In addition to providing cable and Internet, Xfinity also offers home security and home automation services via its wireless broadband network. The company has several equipment packages and cutting edge technology available—at a price.
- Various package options
- Professional or DIY installation
- Top-of-the-line technology
- Compatible with your current security equipment
Various Package Options
Xfinity Home Security offers a variety of different security and home automation packages to best meet each customer’s individual needs. The cost for a 2-year service agreement ranges for $39.99 per month.
Professional or DIY Installation
If you are comfortable installing your own system and would like to save a little cash, Xfinity Home Security gives you the option to perform a DIY installation at no cost. However, if you would prefer to have a professional install your home security system, Xfinity offers professional installations for $99.
You won’t find any old-school equipment with Xfinity Home Security; the company utilizes cutting edge technology in each of its packages, including touch screen wireless keypads, remote thermostat control, and mobile video monitoring.
Compatible with Your Current Security Equipment
If you already have a security system from a different company and would like to switch to Xfinity, you can opt to use your current equipment. This feature can be a substantial money-saver because you won’t be required to purchase a whole new equipment package when you switch.
- Minimum two-year agreement
- Price increases
- Additional Xfinity services required
- More costly than leading competitors
- Poor customer reviews
Minimum Two-Year Agreement
Xfinity Home Security requires a minimum two-year contract, regardless of the package that a customer selects. Although this contract length is sorter than the industry average of three years, there are some companies that offer a variety of service agreement lengths or do not require a contract at all.
Monthly fees are not locked in for the entire length of the service agreement; Xfinity Home Security reserves the right to increase the fee after the first year of service.
Additional Xfinity Services Required
In order to take advantage of Xfinity Home Security, you’ll have to utilize other Xfinity services. For the most basic home security packages (Xfinity Home Secure 150 and 300), you’ll be required to have Xfinity internet. For the more comprehensive home security plans (XH Secure 300 Starter Triple Play with 75 or 150 mbps download speeds), Xfinity requires you to have its complete internet and cable bundle.
More Costly than Leading Competitors
Although Xfinity’s home security technology is impressive, it comes at a price. For the most part, the company’s monthly rates, equipment, monitoring, and installation fees are higher than leading competitors. Additionally, if anything goes wrong with the system, maintenance and repairs are not covered.
Poor Customer Reviews
Based on user reviews we’ve received, common customer complaints include installation problems and delays, billing issues resulting in fees, and poor customer service. Xfinity currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 300+ people have shared their experience here with Xfinity Home Security and on average, those people have said their experience was roughly a 2/10.
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