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#12
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Xfinity Home Security (Comcast)

Similar to: Frontpoint Security

Our Score
6.7
User Score
2.1

Visit Site

Our Score
6.7
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
-

A-

Customer Support

Good, Bad, Limited
Limited

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
341

This Review is maintained by Chase Sagum

Review Last Updated: January 5, 2017

In addition to providing cable and Internet, Xfinity also offers home security and home automation services via its wireless broadband network. The company has several equipment packages and cutting edge technology available—at a price.

The Good

  • Various package options
  • Professional or DIY installation
  • Top-of-the-line technology
  • Compatible with your current security equipment

Various Package Options

Xfinity Home Security offers a variety of different security and home automation packages to best meet each customer’s individual needs. The cost for a 2-year service agreement ranges for $39.99 per month. 

Professional or DIY Installation

If you are comfortable installing your own system and would like to save a little cash, Xfinity Home Security gives you the option to perform a DIY installation at no cost. However, if you would prefer to have a professional install your home security system, Xfinity offers professional installations for $99.

Top-of-the-Line Technology

You won’t find any old-school equipment with Xfinity Home Security; the company utilizes cutting edge technology in each of its packages, including touch screen wireless keypads, remote thermostat control, and mobile video monitoring.

Compatible with Your Current Security Equipment

If you already have a security system from a different company and would like to switch to Xfinity, you can opt to use your current equipment. This feature can be a substantial money-saver because you won’t be required to purchase a whole new equipment package when you switch.

The Bad

  • Minimum two-year agreement
  • Price increases
  • Additional Xfinity services required
  • More costly than leading competitors
  • Poor customer reviews

Minimum Two-Year Agreement

Xfinity Home Security requires a minimum two-year contract, regardless of the package that a customer selects. Although this contract length is sorter than the industry average of three years, there are some companies that offer a variety of service agreement lengths or do not require a contract at all.

Price Increases

Monthly fees are not locked in for the entire length of the service agreement; Xfinity Home Security reserves the right to increase the fee after the first year of service.

Additional Xfinity Services Required

In order to take advantage of Xfinity Home Security, you’ll have to utilize other Xfinity services. For the most basic home security packages (Xfinity Home Secure 150 and 300), you’ll be required to have Xfinity internet. For the more comprehensive home security plans (XH Secure 300 Starter Triple Play with 75 or 150 mbps download speeds), Xfinity requires you to have its complete internet and cable bundle.

More Costly than Leading Competitors

Although Xfinity’s home security technology is impressive, it comes at a price. For the most part, the company’s monthly rates, equipment, monitoring, and installation fees are higher than leading competitors. Additionally, if anything goes wrong with the system, maintenance and repairs are not covered.

Poor Customer Reviews

Based on user reviews we’ve received, common customer complaints include installation problems and delays, billing issues resulting in fees, and poor customer service. Xfinity currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 300+ people have shared their experience here with Xfinity Home Security and on average, those people have said their experience was roughly a 2/10.

The Bottom Line

Xfinity Home Security offers multiple equipment packages, top-of-the-line technology, and professional or DIY installations. However, those who are not existing Xfinity customers will be required to utilize other Xfinity services in order to take advantage of the company’s home security features. Additionally, customers are required to sign into a two-year contract with no price-lock guarantee, so they may experience rate increases after the first year. The big thing to watch out for with Xfinity Home Security are the customer reviews. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$34.99-49.99
$99

#2

8.6
$43.49
$35

#3

7.0
$14.99
$229.96

#12
xfinity-130x130

2.1
$39.99
Undisclosed

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341 Xfinity Home Security (Comcast) Reviews

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  1. User Score
    1
    January 17th, 2017 Conyers, GA
    1 people found this review helpful!
    Wihile Comcast requires that you have other services to also have the securuty system through their company, the customer/sales person never says that there will be 2 termination fee – one for the qualifying service and another for the security system. We cancelled our service because they were so exense once installation occurred. We were then billed $640 for cancllation. $320 for the bundled triple play and then $320 for the secu4ity system – which we we not allowed to have without the bundle. It was never poin ted out that there would be a separate cancellation fee. I think that we will be contacting an attorney. How can they require that you have a bundle through them in order to get the security system. Then when you cancel the bundle they require that you cancel the security system but charge an outrageous fee to cancel as they require!
    Read More
  2. User Score
    0
    January 4th, 2017
    0 people found this review helpful!
    Security monitoring system went down often and no one called to alert.
    Had to reboot system often to enable broadband/cameras.
    They were suppose to call the phone numbers per the contract but never did.
    They sent one e-mail alerting me that there might be system failure when in actuality I had cancelled and turned in the equipment a week earlier.
    Read More
  3. User Score
    1
    January 2nd, 2017 Park Forest, IL
    0 people found this review helpful!
    Centra station do not respond most of the time.
    Read More
  4. User Score
    0
    December 21st, 2016 Santa Clara, CA
    1 people found this review helpful!
    Very poor service and terrible company (especially its cable and phone too).
    Read More
  5. User Score
    10
    December 11th, 2016
    2 people found this review helpful!
    works like it should
    Read More
  6. User Score
    10
    November 22nd, 2016 Minneapolis, MN
    4 people found this review helpful!
    Comcast now has one package and you do not need other services like the review says. The price starts off at 29.99 for the first 2 years and then goes up to 39.99
    The system has a built in cell connection in case the line is cut. Other companies charge for that service. And the equipment is the same stuff other companies use and Comcast does not monitor the system COPS does.
    You guys need to get your facts right….
    Read More
  7. User Score
    0
    November 12th, 2016
    9 people found this review helpful!
    Xfinity home service in the past two months has broken down eight times where I’ve had to take it off work or come home in the middle the night when I was not home and awls they do is credit my bill a total of $40 this is ridiculous I’ll be contacting the Better Business Bureau this is uncalled for so now if somebody breaks into my house because the service is not working what will they do ?
    Read More
  8. User Score
    0
    November 5th, 2016
    6 people found this review helpful!
    This company states that it locks you into a two-year account, but when I reached the end of the two years I was told that at some point when I’d asked for maintenance on a malfunctioning portion I’d been changed over to a NEW two-year account. WITHOUT MY PERMISSION. During most of the two years they have been steadily increasing the extra fees. My bill never has any resemblance to the “bundle” price for which I signed up.
    Read More
  9. User Score
    10
    October 27th, 2016 Ocean City, MD
    2 people found this review helpful!
    WBest product so far Xfinity Total Home Solution was the best move for my family.
    Read More
  10. User Score
    0
    October 4th, 2016 Grand Rapids, MI
    5 people found this review helpful!
    Poor service. Flaky capabilities. Contract went up, of course customer service made it impossible to cancel when it automatically renewed. Terrible, worst company ever.
    Read More
  11. User Score
    0
    September 17th, 2016 Albuquerque, NM
    10 people found this review helpful!
    I have only had this home security system for 38 days and it has been nothing but problems from the service to the price! I got this system to monitor my home because I have a soon-to-be husband who will not stop breaking in to my home. 30 days in my cameras were shut off and my home was cleaned out by guess who! This is the most ridiculous security system I’ve ever installed! I’m better off buying a system with no monitoring!
    Read More
  12. User Score
    0
    September 15th, 2016 Nashville, TN
    17 people found this review helpful!
    I cannot advise enough that you do not select Comcast for your home security needs. At installation I informed the subcontracted installer that I did not plan to keep the home security system for the full term. I was told that it would be o.k., that I would be required to turn in the equipment only or be charged a fee. So, after deciding I no longer wanted the service….I attempted to turn in the equipment on two occasions; both times the local Comcast office was not prepared to receive the equipment (printer not working, etc). I then see a mark on my credit report where Comcast turned me over to collections. Collections is requiring $786 for early termination???? After speaking with Comcast, who showed zero interest in assisting me until I escalated the situation, I was able to get nowhere. They told me that I was bound by a contract. What contract were you bound by Comcast? My service was spotty at best and you failed to hold up to your customer guarantee. I never required or requested compensation for the unstable network or slower than promised speeds. In short, as a Comcast customer, all obligations and commitment are on your end. Do not do business with these guys unless you want a similar experience!

    Comcast Customer Guarantee; respect your time, Simplify your experience, Make things right if we fall short

    Not much of a guarantee if you do not stand by it!!!

    Read More
  13. User Score
    0
    September 9th, 2016 Chicago, IL
    13 people found this review helpful!
    We had the system installed about 6-9 months ago. It worked for 2 months then the misery started. Door and window sensors quit communicating with the control pads, couldn’t arm the system with the problem, control pad went bad, motum went bad, security cameras went bad and no longer transmitted pictures. Each call with Customer Care was a 30-45 minute run around. Each service guy who arrived to fix created a worse mess. Customer Care continued to tell us when they diagnosed it from afar all was in perfect working condition, when we were seeing the system control pad communicating a failure of system and having no camera reception pictures. In total, days were spent with customer care and installation guys. Today, after 3 days of calls, 2 days of in home service guys, Internet, modem, cameras and front door sensor STILL NOT WORKING. insult to injury, the service guy that was supposed to show up today never came. Customer Care is now telling my husband to get on a ladder and move the front door sensor to see it that fixes the problem. Take my advice- DONT WASTE YOUR TIME OR YOUR MONEY ON X-Finity/ Comcast SECURITY SYSTEM. Also, don’t be a victim of believing the x-finity commercials that say they are focused on Customer Care, they run you around, don’t fix the problem, transfer your calls around and their service guys are notorious for not showing up.
    Read More
  14. User Score
    0
    August 29th, 2016 West Palm Beach, FL
    11 people found this review helpful!
    The worst customer service. They transfer you all over the place when you call. They give inaccurate information. They can never resolve the problem. Is there a rating below zero?
    Read More
  15. User Score
    0
    August 27th, 2016 Naperville, IL
    10 people found this review helpful!
    The home security system is easily hacked. If you have an X that has your social number consider it useless. Video and activity was deleted as I was watching the tape of a break in. The agents have been unable to help, there is no cloud storage back up as with other systems, no way to monitor log in activity. Very angry as I am being repeatedly broken into and the system continues to fail me. I am going to try to get out of this contract. Most unhappy.
    Read More
  16. User Score
    2
    August 22nd, 2016 Coppell, TX
    7 people found this review helpful!
    I work in IT. I have to have complete top-down, bottom-up control of my home network. It is my tiny domain of the internet and within it I am King and despot. Not so with Xfinity Home. No, with Xfinity Home you can’t use your own router. No, your router has to be put into bridge mode, which means it might as well not exist. All wifi capability is turned off. No, you HAVE to use a badgeless, nameless wifi router of questionable quality rather than the 300 dollar Ferrari of the router world you recently bought that does doughnuts around those (also nameless) Arris abominations that that Xfinity tries stuffing down your throat. So you’re stuck using a possibly unreliable router to not only surf the net and stream movies, but also to protect your home. Other security systems use a base station connected to your router which uses one of the many IoT protocols to communicate with the other security devices throughout the house. That’s a much better, safer system to install. This is like trying to send man to the Moon on a crop duster. And that’s before even pointing out that Xfinity will eventually inexplicably raise your rates.
    Read More
  17. User Score
    0
    August 14th, 2016 Mystic, CT
    8 people found this review helpful!
    Comcast techs are not equipped to accomplish what the jobs entails. When a tech talks to Comcast to set another appointment, (for the right type of tech to do the job) the exact requirements don’t get passed. Four techs in two months – only one was effective – others were a waste of time. When we bundled phone, computer, tv and security system, we were told a security system takeover was no problem, but one tech said it was not possible to take over motion sensors. That tech indicated that (Comcast) sensors could be installed at no cost to us. Another tech showed up next day and did not have sensors. Said he was not an “alarm” guy. When he called Comcast to reschedule, the “agent” on the phone tried to charge us $10 per sensor. Again – inconsistency and bumbling. NO – I would not recommend Comcast to my worst enemy.
    Read More
  18. User Score
    3
    July 17th, 2016 Pittsburg, CA
    8 people found this review helpful!
    Live stream camera is not live at all, it has a 20 second delay even though it shows the seconds on the screen.
    Read More
  19. User Score
    0
    July 14th, 2016 Chicago, IL
    7 people found this review helpful!
    No XFinity service install is not professional, I had to cancel an installation because the service person did not know his job order or have or bring all of the security equipment on the order sheet that was to be installed. Made a second appointment to have the security installed and they never showed up. Really bad customer service. Looking at other options. You would think for the cost which is high they could get it right.
    Read More
  20. User Score
    9
    July 12th, 2016 Detroit, MI
    9 people found this review helpful!
    Happy Customer.

    Own xfinity home for 5 months. Ours is existing system taking over to Xfinity. So no wireless devices (like sensors/motion).

    First week – we did get false alarm as Xfinity home updating firmware while armed caused false alarm.

    Otherwise no issues. Works great compare to previous alarm system.

    Read More

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Our Score
6.7
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Time in Business

Total # of years
-

A-

Customer Support

Good, Bad, Limited
Limited

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
341
Our Score
8.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$34.99-49.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
12-36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
2007

A+

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
307