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Xfinity Home Security (Comcast) Reviews

Reviews of Xfinity Home Security (Comcast) from real customers
(431 verified)

Our Score
6.2
User Score
2.1

See Top Rated

Our Score
6.2
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.95

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
431

Overall Score

Based on ranking criteria
6.2 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: February 20, 2019

  • 2-year contract & fluctuating prices: Xfinity home security requires a 2-year contract at minimum. This is very similar to other service providers in the market but with one major difference. Xfinity contractually reserves the right to increase your monthly monitoring fees after the first year of service. And they are known for doing so often.
  • Additional Xfinity services required: In order to get access to Xfinity home security, you have to first utilize other Xfinity services. For the most basic home security packages, you’re required to have their high-speed internet service. For the more comprehensive home security plans, you’re required to have one of their “home packages” which includes a bundle of both internet and TV services. Because of these requirements, it creates a situation as a customer where you’re paying much more each month then you may have originally planned just to get access to Xfinity’s home security possibilities.
  • Core customer service complaints: Former and current Xfinity customers on the home security side have complained of problems with delays of service, billing issues resulting in extra fees, and poor customer service over the phone. A majority of the consumer reviews we have received here on this website regarding Xfinity have been negative experiences with the home security service.
  • Our recommendation: We recommend going with a more cost-effective solution that gives you an equal amount of home security technology but at much better pricing and with much better levels of customer service. Companies such as Frontpoint Security and Protect America.

Most Helpful Reviews From Xfinity Home Security (Comcast) Customers

  1. User Score
    0
    Scott Symonds
    May 8th, 2018 Fairfield, CA
    Terrible service, can't support all forms of burglary protection, like glass break sensors. Outdated equipment. Filthy uninformed technicians that leave dirt marks all over you walls. Salespeople who don't put the right notes in the instructions. Horrible phone support that takes at least 10 minutes for anyone to pick up the phone. Absolutely terrible experience start to finish. Had to cancel it the day after they installed due to all the misinformation and sub-standard execution. Need to file an insurance claim now to remedy the damage they did to my house. Took 40 minutes of my time to call them to cancel and file complaint. World class terrible consumer experience.Read More
  2. User Score
    0
    kelly Murphy
    October 30th, 2017 
    If you're going to spend money on home security do your self a favor and stay away from Xifinty Home. Take your time do research and invest in good home security. I will never use Xifinty Home security system again. Too many problem and glitches. You get what you pay for. I had too many false alarms and two caused me to leave work because it. Don't hate your time. I will never use any of comcast services again. Too much misleading going on. Customers service reps need better training. They say you're a valued customer but I never felt like one. Three years and I am happy to say I feel relieved to no have them or their high prices.Read More

431 Xfinity Home Security (Comcast) Reviews

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  1. User Score
    10
    March 13th, 2019 Olive Branch, MS
    0 people found this review helpful!
    Shout out to De’lano in Xfinity Home Security Sales ! He not only brightened my day he made my day ! Thank you for the awesome customer service experience Mr. De’Lano from Phoenix,Arizona in the Xifiniy Home Security Sales Department.
    Read More
  2. User Score
    0
    February 23rd, 2019
    1 people found this review helpful!
    worst home security, most of the sensors failed to connect, thermometer failed to connect after replacing the batteries, 3 cameras failed to connect every other night, and the touchscreen don’t work most of the time and every time you call for support the customer always want to send a technician which you have to pay costly every time those giys fix it….what a rip off
    Read More
  3. User Score
    1
    February 20th, 2019 Daly City, CA
    0 people found this review helpful!
    I bought into their package of home security and gigabit internet access. I have wireless sensors. The installer glanced at my mounted controll panel and immediately said my current system is not supported. He also said that a sensor has to be installed in the front door. Mandatory. I do not want a sensor in the front door because i have a heavy gate protecting the front door. I dont see a reason why a sensor has to be in the front door nor could he explain why. I told him i will think it over and reschedule, if i decide.
    Read More
  4. User Score
    0
    February 8th, 2019 Naperville, IL
    1 people found this review helpful!
    System does not work half the time. The real problem is it appears to be working as far as saying it’s armed, but when something happens that should trigger an alarm it doesn’t go off. I have been dealing with this issue for almost 3 months and still not fixed…..Even if it ever does work correctly I don’t think I would be comfortable knowing the system is so bad.
    Read More
  5. User Score
    2
    February 8th, 2019
    0 people found this review helpful!
    My experience with the Xfinity home security system was so bad that I cancelled them after 3 weeks of moving into our new home. They sent out a technician to set up my home security system and it took him 7 hours to complete the job. He had to call out another technician to come to assist him after hours of confusion and not knowing what he was doing. Since the initial technician, I had to call two more times to have someone come out to try and fix the disaster he set up. Xfinity is sending out subcontractors to install their systems and these contractors don’t know what they are doing.

    The intruder alarm went off two times in the middle of the night and then the alert beep (open door) would go off at all times of the night . After 3 weeks of this, I am going back to ADT. Xfinity home security does not belong in this business and Comcast should stick to WIFI and Cable TV.

    Read More
  6. User Score
    0
    February 5th, 2019 Hammonton, NJ
    0 people found this review helpful!
    Absolute worst security system i have ever had. motion sensors dont work at all. Simplisafe is much better and actually works as it should, including the motion sensors.
    Read More
  7. User Score
    1
    January 29th, 2019 Hunt Valley, MD
    1 people found this review helpful!
    We have had 3 false alarms to our home because our system keeps going off. Not only did the police have to come out to yet another false alarm I had to leave work. They’re sending a tech to yet again reboot and “fix” the system. Because I am locked into a contract ( and I respect that) I asked that they possibly include a camera so that rather than have the police come yet again and have to leave work yet again. They acted as though I hadn’t spoken. At this point I’m paying for the anxiety of alarms going off and police visits rather than safety. Absolutely absurd!
    Read More
  8. User Score
    0
    January 4th, 2019
    0 people found this review helpful!
    False alarms constantly, waking us up in a terror almost weekly. Touchpad beeps all night long. Sensors go from 100% to 0% connection throughout the day. Techs have been out multiple times with no success in fixing what is wrong. Save your time and energy and go with a different company since Comcast is obviously garbage.
    Read More
  9. User Score
    1
    November 1st, 2018 Brandon, FL
    0 people found this review helpful!
    Trying to up charge you for seasonal service. You don.t need the second tier internet service to operate security equipment. Its a $25 cost difference that Comcast customer service tries to convince you is needed.
    Read More
  10. User Score
    1
    October 25th, 2018
    1 people found this review helpful!
    This company had one chance to delivery excellent service and blew it! The service tech that arrived to our home was outstanding. He was here for almost 5 hours and did everything right! One hour and fifteen minutes after he left, we had a need to depart our home. The system was armed correctly and the house was secured by locks on every door. 15 minutes after we departed, both my wife and I received an alarm activation code advising our front door had been breached, on our telephones at the same time as I was standing in the lobby of a car dealership. Within a minute of the alarm notification, I received a call from the Xfinity dispatch company advising of the same. The lady then inquired if we were home. She was advised we were no longer there and at least 20 minutes away with traffic. She continued with 20 questions – “are you sure you are not at home, did you check your backyard for visitors before you left” and several other outrageous questions. As a police chaplain, I advised her to “call the police, call the police, call the police.” She then inquired as to what we wanted her to do. Obviously, simple English was not working. I advised her a 4th time to call the police and hung up. She then called my wife and berated her with the same questions. A brand new security system, installed that day, within minutes of departing our home someone unlocked the digitally keyed front door of our home. We received a call from dispatch, they didn’t accept the conversation with me and called my wife to confirm we were not at home, then delayed calling the local police department for another 10 minutes after the call with my wife.

    IS THIS A COMPANY THAT YOU WOULD WANT TO MONITOR YOUR HOME SECURITY AND TRUST YOUR FAMILY’S SAFETY AND SECURITY WITH?!!!!!!

    Needless to say, I canceled the contract within minutes of arriving home to find the front door unlocked and afar. Fortunately, nothing was stolen and all of our pets were safe. I called the dispatch company and spoke with a manager who stated “it sounded like our employee followed SOP’s (standard operating procedures). Thank God no life threatening emergency was experienced and I will not give them a second chance! And for those thinking about this scenario, YES, this was a true experience. This did happen. And yes, I did change the codes to our front door and completely disconnected the Xfinity Home security system and it will be removed from our home the following day.

    Read More
  11. User Score
    0
    October 24th, 2018
    4 people found this review helpful!
    Horrible customer service. I’ve had three (3) “techs” to my house over the last 2 months trying to get my video cameras to work properly. Each tech gave me a different reason my cameras were not working. The first tech told me to reset my system whenever I had an issue, otherwise he couldn’t find anything wrong with my system. The second tech arrived and without even entering my house he told me he knew what the issue was. He told me I needed to go to the Xfiniity Store and buy the internet pods that would extend my wifi service. I went to the Xfinity Store in Centennial, Colorado across the street from Park Meadows Mall. I waited 30 minutes to see a customer representative and bought the pods for $140.00. I took them home, installed them an nothing changed. The third tech showed up, tested my system and then told me the problem was that two of my cameras were old and were not compatible with my security system. Apparently when Xfinity upgraded their systems the older cameras became incompatible (no fault of mine). He told me I could take my old cameras down from where they were mounted on my house, bring them to the Xfinity Store and they would exchange them at no charge. I asked him twice to confirm there was no charge and he was absolutely sure I could just switch them out. I went to the Xfinity Store (same location in Centennial, CO) and after waiting 20 minutes for a customer service representative. The representative told they could provide me updated cameras but I needed to pay for them. I told them the tech said I could bring the old cameras and swap them for new, compatible cameras. The representative told me the tech was wrong. I asked to see a manager but conveniently the manager was gone for the day. They told me I could see the person “kind of in charge when the manager isn’t here” but I would need to wait about 10 minutes. After waiting 10 minutes a representative named David (tall guy with dark thinning hair) came to talk to me. He had his backpack over his shoulder and he was clearly on his way out. He hardly heard what I had to say when he told me all he could do was sell me new cameras. I explained to him I had already spent $140.00 for the pods to extend my wifi at the techs direction and that they didn’f fix the problem. He said there was nothing he could do. When I asked for a managers card he told me he didn’t have a card for the manager. When I asked for her name he said I could provide my name and number and he would have her give me a call. I requested he write her name and number on a piece of paper and he replied “we don’t do that”. I left without any resolution and without buying the cameras because I was so frustrated. I feel like I’m being held hostage as a customer.
    Read More
  12. User Score
    0
    October 17th, 2018
    2 people found this review helpful!
    HORRIBLE SERVICE! So many false alarms, customer service barely responsive to simple questions, equipment errors constantly. Avoid at all cost! It’s a headache and nightmare!
    Read More
  13. User Score
    0
    October 12th, 2018 Arlington, VA
    3 people found this review helpful!
    Could not wait for my 2 year contract to end. Bad, Bad, Bad customer Service!
    Read More
  14. User Score
    0
    October 4th, 2018
    3 people found this review helpful!
    Absolutely horrible service. I was over charged, the equipment didn’t work properly, and the technician didn’t explain the contract properly! Do not use this company ever!!!!
    Read More
  15. User Score
    0
    September 24th, 2018
    6 people found this review helpful!
    my xfinity home security system was not properly installed, so now im facing fines from the local police department because the system sends out false alarms, customer service in this issue has not been pleasant despite me telling these customer service representatives im a disabled combat veteran, they refuse to fix the problem and instead blame me for their equipment malfunction
    Read More
  16. User Score
    1
    September 14th, 2018
    6 people found this review helpful!
    Sitting quietly at home, alarm/siren goes off, smoke detector starts blaring, CAN’T TURN IT OFF!!! Monitoring company calls, I explain there’s no emergency but the system won’t shut down. They say, “we’ll transfer you to customer service”. WHAT? Next thing I hear is “Welcome to Comcast, for English press 1” I’ve got sirens going off, I can’t think and they send me to a phone queue? Keypad is unresponsive, phone app is unresponsive, touchpad is unresponsive. I call the Home Monitoring phone number and get a message saying, “for technical support please call Comcast Customer Service”. Sirens still going off. I run around the house and unplug the AC power, the modem, the battery backup, the touchpad battery and finally get a ladder and rip the smoke detector off the ceiling and remove it’s battery. Blessed SILENCE! I drive down to the Comcast store in a rage and wait for an hour while they determine they can’t do anything but set up a service appointment for the next day! WTF? You have sirens going off due to an equipment failure and there’s NO phone number to call, NO person to contact for assistance? I’m so disgusted I could spit! I eventually go home and plug things back in one at a time until the sirens goes off again and a “smoke detector tampered” message comes up on the touchscreen. Now the system won’t arm unless the smoke detector is replaced meaning NO HOME SECURITY until a tech shows up. THIS IS PURE BS!!! Oh, but I signed a two year contract. DON’T DO IT! AVOID XFINITY HOME AT ALL COSTS!!!
    Read More
  17. User Score
    0
    August 24th, 2018 Seattle, WA
    4 people found this review helpful!
    Wow – worst system ever. They can’t notify you if there is motion unless you constantly check your phone. It takes a few minutes to even load the app or see the cameras.

    HORRIBLE – DO NOT GET

    Read More
  18. User Score
    1
    August 17th, 2018
    3 people found this review helpful!
    HORRIBLE! HORRIBLE! HORRIBLE!!!! Nothing but billing issues due to over charging what was promised and HORRIBLE customer service. Ineish I would have read reviews before I lost so much money!
    Read More
  19. User Score
    0
    July 26th, 2018 Denver, CO
    6 people found this review helpful!
    What utter incompetence! I think we all expect some issues when dealing with a large monolithic provider like Xfinity but what I’ve endured the past several weeks has surprised even me. I ordered the service in early July and had an install scheduled 2 weeks later. The tech who arrived told me he was the “wrong tech” and couldn’t complete the job… having taken the day off of work I was less than thrilled but since he refused to do the work I had little choice and he rescheduled an appointment for the following week. Having taken another day off work, no one showed up for this appointment and they randomly rescheduled to a day a week later. I spent 2 hours on the phone with 7 different agents and all I received were empty “sorrys”. Now today is the 3RD no show from a tech… I have taken yet another day off work and they rescheduled for another week out. More time on the phone, more empty promises and still no resolution.
    Read More
  20. User Score
    1
    July 14th, 2018
    1 people found this review helpful!
    Security cameras go out every other month. Technicians never show up when they are supposed to resulting in more lost days with out service.
    Read More
  21. User Score
    2
    June 22nd, 2018 Salem, OR
    2 people found this review helpful!
    Poor customer service 2 yr contract. Connor wait to leave this service.
    Read More
  22. User Score
    0
    June 15th, 2018 Rutland, VT
    8 people found this review helpful!
    DO NOT BUY! If you thought the other Comcast services were bad, you haven’t seen anything yet. On install and before then when initially signing up I was told if I didn’t like it I could cancel free within 30 days. After about 4 days I realized how terrible the service was and tried to cancel only to find out that I would have to pay a $300 service fee to have everything removed. Decided to give it another try and figured I would get used to it, but two years later I seriously regret not just paying that initial fee to get this piece of garbage out of my house. Let’s just list some of the problems

    1. The technician installed an ancient router in the middle of my network because he couldn’t figure out how to connect the system the normal way which limits my internet speed from what should be 200 Mbps down to about 15 Mbps down. To get Comcast to fix their own mistake would be another ridiculous service fee just to get the tech to come out with no guarantee it would actually be fixed.
    2. The fire alarm is WAY too sensitive. The first time I cooked steak after having the system installed the fire alarm went off even though there was no significant smoke. Entered my code in the touchpad to disable the alarm, then got a call from Comcast to confirm everything was ok and thought that was then end of it. Despite confirm a false alarm twice the system contacted the local fire department anyway and got a warning that any further false alarms would incur a penalty fee. Immediately took the fire alarm out (have a much better networked system already in the house that was professionally installed unlike the garbage job the comcast guy did.)
    3. Any time you arm/disarm the system it makes an absolutely obnoxious noise that drives my cats crazy.
    4. Technician told us that even though there was a 2 year contract, that as long as you kept cable and/or internet service you could cancel without penalty. I don’t know if he was just lying to me or Comcast doesn’t have any consistent internal policy but I was quoted at over $1000 to cancel after the 30 day “grace” period plus an additional fee to have the technician come out and remove the equipment.
    5. This may be a local thing so may not apply to everyone, but it turns out when you have a security system installed the police department is notified and they require you to pay an additional $250 a year to them.

    Please, don’t subject yourself to this absolute garbage service. Choose literally anything else. We bought it to get a small discount on our homeowners insurance (which we never actually got anyway, I never got a clear answer on that except that our service didn’t qualify) but it was absolutely not worth it. Seriously, I can’t overstate the an absolute piece of garbage that is Xfinity Home Security.

    Read More
  23. User Score
    2
    June 12th, 2018
    3 people found this review helpful!
    cameras always go offline every night. this has to be one of the worst security systems ever!!!!!
    Read More
  24. User Score
    5
    May 28th, 2018 Denver, CO
    6 people found this review helpful!
    SUMMARY: Not bad if you want to bundle in a 2-year contract with other services, and are willing to dig around in the online documentation to learn the system. I would look for better options if you don’t already have Xfinity or don’t want to bundle. Usual subpar Comcast customer service. DOUBLE CHECK THE CONTRACT TERMS AND GET IT IN WRITING BEFORE AGREEING or just assume that you may be on the hook for large fees in the future. I’ve heard stories of long contract terms and dubious sales practices from other national security companies, so I don’t know if Xfinity is any worse than the others. My contract has a clause allowing for cancellation within the first 30 days with no termination fees and all money refunded. If you are having trouble within the first 30 days, I would cancel.

    DETAILS: The system is wireless. All management is through a tablet-like device or the phone app. A remote keypad may be used for entry/exit. Internet connectivity is required for full operation. Without Internet, my system uses a cellular backup to communicate with the monitoring station, but I don’t think the phone app works in that case. I think cellular backup is standard for all installations. If an alarm trips, and the system is then disabled without being disarmed, the monitoring station should still get the alarm. The controller has a battery backup in case of power loss. The door/window and motion sensors are battery powered; replacing sensor batteries is up to you, unless you want to pay to roll a truck.

    I have had Xfinity Home for over 4 years. In that time, 1 motion sensor failed, causing a couple of alarms. Comcast replaced it, but figuring out I needed to call for a bad sensor (rather than a dead battery I could replace) wasn’t easy. The monitoring center has always called when the alarm went off for any reason. On a couple of occasions when I couldn’t answer the phone, police were sent. In my area, I must pay the city $25/year alarm permit, and I get 5 false alarms in the year before police downgrade the alarms. Some of the reviewers on here seem to have weird ideas of how security systems work. If monitoring calls me, and can’t reach me, or I can’t give the password, of course I want the police sent. I think the most calls for police service I’ve had in a year were 2, and some years none. Given that I had a sensor fail in a manner that caused alarms, it’s possible that could happen again, and I would be less happy.

    As for customer service, the initial installer was OK, but didn’t thoroughly explain the system. When the motion sensor failed after almost 4 years, I also added more sensors. The upgrade installer was better than the first. Some features of the system I had to learn by doing my own research, which is not great if you’re not good at reading technical docs.

    In general, you get the “legendary” Comcast customer service. Phone waits can be long, but the phone reps I’ve dealt with have been fine. The contract terms are long (usually 2 years, I think), and termination fees tend to be high. The number of sensors included with the bundle is pretty small, so outfitting a large house may get more expensive that you think. As always with Comcast, there will be additional charges and/or the price will increase after the promo period. I don’t regret getting the system, but I may investigate my options after the next contract period is up in a few months.

    Comcast takes little to no liability when the system fails to detect a break in or triggers a false alarm, and if they decide I caused too many false alarms, they could come after me for damages. That’s in my contract. I don’t know how these terms compare to other companies.

    Read More
  25. User Score
    0
    May 17th, 2018
    8 people found this review helpful!
    My security cameras are hacked and it’s nothing Comcast will do about , but want me to pay my bill to them every month. I can’t leave home because the hacker takes my cameras off line and if I wasn’t home they would break in. I have to move because I don’t like for anyone to be able to take over my security cameras that I am paying for, Comcast won’t do nothing to help me, they want to send out their installers. They can’t do anything so why come out to my home.
    Read More
  26. User Score
    0
    May 8th, 2018 Fairfield, CA
    5 people found this review helpful!
    Terrible service, can’t support all forms of burglary protection, like glass break sensors. Outdated equipment. Filthy uninformed technicians that leave dirt marks all over you walls. Salespeople who don’t put the right notes in the instructions. Horrible phone support that takes at least 10 minutes for anyone to pick up the phone. Absolutely terrible experience start to finish. Had to cancel it the day after they installed due to all the misinformation and sub-standard execution. Need to file an insurance claim now to remedy the damage they did to my house. Took 40 minutes of my time to call them to cancel and file complaint. World class terrible consumer experience.
    Read More
  27. User Score
    0
    May 5th, 2018
    9 people found this review helpful!
    The worst company out there. My city billed me because of system caused false alarm. The system was on away mode and I was out of the house. The alarm went off, so I asked them to dispatch help. There was nothing/no-one. it was a system error. Happened twice in a year on random days and different sensors. Comcast won’t take any responsibility since according to them I signed an agreement, that all false alarms are my responsibility. So now I have to pay the city for their faulty system.

    I will NEVER BUY XFINITY HOME again ever. It might seem good for value with the package, but is the worst system and service out there.

    Read More
  28. User Score
    4
    May 3rd, 2018
    7 people found this review helpful!
    Cameras seem to get distorted allot of the time when people are walking.
    Camera has shown a person “that I knew and not stealing” go into my garage and nothing after that, did not show them coming out out what was taken out.
    Reboot of camera is more often needed than what it should be
    Read More
  29. User Score
    1
    April 24th, 2018
    4 people found this review helpful!
    I’ve had a recurring issue with my Xfinity Home security cam.
    However, after being on vacation and discovering that the camera failed during my absence- this doesn’t work for me and I am beyond livid. I called customer service and was told that they do NOT remove requirement. WTF?!!! So I am forced to keep and continue to pay for service I am not receiving??????? I was told I could cancel online but there is still 7 months remaining on the contract. Another WTF?!
    Tired of being the Screwed Consumer poster child. Bring it on, Xfinity!
    Read More
  30. User Score
    1
    April 20th, 2018
    6 people found this review helpful!
    I had Comcast Install 6 Cameras. It’s been 2 months and they still drop and refresh and do not run properly. Techs have been out 6-8 times with no solution. Zach inside sales was persistent on signing up but try getting him involved is been crickets!! NOT A GOOD SYSTEM at this time. I have requested a full refund. There are a lot better systems out there currently.
    Read More
  31. User Score
    3
    April 9th, 2018
    3 people found this review helpful!
    Why doesn’t Comcast monitoring call us when our alarm goes off? It went off again this morning because my husband couldn’t disarm the system due to the display acting funky. What’s the point of this system if we aren’t receiving the proper communication to make sure everything’s o.k.? This system is ridiculous! I’m almost regretting switching from our original system, which used to call us within 30 seconds after r ceiling alarm notification.
    Read More
  32. User Score
    3
    March 27th, 2018 Birmingham, MI
    5 people found this review helpful!
    there cameras stink. Every time it rains or snows they fog up and you can’t see anything that you are paying for. You only see a big blog on your screen so you can’t make out anything. It buffers constantly and takes a long time to connect.
    Read More
  33. User Score
    0
    March 18th, 2018
    10 people found this review helpful!
    They talk my wife into installing a security system with the camera. First they installed it on the inside of the window which from the reflection from the glass you couldn’t see anything on the screen. Another installer came back and installed the camera outside thinking this was a good deal . Well doing today you can’t see anything under the porch by the door camera is useless. Second if the camera only stayed on half the time that will be a great deal. I guess for a few extra dollars we can get this System to record what happens outside my door. But if the whole area under the porch by the front door is dark you can’t even you can see a person there. The good part is the time delay if someone were to steal a package they could be two blocks down by the time I would see them on camera. I guess I will have to pay the fees for this junk for two years before I can return it or pay a penalty fine for early termination. Do not get this junk camera does not work half the time and save yourself some big headaches . And trying to find something on TV to watch is another challenge. For over $200 a month I can’t find anything to watch that is decent. Half the freaking crap is in Spanish what country are we in .? When my contract is done so I am I would Comcast.
    Read More
  34. User Score
    1
    March 16th, 2018 Portland, OR
    9 people found this review helpful!
    BEWARE! This service is terrible. The alarm went off even after I entered the code correctly several times. Then it started screaming in my ears. I couldn’t shut it off. I contacted the alarm service so they wouldn’t send the cops. They couldn’t shut the alarm off and connected me to Comcast customer service and they said they couldn’t shut it off after a 20 min hold. I had to throw the monitor in my car…my ears are still ringing. Finally, a guy told me to unscrew the back and take out the battery. I cancelled this service immediately. I would recommend this service to a dog. Keep your money and your hearing…AVOID AT ALL COSTS!
    Read More
  35. User Score
    0
    February 3rd, 2018
    17 people found this review helpful!
    First my comcast home security stopped working after week 1 had service techs out 3 times. My first bill was 666.00$ tried to cancel service told I couldn’t or I’d be charged a fee of 1600$ even though I was keeping all other services. My bill went up 80$ after 3 months. I continued to call Xfinity telling the service was not working asking why I was paying for a service that didn’t work. They would walk me through the steps to get it back online. Next day it would stop working. Then here’s the kicker my home was broken into items where taken. Police report was made given to Xfinity I asked to reimbursed for my services that didn’t work for all of the time that it didn’t work all of sudden they had changed there rules I was able to break my contract and get a credit of 106$ after arguing with everyone in corporate they refused to reimburse me any more even though I paid about 1200$ for this service. 43 billion dollar company could not afford to credit a 15yr customer fees that’s were owed to them. While my account was under investigation my account was supposed to be suspended of being shut off. My service was shut off 3x. I’d stay far away from this scam they are running and there horrible customer service they are a discrace and they are thieves…….
    Read More
  36. User Score
    0
    January 25th, 2018
    9 people found this review helpful!
    First of all I had the internet then I added the home security and five cameras. the cameras keep going off line. and I had a installer come out. The wire for the cameras is installed so low to the ground my thug neighbors across the street came to my home and messed with the wire to set up a home invasion on me. I asked Xfinity to come out and raise the line . No reply. I pay over one hundred dollars a month for internet and the security system. and this is not acceptable at all. I am living in fear if they cut the wire I won’t have any way of knowing what’s going on outside of my home. (2ND) I was paying my bill by the 18th of the month since I had the security cameras installed my payment due date changed, I asked them to change it back because I am being charged a late fee every month. No reply from Xfinity. The installer wanted to walk through my home to see the sensors I told him no and he said it’s mandatory that he see them. I know when someone want to be nosey. I refused to let him walk through out my home, and he got mad and said he is through with his work and he left. My daughter had her house broken into after a Comcast man left her home.
    Read More
  37. User Score
    0
    January 16th, 2018
    15 people found this review helpful!
    I ordered the triple play including home security, when they arrived I was informed that it only covers the doors or windows so only 3 sensors. How many people live in homes with only 1 door and 2 windows. The website does not tell you that and it doesn’t ask you to purchase any additional sensors $49 each. Shame on you Xfinity, you make so much money stop trying to rip off hard working Americans!!!
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  38. User Score
    4
    January 12th, 2018
    8 people found this review helpful!
    While watching my home security footage the screen times out every few minutes. My recordings are inconsistent. The video blacks out randomly even though it’s suppose to be 24/7 and online it says we’re still all connected, just no footage.
    Read More
  39. User Score
    10
    January 3rd, 2018
    11 people found this review helpful!
    I love my Xfinity Home setup it has the best equipment that’s available, it has WiFi and cellular back up a 24 hour back up battery the equipment was free as long as I signed a two year contract and the difference in cost from the premier double play was 129.99 vs the triple play with xhome for 149.99 per month so 20.00 per month isn’t to bad we even got a free wireless camera. I thought I was getting sold by a door to door guy but he still helps us with questions and issues just like a customer service rep. If you sign up call your Local rep for more info because then you will have a direct phone number for your customer service needs. Also that premier package gives me the voice remote to control my xh too and tv and hbo sho cone and all the other channels 7 mos later still paying the same…
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  40. User Score
    2
    January 2nd, 2018 Bellwood, IL
    13 people found this review helpful!
    I’ve been an xfinity customer for over 15 years. We have web, tv and phone services and we were going to add security today. We wanted xfinity to take over our existing wireless system which the rep on the phone said they definitely could. I took the day off, the tech arrived and said:
    1. they could not reuse the existing wireless devices including 5 door sensors, 2 motion sensors and 2 thermostats.
    2. they would not remove the existing wireless devices
    3. our garage was too far (50′ from the house) to monitor wirelessly

    Our existing provider has been able to monitor our whole house, 5 doors, 2 motions, 2 thermostats for the last 9 years with no problems. We’re so disappointed with xfinity.

    Read More
  41. User Score
    1
    December 29th, 2017
    8 people found this review helpful!
    Customer are not told upfront about all the fee. What’s advertised on TV I’d not what’s sold to you when you sign up. The price changed without me knowing.
    Read More
  42. User Score
    0
    December 27th, 2017
    8 people found this review helpful!
    In my opinion, Xfinity security system is VERY expensive and completely worthless. I have been using this system for 19 months now and in that time I have had my vehicle broken into twice, an intruder got my front door opened and a trailer was stolen out of my backyard in broad daylight. The Xfinity security cameras caught none of it. This system is a complete waste of money! If you are looking for a security system, keep searching!
    Read More
  43. User Score
    0
    December 26th, 2017 Decatur, GA
    9 people found this review helpful!
    Customer Service- Horrible. I called and for information and representative would not even talk to me until the bill was paid. I had never NOT paid a bill. She acted like a bill collector for a transferred delinquent account. After paying the bill, I was transferred and placed on hold for 40 minutes. For Xfinity Home service, TERRIBLE!!!! If power goes off, service has to be reset. You have to call them and it takes forever to get through. Cameras are not good (purchased in 2016…no night vision and no upgrades.) Contractor left wires hanging everywhere. Each person is contracted, so you never get individuals who work directly for Xfinity.
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  44. User Score
    1
    December 21st, 2017
    7 people found this review helpful!
    What is the purpose of being able to cancel an alarm from your phone if they still send the police out if you do not answer the phones. If I’m at work in a meeting but I still cancelled the alert, why would you send the cops out? Even when I called to state I had cancelled and because I had given a incorrect passcode and had already stopped the alarm you still call the police. You can verify that it was one of the numbers I had provided, so why would you send the cops out. To me its a waste of money, the sensors always need batteries, the billing is off, customer service sucks because they work for the company and are protecting their interest; WHAT is the purpose of being able to control from your devices but yet I’m now getting billed from the police department $100 because you failed to recognize that the alerts were cancelled from my registered cell number. I HATE COMCAST. WHEN I MOVE I WILL NEVER USE AGAIN. WHATS THE POINT THEY ARE USELESS, AND FOR THE POOR CUSTOMER SERVICE THEY PROVIDE JUST KEEP RENTERS/HOME INSURANCE YOUR ITEMS WILL BE COVERED QUICKER THEN THEM DOING THEIR JOB.
    Read More
  45. User Score
    1
    December 17th, 2017
    6 people found this review helpful!
    I wasn’t aware my bill was going to be 700 one time. After that. The guy that came out was a joke trying to do the bare minimum to get the job done. He’s cone out twice both times not getting any results. 2 cameras still don’t work after 2 months. Still and after last visit he didn’t even want to touch the camera on the garage
    Read More
  46. User Score
    10
    December 10th, 2017
    8 people found this review helpful!
    Best product for my home security needs. Everything works well. Unlike the numerous false alarms I had with ADT (cats were constantly calling the police), I haven’t had a single false alarm with this system. The system runs through the internet but it also has wireless backup in case someone cuts the cable. The price is competitive, in my area anyway.
    Read More
  47. User Score
    1
    December 6th, 2017 Millbrae, CA
    8 people found this review helpful!
    Xfinity home is the worst ever security system I ever have. It’s always having issues, from losing communications, motion sensor not functioning, to difficulty logging online & more. Service is even worst. One time I called & was promised that tech would come in the next several hours, the guy gave me 2-4 o’clock pm window.. I waited but no one came I called again & was told that an appointment was made but not scheduled.

    My bills keep increasing each month over the cost of my agreed plan, If you call & complain you’d be presented with all reasons in the book .You can’t win. FCC. please do something.

    Read More
  48. User Score
    0
    November 22nd, 2017 Salt Lake City, UT
    7 people found this review helpful!
    I’ve had a few different security services in my life and Xfininity is by far the worst. They bait and switch you with a nice low sounding price over the phone, then bill you with all kinds of hidden fees after you’ve signed the contract. On top if all that they more than doubled my monthly after my first year, and there was nothing I could do because I was still under contract. In addition to all that, their equipment is garbage! I had constant issues with the sensors, cameras, etc. Don’t waste your time, go with a real security company.
    Read More
  49. User Score
    2
    November 16th, 2017 Lansing, MI
    9 people found this review helpful!
    We purchased the Xfinity security system with camera about 6 months ago. Installation was scheduled very fast and the installer did a pretty good job. The price was ($300 each) much higher then we wanted to pay, but needed a system installed on a deadline. They claimed free installation, but then billed me for it. After fighting with their staff, part of the fee was removed. Since installation, the security strips at the doors and windows keep falling of so we can’t set the alarm. The cameras continuously give a “Comm Error” and we have had the company re-set them multiple times and I have had re-set the cameras manually many many times. The cameras do not pick up people or animals any further then about 40 yards so picking up video in a big yard it not going to happen. When I called because of the camera issues I was told there was only a 1 month warranty on them. We would not purchase this system again as it is expensive, inefficient, useless, and unreliable.
    Read More
  50. User Score
    0
    November 10th, 2017 Independence, MO
    6 people found this review helpful!
    Basically, the window alarms from Walmart are the same as what they use. And if Comcast cable tv sucks, and they are willing to let you out of contract, Xfinity home security still won’t. But, you can’t use their security without Comcast internet. We are getting ready to escalate complaint against this company, having now filed a complaint with state attorney general, and lawsuit will follow if they do not terminate or if they send us to collections. Xfinity internet speeds are not as advertised, either. Actual download speed for us is 33 mbs.
    Read More

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Our Score
6.2
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.95

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
431

Overall Score

Based on ranking criteria
6.2 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10