Cons

Unknown Pricing and Equipment Used

The company has poor online transparency. Important information such as monthly price, equipment/installation fees, and other policies cannot be found on the site. Additionally, the company only offers phone support-in contrast, many leading home security providers feature live chat, and other responsive support features to help new and current customers with any problems they might have.

Negative Stanley Security Reviews

Overall, Stanley customers rate the company at an average of 1 out of 10 on BestHomSecurityCompanys.com. Below is a summary of the most common complaints:

  • Poor customer service - difficulty getting questions answered
  • Unable to get ahold of customer service
  • System breaking and upgrades needed
  • False alarms

Our Recommendation

For those interested in commercial security, we recommend contacting Stanely Security for a quote and reading through the contract before making a decision. However, for residential home security, we recommend looking into Protect America and Frontpoint.


About Stanley Security Solutions

Stanley Convergent Security Solutions is a provider of Sonitrol products and services. Sonitrol uses Honeywell security products in their security systems.

Below is a list of the security services Stanley Security offers:

  • Video alarm
  • Thermal perimeter detection
  • Intruder resources
  • Solutions center
  • Cloud access
  • Control system
  • Video survelliance
  • NIMBUS Cloud Video
  • Fire detection
  • Data analytics
  • Retail loss prevention
  • Active shooter detection
Ratings Breakdown
Monthly Monitoring Fee Undisclosed
Install & Equipment Fee Undisclosed
Contract Length 36 Months
Cancellation Policy Pay balance
System Relocation Fee Undisclosed
Number of Reviews 56
Review Last Updated: January 29, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

56 Stanley Security Solutions Reviews

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0

Score

Mark Statnikov

Nov 22, 2016

After 22 years of service I have decided to cancel my services with Stanley Convergent . Just a call was not enough, I was made to submit cancellation form. Two weeks after that I get an email saying that they cannot cancel their services, as apparently there were two authorized BY ME users on the account from over 20 years... my diseased Mom and old friend, whose whereabouts I lost. My request to cancel that MY authorization did not work! Guess what - I CANNOT cancel my services now, I cannot stop paying for it... they call it customer retention, I call it abuse and blackmail! Stay away, or you can never leave! The worst customer service ever, and that after 24 years with them!!!

1

Score

Tamicka Scruggs Cleveland, OH

Oct 17, 2016

I have had the worse experience dealing with this company. Their timing consist of whenever they feel it necessary to get back. Leaving messages for the same people everyday with no answers. All of the dispatchers have the information in front of them and they still don't now anything. There is a huge disconnect with Corporate and managers and the consumers. We have had this service for several years and we need an upgrade you would think that they would be helpful in making this process a smooth one.. Technicians come and tell us that they cant fix the problem because it will be too much work.. What kind of customer service is that. Would love to change companies but we would need to change a lot of things because everything is interconnected.. I do understand we are not the only company they service but that is why they have so many locations and a month is over-kill

0

Score

Abe Lilburn, GA

Oct 4, 2016

Worst company to deal with. Bad service, rip off. Check other company before signing up with Stanley

0

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Stephen Lentz Olin, IA

Feb 13, 2016

Have had this company for 22 years since it was Honeywell and the customer service gets worse every year. Upgraded our system for $2000 and nothing but problems with equipment since. The "last straw" was a "technician" replaced a battery in a glass break sensor and I got charged $200 for a battery I could have changed myself if they had told me that is what it was. NOW the same equipment error shows up, I cannot clear it and they want to charge me AGAIN for a service call to try to fix the same problem!!! The service manager is an arrogant idiot who does nothing but talk down to customers. The rest of the customer service is "if you don't like our service, TOUGH" They could care less about "customer service" Moving on to a new provider and new equipment that is "plug and play" and NO TECHNICIANS OR SERVICE CALLS NEEDED and lifetime equipment warranty!!!

0

Score

Malcolm Robinson Newtonville, MA

Nov 5, 2015

I have been quite concerned that my service price has dramatically risen. I was asked to pay 153$ per month when other companies offer less than one third of this. In addition, I was expected to pay for the whole year up front -- about $1,850. I have not been able to determine why my service is so expensive. I have been trying to cancel my service since July 2015 and have sent in two cancellation forms. They are still being "processed." Received an e mail today asking if I would like to cancel all services or just some of them. Was surgprised to get this as I have had multiple conversations and sent multiple e-mail stating our desire to cancel everything as recently as today. I also asked for a break down of my charges and was surprised to find things that I never requested or agreed to pay. I have attmepted to get an explanation of the charges and have not received as of yet. I currently have Frontpoint with which I am quite happy. The customer service is excellent and available 24/7. The system is excellent and I like the smart phone app features. If one is considering Stanley -- Let the buyer beware.

0

Score

Concepcion Pakulski North Andover, MA

Oct 29, 2015

I have Stanley Convergent Security Solution since 2009 and paying the Monitoring charges every year. In 2013 I had the technician come to my house, replaced batteries, reprogram codes into the system main panel and the power supply for motion. After all this work everything was suppose to be in working conditions. What he did not mention at the time was that my system was too old for Stanley Convergent to monitor it. The excuse the office in Boston gave me was that since Comcast replaced the telephone system they could not received the signal when the alarm was triggered so the police could not be advised. Comcast replaced the system in 2011, and the technician from Comcast that came this morning to my house said that Comcast prioritized the telephone rotary system to be able to connect to my Alarm Company. After several phone calls I was unable to get a satisfactory answer of why was I charged a yearly premium all these years knowing that you could not provide the service you implied in your yearly Invoice.

3

Score

Mike Cruz Jacksonville, FL

Sep 9, 2015

I recently had Stanley install 5 cameras to my site. As for the installation goes it was a excruciating, 5 weeks from start to finish. What camera didn't work, what switch failed and who didn't ship it when it was supposed to ship. Finally after almost 6 weeks of excuses we were up and running. Now 1 week later no one can communicate with my cameras. Tech support seems clueless and the runaround continues. I would seriously give second thoughts to using them.

0

Score

Jared Stasch Salem, OR

Sep 2, 2015

They were supposed to monitor my storage system and call when the batteries were low on the system. turns out the batteries have been dead for six years and Stanley never called but sure did take their monthly payment. HORRIBLE COMPANY.

2

Score

steve h Laveen, AZ

Apr 30, 2015

Well, the system was existing but had been installed, monitored and maintained by Stanley for many years. When I bought the house I had them come out and after a quick review provided an estimate of $325 to get the system up and working. They did note that it was old though, but for that price I gave the ok. The service tech ran into some issues and before i knew it my service bill was more than $800. Not too long after that the system started giving false alarms. After multiple attempts to try different means of bypassing certain zones, it became apparent that the system was completely toast. I called Stanley up and cancelled my service. At that point I was told there was a Balance of Contract amount due. When I told them that the system did not work and pretty much had never worked since the beginning, I was told "there is still the balance of contract owing". I completely understand that if there was a functioning security system in the property they would require me to pay on the contract, but the fact is I spent a lot of money---several times more than original estimates (for a system they had maintained)---and had NOTHING to show for it but a big balance of contract sum due. I would give the sales person a "0"--misleading I would give the tech person a "1", since he knew the system. I would give the monitoring call center people a "9" I would give the customer service people a "0" Stay away.

0

Score

steve Madison, WI

Apr 21, 2015

Horrible, terrible company. DO NOT EVEN consider using this company.

0

Score

Elliott Massa Miami, FL

Jan 26, 2015

It's a scam they charge me $2,200 for installing a keypad, 2 motion sensors and 2 door sensors, this didn't include the equipment. The sales rep told me that was the sum of the contract and that it will be split in 5 years, the I received an invoice charging me the amount only for installation. Who in their right minds will pay $2,200 for installing such a small system? When I try to fix this the sales rep called them and then told me he quit the company. They got me fooled but I will post this review anywhere I can so no one else fall for this, worst company evef no integrity and their customer service treats you really bad. Watch out for this scammers!!!

1

Score

Sandy Mellon Montebello, CA

Jan 21, 2015

I am very disappointed in the service of Stanley Covergent, whom have tied my company into a contract, which has us in hostage until 2017. It, takes months for Stanley to send out a technician to come out for service. I had put a call on equipment and the tech showed up four months later and still were not able to repair the old dvr recorder, which they wanted to charge the company for and now we still have no security, mind you our R.V lot still have not yet received the rest of the camera equipment since we put the order in just over two years ago. I am so disappointed in big business who feel as if their customers are not worth the time or care to be considered of. after Stanley contract is up, we will stick to a Company that cares about their customers.

9

Score

Dave kruse Portland, OR

Nov 16, 2014

No problems in many years.

1

Score

Sam Suwanee, GA

Aug 12, 2014

Stanley Convergent is a total rip-off. terrible customer service and a very annoying lady "Charmaine" in their customer service dept. Pathetic customer service and wont miss out on a single opportunity to take your money.

10

Score

Paul F. Eugene, OR

Mar 27, 2014

Over the years, we get calls at 2am, to notify us that our smoke alarm's battery needs to be replaced. 2am! Not just once, every time over the last several years, it's a call from Stanley Security at 2am!

10

Score

Dave Prowse

Mar 4, 2014

Good products great service