Best Home Security Companys

121 Companies 13,406 Real Customer Reviews

rkSLisrAPIpwRBxXvrjwFQ9KcTcG334U2t7ReVAi
Current

What Others Are
Researching Right Now:

#26
rkSLisrAPIpwRBxXvrjwFQ9KcTcG334U2t7ReVAi

Xfinity Home Security (Comcast)

Similar to: Frontpoint Security

Our Score
6.2
User Score
2.1

Visit Site

Our Score
6.2
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
419

This Review is maintained by Chase Sagum

Review Last Updated: July 26, 2018

Xfinity is the TV/Internet provider operating under the Comcast company name. In addition to providing cable, high-speed internet, and internet security, Xfinity home security systems are also offered with home automation services via its wireless broadband network. The company has several equipment packages and cutting-edge technology available—at a price.

Security System Overview

Xfinity Home is a bundled feature of Comcast Xfinity and requires users to use Xfinity internet.  Whether you have an existing alarm system or would like to add security devices such as window sensors or a motion detector for added protection, Xfinity technicians can help. All systems and monitoring plans include:

  • 24/7 professional monitoring
  • Real-time alerts
  • Battery and cellular backup (should Xfinity wifi or internet go out)

Smart Home Control – Xfinity Integration

Aside from the in-home control panel, customers can arm or disarm their system with the Xfinity mobile app.  Live video monitoring, thermostat, light control, and more are available with additional equipment. As Xfinity Home and internet come integrated, users may also access Xfinity Home monitoring directly from the TV. Using Xfinity X1 and the X1 Voice Remote, customers can use voice commands like “Xfinity Home cameras” to view live video monitoring, and more.

The Good

  • Various package options
  • Professional or DIY installation
  • Top-of-the-line technology
  • Compatible with your current security equipment

Various Package Options

Xfinity Home Security offers a variety of different security and home automation packages to best meet each customer’s individual needs. The cost for a 2-year service agreement ranges for $39.99 per month.

Professional or DIY Installation

If you are comfortable installing your own system and would like to save a little cash, Xfinity Home Security gives you the option to perform a DIY installation at no cost. However, if you would prefer to have professional installation for your home security system, Xfinity offers professional installations for its customers at $99.

Top-of-the-Line Technology

You won’t find any old-school equipment with Xfinity Home Security; the company utilizes cutting-edge technology in each of its packages, including touch screen wireless keypads, remote thermostat control, window sensors and door sensors and mobile video monitoring via the Xfinity Home app.

Compatible with Your Current Security Equipment

If you already have a security system with sensors from a different company and would like to switch to Xfinity, you can opt to use your current equipment. This service can be a substantial money-saver because you won’t be required to purchase a whole new equipment package and control panel when you switch.

Monitoring

Every Xfinity home security system includes 24/7 professional monitoring service. You will also be able to arm, disarm and control your system remotely via the mobile app.

Additional Features

With a one-time equipment fee, features like smoke monitoring, live video monitoring via security cameras, addtional sensors and devices can be added to your plan. 24/7 video recording with the ability to record, rewind, and review up to ten days of video footage can be added for an addtional $9.95/mo. per camera

The Bad

  • Minimum two-year agreement
  • Price increases
  • Additional Xfinity services required
  • More costly than leading competitors
  • Poor customer reviews

Minimum Two-Year Agreement

Xfinity Home Security requires a minimum two-year contract, regardless of the package that a customer selects. Although this contract length is shorter than the industry average of three years, there are some companies that offer a variety of service agreement lengths or do not require a contract at all.

Price Increases

A customer’s monthly fee is not locked in for the entire length of the service agreement; Xfinity Home Security reserves the right to increase the fee after the first year of service.

Additional Xfinity Services Required

In order to take advantage of Xfinity Home Security, you’ll have to utilize other Xfinity services. For the most basic home security packages (Xfinity Home Secure 150 and 300), you’ll be required to have Xfinity high-speed internet. For the more comprehensive home security plans (XH Secure 300 Starter Triple Play with 75 or 150 Mbps download speeds), you need to have one of the Xfinity home packages. These include the bundle of both internet and Xfinity TV.

More Costly than Leading Competitors

Although Xfinity’s home security technology is impressive, it comes at a price. For the most part, the company’s monthly rates, equipment, monitoring, and installation fees are higher than leading competitors. Additionally, if anything goes wrong with the system, maintenance and repairs are not covered.

Poor Customer Reviews

Based on user reviews we’ve received, common customer complaints include installation problems and delays, billing issues resulting in fees, and poor customer service. Xfinity currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 300+ people have shared their experience here with Xfinity Home Security and on average, those people have said their experience was roughly a 2/10.

The Bottom Line

Xfinity Home Security offers multiple equipment packages, top-of-the-line technology, and professional or DIY installations. However, those who are not existing Xfinity customers will be required to utilize other Xfinity services in order to take advantage of the company’s home security features. Additionally, customers are required to sign into a two-year contract with no price-lock guarantee, so they may experience rate increases after the first year. The big thing to watch out for with the company is the customer reviews. You can read all our Xfinity Home Security reviews below. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#26
rkSLisrAPIpwRBxXvrjwFQ9KcTcG334U2t7ReVAi

2.1
$39.99
Undisclosed

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

419 Xfinity Home Security (Comcast) Reviews

1. Select Your Rating:

231
67
21
16
5
8
4
5
8
6
48
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    October 12th, 2018 Arlington, VA
    1 people found this review helpful!
    Could not wait for my 2 year contract to end. Bad, Bad, Bad customer Service!
    Read More
  2. User Score
    0
    October 4th, 2018
    1 people found this review helpful!
    Absolutely horrible service. I was over charged, the equipment didn’t work properly, and the technician didn’t explain the contract properly! Do not use this company ever!!!!
    Read More
  3. User Score
    0
    September 24th, 2018
    2 people found this review helpful!
    my xfinity home security system was not properly installed, so now im facing fines from the local police department because the system sends out false alarms, customer service in this issue has not been pleasant despite me telling these customer service representatives im a disabled combat veteran, they refuse to fix the problem and instead blame me for their equipment malfunction
    Read More
  4. User Score
    1
    September 14th, 2018
    2 people found this review helpful!
    Sitting quietly at home, alarm/siren goes off, smoke detector starts blaring, CAN’T TURN IT OFF!!! Monitoring company calls, I explain there’s no emergency but the system won’t shut down. They say, “we’ll transfer you to customer service”. WHAT? Next thing I hear is “Welcome to Comcast, for English press 1” I’ve got sirens going off, I can’t think and they send me to a phone queue? Keypad is unresponsive, phone app is unresponsive, touchpad is unresponsive. I call the Home Monitoring phone number and get a message saying, “for technical support please call Comcast Customer Service”. Sirens still going off. I run around the house and unplug the AC power, the modem, the battery backup, the touchpad battery and finally get a ladder and rip the smoke detector off the ceiling and remove it’s battery. Blessed SILENCE! I drive down to the Comcast store in a rage and wait for an hour while they determine they can’t do anything but set up a service appointment for the next day! WTF? You have sirens going off due to an equipment failure and there’s NO phone number to call, NO person to contact for assistance? I’m so disgusted I could spit! I eventually go home and plug things back in one at a time until the sirens goes off again and a “smoke detector tampered” message comes up on the touchscreen. Now the system won’t arm unless the smoke detector is replaced meaning NO HOME SECURITY until a tech shows up. THIS IS PURE BS!!! Oh, but I signed a two year contract. DON’T DO IT! AVOID XFINITY HOME AT ALL COSTS!!!
    Read More
  5. User Score
    0
    August 24th, 2018 Seattle, WA
    3 people found this review helpful!
    Wow – worst system ever. They can’t notify you if there is motion unless you constantly check your phone. It takes a few minutes to even load the app or see the cameras.

    HORRIBLE – DO NOT GET

    Read More
  6. User Score
    1
    August 17th, 2018
    3 people found this review helpful!
    HORRIBLE! HORRIBLE! HORRIBLE!!!! Nothing but billing issues due to over charging what was promised and HORRIBLE customer service. Ineish I would have read reviews before I lost so much money!
    Read More
  7. User Score
    0
    July 26th, 2018 Denver, CO
    4 people found this review helpful!
    What utter incompetence! I think we all expect some issues when dealing with a large monolithic provider like Xfinity but what I’ve endured the past several weeks has surprised even me. I ordered the service in early July and had an install scheduled 2 weeks later. The tech who arrived told me he was the “wrong tech” and couldn’t complete the job… having taken the day off of work I was less than thrilled but since he refused to do the work I had little choice and he rescheduled an appointment for the following week. Having taken another day off work, no one showed up for this appointment and they randomly rescheduled to a day a week later. I spent 2 hours on the phone with 7 different agents and all I received were empty “sorrys”. Now today is the 3RD no show from a tech… I have taken yet another day off work and they rescheduled for another week out. More time on the phone, more empty promises and still no resolution.
    Read More
  8. User Score
    1
    July 14th, 2018
    1 people found this review helpful!
    Security cameras go out every other month. Technicians never show up when they are supposed to resulting in more lost days with out service.
    Read More
  9. User Score
    2
    June 22nd, 2018 Salem, OR
    2 people found this review helpful!
    Poor customer service 2 yr contract. Connor wait to leave this service.
    Read More
  10. User Score
    0
    June 15th, 2018 Rutland, VT
    7 people found this review helpful!
    DO NOT BUY! If you thought the other Comcast services were bad, you haven’t seen anything yet. On install and before then when initially signing up I was told if I didn’t like it I could cancel free within 30 days. After about 4 days I realized how terrible the service was and tried to cancel only to find out that I would have to pay a $300 service fee to have everything removed. Decided to give it another try and figured I would get used to it, but two years later I seriously regret not just paying that initial fee to get this piece of garbage out of my house. Let’s just list some of the problems

    1. The technician installed an ancient router in the middle of my network because he couldn’t figure out how to connect the system the normal way which limits my internet speed from what should be 200 Mbps down to about 15 Mbps down. To get Comcast to fix their own mistake would be another ridiculous service fee just to get the tech to come out with no guarantee it would actually be fixed.
    2. The fire alarm is WAY too sensitive. The first time I cooked steak after having the system installed the fire alarm went off even though there was no significant smoke. Entered my code in the touchpad to disable the alarm, then got a call from Comcast to confirm everything was ok and thought that was then end of it. Despite confirm a false alarm twice the system contacted the local fire department anyway and got a warning that any further false alarms would incur a penalty fee. Immediately took the fire alarm out (have a much better networked system already in the house that was professionally installed unlike the garbage job the comcast guy did.)
    3. Any time you arm/disarm the system it makes an absolutely obnoxious noise that drives my cats crazy.
    4. Technician told us that even though there was a 2 year contract, that as long as you kept cable and/or internet service you could cancel without penalty. I don’t know if he was just lying to me or Comcast doesn’t have any consistent internal policy but I was quoted at over $1000 to cancel after the 30 day “grace” period plus an additional fee to have the technician come out and remove the equipment.
    5. This may be a local thing so may not apply to everyone, but it turns out when you have a security system installed the police department is notified and they require you to pay an additional $250 a year to them.

    Please, don’t subject yourself to this absolute garbage service. Choose literally anything else. We bought it to get a small discount on our homeowners insurance (which we never actually got anyway, I never got a clear answer on that except that our service didn’t qualify) but it was absolutely not worth it. Seriously, I can’t overstate the an absolute piece of garbage that is Xfinity Home Security.

    Read More
  11. User Score
    2
    June 12th, 2018
    3 people found this review helpful!
    cameras always go offline every night. this has to be one of the worst security systems ever!!!!!
    Read More
  12. User Score
    5
    May 28th, 2018 Denver, CO
    5 people found this review helpful!
    SUMMARY: Not bad if you want to bundle in a 2-year contract with other services, and are willing to dig around in the online documentation to learn the system. I would look for better options if you don’t already have Xfinity or don’t want to bundle. Usual subpar Comcast customer service. DOUBLE CHECK THE CONTRACT TERMS AND GET IT IN WRITING BEFORE AGREEING or just assume that you may be on the hook for large fees in the future. I’ve heard stories of long contract terms and dubious sales practices from other national security companies, so I don’t know if Xfinity is any worse than the others. My contract has a clause allowing for cancellation within the first 30 days with no termination fees and all money refunded. If you are having trouble within the first 30 days, I would cancel.

    DETAILS: The system is wireless. All management is through a tablet-like device or the phone app. A remote keypad may be used for entry/exit. Internet connectivity is required for full operation. Without Internet, my system uses a cellular backup to communicate with the monitoring station, but I don’t think the phone app works in that case. I think cellular backup is standard for all installations. If an alarm trips, and the system is then disabled without being disarmed, the monitoring station should still get the alarm. The controller has a battery backup in case of power loss. The door/window and motion sensors are battery powered; replacing sensor batteries is up to you, unless you want to pay to roll a truck.

    I have had Xfinity Home for over 4 years. In that time, 1 motion sensor failed, causing a couple of alarms. Comcast replaced it, but figuring out I needed to call for a bad sensor (rather than a dead battery I could replace) wasn’t easy. The monitoring center has always called when the alarm went off for any reason. On a couple of occasions when I couldn’t answer the phone, police were sent. In my area, I must pay the city $25/year alarm permit, and I get 5 false alarms in the year before police downgrade the alarms. Some of the reviewers on here seem to have weird ideas of how security systems work. If monitoring calls me, and can’t reach me, or I can’t give the password, of course I want the police sent. I think the most calls for police service I’ve had in a year were 2, and some years none. Given that I had a sensor fail in a manner that caused alarms, it’s possible that could happen again, and I would be less happy.

    As for customer service, the initial installer was OK, but didn’t thoroughly explain the system. When the motion sensor failed after almost 4 years, I also added more sensors. The upgrade installer was better than the first. Some features of the system I had to learn by doing my own research, which is not great if you’re not good at reading technical docs.

    In general, you get the “legendary” Comcast customer service. Phone waits can be long, but the phone reps I’ve dealt with have been fine. The contract terms are long (usually 2 years, I think), and termination fees tend to be high. The number of sensors included with the bundle is pretty small, so outfitting a large house may get more expensive that you think. As always with Comcast, there will be additional charges and/or the price will increase after the promo period. I don’t regret getting the system, but I may investigate my options after the next contract period is up in a few months.

    Comcast takes little to no liability when the system fails to detect a break in or triggers a false alarm, and if they decide I caused too many false alarms, they could come after me for damages. That’s in my contract. I don’t know how these terms compare to other companies.

    Read More
  13. User Score
    0
    May 17th, 2018
    7 people found this review helpful!
    My security cameras are hacked and it’s nothing Comcast will do about , but want me to pay my bill to them every month. I can’t leave home because the hacker takes my cameras off line and if I wasn’t home they would break in. I have to move because I don’t like for anyone to be able to take over my security cameras that I am paying for, Comcast won’t do nothing to help me, they want to send out their installers. They can’t do anything so why come out to my home.
    Read More
  14. User Score
    0
    May 8th, 2018 Fairfield, CA
    5 people found this review helpful!
    Terrible service, can’t support all forms of burglary protection, like glass break sensors. Outdated equipment. Filthy uninformed technicians that leave dirt marks all over you walls. Salespeople who don’t put the right notes in the instructions. Horrible phone support that takes at least 10 minutes for anyone to pick up the phone. Absolutely terrible experience start to finish. Had to cancel it the day after they installed due to all the misinformation and sub-standard execution. Need to file an insurance claim now to remedy the damage they did to my house. Took 40 minutes of my time to call them to cancel and file complaint. World class terrible consumer experience.
    Read More
  15. User Score
    0
    May 5th, 2018
    8 people found this review helpful!
    The worst company out there. My city billed me because of system caused false alarm. The system was on away mode and I was out of the house. The alarm went off, so I asked them to dispatch help. There was nothing/no-one. it was a system error. Happened twice in a year on random days and different sensors. Comcast won’t take any responsibility since according to them I signed an agreement, that all false alarms are my responsibility. So now I have to pay the city for their faulty system.

    I will NEVER BUY XFINITY HOME again ever. It might seem good for value with the package, but is the worst system and service out there.

    Read More
  16. User Score
    4
    May 3rd, 2018
    6 people found this review helpful!
    Cameras seem to get distorted allot of the time when people are walking.
    Camera has shown a person “that I knew and not stealing” go into my garage and nothing after that, did not show them coming out out what was taken out.
    Reboot of camera is more often needed than what it should be
    Read More
  17. User Score
    1
    April 24th, 2018
    4 people found this review helpful!
    I’ve had a recurring issue with my Xfinity Home security cam.
    However, after being on vacation and discovering that the camera failed during my absence- this doesn’t work for me and I am beyond livid. I called customer service and was told that they do NOT remove requirement. WTF?!!! So I am forced to keep and continue to pay for service I am not receiving??????? I was told I could cancel online but there is still 7 months remaining on the contract. Another WTF?!
    Tired of being the Screwed Consumer poster child. Bring it on, Xfinity!
    Read More
  18. User Score
    1
    April 20th, 2018
    6 people found this review helpful!
    I had Comcast Install 6 Cameras. It’s been 2 months and they still drop and refresh and do not run properly. Techs have been out 6-8 times with no solution. Zach inside sales was persistent on signing up but try getting him involved is been crickets!! NOT A GOOD SYSTEM at this time. I have requested a full refund. There are a lot better systems out there currently.
    Read More
  19. User Score
    3
    April 9th, 2018
    3 people found this review helpful!
    Why doesn’t Comcast monitoring call us when our alarm goes off? It went off again this morning because my husband couldn’t disarm the system due to the display acting funky. What’s the point of this system if we aren’t receiving the proper communication to make sure everything’s o.k.? This system is ridiculous! I’m almost regretting switching from our original system, which used to call us within 30 seconds after r ceiling alarm notification.
    Read More
  20. User Score
    3
    March 27th, 2018 Birmingham, MI
    5 people found this review helpful!
    there cameras stink. Every time it rains or snows they fog up and you can’t see anything that you are paying for. You only see a big blog on your screen so you can’t make out anything. It buffers constantly and takes a long time to connect.
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
6.2
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
419
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,252