Best Home Security Companys

121 Companies 12,648 Real Customer Reviews

rkSLisrAPIpwRBxXvrjwFQ9KcTcG334U2t7ReVAi
Current

What Others Are
Researching Right Now:

#26
rkSLisrAPIpwRBxXvrjwFQ9KcTcG334U2t7ReVAi

Xfinity Home Security (Comcast)

Similar to: Frontpoint Security

Our Score
6.2
User Score
2.1

Visit Site

Our Score
6.2
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
412

This Review is maintained by Chase Sagum

Review Last Updated: June 28, 2018

Xfinity is the TV/Internet provider operating under the Comcast company name. In addition to providing cable, high-speed internet, and internet security, Xfinity home security systems are also offered with home automation services via its wireless broadband network. The company has several equipment packages and cutting-edge technology available—at a price.

Security System Overview

Xfinity Home is a bundled feature of Comcast Xfinity and requires users to use Xfinity internet.  Whether you have an existing alarm system or would like to add security devices such as window sensors or a motion detector for added protection, Xfinity technicians can help. All systems and monitoring plans include:

  • 24/7 professional monitoring
  • Real-time alerts
  • Battery and cellular backup (should Xfinity wifi or internet go out)

Smart Home Control – Xfinity Integration

Aside from the in-home control panel, customers can arm or disarm their system with the Xfinity mobile app.  Live video monitoring, thermostat, light control, and more are available with additional equipment. As Xfinity Home and internet come integrated, users may also access Xfinity Home monitoring directly from the TV. Using Xfinity X1 and the X1 Voice Remote, customers can use voice commands like “Xfinity Home cameras” to view live video monitoring, and more.

The Good

  • Various package options
  • Professional or DIY installation
  • Top-of-the-line technology
  • Compatible with your current security equipment

Various Package Options

Xfinity Home Security offers a variety of different security and home automation packages to best meet each customer’s individual needs. The cost for a 2-year service agreement ranges for $39.99 per month.

Professional or DIY Installation

If you are comfortable installing your own system and would like to save a little cash, Xfinity Home Security gives you the option to perform a DIY installation at no cost. However, if you would prefer to have professional installation for your home security system, Xfinity offers professional installations for its customers at $99.

Top-of-the-Line Technology

You won’t find any old-school equipment with Xfinity Home Security; the company utilizes cutting-edge technology in each of its packages, including touch screen wireless keypads, remote thermostat control, window sensors and door sensors and mobile video monitoring via the Xfinity Home app.

Compatible with Your Current Security Equipment

If you already have a security system with sensors from a different company and would like to switch to Xfinity, you can opt to use your current equipment. This service can be a substantial money-saver because you won’t be required to purchase a whole new equipment package and control panel when you switch.

Monitoring

Every Xfinity home security system includes 24/7 professional monitoring service. You will also be able to arm, disarm and control your system remotely via the mobile app.

Additional Features

With a one-time equipment fee, features like smoke monitoring, live video monitoring via security cameras, addtional sensors and devices can be added to your plan. 24/7 video recording with the ability to record, rewind, and review up to ten days of video footage can be added for an addtional $9.95/mo. per camera

The Bad

  • Minimum two-year agreement
  • Price increases
  • Additional Xfinity services required
  • More costly than leading competitors
  • Poor customer reviews

Minimum Two-Year Agreement

Xfinity Home Security requires a minimum two-year contract, regardless of the package that a customer selects. Although this contract length is shorter than the industry average of three years, there are some companies that offer a variety of service agreement lengths or do not require a contract at all.

Price Increases

A customer’s monthly fee is not locked in for the entire length of the service agreement; Xfinity Home Security reserves the right to increase the fee after the first year of service.

Additional Xfinity Services Required

In order to take advantage of Xfinity Home Security, you’ll have to utilize other Xfinity services. For the most basic home security packages (Xfinity Home Secure 150 and 300), you’ll be required to have Xfinity high-speed internet. For the more comprehensive home security plans (XH Secure 300 Starter Triple Play with 75 or 150 Mbps download speeds), you need to have one of the Xfinity home packages. These include the bundle of both internet and Xfinity TV.

More Costly than Leading Competitors

Although Xfinity’s home security technology is impressive, it comes at a price. For the most part, the company’s monthly rates, equipment, monitoring, and installation fees are higher than leading competitors. Additionally, if anything goes wrong with the system, maintenance and repairs are not covered.

Poor Customer Reviews

Based on user reviews we’ve received, common customer complaints include installation problems and delays, billing issues resulting in fees, and poor customer service. Xfinity currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 300+ people have shared their experience here with Xfinity Home Security and on average, those people have said their experience was roughly a 2/10.

The Bottom Line

Xfinity Home Security offers multiple equipment packages, top-of-the-line technology, and professional or DIY installations. However, those who are not existing Xfinity customers will be required to utilize other Xfinity services in order to take advantage of the company’s home security features. Additionally, customers are required to sign into a two-year contract with no price-lock guarantee, so they may experience rate increases after the first year. The big thing to watch out for with the company is the customer reviews. You can read all our Xfinity Home Security reviews below. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.3
$34.99
$99

#3

3.4
29.99-59.95
$99

#26
rkSLisrAPIpwRBxXvrjwFQ9KcTcG334U2t7ReVAi

2.1
$39.99
Undisclosed

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

412 Xfinity Home Security (Comcast) Reviews

1. Select Your Rating:

226
65
21
16
5
8
4
5
8
6
48
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    1
    July 14th, 2018
    0 people found this review helpful!
    Security cameras go out every other month. Technicians never show up when they are supposed to resulting in more lost days with out service.
    Read More
  2. User Score
    2
    June 22nd, 2018 Salem, OR
    0 people found this review helpful!
    Poor customer service 2 yr contract. Connor wait to leave this service.
    Read More
  3. User Score
    0
    June 15th, 2018 Rutland, VT
    0 people found this review helpful!
    DO NOT BUY! If you thought the other Comcast services were bad, you haven’t seen anything yet. On install and before then when initially signing up I was told if I didn’t like it I could cancel free within 30 days. After about 4 days I realized how terrible the service was and tried to cancel only to find out that I would have to pay a $300 service fee to have everything removed. Decided to give it another try and figured I would get used to it, but two years later I seriously regret not just paying that initial fee to get this piece of garbage out of my house. Let’s just list some of the problems

    1. The technician installed an ancient router in the middle of my network because he couldn’t figure out how to connect the system the normal way which limits my internet speed from what should be 200 Mbps down to about 15 Mbps down. To get Comcast to fix their own mistake would be another ridiculous service fee just to get the tech to come out with no guarantee it would actually be fixed.
    2. The fire alarm is WAY too sensitive. The first time I cooked steak after having the system installed the fire alarm went off even though there was no significant smoke. Entered my code in the touchpad to disable the alarm, then got a call from Comcast to confirm everything was ok and thought that was then end of it. Despite confirm a false alarm twice the system contacted the local fire department anyway and got a warning that any further false alarms would incur a penalty fee. Immediately took the fire alarm out (have a much better networked system already in the house that was professionally installed unlike the garbage job the comcast guy did.)
    3. Any time you arm/disarm the system it makes an absolutely obnoxious noise that drives my cats crazy.
    4. Technician told us that even though there was a 2 year contract, that as long as you kept cable and/or internet service you could cancel without penalty. I don’t know if he was just lying to me or Comcast doesn’t have any consistent internal policy but I was quoted at over $1000 to cancel after the 30 day “grace” period plus an additional fee to have the technician come out and remove the equipment.
    5. This may be a local thing so may not apply to everyone, but it turns out when you have a security system installed the police department is notified and they require you to pay an additional $250 a year to them.

    Please, don’t subject yourself to this absolute garbage service. Choose literally anything else. We bought it to get a small discount on our homeowners insurance (which we never actually got anyway, I never got a clear answer on that except that our service didn’t qualify) but it was absolutely not worth it. Seriously, I can’t overstate the an absolute piece of garbage that is Xfinity Home Security.

    Read More
  4. User Score
    2
    June 12th, 2018
    0 people found this review helpful!
    cameras always go offline every night. this has to be one of the worst security systems ever!!!!!
    Read More
  5. User Score
    5
    May 28th, 2018 Denver, CO
    1 people found this review helpful!
    SUMMARY: Not bad if you want to bundle in a 2-year contract with other services, and are willing to dig around in the online documentation to learn the system. I would look for better options if you don’t already have Xfinity or don’t want to bundle. Usual subpar Comcast customer service. DOUBLE CHECK THE CONTRACT TERMS AND GET IT IN WRITING BEFORE AGREEING or just assume that you may be on the hook for large fees in the future. I’ve heard stories of long contract terms and dubious sales practices from other national security companies, so I don’t know if Xfinity is any worse than the others. My contract has a clause allowing for cancellation within the first 30 days with no termination fees and all money refunded. If you are having trouble within the first 30 days, I would cancel.

    DETAILS: The system is wireless. All management is through a tablet-like device or the phone app. A remote keypad may be used for entry/exit. Internet connectivity is required for full operation. Without Internet, my system uses a cellular backup to communicate with the monitoring station, but I don’t think the phone app works in that case. I think cellular backup is standard for all installations. If an alarm trips, and the system is then disabled without being disarmed, the monitoring station should still get the alarm. The controller has a battery backup in case of power loss. The door/window and motion sensors are battery powered; replacing sensor batteries is up to you, unless you want to pay to roll a truck.

    I have had Xfinity Home for over 4 years. In that time, 1 motion sensor failed, causing a couple of alarms. Comcast replaced it, but figuring out I needed to call for a bad sensor (rather than a dead battery I could replace) wasn’t easy. The monitoring center has always called when the alarm went off for any reason. On a couple of occasions when I couldn’t answer the phone, police were sent. In my area, I must pay the city $25/year alarm permit, and I get 5 false alarms in the year before police downgrade the alarms. Some of the reviewers on here seem to have weird ideas of how security systems work. If monitoring calls me, and can’t reach me, or I can’t give the password, of course I want the police sent. I think the most calls for police service I’ve had in a year were 2, and some years none. Given that I had a sensor fail in a manner that caused alarms, it’s possible that could happen again, and I would be less happy.

    As for customer service, the initial installer was OK, but didn’t thoroughly explain the system. When the motion sensor failed after almost 4 years, I also added more sensors. The upgrade installer was better than the first. Some features of the system I had to learn by doing my own research, which is not great if you’re not good at reading technical docs.

    In general, you get the “legendary” Comcast customer service. Phone waits can be long, but the phone reps I’ve dealt with have been fine. The contract terms are long (usually 2 years, I think), and termination fees tend to be high. The number of sensors included with the bundle is pretty small, so outfitting a large house may get more expensive that you think. As always with Comcast, there will be additional charges and/or the price will increase after the promo period. I don’t regret getting the system, but I may investigate my options after the next contract period is up in a few months.

    Comcast takes little to no liability when the system fails to detect a break in or triggers a false alarm, and if they decide I caused too many false alarms, they could come after me for damages. That’s in my contract. I don’t know how these terms compare to other companies.

    Read More
  6. User Score
    0
    May 17th, 2018
    4 people found this review helpful!
    My security cameras are hacked and it’s nothing Comcast will do about , but want me to pay my bill to them every month. I can’t leave home because the hacker takes my cameras off line and if I wasn’t home they would break in. I have to move because I don’t like for anyone to be able to take over my security cameras that I am paying for, Comcast won’t do nothing to help me, they want to send out their installers. They can’t do anything so why come out to my home.
    Read More
  7. User Score
    0
    May 8th, 2018 Fairfield, CA
    3 people found this review helpful!
    Terrible service, can’t support all forms of burglary protection, like glass break sensors. Outdated equipment. Filthy uninformed technicians that leave dirt marks all over you walls. Salespeople who don’t put the right notes in the instructions. Horrible phone support that takes at least 10 minutes for anyone to pick up the phone. Absolutely terrible experience start to finish. Had to cancel it the day after they installed due to all the misinformation and sub-standard execution. Need to file an insurance claim now to remedy the damage they did to my house. Took 40 minutes of my time to call them to cancel and file complaint. World class terrible consumer experience.
    Read More
  8. User Score
    0
    May 5th, 2018
    5 people found this review helpful!
    The worst company out there. My city billed me because of system caused false alarm. The system was on away mode and I was out of the house. The alarm went off, so I asked them to dispatch help. There was nothing/no-one. it was a system error. Happened twice in a year on random days and different sensors. Comcast won’t take any responsibility since according to them I signed an agreement, that all false alarms are my responsibility. So now I have to pay the city for their faulty system.

    I will NEVER BUY XFINITY HOME again ever. It might seem good for value with the package, but is the worst system and service out there.

    Read More
  9. User Score
    4
    May 3rd, 2018
    4 people found this review helpful!
    Cameras seem to get distorted allot of the time when people are walking.
    Camera has shown a person “that I knew and not stealing” go into my garage and nothing after that, did not show them coming out out what was taken out.
    Reboot of camera is more often needed than what it should be
    Read More
  10. User Score
    1
    April 24th, 2018
    2 people found this review helpful!
    I’ve had a recurring issue with my Xfinity Home security cam.
    However, after being on vacation and discovering that the camera failed during my absence- this doesn’t work for me and I am beyond livid. I called customer service and was told that they do NOT remove requirement. WTF?!!! So I am forced to keep and continue to pay for service I am not receiving??????? I was told I could cancel online but there is still 7 months remaining on the contract. Another WTF?!
    Tired of being the Screwed Consumer poster child. Bring it on, Xfinity!
    Read More
  11. User Score
    1
    April 20th, 2018
    4 people found this review helpful!
    I had Comcast Install 6 Cameras. It’s been 2 months and they still drop and refresh and do not run properly. Techs have been out 6-8 times with no solution. Zach inside sales was persistent on signing up but try getting him involved is been crickets!! NOT A GOOD SYSTEM at this time. I have requested a full refund. There are a lot better systems out there currently.
    Read More
  12. User Score
    3
    April 9th, 2018
    2 people found this review helpful!
    Why doesn’t Comcast monitoring call us when our alarm goes off? It went off again this morning because my husband couldn’t disarm the system due to the display acting funky. What’s the point of this system if we aren’t receiving the proper communication to make sure everything’s o.k.? This system is ridiculous! I’m almost regretting switching from our original system, which used to call us within 30 seconds after r ceiling alarm notification.
    Read More
  13. User Score
    3
    March 27th, 2018 Birmingham, MI
    4 people found this review helpful!
    there cameras stink. Every time it rains or snows they fog up and you can’t see anything that you are paying for. You only see a big blog on your screen so you can’t make out anything. It buffers constantly and takes a long time to connect.
    Read More
  14. User Score
    0
    March 18th, 2018
    9 people found this review helpful!
    They talk my wife into installing a security system with the camera. First they installed it on the inside of the window which from the reflection from the glass you couldn’t see anything on the screen. Another installer came back and installed the camera outside thinking this was a good deal . Well doing today you can’t see anything under the porch by the door camera is useless. Second if the camera only stayed on half the time that will be a great deal. I guess for a few extra dollars we can get this System to record what happens outside my door. But if the whole area under the porch by the front door is dark you can’t even you can see a person there. The good part is the time delay if someone were to steal a package they could be two blocks down by the time I would see them on camera. I guess I will have to pay the fees for this junk for two years before I can return it or pay a penalty fine for early termination. Do not get this junk camera does not work half the time and save yourself some big headaches . And trying to find something on TV to watch is another challenge. For over $200 a month I can’t find anything to watch that is decent. Half the freaking crap is in Spanish what country are we in .? When my contract is done so I am I would Comcast.
    Read More
  15. User Score
    1
    March 16th, 2018 Portland, OR
    8 people found this review helpful!
    BEWARE! This service is terrible. The alarm went off even after I entered the code correctly several times. Then it started screaming in my ears. I couldn’t shut it off. I contacted the alarm service so they wouldn’t send the cops. They couldn’t shut the alarm off and connected me to Comcast customer service and they said they couldn’t shut it off after a 20 min hold. I had to throw the monitor in my car…my ears are still ringing. Finally, a guy told me to unscrew the back and take out the battery. I cancelled this service immediately. I would recommend this service to a dog. Keep your money and your hearing…AVOID AT ALL COSTS!
    Read More
  16. User Score
    0
    February 3rd, 2018
    15 people found this review helpful!
    First my comcast home security stopped working after week 1 had service techs out 3 times. My first bill was 666.00$ tried to cancel service told I couldn’t or I’d be charged a fee of 1600$ even though I was keeping all other services. My bill went up 80$ after 3 months. I continued to call Xfinity telling the service was not working asking why I was paying for a service that didn’t work. They would walk me through the steps to get it back online. Next day it would stop working. Then here’s the kicker my home was broken into items where taken. Police report was made given to Xfinity I asked to reimbursed for my services that didn’t work for all of the time that it didn’t work all of sudden they had changed there rules I was able to break my contract and get a credit of 106$ after arguing with everyone in corporate they refused to reimburse me any more even though I paid about 1200$ for this service. 43 billion dollar company could not afford to credit a 15yr customer fees that’s were owed to them. While my account was under investigation my account was supposed to be suspended of being shut off. My service was shut off 3x. I’d stay far away from this scam they are running and there horrible customer service they are a discrace and they are thieves…….
    Read More
  17. User Score
    0
    January 25th, 2018
    8 people found this review helpful!
    First of all I had the internet then I added the home security and five cameras. the cameras keep going off line. and I had a installer come out. The wire for the cameras is installed so low to the ground my thug neighbors across the street came to my home and messed with the wire to set up a home invasion on me. I asked Xfinity to come out and raise the line . No reply. I pay over one hundred dollars a month for internet and the security system. and this is not acceptable at all. I am living in fear if they cut the wire I won’t have any way of knowing what’s going on outside of my home. (2ND) I was paying my bill by the 18th of the month since I had the security cameras installed my payment due date changed, I asked them to change it back because I am being charged a late fee every month. No reply from Xfinity. The installer wanted to walk through my home to see the sensors I told him no and he said it’s mandatory that he see them. I know when someone want to be nosey. I refused to let him walk through out my home, and he got mad and said he is through with his work and he left. My daughter had her house broken into after a Comcast man left her home.
    Read More
  18. User Score
    0
    January 16th, 2018
    13 people found this review helpful!
    I ordered the triple play including home security, when they arrived I was informed that it only covers the doors or windows so only 3 sensors. How many people live in homes with only 1 door and 2 windows. The website does not tell you that and it doesn’t ask you to purchase any additional sensors $49 each. Shame on you Xfinity, you make so much money stop trying to rip off hard working Americans!!!
    Read More
  19. User Score
    4
    January 12th, 2018
    8 people found this review helpful!
    While watching my home security footage the screen times out every few minutes. My recordings are inconsistent. The video blacks out randomly even though it’s suppose to be 24/7 and online it says we’re still all connected, just no footage.
    Read More
  20. User Score
    10
    January 3rd, 2018
    5 people found this review helpful!
    I love my Xfinity Home setup it has the best equipment that’s available, it has WiFi and cellular back up a 24 hour back up battery the equipment was free as long as I signed a two year contract and the difference in cost from the premier double play was 129.99 vs the triple play with xhome for 149.99 per month so 20.00 per month isn’t to bad we even got a free wireless camera. I thought I was getting sold by a door to door guy but he still helps us with questions and issues just like a customer service rep. If you sign up call your Local rep for more info because then you will have a direct phone number for your customer service needs. Also that premier package gives me the voice remote to control my xh too and tv and hbo sho cone and all the other channels 7 mos later still paying the same…
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
6.2
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
412
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,207