Xfinity Home Security (Comcast)

Xfinity Home Security (Comcast)

5.9

Our Score

2.0

User Score

Xfinity is a subsidiary of Comcast Corporation, which markets cable TV, wireless services, telephone, and internet. Included in those services is Xfinity Home Security. 

The company provides Xfinity home control through smart home security devices and monitoring services. Xfinity offers security monitoring to existing customers for an additional $29.99 - $39.99 per month. Xfinity Home Security is unavailable in: NV, MT, WY, ND, SD, NE, OK, IA, HI, AK, RI.

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Pros

Enhanced Professional Monitoring

Xfinity home security systems offer around-the-clock professional monitoring. This specific type of security monitoring allows customers to get notifications and real-time alerts.

The Xfinity home security plan includes:

  • 24/7 Professional Monitoring
  • Smart Home Control
  • Real-Time Alerts
  • Cellular System Backup
  • Live HD Video
  • Xfinity Home App
  • Works with Xfinity X1 (see video on your TV)

In addition to Xfinity home packages, customers may purchase additional Xfinity devices like door/window sensors, indoor/outdoor camera, security camera systems, Xfinity router, Xfinity modem, zen thermostat, outlet controller, smoke detector, and motion sensors separately.

Alarm Mode Options

Customers can get a few different home automation Xfinity alarm modes with their home security system: Arm away, Arm stay, and Arm night.

  • Arm away alarm mode allows the customer to enable their home motion sensor when they are in the process of leaving their home.
  • Arm stay alarm mode allows the customer to arm their home security system while they are in their home. This system ensures that customers can move freely throughout their home while the system is armed.
  • Arm night alarm mode allows customers to get alerts if their perimeters are breached while the motion sensor for their home is disabled.

Xfinity Home Mobile App

Xfinity offers customers an app that allows customers to receive real-time alert notifications on their devices and allows them to control their home from wherever they are. Customers can control their thermostat, their lights, and more.

The app also gives customers live video monitoring of their home at no extra cost. Customers do need to purchase xfinity security cameras, however, in order to obtain live video monitoring. Those who choose to purchase the live video package will get the indoor outdoor camera. 

Xfinity Home Security offers a 'camera with recording' package as well that customers can choose.

Cons

Two-Year Contract & Fluctuating Prices

Xfinity Home security requires a two-year contract at minimum. This is very similar to other service providers in the market but with one major difference.

Xfinity contractually reserves the right to increase customers' monthly monitoring fees after the first year of service, that's why the cost for 24/7 professional monitoring is listed as "29.95/month for 12 months" out of a 24-month contract.

Additional Xfinity Services Required

Individuals cannot purchase Xfinity Home Security unless they are already customers of Xfinity (internet, cable, phone, etc). For the most basic home security package, customers are required to have their high-speed internet service.

For the more comprehensive home security package, customers are required to have one of their "home packages" which includes a bundle of both internet and TV services.

Because of these requirements, it creates a situation where customers are paying much more each month then they may have originally planned just to get access to Xfinity home automation.

Core Xfinity Customer Service Complaints

Former and current Xfinity customers on the home security side have complained of problems with delays of service, billing issues resulting in extra fees, and poor Xfinity customer service over the phone.

A majority of the consumer reviews we have received regarding Xfinity have been negative experiences with the home security service.

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Our Recommendation

As a home automation provider, Xfinity security does not compete with other companies. For starters, there have been several negative Xfinity home security reviews- specifically about their two-year contract with fluctuating monthly monitoring costs. Additionally, customers must obtain extra services in order to get access to Xfinity home security systems.

In comparison to ADT, Vivint, and Ring Alarm, Xfinity does a better job of keeping its customers happy through its monitoring services, but still falls short of the home security systems of Frontpoint Security, Link Interactive, and Protect America.

We do not recommend Xfinity Home Security at this time because you have to purchase other services from them, they can change your monthly fees, and they have negative customer reviews. We recommend looking into companies such as Frontpoint Security and Protect America.


How Much is Xfinity Home Security?

Basic Home Security Package: $29.99/month

  • 24/7 professional monitoring
  • Base station - Control hub (touchscreen)
  • Wireless keypad
  • 3 window/door sensors
  • 1 motion sensor

Video Home Security Monitoring: $39.99/month

  • All features of the home security package
  • Xfinity Home Security Camera (Indoor camera)
  • Live stream video

Those who want to add on equipment to their 24/7 monitoring service will need to purchase devices individually:

  • Door/window sensor: (1) $49.95; (3) $129.95; (5) $199.95
  • Indoor/outdoor camera: $195.95
  • Motion detectors: $49.95
  • Outlet controller: $49.95
  • Smoke detector: $99.95
  • Zen Thermostat: $199.95

Xfinity Home Security vs Protect America & Vivint

The biggest difference between Xfinity Home Security and Protect America is that Xfinity Home Security is offered as an add on to their other services - not as a stand-alone. Additionally, Xfinity customer rate the company 2/10, as opposed to the 8/10 rating Protect America customers give them.

Ratings Breakdown
Monthly Monitoring Fee $29.99-$39.99
Install & Equipment Fee $0-$1200
Contract Length 24 Months
Cancellation Policy Undisclosed
System Relocation Fee Fees May Apply
Number of Reviews 460
Review Last Updated: April 01, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

460 Xfinity Home Security (Comcast) Reviews

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1

Score

David Rost San Jose, CA

Mar 25, 2020

Control panel fell off wall. Door Sensor faulty...wants battery replaced daily. Motion sensor faulty set off false alarms. When motion sensor was replaced it was ripped out of wall. Salesman promised they would install cameras as asked, but they were just left on the counter and the WiFi did not work where we wanted outside. WiFi cuts out and we get no warning the system is down. I could go on and on!

1

Score

Michael Baldwin San Jose, CA

Mar 22, 2020

Yes it works but look at the package and make sure you look at the extra sensor cost for door and window sensors. There are items that costs you way to much because they don’t let you diy you’re self. service charges for each one why???? Sensors should be added to DIY NOT EXTRA!!!!

1

Score

John Rittenhouse San Jose, CA

Mar 22, 2020

Basically the Xfinity alarm system for us was a severe downgrade. The company has very limited knowledge of security systems, their "Techs." are less that wire monkeys, incapable of understanding the advanced tech of 2020. They failed to do a takeover of my existing control panel which was state of the art, thus exposing my property to easy access. At its very best the Xfinity system provides the end user with a false feeling of security. True, one can get a small discount with insurance, however the insurance companies having as much knowledge of security as Xfinity also have exposed themselves to paying out for the shortcomings of the systems installed.

5

Score

Sally Rossetti Miami, FL

Mar 17, 2020

My main problem with Comcast home security is cameras going out. We bought this for our 2nd home 1000 miles away. When anything goes wrong and you call they say "just call me when you are in the house". It is 1000 miles away-I'll be there in 5 minutes. My whole Comcast service kept having issues the whole year. Our cameras would go out and not able to be fixed until we could get to the house. One time they were out for 3 months! I would never have gotten locked into this contract if I would have known. I went to Best Buy originally to buy Nest and was suckered by a Comcast guy in a booth they set up for the day.

1

Score

joe k

Feb 15, 2020

Scammers who allow you to sign up for a real value internet contract then six months later call you with an offer to increase your speed at the same price. When it failed to even get close to the promised speed I called to canceled and was told the famous scam line "we don't offer that package any longer"

3

Score

LINDA McDOWELL

Feb 12, 2020

Cameras constantly going offline. Unplug count to ten then plug back in. If you are out of town and the cameras go offline you must wait an hour or more for them to reconnect. If not longer.

0

Score

Betty

Feb 9, 2020

Security camera is not capturing invaders. After doing research I discovered that they use a vendor called Arris Group Inc and their system is very easily compromised. On February 9th 2020 I was at home when the security system was compromised, The touchscreen started dinging and the cameras started flashing a white light and the streaming I was watching was disconnected, indicating that at that moment someone had hacked into my cameras/network. Do not purchase this system, it is useless if the system can be hacked and it doesn't detect if a door has been opened and the camera is not picking up the intruders. I have discovered items broken in my home, things are coming up missing and things are being moved around. I have not given anyone a key to my home, (that another issue) but the camera is not detecting the intruder so there must be a devise the criminals are using to get past being detected. Comcast will probably not be around much longer because of the inferior products and poor customer service. You are giving your money away and not getting the services you thought you had purchased. The home security they are supposed to be providing has fallen short.

10

Score

Idalia

Jan 26, 2020

Every timing try to get a lower price, I'm told I have the best deal because we have the xfinity triple pack,but when I ask how much I am paying for each ,I never get an appropriate response, the cameras a very slow and most of the time I get no picture and have to reboot the system Not happy at all with the security system !!!

0

Score

LEE CROMWELL

Jan 20, 2020

Bait and switch leadon to more unwanted purchases. All I wanted to add was camera system and monitoring. Can't do that without buying a complete home alarm system. I already have one of those. NO.

1

Score

Ranny alegre

Oct 30, 2019

Don’t ever use this service. A. My alarm went off and never got a text message. B. My alarm went off and they called my number and they asked if I want to have somebody check it and told them YES,, After that they never called back , they never sent anybody to my house. Useless service. I would rather put a sineage on my yard

0

Score

Sarah Wood

Oct 27, 2019

Horrible Service. I have been a customer 5 years. I just redid my contract with xfinity and called home security. I explained to them I signed on another 2 years. You would think they would be happy. I explained a few issues I had such as sensors are 5 years old and thus falling off. I have a tech visit coming and asked if I could have it looked at. There answer was to use double sided tape and they could sell me new sensors for 20 dollars a piece. Awful Service !

0

Score

Alyssa Cicero

Oct 8, 2019

Where to begin with the issues. It turns out that they do not have cellular back up as advertised. When you download the videos they lose their time stamp. The system is utterly useless when it comes to police reports. My ex easily took down the internet and cameras for this system too. The system goes out by itself often which is frustrating. Then customer service only has the same three steps which don't work and it takes an hour at least to get that figured out. If you call no one knows how to help either. The sensors don't work well either and read often that a door or window is open when in fact it's not. I've had one problem after another since I installed the system about eighteen months ago but it is incredibly expensive to cancel so I am stuck. Stay away this system is horrible.

10

Score

Jesse Chiarolla

Sep 23, 2019

I have their home security ans was able to get a free install, on my first install and when i transferred services. Its always been great. Only had one issue in about 6 years that i needed a tech out. I like i can buy the equipment out right instead of a monthly rental charge. 24/7 recording on cameras and no need for a dvr. New customers can get it free for all cameras. Im sure most companies use a cloud system now. Customer service has been getting better atleast in my personal experience. Using thier My Account app makes it really easy to get in contact with a human, instead of calling in and talking with the robot. The volume on the touchscreen can be turned down for the alerts. You can also change each sensor sound so you know exactly which one is going off by just the sound. I have my kids window set to a different tone so I know when it is opening and closing. Their system is very easy to use. You do have to take some responsibility and learn your new system after they show you the basics. The first two weeks of having the alarm they will vet you on the phone so you dont have false alarm charges when your learning the system. You do need a permit in some counties. Thats on the county though nothing to do with comcast. Read the terms your agreeing to, don't assume. If you dont like the terms don't sign it. Remember this is a business. Equipment will have to be updated. When your tv goes or you want 4k and have a standard definition tv you have to buy a new one. You don't call the manufacturer years down the road and say "you owe me a new free tv because technology is advancing" or because it finally died. My bill is always the same every month, except when im coming out of the contract. Then I just request a call through the app and get setup on another cheap promotion. Rinse and repeat every 1-2 years. Everyone says they're a monoply monster but it's not their fault no other service is in my area. Atleast they came to my area.

0

Score

David Reel Sr Southaven, MS

Sep 11, 2019

VERY poor customer service. They lied to me when I purchased their security cameras by telling me that I did not need to stay on the paid services to be able to use the cameras. So they lied to me about that and several other things as well...their technical support is VERY poor as well. They send people out to my house, look at my problems, take pictures, tell me that they will escalate my ticket to priority status and then do NOTHING...more lies???

1

Score

Bridget Bailie

Sep 5, 2019

trying to find the alarm certificate for my home insurance company is a JOKE. I have wasted 2 days of my life on this and countless calls to stores. If you are looking for security this is A JOKE look elsewhere

0

Score

Raven Allen Park, MI

Aug 26, 2019

WARNING....Do not buy the home security!!!! Waste of MONEY!!! The security is awful. The clarity is no good. You can not recognize who the person may be. Very blurred. Night vision is very bad. You can’t see practically anything at night, just a shadow. I had to call for a technician to come to my home for issues after issues after issues regarding those cameras. Half of the time it will stop working. I am so upset that I paid that ridiculous amount of money for crap. Xfinity/Comcast is a billion-dollar business, and they manufactured this crap to their customers and advertising it as quality. Other thing, I am sick and tired, when I call for service I am constantly is sent outside of the USA. Their customer service is always somewhere across the world that speaks very broken English. I cannot understand them, and it will always be a lot of background noise that make the experience even worse. I never get an American when I call!!!! Also….THEY DO HAVE HIDDEN FEES.

0

Score

Tracey Kieya

Jul 26, 2019

Im in Wisconsin on vacation my security system sost signal and connectivity while gone they waited 25 min to dispatch police cant tell me why my door alarms are going off and my system is in Arkansas so now my kid has to drive all the way to Arkansas to check on our stuff and back I told agent on phone I wanted camera and 10 more sensors and he assured me tech would have them and put them in tech did indeed have them but said since its not on order I dont have time to do them I have other customers so I dont pay just like that next customer now because of no camera my stuff may be gone and someone has to drive the next 29 hours there and back to check on it smh

0

Score

T W Redwood City, CA

Jul 18, 2019

Xfinity Home has ongoing issues with their alarm systems chirping in the middle of the night. This happens at least 3 - 4 times per night. The first time this happened to my system, I thought my house was being broken into. This problem is continuous, and the only fix is to replace the monitor or circuit board of the system. It takes about a month to get a tech out to your residence just to check the issue, because they are so backed up. When you call customer service and ask to be connected to a manager, prepare to wait at least 24 hours or more to hear back from them. Xfinity offers several choices of products for both home and business. The problem is the amount of customers they have, seems to be overwhelming for their Customer Service portion of their company. What good is a company that offers everything for your home or business, if they are not there for their customers, when they have a problem with the product they sell? My alarm system just started chirping again. I know this issue will never go away. It seems it is time to go somewhere else. This is how even the greatest of companies fail. Customers need to be your first priority. They are the ones paying your bills.

1

Score

Mr Williams

Jul 17, 2019

BE WARNED! Excessive Hidden fees. Regardless of what sales rep says. They charge early termination fees. If you plan on moving or selling your property BEWARE!

0

Score

tiffany tober

Jul 17, 2019

Poor quality and services hardly work most of the time for the home security. Definitely not the service that is advertised

1

Score

Ron Hess

Jul 2, 2019

Problems with obtaining the actual details of Xfinity Home Security Systems : Like: What happens when an alarm goes off? Who gets notified when an alarm goes off? What exactly is the flow chart for the decision making about these things? When are the police called and who determines that??? What human can you call to get this information? Why can you only access Infinity Services with a telephone AI operator that will not recognize or answer these questions? DOESN'T SEEM TO BE A HUMAN WHO CAN ANSWER ANY QUESTIONS ONCE YOUR SYSTEM IS INSTALLED. Conclusion - It appears that most of Xfinity's services are actually smoke and mirrors. Nowhere have I been able to actually nail down exactly what services they actually provide when you have either a real problem or need to diagnose technical problems with your system.

1

Score

A Henzler

May 29, 2019

Xfinity/Comcast customer service is horrible!! I can’t wait until we have another option in our area. We ordered the home security cameras from Comcast and they are very unreliable. They are constantly going off line so you need to unplug them for 30 seconds then plug back in. If you vacation a lot or are away from home, I would not recommend these. The cameras run off of your internet so if you are not home to unplug them to reset them you will have no video or recordings...which is useless.

0

Score

Stephanie

May 14, 2019

xfinity alarm system is a complete waste of money, the keypad works rarely the app works sometimes it constantly loses connections with door sensors, the system has even set itself off Ive had all of my sensors and keypad replaced already still dosnt work.

2

Score

Sima .La Fontaine

May 3, 2019

Home security "professional installation" is the worst. The guy did not have a clue how most of the equipment works or where to place it. Since the entire system only comes with 1 motion detector, I later wanted to add a couple more, but xfinity insists that I pay $50 to have someone install them. There is no way to buy extra equipment and add it myself. These are basic devices that literally get stuck onto the wall with double-sided tape, and get paired with the system. I have actually had two pieces of equipment fall off and had to use super glue to keep them in place. Still, no way around having "professional installation". Customer service just does not care. I have been a customer for years. I dont understand it.

1

Score

Karen

Apr 26, 2019

Had an appointment to install outdoor camera. Tech came out and said he can’t install outdoor camera at duplexes or townhouses. He said it’s a liability thing? They should have asked that when I made the appointment! I own my condo Don’t know why that would be an issue to install a camera. Thinking of getting all new system. I need outdoor camera. My front door is boarded up at the moment because of a break in. If I can’t get a camera outside I guess I will cancel the mediocre service with Comcast. Also when my door was busted down it took Comcast ages to answer and then they put me on hold for what seemed like an eternity. I kept telling them yes call the police and it took me speaking to 2 people before they said they would! It was about 30 minutes before the police were notified. I got there before they did. Then I get a call from Comcast 30 minutes later and asked if I needed the police????? Luckily I was talking to the police Not very professional service in a crisis situation.

0

Score

Justin Brighton, CO

Apr 25, 2019

Very disappointed with Xfinity Home Security. I accidentally set off my alarm and the cops took 2 hours to show up, waking me up out of a dead sleep at 1:30 in the morning! Not very safe home security system if you ask me!

1

Score

Anne Gig Harbor, WA

Apr 19, 2019

As a wife and mother with a husband that travels very frequently, this home security system does not make me feel safe in the least bit. Camera quality is poor and breaks frequently. It does not record every movement, even has missed the ups man a few times. Takes forever to load the live camera feed and usually there is a lag. Overall poor quality.

0

Score

Ann

Apr 16, 2019

Is anyone else having problems with Comcast doing software updates at night and turning off their system while it is armed. It’s hapoened twice that I know of. I complained to their customer service the first time, but the dummies did it again. Any solution other than dumping the company?

0

Score

S. Bates Woodbridge, VA

Mar 25, 2019

Had the service for about a year and had issues constantly. We just found out that our camera went out and we "own" it so have to replace it. Tech told us don't bother replacing since its outdoors and will go bad again from the elements. He reccomended ring or buy our own cameras without the service. Pretty bad when someone who works for Comcast tells you that. I wish they had told me this prior to them drilling holes in our house and installing this crappy system. But he said Sales and Install are different and they just want you to buy. STAY FAR AWAY!

10

Score

Rachial Allen Olive Branch, MS

Mar 14, 2019

Shout out to De’lano in Xfinity Home Security Sales ! He not only brightened my day he made my day ! Thank you for the awesome customer service experience Mr. De’Lano from Phoenix,Arizona in the Xifiniy Home Security Sales Department.

0

Score

mitchell sanchez

Feb 23, 2019

worst home security, most of the sensors failed to connect, thermometer failed to connect after replacing the batteries, 3 cameras failed to connect every other night, and the touchscreen don’t work most of the time and every time you call for support the customer always want to send a technician which you have to pay costly every time those giys fix it....what a rip off

1

Score

Treachery Daly City, CA

Feb 20, 2019

I bought into their package of home security and gigabit internet access. I have wireless sensors. The installer glanced at my mounted controll panel and immediately said my current system is not supported. He also said that a sensor has to be installed in the front door. Mandatory. I do not want a sensor in the front door because i have a heavy gate protecting the front door. I dont see a reason why a sensor has to be in the front door nor could he explain why. I told him i will think it over and reschedule, if i decide.

0

Score

Tim McCann Naperville, IL

Feb 8, 2019

System does not work half the time. The real problem is it appears to be working as far as saying it's armed, but when something happens that should trigger an alarm it doesn't go off. I have been dealing with this issue for almost 3 months and still not fixed.....Even if it ever does work correctly I don't think I would be comfortable knowing the system is so bad.

2

Score

JR

Feb 8, 2019

My experience with the Xfinity home security system was so bad that I cancelled them after 3 weeks of moving into our new home. They sent out a technician to set up my home security system and it took him 7 hours to complete the job. He had to call out another technician to come to assist him after hours of confusion and not knowing what he was doing. Since the initial technician, I had to call two more times to have someone come out to try and fix the disaster he set up. Xfinity is sending out subcontractors to install their systems and these contractors don't know what they are doing. The intruder alarm went off two times in the middle of the night and then the alert beep (open door) would go off at all times of the night . After 3 weeks of this, I am going back to ADT. Xfinity home security does not belong in this business and Comcast should stick to WIFI and Cable TV.

0

Score

d.w. Hammonton, NJ

Feb 5, 2019

Absolute worst security system i have ever had. motion sensors dont work at all. Simplisafe is much better and actually works as it should, including the motion sensors.

1

Score

Alexis Carroll Hunt Valley, MD

Jan 29, 2019

We have had 3 false alarms to our home because our system keeps going off. Not only did the police have to come out to yet another false alarm I had to leave work. They're sending a tech to yet again reboot and "fix" the system. Because I am locked into a contract ( and I respect that) I asked that they possibly include a camera so that rather than have the police come yet again and have to leave work yet again. They acted as though I hadn't spoken. At this point I'm paying for the anxiety of alarms going off and police visits rather than safety. Absolutely absurd!

0

Score

Taylor Y.

Jan 5, 2019

False alarms constantly, waking us up in a terror almost weekly. Touchpad beeps all night long. Sensors go from 100% to 0% connection throughout the day. Techs have been out multiple times with no success in fixing what is wrong. Save your time and energy and go with a different company since Comcast is obviously garbage.

1

Score

Richard Harman Brandon, FL

Nov 1, 2018

Trying to up charge you for seasonal service. You don.t need the second tier internet service to operate security equipment. Its a $25 cost difference that Comcast customer service tries to convince you is needed.

1

Score

Chaplain T. Scott Schuesler

Oct 25, 2018

This company had one chance to delivery excellent service and blew it! The service tech that arrived to our home was outstanding. He was here for almost 5 hours and did everything right! One hour and fifteen minutes after he left, we had a need to depart our home. The system was armed correctly and the house was secured by locks on every door. 15 minutes after we departed, both my wife and I received an alarm activation code advising our front door had been breached, on our telephones at the same time as I was standing in the lobby of a car dealership. Within a minute of the alarm notification, I received a call from the Xfinity dispatch company advising of the same. The lady then inquired if we were home. She was advised we were no longer there and at least 20 minutes away with traffic. She continued with 20 questions - "are you sure you are not at home, did you check your backyard for visitors before you left" and several other outrageous questions. As a police chaplain, I advised her to "call the police, call the police, call the police." She then inquired as to what we wanted her to do. Obviously, simple English was not working. I advised her a 4th time to call the police and hung up. She then called my wife and berated her with the same questions. A brand new security system, installed that day, within minutes of departing our home someone unlocked the digitally keyed front door of our home. We received a call from dispatch, they didn't accept the conversation with me and called my wife to confirm we were not at home, then delayed calling the local police department for another 10 minutes after the call with my wife. IS THIS A COMPANY THAT YOU WOULD WANT TO MONITOR YOUR HOME SECURITY AND TRUST YOUR FAMILY'S SAFETY AND SECURITY WITH?!!!!!! Needless to say, I canceled the contract within minutes of arriving home to find the front door unlocked and afar. Fortunately, nothing was stolen and all of our pets were safe. I called the dispatch company and spoke with a manager who stated "it sounded like our employee followed SOP's (standard operating procedures). Thank God no life threatening emergency was experienced and I will not give them a second chance! And for those thinking about this scenario, YES, this was a true experience. This did happen. And yes, I did change the codes to our front door and completely disconnected the Xfinity Home security system and it will be removed from our home the following day.

0

Score

Mike McCormick

Oct 25, 2018

Horrible customer service. I've had three (3) "techs" to my house over the last 2 months trying to get my video cameras to work properly. Each tech gave me a different reason my cameras were not working. The first tech told me to reset my system whenever I had an issue, otherwise he couldn't find anything wrong with my system. The second tech arrived and without even entering my house he told me he knew what the issue was. He told me I needed to go to the Xfiniity Store and buy the internet pods that would extend my wifi service. I went to the Xfinity Store in Centennial, Colorado across the street from Park Meadows Mall. I waited 30 minutes to see a customer representative and bought the pods for $140.00. I took them home, installed them an nothing changed. The third tech showed up, tested my system and then told me the problem was that two of my cameras were old and were not compatible with my security system. Apparently when Xfinity upgraded their systems the older cameras became incompatible (no fault of mine). He told me I could take my old cameras down from where they were mounted on my house, bring them to the Xfinity Store and they would exchange them at no charge. I asked him twice to confirm there was no charge and he was absolutely sure I could just switch them out. I went to the Xfinity Store (same location in Centennial, CO) and after waiting 20 minutes for a customer service representative. The representative told they could provide me updated cameras but I needed to pay for them. I told them the tech said I could bring the old cameras and swap them for new, compatible cameras. The representative told me the tech was wrong. I asked to see a manager but conveniently the manager was gone for the day. They told me I could see the person "kind of in charge when the manager isn't here" but I would need to wait about 10 minutes. After waiting 10 minutes a representative named David (tall guy with dark thinning hair) came to talk to me. He had his backpack over his shoulder and he was clearly on his way out. He hardly heard what I had to say when he told me all he could do was sell me new cameras. I explained to him I had already spent $140.00 for the pods to extend my wifi at the techs direction and that they didn'f fix the problem. He said there was nothing he could do. When I asked for a managers card he told me he didn't have a card for the manager. When I asked for her name he said I could provide my name and number and he would have her give me a call. I requested he write her name and number on a piece of paper and he replied "we don't do that". I left without any resolution and without buying the cameras because I was so frustrated. I feel like I'm being held hostage as a customer.