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#91
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Xfinity Home Security (Comcast)

This company offers installation options and cool technology, but rates are high and other Xfinity services are required.

Our Score
5.6
User Score
2.1

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Our Score
5.6
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.95

Up-Front Costs

Activation, Install & Equipment
$99 to $399

Technology & Equip.

10/10 = BEST
7/10

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
80% balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
6 Years

B+

Customer Support

Good, Bad, Limited
Bad

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
331

This Review is maintained by Isaac Ericksen

Review Last Updated: September 22, 2016

Expert Review Company Video Equipment Information Contract Details Consumer Reviews

In addition to providing cable and Internet, Xfinity also offers home security and home automation services via its wireless broadband network. The company has several equipment packages and cutting edge technology available—at a price.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.6
$19.99 - $42.99
$0

#2

8.4
$34.99
$99.95

#3

4.2
$34.99
$0

#91
xfinity-130x130

2.1
$39.95
$99 to $399

The Good

  • Various package options
  • Professional or DIY installation
  • Top-of-the-line technology
  • Compatible with your current security equipment

Various Package Options

Xfinity Home Security offers a variety of different security and home automation packages to best meet each customer’s individual needs. The cost for a 2-year service agreement ranges from $19.95 to $109.99 per month. See the Equipment Information section below for details on each package.
ADT-Guy

Professional or DIY Installation

If you are comfortable installing your own system and would like to save a little cash, Xfinity Home Security gives you the option to perform a DIY installation at no cost. However, if you would prefer to have a professional install your home security system, Xfinity offers professional installations for $99.

Top-of-the-Line Technology

You won’t find any old-school equipment with Xfinity Home Security; the company utilizes cutting edge technology in each of its packages, including touch screen wireless keypads, remote thermostat control, and mobile video monitoring.

Compatible with Your Current Security Equipment

If you already have a security system from a different company and would like to switch to Xfinity, you can opt to use your current equipment. This feature can be a substantial money-saver because you won’t be required to purchase a whole new equipment package when you switch.

The Bad

  • Minimum two-year agreement
  • Price increases
  • Additional Xfinity services required
  • More costly than leading competitors

Minimum Two-Year Agreement

Xfinity Home Security requires a minimum two-year contract, regardless of the package that a customer selects. Although this contract length is sorter than the industry average of three years, there are some companies that offer a variety of service agreement lengths or do not require a contract at all.
ADT-Guy

Price Increases

Monthly fees are not locked in for the entire length of the service agreement; Xfinity Home Security reserves the right to increase the fee after the first year of service.

Additional Xfinity Services Required

In order to take advantage of Xfinity Home Security, you’ll have to utilize other Xfinity services. For the most basic home security packages (Xfinity Home Secure 150 and 300), you’ll be required to have Xfinity internet. For the more comprehensive home security plans (XH Secure 300 Starter Triple Play with 75 or 150 mbps download speeds), Xfinity requires you to have its complete internet and cable bundle.

More Costly than Leading Competitors

Although Xfinity’s home security technology is impressive, it comes at a price. For the most part, the company’s monthly rates, equipment, monitoring, and installation fees are higher than leading competitors. Additionally, if anything goes wrong with the system, maintenance and repairs are not covered.

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The Bottom Line

Xfinity Home Security offers multiple equipment packages, top-of-the-line technology, and professional or DIY installations. However, those who are not existing Xfinity customers will be required to utilize other Xfinity services in order to take advantage of the company’s home security features. Additionally, customers are required to sign into a two-year contract with no price-lock guarantee, so they may experience rate increases after the first year.

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Equipment Information

Xfinity Home Security offers four different packages:

Xfinity Home-Control 150

  • $19.95/month for the first 12 months with 2-year agreement
  • DIY or professional installation starting at $99
  • 1 hub
  • 1 motion sensor
  • 1 door or window sensor
  • 1 indoor/outdoor camera or 1 thermostat
  • 1 lighting controller

Xfinity Home Secure 300

  • $39.95/month for the first 12 months with 2-year agreement
  • Free professional installation
  • 1 touch screen controller
  • 3 door or window sensors
  • 1 wireless keypad
  • Possible free security camera

XH Secure 300 Starter Triple Play

  • $99.99/month with 2-year agreement
  • Professional installation starting at $349
  • 1 touch screen controller
  • 1 motion sensor
  • 1 wireless keypad
  • 5 door/window sensors
  • Up to 75 mbps internet
  • Xfinity X1 with 140+ channels
  • HBO for 12 months

XH Secure 300 Starter Triple Play

  • $109.99/month with 2-year agreement
  • 1 touch screen controller
  • 1 motion sensor
  • 1 wireless keypad
  • 5 door/window sensors
  • 150 mbps internet
  • Xfinity X1 with 140+ channels
  • HBO for 12 months

 

Contract Details

Contract and Cancellation

All of Xfinity’s home security contract agreements last for a minimum of two years, regardless of the package a customer chooses to go with. Service agreements are relatively standard within the industry, especially when the customer is not required to purchase the equipment.

If a customer would like to cancel or downgrade any of the services in a specific package before the two-year agreement is up, an early termination fee will apply. However, the customer does have 30 days after installation or activation to cancel and return all equipment without being charged an early termination fee.

Monitoring

Xfinity Home Security offers 24/7 professional monitoring. Some monitoring features available with a two-year agreement include:

        • Smoke monitoring
        • Water detection alerts
        • Battery and cellular back-up
        • UL-certified central security station
        • Real-time text and email alerts

Please note that the monitoring features a customer actually receives will vary depending on the package that they choose.

 

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331 Xfinity Home Security (Comcast) Reviews

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  1. User Score
    0
    September 17th, 2016 Albuquerque, NM
    1 people found this review helpful!
    I have only had this home security system for 38 days and it has been nothing but problems from the service to the price! I got this system to monitor my home because I have a soon-to-be husband who will not stop breaking in to my home. 30 days in my cameras were shut off and my home was cleaned out by guess who! This is the most ridiculous security system I’ve ever installed! I’m better off buying a system with no monitoring!
    Read More
  2. User Score
    0
    September 15th, 2016 Nashville, TN
    2 people found this review helpful!
    I cannot advise enough that you do not select Comcast for your home security needs. At installation I informed the subcontracted installer that I did not plan to keep the home security system for the full term. I was told that it would be o.k., that I would be required to turn in the equipment only or be charged a fee. So, after deciding I no longer wanted the service….I attempted to turn in the equipment on two occasions; both times the local Comcast office was not prepared to receive the equipment (printer not working, etc). I then see a mark on my credit report where Comcast turned me over to collections. Collections is requiring $786 for early termination???? After speaking with Comcast, who showed zero interest in assisting me until I escalated the situation, I was able to get nowhere. They told me that I was bound by a contract. What contract were you bound by Comcast? My service was spotty at best and you failed to hold up to your customer guarantee. I never required or requested compensation for the unstable network or slower than promised speeds. In short, as a Comcast customer, all obligations and commitment are on your end. Do not do business with these guys unless you want a similar experience!

    Comcast Customer Guarantee; respect your time, Simplify your experience, Make things right if we fall short

    Not much of a guarantee if you do not stand by it!!!

    Read More
  3. User Score
    0
    September 9th, 2016 Chicago, IL
    4 people found this review helpful!
    We had the system installed about 6-9 months ago. It worked for 2 months then the misery started. Door and window sensors quit communicating with the control pads, couldn’t arm the system with the problem, control pad went bad, motum went bad, security cameras went bad and no longer transmitted pictures. Each call with Customer Care was a 30-45 minute run around. Each service guy who arrived to fix created a worse mess. Customer Care continued to tell us when they diagnosed it from afar all was in perfect working condition, when we were seeing the system control pad communicating a failure of system and having no camera reception pictures. In total, days were spent with customer care and installation guys. Today, after 3 days of calls, 2 days of in home service guys, Internet, modem, cameras and front door sensor STILL NOT WORKING. insult to injury, the service guy that was supposed to show up today never came. Customer Care is now telling my husband to get on a ladder and move the front door sensor to see it that fixes the problem. Take my advice- DONT WASTE YOUR TIME OR YOUR MONEY ON X-Finity/ Comcast SECURITY SYSTEM. Also, don’t be a victim of believing the x-finity commercials that say they are focused on Customer Care, they run you around, don’t fix the problem, transfer your calls around and their service guys are notorious for not showing up.
    Read More
  4. User Score
    0
    August 29th, 2016 West Palm Beach, FL
    5 people found this review helpful!
    The worst customer service. They transfer you all over the place when you call. They give inaccurate information. They can never resolve the problem. Is there a rating below zero?
    Read More
  5. User Score
    0
    August 27th, 2016 Naperville, IL
    3 people found this review helpful!
    The home security system is easily hacked. If you have an X that has your social number consider it useless. Video and activity was deleted as I was watching the tape of a break in. The agents have been unable to help, there is no cloud storage back up as with other systems, no way to monitor log in activity. Very angry as I am being repeatedly broken into and the system continues to fail me. I am going to try to get out of this contract. Most unhappy.
    Read More
  6. User Score
    2
    August 22nd, 2016 Coppell, TX
    2 people found this review helpful!
    I work in IT. I have to have complete top-down, bottom-up control of my home network. It is my tiny domain of the internet and within it I am King and despot. Not so with Xfinity Home. No, with Xfinity Home you can’t use your own router. No, your router has to be put into bridge mode, which means it might as well not exist. All wifi capability is turned off. No, you HAVE to use a badgeless, nameless wifi router of questionable quality rather than the 300 dollar Ferrari of the router world you recently bought that does doughnuts around those (also nameless) Arris abominations that that Xfinity tries stuffing down your throat. So you’re stuck using a possibly unreliable router to not only surf the net and stream movies, but also to protect your home. Other security systems use a base station connected to your router which uses one of the many IoT protocols to communicate with the other security devices throughout the house. That’s a much better, safer system to install. This is like trying to send man to the Moon on a crop duster. And that’s before even pointing out that Xfinity will eventually inexplicably raise your rates.
    Read More
  7. User Score
    0
    August 14th, 2016 Mystic, CT
    2 people found this review helpful!
    Comcast techs are not equipped to accomplish what the jobs entails. When a tech talks to Comcast to set another appointment, (for the right type of tech to do the job) the exact requirements don’t get passed. Four techs in two months – only one was effective – others were a waste of time. When we bundled phone, computer, tv and security system, we were told a security system takeover was no problem, but one tech said it was not possible to take over motion sensors. That tech indicated that (Comcast) sensors could be installed at no cost to us. Another tech showed up next day and did not have sensors. Said he was not an “alarm” guy. When he called Comcast to reschedule, the “agent” on the phone tried to charge us $10 per sensor. Again – inconsistency and bumbling. NO – I would not recommend Comcast to my worst enemy.
    Read More
  8. User Score
    3
    July 17th, 2016 Pittsburg, CA
    3 people found this review helpful!
    Live stream camera is not live at all, it has a 20 second delay even though it shows the seconds on the screen.
    Read More
  9. User Score
    0
    July 14th, 2016 Chicago, IL
    4 people found this review helpful!
    No XFinity service install is not professional, I had to cancel an installation because the service person did not know his job order or have or bring all of the security equipment on the order sheet that was to be installed. Made a second appointment to have the security installed and they never showed up. Really bad customer service. Looking at other options. You would think for the cost which is high they could get it right.
    Read More
  10. User Score
    9
    July 12th, 2016 Detroit, MI
    3 people found this review helpful!
    Happy Customer.

    Own xfinity home for 5 months. Ours is existing system taking over to Xfinity. So no wireless devices (like sensors/motion).

    First week – we did get false alarm as Xfinity home updating firmware while armed caused false alarm.

    Otherwise no issues. Works great compare to previous alarm system.

    Read More
  11. User Score
    10
    July 10th, 2016 Dallas, PA
    6 people found this review helpful!
    I’m not sure why there are so many bad reviews of this service. I have had it for a few months now and never had one issue or false alarm. The motion detector works well, camera is always connected and recording, etc.

    It is also way cheaper than most other services. I did a lot of shopping around.

    Read More
  12. User Score
    0
    July 9th, 2016 Chalfont, PA
    3 people found this review helpful!
    This service half the time did not work. In the 6 months that I had the service, I have had over 8 service calls to come fix the service, as the cameras were almost always out and never worked for more than 2 weeks at a time. I did not feel secure and safe with their cameras and home security service. I was continuously charged full price every month even though Xfinity was well aware that my service was not up and fully functional. I got tired of having to take the day off of work to wait at home for a technician to come out and “fix” the issue only for the service to go back out two weeks later. I canceled the service in April; however, they still charged me in May and June and I am still going back and forth to get those charges reversed. I would NEVER recommend this service to anyone. Oh and every time I would call in to Xfinity to inform them of nonworking service, they would try to upsale me each and everytime…How about getting the service to work instead of trying to get me to purchase more services!
    Read More
  13. User Score
    0
    July 2nd, 2016 Canton, GA
    7 people found this review helpful!
    We had home security installed with other services is 9/14 and signed the two year contract. The two gentlemen that came out to install were in a hurry and put the keypad downstairs but assured us we could move it to the master bedroom. WRONG… we had issues with connection from the first day and could only arm and disarm from the downstairs where both pads were located. We moved after one year, were assured the contract would not start over and just had to pay a transfer fee and for ALL new equipment because of course things had upgraded in that year and our equipment was out of date.. Called today to meet my 90 day cancellation deadline to find with our move last sept the technician failed to inform me I was signing not only for a transfer of service BUT for a NEW CONTRACT! So I am now another 13 months out and have NEVER used our system once in the past 21 months. Customer service told me they would send me a copy of the signed contract from last sept and basically for me to get over it, and enjoy my piece of crap system and less than human customer service/-: RUN FAR FAR FAR away from xfinity home!!!! Daily communication error messages, dead battery indicator lights, and the motion detectors fall off the walls!
    Read More
  14. User Score
    2
    June 30th, 2016 Highland Park, IL
    2 people found this review helpful!
    The system can’t even tell me what sensor is having problems unless I call in…in which case you don’t get a human but a robot menu that is excruciatingly painful to get to a human (scream “agent” as loud a you can). Then there’s the fun part of their modem/router not liking your own routers and network … WHHHAAATTTT?? Like be prepared to reboot OFTEN. Bad mistake and I’m a quad-play customer.
    Read More
  15. User Score
    0
    June 27th, 2016 Citrus Heights, CA
    5 people found this review helpful!
    Ive been a comcast customer for years now, this has been my experience, the motion sensors are very low quality and half your house will get taken out by the time the sensor cathces them. (my sister has xfinity home, says her’s are the same way) and this time around i moved out of state and they had to reconnect my services back up since they couldn’t tranfer them. i receive my first bill and call them why its so high ($236) i spent half the day calling.
    the first tech said sure ill change u back to the same “bundle” u had and when she switched me over to HOME so they could do that for me since they are different departments the home customer service agent was so rude and said she doesnt know why i was given such quotes that they arent available and that there was nothing she can do. i told her i was very dissapointed with paying more and wanted her to quote me other options, she said im sorry i cant help change your bill or bundle thats the best we can do
    ($157 monthly).
    so i called again hoping to get a different rep and that day i spoke to 5 reps, two of them hung up of me and the 3rd one was kind enought to call me back. like on purpose bcuz i said to the previous 2 to connect me to the department i wanted to disconnect it for good. they offered 3 months free at the end but i said no bcuz id save 90 bucks and be back with such ghetto customer service. the reps in the home department are really rude. ive never had false alarms but the touch screen constantly looses connection and just rebooting it doesnt work i have to call the tech people to do it themselves, once had the guy come out and fix it bcuz it constantly kept disconnecting. im glad im done with them. all the reps have different stories different prices and info.
    But if you are reading this after June 2016, and having them charge you for early terminiation of the security, supposedly you can cancel the 2 yr home agreement as long as u have the internet or another service with them, the rep said they spent alot of money getting that to their customers.. but then again, maybe another rep will tell you something different

    equipment – bad/ low quality/ malfunctioning
    customer service – worst i’ve ever had
    glad im done callig them at least for today

    Read More
  16. User Score
    0
    June 14th, 2016 Kansas City, MO
    2 people found this review helpful!
    Worst experience with a company I’ve had. They practiced the usual sign up at a low cost then it raises sharply. My fault for not researching further because of course they’re not going to be upfront about it. I had to move out of state and the cancellation process has been a nightmare. Hours spent in the phone and each time getting a differe story. It stinks to feel so helpless and have no idea how to do anything about it. I was just told they would only charge me $200 because they care and not the $600 it should be? I am so confused at this point about how the fee goes up and down depending on who I talk to. Bottom line; read the contract closely. If something happens in your life and you have to move to wear it cannot be transferred, you will be out a lot of time and money
    Read More
  17. User Score
    0
    June 13th, 2016 Garden City, NY
    1 people found this review helpful!
    Home security very unreliable. Constantly failing for one reason or another. Wish I had never purchased this system.
    Read More
  18. User Score
    1
    June 2nd, 2016 Katy, TX
    5 people found this review helpful!
    My cameras and touchscreen hardly ever works…when equipment doesn’t work my home is not secured!!! Worst home monitoring service ever!! Highly dissatisfied! >:\
    Read More
  19. User Score
    0
    June 1st, 2016 Middle River, MD
    3 people found this review helpful!
    Horrible. The system is supposed to be fine for dogs under 80 lbs. We had this system installed less than 24 hours ago and have had more than 10 false alarms since then. Our dogs are 12 and 25 pounds. The 1 800 Xfinity number is not working and it took me 2 hours to just get in touch with a customer service representative- and that was only after the alarm company supervisor transferred me directly.
    Read More
  20. User Score
    3
    May 23rd, 2016 Sherwood, OR
    1 people found this review helpful!
    Failing equipment, no longer under warranty after contract expires.
    Read More

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Our Score
5.6
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.95

Up-Front Costs

Activation, Install & Equipment
$99 to $399

Technology & Equip.

10/10 = BEST
7/10

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
80% balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
6 Years

B+

Customer Support

Good, Bad, Limited
Bad

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
331
Our Score
9.4
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99 - $42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,246