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#25
xfinity-130x130

Xfinity Home Security (Comcast)

Similar to: Frontpoint Security

Our Score
6.2
User Score
2.1

Visit Site

Our Score
6.2
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
354

This Review is maintained by Chase Sagum

Review Last Updated: January 5, 2017

In addition to providing cable and Internet, Xfinity also offers home security and home automation services via its wireless broadband network. The company has several equipment packages and cutting edge technology available—at a price.

The Good

  • Various package options
  • Professional or DIY installation
  • Top-of-the-line technology
  • Compatible with your current security equipment

Various Package Options

Xfinity Home Security offers a variety of different security and home automation packages to best meet each customer’s individual needs. The cost for a 2-year service agreement ranges for $39.99 per month. 

Professional or DIY Installation

If you are comfortable installing your own system and would like to save a little cash, Xfinity Home Security gives you the option to perform a DIY installation at no cost. However, if you would prefer to have a professional install your home security system, Xfinity offers professional installations for $99.

Top-of-the-Line Technology

You won’t find any old-school equipment with Xfinity Home Security; the company utilizes cutting edge technology in each of its packages, including touch screen wireless keypads, remote thermostat control, and mobile video monitoring.

Compatible with Your Current Security Equipment

If you already have a security system from a different company and would like to switch to Xfinity, you can opt to use your current equipment. This feature can be a substantial money-saver because you won’t be required to purchase a whole new equipment package when you switch.

The Bad

  • Minimum two-year agreement
  • Price increases
  • Additional Xfinity services required
  • More costly than leading competitors
  • Poor customer reviews

Minimum Two-Year Agreement

Xfinity Home Security requires a minimum two-year contract, regardless of the package that a customer selects. Although this contract length is sorter than the industry average of three years, there are some companies that offer a variety of service agreement lengths or do not require a contract at all.

Price Increases

Monthly fees are not locked in for the entire length of the service agreement; Xfinity Home Security reserves the right to increase the fee after the first year of service.

Additional Xfinity Services Required

In order to take advantage of Xfinity Home Security, you’ll have to utilize other Xfinity services. For the most basic home security packages (Xfinity Home Secure 150 and 300), you’ll be required to have Xfinity internet. For the more comprehensive home security plans (XH Secure 300 Starter Triple Play with 75 or 150 mbps download speeds), Xfinity requires you to have its complete internet and cable bundle.

More Costly than Leading Competitors

Although Xfinity’s home security technology is impressive, it comes at a price. For the most part, the company’s monthly rates, equipment, monitoring, and installation fees are higher than leading competitors. Additionally, if anything goes wrong with the system, maintenance and repairs are not covered.

Poor Customer Reviews

Based on user reviews we’ve received, common customer complaints include installation problems and delays, billing issues resulting in fees, and poor customer service. Xfinity currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 300+ people have shared their experience here with Xfinity Home Security and on average, those people have said their experience was roughly a 2/10.

The Bottom Line

Xfinity Home Security offers multiple equipment packages, top-of-the-line technology, and professional or DIY installations. However, those who are not existing Xfinity customers will be required to utilize other Xfinity services in order to take advantage of the company’s home security features. Additionally, customers are required to sign into a two-year contract with no price-lock guarantee, so they may experience rate increases after the first year. The big thing to watch out for with Xfinity Home Security are the customer reviews. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.4
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.5
$34.95-49.95
$99

#25
xfinity-130x130

2.1
$39.99
Undisclosed

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354 Xfinity Home Security (Comcast) Reviews

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  1. User Score
    3
    April 26th, 2017 Duluth, GA
    0 people found this review helpful!
    This system is a toy. If someone breaks in and smashes the control unit with a hammer. There is no alarm system remaining. So if someone scoped out your house and knows you have this system, guess what?
    Read More
  2. User Score
    0
    April 23rd, 2017 San Ramon, CA
    0 people found this review helpful!
    We recently moved house and requested that xfinity home transfer our home security to the new address. The xfinity tech that visited our new home first complained that his word order was incorrect. When I clarified that I was not responsible for creating the work order; he told me he would not be able to complete the work irrespective. After one hour, he ended up ripping a hole on our closet wall and still not managing to get the home security system to work.He abruptly left saying I would have to reschedule on my own and left all my home security panels scattered.
    I called Xfinity to reschedule and they gave a date that was one week out. In addition they canceled one of my TV premium channels because it was through a bundle that included xfinity home. Their reasoning was – if xfinity home has an open work request that is not resolved; all services that part of that bundle – including TV – will need to be suspended until the open work order is closed. It seems xfinity is punishing me for they not being able to install my home security. Xfinity sucks!!
    Read More
  3. User Score
    0
    April 21st, 2017
    0 people found this review helpful!
    I have never used Xfinity Home Alarm before, and we’ve never had an alarm system at our house, so I’m completely new to the whole Alarm business, but here is what happened.

    Someone I know has the alarm system. Door sensors, and window sensors. I went to their house to do work, and they forgot to disarm them. Great, the alarms about to go off, and I only have 2 minutes to type in the code they never gave me. It took me about 20 seconds to find a way to just shut the whole system off, and the alarm stopped. The police are suppose to be called to my understanding when the alarm goes off, but I waited for them and no one showed. Before I left I got the alarm running and it was as if I was never there. This is a complete scam honestly. If you don’t have to deal with Comcast don’t. Comcast is ranked one of the worse companies for customer satisfaction, and clearly their products aren’t up to par.

    Read More
  4. User Score
    0
    April 18th, 2017 Lawrenceville, GA
    1 people found this review helpful!
    I am being forced to pay over $900 for a home security system installed by Comcast that never worked. Per the customer agreement, Comcast provides and maintains the service and I pay monthly fees. An early termination fee applies if the service is canceled by me after 30 days. In short, that is the terms of the agreement.
    At no time did the system work even to the lowest industry standards. Several false alarms occurred in the middle of the night, startling me awake. After determining that it was indeed not an intruder causing these alarms, I thought it may be my doors shaking slightly. I attempted to stabilize them. Over time it became apparent that it was poor quality in the system that caused the false alarms. So I called Comcast to repair the system. They did not show for the appointment. Since they wasted my time and I had lost faith in the system they installed, I terminated the service as they were in breach of the agreement to provide a system that worked.
    An ethical company would refund the money spent on the faulty system. Comcast not only will not refund the money I spent, but is also charging me the early termination fee since it was just outside the 30 day period. Never mind that I never had a working system in my house. This type of treatment of their now former good customers is the reason they have earned the reputation as being an unethical and poor performing service and utility company.
    I have spoken repeatedly to their corporate customer service. It seems that the home security department is separate and makes their own determinations as to how to treat their customers. I have filed complaints with the BBB, the PSC, and the GA State Attorney’s Office. Comcast will not back down. I am paying the bill simply to protect my credit from Comcast’s predatory nature. My next step is to consider suing in Magistrates Court (thankfully, I did not agree to the arbitration clause in the agreement).
    If you are considering a new home security system, consider the many quality alternatives out there. My advice is to not use Comcast for obvious reasons. Their security system is inferior and is only surpassed by their terrible customer service.
    Read More
  5. User Score
    9
    April 12th, 2017
    0 people found this review helpful!
    we have been comcast customers for 30 years. Basically we have been pleased overall in their services and customer responses. Now, we have added the X Finity Alarm system and are delighted with the installation by a professional and its performance. It is user friendly and the least costly of the choices in our area. Because we were long time customers, there are no cancellation fees and the $20. per month charge is locked in by contract. Highly recommend.
    Read More
  6. User Score
    0
    April 3rd, 2017 Trenton, NJ
    2 people found this review helpful!
    Absolutely not dependable in service or equipment. Will never use again and would
    recommend no one use this service.
    Read More
  7. User Score
    3
    March 7th, 2017 Stockton, CA
    0 people found this review helpful!
    I love Xfinity, had the Xfinity home for over a year and was very upset when my sensors started triggering false alarms. I had Comcast out here many times and the bottom line was that they couldn’t do anything for me after replacing all the equipment and still had issues. They let me out of my contract though.
    Read More
  8. User Score
    0
    March 1st, 2017
    1 people found this review helpful!
    This is a horrible service and the company locks you in a contract and cannot get out. Customer Service is trained not to cancel any service lines. I wish the government did not allow monopolies in Cable, Phone, etc. Customers lose!
    Read More
  9. User Score
    10
    February 28th, 2017
    1 people found this review helpful!
    This is the best security, everything works like it suppose to, response to triggered alarms works, email alert works, camera works sensors work, customer service is friendly, we think this is the best choice for us, glad we chose xfinity.
    Read More
  10. User Score
    0
    February 7th, 2017
    1 people found this review helpful!
    Never worked correctly from day 1. have called THREE times so far to cancel and they STILL have NOT removed it from my bill! Customer Service is Unbelievably RUDE each time; and tell you it is taken care of however, it is not.
    BUYER BEWARE!
    Read More
  11. User Score
    0
    January 28th, 2017
    8 people found this review helpful!
    Warning – do not get XFINITY home security – I had security systems installed in of October beginning of November 2016 – my home was broken into – the alarm was set – the burglars kicked in the basement – in my basement is the motion sensor – when they entered the basement the sensor did not pick it up – up stairs is where the camera is located – mind you the camera is suppose to pick up motion and record – camera did not record – the alarm did not go off until the burglar or barglars open a door to exit the home the camera did not start recording until the alarm went off – customer service tried calling us we were not available they called my daughter, asked her was we home because the alarm is going off – she told them my parents are at work – my daughter was able to reach my husband to inform him – he was able to go on his phone & see one of the burglars coming back into the home – Xfinity nevered notified the police my husband had to call – the police was at my home in 2 minutes after my husband called – I would not recommend the service – I spoke with Ken Xfinity home escalation supervisor – he was no help – I canceled my service
    Read More
  12. User Score
    0
    January 26th, 2017
    2 people found this review helpful!
    COMCAST started limiting their Data in November of 2015. Certain areas were limited to 300GB. They change their plans at any time and as a customer you are not grandfathered in. That means your unlimited data plan became limited at 300GB. In November of 2016 the limit was changed to 1TB of data limit. When I spoke with a Comcast representative they did state it could be changed again at any time. That’s how this company works and it is in their Terms Of Service Agreement when you sign on. Why am I stating this here? Because Comcast Security services works off of WiFi/Internet and uses Data. If you add the camera you will have 24/7 video at the cost of Data. While Comcast offers an Unlimited Data option on your plan it costs an extra $50. That means you will have the cost of your Security Service, with Comcast’s ability to change your rates and plan at anytime they wish, with the extra cost of Unlimited Data. Something to consider.
    Read More
  13. User Score
    1
    January 22nd, 2017
    1 people found this review helpful!
    We got the Security system installed with the thermostat that is part of the package. They had installed the wrong type of thermostat for the heat pump unit we had and it ran our unit wrong until it stopped working and we were without heat. Comcast came to our home 3x and assured us the reason for no heat was not the thermostat. Then we finally got an HVAC company and they said it is the wrong type of thermostat for our type of heating unit and that it was also not wired properly.
    Read More
  14. User Score
    1
    January 17th, 2017 Conyers, GA
    4 people found this review helpful!
    Wihile Comcast requires that you have other services to also have the securuty system through their company, the customer/sales person never says that there will be 2 termination fee – one for the qualifying service and another for the security system. We cancelled our service because they were so exense once installation occurred. We were then billed $640 for cancllation. $320 for the bundled triple play and then $320 for the secu4ity system – which we we not allowed to have without the bundle. It was never poin ted out that there would be a separate cancellation fee. I think that we will be contacting an attorney. How can they require that you have a bundle through them in order to get the security system. Then when you cancel the bundle they require that you cancel the security system but charge an outrageous fee to cancel as they require!
    Read More
  15. User Score
    0
    January 4th, 2017
    2 people found this review helpful!
    Security monitoring system went down often and no one called to alert.
    Had to reboot system often to enable broadband/cameras.
    They were suppose to call the phone numbers per the contract but never did.
    They sent one e-mail alerting me that there might be system failure when in actuality I had cancelled and turned in the equipment a week earlier.
    Read More
  16. User Score
    1
    January 2nd, 2017 Park Forest, IL
    1 people found this review helpful!
    Centra station do not respond most of the time.
    Read More
  17. User Score
    0
    December 21st, 2016 Santa Clara, CA
    3 people found this review helpful!
    Very poor service and terrible company (especially its cable and phone too).
    Read More
  18. User Score
    10
    December 11th, 2016
    2 people found this review helpful!
    works like it should
    Read More
  19. User Score
    10
    November 22nd, 2016 Minneapolis, MN
    8 people found this review helpful!
    Comcast now has one package and you do not need other services like the review says. The price starts off at 29.99 for the first 2 years and then goes up to 39.99
    The system has a built in cell connection in case the line is cut. Other companies charge for that service. And the equipment is the same stuff other companies use and Comcast does not monitor the system COPS does.
    You guys need to get your facts right….
    Read More
  20. User Score
    0
    November 12th, 2016
    11 people found this review helpful!
    Xfinity home service in the past two months has broken down eight times where I’ve had to take it off work or come home in the middle the night when I was not home and awls they do is credit my bill a total of $40 this is ridiculous I’ll be contacting the Better Business Bureau this is uncalled for so now if somebody breaks into my house because the service is not working what will they do ?
    Read More

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Our Score
6.2
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
354
Our Score
9.0
User Score
8.4
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,879