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#26
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Xfinity Home Security (Comcast)

Similar to: Frontpoint Security

Our Score
6.2
User Score
2.1

Visit Site

Our Score
6.2
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
402

This Review is maintained by Chase Sagum

Review Last Updated: April 18, 2018

In addition to providing cable and high-speed internet, Xfinity home security systems are also offered with home automation services via its wireless broadband network. The company has several equipment packages and cutting-edge technology available—at a price.

The Good

  • Various package options
  • Professional or DIY installation
  • Top-of-the-line technology
  • Compatible with your current security equipment

Various Package Options

Xfinity Home Security offers a variety of different security and home automation packages to best meet each customer’s individual needs. The cost for a 2-year service agreement ranges for $39.99 per month.

Professional or DIY Installation

If you are comfortable installing your own system and would like to save a little cash, Xfinity Home Security gives you the option to perform a DIY installation at no cost. However, if you would prefer to have professional installation for your home security system, Xfinity offers professional installations for its customers at $99.

Top-of-the-Line Technology

You won’t find any old-school equipment with Xfinity Home Security; the company utilizes cutting-edge technology in each of its packages, including touch screen wireless keypads, remote thermostat control, window sensors and door sensors and mobile video monitoring via the Xfinity Home app.

Compatible with Your Current Security Equipment

If you already have a security system with sensors from a different company and would like to switch to Xfinity, you can opt to use your current equipment. This service can be a substantial money-saver because you won’t be required to purchase a whole new equipment package and control panel when you switch.

Monitoring

Every Xfinity home security system includes 24/7 professional monitoring service. You will also be able to arm, disarm and control your system remotely via the mobile app.

Additional Features

With a one-time equipment fee, features like smoke monitoring, live video monitoring via security cameras, addtional sensors and devices can be added to your plan. 24/7 video recording with the ability to record, rewind, and review up to ten days of video footage can be added for an addtional $9.95/mo. per camera

The Bad

  • Minimum two-year agreement
  • Price increases
  • Additional Xfinity services required
  • More costly than leading competitors
  • Poor customer reviews

Minimum Two-Year Agreement

Xfinity Home Security requires a minimum two-year contract, regardless of the package that a customer selects. Although this contract length is shorter than the industry average of three years, there are some companies that offer a variety of service agreement lengths or do not require a contract at all.

Price Increases

A customer’s monthly fee is not locked in for the entire length of the service agreement; Xfinity Home Security reserves the right to increase the fee after the first year of service.

Additional Xfinity Services Required

In order to take advantage of Xfinity Home Security, you’ll have to utilize other Xfinity services. For the most basic home security packages (Xfinity Home Secure 150 and 300), you’ll be required to have Xfinity high-speed internet. For the more comprehensive home security plans (XH Secure 300 Starter Triple Play with 75 or 150 Mbps download speeds), you need to have one of the Xfinity home packages. These include the bundle of both internet and Xfinity TV.

More Costly than Leading Competitors

Although Xfinity’s home security technology is impressive, it comes at a price. For the most part, the company’s monthly rates, equipment, monitoring, and installation fees are higher than leading competitors. Additionally, if anything goes wrong with the system, maintenance and repairs are not covered.

Poor Customer Reviews

Based on user reviews we’ve received, common customer complaints include installation problems and delays, billing issues resulting in fees, and poor customer service. Xfinity currently ranks in the bottom 10% in user review scores of all home security companies we have reviewed. Over 300+ people have shared their experience here with Xfinity Home Security and on average, those people have said their experience was roughly a 2/10.

The Bottom Line

Xfinity Home Security offers multiple equipment packages, top-of-the-line technology, and professional or DIY installations. However, those who are not existing Xfinity customers will be required to utilize other Xfinity services in order to take advantage of the company’s home security features. Additionally, customers are required to sign into a two-year contract with no price-lock guarantee, so they may experience rate increases after the first year. The big thing to watch out for with the company is the customer reviews. You can read all our Xfinity Home Security reviews below. With so many of them being negative, it’s worth taking the time to research other providers that have a much more positive customer sentiment. Companies like Frontpoint Security, Protect America, and SimpliSafe.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$19.99-$42.99
$0

#2

7.3
$34.99
$99

#3

3.1
29.99-59.95
$99

#26
rkSLisrAPIpwRBxXvrjwFQ9KcTcG334U2t7ReVAi

2.1
$39.99
Undisclosed

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402 Xfinity Home Security (Comcast) Reviews

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  1. User Score
    1
    April 20th, 2018
    0 people found this review helpful!
    I had Comcast Install 6 Cameras. It’s been 2 months and they still drop and refresh and do not run properly. Techs have been out 6-8 times with no solution. Zach inside sales was persistent on signing up but try getting him involved is been crickets!! NOT A GOOD SYSTEM at this time. I have requested a full refund. There are a lot better systems out there currently.
    Read More
  2. User Score
    3
    April 9th, 2018
    0 people found this review helpful!
    Why doesn’t Comcast monitoring call us when our alarm goes off? It went off again this morning because my husband couldn’t disarm the system due to the display acting funky. What’s the point of this system if we aren’t receiving the proper communication to make sure everything’s o.k.? This system is ridiculous! I’m almost regretting switching from our original system, which used to call us within 30 seconds after r ceiling alarm notification.
    Read More
  3. User Score
    3
    March 27th, 2018 Birmingham, MI
    1 people found this review helpful!
    there cameras stink. Every time it rains or snows they fog up and you can’t see anything that you are paying for. You only see a big blog on your screen so you can’t make out anything. It buffers constantly and takes a long time to connect.
    Read More
  4. User Score
    0
    March 18th, 2018
    4 people found this review helpful!
    They talk my wife into installing a security system with the camera. First they installed it on the inside of the window which from the reflection from the glass you couldn’t see anything on the screen. Another installer came back and installed the camera outside thinking this was a good deal . Well doing today you can’t see anything under the porch by the door camera is useless. Second if the camera only stayed on half the time that will be a great deal. I guess for a few extra dollars we can get this System to record what happens outside my door. But if the whole area under the porch by the front door is dark you can’t even you can see a person there. The good part is the time delay if someone were to steal a package they could be two blocks down by the time I would see them on camera. I guess I will have to pay the fees for this junk for two years before I can return it or pay a penalty fine for early termination. Do not get this junk camera does not work half the time and save yourself some big headaches . And trying to find something on TV to watch is another challenge. For over $200 a month I can’t find anything to watch that is decent. Half the freaking crap is in Spanish what country are we in .? When my contract is done so I am I would Comcast.
    Read More
  5. User Score
    1
    March 16th, 2018 Portland, OR
    4 people found this review helpful!
    BEWARE! This service is terrible. The alarm went off even after I entered the code correctly several times. Then it started screaming in my ears. I couldn’t shut it off. I contacted the alarm service so they wouldn’t send the cops. They couldn’t shut the alarm off and connected me to Comcast customer service and they said they couldn’t shut it off after a 20 min hold. I had to throw the monitor in my car…my ears are still ringing. Finally, a guy told me to unscrew the back and take out the battery. I cancelled this service immediately. I would recommend this service to a dog. Keep your money and your hearing…AVOID AT ALL COSTS!
    Read More
  6. User Score
    0
    February 3rd, 2018
    10 people found this review helpful!
    First my comcast home security stopped working after week 1 had service techs out 3 times. My first bill was 666.00$ tried to cancel service told I couldn’t or I’d be charged a fee of 1600$ even though I was keeping all other services. My bill went up 80$ after 3 months. I continued to call Xfinity telling the service was not working asking why I was paying for a service that didn’t work. They would walk me through the steps to get it back online. Next day it would stop working. Then here’s the kicker my home was broken into items where taken. Police report was made given to Xfinity I asked to reimbursed for my services that didn’t work for all of the time that it didn’t work all of sudden they had changed there rules I was able to break my contract and get a credit of 106$ after arguing with everyone in corporate they refused to reimburse me any more even though I paid about 1200$ for this service. 43 billion dollar company could not afford to credit a 15yr customer fees that’s were owed to them. While my account was under investigation my account was supposed to be suspended of being shut off. My service was shut off 3x. I’d stay far away from this scam they are running and there horrible customer service they are a discrace and they are thieves…….
    Read More
  7. User Score
    0
    January 25th, 2018
    5 people found this review helpful!
    First of all I had the internet then I added the home security and five cameras. the cameras keep going off line. and I had a installer come out. The wire for the cameras is installed so low to the ground my thug neighbors across the street came to my home and messed with the wire to set up a home invasion on me. I asked Xfinity to come out and raise the line . No reply. I pay over one hundred dollars a month for internet and the security system. and this is not acceptable at all. I am living in fear if they cut the wire I won’t have any way of knowing what’s going on outside of my home. (2ND) I was paying my bill by the 18th of the month since I had the security cameras installed my payment due date changed, I asked them to change it back because I am being charged a late fee every month. No reply from Xfinity. The installer wanted to walk through my home to see the sensors I told him no and he said it’s mandatory that he see them. I know when someone want to be nosey. I refused to let him walk through out my home, and he got mad and said he is through with his work and he left. My daughter had her house broken into after a Comcast man left her home.
    Read More
  8. User Score
    0
    January 16th, 2018
    10 people found this review helpful!
    I ordered the triple play including home security, when they arrived I was informed that it only covers the doors or windows so only 3 sensors. How many people live in homes with only 1 door and 2 windows. The website does not tell you that and it doesn’t ask you to purchase any additional sensors $49 each. Shame on you Xfinity, you make so much money stop trying to rip off hard working Americans!!!
    Read More
  9. User Score
    4
    January 12th, 2018
    5 people found this review helpful!
    While watching my home security footage the screen times out every few minutes. My recordings are inconsistent. The video blacks out randomly even though it’s suppose to be 24/7 and online it says we’re still all connected, just no footage.
    Read More
  10. User Score
    10
    January 3rd, 2018
    3 people found this review helpful!
    I love my Xfinity Home setup it has the best equipment that’s available, it has WiFi and cellular back up a 24 hour back up battery the equipment was free as long as I signed a two year contract and the difference in cost from the premier double play was 129.99 vs the triple play with xhome for 149.99 per month so 20.00 per month isn’t to bad we even got a free wireless camera. I thought I was getting sold by a door to door guy but he still helps us with questions and issues just like a customer service rep. If you sign up call your Local rep for more info because then you will have a direct phone number for your customer service needs. Also that premier package gives me the voice remote to control my xh too and tv and hbo sho cone and all the other channels 7 mos later still paying the same…
    Read More
  11. User Score
    2
    January 2nd, 2018 Bellwood, IL
    8 people found this review helpful!
    I’ve been an xfinity customer for over 15 years. We have web, tv and phone services and we were going to add security today. We wanted xfinity to take over our existing wireless system which the rep on the phone said they definitely could. I took the day off, the tech arrived and said:
    1. they could not reuse the existing wireless devices including 5 door sensors, 2 motion sensors and 2 thermostats.
    2. they would not remove the existing wireless devices
    3. our garage was too far (50′ from the house) to monitor wirelessly

    Our existing provider has been able to monitor our whole house, 5 doors, 2 motions, 2 thermostats for the last 9 years with no problems. We’re so disappointed with xfinity.

    Read More
  12. User Score
    1
    December 29th, 2017
    5 people found this review helpful!
    Customer are not told upfront about all the fee. What’s advertised on TV I’d not what’s sold to you when you sign up. The price changed without me knowing.
    Read More
  13. User Score
    0
    December 27th, 2017
    5 people found this review helpful!
    In my opinion, Xfinity security system is VERY expensive and completely worthless. I have been using this system for 19 months now and in that time I have had my vehicle broken into twice, an intruder got my front door opened and a trailer was stolen out of my backyard in broad daylight. The Xfinity security cameras caught none of it. This system is a complete waste of money! If you are looking for a security system, keep searching!
    Read More
  14. User Score
    0
    December 26th, 2017 Decatur, GA
    7 people found this review helpful!
    Customer Service- Horrible. I called and for information and representative would not even talk to me until the bill was paid. I had never NOT paid a bill. She acted like a bill collector for a transferred delinquent account. After paying the bill, I was transferred and placed on hold for 40 minutes. For Xfinity Home service, TERRIBLE!!!! If power goes off, service has to be reset. You have to call them and it takes forever to get through. Cameras are not good (purchased in 2016…no night vision and no upgrades.) Contractor left wires hanging everywhere. Each person is contracted, so you never get individuals who work directly for Xfinity.
    Read More
  15. User Score
    1
    December 21st, 2017
    5 people found this review helpful!
    What is the purpose of being able to cancel an alarm from your phone if they still send the police out if you do not answer the phones. If I’m at work in a meeting but I still cancelled the alert, why would you send the cops out? Even when I called to state I had cancelled and because I had given a incorrect passcode and had already stopped the alarm you still call the police. You can verify that it was one of the numbers I had provided, so why would you send the cops out. To me its a waste of money, the sensors always need batteries, the billing is off, customer service sucks because they work for the company and are protecting their interest; WHAT is the purpose of being able to control from your devices but yet I’m now getting billed from the police department $100 because you failed to recognize that the alerts were cancelled from my registered cell number. I HATE COMCAST. WHEN I MOVE I WILL NEVER USE AGAIN. WHATS THE POINT THEY ARE USELESS, AND FOR THE POOR CUSTOMER SERVICE THEY PROVIDE JUST KEEP RENTERS/HOME INSURANCE YOUR ITEMS WILL BE COVERED QUICKER THEN THEM DOING THEIR JOB.
    Read More
  16. User Score
    1
    December 17th, 2017
    4 people found this review helpful!
    I wasn’t aware my bill was going to be 700 one time. After that. The guy that came out was a joke trying to do the bare minimum to get the job done. He’s cone out twice both times not getting any results. 2 cameras still don’t work after 2 months. Still and after last visit he didn’t even want to touch the camera on the garage
    Read More
  17. User Score
    10
    December 10th, 2017
    4 people found this review helpful!
    Best product for my home security needs. Everything works well. Unlike the numerous false alarms I had with ADT (cats were constantly calling the police), I haven’t had a single false alarm with this system. The system runs through the internet but it also has wireless backup in case someone cuts the cable. The price is competitive, in my area anyway.
    Read More
  18. User Score
    1
    December 6th, 2017 Millbrae, CA
    7 people found this review helpful!
    Xfinity home is the worst ever security system I ever have. It’s always having issues, from losing communications, motion sensor not functioning, to difficulty logging online & more. Service is even worst. One time I called & was promised that tech would come in the next several hours, the guy gave me 2-4 o’clock pm window.. I waited but no one came I called again & was told that an appointment was made but not scheduled.

    My bills keep increasing each month over the cost of my agreed plan, If you call & complain you’d be presented with all reasons in the book .You can’t win. FCC. please do something.

    Read More
  19. User Score
    0
    November 22nd, 2017 Salt Lake City, UT
    5 people found this review helpful!
    I’ve had a few different security services in my life and Xfininity is by far the worst. They bait and switch you with a nice low sounding price over the phone, then bill you with all kinds of hidden fees after you’ve signed the contract. On top if all that they more than doubled my monthly after my first year, and there was nothing I could do because I was still under contract. In addition to all that, their equipment is garbage! I had constant issues with the sensors, cameras, etc. Don’t waste your time, go with a real security company.
    Read More
  20. User Score
    2
    November 16th, 2017 Lansing, MI
    8 people found this review helpful!
    We purchased the Xfinity security system with camera about 6 months ago. Installation was scheduled very fast and the installer did a pretty good job. The price was ($300 each) much higher then we wanted to pay, but needed a system installed on a deadline. They claimed free installation, but then billed me for it. After fighting with their staff, part of the fee was removed. Since installation, the security strips at the doors and windows keep falling of so we can’t set the alarm. The cameras continuously give a “Comm Error” and we have had the company re-set them multiple times and I have had re-set the cameras manually many many times. The cameras do not pick up people or animals any further then about 40 yards so picking up video in a big yard it not going to happen. When I called because of the camera issues I was told there was only a 1 month warranty on them. We would not purchase this system again as it is expensive, inefficient, useless, and unreliable.
    Read More

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Our Score
6.2
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.99

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
402
Our Score
9.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,118