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#27
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Xfinity Home Security (Comcast)

Xfinity Home Security is available as an add-on for existing customers. 2-year contract; prices subject to change mid-contract

Our Score
6.2
User Score
2.0
Our Score
6.2
User Score
2.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-39.99

Install & Equipment Fee

$0-1200

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

444

This Review is maintained by Chase Sagum

Review Last Updated: August 21, 2019

Xfinity offers security monitoring to existing customers for an additional $29.99 – $39.99 per month.  Not available in: NV, MT, WY, ND, SD, NE, OK, IA, HI, AK, RI

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.8
$34.95-59.99
$199-499

#27
rkSLisrAPIpwRBxXvrjwFQ9KcTcG334U2t7ReVAi

2.0
$29.99-39.99
$0-1200

Pros

Enhanced Professional Monitoring

Xfinity Home security systems offer around-the-clock professional monitoring. This specific type of security monitoring allows customers to get notifications anytime.

Alarm Mode Options

Customers can get a few different home automation Xfinity alarm modes with their home security system: Arm away, Arm stay, and Arm night.

  • Arm away alarm mode allows the customer to enable their home motion sensor when they are in the process of leaving their home.
  • Arm stay alarm mode allows the customer to arm their home security system while they are in their home. This system ensures that customers can move freely throughout their home while the system is armed.
  • Arm night alarm mode allows customers to get alerts if their perimeters are breached while the motion sensor for their home is disabled.

Xfinity Home Mobile App

Xfinity offers customers an app that allows customers to receive real-time alert notifications on their devices and allows them to control their home from wherever they are. Customers can control their thermostat, their lights, and more. The app also gives customers live video monitoring of their home at no extra cost. Customers do need to purchase xfinity security cameras, however, in order to obtain live video monitoring. Those who choose to purchase the live video package will get the indoor outdoor camera. Xfinity Home offers a camera with recording package as well that customers can choose.

Cons

Two-Year Contract & Fluctuating Prices

Xfinity Home security requires a two-year contract at minimum. This is very similar to other service providers in the market but with one major difference. Xfinity contractually reserves the right to increase customers’ monthly monitoring fees after the first year of service, that’s why the cost for 24/7 professional monitoring is listed as “29.95/month for 12 months” out of a 24-month contract. 

Additional Xfinity Services Required

In order to get access to Xfinity Home Security, customers have to first utilize other Xfinity services. For the most basic home security package, customers are required to have their high-speed internet service. For the more comprehensive home security package, customers are required to have one of their “home packages” which includes a bundle of both internet and TV services. Because of these requirements, it creates a situation where customers are paying much more each month then they may have originally planned just to get access to Xfinity home automation.

Core Xfinity Customer Service Complaints

Former and current Xfinity customers on the home security side have complained of problems with delays of service, billing issues resulting in extra fees, and poor Xfinity customer service over the phone. A majority of the consumer reviews we have received regarding Xfinity have been negative experiences with the home security service.

View Top-Rated Home Security Companies

Our Recommendation

As a home automation provider, Xfinity security does not compete with other companies. For starters, there have been several negative Xfinity home security reviews and Xfinity does require customers to sign a two-year contract and tends to fluctuate with prices. Additionally, customers must obtain extra services in order to get access to Xfinity home security systems.

We do not recommend Xfinity Home Security at this time because you have to purchase other services from them, they can change your monthly fees, and they have negative customer reviews. We recommend looking into companies such as Frontpoint Security and Protect America.


How Much is Xfinity Home Security?

Basic Home Security Package: $29.99/month

  • 24/7 professional monitoring
  • 3 door / window sensors
  • Motion sensor
  • Touchscreen control hub
  • Wireless keypad

Video Home Security Monitoring: $39.99/month

  • All features of the home security package
  • Indoor camera
  • Live stream video

Those who want to add on equipment to their 24/7 monitoring service will need to purchase devices individually:

  • Door/window sensor: (1) $49.95; (3) $129.95; (5) $199.95
  • Indoor/outdoor camera: $195.95
  • Motion sensor: $49.95
  • Outlet controller: $49.95
  • Smoke detector: $99.95
  • Zen Thermostat: $199.95

Xfinity Home Security vs Protect America & Vivint

The biggest difference between Xfinity Home Security and Protect America is that Xfinity Home Security is offered as an add on to their other services – not as a stand-alone. Additionally, Xfinity customer rate the company 2/10, as opposed to the 8/10 rating Protect America customers give them.

  Xfinity Protect America Vivint  
Equipment Upfront $0 - $1200 $0 $500 - $1800
Basic Home Security Monitoring $29.99 $19.99 - $39.99 $29.99
Video Home Security Monitoring $39.99 $24.99 - $49.99 $49.99
Contract 2-year 3-year 5-year
Installation Professional DIY Professional; $50-200
Customer Rating 2/10 8/10 2/10

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444 Xfinity Home Security (Comcast) Reviews

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  1. User Score
    0
    July 25th, 2019
    1 people found this review helpful!
    Im in Wisconsin on vacation my security system sost signal and connectivity while gone they waited 25 min to dispatch police cant tell me why my door alarms are going off and my system is in Arkansas so now my kid has to drive all the way to Arkansas to check on our stuff and back I told agent on phone I wanted camera and 10 more sensors and he assured me tech would have them and put them in tech did indeed have them but said since its not on order I dont have time to do them I have other customers so I dont pay just like that next customer now because of no camera my stuff may be gone and someone has to drive the next 29 hours there and back to check on it smh
    Read More
  2. User Score
    0
    July 18th, 2019 Redwood City, CA
    2 people found this review helpful!
    Xfinity Home has ongoing issues with their alarm systems chirping in the middle of the night. This happens at least 3 – 4 times per night. The first time this happened to my system, I thought my house was being broken into. This problem is continuous, and the only fix is to replace the monitor or circuit board of the system. It takes about a month to get a tech out to your residence just to check the issue, because they are so backed up. When you call customer service and ask to be connected to a manager, prepare to wait at least 24 hours or more to hear back from them.
    Xfinity offers several choices of products for both home and business. The problem is the amount of customers they have, seems to be overwhelming for their Customer Service portion of their company. What good is a company that offers everything for your home or business, if they are not there for their customers, when they have a problem with the product they sell? My alarm system just started chirping again. I know this issue will never go away. It seems it is time to go somewhere else. This is how even the greatest of companies fail. Customers need to be your first priority. They are the ones paying your bills.
    Read More
  3. User Score
    1
    July 17th, 2019
    1 people found this review helpful!
    BE WARNED! Excessive Hidden fees. Regardless of what sales rep says. They charge early termination fees. If you plan on moving or selling your property BEWARE!
    Read More
  4. User Score
    0
    July 16th, 2019
    1 people found this review helpful!
    Poor quality and services hardly work most of the time for the home security. Definitely not the service that is advertised
    Read More
  5. User Score
    1
    July 2nd, 2019
    3 people found this review helpful!
    Problems with obtaining the actual details of Xfinity Home Security Systems :

    Like: What happens when an alarm goes off? Who gets notified when an alarm goes off? What exactly is the flow chart for the decision making about these things?
    When are the police called and who determines that??? What human can you call to get this information?

    Why can you only access Infinity Services with a telephone AI operator that will not recognize or answer these questions? DOESN’T SEEM TO BE A HUMAN WHO CAN ANSWER ANY QUESTIONS ONCE YOUR SYSTEM IS INSTALLED.

    Conclusion – It appears that most of Xfinity’s services are actually smoke and mirrors. Nowhere have I been able to actually nail down exactly what services they actually provide when you have either a real problem or need to diagnose technical problems with your system.

    Read More
  6. User Score
    1
    May 28th, 2019
    4 people found this review helpful!
    Xfinity/Comcast customer service is horrible!! I can’t wait until we have another option in our area. We ordered the home security cameras from Comcast and they are very unreliable. They are constantly going off line so you need to unplug them for 30 seconds then plug back in. If you vacation a lot or are away from home, I would not recommend these. The cameras run off of your internet so if you are not home to unplug them to reset them you will have no video or recordings…which is useless.
    Read More
  7. User Score
    0
    May 14th, 2019
    4 people found this review helpful!
    xfinity alarm system is a complete waste of money, the keypad works rarely the app works sometimes it constantly loses connections with door sensors, the system has even set itself off Ive had all of my sensors and keypad replaced already still dosnt work.
    Read More
  8. User Score
    2
    May 3rd, 2019
    3 people found this review helpful!
    Home security “professional installation” is the worst. The guy did not have a clue how most of the equipment works or where to place it. Since the entire system only comes with 1 motion detector, I later wanted to add a couple more, but xfinity insists that I pay $50 to have someone install them. There is no way to buy extra equipment and add it myself. These are basic devices that literally get stuck onto the wall with double-sided tape, and get paired with the system. I have actually had two pieces of equipment fall off and had to use super glue to keep them in place. Still, no way around having “professional installation”. Customer service just does not care. I have been a customer for years. I dont understand it.
    Read More
  9. User Score
    1
    April 26th, 2019
    2 people found this review helpful!
    Had an appointment to install outdoor camera. Tech came out and said he can’t install outdoor camera at duplexes or townhouses. He said it’s a liability thing? They should have asked that when I made the appointment! I own my condo Don’t know why that would be an issue to install a camera. Thinking of getting all new system. I need outdoor camera. My front door is boarded up at the moment because of a break in. If I can’t get a camera outside I guess I will cancel the mediocre service with Comcast.

    Also when my door was busted down it took Comcast ages to answer and then they put me on hold for what seemed like an eternity. I kept telling them yes call the police and it took me speaking to 2 people before they said they would! It was about 30 minutes before the police were notified. I got there before they did. Then I get a call from Comcast 30 minutes later and asked if I needed the police????? Luckily I was talking to the police Not very professional service in a crisis situation.

    Read More
  10. User Score
    0
    April 25th, 2019 Brighton, CO
    1 people found this review helpful!
    Very disappointed with Xfinity Home Security. I accidentally set off my alarm and the cops took 2 hours to show up, waking me up out of a dead sleep at 1:30 in the morning! Not very safe home security system if you ask me!
    Read More
  11. User Score
    1
    April 19th, 2019 Gig Harbor, WA
    0 people found this review helpful!
    As a wife and mother with a husband that travels very frequently, this home security system does not make me feel safe in the least bit. Camera quality is poor and breaks frequently. It does not record every movement, even has missed the ups man a few times. Takes forever to load the live camera feed and usually there is a lag. Overall poor quality.
    Read More
  12. User Score
    0
    April 16th, 2019
    0 people found this review helpful!
    Is anyone else having problems with Comcast doing software updates at night and turning off their system while it is armed. It’s hapoened twice that I know of. I complained to their customer service the first time, but the dummies did it again. Any solution other than dumping the company?
    Read More
  13. User Score
    0
    March 25th, 2019 Woodbridge, VA
    5 people found this review helpful!
    Had the service for about a year and had issues constantly. We just found out that our camera went out and we “own” it so have to replace it. Tech told us don’t bother replacing since its outdoors and will go bad again from the elements. He reccomended ring or buy our own cameras without the service. Pretty bad when someone who works for Comcast
    tells you that. I wish they had told me this prior to them drilling holes in our house and installing this crappy system. But he said Sales and Install are different and they just want you to buy. STAY FAR AWAY!
    Read More
  14. User Score
    10
    March 13th, 2019 Olive Branch, MS
    0 people found this review helpful!
    Shout out to De’lano in Xfinity Home Security Sales ! He not only brightened my day he made my day ! Thank you for the awesome customer service experience Mr. De’Lano from Phoenix,Arizona in the Xifiniy Home Security Sales Department.
    Read More
  15. User Score
    0
    February 23rd, 2019
    6 people found this review helpful!
    worst home security, most of the sensors failed to connect, thermometer failed to connect after replacing the batteries, 3 cameras failed to connect every other night, and the touchscreen don’t work most of the time and every time you call for support the customer always want to send a technician which you have to pay costly every time those giys fix it….what a rip off
    Read More
  16. User Score
    1
    February 20th, 2019 Daly City, CA
    2 people found this review helpful!
    I bought into their package of home security and gigabit internet access. I have wireless sensors. The installer glanced at my mounted controll panel and immediately said my current system is not supported. He also said that a sensor has to be installed in the front door. Mandatory. I do not want a sensor in the front door because i have a heavy gate protecting the front door. I dont see a reason why a sensor has to be in the front door nor could he explain why. I told him i will think it over and reschedule, if i decide.
    Read More
  17. User Score
    0
    February 8th, 2019 Naperville, IL
    6 people found this review helpful!
    System does not work half the time. The real problem is it appears to be working as far as saying it’s armed, but when something happens that should trigger an alarm it doesn’t go off. I have been dealing with this issue for almost 3 months and still not fixed…..Even if it ever does work correctly I don’t think I would be comfortable knowing the system is so bad.
    Read More
  18. User Score
    2
    February 8th, 2019
    4 people found this review helpful!
    My experience with the Xfinity home security system was so bad that I cancelled them after 3 weeks of moving into our new home. They sent out a technician to set up my home security system and it took him 7 hours to complete the job. He had to call out another technician to come to assist him after hours of confusion and not knowing what he was doing. Since the initial technician, I had to call two more times to have someone come out to try and fix the disaster he set up. Xfinity is sending out subcontractors to install their systems and these contractors don’t know what they are doing.

    The intruder alarm went off two times in the middle of the night and then the alert beep (open door) would go off at all times of the night . After 3 weeks of this, I am going back to ADT. Xfinity home security does not belong in this business and Comcast should stick to WIFI and Cable TV.

    Read More
  19. User Score
    0
    February 5th, 2019 Hammonton, NJ
    1 people found this review helpful!
    Absolute worst security system i have ever had. motion sensors dont work at all. Simplisafe is much better and actually works as it should, including the motion sensors.
    Read More
  20. User Score
    1
    January 29th, 2019 Hunt Valley, MD
    1 people found this review helpful!
    We have had 3 false alarms to our home because our system keeps going off. Not only did the police have to come out to yet another false alarm I had to leave work. They’re sending a tech to yet again reboot and “fix” the system. Because I am locked into a contract ( and I respect that) I asked that they possibly include a camera so that rather than have the police come yet again and have to leave work yet again. They acted as though I hadn’t spoken. At this point I’m paying for the anxiety of alarms going off and police visits rather than safety. Absolutely absurd!
    Read More

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Our Score
6.2
User Score
2.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-39.99

Install & Equipment Fee

$0-1200

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

444
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392