Best Home Security Companys

121 Companies 10,344 Real Customer Reviews

xfinity-130x130
Current

What Others Are
Researching Right Now:

#26
xfinity-130x130

Xfinity Home Security (Comcast)

Similar to: Frontpoint Security

Our Score
6.2
User Score
2.1

Visit Site

Our Score
6.2
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
375

This Review is maintained by Chase Sagum

Review Last Updated: January 5, 2017

In addition to providing cable and Internet, Xfinity also offers home security and home automation services via its wireless broadband network. The company has several equipment packages and cutting edge technology available—at a price.

The Good

  • Various package options
  • Professional or DIY installation
  • Top-of-the-line technology
  • Compatible with your current security equipment

Various Package Options

Xfinity Home Security offers a variety of different security and home automation packages to best meet each customer’s individual needs. The cost for a 2-year service agreement ranges for $39.99 per month. 

Professional or DIY Installation

If you are comfortable installing your own system and would like to save a little cash, Xfinity Home Security gives you the option to perform a DIY installation at no cost. However, if you would prefer to have a professional install your home security system, Xfinity offers professional installations for $99.

Top-of-the-Line Technology

You won’t find any old-school equipment with Xfinity Home Security; the company utilizes cutting edge technology in each of its packages, including touch screen wireless keypads, remote thermostat control, and mobile video monitoring.

Compatible with Your Current Security Equipment

If you already have a security system from a different company and would like to switch to Xfinity, you can opt to use your current equipment. This feature can be a substantial money-saver because you won’t be required to purchase a whole new equipment package when you switch.

The Bad

  • Minimum two-year agreement
  • Price increases
  • Additional Xfinity services required
  • More costly than leading competitors
  • Poor customer reviews

Minimum Two-Year Agreement

Xfinity Home Security requires a minimum two-year contract, regardless of the package that a customer selects. Although this contract length is sorter than the industry average of three years, there are some companies that offer a variety of service agreement lengths or do not require a contract at all.

Price Increases

Monthly fees are not locked in for the entire length of the service agreement; Xfinity Home Security reserves the right to increase the fee after the first year of service.

Additional Xfinity Services Required

In order to take advantage of Xfinity Home Security, you’ll have to utilize other Xfinity services. For the most basic home security packages (Xfinity Home Secure 150 and 300), you’ll be required to have Xfinity internet. For the more comprehensive home security plans (XH Secure 300 Starter Triple Play with 75 or 150 mbps download speeds), Xfinity requires you to have its complete internet and cable bundle.

More Costly than Leading Competitors

Although Xfinity’s home security technology is impressive, it comes at a price. For the most part, the company’s monthly rates, equipment, monitoring, and installation fees are higher than leading competitors. Additionally, if anything goes wrong with the system, maintenance and repairs are not covered.

Poor Customer Reviews

Based on user reviews we’ve received, common customer complaints include installation problems and delays, billing issues resulting in fees, and poor customer service. Xfinity currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 300+ people have shared their experience here with Xfinity Home Security and on average, those people have said their experience was roughly a 2/10.

The Bottom Line

Xfinity Home Security offers multiple equipment packages, top-of-the-line technology, and professional or DIY installations. However, those who are not existing Xfinity customers will be required to utilize other Xfinity services in order to take advantage of the company’s home security features. Additionally, customers are required to sign into a two-year contract with no price-lock guarantee, so they may experience rate increases after the first year. The big thing to watch out for with Xfinity Home Security are the customer reviews. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$19.99-$42.99
$0

#2

7.6
$34.99
$99

#3

5.9
$34.95-49.95
$99

#26
xfinity-130x130

2.1
$39.99
Undisclosed

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

375 Xfinity Home Security (Comcast) Reviews

1. Select Your Rating:

212
54
17
14
3
7
4
5
8
6
45
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    October 11th, 2017
    0 people found this review helpful!
    Horrible Inept workers. Came out to install sensors and forgot the sticky tabs. Said they only get a few in the truck. BS. Smelled of rot and smoke in my home. Made me sick. Can’t lower volume on keypad. Can’t wait for contract to end. Please go elsewhere!
    Read More
  2. User Score
    0
    October 8th, 2017
    0 people found this review helpful!
    I have the Comcast home security system which was in a bundle. The above information is mainly correct as it has from what I now know a 2 year contract and increase in pricing. The system has had glitches with frequent need to change the battery to the alarm system pad. The security APP is inconsistent with when you can arm and disarm the system. I have to move and was told I have to pay a cancellation fee of $450 for home security. My advice is go without a security system contract especially with Comcast.
    Read More
  3. User Score
    0
    September 16th, 2017
    3 people found this review helpful!
    I am writing this review to warn potential Comcast customers not to sign up for home security service it does not work . You use a computer like tablet instead of a regular keypad like all of the other security companies does. They do not ask you for a password for the system. If alarm is accidently activated they will call your contact people instead of you. If you have to call customer service they are unprofessional and rude. If you cancel home security before the two year promotion period you will be charged $600.00 if you want to cancel other Xfinity services. When I did not have the right password police came to my house.
    Read More
  4. User Score
    1
    September 11th, 2017 Palo Alto, CA
    1 people found this review helpful!
    Minimum Two-Year Agreement

    Xfinity Home Security requires a minimum two-year contract, regardless of the package that a customer selects. Although this contract length is sorter than the industry average of three years, there are some companies that offer a variety of service agreement lengths or do not require a contract at all.
    NOTE: I have been in a contact for 4 years! having to move yearly :( due to no rent control… now I no longer need it and im stuck for one more year., and being forced to give forwarding address.
    will never use again

    Read More
  5. User Score
    0
    September 8th, 2017 Cherry Hill, NJ
    4 people found this review helpful!
    DONT GET THIS! IT DOES NOT WORK MOST OF THE TIME. YOU CAN NOT GET SERVICE WHEN IT DOESNT WORK, YOU ARE ON THE PHONE WITH THEM FOR HOURS, THEY DO NOT HONOR WHAT THEY SAY THEY DO, THEY GIVE YOU THE RUN AROUND AND NO ONE SEEMS TO BE ABLE TO HELP YOU. I HAVE NOT HAD MY SECUITY WORKING FOR ALMOST 2 MONTHS. THEY SAID THEY WERE GOING TO SEND SOMEONE OUT AND AS I WAS SITTING HOME WAITING FOR THEM THEY CALLED AND SAID SOMEONE WAS AT MY HOME AND I WAS NOT THERE…AS I WAS STANDING AT THE FRONT DOOR WITH NO SERVICE TECH. XFINITY SHOULD NOT BE IN THE HOME SECURITY BUSINESS. THEY DO NOT KNOW WHAT THEY ARE DOING
    Read More
  6. User Score
    3
    September 6th, 2017
    5 people found this review helpful!
    Our home was broken into in August, 2017. The sliding glass door sensor did not work, and Xfinity stopped selling the glass-break window sensor in 2016, because it wasn’t reliable. When I explained to them my home was broken into and that I’d paid for security services for the past 3 years that didn’t work, they were all too happy to discontinue my services without further charges. The problem? They are continuing to sell a bogus product to millions of unsuspecting Americans, whom, should they suffer a home invasion, will experience the same lackadaisical display of “I don’t gaf because I already have your money, so I can let you go at this point,” disposition.
    Read More
  7. User Score
    0
    September 6th, 2017
    3 people found this review helpful!
    My husband called to have a security system scheduled for install. When they called to confirm, they confirmed the wrong date. When we inquired, our appointment was rescheduled for another date without our knowledge. When we took the day off of work for our next set appointment, we came to find out that our appointment was once again cancelled and changed without notification. Customer service was HORRENDOUS!!! They could give us no explanation for why this was occurring. We are moving on the another security company.
    Read More
  8. User Score
    0
    September 2nd, 2017
    3 people found this review helpful!
    I have had comcast home security for over a year now, and I realized last night that I’ve been paying for absolutely nothing. Last night my alarm was activated, I didn’t even really hear the alarm, the police was NOT notified, and no one got through to me to see if I was okay. When I called customer service to talk to someone about it, they told me that it was my job to register with the local police. NO ONE ever told me this! I will be switching today.
    Read More
  9. User Score
    5
    September 1st, 2017 Sudbury, MA
    5 people found this review helpful!
    I’m usually a positive person in all aspects of my life, but unfortunately when it comes to Comcast I have to digress. I did leave their cable service, but stuck with the alarm because it entailed my windows and had a good package at the time for the camera at my front door. However, multiple issues came forward – from the camera not working, to various sensors in the house being dead, to the connection to my phone (which they bragged about) never working. Getting someone on the phone is near impossible. The last time I phone them I was on hold for over twenty minutes. When I finally spoke with someone for a service call (which I had received an email about – needing mandatory service by them for my system), the operator informed me that she couldn’t “schedule my visit without an authorization from her manager because he had the code.” After waiting another twenty minutes, I asked her to call me back. No call back. I can’t wait for my contract to end.
    Read More
  10. User Score
    0
    August 30th, 2017 Humble, TX
    4 people found this review helpful!
    This service is a absolute joke. The cameras are wifi base and they go out constantly. Your cancellation period is 30 days however your first bill is until after 31 days and all undisclosed fees come out. Called to try and cancel it and they kick you out of all promotional offers and raise the price to almost the same price if you just kept the crappy service. ADT has much better service and a much better price. Beware Comcast will omit all they need to just to get you to sign on the dotted line and then you’re screwed. Stay away from this crap
    Read More
  11. User Score
    8
    August 18th, 2017 Olive Branch, MS
    0 people found this review helpful!
    System works great but there’s no audio in the system. They need to add audio to the camera so you can speak to whomever you see on your camera
    Read More
  12. User Score
    10
    August 8th, 2017
    3 people found this review helpful!
    The technician was very helpful, and took the time to explain how to use the system. I cancelled ADT, and all of a sudden ADT wanted to offer me more services at a discounted rate. They lied about the price and kept going up. My experience with Xfinity has been great…on time, very knowledgable, and transparent in the cost. The same can’t be said about ADT.
    Read More
  13. User Score
    10
    August 3rd, 2017
    4 people found this review helpful!
    I have no idea why this system is rated poorly by so many.

    I have had the system for awhile now and it is excellent. Installation was on time as scheduled and was relatively quick. The tech was very informative.The equipment works perfectly and is aesthetically pleasing. The app is very useful and easy to use. I get up to date notifications right on my cell phone. I know if the alarm has been armed /disarmed, I know if there was any motion in the house, and I know if any doors or Windows have been opened or not. Even if you lose power the system has a battery backup. Even if someone cuts your cable it has cellular communication.

    The add one from Home Depot are a huge plus! Cameras, smoke detectors, thermostats, lighting, and garage door sensor to name a few.

    Excellent system! Highly recommended!

    Read More
  14. User Score
    3
    July 23rd, 2017
    3 people found this review helpful!
    The camera provided is nearly useless. While it does have night vision the picture is VERY grainy. I placed my camera outside and about ten feet away from my car and can’t even read the plate!
    Read More
  15. User Score
    1
    July 18th, 2017 Rock Creek, OH
    17 people found this review helpful!
    I work customer service for Xfinity home and let me say it’s not worth it, techs miss appointments, sensors fail constantly and the system can be jammed by devices giving access to the home, so much more I could say but hopefully you get the point
    Read More
  16. User Score
    0
    June 30th, 2017
    19 people found this review helpful!
    The bottom line, don’t put all your eggs in one basket. If you have their other services with Xfinity, don’t add security to the mix. If your internet goes down, your app goes down. If you’re looking to enter your house, you usually have to wait on the app to load before you can shut the system off and if you are having issues, you will have to wait or rush inside to shut it off manually. When I had the system installed and asked about remotes, I was told they were available but in fact they do not offer any remotes for their system.
    If you have an issue with your internet connection, and it can not be fixed over the phone and the result is an equipment issue, they will not simply exchange equipment to fix the issue like they would if you were just, an triple play customer. Now because you’re an Xfinity home customer, they will have to send a field person out to fix matters and only they can swap the equipment because of the security system.
    So right now my internet is working intermittently at best and when I called for assistance, they told me to head to an office to exchange equipment. When I got there, they refused to exchange any equipment because I have their Home Security System and now I will have to wait 3 days before anyone can come out to fix it.
    We were ADT customers prior to this and never had any issues with our system. These internet based systems may be cheaper but are mediocre at best and should be avoided. Xfinity Home Security has a long way to go before you should relay on them to deliver something as important as your peace of mind.
    Xfinity creates a monthly incident report that gets deleted after 30 days. For the month of June, our report showed that there were 21 incidents with our system (meaning system down or not functioning as it should in some capacity). I think that equates to an issue every weekday this month…..
    Read More
  17. User Score
    8
    June 10th, 2017
    6 people found this review helpful!
    I don’t have an issue with the home security features. They work as advertised. This company is not cheap to use in any arena. To get the home security you have to up your internet speed and also sign a contract. We got approached in a Walmart store by their vendors and promised something that x-finity would not honor. Could have sued them and won but they made it good with credits.
    Read More
  18. User Score
    4
    May 28th, 2017
    2 people found this review helpful!
    The camera night vision is VERY intermittent. That is when we need it most.
    Read More
  19. User Score
    1
    May 24th, 2017
    13 people found this review helpful!
    NEVER WORKS, constanty loses communication with door sensors. Indicates they are opening in the middle of the night, when they clearly are not. What a mess! instead of piece of mind, my mind is on edge and shattered in pieces for no reason. SCREW YOU COMCAST
    Read More
  20. User Score
    0
    May 23rd, 2017
    6 people found this review helpful!
    Comcast technician offered me the xfinity home secure service for free including the installation. Now I know that it was $40.00 a month. What a scam !
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
6.2
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
375
Our Score
9.0
User Score
8.2
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,046