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#90
xfinity-130x130

Xfinity Home Security (Comcast)

Requires Xfinity Internet, Home Automation, Expensive

Our Score
5.6
User Score
2.1

Visit Site

Our Score
5.6
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.95

Up-Front Costs

Activation, Install & Equipment
$99 to $399

Technology & Equip.

10/10 = BEST
7/10

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
80% balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
6 Years

B+

Customer Support

Good, Bad, Limited
Bad

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
326

This Review is maintained by Isaac Ericksen

Review Last Updated: August 22, 2016

Expert Review Equipment Review Contract Details The Bottom Line Consumer Reviews

In addition to providing TV and Internet, Xfinity now offers  home security and home automation services. We have done our research on Xfinity, the packages they offer, their pricing, the quality of their equipment and how they stack up against industry leaders. We spell it all out for you here.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.7
$19.99
$0

#2

8.3
$34.99
$99.95

#3

4.3
$34.99
$0

#90
xfinity-130x130

2.1
$39.95
$99 to $399

The Good

  • Various Package Options
  • Professional or DIY Installation
  • Top-Of-The-Line Technology
  • Compatible with your Current Security Equipment

ADT-Guy
Xfinity Home Security offers an array of different security and home automation packages to meet just about everyone’s needs. The cost ranges from $19.95-$109.99 per month with a 2 year service agreement. Xfinity Home Security gives customers the option of installing the equipment themselves or for an additional fee of $99 opt for a professional installation.
Xfinity Home Security utilizes cutting edge technology in all of their packages; from touch screen wireless keypads to remote thermostat control and mobile video monitoring. Customers who switch to Xfinity from their current home security company can opt to use their current equipment, which can help to save them a substantial amount of money.

The Bad

  • Minimum 2-Year Agreement
  • Price Increases
  • Additional Xfinity Services Required
  • More Costly than Leading Competitors
  • Additional Fees

Xfinity Home Security requires a minimum 2-year contract (service agreement) no matter the package that a customer selects. Many other industry leaders give consumers a variety of service
ADT-Guyagreement lengths or don’t require a service agreement at all. After the first year of service, Xfinity Home Security increases the minimum monthly fee which can be misleading to consumers who think the minimum fee is locked in for the length of the service agreement. For the most basic home security packages – Xfinity Home Secure 150 and 300 – Xfinity requires that the consumer switch to xfinity internet. For the more comprehensive plans – XH Secure 300 Starter Triple Play with 75 mbps or 150 download speeds –  Xfinity requires a complete internet, home security, cable bundle. These packages don’t include all of the equipment advertised, but are only available at an additional fee. Xfinity’s monthly rate, equipment, monitoring and installation fees are higher than leading competitors. Also, as stated above the monthly rate increases after the first year of service, unlike many industry leaders who have a price-lock guarantee. Xfinity Home Security charges more fees than many comparable home security companies. Professional Installation is not included in the equipment purchase, but costs an additional $99. Also if problems arise with the system or it malfunctions for any reason, the service agreement does not cover any repair or maintenance fees.

Whats more is that Xfinity advertises an array of equipment options with each package. However, most of the equipment is not included but are sold separately.

Equipment Review

Xfinity Home Security Offer 4 Different Packages:

Xfinity Home-Control 150

  • $19.95/month for the first 12 months with 2 year agreement
  • DIY Installation or Professional installation starting at $99
  • 1 Hub
  • 1 motion sensor
  • 1 door or window sensor
  • 1 indoor/outdoor camera or 1 thermostat
  • 1 lighting controller

Xfinity Home Secure 300

  • $39.95/month for the first 12 months with 2 year agreement
  • Free professional Installation
  • 1 touch screen controller
  • 3 door or window sensors
  • 1 wireless keypad
  • *Possible free security camera

XH Secure 300 Starter Triple Play

  • $99.99/month with 2 year agreement
  • Professional installation starting at $349
  • 1 Touch Screen Controller
  • 1 Motion Sensor
  • 1 Wireless Keypad
  • 5 door/window sensors
  • up to 75 mbps internet
  • Xfinity X1 with 140+ Channels
  • HBO for 12 months

XH Secure 300 Starter Triple Play

  • $109.99/month with 2 year agreement
  • 1 Touch Screen Controller
  • 1 Motion Sensor
  • 1 Wireless Keypad
  • 5 Door/Window Sensors
  • 150 mbps internet
  • Xfinity X1 with 140+ Channels
  • Hbo for 12 months

Xfinity home security and automation services fall under the “Xfinity Home” branch of their company. Unfortunately for those who are not currently Xfinity customers, they will have to switch their TV and Internet services over to Xfinity in order to use the home security services. That being said, for those who are already Xfinity customers and are looking into adding home security to their bundle, there is detailed information available to help with the purchasing decision.

Contract Details 

Contract and Cancellation

All of Xfinity’s minimum term agreements last at least two years regardless of the package a customer chooses to go with. Two year agreements are relatively standard within the home security industry where customers are not required to purchase the equipment.

If a customer decides to cancel or downgrade any of their services found in a specific package before the two year agreement is up, a cancellation or “early termination fee” (unless cancellation takes place within the first thirty days after installation or activation takes place) will apply. If cancellation takes place within the initial 30 days after installation or activation, any and all equipment will have to be sent back and an early termination fee will not be charged.

Monitoring

Xfinity home security offers 24/7 professional monitoring. Monitoring features included with the two-year agreement include:

    • Smoke monitoring
    • Water detection alerts
    • Battery and cellular back-up
    • UL-certified central security station
    • Real-time text and email alerts
    • Smoke monitoring (if secondary smoke detectors have been purchased)

Monitoring features associated with the home automation services will vary depending on what package customers choose to sign up with.

The Bottom Line

Xfinity Home Security uses top-of-the-line equipment and offers some innovative features, like x1 integrated monitoring right from your TV. For existing Xfinity internet and TV customers, it may be convenient to add Home Security to the bundle, consolidating all of your services to just one company.

However, If you’re not an existing customer of Xfinity, the cons really outweigh the pros. Our research shows that Xfinity has poor customer service, increasing monthly fees after just 12 months, a 2 year service agreement, the need to switch internet service providers and possibly cable providers, installation and maintenance fees… the list goes on and on.

Top Rated Home Security Companies here.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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326 Xfinity Home Security (Comcast) Reviews

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    Sort By:

  1. User Score
    2
    August 22nd, 2016 Coppell, TX
    0 people found this review helpful!
    I work in IT. I have to have complete top-down, bottom-up control of my home network. It is my tiny domain of the internet and within it I am King and despot. Not so with Xfinity Home. No, with Xfinity Home you can’t use your own router. No, your router has to be put into bridge mode, which means it might as well not exist. All wifi capability is turned off. No, you HAVE to use a badgeless, nameless wifi router of questionable quality rather than the 300 dollar Ferrari of the router world you recently bought that does doughnuts around those (also nameless) Arris abominations that that Xfinity tries stuffing down your throat. So you’re stuck using a possibly unreliable router to not only surf the net and stream movies, but also to protect your home. Other security systems use a base station connected to your router which uses one of the many IoT protocols to communicate with the other security devices throughout the house. That’s a much better, safer system to install. This is like trying to send man to the Moon on a crop duster. And that’s before even pointing out that Xfinity will eventually inexplicably raise your rates.
    Read More
  2. User Score
    0
    August 14th, 2016 Mystic, CT
    0 people found this review helpful!
    Comcast techs are not equipped to accomplish what the jobs entails. When a tech talks to Comcast to set another appointment, (for the right type of tech to do the job) the exact requirements don’t get passed. Four techs in two months – only one was effective – others were a waste of time. When we bundled phone, computer, tv and security system, we were told a security system takeover was no problem, but one tech said it was not possible to take over motion sensors. That tech indicated that (Comcast) sensors could be installed at no cost to us. Another tech showed up next day and did not have sensors. Said he was not an “alarm” guy. When he called Comcast to reschedule, the “agent” on the phone tried to charge us $10 per sensor. Again – inconsistency and bumbling. NO – I would not recommend Comcast to my worst enemy.
    Read More
  3. User Score
    3
    July 17th, 2016 Pittsburg, CA
    1 people found this review helpful!
    Live stream camera is not live at all, it has a 20 second delay even though it shows the seconds on the screen.
    Read More
  4. User Score
    0
    July 14th, 2016 Chicago, IL
    3 people found this review helpful!
    No XFinity service install is not professional, I had to cancel an installation because the service person did not know his job order or have or bring all of the security equipment on the order sheet that was to be installed. Made a second appointment to have the security installed and they never showed up. Really bad customer service. Looking at other options. You would think for the cost which is high they could get it right.
    Read More
  5. User Score
    9
    July 12th, 2016 Detroit, MI
    3 people found this review helpful!
    Happy Customer.

    Own xfinity home for 5 months. Ours is existing system taking over to Xfinity. So no wireless devices (like sensors/motion).

    First week – we did get false alarm as Xfinity home updating firmware while armed caused false alarm.

    Otherwise no issues. Works great compare to previous alarm system.

    Read More
  6. User Score
    10
    July 10th, 2016 Dallas, PA
    2 people found this review helpful!
    I’m not sure why there are so many bad reviews of this service. I have had it for a few months now and never had one issue or false alarm. The motion detector works well, camera is always connected and recording, etc.

    It is also way cheaper than most other services. I did a lot of shopping around.

    Read More
  7. User Score
    0
    July 9th, 2016 Chalfont, PA
    1 people found this review helpful!
    This service half the time did not work. In the 6 months that I had the service, I have had over 8 service calls to come fix the service, as the cameras were almost always out and never worked for more than 2 weeks at a time. I did not feel secure and safe with their cameras and home security service. I was continuously charged full price every month even though Xfinity was well aware that my service was not up and fully functional. I got tired of having to take the day off of work to wait at home for a technician to come out and “fix” the issue only for the service to go back out two weeks later. I canceled the service in April; however, they still charged me in May and June and I am still going back and forth to get those charges reversed. I would NEVER recommend this service to anyone. Oh and every time I would call in to Xfinity to inform them of nonworking service, they would try to upsale me each and everytime…How about getting the service to work instead of trying to get me to purchase more services!
    Read More
  8. User Score
    0
    July 2nd, 2016 Canton, GA
    4 people found this review helpful!
    We had home security installed with other services is 9/14 and signed the two year contract. The two gentlemen that came out to install were in a hurry and put the keypad downstairs but assured us we could move it to the master bedroom. WRONG… we had issues with connection from the first day and could only arm and disarm from the downstairs where both pads were located. We moved after one year, were assured the contract would not start over and just had to pay a transfer fee and for ALL new equipment because of course things had upgraded in that year and our equipment was out of date.. Called today to meet my 90 day cancellation deadline to find with our move last sept the technician failed to inform me I was signing not only for a transfer of service BUT for a NEW CONTRACT! So I am now another 13 months out and have NEVER used our system once in the past 21 months. Customer service told me they would send me a copy of the signed contract from last sept and basically for me to get over it, and enjoy my piece of crap system and less than human customer service/-: RUN FAR FAR FAR away from xfinity home!!!! Daily communication error messages, dead battery indicator lights, and the motion detectors fall off the walls!
    Read More
  9. User Score
    2
    June 30th, 2016 Highland Park, IL
    2 people found this review helpful!
    The system can’t even tell me what sensor is having problems unless I call in…in which case you don’t get a human but a robot menu that is excruciatingly painful to get to a human (scream “agent” as loud a you can). Then there’s the fun part of their modem/router not liking your own routers and network … WHHHAAATTTT?? Like be prepared to reboot OFTEN. Bad mistake and I’m a quad-play customer.
    Read More
  10. User Score
    0
    June 27th, 2016 Citrus Heights, CA
    3 people found this review helpful!
    Ive been a comcast customer for years now, this has been my experience, the motion sensors are very low quality and half your house will get taken out by the time the sensor cathces them. (my sister has xfinity home, says her’s are the same way) and this time around i moved out of state and they had to reconnect my services back up since they couldn’t tranfer them. i receive my first bill and call them why its so high ($236) i spent half the day calling.
    the first tech said sure ill change u back to the same “bundle” u had and when she switched me over to HOME so they could do that for me since they are different departments the home customer service agent was so rude and said she doesnt know why i was given such quotes that they arent available and that there was nothing she can do. i told her i was very dissapointed with paying more and wanted her to quote me other options, she said im sorry i cant help change your bill or bundle thats the best we can do
    ($157 monthly).
    so i called again hoping to get a different rep and that day i spoke to 5 reps, two of them hung up of me and the 3rd one was kind enought to call me back. like on purpose bcuz i said to the previous 2 to connect me to the department i wanted to disconnect it for good. they offered 3 months free at the end but i said no bcuz id save 90 bucks and be back with such ghetto customer service. the reps in the home department are really rude. ive never had false alarms but the touch screen constantly looses connection and just rebooting it doesnt work i have to call the tech people to do it themselves, once had the guy come out and fix it bcuz it constantly kept disconnecting. im glad im done with them. all the reps have different stories different prices and info.
    But if you are reading this after June 2016, and having them charge you for early terminiation of the security, supposedly you can cancel the 2 yr home agreement as long as u have the internet or another service with them, the rep said they spent alot of money getting that to their customers.. but then again, maybe another rep will tell you something different

    equipment – bad/ low quality/ malfunctioning
    customer service – worst i’ve ever had
    glad im done callig them at least for today

    Read More
  11. User Score
    0
    June 14th, 2016 Kansas City, MO
    1 people found this review helpful!
    Worst experience with a company I’ve had. They practiced the usual sign up at a low cost then it raises sharply. My fault for not researching further because of course they’re not going to be upfront about it. I had to move out of state and the cancellation process has been a nightmare. Hours spent in the phone and each time getting a differe story. It stinks to feel so helpless and have no idea how to do anything about it. I was just told they would only charge me $200 because they care and not the $600 it should be? I am so confused at this point about how the fee goes up and down depending on who I talk to. Bottom line; read the contract closely. If something happens in your life and you have to move to wear it cannot be transferred, you will be out a lot of time and money
    Read More
  12. User Score
    0
    June 13th, 2016 Garden City, NY
    1 people found this review helpful!
    Home security very unreliable. Constantly failing for one reason or another. Wish I had never purchased this system.
    Read More
  13. User Score
    1
    June 2nd, 2016 Katy, TX
    3 people found this review helpful!
    My cameras and touchscreen hardly ever works…when equipment doesn’t work my home is not secured!!! Worst home monitoring service ever!! Highly dissatisfied! >:\
    Read More
  14. User Score
    0
    June 1st, 2016 Middle River, MD
    2 people found this review helpful!
    Horrible. The system is supposed to be fine for dogs under 80 lbs. We had this system installed less than 24 hours ago and have had more than 10 false alarms since then. Our dogs are 12 and 25 pounds. The 1 800 Xfinity number is not working and it took me 2 hours to just get in touch with a customer service representative- and that was only after the alarm company supervisor transferred me directly.
    Read More
  15. User Score
    3
    May 23rd, 2016 Sherwood, OR
    1 people found this review helpful!
    Failing equipment, no longer under warranty after contract expires.
    Read More
  16. User Score
    1
    May 22nd, 2016
    2 people found this review helpful!
    They don’t tell you about services fee’s when a technician comes out. My alarm has lost internet connectivity several times, and the camera does the same thing. The cable is ok, but the alarm connectivity sucks!
    Read More
  17. User Score
    0
    May 20th, 2016 Covington, GA
    2 people found this review helpful!
    Everyone needs to know that Comcast alarm systems do not work when electricity is out . How can they sell an alarm system without back up ? After 3 hours back up is out . Very shady !!!!
    Read More
  18. User Score
    0
    May 19th, 2016 Bellevue, WA
    3 people found this review helpful!
    As a long time Comcast customer, I was impressed with the promotion of their home security system. We had an existing system that worked fine, but did not have video monitoring. I switched to Xfinity. In the past year plus, the system has been plagued by multiple false alarms. Numerous techs and a supervisor have not fixed the problem. I am now a pariah in our neighborhood with false alarms waking people in a three block area. Finally I requested that they remove their system and return my old system. They can do that but I must pay the early disconnect fee of $400 – 500, because we have a contract. Apparently the contract excludes their side which should guarantee a working system on their part.
    Read More
  19. User Score
    1
    May 19th, 2016 Chicago, IL
    9 people found this review helpful!
    Xfinity is complete crap! They told me I had a 36mth contract with them while I had their bundle for internet, cable and phone and this was separate. It malfunctioned exactly 35 days after installation and no monitoring for 5 days. Customer service was unaware and nobody knew how to fix the problem They refused to let me out of the contract past 30 days. I threatened to cut off the bundle ($200+ worth of service) if they kept me on the monitoring and they didn’t care, even after I did. I realize their company has no idea what their right and left hands are up to. I reported them multiple times to the BBB and corporate heads just kept thinking about contract and not about the dissatisfaction or that my home was left vulnerable for days. We went back and forth for weeks at the BBB until the case closed out of my frustration. The BBB is not rally any help in these matter I found they just facilitate and back and forth conversation between you and the corporation which goes on until you give up. During the whole time coming up to 36months I am having all kinds of false alarm (motion and doors both) system offline, and every craziness that I just gave up talking to them.
    Read More
  20. User Score
    8
    May 18th, 2016 Chicago, IL
    4 people found this review helpful!
    Horrid customer service and inept technical support. The battery on my thermometer needed changing, but after changing, resetting, rebooting, etc. The monitor still shows that the battery is low (and chirps as if a door is opening which makes my dogs – and everyone – crazy). They could not fix over the phone – tried troubleshooting to no avail – but still want to charge me for a service call to “change the batteries”! Even worse, they no longer sell or provide glass break sensors; they assured me that my pets, which weigh under 40lbs, would not set off motion sensors (they claim are good to 80lbs), but they do trigger the alarms, so I need to set my security system to “Stay” deactivating motion sensors. With no glass break sensors, my home is not secure! They will offer NO advice or support on where/how to purchase/install third-party sensors. Even WORSE, they will be disconnecting and no longer provide carbon monoxide sensors! When questioned, they “customer solutions” department actually asked me if these were so important to me, “Why did I not purchase them when I had the system installed”! Wow, such impertinence. Maybe my house got bigger? Finished our basement? Got two puppies? Now have a baby? (Answer is all four) Worst company on the planet. Will not release me from contract. Will now have to sue. Hopefully find attorney that will get class-action certified. I’m on a mission. I will take them down. Most dishonest company I have ever dealt with. The above only pertains to Home Security. Don’t get me started with the Internet and TV.
    Read More

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Our Score
5.6
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.95

Up-Front Costs

Activation, Install & Equipment
$99 to $399

Technology & Equip.

10/10 = BEST
7/10

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
80% balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
6 Years

B+

Customer Support

Good, Bad, Limited
Bad

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
326
Our Score
9.4
User Score
8.7
Rank this Company

Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,213