Best Home Security Companys

132 Companies 16,844 Real Customer Reviews

Reviews for Xfinity Home Security | 2019 Home Security Company Reviews
Current

What Others Are
Researching Right Now:

#25
Reviews for Xfinity Home Security | 2019 Home Security Company Reviews

Xfinity Home Security (Comcast)

Xfinity Home Security is available as an add-on for existing customers. 2-year contract; prices subject to change mid-contract

Our Score
6.2
User Score
2.0
Our Score
6.2
User Score
2.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-39.99

Install & Equipment Fee

$0-1200

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

451

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

Xfinity offers security monitoring to existing customers for an additional $29.99 – $39.99 per month.  Not available in: NV, MT, WY, ND, SD, NE, OK, IA, HI, AK, RI

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#25
Reviews for Xfinity Home Security | 2019 Home Security Company Reviews

2.0
$29.99-39.99
$0-1200

Pros

Enhanced Professional Monitoring

Xfinity Home security systems offer around-the-clock professional monitoring. This specific type of security monitoring allows customers to get notifications anytime.

Alarm Mode Options

Customers can get a few different home automation Xfinity alarm modes with their home security system: Arm away, Arm stay, and Arm night.

  • Arm away alarm mode allows the customer to enable their home motion sensor when they are in the process of leaving their home.
  • Arm stay alarm mode allows the customer to arm their home security system while they are in their home. This system ensures that customers can move freely throughout their home while the system is armed.
  • Arm night alarm mode allows customers to get alerts if their perimeters are breached while the motion sensor for their home is disabled.

Xfinity Home Mobile App

Xfinity offers customers an app that allows customers to receive real-time alert notifications on their devices and allows them to control their home from wherever they are. Customers can control their thermostat, their lights, and more. The app also gives customers live video monitoring of their home at no extra cost. Customers do need to purchase xfinity security cameras, however, in order to obtain live video monitoring. Those who choose to purchase the live video package will get the indoor outdoor camera. Xfinity Home offers a camera with recording package as well that customers can choose.

Cons

Two-Year Contract & Fluctuating Prices

Xfinity Home security requires a two-year contract at minimum. This is very similar to other service providers in the market but with one major difference. Xfinity contractually reserves the right to increase customers’ monthly monitoring fees after the first year of service, that’s why the cost for 24/7 professional monitoring is listed as “29.95/month for 12 months” out of a 24-month contract. 

Additional Xfinity Services Required

Individuals cannot purchase Xfinity Home Security unless they are already customers of Xfinity (internet, cable, phone, etc). For the most basic home security package, customers are required to have their high-speed internet service. For the more comprehensive home security package, customers are required to have one of their “home packages” which includes a bundle of both internet and TV services. Because of these requirements, it creates a situation where customers are paying much more each month then they may have originally planned just to get access to Xfinity home automation.

Core Xfinity Customer Service Complaints

Former and current Xfinity customers on the home security side have complained of problems with delays of service, billing issues resulting in extra fees, and poor Xfinity customer service over the phone. A majority of the consumer reviews we have received regarding Xfinity have been negative experiences with the home security service.

View Top-Rated Home Security Companies

Our Recommendation

As a home automation provider, Xfinity security does not compete with other companies. For starters, there have been several negative Xfinity home security reviews- specifically about their two-year contract with fluctuating monthly monitoring costs. Additionally, customers must obtain extra services in order to get access to Xfinity home security systems.

We do not recommend Xfinity Home Security at this time because you have to purchase other services from them, they can change your monthly fees, and they have negative customer reviews. We recommend looking into companies such as Frontpoint Security and Protect America.


How Much is Xfinity Home Security?

Basic Home Security Package: $29.99/month

  • 24/7 professional monitoring
  • Control hub (touchscreen)
  • Wireless keypad
  • 3 window/door sensors
  • 1 motion sensor

Video Home Security Monitoring: $39.99/month

  • All features of the home security package
  • Indoor camera
  • Live stream video

Those who want to add on equipment to their 24/7 monitoring service will need to purchase devices individually:

  • Door/window sensor: (1) $49.95; (3) $129.95; (5) $199.95
  • Indoor/outdoor camera: $195.95
  • Motion sensor: $49.95
  • Outlet controller: $49.95
  • Smoke detector: $99.95
  • Zen Thermostat: $199.95

Xfinity Home Security vs Protect America & Vivint

The biggest difference between Xfinity Home Security and Protect America is that Xfinity Home Security is offered as an add on to their other services – not as a stand-alone. Additionally, Xfinity customer rate the company 2/10, as opposed to the 8/10 rating Protect America customers give them.

  Xfinity Protect America Vivint  
Equipment Upfront $0 - $1200 $0 $500 - $1800
Basic Home Security Monitoring $29.99 $19.99 - $39.99 $29.99
Video Home Security Monitoring $39.99 $24.99 - $49.99 $49.99
Contract 2-year 3-year 5-year
Installation Professional DIY Professional; $50-200
Customer Rating 2/10 8/10 2/10

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

451 Xfinity Home Security (Comcast) Reviews

1. Select Your Rating:

248
78
23
16
5
8
4
5
8
6
50
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    10
    March 13th, 2019 Olive Branch, MS
    1 people found this review helpful!
    Shout out to De’lano in Xfinity Home Security Sales ! He not only brightened my day he made my day ! Thank you for the awesome customer service experience Mr. De’Lano from Phoenix,Arizona in the Xifiniy Home Security Sales Department.
    Read More
  2. User Score
    0
    February 23rd, 2019
    9 people found this review helpful!
    worst home security, most of the sensors failed to connect, thermometer failed to connect after replacing the batteries, 3 cameras failed to connect every other night, and the touchscreen don’t work most of the time and every time you call for support the customer always want to send a technician which you have to pay costly every time those giys fix it….what a rip off
    Read More
  3. User Score
    1
    February 20th, 2019 Daly City, CA
    3 people found this review helpful!
    I bought into their package of home security and gigabit internet access. I have wireless sensors. The installer glanced at my mounted controll panel and immediately said my current system is not supported. He also said that a sensor has to be installed in the front door. Mandatory. I do not want a sensor in the front door because i have a heavy gate protecting the front door. I dont see a reason why a sensor has to be in the front door nor could he explain why. I told him i will think it over and reschedule, if i decide.
    Read More
  4. User Score
    0
    February 8th, 2019 Naperville, IL
    7 people found this review helpful!
    System does not work half the time. The real problem is it appears to be working as far as saying it’s armed, but when something happens that should trigger an alarm it doesn’t go off. I have been dealing with this issue for almost 3 months and still not fixed…..Even if it ever does work correctly I don’t think I would be comfortable knowing the system is so bad.
    Read More
  5. User Score
    2
    February 8th, 2019
    6 people found this review helpful!
    My experience with the Xfinity home security system was so bad that I cancelled them after 3 weeks of moving into our new home. They sent out a technician to set up my home security system and it took him 7 hours to complete the job. He had to call out another technician to come to assist him after hours of confusion and not knowing what he was doing. Since the initial technician, I had to call two more times to have someone come out to try and fix the disaster he set up. Xfinity is sending out subcontractors to install their systems and these contractors don’t know what they are doing.

    The intruder alarm went off two times in the middle of the night and then the alert beep (open door) would go off at all times of the night . After 3 weeks of this, I am going back to ADT. Xfinity home security does not belong in this business and Comcast should stick to WIFI and Cable TV.

    Read More
  6. User Score
    0
    February 5th, 2019 Hammonton, NJ
    2 people found this review helpful!
    Absolute worst security system i have ever had. motion sensors dont work at all. Simplisafe is much better and actually works as it should, including the motion sensors.
    Read More
  7. User Score
    1
    January 29th, 2019 Hunt Valley, MD
    2 people found this review helpful!
    We have had 3 false alarms to our home because our system keeps going off. Not only did the police have to come out to yet another false alarm I had to leave work. They’re sending a tech to yet again reboot and “fix” the system. Because I am locked into a contract ( and I respect that) I asked that they possibly include a camera so that rather than have the police come yet again and have to leave work yet again. They acted as though I hadn’t spoken. At this point I’m paying for the anxiety of alarms going off and police visits rather than safety. Absolutely absurd!
    Read More
  8. User Score
    0
    January 4th, 2019
    3 people found this review helpful!
    False alarms constantly, waking us up in a terror almost weekly. Touchpad beeps all night long. Sensors go from 100% to 0% connection throughout the day. Techs have been out multiple times with no success in fixing what is wrong. Save your time and energy and go with a different company since Comcast is obviously garbage.
    Read More
  9. User Score
    1
    November 1st, 2018 Brandon, FL
    1 people found this review helpful!
    Trying to up charge you for seasonal service. You don.t need the second tier internet service to operate security equipment. Its a $25 cost difference that Comcast customer service tries to convince you is needed.
    Read More
  10. User Score
    1
    October 25th, 2018
    3 people found this review helpful!
    This company had one chance to delivery excellent service and blew it! The service tech that arrived to our home was outstanding. He was here for almost 5 hours and did everything right! One hour and fifteen minutes after he left, we had a need to depart our home. The system was armed correctly and the house was secured by locks on every door. 15 minutes after we departed, both my wife and I received an alarm activation code advising our front door had been breached, on our telephones at the same time as I was standing in the lobby of a car dealership. Within a minute of the alarm notification, I received a call from the Xfinity dispatch company advising of the same. The lady then inquired if we were home. She was advised we were no longer there and at least 20 minutes away with traffic. She continued with 20 questions – “are you sure you are not at home, did you check your backyard for visitors before you left” and several other outrageous questions. As a police chaplain, I advised her to “call the police, call the police, call the police.” She then inquired as to what we wanted her to do. Obviously, simple English was not working. I advised her a 4th time to call the police and hung up. She then called my wife and berated her with the same questions. A brand new security system, installed that day, within minutes of departing our home someone unlocked the digitally keyed front door of our home. We received a call from dispatch, they didn’t accept the conversation with me and called my wife to confirm we were not at home, then delayed calling the local police department for another 10 minutes after the call with my wife.

    IS THIS A COMPANY THAT YOU WOULD WANT TO MONITOR YOUR HOME SECURITY AND TRUST YOUR FAMILY’S SAFETY AND SECURITY WITH?!!!!!!

    Needless to say, I canceled the contract within minutes of arriving home to find the front door unlocked and afar. Fortunately, nothing was stolen and all of our pets were safe. I called the dispatch company and spoke with a manager who stated “it sounded like our employee followed SOP’s (standard operating procedures). Thank God no life threatening emergency was experienced and I will not give them a second chance! And for those thinking about this scenario, YES, this was a true experience. This did happen. And yes, I did change the codes to our front door and completely disconnected the Xfinity Home security system and it will be removed from our home the following day.

    Read More
  11. User Score
    0
    October 24th, 2018
    7 people found this review helpful!
    Horrible customer service. I’ve had three (3) “techs” to my house over the last 2 months trying to get my video cameras to work properly. Each tech gave me a different reason my cameras were not working. The first tech told me to reset my system whenever I had an issue, otherwise he couldn’t find anything wrong with my system. The second tech arrived and without even entering my house he told me he knew what the issue was. He told me I needed to go to the Xfiniity Store and buy the internet pods that would extend my wifi service. I went to the Xfinity Store in Centennial, Colorado across the street from Park Meadows Mall. I waited 30 minutes to see a customer representative and bought the pods for $140.00. I took them home, installed them an nothing changed. The third tech showed up, tested my system and then told me the problem was that two of my cameras were old and were not compatible with my security system. Apparently when Xfinity upgraded their systems the older cameras became incompatible (no fault of mine). He told me I could take my old cameras down from where they were mounted on my house, bring them to the Xfinity Store and they would exchange them at no charge. I asked him twice to confirm there was no charge and he was absolutely sure I could just switch them out. I went to the Xfinity Store (same location in Centennial, CO) and after waiting 20 minutes for a customer service representative. The representative told they could provide me updated cameras but I needed to pay for them. I told them the tech said I could bring the old cameras and swap them for new, compatible cameras. The representative told me the tech was wrong. I asked to see a manager but conveniently the manager was gone for the day. They told me I could see the person “kind of in charge when the manager isn’t here” but I would need to wait about 10 minutes. After waiting 10 minutes a representative named David (tall guy with dark thinning hair) came to talk to me. He had his backpack over his shoulder and he was clearly on his way out. He hardly heard what I had to say when he told me all he could do was sell me new cameras. I explained to him I had already spent $140.00 for the pods to extend my wifi at the techs direction and that they didn’f fix the problem. He said there was nothing he could do. When I asked for a managers card he told me he didn’t have a card for the manager. When I asked for her name he said I could provide my name and number and he would have her give me a call. I requested he write her name and number on a piece of paper and he replied “we don’t do that”. I left without any resolution and without buying the cameras because I was so frustrated. I feel like I’m being held hostage as a customer.
    Read More
  12. User Score
    0
    October 17th, 2018
    4 people found this review helpful!
    HORRIBLE SERVICE! So many false alarms, customer service barely responsive to simple questions, equipment errors constantly. Avoid at all cost! It’s a headache and nightmare!
    Read More
  13. User Score
    0
    October 12th, 2018 Arlington, VA
    4 people found this review helpful!
    Could not wait for my 2 year contract to end. Bad, Bad, Bad customer Service!
    Read More
  14. User Score
    0
    October 4th, 2018
    4 people found this review helpful!
    Absolutely horrible service. I was over charged, the equipment didn’t work properly, and the technician didn’t explain the contract properly! Do not use this company ever!!!!
    Read More
  15. User Score
    0
    September 24th, 2018
    9 people found this review helpful!
    my xfinity home security system was not properly installed, so now im facing fines from the local police department because the system sends out false alarms, customer service in this issue has not been pleasant despite me telling these customer service representatives im a disabled combat veteran, they refuse to fix the problem and instead blame me for their equipment malfunction
    Read More
  16. User Score
    1
    September 14th, 2018
    9 people found this review helpful!
    Sitting quietly at home, alarm/siren goes off, smoke detector starts blaring, CAN’T TURN IT OFF!!! Monitoring company calls, I explain there’s no emergency but the system won’t shut down. They say, “we’ll transfer you to customer service”. WHAT? Next thing I hear is “Welcome to Comcast, for English press 1” I’ve got sirens going off, I can’t think and they send me to a phone queue? Keypad is unresponsive, phone app is unresponsive, touchpad is unresponsive. I call the Home Monitoring phone number and get a message saying, “for technical support please call Comcast Customer Service”. Sirens still going off. I run around the house and unplug the AC power, the modem, the battery backup, the touchpad battery and finally get a ladder and rip the smoke detector off the ceiling and remove it’s battery. Blessed SILENCE! I drive down to the Comcast store in a rage and wait for an hour while they determine they can’t do anything but set up a service appointment for the next day! WTF? You have sirens going off due to an equipment failure and there’s NO phone number to call, NO person to contact for assistance? I’m so disgusted I could spit! I eventually go home and plug things back in one at a time until the sirens goes off again and a “smoke detector tampered” message comes up on the touchscreen. Now the system won’t arm unless the smoke detector is replaced meaning NO HOME SECURITY until a tech shows up. THIS IS PURE BS!!! Oh, but I signed a two year contract. DON’T DO IT! AVOID XFINITY HOME AT ALL COSTS!!!
    Read More
  17. User Score
    0
    August 24th, 2018 Seattle, WA
    5 people found this review helpful!
    Wow – worst system ever. They can’t notify you if there is motion unless you constantly check your phone. It takes a few minutes to even load the app or see the cameras.

    HORRIBLE – DO NOT GET

    Read More
  18. User Score
    1
    August 17th, 2018
    5 people found this review helpful!
    HORRIBLE! HORRIBLE! HORRIBLE!!!! Nothing but billing issues due to over charging what was promised and HORRIBLE customer service. Ineish I would have read reviews before I lost so much money!
    Read More
  19. User Score
    0
    July 26th, 2018 Denver, CO
    7 people found this review helpful!
    What utter incompetence! I think we all expect some issues when dealing with a large monolithic provider like Xfinity but what I’ve endured the past several weeks has surprised even me. I ordered the service in early July and had an install scheduled 2 weeks later. The tech who arrived told me he was the “wrong tech” and couldn’t complete the job… having taken the day off of work I was less than thrilled but since he refused to do the work I had little choice and he rescheduled an appointment for the following week. Having taken another day off work, no one showed up for this appointment and they randomly rescheduled to a day a week later. I spent 2 hours on the phone with 7 different agents and all I received were empty “sorrys”. Now today is the 3RD no show from a tech… I have taken yet another day off work and they rescheduled for another week out. More time on the phone, more empty promises and still no resolution.
    Read More
  20. User Score
    1
    July 14th, 2018
    2 people found this review helpful!
    Security cameras go out every other month. Technicians never show up when they are supposed to resulting in more lost days with out service.
    Read More

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

All reviews are moderated by real people at BestHomeSecurityCompanys.com to make sure they provide an assessment of the company being reviews. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

Our Score
6.2
User Score
2.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-39.99

Install & Equipment Fee

$0-1200

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

451
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,432