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Xfinity Home Security (Comcast) Reviews

Reviews of Xfinity Home Security (Comcast) from real customers
(428 verified)

Our Score
6.2
User Score
2.1

See Top Rated

Our Score
6.2
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.95

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
428

Overall Score

Based on ranking criteria
6.2 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: February 20, 2019

  • 2-year contract & fluctuating prices: Xfinity home security requires a 2-year contract at minimum. This is very similar to other service providers in the market but with one major difference. Xfinity contractually reserves the right to increase your monthly monitoring fees after the first year of service. And they are known for doing so often.
  • Additional Xfinity services required: In order to get access to Xfinity home security, you have to first utilize other Xfinity services. For the most basic home security packages, you’re required to have their high-speed internet service. For the more comprehensive home security plans, you’re required to have one of their “home packages” which includes a bundle of both internet and TV services. Because of these requirements, it creates a situation as a customer where you’re paying much more each month then you may have originally planned just to get access to Xfinity’s home security possibilities.
  • Core customer service complaints: Former and current Xfinity customers on the home security side have complained of problems with delays of service, billing issues resulting in extra fees, and poor customer service over the phone. A majority of the consumer reviews we have received here on this website regarding Xfinity have been negative experiences with the home security service.
  • Our recommendation: We recommend going with a more cost-effective solution that gives you an equal amount of home security technology but at much better pricing and with much better levels of customer service. Companies such as Frontpoint Security and Protect America.

Most Helpful Reviews From Xfinity Home Security (Comcast) Customers

  1. User Score
    0
    Scott Symonds
    May 8th, 2018 Fairfield, CA
    Terrible service, can't support all forms of burglary protection, like glass break sensors. Outdated equipment. Filthy uninformed technicians that leave dirt marks all over you walls. Salespeople who don't put the right notes in the instructions. Horrible phone support that takes at least 10 minutes for anyone to pick up the phone. Absolutely terrible experience start to finish. Had to cancel it the day after they installed due to all the misinformation and sub-standard execution. Need to file an insurance claim now to remedy the damage they did to my house. Took 40 minutes of my time to call them to cancel and file complaint. World class terrible consumer experience.Read More
  2. User Score
    0
    kelly Murphy
    October 30th, 2017 
    If you're going to spend money on home security do your self a favor and stay away from Xifinty Home. Take your time do research and invest in good home security. I will never use Xifinty Home security system again. Too many problem and glitches. You get what you pay for. I had too many false alarms and two caused me to leave work because it. Don't hate your time. I will never use any of comcast services again. Too much misleading going on. Customers service reps need better training. They say you're a valued customer but I never felt like one. Three years and I am happy to say I feel relieved to no have them or their high prices.Read More

428 Xfinity Home Security (Comcast) Reviews

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  1. User Score
    1
    October 30th, 2017
    6 people found this review helpful!
    It is my understanding that with this being a internet based home security system, all an intruder has to do is cut the cable coming into the house and the system is then useless. There would be an audible alarm inside the house but nothing that could be heard by neighbors. Also with cut or disconnected cable there would be no monitoring so no police notification. That makes it way to easy to bypass this system. Thanks to the sign in the front yard telling everyone that we have an internet based security system it would not take much thought on how to get in without detection.
    Read More
  2. User Score
    1
    October 26th, 2017 Virginia Beach, VA
    3 people found this review helpful!
    This is the worst company I have dealt with. One price was quoted then your bill will increase a little every month. I started out at $146 and ended up at $195. then was told that it will go up another $59 at the end of the 2 year contract. I scrapped and went to Dish Network. Let me see how Dish will work out. Customer service is terrible. I spoke to a customer service rep who was very disrespectful and would not listen to the problems I was having.
    Read More
  3. User Score
    10
    October 19th, 2017
    6 people found this review helpful!
    We had internet and a home security system installed today and our installer was nothing short of fantastic. Russ was on time, friendly and extremely knowledgeable about Comcast and their equipment. I will be the first to admit my husband and I are not very up on technology but Russ took his time to explain and show us how everything works. I can honestly say in our 45 years of marriage we have never had such a great service man. We have been Comcast customers for over 36 years and today affirmed why we have stayed with them. If you want top quality tv, internet and home security system at fantastic pricing with exceptional installers, Comcast is the company to choose. Thank you Russ and Comcast, we appreciate dealing with such a great company.
    Read More
  4. User Score
    0
    October 11th, 2017
    4 people found this review helpful!
    Horrible Inept workers. Came out to install sensors and forgot the sticky tabs. Said they only get a few in the truck. BS. Smelled of rot and smoke in my home. Made me sick. Can’t lower volume on keypad. Can’t wait for contract to end. Please go elsewhere!
    Read More
  5. User Score
    0
    October 8th, 2017
    3 people found this review helpful!
    I have the Comcast home security system which was in a bundle. The above information is mainly correct as it has from what I now know a 2 year contract and increase in pricing. The system has had glitches with frequent need to change the battery to the alarm system pad. The security APP is inconsistent with when you can arm and disarm the system. I have to move and was told I have to pay a cancellation fee of $450 for home security. My advice is go without a security system contract especially with Comcast.
    Read More
  6. User Score
    0
    September 16th, 2017
    8 people found this review helpful!
    I am writing this review to warn potential Comcast customers not to sign up for home security service it does not work . You use a computer like tablet instead of a regular keypad like all of the other security companies does. They do not ask you for a password for the system. If alarm is accidently activated they will call your contact people instead of you. If you have to call customer service they are unprofessional and rude. If you cancel home security before the two year promotion period you will be charged $600.00 if you want to cancel other Xfinity services. When I did not have the right password police came to my house.
    Read More
  7. User Score
    1
    September 11th, 2017 Palo Alto, CA
    5 people found this review helpful!
    Minimum Two-Year Agreement

    Xfinity Home Security requires a minimum two-year contract, regardless of the package that a customer selects. Although this contract length is sorter than the industry average of three years, there are some companies that offer a variety of service agreement lengths or do not require a contract at all.
    NOTE: I have been in a contact for 4 years! having to move yearly :( due to no rent control… now I no longer need it and im stuck for one more year., and being forced to give forwarding address.
    will never use again

    Read More
  8. User Score
    0
    September 8th, 2017 Cherry Hill, NJ
    8 people found this review helpful!
    DONT GET THIS! IT DOES NOT WORK MOST OF THE TIME. YOU CAN NOT GET SERVICE WHEN IT DOESNT WORK, YOU ARE ON THE PHONE WITH THEM FOR HOURS, THEY DO NOT HONOR WHAT THEY SAY THEY DO, THEY GIVE YOU THE RUN AROUND AND NO ONE SEEMS TO BE ABLE TO HELP YOU. I HAVE NOT HAD MY SECUITY WORKING FOR ALMOST 2 MONTHS. THEY SAID THEY WERE GOING TO SEND SOMEONE OUT AND AS I WAS SITTING HOME WAITING FOR THEM THEY CALLED AND SAID SOMEONE WAS AT MY HOME AND I WAS NOT THERE…AS I WAS STANDING AT THE FRONT DOOR WITH NO SERVICE TECH. XFINITY SHOULD NOT BE IN THE HOME SECURITY BUSINESS. THEY DO NOT KNOW WHAT THEY ARE DOING
    Read More
  9. User Score
    3
    September 6th, 2017
    12 people found this review helpful!
    Our home was broken into in August, 2017. The sliding glass door sensor did not work, and Xfinity stopped selling the glass-break window sensor in 2016, because it wasn’t reliable. When I explained to them my home was broken into and that I’d paid for security services for the past 3 years that didn’t work, they were all too happy to discontinue my services without further charges. The problem? They are continuing to sell a bogus product to millions of unsuspecting Americans, whom, should they suffer a home invasion, will experience the same lackadaisical display of “I don’t gaf because I already have your money, so I can let you go at this point,” disposition.
    Read More
  10. User Score
    0
    September 6th, 2017
    6 people found this review helpful!
    My husband called to have a security system scheduled for install. When they called to confirm, they confirmed the wrong date. When we inquired, our appointment was rescheduled for another date without our knowledge. When we took the day off of work for our next set appointment, we came to find out that our appointment was once again cancelled and changed without notification. Customer service was HORRENDOUS!!! They could give us no explanation for why this was occurring. We are moving on the another security company.
    Read More
  11. User Score
    0
    September 2nd, 2017
    9 people found this review helpful!
    I have had comcast home security for over a year now, and I realized last night that I’ve been paying for absolutely nothing. Last night my alarm was activated, I didn’t even really hear the alarm, the police was NOT notified, and no one got through to me to see if I was okay. When I called customer service to talk to someone about it, they told me that it was my job to register with the local police. NO ONE ever told me this! I will be switching today.
    Read More
  12. User Score
    5
    September 1st, 2017 Sudbury, MA
    8 people found this review helpful!
    I’m usually a positive person in all aspects of my life, but unfortunately when it comes to Comcast I have to digress. I did leave their cable service, but stuck with the alarm because it entailed my windows and had a good package at the time for the camera at my front door. However, multiple issues came forward – from the camera not working, to various sensors in the house being dead, to the connection to my phone (which they bragged about) never working. Getting someone on the phone is near impossible. The last time I phone them I was on hold for over twenty minutes. When I finally spoke with someone for a service call (which I had received an email about – needing mandatory service by them for my system), the operator informed me that she couldn’t “schedule my visit without an authorization from her manager because he had the code.” After waiting another twenty minutes, I asked her to call me back. No call back. I can’t wait for my contract to end.
    Read More
  13. User Score
    0
    August 30th, 2017 Humble, TX
    8 people found this review helpful!
    This service is a absolute joke. The cameras are wifi base and they go out constantly. Your cancellation period is 30 days however your first bill is until after 31 days and all undisclosed fees come out. Called to try and cancel it and they kick you out of all promotional offers and raise the price to almost the same price if you just kept the crappy service. ADT has much better service and a much better price. Beware Comcast will omit all they need to just to get you to sign on the dotted line and then you’re screwed. Stay away from this crap
    Read More
  14. User Score
    8
    August 18th, 2017 Olive Branch, MS
    4 people found this review helpful!
    System works great but there’s no audio in the system. They need to add audio to the camera so you can speak to whomever you see on your camera
    Read More
  15. User Score
    10
    August 8th, 2017
    6 people found this review helpful!
    The technician was very helpful, and took the time to explain how to use the system. I cancelled ADT, and all of a sudden ADT wanted to offer me more services at a discounted rate. They lied about the price and kept going up. My experience with Xfinity has been great…on time, very knowledgable, and transparent in the cost. The same can’t be said about ADT.
    Read More
  16. User Score
    10
    August 3rd, 2017
    13 people found this review helpful!
    I have no idea why this system is rated poorly by so many.

    I have had the system for awhile now and it is excellent. Installation was on time as scheduled and was relatively quick. The tech was very informative.The equipment works perfectly and is aesthetically pleasing. The app is very useful and easy to use. I get up to date notifications right on my cell phone. I know if the alarm has been armed /disarmed, I know if there was any motion in the house, and I know if any doors or Windows have been opened or not. Even if you lose power the system has a battery backup. Even if someone cuts your cable it has cellular communication.

    The add one from Home Depot are a huge plus! Cameras, smoke detectors, thermostats, lighting, and garage door sensor to name a few.

    Excellent system! Highly recommended!

    Read More
  17. User Score
    3
    July 23rd, 2017
    5 people found this review helpful!
    The camera provided is nearly useless. While it does have night vision the picture is VERY grainy. I placed my camera outside and about ten feet away from my car and can’t even read the plate!
    Read More
  18. User Score
    1
    July 18th, 2017 Rock Creek, OH
    20 people found this review helpful!
    I work customer service for Xfinity home and let me say it’s not worth it, techs miss appointments, sensors fail constantly and the system can be jammed by devices giving access to the home, so much more I could say but hopefully you get the point
    Read More
  19. User Score
    0
    June 30th, 2017
    22 people found this review helpful!
    The bottom line, don’t put all your eggs in one basket. If you have their other services with Xfinity, don’t add security to the mix. If your internet goes down, your app goes down. If you’re looking to enter your house, you usually have to wait on the app to load before you can shut the system off and if you are having issues, you will have to wait or rush inside to shut it off manually. When I had the system installed and asked about remotes, I was told they were available but in fact they do not offer any remotes for their system.
    If you have an issue with your internet connection, and it can not be fixed over the phone and the result is an equipment issue, they will not simply exchange equipment to fix the issue like they would if you were just, an triple play customer. Now because you’re an Xfinity home customer, they will have to send a field person out to fix matters and only they can swap the equipment because of the security system.
    So right now my internet is working intermittently at best and when I called for assistance, they told me to head to an office to exchange equipment. When I got there, they refused to exchange any equipment because I have their Home Security System and now I will have to wait 3 days before anyone can come out to fix it.
    We were ADT customers prior to this and never had any issues with our system. These internet based systems may be cheaper but are mediocre at best and should be avoided. Xfinity Home Security has a long way to go before you should relay on them to deliver something as important as your peace of mind.
    Xfinity creates a monthly incident report that gets deleted after 30 days. For the month of June, our report showed that there were 21 incidents with our system (meaning system down or not functioning as it should in some capacity). I think that equates to an issue every weekday this month…..
    Read More
  20. User Score
    8
    June 10th, 2017
    9 people found this review helpful!
    I don’t have an issue with the home security features. They work as advertised. This company is not cheap to use in any arena. To get the home security you have to up your internet speed and also sign a contract. We got approached in a Walmart store by their vendors and promised something that x-finity would not honor. Could have sued them and won but they made it good with credits.
    Read More
  21. User Score
    4
    May 28th, 2017
    4 people found this review helpful!
    The camera night vision is VERY intermittent. That is when we need it most.
    Read More
  22. User Score
    1
    May 24th, 2017
    16 people found this review helpful!
    NEVER WORKS, constanty loses communication with door sensors. Indicates they are opening in the middle of the night, when they clearly are not. What a mess! instead of piece of mind, my mind is on edge and shattered in pieces for no reason. SCREW YOU COMCAST
    Read More
  23. User Score
    0
    May 23rd, 2017
    8 people found this review helpful!
    Comcast technician offered me the xfinity home secure service for free including the installation. Now I know that it was $40.00 a month. What a scam !
    Read More
  24. User Score
    10
    May 3rd, 2017 Glen Gardner, NJ
    9 people found this review helpful!
    Not sure why all of the negative reviews. The system works great and they are cheaper than the competitors.
    Read More
  25. User Score
    3
    April 26th, 2017 Duluth, GA
    14 people found this review helpful!
    This system is a toy. If someone breaks in and smashes the control unit with a hammer. There is no alarm system remaining. So if someone scoped out your house and knows you have this system, guess what?
    Read More
  26. User Score
    0
    April 23rd, 2017 San Ramon, CA
    10 people found this review helpful!
    We recently moved house and requested that xfinity home transfer our home security to the new address. The xfinity tech that visited our new home first complained that his word order was incorrect. When I clarified that I was not responsible for creating the work order; he told me he would not be able to complete the work irrespective. After one hour, he ended up ripping a hole on our closet wall and still not managing to get the home security system to work.He abruptly left saying I would have to reschedule on my own and left all my home security panels scattered.
    I called Xfinity to reschedule and they gave a date that was one week out. In addition they canceled one of my TV premium channels because it was through a bundle that included xfinity home. Their reasoning was – if xfinity home has an open work request that is not resolved; all services that part of that bundle – including TV – will need to be suspended until the open work order is closed. It seems xfinity is punishing me for they not being able to install my home security. Xfinity sucks!!
    Read More
  27. User Score
    0
    April 21st, 2017
    15 people found this review helpful!
    I have never used Xfinity Home Alarm before, and we’ve never had an alarm system at our house, so I’m completely new to the whole Alarm business, but here is what happened.

    Someone I know has the alarm system. Door sensors, and window sensors. I went to their house to do work, and they forgot to disarm them. Great, the alarms about to go off, and I only have 2 minutes to type in the code they never gave me. It took me about 20 seconds to find a way to just shut the whole system off, and the alarm stopped. The police are suppose to be called to my understanding when the alarm goes off, but I waited for them and no one showed. Before I left I got the alarm running and it was as if I was never there. This is a complete scam honestly. If you don’t have to deal with Comcast don’t. Comcast is ranked one of the worse companies for customer satisfaction, and clearly their products aren’t up to par.

    Read More
  28. User Score
    0
    April 18th, 2017 Lawrenceville, GA
    14 people found this review helpful!
    I am being forced to pay over $900 for a home security system installed by Comcast that never worked. Per the customer agreement, Comcast provides and maintains the service and I pay monthly fees. An early termination fee applies if the service is canceled by me after 30 days. In short, that is the terms of the agreement.
    At no time did the system work even to the lowest industry standards. Several false alarms occurred in the middle of the night, startling me awake. After determining that it was indeed not an intruder causing these alarms, I thought it may be my doors shaking slightly. I attempted to stabilize them. Over time it became apparent that it was poor quality in the system that caused the false alarms. So I called Comcast to repair the system. They did not show for the appointment. Since they wasted my time and I had lost faith in the system they installed, I terminated the service as they were in breach of the agreement to provide a system that worked.
    An ethical company would refund the money spent on the faulty system. Comcast not only will not refund the money I spent, but is also charging me the early termination fee since it was just outside the 30 day period. Never mind that I never had a working system in my house. This type of treatment of their now former good customers is the reason they have earned the reputation as being an unethical and poor performing service and utility company.
    I have spoken repeatedly to their corporate customer service. It seems that the home security department is separate and makes their own determinations as to how to treat their customers. I have filed complaints with the BBB, the PSC, and the GA State Attorney’s Office. Comcast will not back down. I am paying the bill simply to protect my credit from Comcast’s predatory nature. My next step is to consider suing in Magistrates Court (thankfully, I did not agree to the arbitration clause in the agreement).
    If you are considering a new home security system, consider the many quality alternatives out there. My advice is to not use Comcast for obvious reasons. Their security system is inferior and is only surpassed by their terrible customer service.
    Read More
  29. User Score
    9
    April 12th, 2017
    8 people found this review helpful!
    we have been comcast customers for 30 years. Basically we have been pleased overall in their services and customer responses. Now, we have added the X Finity Alarm system and are delighted with the installation by a professional and its performance. It is user friendly and the least costly of the choices in our area. Because we were long time customers, there are no cancellation fees and the $20. per month charge is locked in by contract. Highly recommend.
    Read More
  30. User Score
    0
    April 3rd, 2017 Trenton, NJ
    10 people found this review helpful!
    Absolutely not dependable in service or equipment. Will never use again and would
    recommend no one use this service.
    Read More
  31. User Score
    3
    March 7th, 2017 Stockton, CA
    7 people found this review helpful!
    I love Xfinity, had the Xfinity home for over a year and was very upset when my sensors started triggering false alarms. I had Comcast out here many times and the bottom line was that they couldn’t do anything for me after replacing all the equipment and still had issues. They let me out of my contract though.
    Read More
  32. User Score
    0
    March 1st, 2017
    10 people found this review helpful!
    This is a horrible service and the company locks you in a contract and cannot get out. Customer Service is trained not to cancel any service lines. I wish the government did not allow monopolies in Cable, Phone, etc. Customers lose!
    Read More
  33. User Score
    10
    February 28th, 2017
    7 people found this review helpful!
    This is the best security, everything works like it suppose to, response to triggered alarms works, email alert works, camera works sensors work, customer service is friendly, we think this is the best choice for us, glad we chose xfinity.
    Read More
  34. User Score
    0
    February 7th, 2017
    5 people found this review helpful!
    Never worked correctly from day 1. have called THREE times so far to cancel and they STILL have NOT removed it from my bill! Customer Service is Unbelievably RUDE each time; and tell you it is taken care of however, it is not.
    BUYER BEWARE!
    Read More
  35. User Score
    0
    January 28th, 2017
    22 people found this review helpful!
    Warning – do not get XFINITY home security – I had security systems installed in of October beginning of November 2016 – my home was broken into – the alarm was set – the burglars kicked in the basement – in my basement is the motion sensor – when they entered the basement the sensor did not pick it up – up stairs is where the camera is located – mind you the camera is suppose to pick up motion and record – camera did not record – the alarm did not go off until the burglar or barglars open a door to exit the home the camera did not start recording until the alarm went off – customer service tried calling us we were not available they called my daughter, asked her was we home because the alarm is going off – she told them my parents are at work – my daughter was able to reach my husband to inform him – he was able to go on his phone & see one of the burglars coming back into the home – Xfinity nevered notified the police my husband had to call – the police was at my home in 2 minutes after my husband called – I would not recommend the service – I spoke with Ken Xfinity home escalation supervisor – he was no help – I canceled my service
    Read More
  36. User Score
    0
    January 26th, 2017
    9 people found this review helpful!
    COMCAST started limiting their Data in November of 2015. Certain areas were limited to 300GB. They change their plans at any time and as a customer you are not grandfathered in. That means your unlimited data plan became limited at 300GB. In November of 2016 the limit was changed to 1TB of data limit. When I spoke with a Comcast representative they did state it could be changed again at any time. That’s how this company works and it is in their Terms Of Service Agreement when you sign on. Why am I stating this here? Because Comcast Security services works off of WiFi/Internet and uses Data. If you add the camera you will have 24/7 video at the cost of Data. While Comcast offers an Unlimited Data option on your plan it costs an extra $50. That means you will have the cost of your Security Service, with Comcast’s ability to change your rates and plan at anytime they wish, with the extra cost of Unlimited Data. Something to consider.
    Read More
  37. User Score
    1
    January 22nd, 2017
    1 people found this review helpful!
    We got the Security system installed with the thermostat that is part of the package. They had installed the wrong type of thermostat for the heat pump unit we had and it ran our unit wrong until it stopped working and we were without heat. Comcast came to our home 3x and assured us the reason for no heat was not the thermostat. Then we finally got an HVAC company and they said it is the wrong type of thermostat for our type of heating unit and that it was also not wired properly.
    Read More
  38. User Score
    1
    January 17th, 2017 Conyers, GA
    6 people found this review helpful!
    Wihile Comcast requires that you have other services to also have the securuty system through their company, the customer/sales person never says that there will be 2 termination fee – one for the qualifying service and another for the security system. We cancelled our service because they were so exense once installation occurred. We were then billed $640 for cancllation. $320 for the bundled triple play and then $320 for the secu4ity system – which we we not allowed to have without the bundle. It was never poin ted out that there would be a separate cancellation fee. I think that we will be contacting an attorney. How can they require that you have a bundle through them in order to get the security system. Then when you cancel the bundle they require that you cancel the security system but charge an outrageous fee to cancel as they require!
    Read More
  39. User Score
    0
    January 4th, 2017
    4 people found this review helpful!
    Security monitoring system went down often and no one called to alert.
    Had to reboot system often to enable broadband/cameras.
    They were suppose to call the phone numbers per the contract but never did.
    They sent one e-mail alerting me that there might be system failure when in actuality I had cancelled and turned in the equipment a week earlier.
    Read More
  40. User Score
    1
    January 2nd, 2017 Park Forest, IL
    1 people found this review helpful!
    Centra station do not respond most of the time.
    Read More
  41. User Score
    0
    December 21st, 2016 Santa Clara, CA
    3 people found this review helpful!
    Very poor service and terrible company (especially its cable and phone too).
    Read More
  42. User Score
    10
    December 11th, 2016
    2 people found this review helpful!
    works like it should
    Read More
  43. User Score
    10
    November 22nd, 2016 Minneapolis, MN
    13 people found this review helpful!
    Comcast now has one package and you do not need other services like the review says. The price starts off at 29.99 for the first 2 years and then goes up to 39.99
    The system has a built in cell connection in case the line is cut. Other companies charge for that service. And the equipment is the same stuff other companies use and Comcast does not monitor the system COPS does.
    You guys need to get your facts right….
    Read More
  44. User Score
    0
    November 12th, 2016
    12 people found this review helpful!
    Xfinity home service in the past two months has broken down eight times where I’ve had to take it off work or come home in the middle the night when I was not home and awls they do is credit my bill a total of $40 this is ridiculous I’ll be contacting the Better Business Bureau this is uncalled for so now if somebody breaks into my house because the service is not working what will they do ?
    Read More
  45. User Score
    0
    November 5th, 2016
    8 people found this review helpful!
    This company states that it locks you into a two-year account, but when I reached the end of the two years I was told that at some point when I’d asked for maintenance on a malfunctioning portion I’d been changed over to a NEW two-year account. WITHOUT MY PERMISSION. During most of the two years they have been steadily increasing the extra fees. My bill never has any resemblance to the “bundle” price for which I signed up.
    Read More
  46. User Score
    10
    October 27th, 2016 Ocean City, MD
    4 people found this review helpful!
    WBest product so far Xfinity Total Home Solution was the best move for my family.
    Read More
  47. User Score
    0
    October 4th, 2016 Grand Rapids, MI
    8 people found this review helpful!
    Poor service. Flaky capabilities. Contract went up, of course customer service made it impossible to cancel when it automatically renewed. Terrible, worst company ever.
    Read More
  48. User Score
    0
    September 17th, 2016 Albuquerque, NM
    16 people found this review helpful!
    I have only had this home security system for 38 days and it has been nothing but problems from the service to the price! I got this system to monitor my home because I have a soon-to-be husband who will not stop breaking in to my home. 30 days in my cameras were shut off and my home was cleaned out by guess who! This is the most ridiculous security system I’ve ever installed! I’m better off buying a system with no monitoring!
    Read More
  49. User Score
    0
    September 15th, 2016 Nashville, TN
    22 people found this review helpful!
    I cannot advise enough that you do not select Comcast for your home security needs. At installation I informed the subcontracted installer that I did not plan to keep the home security system for the full term. I was told that it would be o.k., that I would be required to turn in the equipment only or be charged a fee. So, after deciding I no longer wanted the service….I attempted to turn in the equipment on two occasions; both times the local Comcast office was not prepared to receive the equipment (printer not working, etc). I then see a mark on my credit report where Comcast turned me over to collections. Collections is requiring $786 for early termination???? After speaking with Comcast, who showed zero interest in assisting me until I escalated the situation, I was able to get nowhere. They told me that I was bound by a contract. What contract were you bound by Comcast? My service was spotty at best and you failed to hold up to your customer guarantee. I never required or requested compensation for the unstable network or slower than promised speeds. In short, as a Comcast customer, all obligations and commitment are on your end. Do not do business with these guys unless you want a similar experience!

    Comcast Customer Guarantee; respect your time, Simplify your experience, Make things right if we fall short

    Not much of a guarantee if you do not stand by it!!!

    Read More
  50. User Score
    0
    September 9th, 2016 Chicago, IL
    17 people found this review helpful!
    We had the system installed about 6-9 months ago. It worked for 2 months then the misery started. Door and window sensors quit communicating with the control pads, couldn’t arm the system with the problem, control pad went bad, motum went bad, security cameras went bad and no longer transmitted pictures. Each call with Customer Care was a 30-45 minute run around. Each service guy who arrived to fix created a worse mess. Customer Care continued to tell us when they diagnosed it from afar all was in perfect working condition, when we were seeing the system control pad communicating a failure of system and having no camera reception pictures. In total, days were spent with customer care and installation guys. Today, after 3 days of calls, 2 days of in home service guys, Internet, modem, cameras and front door sensor STILL NOT WORKING. insult to injury, the service guy that was supposed to show up today never came. Customer Care is now telling my husband to get on a ladder and move the front door sensor to see it that fixes the problem. Take my advice- DONT WASTE YOUR TIME OR YOUR MONEY ON X-Finity/ Comcast SECURITY SYSTEM. Also, don’t be a victim of believing the x-finity commercials that say they are focused on Customer Care, they run you around, don’t fix the problem, transfer your calls around and their service guys are notorious for not showing up.
    Read More

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Our Score
6.2
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.95

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
428

Overall Score

Based on ranking criteria
6.2 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,299

Overall Score

Based on ranking criteria
9.0 /10