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Reviews for Xfinity Home Security | 2019 Home Security Company Reviews
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Reviews for Xfinity Home Security | 2019 Home Security Company Reviews

Xfinity Home Security (Comcast)

Xfinity Home Security is available as an add-on for existing customers. 2-year contract; prices subject to change mid-contract

Our Score
6.2
User Score
2.0
Our Score
6.2
User Score
2.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-39.99

Install & Equipment Fee

$0-1200

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

451

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

Xfinity offers security monitoring to existing customers for an additional $29.99 – $39.99 per month.  Not available in: NV, MT, WY, ND, SD, NE, OK, IA, HI, AK, RI

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#25
Reviews for Xfinity Home Security | 2019 Home Security Company Reviews

2.0
$29.99-39.99
$0-1200

Pros

Enhanced Professional Monitoring

Xfinity Home security systems offer around-the-clock professional monitoring. This specific type of security monitoring allows customers to get notifications anytime.

Alarm Mode Options

Customers can get a few different home automation Xfinity alarm modes with their home security system: Arm away, Arm stay, and Arm night.

  • Arm away alarm mode allows the customer to enable their home motion sensor when they are in the process of leaving their home.
  • Arm stay alarm mode allows the customer to arm their home security system while they are in their home. This system ensures that customers can move freely throughout their home while the system is armed.
  • Arm night alarm mode allows customers to get alerts if their perimeters are breached while the motion sensor for their home is disabled.

Xfinity Home Mobile App

Xfinity offers customers an app that allows customers to receive real-time alert notifications on their devices and allows them to control their home from wherever they are. Customers can control their thermostat, their lights, and more. The app also gives customers live video monitoring of their home at no extra cost. Customers do need to purchase xfinity security cameras, however, in order to obtain live video monitoring. Those who choose to purchase the live video package will get the indoor outdoor camera. Xfinity Home offers a camera with recording package as well that customers can choose.

Cons

Two-Year Contract & Fluctuating Prices

Xfinity Home security requires a two-year contract at minimum. This is very similar to other service providers in the market but with one major difference. Xfinity contractually reserves the right to increase customers’ monthly monitoring fees after the first year of service, that’s why the cost for 24/7 professional monitoring is listed as “29.95/month for 12 months” out of a 24-month contract. 

Additional Xfinity Services Required

Individuals cannot purchase Xfinity Home Security unless they are already customers of Xfinity (internet, cable, phone, etc). For the most basic home security package, customers are required to have their high-speed internet service. For the more comprehensive home security package, customers are required to have one of their “home packages” which includes a bundle of both internet and TV services. Because of these requirements, it creates a situation where customers are paying much more each month then they may have originally planned just to get access to Xfinity home automation.

Core Xfinity Customer Service Complaints

Former and current Xfinity customers on the home security side have complained of problems with delays of service, billing issues resulting in extra fees, and poor Xfinity customer service over the phone. A majority of the consumer reviews we have received regarding Xfinity have been negative experiences with the home security service.

View Top-Rated Home Security Companies

Our Recommendation

As a home automation provider, Xfinity security does not compete with other companies. For starters, there have been several negative Xfinity home security reviews- specifically about their two-year contract with fluctuating monthly monitoring costs. Additionally, customers must obtain extra services in order to get access to Xfinity home security systems.

We do not recommend Xfinity Home Security at this time because you have to purchase other services from them, they can change your monthly fees, and they have negative customer reviews. We recommend looking into companies such as Frontpoint Security and Protect America.


How Much is Xfinity Home Security?

Basic Home Security Package: $29.99/month

  • 24/7 professional monitoring
  • Control hub (touchscreen)
  • Wireless keypad
  • 3 window/door sensors
  • 1 motion sensor

Video Home Security Monitoring: $39.99/month

  • All features of the home security package
  • Indoor camera
  • Live stream video

Those who want to add on equipment to their 24/7 monitoring service will need to purchase devices individually:

  • Door/window sensor: (1) $49.95; (3) $129.95; (5) $199.95
  • Indoor/outdoor camera: $195.95
  • Motion sensor: $49.95
  • Outlet controller: $49.95
  • Smoke detector: $99.95
  • Zen Thermostat: $199.95

Xfinity Home Security vs Protect America & Vivint

The biggest difference between Xfinity Home Security and Protect America is that Xfinity Home Security is offered as an add on to their other services – not as a stand-alone. Additionally, Xfinity customer rate the company 2/10, as opposed to the 8/10 rating Protect America customers give them.

  Xfinity Protect America Vivint  
Equipment Upfront $0 - $1200 $0 $500 - $1800
Basic Home Security Monitoring $29.99 $19.99 - $39.99 $29.99
Video Home Security Monitoring $39.99 $24.99 - $49.99 $49.99
Contract 2-year 3-year 5-year
Installation Professional DIY Professional; $50-200
Customer Rating 2/10 8/10 2/10

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451 Xfinity Home Security (Comcast) Reviews

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  1. User Score
    1
    October 29th, 2019
    0 people found this review helpful!
    Don’t ever use this service.
    A. My alarm went off and never got a text message.
    B. My alarm went off and they called my number and they asked if I want to have somebody check it and told them YES,,
    After that they never called back , they never sent anybody to my house.

    Useless service. I would rather put a sineage on my yard

    Read More
  2. User Score
    0
    October 27th, 2019
    2 people found this review helpful!
    Horrible Service. I have been a customer 5 years. I just redid my contract with xfinity and called home security. I explained to them I signed on another 2 years. You would think they would be happy. I explained a few issues I had such as sensors are 5 years old and thus falling off. I have a tech visit coming and asked if I could have it looked at. There answer was to use double sided tape and they could sell me new sensors for 20 dollars a piece. Awful Service !
    Read More
  3. User Score
    0
    October 7th, 2019
    1 people found this review helpful!
    Where to begin with the issues. It turns out that they do not have cellular back up as advertised. When you download the videos they lose their time stamp. The system is utterly useless when it comes to police reports. My ex easily took down the internet and cameras for this system too. The system goes out by itself often which is frustrating. Then customer service only has the same three steps which don’t work and it takes an hour at least to get that figured out. If you call no one knows how to help either. The sensors don’t work well either and read often that a door or window is open when in fact it’s not. I’ve had one problem after another since I installed the system about eighteen months ago but it is incredibly expensive to cancel so I am stuck. Stay away this system is horrible.
    Read More
  4. User Score
    10
    September 23rd, 2019
    1 people found this review helpful!
    I have their home security ans was able to get a free install, on my first install and when i transferred services. Its always been great. Only had one issue in about 6 years that i needed a tech out. I like i can buy the equipment out right instead of a monthly rental charge. 24/7 recording on cameras and no need for a dvr. New customers can get it free for all cameras. Im sure most companies use a cloud system now.
    Customer service has been getting better atleast in my personal experience. Using thier My Account app makes it really easy to get in contact with a human, instead of calling in and talking with the robot.
    The volume on the touchscreen can be turned down for the alerts. You can also change each sensor sound so you know exactly which one is going off by just the sound. I have my kids window set to a different tone so I know when it is opening and closing. Their system is very easy to use. You do have to take some responsibility and learn your new system after they show you the basics. The first two weeks of having the alarm they will vet you on the phone so you dont have false alarm charges when your learning the system.
    You do need a permit in some counties. Thats on the county though nothing to do with comcast. Read the terms your agreeing to, don’t assume. If you dont like the terms don’t sign it. Remember this is a business. Equipment will have to be updated. When your tv goes or you want 4k and have a standard definition tv you have to buy a new one. You don’t call the manufacturer years down the road and say “you owe me a new free tv because technology is advancing” or because it finally died.
    My bill is always the same every month, except when im coming out of the contract. Then I just request a call through the app and get setup on another cheap promotion. Rinse and repeat every 1-2 years. Everyone says they’re a monoply monster but it’s not their fault no other service is in my area. Atleast they came to my area.
    Read More
  5. User Score
    0
    September 11th, 2019 Southaven, MS
    0 people found this review helpful!
    VERY poor customer service. They lied to me when I purchased their security cameras by telling me that I did not need to stay on the paid services to be able to use the cameras. So they lied to me about that and several other things as well…their technical support is VERY poor as well. They send people out to my house, look at my problems, take pictures, tell me that they will escalate my ticket to priority status and then do NOTHING…more lies???
    Read More
  6. User Score
    1
    September 4th, 2019
    0 people found this review helpful!
    trying to find the alarm certificate for my home insurance company is a JOKE. I have wasted 2 days of my life on this and countless calls to stores. If you are looking for security this is A JOKE look elsewhere
    Read More
  7. User Score
    0
    August 26th, 2019 Allen Park, MI
    5 people found this review helpful!
    WARNING….Do not buy the home security!!!! Waste of MONEY!!! The security is awful. The clarity is no good. You can not recognize who the person may be. Very blurred. Night vision is very bad. You can’t see practically anything at night, just a shadow. I had to call for a technician to come to my home for issues after issues after issues regarding those cameras. Half of the time it will stop working. I am so upset that I paid that ridiculous amount of money for crap. Xfinity/Comcast is a billion-dollar business, and they manufactured this crap to their customers and advertising it as quality. Other thing, I am sick and tired, when I call for service I am constantly is sent outside of the USA. Their customer service is always somewhere across the world that speaks very broken English. I cannot understand them, and it will always be a lot of background noise that make the experience even worse. I never get an American when I call!!!! Also….THEY DO HAVE HIDDEN FEES.
    Read More
  8. User Score
    0
    July 25th, 2019
    4 people found this review helpful!
    Im in Wisconsin on vacation my security system sost signal and connectivity while gone they waited 25 min to dispatch police cant tell me why my door alarms are going off and my system is in Arkansas so now my kid has to drive all the way to Arkansas to check on our stuff and back I told agent on phone I wanted camera and 10 more sensors and he assured me tech would have them and put them in tech did indeed have them but said since its not on order I dont have time to do them I have other customers so I dont pay just like that next customer now because of no camera my stuff may be gone and someone has to drive the next 29 hours there and back to check on it smh
    Read More
  9. User Score
    0
    July 18th, 2019 Redwood City, CA
    5 people found this review helpful!
    Xfinity Home has ongoing issues with their alarm systems chirping in the middle of the night. This happens at least 3 – 4 times per night. The first time this happened to my system, I thought my house was being broken into. This problem is continuous, and the only fix is to replace the monitor or circuit board of the system. It takes about a month to get a tech out to your residence just to check the issue, because they are so backed up. When you call customer service and ask to be connected to a manager, prepare to wait at least 24 hours or more to hear back from them.
    Xfinity offers several choices of products for both home and business. The problem is the amount of customers they have, seems to be overwhelming for their Customer Service portion of their company. What good is a company that offers everything for your home or business, if they are not there for their customers, when they have a problem with the product they sell? My alarm system just started chirping again. I know this issue will never go away. It seems it is time to go somewhere else. This is how even the greatest of companies fail. Customers need to be your first priority. They are the ones paying your bills.
    Read More
  10. User Score
    1
    July 17th, 2019
    4 people found this review helpful!
    BE WARNED! Excessive Hidden fees. Regardless of what sales rep says. They charge early termination fees. If you plan on moving or selling your property BEWARE!
    Read More
  11. User Score
    0
    July 16th, 2019
    2 people found this review helpful!
    Poor quality and services hardly work most of the time for the home security. Definitely not the service that is advertised
    Read More
  12. User Score
    1
    July 2nd, 2019
    3 people found this review helpful!
    Problems with obtaining the actual details of Xfinity Home Security Systems :

    Like: What happens when an alarm goes off? Who gets notified when an alarm goes off? What exactly is the flow chart for the decision making about these things?
    When are the police called and who determines that??? What human can you call to get this information?

    Why can you only access Infinity Services with a telephone AI operator that will not recognize or answer these questions? DOESN’T SEEM TO BE A HUMAN WHO CAN ANSWER ANY QUESTIONS ONCE YOUR SYSTEM IS INSTALLED.

    Conclusion – It appears that most of Xfinity’s services are actually smoke and mirrors. Nowhere have I been able to actually nail down exactly what services they actually provide when you have either a real problem or need to diagnose technical problems with your system.

    Read More
  13. User Score
    1
    May 28th, 2019
    4 people found this review helpful!
    Xfinity/Comcast customer service is horrible!! I can’t wait until we have another option in our area. We ordered the home security cameras from Comcast and they are very unreliable. They are constantly going off line so you need to unplug them for 30 seconds then plug back in. If you vacation a lot or are away from home, I would not recommend these. The cameras run off of your internet so if you are not home to unplug them to reset them you will have no video or recordings…which is useless.
    Read More
  14. User Score
    0
    May 14th, 2019
    5 people found this review helpful!
    xfinity alarm system is a complete waste of money, the keypad works rarely the app works sometimes it constantly loses connections with door sensors, the system has even set itself off Ive had all of my sensors and keypad replaced already still dosnt work.
    Read More
  15. User Score
    2
    May 3rd, 2019
    7 people found this review helpful!
    Home security “professional installation” is the worst. The guy did not have a clue how most of the equipment works or where to place it. Since the entire system only comes with 1 motion detector, I later wanted to add a couple more, but xfinity insists that I pay $50 to have someone install them. There is no way to buy extra equipment and add it myself. These are basic devices that literally get stuck onto the wall with double-sided tape, and get paired with the system. I have actually had two pieces of equipment fall off and had to use super glue to keep them in place. Still, no way around having “professional installation”. Customer service just does not care. I have been a customer for years. I dont understand it.
    Read More
  16. User Score
    1
    April 26th, 2019
    5 people found this review helpful!
    Had an appointment to install outdoor camera. Tech came out and said he can’t install outdoor camera at duplexes or townhouses. He said it’s a liability thing? They should have asked that when I made the appointment! I own my condo Don’t know why that would be an issue to install a camera. Thinking of getting all new system. I need outdoor camera. My front door is boarded up at the moment because of a break in. If I can’t get a camera outside I guess I will cancel the mediocre service with Comcast.

    Also when my door was busted down it took Comcast ages to answer and then they put me on hold for what seemed like an eternity. I kept telling them yes call the police and it took me speaking to 2 people before they said they would! It was about 30 minutes before the police were notified. I got there before they did. Then I get a call from Comcast 30 minutes later and asked if I needed the police????? Luckily I was talking to the police Not very professional service in a crisis situation.

    Read More
  17. User Score
    0
    April 25th, 2019 Brighton, CO
    4 people found this review helpful!
    Very disappointed with Xfinity Home Security. I accidentally set off my alarm and the cops took 2 hours to show up, waking me up out of a dead sleep at 1:30 in the morning! Not very safe home security system if you ask me!
    Read More
  18. User Score
    1
    April 19th, 2019 Gig Harbor, WA
    2 people found this review helpful!
    As a wife and mother with a husband that travels very frequently, this home security system does not make me feel safe in the least bit. Camera quality is poor and breaks frequently. It does not record every movement, even has missed the ups man a few times. Takes forever to load the live camera feed and usually there is a lag. Overall poor quality.
    Read More
  19. User Score
    0
    April 16th, 2019
    2 people found this review helpful!
    Is anyone else having problems with Comcast doing software updates at night and turning off their system while it is armed. It’s hapoened twice that I know of. I complained to their customer service the first time, but the dummies did it again. Any solution other than dumping the company?
    Read More
  20. User Score
    0
    March 25th, 2019 Woodbridge, VA
    7 people found this review helpful!
    Had the service for about a year and had issues constantly. We just found out that our camera went out and we “own” it so have to replace it. Tech told us don’t bother replacing since its outdoors and will go bad again from the elements. He reccomended ring or buy our own cameras without the service. Pretty bad when someone who works for Comcast
    tells you that. I wish they had told me this prior to them drilling holes in our house and installing this crappy system. But he said Sales and Install are different and they just want you to buy. STAY FAR AWAY!
    Read More

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Our Score
6.2
User Score
2.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-39.99

Install & Equipment Fee

$0-1200

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

451
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,432