In addition to providing TV and Internet, Xfinity now offers home security and home automation services. We have done our research on the Xfinity, the packages they offer, their pricing, the quality of their equipment and how they stack up to industry leaders. We spell it all out for you here:
Various Package Options
Xfinity Home Security offers an array of different security and home automation packages to meet just about everyone’s needs. The cost ranges from $19.95-$109.99 per month with a 2 year service agreement.
Professional or DIY Installation
Xfinity Home Security gives customers the option of installing the equipment themselves or for an additional fee of $99 opt for a professional installation.
Xfinity Home Security utilizes cutting edge technology in all of their packages; from touch screen wireless keypads to remote thermostat control and mobile video monitoring.
Compatible with your Current Security Equipment
Customers who switch to Xfinity from their current home security company can opt to use their current equipment, which can help to save them a substantial amount of money.
Minimum 2-Year Agreement
Xfinity Home Security requires a minimum 2-year contract (service agreement) no matter the package that a customer selects. Many other industry leaders give consumers a variety of service agreement lengths or don’t require a service agreement at all.
After the first year of service, Xfinity Home Security increases the minimum monthly fee which can be misleading to consumers who think the minimum fee is locked in for the length of the service agreement.
Additional Xfinity Services Required
For the most basic home security packages – Xfinity Home Secure 150 and 300 – Xfinity requires that the consumer switch to xfinity internet.
For the more comprehensive plans – XH Secure 300 Starter Triple Play with 75 mbps or 150 download speeds – Xfinity requires a complete internet, home security, cable bundle. These packages don’t include all of the equipment advertised, but are only available at an additional fee.
More Costly than Leading Competitors
Xfinity’s monthly rate, equipment, monitoring and installation fees are higher than leading competitors. Also, as stated above the monthly rate increases after the first year of service, unlike many industry leaders who have a price-lock guarantee.
Xfinity Home Security charges more fees than many comparable home security companies. Professional Installation is not included in the equipment purchase, but costs an additional $99. Also if problems arise with the system or it malfunctions for any reason, the service agreement does not cover any repair or maintenance fees.
Whats more is that Xfinity advertises an array of equipment options with each package. However, most of the equipment is not included but are sold separately.
Xfinity Home Security Offer 4 Different Packages:
Xfinity Home-Control 150
Xfinity Home Secure 300
XH Secure 300 Starter Triple Play
XH Secure 300 Starter Triple Play
Xfinity home security and automation services fall under the “Xfinity Home” branch of their company. Unfortunately for those who are not currently Xfinity customers, they will have to switch their TV and Internet services over to Xfinity in order to use the home security services. That being said, for those who are already Xfinity customers and are looking into adding home security to their bundle, there is detailed information available to help with the purchasing decision.
Contract and Cancellation
All of Xfinity’s minimum term agreements last at least two years regardless of the package a customer chooses to go with. Two year agreements are relatively standard within the home security industry where customers are not required to purchase the equipment.
If a customer decides to cancel or downgrade any of their services found in a specific package before the two year agreement is up, a cancellation or “early termination fee” (unless cancellation takes place within the first thirty days after installation or activation takes place) will apply. If cancellation takes place within the initial 30 days after installation or activation, any and all equipment will have to be sent back and an early termination fee will not be charged.
Xfinity home security offers 24/7 professional monitoring. Monitoring features included with the two-year agreement include:
- Smoke monitoring
- Water detection alerts
- Battery and cellular back-up
- UL-certified central security station
- Real-time text and email alerts
- Smoke monitoring (if secondary smoke detectors have been purchased)
Monitoring features associated with the home automation services will vary depending on what package customers choose to sign up with.
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