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#26
xfinity-130x130

Xfinity Home Security (Comcast)

Similar to: Frontpoint Security

Our Score
6.2
User Score
2.2

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Our Score
6.2
User Score
2.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
365

This Review is maintained by Chase Sagum

Review Last Updated: January 5, 2017

In addition to providing cable and Internet, Xfinity also offers home security and home automation services via its wireless broadband network. The company has several equipment packages and cutting edge technology available—at a price.

The Good

  • Various package options
  • Professional or DIY installation
  • Top-of-the-line technology
  • Compatible with your current security equipment

Various Package Options

Xfinity Home Security offers a variety of different security and home automation packages to best meet each customer’s individual needs. The cost for a 2-year service agreement ranges for $39.99 per month. 

Professional or DIY Installation

If you are comfortable installing your own system and would like to save a little cash, Xfinity Home Security gives you the option to perform a DIY installation at no cost. However, if you would prefer to have a professional install your home security system, Xfinity offers professional installations for $99.

Top-of-the-Line Technology

You won’t find any old-school equipment with Xfinity Home Security; the company utilizes cutting edge technology in each of its packages, including touch screen wireless keypads, remote thermostat control, and mobile video monitoring.

Compatible with Your Current Security Equipment

If you already have a security system from a different company and would like to switch to Xfinity, you can opt to use your current equipment. This feature can be a substantial money-saver because you won’t be required to purchase a whole new equipment package when you switch.

The Bad

  • Minimum two-year agreement
  • Price increases
  • Additional Xfinity services required
  • More costly than leading competitors
  • Poor customer reviews

Minimum Two-Year Agreement

Xfinity Home Security requires a minimum two-year contract, regardless of the package that a customer selects. Although this contract length is sorter than the industry average of three years, there are some companies that offer a variety of service agreement lengths or do not require a contract at all.

Price Increases

Monthly fees are not locked in for the entire length of the service agreement; Xfinity Home Security reserves the right to increase the fee after the first year of service.

Additional Xfinity Services Required

In order to take advantage of Xfinity Home Security, you’ll have to utilize other Xfinity services. For the most basic home security packages (Xfinity Home Secure 150 and 300), you’ll be required to have Xfinity internet. For the more comprehensive home security plans (XH Secure 300 Starter Triple Play with 75 or 150 mbps download speeds), Xfinity requires you to have its complete internet and cable bundle.

More Costly than Leading Competitors

Although Xfinity’s home security technology is impressive, it comes at a price. For the most part, the company’s monthly rates, equipment, monitoring, and installation fees are higher than leading competitors. Additionally, if anything goes wrong with the system, maintenance and repairs are not covered.

Poor Customer Reviews

Based on user reviews we’ve received, common customer complaints include installation problems and delays, billing issues resulting in fees, and poor customer service. Xfinity currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 300+ people have shared their experience here with Xfinity Home Security and on average, those people have said their experience was roughly a 2/10.

The Bottom Line

Xfinity Home Security offers multiple equipment packages, top-of-the-line technology, and professional or DIY installations. However, those who are not existing Xfinity customers will be required to utilize other Xfinity services in order to take advantage of the company’s home security features. Additionally, customers are required to sign into a two-year contract with no price-lock guarantee, so they may experience rate increases after the first year. The big thing to watch out for with Xfinity Home Security are the customer reviews. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$19.99-$42.99
$0

#2

7.8
$34.99
$99

#3

6.1
$34.95-49.95
$99

#26
xfinity-130x130

2.2
$39.99
Undisclosed

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365 Xfinity Home Security (Comcast) Reviews

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  1. User Score
    8
    August 18th, 2017 Olive Branch, MS
    0 people found this review helpful!
    System works great but there’s no audio in the system. They need to add audio to the camera so you can speak to whomever you see on your camera
    Read More
  2. User Score
    10
    August 8th, 2017
    0 people found this review helpful!
    The technician was very helpful, and took the time to explain how to use the system. I cancelled ADT, and all of a sudden ADT wanted to offer me more services at a discounted rate. They lied about the price and kept going up. My experience with Xfinity has been great…on time, very knowledgable, and transparent in the cost. The same can’t be said about ADT.
    Read More
  3. User Score
    10
    August 3rd, 2017
    0 people found this review helpful!
    I have no idea why this system is rated poorly by so many.

    I have had the system for awhile now and it is excellent. Installation was on time as scheduled and was relatively quick. The tech was very informative.The equipment works perfectly and is aesthetically pleasing. The app is very useful and easy to use. I get up to date notifications right on my cell phone. I know if the alarm has been armed /disarmed, I know if there was any motion in the house, and I know if any doors or Windows have been opened or not. Even if you lose power the system has a battery backup. Even if someone cuts your cable it has cellular communication.

    The add one from Home Depot are a huge plus! Cameras, smoke detectors, thermostats, lighting, and garage door sensor to name a few.

    Excellent system! Highly recommended!

    Read More
  4. User Score
    3
    July 23rd, 2017
    1 people found this review helpful!
    The camera provided is nearly useless. While it does have night vision the picture is VERY grainy. I placed my camera outside and about ten feet away from my car and can’t even read the plate!
    Read More
  5. User Score
    1
    July 18th, 2017 Rock Creek, OH
    12 people found this review helpful!
    I work customer service for Xfinity home and let me say it’s not worth it, techs miss appointments, sensors fail constantly and the system can be jammed by devices giving access to the home, so much more I could say but hopefully you get the point
    Read More
  6. User Score
    0
    June 30th, 2017
    12 people found this review helpful!
    The bottom line, don’t put all your eggs in one basket. If you have their other services with Xfinity, don’t add security to the mix. If your internet goes down, your app goes down. If you’re looking to enter your house, you usually have to wait on the app to load before you can shut the system off and if you are having issues, you will have to wait or rush inside to shut it off manually. When I had the system installed and asked about remotes, I was told they were available but in fact they do not offer any remotes for their system.
    If you have an issue with your internet connection, and it can not be fixed over the phone and the result is an equipment issue, they will not simply exchange equipment to fix the issue like they would if you were just, an triple play customer. Now because you’re an Xfinity home customer, they will have to send a field person out to fix matters and only they can swap the equipment because of the security system.
    So right now my internet is working intermittently at best and when I called for assistance, they told me to head to an office to exchange equipment. When I got there, they refused to exchange any equipment because I have their Home Security System and now I will have to wait 3 days before anyone can come out to fix it.
    We were ADT customers prior to this and never had any issues with our system. These internet based systems may be cheaper but are mediocre at best and should be avoided. Xfinity Home Security has a long way to go before you should relay on them to deliver something as important as your peace of mind.
    Xfinity creates a monthly incident report that gets deleted after 30 days. For the month of June, our report showed that there were 21 incidents with our system (meaning system down or not functioning as it should in some capacity). I think that equates to an issue every weekday this month…..
    Read More
  7. User Score
    8
    June 10th, 2017
    5 people found this review helpful!
    I don’t have an issue with the home security features. They work as advertised. This company is not cheap to use in any arena. To get the home security you have to up your internet speed and also sign a contract. We got approached in a Walmart store by their vendors and promised something that x-finity would not honor. Could have sued them and won but they made it good with credits.
    Read More
  8. User Score
    4
    May 28th, 2017
    1 people found this review helpful!
    The camera night vision is VERY intermittent. That is when we need it most.
    Read More
  9. User Score
    1
    May 24th, 2017
    10 people found this review helpful!
    NEVER WORKS, constanty loses communication with door sensors. Indicates they are opening in the middle of the night, when they clearly are not. What a mess! instead of piece of mind, my mind is on edge and shattered in pieces for no reason. SCREW YOU COMCAST
    Read More
  10. User Score
    0
    May 23rd, 2017
    3 people found this review helpful!
    Comcast technician offered me the xfinity home secure service for free including the installation. Now I know that it was $40.00 a month. What a scam !
    Read More
  11. User Score
    10
    May 3rd, 2017 Glen Gardner, NJ
    4 people found this review helpful!
    Not sure why all of the negative reviews. The system works great and they are cheaper than the competitors.
    Read More
  12. User Score
    3
    April 26th, 2017 Duluth, GA
    8 people found this review helpful!
    This system is a toy. If someone breaks in and smashes the control unit with a hammer. There is no alarm system remaining. So if someone scoped out your house and knows you have this system, guess what?
    Read More
  13. User Score
    0
    April 23rd, 2017 San Ramon, CA
    8 people found this review helpful!
    We recently moved house and requested that xfinity home transfer our home security to the new address. The xfinity tech that visited our new home first complained that his word order was incorrect. When I clarified that I was not responsible for creating the work order; he told me he would not be able to complete the work irrespective. After one hour, he ended up ripping a hole on our closet wall and still not managing to get the home security system to work.He abruptly left saying I would have to reschedule on my own and left all my home security panels scattered.
    I called Xfinity to reschedule and they gave a date that was one week out. In addition they canceled one of my TV premium channels because it was through a bundle that included xfinity home. Their reasoning was – if xfinity home has an open work request that is not resolved; all services that part of that bundle – including TV – will need to be suspended until the open work order is closed. It seems xfinity is punishing me for they not being able to install my home security. Xfinity sucks!!
    Read More
  14. User Score
    0
    April 21st, 2017
    11 people found this review helpful!
    I have never used Xfinity Home Alarm before, and we’ve never had an alarm system at our house, so I’m completely new to the whole Alarm business, but here is what happened.

    Someone I know has the alarm system. Door sensors, and window sensors. I went to their house to do work, and they forgot to disarm them. Great, the alarms about to go off, and I only have 2 minutes to type in the code they never gave me. It took me about 20 seconds to find a way to just shut the whole system off, and the alarm stopped. The police are suppose to be called to my understanding when the alarm goes off, but I waited for them and no one showed. Before I left I got the alarm running and it was as if I was never there. This is a complete scam honestly. If you don’t have to deal with Comcast don’t. Comcast is ranked one of the worse companies for customer satisfaction, and clearly their products aren’t up to par.

    Read More
  15. User Score
    0
    April 18th, 2017 Lawrenceville, GA
    11 people found this review helpful!
    I am being forced to pay over $900 for a home security system installed by Comcast that never worked. Per the customer agreement, Comcast provides and maintains the service and I pay monthly fees. An early termination fee applies if the service is canceled by me after 30 days. In short, that is the terms of the agreement.
    At no time did the system work even to the lowest industry standards. Several false alarms occurred in the middle of the night, startling me awake. After determining that it was indeed not an intruder causing these alarms, I thought it may be my doors shaking slightly. I attempted to stabilize them. Over time it became apparent that it was poor quality in the system that caused the false alarms. So I called Comcast to repair the system. They did not show for the appointment. Since they wasted my time and I had lost faith in the system they installed, I terminated the service as they were in breach of the agreement to provide a system that worked.
    An ethical company would refund the money spent on the faulty system. Comcast not only will not refund the money I spent, but is also charging me the early termination fee since it was just outside the 30 day period. Never mind that I never had a working system in my house. This type of treatment of their now former good customers is the reason they have earned the reputation as being an unethical and poor performing service and utility company.
    I have spoken repeatedly to their corporate customer service. It seems that the home security department is separate and makes their own determinations as to how to treat their customers. I have filed complaints with the BBB, the PSC, and the GA State Attorney’s Office. Comcast will not back down. I am paying the bill simply to protect my credit from Comcast’s predatory nature. My next step is to consider suing in Magistrates Court (thankfully, I did not agree to the arbitration clause in the agreement).
    If you are considering a new home security system, consider the many quality alternatives out there. My advice is to not use Comcast for obvious reasons. Their security system is inferior and is only surpassed by their terrible customer service.
    Read More
  16. User Score
    9
    April 12th, 2017
    2 people found this review helpful!
    we have been comcast customers for 30 years. Basically we have been pleased overall in their services and customer responses. Now, we have added the X Finity Alarm system and are delighted with the installation by a professional and its performance. It is user friendly and the least costly of the choices in our area. Because we were long time customers, there are no cancellation fees and the $20. per month charge is locked in by contract. Highly recommend.
    Read More
  17. User Score
    0
    April 3rd, 2017 Trenton, NJ
    7 people found this review helpful!
    Absolutely not dependable in service or equipment. Will never use again and would
    recommend no one use this service.
    Read More
  18. User Score
    3
    March 7th, 2017 Stockton, CA
    3 people found this review helpful!
    I love Xfinity, had the Xfinity home for over a year and was very upset when my sensors started triggering false alarms. I had Comcast out here many times and the bottom line was that they couldn’t do anything for me after replacing all the equipment and still had issues. They let me out of my contract though.
    Read More
  19. User Score
    0
    March 1st, 2017
    7 people found this review helpful!
    This is a horrible service and the company locks you in a contract and cannot get out. Customer Service is trained not to cancel any service lines. I wish the government did not allow monopolies in Cable, Phone, etc. Customers lose!
    Read More
  20. User Score
    10
    February 28th, 2017
    4 people found this review helpful!
    This is the best security, everything works like it suppose to, response to triggered alarms works, email alert works, camera works sensors work, customer service is friendly, we think this is the best choice for us, glad we chose xfinity.
    Read More

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Our Score
6.2
User Score
2.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
365
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,013